Audit Planning Jobs in Bengaluru

General Manager Healthcare RCM Operations Job Category: Management Location: Bangalore Job Overview We are seeking an experienced General Manager Healthcare RCM Operations to lead end-to-end Revenue Cycle Management (RCM) operations across multiple clients. This leadership role is responsible for strategic planning, operational excellence, client management, team leadership, compliance, and financial performance, ensuring efficiency, accuracy, and client satisfaction in all RCM functions. Key Responsibilities Strategic Leadership Drive strategy, planning, and execution across all RCM functions including patient access, billing, coding, charge capture, claims processing, payment posting, AR follow-up, and denial management. Develop and implement initiatives to improve collections, reduce denials, and optimize cash flow. Align operational strategies with client expectations, regulatory compliance, and industry best practices. Operational Excellence Oversee large-scale RCM operations across multiple clients/accounts. Monitor key performance indicators (AR days, clean claim rate, denial rate, net collection rate, etc.) and drive continuous improvement. Implement process automation and digital transformation initiatives to enhance operational efficiency. Client & Stakeholder Management Serve as the primary point of contact for client leadership. Build strong client partnerships, ensuring SLAs, TATs, and quality standards are consistently met or exceeded. Manage escalations and drive resolutions with a client-focused approach. Team Leadership Lead, mentor, and inspire a large team of managers, SMEs, and associates across functions. Hire, train, and develop leadership talent to ensure a strong succession pipeline. Promote employee engagement, retention, and a performance-driven culture. Compliance & Quality Ensure strict adherence to HIPAA, CMS guidelines, and client-specific compliance requirements. Establish and maintain robust internal controls and audit processes. Collaborate with Quality and Training teams to maintain high accuracy and performance standards. Financial Management Own the P&L for assigned accounts and operations. Drive cost optimization initiatives without compromising service quality. Provide accurate financial forecasts, budgets, and performance reports to leadership. Key Skills & Competencies Deep expertise in US healthcare RCM (front-end to back-end). Strong knowledge of payer rules, coding guidelines, and HIPAA compliance. Proven experience in managing large-scale operations (250+ FTEs). Client-facing leadership with the ability to build CXO-level relationships. Data-driven decision-making with strong analytical and problem-solving skills. Experience driving digital transformation and automation (RPA, AI in RCM). Excellent communication, negotiation, and stakeholder management capabilities. Success Metrics Improvement in collections and AR performance. Reduction in denials and operational errors. Achievement of SLA and client satisfaction targets. Strong employee retention and a robust leadership pipeline. Profitability and cost optimization in line with business objectives.

Position: Head of Strategy and Finance Location: Bengaluru Employment Type: Full-Time About Zolve Zolve is a cross-border neo-bank empowering global citizens, migrants, and nomads to access financial products and credit seamlessly across countries. By leveraging home-country credit scores, Zolve provides financial freedom to pursue ambitions without geographical constraints. Our offerings include checking accounts, credit cards, remittances, insurance, and loans. As we expand across geographies, product lines, and customer segments, we are seeking a dynamic Head of Strategy and Finance to shape the company s financial vision and strategic roadmap. Role Overview The Head of Strategic Finance will operate at the intersection of finance, strategy, and operations, ensuring **capital efficiency, profitability, and data-driven growth**. This leadership role partners closely with founders and the executive team to balance immediate execution with long-term strategic initiatives in a fast-growing, global fintech environment. Key Responsibilities Financial Planning & Analysis (FP&A) Lead **budgeting, forecasting, and scenario modeling** to provide actionable insights for business decisions. Monitor **unit economics, ROI, and profitability** in collaboration with product, growth, and business teams. Strategy & Business Leadership Lead strategic projects, including new product evaluations, **cross-border expansion, investments, and potential M&A opportunities**. Provide **data-driven recommendations** to guide operational and strategic initiatives. Investor Relations & Governance Manage relationships with investors and provide clear, **insightful board reporting**. Translate complex financial data into coherent narratives for stakeholders. Team Leadership & Development Build, mentor, and lead a **high-performing finance and strategy team**. Foster a culture of **analytical rigor, ownership, and collaboration** across functions. Compliance & Risk Management Ensure timely statutory, internal, and audit compliance across entities. Maintain operational agility while adhering to regulatory requirements. Qualifications Education: CA / CPA / MBA (preferably from a Tier-1 institute). Experience: **10 15 years post-qualification** in strategic finance, FP&A, or similar roles. Experience in **fintech, cross-border banking, or high-growth startups** is highly desirable. Proven expertise in **financial leadership, strategic planning, capital management, and investor relations**. Hands-on experience with **fundraising, M&A, or cross-border financial operations** is a strong advantage. Skills & Competencies: Strong **analytical, communication, and leadership skills**. Comfortable operating in a **fast-paced, cross-geography environment**. Ability to balance **long-term strategic vision with short-term execution demands**. Qualification : CA / CPA / MBA (preferably from a Tier-1 institute)

Job Title: Finance Associate Location: Bangalore Department: Finance Employment Type: Full-Time About FalconX At FalconX, we are a pioneering team of operators, investors, and builders committed to transforming institutional access to the cryptocurrency markets. By blending traditional finance with cutting-edge technology, we are solving the industry's most pressing challenges. As the leading solution provider for all digital asset strategies, FalconX empowers clients to navigate the rapidly evolving world of cryptocurrency with confidence, clarity, and ease. Our clients range from large financial institutions to innovative startups, and we are building the connective infrastructure that bridges conventional financial markets and the world of digital assets. What You ll Do As a Finance Associate at FalconX, you will play a critical role in ensuring accurate financial operations and reporting within the organization. You will support the team with key accounting tasks, reconciliations, reporting, and audits while helping streamline processes for optimal financial outcomes. Key Responsibilities Maintain & Reconcile General Ledger Accounts: Prepare and post journal entries with appropriate supporting documentation. Reconcile balance sheet accounts such as cash, prepaid expenses, accruals, and intercompany accounts using NetSuite. Support crypto wallet reconciliations, ensuring that on-chain balances align with internal records. Month-End & Year-End Close: Assist with the timely and accurate month-end and year-end closing processes, including completion of checklist items in FloQast. Prepare monthly schedules and ensure they tie to the general ledger. Identify and correct posting errors during the close process. Prepare Financial Reports: Run monthly financial reports and trial balances from ERP systems (e.g., NetSuite, Oracle). Compile supporting schedules for balance sheets and income statements, assist with variance analysis and provide account-level explanations. Cross-Functional Collaboration: Collaborate with Operations, Platform, and FP&A teams to confirm data accuracy for financial transactions and journal entries. Follow standardized coding rules for vendors, departments, and accounts to ensure consistent reporting. Internal Controls and Compliance: Adhere to internal controls over financial reporting, following established approval and documentation procedures for all journal entries. Support audit and control reviews, assisting with PBC documentation and responding to auditor inquiries. Payroll Reconciliation: Reconcile payroll reports from systems like Rippling to the ERP (NetSuite) GL entries. Record recurring payroll and benefit journal entries and support the team in managing payroll-related liabilities. Prepaid and Accrual Management: Update and amortize prepaid expense schedules using ERP templates. Record standard accrual entries for open invoices or unbilled expenses, ensuring all balances are reconciled. Bank Reconciliation: Conduct weekly reconciliations for fiat bank accounts, investigate unmatched transactions, and coordinate with the Treasury and Opex teams for settlement confirmation. Budgeting and Forecasting Support: Provide historical data and expense trends to support the FP&A team with planning and budgeting. Help track recurring vs. non-recurring items during budget-to-actual reviews and maintain allocation files. Financial Analysis & Reporting: Assist in analyzing monthly account fluctuations and identify significant variances. Build reconciliations and basic dashboards for reporting purposes. Success in the Role Own the general ledger reconciliations to enable smooth and on-time month-end close. Partner with Trading, Treasury, and Operations teams to validate data and ensure proper GL treatment. Demonstrate a passion for working in a fast-paced, dynamic environment with a strong initiative to learn and grow. Maintain high levels of accuracy and attention to detail, ensuring all tasks are executed with precision. Exhibit the ability to multitask efficiently under pressure while meeting deadlines and achieving departmental goals. Required Qualifications Educational Background: Bachelor s degree in Accounting, Finance, or related field. Professional certifications (e.g., Chartered Accountant (CA), CPA) preferred. Experience: 3 5 years of relevant experience in accounting and finance. Experience working in financial institutions or financial services start-ups is preferred. Familiarity with IFRS and US GAAP reporting standards. Technical Skills: Proficiency in Microsoft Excel, Word, and PowerPoint. Familiarity with NetSuite or other ERP systems. Strong analytical skills and the ability to interpret complex financial data. Communication & Interpersonal Skills: Strong verbal and written communication skills, with the ability to present complex concepts clearly and concisely. A collaborative mindset, with the ability to work across multiple teams and interact with stakeholders at various levels. Other Skills: Detail-oriented with a focus on accuracy in financial data management. Ability to work independently with great initiative. Prior experience in cryptocurrency markets is advantageous but not required. Innovative Environment: Join a dynamic team at the intersection of traditional finance and the emerging crypto market. High-Growth Opportunity: Be part of a rapidly scaling organization with access to cutting-edge technology and the evolving landscape of digital assets. Collaborative Culture: Work alongside industry leaders and innovators who share a commitment to making crypto markets accessible and transparent. Competitive Compensation: Enjoy a comprehensive salary and benefits package with opportunities for career growth and development. If you are eager to be a part of an industry-defining company at the forefront of the crypto revolution, we want to hear from you. Join FalconX and help shape the future of digital asset trading and institutional access! Qualif...

Technical Project Manager Location: Bangalore Experience: 7 10 Years Education: B.E / B.Tech / M.E / M.Tech (Electronics, Electrical, Computer Science, or related field) Job Summary We are looking for a Technical Project Manager with a strong background in embedded software development, preferably within the automotive domain, to lead cross-functional teams and manage full-cycle project execution. The ideal candidate will be hands-on, highly organized, and experienced in SDLC methodologies such as ASPICE, CMMI, or similar standards. This role requires a blend of technical acumen and project management expertise to drive delivery excellence and ensure high-quality outcomes. Key Responsibilities Project Management Lead and manage end-to-end embedded software projects. Define project scope, timelines, milestones, and deliverables. Manage project estimation, planning, resource allocation, and tracking. Ensure adherence to project management best practices, including Agile or Waterfall methodologies as applicable. Quality & Compliance Ensure projects comply with quality standards such as ASPICE, CMMI, or equivalent. Facilitate regular audits, reviews, and assessments to meet compliance objectives. Technical Oversight Support embedded software teams through planning, design, development, testing, and deployment phases. Provide guidance on programming practices, particularly in C language, and software testing methodologies. Risk & Change Management Identify, assess, and manage project risks proactively. Drive structured change management and configuration control processes throughout the project lifecycle. Team Leadership & Communication Build, lead, and motivate cross-functional project teams. Act as the primary point of contact between engineering, quality assurance, and leadership. Ensure timely and transparent communication across all stakeholders. Required Skills & Experience 7 10 years of experience in embedded software development, including 3+ years in a project management or technical leadership role. Strong understanding of Software Development Life Cycle (SDLC) processes. Hands-on experience with programming in C and embedded systems. Familiarity with software testing strategies, unit testing, and integration testing. Proactive communication, stakeholder engagement, and conflict resolution skills. Proven ability to manage multiple projects and prioritize effectively. Strong team-building and leadership skills. Preferred/Added Advantage Experience in the automotive domain (preferred). Exposure to automotive standards such as AUTOSAR, ISO 26262 is a plus. Experience with project management tools and techniques (e.g., Jira, MS Project, Gantt charts). Be part of an innovative team working on next-generation embedded solutions. Collaborate with global clients and multidisciplinary teams. Gain exposure to best-in-class quality standards and project management frameworks. Competitive compensation and career advancement opportunities. Qualification : B.E / B.Tech / M.E / M.Tech (Electronics, Electrical, Computer Science, or related field)

Finance Associate Job Type: Full-Time Category: Finance & Accounts Location: Bangalore About Bright Bright is a rapidly growing consumer fintech company on a mission to help Americans get out of debt and improve their financial health. Leveraging data science and machine learning, Bright s mobile app offers powerful tools like credit score building, automated debt paydown, budget planning, and loan refinancing. With 300,000+ users and over 100,000 ratings and reviews, Bright has achieved 6x growth in the past year. Backed by leading investors including Sequoia, Falcon Edge, and Hummingbird, Bright has raised more than $90 million in funding, including recent debt financing from Encina Lender Finance to fuel its credit business expansion. Bright is among the top 8 fintech companies in the U.S. and aims to become a top-100 financial institution by combining data science with financial product innovation all built from India for global markets. About the Role We are seeking a detail-oriented Finance Associate to manage day-to-day accounting operations and support financial reporting for our fast-growing business. This role involves handling accounting systems, performing reconciliations, ensuring compliance with statutory requirements, and providing accurate financial data to management. What You ll Do Manage and review daily bookkeeping and accounting transactions in Tally and QuickBooks (hands-on QuickBooks experience is essential). Oversee operational accounting activities, identify and resolve issues promptly. Prepare and file statutory reports and compliance documents for both India and U.S. on a monthly, quarterly, and annual basis. Conduct analytical reviews of financial data, identify discrepancies, and produce management reports. Perform account reconciliations, including vendor and intercompany transactions. Monitor balance sheet accounts and ensure accurate ledger maintenance. Generate invoices for intercompany transactions and maintain clear documentation. Support audit processes by preparing necessary documentation and reports. Maintain Management Information Systems (MIS) and regularly update senior management. Collaborate with internal teams to ensure timely financial operations and reporting. What You ll Bring Bachelor s degree in Accounting or Finance (required). Minimum 1 year of experience in general accounting or tax accounting. Proficiency with computerized accounting systems, especially QuickBooks (mandatory) and Tally. Strong attention to detail and excellent analytical abilities. Solid understanding of accounting principles, practices, and statutory compliance. Excellent organizational and time management skills, with the ability to prioritize effectively. Strong communication and negotiation skills. Ability to work independently with sound judgment and collaboratively as part of a team. Quick learner with a positive attitude, adaptable to a fast-paced environment. Work with a fast-growing, globally minded fintech startup backed by leading investors. Be part of a high-impact finance team that supports innovation in consumer financial products. Gain exposure to both Indian and U.S. statutory accounting and compliance. Develop your career in a supportive, dynamic environment with opportunities to grow and learn. Help Bright transform the future of consumer finance apply today! Qualification : Bachelors degree in Accounting or Finance

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Position: Project Manager Designation: Manager Location: Bangalore Experience Required: 2 6 Years Education: Bachelor s Degree (Any Discipline) Role Overview: We are seeking a dynamic and results-driven Project Manager to lead and oversee the end-to-end execution of projects. The ideal candidate will be responsible for planning, resource management, budgeting, risk mitigation, stakeholder communication, and ensuring timely delivery of high-quality outcomes. Experience in managing construction or infrastructure-related projects is a plus. Key Responsibilities: Project Planning & Development Define project scope, goals, deliverables, and timelines in collaboration with stakeholders Develop detailed project plans including budgeting, scheduling, and resource allocation Collaborate with architects, engineers, and technical teams to finalize specifications Prepare, negotiate, and manage project contracts and agreements Budget & Resource Management Plan and oversee project budgets to ensure cost control and efficiency Monitor expenditures and track project financials against forecasts Allocate and manage project resources including labor, materials, and equipment Project Execution Lead cross-functional project teams, providing direction, mentorship, and motivation Ensure day-to-day operations align with project timelines and design specifications Supervise site activities, ensuring safety and compliance with industry standards Risk & Issue Management Identify potential project risks and develop proactive mitigation plans Troubleshoot and resolve issues or conflicts during project execution Stakeholder Management & Communication Act as the primary liaison between clients, contractors, vendors, and internal teams Deliver timely updates, progress reports, and status presentations to stakeholders Promote collaboration and clear communication across all project touchpoints Quality Control & Compliance Ensure adherence to quality standards, building codes, and regulatory requirements Conduct regular inspections and quality audits throughout the project lifecycle Documentation & Reporting Maintain accurate and organized records including schedules, budgets, contracts, and reports Prepare and present detailed project performance reports to senior leadership and clients Key Skills & Competencies: Strong project planning and execution capabilities Excellent leadership and team management skills Proficiency in budget management and resource allocation Familiarity with industry standards, regulations, and safety practices Exceptional communication and stakeholder management abilities Analytical thinking and problem-solving mindset Qualification : Bachelors Degree (Any Discipline)

Position: Project Head Location: Bengaluru Experience: 10+ Years Education: Bachelor s/Master s in Civil Engineering, Architecture, Construction Management, or a related field Role Overview: We are seeking an accomplished and visionary Project Head to lead the planning, execution, and delivery of large-scale commercial and residential construction projects. The ideal candidate will bring extensive leadership experience, a strategic mindset, and a strong technical foundation to oversee end-to-end project lifecycle management both in India and the United States. Key Responsibilities: Strategic Leadership & Planning Provide overall direction and leadership across multiple projects from initial planning to final delivery Align project execution strategies with organizational goals and long-term business objectives Lead feasibility studies, budgeting, scheduling, and resource planning Project Execution & Oversight Oversee multiple residential and commercial construction projects simultaneously Ensure adherence to project timelines, quality benchmarks, and cost controls Introduce scalable frameworks, best practices, and process optimizations to improve project performance Team & Stakeholder Coordination Collaborate with cross-functional teams, including architects, consultants, contractors, and vendors Manage stakeholder expectations, presenting progress reports, key milestones, and potential risks clearly and proactively Quality, Safety & Compliance Conduct site inspections and audits to monitor construction progress and identify issues early Ensure full compliance with building codes, safety regulations, environmental standards, and quality assurance protocols International Coordination Travel to the United States for on-site project reviews, vendor meetings, and strategic oversight Ensure seamless coordination between domestic and international stakeholders Candidate Requirements: Bachelor's or Master's degree in Civil Engineering, Architecture, Construction Management, or related discipline Minimum 10 years of progressive experience in construction project management or real estate development Proven track record of managing large-scale commercial/residential projects across geographies Deep understanding of construction regulations, risk management, budgeting, and contract negotiation Strong leadership and team management capabilities Excellent analytical, communication, and stakeholder management skills Proficiency in project management tools such as MS Project, Primavera, or similar Willingness to travel frequently, including to the U.S. Possession of a valid B1/B2 U.S. visa is a significant advantage Qualification : Bachelors/Masters in Civil Engineering, Architecture, Construction Management, or a related field

Position: Manager FMRTS CT Location: Bengaluru Experience Required: 5 10 years Department: Operations About the Role: We are seeking a highly analytical and results-driven Manager FMRTS CT to lead key operational excellence initiatives across sort centers in the West region. This role focuses on improving throughput, optimizing workflows, and ensuring process adherence across the end-to-end supply chain. The ideal candidate should possess strong cross-functional leadership, data-driven decision-making, and project management skills. Key Responsibilities: Increase core Throughput Per Hour (TPH) in sort centers through layout standardization and implementation of Zone-Based Palletization (ZBP). Develop and apply mathematical models to optimize load balancing across belts, reducing defects and improving productivity. Own and drive compliance programs such as signage standardization, WIKI documentation, Guard Shack (GS) protocols, and Grace Time Truck Departure (GTTD). Analyze and improve sort center quality metrics; conduct deep dives for underperforming sites and collaborate with cross-functional teams (Operations, Linehaul, Analytics, Safety & Loss Prevention) to meet performance targets. Build and maintain a sortation path planning tool to ensure Long-Term Planning (LTP) is adhered to at the site level. Conduct Time & Motion studies to identify and eliminate non-value-adding activities, improving overall package throughput time. Partner with teams across Category Sourcing, Logistics, Warehousing, Last Mile, Finance, Tech, Warranty, and After-Sales (AFS) to ensure seamless process execution from procurement through to delivery. Address daily operational challenges and strategic issues by working closely with leadership teams across business functions. Lead and manage cross-functional project teams, set milestones, and ensure timely execution of Supply Chain Excellence initiatives. Establish data-driven process controls, tooling requirements, and audit mechanisms to ensure consistent process adherence. Drive adoption of new tools and operational playbooks, ensuring governance, compliance, and best practice implementation. Assess business and technical risks, manage escalations, and maintain a balance between operational needs and technical constraints. Investigate complex sourcing and supply chain challenges, design scalable solutions, and collaborate with engineering and stakeholder teams for implementation. Leverage analytics and technology to lead cross-functional coordination, resolve operational bottlenecks, and drive continuous improvement. What You Bring: 5 10 years of experience in operations, supply chain, or logistics, preferably within e-commerce or high-volume distribution environments. Proven experience in process optimization, data modeling, and performance analysis. Strong knowledge of warehouse/sort center operations and tooling systems. Demonstrated ability to manage cross-functional teams and deliver complex projects end-to-end. Excellent problem-solving, communication, and stakeholder management skills. Proficiency in data analysis tools and methodologies is a strong plus.

Job Title: Assistant Manager Location: Bengaluru Experience Required: 5 to 13 years Minimum Qualification: Diploma in Electronics Engineering Key Skills Vendor Management Facility Management Customer Relationship Management (CRM) Maintenance & Operations Budgeting & Invoicing Documentation & Compliance Job Summary We are seeking an experienced and proactive Assistant Manager to oversee facility operations, vendor coordination, society handovers, and maintenance processes across residential projects. The role involves cross-functional collaboration, documentation oversight, and ensuring timely execution of services for enhanced customer satisfaction and operational efficiency. Key Responsibilities Operations & Facility Management Manage all AMCs, warranties, service contracts, and PPM (Planned Preventive Maintenance) schedules. Oversee society formation and handover, including documentation sign-offs and equipment transfers. Ensure snag rectification and obtain necessary sign-offs from relevant stakeholders. Maintain uptime of common areas and amenities, and handle repair and spare part management. Coordinate issuance of permits to the project team as required. Budgeting & Financial Coordination Assist in planning and tracking unsold apartment bills, and submit working details to the accounts team. Prepare yearly budgets for common areas and share them with residential societies. Respond to audit queries in coordination with the accounts team. Create and share monthly provisions with the finance department. Monitor and ensure Common Area CAM (Common Area Maintenance) funds are available at all times. Follow up with societies for maintenance invoice payments related to unsold apartments. Process vendor invoices and actively follow up with the accounts team for timely payments. Handover & Customer Coordination Ensure a smooth and delightful handover experience for residents. Verify all documents and issue NOCs (No Objection Certificates) to property owners. Coordinate with MGL (gas) connection teams, track progress, and ensure timely completion with daily reporting. Liaise with project teams to resolve pending common area and tower work. Vendor & Project Coordination Oversee all vendor interactions, ensuring timely invoice submission and validation. Assist in vendor identification, evaluation, and procurement of consumables. Review and track progress on pending snag points with the project team. Ensure adherence to operational guidelines and standard procedures. Administrative & Support Activities Plan and organize staff welfare initiatives, internal events, and cost-reduction programs. Liaise with cross-functional departments to ensure seamless operations. Validate all service reports and ensure proper documentation is maintained. Qualification : Diploma in Electronics Engineering

Position: Finance Controller Location: Bangalore Experience: 8-10 years Company Overview: Our vision is to be the leading EdTech company transforming engineering education across India. We aim to provide every engineering student access to holistic, industry-relevant education that boosts skills and employability. Through innovation, we bridge the gap between academia and industry, shaping highly skilled professionals to contribute to national development. Position Overview: We are looking for an experienced Finance Controller to lead and oversee the financial operations of our fast-growing EdTech company. This role involves managing corporate accounting, regulatory and financial reporting, budgeting, forecasting, and developing internal controls. You will provide financial insights and business analytics to support strategic decision-making and drive organizational growth. Key Responsibilities: Financial Management: Oversee all financial operations: accounting, budgeting, forecasting, cash flow, and reporting. Ensure accurate financial statements in compliance with GAAP/IFRS and regulatory requirements. Prepare and present monthly, quarterly, and annual financial reports to senior management and stakeholders. Monitor cash flow, working capital, and capital expenditures. Budgeting & Forecasting: Lead the annual budgeting process with department collaboration. Prepare rolling forecasts and variance analyses; highlight trends and insights for leadership. Conduct financial planning and analysis to support business growth and operational efficiencies. Internal Controls & Compliance: Develop and monitor financial policies, procedures, and controls to safeguard assets and ensure compliance. Coordinate internal and external audits for timely and accurate completion. Ensure adherence to tax laws, statutory reporting, and financial regulations. Strategic Business Partnering: Collaborate with executives to provide financial guidance and insights supporting strategic initiatives. Analyze business drivers, operational trends, and market conditions to deliver actionable insights. Support fundraising, M&A, and investment decision-making processes. Team Leadership: Manage and mentor the finance and accounting team, promoting a collaborative and performance-driven culture. Drive continuous improvements in financial processes, reporting, and team skills development. Qualifications: Education: Bachelor s degree in Accounting, Finance, or related field required. Master s degree or MBA in Finance is a plus. Professional certifications such as CA, CPA, or CMA highly preferred. Experience: 8-10 years in financial management, preferably in EdTech, technology, or startups. Proven expertise in financial planning, budgeting, forecasting, and analysis. Experience managing audits, tax compliance, and regulatory reporting. Prior experience leading and developing finance teams. Skills & Competencies: Strong knowledge of GAAP/IFRS and financial reporting standards. Expertise in financial modeling, data analysis, and business analytics. Familiarity with accounting software (e.g., QuickBooks, NetSuite) and financial management systems. Excellent communication, leadership, and stakeholder management skills. Ability to thrive in a fast-paced environment managing multiple priorities and deadlines. Qualification : Bachelors degree in Accounting, Finance, or related field required.

Job Title: Senior Executive Finance Location: Bangalore Department: Finance About Zetwerk Zetwerk is the world s largest global manufacturing network that transforms digital designs into physical products. We provide manufacturing solutions across a wide range of industries, from simple steel pipes to complex aircraft engine components. Our network spans thousands of manufacturing partners offering capabilities like metal fabrication, CNC machining, plastic injection molding, 3D printing, and aluminum die castings. We serve diverse sectors including Oil & Gas, Aerospace, Renewables, Electric Vehicles, Consumer Electronics, and more. Our proprietary Manufacturing Operating System, ZISO, enables real-time tracking, pricing recommendations, quality assurance, and seamless communication across stakeholders delivering faster, high-quality, cost-effective manufacturing solutions globally. Zetwerk is reshaping manufacturing. We offer a collaborative, innovative environment with opportunities for growth and impact. We support your career ambitions and foster an inclusive culture where you can thrive and contribute meaningfully. Roles & Responsibilities Perform bank, vendor, and ledger reconciliations ensuring accuracy in financial records. Manage month-end and year-end closing activities, including journal entries, accruals, and adjustments. Prepare and review financial statements, reports, and MIS to aid business decision-making. Assist accounts payable and receivable processes, ensuring timely payments and collections. Support budgeting, forecasting, and financial planning initiatives. Provide financial analysis and insights to optimize business performance and cost efficiency. Monitor key financial and operational metrics; identify trends and variances. Ensure compliance with accounting standards, tax regulations, and company policies. Coordinate internal and external audit activities. Identify and resolve discrepancies in financial data; recommend process improvements. Conduct scenario analysis, risk assessments, and variance analysis to support strategic decisions. Job Requirements 3-5 years of experience in finance, accounting, or business finance roles. Strong knowledge of reconciliation, general ledger, financial reporting, and business finance principles. Proficiency in Excel and accounting software such as SAP, Tally, or equivalents. Familiarity with GST, TDS, and financial regulations is a plus. Excellent analytical, problem-solving, and communication skills. Experience in budgeting, forecasting, and financial planning preferred. Ability to work independently and collaboratively in cross-functional teams. Strong organizational skills with the ability to meet deadlines.

Operations Finance Specialist Location: Bengaluru, India Company: ShopUp HQ Role Overview We are looking for a detail-oriented and analytical Operations Finance Specialist to support our business operations with robust financial planning, analysis, and cost control. You will work closely with operations, procurement, and senior management teams to drive financial efficiency, ensure accuracy, and enable strategic decision-making. Key Responsibilities Data Collection & Validation: Gather financial data from various business and cross-functional teams. Validate data related to Sales, COGS, Damages, Non-claimable items, Incentives, VAT, AIT, etc. Review and ensure accuracy of financial entries in NetSuite. Post journal entries and oversee approval workflows within financial systems. Audit & Compliance: Manage external audits and prepare audited Financial Statements in compliance with IFRS. Perform intercompany balance reconciliations and VAT input/output reconciliations. Ensure compliance with internal financial policies and regulatory requirements. Financial Reporting & Analysis: Prepare MIS reports including weekly, monthly, and yearly flash reports broken down by Subsidiary, Category, Business Unit, and Entity. Conduct entity-wise ICRRS and trend/variance analysis. Reconcile data between DMS and NetSuite. Match MIS reports with audited Financial Statements per IFRS. Monitor operational costs and analyze variances across departments. Support budgeting, forecasting, and strategic financial planning. Cost Control & Collaboration: Assist in implementing cost-control measures to improve financial efficiency. Collaborate with procurement and factory teams to ensure financial accuracy throughout the supply chain. Perform inventory and production cost analysis to support operational decision-making. Additional Duties: Assist in audits and ensure operational finance record accuracy. Identify financial risks and suggest mitigation strategies. Provide ad-hoc financial support and analysis to management as needed. Qualifications & Experience Educational Requirements: Chartered Accountant (CA), ACCA, or equivalent qualification highly preferred. Bachelor s or Master s degree in Accounting, Finance, or related field. Professional Experience: 2 4 years of experience in operations finance, cost accounting, or related financial roles. Skills & Competencies: Strong analytical, problem-solving, and data validation skills. Proficiency in Excel and financial ERP systems (NetSuite preferred). Good communication and cross-team collaboration abilities. Ability to work effectively in a fast-paced, detail-oriented environment. Qualification : Bachelors or Masters degree in Accounting, Finance, or related field.

Sr. Manager, Internal Audit Location: Bengaluru, India Company: ShopUp HQ Role Overview The Senior Manager of Internal Audit will lead the planning, execution, and reporting of audits across multiple departments. This role focuses on evaluating risk management processes, internal controls, and compliance with both organizational policies and external regulations. The ideal candidate will bring extensive experience auditing FMCG companies and distribution operations, with a strong emphasis on process improvement, regulatory adherence, and supporting organizational governance. Key Responsibilities Plan, lead, and conduct internal audits across departments to assess risks, control effectiveness, and compliance with policies and regulations. Perform targeted audits related to FMCG and distribution house operations, addressing operational risks and process inefficiencies. Analyze current business processes to identify inefficiencies or risk areas, and recommend actionable process improvements. Develop and implement audit strategies, methodologies, and frameworks aligned with organizational objectives. Collaborate with internal stakeholders to communicate audit findings, provide guidance, and drive timely corrective actions. Prepare comprehensive audit reports, highlighting key risks, gaps, and recommendations for senior management and leadership. Track and monitor the implementation of audit recommendations and follow-up actions to ensure closure. Design and deliver training programs to foster awareness of internal controls, risk management, and compliance culture throughout the company. Conduct field visits and on-site audits as per the audit calendar and perform unannounced surprise audits. Qualifications & Experience Professional Experience: Minimum 8 years of experience in Internal Audit, risk management, compliance, and process improvement. Hands-on experience auditing FMCG companies and distribution-heavy operations is strongly preferred. Educational Qualifications: Bachelor s degree in any discipline with a strong academic record. Qualification : Bachelors degree in any discipline with a strong academic record.

Audit Analyst II - IT Audit & Compliance Location: Bangalore, Karnataka Full Time Experience: 3-4 Years Work Environment: Work from Office (Occasional travel required) About the Team & Role: We are seeking a motivated and detail-oriented IT Audit Analyst to join our Audit & Compliance team. This role involves planning, executing, and reporting on IT audits across various domains, including IT infrastructure, cloud environments, SaaS applications, and compliance frameworks like ISO 27001, ISO 27701, and PCI DSS. The successful candidate will evaluate IT controls, identify risks, and recommend practical solutions to improve the organization's IT governance, risk management, and control environment. You will work independently on moderately complex audits and assist senior auditors on larger engagements. Key Responsibilities: Audit Planning & Execution: Assist in the development of risk-based IT audit plans. Plan and execute audits covering infrastructure, cloud services (AWS), and SaaS applications. Develop audit programs and testing procedures to evaluate IT controls. Compliance & Framework Audits: Conduct audits against IT security and privacy frameworks, including ISO 27001 (Information Security), ISO 27701 (Privacy Information), and PCI DSS (Payment Card Industry Data Security Standard). Risk Assessment & Analysis: Identify IT risks and control weaknesses during audits. Analyze findings and assess potential business impacts. Evaluate risk mitigation strategies. Reporting & Communication: Document audit work, prepare draft reports with findings and recommendations, and communicate results to management and stakeholders. Collaboration & Improvement: Collaborate with IT teams, business units, and external auditors. Stay up-to-date with emerging technologies, IT security threats, and audit methodologies. Contribute to continuous improvement efforts for the audit function. Qualities We re Looking For: Education & Experience: Education: Bachelor s degree in Information Systems, Computer Science, Cybersecurity, Business Administration, or related field. Experience: 3-4 years of progressive experience in IT Audit, Information Security, IT Risk Management, or a related field. Technical Skills: Strong understanding of IT infrastructure components (networks, operating systems, databases, servers, virtualization). Solid knowledge of cloud computing, specifically auditing cloud environments (AWS focus). Experience auditing SaaS solutions and assessing third-party/vendor risk management. Knowledge of IT general controls (ITGCs) and application controls. Framework & Standard Knowledge: Demonstrated experience with ISO 27001, ISO 27701, and PCI DSS standards. Familiarity with other frameworks such as NIST Cybersecurity, COBIT, and SOX ITGCs is a plus. Audit Skills: Proficiency in IT audit methodologies, risk assessment techniques, and control testing procedures. Strong analytical, problem-solving, and critical-thinking skills. Excellent written and verbal communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Attention to detail and ability to manage multiple tasks and deadlines. Proficiency with Microsoft Office Suite. Certifications & Tools: Professional certifications such as CISA, CISSP, CISM, CRISC, AWS Certified Security Specialty or similar are highly desirable. Experience with GRC (Governance, Risk, Compliance) tools. Experience with data analysis tools like ACL, IDEA, or Excel PowerQuery/Pivot. Joining our team means becoming part of a dedicated, high-performing group focused on IT governance, risk management, and compliance. As an IT Audit Analyst, you'll have the opportunity to work on exciting, challenging audits, develop your skills, and contribute to continuous improvement initiatives. We offer a collaborative and innovative environment where you can grow professionally while making an impact on the organization s success. Equal Employment Opportunity: We are an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Qualification : Bachelors degree in Information Systems, Computer Science, Cybersecurity, Business Administration, or related field.

Audit Officer/Executive Location: Rajkot Key Skills: Internal Audit, Control Audit, Operational Audit Education: B.Com, M.Com, MBA, or CA/ICWA Inter Experience: Minimum 4-5 years in an Audit Firm or Internal Audit Department Gender Preference: Male candidates are preferred due to the travel requirements. Travel Requirement: Willingness to travel regularly to company warehouse, CFA/CSA locations for audit purposes. Role Overview We are looking for an Audit Officer/Executive to join our team. This role is vital in performing internal and operational audits across various business functions. The successful candidate will be responsible for conducting critical business process audits, preparing audit findings, and assisting in improving internal processes and policies. This position will also require extensive travel to various company locations for surprise audits and monitoring. Key Responsibilities Critical Business Process Audits: Conduct audits of key business processes such as third-party procurement, supply chain, affiliation, HRD, commission structures, brand reminder purchases, freight bills, travel claims, and training expenses (DN/CN). Process & SOP Audits: Assist in reviewing processes, conducting SOP audits, and evaluating internal policies and limits of authority to ensure compliance and operational efficiency. Statutory Payments Audit: Audit statutory payments to ensure compliance with legal and regulatory requirements. Stock Audits: Perform periodic stock audits at warehouses to ensure accurate inventory records and assess stock management processes. Surprise Audits: Travel to CFA/CSA locations for surprise audits as required, ensuring integrity and compliance with policies in remote locations. Reporting & Documentation: Document audit activities thoroughly, prepare clear audit findings reports, and ensure all audit processes and results are well-documented. Maintain and manage audit-related documents, including query sheets and the resolutions to those queries. Follow-Up Audits: Conduct follow-up audits to monitor the implementation of corrective actions identified in previous audits. Risk Identification & Cost-Saving: Identify loopholes in processes, recommend risk aversion measures, and suggest cost-saving initiatives to improve operational efficiency. Knowledge Development: Stay updated on rules, regulations, best practices, and new audit tools and techniques to ensure consistent improvement and development in audit standards and performance. Skills & Qualifications Educational Qualifications: Experience: At least 4-5 years of experience working in an audit firm or within an internal audit department. Core Skills: Strong knowledge and experience in internal audit, control audits, and operational audits. Strong understanding of business processes, including procurement, HR, supply chain, and statutory payments. Technical Skills: Proficient in Microsoft Office (Excel, Word, PPT) for audit documentation and reporting. Ability to prepare and present audit findings and reports effectively. Communication Skills: Excellent oral and written communication skills. Attention to Detail: Strong attention to detail and the ability to identify risks, inefficiencies, and cost-saving opportunities. Travel Flexibility: Willingness and readiness to travel extensively to various CFA/CSA locations for surprise audit assignments as needed. This is an excellent opportunity for a seasoned audit professional to join a growing organization where you can expand your career in a diverse and dynamic role. You ll gain exposure to multiple business processes and industries while working with a team of experienced professionals. We provide an open and collaborative work environment, with ample opportunities for learning and career advancement. Qualification : B.Com, M.Com, MBA, or CA/ICWA Inter.

Associate Director Control Tower at Captain Fresh Company Overview: Captain Fresh is a tech-led, vertically integrated global powerhouse of seafood brands. Founded in 2020 and headquartered in Bengaluru, India, Captain Fresh s portfolio includes well-known brands like CenSea in the US, SuperFish in Poland, and Senecrus in France. By leveraging technology, Captain Fresh leads the charge in bringing innovation to the traditionally fragmented seafood sector. The company integrates the key nodes of the seafood value chain procurement, processing, distribution, and retail across multiple species, ensuring high standards of traceability and sustainability. The group sources and distributes over 100 species of seafood across 30 countries, with a strong focus on responsible sourcing and empowering communities while protecting ecosystems. Role: Associate Director Control Tower Location: Bengaluru, India The Control Tower is the nerve center for the company's global operations, acting as a key enabler for operational excellence. As the Associate Director Control Tower, you will drive high-impact projects, oversee the execution of export shipments, and ensure operational metrics are met consistently. Roles and Responsibilities: Drive High-Impact Projects: Identify and Scope Projects: Focus on initiatives to improve cost and performance metrics across the value chain. Project Execution: Lead the execution of these projects, collaborating with key stakeholders. MIS Creation: Develop Management Information Systems (MIS) to track project success and present metrics to leadership. Onboarding Facilities: Manage the onboarding process for new facilities onto the proprietary technology platform, ensuring smooth integration. Export Shipment Execution: Shipment Planning: Execute shipments according to plan, ensuring zero detention or demurrage-related costs. Repacking and Labeling: Ensure repacking of materials and labeling are done as per the buyer s requirements, either in the factory or cold storage. Documentation Accuracy: Ensure that all shipments have accurate documentation, with zero delays due to errors or missing documents. Real-Time Tracking: Track shipments and provide real-time visibility to stakeholders regarding shipment status and delivery. Logistics Performance: Monitor logistics performance metrics, ensuring cost-effective and timely deliveries. Audits: Audit Management: Handle internal and external audits for the operations domain, resolving queries in real time to ensure smooth audit processes. The Ideal Candidate: We are looking for someone who has: Leadership in High-Impact Projects: Experience in leading large-scale supply chain or operational projects within manufacturing, particularly in export-oriented food industries. Experience in setting up a GCC (Global Capability Center) office for a large business organization would be an advantage. Consulting Experience: 3-7 years of consulting experience in the supply chain and manufacturing domains, specifically in operations or logistics. Multitasking in Complex Situations: Proven ability to manage multiple projects simultaneously in complex and ambiguous situations, ensuring timely delivery. Cross-Functional Collaboration: Ability to collaborate and communicate effectively at all levels of the organization, across different geographies. Deep Knowledge of Supply Chain: Strong understanding of supply chain processes, with excellent problem-solving and analytical skills to improve efficiency and cost-effectiveness. Fast-Growing and Innovative Environment: Be a part of a pioneering, tech-driven company in the global seafood industry that is transforming traditional practices. Global Exposure: Work at a global scale, managing projects across different countries and regions. Impactful Role: Lead high-impact projects that will directly influence the operational success of the organization. Sustainability Focus: Contribute to a company that values sustainability and responsible sourcing while supporting global communities.

Job Title: Financial Controller - Lending Business About PhonePe Group PhonePe is India s leading digital payments company with 500 million registered users and 37 million merchants, covering over 99% of India s postal codes. Leveraging its leadership in digital payments, PhonePe has expanded into financial services such as insurance, mutual funds, stock broking, and lending. Additionally, PhonePe has ventured into adjacent tech-enabled businesses like Pincode for hyperlocal shopping and the Indus App Store, India s first localized app store. The PhonePe Group offers a portfolio of businesses aligned with the company s vision of enabling every Indian to unlock financial progress and access services. Culture At PhonePe, we deeply care about ensuring you give your best every day. We empower our people and trust them to do the right thing. Here, you ll own your work from start to finish from day one. If you re passionate about technology and enjoy building innovations that impact millions, collaborating with the best minds in the country, and executing your dreams with purpose and speed, join us! About the Role We are seeking a Financial Controller to lead the financial operations of our Lending business. This role requires a highly skilled individual with deep expertise in the NBFC lending landscape and exceptional financial management, accounting, and compliance knowledge. The ideal candidate will have 10+ years of experience, including 5+ years exclusively within Banks, NBFCs, or Fintech NBFCs, with a proven track record of building and leading high-performing finance teams. Responsibilities Financial Leadership: Provide strategic leadership and direction to the accounting team, ensuring accurate and timely financial reporting. Compliance & Regulations: Lead the accounting function to ensure adherence to Ind AS/IFRS and relevant regulations. Stay updated on accounting regulations, standards, and best practices, ensuring compliance with applicable laws and regulations. Financial Reporting & Controls: Oversee monthly/periodic book closure activities, focusing on timely and accurate reporting. Implement and maintain robust internal controls. Lead internal and external audits, working closely with auditors to ensure compliance. Financial Planning & Analysis: Oversee budget forecasting, variance analysis, and financial performance reporting. Provide insightful analysis and strategic recommendations to drive business growth. Team Leadership: Mentor and develop a high-performing finance team. Qualifications Mandatory: Chartered Accountant (CA) with 10+ years of experience exclusively within Banks, NBFCs, or Fintech NBFCs. Deep expertise in Ind AS/IFRS, tax regulations, and financial reporting. Exposure to US GAAP is highly desirable. Strong understanding of the NBFC regulatory framework and RBI guidelines. Exceptional analytical, problem-solving, and decision-making skills. Excellent communication and presentation skills. Proficiency in financial software (e.g., Oracle). Demonstrated leadership and team management skills. PhonePe Full-Time Employee Benefits Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance. Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System. Parental Support: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program. Mobility Benefits: Relocation Benefits, Transfer Support Policy, Travel Policy. Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment. Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy. Why Work at PhonePe Working at PhonePe is a rewarding experience. With great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond your defined job description, PhonePe offers a chance to grow your career in an innovative, dynamic company.

As a Key Accounts Manager you will be responsible for the development and performance of all sales strategies in assigned market. Further you will drive primary sales, secondary sales and ensuring brand presence in defined markets. You will supervise/manage the distributor network to achieve desired sales objectives thereby ensuring achievement of financial and ethical objectives of the division as per the business strategy. To achieve this you will have authority to develop your customer management plan, approve expiry products issue credit note for distributors under your control, recommending appointment and credit limits of distributors, develop, execute & plan your resource utilization and participate in Strategy Execution review meetings to ensure alignment. You have a very important role to play in Division's success. Experience 2 5 Yrs experience of handling KOLs with managing institutions experience Roles and Responsibilities in detail Area Business Planning: Plan for monthly and quarterly business. Plan demand generation and fulfilment Monitor actual Sales and mid-course corrections and inputs to reduce variance against expectations Prescription audit for Abbott brands and other competitors brands To create and update customer list having specified number of doctors / chemist (Trade) as per the therapy / product requirement and maintain the same in physical / electronic format. Identifying potential town and appointing distributor and customers (trade) in line with business philosophy Business generation & development: Achieve monthly, quarterly, half yearly and yearly Sales target by promoting companies product ethically to customers as per the business plan Having science base discussion with Doctor and chemist for promotion of product in clinic and at chemist place Organizing Camps (CME) as per the division strategy and customers need Facilitate the process of successful new product / products launch in the territory by undertaking correct identification and targeting customers for the new product, meet them at pre- determined intervals, effective in clinic / trade promotion and feed back to the company Execute the customer management plan to ensure that all the customers are covered as per the plan and meet minimum KPIs as follows: a. 100% coverage of Doctors. b. Customer Call average as per the customer management plan of the division / therapy. c. Market intelligence collection, retailer level inventory management calls as per the product profile and marketing strategy of the therapy / division.

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities : Manage a team of at least 100-150 executives supporting Voice operations Flexible and willing to work in a 24/7 shift environment. Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversee team organize resources, set goals, carry out strategy from Executives and client on a day-to-day basis; reporting responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization s policies and applicable legal requirements Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports) Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from WFM & Client and make adjustments to meet changing requirements Attend business reviews with the clients. Manage & control attrition keeping it to the minimum and plan for timely back fills Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork. Provide advice and assistance to senior management in planning, implementation, and evaluation of existing operations. systems and procedures Participate in weekly and monthly calls with clients to understand the expectations from the teams and provide updates Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in the process Coach & mentor Team leads, enabling them to lead their teams effectively Hire leads and managers, train, conduct inductions, manage employee & client satisfaction scores, performance Appraisals and attrition management Ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Ability to lead, guide, and mentor a team effectively, even in a fast-paced BPO environment. Ability to manage conflicts, motivate team members, and foster a collaborative work culture. Leadership skills to drive performance, handle challenging situations, and ensure alignment with client expectations Key skills and knowledge : Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions Strong knowledge of Credit card and other Banking products Excellent verbal and written communication skills for interacting with clients, teams, and internal stakeholders Experience in handling voice operations (inbound and outbound) Client facing roles managing and representing operations Knowledge of the patient lifecycle journey of in US Healthcare & India - related regulatory requirements Experience in client facing roles managing and representing operations Experience in handling multiple teams and has shown improvement in the overall team performance Ability to coach and guide frontline, SMEs, support functions staff & the TL on a clear objective of delivering excellent customer experience A creative mind to think beyond the status quo and propose solutions internally as well as to clients Experience in working closely with Training and Quality team to strengthen and develop SOPs and training materials Quartile & People management skills Strong focus on delivering exceptional customer service and client satisfaction. Ability to understand customer needs and work with internal teams to ensure service excellence Educational Qualification : Graduation