Asana Jobs in Mumbai

Position: Program Manager Location: Mumbai, India About LRN: With a global presence across the US, EMEA, APAC, and Latin America, LRN supports over 2,500 organizations, including many of the world s most recognizable brands. Our solutions help companies navigate complex regulatory environments, translating core values into measurable behaviors and business practices that create lasting competitive advantage. About the Role: As a Program Manager (PGM) at LRN, you ll serve as a strategic delivery partner, ensuring the seamless execution of client contracts and long-term account success. You will act as the central liaison between internal teams and external stakeholders, overseeing project coordination, risk management, and service delivery for high-impact global clients. This role is ideal for someone who excels in cross-functional collaboration, thrives in a dynamic SaaS environment, and has a strong foundation in program or client management. Key Responsibilities: Client Success & Relationship Management: Ensure clients receive full value from their contractual entitlements Monitor delivery health, manage escalations, and proactively resolve issues Partner with Sales and Customer Success teams to identify upsell and growth opportunities Maintain high customer satisfaction through strategic roadmap oversight and engagement Program & Delivery Coordination: Serve as the operational hub across Sales, Delivery, Product, and Support teams Create and manage structured work plans with clear accountability Oversee deliverables and service-level agreements (SLAs) across internal teams Escalate and follow up on product-related issues with internal stakeholders Support effective triage and resolution of client support tickets Develop scalable delivery frameworks and contribute to program standardization Account Stabilization & Growth: Lead recovery initiatives for at-risk accounts (Red/Amber status) Collaborate with Sales and CSMs to ensure client retention and renewal readiness Facilitate solution design discussions aligned with client needs Client Communication & Advocacy: Act as the primary point of contact for all client delivery-related matters Advocate for client priorities internally and manage clear, consistent communication Represent client needs in operational and executive discussions Operational Excellence & Process Improvement: Identify workflow gaps and propose scalable, repeatable solutions Refine internal systems and processes within Bespoke and Professional Services Contribute to documentation, templates, and internal playbooks for consistency Core Activities: Monitor delivery progress against contract terms and timelines Coordinate cross-functional collaboration for service delivery Keep stakeholders updated on key milestones and project changes Ensure visibility into account updates for internal delivery teams and leadership Requirements: 8+ years of experience in program/project management or B2B client support 3 5 years of experience supporting sales teams in servicing enterprise clients Strong stakeholder engagement, communication, and conflict resolution skills Proficiency in MS Office (Excel, Word, PowerPoint) Ability to understand and translate technical information into client-facing language Strong organizational, problem-solving, and multitasking abilities Preferred Qualifications: Experience in a SaaS or eLearning environment Familiarity with Learning Management Systems (LMS) Background in ethics and compliance programs Proficiency in Japanese (JLPT N3 or above) is a plus Shift Requirements: Must be flexible to work rotational shifts, including night and early morning shifts to support global clients Why Join LRN: Work in a purpose-driven, inclusive environment Collaborate with global teams and Fortune 500 clients Make an impact through work that matters LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Project Coordinator Reports To: Project Manager Location: Mumbai Employment Type: Contractual Job Summary: The Project Coordinator will play a crucial role in assisting with the planning, execution, and monitoring of various projects. This position is responsible for managing on-ground tasks, tracking project progress, and ensuring timely delivery. The Project Coordinator will also manage the MIS dashboard, provide required documentation, and ensure that all aspects of the project are organized and running smoothly. Key Responsibilities: Coordination with Execution Team: Effectively communicate with project team members, stakeholders, and clients to ensure smooth coordination. Conduct project meetings and document discussions and action points. Manage candidate mobilization, counselling, attendance, assessments, and placements. Project Monitoring and Reporting: Maintain MIS dashboards and ensure that project progress is tracked accurately. Utilize project management tools to monitor progress and manage tasks efficiently. Develop presentations and reports for tracking project milestones and achievements. Prepare regular project status reports, highlighting key developments and any roadblocks. Maintain accurate project documentation, including plans, meeting minutes, and progress reports. Risk Management: Identify potential project risks and develop mitigation strategies to minimize their impact. Continuously monitor for risks and implement proactive measures to address challenges that could delay the project. Communication and Reporting: Communicate regularly with the project team and key stakeholders to update on project status and developments. Prepare and present status reports, detailing key milestones, issues, and progress. Documentation and Record Keeping: Ensure accurate and up-to-date documentation is maintained for all aspects of the project. Regularly update the project plans, meeting minutes, and progress reports. Use project management tools to document project-related data and track progress effectively. Qualifications and Skills: Educational Qualification: Bachelor's degree in a relevant field (e.g., Project Management, Business Administration, or related discipline). Experience: Experience in a project coordination or administrative role is preferred but not mandatory. Skills: Strong organizational and time management skills to handle multiple tasks and deadlines efficiently. Excellent communication and interpersonal skills to interact with diverse stakeholders. Proficiency in project management tools (e.g., MS Project, Trello, Asana) to track progress and manage tasks. Attention to detail and the ability to multitask in a fast-paced environment. Problem-solving and decision-making skills to resolve any issues or challenges during the project lifecycle. This role is ideal for a detail-oriented individual who thrives in a collaborative environment and is committed to ensuring projects are delivered on time and within scope. If you have a passion for project coordination and are looking to make a tangible impact, this could be the perfect opportunity for you. Qualification : Bachelor's degree in a relevant field (e.g., Project Management, Business Administration, or related discipline).

Job Title: Digital AI Manager Location: Mumbai Function: Supply Chain Procurement About Procurement at Unilever Unilever s Procurement team manages over 30 billion in global spend across 50,000+ suppliers. As part of the Supply Chain, Procurement is essential to delivering sustainably sourced materials and services, driving innovation with our partners, and ensuring our purpose-led brands thrive. Our global procurement organization of 1,400+ professionals supports a wide network, including more than 1.5 million smallholder farmers, impacting over 7 million lives. Guided by our Procurement Lighthouse Strategy, we focus on five pillars: Competitive Buying, Resilience, Partnerships, Sustainability, and Value Chain Excellence all powered by Digital and Technology. About the Strategy & Insights Team Established three years ago, the Procurement Strategy & Insights team serves as the nerve center of Unilever s global procurement function. With a vision of transforming knowledge and data into future-fit strategies, the team enables breakthrough transformation across tools, processes, and business models. The team includes: Strategy Team Drives strategic priorities across Business Groups (BG) and Power of One. Insights Team Leads data-driven programs and cross-functional initiatives. Digital Transformation Team Builds digital capabilities, tools, and data infrastructure. Data & AI Innovation Team Focuses on cutting-edge analytics, AI, and Procurement GPT solutions. Role Overview: Digital AI Manager B&W As Digital AI Manager B&W, you will lead the adoption and integration of digital and AI tools within Unilever Procurement. You will drive the implementation of mature AI/analytics solutions, champion digital adoption within the buyer community, and manage transformation initiatives aligned with our 4D Digital Lighthouse Strategy. You will also act as the Program Manager for the Procurement GPT Hero Use Case, helping scale innovative AI-driven solutions. Key Responsibilities 1. Drive 4D Digital Lighthouse Strategy Data Foundations: Enhance the Procurement Data Lake by integrating internal (Unilever Datalake, BDL) and external data (market intelligence, sustainability, resilience, etc.). Maintain a high-quality, accessible data catalogue. Advanced Analytics: Deliver scalable analytics use cases, build self-service analytics tools, and enable data-driven decision-making across key procurement programs. Tool Integration & Automation: Improve and integrate digital tools into the 7-step strategic sourcing process. Enhance the Buyers Console as the central hub for digital tools and services. Culture & Capability Building: Lead digital adoption programs, deliver training (e.g., DigiCon), and drive capability building across the procurement community. 2. Procurement GPT Program Collaborate closely with the Data & AI Innovation team on advanced AI use cases. Manage the transition of innovations into mainstream adoption and support scaled implementation. Key Stakeholders Procurement Leadership Team (UPLT) Head of Strategy & Insights Global Buyer Community UniOps External technology and AI partners Leadership Competencies Strong stakeholder management across complex, matrixed environments Expertise in change management and adoption strategies Skilled in agile project and program management Passion for digital innovation, transformation, and continuous improvement Required Experience Minimum 5 years experience in Unilever or similar FMCG environment Proven experience in digital transformation, analytics, or change leadership roles Track record of delivering strategic, cross-regional initiatives Ability to work in diverse, cross-functional, and global teams