Associate Architect Jobs in Pune

Legal Operations Associate Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize infrastructure with no upfront capital through Infrastructure Monetization. Founded in 2015 and headquartered in Denver, Colorado, we operate across 12,000+ sites in over 10 countries with a mission-driven, fast-paced culture. Position Summary Redaptive is seeking a Legal Operations Associate to support day-to-day activities within the Legal Department. This role is responsible for managing contracts, tracking legal workflows, and supporting compliance and process improvement initiatives in a growing, fast-paced organization. Key Responsibilities Contract Management & Tracking Prepare and file legal and corporate documents in internal systems. Maintain accurate records of contracts, legal files, and correspondence. Monitor contract lifecycles, including signature routing, renewals, and expirations. Coordinate contract requests between internal stakeholders and the Legal Department. Workflow Coordination Triage incoming legal requests and support task allocation to optimize turnaround times. Serve as a liaison between the Legal Department and other internal departments. Department Support Support legal due diligence, audits, and compliance documentation efforts. Liaise with external counsel and vendors for document collection. Participate in process improvement initiatives to enhance efficiency. Required Skills & Qualifications Software Tools: Familiarity with document management tools (e.g., Contract Wrangler, SharePoint, Salesforce). Task Management: Experience with ticketing systems such as JIRA or Asana. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Knowledge: An understanding of legal document types is a plus. Experience: 1 2 years in a legal, compliance, or corporate administrative environment. Education: Bachelor s degree in Law, Business Administration, or a related field. Perks & Benefits Financial Wellbeing: Competitive pay, performance bonuses, and equity participation. Flexibility: Hybrid work model and generous paid time off. Growth: Access to continuous learning programs and certifications. Live Well: Comprehensive health insurance and Employee Assistance Program. Qualification : Bachelors degree in Law, Business Administration or a related field

Job Title: Java Architect Integration Engineering Location: Pune Team: Integration Engineering About Anchanto Anchanto is a global SaaS technology company that powers eCommerce automation and logistics solutions for enterprises and 3PLs. Our Integration Engineering team develops scalable, high-performance integrations connecting our products with marketplaces, ERPs, WMS, OMS, and other enterprise systems across the globe. We are looking for a seasoned Java Architect to lead the design, development, and delivery of our integration framework, guide engineering best practices, and define the technical vision for integrations that serve businesses worldwide. As a key driver of innovation, you will also champion the adoption of AI tools to enhance productivity, code quality, and development processes. The Role As a Java Architect Integration Engineering, you will: Define integration architecture standards, design patterns, and development best practices to ensure scalable and robust solutions. Lead the end-to-end design and development of integrations with a variety of internal and external systems, utilizing Spring Boot and modern Java frameworks. Collaborate closely with customers to understand their integration requirements, business processes, and objectives. Work with the solution team to document and finalize integration designs, architecture, and data mappings. Champion AI-driven development practices by integrating tools like Cursor AI and other AI-assisted coding solutions into the team s workflow. Partner with Product Management, Pre-Sales, and Implementation teams to translate business needs into actionable technical designs. Guide and mentor engineers, fostering a culture of technical excellence, innovation, and AI adoption within the integration team. Play a hands-on role in building Proof-of-Concepts (POCs), solving complex integration challenges, and driving mission-critical deliveries. Collaborate with leadership to define the roadmap for integration products and platform capabilities. Key Responsibilities Architect and oversee the implementation of integration solutions, leveraging Spring Boot, REST APIs, messaging systems, and event-driven architectures. Define and enforce integration design patterns (e.g., EAI, ESB, SOA, pub/sub, ETL) to ensure reusability, scalability, and maintainability. Lead technical discovery sessions with customers to understand integration requirements and create clear, actionable solution blueprints. Collaborate with internal solution architects, product managers, and customer success teams to ensure integration feasibility and alignment with business objectives. Introduce and evaluate AI-powered development tools, integrating solutions like Cursor AI, GitHub Copilot, and others into the engineering process to improve efficiency, code quality, and documentation. Promote a culture of AI-first problem solving in architecture design, code reviews, and automation within the team. Establish frameworks and automation to accelerate the onboarding of new integrations. Evaluate and recommend technologies, tools, and cloud services (primarily AWS) to optimize integration performance and scalability. Review solution designs and code to ensure adherence to architectural principles and coding standards. Support pre-sales activities with architecture diagrams, integration approaches, and technical feasibility assessments. Lead technical discussions with external partners, vendors, and enterprise customers to ensure alignment on integration strategies and solutions. Required Skills & Experience 15+ years of software development experience, with at least 3+ years as an Architect. Strong hands-on expertise in Java (Java 8+), Spring Boot, and microservices architecture. Solid understanding of integration patterns, enterprise architecture, and middleware solutions. Experience with REST APIs, messaging systems (Kafka, RabbitMQ), and data transformation (e.g., JSON, XML, CSV). Proficiency with AWS cloud services relevant to integration, such as API Gateway, Lambda, SQS/SNS, ECS, RDS, etc. Familiarity with CI/CD pipelines, Git workflows, branching/merging strategies, and code quality tools. Linux proficiency and experience with shell scripting. Experience building connectors/adapters for ERP, WMS, OMS, CRM, or eCommerce platforms is a plus. Exposure to integration tools such as TIBCO, Informatica, SnapLogic, WebMethods, or MuleSoft is advantageous. Strong problem-solving skills, with the ability to think out-of-the-box and adapt to evolving priorities. Excellent communication and leadership skills, with the ability to influence teams across functions. Bonus / Good to Have Experience in AI-assisted development, especially using tools like Cursor AI, GitHub Copilot, Tabnine, or similar. Familiarity with prompt engineering and integrating AI APIs (e.g., OpenAI, Anthropic) into developer tooling or backend services. Understanding of ML Ops principles and how AI models can be integrated into enterprise applications. A proven track record of evangelizing AI adoption in engineering teams to enhance productivity and foster innovation. Work on global integration projects for a leading SaaS platform serving top-tier retailers, brands, and logistics companies. Lead impactful projects utilizing cutting-edge Java, Spring Boot, AWS, and AI-driven development tools. Collaborate with a globally distributed product and engineering team in an innovation-driven environment. Contribute to the future of Anchanto s integration platform, shaping scalable and robust solutions for enterprises worldwide.

Principal AI Engineer - MLOps Location: Pune Overview Rapid7 is seeking a **Principal AI Engineer - MLOps** to drive the development and deployment of **scalable, production-grade AI/ML systems** in the field of cybersecurity. This role is within the **AI Center of Excellence team** and involves managing the **end-to-end design of ML production systems** from scoping and data requirements to continuous deployment and monitoring. You will play a pivotal role in mentoring junior engineers and shaping the **MLOps culture**. Key Technologies Used **Cloud/Infrastructure:** AWS (research environments, data hosting), **EKS** (Kubernetes), **Terraform** (Infrastructure as Code). **Modeling/Data:** **Python** (numpy, pandas, scikit-learn), Jupyter notebooks, Anomaly detection methods. Key Responsibilities End-to-End ML Production System Design: **Architect and manage the design and deployment** of ML systems from inception to production. Define project scopes, data requirements, modeling strategies, and **deployment pipelines** for AI/ML systems. Ensure **seamless integration** of models and AI components into the production environment, focusing on **scalability, reliability, and security**. Data Pipeline Management: **Develop and maintain data pipelines**, ensuring data consistency, integrity, and accessibility throughout the ML lifecycle. Oversee the data lifecycle, including **data preprocessing, feature engineering**, and storage. ML Guardrails & Monitoring: Implement **robust ML guardrails** to ensure model performance, fairness, and compliance. Manage the **monitoring and observability** of deployed models, ensuring timely and accurate tracking of model performance. Deployment & Service Monitoring: Develop and deploy accessible endpoints, including **web applications and REST APIs**, adhering to security best practices. Continuously monitor models and data to detect issues such as **drift, anomalies, or performance degradation**. Collaboration & Mentorship: Collaborate closely with engineering, data science, and product teams to ensure alignment on goals. **Mentor and guide junior engineers**, share knowledge, and promote best practices in MLOps. Agile Development & Iteration: Embrace **agile practices**, focusing on continuous iteration and solving complex challenges. Skills & Experience Core Technical Expertise **Extensive Software Engineering Experience:** 15+ years as a software engineer, with at least **3-5 years of expertise in MLOps** in AWS environments. **MLOps & DevOps:** Proven experience deploying **scalable AI/ML systems**, managing **CI/CD pipelines**, and utilizing cloud AI resources. Expertise with **Docker, Kubernetes, and cloud-based AI infrastructure management**. **Programming:** Strong proficiency in **Python** (Flask or FastAPI) and experience building APIs. Data & Modeling Skills Experience in designing **data pipelines** and performing **feature engineering**. Familiarity with **model risk management** strategies, including **concept drift monitoring** and hyperparameter tuning. Leadership & Communication Demonstrated ability to **collaborate across engineering, data science, and product teams**. Proven track record of **mentoring and guiding junior engineers**. Strong communication skills for conveying complex technical concepts and creating detailed system architecture documentation. Nice to Have Experience deploying resources that enable data scientists to fine-tune and experiment with **LLMs (Large Language Models)**. Understanding of AI/ML operational frameworks and associated challenges. Be a part of **cutting-edge AI/ML efforts** to strengthen cybersecurity. Mentor and grow the next generation of engineers in an inclusive, fast-paced environment. Tackle some of the most challenging security problems with a passionate and creative team.

Position: Associate Data Science Engineer Location: Pune, Maharashtra Work Type: Full Time Minimum Experience: 1 2 Years Top Skills: AI Applications, Python, Machine Learning, Deep Learning, NLP/NLG, Image Processing About the Role We are looking for a self-driven Associate Data Science Engineer to join our fast-growing Data & AI Practice. You will work on cutting-edge AI technologies and cloud-native solutions, helping build intelligent, high-impact products for our global clients. If you're passionate about AI/ML, Computer Vision, NLP, Generative AI, and developing scalable AI applications, this role is for you. What You Will Work On Contribute to the design, development, and deployment of AI-powered features and solutions. Collaborate with Product Management to translate business problems into AI/ML use cases. Build applications leveraging Computer Vision, NLP, Deep Learning, and Gen AI technologies. Develop and present functional prototypes, demos, and POCs. Stay current with the latest tools, frameworks, and research in ML, DL, and Gen AI. Participate in end-to-end project lifecycles from analysis to monitoring. What You Bring (Must-Have Skills) 1+ years of experience delivering AI/ML solutions through complete project lifecycle. Strong grasp of Linear Algebra, Statistics, and Probability. Proficiency in Python and data science libraries such as Pandas, NumPy, SciPy, scikit-learn, NLTK. Hands-on experience with ML/DL/NLP frameworks: TensorFlow, Keras, PyTorch, HuggingFace, spaCy, CoreNLP. Experience with Deep Learning models for Computer Vision and Object Detection. Solid knowledge of Generative AI, LLMs, and tools such as LangChain, LlamaIndex, Prompt Engineering. Strong analytical thinking, problem-solving ability, and effective communication. Great If You Also Know Experience with RAG frameworks, Function Calling, Agentic Frameworks, or Vector Search. Familiarity with cloud services: AWS (preferred), Azure, or Google Cloud Platform. Building APIs using FastAPI, async programming, and REST principles. Understanding of CI/CD, Docker/Kubernetes, and cloud-native deployment pipelines. Exposure to MLOps / LLMOps: versioning, tuning, deployment, and monitoring of models. Comfort with data visualization tools and practices. Agile development experience (Scrum, Kanban, etc.). Startup culture, small teams, and a high degree of autonomy. Work on next-gen technologies in AI, ML, GenAI, and cloud computing. Remote working options based on experience and maturity. Competitive salary and family-friendly benefits. Clear, performance-based career growth path. About Cognologix Cognologix helps businesses reimagine and innovate through modern data and cloud-native solutions. With a strong focus on data science, automation, and intelligent applications, we partner with organizations to deliver cutting-edge products in the most efficient and scalable ways. We thrive in a fast-paced, tech-first environment where innovation meets execution.

Associate Director, Client Solutions Location: Pune Experience: 12 20 years Education: BE / ME / M.Sc / MBA Job Type: Full-Time Role Overview We are seeking an experienced and strategic Associate Director of Client Solutions to lead solution development and client engagement. The ideal candidate will bring a deep understanding of client needs, be adept at driving value, and excel in designing and delivering customized solutions. This role requires direct interaction with senior stakeholders, development of tailored business solutions, and seamless execution to achieve business objectives. Experience in the BFSI domain is preferred. Key Responsibilities Client Engagement & Relationship Management: Serve as the primary point of contact for key clients, ensuring effective communication and alignment of solutions with client business goals. Develop and maintain long-term relationships, identifying opportunities to enhance value and expand engagement. Lead client meetings, presentations, and negotiations, showcasing a deep understanding of client needs and challenges. Solutioning & Strategy Development: Lead the design, development, and implementation of client-specific solutions, ensuring alignment with business goals, industry standards, and best practices. Collaborate with internal teams to assess client requirements, identify gaps, and propose innovative solutions. Ensure the seamless integration of solutions with the client's existing infrastructure and business processes. Cross-Functional Collaboration: Partner with sales, delivery, product, and technical teams to ensure that client solutions are delivered with the highest quality and efficiency. Act as a liaison between clients and internal teams to resolve issues and drive continuous improvements. Performance Monitoring & Reporting: Track and analyze solution performance, client satisfaction, and overall business impact. Provide regular updates and reports to senior management on key client engagements and business performance. Develop and implement strategies to improve client retention and satisfaction. Leadership & Team Development: Mentor and guide team members, fostering a culture of excellence and accountability. Encourage knowledge-sharing and best practices across the team. Build and maintain a high-performance culture focused on client success, innovation, and continuous improvement. Required Skills & Experience 12-20 years of experience in client solutions, solution architecture, or business consulting. Strong experience with CRM platforms (e.g., Salesforce, Dynamics, SugarCRM) preferred. Proven track record in engaging senior stakeholders and driving business outcomes. Strong strategic thinking, problem-solving, and business acumen. Exceptional communication and presentation skills. Strong leadership skills, with a focus on team development and performance. Experience in solution delivery within IT services, consulting, or technology sectors. PMP certification or equivalent project management certification is a plus. Key Attributes Client-focused, with strong strategic thinking and an ability to drive results. Ability to manage complex client engagements and deliver on business outcomes. Exceptional leadership and team-building skills. High level of accountability and ownership in achieving business objectives. Ability to thrive in a fast-paced, dynamic environment. Qualification : BE / ME / M.Sc / MBA

Position: Technical Architect Designation: Assistant Manager Experience Required: 14 Years Location: Pune Role Overview: We are looking for an experienced Technical Architect to lead the architecture and design of embedded systems, specifically Electronic Control Units (ECUs). This role involves defining the overall hardware and software architecture, ensuring alignment with project goals, and managing cross-functional technical teams. Key Responsibilities: Serve as the technical leader for embedded system projects, primarily focused on ECU development. Define and govern end-to-end system architecture, covering both hardware and software components. Provide architectural guidance throughout the project lifecycle from concept to deployment. Collaborate closely with hardware, software, and validation & verification (V&V) teams to ensure cohesive integration. Manage and coordinate efforts across team leads from software, hardware, and V&V divisions. Review and approve technical documentation, design specifications, and system requirements. Ensure adherence to industry standards, scalability, and best practices in system architecture. Qualifications: B.E./B.Tech in Electronics, Electrical, or Computer Science Engineering. 14+ years of experience in embedded systems development with a strong background in system architecture. Proven experience in leading multidisciplinary technical teams. Solid understanding of both hardware and software aspects of embedded system design. CDAC certification in VLSI or a related domain is an added advantage. Qualification : B.E./B.Tech in Electronics, Electrical, or Computer Science Engineering

Digital Marketing Associate Location: Pune Industry: IT Services Job Type: Marketing Experience: 1 3 years About the Role Zkraft is seeking a proactive and strategic Digital Marketing Associate to drive organic growth and enhance the digital footprint of our clients locally and globally. In this role, you will plan, execute, and optimize paid advertising campaigns across major search engines and social media platforms. If you re passionate about digital marketing, data-driven decision-making, and delivering measurable results, this position is perfect for you. About Zkraft Zkraft is a leading digital marketing agency under Vertoz (NSEI: VERTOZ), offering comprehensive digital solutions including strategy, transformation, and media planning/buying. Our AI-powered platforms Ingenious Plex, Azurite, and Qualispace help us optimize campaigns across diverse sectors like E-commerce, BFSI, Healthcare, Real Estate, Government, Automotive, and Entertainment. We combine creativity, technology, and data to craft impactful marketing strategies that deliver real business growth. Key Responsibilities Collaborate with creative and content teams to develop engaging ad visuals and messaging aligned with marketing strategies. Plan, launch, and manage paid campaigns on Google Ads, Facebook, Instagram, and other platforms. Monitor campaign performance and optimize based on KPIs such as CTR, CPC, ROI, and conversions. Conduct A/B tests on creatives, targeting, and landing pages to maximize effectiveness. Perform keyword research to identify high-performing search terms. Write compelling ad copy tailored to specific audiences and platforms. Use analytics tools like Google Analytics and Facebook Ads Manager to track performance and generate insightful reports. Manage budgets effectively to maximize campaign ROI and ensure spend stays within limits. Stay updated on the latest trends and innovations in paid advertising and social media marketing. Qualifications Bachelor s degree in Marketing, Communications, or related field. 1 3 years of experience managing paid campaigns on search and social media platforms. Strong knowledge of PPC strategies, SEM, and audience targeting techniques. Proficient in Google Ads, Facebook Ads Manager, and Google Analytics. Analytical mindset with the ability to interpret data and recommend actionable insights. Creative thinker with excellent communication skills and attention to detail. Ability to manage multiple campaigns simultaneously under tight deadlines. Certifications in Google Ads or Facebook Blueprint are a plus but not mandatory. Qualification : Bachelors degree in Marketing, Communications, or related field

Associate Social Media Experience: 2 4 Years Location: Pune Role Overview: We are looking for a dynamic Social Media Associate with 2 4 years of experience in managing and creating high-performing content for brands or agencies. The ideal candidate is deeply plugged into social trends, has a knack for visual storytelling, and can independently ideate, produce, and manage engaging short-form content across platforms like LinkedIn, Instagram, YouTube, and emerging channels. Qualifications: Education: Graduate or Diploma in Marketing, Media, Communications, or related fields Experience: 2 4 years of hands-on experience managing social media for a brand or agency Proven ability to create viral content, especially Instagram Reels, YouTube Shorts, and other visual-first formats Experience collaborating with design/video teams and creators for content production Comfortable with fast-paced environments and available to support social channels as needed, including outside regular hours Key Responsibilities: Develop and execute a strategic content calendar focused on trending formats like Reels, Shorts, Stories, Carousels, etc. Lead end-to-end campaign development: ideation, scripting, basic shooting, posting, and promotion Collaborate with internal creative teams and external content creators to deliver high-quality social media assets Monitor content performance, derive insights, and optimize campaigns for engagement and reach Engage actively with the online community through comments, DMs, polls, and other interactive tools Stay current with the latest trends, meme culture, viral challenges, and the creator economy Benchmark content strategy and performance against top-performing brands and creators Drive employee-generated content by identifying and amplifying internal stories and talent Performance Metrics: Steady growth in followers and engagement across LinkedIn, Instagram, and YouTube At least one viral "Hero" campaign per quarter, measured by reach and engagement Consistent output of high-performing Reels/Shorts with strong completion rates Achieve #1 performance ranking in social media among India-based ESPs Recognition in digital or social media awards within 12 months of joining Key Skills & Attributes: Excellent communication, interpersonal, and coordination skills Strong visual storytelling and copywriting for social-first content Ability to shoot and edit basic video content independently using a mobile device Strong understanding of social media analytics and data-driven content optimization Highly organized, process-oriented, and able to work under pressure to meet tight deadlines Qualification : Graduate or Diploma in Marketing, Media, Communications, or related fields

Job Title: Associate Renewal Sales Representative Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we do business. We re an award-winning, culturally diverse, and inclusive organization where innovation, community, and balance matter. Our teams celebrate each other s success and support one another every step of the way. We believe that empowered employees deliver empowered results and we never stop evolving. We help our customers become Autonomous Digital Enterprises by freeing up time, space, and resources to focus on what matters most. The Opportunity BMC is looking for a motivated Associate Renewal Sales Representative to join our high-performing Renewals team. In this role, you will play a key part in supporting renewal operations through quote preparation, contract analysis, and collaboration with cross-functional teams. It s a role built for someone with strong analytical and Excel skills who s eager to learn, grow, and eventually move into a full Renewal Sales position. If you're passionate about data, automation, and creating a seamless customer experience this is your launchpad. Key Responsibilities Prepare timely, accurate renewal quotes for customer contracts 90 120 days before expiration. Review contracts to validate pricing, ensure compliance with commercial/legal terms, and identify key renewal insights. Leverage Excel (pivot tables, formulas, Power Query) and data visualization to build dashboards and track trends. Use AI tools and automation platforms to streamline workflows and support SOP development. Collaborate internally on pricing, customer value messaging, and contract positioning strategies. Maintain Salesforce.com (SFDC) records to ensure pipeline accuracy and data hygiene. Conduct revenue analysis to validate billing, revenue recognition, and account alignment. Submit accurate order documentation for processing and invoicing. Build strong relationships with internal teams across Sales, Legal, Finance, Rev Rec, Order Services, and Customer Success. Track and analyze non-renewals, including reasons for churn and recovery opportunities. Contribute to bi-weekly forecast reporting and offer actionable, data-driven recommendations. Develop a solid understanding of BMC s product and service offerings to support renewal conversations. Proactively support strategic account planning by using insights to help drive customer retention. What You Bring 2+ years of experience in Sales, Renewals, Customer Success, or a similar role (preferably in SaaS/software). Advanced skills in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, formulas, charts, Power Query). Experience in data analytics, trend analysis, and building reports or dashboards. Familiarity with AI tools or automation platforms to improve efficiency. Strong knowledge of contract structures, pricing models, and renewal processes. Experience with Salesforce.com, Zuora, or similar CRM/quote-to-cash systems (a plus). Excellent attention to detail, organization, and multitasking abilities. Effective communication skills, both written and verbal. Ability to work independently and as part of a cross-functional, global team. Willingness to support global time zones (EMEA, APJ, NA) when needed. Growth Path This role offers a clear career path into a Renewal Sales Representative position. High performers will: Take ownership of renewal quotas and customer accounts Lead customer negotiations and value-based conversations Receive mentorship from senior sales leaders Participate in enablement programs focused on strategic selling and commercial acumen A global team of 6,000+ talented professionals A culture that supports individuality, inclusion, and growth Opportunities to work with cutting-edge tools and enterprise customers A strong focus on career development and internal mobility That s okay at BMC, we value curiosity, growth, and diversity. If you re excited about this opportunity, we encourage you to apply. BMC is proud to be an equal opportunity employer.

Job Title: Associate Solution Engineer Location: Pune, Maharashtra, India Travel: Occasional business travel may be required About BMC At BMC, trust is more than a value it s how we operate. We re an award-winning, inclusive, and vibrant workplace where diverse perspectives fuel innovation and growth. We believe in balancing life and work, celebrating wins (big and small), and giving back to the communities we serve. Your voice matters here, and your individuality is celebrated. We help our customers become Autonomous Digital Enterprises by enabling them to scale, innovate, and lead in the digital era. The Opportunity Join BMC Helix s Digital Solution Engineering team as an Associate Solution Engineer a role designed for emerging tech professionals who want to build a career at the intersection of technology, customer impact, and business value. Whether you're a recent graduate or have 1 3 years of experience, this is your opportunity to dive deep into enterprise platforms, AI innovation, and next-gen service management. About BMC Helix BMC Helix is our cutting-edge, AI-powered platform for IT Service and Operations Management (ITSM, ITOM, AIOps). With a containerized, microservices-based architecture, it supports flexible deployment across cloud, hybrid, and on-prem environments. BMC Helix empowers enterprises to go from reactive support to predictive, autonomous operations using advanced capabilities like Agentic AI and cross-domain automation. What You ll Do Work with global solution engineering and sales teams to support customer engagements and design compelling, tailored solutions. Participate in discovery sessions to understand client requirements and business objectives. Deliver engaging, value-driven demos that highlight BMC Helix s strengths like intelligent automation, Agentic AI, and seamless integrations. Assist in designing proof-of-value solutions, configurations, and presentations. Translate complex technical concepts like microservices, APIs, and hybrid deployments into clear, customer-centric value propositions. Collaborate with internal teams (Product, Strategy, Sales) to ensure alignment with customer needs and market trends. Stay current on emerging trends in GenAI, LLMs, ITSM, ITOM, and enterprise digital transformation. What You Bring Bachelor s degree in Computer Science, Information Technology, Engineering, or a related field. 0 3 years of experience in a technical, consulting, or customer-facing role. Excellent communication and presentation skills; able to engage both technical and business stakeholders. Interest or hands-on exposure to Generative AI and Large Language Models (LLMs). Foundational knowledge of cloud platforms (AWS, Azure, GCP), microservices, containers (Docker, Kubernetes). Curiosity for technology and enterprise IT challenges; proactive and eager to learn. Exposure to platforms like BMC Helix, ServiceNow, Jira Service Management, or similar is a plus. Basic scripting or API understanding (Python, JavaScript, REST APIs). Familiarity with ITIL, DevOps, or service management concepts. Fluent in English; multilingual proficiency (e.g., Spanish, French, German, Italian) is a bonus. Work with industry-leading platforms and AI technologies Be part of a collaborative, global team shaping the future of digital operations Learn from experienced mentors and participate in enablement programs Thrive in a culture that values your authenticity, creativity, and growth No problem. If you're passionate about this opportunity and BMC s mission, we still encourage you to apply. We value potential just as much as experience. BMC is proud to be an equal opportunity employer. Qualification : Bachelors degree in Computer Science, Information Technology, Engineering, or a related field.

Lead Salesforce Architect Location: Pune Role Overview: We are seeking a highly experienced and strategic Salesforce Architect to lead the design and delivery of enterprise-level Salesforce solutions. In this role, you will work across multiple Salesforce clouds and integration platforms to architect scalable, secure, and high-performing solutions that align with our business goals. Key Responsibilities: Architect and oversee the implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Health Cloud. Leverage Salesforce out-of-the-box capabilities to minimize custom development and optimize performance. Lead technical solutioning using Apex, Lightning Web Components (LWC), and declarative tools. Design and manage integrations between Salesforce and external systems using MuleSoft, REST/SOAP APIs, and middleware technologies. Define and implement CI/CD pipelines using tools such as Git, Jenkins, Azure DevOps, Copado, or Gearset. Translate complex business requirements into scalable, maintainable technical solutions. Conduct comprehensive code and architecture reviews to ensure alignment with industry best practices, performance, and security standards. Collaborate with business stakeholders and cross-functional teams to drive platform strategy, roadmap development, and delivery execution. Required Qualifications: 8+ years of hands-on experience with the Salesforce platform, including 3+ years in a Salesforce Architect role. Deep expertise in Sales Cloud, Service Cloud, and Experience Cloud; experience with Health Cloud is preferred. Strong development skills with Apex, Lightning Web Components (LWC), and a deep understanding of the Salesforce metadata model. Comprehensive knowledge of Salesforce configuration, security models, sharing rules, automation tools, and platform limitations. Proven experience with MuleSoft and API-led integration architecture. Solid understanding of DevOps, CI/CD, and sandbox management within Salesforce ecosystems. Ability to lead architectural discussions and translate strategic business objectives into actionable technical designs.

Tableau Architect Location: Pune Role Overview: We are looking for an experienced Tableau Architect to lead the design, development, and optimization of scalable data visualization solutions. The ideal candidate will bring deep expertise in Tableau, strong data architecture skills, and a passion for mentoring and guiding teams. You will play a pivotal role in delivering impactful analytics and ensuring best practices are followed across the organization. Key Responsibilities: Lead and mentor junior Tableau developers and analysts in Pune, fostering skill development and enforcing adherence to data visualization best practices. Architect, design, and implement scalable, high-performing Tableau dashboards and data models to support business analytics needs. Optimize Tableau environments to ensure efficient performance with large datasets and complex visualizations. Guide and support data integration efforts from diverse data sources into Tableau, ensuring data consistency and reliability. Conduct training sessions, hands-on workshops, and provide one-on-one mentorship to upskill team members. Collaborate with cross-functional teams including data engineers, business analysts, and IT to align on data and reporting requirements. Troubleshoot and resolve technical issues related to Tableau workbooks, data connections, and server performance. Create and maintain clear, user-friendly documentation for internal and external stakeholders, including architecture diagrams, user guides, and training materials. Technical Skills: Advanced proficiency in Tableau Desktop, Tableau Prep, and Tableau Server. Strong background in data modeling, ETL processes, and data architecture. Expertise in SQL and experience working with relational databases (e.g., SQL Server, Oracle). Hands-on experience in data integration from multiple sources and ensuring data quality. Proven ability to optimize dashboard performance for speed and responsiveness with large-scale datasets. Familiarity with cloud platforms such as AWS or Azure for data storage and analytics. Soft Skills & Additional Requirements: Experience in training and mentoring junior analysts, with a focus on building local talent in Pune. Excellent communication skills, especially when working with distributed and cross-functional teams. Strong problem-solving abilities to diagnose data and performance issues effectively. Commitment to producing high-quality documentation and reusable templates.

Position: Provider Data Operations Senior Associate Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients, but often it doesn t. Zocdoc empowers patients by offering the leading healthcare marketplace to easily find and book care across specialties and insurance plans nationwide. Our goal is to make healthcare consumer-friendly, driving quality up and prices down. Your Impact: As a Senior Provider Data Operations Associate, you will be the guardian of Zocdoc s data ecosystem managing, structuring, and analyzing large volumes of data to ensure accuracy and integrity. You'll transform raw data into strategic insights that drive decision-making and continuous improvement. By leveraging AI tools, JavaScript, and SQL, you ll optimize workflows and scale operational processes across product and operations teams. Day-to-Day Responsibilities: Use AI prompts to improve workflow efficiency. Develop and maintain automation scripts using Google Apps Script and JavaScript. Troubleshoot and optimize scripts to enhance functionality and scalability. Extract, manipulate, audit, and analyze data using SQL. Generate actionable insights from various dashboards. Support product decisions with data-backed research and cross-functional collaboration. What Makes You Successful: Bachelor s degree with good academic standing (minimum 60% in 10th/12th/graduation). 3-4+ years of relevant work experience. Proven experience using AI tools for automation. Advanced skills in Microsoft Excel and Google Sheets, including Google Apps Script. Working knowledge of JavaScript and comfort with web-based tools. Understanding of Python and expertise in SQL is a plus. Strong communication skills to translate technical and non-technical information. Ability to manage multiple tasks in a fast-paced environment with a strong sense of accountability. Experience in US healthcare or healthcare technology is a bonus. Benefits: Work with a smart, supportive, and collaborative team. Competitive salary and medical insurance. Perks such as catered lunches, Ping Pong, daycare facilities, and wellness programs. Cellphone and Wi-Fi reimbursements. Competitive parental leave and sabbatical after 5 years. Annual sponsored health check-ups. Certified Great Place to Work (2024-2025). About Zocdoc: Zocdoc is the leading digital health marketplace in the US, connecting millions of patients with nearby, in-network healthcare providers. Founded in 2007, Zocdoc s mission is to empower patients with choice and transparency. We value diversity, collaboration, and innovation, striving to build a better healthcare experience for all. Qualification : Bachelors degree with good academic standing (minimum 60% in 10th/12th/graduation).

Solution Architect Location: Pune Experience: 10+ Years Job Type: Full-Time Profile Summary A highly skilled and experienced Solution Architect with over a decade in the IT service industry, specializing in designing and delivering comprehensive technical solutions across diverse domains. Expert in leading complex projects and aligning technology with business goals, leveraging cutting-edge technologies such as AI, cloud computing, and software development. Proven success in collaborating with cross-functional teams to architect scalable, secure, and efficient solutions for clients across healthcare, finance, real estate, and e-commerce sectors. Key Expertise Solution Design & Architecture: Architecting end-to-end scalable, high-performance, and secure solutions aligned with business objectives. Software Development: Expertise in full-stack development with React (frontend) and Python Django (backend), delivering enterprise-grade applications. AI Integration: Implementing AI-driven solutions including Generative AI, machine learning, and predictive analytics to automate processes and enhance decision-making. Cloud Architecture: Designing and deploying cloud solutions on AWS, Azure, and Google Cloud, with deep experience in migration, infrastructure design, and DevOps. Data Management & Analytics: Leveraging data management platforms and real-time analytics for business intelligence and audience targeting. Security & Compliance: Ensuring data security and regulatory compliance (HIPAA, GDPR) in solution designs. Experience Highlights AI and Generative AI Solutions Led design and implementation of AI-powered models for content generation, predictive analytics, and real-time decision-making in healthcare and finance. Integrated AI functionalities into business applications to improve operational efficiency and user experience. Cloud Solutions Design Architected cloud infrastructures optimizing cost, security, and performance across AWS, Azure, and Google Cloud. Directed cloud migrations and implemented cloud-native services including serverless computing, container orchestration (Docker, Kubernetes), and CI/CD pipelines. Full-Stack Software Development Led teams building scalable web applications using React and Python Django. Designed microservices and REST APIs ensuring seamless integration and optimized security. Data Management & Analytics Delivered data management platforms for audience segmentation in AdTech and e-commerce. Developed real-time bidding and programmatic advertising systems integrating advanced analytics. Telemedicine & Healthcare Solutions Designed secure, compliant telemedicine platforms integrating EHR systems, ensuring HIPAA and GDPR adherence. Developed patient data management systems focusing on security and regulatory compliance. Technical Skills Languages: JavaScript, Python, HTML/CSS, SQL, TypeScript Frameworks: React, Node.js, Django, Flask AI/ML: TensorFlow, PyTorch, GPT models, Generative AI, Predictive Analytics Cloud Platforms: AWS, Azure, Google Cloud, Docker, Kubernetes Data Management: PostgreSQL, MySQL, MongoDB, Data Lakes, DMPs Security: SSL, Firewalls, IAM, Data Encryption, HIPAA, GDPR compliance DevOps: Jenkins, Git, Docker, Kubernetes, CI/CD Pipelines Soft Skills Strong leadership and collaboration with cross-functional teams. Strategic thinker balancing innovation with business objectives. Excellent client engagement and communication. Problem-solving under tight deadlines with innovative solutions. Certifications AWS Certified Solutions Architect Certified Kubernetes Administrator (CKA) Certified in Generative AI Applications Microsoft Certified: Azure Solutions Architect Expert

Job Title: Associate Renewal Specialist Company: Druva Location: Pune, Maharashtra, India About Druva: Druva enables cyber, data, and operational resilience for organizations with the Data Resiliency Cloud the industry s first and only at-scale SaaS solution. Druva simplifies data protection, governance, and visibility, eliminating complex infrastructure costs while delivering data resilience across multiple geographies and clouds. Trusted by thousands of enterprises, including 60 of the Fortune 500, Druva accelerates organizations journey to the cloud. Role Overview: The Associate Renewal Specialist will support the Renewals team by preparing quotes, assisting Field Account Executives, and ensuring accurate and timely renewal documentation. This role acts as a liaison between Renewals, Sales, Sales Operations, and Deal Desk teams to streamline renewal processes and accelerate deal closures. Key Responsibilities: Prepare renewal quotes and assist Renewal Specialists in the sales process. Support Field Account Executives by documenting renewal opportunities and preparing necessary paperwork. Cross-check completed deals for accuracy in SalesForce to improve renewal velocity. Facilitate communication and coordination among Renewal Specialists, Sales, Sales Operations, and Deal Desk. Maintain accurate records of renewal requests, quotes, approvals, contracts, and other relevant documents. Proactively contact Renewal Specialists ahead of future renewals to begin paperwork and prepare renewal activities. Monitor renewal quote uploads to the automation platform and track progress to identify delays or exceptions. Ensure renewal paperwork and contracts are completed accurately and timely, adhering to company policies. Qualifications: 6 months to 2 years of relevant experience in Sales, Sales Operations, Sales Development, or Renewals preferred. Bachelor s degree required; MBA is a plus. Knowledge of sales or technology industries is advantageous. Understanding of subscription and SaaS business models is a strong plus. Excellent written and verbal communication skills. Proficient with Microsoft Office or Google Workspace. Familiarity with Salesforce or similar CRM tools preferred. Willingness to work split shifts overlapping India and USA time zones. Note: This role is based in Pune and requires night shift availability. Qualification : Bachelors degree required; MBA is a plus.

Job Title: Data Architect Cloud, Big Data & Scalable Data Engineering Location: Pune, India Experience Level: 7+ Years Job Type: Full-Time | On-site / Hybrid (Specify your policy) Job Summary We are seeking a visionary Data Architect based in Pune to lead our data engineering practice within product engineering services. This strategic role involves shaping the organization's data architecture, defining best practices for data lakes and data warehouses, and guiding architectural decisions across data engineering initiatives. If you're passionate about building cloud-based, future-ready data platforms using tools like Databricks, Snowflake, AWS, Azure, and Google BigQuery, this is your opportunity to make a significant impact. Key Responsibilities Design and implement enterprise-wide data architecture strategies, including data modeling, data governance, and integration frameworks. Lead the development of scalable data lakes, data warehouses, and data marts, especially using Databricks and medallion architecture. Build and optimize robust ETL/ELT data pipelines and real-time streaming solutions. Collaborate with security teams to implement strong data security and compliance practices, including GDPR and CCPA regulations. Standardize data governance policies and drive data quality across platforms and business units. Work closely with data engineers to implement high-performance cloud-native storage solutions using Azure ADLS Gen2, AWS S3, etc. Evaluate and introduce innovative data platforms, tools, and frameworks to enhance engineering capabilities. Provide technical leadership and mentorship to engineering teams across all data initiatives. Translate business data needs into technical architectures and create detailed documentation (e.g., ERDs, data flow diagrams, integration maps). Required Qualifications Bachelor s or Master s degree in Computer Science, Information Systems, or a related field. 7+ years of experience in data architecture, data engineering, or enterprise data solutions. Strong command of data modeling techniques (e.g., dimensional, data vault). Experience with relational databases (e.g., Oracle, SQL Server, PostgreSQL) and NoSQL databases (e.g., MongoDB, Cassandra). Hands-on expertise with Databricks, Snowflake, Amazon Redshift, or Google BigQuery. Knowledge of cloud platforms such as AWS, Azure, or GCP and their data ecosystems. Proficiency in SQL and at least one programming language (Python, Java, Scala). Familiarity with ETL/ELT tools, data pipeline orchestration (e.g., Airflow), and real-time streaming (e.g., Kafka, Flink). Solid understanding of data security, compliance, and data governance frameworks. Experience with Power BI, Tableau, or similar tools from an architectural standpoint. Preferred Qualifications Exposure to machine learning architectures and MLOps pipelines. Understanding of graph databases (e.g., Neo4j) and semantic data layers. Familiarity with data mesh, data fabric, and modern data management paradigms. Hands-on experience with real-time data streaming frameworks like Apache Flink, Kafka, or Spark Streaming. Be a key architect in shaping enterprise-wide data strategies and infrastructure. Collaborate with top-tier engineers and data scientists in India s growing tech hub. Access the latest cloud, AI, and big data tools and work on high-impact, global projects. Thrive in a culture that encourages innovation, ownership, and continuous learning. Qualification : Bachelors or Masters degree in Computer Science, Information Systems, or a related field.

Job Description: Power Platform Developer (Supply Chain Focus) The successful candidate will join the Supply Chain team to create, configure, design, and maintain applications to support business functions in the procurement of goods, products, and services utilizing MS PowerApp, Power Automate, Dataverse, Power BI and Power Virtual Agents and integrating with various data sources, including SharePoint, Excel, SAP, Azure Data Lake, etc. Business experience in Supply Chain and Procurement is a plus. Microsoft Power Platform Expertise Demonstrate extensive experience in MS PowerApps, MS Power Automate, Power BI, and Power Virtual Agents. Integration and Data Source Management Implement solutions with multiple data sources, including SharePoint Online Lists, Teams, Dataverse, Excel, and external systems (SAP, ServiceNow). Hands-on experience designing databases with Dataverse and extensive experience with SQL. Experience with API and service integrations. Develop custom connectors for Microsoft Power Platform to enhance functionality. Solution Design, Deployment and Support Collect requirements, design, implement and deploy solutions on MS Power Platform. Produce architectural diagrams and design documents. Provide application support. Communication and Collaboration Excellent communication skills in English. Collaborate effectively with stakeholders, senior-level personnel and team members to ensure project success. Assist in providing training and producing documentation. Azure DevOps (ADO) and Agile Methodology Experienced with Agile methodology and Azure DevOps (ADO). Good organization skills to balance and prioritize work to accomplish assigned tasks and projects. Team Management and Mentoring Efficiently manage backlog and workload for self and team members. Act as a senior developer and architect, providing mentorship to other team members. Results-Oriented and Independent Work Demonstrate a results-oriented approach, delivering high-quality solutions. Work with minor supervision, taking ownership of projects and tasks. Technical Experience PowerPlatform, Power Automate Flow, Power App, Dataverse, PowerPlatform Pipeline, Power BI, APIs, PowerShell, SharePoint, SharePoint 2013 Workflow, InfoPath, UX/UI, JavaScript, AEM, HTML, CSS, SQL, Excel, Azure Datalake. Qualifications 8+ years of relevant work experience. Bachelor's degree or equivalent combination of education and experience. Excellent communication skills in English. Proficiency in developing apps in MS Power Platforms. Very good analytical and problem-solving skills. Extensive experience creating system designs, architecture diagrams and training documentation. You must have the ability to be a self-motivated individual to learn new technology and solutions. Ability to work independently and as part of a team. Experience with Agile methodology and Azure DevOps (ADO) Experience managing the prioritization of workload for a team. Experience working with procurement practices. Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable. Good personal computer and business solutions software skills. Qualification : Bachelor's degree or equivalent combination of education and experience.

Job Overview Senior Engineer - Data Analytics in the Manufacturing domain with 3-7 years of experience. Lead data analytics projects focusing on aerospace reliability and warranty analysis. Develop solutions using Python and Power BI, creating insightful dashboards. Analyze warranty and aftermarket data for valuable insights. Collaborate across teams to address challenges. Streamline data processes using VBA and MS Excel. Drive reliability analysis initiatives for product performance. Communicate findings effectively and mentor junior team members. Demonstrate strong project management and leadership skills. Preferred: Experience in After-market data analysis, strong communication skills, proficiency in VB.Net. Education: Bachelor of Technology or Bachelor of Engineering in Computer Science coupled with an MBA in Business Analytics or Data Science. Preferred certifications: Microsoft Certified: Data Analyst Associate and Certified Reliability Engineer (CRE). Roles & Responsibilities Lead and oversee data analytics projects with a focus on reliability and warranty analysis in the aerospace industry. Utilize Python and Power BI to develop advanced data analytics solutions and create insightful Power BI dashboards for stakeholders. Conduct in-depth analysis of warranty data and aftermarket performance to provide valuable insights and recommendations. Collaborate with cross-functional teams to understand and address the unique challenges of the aerospace aftermarket business. Apply expertise in VBA and MS Excel to streamline data processes and enhance data visualization. Drive reliability analysis initiatives to ensure product performance and customer satisfaction. Communicate findings effectively through reports and presentations. Mentor junior team members and contribute to their professional development. Demonstrate strong leadership skills in project management and team coordination. Maintain a high level of professionalism and uphold ethical standards in data analysis and reporting. Our ideal candidate Extensive experience in Python, Power BI, Warranty Analysis, Aerospace V&V (Verification and Validation) processes, and Reliability Analysis 3-7 years of experience with advanced proficiency in Python for developing data analysis scripts and automation tools Expertise in Power BI for creating interactive visualizations and dashboards In-depth knowledge of Warranty Analysis and Reliability Analysis methodologies Ability to apply VBA and MS Excel for data manipulation and analysis Education: Bachelor of Technology (B.Tech) or Bachelor of Engineering (B.E) in Computer Science or Information Technology, coupled with a Master of Business Administration (MBA) in Business Analytics or Data Science Certification: Microsoft Certified: Data Analyst Associate and Certified Reliability Engineer (CRE) preferred Company overview Altimetrik delivers outcomes for our clients by rapidly enabling digital business & culture and infuse speed and agility into enterprise technology and connected solutions. We are practitioners of end-to-end business and technology transformation. We tap into an organization s technology, people, and assets to fuel fast, meaningful results for global enterprise customers across financial services, payments, retail, automotive, healthcare, manufacturing, and other industries. Founded in 2012 and with offices across the globe, Altimetrik makes industries, leaders and Fortune 500 companies more agile, empowered and successful.Altimetrik helps get companies get unstuck . We re a technology company that lives organizations a process and context to solve problems in unconventional ways. We re a catalyst for organization s talent and technology, helping teams push boundaries and challenge traditional approaches. We make delivery more bold, efficient, collaborative and even more enjoyable. Qualification : Bachelor of Technology (B.Tech) or Bachelor of Engineering (B.E) in Computer Science or Information Technology, coupled with a Master of Business Administration (MBA) in Business Analytics or Data Science

About Apexon Apexon is a digital-first technology services firm focused on accelerating business transformation and delivering human-centric digital experiences. We empower businesses to outperform their competition by meeting customers at any stage in the digital lifecycle. Apexon brings together expertise in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep domain knowledge in BFSI, healthcare, and life sciences. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global footprint with 15 offices and 10 delivery centers across four continents. Position: Senior Java Developer Location: Pune, India Experience: Minimum 8 years of Java development experience Total Positions: 1 Job Description We are looking for a Senior Java Developer to join our dynamic team. The ideal candidate will have a deep understanding of Core Java, Spring Core, and React, along with experience in DevOps tools such as Docker, Kubernetes, and Git Actions. You will be responsible for designing and developing robust, scalable applications, providing technical leadership, and ensuring seamless integration and deployment. Key Responsibilities Develop and Maintain: Write clean, high-quality, high-performance, and maintainable code. Support test and deployment processes to ensure smooth delivery. Architectural Design: Design and develop robust, scalable applications using Java and Spring Core. Technical Leadership: Provide guidance and mentorship to junior developers. Collaborate with cross-functional teams to ensure optimal software solutions. Full Stack Development: Utilize your expertise in Java and React to develop both backend and frontend solutions. DevOps Integration: Utilize tools like Docker, Kubernetes, and Git Actions for continuous integration, deployment, and automation. Collaboration: Work with business units and stakeholders to gather requirements and ensure the delivery of reliable software solutions. Troubleshooting: Identify and resolve technical issues, and participate in an on-call rotation as needed. Documentation: Maintain documentation and ensure best practices are followed. Required Skills & Experience Core Java: Minimum of 8 years of hands-on experience in Java development. Spring Core: Proficiency in using the Spring framework to create enterprise-level applications. React: Solid understanding of React and its core principles. DevOps Tools: Experience with Docker, Kubernetes, and Git Actions. Software Architecture: Strong knowledge of software architecture and design patterns. Problem-Solving: Excellent problem-solving skills and the ability to work with minimal supervision. Communication: Strong written and verbal communication skills. Desirable Skills Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud. Microservices: Familiarity with microservices architecture. Agile Methodologies: Understanding of Agile practices and experience working in Agile teams. Database Management: Experience with relational and non-relational databases. Our Commitment to Diversity & Inclusion Apexon is proud to be recognized as a Great Place to Work, certified in the USA, India, and the UK. We are committed to creating an inclusive and diverse workplace. We ensure equal opportunity employment for all qualified individuals and strictly prohibit any form of discrimination or harassment. At Apexon, we believe in promoting a #HumanFirstDigital culture. Perks and Benefits As an Apexon Associate, you'll enjoy: Comprehensive health benefits: Group Health Insurance (covering a family of 4), Term Insurance, and Accident Insurance. Paid Holidays & Leaves: Paid Parental Leave and earned leaves. Career Development: Learning opportunities and career advancement. Employee Wellness: Well-being programs to support you and your loved ones.

About HSBC If you re looking for a career that helps you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist. Role: Lead Consultant Specialist Key Responsibilities: Incident Management: Ensure the 24/7 availability of critical enterprise applications. Work with Digital, Non-Digital teams, and third parties to identify, classify, and prioritize production incidents. Root Cause Analysis: Collaborate with technical teams to ensure that the root cause of incidents is found as a priority. Ensure actions are documented, assigned, and tracked to meet Service Level Agreements (SLAs). Documentation & Reviews: Document incident and problem management reviews, ensuring all interested parties are invited to incident retrospectives. Oversee the daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked. Complex Problem Management: Oversee complex problem cases and associated actions, ensuring teams are progressing and collaborating at all times. Ensure problem resolutions are implemented through the appropriate change management policy. Trend Analysis & Action: Identify trends and patterns of incidents and trigger reviews with technical teams. Validate that problems have been documented correctly and contain accurate information. Conduct quality checks on outage records to ensure accurate impact recording. Process Improvement: Ensure the problem management process incorporates new errors into the Known Error Knowledge Base (KB). Produce regular and ad-hoc problem and incident management reports within agreed timescales. Collaboration & Promotion: Coordinate and promote the effective functioning of problem management activities across Digital Support teams and other connected teams. Incident Ticket Management: Ensure incident and problem tickets are up-to-date, working across Digital teams for efficient ticket management. Technology Modernization: Drive technology modernization initiatives and conduct Release Readiness and Milestone Reviews. Requirements: To be successful in this role, you should meet the following requirements: Experience: A decade of experience as an IT Incident Manager or IT Service Manager with excellent problem-solving skills and the ability to collaborate with technical teams. ITIL Knowledge: Advantageous knowledge of ITIL, with ITIL certification being preferred. Experience in Agile & DevOps: Experience of working in Agile environments and familiarity with DevOps practices. Service Desk Tools: Proficiency with service desk tools such as Jira Service Desk, Global Service Desk, and ServiceNow. ITSM Processes: Strong understanding of ITSM processes and participation in CAB meetings to discuss release scope and/or roadblocks. Communication Skills: Excellent written and verbal communication skills. Monitoring & Tooling: Familiarity with tooling for application monitoring using AppDynamics and logging setup using Splunk. Incident & Problem Management Approaches: Proficient in incident and problem management approaches (e.g., Pareto analysis, Ishikawa diagrams, brainstorming). Microservices Architecture: Experience with applications using microservice architecture will be an added advantage. On-Call Availability: Willingness to be on-call to provide impact information for the services. If you're ready to take your career to the next level with HSBC, we encourage you to apply.