B2B Customer Management Jobs in Bengaluru

Sales Account Manager Location: Bangalore Department: Business Development About IRP Systems & The Role IRP Systems develops **high-performance e-powertrain systems** that are transforming the Electric Vehicle (EV) market. We are seeking an experienced **Sales Account Manager** to drive business growth in the automotive electrification space, especially focusing on the **Indian market**. This pivotal role involves **building strong, long-lasting customer relationships** and securing new business to strengthen IRP Systems' position as a market leader. Key Responsibilities Account Management: Build and maintain **strong, long-lasting relationships with key customer accounts**, ensuring continuous business expansion and customer satisfaction. Business Development: Identify and pursue **new business opportunities** to grow the customer base and revenue streams. Market Positioning: Strengthen IRP Systems' market position, with a focus on the **Indian EV industry**. Product Mastery: Gain a **deep understanding of the company s product portfolio, technology, and roadmap** to optimize the commercialization process and reduce **time-to-market (TTM)**. Cross-functional Collaboration: Work closely with internal teams (product, engineering, operations) to effectively communicate **market needs** and drive competitiveness. Sales Strategy & Execution: Manage the entire **sales process from prospecting to closing deals**, ensuring seamless execution to meet business objectives. Negotiation & Communication: Engage in **complex negotiations** with clients, fostering long-term partnerships. Skills and Qualifications Educational Background & Experience Education: Academic business degree or a related field in Electronics is **mandatory**, combined with an **Engineering background**. Experience: **5+ years of experience in sales/account management**, preferably in the **automotive or electrification industry**. Proven track record of successful **B2B sales of complex multidisciplinary systems**. Experience in **motor controllers** for **2W, 3W, and 4W (e-LCV) markets is highly desirable**. [Image of Electric Vehicle (EV) Powertrain System Components] Industry & Sales Expertise Industry Knowledge: Understanding of the **Indian 2W, 3W, and 4W (e-LCV) markets** with a specific focus on **motor controllers**. Sales Expertise: Demonstrated success in **achieving sales targets** and managing the entire sales cycle. Strong **negotiation, presentation, and communication skills**. Attributes & Language Attributes: Proactive and **results-oriented**, with a strong sense of ownership and ability to work independently. Languages: **Fluency in English and local languages** (as applicable). Innovative Work: Play a key role in revolutionizing the electric vehicle market with **next-gen e-powertrain systems**. Career Growth: Substantial growth opportunities in a **rapidly evolving industry**. Benefits: Competitive compensation packages, including performance bonuses and travel allowances. Qualification : Academic business degree or a related field in Electronics is mandatory

Job Title: Product Manager Experience: 3+ Years Location: Bangalore Company: Kaleidofin About Kaleidofin Kaleidofin is a mission-driven fintech platform working to deliver finance for everyone, everywhere. We serve low-income and informal economy segments with ki credit a comprehensive solution that combines credit scoring (ki score), seamless infrastructure integration, risk dashboards (ki view), and structured capital products. With a presence in India, Bangladesh, and Kenya, our solutions are trusted by inclusive financial institutions and have impacted 6+ million customers, enabling over $3 billion in debt capital to underserved communities. Backed by marquee investors like the Gates Foundation, Omidyar Network, and Rabo Partnerships, Kaleidofin has been featured on the Forbes Asia 100 to Watch and is a multi-year Great Place to Work awardee. Role Overview: Product Manager We are looking for a Product Manager to join our high-impact product team. In this role, you ll own the end-to-end lifecycle of key fintech products from concept to launch and beyond. You ll work closely with engineering, business, and design teams to drive product vision, strategy, and delivery. You ll be responsible for building scalable solutions that serve real customer needs, improve operational efficiency, and drive meaningful outcomes for financial inclusion. Key Responsibilities Own and manage the entire product lifecycle ideation, development, launch, iteration. Translate business strategy into a clear product roadmap and maintain a well-groomed backlog. Deliver impactful features and enhancements across new and existing products. Define and track product OKRs; analyze performance to guide data-driven decisions. Partner with cross-functional teams engineering, data, business, and operations to align on goals and execution. Conduct competitor analysis, market research, and user feedback sessions to inform product direction. Ensure security and compliance responsibilities are understood and adhered to for all product initiatives. Advocate for the user, championing high-quality experiences across every interaction. 3+ years of experience in product management, ideally in B2B SaaS or fintech. Strong background in building and scaling B2B products; experience in the financial services space is a big plus. Demonstrated ability to contribute to product vision, create roadmaps, and align cross-functional teams. Solid understanding of agile methodologies and product development cycles. Excellent written and verbal communication skills comfortable presenting to leadership and stakeholders. Highly self-motivated with a strong work ethic; thrives in a fast-paced, high-ownership environment. Bachelor's degree or equivalent professional experience. Build meaningful products that directly impact millions across emerging markets. Join a fast-growing, globally recognized fintech platform backed by top-tier investors. Collaborate with a diverse and mission-driven team working on real-world financial problems. Be part of a culture that values innovation, ownership, and continuous learning. Apply now and be part of Kaleidofin s journey to drive financial impact at scale. Qualification : Bachelor's degree or equivalent professional experience

Director Account Management Location: Bengaluru Work Type: Full-Time About Intugine Behind the scenes, these items journey through a global network of complex supply chains and that s where Intugine comes in. We are a leading supply chain visibility platform trusted by 75+ global enterprises including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and more. By enabling real-time, multimodal visibility (across air, land, sea, and rail), we help brands eliminate inefficiencies, cut logistics costs, and deliver on time, every time. As a proud technology partner to the Government of India s National Logistics Policy, we integrate with systems like FASTag, Port Community System, and FOIS, bringing deeper insights and intelligence to modern logistics. About the Role We re looking for a Director Account Management to join our senior leadership team and take ownership of our enterprise customer relationships. In this role, you ll lead the Account Management and Customer Success function, responsible for driving customer value, growth, renewals, and satisfaction. You ll be the voice of the customer internally, while acting as a strategic consultant and trusted partner to top executives across our client portfolio. This is a high-impact leadership role that blends strategic thinking, team leadership, and customer-centric execution. Key Responsibilities Portfolio Growth: Drive expansion and retention through cross-selling and up-selling across Intugine s product suite. Team Leadership: Manage, mentor, and grow a team of high-performing account managers. Identify training needs and set performance goals. Strategic Relationships: Build and maintain strong relationships with key enterprise clients, especially at the CXO level. Customer Success Strategy: Develop and implement frameworks to ensure customer satisfaction, adoption, and long-term value realization. P&L Ownership: Own and manage the P&L for the enterprise account portfolio. Renewals & Retention: Lead the renewal strategy and exceed retention goals through proactive engagement and value delivery. QBRs & CSAT: Conduct regular QBRs, track satisfaction (CSAT), and resolve escalations in partnership with delivery and technical teams. Executive Communication: Communicate effectively with client stakeholders across levels; act as a strategic advisor on business and operational challenges. Account Mining: Identify new revenue opportunities by unlocking additional stakeholders and business units within existing accounts. Goal Setting & Cross-Functional Alignment: Collaborate with internal teams including sales, product, and delivery to align goals and drive customer outcomes. Coaching & Mentoring: Develop direct reports through regular feedback, coaching, and leadership development. 8+ years of experience in Account Management, Customer Success, or Enterprise Sales 4+ years of leadership experience managing high-performing teams Proven success in growing strategic accounts and delivering long-term value Strong background in B2B SaaS; experience in logistics or supply chain tech is a strong advantage Experience navigating complex sales cycles and executive-level conversations Excellent communication, stakeholder management, and problem-solving skills Self-starter mindset; thrives in a fast-paced, evolving business environment At Intugine, you won t just manage accounts you'll build real partnerships that shape the future of global logistics. As part of our leadership team, you'll have the autonomy, support, and vision to make an impact that lasts. Perks & Benefits: Employee Stock Options Grow with us and share in our success Comprehensive Health Cover Your well-being is our priority Personal Development Budget We invest in your growth Flexible Working Hours Work when you're at your best Generous Parental Leave Family first Equal Pay Policy Transparent and fair compensation Education Assistance For your continuous learning journey Autonomy & Ownership Run your show with full support Life Skills Training Tax planning, mental wellness, and more Company Outings & Paid Time Off Recharge and reconnect

Position: Area Sales Manager Location: Bangalore Experience Required: 5 6 Years Education: Graduate (Bachelor s Degree in any discipline) Role Overview: We are looking for a highly driven and experienced Area Sales Manager to lead sales operations in the Bangalore region. The ideal candidate will be responsible for developing and executing effective sales strategies, managing key accounts, driving revenue growth, and leading a team to meet regional targets. Key Responsibilities: Sales Strategy & Execution Develop and implement strategic sales plans to achieve targets within the assigned area Identify new business opportunities and expand market presence Analyze market trends, competitor activities, and customer needs to adjust strategies accordingly Team Management Lead, mentor, and manage a team of sales representatives Set performance goals, monitor achievements, and provide regular coaching and feedback Conduct training sessions to enhance team performance and product knowledge Client Relationship Management Build and maintain strong relationships with key customers, distributors, and partners Handle major client accounts and ensure high levels of customer satisfaction Address customer queries, concerns, and escalations promptly and professionally Sales Operations Track sales metrics and prepare reports on performance, forecasts, and KPIs Monitor inventory levels and coordinate with supply chain/logistics for timely product availability Ensure compliance with company policies, pricing structures, and sales processes Market Development Represent the company at industry events, trade shows, and conferences Work closely with the marketing team to drive regional promotions and brand visibility Key Skills & Requirements: 5 6 years of experience in field sales, preferably in a B2B or FMCG/retail environment Proven track record of achieving sales targets and managing a high-performing team Strong leadership, negotiation, and interpersonal skills Excellent communication and analytical abilities Ability to work independently and travel as needed within the region Qualification : Graduate (Bachelors Degree in any discipline)

Job Title: Manager Marketing Location: Bengaluru Experience Required: 6 to 10 years Minimum Qualification: MBA (Marketing/Strategy) B.Tech or M.Tech (Electronics preferred) Key Skills Business Development Marketing Communications Competitive & Market Analysis Strategic Planning B2B Marketing Digital Marketing & Lead Generation Budget & Project Management Marketing Automation Tools Job Summary We are seeking a dynamic and strategic Marketing Manager with 6 10 years of experience, preferably in the industrial electronics or EMS (Electronics Manufacturing Services) sector. The ideal candidate will lead marketing initiatives, manage cross-functional collaboration, and support business growth through market insights, effective campaigns, and customer engagement. Key Responsibilities Drive customer relationship management with strong communication and interpersonal skills. Develop and execute business and marketing strategies aligned with organizational goals. Conduct in-depth market research and competitive analysis to guide decision-making. Plan, implement, and track targeted marketing campaigns to generate quality leads. Manage marketing budgets and ensure cost-effective execution. Oversee digital marketing efforts and work closely with the sales team to align messaging. Manage multiple projects simultaneously while meeting tight deadlines. Utilize marketing automation tools to improve efficiency and reporting. Collaborate with value chain functions including TLS, SCG, QC, and PMG to align marketing efforts. Provide support in contract and project management where required. Preferred Experience Experience in the EMS industry or industrial electronics domain. Strong exposure to B2B sales and marketing strategies. Familiarity with project or contract management processes. Hands-on experience with marketing automation platforms and CRM tools. Qualification : B.Tech or M.Tech (Electronics preferred)

Position: Assistant Manager Sales & Marketing Location: Bangalore Experience: 4 5 years About the Role We are seeking a dynamic and result-oriented Assistant Manager Sales & Marketing to drive revenue growth through strategic sales and client relationship management. The ideal candidate will have a strong background in B2B sales, preferably in market research, analytics, or consulting services. You will be responsible for acquiring new clients, nurturing existing relationships, and ensuring smooth project delivery in collaboration with the research team. Key Responsibilities Sales & Business Development Drive sales and meet revenue targets by identifying and pursuing new business opportunities. Understand client needs and map them to Cyber Media Research s (CMR) offerings across market intelligence, research, and go-to-market (GTM) services. Prepare and deliver compelling proposals, quotations, and presentations tailored to client requirements. Close deals and secure service agreements aligned with revenue and growth targets. Client Relationship Management Maintain strong relationships with existing clients through regular check-ins, ensuring high levels of satisfaction and repeat business. Act as the primary point of contact to resolve client issues, working closely with internal research and delivery teams to ensure timely resolution and project success. Monitor the delivery of research outputs and ensure clients receive deliverables as per agreed timelines and expectations. Operational Responsibilities Maintain detailed documentation of the sales process, leads, opportunities, and customer interactions in CRM or internal tools. Collaborate with internal stakeholders to ensure smooth handover and execution of signed projects. Follow up rigorously for timely payment collections from clients. Qualifications & Requirements Bachelor's degree in Business, Marketing, or a related field; MBA preferred. 4 5 years of proven experience in B2B sales or account management, preferably in market research, consulting, or technology services. Excellent communication, negotiation, and presentation skills. Strong client orientation with the ability to manage and grow key accounts. Highly organized, target-driven, and self-motivated. Be part of a leading research and advisory firm influencing strategic decisions in the tech and digital ecosystem. Work in a collaborative, growth-oriented environment with exposure to top-tier clients and strategic projects. Opportunity to grow into a leadership role and contribute to the company s long-term sales strategy. Qualification : Bachelor's degree in Business, Marketing, or a related field; MBA preferred

Job Title: Circle Head Wireline Deployment Location: Bangalore Function: Network Wireline Homes Deployment Employee Type: Full-Time Experience Required: 12 to 15 Years Purpose of the Role The Circle Head Wireline Deployment is responsible for end-to-end execution of fiber rollout and transmission ISP implementation to meet internal and external bandwidth demands. The role ensures robust and scalable network deployment to support business growth across Mobility, FTTH, FTTB, and B2B services. This includes managing multi-functional teams, vendor operations, digitization tools, and government clearances for fiber infrastructure development. Key Responsibilities Fiber Rollout & Network Implementation Oversee the execution of fiber rollout projects (Intercity/Intra-city, FTTH, NLD, LMC) with a focus on quality, timeliness, and compliance. Ensure successful delivery of Home-passes and LM fiber for business segments such as FTTH, B2B, and Mobility. Drive 100% Acceptance Testing (AT) for deployed fiber kilometers/LMs. Network Infrastructure & Optimization Lead the implementation and capacity expansion of critical network elements (Core/Collector/OLT) as per transmission plans. Ensure alignment of new deployments with customer bandwidth needs and long-term scalability. Vendor & Program Management Manage vendor performance, coordinate execution plans, and ensure delivery against project timelines. Optimize material consumption and reduce inventory with effective coordination between SCM, stores, and implementation partners. Regulatory Compliance (ROW) Facilitate Right of Way (ROW) permissions through liaison with government authorities and partners. Validate and process commercial payments, track security deposits, and ensure proper documentation and recovery. Digitization & Process Enhancement Drive the adoption and integration of tools like Fiber Force App and GIS systems for real-time fiber tracking, monitoring, and data reporting. Set KPIs and performance metrics to ensure visibility, accountability, and continuous improvement. Stakeholder Management Build and maintain collaborative relationships with cross-functional teams (Planning, NOC, Marketing, Mobility, FTTH Planning, etc.) to ensure seamless network deployment. Act as a key liaison for internal teams and external stakeholders to facilitate project success. Qualifications & Experience Educational Qualification: B.E./B.Tech in Electronics, Telecommunications, or relevant engineering stream. Experience: 12 15 years of proven experience in OSP/ISP deployment within Transport, FTTH, and MPLS Networks. Project Management: Must have handled large-scale fiber deployment projects with team and vendor oversight. Key Competencies Deep understanding of telecom infrastructure and deployment models. Strong leadership with team motivation, decision-making, and vendor management skills. Excellent communication and interpersonal skills to influence stakeholders and resolve field-level challenges. Proficiency in handling digital monitoring tools and driving operational digitization. Qualification : B.E./B.Tech in Electronics, Telecommunications, or relevant engineering stream

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Quoting Analyst II Renewals & Revenue Operations Location: Bangalore, India Shift Timing: 5:30 PM 2:30 AM IST Job Type: Full-Time | Global Renewals Team | Quote-to-Cash About the Role Rubrik is seeking a detail-oriented and analytical Quoting Analyst II to join our Global Renewals Operations team. In this role, you will support the timely and accurate creation of renewal quotes for our existing customer base, working closely with Renewals Representatives, Sales Operations, and other cross-functional teams. Your focus will be to streamline quoting processes, enhance contract alignment, and drive data accuracy to improve revenue predictability and retention. You will manage a high-volume quoting pipeline, contribute to quote validation, and provide insights on upgrade, refresh, and expansion opportunities. This is a mission-critical role where your precision and attention to detail directly impact Rubrik s recurring revenue performance. Key Responsibilities Partner with Renewals Reps to ensure all subscription renewal quotes are generated and delivered on time. Validate and ensure quote accuracy across SKUs, pricing, expiration dates, contractual terms, and upgrade details. Manage and monitor a pipeline of upcoming renewals and prepare corresponding quoting packages. Identify opportunities for refreshes, product flips, or upgrades early in the renewal lifecycle. Review changes in installed base and validate updates executed by Sales and Account Management teams. Work with Salesforce CRM and reporting tools to maintain clean, actionable data. Analyze large datasets to deliver actionable insights related to customer retention, product adoption, and renewal expansion. Collaborate with cross-functional teams to resolve discrepancies and improve overall quote-to-cash efficiency. Support the standardization of quoting workflows to enhance team scalability and consistency. Required Skills & Qualifications 3 8 years of experience in Renewals Operations, Revenue Operations, or Quote-to-Cash (QTC) processes. Strong working knowledge of Salesforce CRM and quoting tools (e.g., CPQ platforms). Excellent organizational skills with the ability to prioritize and multitask in a high-volume environment. Strong analytical and data interpretation skills with attention to detail. Effective written and verbal communication skills to interact with both internal teams and external stakeholders. Experience with installed base or inventory management is a plus. Ability to work independently, manage deadlines, and drive process improvements proactively. Bachelor s degree in Business, Finance, Operations, or a related field preferred. Preferred Competencies Understanding of SaaS renewal cycles, subscription billing, and contract management. Familiarity with B2B sales operations, customer lifecycle management, and forecasting methodologies. Experience in a fast-paced technology environment or global support function. At Rubrik (NYSE: RBRK), our mission is to secure the world s data. Through Zero Trust Data Security and Rubrik Security Cloud, we help enterprises defend against cyber threats, ensure data resilience, and guarantee business continuity across hybrid, SaaS, and multi-cloud environments. Be part of a team that's transforming how organizations protect their most valuable asset: data. Qualification : Bachelors degree in Business, Finance, Operations, or a related field preferred.

Product Manager II Location: Bangalore, India Employment Type: Full-Time | Hybrid Work Model About Eightfold.ai At Eightfold.ai, we're solving one of society s most fundamental challenges employment by leveraging AI to empower people based on their skills and potential, not just their resumes. Our Talent Intelligence Platform enables companies to hire, retain, and grow a diverse and high-performing workforce. With $410M+ in funding and a $2B+ valuation, we re one of the most influential AI companies in the HR tech space. If you're excited to build transformative products that shape the future of work, Eightfold is the place to be. The Opportunity As a Product Manager II, you'll help build enterprise-scale applications on Eightfold s cutting-edge AI platform. You ll work with cross-functional teams and customers to understand needs, define strategy, and deliver high-impact solutions across the talent lifecycle from hiring to employee growth and retention. Key Responsibilities Own the Product Roadmap: Collaborate with engineering, design, and leadership teams to plan and execute strategic product initiatives. Understand Customer Needs: Engage directly with enterprise customers and internal stakeholders to gather insights and prioritize features that deliver business value. Drive Cross-Functional Execution: Partner with sales, marketing, customer success, and executive teams to align vision and ensure successful go-to-market execution. Market & Competitive Analysis: Stay ahead of industry trends in talent acquisition and employee experience to inform product direction. Integrate AI Capabilities: Leverage Eightfold s proprietary AI platform to power smart, intuitive, and scalable talent solutions. Influence with Data: Use data to make product decisions and track the success and adoption of product features. Qualifications 3+ years of experience in Product Management, ideally with enterprise SaaS or B2B tech products. Strong technical understanding of modern platforms, APIs, and product architecture. Proven ability to translate customer problems into product solutions. Excellent written and verbal communication skills; comfortable presenting to leadership and customers. Demonstrated bias for action, adaptability, and a learning mindset. A passion for Eightfold s mission: helping every person find the right career. Impactful Mission: Work on meaningful products that help shape careers and change lives. Equity Ownership: Be a stakeholder in the company s growth and success. Comprehensive Benefits: Family medical, vision, dental insurance, and competitive salary. Hybrid Flexibility: Work from our Bangalore office 2 3 days per week, with flexibility to work remotely. Collaborative Culture: A transparent, inclusive, and fast-paced environment where your voice matters. Equal Opportunity Employer Eightfold.ai is committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. If you re a product thinker who thrives in a mission-driven environment and loves building customer-first solutions, we d love to hear from you.

Client Partner, eCommerce & Retail Location: Bangalore, India Full Time Company: Meta Meta is looking for a dynamic and strategic Client Partner to lead our advertising efforts for key players in the eCommerce and Retail sectors. This is a high-impact, individual contributor role reporting to the Industry Head, Social Commerce, Beauty & Retail. You will work closely with Client Solutions Managers and cross-functional teams to drive performance and brand adoption across Meta platforms. This position offers the opportunity to be part of a fast-growing team that is instrumental to Meta s success in India. The ideal candidate will have deep industry knowledge, strong analytical skills, and proven stakeholder and account management experience within the Retail/eCommerce space. Key Responsibilities: Manage and grow long-term relationships with top-tier eCommerce and retail clients. Analyze market trends and client needs to position Meta as a key partner in achieving business and marketing objectives. Develop and execute vertical strategy to drive revenue growth across performance and brand-building products. Present compelling Meta value propositions using industry insights, client business cases, and platform-specific success stories. Serve as a trusted advisor to clients, ensuring they receive world-class service and support from Meta teams. Drive and exceed KPIs including sales targets, customer acquisition, retention, and pricing goals. Act as the voice of the eCommerce & Retail vertical internally, collaborating with cross-regional teams to drive client outcomes and product innovation. Minimum Qualifications: 7+ years of experience in Marketing, Brand Management, Product Management, or B2B Sales. Consistent track record of meeting or exceeding sales targets and driving business growth. Proven ability to influence C-level stakeholders and drive strategic conversations. Strong analytical problem-solving skills to translate marketing challenges into measurable outcomes. Entrepreneurial mindset and hands-on execution capabilities in dynamic, evolving environments. Experience with digital media, online advertising platforms, and marketing agencies. Preferred Qualifications: Experience in the eCommerce or Retail sector. Strong relationships with marketing heads/brand teams. BA/BS Degree. Understanding of Digital Marketing trends and ad-tech solutions. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. From Facebook and Instagram to Messenger and WhatsApp, our products empower billions of people globally. As we evolve toward immersive experiences through AR and VR, we continue to shape the next generation of social technology. Equal Employment Opportunity: Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other legally protected status. Qualification : BA/BS Degree.

Senior Product Manager AI Products | SaaS | CLM | Bangalore Location: Bangalore, India Department: Product Management Reports To: Manager, Product Management Experience Required: 5+ years in Product Management (B2B SaaS, AI, or Document Automation) Industry: SaaS | AI/ML | Contract Lifecycle Management (CLM) About Conga At Conga, we help global businesses simplify complexity and drive revenue growth through powerful Revenue Lifecycle Management solutions. Our platform unifies critical business processes across configuration, execution, fulfillment, and renewal empowering teams with AI-driven insights to make smarter, faster decisions. The Conga Way shapes our culture it s how we hire, collaborate, and innovate. Developed with direct input from our employees, it ensures every voice is heard and every talent is nurtured. Role Overview Senior Product Manager (Discovery AI): We are looking for a Senior Product Manager to lead the development of Discovery AI, Conga s advanced metadata extraction and document analysis engine. You will play a key role in bringing AI-powered solutions to market, working cross-functionally to drive innovation and enhance the way enterprises manage contracts and data. Why This Role Matters: Discovery AI helps businesses unlock hidden insights from unstructured documents, improving compliance, reducing manual processing, and increasing operational efficiency. Your leadership will define how Conga delivers next-generation solutions in document intelligence, AI, and contract metadata extraction transforming the way customers interact with their most critical data. Key Responsibilities: AI-Driven Product Innovation: Define and lead the roadmap for metadata extraction and document intelligence solutions powered by AI/ML. Hands-On Product Execution: Deliver demos, manage implementation rollouts, and work closely with scrum teams to ship features on time and with impact. Customer-Centric Strategy: Gather and prioritize customer feedback to continuously refine Discovery AI features and address real-world use cases. Cross-Functional Leadership: Collaborate with engineering, data science, UX, services, and marketing teams to ensure aligned product delivery. Market & User Research: Conduct in-depth research to identify opportunities for new AI-powered capabilities and competitive differentiation. Analytics & Prioritization: Use data insights and usage metrics to shape roadmap decisions and measure product success. Internal Enablement: Create clear documentation, support training materials, and partner with customer success to handle escalations. Go-to-Market Collaboration: Work with marketing and sales teams to communicate product value and drive adoption. Qualifications: 5+ years of experience in Product Management, ideally in B2B SaaS, AI/ML, or document/data extraction platforms. Proven ability to manage full product lifecycle from concept to launch and iteration. Strong grasp of AI/ML fundamentals and how they apply to business workflows. Experience with Contract Lifecycle Management (CLM) or enterprise legal/document systems is a strong plus. Bachelor s degree in Engineering or related technical field (Master s or MBA is a plus). Strong communication and stakeholder management skills across both technical and business teams. Passionate about solving real-world customer problems using data and intelligent automation. What Will Set You Apart: Deep empathy for the customer journey and a strong desire to build products that deliver measurable impact. Proven leadership in Agile product development environments. Ability to clearly communicate complex technical concepts to non-technical audiences. Enthusiasm for AI-driven transformation and the future of intelligent business systems. Collaborative mindset with the ability to influence without authority across distributed teams. Qualification : Bachelors degree in Engineering or related technical field (Masters or MBA is a plus).

Job Title: Sales Executive IT & Digital Marketing Location: Bengaluru Experience Required: 1-3 years Job Type: Full-time Job Overview We are looking for a dynamic and results-oriented Sales Executive to join our IT and Digital Marketing team in Bengaluru. The ideal candidate will possess a strong understanding of both technology and digital marketing solutions, alongside excellent sales and business development skills. In this role, you will drive new business opportunities, build strong client relationships, and collaborate with our technical and marketing teams to deliver tailored solutions that meet client needs. Key Responsibilities Lead Generation & Prospecting: Identify and generate new business opportunities through cold calling, email outreach, and networking. Sales Pipeline Management: Develop and manage a sales pipeline using CRM tools, tracking leads from initial contact through to deal closure. Client Meetings & Presentations: Conduct client meetings to present and pitch IT and digital marketing solutions, tailoring proposals to meet client-specific challenges. Market Research: Perform market research and competitor analysis to identify trends, opportunities, and new business avenues within the IT and digital marketing sectors. Collaborative Strategy: Work closely with the technical and marketing teams to ensure solutions align with client needs and guarantee seamless execution of projects. Client Visits: Travel to various client locations within Bengaluru and surrounding areas to build relationships, understand needs, and present our services. Regular travel is essential. Negotiation & Closing: Negotiate pricing, terms, and contracts with prospective clients to close deals and achieve set revenue targets. Account Management: Build and maintain long-term client relationships, ensuring customer satisfaction and identifying opportunities for cross-selling and up-selling additional services. Key Skills & Expertise Technical Knowledge: Basic understanding of IT solutions and digital marketing practices (SEO, SEM, social media, etc.). Sales Expertise: Proven track record of achieving or surpassing sales targets, with strong negotiation and closing skills. Communication: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. Client Management: Strong interpersonal and relationship-building skills to ensure long-term partnerships with clients. Analytical Skills: Ability to analyze sales data, market trends, and customer feedback to refine business strategies. Self-Starter: Highly motivated and proactive, able to work independently and thrive in a fast-paced environment. Marketing Tools: Familiarity with marketing automation tools (e.g., HubSpot, Marketo) and CRM platforms. B2B & B2C Sales: Experience in both B2B and B2C sales environments. Social Media & Content Management: Knowledge of social media marketing, content management, and digital marketing strategies. Qualifications Education: Any Graduate. Experience: 1-3 years of experience in business development, sales, or account management, ideally in IT services or digital marketing. Work in an innovative, fast-paced environment with ample growth opportunities. Collaborate with a talented team in the IT and digital marketing fields. Competitive salary and benefits package. Opportunity to work with cutting-edge technologies and solutions. Qualification : Any Graduate.

Job Title: Support Engineer Location: Bengaluru Company: Loadshare Networks About Loadshare Networks At Loadshare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors such as Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. Our platform supports a wide range of intra-city logistics operations, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale & Reach: 500,000+ daily last-mile deliveries across 500+ towns 20,000+ active delivery partners 1M+ shipments daily via our proprietary supply chain SaaS platform Role Overview We re looking for a skilled Support Engineer to join our Bengaluru team. You ll be the first point of contact for resolving customer issues, analyzing technical problems, and collaborating closely with the engineering and product teams to ensure a smooth, high-quality user experience. This role is ideal for someone who enjoys problem-solving, has strong technical aptitude, and communicates clearly with internal and external stakeholders. Key Responsibilities Troubleshoot and resolve user-reported issues on web and Android platforms. Collaborate with product and engineering teams to handle technical escalations. Conduct root cause analysis and assist in identifying long-term fixes. Manage tickets and user requests using support tools such as Freshdesk or Zendesk. Document known issues and resolutions to improve the support knowledge base. Perform data analysis using SQL and Excel to support incident investigation. Support implementation and onboarding efforts for clients as needed. Proactively suggest product or process improvements based on user feedback. Requirements 2+ years of experience in a technical support role, preferably in a B2B SaaS environment. Strong skills in SQL, database management, and Microsoft Excel. Hands-on experience with customer support tools like Freshdesk, Zendesk, or similar platforms. Prior experience supporting cloud-based applications and Android apps. Excellent troubleshooting and problem-solving skills. Strong verbal and written communication in English and Hindi. Ability to clearly articulate issues, root causes, and solutions to both technical and non-technical audiences. Experience in stakeholder engagement, customer success, or relationship management is a plus. Key Skills SQL, Databases, Excel Problem Solving & Root Cause Analysis Freshdesk / Zendesk / Support Platforms Cloud & Android Application Support Customer Service & Relationship Management Gap Analysis & Stakeholder Communication

Role: Email Marketing & CRM Automation Specialist Experience Required: Minimum of 4+ years of relevant experience Location: Bangalore Notice Period: Open Preferably Immediate Joiners Employment Type: Full-Time About Aezion: Aezion is a leading technology solutions provider, specializing in custom software development, AI-driven solutions, and enterprise digital transformation. As a trusted digital engineering partner in the USA, we are committed to delivering outstanding value across all stages of the project lifecycle architecting, designing, developing, hosting, maintaining, and supporting. We are dedicated to exceeding client expectations and stand by our promise: "Get it right, or make it right." At Aezion, we view our work as more than a job; it s a ministry that reflects our core values. Our Culture: Aezion is driven by our Purpose Love others like Christ and guided by our values of Love, Dependability, Humility, Diversity, Speed, and Innovation. We believe that service defines us, and our dedicated team of 200+ employees work with passion to transform our clients into lifelong partners. Role Overview: We are looking for an Email Marketing & CRM Automation Specialist to join our team and take ownership of lead management and automation processes. You will be responsible for managing CRM software, creating automated workflows, and driving customer engagement through email campaigns. Your expertise in CRM systems, email marketing, and lead nurturing will be critical in optimizing lead conversion and ensuring effective customer communication. Key Responsibilities: CRM Management: Oversee CRM software to organize, store, and manage lead data effectively. Ensure data is up-to-date and accurate for marketing and sales teams. Email Automation & Workflows: Develop and optimize automated email workflows and sequences for lead nurturing, customer engagement, and sales funnel management. Lead Scoring & Segmentation: Implement lead scoring models to prioritize leads based on engagement and behavior, ensuring that the most promising prospects are addressed first. CRM Data Analysis: Track and analyze CRM data to monitor performance, identify trends, and suggest improvements to the marketing strategy. CRM Integration: Integrate CRM with other marketing tools and platforms to ensure smooth workflows and data sharing across systems. Lead Nurturing: Manage and optimize lead nurturing strategies in a B2B environment, ensuring consistent engagement and progression through the sales funnel. Required Skills and Experience: CRM Expertise: Proficiency in using CRM platforms such as HubSpot, Salesforce, or similar to manage lead data and drive marketing automation. Marketing Automation: Advanced skills in setting up, optimizing, and maintaining marketing automation workflows and email campaigns. Data Analysis & Segmentation: Strong experience in customer data analytics, segmentation, and reporting to ensure targeted and personalized marketing efforts. Lead Nurturing in B2B: Expertise in lead nurturing, particularly within a B2B environment, managing sales funnels, and maximizing lead conversion rates. CRM & Marketing Integration: Ability to integrate CRM systems with other marketing technologies and tools to create a seamless experience for both customers and internal teams. Email Marketing Tools: Proficiency in email marketing platforms and tools, with a focus on driving engagement and optimizing email performance. Preferred Qualifications: Experience with HubSpot CRM or other advanced marketing automation platforms. Proven track record in managing large-scale email marketing campaigns and nurturing leads in a B2B environment. Strong understanding of customer behavior, lead scoring, and email campaign optimization.

Job Title: Digital Marketing Specialist Location: Bangalore Experience: 2-4 Years Qualification: Any Graduate Number of Openings: 2 Joining: Immediately Type: Full-Time Job Summary: We are hiring a Digital Marketing Specialist to join our team. The ideal candidate will be responsible for creating a brand presence for the company through both online and offline marketing strategies. You will be the key player in developing and implementing unique strategies to enhance our digital footprint and engage with our target audience creatively. Roles & Responsibilities: Social Media Management: Maintain and manage a social media calendar to ensure consistent and timely posting. Engage in social media activities, including creating and executing content for all social platforms (Facebook, LinkedIn, Instagram, etc.). Content Creation: Write crisp, clean, and engaging social media copy to promote both new and existing content. Repurpose blog posts, infographics, whitepapers, and other assets into channel-specific microcontent. Collaborate with the design and video teams to produce high-quality creative graphics, GIFs, and videos that align with brand guidelines. Campaign Ideation and Execution: Ideate and execute moment marketing and topical campaigns based on trending topics and industry news. Partner with internal teams (PR, SEO, Content Marketing) to streamline efforts and deliver comprehensive campaigns. Social Media and Digital Trends Monitoring: Stay updated with current social and digital trends and conduct competitor analysis to identify opportunities. Keep track of engagement-driven comments and feedback across social channels, and escalate feedback to the ORM team when necessary. Reporting and Analytics: Maintain social media reports on a weekly/monthly basis, providing insights and updates to the management team. Measure campaign performance and adjust strategies accordingly. Skills & Requirements: Educational Qualification: Bachelor s degree in Business Administration or a related field; Master s degree preferred. Experience: Demonstrable 2+ years of experience in business social media management. Strong understanding of the social media landscape and how to leverage it for brand marketing. Creative Skills: Strong portfolio showcasing creative, advertising, social media, or brand marketing work. Passion for creating social-first content with a strategic mindset on execution. Technical Skills: Proficient in social media publishing tools (Hootsuite, Buffer, etc.). Experience with paid campaigns on Facebook, LinkedIn, and Twitter. B2B marketing and familiarity with video production are a plus. Communication Skills: Excellent written and verbal communication skills in English. Digital Marketing Knowledge: Deep understanding of digital marketing best practices, including content management, brand voice, and customer personas. Social Media Expertise: Experience running campaigns across mediums such as Facebook, LinkedIn, Twitter, Pinterest, and Instagram is a plus. Why Should You Apply?: Dynamic Work Environment: Collaborate with creative and marketing professionals in a fast-paced environment. Growth Opportunities: Opportunity to grow and develop digital marketing skills while contributing to the success of the brand. Innovation-Driven Culture: Work with a team that encourages creativity and innovation in digital marketing strategies. If you re passionate about social media marketing, creating innovative content, and have a proven track record in digital marketing, then apply now! We re excited to have you join our team and bring new ideas to the table. Qualification : Bachelors degree in Business Administration or a related field; Masters degree preferred.

About the role - Manager - Customer Success The Manager - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interacts directly with customers, internal stakeholders and providers. Responsibilities Monitoring progress of the projects through customer meetings and providing MIS and regular updates on various projects to senior management & stakeholders. Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality for their specific business needs. Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients. Experience in setting up NPS / CSAT Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn Manage and coach a team of customer success executives and operations executives. Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them. Design and set up processes and work on continuous improvement of the set processes. Collaborate with the technical team to set up or configure Intugine s software platform as per clients requirements and troubleshoot technical issues raised by them. Set and monitor KPIs to access projects. Implement systems and processes that deliver improvement toward 100% conformance to client requirements. Research and analyze Intugine's new products and design a process for their implementation. Requirements 2-5 years of experience in business operations/customer success. Minimum 1 year of B2B Saas operations experience preferred. Minimum 1 year of management experience preferred. MBA preferred from Tier 1/2/3 colleges. You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital. Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must. Soft skills, including effective time management, prioritizing and delegation, is a must. You must be able to lead, coach, inspire, support and motivate your team, and always seek to improve best practice. Knowledge in SCM is a plus. Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous. Desire to assume responsibility and work autonomously. Highly organized and able to juggle numerous tasks. Good written and spoken English (being a native speaker will be a plus). Qualification : MBA preferred from Tier 1/2/3 colleges.

At Jupiter, we know that money is always on our minds, but it often comes with a rollercoaster of emotions. That s why we are on a mission to help people improve their relationship with money. We are a financial services platform that leverages technology to provide seamless, user-friendly products related to banking, loans, and investments. Whether it s a savings account, credit card, investments, or payments, it's all on Jupiter. Our goal is to simplify personal finance by cutting through complex banking jargon, offering smart spending insights, and providing innovative features to help users make sense of their finances. Our Journey So Far Founded in 2019 by Jitendra Gupta (the founder of Citrus Pay), Jupiter was born from the idea of creating a customer-centric personal finance experience, just like other industries such as food and entertainment. After our launch in 2021, we saw rapid growth, with a waitlist of over 100,000 eager users and reaching 1 million users within 10 months. Today, Jupiter is trusted by 2.7 million+ users. Our Insights feature automatically tracks and analyzes spending across accounts, providing actionable insights. Our Edge CSB Bank RuPay credit card is loved for its unique transparent design and rewarding features. Moreover, our No-Penalty SIP and Daily SIP at Rs 10 have made investing easier for over 100,000 users. We believe in harnessing cutting-edge technology, data analytics, and building a team of passionate individuals who share our vision of a more accessible, transparent, and inclusive financial ecosystem. And now, we re looking for people like you to join us. Who We're Looking For We are looking for a motivated and well-spoken Jr. Corporate Sales Manager to join our Corporate Salary team. You will play a key role in developing new corporate leads, understanding customer needs, and ensuring a smooth sales process. If you re someone who can close deals and meet targets, this role is for you. Roles and Responsibilities Previous experience in B2B Corporate Sales is preferred. Experience in fintech, insure-tech, employee benefits, corporate banking, or startup environments is a plus. Minimum 6 months of corporate sales experience required. Proficiency in Microsoft Excel. Fluent communication in English & Hindi (other regional languages are a plus). Strong organizational skills and ability to multitask effectively. Excellent phone and cold-calling skills. Exceptional customer service and relationship management skills. Ability to source sales via cold calls, emails, and lead follow-ups. Experience in lead generation, outbound calling, and customer need analysis. Ability to stay informed about competitor products and services. Closing sales and meeting sales targets. Location: Bangalore Note: MBA Freshers are also welcome to apply. What Is Needed for This Role Proficiency in cold calling, email outreach, and lead follow-ups. Ability to generate and qualify corporate leads. In-depth understanding of customers' needs and identifying sales opportunities. Developing and maintaining a sales pipeline. Demonstrating the features of products and services to customers. Achieving sales targets and closing deals. Opening Salary accounts for corporate employees. Why You Should Work With Us Ownership: We highly value individuals who take ownership and see projects through to completion. Problem-Solving: We love tackling meaningful challenges and creating experiences that delight customers. Culture Fit: We value individuals who can engage in healthy conflict and make decisions with confidence. We prioritize consent over consensus. Excellence: If you re driven by continuous learning, growth, and improvement in a dynamic environment, Jupiter is the place for you. Our Hiring Process We raise the bar with each hire and evaluate candidates based on passion, ambition, and skills. Here s what you can expect: The Intro: Our recruitment team evaluates applications to find the best fit based on skills and past experiences. Two-Way Street: An interview with the hiring manager to understand your interest in the role and your expectations. You ll also have the chance to ask questions, and assignments may be given. Culture Matters: We ensure the candidate is a cultural fit for Jupiter. It s also your opportunity to see if we align with your values. The Offer: If we find you re the right fit, we ll extend an offer to you!

Customer Success Manager Location: Bengaluru Experience: 10+ Years About Saviynt Saviynt is an identity authority platform designed to power and protect the digital workplace. In an era of rapid digital transformation and increasing cyber risks, organizations need solutions that balance security with agility. Saviynt s Enterprise Identity Cloud offers unparalleled visibility, control, and intelligence, enabling businesses to defend against threats while providing users with the right access at the right time. Role Summary As a Customer Success Manager (CSM), you will be responsible for ensuring customer loyalty, satisfaction, and adoption of Saviynt s innovative products and services. Using a customer-centric approach, you will drive value-based outcomes, oversee adoption strategies, and facilitate customer expansion opportunities. Your ultimate goal is to ensure customer success, leading to higher retention, increased adoption, and a strong customer advocacy network. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for customers post-implementation. Develop and maintain deep, trusted relationships with key stakeholders. Act as a customer advocate, gathering feedback and driving improvements. Subscription & Adoption Strategy Monitor customer health and proactively address adoption barriers. Manage the subscription renewal pipeline, ensuring high retention rates. Educate customers on new features and releases to drive adoption. Collaboration & Problem-Solving Work closely with Sales, Implementation Partners, and Cross-Functional Teams to enhance customer experience. Conduct regular health checks, resolve adoption challenges, and ensure smooth issue resolution. Lead customer meetings, track action items, and drive timely execution. Continuous Improvement & Growth Identify upsell and cross-sell opportunities to drive revenue expansion. Provide insights into product utilization trends and recommend improvements. Support process improvement initiatives to enhance customer success operations. What You Bring Bachelor s degree in Computer Science, Engineering, or a related field 10+ years of experience in customer-facing roles such as Customer Success, Account Management, or Professional Services Experience in Identity & Access Management (IAM), Cybersecurity, and Compliance (preferred) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate complex technical concepts into business-friendly language Proven ability to manage relationships and navigate challenging customer interactions Experience in fast-paced, high-growth SaaS environments Availability to engage with customers during North America hours Be part of a high-growth, industry-leading identity security company Work on cutting-edge IAM solutions that power global enterprises Collaborate with a passionate, customer-driven team Enjoy a dynamic, flexible, and inclusive work environment Saviynt is an equal opportunity employer, and we welcome applicants from diverse backgrounds. Join us in shaping the future of identity security!

Customer Success Manager (Commercial/SMB) Location: Bengaluru Experience: 3-5 Years (Management), 10+ Years (Customer Success) Shift: North American Customer Hours About Saviynt Saviynt is an identity authority platform that empowers organizations to secure and manage digital access while enabling innovation. As businesses navigate digital transformation and increasing cyber risks, Saviynt s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to protect users while ensuring seamless access to essential tools and technologies. Role Overview As a Customer Success Manager (CSM) Commercial/SMB, you will be responsible for customer loyalty, retention, and adoption of Saviynt s solutions. This role requires a proactive leader who can drive value-based outcomes, provide strategic oversight, and mentor a team of 4 CSM Associates in India. You will collaborate closely with cross-functional teams, ensure successful onboarding, and help customers maximize the value of their investment in Saviynt. Key Responsibilities Customer Relationship & Success Management Serve as the primary point of contact for customers post-implementation. Manage a regional book of business focused on Commercial/SMB customers. Develop and maintain strong relationships with key customer stakeholders. Oversee customer health and proactively eliminate adoption barriers. Manage subscription renewals, ensuring high retention rates. Monitor product utilization trends and recommend improvements. Strategic Growth & Expansion Identify and develop up-sell & cross-sell opportunities. Drive customer education on new features & releases. Gather customer feedback and provide insights to product & engineering teams. Collaboration & Process Improvement Work with Sales, Implementation Partners, and Internal Teams to enhance customer experience. Conduct routine health checks and coordinate remediation plans when needed. Lead customer meetings, track action items, and ensure execution. Implement and improve customer success best practices. Team Leadership & Mentorship Lead and coach 4 CSM Associates in India. Oversee team initiatives and ensure alignment with customer success goals. Travel & Availability Available to work North America hours to support customers. Travel to customer sites (up to 50%) when required. What You Bring Bachelor s degree in Computer Science, Engineering, or related field 10+ years of experience in customer-facing roles (Customer Success, Account Management, or Professional Services) 3-5 years of experience in people management Experience in Identity & Access Management (IAM), Cybersecurity, or Compliance (Required) Strong knowledge of cloud, hybrid, and on-premise IT architectures Ability to translate technical concepts into business-friendly language Track record of managing customer relationships and resolving challenges SaaS experience in a fast-paced, high-growth environment Perks & Benefits Medical, Dental, Vision, Life Insurance 401K Plan Unlimited PTO & Sick Leave Daily Catered Lunches & Employee Recognition Programs Team Socials & Holiday Parties Salary: $150,000 - $180,000 per year (Plus eligibility for discretionary bonus based on performance) Not accepting applications from candidates based in California, Colorado, and Washington Security & Compliance Responsibilities As part of this role, you will be required to: Complete Security & Privacy Awareness Training during onboarding and annually thereafter. Adhere to Information Security & Privacy Policies, including but not limited to: Data Classification, Retention & Handling Policy Incident Response Policy & Procedures Business Continuity/Disaster Recovery Policy Mobile Device & Access Control Policies Saviynt is a high-growth, industry-leading company in identity security. You will have the opportunity to: Work on cutting-edge IAM solutions for global enterprises. Drive real impact in a customer-centric role. Be part of a collaborative, diverse, and inclusive work environment. If you are passionate about customer success and thrive in a dynamic environment, we d love to hear from you! Saviynt is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, disability, or veteran status.