Benefits Administration Jobs in Thane

HR Generalist Location: Thane Experience: 5 7 years Education: MBA/Bachelor s in HR or related field Role Summary We are seeking a motivated and detail-oriented HR Generalist to manage end-to-end HR operations. The ideal candidate will foster a positive work environment by overseeing recruitment, payroll, compliance, and employee engagement while ensuring strict adherence to labor laws. Key Responsibilities Talent Acquisition: Manage the full cycle of recruitment, onboarding, and employee documentation. Payroll & Attendance: Oversee attendance tracking and leave records, and coordinate inputs for monthly payroll processing. Performance Management: Support performance appraisals, confirmations, and career development initiatives. Employee Relations: Act as the point of contact for employee queries and drive engagement and retention programs. Statutory Compliance: Ensure adherence to HR policies and legal requirements, including PF, ESIC, and labor laws. Records Management: Maintain accurate employee files and utilize HRMS tools for efficient record-keeping and reporting. Offboarding: Handle all exit formalities, including Full & Final (F&F) settlements. Qualifications & Skills Education: MBA or Bachelor s degree in HR or a related field. Experience: 5 7 years of proven experience as an HR Generalist. Technical Skills: Strong proficiency in HRMS tools and statutory compliance frameworks. Soft Skills: Excellent communication, interpersonal, and multitasking abilities in a fast-paced environment. Qualification : MBA or Bachelors degree in HR or a related field

Key Responsibilities: 1. Customer Communication & Support: Possess excellent communication skills to handle customer inquiries and resolve issues effectively. Show empathy and patience to calm irate customers, ensuring a positive customer experience. Respond to incoming calls and customer emails in a timely and professional manner. 2. Technical Troubleshooting: Troubleshoot and resolve issues related to the base operating system, Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, and other related technologies. Provide remote support to diagnose and resolve technical issues. Stay eager to learn and adapt to new technologies as required for customer support. 3. Issue Resolution: Manage and resolve customer complaints, ensuring all concerns are addressed promptly and thoroughly. Research and offer solutions to customers using available resources and technical tools. Identify patterns or recurring issues and escalate to supervisors when necessary. Route customer calls and tickets to the appropriate teams or resources for specialized support. 4. Documentation & Reporting: Document all customer interactions and technical troubleshooting steps as per standard operating procedures (SOPs). Create and update SOPs for newly encountered issues and resolutions provided to customers. Complete call logs and provide reports detailing the nature of customer concerns and resolutions. 5. Trend Identification & Process Improvement: Recognize, document, and alert management of any recurring trends in customer calls or issues. Contribute to process improvements by suggesting solutions for recurring problems or inefficiencies. Skills & Competencies: Communication Skills: Strong ability to communicate technical issues and solutions effectively to customers. Problem Solving: Ability to troubleshoot and resolve various technical issues quickly and accurately. Technical Knowledge: Solid understanding of Windows, Outlook, Teams, Citrix, VDI, VPN, and security applications. Customer Focus: Ability to empathize with customers, especially when handling irate or frustrated customers. Documentation & Reporting: Proficiency in maintaining accurate records of calls, issues, and resolutions. Teamwork & Escalation: Collaborative in routing calls and issues to the appropriate departments when necessary.

Social Media Executive - Job Description We are looking for a creative and strategic Social Media Executive to manage and elevate our company's presence across multiple public platforms. In this role, you will be responsible for creating compelling content, analyzing audience feedback, and reporting on the impact of social media initiatives. You will also manage the secure storage of access credentials and ensure consistent brand messaging across platforms. To succeed in this role, you should be able to strike a balance between creating frequent and engaging posts while maintaining consumer interest. The ideal candidate will have a deep understanding of the best times to post on each social media platform and how to optimize content for maximum engagement. Key Responsibilities: Lead and train a team of social media specialists to drive effective content creation. Craft engaging, persuasive, and memorable written content that prompts audience action. Collaborate with videographers and multimedia designers to create visually engaging content. Optimize content for various social media platforms, ensuring maximum reach and engagement. Schedule and manage content releases, targeting the best times for audience interaction. Monitor user engagement and feedback on social media posts to inform future strategies. Analyze the performance of published content and provide reports on its impact. Maintain a secure and organized database of all login credentials and access codes. Stay updated on changes to social media platforms, including algorithm adjustments. Explore and assess emerging social media platforms that could benefit the brand. Flexibility to work occasional overtime to accommodate global time zones. Requirements: Degree in Marketing, Communications, Journalism, Creative Writing, or a related field. Proven experience as a Social Media Executive or similar role. Expert knowledge of major social media platforms and their algorithms. Strong proficiency with social media management tools like Hootsuite and their integrations. In-depth understanding of paid advertising creation, distribution, and performance tracking. Excellent writing skills, with the ability to craft authoritative and persuasive content. Adaptable and engaging writing style suited to various audiences and platforms. Knowledge of key social media engagement metrics and how to track them. Innovative mindset with a willingness to explore new ideas and trends. Additional Notes: Project training will be provided to support your integration into the role and our team. Qualification : Degree in Marketing, Communications, Journalism, Creative Writing, or a related field.