Automation OF Support Processes Jobs in Bengaluru

Gen AI Support Engineer-2 Location: Bengaluru Experience: 4 7+ years Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and virtual telecom operator for emerging markets. Since its inception in 2011, Exotel has been powering 50 million daily engagements across voice, video, and messaging channels. We provide our unified customer engagement solutions to over 6000 companies globally, including industry leaders like Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, and Oyo. With $100 million in Series D funding and an ARR of $60 million, Exotel is a growth-stage company poised for massive impact. Overview We're seeking a Gen AI Support Engineer-2 to join our team. As an L2 Support Engineer, you will be the highest level of technical escalation within the support organization. Your role will encompass system reliability, platform integrity, troubleshooting mission-critical production issues, and collaborating with engineering teams for architecture feedback. Additionally, you'll help mentor junior engineers and improve operational processes and tools for large-scale environments. If you're passionate about writing clean code with Python and Django and want to contribute to a fast-paced, mission-driven company, this role is for you! Responsibilities Mission-Critical Issue Resolution: Own the resolution of high-priority, time-sensitive production issues. Root Cause Analysis (RCA): Lead RCA reviews and push for systemic improvements in system architecture and processes. Performance Optimization: Identify bottlenecks and propose architectural changes to improve system performance and scalability. Patch Management: Assist in configuring, deploying, and testing patches, releases, and application updates to production environments. SME for Production Systems: Serve as the Subject Matter Expert (SME) for Exotel's production systems and integrations. Cross-Team Collaboration: Work with Delivery, Product, and Engineering teams to influence system design, rollout strategies, and improvement plans. Mentorship: Lead and mentor L1/L2 engineers on troubleshooting best practices and continuous learning. Code Writing & Automation: Write clean, maintainable code for internal tools, scripts, and automation using Python and Django. Support Tooling: Automate recovery workflows and design support tools for proactive monitoring. Operational Excellence: Establish and improve SLAs, monitoring dashboards, alerting systems, and operational runbooks to ensure system reliability. Must Have Skills Backend Development Support: 3+ years of experience in backend development support, production support, or DevOps/SRE roles. Core Technologies: Proficiency in Python, Django, SQL, and troubleshooting in Linux. Web Technologies: Strong understanding of HTML, CSS, JavaScript, and other web technologies. Distributed Systems & Cloud: Experience working with distributed systems, cloud architecture (AWS), Docker, and Kubernetes. Automation: Strong scripting skills with Bash/Python for automation and operational support. CI/CD & Observability: Good understanding of CI/CD, observability tools, and release management workflows. Communication Skills: Excellent communication, leadership, and incident command skills for managing production issues and cross-functional collaboration. Nice to Have Experience with AI-powered systems and machine learning technologies. Familiarity with monitoring systems like Prometheus, Grafana, or Elasticsearch. Knowledge of microservices architectures and scaling distributed systems. Innovative Work: Be at the forefront of cloud-based communications technology and AI-driven customer engagement platforms. Impact: Play a key role in maintaining and optimizing systems that power millions of customer interactions daily. Growth Opportunities: Be part of a fast-growing company with ample learning opportunities and career development. Collaborative Environment: Work in a supportive, inclusive environment where your input and ideas matter. Competitive Benefits: Comprehensive benefits package including health insurance, mental wellness support, and more.

Business Analyst Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We're not just a fintech company we're reimagining global finance. As the world s first cross-border neo-bank, Zolve empowers global citizens, migrants, and nomads to access credit and financial services in their new country based on their home country credit profile. With products like checking accounts, credit cards, loans, remittances, and insurance, Zolve is eliminating borders in banking helping people be financially free and pursue their ambitions wherever they are. As we expand into new geographies and product lines, we re looking for a Business Analyst to help us drive data-backed decisions and create meaningful impact across our business. About the Role As a Business Analyst at Zolve, you ll act as a critical link between business stakeholders and technical teams. Your role will involve analyzing complex data, generating insights, and presenting actionable recommendations that support decision-making across the organization. You ll collaborate cross-functionally with product, growth, engineering, and leadership teams to shape the future of our cross-border financial solutions. Key Responsibilities Data Analysis & Insights Query, manipulate, and analyze large datasets using SQL and Python Identify trends, patterns, and anomalies to uncover business opportunities and risks Deliver actionable insights that influence product, growth, and strategy decisions Data Visualization & Storytelling Translate data into compelling narratives through dashboards, reports, and visualizations Build and maintain dashboards using tools like Tableau, Power BI, Metabase, etc. Stakeholder Collaboration Work closely with business, product, and engineering teams to gather requirements and define analytical solutions Communicate findings clearly and effectively to both technical and non-technical audiences Data Quality & Governance Ensure the accuracy, integrity, and consistency of data through validation and quality checks Partner with data engineering to improve data infrastructure and reporting capabilities Integration & Automation Build and maintain scripts to integrate data between internal systems and third-party platforms Support automation of recurring reporting and analytics processes Qualifications Education & Experience Bachelor's degree in a relevant field (Engineering, Mathematics, Economics, Business, etc.) 3+ years of experience as a Business Analyst, Data Analyst, or in a similar analytical role Technical Skills Strong proficiency in SQL and Python for data extraction and analysis Advanced Excel skills including pivot tables, lookups, and complex formulas Experience with data visualization tools such as Tableau, Power BI, or Metabase Preferred Qualifications Experience in data modeling and database design Exposure to statistical methods and predictive analytics Domain experience in fintech, e-commerce, or healthcare is a plus What You'll Love at Zolve Mission-driven work that makes a global impact Fast-paced, startup environment with real ownership and responsibility Collaborate with smart, ambitious, and kind teammates Opportunity to grow with a rapidly expanding fintech company Qualification : Bachelor's degree in a relevant field (Engineering, Mathematics, Economics, Business, etc)

Job Title: Software Engineer QA Location: Bengaluru Company: Altisource (NASDAQ: ASPS) About Altisource Altisource Portfolio Solutions S.A. is a leading integrated service provider and marketplace for the real estate and mortgage industries. We combine operational excellence with innovative technology to meet the evolving needs of our clients. Learn more at altisource.com. Role Overview We re looking for a Software QA Engineer with a passion for quality and innovation to join our growing technology team. You ll play a critical role in ensuring that our software products meet the highest standards by designing robust test plans, executing test cases, and contributing to automation efforts. This is a great opportunity for a quality-focused engineer who thrives in Agile environments and is eager to grow in a fast-paced, product-driven company. Key Responsibilities Review requirements and technical specifications to ensure clarity and testability. Create detailed and well-structured test plans, test cases, and test scripts. Estimate, prioritize, and plan testing activities as part of sprint planning. Design, develop, and maintain automated test scripts using open-source tools. Execute functional, regression, and exploratory tests; identify and report bugs. Perform root cause analysis on defects and track them to resolution. Collaborate closely with developers, product managers, and other QA engineers. Monitor and support debugging processes; verify bug fixes through regression testing. Contribute to improving QA processes and best practices across the team. Stay current with the latest trends in testing tools, strategies, and technologies. Track key QA metrics such as defect density, open defects, and test coverage. Required Qualifications 2+ years of hands-on experience in software testing (manual and automation). Strong understanding of QA methodologies, tools, and processes. Experience writing clear, concise, and comprehensive test documentation. Solid knowledge of SQL and scripting for database validation. Experience with both white-box and black-box testing techniques. Hands-on experience with automated testing tools (e.g., Selenium, JUnit, TestNG). Experience working in Agile/Scrum development environments. Bachelor s degree in Computer Science, Engineering, or a related field. Preferred Skills Experience with performance and/or security testing. Exposure to CI/CD pipelines and test integration in build processes. Familiarity with JIRA, TestRail, or similar test/project management tools. Join us at Altisource and be part of a team that is transforming the real estate and mortgage industry with technology and innovation. Qualification : Bachelors degree in Computer Science, Engineering, or a related field

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

Job Title: Design Engineer Location: Bengaluru, Karnataka No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat is a leading provider of innovative home automation solutions, dedicated to enhancing everyday living through intelligent technologies. With a strong presence in the smart living and building automation industry, we offer an exciting and collaborative environment for engineering professionals to grow, innovate, and contribute to transformative projects. Position Overview We are looking for a Design Engineer with a passion for CAD modeling, automation, and system development. This role involves collaborating with engineering, drafting, and operations teams to develop accurate, efficient, and high-quality design solutions. If you're technically inclined, detail-oriented, and eager to contribute to cutting-edge smart automation systems, this opportunity is for you. Key Responsibilities Assist in the development and implementation of CAD modeling and drafting standards for consistent documentation and design. Collaborate with cross-functional teams to incorporate Design for Manufacturability (DFM) and Design for Assembly (DFA) into models and technical drawings. Continuously improve design automation processes to boost efficiency and accuracy. Support engineering operations with tools like spreadsheets, parts lists, BOM (Bill of Materials) generation, and calculation templates. Develop internal system procedures to maintain high-quality standards aligned with industry best practices. Document technical procedures, user manuals, and training materials. Provide technical training and support to team members when needed. Contribute to other engineering or development projects as assigned. Skills & Experience Must-Have: Bachelor's degree in Electrical Engineering or a related field. 1 4 years of relevant experience in industrial or design automation. Good verbal and written communication skills. Team player with the ability to work under tight deadlines. Strong attention to detail, creative problem-solving skills, and analytical thinking. Proficiency in CAD software and understanding of design principles. Experience with engineering tools, ERP systems, and MS Office Suite (Excel, Word, Outlook). Preferred/Good-to-Have: Experience in CAD automation or engineering application development (2+ years preferred). Ability to work as a full-stack developer (desktop, web, client platforms) is a plus. Passion for programming and self-driven learning. Ability to work in flexible shifts as required. Familiarity with home automation or building systems is advantageous. Who Can Apply Candidates with 1 4 years of relevant experience. Freshers with strong academic backgrounds and a passion for design & automation are also encouraged to apply. If you're looking to contribute to the future of intelligent living while advancing your engineering career, we invite you to be part of the EBSL Automat journey. Qualification : Bachelor's degree in Electrical Engineering or a related field

Director Customer Support Location: Bangalore, India About MaxVal Since 2004, MaxVal has been a pioneer in IP services, focusing on efficiency, cost-effectiveness, and continuous improvement through metrics-driven processes. We were early adopters of tech-enabled IP solutions and now serve over 600 clients worldwide. With a team of 725+ IP and technology experts, MaxVal continuously innovates to deliver outstanding customer and employee success. Job Summary We are seeking a dynamic and experienced Director/Senior Director of Customer Support to lead our dedicated support team. This role is critical in driving exceptional customer experiences post-production, managing issue resolution, system performance, escalations, and customer satisfaction. You will also develop and implement proactive customer engagement strategies to nurture long-term, trusted relationships with key clients. Key Responsibilities Leadership and Team Management Lead, mentor, and develop a high-performing customer support team. Establish and refine support processes and best practices. Ensure achievement of performance metrics and SLAs. Collaborate with leadership to align customer support strategies with business goals. Foster a culture of innovation and continuous improvement by evaluating new tools and methodologies. Customer Support Operations Oversee timely resolution of customer issues and service requests. Act as the escalation point for complex and critical issues. Manage escalated tickets and ensure professional handling of client concerns. Implement Root Cause Analysis (RCA) to prevent recurring problems. Maintain high customer satisfaction through prompt and effective support. Customer Engagement Conduct regular customer meetings to monitor system health and gather feedback. Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients. Identify potential risks and improvement opportunities proactively. Build and sustain strong relationships with key stakeholders. Operational Excellence Define and monitor KPIs to measure support team performance. Continuously optimize support workflows and processes. Partner with Product, Sales, and Implementation teams for seamless customer journeys. Manage post-production support transitions efficiently. Implement and maintain support and development tools (e.g., JIRA, automation tools). Ensure compliance with data security standards and internal policies. Strategic Planning Develop and execute long-term strategies for customer support aligned with MaxVal s vision. Stay informed on industry trends and best practices to enhance support capabilities. Provide actionable insights to senior management based on customer feedback and support metrics. Requirements Bachelor s degree in Computer Science, IT, or related field; advanced degree preferred. Minimum 10 years of experience in customer support or related fields in technology companies. At least 5 years in leadership roles managing customer support teams. Proven experience supporting software products and technology services; Salesforce experience is a plus. Strong understanding of Intellectual Property management solutions preferred. Exceptional leadership, communication, and interpersonal skills. Ability to manage multiple priorities in fast-paced environments. Strong analytical and problem-solving skills. Customer-centric mindset dedicated to delivering excellent service. Qualification : Bachelors degree in Computer Science, IT, or related field; advanced degree preferred.

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Job Title: Tax Analyst Location: Bangalore, India Reports to: Finance Delivery Manager - Transactional Company: ABB Company Overview: At ABB, we are dedicated to addressing global challenges through our core values: care, courage, curiosity, and collaboration. We strive to foster diversity, inclusion, and equal opportunities, empowering everyone to create sustainable solutions. Join us and help write the next chapter of your ABB story. Role Summary: As a Tax Analyst at ABB, you will be part of the Tax function, executing back office and administrative activities aligned with ABB's strategies, policies, and procedures. Your role will contribute to various projects and initiatives, including tax transfer pricing documentation, tax returns preparation, and project risk reviews. You will play a key part in ensuring VAT/Indirect Tax compliance and driving automation for tax-related processes. Key Responsibilities: VAT/Indirect Tax Compliance and Reporting: Ensure VAT/Indirect Tax transactional compliance and reporting is accurate and timely, while addressing any process errors and corrections in tax filings. Tax Return Preparation: Prepare and file tax returns in various jurisdictions, ensuring compliance with local tax regulations. Address issues arising from incorrect tax filings and recommend solutions. Tax Solutions & Automation: Initiate and implement tax solutions that enhance automation and improve the quality of tax filings. Support Tax Audits & Ad-Hoc Matters: Support tax audits and assist with ad hoc tax-related issues that arise, providing expert advice as needed. Design Reports for VAT/Indirect Tax: Design and generate reports that support VAT/Indirect Tax audit files and help manage VAT positions efficiently. Process Improvement: Lead and support the implementation of new tax-related processes, including automations and process improvements based on tax requirements. Project Funding & Risk Assessment: Assist in managing the financial aspects of project funding and conduct risk assessments to resolve challenges. Knowledge Sharing: Foster knowledge sharing within the team and support the development of junior colleagues. Qualifications & Requirements: Experience: Minimum of 3+ years of experience in the Transactional Tax area, particularly in Indirect Tax returns and preparing international/Indian tax declarations. ERP System Knowledge: Practical experience working with ERP systems like SAP or Oracle. Technical Skills: Strong proficiency in Microsoft Office and Excel, including functions and pivot tables. Language Skills: Proficient in English, both written and verbal communication. Organizational Skills: Strong organization and coordination abilities, with a proven ability to work under deadlines and pressure. Teamwork: Ability to collaborate effectively in a team environment. Work Model: The role offers a hybrid work model: #LI-Onsite, #LI-Hybrid. Joining ABB means becoming part of a team that delivers forward-looking insights driving sustainable long-term results. We operate with the highest standards and are committed to fostering an inclusive and diverse work environment. Your contributions will help shape the future of energy and automation.

Senior Customer Success Executive Ad Automation About the Role: Senior Customer Success Executive - Ad Automation As the Customer Support Lead Ad Automation, you will be responsible for managing and leading the customer support team focused on resolving client issues related to using the Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), DV360, Google Ads etc. You will work closely with cross-functional teams, ensuring that customer issues are resolved promptly and that our clients can maximize the effectiveness of their digital advertising campaigns. You will also have the opportunity to shape and refine customer support processes, deliver exceptional service to clients, and be the voice of the customer within the organization. Responsibilities Team Leadership & Management Lead, mentor, and manage a team of customer support specialists focused on Shopalyst Ad Automation platform that integrates with popular media platforms. Set clear goals and objectives for the team and ensure consistent performance and adherence to service level agreements (SLAs). Conduct regular one-on-one meetings, performance reviews, and provide coaching to help team members grow in their roles. Develop and implement processes to improve team efficiency, collaboration, and customer satisfaction. Customer Support for Digital Ad Platforms Provide detailed customer support for clients using Shopalyst Ad Automation platform that integrates with popular media platforms like Meta (Facebook), Google Ads, DV360, and other digital advertising platforms. Troubleshoot and resolve issues related to ad campaign setups, targeting, tracking, reporting, and optimization. Handle complex client escalations and ensure timely and effective resolution of technical issues. Collaborate with engineering and product teams to address product-related challenges and improvements. Cross-functional Collaboration Work closely with the Product, Engineering, and Sales teams to relay customer feedback and advocate for client needs. Provide product insights and troubleshooting guidelines to both internal teams and clients. Assist the Sales and Account Management teams by providing product support for pre-sales activities and customer onboarding. Client Training & Education Conduct training sessions and create self-service resources (e.g., guides, FAQs) to empower clients to use Shopalyst Ad Automation platform. Stay up to date with new features, updates, and best practices in Shopalyst Ad Automation, Meta, Google Ads, DV360, and other relevant media platforms. Reporting & Documentation Maintain detailed records of customer interactions and technical issues within the support ticketing system. Provide regular reports and insights on team performance, common customer issues, and potential product improvements. Monitor ticket queues and ensure that customer queries are handled in a timely manner. Continuous Improvement Analyze customer feedback to identify trends and recurring issues to improve the overall customer experience. Drive initiatives to enhance customer satisfaction and streamline support processes. Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Location: Bengaluru, India Role: Cybersecurity Analyst Company: Wipro Limited In a world where data is power, protecting that data is a mission, not just a job. As a Cybersecurity Analyst at Wipro, you ll be the guardian of sensitive information, spotting threats before they strike and building a resilient security posture for the organization. What You ll Do 1 Keep Customers Safe Deliver customer-centric cybersecurity, ensuring systems are fortified and risks are minimized. Monitor logs, security events, and access patterns to detect unusual, unauthorized, or illegal activity. Safeguard log sources, security configurations, and access controls. 2 Hunt, Analyze & Respond Track, analyze, and respond to security incidents escalated by L1 teams (24x7 rotational shifts). Perform log reviews and forensic analysis to understand unauthorized access or breaches. Use advanced analytics tools to identify emerging threat patterns. Conduct detailed root cause analysis and recommend specific, actionable improvements. 3 Be the Incident Commander Lead incident response efforts, coordinating with internal teams and customers for swift resolution. Plan and refine disaster recovery strategies for potential breaches. Create incident reports, dashboards, and analysis summaries to share insights and learnings. 4 Collaborate & Educate Work closely with internal technical leads, practice teams, and external customers to manage security concerns. Assist with internal and external audits, maintaining the information security risk register. Deliver cybersecurity awareness training for colleagues, turning every employee into a security ally. Provide hands-on advice and guidance on handling malicious emails, phishing attempts, and suspicious activity. Key Relationships Stakeholder Why You ll Work Together Internal Tech & Project Leads Regular updates, security reporting, coordination Security Intelligence Team For threat intelligence sharing and practice alignment Customers Direct support during incidents, ensuring transparency & fast resolutions What You Need to Succeed Technical Mastery Deep knowledge of Network Security devices, Firewalls, Endpoints, SIEM, Application Security, IDS/IPS, Vulnerability Assessments & Penetration Testing (VA/PT). Process Excellence Solid understanding of standards, processes, and automation tools to improve consistency and reduce risk. Communication & Collaboration Clear, effective communication skills you ll be the go-to person for explaining security risks to both techies and non-techies. How Your Success Will Be Measured Performance Area Measure Customer Focus Fast, effective resolution of security incidents for internal & external users Process Adherence 90-95% SLA compliance for response & resolution times Key Competencies Effective Communication Collaborative Working Execution Excellence Analytical Thinking & Problem Solving Reinvent Cybersecurity With Wipro This isn t just a job it s your chance to reinvent how organizations protect themselves in a rapidly evolving threat landscape. Join Wipro. Own the mission. Protect the future. Applications from people with disabilities are explicitly welcome.

Job Title: Automation Engineer Location: Bengaluru, India Company: Wipro Limited Role Purpose The purpose of this role is to design, program, simulate, and test automation processes and products, ensuring they meet the required levels of efficiency, effectiveness, and quality. Key Responsibilities 1. Understanding Software Requirements & Product Design Analyze and understand the current technology architecture, system dependencies, and application stacks. Collaborate with project management to formulate project plans, define development steps, and obtain approval for the plans. Review existing operating procedures by consulting with users, partners, and clients to ensure alignment with project goals. Contribute to the automation roadmap, designing process improvements and developing innovative automation solutions. Improve and maintain the automation framework to support various technology stacks and create reusable libraries across multiple business verticals. 2. Software Development & Reporting Prepare the environment for automation processes, including test plan design, development of test cases and usage scenarios, and test execution. Develop technical specifications and resolve complex technical design challenges. Collaborate with development teams to design and validate both functional and non-functional automation requirements. Implement, track, and report key automation metrics to ensure full test coverage. Own the process for error elimination, ensuring code testing and validation align with Wipro standards. Track and document problems, resolutions, and defect fixes, building a comprehensive database of bugs and successful solutions. Develop and update automated testing tools to ensure continued process efficiency and accuracy. Use industry best practices, reusable code, and design patterns while developing automation processes. 3. Communication & Stakeholder Collaboration Work closely with Agile delivery teams to understand product vision, product backlogs, and automation requirements. Assist in creating acceptance criteria for user stories and translate them into automation test backlogs. Collaborate with development teams to improve continuous deployment processes through formalized strategies, processes, and tooling. Partner with business SMEs to fully understand automation requirements, then design and deploy suitable automation solutions. Ensure long-term maintainability by documenting all automation processes according to Wipro guidelines. Maintain clear, effective communication with testers, developers, and clients to ensure quick resolution of issues and thorough documentation. Provide assistance to testing and support personnel when system problems arise. Perform backend/database programming when necessary to support key automation projects. Stay updated on industry standards and incorporate them into day-to-day work. Performance Parameters Parameter Measure Automation Quality Adherence to design, project plan compliance, effective issue resolution, zero disruption in deployment, proactive risk identification (EWS) with mitigation measures Documentation Quality Comprehensive documentation of the automation process, test cases, debugging data, and performance reviews as per Wipro quality standards About Wipro Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global technology services and consulting company. We focus on delivering innovative solutions that address the most complex digital transformation challenges of our clients. With a holistic portfolio spanning consulting, design, engineering, and operations, we empower clients to achieve their boldest ambitions and build future-ready businesses. With over 230,000 employees and business partners across 65 countries, we deliver value to customers, colleagues, and communities across the globe. Learn more at www.wipro.com. At Wipro, we empower individuals to continuously reinvent themselves and their careers. We foster an inclusive and diverse work environment where innovation and collaboration thrive. We actively welcome applications from people with disabilities and all individuals regardless of background. Come to Wipro. Realize your ambitions.

Job Title: Senior Engineer - IT Software Development & Operations Location: Bengaluru Job Summary The Senior Engineer will be responsible for applying their technical expertise in various aspects of software development and operations, including design, coding, testing, documentation, and technical support. This role requires the ability to handle complex issues, adapt existing methods to solve problems, and deliver results with minimal supervision. The ideal candidate will have strong collaboration skills, consistently seek to improve their technical capabilities, and actively participate in technical initiatives to enhance organizational success. Roles & Responsibilities Design & Development: Responsible for the design, coding, testing, bug fixing, documentation, and technical support within the assigned area. Ensure timely delivery of solutions while meeting quality and productivity goals. Collaboration & Customer Interaction: Regularly collaborate with customer teams to clarify technical issues, resolve queries, and ensure smooth project execution. Participate in key project and work-related activities, providing input on identifying important issues and risks. Process Improvement: Actively seek opportunities to enhance existing skills and acquire new complex technical skills. Participate in technical initiatives related to the project and organization, delivering training and contributing to process improvements. Project Execution: Adhere to organizational guidelines and checklists during deliverable reviews. Provide regular status reports to the Team Lead and ensure that relevant organizational processes are followed. Skill Development: Enhance technical capabilities by attending training sessions, engaging in self-study, and undergoing periodic technical assessments. Education and Experience Education: Engineering Graduate, MCA, or equivalent. Experience: 2-5 years of relevant experience. Competencies Description Digital Automation Engineer: Experienced in designing and implementing engineering processes and automation across phases of the DevOps-based SDLC, including Configuration Management, Build & Release, Test Automation, Deployment, Infrastructure Automation, and Continuous Operations. Configuration Management Specialist: Design, configure, and implement version control, branching, and configuration strategies using source code and version control systems like GIT, GitLab, BitBucket, SVN, CVS, Clearcase. Build Automation Specialist: Experience in Continuous Integration (CI) and Build Automation tools like Jenkins, Bamboo, ANT, Maven, Gradle. Test Automation Specialist: Experience in designing and authoring Test Automation scripts for Mobile, Web, Cross-platform, Web Services, Microservices, and infrastructure testing. Proficient in Black Box, White Box, Functional, Performance, UI, Security, and Regression testing, along with experience in BDD frameworks and device test clouds like Sauce Labs and Xamarin Test Cloud. Deployment Specialist: Expertise in release management strategies, managing package repositories, AMIs, and deploying applications and service packages across cloud and container-based infrastructure. Infrastructure Automation Specialist: Expertise in designing and implementing programmable infrastructure on virtualized and cloud-based environments. Ability to manage IaaS, Configuration Management, Container Management, and Environment Management across cloud platforms (AWS, Azure, etc.). Continuous Operations Specialist: Design, implement, and operate elastic infrastructure, manage application and service monitoring, failover scenarios, scalability, SLAs, and operational dashboards across cloud and virtualized environments. Platforms Linux, Windows, Android, iOS, VMware, OpenStack, Hyper-V Technology Standards AWS, Azure, RESTful APIs, SOAP, Test-Driven Development (TDD), Microservices patterns, Service Mesh, CloudFormation templates. Tools Configuration Management: GIT, GitLab, BitBucket, SVN, Clearcase, Perforce. Build Tools: GNU Make, NMake, ANT, Maven, Gradle, Ivy. CI Tools: Jenkins, Bamboo, CircleCI, AWS DevOps tools, Azure DevOps. Requirement Management: Bugzilla, Jira. Code Review: Gerrit, GitLab, ReviewBoard. Containers: Docker, Docker Swarm, Kubernetes, ECS (Amazon), AKS (Azure). Automation & Configuration Management: Ansible, Chef, Puppet. Cloud-Native DevOps Services (AWS, Azure): Cloud-Native DevOps Services. Testing Tools: Appium, Visual Studio App Center, SauceLabs, Selenium, Black Duck, SOAP UI, Protractor, JUnit, NUnit, LoadRunner, JMeter. Monitoring & Dashboarding: Prometheus, ELK Stack, Grafana. Languages Scripting Languages: Perl, Python, Groovy, Shell Script, PowerShell, YAML, Ansible. Other Programming Languages: Java, C#, XML. Test Automation Languages: Java, Python (for Appium and Sauce Labs). Specialization Key Areas: Configuration Management, Test Automation, Build and Release Automation, Infrastructure Automation, Continuous Operations, Deployment, RPA (Robotic Process Automation). Desired Skills Strong collaboration and communication skills. Ability to manage multiple projects and tasks while ensuring quality delivery. Experience working in an agile development environment. Proactive in identifying and resolving technical challenges. Strong analytical and problem-solving abilities. This is an exciting opportunity for a skilled Senior Engineer to advance their career in the IT Software Development and Operations domain, work on innovative projects, and gain experience across cutting-edge technologies. Qualification : Engineering Graduate, MCA, or equivalent.

Job Title: Senior Manager Accounts Payable About PhonePe Group PhonePe is India s leading digital payments company with 500 million registered users and 37 million merchants, covering over 99% of India s postal codes. Building on its leadership in digital payments, PhonePe has expanded into financial services, including insurance, mutual funds, stock broking, and lending. It has also ventured into adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store, India s first localized app store. The PhonePe Group is a portfolio of businesses aligned with the company s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we create an environment that empowers people to give their best every day. We trust our team to do the right thing and provide the space to own your work from start to finish. Enthusiasm for technology is at the heart of PhonePe, and if you're passionate about building solutions that impact millions, ideating with the best minds, and executing with purpose and speed, we want you on our team! Experience: 7 to 10 years experience Job Summary We are looking for a highly skilled and detail-oriented Senior Manager Accounts Payable to oversee the Procure-to-Pay (P2P) process and lead accrual and cost management processes. The ideal candidate will have a strong background in accounting standards, accrual management, cost analysis, and AP-related reporting. This role requires effective team leadership, stakeholder collaboration, and a focus on continuous process improvements to ensure seamless accounts payable operations. Key Responsibilities Accounts Payable & Procure-to-Pay Process: Oversee the Procure-to-Pay (P2P) process, ensuring timely and accurate vendor payments. Manage vendor reconciliations, advance payments, and the resolution of outstanding issues. Ensure compliance with company policies, taxation laws (GST/TDS), and regulatory requirements in AP operations. Financial Reporting & Accrual Management: Perform indirect cost analysis and reporting, ensuring accurate cost allocation. Manage indirect cost accruals, ensuring timely and accurate recognition of expenses. Oversee AP-related monthly, quarterly, and yearly financial reporting for management and auditors. Drive cost optimization initiatives by identifying opportunities for process efficiency. Audit & Compliance: Lead internal and external audits related to Accounts Payable. Ensure compliance with accounting standards and internal financial controls (ICFR). Implement best practices to improve governance and risk management in AP operations. ERP & System Implementation: Manage and optimize Accounts Payable processes within Fusion ERP or similar platforms (preferable). Support automation initiatives to improve efficiency and accuracy in invoice processing. Team Leadership & Stakeholder Management: Lead and mentor a team, ensuring efficient work allocation and monitoring. Collaborate with procurement, finance, and business stakeholders to streamline processes. Maintain strong written and oral communication skills to effectively engage with internal and external partners. Key Requirements Qualification: Chartered Accountant (ICAI) with 8 10 years of post-qualification experience. Experience: Strong knowledge of accounting standards and AP-related financial reporting. Skills: Expertise in P2P process management, cost analysis, accrual management, and indirect cost reporting. Audit Exposure: Exposure to AP-related audits (Statutory, Tax, Internal, ICFR). ERP Systems: Proficiency in ERP systems (Fusion ERP preferred). Leadership: Strong team management and leadership skills. Communication: Excellent written and verbal communication skills. PhonePe Full-Time Employee Benefits Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance. Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System. Parental Support: Maternity and Paternity Benefits, Adoption Assistance Program, Day-care Support. Mobility Benefits: Relocation Benefits, Transfer Support Policy, Travel Policy. Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment. Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy. Why Work at PhonePe PhonePe offers a rewarding experience, with great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond the defined job description. Join us and be part of a company that values innovation, growth, and your career development! Qualification : Chartered Accountant (ICAI) with 810 years of post-qualification experience

Job Title: L2 Support Lead Cloud Native Microservices Location: Pune, India Company: Blue Yonder Experience: 5+ years Education: Bachelor s Degree in Computer Science, Engineering, or related field About Blue Yonder Blue Yonder is a leading AI-driven Global Supply Chain Solutions provider, recognized by Glassdoor as one of the Best Places to Work. We specialize in cloud-native solutions that power intelligent supply chains and optimize commerce for some of the world s biggest brands. We are seeking a highly motivated and hands-on L2 Support Lead to oversee production support for cloud-native microservices-based commerce solutions deployed on Azure and GCP. Scope of the Role You will lead and mentor an L2 support team, responsible for triaging production issues, resolving functional and technical defects, and working closely with cross-functional engineering teams. Your focus will be on delivering best-in-class support to global customers, while ensuring the team continuously enhances its technical capabilities. Key Responsibilities Lead the L2 Support team, guiding associates in technical analysis, issue triage, and defect resolution. Act as a hands-on technical mentor, helping junior and mid-level team members grow their technical and product knowledge. Perform root cause analysis for functional and technical production issues, ensuring timely resolution. Support cloud-native microservices for Commerce customers, deployed on Azure and GCP. Participate in backlog grooming, sprint planning, stand-ups, and retrospectives, contributing to team direction and prioritization. Collaborate with product engineering teams, providing feedback and improvement recommendations from a supportability perspective. Ensure the team maintains strong documentation practices for knowledge sharing and future reference. Drive a continuous improvement mindset, identifying opportunities to enhance processes, automation, and response times. Foster a customer-first culture by ensuring timely, clear communication with internal and external stakeholders. Technical Environment Languages & Frameworks: Java, Spring Boot Architecture: Microservices, Event-Driven, Multi-Tenant, Scalable, and Resilient Cloud Platforms: Azure & GCP Other Technologies: Kubernetes, Kafka, Elasticsearch, Cassandra, MongoDB, Snowflake Version Control & Deployment: GIT, Rest API, OAuth Minimum 5+ years of experience with Spring Boot and Kafka in production support or engineering roles. Proven experience leading small to mid-sized teams for technical and product support in a cloud-native environment. Strong hands-on knowledge of microservices architecture running at scale on cloud platforms like Azure, GCP, or AWS. Solid understanding of caching frameworks (e.g., Hazelcast, RabbitMQ). Experience with cloud deployment processes and monitoring solutions. Strong troubleshooting and root cause analysis skills. Excellent communication skills to engage with global stakeholders. Understanding of product implementation processes and support best practices. Good to Have Experience in working on Commerce or Retail solutions. Exposure to log aggregation and distributed tracing tools. Ability to script/automate repetitive tasks to improve operational efficiency. Be part of a global, collaborative team working on innovative supply chain and commerce solutions. Work with the latest cloud technologies in a fast-paced, agile environment. Opportunity to mentor and shape the next generation of support engineers. Thrive in a workplace that values diversity, inclusion, and continuous learning. Diversity, Inclusion, Value & Equity (DIVE) At Blue Yonder, we embrace diverse perspectives and foster an inclusive culture where every voice is valued. We encourage applicants from all backgrounds to apply and contribute to our innovative, collaborative workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Qualification : Bachelors Degree in Computer Science, Engineering, or related field

Pricing Process Owner Global Pricing Location: Bengaluru, India About Schneider Electric Schneider Electric is a global leader in energy management and automation, driving digital transformation for sustainability and efficiency. With 160,000 employees in over 100 countries, we develop innovative solutions from simple switches to complex automation systems that help our customers manage and optimize their operations. At Schneider Electric, we believe that Life Is On for everyone, everywhere, at every moment. About the Role We are seeking a Pricing Process Owner to lead the development and implementation of Global Pricing Processes within Schneider Electric. This role is essential in defining pricing best practices, ensuring alignment across countries, and leveraging digital solutions to optimize pricing models. The Pricing Process Owner will play a key role in shaping pricing strategy, driving process transformation, and supporting pricing tool implementation to ensure efficiency and stability in critical business functions. Key Responsibilities 1. Pricing Process Development & Implementation Design Global Pricing Process maps for Country/Operations Price Waterfall Management. Develop global guidelines for pricing processes, including: List Price Management Standard Discount Management Special Price Agreement (SPA) Management SPA Off-Invoice Claim Management Performance Bonus Management Sell-Out Pricing Management Ensure seamless implementation of pricing processes across countries in alignment with global guidelines. Support Pricing System Assessments, identifying gaps and opportunities for process improvements. Lead pricing process transformation projects in various countries, ensuring best practices are adopted. 2. Pricing Tools & Digital Enablement Act as a subject matter expert for pricing tool implementations. Guide project managers and cross-functional teams on pricing tool deployments. Support the adoption of digital pricing solutions such as: Peer Pricing List Price Optimization Price Fx Data-driven pricing tools Drive continuous improvement initiatives by collaborating with optimization experts. 3. Training & Change Management Act as a lead trainer on pricing topics, delivering training sessions across global teams. Support content creation for employee training and development. Promote adoption of new pricing models and innovative pricing analytics. Engage in thought leadership on pricing trends, AI-driven pricing models, and machine learning applications. Qualifications & Experience Required: Bachelor s/Master s degree in Business, Marketing, or a related field. Experience in E-Commerce, Pricing, or Category/Channel Management (preferably in a B2B industry). Strong understanding of Schneider Electric s Price Waterfall (preferred). Hands-on experience with pricing tools, data analytics, and process automation. Familiarity with MS Office Suite (Excel, PowerPoint, Word). Prior experience in tool deployment projects (preferred but not mandatory). Critical Skills & Competencies Analytical & Problem-Solving: Ability to break down complex pricing challenges into implementable solutions. Stakeholder Management: Strong ability to influence and align diverse stakeholders across functions, regions, and seniority levels. Innovative Thinking: Ability to apply AI, Machine Learning, and data analytics to pricing optimization. Communication & Change Management: High proficiency in communication and training delivery for global teams. Multi-Tasking & Flexibility: Ability to handle multiple projects across time zones and regions. Digital Savvy: Passion for technology, automation, and digital transformation in pricing. CPP Certification: Either already certified or willing to complete Certified Pricing Professional (CPP) certification within 6-8 months of joining. Additional Information Travel Requirement: This role may require frequent travel to meet stakeholders, lead training sessions, and oversee process implementations. Travel will follow Schneider Electric s Health & Safety Guidelines and applicable regulations. At Schneider Electric, we value impact-driven individuals who turn sustainability ambitions into action at the intersection of automation, electrification, and digitization. Our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork define our culture and drive our success. Join us and become an IMPACT Maker! Apply today and be part of a company that is reshaping industries, transforming cities, and enriching lives. Qualification : Bachelors/Masters degree in Business, Marketing, or a related field.

Overview: We are seeking an experienced Accounting Manager to oversee and manage all aspects of the accounting function, ensuring the accuracy, compliance, and efficiency of financial reporting and processes. You will play a pivotal role in maintaining financial integrity, supporting audits, and driving continuous improvements in accounting operations. As a key member of the finance team, you will collaborate with cross-functional teams to ensure alignment with corporate objectives and regulatory requirements. Key Responsibilities: Closing and Reviewing Books of Accounts: Oversee and manage the month-end and year-end financial close processes, ensuring accuracy and completeness of financial data. Review and reconcile general ledger accounts, sub-ledgers, and supporting documentation to ensure financial integrity. Prepare journal entries, adjustments, and ensure proper documentation and approvals for all financial transactions. Ensure compliance with accounting standards (GAAP/IFRS) and internal financial policies and procedures. Month-End Financial Reporting: Prepare and deliver accurate, timely month-end, quarter-end, and year-end financial reports to senior management. Analyze financial performance, identify variances, and provide actionable insights to improve financial performance. Ensure that all financial data is reported in compliance with corporate standards and reporting timelines. Assist in the preparation of management reports, KPI dashboards, and executive summaries for leadership. Audit Management: Lead and manage internal and external audits, acting as the key point of contact for auditors and facilitating a smooth audit process. Prepare audit schedules, reconciliations, and promptly respond to audit queries. Implement corrective actions based on audit recommendations and ensure continuous readiness for future audits. Maintain proper documentation and internal controls to support audit compliance. Compliance & Regulatory Adherence: Ensure adherence to local, regional, and international accounting regulations, including tax laws, statutory reporting, and corporate governance standards. Stay informed of regulatory changes and implement necessary updates to financial processes to remain compliant. Coordinate with external regulatory bodies and tax authorities as required to ensure compliance. Accounting Operations: Oversee day-to-day accounting functions, including accounts payable, accounts receivable, payroll, and expense management. Manage the handling of fixed assets, intercompany transactions, and financial consolidations. Ensure accurate and up-to-date financial records and documentation for all transactions. Process Improvement & Automation: Identify opportunities to streamline and improve accounting processes to enhance efficiency and reduce errors. Lead or contribute to finance-related projects aimed at enhancing financial systems and tools. Support the automation of manual accounting processes to improve data accuracy and operational efficiency. Cross-Functional Collaboration: Work closely with cross-functional teams to ensure alignment on financial processes and reporting. Support global finance initiatives by collaborating with international teams to standardize processes and reporting requirements. Financial Controls & Risk Management: Establish and maintain effective internal controls to safeguard the integrity of financial reporting. Identify potential financial risks and implement mitigation strategies to protect the company s financial assets. Assist in the development and implementation of risk management policies to ensure compliance and safeguard against financial risks. Qualifications: Strong knowledge of accounting standards (GAAP/IFRS), financial reporting, and compliance requirements. Proven experience in managing internal and external audits and ensuring adherence to regulatory compliance. Advanced proficiency in Microsoft Excel and other financial reporting tools. Strong analytical skills, attention to detail, and a proactive, solution-oriented approach to problem-solving. Culture: At DevRev, our culture is built upon the values of hunger, humility, honesty, and acting with heart. We are committed to helping build the world s most customer-centric companies, leveraging design, data engineering, and machine intelligence to empower engineers in better serving their customers.

Job Overview: We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 5 years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements. Key Responsibilities: Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Manage and oversee the deployment of Databricks Data Intelligence platform upgrades and patches, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay abreast of industry trends and advancements in Databricks technology. Propose and drive initiatives to enhance platform capabilities and support processes. Customer Feedback: Collect and analyze customer feedback to drive continuous improvement in support processes and platform features. Qualifications: Experience: Minimum of 5 years of hands-on experience in a technical support or engineering role related to Databricks Data Intelligence platform, cloud data platforms, or big data technologies. Technical Skills: A deep understanding of Databricks architecture and Apache Spark, along with experience in cloud platforms like AWS, Azure, or GCP, is essential. Strong capabilities in designing and managing data pipelines, distributed computing are required. Proficiency in Unix/Linux administration, familiarity with DevOps practices, and skills in log analysis and monitoring tools are also crucial for effective troubleshooting and system optimization. Problem-Solving: Demonstrated ability to diagnose and resolve complex technical issues with a strong analytical and methodical approach. Communication: Exceptional verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. Customer Focus: Proven experience in managing high-impact customer interactions and ensuring a positive customer experience. Collaboration: Ability to work effectively in a team environment, collaborating with engineering, product, and customer-facing teams. Education: Bachelor s degree in Computer Science, Engineering, or a related field. Advanced degree or relevant certifications are highly desirable. Preferred Skills: Experience with additional big data tools and technologies such as Hadoop, Kafka, or NoSQL databases. Familiarity with automation tools and CI/CD pipelines. Understanding of data governance and compliance requirements. Innovative Environment: Work with cutting-edge technology in a fast-paced, innovative company. Career Growth: Opportunities for professional development and career advancement. Team Culture: Collaborate with a talented and motivated team dedicated to excellence and continuous improvement. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to pr...

Position: Manager Automation/Self-Service Business: Future of Experience Location: Bangalore About Juniper Networks At Juniper, we believe the network is the greatest vehicle for knowledge, understanding, and human advancement. Delivering an experience-first, AI-Native Network depends on the creativity and dedication of our people a philosophy we call the Juniper Way. Job Summary We are seeking a highly accomplished professional with 15+ years of experience in developing and managing self-service and automation solutions powered by AI and Machine Learning (ML). The ideal candidate will have a proven track record of leading cross-functional teams, optimizing processes, and driving innovation in support and services functions. Role and Responsibilities Customer/Stakeholder Focus Maintain strong customer focus and drive innovation to meet business outcomes. Facilitate communication among internal and external stakeholders. Coordinate across technical teams to ensure timely service restoration, resolution, and root cause analysis. Monitor the effectiveness of implemented AI/automation solutions and continuously optimize them. People Management Hire, train, and develop a high-performing team to deliver business goals. Demonstrate exceptional team management, fostering collaboration and innovation. Address conflicts and resolve team issues promptly and effectively. Plan team capacity and ensure adequate staffing to meet project demands. Business Strategy & Execution Develop and execute a strategic roadmap for AI and automation in support & services, aligning with overall business objectives. Identify opportunities to optimize processes, reduce costs, and enhance user experience through AI-driven solutions. Ensure compliance with relevant regulations and industry standards. Track solution performance and make data-driven improvements. Required Skills Strong understanding of AI and traditional ML models architecture, infrastructure, and frameworks. Proficiency in data analytics tools, models, and interpretation. Project management expertise with experience in large-scale automation initiatives. Familiarity with APIs and modern-stack technologies is beneficial. Education & Experience Bachelor s degree in Engineering, Computer Science, or a related field (Master s preferred). 15+ years of experience, with at least 7 years in people management within relevant domains. Our Values The successful candidate will be a role model for the values of the Juniper Way: Be Bold Build Trust Deliver Excellence Equal Opportunity Statement Juniper Networks is an equal-opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability, or veteran status. We provide reasonable accommodation for individuals with disabilities throughout the hiring process. Qualification : Bachelors degree in Engineering, Computer Science, or a related field (Masters preferred).

Job Overview As a Tools Support & Infrastructure Engineer at Qualcomm, you'll play a vital role in supporting and enhancing the design flows and infrastructure for Qualcomm's Digital Signal Processing (DSP) team. The DSP design team delivers high-performance DSP cores that are integral to Qualcomm's multi-tier SoC roadmap, particularly for mobile applications. This position involves managing DSP design databases, developing automation tools to streamline the verification process, and collaborating with global teams to optimize design efficiency and quality. Key Responsibilities Manage DSP Design Database: Oversee the DSP design database, supporting design and verification teams with infrastructure needs. Build Automation: Create new automation tools to enhance the productivity of design verification teams, making it easier to debug simulation failures. Collaborate with Global Teams: Work with Qualcomm s global DSP design teams (architecture, implementation, post-silicon, and back-end teams) to enhance DSP IP infrastructure. Improve Tool Methodologies: Design and deploy new tool methodologies to continuously improve the quality, efficiency, and effectiveness of design and verification processes. Support Design Flows: Contribute to and improve design flows, ensuring the seamless integration of tools and resources used by design teams. Minimum Qualifications Educational Requirements: Bachelor's degree in Computer Science, Electrical/Electronics Engineering, or related field with 6+ years of relevant work experience, or Master's degree in Computer Science, Electrical/Electronics Engineering, or related field with 5+ years of relevant work experience, or PhD in Computer Science, Electrical/Electronics Engineering, or related field with 4+ years of relevant work experience. Skills & Experience Programming & Tools Support: 3-10 years of experience in programming, database management, and providing tools support for complex DSP IP designs. Automation Expertise: Extensive experience in building automation tools that improve design and verification processes. Programming Languages: Expertise in C++ and Java. Scripting & Automation: Proficiency with scripting languages and tools such as Perl, Python, Shell, Makefiles, and TCI. Analytical Skills: Strong analytic, programming, and debugging abilities. Object-Oriented Programming (OOP): Deep understanding of OOP concepts. Web Programming: Familiarity with Java for web programming is a plus. Unix Environment: Solid understanding of the Unix environment. Digital Design Flows: Knowledge of digital design flows is a plus. Communication: Excellent interpersonal and communication skills, with the ability to work collaboratively with global teams.

Job Overview: We are seeking highly skilled and motivated System-on-Chip (SoC) Performance and Power modeling (PnP) Architects to join our diverse team at Arm! Our team focuses on PnP Analysis of Arm SoCs/SoPs (System-on-Package), System level infrastructure (SoC/SoP/Rackscale/Podscale) build together in pre- and post- silicon environments. Working closely with design teams and customers, we develop best-in-class silicon platforms across markets such as servers, accelerators, client, infrastructure, IoT, and automotive. Responsibilities: Efficiently drive and resolve architectural investigations and PnP tradeoff studies across various SoC (CPU, GPU, NPU, Media, IO, interconnects, memory controllers) and Platform components. Perform detailed workload characterization to identify performance bottlenecks and propose architectural solutions. Collaborate, coordinate, and drive consensus across architects, and IP teams. Conduct workload compaction to facilitate effective modeling. Create profiling and visualization frameworks to analyze with right level of abstraction. Contribute to automation for streamlining production processes Stay up-to-date on latest advancements in application development, workload characterization, and performance/power/thermal analysis Required Skills and Experience : 8+ Years of Experience in SoC Performance Modeling and analysis in the semiconductor industry. A background in Electrical Engineering, Computer Engineering, or Computer Science with an expertise in computer architecture, and microarchitecture. Understanding of general-purpose CPU/GPU microarchitecture, including knowledge of areas such as processor pipelines, caches, and memory hierarchy. Proficient in C/C++ for programming for large-scale software development, familiarity with SystemC TLM, and Python scripting language skills. Excellent communication, and interpersonal skills with ability to convey effectively complicated solutions. Nice To Have Skills and Experience : Knowledge of interconnect micro-architecture design, PCIe/CXL and CHI protocols. Understanding of workloads used for performance optimization under system constraints (TDP, Limits). Ability to work in a fast-paced environment with changing priorities and requirements Experience with Unix, scripting, and source control systems (e.g., Git, Subversion). In Return: We are proud to have a set of behaviors that reflect our culture and guide our decisions, defining how we work together to defy ordinary and shape outstanding! Partner and customer focus Teamwork and communication Creativity and innovation Team and personal development Impact and influence Deliver on your promises #LI-KR2 Accommodations at Arm At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email [email protected]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working at Arm Arm s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Qualification : A background in Electrical Engineering, Computer Engineering, or Computer Science with an expertise in computer architecture, and microarchitecture.