Behavioral Insights Jobs in Cochin

Senior UX Analyst Location: Cochin Experience: 2-5 Years Employment Type: Full-time About Fingent At Fingent, we believe in the power of technology to positively impact lives those who use it, build it, and the society around it. Our mission is to create beautiful, usable, and compelling software that solves complex business challenges. We nurture a team of passionate professionals who excel in bringing out the best in themselves, their peers, and their clients. Role Overview We are seeking a Senior UX Analyst who will be responsible for understanding user needs and creating compelling, intuitive designs for digital products. You will play a key role in driving user-centered design decisions, creating user personas, user journeys, and collaborating closely with developers and other team members to deliver exceptional experiences. Roles & Responsibilities User Research: Conduct user interviews and research to understand pain points, needs, and opportunities for improvement. User-Centered Design: Work on sitemaps, user journeys, and workflows, translating research insights into actionable design ideas for new products and features. Wireframing & Prototyping: Develop wireframes, sketches, and interactive prototypes to assess the feasibility of design concepts quickly. Customer Experience Advocacy: Serve as the voice of the customer, advocating for their experience when making design decisions. Cross-functional Collaboration: Work closely with designers, developers, and other functional specialists to create detailed deliverables, ensuring design decisions align with the technical and business goals. Skills & Qualifications User-Centered Design Expertise: Knowledge and application of design thinking principles and the ability to empathize with end users. Research Skills: Proficient in conducting user research through interviews and workshops with end users and business stakeholders. Prototyping & Wireframing: Experience in preparing sitemaps, customer journey maps, wireframes, and prototypes for both web and mobile applications. Communication: Ability to explain complex design concepts clearly to stakeholders, clients, and cross-functional teams, and advocate for user needs. Visual Design Skills: A strong sense of visual design, with an ability to create appealing and functional user interfaces. Tools & Software: Expertise in standard UX design software such as Figma, Adobe XD, Sketch, etc. Strong Analytical Skills: Ability to interpret user data and translate it into actionable design improvements. Communication Skills: Excellent written and verbal communication skills in English. Project Management: Understanding of common software project management and development practices. Good to Have A strong portfolio demonstrating your UX research and design capabilities. Experience with AR/VR design is a plus. By joining Fingent, you ll be a part of a dynamic team that values creativity, innovation, and user-centered design. You will have the opportunity to work on impactful projects, shaping the future of user experience for our clients. As part of our team, you ll be able to grow your skills, contribute to exciting challenges, and be a key player in our mission to deliver exceptional software solutions.

Job Title: Digital Marketing Executive (Client Projects) Location: Cochin, India Job Summary: As a Digital Marketing Executive at Infintor, you'll have the opportunity to take your 1-year experience and apply it to managing and leading client projects. You will work closely with our clients, develop strategies, and execute digital marketing campaigns to deliver measurable results. Key Responsibilities: Client Engagement: Act as a key point of contact for clients, understanding their goals, and translating them into effective digital marketing strategies. Digital Strategy: Develop, implement, and manage tailored digital marketing strategies for clients, aligning with their business objectives. Campaign Execution: Oversee the execution of digital marketing campaigns, including content creation, social media management, SEO, PPC advertising, email marketing, and more. Performance Analysis: Continuously monitor and analyze campaign performance, providing regular reports and insights to clients and internal teams. Budget Management: Assist in managing client budgets effectively, optimizing spend for maximum ROI and ensuring transparency in financial matters. Creative Solutions: Collaborate with our creative and technical teams to deliver innovative solutions that meet and exceed client expectations. Client Relationships: Cultivate strong client relationships, becoming a trusted advisor on digital marketing matters and identifying opportunities for growth. Qualifications and Skills: Bachelor's degree in Marketing, Business, or a related field (a degree in Digital Marketing is a plus). Minimum of 1 year of experience in digital marketing, including client project management. Solid understanding of digital marketing concepts, tools, and platforms. Proficiency in digital marketing tools and software, such as Google Analytics, SEO tools, and email marketing platforms. Excellent written and verbal communication skills. Analytical mindset with the ability to interpret data and make data-driven decisions. Creative thinking and problem-solving skills. Up-to-date knowledge of industry trends and best practices. Join Our Team: If you are passionate about digital marketing, possess 1 year of experience, and want to take your career to the next level, we invite you to join our team at Infintor. Together, we'll drive the success of our clients and contribute to their growth. Qualification : Bachelor's degree in Marketing, Business, or a related field (a degree in Digital Marketing is a plus).

Market Research Executive Location: Cochin Role Overview: As a Market Research Executive, you will focus on generating and validating high-quality leads through various online channels, contributing to building a strong sales pipeline. You will also be involved in activities that enhance lead quality and support business growth. Key Responsibilities: Generate quality leads using online tools and platforms. Validate leads against predefined quality parameters. Manage and maintain the sales pipeline. Perform miscellaneous tasks that contribute to creating valuable leads. Required Skills & Qualifications: Graduate in any discipline. Tech-savvy with strong internet research skills. Comfortable using social media platforms, apps, and MS Office. Self-motivated and enthusiastic about working in an entrepreneurial environment. Qualification : Graduate in any discipline.

Digital Marketing Executive Location: Cochin Experience: 2-3 Years Employment Type: Full-time About Fingent At Fingent, we are driven by the belief that the technology we build touches lives around us, making a meaningful difference. We nurture thought leaders and encourage them to be the seeds of change through smart software development and consulting services, ultimately creating a smarter and better future. Our culture of openness, honesty, and trust fosters an environment of growth and learning. At Fingent, we value a desire to excel, support peers, and most importantly, being a good human being. Role Overview We are looking for a Digital Marketing Executive who is passionate about online marketing, capable of driving campaigns across various platforms to enhance brand visibility and drive customer engagement. If you have experience in digital marketing strategies, SEO, SEM, PPC, social media, and email marketing, this is the perfect role for you. Roles & Responsibilities Digital Marketing Strategy: Assist the team in the development of overall digital marketing strategies to support business objectives. PPC Campaign Management: Manage and optimize PPC campaigns across various platforms such as Google Ads, Facebook Ads, and LinkedIn Ads. SEO & Keyword Research: Conduct thorough keyword research and implement on-page optimization strategies to improve website rankings and drive organic traffic. Email Marketing: Develop and execute email marketing campaigns, including A/B testing for improved engagement and conversion. Analytics & Reporting: Analyze campaign performance through web analytics tools like Google Analytics and Search Console, and present weekly, monthly, and quarterly reports to stakeholders. Market & Competitor Research: Research market trends, understand the brand s target audience, analyze competitors, and optimize the customer journey to drive engagement and conversions. Skills & Qualifications Experience: Minimum 2+ years of experience in digital marketing, with a strong focus on SEO, SEM, PPC, Google Ads, email marketing, and social media. Web Analytics Tools: Proficient in Google Analytics and Google Search Console. Communication & Presentation: Excellent communication, presentation, and interpersonal skills to collaborate effectively with internal teams and stakeholders. PPC Expertise: Strong knowledge and hands-on experience with PPC platforms like Google Ads, Facebook Ads, and LinkedIn Ads. SEO & SEM: Understanding of SEO practices, keyword research, and on-page optimization to improve website traffic and search rankings. Email Marketing: Experience in creating and managing email marketing campaigns with an understanding of A/B testing. At Fingent, you ll join a forward-thinking, collaborative team where you ll have the opportunity to grow your skills and contribute to impactful marketing campaigns. We value continuous learning and encourage our team members to push boundaries, explore new ideas, and make a difference. You ll also be a part of a company culture that values transparency, mutual support, and personal growth.

Digital Marketing Intern Location: Cochin, India Duration: 3-month Internship Job Summary: We invite aspiring individuals to join our team as Digital Marketing Interns for a comprehensive 3-month internship program. This is a fantastic opportunity to gain hands-on experience in the dynamic field of digital marketing. As an intern, you will collaborate with seasoned professionals on various projects, exposing you to social media campaigns, email marketing, search engine optimization (SEO), web development, and more. We are looking for current bachelor s degree students with a fundamental grasp of digital marketing principles, graphic design skills, and a passion for the industry. Duties & Responsibilities: As a Digital Marketing Intern, your responsibilities will include but are not limited to: Assisting with Social Media Campaigns: Helping to design, schedule, and analyze social media posts across various platforms. Supporting Email Marketing Initiatives: Contributing to the creation and execution of email campaigns. Contributing to SEO Efforts: Assisting with on-page and off-page SEO strategies, tracking keyword rankings, and making recommendations for improvements. Assisting with Web Development Projects: Helping to support ongoing website projects, ensuring content is optimized and up-to-date. Content Creation: Producing and proofreading website content, blog posts, and marketing materials. Data Collection & Reporting: Collecting data from marketing campaigns and generating reports to analyze their effectiveness. Database Management: Updating and managing the company s CRM and customer database. Designing Sales Materials: Assisting in the design and production of sales presentations, brochures, and other materials. Administrative Support: Completing other administrative tasks as required by the team. Skills and Qualifications: Education: Bachelor's degree in Marketing, Business, or a related field (a degree in Digital Marketing is a plus). Technical Skills: Experience using Adobe Photoshop and other content creation tools. Proficiency with word processing, spreadsheet, and presentation software (e.g., Microsoft Office). Familiarity with CRM tools, online analytics, and Google AdWords. Core Competencies: Strong computer and technical skills. Excellent verbal and written communication skills. Solid understanding of various marketing techniques and digital marketing principles. A strong desire to learn and a professional drive to grow in the digital marketing space. Passion for the digital marketing industry and its best practices. Compensation and Career Opportunities: While this internship offers invaluable learning experiences, please note that it is an unpaid position. However, we offer an exciting opportunity to develop your skills in a professional environment. At the successful completion of the internship, outstanding interns may be considered for permanent positions within the company, with compensation aligned with company policies and reflective of their exceptional performance. We believe that for the right resources, salary is not a constraint. Terms & Conditions: Training Evaluation: In the event that a candidate's performance is deemed unsatisfactory during the internship period, their training will be discontinued. Qualification : Bachelor's degree in Marketing, Business, or a related field (a degree in Digital Marketing is a plus).

Senior Customer Support Specialist Kochi Location: Cochin, India Employment Type: Full-Time Work Mode: Work from Office Experience Required: 5 to 10 years Job Summary We are seeking a highly experienced and proactive Senior Customer Support Specialist to join our team in Kochi. If you are passionate about delivering exceptional customer service, have a strong technical background, and thrive in a fast-paced support environment, we want to hear from you. Key Responsibilities Customer Support: Deliver expert-level assistance to customers regarding our software, digital platforms, and recruitment-related tools. Reporting Development: Collaborate with the product team to build and enhance reporting features as we launch our new software. Live Chat Management: Operate our integrated live chat system to provide real-time support and improve response efficiency. Ticketing System Administration: Maintain and streamline our ticketing system to ensure quick and effective resolution of client issues. Desired Candidate Profile Excellent Communication Skills: Strong written English and the ability to handle customer interactions with professionalism and empathy. Technical Proficiency: Deep understanding of software platforms with a fast learning curve for new tools and systems. Analytical & Problem-Solving Skills: Ability to troubleshoot and resolve technical challenges independently. Reporting Expertise: Hands-on experience in data analysis and report generation, preferably within a tech or SaaS environment. Join us in delivering top-tier support and shaping the future of our customer experience. Apply now to become a vital part of our growing team.

As a Lead Generation Specialist, you will play a key role in building a strong sales pipeline by generating high-quality leads using various online methods. You will validate the leads based on predefined quality parameters and ensure the generated leads are valuable for the business. This is a hands-on role, involving a mix of lead generation, validation, and management, along with other miscellaneous activities aimed at creating high-quality prospects for the sales team. Key Responsibilities: Lead Generation: Use different online platforms and tools to identify and generate leads. Focus on building a strong sales pipeline by targeting potential customers. Lead Validation: Ensure that leads meet the defined quality criteria and match business requirements. Lead Management: Manage the leads and ensure they are organized and tracked efficiently. Miscellaneous Activities: Engage in other activities aimed at creating valuable leads, contributing to the overall sales efforts. Skills & Qualifications Required: Education: A graduate in any discipline. Tech-Savvy: Comfortable using the internet, exploring new social platforms, apps, and proficient in MS Office. Self-Starter: Motivated to work independently and thrive in an entrepreneurial setup. Qualification : Should be a graduate(any discipline).

Research Associate Kochi Location: Kochi, India Experience: Freshers welcome! Dept: Finance If digging deep into data, spotting trends, and turning info into insights sounds like your thing, this role s for you. We want someone detail-obsessed who s ready to dive into research and help us make smart moves. What you ll do: Conduct detailed research both numbers and stories behind them Create reports, white papers, and presentations that actually make sense (and look good too) Communicate your findings clearly whether in writing or chatting with the team Stay on top of the latest research tools and trends What you bring: Strong research & analytical skills (detective mode: ON) Super attention to detail nothing slips past you Good with MS Office especially Excel and PowerPoint Great at explaining complex info in a simple way Bonus if you ve got a degree in Economics or related field We re all about equal chances, diversity, and growing together in a supportive space. Click apply and let s get started!

Job Title: BIM Coordinator Architecture / Interior Design (ID) Job Type: Full-Time Experience: 6+ Years in BIM Modeling (5+ Years Gulf Project Experience Preferred) Location: Cochin Position Overview We are seeking an experienced BIM Coordinator specializing in Architecture and Interior Design (ID) with extensive expertise in BIM modeling and coordination. The ideal candidate will have strong Gulf project exposure and proficient skills in AutoCAD, Revit, Navisworks, and BIM 360. This role involves managing BIM workflows, ensuring collaboration across teams, and delivering high-quality project outcomes. Key Responsibilities Coordinate the development and management of Architectural and Interior Design BIM models in line with project requirements. Lead the BIM process for Architecture and ID projects, promoting effective communication and collaboration among multidisciplinary teams. Perform clash detection and coordination using Navisworks, identifying and resolving design conflicts to optimize project delivery. Provide technical guidance and support to junior BIM team members, fostering skill development and productivity. Maintain and improve BIM modeling standards by proposing innovative solutions and best practices. Identify and proactively address potential project issues, contributing to successful project completion within scope, schedule, and budget. Participate in strategic planning and decision-making by offering BIM insights and recommendations. Document and organize project files meticulously for transparency and future reference. Collaborate closely with project managers and stakeholders to ensure timely and cost-effective project delivery. Qualifications & Skills Bachelor s degree in Architecture or related field preferred. Minimum 6 years of experience in BIM modeling with at least 5 years working on Gulf projects. Expertise in AutoCAD, Revit, Navisworks, and BIM 360 platforms. Excellent communication, interpersonal, and teamwork skills. Strong organizational abilities and attention to detail. Proven ability to lead BIM coordination efforts and mentor junior team members. Work on high-profile architectural and interior design projects with international exposure. Engage in a dynamic, collaborative work environment based in Cochin. Competitive compensation and opportunities for professional growth. If you have a passion for BIM coordination and want to lead innovative architectural and interior design projects, apply now! Qualification : Bachelors degree in Architecture or related field preferred.

SEO, Digital Marketing Manager Experience: 3+ years Job Overview We are looking for a talented and results-driven SEO, Digital Marketing Manager to join our team. The ideal candidate will have more than 3 years of experience in digital marketing with a strong focus on SEO and SEM strategies. This role will require the planning, execution, and optimization of digital marketing campaigns across various platforms to drive online traffic, improve conversion rates, and ultimately contribute to the growth of our brand. Key Responsibilities Plan and execute all digital marketing strategies including SEO/SEM, marketing database, email, social media, and display advertising campaigns. Design, build, and maintain a strong social media presence to engage with the target audience. Measure and report the performance of all digital marketing campaigns and assess them against goals (ROI and KPIs). Identify trends and insights, optimizing spend and performance based on the data gathered. Brainstorm and implement creative growth strategies for increasing brand visibility and online traffic. Plan, execute, and measure experiments and conversion tests to improve user engagement. Collaborate with internal teams to create optimized landing pages that improve user experience and conversion rates. Use strong analytical skills to evaluate end-to-end customer experience across multiple channels and touchpoints. Instrument conversion points and optimize user funnels to maximize conversions. Collaborate with agencies and other vendor partners to enhance marketing efforts. Evaluate emerging technologies and provide thought leadership for their adoption when appropriate. Required Skills Excellent communication skills with the ability to present complex data in an understandable and actionable format. Strong creative and strategic thinking abilities with a knack for solving problems effectively. Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities. 3+ years of experience in digital marketing with a focus on SEO and SEM. Expertise in all aspects of SEO (on-page, off-page, and technical SEO). In-depth knowledge of search engine algorithms, ranking factors, and SEO tools. Stay updated with the latest trends, tools, and best practices in SEO. Open to working from our Kochi office. At our company, we encourage a collaborative, innovative work culture where your ideas and contributions matter. As a part of our marketing team, you'll have the opportunity to shape the future of our digital marketing efforts and help elevate our brand's online presence. If you're passionate about SEO and digital marketing, this is your chance to make a significant impact! Location Open to working from our Cochin office.

Software Engineer Python (AI) Work from Office in Kochi Location: Kochi, India Employment Type: Full-Time Work Mode: Work from Office Experience Required: 2 to 4 years Job Overview We are looking for a highly skilled Software Engineer (Python, AI) to join our team. In this role, you will focus on developing and optimizing large language models (LLMs), working closely with cross-functional teams to build cutting-edge AI solutions. This is an exciting opportunity for individuals passionate about Natural Language Processing (NLP), machine learning (ML), and AI-driven innovation. Key Responsibilities Model Development: Assist in the training, fine-tuning, and evaluation of large language models (LLMs) for specific AI applications. Data Preparation: Support the collection, preprocessing, and augmentation of high-quality data to optimize model training. Research Support: Conduct literature reviews and contribute to the exploration of new methodologies in Natural Language Processing (NLP), computer vision (CV), recommender systems, and machine learning (ML). Collaboration: Work closely with data scientists, software engineers, and product managers to implement and scale LLM solutions. Documentation: Maintain clear, comprehensive documentation of model architectures, experiments, and results. Testing & Evaluation: Participate in testing and evaluating the performance of models, providing insights for improvements. Continuous Learning: Stay updated on the latest trends in NLP, ML, and AI advancements, actively pursuing professional development through research and the implementation of state-of-the-art models. Desired Candidate Profile Cloud Platforms Experience: Experience deploying machine learning models on cloud platforms such as AWS or Google Cloud. Understanding of Transformer Architectures: In-depth knowledge of transformer models and state-of-the-art LLMs. Data Ethics: Understanding of data ethics, bias mitigation techniques, and best practices for AI development. Proficiency in Python: Strong programming skills in Python with hands-on experience in PyTorch or TensorFlow. If you are passionate about AI, machine learning, and want to contribute to the next wave of innovation in Natural Language Processing, apply today to be a part of our dynamic team!

Job Summary: Business Development Executive (IT Services) We are seeking a self-driven and results-oriented Business Development Executive to join our IT services sales team. In this role, you will take ownership of your sales success, leveraging your expertise in prospecting, relationship-building, and closing deals. The ideal candidate will have a proven track record in IT services sales, strong communication skills, and the ability to work independently in driving revenue growth. Key Responsibilities: Sales Strategy and Planning: Take complete ownership of developing and implementing effective sales strategies to achieve revenue targets. Identify and pursue new business opportunities through market research, networking, lead generation, and cold calling. Independently analyze market trends and competitor activities to refine sales strategies. Client Acquisition and Relationship Management: Identify potential clients and key decision-makers within target organizations. Conduct meetings, presentations, cold calls, and product demonstrations to establish rapport and close deals. Build and maintain strong, long-lasting relationships with clients by understanding their unique needs and offering tailored solutions. Ensure a proactive and consistent follow-up process to nurture client relationships. Sales Process Management: Manage the entire sales cycle from initial outreach to deal closure with minimal reliance on external inputs. Prepare and deliver compelling proposals, quotes, and contracts to prospective clients. Negotiate terms and conditions to maximize revenue and profitability. Maintain accurate records of sales activities, client interactions, and pipeline status in the CRM system. Performance Tracking and Reporting: Continuously monitor your sales performance, including lead conversion rates, pipeline status, and revenue achievements. Provide regular updates to the sales manager on progress, challenges, and actionable insights for improvement. Qualifications: Bachelor s degree in Business, Marketing, Information Technology, or a related field. 1 2 years of experience in IT services sales or a similar role. Proven track record of meeting or exceeding sales targets. Strong understanding of IT services, solutions, and industry trends. Excellent communication, negotiation, and presentation skills. Proficiency in using CRM software and other sales tools. Self-motivated, goal-oriented, and capable of driving results independently. Cold-calling experience and expertise in lead generation. Strong organizational skills and the ability to prioritize tasks effectively. Qualification : Bachelors degree in Business, Marketing, Information Technology, or a related field.

Introduction A career in IBM Software means you'll be part of a team that transforms our customer s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive Your role and responsibilities We're looking for a UX Designer who can bring some serious (and fun) design chops to our team of veteran product designers. As a User Experience Designer at IBM, you will create human-centered experiences by designing the structural and informational foundation for products, and systems. You will facilitate the delivery of all elements, interactions, and decisions that add value to the user experience of IBM products. You ll join IBM Studios Kochi, where we work in a hybrid environment and spend 3 days per week in office to collaborate, learn from each other, and build our design community. Join IBM's worldwide design organization for AI Applications, where our mission is to empower users to do their best work through intuitive and visually engaging interfaces. As a Designer, you'll play a crucial role in creating end-to-end customer experiences for AI-enabled solutions that help businesses make informed, data-driven decisions. Responsibilities: Translate Insights into Designs: Convert actionable insights from the design research team into low and high-fidelity mock-ups, patterns, prototypes, and development-ready specifications. Create Visual Assets: Develop high-fidelity mock-ups, graphics, design patterns, prototypes, and demos to enhance user interfaces. Collaborative Development: Work closely with design team members and developers to build, update, and modernize software product user interfaces using agile methodologies. Scenario Design: Design business process scenarios and flows for user interfaces and demonstrations. Feedback Loop: Share work-in-progress designs and actively engage in giving and receiving constructive critique. Business Context: Understand business problems across our customer base to provide context for deliverables. Cross-Team Collaboration: Collaborate with various stakeholders such as design researchers, content designers, developers, product owners, etc., across worldwide teams. Design Thinking Workshops: Plan, lead, and moderate virtual and in-person design thinking workshops. A portfolio of work samples that demonstrate an understanding of user-centered design, interaction design, visualizations of complex experiences such as flows, scenarios, personas, etc. (any fidelity) and demonstration of delivering exceptional user-centered outcomes to market Mastery of design and prototyping tools such as Figma Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 2+ years of experience. Strategic thinking with ability to untangle complex information and share it across teams in a digestible format, aligning design goals with business goals A drive to embrace technical domains and explain the problem space Solid understanding of fundamental design principles (typography, layout, grid systems, hierarchy, color, composition) Experience in leading agile practices, design thinking and influencing projects through human-centered design principles Excellent communication and storytelling skills in English Ability to work from the office in Kochi 3 days per week

Role Purpose: The purpose of this role is to design the organization s computer and network security infrastructure, ensuring the protection of systems and sensitive information from cyber threats. Key Responsibilities: 1. Cyber Security Strategy and Architecture: Design and develop enterprise-level cybersecurity strategies and architectures. Evaluate business strategies, conduct security vulnerability assessments, and analyze risks. Identify risks associated with business processes, operations, information security programs, and technology projects. 2. Threat Identification and Mitigation: Identify and communicate current and emerging security threats. Design and implement security architecture elements to mitigate emerging threats. Identify security gaps in existing and proposed architectures and recommend enhancements. 3. Security Design and Compliance: Conduct product fit analysis for end-to-end security, ensuring coverage across architecture aspects like Layered Security, Zoning, Integration, API, Endpoint Security, Data Security, and Compliance. Demonstrate expertise in security assessments against frameworks such as NIST, SANS, and CIS. Provide support during the deployment, configuration, integration, and administration of security technologies. Apply ITIL processes such as incident management, configuration management, change management, and problem management. 4. Disaster Recovery and Solution Provision: Assist in disaster recovery during security breaches, attacks, or unauthorized activities. Provide solutions for RFPs received from clients and ensure design assurance. Develop strategies to manage cyber risk security solutions, aligning with business objectives. 5. Technical Leadership and Solution Design: Lead the design, development, and implementation of custom solutions using modern technology. Analyze current solutions, identify improvements, and propose target state solutions with trade-offs. Articulate architectural targets, recommendations, and reusable patterns. Evaluate and recommend solutions for integration with the technology ecosystem. 6. Industry Trends and IT Needs: Stay informed on industry trends and emerging technologies to support current and future IT needs. 7. Stakeholder Coordination and Audit Assistance: Liaise with stakeholders on cybersecurity issues, providing timely support and future recommendations. Assist in maintaining an information security risk register and support internal and external audits. Ensure the implementation of security best practices to meet business, customer, and regulatory requirements. 8. Training and Awareness: Assist in creating and delivering cybersecurity awareness training for team members and clients. Provide training on issues like spam, malicious emails, and other security concerns. Stakeholder Interaction: Internal Stakeholders: Program Manager/Director: Regular reporting and updates. Infrastructure (CIS team): For infrastructure support. External Stakeholders: Customer: Coordinate for security breaches and resolutions. Competencies: Functional Competencies/Skills Leveraging Technology: Knowledge of current and upcoming security technologies (e.g., Firewalls, IPS, DDoS, SIEM, WAF, Endpoint security), and understanding of compliance regulatory requirements such as PCI DSS, HIPAA, etc. (Expert level). Systems Thinking: Understanding of the interrelatedness and interdependencies within systems, and performing problem-solving in complex environments (Expert level). Leveraging Technology: In-depth mastery of ecosystem technology, commanding expert authority and respect (Master level). Technical Knowledge: Certifications like Certified Information Systems Security Professional (CISSP), Cloud Architect Certification from AWS and Azure, ToGAF, or SABSA certification (Master level). Behavioral Competencies: Effective Communication: Clear communication in both technical and non-technical contexts. Managing Complexity: Ability to handle complex problems and solutions effectively. Client Centricity: Focus on delivering value to clients, understanding their needs. Technology Acumen: Strong understanding of evolving technology trends. Innovation: Continuously seeking new and innovative solutions to security challenges. Problem Solving Approach: Proactive approach to identifying and resolving issues. Collaborative Working: Ability to work with various teams to achieve goals. Execution Excellence: Commitment to high standards in execution and delivery. Performance Metrics: 1. Customer Centricity: Timely resolution of security breaches for end-users and stakeholders. Client satisfaction, educating clients, and suggesting the right controls to improve security. 2. Support Sales Team: Percentage of proposals with a Quality Index greater than 7. Timely support for proposals and identifying opportunities for new business or lead generation. Number of proposals led to drive business outcomes.

Role Purpose: The purpose of this role is to bridge the gap between business and technology, providing solutions that meet client needs by leveraging both technical and functional expertise. Key Responsibilities: 1. Bridging Technology and Business: Serve as a techno-functional expert, acting as the liaison between project and support teams. Ensure seamless communication and collaboration to deliver effective solutions. 2. New Business Implementation: Drive the end-to-end process for new business implementation projects, from requirement management to integration, configuration, and production deployment. Assess the feasibility of new change requirements and provide clients with optimal solutions and clear timelines. 3. Solution Support: Provide support for all new business implementations by building systems from the ground up. Offer techno-functional guidance throughout the architectural design, coding, testing, and implementation phases. 4. ERP System Implementation: Understand both functional and technical designs to ensure the successful deployment of ERP solutions. Customize, extend, modify, and integrate existing products using coding, testing, and production techniques. Implement business processes and translate them into ERP solutions. 5. Product Support and Maintenance: Provide ongoing product support and maintenance for ERP solutions, addressing technical problems and client queries. Develop and deploy automation tools to optimize processes and enhance efficiency. 6. Stakeholder Management and Collaboration: Act as the key point of contact between internal teams (lead consultants, project managers) and external clients. Provide advice, solutions, and updates to both clients and internal teams. 7. Skill Upgradation: Continuously upgrade skills by attending training sessions, seminars, and obtaining internal certifications. Contribute to knowledge sharing by writing papers, articles, and case studies for internal platforms. Skills and Competencies: Functional Competencies: Systems Thinking: Understanding of interdependencies and the ability to solve problems in complex environments (Competent). Leveraging Technology: Expertise in leveraging technology domains to provide optimal solutions (Master). ERP Knowledge: Deep understanding of functional and technical aspects of ERP systems, and the ability to tailor them to business needs (Master). Behavioral Competencies: Formulation & Prioritization: Ability to prioritize tasks and manage multiple complex solutions effectively. Innovation: A forward-thinking approach to creating efficient solutions. Managing Complexity: Adept at solving complex problems in technology and business processes. Client Centricity: Focused on meeting client needs and providing exceptional service. Execution Excellence: Strong ability to deliver high-quality results. Passion for Results: Strong drive to meet objectives and exceed client expectations. Performance Measures: 1. Contribution to Customer Projects: Quality of work, adherence to SLAs, ETA, number of tickets resolved, problem-solving efficiency, and customer satisfaction (CSAT). 2. Automation: Process optimization, reduction in process steps, and minimization of tickets raised by introducing automation solutions. 3. Skill Upgradation: The number of training sessions and certifications completed, as well as the number of papers or articles written per quarter.