Banking Operations Jobs in Pune
220 Jobs Found
Leader Of It Operations
Redaptive
Leader of IT Operations Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize their infrastructure through Infrastructure Monetization. Headquartered in Denver with a global presence across 10+ countries, we focus on delivering measurable sustainability and operational impact. Position Summary Redaptive is seeking an exceptional Leader of IT Operations to join our technology leadership team. This executive role oversees ITSM, agile delivery, and ITIL implementation. The ideal candidate will have deep expertise in multi-national team leadership and the ability to translate strategic direction into operational results. Key Responsibilities IT Operations & ITSM Own all IT operations and service delivery, ensuring stability, security, and alignment with business priorities. Implement comprehensive ITIL practices including change, configuration, release, and incident management. Lead IT delivery teams in Pune using Agile delivery frameworks. Manage the vendor ecosystem, ensuring performance accountability and SLA adherence. Enterprise Systems & Automation Oversee administration of enterprise systems: Salesforce (CRM), NetSuite (ERP), and HubSpot. Drive system adoption through training, playbooks, and enablement programs. Collaborate with business operations to implement automation projects. Cybersecurity & Compliance Implement and monitor cybersecurity controls and incident response protocols. Ensure adherence to regulatory compliance and data protection requirements. Required Skills & Experience 12+ years of progressive IT leadership experience with multi-national teams. Deep expertise in ITIL v4 methodologies and Agile delivery. Strong experience with Salesforce, NetSuite, and HubSpot. Proven ability to translate corporate strategy into operational execution. ITIL Certification (Foundation minimum, Expert/Master preferred). Perks & Benefits Financial: Competitive pay, performance bonuses, and equity participation. Wellbeing: Comprehensive health insurance, wellness apps, and Employee Assistance Program. Flexibility: Hybrid work model, generous PTO, and family-first policies. Growth: Access to continuous learning programs and certifications.
Legal Operations Associate
Redaptive
Legal Operations Associate Location: Pune | Employment Type: Full-Time About Redaptive Redaptive helps large companies modernize infrastructure with no upfront capital through Infrastructure Monetization. Founded in 2015 and headquartered in Denver, Colorado, we operate across 12,000+ sites in over 10 countries with a mission-driven, fast-paced culture. Position Summary Redaptive is seeking a Legal Operations Associate to support day-to-day activities within the Legal Department. This role is responsible for managing contracts, tracking legal workflows, and supporting compliance and process improvement initiatives in a growing, fast-paced organization. Key Responsibilities Contract Management & Tracking Prepare and file legal and corporate documents in internal systems. Maintain accurate records of contracts, legal files, and correspondence. Monitor contract lifecycles, including signature routing, renewals, and expirations. Coordinate contract requests between internal stakeholders and the Legal Department. Workflow Coordination Triage incoming legal requests and support task allocation to optimize turnaround times. Serve as a liaison between the Legal Department and other internal departments. Department Support Support legal due diligence, audits, and compliance documentation efforts. Liaise with external counsel and vendors for document collection. Participate in process improvement initiatives to enhance efficiency. Required Skills & Qualifications Software Tools: Familiarity with document management tools (e.g., Contract Wrangler, SharePoint, Salesforce). Task Management: Experience with ticketing systems such as JIRA or Asana. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Knowledge: An understanding of legal document types is a plus. Experience: 1 2 years in a legal, compliance, or corporate administrative environment. Education: Bachelor s degree in Law, Business Administration, or a related field. Perks & Benefits Financial Wellbeing: Competitive pay, performance bonuses, and equity participation. Flexibility: Hybrid work model and generous paid time off. Growth: Access to continuous learning programs and certifications. Live Well: Comprehensive health insurance and Employee Assistance Program. Qualification : Bachelors degree in Law, Business Administration or a related field
Senior Executive Operations And Service
Bajaj Finance
Position: Senior Executive Operations and Service Department: Customer Service Branch Operations Location: Bengaluru Experience Required: 0 2 years Minimum Qualification: Graduate (Other relevant qualifications accepted) Job Overview: This position is with Bajaj Finance Ltd. We are looking for a dedicated and detail-oriented individual to manage and support branch-level operations for our Gold Loan business. The ideal candidate will ensure process adherence, operational efficiency, and customer satisfaction at the branch level. Key Responsibilities: Oversee the fulfillment of gold loan processes at the branch following lead conversion and initial data entry by marketing executives Ensure adherence to internal policies, processes, and turnaround times (TATs) Maintain compliance with vaulting procedures and gold storage protocols Conduct gold ornament valuation and audit gold holdings as per company guidelines Train new team members on gold loan processes, policies, and appraisal techniques Monitor local market trends and provide regular feedback to Head Office on credit policies and operational challenges Analyze branch-level data and share operational insights and best practices with other teams Key Skills & Qualifications: Graduate with 1 4 years of experience in the gold loan industry Strong understanding of gold appraisal and valuation processes Experience in training and mentoring staff on gold loan operations Excellent interpersonal and communication skills High integrity, attention to detail, and process-oriented mindset Cultural Values Expected: Work Hard Be consistent and focused on achieving targets Execute with Rigor Take ownership and drive results with discipline Own It Act with honesty, responsibility, and fairness in all interactions Act with Integrity Uphold organizational policies and ethical standards Qualification : Graduate (Other relevant qualifications accepted)
Head - Service Operations
Entrata India
Head Service Operations Location: Pune Department: Product Management Product Employment Type: Full-Time About Entrata Founded in 2003 by visionary college students revolutionizing online rent payments, Entrata has grown into a global leader serving property owners, managers, and residents. Recognized with prestigious awards such as the Utah Business Fast 50, Silicon Slopes Hall of Fame (Software Company - 2022), and the Women Tech Council Shatter List, our all-encompassing software suite includes rent payments, insurance, leasing, maintenance, marketing, and communication tools reshaping property management worldwide. With a team of 2,200+ professionals across offices in Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup agility with enterprise stability. We prioritize transparent communication, diversity of thought, bold innovation, and collective excellence to create better living experiences globally. Role Overview Entrata is seeking a seasoned and motivated Head of Service Operations (Senior Director/Vice President level) to lead and scale our India-based operational teams. Reporting directly to the Managing Director of India, this role will partner closely with India and US leadership, including R&D, Implementation, Support, and Services. Your primary responsibility will be managing current shared services teams such as Utility Operations, Professional Services/Implementation, Support, and Marketing Services while strategically expanding operational capabilities within India. The focus will be on driving cost efficiency, process optimization, operational excellence, and sustainable growth. This position demands a proven leader with extensive experience managing high-performing teams, preferably in the SaaS industry or similar fast-paced environments. Key Responsibilities Operational Leadership: Set strategic direction and provide leadership for India-based operational teams aligned with global company goals and India-specific initiatives. Team Management: Lead, mentor, and develop a diverse group of operational professionals, fostering a culture of collaboration, accountability, and continuous improvement. Shared Services Growth: Plan and execute the transition of additional operational functions to India, targeting cost efficiencies, process improvements, and service-level enhancement. Operational Excellence: Implement best practices and leverage technology to improve productivity, streamline workflows, and enhance service quality. Budget & Financial Oversight: Manage the operational budget, optimize resource allocation, and ensure maximum ROI. Cross-Functional Collaboration: Partner with leadership across India and the US including R&D, Implementation, and Support to integrate operations seamlessly. Vendor & Partner Management: Oversee vendor relationships, enforce service level agreements, and control costs effectively. Performance Monitoring: Define KPIs and metrics, regularly reporting operational performance to senior leadership. Compliance & Risk Management: Ensure adherence to relevant regulations and internal policies while proactively managing operational risks. Talent Acquisition & Development: Lead hiring efforts and talent development to build a strong, scalable operations team. Minimum Qualifications Bachelor s degree in a relevant discipline. 15+ years of progressive experience in operations management. Proven success building and leading high-performing, geographically dispersed teams. Deep understanding of shared services models and operational transition experience. Strong capability managing multiple technical and operational functions aligned to corporate objectives. Excellent cross-functional collaboration skills across global teams. Advanced analytical, problem-solving, and decision-making abilities. Outstanding communication, interpersonal, and presentation skills. Experience managing operations in a global, multi-time zone environment. Familiarity with India s business environment and regulatory landscape. Preferred Qualifications MBA or other advanced degree. SaaS industry experience. Knowledge of relevant SaaS platforms and technologies. Demonstrated success in transitioning operations to cost-effective locations. Experience in vendor management and financial reporting. Expertise in operational excellence methodologies (Lean, Six Sigma, etc.). Proven track record of scaling operations in high-growth companies. In-depth understanding of compliance standards and regulatory requirements. Lead and grow a key operational hub within a leading global proptech company. Collaborate with innovative, diverse teams across multiple continents. Influence the development of scalable, efficient operational models. Access to ongoing professional growth opportunities in a dynamic environment. Qualification : Bachelors degree in a relevant discipline
Relationship Manager - Mid Market
Airtel
Job Title: Relationship Manager Mid Market Location: Pune Function: Customer Experience Relationship Management Employee Type: Full-Time Experience Required: 1 3 Years Role Purpose As a Relationship Manager Mid Market, you will be responsible for managing the entire lifecycle of corporate clients in the mid-market segment for telecom services including Mobility, Fixed Line, and Data solutions. This role focuses on ensuring seamless service delivery, account growth, and customer satisfaction while strengthening Airtel s presence within client organizations. Key Responsibilities Customer Lifecycle Management Manage end-to-end service delivery for assigned corporate accounts, ensuring adherence to SLAs and TAT. Serve as the single point of contact for all client interactions, ensuring timely resolution and zero escalations. Conduct regular service camps, account reviews, and customer engagement activities to enhance brand visibility and retention. Revenue Growth & Churn Control Drive upselling and cross-selling of Airtel s telecom products and services across the customer lifecycle. Monitor account usage and proactively address churn risks to ensure account stickiness and revenue stability. Operational Excellence Ensure strict compliance with all business processes and service-level standards. Maintain accurate and updated account dossiers, track complaint levels, and promote digital adoption (e.g., e-bills, self-care platforms). Collections & Payment Efficiency Improve collection efficiency (0 60 days, 60 90 days) by ensuring timely payments and reducing suspense through virtual account management. Support clients in payment posting, billing queries, and reconciliation activities. Performance Monitoring Track and analyze corporate account performance across multiple telecom products and services. Promote digital enablement and virtualization through tools such as PFH, self-care portals, and paperless billing. Required Skills Strong analytical thinking and problem-solving ability. Proficiency in Microsoft Excel and financial modeling. High process orientation and attention to detail. Excellent verbal and written communication skills. Strong customer-centric approach and service mindset. Effective negotiation and stakeholder management. Qualifications Bachelor s degree in Engineering, Business Administration, or related field. MBA in Marketing or Operations is preferred. Work Experience 1 3 years of relevant experience in client servicing or relationship management, preferably in the telecom industry. Candidates with 2 7 years of telco experience can also be considered based on role fit. Qualification : Bachelors degree in Engineering, Business Administration, or related field
Branch Operations Executive
Tata Aia Life Insurance
Branch Operations Executive Location: Pune Experience: 2-3 Years Openings: 2 About the Role: As a Branch Operations Executive, you will be a vital support for our pan-India branch network, reporting directly to a Senior Manager. This individual contributor role focuses on providing essential Management Information System (MIS) support, driving performance metrics, and ensuring seamless communication between branches and various Head Office stakeholders. Your meticulous attention to detail and ability to transform data into actionable insights will be key to success. What You'll Do: Daily Performance Tracking: Provide branches with crucial daily MIS updates to drive Issuance and S2S (Service-to-Sales) performance. Opportunity Analysis: Support branches by analyzing walk-in and outcall data to identify and capitalize on new business opportunities. Coordination & Collaboration: Act as a central point of contact, coordinating regularly with Area Operations Heads (AOH) and Territorial Operations Heads (TOH), as well as other Head Office departments (Ops, HR, IT, etc.) for various MIS, reports, and other requirements. Feedback & Reporting: Collating issuance-related feedback from stakeholders and preparing comprehensive monthly dashboards and presentations for senior management reviews. Key Performance Support: Track and share daily BOD (Beginning of Day) pending details related to issuance with all relevant stakeholders. Provide End of Day (EOD) updates on New Business (NB) pending cases. Assist branches with surrender retention efforts in coordination with the Head Office BCT team. Data Management: Manage branch mapping and headcount details, sharing updates with allied departments monthly or as changes occur. System Updates: Facilitate monthly outcall data uploads to Ubona after coordinating with the HO S2S team. Ad-hoc Reporting: Fulfill any other ad-hoc MIS requirements from Senior Management. What We're Looking For: Experience: 2-3 years of experience, specifically in MIS management or a similar data-driven operational support role. Education: A Graduate degree from a recognized institution. Skills & Competencies: Strong Process Orientation: Ability to adhere to and improve operational workflows. Exceptional Attention to Detail: Meticulous in data handling and report generation. Effective Communication: Clear and concise in written and verbal interactions with various stakeholders. Customer & Consumer Engagement: An understanding of providing excellent support in a dynamic environment. Proficiency in MS Office tools, especially Excel, for data analysis and reporting. Strong Interpersonal and Relationship Building skills for effective collaboration. Qualification : A Graduate degree from a recognized institution.
Analyst, Operations
Zocdoc
Position: Analyst, Operations Location: Pune, Maharashtra, India Our Mission: Healthcare should work for patients but it often doesn t. Zocdoc empowers patients by providing a leading healthcare marketplace where millions can easily find and book care across specialties and insurance plans nationwide. We aim to transform healthcare into a competitive, consumer-friendly industry that raises quality and lowers costs. Your Impact: As an Analyst, Operations, you ll partner with Provider Set Up teams to turn operational activities into actionable insights. Through data analysis, metrics tracking, and visualization, you ll optimize workflows, projects, and overall team performance helping Zocdoc run smoothly and efficiently. You ll Enjoy This Role If You Are: Detail-oriented and results-driven, with a knack for extracting meaningful insights from diverse data sources. Comfortable working independently and collaboratively in a fast-paced, dynamic environment. Interested in leveraging emerging technologies like machine learning and AI to innovate. Technically proficient in data extraction, analysis, and visualization. A strong communicator and multitasker who quickly adapts to new challenges. Day-to-Day Responsibilities: Collaborate across teams to develop/refine performance metrics aligned with business goals. Manage projects end-to-end: data analysis, visualization, testing, deployment, and documentation. Standardize data interpretation and management practices to ensure consistency and integrity. Identify and streamline inefficient workflows using dashboards and consolidated data sources. Design and build custom queries and dashboards to support business decisions. Train and support end-users in understanding and leveraging new reports and dashboards. What Success Looks Like: Bachelor s degree with at least 60% in 10th/12th/graduation from a top-tier institution. 4+ years experience in data management, analysis, visualization, metrics tracking, and modeling. Advanced proficiency in SQL. Experience with Looker/LookML and Salesforce reporting (preferred). Python skills are a plus. Strong independent problem-solving skills. Excellent verbal and written communication. Benefits: Join a smart, supportive, and mission-driven team. Competitive compensation and medical insurance. Perks like catered lunch, Ping Pong, daycare facilities, wellness programs, and more. Cellphone and Wi-Fi reimbursements. Competitive parental leave and sabbatical (after 5 years). Annual sponsored health check-ups. Certified Great Place to Work (2024-2025). About Zocdoc: Zocdoc is the nation s leading digital health marketplace, helping millions find, compare, and book healthcare effortlessly. Founded in 2007, we are driven by our mission to empower patients and guided by our core values. We prioritize diversity, equity, and inclusion, fostering a collaborative, welcoming workplace. Qualification : Bachelors degree with at least 60% in 10th/12th/graduation from a top-tier institution.
Account & Finance Manager
Amsburg International Private Limited
Account & Finance Manager | Pune Job Description We are seeking a motivated and highly organized Account & Finance Manager with a strong background in accounting and financial management. You will be responsible for overseeing daily financial activities, coordinating budgets, and collaborating with internal teams to ensure timely delivery and alignment with business goals. Key Responsibilities Coordinate and collaborate with internal departments to ensure projects are delivered on time and within budget. Work closely with the finance team to monitor budgets, manage estimations, and oversee invoicing processes. Prepare and deliver weekly financial reports to the internal team for transparency and informed decision-making. Assist in completing contact reports promptly to support organizational communication. Support meeting planning, coordination, and follow-up activities to streamline operations. Qualifications & Requirements Minimum 3 years of experience in accounting, finance, or related roles. Highly organized with strong attention to detail and accuracy. Ability to effectively manage multiple priorities and deadlines. Excellent communication and interpersonal skills. Proficiency in financial software and MS Office tools. Be part of a collaborative environment where your financial expertise influences key business decisions. Opportunity to grow professionally and contribute to the company s strategic success. Competitive salary and supportive work culture. Location: Pune Job Type: Full-time Experience: 3+ years Industry: Finance / Accounting / Management
Technical Manager
Happiest Minds Technologies
Job Title: Application Security Lead Education Requirements (Must Have): B.Sc (IT/CS), B.Tech in any Engineering discipline, BCA, MCA, M.Sc. in Information Technology or a related field. Security Certifications (CEH, CISSP, CISA, CISM, CRISC) are highly preferred. Experience: 11-15 years of hands-on experience in Application Security, Network Security, and IT Risk & Compliance, with a strong background in security assessments, process audits, and application reviews. Experience in the BFSI (Banking, Financial Services, and Insurance) sector is preferred. Key Responsibilities: Leadership & Team Management: Lead and manage the Application Security (AppSec) team, which includes L1 and L2 resources. Act as the primary point of contact between clients and the team for all project-related activities, ensuring clear communication and effective collaboration. Oversee daily operations, ensuring resource optimization, and proactively address any issues or bottlenecks that arise during engagement. Application & Security Review: Lead the review of the security posture for various applications, including web, mobile, APIs, and other banking applications. Perform in-depth reviews of network architecture, source code, Vulnerability Assessment and Penetration Testing (VAPT) reports, and configuration audits to identify security risks. Review deliverables from L1 and L2 team members, ensuring they meet quality and completeness standards. Compliance & Risk Management: Monitor and report on compliance with relevant security standards and frameworks. Provide regular risk management updates to stakeholders, highlighting key findings and recommended mitigation strategies. Stakeholder Management: Engage with stakeholders across teams and departments to ensure alignment on security goals, strategies, and outcomes. Provide expert advice and recommendations on security best practices and risk management strategies. Required Skills & Expertise: Security Testing & Vulnerability Management: Strong expertise in vulnerability assessment and manual penetration testing using OWASP checklists. Proficiency in conducting penetration testing, ethical hacking, and static/dynamic testing of mobile applications. Expertise in the OWASP Top 10 and utilizing tools like OWASP ZAP for testing and vulnerability mitigation. Application Security Expertise: Deep understanding of application security concepts and best practices, including secure software development lifecycle (SDLC), threat modeling, and risk assessments. Experience in application and network security reviews, identifying vulnerabilities, and providing remediation strategies. Compliance & Risk Management Knowledge: Solid understanding of IT compliance standards and regulations, including PCI-DSS, GDPR, and other industry-specific frameworks. Proven ability to conduct audits, produce compliance reports, and assess risks effectively. Desirable Skills: Previous experience working within the BFSI sector is highly preferred. Excellent communication and stakeholder management skills. Ability to manage multiple projects simultaneously while ensuring high-quality deliverables. What We Offer: An opportunity to lead a team of security experts and work on high-impact projects within a dynamic and fast-paced environment. Continuous learning and development in the ever-evolving field of application security. Qualification : B.Sc (IT/CS), B.Tech in any Engineering discipline, BCA, MCA, M.Sc. in Information Technology or a related field.
Deputy Unit Manager
Bajaj Finserv
JOB DESCRIPTION Job Purpose This position is open with Bajaj Finance Ltd. Duties and Responsibilities RBI Regulatory COE: Work closely with the RBI Reporting Team to provide project management support, oversee project timelines and deliverables, and ensure compliance with regulatory requirements. Serve as the primary point of contact for the Finance Team during RBI inspections. Provide project management support to the Reporting Team, including developing project plans, tracking progress, and identifying risks and issues. Work with internal stakeholders to ensure that project deliverables are completed on time. Assist in the preparation of documentation and reports for RBI inspections. Ensure compliance with regulatory requirements and internal policies and procedures. Identify areas for process improvement and work with the Finance Team to implement changes. Act as a liaison between the Finance Team and other departments within the organization. Required Qualifications and Experience a) Qualifications CA / CA Inter having minimum of 1-2 years of experience in Banking / NBFC industry. Having strong background of accounting & financial systems. Strong understanding of RBI regulations and requirements. Excellent communication and interpersonal skills, with the ability to work collaboratively with stakeholders at all levels of the organization. Demonstrated ability to manage multiple projects simultaneously and meet deadlines. Attention to detail and a commitment to accuracy and quality. Proficiency in Microsoft Office and project management software. b) Work Experience 1 - 2 years of experience in Banking / NBFC industry. c) Skills Keywords RBI Inspection, PMO, NBFC, Banking, Finance Qualification : CA / CA Inter having minimum of 1-2 years of experience in Banking / NBFC industry.
Cluster Manager - Finance & Accounts
Bajaj Finserv
JOB DESCRIPTION Job Purpose This position is open with Bajaj Finance Ltd. Duties and Responsibilities Review of all GST returns (GSTR-1, GSTR 3B, GSTR-6, etc) and ensure that should be filed within due date. To ensure that correct payment of taxes should happen within due date. Review and ensure that GST credit should be reconciled and there should not be loss of GST credit. Prepare revenue reconciliation with GST returns to ensure correct reporting of all income stream while filing GST returns. Review and monitor asset procurement/ sale and ensure correct GST accounting. Ensure the proper controls are in place to mitigate error in accounting of GST liability or credit while booking income or expenses. Reviewing agreement with customers/ vendors so that same should secure interest of company wrt to GST. Provide impact analysis of GST on existing/ new business process. Provide update on changes in the GST laws/ provision and making suitable changes in the system/ process/ documentation. Work closely with consultants wherever need any advice or provide them appropriate details. Prepare and provide appropriate reply to the notices received from GST authorities and submission of required details on timely basis. Preparation of appeal papers/ stay application and filing thereof wherever necessary. Handel and provide appropriate reply to the queries received from department. Proactive in putting system/ process control to avoid corrective action at last movement. Review and file GSTR-9 and GSTR-9C within due date. Required Qualifications and Experience Candidate should be Chartered Accountant. Candidate should have work experience of 2-3 years in Indirect tax regime. Candidate who has experience in Banking Industry would be prepared.
Team Leader Sales
Eosglobe
Job Title: Sales Team Leader Location :Pune Job Summary The Sales Team Leader is responsible for overseeing and guiding the sales team to ensure optimal performance, customer satisfaction, and achievement of sales targets. This role involves training new sales team members, solving customer complaints, providing feedback, and motivating the team to meet organizational goals. The Sales Team Leader will also focus on building strong relationships with business partners and managing team performance. Responsibilities Training: Train new sales team members and assign specific tasks to other team members, monitoring their sales performance. Customer Service: Solve customer complaints and answer customers' questions. Guide team members on fulfilling customer requirements. Sales Support: Assist team members in selling products and services to maximize sales revenue. Feedback & Guidance: Provide constructive feedback to the sales team and assist in solving customer problems and queries. Motivation & Team Building: Motivate sales team members and create an atmosphere of healthy competition to drive performance. Relationship Management: Build and maintain good relationships with business partners to foster future growth. Inspiration: Create an inspiring team environment that motivates team members to achieve targets. Sales Guidance: Provide guidance to team members on how to achieve the monthly organizational expected target. Team Management: Manage shrinkage and attrition within the team to ensure consistent performance. Skills Required Experience in banking & insurance sales is necessary. Strong sales ability, business acumen, and commercial awareness. Excellent communication, interpersonal, and customer service skills. Strong leadership abilities. Good time management, strategic planning, and organizational skills.
Trainer / Senior Trainer
Eosglobe
Job Title: Sales Trainer Location :Pune Job Summary The Sales Trainer is responsible for delivering new hire training, process training, and sales training in the banking or insurance domain. This role involves conducting refresher training, performing training needs analysis (TNA), and collaborating with quality and operations teams for process improvement. The trainer should be able to execute training tasks on short notice, contribute to the learning process, and ensure that team members meet performance standards. Responsibilities Conduct Training: Deliver new hire training (NHT) and process-specific training. Sales Training: Conduct sales training sessions in banking or insurance domains. Refresher Training: Facilitate refresher training to ensure ongoing development and performance improvements. TNA & TNI: Conduct Training Needs Analysis (TNA) and Training Needs Identification (TNI) sessions. Monthly Activities: Complete monthly cyclic activities, including fresher training, monthly tests, and call monitoring. Learning Requirements: Identify training needs and understand learning requirements for continuous improvement. Process Improvement: Liaise with Quality and Operations teams to identify and execute process improvement plans. Quick Execution: Ability to execute training tasks and assignments on short notice. Contribute to Improvement: Demonstrate a keen interest in delivering and contributing towards process improvement efforts. Eligibility Minimum of 2 years' experience within BPO. Experience in sales or insurance training (banking experience preferred). Excellent written and verbal communication skills. Proficiency in MS-Excel. Strong command of the English language is required.
Senior Software Engineer
Tietoevry
Job Title: Senior Software Engineer Tietoevry Banking Location: Pune, India Education: Bachelor s or Master s degree in Computer Science, Information Technology, or related fields About Tietoevry Banking Tietoevry Banking is a leading technology partner for financial services, providing innovative solutions that drive digital transformation across the banking industry. We empower financial institutions with robust software platforms, advanced analytics, and agile development capabilities to enhance operational efficiency and deliver superior customer experiences. Role Overview We are seeking a Senior Software Engineer with strong expertise in C++ and Python, to join our dynamic team in Pune. In this role, you will be responsible for designing, developing, enhancing, and maintaining banking applications. You will collaborate closely with cross-functional teams to troubleshoot issues, implement new features, and ensure seamless functionality of our products. Key Responsibilities Design, develop, and maintain banking applications using C++, Python, and other relevant technologies. Analyze business and technical requirements to deliver high-quality solutions aligned with product and project goals. Work on enhancements, customizations, and bug fixes as part of the product lifecycle. Ensure adherence to best coding practices, code quality standards, and software development processes. Collaborate with global teams and stakeholders for solution discussions, technical feasibility assessments, and requirement clarifications. Identify bottlenecks, debug complex issues, and implement effective resolutions. Conduct code reviews, mentor junior team members, and actively contribute to team discussions. Required Skills & Experience Proficiency in C++ and Python development. Strong understanding of Standard Template Library (STL) and standard C++ libraries. Hands-on experience with Linux commands, SQL, XML, and Git. Familiarity with agile development methodologies and the software development lifecycle. Strong debugging, analytical, and problem-solving skills. Excellent communication and collaboration abilities to work effectively within global teams. Exposure to Java, JavaScript, or other relevant programming languages is a plus. Preferred Qualifications Prior experience working in banking or financial services domains is advantageous. Experience with cloud technologies, microservices, or containerized deployments is a plus. Opportunity to work on cutting-edge solutions for the banking industry. Exposure to global projects and collaboration with international teams. Professional development through learning opportunities and certification programs. A supportive and inclusive culture that fosters innovation and creativity. Flexible working arrangements and a healthy work-life balance. Diversity & Inclusion Commitment At Tietoevry, we believe in diversity, equity, and inclusion as drivers of innovation and creativity. We encourage applicants of all backgrounds, genders (m/f/d), and life experiences to join us, as we believe in fostering an inclusive workplace where everyone feels valued and empowered to contribute. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or related fields
Lead Consultant Specialist
Hsbc
About HSBC If you re looking for a career that helps you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. We aim to be where growth is, enabling businesses to thrive, economies to prosper, and helping people fulfill their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist. Role: Lead Consultant Specialist Key Responsibilities: Incident Management: Ensure the 24/7 availability of critical enterprise applications. Work with Digital, Non-Digital teams, and third parties to identify, classify, and prioritize production incidents. Root Cause Analysis: Collaborate with technical teams to ensure that the root cause of incidents is found as a priority. Ensure actions are documented, assigned, and tracked to meet Service Level Agreements (SLAs). Documentation & Reviews: Document incident and problem management reviews, ensuring all interested parties are invited to incident retrospectives. Oversee the daily management of the incident and problem ticket queues to ensure all open and aging tickets are being worked. Complex Problem Management: Oversee complex problem cases and associated actions, ensuring teams are progressing and collaborating at all times. Ensure problem resolutions are implemented through the appropriate change management policy. Trend Analysis & Action: Identify trends and patterns of incidents and trigger reviews with technical teams. Validate that problems have been documented correctly and contain accurate information. Conduct quality checks on outage records to ensure accurate impact recording. Process Improvement: Ensure the problem management process incorporates new errors into the Known Error Knowledge Base (KB). Produce regular and ad-hoc problem and incident management reports within agreed timescales. Collaboration & Promotion: Coordinate and promote the effective functioning of problem management activities across Digital Support teams and other connected teams. Incident Ticket Management: Ensure incident and problem tickets are up-to-date, working across Digital teams for efficient ticket management. Technology Modernization: Drive technology modernization initiatives and conduct Release Readiness and Milestone Reviews. Requirements: To be successful in this role, you should meet the following requirements: Experience: A decade of experience as an IT Incident Manager or IT Service Manager with excellent problem-solving skills and the ability to collaborate with technical teams. ITIL Knowledge: Advantageous knowledge of ITIL, with ITIL certification being preferred. Experience in Agile & DevOps: Experience of working in Agile environments and familiarity with DevOps practices. Service Desk Tools: Proficiency with service desk tools such as Jira Service Desk, Global Service Desk, and ServiceNow. ITSM Processes: Strong understanding of ITSM processes and participation in CAB meetings to discuss release scope and/or roadblocks. Communication Skills: Excellent written and verbal communication skills. Monitoring & Tooling: Familiarity with tooling for application monitoring using AppDynamics and logging setup using Splunk. Incident & Problem Management Approaches: Proficient in incident and problem management approaches (e.g., Pareto analysis, Ishikawa diagrams, brainstorming). Microservices Architecture: Experience with applications using microservice architecture will be an added advantage. On-Call Availability: Willingness to be on-call to provide impact information for the services. If you're ready to take your career to the next level with HSBC, we encourage you to apply.
Senior Product Owner
Hsbc
If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Product Owner Business: Digital Business Operations Global Operations Principal responsibilities The UAT VP for CROSS BORDER CROSS CURRENCY SVS will lead a team of UAT testers and provide functional support and guidance to the team and ensure the efficacy of testing, manage the risks by timely identification of issues and management of the defects. The role also requires the individual to Manage UAT direct reports, including leading, coaching, and mentoring testing team members. Integrate and embed UAT function into new micro services-based payments infrastructure, which includes defining UAT scope, tools, processes, and flows. Functionally own UAT across Cross border Cross Currency (CBCC) sub value stream(across assets). Work with Product owners and UAT team members to ensure front to back UAT coverage for all project and programs and provide inputs around requirements, defining acceptance criteria and identify applicable UAT test scenarios. Coordinate all cross-application dependencies and downstream impact with IT and business teams to prioritize enhancements and defects into releases.Collaborate and provide release status to leadership team and stakeholders. Drive automation and efficiency initiatives within the UAT set-up. Evaluate optimization of the existing test packs across. Ensure optimal resourcing of UAT test team to conduct regression and functional testing across releases and programs. Ensure UAT team is able to meet project timelines and resolve any cross functional issues, dependencies or impediments. Encourage and implement continuous learning initiatives within the team to stay updated with the latest testing practices and technologies. The individual will be responsible for guiding the team towards achieving unattended automation runs, optimizing test cases , and, streamlining the test packs to enable faster, more robust and comprehensive testing cycles Applying fail-first principles in manual testing to maximize the defect detection efficiency and ensure a robust system quality. Requirements Knowledge of Payments. Well versed with the latest automation testing trends/tools Exposure to Release and test management. Thorough understanding of SDLC & AGILE frameworks. Ability to work effectively with cross-functional teams and manage expectations of multiple stakeholders. Concurrent management of activities across multiple teams spread globally across different time zones. Excellent Communication (written / verbal) & co-ordination skills Assertive, Strong Negotiation / influencing skills Keen Eye for detail. Working Knowledge of tools like QC, Confluence and JIRA. Project Management skills. Over 12 years of payments experience. Strong risk orientation and exposure to Group Compliance, FIM and Risk policies.
Java Support Engineer/software Engineer
Hsbc
About HSBC HSBC is one of the largest banking and financial services organizations in the world, operating in 64 countries and territories. Our mission is to enable businesses to thrive, economies to prosper, and help people fulfill their hopes and ambitions. Whether you're aiming for the top of your career or exploring new directions, HSBC offers the support, opportunities, and rewards to help you realize your potential. Role: Software Engineer HSBC is seeking a Software Engineer to join our team. This role focuses on providing critical support to our production services and ensuring smooth transitions from development to production. You will assist in the daily production monitoring of Internet Banking services, collaborate across multiple teams, and help drive automation and performance improvements. If you re passionate about working in an agile and customer-first environment, this is a great opportunity to further your career. Key Responsibilities: 24x7 Support: Provide on-call support for production services, ensuring timely resolution of any issues. Service Transition: Coordinate implementation activities for a smooth transition from development to production. Production Monitoring: Handle daily production Internet Banking level 1 case checking, investigation, and provide solutions or workarounds. Collaboration: Work closely with server, infrastructure, and business teams to address technical and operational challenges. SRE & DevOps: Understand and assist in Site Reliability Engineering (SRE) and DevOps production support activities. Requirements: Technical Expertise: Strong understanding of web-based application support in a multi-tier architecture, especially within the banking domain. Familiarity with Mobile SRE support activities. Expertise in troubleshooting Java/J2EE/Microservices applications deployed on industry-standard front-end application servers such as IBM WAS, IBM WPS, JBoss, and Tomcat. Experience with UNIX systems and hands-on troubleshooting. Python-based automation experience is a plus. Proficiency in using application performance monitoring tools like AppDynamics, Splunk, BMC Patrol, HP BSM, Dynatrace, etc. Tech Stack: Knowledge of Java / J2EE, AngularJS, node.js, React, Spring, DOJO, HTML, JavaScript. Familiarity with ticketing tools such as BMC Remedy, GSD, or ServiceNow. Cloud & Systems Knowledge: Familiarity with cloud management, Oracle databases, LDAP, MQ, TCP/IP networks, web servers, and data center management. Understanding of Microservices, REST APIs, and integration with platforms like Mule Gateway, AnyPoint, and PCF. Experience in application migration and a clear understanding of the process. Preferred Qualifications: Experience with business-critical server application support. Background working in cloud environments. Understanding of application migration processes and related activities. At HSBC, you ll join a global team working at the forefront of technology and banking services. We offer opportunities for growth, support for work-life balance, and the ability to make a meaningful impact on the global economy. If you re ready to take on a dynamic, customer-facing role and thrive in a fast-paced, collaborative environment, we want to hear from you! Qualification : Candidates with good understanding of Cloud, Oracle database, LDAP, MQ, TCP/IP Networks, Webservers, Data Centre will be preferred.
Senior Software Engineer
Hsbc
About HSBC HSBC is one of the largest banking and financial services organizations globally, with operations in 64 countries and territories. We focus on enabling businesses to thrive and economies to prosper. Whether you aim to climb to the top of your career or explore new directions, HSBC offers opportunities, support, and rewards to help you realize your potential. Join us and be part of a team where you can achieve personal growth and make a lasting impact. Role: Senior Software Engineer HSBC is looking for an experienced Senior Software Engineer to join our team. In this role, you will work on designing and engineering software solutions while emphasizing a customer-first approach. You ll be part of a Scrum team, delivering high-quality, tested software that meets performance, security, and reliability requirements. Your contributions will help drive the DevOps culture and improve our CI/CD pipeline, enhancing service resilience and sustainability. Key Responsibilities: Test-First Approach: Apply a test-first mindset to all software development. Customer/User Focus: Design and engineer software with the customer experience as a key objective. Agile Development: Work within a Scrum team to deliver working, tested software, following the SAFE Agile process. High-Performance Applications: Design and develop applications to meet anticipated load, performance, security, availability, and resilience requirements. Automation: Focus on automating the build, testing, and deployment processes across all environments to ensure consistent, high-quality code and data. Service Management: Ensure compliance with all relevant controls and standards, including Service Management Standards. Incident Resolution: Support the identification and resolution of incidents related to IT services, as directed by leadership. Service Resilience: Ensure software solutions meet service resilience and recovery time objectives. Continuous Integration/Continuous Delivery (CI/CD): Automate the CI/CD pipeline and foster a culture of continuous improvement within a DevOps Product/Service team. Stay Up-to-Date: Keep current with tools, technologies, and regulations, including cybersecurity, data privacy, consent, and data residency standards. Requirements: Experience: Solid experience in engineering and delivering software products, ideally in an agile and DevOps environment. Technical Skills: Proven hands-on experience with Android development. Strong knowledge of Kotlin, Java, and Android SDK. Understanding of design patterns for mobile development. Familiarity with security practices for mobile development. Strong troubleshooting skills. Comprehensive understanding of the full mobile development lifecycle. Additional Requirements: Candidates with less relevant experience or skills may be offered a lower global career band. At HSBC, we offer a dynamic environment where you ll be empowered to drive transformation. Join a team that fosters innovation, provides continuous learning opportunities, and supports your professional growth. We reward your contributions and are committed to building an inclusive workplace where diverse perspectives thrive.
Java Production Support/consultant Specialist
Hsbc
About HSBC If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you're aiming to rise to the top or take your career in a new direction, HSBC offers opportunities, support, and rewards that will take you further. As one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories, HSBC is focused on enabling businesses to thrive, economies to prosper, and ultimately, helping people fulfill their hopes and ambitions. The Role We are seeking an experienced Consultant Specialist to join our team and play a key role in API support, troubleshooting, and ensuring the high performance and scalability of our API services. In this position, you will work closely with the cloud infrastructure team, DevOps teams, and developers to ensure smooth deployment and optimal performance of our APIs. Responsibilities API Support & Troubleshooting: Provide technical support for API services, ensuring availability, performance, and scalability. Troubleshoot and resolve API-related issues to ensure minimal disruption to services. Monitoring & Performance Analysis: Use tools like AppDynamics, Splunk, and other monitoring platforms to analyze and monitor API performance, identify bottlenecks, and suggest improvements or optimizations. Cloud Infrastructure Support: Collaborate with the cloud infrastructure team to ensure APIs are deployed and running efficiently in cloud environments such as AWS, Google Cloud, or Azure. DevOps Integration: Work with DevOps teams to automate API deployment processes using CI/CD tools like Jenkins, GitLab, or Bamboo, ensuring smooth transitions from development to production. Log Management & Analysis: Leverage Splunk for log management, creating dashboards, and analyzing log data patterns in real time to identify and resolve issues quickly. Collaboration with Development Teams: Work closely with software developers to understand API designs and optimize backend services, ensuring alignment with business requirements. Incident Management: Lead the incident management process for API-related issues, ensuring quick resolution and minimal downtime. Participate in on-call rotations to provide 24/7 support for critical systems. Requirements To be successful in this role, you should meet the following requirements: 10 to 12 years of experience in API support or backend development, with strong expertise in Spring Framework. Strong experience with cloud technologies (AWS, Azure, GCP), especially with API hosting and scaling in a cloud environment. Proficiency in using AppDynamics for performance monitoring, troubleshooting, and issue resolution. Hands-on experience with Splunk for log management, dashboard creation, and real-time issue analysis. Familiarity with DevOps tools such as Jenkins, GitLab, Docker, and Kubernetes for efficient deployment processes. Experience working with RESTful APIs, microservices architecture, and related technologies. Excellent troubleshooting skills to resolve complex API and integration issues. Solid understanding of networking, security, and authentication/authorization for APIs (OAuth, JWT, etc.). Experience with containerization and orchestration tools such as Docker and Kubernetes. Familiarity with additional monitoring and alerting tools like Datadog or Grafana. Global presence: Work in a world-leading organization with a diverse international team. Career growth: HSBC provides ample opportunities for professional development and career progression. Innovative work environment: Work on cutting-edge technologies in a fast-paced, dynamic environment. Join HSBC and achieve more in your career. Qualification : Proficiency in using AppDynamics for performance monitoring and issue resolution.
Head Of Finance & Accounts
Ugaoo
About Us: Lead with Ugaoo At Ugaoo, we re building on over 135 years of expertise from Namdeo Umaji Agritech to revolutionize the gardening industry. As we look to the future, with the global market expected to grow to $120 billion by 2027, we re poised for significant expansion and we re looking for seasoned leaders to help guide us there. What s In It for You? Strategic Influence: At Ugaoo, your experience will be instrumental in driving our strategic initiatives. We value the insights and leadership that come with years of experience, and we provide the platform for you to apply them in meaningful ways. Making an Impact: WIn this role, your decisions and leadership will directly shape the trajectory of the company. You ll have the opportunity to work on high-impact projects, steering Ugaoo s growth while contributing to an industry that s rapidly evolving. Growth Opportunities: As Ugaoo continues to expand, so do the opportunities for personal and professional development. We offer an environment where you can continue to learn, take on new challenges, and further your career alongside the company s growth. Collaborative Leadership: You ll be joining a team of passionate professionals who are committed to excellence. At Ugaoo, we foster a collaborative culture where leadership is about empowering others, sharing knowledge, and achieving shared goals About the Opportunity: Reporting to the Founder and serving as an integral member of the senior management team, the Head of Finance will be responsible for the development of Ugaoo s financial management strategy, certain aspects of the operations and contribute to the development of the organization s strategic goals. In addition to the strategic components, the Head of Finance will be charged with developing and implementing more sophisticated policies and procedures in the finance, accounts and operations. Responsibilities: Assess and evaluate financial performance of organization with regard to long-term operational goals, budgets and forecasts. Advise Founder and other key members of senior management on financial planning budgeting, cash flow, and policy matters. Serve as the management liaison to the board & investors; effectively communicate and present critical financial matters at select board of directors and investor meetings. Contribute to the development of company s strategic goals and objectives as well as the overall management of the organization. Represent the organization externally, as necessary, particularly in banking, lease & vendor negotiations (including supply chain management). Enhance and implement financial and accounting systems, processes, tools and control systems to increase overall department s efficiency. Oversee the preparation and communication of monthly, quarterly and annual financial statements. Oversee the month-end close process, constantly reviewing procedures while eliminating inefficiencies. Communicate & discuss the month end financial findings with the Founder and provide the recommendations for the improvements. Oversee the preparation and timely filing of audit & all tax returns. Review all month-end closing activities including general ledger accounts, balance sheet accounts and overhead cost allocation. Manage and oversee inventory control and supply chain Analyze and manage risk, including credit, market, liquidity, and operational risks. Maintain continuous lines of communication, keeping the Founder informed of all critical issues. Team Development/Leadership Oversee, direct, and organize the work of the finance & account team. Promote a culture of high performance and continuous improvement that values learning and a commitment to quality. Strong understanding of Company Laws, Income Tax, GST and Accounting Standards Ensure team members receive timely and appropriate training and development. Mentor and develop team using a supportive and collaborative approach: assign accountabilities; set objectives; establish priorities; and monitor and evaluate results. Requirements: MBA in Finance from a top B-school in India or abroad, CA qualification is optional Minimum of 8-10 years of experience in Finance & Accounting role; 3 years of experience in a senior management role Strong understanding of Company Laws, Income Tax, GST and Accounting Standards Demonstrated leadership ability, confidence and executive presence ability to motivate team. Significant experience working with external & internal auditors, internal controls and compliance-related issues Ability to operate as an effective tactical as well as strategic thinker Who We re Looking For We re seeking leaders who are ready to bring their expertise to a company on the rise. If you re motivated by the prospect of driving innovation, leading with purpose, and contributing to a legacy, Ugaoo offers the perfect environment for the next step in your career. Join us, and help shape the future of gardening and grow with us, because Plants Grow People. Qualification : MBA in Finance from a top B-school in India or abroad, CA qualification is optional
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