Associate Lead Jobs in Bengaluru

Associate Principal Graphic Designer Location: Bangalore About Tekion Tekion is transforming the automotive industry with the first cloud-native automotive platform, connecting OEMs, dealerships, technology partners, and consumers. Through our Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC), we deliver seamless digital experiences powered by big data, AI, and machine learning. Tekion employs ~3,000 people across North America, Asia, and Europe, driving innovation in a fast-moving industry. Role Overview We are seeking an Associate Principal Graphic Designer who can combine strategic thinking with exceptional design execution. You will own the visual identity across digital platforms, collaborate with marketing, communications, and leadership teams, and mentor a small design team. This is a leadership role for someone passionate about building and scaling a high-performing design practice in a fast-paced tech company. Key Responsibilities Brand Vision & Consistency Maintain and evolve the brand s visual standards. Build and manage design systems, guidelines, components, and patterns for consistency across all channels. End-to-End Creative Leadership Lead projects across web, mobile, and marketing campaigns, from concept to final launch. Collaborate with marketing, communications, product, and leadership to create designs that drive business impact. Ideation & Storytelling Research and translate concepts into actionable designs. Present and defend design decisions to designers, marketers, and executives. Team Leadership & Growth Mentor and coach a small design team to improve skills, maintain quality, and develop accountability. Review all design work before release to ensure consistency and quality standards. Systems & Workflow Innovation Build efficient workflows and scalable design systems to increase team output without compromising quality. Strategic Design Advocacy Represent design in cross-functional and executive meetings. Connect design decisions to business goals such as brand perception, adoption, and revenue. Requirements 5+ years of hands-on experience in visual and brand design in tech or SaaS. Proven experience leading or managing designers and owning project outcomes. Expertise in Figma and Adobe Creative Suite; familiarity with motion, prototyping, and collaboration tools is a plus. Strong portfolio demonstrating strategic thinking, storytelling, and high design craft. Ability to build and scale brand identities, logos, and web experiences across enterprise audiences. Excellent communication and executive presence to align teams around shared vision. Track record of end-to-end project execution, from brief to delivery. Passion for staying ahead of design, product, and culture trends. High accountability, ownership, and commitment to quality standards. Perks & Benefits Competitive compensation & stock options Medical insurance coverage Opportunity to work with some of the brightest minds in Silicon Valley Lead and grow a high-performing creative team in a fast-moving tech environment

Associate Principal TA Program Manager Location: Bangalore About Tekion Tekion is transforming the automotive industry with the first cloud-native automotive platform, connecting OEMs, dealerships, technology partners, and consumers. Through ARC, AEC, and APC, we deliver seamless, AI-driven digital experiences for the automotive ecosystem. Tekion employs ~3,000 people across North America, Asia, and Europe and is committed to innovation, inclusion, and a high-performance culture. Role Overview As Associate Principal TA Program Manager, you will architect, execute, and evolve global talent acquisition programs that set Tekion apart as an employer of choice. You will design transformative candidate experiences, manage referral and diversity initiatives, lead campus hiring strategies, and leverage AI and automation to streamline TA operations. This is a high-impact, globally visible role where your work directly shapes Tekion s talent brand and hiring excellence. Key Responsibilities Candidate & Employee Experience Deliver a seamless, engaging experience for all candidates and employee referrals. Gather feedback to continuously improve the hiring journey. Maintain accurate candidate data through system-level validations. AI-Driven Talent Acquisition Lead adoption of AI-powered tools and automation to improve speed, personalization, and efficiency. Pilot and scale data-driven hiring solutions in collaboration with tech teams. Process Improvement & Issue Management Identify gaps in TA workflows and ensure smooth, efficient operations. Manage escalations, prioritize issues, and resolve TA-related challenges. Communication & Standardization Design and implement standardized communication templates for scheduling, offers, and feedback. Maintain TA guides, interview kits, and resources for consistency across regions. Strategic Programs & Initiatives Lead global TA programs including referral contests, ambassador programs, and training initiatives. Develop and execute diversity networking, leadership events, and inclusive hiring campaigns. Drive Talent Branding campaigns to strengthen Tekion s employer reputation. Campus Hiring & Early Talent Programs Build immersive, relationship-driven university recruiting programs. Collaborate with campus leads to attract top early-career talent. Execute high-impact 6-month internship programs for early leadership development. Playbook & Process Optimization Govern and continuously improve the TA Playbook with templates, guides, and workflows. Implement automation and bots to maximize efficiency and scalability. Recruiter Enablement & Training Design and deliver structured recruiter training on interviews, negotiation, and candidate engagement. Lead TA certification initiatives and maintain a continuous learning calendar. Reporting, Insights & Continuous Improvement Automate dashboards, scorecards, and KPI reports to provide real-time insights. Track Candidate NPS and use insights to enhance experience across the TA lifecycle. Qualifications Master s degree with 8+ years of measurable impact in TA program leadership in tech-driven organizations, or Bachelor s degree with 12+ years experience. Proven experience architecting and scaling global campus, referral, boomerang, and diversity TA programs. Strong expertise in process improvement, TA workflow optimization, and issue management. Hands-on experience with AI, automation, and modern ATS/HRIS tools (Greenhouse preferred). Track record in communication standardization, playbook creation, and recruiter enablement. Skilled in leveraging data and NPS insights to improve TA outcomes. Excellent stakeholder management, project leadership, and communication skills. Strong drive to innovate, lead change, and create remarkable candidate experiences. Competitive rewards & equity aligned with Radford standards A culture of empowerment, learning, and inclusivity High visibility and impact for your work on a global stage

General Manager Healthcare RCM Operations Job Category: Management Location: Bangalore Job Overview We are seeking an experienced General Manager Healthcare RCM Operations to lead end-to-end Revenue Cycle Management (RCM) operations across multiple clients. This leadership role is responsible for strategic planning, operational excellence, client management, team leadership, compliance, and financial performance, ensuring efficiency, accuracy, and client satisfaction in all RCM functions. Key Responsibilities Strategic Leadership Drive strategy, planning, and execution across all RCM functions including patient access, billing, coding, charge capture, claims processing, payment posting, AR follow-up, and denial management. Develop and implement initiatives to improve collections, reduce denials, and optimize cash flow. Align operational strategies with client expectations, regulatory compliance, and industry best practices. Operational Excellence Oversee large-scale RCM operations across multiple clients/accounts. Monitor key performance indicators (AR days, clean claim rate, denial rate, net collection rate, etc.) and drive continuous improvement. Implement process automation and digital transformation initiatives to enhance operational efficiency. Client & Stakeholder Management Serve as the primary point of contact for client leadership. Build strong client partnerships, ensuring SLAs, TATs, and quality standards are consistently met or exceeded. Manage escalations and drive resolutions with a client-focused approach. Team Leadership Lead, mentor, and inspire a large team of managers, SMEs, and associates across functions. Hire, train, and develop leadership talent to ensure a strong succession pipeline. Promote employee engagement, retention, and a performance-driven culture. Compliance & Quality Ensure strict adherence to HIPAA, CMS guidelines, and client-specific compliance requirements. Establish and maintain robust internal controls and audit processes. Collaborate with Quality and Training teams to maintain high accuracy and performance standards. Financial Management Own the P&L for assigned accounts and operations. Drive cost optimization initiatives without compromising service quality. Provide accurate financial forecasts, budgets, and performance reports to leadership. Key Skills & Competencies Deep expertise in US healthcare RCM (front-end to back-end). Strong knowledge of payer rules, coding guidelines, and HIPAA compliance. Proven experience in managing large-scale operations (250+ FTEs). Client-facing leadership with the ability to build CXO-level relationships. Data-driven decision-making with strong analytical and problem-solving skills. Experience driving digital transformation and automation (RPA, AI in RCM). Excellent communication, negotiation, and stakeholder management capabilities. Success Metrics Improvement in collections and AR performance. Reduction in denials and operational errors. Achievement of SLA and client satisfaction targets. Strong employee retention and a robust leadership pipeline. Profitability and cost optimization in line with business objectives.

Associate Project Manager Experience: 1 4 years Location: Bangalore Employment Type: Full-Time About Kapture CX Kapture CX is a leading AI-powered SaaS platform that helps enterprises automate and enhance customer experience. Headquartered in Bangalore, we operate globally across India, USA, UAE, Singapore, Philippines, and Indonesia. Role Overview We are seeking an Associate Project Manager to oversee the end-to-end delivery of CRM and ticketing platform implementations. You will manage projects from initiation to completion, ensuring timely delivery, budget adherence, and alignment with business objectives. Key Responsibilities Project Lifecycle: Manage end-to-end CRM implementation projects for multiple clients, ensuring business requirements are translated into technology solutions. Documentation: Develop and maintain critical project assets including BRD, SOW, project plans, and resource plans. Risk Management: Monitor progress, identify risks, and implement mitigation strategies while reviewing deliverables for quality and consistency. Stakeholder Management: Communicate status updates and production issues to stakeholders; interact with clients to manage expectations. Cross-functional Coordination: Lead resource management and collaborate with both technical and non-technical teams for seamless execution. Requirements Experience: 1 5 years managing software implementation projects (CRM, ERP, or ServiceDesk preferred). Education: B.E./B.Tech. in Computer Science or a related engineering field is preferred. Technical Skills: Proficiency with Jira and a basic understanding of APIs and technology integrations. Certifications: PMP, CSM, or PRINCE2 certifications are a significant advantage. Soft Skills: Exceptional planning, estimating, and relationship-building skills with a strong techno-functional mindset. Qualification : B.E./B.Tech. in Computer Science or a related engineering field is preferred

Lead/Associate Manager Case Processing 1 Location: Bengaluru Employment Type: Full-Time About the Role We are seeking a dynamic and experienced Lead/Associate Manager Case Processing to join our Pharmacovigilance team in Bengaluru. This role requires deep domain knowledge, leadership capability, and hands-on experience in handling Individual Case Safety Reports (ICSRs) across various sources. The ideal candidate will be responsible for managing day-to-day operations, ensuring compliance with global regulatory requirements, and mentoring a team of case processors. Key Responsibilities Operational Oversight Oversee and ensure the timely processing of ICSRs in accordance with SLA/KPI metrics. Allocate tasks effectively across the team to meet project deliverables and workload requirements. Proactively monitor team performance and work closely with team members to resolve operational or domain-related challenges. Risk & Issue Management Identify, escalate, and mitigate risks related to deliverables, compliance, or resourcing. Serve as a point of contact for internal stakeholders and clients regarding operational queries or escalations. Team Leadership & Performance Management Conduct regular performance evaluations, provide constructive feedback, and support career development of team members. Guide and mentor the team and Subject Matter Experts (SMEs) in ICSR processes, compliance standards, and MedDRA coding. Support functional capability development within the team and leadership pipeline. Training & Quality Assurance Conduct process and project-specific training as needed to ensure team competence and readiness. Ensure adherence to quality standards by contributing to quality system documentation, SOPs, and procedural updates. Provide feedback and suggestions to strengthen client/internal workflows and ensure continuous improvement. Process Improvement & Strategic Contribution Suggest and implement process enhancements to improve efficiency, accuracy, and compliance. Contribute to the development of scalable and sustainable pharmacovigilance processes. Collaborate cross-functionally to support strategic goals and business growth initiatives. Required Experience & Knowledge In-depth understanding of ICH-GCP, GVP modules, 21 CFR, and relevant global regulatory requirements. Proven expertise in managing high-volume ICSR workloads, including serious, non-serious, and potentially serious reports. Experience processing ICSRs from diverse sources: spontaneous, literature, solicited, regulatory authorities, and clinical trials. Exposure to therapeutic areas such as rare diseases and oncology is highly desirable. Experience in literature screening and review would be an added advantage. Proficient in MS Office applications (Excel, Word, Outlook, PowerPoint). Candidate Profile Education: Master s degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements. Experience: 10 12 years of relevant experience in pharmacovigilance, case processing, or related functions. Strong leadership skills with a proven ability to train, mentor, and manage cross-functional teams. Demonstrated ability to allocate resources, manage competing priorities, and maintain high-quality standards. Proactive, process-driven mindset with a commitment to continuous improvement and regulatory compliance. Work with a global leader in drug safety and pharmacovigilance services. Lead high-performing teams and contribute to the delivery of impactful healthcare solutions. Be part of a collaborative environment that values innovation, learning, and operational excellence. Apply now to lead meaningful work that impacts patient safety around the world. Qualification : Masters degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements

Associate Director Finance Location: Bangalore Experience Required: 15 25 Years Qualification: Chartered Accountant (CA) Preferred Certifications: ACCA, CPA, CFA, CIMA Job Summary We are seeking a dynamic and experienced Associate Director Finance to lead our global financial operations. The ideal candidate will bring extensive financial leadership experience, particularly across international geographies, and a deep understanding of both Indian and global financial standards. This strategic role will support the company s growth trajectory by aligning financial management with business objectives while ensuring compliance, efficiency, and performance across all regions. Key Responsibilities Strategic Financial Leadership Develop and execute financial strategies to support global growth and business expansion. Partner with senior management to provide financial insights and recommendations for long-term profitability. Lead financial due diligence and integration in case of mergers, acquisitions, or market entries. Financial Planning & Analysis Drive budgeting, forecasting, and long-term financial planning across multiple geographies. Deliver accurate, timely consolidated financial reporting in compliance with international accounting standards. Monitor key financial metrics, analyze business trends, and identify cost optimization opportunities. Compliance & Risk Management Ensure compliance with tax laws, statutory regulations, and financial reporting requirements across jurisdictions. Liaise with external auditors, tax consultants, legal advisors, and regulatory bodies. Monitor and manage financial risk, currency exposure, and regulatory compliance. Treasury & Cash Flow Management Oversee global cash flow, liquidity management, and banking relationships. Optimize working capital, manage intercompany transactions, and implement transfer pricing strategies. Develop and execute funding strategies, investment policies, and capital allocation plans. Team Leadership & Process Improvement Lead and mentor finance teams across multiple locations to build a high-performance culture. Implement and enhance ERP systems (experience with ZOHO is a plus) and financial reporting tools. Establish scalable internal controls, automation, and process improvements for operational efficiency. Required Skills & Experience Chartered Accountant (CA) with 15 25 years of progressive financial leadership experience. Proven experience managing finance functions across geographies and multi-entity environments. Strong understanding of Indian and international accounting standards, tax regulations, and compliance requirements. Demonstrated success in strategic financial planning, cash flow optimization, and managing global teams. Proficiency in ERP systems (ZOHO preferred), financial modeling, and reporting tools. Excellent leadership, interpersonal, and stakeholder management skills. Preferred Qualifications (Added Advantage) ACCA, CPA, CFA, or CIMA certification. Experience in high-growth, multinational environments. Prior involvement in scaling finance functions for international expansion. Be part of a global organization with ambitious growth plans. Work closely with leadership in shaping financial strategy and operations. Lead transformative initiatives in a dynamic and innovation-driven environment. Competitive compensation and leadership development opportunities. Qualification : Chartered Accountant (CA)

Principal Associate Full Stack Engineering (GenAI Observability) Location: Bangalore Company: Capital One India About Us At Capital One India, we re tackling some of the most complex problems in financial services using machine learning, advanced analytics, and cloud-first engineering. Our mission is to build cutting-edge, patentable solutions that transform customer experiences, enhance operational efficiency, and ensure robust risk and compliance standards. We re a team of makers, breakers, doers, and disruptors obsessed with turning data into real-world impact at scale. About the Team Machine Learning Experiences (MLX) The MLX team is pioneering the future of model governance, ML observability, and Generative AI infrastructure at Capital One. We re enabling teams to seamlessly deploy ML and GenAI models at scale, with full visibility into performance, health, compliance, and ethical usage. This is the platform powering the next generation of AI-driven financial products across the company. About the Role We re looking for a Principal Associate Full Stack Engineer to lead the development of observability platforms for Generative AI systems. You ll be part of a cross-functional team focused on governance automation, LLM monitoring, and intelligent diagnostics using telemetry data, metadata, and advanced analytics. You ll design systems to collect, analyze, and visualize performance data from our large-scale GenAI infrastructure, helping data scientists and engineers make faster, safer decisions. What You ll Do Lead architecture and development of observability tools and dashboards for monitoring GenAI models and platform health. Design and build core APIs and SDKs to instrument large language models (LLMs) and foundational models (training, fine-tuning, prompting stages). Integrate Generative AI to enable observability features like anomaly detection, predictive analytics, and copilot-assisted troubleshooting. Partner with platform, MLOps, and governance teams to ingest and analyze telemetry, metadata, and runtime metrics at scale. Drive development of tools to ensure compliance with AI ethics, data governance, and industry regulations. Collaborate with product, design, and research to turn complex requirements into scalable, cloud-native software solutions. Lead proof-of-concept initiatives to test and showcase how GenAI can improve platform observability and decision-making. Contribute to the open-source community and stay at the forefront of GenAI and ML infrastructure evolution. Basic Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or related field 4+ years of experience building distributed, data-intensive systems using microservices architecture 4+ years of experience in backend development with Python, Go, or Java 4+ years of expertise with observability stacks (Prometheus, Grafana, ELK) and adapting them for AI systems Strong knowledge of OpenTelemetry, and experience building custom SDKs and APIs 5+ years of hands-on experience with Generative AI models, especially applied to observability, governance, or compliance 2+ years of experience with cloud platforms such as AWS, Azure, or GCP Preferred Qualifications 4+ years building and optimizing ML systems in production environments 3+ years of experience with MLOps tools like MLflow, Kubeflow, or commercial platforms Experience with GenAI frameworks and libraries like LangChain, Haystack, and vector databases (FAISS, Chroma, OpenSearch) Familiarity with emerging observability tools for LLMs such as Langfuse, Phoenix, Helicone, or OpenInference Contributor to open-source GenAI or ML infrastructure projects Author or co-author of published work in AI/ML observability, governance, or performance monitoring Experience with PyTorch, TensorFlow, Spark, or Dask Knowledge of NVIDIA GPU telemetry, CUDA programming, and performance optimization for AI workloads Understanding of AI ethics, data governance, and regulatory frameworks for machine learning systems Why Join Capital One India Work at the intersection of technology, AI, and compliance helping shape the future of responsible AI Join a team driving enterprise-wide adoption of Generative AI Collaborate with world-class engineers, data scientists, and product leaders Enjoy a high-performance culture that encourages innovation, learning, and mentorship Access to cutting-edge tools, open-source contributions, and cloud-native infrastructure Qualification : Bachelors or Masters degree in Computer Science, Engineering, or related field

Job Title: Lead Associate Software Engineering (Database Developer) Location: Bengaluru Type: Full-Time Level: Senior Database Developer About BetaNXT BetaNXT is shaping the future of connected wealth management infrastructure, delivering real-time data capabilities that improve advisor productivity, reduce operational costs, and enhance the investor experience. Leveraging the combined power of Beta, Maxit, and Mediant, our solutions tackle complex integration challenges and modernize platforms for scalability, agility, and growth. We help wealth management firms turn legacy platforms into differentiating assets. About the Role We are looking for a Senior Database Developer to join our Product Engineering team as a Lead Associate Software Engineering. In this role, you will play a critical part in designing, developing, and optimizing enterprise-grade database solutions to support our next-generation wealth management platform. This position is ideal for a detail-oriented and performance-focused database professional who thrives in a collaborative Agile environment and is passionate about building scalable, reliable data systems. Key Responsibilities Design, develop, and maintain complex SQL queries, stored procedures, triggers, and database scripts. Analyze and optimize database performance, ensuring scalability and efficiency. Develop and maintain SSRS reports, support ETL processes, and collaborate on SSIS packages. Work closely with application developers to ensure seamless database integration and data flow. Perform in-depth data analysis to support business and product requirements. Partner with QA teams to validate data integrity and support testing cycles. Conduct unit testing and developer-level validation to ensure quality before release. Participate in daily Scrum meetings and Agile ceremonies to coordinate development efforts. Troubleshoot and resolve complex technical issues related to data and performance. Document all development work to support maintainability and knowledge sharing. Required Qualifications & Experience Experience: 7+ years of hands-on experience in SQL database development in enterprise environments. Technical Skills: Advanced SQL development skills, including writing and optimizing complex queries and stored procedures. Proficiency in T-SQL (preferred), with acceptable expertise in PL/SQL or equivalent SQL dialects. Experience with SSRS (SQL Server Reporting Services), SSIS, and ETL processes. Strong data modeling, data analysis, and database design capabilities. Hands-on experience in performance tuning and query optimization techniques. Working knowledge of AWS services such as S3, SSM, and DynamoDB is a plus. Soft Skills & Collaboration Strong problem-solving and analytical thinking skills. Excellent verbal and written communication skills. Ability to work collaboratively across cross-functional Agile teams. Highly organized, detail-oriented, and self-motivated. Contribute to a platform backed by industry innovation and 11 technology patents. Help shape the future of real-time data and wealth management systems at scale. Collaborate with a high-impact, global engineering team in a dynamic, fast-paced environment. Thrive in a company culture that values growth, curiosity, and collaboration.

Job Title: Lead Associate Software Engineering (COBOL) Location: Bengaluru Employment Type: Full-Time Level: Senior Engineer About BetaNXT BetaNXT is building the future of connected wealth management infrastructure, combining real-time data capabilities with deep industry expertise to elevate the advisor and investor experience. Through the power of our trusted platforms Beta, Maxit, and Mediant we are modernizing legacy systems and solving the most complex integration challenges in wealth management. Our mission: streamline operations, enhance productivity, and unlock enterprise scalability for financial institutions. About the Role We are looking for a Lead Associate Software Engineering with strong experience in MicroFocus and Veryant COBOL to join our product engineering team. In this hands-on leadership role, you ll design, build, and modernize high-performance systems that support critical financial workflows in both client/server and cloud environments. This is an excellent opportunity for someone who thrives in legacy modernization, enjoys solving complex integration problems, and is passionate about writing clean, secure, and scalable code. Key Responsibilities Design and develop new features for enterprise systems using MicroFocus/Veryant COBOL. Refactor and modernize legacy code for scalability, performance, and maintainability. Architect solutions for new and existing applications in client/server and cloud-hosted environments. Perform code reviews, ensure secure coding practices, and guide team members on design and implementation. Collaborate with cross-functional Agile teams (Product, QA, DevOps) to deliver end-to-end technical solutions. Write clean, modular, and well-documented code; enforce coding standards across the team. Translate user requirements into effective software design. Ensure high code quality and application performance through best practices and testing. Monitor production systems, support deployments, and troubleshoot full-stack issues. Document system architecture, APIs, and technical specifications. Required Qualifications Bachelor s or Master s degree in Computer Science, Software Engineering, or related field. 3 5 years of hands-on experience in software development, with recent focus on COBOL-based systems. Experience with MicroFocus/Veryant COBOL and ISAM file systems. Hands-on knowledge of GitLab for source control, CI/CD pipelines, and version management. Proven experience leading Agile development teams and mentoring junior engineers. Solid understanding of the software development life cycle (SDLC) and Agile methodologies. Strong problem-solving skills and the ability to work independently as well as in a team environment. Demonstrated success in delivering complex projects from design through deployment. Preferred Qualifications Experience with: XML, VS Code IDE PowerShell or other scripting languages Exposure to application performance tuning, monitoring tools, and system health diagnostics. Knowledge of financial services or experience working with mission-critical enterprise platforms. Personal Attributes Self-starter with a growth mindset and eagerness to learn new technologies. Comfortable working across legacy systems and modern cloud-based solutions. Strong attention to detail and commitment to quality. Thrives in fast-paced, collaborative environments. Passion for solving large-scale technical challenges. Be part of an organization modernizing wealth management infrastructure at scale. Work on mission-critical systems used by top-tier financial institutions. Collaborate with a high-performing, globally distributed engineering team. Grow your career in an environment that values innovation, autonomy, and continuous learning. Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, or related field

Position: Senior Manager / Associate Director Risk & Compliance Location: Bengaluru Employment Type: Full-Time Department: Risk & Compliance Role Overview: Cashfree Payments is looking for a seasoned professional to join as Senior Manager / Associate Director Risk & Compliance. This leadership role focuses on developing and implementing strong policies and frameworks to manage financial crime risks such as Anti-Money Laundering (AML) and fraud prevention, while ensuring compliance with regulatory mandates. The role also includes handling inquiries from law enforcement agencies and banks, managing merchant dues recovery, and overseeing regulatory change implementation. Key Responsibilities: Policy Development & Oversight: Develop, enhance, and oversee comprehensive policies and procedures for financial crime risk management, including AML, fraud detection, and prevention strategies. Ensure product-level interventions align with risk mitigation goals. Relationship Management: Manage relationships with banking partners from a risk and compliance perspective. Ensure adherence to VISA, RBI, and NPCI guidelines. Risk Management: Strengthen preventive and detective controls to effectively mitigate financial crime risks within Cashfree Payments ecosystem. Regulatory Compliance: Monitor and ensure full compliance with applicable laws, regulations, and guidelines by implementing necessary process and policy updates. Monitoring & Reporting: Establish and maintain monitoring frameworks for suspicious activities and ensure timely reporting to regulatory authorities and internal stakeholders. Team Leadership: Lead and mentor the financial crime risk team, fostering a strong culture of compliance and risk awareness across the organization. Qualifications & Experience: Bachelor s or advanced degree in Law, Finance, Business Administration, or a related field. 8-10 years of relevant experience in policy development, fraud strategy, and financial crime risk management within fintech or financial services sectors. In-depth understanding of Indian regulatory frameworks related to financial crime and compliance. Exceptional stakeholder management skills, with proven ability to engage effectively with regulators, internal tech/product teams, and banking partners. Strong analytical skills with a data-driven approach to decision-making. Demonstrated leadership experience in managing cross-functional teams and driving organizational change initiatives. Qualification : Bachelors or advanced degree in Law, Finance, Business Administration, or a related field

Job Title: General Manager Market Research Location: Bangalore Employment Type: Full-Time About the Role We are seeking a motivated, self-driven leader with a strong technical background and a passion for market research to join our Sector Research team. This is a senior role focused on driving high-quality market research across diverse sectors including FinTech, SaaS, FoodTech, Cybersecurity, Healthcare, and more. This position involves managing and mentoring a team of subject matter experts while leading the research strategy and process improvements. Note: This role is specifically for candidates with a market research or related background. It is not suitable for Investment Analysts, Associates, CAs, CFAs, or Finance Executives. Key Responsibilities Lead Sector Research Oversee multiple market research projects across sectors such as FinTech, SaaS, FoodTech, etc. Guide and mentor a team of researchers, ensuring high-quality, insightful research outputs. Define strategic direction for sector research and ensure alignment with business goals. Process Ownership & Team Management Take complete ownership of research processes within the department. Identify and resolve project bottlenecks to meet deadlines and quality standards. Organize and facilitate training programs to upskill team members as needed. Provide ongoing mentorship and constructive feedback to foster continuous improvement. Collaborate with senior stakeholders to review project status and implement course corrections. Department Blueprint & Strategy Design foundational building blocks and operational blueprints for the research department. Gather inputs from peers and secure buy-in from senior management. Develop a prioritized roadmap of actionable projects to drive impact and efficiency. Implementation & Optimization Build scalable and efficient research processes, with an emphasis on accuracy and automation. Define and track KPIs to measure project and team performance. Address team queries and integrate solutions into Standard Operating Procedures (SOPs). Monitoring & Continuous Improvement Establish protocols and MIS reports to monitor departmental health and project progress. Escalate any non-compliance or quality concerns promptly. Identify opportunities for new projects and process enhancements based on data insights. Continuously refine the department blueprint and processes to optimize outcomes. Requirements Graduated from a Tier 1 institute with top-notch academic credentials. 5+ years of experience in market research, business strategy, consulting, or related fields. Strong analytical and problem-solving skills; ability to apply first-principles thinking. Proven leadership skills with a passion for mentoring and developing team members. Collaborative mindset with the ability to work across departments. Results-driven, with a high level of ownership and commitment to excellence. Strong decision-making skills grounded in logical reasoning and openness to feedback. What You Can Expect at Tracxn A meritocracy-driven and candid culture with zero politics. Collaborative environment with intellectually curious colleagues. Fast-paced learning with continuous mentorship to help you reach your full potential. Qualification : Graduated from a Tier 1 institute with top-notch academic credentials

Senior Associate Data Engineering L2 Location: Bengaluru, India Department: Engineering Data Employment Type: Full-Time About the Role As a Senior Associate Data Engineering (L2) at Publicis Sapient, you will lead technical solutions that drive digital transformation by building scalable, high-performance data platforms. You ll be responsible for translating business and technical requirements into modern, data-centric solutions using Big Data technologies, cloud services (Azure), and advanced data engineering practices. Key Responsibilities Design and implement data ingestion, integration, and transformation processes from multiple heterogeneous sources in both batch and real-time. Build scalable data platforms using Hadoop stack components such as HDFS, Kafka, Spark, Hive, NiFi, Oozie, Airflow, Flink, and Storm. Develop real-time analytics, aggregation, and search features to support various data-driven applications. Collaborate closely with cross-functional teams on data infrastructure, computation frameworks, and data visualization. Apply cloud-native principles and Azure services to build and deploy data pipelines. Ensure performance optimization and data pipeline tuning. Work with NoSQL and MPP platforms like MongoDB, Cassandra, Redshift, Azure SQL DW, HBase, BigQuery. Contribute to infrastructure, automation, and DevOps for data pipelines using CI/CD practices. Ensure data governance, lineage, and cataloging using tools like Collibra or Alation. Required Qualifications 6 8 years of professional experience in software/data engineering. Minimum of 3 years hands-on experience with Big Data technologies. Strong programming expertise in Java (preferred), Scala, or Python. Expertise in the Hadoop ecosystem and real-time stream processing tools (Kafka, Pulsar, Spark Streaming, etc.). Hands-on experience with Azure data services (e.g., Data Factory, Synapse, ADLS, Databricks). Experience working with modern ETL tools (Informatica, Talend, etc.) and traditional RDBMS platforms (Oracle, PostgreSQL, SQL Server, MySQL). Bachelor's degree in Computer Science, Engineering, or related field. Nice to Have Certifications in Azure Data Engineer, GCP Big Data, or related cloud specializations. Experience with distributed messaging frameworks (ActiveMQ, RabbitMQ, Solace). Familiarity with microservices architecture and search technologies (Elasticsearch). Performance tuning of distributed data processing systems. Exposure to data governance, security, and metadata management. Benefits and Culture at Publicis Sapient Gender-neutral workplace policies 18 paid holidays annually Generous parental leave + new parent transition support Flexible work arrangements Access to Employee Assistance Programs (wellness & well-being) A dynamic culture focused on learning, creativity, and collaboration Qualification : Bachelor's degree in Computer Science, Engineering, or related field.

Job Title: Research Associate Solutioning Location: Bengaluru, Karnataka, India Department: DAC Qualification: Bachelor s in Engineering, Technology, or equivalent technical field Experience Required: 3 6 years About TheMathCompany TheMathCompany (MathCo ) is a global Enterprise AI and analytics firm that empowers Fortune 500 and Global 2000 enterprises to make smarter, faster decisions through cutting-edge data-driven solutions. Founded in 2016, we bridge the gap between business objectives and AI adoption through NucliOS, our proprietary platform designed to accelerate AI adoption via modular, scalable components. We believe in a culture of transparency, innovation, and collaboration, enabling our people Mathemagicians to grow beyond roles, create meaningful impact, and Leave a Mark. Role Overview As a Research Associate Solutioning, you will be a key contributor to strategic pre-sales and solution design initiatives. This role blends technical depth with consultative storytelling to help craft compelling, client-focused analytics solutions. You will be the go-to expert bridging business goals with AI/ML capabilities, working alongside Sales, Delivery, and Customer Success teams to convert opportunities into impactful engagements. Key Responsibilities Act as a technical subject matter expert in sales and solutioning conversations, supporting client acquisition with business and technical insights. Co-develop tailored proposals, RFPs, and solution roadmaps in collaboration with cross-functional teams. Translate complex business challenges into actionable analytics use cases and scalable AI/ML solutions. Design and present proof-of-value (PoV) concepts, dashboards, and solution architectures using tools like Power BI or Figma. Engage C-suite stakeholders, technical teams, and business leaders to gain buy-in and communicate value. Stay ahead of emerging trends in AI, data science, and industry-specific analytics applications (e.g., CPG, Retail, Pharma, Tech). Partner with Customer Success to collect feedback and continuously enhance solution offerings. Evangelize analytics adoption and drive transformation through strategic storytelling and clear, data-backed communication. Required Skills & Experience 3 6 years of experience delivering analytics-led, AI-driven solutions in a consultative or enterprise environment. Deep understanding of machine learning algorithms (e.g., regression, classification, neural networks, Bayesian models). Strong communication skills both written and verbal with experience creating impactful solution presentations and client deliverables. Demonstrated experience leading cross-functional teams including data scientists, product designers, and business analysts. Fluency in data analytics tools and storytelling frameworks; ability to influence through well-designed decks or dashboards. Domain expertise in one or more industries: CPG, Retail, Pharma, or Technology. Strong organizational skills, able to manage multiple priorities in a fast-paced, deadline-driven environment. Preferred Qualifications Bachelor's degree in Engineering, Statistics, Computer Science, or a related technical discipline. Candidates from non-technical backgrounds with relevant work experience and demonstrable technical proficiency are also welcome to apply. Hybrid Innovation Model: Combine enterprise-grade AI with practical business outcomes. NucliOS Platform Access: Work with one of the most advanced AI solutioning platforms in the industry. Culture of Growth: Transparent, feedback-driven, and meritocratic work culture. Impactful Work: Collaborate with global clients on meaningful problems that shape industries. Qualification : Bachelor's degree in Engineering, Statistics, Computer Science, or a related technical discipline.

Senior Associate, Business Growth Location: Bengaluru, India Employment Type: Full-time We re a rocketship: With $130M+ in revenue, a presence in 100+ cities, and 18 months of profitability, Headout is the fastest-growing marketplace in the travel industry. We've raised $60M+ from top-tier investors, and we're just getting started. Our mission is to be the easiest, fastest, and most delightful way to head out to a real-life experience from immersive tours to museums to live events and more. The foundation is strong, momentum is real, and the opportunity ahead is enormous. We've proven the model and built a profitable, growing business now it's time to scale. If you're looking to join a high-impact team at a critical stage of expansion, this is the moment. Our Culture We care deeply about ownership, craft, and impact. We do the best work of our careers here and have fun while doing it. We're not for everyone, but if you're a builder who loves solving hard problems, you ll feel right at home. The Role: Senior Associate, Business Growth As part of Headout s Growth Team, you'll help drive key market expansion and revenue initiatives. You ll work closely with the team responsible for boosting GMV and revenue in one or more regions analyzing performance, finding new opportunities, improving consumer experience, and executing projects from 0 1. This role is based in Bengaluru, and we're looking for candidates who are either already in the city or open to relocating. Own key business growth initiatives: Manage projects across performance optimization, funnel efficiency, conversion improvements, and more. Data-driven impact: Use data to identify bottlenecks, run A/B tests, optimize customer journeys, and uncover levers for GMV growth. Work across the stack: Collaborate with category, supply, marketing, product, and analytics teams to turn ideas into results. First-principles thinking: Tackle ambiguous problems and develop hypotheses and experiments from scratch. Strategic partnerships: Understand the supply landscape and support regional BD teams in building scalable relationships with top suppliers. Customer-centric approach: Undertake user research to identify friction points and turn insights into solutions. What You Bring 2 5 years of experience in growth, business operations, or category management in high-growth B2C environments (e.g., e-commerce, travel, hyperlocal, etc.) Strong analytical skills: You re fluent in Excel and data visualization, and you use data to back all decisions. Self-starter mindset: You thrive in high-ownership, ambiguous environments and are excited to drive projects from idea to execution. Strong communication & collaboration skills: You can clearly articulate your reasoning, coordinate across teams, and get things done. Creative problem solver: You re resourceful and unafraid to experiment and iterate rapidly. Bonus Points Experience working with SQL, Looker, or other data/BI tools Exposure to user research and experimentation (A/B testing) A passion for the travel industry and consumer experiences Join us at Headout where your work directly impacts millions of users globally, and where there s no ceiling on growth or learning.

Senior Product Manager Location: Bangalore, Karnataka | Department: Product & Design About the Team At Meesho, Product Management mirrors our rocketship growth. By obsessively understanding customer behavior, we ve carved out a unique e-commerce niche in Tier 2/3/4 towns across Bharat. Our remarkable growth is a testament to how we think about product for our customers those who have barely shopped online but now can thanks to Meesho. Fun Fact: Nearly 7% of India s households shop with us! We operate with a user-first mindset and prioritize execution with rigor to deliver impactful solutions. We focus on problem discovery & delivery, aiming for high impact, not just building features. We believe in having fun while working hard. Whether you're into movies or sports, we have a diverse and energetic team. If a game of badminton after work sounds exciting, this is the place for you! About the Role We are looking for a passionate Senior Product Manager who thrives in a fast-paced start-up environment and enjoys solving high-impact problems. This cross-functional leadership role will have you collaborating with teams across software engineering, UX design, category management, marketing, operations, and finance to bring new products to life. What You Will Do Market & Customer Understanding: Gain deep insights into the e-commerce market and customer/seller needs through landscape analysis, customer interviews, user research, competition analysis, and other techniques. Problem Identification & Prioritization: Use structured approaches to identify and break down problems. Prioritize what needs immediate attention vs. what can be solved later. Solution Discovery: Lead brainstorming sessions to generate the best technology-driven solutions. Collaborate with design, engineering, and business teams to identify and experiment with new ideas using MVPs, prototypes, etc. Product Delivery: Define detailed product requirements and collaborate with cross-functional teams (design, engineering, business, analytics) to bring the product to life. Ensure high product quality through user acceptance testing and dogfooding. Go-to-Market Planning: Create a comprehensive go-to-market plan in partnership with business and marketing stakeholders to maximize product success. Adoption & Metrics: Define and track product metrics. Analyze usage patterns and create action plans to improve product performance. Roadmap Creation: Develop a product roadmap with a 3-month forward-looking view, solving key customer and business problems. Team Leadership: Manage a small team of product analysts and associate product managers, guiding them toward product execution. What You Will Need 7+ years of overall experience, with at least 4+ years in product management in a tech-led company (consumer internet experience preferred) Exceptional problem-solving skills based on first principles thinking Solid understanding of technology, with familiarity in product management processes like A/B experimentation, writing product requirement documents, managing product backlogs, and creating roadmaps About Us Welcome to Meesho, an e-commerce platform transforming businesses across India. We are not just a platform; we re your partner in turning dreams into realities. Our mission is to democratize internet commerce for everyone. Curious about life at Meesho? Our employees are some of the happiest, which has earned us top ratings as an e-commerce workplace on Glassdoor! Our Mission At Meesho, we aim to democratize internet commerce for everyone. We started with the vision to serve the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with unique benefits such as zero commission and the lowest shipping costs. Currently, more than 1.75 million sellers are growing their businesses through Meesho s extensive customer base and advanced tech infrastructure. Our model caters to underserved customers, providing affordable and relatable merchandise. Through continuous innovation, we are proud to be India s first horizontal e-commerce company. Culture & Total Rewards At Meesho, we focus on cultivating a dynamic, high-performing workplace. Our people-centric culture emphasizes hiring exceptional talent and fostering growth. Our culture is driven by our 11 guiding principles, or "Mantras," which influence everything from recognition to career development. What We Offer: Market-leading compensation a combination of cash and equity-based rewards tailored to the role and individual experience Comprehensive wellness support through the MeeCare Program, focusing on physical, mental, financial, and social well-being Generous medical insurance benefits for employees and their families, including wellness initiatives like telehealth services and gym discounts Work-life balance support with generous leave policies, parental support benefits, retirement plans, and learning assistance Employee recognition personalized gifts, performance-based rewards, and fun workplace activities Additional benefits like salary advance support, relocation assistance, and flexible benefits plans to further enrich your experience

Product Manager | FinBox | Bengaluru Location: Bengaluru Experience: 8-10 Years About FinBox: Where Fintech Meets Fun! Welcome to FinBox, a hub of innovation and creativity transforming the financial services space. Since 2017, we ve helped lenders like Banks, NBFCs, and enterprises build and launch credit products in a fraction of the time it used to take. As a Series A funded company, FinBox is expanding globally with offices in India, Vietnam, Indonesia, and the Philippines. Our vision is to provide world-class infrastructure for lending products, helping financial institutions scale and launch cutting-edge credit programs. We have already helped our customers disburse billions in unsecured and secured credit products, and our solutions impact millions of customers globally every month. Innovative Environment: We encourage creativity and experimentation to push the boundaries of fintech. Impactful Work: Your contributions will directly impact millions by making credit more accessible. Growth Opportunities: We offer ample opportunities for professional growth in a fast-paced startup. Collaborative Culture: Join a diverse team that values innovation, collaboration, and support. Creative Thinkers: You challenge the norm and bring fresh perspectives. Customer Heroes: You go above and beyond to meet customer needs and deliver great experiences. Team Players: You thrive in collaborative environments, valuing diverse viewpoints. About the Product - FinBox LOS for NSTP Lending Our Lending Origination System (LOS) caters specifically to NSTP flows and manual underwriting, optimizing business processes through efficient configurations, intelligent automation, and improved team collaboration. This solution is adaptable across multiple lending use cases, including secured lending, high-ticket business loans, small-ticket loans, home loans, and more. Role and Responsibilities Product Strategy & Management Align with founders on business strategy and vision. Devise a product strategy that supports both short-term and long-term business priorities. Translate strategic goals into a detailed product roadmap, including APIs, user journeys, back-office dashboards, and analytics. Supervise the execution of the product roadmap, ensuring timely and efficient delivery. Collaborate with marketing teams on positioning, messaging, and product marketing strategies. Business Strategy Build and nurture relationships with stakeholders from LSPs, Banks, NBFCs, and FinTechs. Participate actively in the sales cycle through product demos, solution design, and stakeholder engagement. Engage senior business stakeholders through demos, sales calls, webinars, and events. Leadership Lead and mentor Associate Product Managers (APMs) and manage sprint cycles effectively. Collaborate with Engineering Managers to ensure excellent delivery and maintain delivery hygiene. Foster cross-functional collaboration to ensure alignment and smooth execution of product plans. Technical Leadership Oversee technical debt and infrastructure priorities, ensuring they align with the roadmap. Collaborate with Engineering Managers and technical teams to design scalable systems for future growth. Qualifications Experience: 8+ years of professional experience, including 5+ years specifically in Product Management roles. Domain Knowledge: Direct experience with lending products, financial marketplaces, or B2B SaaS platforms. Expertise in Lending Operations: Understanding of credit products, partnership models (e.g., DSA, co-lending). Proven Track Record: Success in launching and scaling B2B products, API products, or tech products. Tech Savvy: Experience with financial services integration patterns and data flows. Communication Skills: Excellent ability to engage with both technical and business stakeholders. Leadership Experience: Demonstrated experience managing and leading teams. Compliance Knowledge: Familiarity with compliance considerations in financial services products is a bonus, but not mandatory. Work on innovative products in the dynamic fintech industry. Take ownership of cutting-edge solutions, making a tangible impact on global lending practices. Be part of a growing Series A startup with ample room for career growth.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Job Title: L2 Support Lead Cloud Native Microservices Location: Pune, India Company: Blue Yonder Experience: 5+ years Education: Bachelor s Degree in Computer Science, Engineering, or related field About Blue Yonder Blue Yonder is a leading AI-driven Global Supply Chain Solutions provider, recognized by Glassdoor as one of the Best Places to Work. We specialize in cloud-native solutions that power intelligent supply chains and optimize commerce for some of the world s biggest brands. We are seeking a highly motivated and hands-on L2 Support Lead to oversee production support for cloud-native microservices-based commerce solutions deployed on Azure and GCP. Scope of the Role You will lead and mentor an L2 support team, responsible for triaging production issues, resolving functional and technical defects, and working closely with cross-functional engineering teams. Your focus will be on delivering best-in-class support to global customers, while ensuring the team continuously enhances its technical capabilities. Key Responsibilities Lead the L2 Support team, guiding associates in technical analysis, issue triage, and defect resolution. Act as a hands-on technical mentor, helping junior and mid-level team members grow their technical and product knowledge. Perform root cause analysis for functional and technical production issues, ensuring timely resolution. Support cloud-native microservices for Commerce customers, deployed on Azure and GCP. Participate in backlog grooming, sprint planning, stand-ups, and retrospectives, contributing to team direction and prioritization. Collaborate with product engineering teams, providing feedback and improvement recommendations from a supportability perspective. Ensure the team maintains strong documentation practices for knowledge sharing and future reference. Drive a continuous improvement mindset, identifying opportunities to enhance processes, automation, and response times. Foster a customer-first culture by ensuring timely, clear communication with internal and external stakeholders. Technical Environment Languages & Frameworks: Java, Spring Boot Architecture: Microservices, Event-Driven, Multi-Tenant, Scalable, and Resilient Cloud Platforms: Azure & GCP Other Technologies: Kubernetes, Kafka, Elasticsearch, Cassandra, MongoDB, Snowflake Version Control & Deployment: GIT, Rest API, OAuth Minimum 5+ years of experience with Spring Boot and Kafka in production support or engineering roles. Proven experience leading small to mid-sized teams for technical and product support in a cloud-native environment. Strong hands-on knowledge of microservices architecture running at scale on cloud platforms like Azure, GCP, or AWS. Solid understanding of caching frameworks (e.g., Hazelcast, RabbitMQ). Experience with cloud deployment processes and monitoring solutions. Strong troubleshooting and root cause analysis skills. Excellent communication skills to engage with global stakeholders. Understanding of product implementation processes and support best practices. Good to Have Experience in working on Commerce or Retail solutions. Exposure to log aggregation and distributed tracing tools. Ability to script/automate repetitive tasks to improve operational efficiency. Be part of a global, collaborative team working on innovative supply chain and commerce solutions. Work with the latest cloud technologies in a fast-paced, agile environment. Opportunity to mentor and shape the next generation of support engineers. Thrive in a workplace that values diversity, inclusion, and continuous learning. Diversity, Inclusion, Value & Equity (DIVE) At Blue Yonder, we embrace diverse perspectives and foster an inclusive culture where every voice is valued. We encourage applicants from all backgrounds to apply and contribute to our innovative, collaborative workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Qualification : Bachelors Degree in Computer Science, Engineering, or related field

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.