APP Store Optimization ASO Jobs in Gurgaon

About the Role: Android Developer We are looking for an enthusiastic and skilled Android Developer to join our fast-paced, growing startup. If you're passionate about mobile app development and eager to contribute to building innovative, high-quality Android applications, this is the perfect role for you. As an Android Developer, you will be responsible for designing, developing, and maintaining our Android applications, ensuring the best performance, quality, and responsiveness. A Great Fit: Excited about fast-paced start-ups: If you're someone who thrives in dynamic environments, this is a role for you. Join a small, talented team where your work will have an immediate impact. Self-driven and ambitious: We're looking for someone who is proactive and passionate about building exceptional Android apps. Strong experience in mobile app development: You will be responsible for designing and developing Android apps, working on bug fixes, and improving performance. Collaborative: As part of a cross-functional team, you'll define, design, and ship new features for our applications. Responsibilities: Design, develop, and maintain Android applications, ensuring performance, quality, and responsiveness. Translate designs and wireframes into high-quality code. Fix bugs and improve application performance, focusing on enhancing user experience. Collaborate with cross-functional teams (product, design, back-end) to define and implement new features. Write clean, maintainable, and efficient code. Stay up-to-date with new mobile technologies and trends, ensuring continuous improvement. Must Have: Strong experience with Java and Kotlin: Proven hands-on experience with Java and Kotlin is mandatory, including expertise in MVP architecture. Knowledge of MVVM architecture is preferred. Android design principles: Experience with Google's Android design principles, patterns, and best practices is essential. Mobile landscape and trends: Familiarity with the general mobile ecosystem, architecture, and emerging technologies. API Integration: Experience working with external data sources, APIs, and different design patterns for mobile apps. Unit Testing: Experience in unit testing, covering edge cases, usability, and app reliability. Memory management and performance tuning: Strong understanding of memory management, network interactions, performance optimization, concurrency, and multi-threading in Android. Strong foundation in Computer Science: A solid understanding of data structures and computer science fundamentals. 2+ years of experience: At least two years of hands-on experience in Android application development. Educational Qualification: A B.S. in Computer Science or equivalent engineering degree from a Tier I or II college. If you are looking to grow in an exciting, high-impact environment and have a passion for Android development, we'd love to have you on board. Join us and take part in shaping the future of mobile app technology! Qualification : B.S. in Computer Science or equivalent engineering degree from Tier I or II college.

About Shiprocket: We re on a mission to make e-Commerce simple, accessible and trustworthy. We enable e-Commerce sellers with AI-driven technology and dependable services encompassing conversion, order fulfillment, shipping, buyer communication, returns management, and more. Our platform leverages data, workflows and supply chains at scale, providing sellers with just about everything they need to provide a delightful customer experience. We are committed to the following success traits that embody our culture and how we work together to accomplish great things and be a Great Place to Win! Key to True Innovation Manufacture Constraints & learn to work under them. Speed Above All Else Use your judgement of the impact & react accordingly. Be Ruthlessly Frugal It can lead to growth. Say It Like It is Be direct & honest. We are Not A family We are a sports team! We are here to win. Your Priority Obsess over customers. Role Overview: The role of Marketing Business Partners involves taking charge of scaling and growing our products visibility, user base, and engagement. The ideal candidate will bring a blend of strategic thinking, hands-on execution, and deep expertise in performance marketing, CLM and growth campaigns across web and mobile platforms. The Marketing Business Partner will be responsible for creating and executing comprehensive marketing strategies that drive user acquisition, retention, and overall product growth for our offerings. You will work cross-functionally with product, operations, and engineering teams to understand user behavior, craft tailored marketing campaigns, and optimize performance across both web and mobile channels. This role demands a data-driven mindset and a passion for driving measurable results. Roles and Responsibilities: Develop Marketing Strategy: Lead the development of go-to-market strategies and plans for customer acquisition, engagement, and retention. Understand customer needs and competitor landscape to create compelling propositions and campaigns that resonate with target audiences. Work closely with product teams to integrate marketing initiatives into the product roadmap. Performance Marketing Execution: Design and execute performance marketing campaigns (paid search, social media ads, display ads, retargeting, etc.) across both web and mobile platforms. Continuously optimize ad creatives, targeting strategies, and bidding tactics to drive high-quality user acquisition & engagement. Manage and allocate marketing budgets efficiently across multiple channels to maximize ROI. Data-Driven Decision Making: Leverage analytics tools (Google Analytics, Firebase, Branch, Intercom) to monitor key performance indicators (KPIs), track the success of campaigns, and identify areas for optimization. Provide regular reporting on marketing performance, user acquisition metrics, lifetime value (LTV), customer acquisition cost (CAC), and other relevant metrics. Use A/B testing, cohort analysis, & other growth techniques to improve customer conversion & retention rates. User Engagement & Retention: End to end ownership of the funnel and optimization of the same in alignment with business objectives. Work closely with the product and customer experience teams to develop initiatives aimed at increasing app usage, repeat transactions, and user loyalty. Design and implement push notifications, email marketing, and in-app campaigns to improve user engagement. Collaboration and Leadership Reporting: Collaborate with cross-functional teams (product, design, engineering) to ensure alignment on marketing initiatives and business objectives. Take end to responsibility for cadences and metrics reporting as well business team liaison. Scaling the Product: Focus on rapidly scaling the product s user base through targeted and high-impact marketing strategies. Identify new opportunities for growth, including regional expansion and partnerships. Preferred Skills & Qualifications: Minimum 4-5 years of experience in performance marketing, preferably in a high-growth tech environment or consumer-focused mobile app. Proven track record of scaling up products through digital marketing and performance optimization, ideally in hyperlocal, e-commerce, or delivery-based businesses. Experience with digital marketing platforms and concepts (E.g. Google Ads, Facebook Ads, Instagram). Strong proficiency in data analytics and KPIs (CPA, CPC, CTR, LTV, CAC, etc.). Solid understanding of mobile-first marketing, user acquisition, and app store optimization (ASO). Hands-on experience with growth marketing tactics such as A/B testing, referral programs, CRM, & lifecycle marketing. MBA or equivalent from a top-tier business school (preferred). Strong analytical mindset with a focus on measurable results and data-driven decision-making. Creative problem-solver who can think outside the box to find new marketing opportunities. Excellent communication and leadership skills with the ability to collaborate with diverse teams. Results-oriented with a passion for scaling businesses and achieving ambitious growth targets. Qualification : MBA or equivalent from a top-tier business school (preferred).

Job Summary We are looking for an experienced MAUI Developer to design, develop, and maintain cross-platform applications using .NET MAUI (Multi-platform App UI). The ideal candidate will have strong knowledge of C#, Xamarin, or .NET MAUI, and experience in creating high-performance, visually appealing mobile applications for iOS, Android, Windows, and macOS platforms What you will do in this role: Develop cross-platform mobile applications using .NET MAUI. Collaborate with UI/UX designers to ensure technical feasibility and a seamless user experience. Write clean, scalable, and maintainable code using C# and .NET. Debug and optimize application performance across multiple platforms. Integrate third-party APIs and services as needed. Ensure proper version control using Git or similar tools. Work with the QA team to test and fix any application issues or bugs. Participate in code reviews to maintain code quality. Stay updated with the latest trends and best practices in mobile development.. What qualifications you will need: Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years of experience in mobile development using .NET MAUI, Xamarin, or similar frameworks. Strong proficiency in C# and .NET. Experience building and deploying applications for iOS, Android, Windows, and macOS. Familiarity with RESTful APIs and integrating third-party services Solid understanding of MVVM architecture Experience with databases such as SQLite or other local storage mechanisms Strong problem-solving skills and the ability to work independently. Excellent communication skills Qualification : Any Graduates & Post Graduates

Job Title: Android Developer Location: Gurugram, Haryana (Work from Office, 5 days a week) Role: Full-Time Experience: 3-5 years About Spyne At Spyne, we are redefining how cars are marketed and sold using Generative AI. What began as an AI-powered visual merchandising platform has evolved into a comprehensive AI-first automotive retail ecosystem. With $16M in Series A funding from top investors like Vertex Ventures and Accel, we ve achieved: Expansion across the US and EU markets. Launch of industry-first AI-powered Image & 360 solutions. 5X revenue growth in just 15 months, with a goal of 3-4X more this year. As we continue expanding, we are pioneering the GenAI revolution in automotive retail with AI-driven solutions in sourcing, pricing, CRM, and Agentic AI for dealerships. What We Are Looking For We are looking for a talented Android Developer to join our Technology Team and help us build high-performance mobile applications. This role offers you the opportunity to develop Android applications that provide seamless and cutting-edge user experiences. If you have a passion for mobile development and thrive in an innovation-driven, fast-paced environment, we d love to have you on board! Develop & Maintain Android Applications: Build, optimize, and maintain high-performance mobile applications that enhance user experience. Ensure Seamless UI/UX Integration: Collaborate with designers and product teams to create pixel-perfect user interfaces. Work on Android OS Fundamentals: Implement features using modern Android development design patterns. Develop & Host SDKs: Experience in developing SDKs, hosting SDKs, and integrating third-party SDKs. Optimize for Performance & Scalability: Write clean, maintainable code, and conduct peer code reviews. Utilize Android Hardware Features: Work with Camera APIs, Wi-Fi Manager, Media Player frameworks, and more. Implement Modular Architecture: Use clean architecture with MVVM and dependency injection frameworks like Dagger and Dagger-Hilt. Ensure Test-Driven Development (TDD): Write unit tests and ensure code quality across Android applications. Stay Updated with Android Ecosystem: Continuously learn and apply new updates from the Android ecosystem to enhance app performance and features. Manage App Releases: Follow Android guidelines to publish applications on the Google Play Store. What You Must Have Education & Experience: BTech/BS/MS in Computer Science, Engineering, or related fields. 3-5 years of experience in Android application development. Technical Expertise: Strong proficiency in Java, Kotlin, and Retrofit. Expertise in Jetpack Compose and Android architecture components. Experience with dependency injection frameworks like Dagger and Dagger-Hilt. Familiarity with Clean Architecture using MVVM. Hands-on experience with SDK development and hosting. Experience with integrating third-party SDKs. Ability to develop scalable and modular applications. Problem-Solving & Collaboration: Strong debugging skills and ability to troubleshoot and optimize applications. Ability to work independently and solve complex technical challenges. Excellent communication and collaboration skills work seamlessly with cross-functional teams. Work Setup & Mindset: Comfortable working in a high-performance, in-office environment. Proactive with a strong sense of ownership and problem-solving skills. Proficiency in Agile methodologies and tools like Jira, Notion, and Asana. Comprehensive Health & Life Coverage: We care about your well-being! Enjoy GMC, GPA, and GTLI coverage for you and your family. Performance-Driven Growth: Your hard work matters! We offer a high-impact, innovation-first culture that ensures fast career progression and the chance to take ownership from day one. Elevate Learning & Development: Stay ahead with our Elevate Program, which offers access to LinkedIn Learning, mentorship, and hands-on projects. Work from Office Advantage: Immerse yourself in an office-first culture that fosters collaboration, creativity, and growth. Strong Culture: A supportive and collaborative work environment. Transparency & Trust: High levels of autonomy in decision-making. Competitive Salary & Equity: Stock options for top performers. Dynamic Growth Environment: Join a fast-paced, high-growth company that challenges and accelerates your professional development. If you love solving complex technical challenges and thrive in a fast-paced, innovative environment, this role is for you! Join Spyne and help us transform the future of automotive retail with cutting-edge Android applications! Qualification : BTech/BS/MS in Computer Science, Engineering, or related fields.

Assistant Manager / Sr. Executive - Performance Marketing Location: Gurugram, Haryana, India Employment Type: Full-time About ixigo ixigo is a leading travel-tech company based in India, empowering millions of travelers to plan, book, and manage their trips across rail, air, buses, and hotels. Using cutting-edge AI, machine learning, and data science, ixigo helps travelers make smarter decisions. With the inclusion of ConfirmTkt and AbhiBus in 2021, ixigo is positioned as one of the top 10 most downloaded travel apps globally, as per data.ai (2022). We re headquartered in Gurugram, with additional offices in Bangalore and Hyderabad. Job Description We are looking for a Performance Marketer with a creative, analytical mindset to help ixigo continue to grow. In this role, you will manage campaigns across various digital marketing platforms to drive high-quality user acquisition and optimize return on investment (ROI). You will work in a fast-paced startup environment, thrive on problem-solving, and take ownership of driving the growth of one or more of ixigo s products. Your ability to leverage data, craft creative strategies, and test various channels to improve performance will be essential to your success. This is an exciting opportunity to have a direct impact on the growth of our digital platforms. Key Responsibilities Campaign Management: Own and manage paid marketing campaigns across platforms such as Google, Facebook/Instagram, Apple Search Ads, Bing, Snapchat, Twitter, Quora, etc., ensuring the highest possible user acquisition quality. Performance Analysis: Track, report, and analyze performance KPIs across all channels to optimize campaigns and maximize ROI. Highlight potential trade-offs between CPA-based activities, and make data-driven recommendations on budget allocation and strategy adjustments. Growth Strategy Development: Leverage market research and audience insights to segment, target, and engage potential customers effectively. Design creative, data-backed marketing strategies and test campaigns to identify opportunities for improving user engagement and growth. Identifying New Channels & Opportunities: Explore new and emerging marketing channels to drive faster adoption and identify viral growth opportunities. Experiment with new platforms, products, and technologies to uncover strategies that drive growth. Product & Content Optimization: Work closely with product and content teams to identify opportunities for driving viral growth and improving acquisition efforts. Testing and Iteration: Use A/B testing tools, Google Analytics, Adjust, and Firebase to measure, experiment, and refine campaign strategies. Creative Skills: Collaborate with design teams and use tools like Photoshop (or other basic image-editing tools) to create high-quality visual assets for marketing campaigns. Qualifications Must-Have Skills & Experience Education: B.Tech/B.E. from a Tier 1 college (MBA is a plus). Experience: 2 - 4 years of hands-on experience driving user acquisition through digital channels for mobile and internet products. Experience with digital marketing channels such as Google Ads, Facebook/Instagram, Snapchat, Twitter, Apple Search Ads, Quora, etc. Marketing Expertise: Deep understanding of Search Engine Marketing (SEM), Social Media, and Content Marketing strategies. Strong knowledge of A/B testing, Google Analytics, Adjust, Firebase, and other digital marketing tools. Creative & Analytical Skills: Strong creative intuition and analytical thinking akin to a Product Manager. Ability to generate creative marketing solutions while keeping an eye on performance metrics. Technical Acumen: A solid grasp of user behavior and mobile app marketing. Experience using image editing tools (e.g., Photoshop) for campaign assets is a plus. Growth Mindset: Strong curiosity about new apps, web products, SaaS tools, and platforms that can drive faster growth. A knack for identifying trends and testing new ideas to find what works. Behavioral Traits Communication: Exceptional communication skills with the ability to express complex ideas in simple and easy-to-understand terms. Creative Problem-Solver: Ability to come up with creative and effective solutions to marketing challenges. Startup Mindset: Thrive in an an informal startup environment and bring a hands-on, proactive attitude to the table. High Energy & Drive: Possess a high energy level with a commitment to achieving goals and driving team success. Impact: Own and drive the performance marketing strategy for ixigo s products. Dynamic Environment: Work in a fast-paced, high-energy startup culture. Growth Opportunities: Learn and grow in an environment that fosters creativity and innovation. Competitive Compensation: We offer attractive pay and benefits.

Job Title: Android Developer About the Role: We are looking for an enthusiastic and experienced Android Developer to join our fast-growing startup. If you re passionate about mobile app development and want to make an impact in a dynamic environment, this is the role for you. As an Android Developer, you will play a key role in designing, developing, and maintaining high-performance Android applications that will deliver an outstanding user experience. A Great Fit for This Role: Excited about start-ups: Thrive in a fast-paced, ever-evolving environment while being part of a small, high-performing team. Self-driven and passionate: You have a strong track record of designing, developing, and maintaining mobile apps, and you are eager to contribute to innovative solutions. Ambitious and solution-oriented: You are passionate about building cutting-edge Android apps with the best possible performance, quality, and responsiveness. Collaborative mindset: Work with cross-functional teams to define, design, and ship new features, and continuously improve the overall performance and functionality of the app. Key Responsibilities: Design & Development: Design and develop advanced Android applications ensuring optimal performance, quality, and responsiveness. Code Translation: Translate designs and wireframes into high-quality, clean, and efficient code. Bug Fixing & Performance Tuning: Identify bugs and performance bottlenecks, and resolve them to enhance the user experience. Feature Collaboration: Collaborate with cross-functional teams to define, design, and implement new features. API Integration: Work with external data sources, APIs, and integrate them seamlessly into the app. Continuous Improvement: Stay up to date with the latest trends in Android development and implement new techniques to improve app quality and functionality. Must-Have Skills and Experience: Java & Kotlin Expertise: Strong hands-on experience in Java and Kotlin development is mandatory, including proficiency in MVP architecture. MVVM Architecture: Experience in MVVM architecture is preferred. Android Design Principles: Deep knowledge of Google s Android design principles, patterns, best practices, and interface guidelines. Mobile Ecosystem Understanding: Experience working with the broader mobile landscape, including mobile architectures, trends, and emerging technologies. External API Integration: Proven ability to work with external data sources, APIs, and design patterns in mobile app development. Unit Testing: Experience with unit testing for robustness, edge cases, and app reliability. Performance & Memory Management: Strong understanding of memory management, network interaction, performance optimization, concurrency, and multi-threading. Computer Science Fundamentals: Excellent grasp of data structures and fundamental computer science concepts. Experience: A minimum of 2+ years of hands-on experience in Android application development. Educational Qualification: A B.S. in Computer Science or equivalent engineering degree from a Tier I or II college. Preferred Skills: Unit Testing: Preferred experience in unit testing code for robustness, including edge cases and usability. Advanced Android Techniques: Knowledge of advanced Android techniques like memory management, network interaction, and performance tuning. If you are looking for an exciting opportunity to grow as an Android Developer in a collaborative and innovative environment, we d love to have you join our team! Take ownership of your work, contribute to high-impact projects, and help shape the future of mobile app technology. Qualification : B.S. in Computer Science or equivalent engineering degree from Tier I or II college.

Job Title: Application Designer Location: Gurugram Experience: Minimum 3 years in SAP BTP Administration Education: 15 years of full-time education Job Summary: We are looking for an experienced Application Designer to define requirements and design applications that align with business processes. In this role, you will work closely with stakeholders to understand their needs and translate them into functional, scalable design solutions. Key Responsibilities: Act as a Subject Matter Expert (SME) in application design and development. Participate actively in team discussions and contribute innovative solutions. Collaborate with stakeholders to gather and analyze business requirements. Design and develop applications that align with business processes. Provide technical expertise and support throughout the application development lifecycle. Conduct testing, debugging, and optimization to ensure seamless functionality. Document design specifications and implementation details for future reference. Required Skills: Must-have: Expertise in SAP BTP Administration. Strong understanding of cloud-based application development. Hands-on experience with SAP Cloud Platform services and SAP BTP environment management. Knowledge of SAP application integration and deployment processes. Additional Information: This is an on-site position based in Gurugram. A minimum of 3 years of experience in SAP BTP Administration is required. Candidates must have 15 years of full-time education. If you re passionate about designing robust applications and have expertise in SAP BTP, we d love to hear from you!

Job Title: Product Designer 1 Location: Gurugram, Haryana, India Employment Type: Full-time About FarMart FarMart is revolutionizing food supply chains by connecting farming communities, food businesses, and consumers on one seamless digital platform. We source produce scalably through our first-mile platform, optimize processing with an asset-light model, and digitally distribute finished food, creating resilient and efficient food value chains globally. Backed by top-tier investors like General Catalyst, Matrix Partners, and Omidyar Network, and partnered with industry leaders including ITC, Adani, and Britannia, FarMart empowers over 230,000 farm aggregators and positively impacts millions worldwide. Role Overview At FarMart, design is about crafting usable, useful, and efficient B2B tools not just pretty screens. As a Product Designer 1, you will shape user experiences across SaaS and mobile products that directly impact farmers, field operators, and food companies. Key Responsibilities Define product flows and edge cases, contributing to new product ideas and UX improvements. Collaborate closely with the design lead to address UX challenges and evolve the design system. Work hand-in-hand with engineering teams throughout handoff, QA, and build phases to ensure design fidelity. Use Figma as the primary design tool, working with two active design libraries to streamline problem-solving. Who You Are 2+ years experience designing for B2B SaaS and mobile products. Strong portfolio demonstrating structured problem-solving and intuitive UX. Independent project ownership skills from brief to final build. Comfortable collaborating with engineers post-handoff including QA and UAT. Familiarity with prototyping tools like Framer. Knowledge of microinteractions using tools like Rive or Lottie. Basic understanding of front-end development to enhance handoff processes. A flat, transparent, and vibrant culture with a steep learning curve. An informal yet innovative workspace fostering creativity and ownership. Opportunities to tackle challenging problems and drive product innovation. Collaborate with passionate peers at the forefront of the agri-tech revolution. Early-career exposure to impactful projects transforming food supply chains. Join us at FarMart and help build the future of food value chains!

Job Title: UI/UX Designer Location: Gurgaon About frog and Capgemini Invent: Since June 2021, frog has been part of Capgemini Invent, partnering with customer-centric enterprises to drive sustainable growth by building and orchestrating experiences at scale, while harnessing the power of data and technology. We are inventing the future of customer experiences through market-defining business models, products, services, brand engagements, and communications. Joining frog means being part of a global network of studios with both in-person and virtual cultures, where frogs are curious, collaborative, courageous, and passionate about improving the human experience. Our culture is open, flexible, inclusive, and engaging, and we pride ourselves on humor, positivity, and community. At frog, you will have the opportunity to make your mark on every project, in your studio, and in the world. Job Description: As a UI/UX Designer at frog, you will play a pivotal role in creating exceptional digital experiences by combining your design skills and user-focused thinking. You will be involved in all stages of the design process, from research and ideation to the development of wireframes, prototypes, and final design specifications. You will: Understand project goals, business requirements, and constraints, and translate them into effective design solutions. Conduct secondary research, trend benchmarking, and competitor analysis to inform design decisions. Create frameworks such as customer journeys, service blueprints, or ecosystem maps based on research findings. Define and prioritize opportunity areas and translate them into user-centric design concepts. Design wireframes, user flow diagrams, and application maps for various platforms. Develop and test interactive prototypes, iterating based on user feedback. Document interaction guidelines to ensure consistency across designs. Prioritize MVP (Minimum Viable Product) features and build a design backlog. Collaborate closely with strategy and technology teams to define and align on project roadmaps. Primary Skills: 1+ years of professional UI/UX design experience (or similar roles such as UX designer or product designer). A strong portfolio demonstrating your design skills and recent work. Confident presentation and storytelling abilities to communicate design concepts. Experience working in multifunctional teams and taking the lead in interaction design. Proficiency with modern design and prototyping tools (such as Figma, Sketch, Adobe XD, InVision). Passion for creating products that meet both functional and emotional needs. Strong business-level proficiency in English. Equal Opportunities at frog: frog and Capgemini Invent are Equal Opportunity Employers, encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. The candidate must exhibit commitment to perfection and the will to play along equally throughout the process of product development. Role And Responsibilities: Responsible for building these applications along Coordinating with the teams responsible for other layers of the product infrastructure Required Skills and Capabilities: Sound knowledge of current JavaScript standards like ECMA Script 2015 (aka ES6), ECMA Script 2019 (aka ES10), experienced in React solutions Good understanding of JavaScript superset that adds strong typing i.e., TypeScript Must have knowledge of React Native libraries like React-Router, Redux, Redux-Thunk, Redux-Saga, GraphQL Good understanding of Package managers like NMP and Yarn Knowledge of test runners- Jest, Mocha Excellent skills in HTML/CSS/JS Good understanding of object-oriented programming concepts Knowledge of the latest trends and technologies and the ability to use them in the apps Should have basic knowledge of Android/Java or iOS/Objective-C for making custom native plugins as and when needed Excellent team player with strong communication, interpersonal, and organizational skills Ability to learn new technologies and APIs Interested in long term commitment Strong written and verbal communication skills Ability to meet deadlines

The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization s operational efficiency, cost effectiveness and productivity. What s in it for you: We are looking for an experienced (5+ years in a similar role) IT ServiceDesk Engineer who can work independently, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture. Responsibilities: The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support. Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels. Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications. Providing effective handover and escalation when necessary Effectively deal with all workloads within agreed Service Level Agreement periods. Ensure that information security considerations and controls are in place and always adhere to the Information Security policies. Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including Responsible for working with third party service providers to ensure end to end support is maintained as required. Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required To keep up to date with developments within the organization that may have an impact on the user experience. To fulfil any additional / ad hoc duties as required to meet the needs of the business What We re Looking For: In depth experience & expertise on Google Workspace is a must In depth experience & expertise on Microsoft 365 is a must Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies. Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently In depth knowledge of Windows 10/11 Knowledge of standard range of desktop applications and hardware Follow-me print solutions Understanding of mobile devices iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM) Knowledge and experience of using anti-virus systems Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection Knowledge of audio and video conferencing technologies Knowledge and understanding of End User Collaboration systems email, chat, voice video, conferencing etc Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification Experience & expertise in working with JAMF. As this is a global role, some international travel may be necessary.