Azure Jobs in Thane

Job Title: Web Developer Location: Thane, India Company: Ideamagix About the Role: Ideamagix is on the lookout for a skilled and passionate Web Developer to join our dynamic team in Thane. You'll contribute to web development projects for both Indian and global markets, participating in everything from back-end logic to system architecture. Key Responsibilities: Collaborate with front-end developers to integrate user-facing elements with server-side logic. Build, test, and maintain efficient, reusable, and reliable web applications. Troubleshoot and resolve bugs, improve application performance, and optimize server-side logic. Interact with databases to manage and store data securely and efficiently. Deliver projects on time while maintaining high quality. Develop and maintain APIs across multiple devices. Contribute to the system design and architectural decisions. Required Skills & Qualifications: Strong command of PHP and frameworks like Laravel, CodeIgniter, or Yii. Bonus if experienced in Ruby, Python, Node.js, or Java. Familiarity with front-end technologies such as HTML, CSS, JavaScript, React, or Angular is preferred. Experience with REST and SOAP APIs, and web services. Competence in managing hosting environments and administering databases like MySQL or Oracle. Understanding of application scalability, accessibility, and security compliance. Experience with version control tools such as Git. Strong problem-solving, communication, and leadership skills. At Ideamagix, based in the heart of Thane, you ll work on impactful projects in a supportive and creative environment. We believe in continuous growth, collaborative culture, and building innovative solutions for clients across the globe.

Key Responsibilities: 1. Customer Communication & Support: Possess excellent communication skills to handle customer inquiries and resolve issues effectively. Show empathy and patience to calm irate customers, ensuring a positive customer experience. Respond to incoming calls and customer emails in a timely and professional manner. 2. Technical Troubleshooting: Troubleshoot and resolve issues related to the base operating system, Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, and other related technologies. Provide remote support to diagnose and resolve technical issues. Stay eager to learn and adapt to new technologies as required for customer support. 3. Issue Resolution: Manage and resolve customer complaints, ensuring all concerns are addressed promptly and thoroughly. Research and offer solutions to customers using available resources and technical tools. Identify patterns or recurring issues and escalate to supervisors when necessary. Route customer calls and tickets to the appropriate teams or resources for specialized support. 4. Documentation & Reporting: Document all customer interactions and technical troubleshooting steps as per standard operating procedures (SOPs). Create and update SOPs for newly encountered issues and resolutions provided to customers. Complete call logs and provide reports detailing the nature of customer concerns and resolutions. 5. Trend Identification & Process Improvement: Recognize, document, and alert management of any recurring trends in customer calls or issues. Contribute to process improvements by suggesting solutions for recurring problems or inefficiencies. Skills & Competencies: Communication Skills: Strong ability to communicate technical issues and solutions effectively to customers. Problem Solving: Ability to troubleshoot and resolve various technical issues quickly and accurately. Technical Knowledge: Solid understanding of Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications. Customer Focus: Ability to empathize with customers, especially when handling irate or frustrated customers. Documentation & Reporting: Proficiency in maintaining accurate records of calls, issues, and resolutions. Teamwork & Escalation: Collaborative in routing calls and issues to the appropriate departments when necessary.