Analyst Operations Jobs in Gurgaon

Job Title: Wholesale Portfolio Analyst Location: Gurgaon Job Family: Financial Services Employment Type: Full-Time About CNH Industrial Innovation. Sustainability. Productivity. CNH Industrial is breaking new ground to sustainably advance the noble work of farmers and builders globally. Our products, ranging from alternative power to precision productivity tech, help feed and shelter a growing population. Join a collaborative global team passionate about driving customer success and innovation. Job Purpose As a Wholesale Portfolio Analyst within Wholesale Finance, you will collaborate with Commercial Sales, Retail Sales, Credit, and Operations teams to manage inventory funding (supply chain finance) for local dealers. You will oversee portfolios of local dealers and end users for whole goods and spare parts in the Agricultural & Construction Equipment business. Key Responsibilities Onboard new and existing dealers, ensuring completion of financial documentation and credit requirements. Coordinate with Commercial Sales, Retail Sales, Credit, and Operations for dealer stock audit management. Continuously follow up on account recoveries and implement timely corrective actions. Manage Bank Guarantees including audits and renewals. Support alignment of Wholesale Credit processes with CNH Capital global practices. Collaborate with Capital Retail teams to increase penetration and enable smooth dealer outstanding rotation. Monitor portfolio delinquency regularly. Conduct dealer location visits for critical accounts. Support policy and procedure definition for the India region. Experience Required Minimum 5 years of financial experience, including at least 3 years in Banking, NBFC (supply chain finance, inventory funding, dealer funding), or credit control in industrial organizations. Knowledge of local trade operations and Incoterms. Proficient in Microsoft Office applications. Preferred Qualifications CA or MBA with a university degree in Economics, Finance, or related fields. Dynamic international career opportunities. Inclusive and respectful workplace culture. Flexible work arrangements. Savings & retirement benefits. Tuition reimbursement. Parental leave and adoption assistance. Fertility and family-building support. Employee assistance programs. Charitable contribution matching and volunteer time off. Grow your career at CNH Industrial where innovation meets purpose. Qualification : CA or MBA with a university degree in Economics, Finance, or related fields

Position: Market Research Analyst Location: Gurugram Experience: 2 5 Years Qualification: Any Graduate Working Days: 5 Days per Week Working Hours: 9 Hours per Day Job Overview: We are seeking an analytical and detail-oriented Market Research Analyst to support strategic decision-making by delivering actionable insights through market analysis, competitor research, data interpretation, and revenue optimization. The ideal candidate will have a strong grasp of research tools, excellent data handling capabilities, and a strategic mindset to support business growth. Key Responsibilities: Primary & Secondary Research Conduct in-depth primary and secondary research to gather insights on industry trends, consumer behavior, and market opportunities. Campaign & Data Analysis Analyze performance metrics from email marketing campaigns using Excel and Google Analytics. Track KPIs like open rates, click-through rates, and conversions. Segment audiences for personalized marketing and extract data-driven insights to enhance ROI. Competitor & Market Analysis Perform comprehensive competitor analysis, including product offerings, pricing, customer reviews, and market positioning. Use tools like SWOT analysis, market segmentation, and trend forecasting to inform strategic direction. Business Development Identify and assess new market opportunities, potential partnerships, and emerging trends to support the business development team. Contact Discovery Leverage tools like Hoovers, ZoomInfo, Lusha, LinkedIn Sales Navigator, Apollo, and more to identify and verify contact information for potential leads. Data Management Manage, cleanse, and validate datasets using Excel functions (VLOOKUP, Pivot Tables, etc.) to ensure data accuracy and relevance. Revenue Analysis Analyze revenue streams and apply market intelligence to support financial growth. Identify key performance drivers and align strategies to boost profitability. Cross-functional Collaboration Partner with marketing, sales, and strategy teams to align research efforts with business goals. Regulatory Awareness Monitor and analyze regulatory and policy changes impacting industry operations and business opportunities. Key Skills & Qualifications: Strong analytical and critical thinking skills. Hands-on experience with Excel, Google Analytics, and research platforms. Ability to manage, clean, and interpret large data sets. Familiarity with contact discovery tools and LinkedIn Sales Navigator. Working knowledge of market segmentation, competitor tracking, and KPI analysis. Excellent communication skills and cross-functional collaboration abilities. Highly organized with keen attention to detail. Qualification : Any Graduate and above

Position: Billing Analyst Location: Gurgaon Department: Finance / Billing Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is looking for a detail-oriented Billing Analyst to oversee end-to-end billing operations and resolve invoice-related issues in a fast-paced, technology-driven environment. The ideal candidate thrives in cross-functional collaboration and has a strong understanding of billing tools and SaaS billing models. Role and Responsibilities: Identify and resolve invoice processing issues, including billing discrepancies and errors. Participate in billing-related projects across multiple functions. Collaborate with Finance, Deal Desk, Sales, IT, and customer teams to ensure timely and accurate invoicing. Manage billing inquiries and direct collectability concerns to Collections and Sales teams. Assist customers in understanding invoices, usage, and plan types. Respond to billing queries and outstanding invoices through email and phone. Work closely with Sales and internal departments to resolve billing challenges. Ensure month-end order invoicing is completed promptly to support period-end reporting. Provide support during financial audits and participate in ad-hoc accounting projects. Assist with month-end, quarter-end, and year-end closing activities. Partner with Revenue Accounting, GL Accounting, Finance, Tax, Legal, and IT teams. Support financial control implementation and contribute to billing system improvements. Handle ad-hoc requests flexibly with a collaborative, team-first approach. Utilize Zuora for day-to-day billing management and subscription operations. Skills and Experience: Minimum 4 years of experience in billing operations, preferably in SaaS companies. Hands-on experience with billing processes and consumption/usage-based billing models. Familiarity with Salesforce, Zuora, NetSuite, or other billing platforms. Experience in implementing or transitioning billing systems and tools. Ability to multitask and prioritize concurrent projects efficiently. Strong verbal and written communication skills.

Senior Analyst, Rejection Management Location: Gurugram, India Employment Type: Full-time Department: Global Operations About Commure Commure builds AI-powered healthcare technology to reduce administrative burden, helping providers focus on patient care. Our suite of tools includes revenue cycle management, clinical documentation, patient engagement, and more supporting over 250,000 clinicians nationwide. Role Overview As a Senior Analyst on the Rejection Management team, you will manage claim rejections by identifying issues, collaborating with insurers and billing teams, and driving timely resolution. Your efforts will improve revenue cycle efficiency and help ensure accurate claim submissions. Key Responsibilities Analyze rejected claims to determine reasons for rejection and gather info for resubmission. Work with insurance companies to obtain additional documentation, correct errors, and resubmit claims. Maintain thorough knowledge of payer-specific guidelines, policies, and procedures. Track and document claim rejections, resolutions, and resubmissions in internal systems. Monitor claim rejection trends and suggest process improvements to reduce future rejections. Educate and train staff on best practices for claims submissions and billing procedures. Participate in team meetings to discuss issues, share insights, and improve revenue cycle performance. Requirements 2-3+ years of experience in medical billing, coding, or revenue cycle management. Basic understanding of medical billing and coding practices (ICD-10, CPT, HCPCS). Familiarity with payer-specific guidelines and billing policies. Strong communication, interpersonal, and problem-solving skills. Detail-oriented with excellent organizational and time management abilities. Proficient with billing software and Microsoft Office Suite. Ability to thrive in a fast-paced, high-pressure environment. Mission-Driven: Work to transform healthcare and support providers. Strong Backing: Supported by top investors like Sequoia, Y Combinator, and General Catalyst. Rapid Growth: Over 500% YoY growth pre-merger with strong funding and runway. Competitive Benefits: Flexible PTO, healthcare coverage, parental leave (location dependent).

Associate, Technical Application Support (Customer Excellence Analyst) Location: Gurgaon, India Department: Operations Group Grade Level: 07 Job ID: 315830 Company: S&P Global Market Intelligence Overview As a Customer Excellence Analyst on the KY3P platform support team, you ll serve as a critical liaison between clients and S&P Global s internal operations. You'll support onboarding, training, issue resolution, and product adoption for major financial institutions using KY3P a platform that simplifies third-party risk management and due diligence. Key Responsibilities Act as the main point of contact during client onboarding and beyond. Ensure excellent customer service by resolving issues, answering queries, and meeting SLAs. Deliver training sessions and product demonstrations to promote platform engagement. Analyze client feedback and collaborate with internal teams to improve platform experience. Support data validation and integrity checks in coordination with business partners. Track and escalate bugs, feature requests, and product enhancement ideas. Stay current on regulatory trends and how they impact platform usage. Qualifications Education: Bachelor s degree (any field). Experience: 0 2 years (client service experience preferred). Strong communication skills with a client-focused mindset. Ability to multitask and collaborate across departments. Analytical mindset and a willingness to learn product and industry knowledge. What You ll Gain Experience supporting global banks and major financial clients. Hands-on training on industry platforms, regulations, and client management. Access to internal development programs and a strong career growth trajectory. Benefits & Culture at S&P Global Health & wellness coverage Flexible time off and family-friendly policies Learning & development resources Competitive compensation and long-term financial planning tools A global, diverse team built on values of Integrity, Discovery, and Partnership Qualification : Bachelors degree (any field).

Job Description: Quality Assurance Analyst (QA) The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls or email responses to assess associates communication, technical accuracy, customer service performance, and conformity to company policies and procedures. Roles and Responsibilities: Auditing of calls and complete analysis of service requests. Sharing One-on-One Feedback with agents based on audits. Works with the Operations team to develop the overall process improvement strategy and quality plan. Monitoring if the Customer Care Executive (CCE) has used the right telephone etiquette, followed appropriate hold procedures, and provided a proper resolution for the customer s request. Highlighting issues as per the quality parameters. Sharing daily reports and Quality Scores with the team. Participating in internal & external calibration sessions with Quality/Operations. Extensive experience working as a Quality Analyst in the BPO/KPO Sector. Experience: Total Experience: 1+ Years Working Days: 6 Days Working Education: Any Graduate Skills: Excellent verbal, written, and interpersonal communication skills. Exceptional listening and analytical skills. Proficiency with Microsoft Office (intermediate Word, basic Excel). Outstanding customer service skills and dedication to providing exceptional customer care. Ability to multitask and successfully operate in a fast-paced, team environment.

Job Posting Title: Experienced Business Analyst - Capital Markets & Compliance Job Profile: Lead Business Analyst - Derivatives & Financial Markets Job Description: We are looking for a seasoned Business Analyst with 8+ years of experience to join our team. The ideal candidate will have strong documentation and conceptualization skills and deep expertise in Capital Markets, especially in derivatives, OTC, and transaction reporting. The role involves collaborating closely with Compliance, Operations, and Technology teams to gather and document business requirements, conduct impact assessments, and drive improvements in reporting and exception management processes. You'll work with global teams to align on project execution and solution design. Experience in ecommerce platforms, API, and SDK integration is essential. Primary Skills: Expertise in Capital Markets, OTC Derivatives, and transaction reporting Strong knowledge of ecommerce platforms, APIs, SDKs, and integration 8+ years of Business Analyst experience Strong analytical and problem-solving skills Excellent communication and documentation skills Experience with multi-system/application integration Secondary Skills: Knowledge in Foreign Exchange or Investment Banking Familiarity with Java technologies is a plus Experience in end-to-end platform implementations and application management Diversity & Inclusion Statement: Synechron celebrates Diversity & Inclusion as key pillars of our culture. We are an equal-opportunity employer, committed to creating an inclusive environment. We encourage applicants from diverse backgrounds to apply and are dedicated to fostering a work culture that promotes equality, diversity, and respect for all. About Synechron: Synechron is a global leader in technology and consulting services, specializing in financial services. We offer flexible work arrangements, mentorship programs, and continuous development opportunities for all employees.

About Shiprocket: At Shiprocket, we are on a mission to make e-commerce simple, accessible, and trustworthy. We empower e-commerce sellers with AI-driven technology and reliable services, covering everything from conversion and order fulfillment to shipping, customer communication, and returns management. Our platform scales data, workflows, and supply chains, providing sellers with everything they need to deliver an exceptional customer experience. What It s Like to Work at Shiprocket: Our culture is built on the following principles: Key to True Innovation: We thrive under constraints and use them as opportunities to innovate. Speed Above All Else: We prioritize quick decision-making and actions that make the most impact. Be Ruthlessly Frugal: Efficient use of resources drives growth. Say It Like It Is: We value honesty and directness in communication. We re Not A Family, We re A Sports Team: We are here to win and accomplish great things together. Customer-First Mentality: Our focus is always on delivering outstanding experiences for our customers. Role Overview: Shiprocket s Engineering Team is focused on driving innovation and excellence within the e-commerce and logistics industries. We are dedicated to developing cutting-edge technology solutions that empower businesses to scale efficiently, optimize operations, and deliver outstanding customer experiences. With a focus on automation, data-driven decision-making, and seamless integrations, we aim to revolutionize how merchants, customers, and logistics providers interact. We are looking for a Data Analyst with 2-6 years of experience to help support our diverse business units (Finance, Product, Operations, Marketing, etc.) by leveraging insights derived from analyzing large datasets. The ideal candidate will be proficient in data mining, analytical methods, data tools, and model development and implementation. Roles and Responsibilities: Data Preparation & Analysis: Gather and analyze data to generate reports that provide actionable insights to business teams. Support the strategic planning of new AI or data-centric products. Insight Generation: Analyze key metrics and performance indicators to identify the root causes of inefficiencies or defects in processes, helping teams drive improvements. Collaboration with Business Teams: Collaborate proactively with various internal business teams to enhance project outcomes, focusing on optimizing resource utilization and ensuring timely completion. Report Creation: Build and maintain reports that communicate key findings and trends clearly to management, facilitating data-driven decision-making. Continuous Improvement: Recommend and implement improvements based on data insights, contributing to better operational efficiencies. Preferred Skills & Qualifications: Business & Statistical Acumen: Ability to translate business questions into statistical solutions and communicate insights effectively. Data Analytics Proficiency: Expertise in SQL, PL/SQL, BigQuery, and Snowflake. Experience in scripting languages like Python is highly desirable. Analytical Tools & Methodologies: Strong understanding of OLTP/OLAP databases, data analytics tools, and methodologies. Hands-on experience in data mining and statistical modeling. Data Visualization Skills: Experience with tools such as Metabase (preferred) and advanced Excel to present data insights in an accessible format. Cloud Services Knowledge: Familiarity with AWS services is a significant advantage. Problem-Solving: Proactive mindset with the ability to identify challenges and develop practical solutions to improve processes and drive business results. At Shiprocket, we offer a dynamic, fast-paced work environment where you ll have the opportunity to make a significant impact. You'll work alongside a talented team that embraces innovation, prioritizes customer satisfaction, and continuously pushes the envelope to redefine e-commerce logistics.

Job description About this role BlackRock s Talent Mobility program covers both international assignments and global relocations, as well as managing the related tax and immigration compliance risks. The Talent Mobility Analyst is accountable for aiding and completing the day-to-day tasks of BlackRock s Talent Mobility function. This assistance will involve tasks such as creating assignment documentation, initiating vendors; compiling monthly reports; communicating with employees, HR, and internal collaborators, etc. Responsibilities include: Preparing assignment/relocation cost estimates with precision to ensure flawless execution and planning. Developing Talent Mobility Letters based on established templates. Maintaining and updating mobility databases and vendor systems to keep our information strictly accurate and up-to-date. Initiating Talent Mobility Vendors including relocation management providers, tax, and immigration providers to ensure seamless transitions. Issuing internal mobility-related notifications (e.g. instructions to HR Operations, Tax, Payroll, Benefits teams etc.) to ensure all relevant parties are informed and aligned. Reviewing invoices from our relocation partners and vendors to check for accuracy and processing them for payment in a timely manner. Supporting immigration processes (e.g. employment verifications, visa support letters, coordinate UK day one checks etc.) to ensure compliance and support for our global workforce. Assist with travel compliance tasks: email communications, support letters, immigration/tax queries for employees. Responding to general mobility queries (including reporting requests, home leave approvals, basic immigration/tax queries etc.) to provide outstanding client service. Contributing to policy and process design changes through research and benchmarking to drive continuous improvement. Supporting process documentation development and maintenance to ensure clear and efficient operational guidelines. The ideal candidate possesses the following experience and skills: Bachelor s degree in business or a related field, demonstrating a solid academic foundation. 2-4+ years of experience in a corporate global mobility role, international HR function, or consulting firm to bring proven expertise to the role. Strong client service ethic and diligent approach to ensure high-quality deliverables. Strong working knowledge of Microsoft Excel, Word, and PowerPoint (essential) and HCM (preferred) to successfully implement and manage processes. Strong analytical skills, organized and effective at addressing challenges. Ability to multi-task and prioritize in order to meet required deadlines and compete with the best in the industry. Ability to work both independently and cooperatively across functions/locations and with a diverse group of people to foster a collaborative environment. Experience working with teams situated outside of the local market to support a global perspective. Must be a great teammate with outstanding communication (both oral and written) and interpersonal skills to build strong professional relationships. Ability to handle sensitive/confidential information appropriately, ensuring compliance and discretion. Must be open to work in shifts (11 am 8 pm or 12 pm 9 pm) to align with global operations. #EarlyCareers Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Qualification : Bachelors degree in business or a related field, demonstrating a solid academic foundation.

Job Title: Record to Report Operations Senior Analyst Skill Required: Record to Report Financial Analysis Designation: Senior Analyst Qualifications: BCom Experience: 5 8 Years About Accenture Accenture is a global leader in digital, cloud, and security services, bringing unmatched expertise across 40+ industries. We provide Strategy & Consulting, Technology, Operations, and Accenture Song, supported by the world s largest Advanced Technology and Intelligent Operations network. With 699,000 professionals serving clients in 120+ countries, we drive transformation through technology and human ingenuity. Learn more at www.accenture.com. About the Role As a Senior Analyst in Record to Report Operations, you will play a critical role in financial analysis, reporting, and reconciliation. Your responsibilities will include journal entry posting, balance sheet reconciliation, cash forecasting, month-end closing, and audit support. Additionally, you will contribute to designing and implementing tools and processes that enhance financial analysis, assessing materiality, volatility, and key financial ratios to evaluate a company s financial health. Key Responsibilities Conduct financial analysis by collecting, reviewing, and reconciling financial data. Post journal entries, prepare balance sheet reconciliations, and ensure compliance with financial standards. Support cash forecasting and month-end closing processes. Prepare financial reports and assist in internal and external audits. Design and implement financial analysis tools and processes to improve reporting and insights. Assess financial statement materiality, volatility, and key metrics using financial ratios. Strong analytical and problem-solving skills. Experience in financial reporting, reconciliation, and forecasting. Ability to work independently with minimal supervision. Strong communication skills for interactions with peers, management, and clients. Experience in financial tools, reporting systems, and automation processes is a plus. Willingness to work in rotational shifts if required. Join us and be a part of transforming financial operations through innovative technology and strategic insights! Qualification : Bachelor of Commerce

Job Description Join us as a Customer Service & Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You ll be liaising with customers and businesses to accurately collect information in order to solve their queries. You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis. We're offering this role at senior analyst level. What you'll do As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and within our service targets. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them, and maintain an understanding of their needs at all times. Day-to-day, you ll be: Authorising and investigating transactions. Collecting and analysing the required information from the customers and businesses. Reviewing processes which could be automated or enhanced to improve the customer and business experience. The skills you'll need In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You ll also demonstrate: An awareness of changes in trends, policies, and regulations. An understanding of our industry and its customers. Experience of managing stakeholder relationships. Expertise in the CDD process. Prior experience in QC is an added advantage. Minimum of 4 years of experience in CDD is required.

Position: Junior Technical Product Strategist - Cash Management Group About the Role: BlackRock is one of the world s leading asset management firms, offering a wide range of investment management, risk management, and advisory services. The Cash Management Group, part of the Global Cash Management team, manages Prime and Government Money Market and Ultra-Short Duration Mutual Funds and Separate Accounts, focusing on capital preservation, liquidity, and yield. The team uses a risk-controlled framework to deliver investment returns based on credit, interest rate trends, and relative value opportunities. Business Unit Overview: The Cachematrix Technical Product Strategy team is part of the Global Cash Management group and works with the Cachematrix Liquidity Management platform, a SaaS-based product that powers custom trading solutions for leading financial institutions worldwide. This platform provides seamless integration with core cash management systems or operates as a stand-alone system. Your Responsibilities: Analysis and Solution Definition: Collaborate with stakeholders to gather and document business requirements. Create and maintain Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and Business Process Requirements (BPRs). Develop and execute test strategies for User Acceptance Testing (UAT) and provide feedback for improvements. Technical Recommendation and Testing: Identify, document, report, and track defects and issues. Manage issue reporting and triage, providing timely escalation as needed. Project Execution and Support: Offer business and platform support to ensure smooth platform operations. Oversee vendor data to maintain data integrity, verify accuracy, and ensure reconciliation. Set up and oversee client data extracts for seamless integrations. Build and maintain reports, including ad-hoc and automated reports, to support business needs. Communication: Deliver support and training demos to stakeholders and document operating models and handoff processes. Manage stakeholder communication between business and development teams. Preferred Experience: 1-3 years of experience as a Business Analyst or UAT Tester. Bachelor s degree in Business Administration, Information Technology, or a related field. Strong understanding of the software development lifecycle (SDLC) and testing methodologies. Excellent analytical and problem-solving skills. Familiarity with Agile & Scrum methodologies. Industry knowledge of financial services and processes. Experience with JIRA, Confluence, Miro, Visio, Aha or similar tools. Proficiency in SQL for querying and data analysis. Experience with data visualization and business intelligence tools such as Power BI, Tableau, Adobe Analytics, or similar platforms is preferred. Familiarity with programming languages like Python is a plus. Qualification : Bachelors degree in Business Administration, Information Technology, or a related field.

Position Title: Global Services Group (GSG) MIS & Analytics Analyst Functional Overview: The Global Services Group (GSG) delivers exceptional customer care, handling key functions such as Credit, Collections, and Fraud Services for our Cardmembers, Merchants, and Commercial Clients globally. Within GSG, the Late-Stage MIS & Analytics team plays a pivotal role in supporting executive leadership with comprehensive data insights, performance tracking, and business intelligence to drive key operational decisions. What You'll Do: MIS & Analytical Support: Provide in-depth MI and analytical support to executive leadership, focusing on key operations metrics across all Servicing functions within GSG. MIS Maintenance & Issue Resolution: Ensure the smooth operation of existing MIS systems, identify any data deficiencies promptly, and collaborate with relevant teams to resolve issues. Leadership Reporting & Insights: Understand and translate leadership's analytical and reporting needs into effective, user-friendly solutions that enhance decision-making. Industry Trends & Methodologies: Stay updated with the latest industry trends in analytics and emerging technologies, continuously improving reporting processes and methodologies. Required Qualifications: Technical Proficiency: Strong expertise in Hive, SQL, Big Query, Python, and statistical packages, with a solid understanding of Big Data ecosystems. Data Visualization: Proficient in using Tableau and Power BI to create impactful data visualizations. Communication & Relationship Management: Excellent communication skills with the ability to build strong relationships and collaborate effectively with leadership and cross-functional teams. Multitasking & Flexibility: Ability to manage multiple projects simultaneously, work under tight deadlines, and adapt to changing priorities. Analytical Mindset: Strong background in quantitative business analytics, with a creative and conceptual approach to solving business problems. Project Management Skills: Ability to manage projects effectively, translating business requirements into actionable insights and driving successful outcomes. Benefits & Perks: Competitive Compensation: Base salary and bonus incentives. Health & Wellness Support: Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Access to on-site wellness centers (where applicable). Work-Life Balance: Flexible working arrangements, including hybrid, onsite, or virtual roles, depending on business needs. Parental Leave: Generous paid parental leave policies (depending on location). Career Development: Opportunities for continuous learning, career development, and training. Mental Health Support: Access to free, confidential counseling support through the Healthy Minds program. Why American Express? American Express is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We offer a culture where everyone is seen, heard, and valued. Employment decisions are made based on merit, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Department Overview: The CFR Control Management Issues, Events & Remediation team focuses on ensuring timely identification, response, and resolution of risk events and issues, minimizing impact, and preventing recurrence through effective remediation and lesson learning. This role involves collaboration across multiple business units, functional areas, and geographies. Role Overview: The Analyst will play a vital role in supporting the CFR Issues, Events & Remediation process, focusing on ensuring that control management is embedded in daily operations. The Analyst will assist with root cause analysis, track remediation progress, ensure quality documentation, and communicate with stakeholders to ensure transparency and accountability in the issue management process. Key Responsibilities: Root Cause Analysis: Assist in the investigation and analysis of issues, focusing on identifying the root causes of repeated risk types. Quality Assurance: Ensure that the documentation of issues and events meets quality standards and accurately reflects the impact, urgency, and resolution. Remediation Support: Track remediation progress, validate the efficacy of resolutions, and communicate status updates to relevant stakeholders. Issue Trend Identification: Analyze issues and events to identify trends, potential systemic risks, or control weaknesses within business unit processes. End-to-End Issue Resolution: Support the review of the End-to-End (E2E) issue resolution process and ensure that issues are effectively addressed. Sample Testing: Perform testing to ensure that remediation actions are complete and have effectively addressed the underlying issues. Reporting & Insights: Prepare and review detailed reports on issue status, trends, and outcomes, and share insights across the enterprise to foster better practices. Required Qualifications: Experience: 2-4 years of experience in operational risk management, preferably within a Risk or Internal Audit function, with an understanding of the operational risk management lifecycle. Skills: Strong project management, communication, and interpersonal skills. Process Governance: Experience with process governance and an understanding of processes aligned with policies, regulatory frameworks, and operational standards. Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to evaluate risk scenarios and identify trends effectively. Preferred Qualifications: Education: Bachelor s degree in Finance, Business, Risk Management, or a related field. Advanced degrees or certifications (e.g., MBA, MSc) are a plus. Experience in Operational Risk: Experience in scoping, prioritizing, and supporting the remediation of operational issues, performing root cause analysis, and quality assurance on operational risk documentation. Remediation Strategy: Ability to recommend remediation strategies for operational risks and support the E2E issue resolution process. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness: Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible Work Options: Hybrid, onsite, or virtual work arrangements based on the role and business needs. Paid Parental Leave: Generous paid parental leave policies (depending on location). Wellness Support: Free access to global on-site wellness centers, counseling support through the Healthy Minds program. Career Development: Opportunities for training and career advancement. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelors degree in Finance, Business, Risk Management, or a related field. Advanced degrees or certifications (e.g., MBA, MSc) are a plus.

Department Overview: The Sales and Business Enablement (SABE) team provides sales performance reporting and business enablement support. The Internal Governance team within SABE identifies, measures, assesses, reports, monitors, and controls operational risk exposures while ensuring compliance with regulatory and legal requirements. This position focuses on championing operational risk behaviors and actions across SABE processes and the overall implementation and governance of the risk framework. Role Overview: As an Operational Risk Analyst, you will support the development and implementation of the operational risk framework for SABE, ensuring effective risk management within processes. You will collaborate with multiple teams, perform independent testing, manage risk events, and drive continuous improvements in the risk management process. Key Responsibilities: Risk Framework Development: Support the development of an operational risk framework to ensure effective risk management within SABE processes. Communication & Training: Facilitate the understanding and use of the risk governance framework through regular communication across SABE processes. Collaboration with Governance Groups: Engage with SABE functional teams, GSG Control Management, and other governance groups (e.g., SoX office, GRC) to design and implement robust controls. Independent Testing: Conduct independent testing to monitor the effectiveness of risk controls. Audit Support: Support SABE functional teams in internal and external audits. Proactive Risk Identification: Identify high-risk areas and help implement proactive interventions. ORE Management: Manage operational risk events end-to-end, develop robust action plans to mitigate risks, and ensure timely closure. PRSA Management: Oversee the PRSA refresh exercise, adhering to internal policies and guidance. Required Qualifications: Experience: 5+ years of experience in financial services, particularly in operations, operational risk management, or audits. Education: Bachelor s degree in Business, Finance, Risk Management, or a related field. Risk Management Knowledge: Understanding of the operational risk management lifecycle and experience with tools such as Archer. Skills: Strong project management, communication, and collaboration skills. Ability to adapt quickly to changing priorities and handle multiple tasks. Interpersonal Skills: Ability to influence outcomes and build strong relationships with colleagues and partners. Self-motivation: A strong team player with the ability to manage multiple workstreams independently. Leadership Outcomes: Enterprise Thinking: Align the role s agenda with enterprise priorities, balancing the needs of customers, partners, colleagues, and shareholders. Innovation: Challenge the status quo and bring continuous innovation to the offerings. Decision Making: Demonstrate learning agility and make quick, high-integrity decisions. Customer Experience: Lead with a digital mindset to deliver the world s best customer experiences every day. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness: Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible Work Options: Hybrid, onsite, or virtual work arrangements based on role and business needs. Paid Parental Leave: Generous paid parental leave policies (depending on location). Wellness Support: Free access to global on-site wellness centers and confidential counseling support through the Healthy Minds program. Career Development: Opportunities for training and career growth. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelors degree in Business, Finance, Risk Management, or a related field.

The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization s operational efficiency, cost effectiveness and productivity. What s in it for you: We are looking for an experienced (5+ years in a similar role) IT ServiceDesk Engineer who can work independently, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture. Responsibilities: The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support. Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels. Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications. Providing effective handover and escalation when necessary Effectively deal with all workloads within agreed Service Level Agreement periods. Ensure that information security considerations and controls are in place and always adhere to the Information Security policies. Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including Responsible for working with third party service providers to ensure end to end support is maintained as required. Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required To keep up to date with developments within the organization that may have an impact on the user experience. To fulfil any additional / ad hoc duties as required to meet the needs of the business What We re Looking For: In depth experience & expertise on Google Workspace is a must In depth experience & expertise on Microsoft 365 is a must Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies. Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently In depth knowledge of Windows 10/11 Knowledge of standard range of desktop applications and hardware Follow-me print solutions Understanding of mobile devices iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM) Knowledge and experience of using anti-virus systems Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection Knowledge of audio and video conferencing technologies Knowledge and understanding of End User Collaboration systems email, chat, voice video, conferencing etc Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification Experience & expertise in working with JAMF. As this is a global role, some international travel may be necessary.

Category: Administrative Staff Type: Full Time Location: Medanta, Gurugram Job Description: Data Analysis: Collect, clean, and analyze inventory and store data to identify trends, variances, and operational inefficiencies. Develop data models, reports, and dashboards that provide actionable insights into stock levels, order patterns, and consumption rates. Collaborate closely with inventory, procurement, and supply chain teams to enhance forecasting and stock replenishment strategies. Utilize data visualization tools such as Excel, Power BI, and PowerPoint to present complex data clearly and effectively. Coordinate with the IT team to develop automated reporting tools. Auditing: Conduct audits on inventory records, store transactions, and stock management processes to ensure compliance with company policies. Perform physical stock verifications and reconcile discrepancies with system records. Assess internal controls, risk management practices, and the effectiveness of store and inventory operations. Prepare detailed audit reports with actionable recommendations to mitigate risks and improve accuracy. Ensure timely follow-up on audit action plans and report progress to management. MIS Preparation and Reporting: Develop and maintain comprehensive MIS reports to track key performance indicators (KPIs) related to inventory and store management. Prepare daily, weekly, and monthly performance and inventory status reports. Provide insights and recommendations to senior management based on MIS data analysis to support strategic decision-making. Design custom reports and templates to better monitor inventory movement and storage efficiency. Ensure timely dissemination of reports and data insights to relevant stakeholders. Qualifications: Bachelor s degree in any field. Proven experience (1-3 years) in data analysis, auditing, and MIS reporting preferably in inventory or supply chain management. Proficiency in data analysis tools and ERP systems such as Excel, SAP, and Power BI. Basic knowledge of inventory management and control processes. Strong analytical, problem-solving, and communication skills. Qualification : Bachelors degree in any field.

Job Title: Senior Data Engineer Location: Gurugram, Haryana, India Company: Builder.ai About Builder.ai At Builder.ai, we re transforming software development so that anyone regardless of technical expertise or budget can bring their software ideas to life. From startups to global enterprises like BBC, Makro, and Pepsi, we ve empowered thousands of customers around the world. With over $450M in Series D funding, including backing from Microsoft and QIA, and recognition from Fast Company as one of 2023 s Most Innovative Companies in AI, we are scaling rapidly and redefining what s possible in software and AI. Life at Builder.ai We believe in experimentation, ownership, and constant improvement. Our team of 800+ is spread across the globe but united by our shared HEARTT values: Heart, Entrepreneurship, Accountability, Respect, Trust, and Transparency. We reward your skills with: Stock options in a hyper-growth company International offsites Unlimited learning opportunities A culture that values diversity, innovation, and impact About the Role As a Senior Data Engineer, you'll be a foundational part of our growing Data & Analytics team. We're not just building pipelines we're engineering the data backbone for an entire platform that powers AI-driven software creation, operational intelligence, and customer solutions. This role will focus on building robust, scalable, and efficient data systems, and working with Data Scientists, Analysts, and Software Engineers to ensure our data infrastructure is best-in-class. What You ll Be Doing Own and operate end-to-end data pipelines across critical business domains Optimize compute, storage, and query performance using modern big data technologies Manage and evolve our CI/CD workflows and data infrastructure Improve data accuracy, integrity, and reliability for mission-critical datasets Collaborate with cross-functional teams (Analytics, AI, Product) to deliver business value Drive best practices in data engineering, architecture, and tooling Lead projects independently while clearly communicating with stakeholders on timelines and expectations Mentor junior data engineers and contribute to a strong data culture Must-Have Experience: Expert in ETL orchestration tools (e.g., Dagster, Airflow, Luigi) Proficient in SQL databases (e.g., Snowflake, PostgreSQL) Deep understanding of big data systems (e.g., Spark, Hadoop, Hive) Strong programming in Python Experience with DBT and data modeling best practices Deep experience with cloud platforms (especially Azure) Familiarity with streaming data systems (e.g., Kafka, Kinesis) Exposure to MLOps and experience delivering clean, usable datasets to AI/ML teams Experience with CI/CD and Agile environments Nice to Have: Background in ML infrastructure or knowledge graphs Experience working in product-led B2B/SaaS organizations Contributions to open-source data tools What You ll Get Quarterly discretionary performance pay Stock options in a $450M-funded scale-up 24 days annual leave + public holidays 2 Builder Family Days + Christmas/New Year break Fully covered private medical insurance Free lunch at our Gurugram HQ Referral bonus scheme Trips abroad and global collaboration Why You Should Join If you re ready to build world-class data systems that power AI at scale, and want to help shape how software will be built in the future this is your moment. Apply today and transform the way software is created one data pipeline at a time.

Job Title: Business Head Location: Gurgaon, India Job Type: Full-Time Experience Level: 10-17 Years About the Role As the Business Head at our organization, you will be a pivotal driver of growth and success. You will lead our go-to-market strategy, sales, and marketing efforts, build strong relationships with clients, and drive revenue growth. This is a high-impact role where you will make key strategic decisions to elevate our business to the next level. Key Responsibilities 1. Business Development and Partnerships Identify and pursue new business opportunities with enterprise, startup, and mid-stage clients across various sectors. Build and maintain strong relationships with key decision-makers and stakeholders, ensuring long-term partnerships. Negotiate and close deals that align with the company s growth targets and drive revenue expansion. 2. Sales and Marketing Strategy Develop and execute sales and marketing strategies aimed at increasing brand awareness and improving market penetration. Lead and oversee the sales and marketing team, providing the necessary guidance and support for team members. Continuously analyse market trends and the competitive landscape to make informed and strategic business decisions. 3. Team Leadership Recruit, hire, and develop a high-performing sales and marketing team that drives business objectives. Create a positive and collaborative work environment that encourages creativity, innovation, and teamwork. Provide mentorship and coaching to team members, fostering professional growth and development. 4. Operational Excellence Implement efficient systems and processes to optimize business operations and ensure smooth workflow. Monitor key performance indicators (KPIs) to measure success, identify areas for improvement, and ensure the business stays on track. Ensure compliance with regulatory requirements and industry standards, mitigating risks across operations. Skills and Qualifications Experience: 8+ years of experience in the SaaS, Fintech, or banking industry. Proven enterprise sales and software sales experience, with an established network of clients and industry connections. Key Skills: Leadership Skills: Strong ability to lead, motivate, and influence teams and stakeholders at all levels within the organization. Business Acumen: Deep understanding of business fundamentals, including finance, marketing, and sales strategies. Strong Communication Skills: Exceptional written and verbal communication skills to effectively convey complex ideas and build rapport with clients and internal teams. Problem-Solving: Ability to identify and resolve issues quickly and effectively, ensuring business continuity. Data-Driven Approach: A strong focus on making decisions based on data-driven insights and performance metrics. Technical Proficiency: Familiarity with SaaS products, technology trends, and digital transformation in the business space. Relationship-Building: Expertise in building and nurturing strong relationships with clients, partners, and stakeholders. Entrepreneurial Mindset: A passion for innovation, a keen eye for business opportunities, and a willingness to take on challenges in a fast-paced environment. Additional Requirements: Travel Requirement: Willingness to travel up to 50% for client visits, both inter and intra-city. Leadership Opportunity: Take on a key leadership role with significant influence over the company's direction and growth. Dynamic Environment: Thrive in a fast-paced and innovative work environment where every day brings new challenges and opportunities. Career Growth: Expand your career horizons while making a significant impact on the company s success. Competitive Compensation: Enjoy a competitive salary, performance incentives, and a comprehensive benefits package. Apply Now to become the Business Head at our company and drive the next phase of success in the SaaS, Fintech, or banking sectors.

Job Title: Manager - Business Analytics Location: Gurugram Experience: 6+ Years (1+ Years as Manager in MIS, WFM, or Reporting) Education: Any Graduation Job Description: We are seeking a Manager - Business Analytics to effectively lead our Business Analytics function and manage a team of 15-20 business analysts. In this role, you will be responsible for implementing tools and strategies that translate raw data into valuable business insights. Your goal will be to help drive high performance and quality by leveraging data for decision-making. Strong logical reasoning skills, business intelligence, and excellent communication abilities are essential for this role. Key Responsibilities: Team Leadership: Lead and manage a team of 15-20 Business Analysts, providing guidance and support in their daily activities and ensuring the accuracy and efficiency of their work. Data Reporting & MIS Generation: Generate, maintain, consolidate, and track various reports, ensuring timely and accurate delivery. Develop and execute daily, weekly, and monthly MIS Reports, utilizing advanced Excel/VBA, PPT, and MySQL. Update informative dashboards regularly with data visualization elements like Bar Charts, Pie Charts, etc. Reconcile and email MIS reports with data visualization details and track business performance. Data Analysis & Experimentation: Conduct data-based experiments to identify opportunities for improving the decision-making process. Develop and execute statistical modeling techniques for better business insights and to cover adjacent categories. Identify opportunities for automating reports, snapshots, and dashboards using advanced formulas, macros, and VB. Strategy & Process Optimization: Develop strategies for effective data analysis and reporting, ensuring that insights generated are aligned with business goals. Build systems and tools that can transform raw data into actionable business insights. Work closely with cross-functional teams to ensure that all analytics solutions are correctly configured and implemented. Data Quality & Integrity: Oversee all analytics operations to identify discrepancies and ensure the data is of the highest quality. Identify gaps in reporting systems and drive improvements to ensure the accuracy of business-critical data. Cross-Functional Collaboration: Collaborate with other departments to gather insights, ensure consistent reporting, and solve business challenges using data-driven decisions. Skills and Qualifications: Experience: Minimum 6 years of overall experience in analytics or reporting, with at least 1 year as a Manager in MIS, WFM, or Reporting. Technical Skills: Proficient in Advanced Excel, VBA, PowerPoint, and MySQL. Experience in building and maintaining dashboards, utilizing data visualization tools. Strong understanding of statistical modeling techniques and experience in applying them to business problems. Leadership: Proven experience in managing and mentoring a team, with the ability to guide the team towards effective problem-solving and reporting outcomes. Analytical Mindset: Strong problem-solving abilities and a keen eye for detail, ensuring data accuracy and the generation of actionable insights. Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights in a clear and understandable manner to stakeholders at all levels. Automation & Optimization: Expertise in automating reporting processes using advanced formulas, macros, and VB to improve efficiency and accuracy. Additional Information: Work Days: 6 Days a week. Location: Gurugram. Education: Any graduation (Bachelors or higher). What We Offer: Competitive salary and benefits. A collaborative and growth-oriented work environment. Opportunity to make a significant impact on business performance using data-driven insights.