Basic Troubleshooting Jobs in Bengaluru

After Sales Engineer Location: Bangalore Department: Service & Support Role Summary Fracktal Works is seeking a committed and technically skilled After Sales Engineer to join our support team in Bangalore. This role is crucial in delivering a high-quality post-sales experience through equipment servicing, preventive maintenance, troubleshooting, and customer interaction. Candidates should have a solid understanding of electromechanical systems and be comfortable working hands-on in dynamic environments. Education & Experience Education: ITI or Diploma in Electrical, Electronics, or Mechanical Engineering Experience: 1 3 years in servicing 2D/3D printers, SPM machines, or similar electromechanical systems Key Responsibilities Perform installation, repair, servicing, and preventive maintenance of 3D printers and related electromechanical equipment. Troubleshoot and resolve basic electrical, electronic, and mechanical issues in the field or remotely. Maintain and update service documentation, reports, and customer records. Use basic 3D modeling tools such as AutoCAD or Fusion 360 for component understanding and communication. Build and maintain positive customer relationships to ensure high satisfaction and repeat business. Manage service tickets and turnaround times using tools like Zoho Desk. Be willing to travel for on-site customer support across locations. Coordinate with internal teams for spare parts, technical escalation, and service planning. Ensure proper communication with customers regarding service status, preventive maintenance schedules, and equipment health. Required Skills & Qualifications Proven experience working with electromechanical systems (preferably in 2D/3D printing or SPM equipment). Basic knowledge of electrical and electronic systems, and mechanical components. Strong troubleshooting skills and a methodical approach to diagnosing issues. Familiarity with CAD software like AutoCAD or Fusion 360. Good verbal and written communication skills. Ability to manage tasks independently, handle customer interactions professionally, and maintain service quality standards. At Fracktal Works, you ll be part of a fast-growing company at the forefront of 3D printing technology. As an After Sales Engineer, you ll play a key role in ensuring our customers receive outstanding support and performance from our products, helping drive long-term satisfaction and trust. Qualification : Diploma in Electrical, Electronics, or Mechanical Engineering

Principal Associate Full Stack Engineering (GenAI Observability) Location: Bangalore Company: Capital One India About Us At Capital One India, we re tackling some of the most complex problems in financial services using machine learning, advanced analytics, and cloud-first engineering. Our mission is to build cutting-edge, patentable solutions that transform customer experiences, enhance operational efficiency, and ensure robust risk and compliance standards. We re a team of makers, breakers, doers, and disruptors obsessed with turning data into real-world impact at scale. About the Team Machine Learning Experiences (MLX) The MLX team is pioneering the future of model governance, ML observability, and Generative AI infrastructure at Capital One. We re enabling teams to seamlessly deploy ML and GenAI models at scale, with full visibility into performance, health, compliance, and ethical usage. This is the platform powering the next generation of AI-driven financial products across the company. About the Role We re looking for a Principal Associate Full Stack Engineer to lead the development of observability platforms for Generative AI systems. You ll be part of a cross-functional team focused on governance automation, LLM monitoring, and intelligent diagnostics using telemetry data, metadata, and advanced analytics. You ll design systems to collect, analyze, and visualize performance data from our large-scale GenAI infrastructure, helping data scientists and engineers make faster, safer decisions. What You ll Do Lead architecture and development of observability tools and dashboards for monitoring GenAI models and platform health. Design and build core APIs and SDKs to instrument large language models (LLMs) and foundational models (training, fine-tuning, prompting stages). Integrate Generative AI to enable observability features like anomaly detection, predictive analytics, and copilot-assisted troubleshooting. Partner with platform, MLOps, and governance teams to ingest and analyze telemetry, metadata, and runtime metrics at scale. Drive development of tools to ensure compliance with AI ethics, data governance, and industry regulations. Collaborate with product, design, and research to turn complex requirements into scalable, cloud-native software solutions. Lead proof-of-concept initiatives to test and showcase how GenAI can improve platform observability and decision-making. Contribute to the open-source community and stay at the forefront of GenAI and ML infrastructure evolution. Basic Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or related field 4+ years of experience building distributed, data-intensive systems using microservices architecture 4+ years of experience in backend development with Python, Go, or Java 4+ years of expertise with observability stacks (Prometheus, Grafana, ELK) and adapting them for AI systems Strong knowledge of OpenTelemetry, and experience building custom SDKs and APIs 5+ years of hands-on experience with Generative AI models, especially applied to observability, governance, or compliance 2+ years of experience with cloud platforms such as AWS, Azure, or GCP Preferred Qualifications 4+ years building and optimizing ML systems in production environments 3+ years of experience with MLOps tools like MLflow, Kubeflow, or commercial platforms Experience with GenAI frameworks and libraries like LangChain, Haystack, and vector databases (FAISS, Chroma, OpenSearch) Familiarity with emerging observability tools for LLMs such as Langfuse, Phoenix, Helicone, or OpenInference Contributor to open-source GenAI or ML infrastructure projects Author or co-author of published work in AI/ML observability, governance, or performance monitoring Experience with PyTorch, TensorFlow, Spark, or Dask Knowledge of NVIDIA GPU telemetry, CUDA programming, and performance optimization for AI workloads Understanding of AI ethics, data governance, and regulatory frameworks for machine learning systems Why Join Capital One India Work at the intersection of technology, AI, and compliance helping shape the future of responsible AI Join a team driving enterprise-wide adoption of Generative AI Collaborate with world-class engineers, data scientists, and product leaders Enjoy a high-performance culture that encourages innovation, learning, and mentorship Access to cutting-edge tools, open-source contributions, and cloud-native infrastructure Qualification : Bachelors or Masters degree in Computer Science, Engineering, or related field

Job Title: Industrialization Engineer Location: Bengaluru, India Experience Required: 5 10 years Industry: Electronics / Electric Vehicles Employment Type: Full-time Company: Ultraviolette Automotive Pvt Ltd Join the Charge. Create the Future. At Ultraviolette, we are redefining mobility. From building India s fastest electric motorcycle to developing the world s most advanced electric scooter, we thrive on innovation, bold thinking, and performance that thrills. We're a diverse, passionate team of engineers, designers, and creators united by one mission: to build machines that are not only sustainable, but exhilarating. If you re driven by purpose and ready to shape the future of mobility, this is your moment. Role Overview: We are looking for a technically strong and hands-on Industrialization Engineer (Electronics) to lead the transition from R&D prototypes to scalable, high-quality mass production. In this cross-functional role, you will work at the intersection of design, manufacturing, sourcing, and embedded systems, ensuring our products are built for scale, reliability, and performance without compromising innovation. Key Responsibilities: Technical Ownership & Industrialization: Lead industrialization from EVT (Engineering Validation Test) to DVT (Design Validation Test) and PVT (Production Validation Test), up to mass production. Translate R&D designs into production-ready documentation (BOMs, Gerbers, PCBA specs, test jigs, etc.). Conduct Design for Manufacturability (DFM) and Design for Testability (DFT) reviews. Own ramp-up metrics such as yield, test coverage, defect trends, and field return analysis. Collaborate with R&D teams on thermal design, layout optimization, and component derating strategies. Ensure compliance with voltage isolation, creepage/clearance, and relevant safety standards. Supplier & EMS Collaboration: Act as a technical bridge between internal teams and EMS vendors, ensuring alignment from design to execution. Coordinate with EMS on NPI builds, process validation, line setup, and FAI (First Article Inspection). Support firmware flashing, version control, and hardware-software integration testing at production lines. Assist in troubleshooting mechanical, electrical, or firmware-related issues during production. Component Engineering & Cost Optimization: Evaluate and qualify alternate components and suppliers. Drive cost engineering and BOM optimization without compromising on quality. Engage in component lifecycle management and ensure availability through the production lifecycle. Required Qualifications & Skills: B.E./B.Tech in Electronics, Electrical, or related field 5 10 years experience in hardware industrialization, preferably in EV or electronics manufacturing Strong knowledge of PCB design reviews, SMT/PCBA processes, and box build Hands-on with tools like Altium, OrCAD, or similar for PCB-level evaluations Experience with ICT/FCT test setups, test fixture design, and test station validation Basic embedded systems understanding firmware flashing, serial log analysis, GPIO testing Experience working directly with EMS vendors, test labs, and component suppliers Excellent cross-functional communication skills Willing to travel to EMS or supplier sites for builds and validation Nice to Have (Preferred): Familiarity with FMEA, APQP, PPAP, ISO/IATF 16949 processes Knowledge of compliance and safety standards (e.g., IEC, ISO 26262) Background in value engineering, cost-down programs, and process audits Work on industry-defining EV products with world-class engineering challenges Collaborate with cutting-edge R&D and manufacturing teams Be part of a mission-led company that s changing the landscape of mobility A workplace culture that values ownership, audacity, and excellence Apply now and be a part of something bigger. Let s create the future together. Qualification : B.E./B.Tech in Electronics, Electrical, or related field

Customer Support Engineer (CSE) Department: Technical Location: Bangalore Job Description The Customer Support Engineer (CSE) will be responsible for the maintenance, troubleshooting, and repair of Stratasys 3D printing equipment to ensure high customer satisfaction. This role involves direct interaction with customers, managing service calls, and maintaining equipment to the highest standards while following established procedures. Key Responsibilities Perform basic troubleshooting, installation, maintenance, and repair of Stratasys 3D printing equipment. Complete scheduled Preventative Maintenance and implement field modifications as required. Escalate unresolved technical issues to OEM teams following standard procedures. Maintain accurate and timely service logs, customer records, and internal documentation. Communicate regularly with customers to provide updates, resolve issues, and ensure proper follow-up. Ensure all tools and test equipment are properly maintained and calibrated. Adhere to Health and Safety regulations and other applicable regulatory requirements. Identify and support sales opportunities including new contracts, renewals, and system sales. Manage multiple open service issues efficiently, prioritizing tasks effectively. Requirements Educational Qualification: BE/B.Tech in Electrical Engineering or Mechanical Engineering. Diploma with 3+ years of experience servicing and operating 3D printing machines. Experience: Minimum of 3 years in a customer support or technical service role, preferably with experience in 3D printing equipment. Skills: Strong technical troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Ability to manage multiple tasks and prioritize effectively. Qualification : BE/B.Tech in Electrical Engineering or Mechanical Engineering

Position: IT Support Engineer Location: Bangalore Experience Required: 3 5 years Department: IT & Infrastructure About Muthoot FinCorp ONE Muthoot FinCorp ONE is a fintech venture from Muthoot FinCorp Ltd., building a comprehensive digital financial ecosystem offering services across lending, investments, protection, and remittance. With a vision to become India s most trusted digital financial services provider, we blend a startup's agility with the legacy strength of the Muthoot Pappachan Group. Our platform focuses on delivering seamless, scalable, and user-friendly financial solutions, backed by robust technology and innovation. What You ll Do Key Responsibilities As an IT Support Engineer, you will be a critical part of our technology operations team, ensuring smooth IT functionality, end-user support, asset management, and continuous process improvement. End-User Technical Support Resolve technical issues related to hardware, software, systems, and networks. Provide timely and professional IT support to internal users across devices and platforms. Manage and resolve IT helpdesk tickets with proper documentation and follow-ups. IT Asset & Inventory Management Maintain an accurate inventory of IT hardware and software assets. Ensure timely updates, maintenance, and tracking of all IT assets across teams. Documentation & Knowledge Management Document recurring issues and resolutions to build a central knowledge repository. Maintain technical documentation for internal systems, network diagrams, SOPs, and processes. Track and log all IT tasks, issues resolved, and support interactions. Collaboration & Cross-Functional Support Work with engineering, product, and business teams to troubleshoot issues and implement tech solutions. Actively participate in project implementations and cross-functional technical initiatives. Continuous Learning & Team Development Proactively identify areas for personal and team improvement. Share knowledge, conduct peer training, and mentor junior staff when required. Attend trainings, write technical blogs, or suggest process improvements for efficiency. What We re Looking For Skills & Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 3 to 5 years of experience in IT support, infrastructure, or end-user services. Technical Skills: Strong knowledge of Windows/Mac OS, system troubleshooting, and networking fundamentals. Proficient in Microsoft Office Suite, ITSM tools, ticketing systems, and remote support tools. Basic understanding of ITIL practices is a plus. Soft Skills: Excellent problem-solving and communication skills (both written and verbal). Detail-oriented with excellent documentation and follow-up discipline. Strong customer service mindset with an ability to work independently and collaboratively. Comfortable working in a fast-paced, startup-like environment. Impact at Scale Contribute to building India s next big fintech story Startup Culture + Legacy Backing Best of both worlds High-Growth Opportunity Learn from senior industry leaders and drive your career forward Ownership & Autonomy Make decisions, solve real problems, and take initiative Team of A-Players Work alongside passionate, high-performing professionals If you re passionate about IT support, love solving real-world tech issues, and want to be part of a purpose-driven digital finance revolution we d love to hear from you. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field

Platform Engineer Location: Bengaluru, Karnataka, India Full-time partially remote About ColorTokens At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen but with our cutting-edge ColorTokens Xshield platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected. Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/IoT/IoMT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave : Microsegmentation Solutions (Q3 2024), ColorTokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Our culture We foster an environment that values customer focus, innovation, collaboration, mutual respect, and informed decision-making. We believe in alignment and empowerment so you can own and drive initiatives autonomously. Self-starters and high-motivated individuals will enjoy the rewarding experience of solving complex challenges that protect some of world s impactful organizations be it a children s hospital, or a city, or the defense department of an entire country. Position Overview: Colortokens is looking for a Junior Platform Administrator to assist in managing, maintaining, and optimizing our NextGen Security Information and Event Management (SIEM) platform. The ideal candidate will support the day-to-day operations, help onboard customer log sources, troubleshoot integration issues, and provide technical assistance to the security operations team. This role is ideal for a motivated professional with 3+ years of experience in SIEM administration, security operations, or log management. Key Responsibilities: SIEM Platform Administration Assist in deploying, configuring, and maintaining the NextGen SIEM platform (e.g., Stellar Cyber, Splunk, Sentinel, QRadar, Chronicle, Exabeam). Perform basic updates and patches to ensure platform security and functionality. Monitor SIEM health, performance, and uptime under the guidance of senior administrators. Log Source Management Onboard new log sources and validate data ingestion. Help troubleshoot log ingestion, parsing, and formatting issues. Maintain log retention policies for compliance. Rule and Use Case Management Support the development and deployment of detection rules, correlation use cases, and alerts. Tune existing use cases to minimize false positives. Work closely with security analysts to refine alerting strategies. Integration and Automation Assist in integrating SIEM with other security tools (e.g., EDR, microsegmentation, vulnerability scanners). Work on basic automation tasks using scripting (Python, PowerShell) to enhance SIEM efficiency. Platform Security and Compliance Support role-based access control (RBAC) and platform security policies. Help ensure SIEM adheres to compliance standards like SOC2, ISO 27001. Participate in periodic security audits. Network Debugging & Troubleshooting Have a basic understanding of TCP/IP, networking concepts, and protocols. Assist in debugging network connectivity issues related to SIEM log ingestion. Use basic network troubleshooting tools. Collaboration and Support Work alongside SOC analysts, threat hunters, and security engineers. Provide basic technical support for SIEM users. Assist in training and documentation for security teams. Performance Monitoring and Optimization Monitor storage and indexing performance to ensure optimal operations. Report any performance issues to senior administrators. Contribute to platform health reports and alerting metrics. Incident Support Assist SOC teams in log analysis, incident response, and forensic investigations. Ensure log data is readily available for security incidents. Education and Certifications: Bachelor s degree in Computer Science, Information Security, or a related field. Certifications (Preferred but not mandatory): Splunk Certified User/Admin Microsoft Certified: Security Operations Analyst Associate QRadar Certification Any SIEM-related certification Experience: 3+ years of experience in SIEM administration, security operations, or log management. Hands-on experience with at least one SIEM platform (e.g., Stellar Cyber, Splunk, Sentinel, Chronicle, Exabeam). Basic knowledge of log ingestion, rule creation, and data parsing. Exposure to scripting (Python, PowerShell) for automation. Basic understanding of TCP/IP networking concepts and network debugging. Technical Skills: Understanding of log formats, Syslog, JSON, XML, and data pipelines. Basic knowledge of querying languages (KQL, SPL, AQL). Familiarity with SIEM integration with security tools like EDR, SOAR, NDR. Awareness of MITRE ATT&CK, NIST, or CIS security frameworks. Basic experience with network troubleshooting tools (ping, traceroute, netcat (nc)). Soft Skills: Strong problem-solving and troubleshooting abilities. Good verbal and written communication skills. Ability to work collaboratively in a security operations environment. Preferred Skills: Basic understanding of cloud-based security solutions (AWS, Azure, Google Cloud). Exposure to SOAR tools (e.g., Cortex XSOAR, Splunk Phantom). Interest in machine learning-based anomaly detection for SIEM. Key Metrics for Success: Successful onboarding of log sources. Improvement in log ingestion and parsing accuracy. Contribution to fine-tuning detection rules. Timely resolution of SIEM-related support requests. Ability to identify and troubleshoot basic network connectivity issues.

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Customer Success Engineer II Technical Support | Cloud & SaaS Location: Bangalore, India Job Type: Full-Time | Customer Success | Cloud Technology | Technical Support About Rubrik s Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is committed to delivering an outstanding post-purchase experience. Our team of seasoned experts ensures smooth deployment, adoption, and continued usage of Rubrik s cloud data management and Zero Trust Data Security solutions. We handle complex technical support cases, guide customers through SaaS product adoption, and provide strategic consultation across a wide range of cloud platforms, data security tools, and enterprise IT ecosystems. Our engineers work closely with cross-functional teams, acting as trusted advisors and primary technical contacts, to maintain high standards of data protection, incident resolution, and customer success. About the Role We are looking for a highly skilled Customer Success Engineer II to join our fast-paced support team. In this role, you will provide enterprise-level technical support for Rubrik s data security solutions via phone, web, chat, and email. You will troubleshoot complex technical issues, support diverse cloud deployments, and deliver excellent service across hybrid infrastructure environments. Key Responsibilities Handle technical support tickets ranging from basic queries to advanced troubleshooting across cloud platforms and virtualized environments. Independently diagnose and resolve customer issues involving snapshots, replication, backup and recovery, data management, and infrastructure. Utilize cloud infrastructure knowledge to provide guidance and recommend best practices (AWS, Azure, GCP). Collaborate with internal teams such as Engineering and Escalations to resolve critical incidents. Deliver high-quality customer communication, ensuring transparency and issue resolution from start to finish. Author and contribute to technical documentation, including knowledge base articles, FAQs, and deployment guides. Continuously improve case resolution processes and provide insights into recurring issues. Analyze and report root causes; work with developers to file bugs and enhance product reliability. Share feedback and insights with product teams to drive platform improvements and enhance customer satisfaction. Support automation, DevOps, and microservices architecture as part of troubleshooting modern enterprise stacks. Required Skills & Experience 3+ years in a technical support, DevOps, or cloud infrastructure role supporting enterprise environments. Strong knowledge of VMware, Linux, Kubernetes, and cloud platforms like AWS, Azure, and Google Cloud Platform (GCP). Hands-on experience with Office 365 APIs, Microsoft SQL databases, scripting languages such as Python or Perl, and automation tools. Deep understanding of SaaS systems, cloud deployment models, and data protection principles. Demonstrated problem-solving skills with a passion for learning and adapting to new technologies. Ability to write clear technical documentation and communicate complex concepts to diverse audiences. Bachelor's degree in Computer Science, Information Technology, or related technical field. Preferred Qualifications Experience in supporting data backup and recovery, storage solutions, or cybersecurity tools. Exposure to Zero Trust Security models, data compliance standards, or incident management workflows. Strong collaboration skills with internal development, QA, and customer success teams. Previous experience contributing to internal knowledge systems or customer-facing documentation. At Rubrik, we are redefining data security and resilience. Our award-winning platform, Rubrik Security Cloud, powered by machine learning, protects enterprise, cloud, and SaaS environments from ransomware, cyber threats, and downtime. You ll work with passionate professionals who are dedicated to helping businesses secure their critical data and recover quickly in times of crisis.

Senior Customer Success Engineer I Bangalore (EST Shift, Hybrid) Location: Bangalore, India Work Model: Hybrid (3 days office, 2 days remote) Shift Timing: 8:30 PM 5:30 AM IST (EST hours) About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides expert post-deployment technical support for a broad spectrum of technologies and cloud platforms. We ensure timely activation and adoption of Rubrik s cutting-edge SaaS data management and security products. As a Senior Customer Success Engineer, you will act as a trusted advisor and primary point of contact for our customers and partners, collaborating closely with cross-functional teams to maximize customer value. In today s data-driven world, Rubrik s Customer Support Team is vital to securing customer data. Our team s deep technical expertise, customer-centric approach, and rapid response capabilities safeguard data availability and integrity, no matter the challenges. Key Responsibilities Deliver enterprise-level technical support via phone, web, email, and chat, handling a wide range of customer inquiries and complex cloud deployment issues. Efficiently manage all levels of support cases from basic questions to advanced technical troubleshooting. Analyze customer problems using structured troubleshooting techniques to identify root causes and implement effective solutions. Independently diagnose and resolve issues within the customer environment, escalating unresolved cases appropriately. Provide expert advice on cloud infrastructure services, best practices, and Rubrik product usage. Troubleshoot and resolve escalated customer issues with urgency and precision. Ensure detailed case documentation and timely issue resolution, maintaining high levels of customer satisfaction. Collaborate with internal teams such as engineering and escalations to facilitate clear communication and problem resolution. Contribute to Rubrik s technical knowledge base by developing guides, FAQs, and deployment documentation. Produce technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 6+ years of experience in enterprise technical support, DevOps, or similar roles with expertise in troubleshooting snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with the ability to analyze and resolve complex technical issues. Proficient in VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, database systems (preferably MS SQL), scripting (Python, Perl), automation, microservices architecture, SaaS platforms, and cloud app management. Hands-on experience with cloud deployment technologies and tools. Ability and willingness to continuously learn and adapt across a broad technology stack. Comfortable reporting bugs and collaborating with engineering to recreate and resolve issues. Bachelor s degree in Computer Science, Engineering, or related field. Rubrik (NYSE: RBRK) is on a mission to secure the world s data. Powered by Zero Trust Data Security and advanced machine learning, Rubrik Security Cloud protects data across enterprise, cloud, and SaaS environments. We enable organizations to maintain data integrity, ensure availability despite adverse conditions, monitor risks continuously, and recover quickly from cyberattacks and operational disruptions. Join us and help shape the future of cloud data management and cybersecurity.

Senior Customer Success Engineer II Bangalore (EST Shift) Location: Bangalore, India Shift: EST Hours About Rubrik s Global Customer Support & Success Team Rubrik s Global Customer Support and Success Organization is dedicated to delivering a world-class post-purchase experience. Our team provides comprehensive post-deployment technical support across a diverse set of technologies and cloud environments. We ensure timely activation and adoption of Rubrik s SaaS products and technologies to deliver maximum value. As a vital member of this team, you will serve as a trusted advisor and key point of contact for customers and partners, working closely with cross-functional teams to ensure customer success. In a data-driven world, Rubrik s Customer Support Team is the backbone of data security strategies, leveraging deep technical expertise in data management, protection, and recovery to swiftly resolve complex issues while maintaining exceptional customer experience. Role Overview As a Senior Customer Success Engineer II, you will provide enterprise-level technical support to customers through multiple channels including phone, web, email, and chat. You will deliver effective solutions to technical and non-technical users while supporting a broad range of cloud and technology deployments. Key Responsibilities Manage and resolve technical support cases from basic queries to advanced troubleshooting involving complex issues. Analyze and isolate root causes using structured troubleshooting and problem analysis techniques. Independently diagnose and resolve problems within the customer s environment, escalating when necessary. Provide expert advice on cloud infrastructure services and best practices. Research, troubleshoot, and resolve escalated customer issues promptly and accurately. Ensure detailed documentation, recording, and closure of all cases. Collaborate with internal teams (escalations, engineering, etc.) to facilitate clear communication and resolution. Contribute technical content to Rubrik s Deployment Guides, Knowledge Base, and FAQs. Demonstrate strong case management skills to proactively resolve issues and maintain high customer satisfaction. Create technical designs and documentation related to cloud deployment architectures. Required Experience & Skills 8+ years of experience in enterprise technical support, DevOps, or related fields. Expertise in troubleshooting advanced issues such as snapshots, replication, data recovery, cloud deployments, networking, and VMware administration. Strong problem-solving skills with ability to work independently. Proficient knowledge of VMware, Linux, Kubernetes, Google Cloud Platform, AWS, Azure, Office 365 API, databases (preferably MS SQL), scripting languages (Python, Perl), automation, microservices architecture, SaaS systems, and cloud application management. Hands-on experience with cloud deployments and infrastructure. Ability and willingness to learn and adapt across a broad technology stack. Comfortable filing bugs and collaborating with engineering teams to reproduce and resolve issues. Bachelor s degree in Computer Science, Engineering, or a related field. Rubrik (NYSE: RBRK) is committed to securing the world s data with its industry-leading Zero Trust Data Security approach. Our Security Cloud, powered by machine learning, protects data across enterprises, clouds, and SaaS applications. We empower organizations to maintain data integrity, ensure availability during disruptions, continuously monitor risks, and quickly restore business operations in the event of cyberattacks or failures. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Job Title: Product Specialist Intern Cybersecurity Location: Bengaluru, Karnataka, India Internship Duration: 3 Months | Full-Time About CloudSEK CloudSEK is a cutting-edge AI-powered cybersecurity company that s revolutionizing the way digital threats are detected and mitigated in real-time. Founded in 2015 and headquartered in Singapore, we are committed to developing the fastest, most reliable AI and ML technology to identify, analyze, and resolve cyber threats. Our product suite includes: XVigil: Digital Risk Protection and Threat Intelligence Platform BeVigil: Attack Surface Monitoring and Threat Detection Tool SVigil: Contextual AI for Software Supply Chain Risk Management With rapid global expansion, including operations in India, Southeast Asia, and the Americas, CloudSEK has received accolades such as: NASSCOM-DSCI Excellence Award for Security Product Company of the Year NetApp Excellerator s Best Growth Strategy Award Series A funding of $7M to fuel growth and innovation Join us as we continue to redefine digital risk management! About the Role: Product Specialist Intern We are looking for enthusiastic Product Specialist Interns who are eager to learn and contribute to the cybersecurity space. If you have a passion for technology, client communication, and problem-solving, this is an excellent opportunity for you! As a Product Specialist Intern at CloudSEK, you will play a crucial role in supporting clients and helping them make the most of our cybersecurity products. Key Responsibilities Client Support & Communication: Act as the first point of contact for clients with product-related queries and issues. Provide assistance via email, phone, and online presentations. Troubleshooting & Issue Resolution: Identify, document, and troubleshoot customer issues, providing timely solutions or escalating to the relevant teams. Ownership & Accountability: Take ownership of client issues, ensuring they are resolved efficiently and follow through with the internal teams for prompt resolution. Process & Compliance Tracking: Ensure all processes are followed, and compliance standards are maintained. Product Knowledge & Updates: Stay updated on the latest cybersecurity trends, technologies, and product developments to better assist clients. Skills & Qualifications B.Tech Final Year Engineering students with a focus on Computer Science, Information Technology, or similar fields. Excellent verbal and written communication skills in English. Strong problem-solving capabilities and a keen interest in learning new technologies. Self-driven, with the ability to work independently in a fast-paced startup environment. Basic knowledge of CRM software and MS Office is a plus. Interest in Cybersecurity is a plus, but not mandatory. At CloudSEK, we believe in providing an environment where you can learn, grow, and develop your skills. As an intern, you will: Flexible working hours to promote work-life balance Access to free food, unlimited snacks, and beverages in the office Engage in team bonding activities, games, and music sessions we love to unwind together! A chance to work in an innovative, fast-paced startup culture that encourages creativity and learning If you're passionate about technology, client success, and want to contribute to the world of digital risk protection, CloudSEK is the place for you. Apply now for the Product Specialist Internship and gain hands-on experience with cutting-edge cybersecurity technologies! Qualification : B.Tech Final Year Engineering students with a focus on Computer Science, Information Technology, or similar fields.

Job Title: Senior Escalation Engineer Location: Bengaluru, Karnataka, India About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving over 100 million users globally. When you join Cloud Software Group, you are helping real people access cloud-based products that empower them to work from anywhere. Our team values passion for technology, courage to take risks, and empowering individuals to dream, learn, and build the future of work. Now is the perfect time to join us and be part of the next evolution in cloud technology! About This Team: We are the Advanced Support team, specializing in NetScaler and NetScaler Console products. As the highest level of support, we collaborate closely with LCM and Engineering teams to swiftly resolve customer issues and bugs, ensuring seamless operation of their environments. We work on complex, critical issues and ensure that our customers receive top-tier technical assistance. Job Description: The Senior Escalation Engineer is responsible for providing advanced technical support to customers facing critical, high-complexity issues. You will act as a liaison between customers, engineering teams, and product development, ensuring quick and effective resolution of customer problems. Your work will have a direct impact on the customer experience by resolving issues that are politically sensitive or technically intricate. Additionally, you will play a vital role in mentoring junior engineers and contributing to knowledge sharing within the team. Role Responsibilities: Advanced Technical Support: Independently resolve highly complex customer issues by using advanced troubleshooting skills. You will handle the most critical and politically sensitive customer situations and issues. Customer Communication: Defuse difficult customer situations through effective communication planning and follow-through, ensuring confident communication with customers at all levels. Collaboration with Engineering: Be an effective technical interface between the customer and the 3rd Level Engineering/Product Development teams, ensuring clear documentation and resolution. Technical Leadership: Act as an authority on Citrix Networking products and provide guidance and mentorship to less experienced colleagues. You will also contribute to writing complex technical articles and case studies for the knowledge base. Knowledge Sharing: Develop and review advanced technical training materials for both internal and external audiences on multiple products or components. On-call Rotation: Participate in a 24x7 on-call rotation to provide continuous support to customers. Problem Report Prioritization: Work with Engineering teams to prioritize product issues and provide timely feedback. Project Participation: Contribute as a collaborator or sub-team leader in various technical projects. Basic Qualifications: BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline. 7+ years of technical support experience in a large enterprise environment. In-depth networking knowledge, including: TCP / HTTP / SSL / DNS / WAN WAN and LAN switching and routing, ARP, TCP, IP, HTTP, SMTP, DNS, and other related internet protocols. Experience with Citrix Networking Products such as NetScaler, F5 BigIP, Cisco CSS, and others in load balancing, SSL VPN solutions, and web application firewalls. Experience with debugging tools and techniques, including dump files, network traces, and sniffers like Wireshark and tcpdump. Knowledge of routing protocols (RIP, OSPF, BGP) and switching technologies. Experience with security technologies such as SSL/TLS, VPNs, Firewalls, IDS/IPS. Experience with network monitoring tools such as PRTG, Obkio, Auvik, SNMP. Preferred Certifications: Citrix Certification or CCNA. Working knowledge of Virtualization/Cloud technologies like AWS, Azure, ESXi, or GCP. Impactful Work: At Cloud Software Group, you will work on solving complex, high-priority issues that directly impact customers worldwide. Continuous Learning: You'll have opportunities for growth and learning with exposure to cutting-edge technologies in a dynamic, collaborative environment. Supportive Culture: Our team values innovation, knowledge-sharing, and mentorship, ensuring everyone has the tools and opportunities they need to thrive. Equal Opportunity Employer: Cloud Software Group is committed to Equal Employment Opportunity (EEO) and complies with all applicable federal, state, and local laws that prohibit discrimination in employment. We consider all qualified applicants for employment without regard to race, color, creed, sex, gender identity, sexual orientation, ethnicity, national origin, ancestry, citizenship, religion, disability, pregnancy, marital status, military service, protected veteran status, political activity, and other protected classifications. Qualification : BS or BA in Computer Science, Information Systems, Engineering, Mathematics, Physics, Statistics, or a related technical discipline.

Job Title: Senior Software Development Test Engineer Location: Bengaluru, Karnataka, India About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving over 100 million users globally. As part of Cloud Software Group, Citrix is a recognized leader in VDI, Desktop-as-a-Service, and application delivery solutions, enabling the secure delivery of desktops, applications, SaaS, and web apps to any device, anywhere. Our Citrix Workspace App team works on the secure delivery of virtual apps, and we re dedicated to improving the experiences of our users worldwide. About This Team: Our Citrix Workspace App team is responsible for the secure delivery of virtual apps to users across multiple platforms. We are looking for a Senior Software Development Test Engineer who is passionate about quality assurance, automation, and continuous improvement. You will play a critical role in testing and validating the Citrix Workspace App, focusing on automating tests using tools like Selenium, Python, and the Robot Framework. You'll work in a fast-paced environment, collaborating closely with developers, product managers, and other stakeholders to ensure the product meets high standards of reliability and performance. Job Description: As a Senior Software Development Test Engineer, you will be responsible for designing, developing, and maintaining automated test frameworks and scripts for web-based software applications. Your work will be central to the success of our Citrix Workspace App by improving test efficiency, coverage, and reliability. You ll ensure that the application is of the highest quality by performing various types of testing, including functional, regression, performance, security, and integration testing. Duties and Responsibilities: Automate Testing: Develop and maintain automated test frameworks and scripts using tools like Selenium, Robot Framework, Python, PowerShell, and others. Test Automation: Automate UI, API, and integration tests to improve efficiency and coverage. Champion Automation: Advocate and implement best practices for automation testing within the team. Test Planning and Execution: Design, develop, and execute comprehensive test plans and test cases for web-based software applications. Collaborate Effectively: Work with developers, product managers, and other stakeholders to deliver high-quality products in a team-oriented environment. Self-Motivation and Independence: Demonstrate strong self-motivation, with the ability to work effectively in a team environment while being able to operate independently with limited supervision. Required Experience/Skills: 5+ years of experience in Automation Testing for web-based applications, including test frameworks and scripting languages. Strong hands-on experience in test automation frameworks and tools such as Python, Shell, Selenium, Robot Framework, PowerShell, JavaScript, CSS, HTML. Familiarity with cloud platforms such as AWS, Azure, and GCP, and understanding related technologies. Basic networking knowledge, including network troubleshooting using tools like Wireshark. Experience with CI/CD tools such as GIT, Jenkins, and JIRA. Excellent communication and articulation skills to collaborate across teams and document testing efforts. Preferred Qualifications: B.E/B.Tech or M.Tech in Computer Science or a related technical field. Innovative Culture: Be part of a leading organization at the forefront of cloud technologies. Impactful Work: Your work will directly impact the performance and quality of our Citrix Workspace App, which serves millions of users. Growth Opportunities: Join a rapidly growing team where you can continue to develop and expand your technical and leadership skills. Work with Cutting-Edge Tech: Use state-of-the-art testing tools and methodologies to ensure the highest quality of cloud-based software. Equal Opportunity Employer: Cloud Software Group is an Equal Employment Opportunity (EEO) employer and complies with all federal, state, and local laws prohibiting employment discrimination. We encourage applicants of all backgrounds to apply and offer a welcoming, inclusive workplace where everyone can succeed. Qualification : B.E/B.Tech or M.Tech in Computer Science or a related technical field.

Role: System Administrator Experience Required: Minimum of 4+ years of relevant experience Location: Bangalore Notice Period: Open Preferably Immediate Joiners Employment Type: Full-Time About Aezion: Aezion is a forward-thinking technology solutions provider, specializing in custom software development, AI-driven solutions, and enterprise digital transformation. As a trusted digital engineering partner in the USA, we are committed to exceeding client expectations by delivering results that transform clients into long-term partners. Our promise: We get it right or make it right. At Aezion, we believe that work is more than just a job it s a ministry that reflects our values. We are dedicated to delivering excellence throughout the entire project lifecycle, from design and development to hosting, maintenance, and support. Our Culture: Aezion is a mission-driven company with a purpose rooted in service: Love others like Christ. Guided by our core values Love, Dependability, Humility, Diversity, Speed, and Innovation we aim to provide exceptional service. Our 200+ dedicated employees work together to turn our customers into lifelong partners, fueling their success through a commitment to excellence. Role Overview: As a System Administrator at Aezion, you will be pivotal in designing, implementing, and maintaining our IT infrastructure. You will ensure the reliability, scalability, and security of systems, while also optimizing performance and minimizing downtime. This role requires you to collaborate with cross-functional teams to develop infrastructure solutions that align with the business s strategic goals. Key Responsibilities: Provide day-to-day technical support for desktops, laptops, and servers, ensuring minimal downtime for end-users. Troubleshoot and resolve hardware, software, and network-related issues across the organization. Install, configure, and maintain both Windows and Linux operating systems. Manage user accounts, permissions, and security settings within Active Directory and other identity management systems. Deploy, configure, and maintain enterprise applications, antivirus solutions, and other security tools. Support and troubleshoot peripheral devices such as printers, scanners, and mobile devices. Assist with network connectivity issues, including Wi-Fi, LAN, and VPN configurations. Perform regular system updates, patch management, and ensure compliance with security protocols. Document technical procedures, troubleshooting solutions, and best practices for internal use and knowledge sharing. Provide training and support to users regarding IT policies, security, and best practices. Required Skills and Experience: Proven experience with Windows & Linux desktop and server environments. Strong troubleshooting skills for hardware, software, and network issues. Familiarity with Active Directory, Group Policy, and user management processes. Knowledge of IT security best practices, including antivirus solutions and endpoint protection. Expertise in software installation, driver configurations, and system updates. Experience with remote desktop support tools. Basic understanding of networking concepts such as IP addressing, DNS, DHCP, and VPN. Proficiency in supporting Office 365, email clients, and enterprise-level applications. Excellent customer service and communication skills for providing end-user support. IT certifications such as CompTIA A+, Microsoft Certified (MCP, MCSA), or ITIL are highly desirable.

Analyst I - Infrastructure Services Location: Bangalore Job Description: The Analyst I - Infrastructure Services will be responsible for providing technical support, assisting with infrastructure-related tasks, and contributing to the monitoring, troubleshooting, and documentation of infrastructure systems. This position requires a proactive individual who can work collaboratively with the team to address infrastructure challenges and continuously improve technical skills. Essential Job Functions: Provide technical support in infrastructure services, responding to issues, and assisting with various infrastructure tasks. Contribute to infrastructure projects and tasks under supervision. Participate in monitoring and basic troubleshooting of infrastructure systems to ensure optimal performance. Collaborate with team members to address infrastructure-related challenges and meet departmental goals. Assist in the development and maintenance of infrastructure documentation, including incident logs, records, and system configurations. Continue to develop and enhance technical skills and stay up-to-date with emerging industry technologies. Apply problem-solving abilities to resolve infrastructure-related issues efficiently. Follow best practices and standards in the delivery of infrastructure services. Basic Qualifications: Bachelor s degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent combination of education and experience. Typically, 2+ years of relevant work experience in infrastructure technology or technical support. Proven experience in infrastructure technology analysis. Proficiency in data analysis and problem-solving techniques. A continuous learner, eager to stay informed about industry advancements and emerging technologies. Other Qualifications: An advanced degree in a relevant field is a plus. Relevant certifications such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect are highly beneficial. This position offers opportunities for growth and development within a dynamic and supportive team environment. If you're ready to enhance your infrastructure services career in a forward-thinking company, we encourage you to apply! Qualification : Bachelors degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent combination of education and experience.

Job Title: Technical Support Specialist Location: Bengaluru Experience: 0-2 Years Job Overview We are looking for a passionate and customer-focused Technical Support Specialist who will provide high-quality support to our customers while ensuring their technical issues are resolved promptly. You will use your technical knowledge to analyze and troubleshoot software problems, collaborate with our Product and Engineering teams, and help improve the overall customer experience. This is a great opportunity for someone eager to develop their technical skills and grow in a fast-paced environment. Key Responsibilities Customer Support: Acknowledge customer concerns, empathize with their issues, and conduct a thorough analysis to offer effective solutions. When needed, ask follow-up questions to refine the diagnosis. Troubleshooting: Leverage your technical knowledge to efficiently troubleshoot software-related issues. Ensure that solutions are accurate and delivered in a timely manner, escalating to senior teams when deeper technical investigation is required. Collaboration: Work closely with Product and Engineering teams to relay customer feedback, and contribute to identifying and implementing new features and functionalities. Technical Communication: Clearly communicate technical details to both technical and non-technical audiences, ensuring all parties understand the issue and the solution. Continuous Learning: Stay up to date with the latest technology trends and new tools, keeping your problem-solving skills sharp. On-Call Support: Participate in an on-call rotation to provide support outside regular working hours as needed. Required Skills & Qualifications Technical Knowledge: Basic understanding of programming and scripting languages such as PHP, Java, Angular, and JavaScript. Operating Systems: Basic knowledge of Windows and Linux OS. Cloud Software: Familiarity with cloud-based software applications, including installation, administration, and troubleshooting. Error Log Analysis: Ability to analyze and interpret error logs for Java programs, Windows OS, and Linux OS. Database Administration: A general understanding of database administration concepts. Cloud Platforms: Exposure to cloud platforms like AWS, Microsoft Azure, or Google Cloud Platform (GCP) is a plus. Networking: Understanding of network fundamentals and the ability to analyze network traces. API Knowledge: Experience or familiarity with API design and development. Security: Understanding of how data is securely transmitted across the network. Communication & Soft Skills Clear Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly to a wide range of users. Active Listening: Strong listening skills to effectively understand customer concerns and resolve issues efficiently. Patience and Empathy: Ability to show patience, empathy, and compassion, ensuring customer satisfaction. Fast-Paced Environment: Work in an energetic environment that promotes innovation and fast decision-making. Growth Opportunities: Enjoy accelerated growth, skill development, and rewards for your contributions. Collaborative Culture: Work with industry leaders and the best minds in the field. Flexible Work Hours: Benefit from a flexible work schedule that suits your lifestyle. If this role resonates with you, don t hesitate to apply! We offer plenty of room for growth and an exciting career at iSoftcells. Let s celebrate work and thrive together!

Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in 133+ countries. Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and maintaining a relentless focus on innovation, we aim to create a world where clean, green energy from the sun powers homes, businesses, and communities everywhere. Join Us as a Japanese-Speaking Customer Service Specialist! We are expanding our Global Technical Center and looking for a talented individual to provide innovative solutions for the Japanese international market. This is your chance to become an expert in SolarEdge products and the solar energy industry. Location: Brand-new offices with a collaborative environment, transportation, meals, and a competitive compensation package. Work Hours: Japan Standard Time Language Requirement: Japanese Proficiency (JLPT N2/N3) Customer Support: Answer inbound chats, emails, and cases from customers and contractors promptly and professionally. Troubleshooting: Assist with diagnosing and resolving grid-tie solar inverter issues using product schematics, knowledge bases, and technical documentation. Operations Coordination: Validate authorization to release replacement parts as needed. Knowledge Management: Update the internal knowledge database with new troubleshooting solutions. Database Management: Maintain customer monitoring databases and create system layouts upon request. Documentation: Record all interactions and activities in the ticketing system and software platforms. Collaboration: Work closely with peers, managers, and operations teams to enhance service quality. Job Requirements 1-3 years of experience in customer service, technical helpline, or remote support. Technical or engineering qualification (preferred in Electrical/Electronics). Basic understanding of IP network technology. Experience with solar electric products is a plus. Exceptional listening and questioning skills. Strong written and spoken English communication skills. Ability to multitask in a fast-paced environment. Prior experience working in an international organization (preferred). Ability to work in a continuous shift model. Excellent interpersonal and problem-solving skills. Japanese language proficiency (JLPT N2/N3) Read, Write, and Speak. Exciting career growth in the renewable energy sector. Competitive salary and benefits package. Diverse and inclusive workplace. Regular training and upskilling programs. Meal and transportation allowances. At SolarEdge, we recognize that our success comes from the talented and diverse workforce that drives innovation. We are committed to hiring and retaining top talent to ensure continuous business growth and performance. Join us and be part of the clean energy revolution!

Technical Solutions Analyst I About the Role: As a Technical Solutions Analyst I, you will investigate front-end applications, capturing information, applying fixes, shadowing end-users, and testing workflows internally and externally. You will also utilize back-end techniques, including capturing log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators is essential. You will document notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. Prioritizing work based on severity, you will balance client and business needs. Collaboration within and across teams will ensure issues are addressed by the appropriate individuals. Responsibilities: Investigate front-end application issues. Capture relevant information related to incidents. Apply fixes and troubleshoot problems. Shadow end-users to understand their experience. Test workflows internally and externally. Utilize back-end techniques, including capturing log files, querying tables, updating database fields, and cycling servers. Communicate effectively (verbally and in writing) with clients and internal collaborators. Document notes, activities, resolutions, and knowledge articles. Prioritize work based on severity and impact. Collaborate within and across teams. Basic Qualifications: Six months of experience. Bachelor's degree in Computer Science Engineering, Information Systems, Software Engineering, or a related field. Preferred Qualifications: Knowledge of SQL. Willingness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal and communication skills, enabling effective collaboration with global teams. Willingness to work in different shifts and provide on-call support. Qualification : Bachelor's degree in Computer Science Engineering, Information Systems, Software Engineering, or a related field.

Job Title: Infra Tech Support Practitioner Location: Bengaluru Educational Qualification: 15 years of full-time education Experience Required: Minimum 3 Years Role Overview As an Infra Tech Support Practitioner, you will be responsible for technical support, maintenance, and troubleshooting of production and development systems. This role involves working with various platforms, networks, and operating systems, providing L1 and L2-level troubleshooting, and ensuring seamless system operations. You will support and implement technology at the OS level across servers and networks while ensuring adherence to defined operational models and processes. Key Responsibilities Technical Support & Troubleshooting Provide ongoing technical support and maintenance for production and development systems. Troubleshoot Cloud Unified Communication Operations and related server/network issues. Perform L1 and L2 (basic and intermediate) troubleshooting to resolve technical challenges. Ensure timely resolution of technical issues to maintain business continuity. Infrastructure & Operations Management Manage hardware/software support across different platforms. Implement technology solutions at the OS level for various vendors/brands. Collaborate with cross-functional teams to diagnose and resolve system/software problems. Documentation & Knowledge Sharing Document troubleshooting steps and solutions for future reference. Provide training and guidance to junior team members. Participate actively in team discussions and contribute solutions to technical challenges. Continuous Learning & Best Practices Stay updated on industry trends, best practices, and emerging technologies. Apply knowledge of the ITIL framework for effective service management. Must-Have Skills: Proficiency in Cloud Unified Communication Operations. Strong understanding of network protocols and communication technologies. Experience in troubleshooting and resolving technical issues efficiently. Knowledge of server and network hardware components. Good-to-Have Skills: Familiarity with the ITIL framework for service management. Work Environment & Expectations Independently perform tasks and become an SME (Subject Matter Expert). Contribute to problem-solving and innovative solutions in team discussions. Ensure smooth infrastructure operations and technical issue resolution. Engage in continuous learning and stay updated on industry best practices. Work on cutting-edge cloud and network technologies. Collaborate with top professionals in a global environment. Enhance your skills and grow in a challenging, fast-paced role.

Position: AWS Trust & Safety Specialist I Overview: The AWS Sales, Marketing, and Global Services (SMGS) team drives revenue, adoption, and growth from the largest and fastest-growing small and mid-market accounts to enterprise-level customers, including public sector clients. As part of AWS Global Support, the Trust & Safety (T&S) Abuse Investigation & Prevention Team plays a crucial role in maintaining the integrity and reputation of AWS's IP space. The team focuses on identifying and mitigating online abuse hosted on AWS infrastructure and acts as the first line of defense by vetting potential abuse issues and collaborating with AWS customers to halt harmful activities. As an AWS Trust & Safety Specialist I, you will engage in high-impact investigations, collaborating with multiple teams across AWS to develop scalable solutions for preventing abuse and protecting the AWS ecosystem. You will play a key role in analyzing trends, troubleshooting complex issues, and ensuring the highest level of support for customers and internal stakeholders. Key Responsibilities: Customer Engagement & Expert Support: Provide subject matter expertise (SME) and escalation support for complex customer inquiries related to abuse investigations. Assist in identifying and addressing root causes of abuse cases to ensure efficient resolution. Root Cause Analysis & Process Improvement: Lead investigations into escalated abuse cases, identifying operational inefficiencies and recommending process improvements. Collaborate with internal teams to develop solutions that prevent abuse and improve response times. Cross-Functional Collaboration: Work closely with AWS Enterprise teams, including Technical Account Managers (TAMs), Sales, and Solutions Architects, to address abuse-related issues, develop strategies, and drive continuous improvement. Mentorship & Knowledge Sharing: Mentor new team members, share best practices, and help evolve the T&S team s capabilities to better mitigate large-scale abuse events. High-Impact Projects: Lead cross-functional initiatives to drive long-term solutions and mitigate abuse risks, while simultaneously managing smaller projects to support global efforts. Customer Advocacy: Act as the Voice of the Customer by identifying trends, communicating findings to leadership, and implementing innovative solutions based on customer feedback. Critical Event Support: Assist in customer communications during critical AWS events, providing timely updates and ensuring effective mitigation of abuse-related issues. Qualifications & Experience: Basic Qualifications: Bachelor s degree or equivalent experience in a technical position. 2+ years of experience in a Trust & Safety or similar environment, handling online abuse and security issues. Strong understanding of internet security concepts and common vulnerabilities. Working knowledge of networking technologies such as DNS, TCP/IP, SSL, DHCP, and Load Balancing. Proven technical support experience in abuse/security practices. Preferred Qualifications: Excellent written and verbal communication skills, with the ability to communicate complex technical information clearly. Willingness to participate in an on-call rotation for emergent abuse-related situations. Strong customer handling, conflict resolution, and problem-solving skills, with a focus on delivering exceptional customer experience. Familiarity with both Windows and Linux/Unix operating systems. Experience resolving complex technical escalations, including post-mortem error analysis. Knowledge of Amazon Web Services products and cloud computing technologies. About the Team: At AWS, we value diverse experiences and encourage applicants from varied backgrounds to apply. Whether your career is just beginning or has followed an unconventional path, we welcome your unique perspective. We believe that diversity strengthens our team and fosters innovation. Amazon Web Services (AWS) is the most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, offering a robust suite of products and services that empower organizations of all sizes. Inclusive Team Culture: We promote curiosity and connection, with employee-led affinity groups that foster an inclusive environment where everyone is proud of their differences. Mentorship & Career Growth: We are committed to providing continuous learning, knowledge-sharing, and career-advancing resources to help you grow as a well-rounded professional. Work/Life Balance: We strive for work-life harmony and flexibility, ensuring that our employees can thrive both professionally and personally. Qualification : Bachelors degree OR equivalent experience in a technical position.