Bfsi Banking Financial Services, Insurance jobs

Job Title: Chief Manager Credit Department: Credit Location: Chennai Job Type: Full-Time | Permanent Reporting To: Associate Vice President Credit Job Purpose: The Chief Manager Credit will be responsible for developing, implementing, and overseeing credit policies for the Consumer Durable Loans portfolio. This role requires deep expertise in retail lending risk management, scorecard development, and digital credit decisioning, with a strong understanding of consumer behavior and the dynamics of consumer finance within banks or NBFCs. Key Responsibilities: Policy Development & Risk Management Design and manage credit policies for Consumer Durable Loans across multiple geographies and product lines. Develop rule-based and scorecard-driven underwriting frameworks aligned with market trends and risk appetite. Continuously monitor portfolio performance, delinquencies, and credit costs to ensure portfolio health and suggest timely policy changes. Business Alignment & Collaboration Work closely with OEMs, retailers, and sales finance teams to align credit strategies with business goals. Collaborate with product, technology, and analytics teams to deploy policies effectively across both digital and assisted lending journeys. Provide credit risk inputs for new product launches, business partnerships, and channel strategies. Data-Driven Credit Strategy Leverage bureau data, customer analytics, and alternative data sources to refine credit segmentation and enhance decision accuracy. Drive innovation in credit decisioning through use of digital tools, scorecards, and partner integrations. Governance & Compliance Ensure adherence to internal credit standards, regulatory norms, and audit requirements. Conduct regular reviews of credit policies to ensure relevance and effectiveness. Qualifications & Experience: Educational Qualification: Postgraduate or MBA (Finance preferred). Experience: Minimum 8 years in credit policy, with significant exposure to Consumer Durable Loans in a Bank or NBFC. Key Functional Competencies: Strong understanding of EMI schemes, zero-cost financing, and manufacturer subvention models. Experience working with fintech partners, embedded finance platforms, and POS financing networks. Skilled in credit policy formulation, risk modeling, and scorecard development. Proficient in working with credit bureau data, partner APIs, and digital credit tools. Key Behavioral Competencies: Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Proven track record of effective cross-functional collaboration. Technical proficiency in Excel, SQL, and analytics tools such as SAS or Python is preferred. This is a high-impact leadership opportunity in the evolving consumer lending space, where you'll shape credit strategy and risk frameworks at scale, working alongside dynamic teams and partners in a fast-growing environment. Qualification : Postgraduate or MBA (Finance preferred)

AWS Cloud Architect Location: Bengaluru, Karnataka, India Job Category: Consulting Job Type: Regular Employee Role: Individual Contributor Job Description: The Finergy division within Oracle FSGIU focuses exclusively on the Banking, Financial Services, and Insurance (BFSI) sector. The team provides deep domain knowledge to address complex financial needs and deploys multi-channel delivery platforms, ensuring a reduction in IT intervention and time to market. With several loyal clients over a decade, Finergy also delivers end-to-end banking solutions, offering integrated dashboards and analytics to enhance operational efficiency. As part of the team, you'll be responsible for architecting highly available, scalable, and secure AWS-based solutions while collaborating with both technical and non-technical stakeholders. Responsibilities: Design and architect fault-tolerant, highly available, and scalable solutions on AWS. Utilize services like EC2, S3, Lambda, RDS, Route 53, VPC, etc., for building secure and efficient cloud infrastructure. Lead migration projects from on-premises to AWS, ensuring seamless transitions. Automate provisioning and management of AWS infrastructure using CloudFormation and similar tools. Document best practices and standards for AWS architecture and deployments. Monitor cloud infrastructure performance, resolve bottlenecks, and optimize costs. Implement security measures to meet compliance with industry standards. Stay updated on the latest AWS features and provide guidance on new solutions. Provide technical leadership and mentorship to junior team members. Work in close collaboration with development teams to address AWS-related requirements. Qualifications and Skills: Bachelor's degree in Computer Science, Engineering, or related field. 8-10 years of experience in AWS architecture. AWS Certified Solutions Architect - Professional certification is mandatory. Proven track record in designing and implementing complex AWS solutions. Expertise in networking, security, and system administration concepts. Strong programming skills, preferably in Python. Excellent problem-solving and analytical abilities. Ability to explain technical concepts clearly to both technical and non-technical stakeholders. Strong teamwork and collaboration skills. If you're passionate about leveraging AWS to build innovative, scalable, and secure cloud solutions, this is a fantastic opportunity to join an experienced team in the growing BFSI domain. Qualification : Bachelor's degree in Computer Science, Engineering, or related field.

Job Title: Business Analyst Associate Location: Bengaluru Experience Required: 8+ years Education: BE/B.Tech/MBA Domain Knowledge: BFSI (Banking, Financial Services, and Insurance) Certifications: Certification in Business Analysis (e.g., CBAP, PMI-PBA) Notice Period: Less than 60 days Job Overview: As a Business Analyst Associate, you will support the analysis and design phases of projects by collaborating with business stakeholders to understand their needs and translate them into actionable solutions. Your role will focus on the pre-initiation, initiation, and design stages, working closely with business and technical teams. You will help validate solutions, support User Acceptance Testing (UAT), and drive change adoption for CLIENT programs and projects. Key Responsibilities: Requirement Elicitation Engage with stakeholders, including business users, management, and subject matter experts, to gather detailed business requirements. Conduct interviews, workshops, focus groups, surveys, and observations to document stakeholder needs. Utilize various elicitation techniques like brainstorming, document analysis, and prototyping to uncover business requirements. Requirement Analysis Analyze and prioritize business requirements to ensure alignment with business objectives and project goals. Break down high-level business and user requirements into functional and non-functional requirements. Identify gaps, inconsistencies, and conflicts in requirements and collaborate with stakeholders to resolve them. Documentation Create comprehensive documentation, including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories, and Process Flow Diagrams. Maintain clear and concise documentation for ease of understanding and accessibility to all stakeholders. Stakeholder Communication Act as a liaison between business stakeholders and technical teams to ensure effective communication and a shared understanding of requirements. Facilitate meetings, presentations, and workshops to communicate findings, project updates, and recommendations. Solution Design & Implementation Collaborate with development teams to translate business requirements into functional specifications and technical requirements. Participate in designing and implementing solutions that meet business needs and improve operational efficiency. Provide input during design reviews to ensure solutions align with business requirements. Testing and Quality Assurance Develop and execute test plans, test cases, and test scripts to ensure that solutions meet business requirements and are defect-free. Conduct User Acceptance Testing (UAT), gather feedback, and refine solutions accordingly. Document and communicate test results to stakeholders. Data Analysis & Reporting Perform data analysis to support business decisions and provide actionable insights. Create and maintain dashboards, reports, and visualizations to track KPIs and project progress. Project Management Support Manage project timelines, deliverables, and resources to ensure successful project completion. Monitor and report on project progress, including risks, issues, and changes. Coordinate with project managers to ensure alignment with project plans and schedules. Continuous Improvement Identify opportunities for process improvements and recommend solutions to enhance business performance. Promote a culture of continuous improvement and innovation within the team and organization. Stay updated on industry trends and best practices to drive business improvements. Training & Support Provide ongoing support and training to stakeholders on new systems, processes, and tools. Develop training materials and conduct sessions to ensure successful adoption of solutions. Act as a point of contact for post-implementation support and troubleshooting. Industry and Domain Knowledge Stay updated on industry trends, regulatory changes, and best practices related to BFSI. Apply domain knowledge to ensure solutions align with industry standards and regulatory requirements. Domain Expertise Required: You should have experience in the following areas of Banking Operations: Wealth and Private Banking (Retail Banking) Retail lending and investing concepts Mortgage and credit card processes Contact Center Optimization (IVR, browser changes under digital channels) Branch optimization Payments International Payment Systems and Open-Banking API-driven payments End-to-End payment lifecycle experience Corporate payments, cash management, real-time/immediate payments ISO 20022 migration experience Investment and Commercial Banking (CMB) Corporate and cash management core products and services Trade operations, market liquidity, and capital flow Knowledge of regulatory issues and Automated Data Flow projects (e.g., RBI automated reporting systems) Skills & Qualifications: Educational Background: Master s degree in Business Administration or related field. Certifications: CBAP, PMI-PBA, or other relevant business analysis certifications. Technical Knowledge: Strong understanding of the Software Development Life Cycle (SDLC) and technical project management. Data Analysis Tools: Experience with tools like Excel, SQL, or Tableau for data analysis and visualization. Project Management Methodologies: Familiarity with Agile or Waterfall methodologies. Domain Expertise: Experience in Banking and Financial Services (BFSI), particularly in leading or participating in end-to-end digital transformation programs in Agile environments. Additional Expertise for Specific Projects: For Market Business Analysis (BA), the focus will be on analyzing business challenges and identifying requirements for digitization, especially in Agile environments (CSM certified, SAFe methodology). You will manage backlogs, engage stakeholders, and support market adoption efforts. For Digital Business Analysis (BA), you will collaborate with technology teams to ensure the solutions meet business needs. You'll work w...

About Oracle FSGIU - Finergy: The Finergy division within Oracle FSGIU exclusively focuses on the Banking, Financial Services, and Insurance (BFSI) sector, providing deep domain knowledge and specialized solutions to address complex financial needs. Finergy has expertise in delivering Accelerated Implementations for BFSI clients, with proven methodologies that fast-track the deployment of multi-channel delivery platforms, minimizing IT intervention and reducing time to market. With personalized tools and end-to-end banking solutions, Finergy tailors customer experiences, offering services in areas like trade, treasury, and cash management, and enhancing operational efficiency with integrated dashboards and analytics. Finergy also provides Expert Consulting Services, ensuring that technology aligns seamlessly with business goals from strategy development to solution implementation. Career Level: IC2 (Individual Contributor 2) Job Responsibilities: Develop .Net-based applications for top clients in the Banking and Financial Services sector. Write and optimize SQL queries as part of application development. Conduct analysis, design, development, and testing in the consulting line of business. Collaborate with cross-functional teams to deliver high-quality solutions. Participate in code reviews to ensure adherence to development standards. Identify and troubleshoot application issues and implement solutions as required. Mandatory Skills: 4-7 years of experience with C# and ASP.Net. Strong understanding of software development processes. Proficiency in C# programming. Experience with SQL and optimizing queries. Strong problem-solving skills and attention to detail. Experience with .Net version 6 and above. Preferred Skills: Experience working in the Banking and Financial Services (BFSI) domain is a plus. Familiarity with cloud-based services and modern development practices. Experience in working with Agile methodologies. About Us: At Oracle, we are committed to driving the future of cloud technology, and our solutions empower organizations across industries to address their most complex challenges. The Finergy division is uniquely positioned to offer comprehensive solutions to the Banking, Financial Services, and Insurance (BFSI) sector, helping our customers enhance operational efficiency and streamline service delivery. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans status, or any other characteristic protected by law.

Role Summary As a Senior Consultant and Subject Matter Expert (SME) specialising in the Banking and Financial Services (BFS) Industry in India, we are seeking a distinguished professional with over 15 years of experience to join our team. The successful candidate will be a seasoned expert in BFS operations, possessing extensive knowledge of banking and financial services, combined with a profound understanding of the regulatory landscape in the Indian market. This role is pivotal in steering our organization toward strategic development in the realm of Digital Technologies BFS services. Key Responsibilities Act as a senior SME, providing expert guidance on Banking and Financial Services operations, products, and services within the Indian market. Collaborate seamlessly with cross-functional teams to optimise and enhance business processes. Provide strategic guidance to the team on IT and Digital Technologies Banking and Financial services. Conduct thorough assessments to identify and mitigate risks associated with BFS operations. Conduct in-depth analysis of business operations, processes, and challenges, identifying opportunities for improvement and innovation through interviews, workshops, and data analysis. Engage with senior leadership to offer strategic insights and recommendations. Contribute actively to the development and execution of business plans within the BFS domain. Foster and maintain effective relationships with regulatory bodies, industry associations, and other external stakeholders. Experience working in Banking Enterprise preferably in Retail Banking business. Possess a comprehensive understanding of the BFS sector in India. Exposure to IT services and product development within the BFS landscape. Showcase proven leadership skills with the ability to influence and guide cross-functional teams. Lead and mentor junior Business Analysts, fostering a collaborative and high-performing team environment. Exceptional communication and interpersonal skills, influencing stakeholders at all levels and building strong relationships. Proficiency in relevant tools and technologies, including Visio, UML, MS Office Suite, data analysis tools, and project management software. Excellent analytical and problem-solving skills with the ability to translate business needs into technical specifications. Proven ability to work independently and manage multiple projects concurrently. Familiarity with RBI regulations, SEBI guidelines, and other relevant laws governing the Indian financial services industry (AML, KYC, BSA, SOX, PCI DSS, CFPB, GDPR, SEC, FATF, Basel III) Qualifications Education: Minimum Bachelor's degree in Finance, Business, Law, PGDBF or a related field. Advanced degrees like MBA Finance, MFC, MFM, CFA or relevant certifications are preferred. Skills Desired Preferably having experience in Global BFS domain. Leverage an established network within the Indian BFS sector, including regulatory bodies, industry associations, and peer organizations. Ability to adapt seamlessly to a rapidly changing regulatory environment and evolving industry trends. Demonstrate a track record of thinking creatively and proposing innovative solutions to complex problems. Competencies Desired Technical / Functional: Relevant certifications in the BFS domain, risk management, compliance, or related fields (e.g. CRMA, CISA, CAMS, PRM, CFSA) will be considered a valuable advantage. Relevant BA certifications (e.g., CSPO, CBAP, PMI-PBA) would be an added advantage. Qualification : Minimum Bachelor's degree in Finance, Business, Law, PGDBF or a related field. Advanced degrees like MBA Finance, MFC, MFM, CFA or relevant certifications are preferred.

Wealth Manager Direct Sales Location: Mumbai Experience Required: 4+ Years Industry: BFSI (Banking, Financial Services, and Insurance) Employment Type: Full Time Job Summary: We are looking for a result-driven Wealth Manager Direct Sales to join our growing team in Mumbai. The ideal candidate will have a strong track record in sales within the financial services industry and will be responsible for client acquisition, relationship management, and achieving revenue targets through direct interactions and personalized wealth solutions. Key Responsibilities: Develop and maintain strong relationships with existing clients to grow wallet share and foster client loyalty. Acquire new clients through personal network, company-generated leads, and references. Meet or exceed monthly and quarterly sales targets for: New investments/inflows Cross-sell and up-sell of financial products Reference and lead generation Regularly connect with clients via calls, meetings, and follow-ups to drive engagement and conversions. Maintain consistent daily/weekly/monthly contact goals with leads and clients. Provide accurate and timely updates on client interactions, leads status, and follow-ups using prescribed reporting formats. Maintain a deep understanding of financial products (mutual funds, insurance, fixed income, etc.) to offer customized solutions. Key Skills & Competencies: Excellent verbal and written communication skills Strong sales acumen and a passion for client servicing and relationship building Self-motivated and result-oriented with the ability to work independently Comfortable handling a wide range of client profiles and understanding their financial goals Strong time management and follow-up discipline Willingness to continuously learn and stay updated on financial products and market trends Qualifications: Graduate (any discipline) a background in Finance will be a plus NISM Certification (mandatory) preferably in Mutual Funds or Investment Advisory Preferred Experience: Minimum 4 years of proven success in direct sales within the financial services or wealth management domain Exposure to a range of investment products and advisory services

Java Developer Pune Location: Pune Experience: 5+ Years Start Date: Immediate Salary: Best in Industry Employment Type: Full-Time Education: Bachelor s or Master s degree in Computer Science, IT, or a related field Job Summary: We are hiring a skilled and experienced Java Developer to join our growing team in Pune. The ideal candidate will have strong hands-on experience in Java 8+, Spring Boot, Hibernate, and microservices architecture, along with a passion for building scalable, high-performance applications. Key Responsibilities: Design, develop, and maintain high-quality Java-based applications. Collaborate with product managers, designers, and cross-functional teams to define technical requirements and deliver features. Write clean, efficient, and well-documented code in line with best coding practices. Debug, troubleshoot, and resolve software issues to ensure application stability. Optimize applications for performance, responsiveness, and scalability. Conduct and participate in code reviews to ensure code quality and consistency. Stay up to date with emerging Java technologies, tools, and best practices. Required Technical Skills: Strong proficiency in Java 8 or above. Hands-on experience with Spring Framework, Spring Boot, and Hibernate. Solid understanding of RESTful APIs and microservices architecture. Proficiency in working with relational databases such as MySQL, PostgreSQL, or Oracle. Experience using version control systems like Git. Familiarity with build tools such as Maven or Gradle. Experience with CI/CD pipelines and Agile methodologies. Excellent problem-solving, debugging, and analytical skills. Preferred Skills: Domain expertise in BFSI (Banking, Financial Services, and Insurance). Exposure to cloud platforms like AWS, Azure, or Google Cloud Platform (GCP). Knowledge of front-end technologies such as Angular or React is a plus. Experience with Docker, Kubernetes, or other containerization and orchestration tools. Work with the latest technologies in a fast-paced and collaborative environment. Competitive compensation and benefits package. Opportunities to work on impactful projects in the BFSI domain. Supportive team culture and continuous learning opportunities. Qualification : Bachelors or Masters degree in Computer Science, IT, or a related field

Job Title: Application Security Lead Education Requirements (Must Have): B.Sc (IT/CS), B.Tech in any Engineering discipline, BCA, MCA, M.Sc. in Information Technology or a related field. Security Certifications (CEH, CISSP, CISA, CISM, CRISC) are highly preferred. Experience: 11-15 years of hands-on experience in Application Security, Network Security, and IT Risk & Compliance, with a strong background in security assessments, process audits, and application reviews. Experience in the BFSI (Banking, Financial Services, and Insurance) sector is preferred. Key Responsibilities: Leadership & Team Management: Lead and manage the Application Security (AppSec) team, which includes L1 and L2 resources. Act as the primary point of contact between clients and the team for all project-related activities, ensuring clear communication and effective collaboration. Oversee daily operations, ensuring resource optimization, and proactively address any issues or bottlenecks that arise during engagement. Application & Security Review: Lead the review of the security posture for various applications, including web, mobile, APIs, and other banking applications. Perform in-depth reviews of network architecture, source code, Vulnerability Assessment and Penetration Testing (VAPT) reports, and configuration audits to identify security risks. Review deliverables from L1 and L2 team members, ensuring they meet quality and completeness standards. Compliance & Risk Management: Monitor and report on compliance with relevant security standards and frameworks. Provide regular risk management updates to stakeholders, highlighting key findings and recommended mitigation strategies. Stakeholder Management: Engage with stakeholders across teams and departments to ensure alignment on security goals, strategies, and outcomes. Provide expert advice and recommendations on security best practices and risk management strategies. Required Skills & Expertise: Security Testing & Vulnerability Management: Strong expertise in vulnerability assessment and manual penetration testing using OWASP checklists. Proficiency in conducting penetration testing, ethical hacking, and static/dynamic testing of mobile applications. Expertise in the OWASP Top 10 and utilizing tools like OWASP ZAP for testing and vulnerability mitigation. Application Security Expertise: Deep understanding of application security concepts and best practices, including secure software development lifecycle (SDLC), threat modeling, and risk assessments. Experience in application and network security reviews, identifying vulnerabilities, and providing remediation strategies. Compliance & Risk Management Knowledge: Solid understanding of IT compliance standards and regulations, including PCI-DSS, GDPR, and other industry-specific frameworks. Proven ability to conduct audits, produce compliance reports, and assess risks effectively. Desirable Skills: Previous experience working within the BFSI sector is highly preferred. Excellent communication and stakeholder management skills. Ability to manage multiple projects simultaneously while ensuring high-quality deliverables. What We Offer: An opportunity to lead a team of security experts and work on high-impact projects within a dynamic and fast-paced environment. Continuous learning and development in the ever-evolving field of application security. Qualification : B.Sc (IT/CS), B.Tech in any Engineering discipline, BCA, MCA, M.Sc. in Information Technology or a related field.

Company Description Orient Technologies Pvt. Ltd. is a leading IT solutions provider with over 30 years of service excellence in the Indian IT industry. We offer a comprehensive range of solutions, including Data Center, Cloud, End-User Computing, Tech Support, Data Warehousing, Business Analytics, Robotic Process Automation (RPA), and Mobility. With a diverse client base across various industries, Orient is committed to delivering innovative, high-quality services that drive business transformation. Job Description: Team Leader Business Development (BFSI Sector) We are seeking an experienced and driven team leader to head our business development team in the BFSI (Banking, Financial Services, and Insurance) sector. The ideal candidate will have over 15 years of experience in BFSI sales, with a proven track record of driving business growth and achieving revenue targets. This role involves leading a team of sales professionals, formulating sales strategies, and building strong relationships with key stakeholders in the BFSI industry. Key Responsibilities Lead, manage, and motivate a team of sales executives to meet and exceed revenue targets. Develop and implement effective sales strategies to drive business growth in the BFSI sector. Identify and pursue new business opportunities while establishing strong relationships with key decision-makers in the BFSI industry. Provide continuous guidance, training, and support to team members to help them achieve their individual and team goals. Analyze market trends and monitor competitor activities to refine sales strategies and stay competitive. Ensure the team adheres to company policies, processes, and standards of excellence. Prepare and present regular sales performance reports to senior management. Requirements Minimum of 15 years of experience in BFSI sales, with a proven track record of meeting and exceeding sales targets. Experience leading and managing a team of sales professionals. Strong understanding of the BFSI sector, including market dynamics, industry trends, and regulatory requirements. Excellent communication, negotiation, and interpersonal skills. Strong analytical and problem-solving capabilities. Proven ability to work under pressure and meet deadlines in a dynamic business environment. Demonstrated success in developing and implementing effective sales strategies. Bachelor's degree in Business Administration or a related field. Experience in IT solutions sales, specifically in the BFSI sector, is highly preferred. Orient Technologies Pvt. Ltd. offers an exciting work environment, competitive salary packages, and significant growth opportunities. If you are a results-oriented professional looking to advance your career in a leading IT solutions company, we would love to hear from you. Qualification : Bachelor's degree in Business Administration or a related field.

About Oracle FSGIU - Finergy Finergy is a specialized division within Oracle Financial Services Global Industry Unit (FSGIU) that focuses exclusively on the Banking, Financial Services, and Insurance (BFSI) sector. The division offers deep domain expertise, proven methodologies, and end-to-end banking solutions to help financial institutions optimize operations and enhance customer experiences. Job Responsibilities Estimate testing resources and effort to support prioritization and planning. Collaborate with QA Engineers to develop effective test scenarios and plans. Report bugs and defects to development teams (JIRA knowledge is a plus). Learn and implement automation tools as required by the project. Develop test automation scripts using Java and Selenium. Perform API testing and basic SQL query writing. Create reports and analyze test results to ensure high-quality software delivery. Work with automation frameworks, such as Data-Driven or Keyword-Driven frameworks. Mandatory Skills & Experience 4-6 years of experience in automation testing. Strong Java programming skills. Hands-on experience with Selenium for test automation. Expertise in TestNG for test execution and reporting. Good understanding of API testing methodologies. Basic SQL skills for querying databases. Familiarity with automation frameworks (Data-Driven, Keyword-Driven, or alternatives). Knowledge of JIRA for bug tracking is an added advantage. Why Join Oracle? Work on cutting-edge automation testing for BFSI applications. Join a highly skilled and innovative team in Oracle s Finergy division. Opportunity to work on large-scale financial solutions with industry-leading clients. Competitive compensation, benefits, and career growth opportunities. A dynamic work environment that promotes innovation, inclusion, and work-life balance. If you're a skilled Automation Engineer with a passion for testing and BFSI applications, this is an excellent opportunity to advance your career with Oracle Finergy!

Corporate Account Manager Location: Vadodara Experience: 1 - 3 Years Openings: 1 About the Role: As a Corporate Account Manager, you'll be a key player in expanding our life insurance footprint within designated HDFC Bank branches. Reporting to the Territory Sales Manager, your primary focus will be to support the sales of life insurance products to bank customers, fostering strong alliances with bank staff, and ensuring that business targets are not just met, but exceeded. This is a hands-on role where your ability to collaborate, motivate, and manage relationships will directly contribute to our success. What You'll Do: Drive Sales & Achieve Targets: Boost Performance: Increase wallet share for life insurance products within assigned HDFC Bank branches, focusing on a profitable product mix. Target Achievement: Consistently meet and surpass business targets for Annualized New Premium (ANP), case count, active branches, active sales staff, and other key performance indicators (KPIs). Strategic Partnership: Work collaboratively with Branch Managers to develop and execute effective business implementation plans. Empower Bank Teams: Motivate and support bank branch staff and Relationship Managers (RMs) in logging applications and actively participating in sales. Customer Engagement: Proactively identify and engage with the right customer database within the branch and conduct joint sales calls with bank teams to achieve shared business goals. Build Pipeline: Prospect and meet customers both within and outside the branch as required. Planning & Execution: Develop and implement effective short-term and long-term sales strategies. Cultivate Strong Relationships: Channel Partner Excellence: Manage and nurture the relationship between our internal teams and HDFC Bank as a channel partner, ensuring seamless collaboration and responsiveness. Brand Ambassador: Act as the face of our company, providing comprehensive support to the channel partner. Marketing & Service: Effectively execute all marketing activities tailored to the partner's requirements and ensure prompt post-sales service across all domains. Customer & Portfolio Management: Adhere to customer touch-point engagement to service your portfolio of customers and maintain the desired persistency ratio. Strategic Alignment: Interact closely with bank RMs to strategize and execute business plans. Ensure Compliance & Reporting: Process Adherence: Uphold strict adherence to internal sales processes, compliance standards, and our company's code of conduct. Knowledge Hub: Be a product and process champion, ensuring policies and procedures are followed to cultivate a strong compliance culture. Reporting: Provide timely and accurate reports to your supervisor as required and adhere to the training roadmap. What We're Looking For: Experience: 1 to 3 years of proven sales experience, preferably within the Banking, Financial Services, and Insurance (BFSI) sector, or a similar customer-facing sales role. Education: A Graduate degree from a recognized institution. Skills & Competencies: Sales Acumen: Strong understanding of sales processes, business planning, and achieving targets. Product Knowledge: Ability to quickly grasp and articulate product/subject matter expertise within the finance/insurance industry. Exceptional Communication: Fluent in English and the local language (Gujarati), with strong interpersonal skills to build rapport and influence effectively. Relationship Building: Proven ability to establish and maintain strong professional relationships with internal and external stakeholders. Problem-Solving & Decision Making: Resourceful in addressing challenges and making informed decisions. Teamwork: A collaborative mindset, working effectively with bank sales and operations teams. Self-Management: Highly organized, proactive, and able to manage a dynamic work environment. Qualification : A Graduate degree from a recognized institution

MS Dynamics Functional Consultant / Business Analyst Full-Time | Ahmedabad, Gujarat (On-site) Location: Ahmedabad, Gujarat Job Type: Full-Time, On-site Experience Required: 1 to 7 years Qualification: IT Graduate (CA, MBA, or equivalent preferred) Salary: Based on experience and expertise Notice Period: Immediate joiners preferred Job Summary We are looking for a skilled MS Dynamics Functional Consultant / Business Analyst to join our team in Ahmedabad. You will collaborate with cross-functional teams including business users, technical staff, and management to gather requirements, analyze business processes, and implement solutions on the Microsoft Dynamics 365 platform. This role is pivotal in bridging the gap between business needs and technical execution, ensuring the delivery of high-quality ERP/CRM solutions. Key Responsibilities Engage with customers cross-functional teams to understand business strategy and gather detailed requirements. Implement, maintain, and support customized solutions on Microsoft Dynamics 365 (F&O, Business Central, CRM). Develop clear, comprehensive functional documentation including Functional Requirement Documents (FRD), Functional Design Documents (FDD), and Test Design Documents (TDD). Conduct detailed business process analysis and create Fit-Gap analysis documentation. Prepare professional presentations and process workflows using tools like PowerPoint and Visio based on functional requirements and process design. Support solution testing activities and assist end users during User Acceptance Testing (UAT). Conduct training sessions to ensure smooth adoption of Dynamics 365 solutions. Collaborate in all phases of the Software Development Life Cycle (SDLC) to deliver end-to-end solutions. Maintain a strong attention to detail and commitment to delivering high-quality, customer-centric solutions. Mandatory Qualifications & Skills Bachelor s degree in IT, CA (Intermediate), MBA, or equivalent qualification. Minimum 2 years of hands-on experience in ERP or CRM implementation, preferably with Microsoft Dynamics 365 products. Proven expertise in requirements gathering, solution design, and business process documentation. Excellent written and verbal communication skills with the ability to interact with stakeholders at all levels, including C-level executives. Strong experience preparing test cases and supporting testing activities. Industry experience in Manufacturing, Banking, Financial Services and Insurance (BFSI) sectors is highly desirable. Self-starter with excellent multitasking skills and ability to prioritize shifting demands. Preferred Experience Practical knowledge of Dynamics 365 modules such as Finance & Operations (F&O), Business Central (BC), and Dynamics CRM. Hands-on experience with business process modeling and workflow automation. Familiarity with Agile methodologies and SDLC processes. Opportunity to work on cutting-edge Microsoft Dynamics 365 ERP/CRM implementations. Collaborate with industry experts and cross-functional teams in Ahmedabad. Support professional growth with real-world business and technical challenges. Competitive salary and a dynamic, growth-oriented work environment. Apply now to join a leading IT firm in Ahmedabad as an MS Dynamics Functional Consultant / Business Analyst and help drive digital transformation for our clients. Qualification : Bachelors degree in IT, CA (Intermediate), MBA, or equivalent qualification.

Business Analyst (Finance Module) Job Category: Non-Technical Department: Product Job Location: Indore, India Experience Required: 3+ Years About the Role: We are looking for a detail-oriented and strategic Business Analyst with prior experience working in finance-related domains such as banking, financial services, or with financial clients. The selected candidate will play a pivotal role in the development and implementation of our ERP software tailored for educational institutions, focusing primarily on financial modules such as fee management, budgeting, accounting, payroll, and reporting. Key Responsibilities: Understand and document business requirements from stakeholders across finance and administrative departments within educational institutions. Translate business requirements into detailed functional specifications for the ERP development team. Work closely with product managers, developers, QA teams, and end-users to ensure seamless implementation of finance-related modules. Analyze existing financial processes of educational institutions and identify areas of improvement and automation using the ERP platform. Act as a bridge between technical teams and non-technical stakeholders, ensuring accurate understanding and smooth communication. Develop and maintain process flow documents, user stories, use cases, and wireframes as needed. Assist in the creation of test plans and conduct user acceptance testing (UAT) for finance modules. Stay updated with finance trends in the education sector and ensure the ERP product meets evolving needs and compliance requirements. Education & Experience: Bachelor s degree in Finance / Accounting, Business Administration, or a related field. MBA/PGDM preferred. 3+ years of relevant experience as a Business Analyst, preferably with exposure to finance-related companies, clients, banks, or financial institutions. Skills Required: Proven experience working with or implementing ERP systems, ideally in the education or finance sector. Strong understanding of financial workflows, ledgers, budgeting, accounts payable/receivable, and payroll systems. Exceptional analytical, problem-solving, and communication skills. Proficiency in tools like MS Excel, PowerPoint, JIRA, Confluence, and basic SQL is a plus. Experience in preparing BRD, FRD, and working with Agile/Scrum methodology. Prior experience with ERP implementations for schools, colleges, or universities. Knowledge of statutory compliance and taxation applicable to educational institutions. Familiarity with EdTech platforms or academic CRMs. What We Offer: Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! Join Serosoft today! Be a part of our dynamic team and help us build ERP systems that cater to the unique needs of educational institutions in the financial domain. Qualification : Bachelors degree in Finance /Accounting Business Administration, or a related field. MBA/PGDM preferred.

Job Title: Chartered Accountant Experience: 1 to 3 Years Location: Chennai Business Area: Chemplast Sanmar Limited Qualification: Chartered Accountant Age: 25 30 years Job Type: Full Time Where Talent is Nurtured and Encouraged At Chemplast Sanmar, we believe in fostering talent and empowering professionals to thrive in a supportive and growth-focused environment. Join a team where your expertise is valued and your career is elevated. Job Description We are looking for a dynamic Chartered Accountant with 1 3 years of industry experience to join our finance team. The ideal candidate will have exposure to sectors such as Manufacturing, Chemicals, Charitable Trusts, or BFSI, along with hands-on experience in compliance and audits. Key Responsibilities Ensure accurate and timely compliance with TDS (monthly and quarterly) and GST (monthly) regulations. Assist in general audits and statutory audits in accordance with applicable standards and corporate policies. Conduct and support comprehensive tax audits as per the Income Tax Act, including: Forms 3CA-3CD / 3CB-3CD Form 10B (for charitable trusts) Maintain up-to-date documentation and statutory records to ensure audit readiness. Collaborate with internal teams and external auditors to ensure compliance and reporting accuracy. Required Skills & Experience Qualified Chartered Accountant with 1 3 years of post-qualification experience. Industry exposure in Manufacturing, Chemical, Charitable Trusts, or Banking & Financial Services is preferred. Strong knowledge of Indian taxation laws, TDS, GST, and audit procedures. Proficient in handling statutory forms and reporting as per Income Tax Act. Excellent attention to detail, organizational skills, and problem-solving capabilities. Opportunity to work with a reputed and diversified business group. Culture that supports continuous learning and professional development. Exposure to varied industries and complex financial environments.

About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. We specialize in helping clients stay ahead through transformative solutions that optimize business processes, driving increased efficiency, deeper insights, and superior outcomes. As trusted brand custodians and long-term partners to over 100 leading global brands, we have a presence in the US, UK, Philippines, and India. Our rightshore delivery model offers end-to-end solutions across industries including Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance. We proudly serve Fortune 500 and FTSE 100 companies. Job Title: Senior Customer Service Associate (Senior CSA) Grade: H1 Job Category: Associate Function/Department: Operations Essential Duties and Responsibilities Claims Filing: File claims using appropriate forms and attachments. Denial Research and Appeals: Investigate account denials and file written appeals when necessary. Insurance Billing: Evaluate information from clients to determine the correct insurance to bill, ensuring necessary attachments or supporting documentation are included with each claim. Account Research: Research account details to gather necessary attachments and documentation for each claim. Claim Integrity: Ensure the accuracy and integrity of each claim filed. Documentation: Record all efforts and actions in the CUBS system and any other required systems. Patient Information Verification: Verify patient details and benefits before submitting claims. Account Appeals: Write appeals for accounts when required. Client Correspondence: Draft clear and professional letters to clients. Additional Duties and Responsibilities Goal Achievement: Meet regular goals and objectives as set by management. Confidentiality: Maintain confidentiality of account and patient information at all times. Compliance: Actively participate in the Corporate Compliance Program and ensure adherence to company policies. Project Assistance: Assist with other ad hoc projects assigned by management. Relationship Management: Maintain effective working relationships with state and federal agencies. Account Resolution: Resolve accounts in a timely manner. Workspace Organization: Maintain a neat, orderly, and efficient work station. Educational and Experience Requirements Minimum Education: High school diploma or equivalent. Experience: 1-3 years of experience in insurance billing is preferred. Insurance Knowledge: Familiarity with various insurance payers is preferred. Technical Skills: Proficiency in PC-based applications with the ability to type 30-40 words per minute. Communication Skills: Strong written and verbal communication skills. Organization and Time Management: Ability to prioritize tasks effectively in a busy environment. Professionalism: Capable of presenting oneself in a courteous and professional manner at all times. Self-Motivation: Ability to stay focused and productive with little or no supervision. Working Conditions Environment: Call center setting. Physical Requirements: Must be able to sit for extended periods of time.

Job Title: Fraud and Risk Analyst Location: Bhubaneswar, Odisha Experience: 1 3 Years Industry: Fintech, Banking & Financial Services Department: Risk & Compliance Employment Type: Full-Time About iServeU iServeU is a leading banking infrastructure provider across the APAC region, enabling digital transformation for financial institutions through embedded fintech solutions. As a certified partner of NPCI and VISA, iServeU offers a cloud-native, microservices-enabled platform with over 5000 configurable solutions tailored for banks, NBFCs, and fintech organizations. We process 2500+ transactions per second using distributed architecture powered by Kubernetes (K8s). Our platform integrates 1200+ microservices, transforming how financial institutions deliver services. Serving over 20 banks and 250+ enterprises in 5 countries, we manage full transaction lifecycles: deposits, withdrawals, transfers, payments, and lending. Our team of 500+ is primarily tech-focused (80%) across Bhubaneswar, Bangalore, and Delhi. Backed by $8 million in funding, we are rapidly scaling innovation and expanding our fintech footprint. Job Summary We are looking for a proactive and analytical Fraud and Risk Analyst to join our team in Bhubaneswar. The ideal candidate will be responsible for real-time transaction monitoring, fraud detection, and ensuring regulatory compliance in line with KYC, chargeback, and AML requirements. This role involves close coordination with banks, merchants, law enforcement, and internal stakeholders to mitigate financial risks and ensure secure customer experiences. Key Responsibilities Monitor real-time transaction queues to detect and investigate high-risk or suspicious activities. Analyze customer transactions for signs of fraud, account takeovers, identity theft, and policy violations. Cancel unauthorized transactions and reduce potential financial losses through timely interventions. Investigate disputes, chargebacks, and coordinate recovery with partner banks, merchants, and wallets. Maintain and update fraud prevention rules based on trend analysis and emerging risks. Liaise with Cyber Crime departments by handling and closing complaints via Cyber Police Portals. Create and maintain fraud analysis models to enhance detection efficiency and reduce false positives. Generate Suspicious Activity Reports (SARs) and present risk summaries to management. Perform KYC and compliance checks, ensuring adherence to AML and identity verification protocols. Investigate and respond to customer and merchant chargeback claims; monitor chargeback ratios and recommend improvements. Proactively identify opportunities to enhance fraud prevention systems, processes, and tools. Required Skills & Qualifications Bachelor s degree in Finance, Commerce, Business Administration, or related field. Minimum 6 months of experience in transaction monitoring or fraud detection. In-depth understanding of the chargeback process (Visa, Mastercard, etc.) and regulatory guidelines. Familiarity with KYC/AML regulations, digital payments, and banking fraud mechanisms. Strong analytical thinking, problem-solving, and decision-making capabilities. Proficient in MS Excel and Advanced Excel functions (VLOOKUP, pivot tables, data comparison). Excellent communication and coordination skills for cross-functional and external stakeholder engagement. Nice to Have: Experience working in a fintech or digital payments ecosystem. Exposure to fraud prevention tools and cyber risk platforms. Basic knowledge of SQL or data querying is a plus. Employee Benefits Competitive Salary Packages Health Insurance for Employees Guest House & Fooding Facility Access to Sports Events & Cultural Activities Learning & Development Opportunities Comprehensive Product and Industry Training Well-equipped Cafeteria and Office Amenities Qualification : Bachelors degree in Finance, Commerce, Business Administration, or related field.

Job Title: Executive/Manager Enterprise Sales Location: Bhubaneswar, Odisha Department: Sales & Business Development Experience: 2 6 Years (preferably in B2B Fintech or SaaS Sales) Employment Type: Full-Time Industry: Fintech, SaaS, Digital Payments Company Overview iServeU is a next-generation banking infrastructure provider across the APAC region, offering embedded fintech solutions for banks, NBFCs, and financial institutions. As a certified partner of NPCI and VISA, iServeU delivers cloud-native, microservices-enabled, low-code/no-code platforms with over 5000 customizable configurations. We process 2500+ transactions per second using cutting-edge technologies like Kubernetes (K8s). Our platform comprises 1200+ microservices, managing end-to-end transaction workflows withdrawals, payments, transfers, and lending. Trusted by 20+ banks and 250+ enterprises across 5 countries. Headquartered in Bhubaneswar, with offices in Bangalore and Delhi. Backed by $8 million in funding, with over 500 employees, 80% of whom are technology specialists. Position Summary We re seeking a passionate and results-driven Enterprise Sales Executive/Manager to join our growing team in Bhubaneswar. The ideal candidate will have hands-on experience in B2B SaaS or Fintech sales, a deep understanding of solution selling, and the ability to drive revenue through new client acquisition and key account management. This is a high-impact, individual contributor role with a direct revenue target. Key Responsibilities Drive end-to-end sales lifecycle: lead generation, solution pitching, proposals, negotiations, closures, and onboarding. Own and exceed monthly revenue targets through strategic planning and execution. Engage medium to large enterprise clients across industries: BFSI, EdTech, E-commerce, Logistics, Utilities, Telecom, Government, Retail Chains, and Aggregators. Develop and deliver customized sales pitches that align with client needs and business challenges. Collaborate with product and technical teams to design tailored fintech solutions. Build strong relationships with C-level decision-makers and influencers in enterprise accounts. Lead client experience from the first touchpoint to contract closure and solution implementation. Manage and defend key accounts with exceptional service to maximize upsell and retention opportunities. Key Requirements 2 6 years of proven experience in enterprise B2B sales, preferably in SaaS, Payments, Fintech, or Merchant Acquiring companies. Strong consultative selling and solution crafting capabilities. Exceptional interpersonal and stakeholder management skills. Ability to analyze data, build compelling business cases, and negotiate win-win outcomes. Demonstrated ownership mindset, self-motivation, and goal orientation. Excellent communication skills both verbal and written. Proven ability to work independently and thrive in fast-paced startup environments. Experience with sales tools (CRM, pitch decks, analytics) and willingness to innovate. Preferred Qualifications Bachelor s degree in Business, Marketing, Finance, or related field. Prior experience selling digital payment solutions, banking APIs, or embedded finance products. Ability to identify key growth opportunities and take initiatives to close deals quickly. Strong understanding of payments landscape, digital banking, and SaaS product delivery. Employee Benefits Competitive Compensation and Performance Bonuses Health Insurance (Employee + Dependents) Learning and Career Development Programs Office Perks: Cafeteria, Guest House, and Fooding Facilities Sports and Cultural Activities Fast-Track Career Growth in a High-Impact Role Qualification : Bachelors degree in Business, Marketing, Finance, or related field.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

About Us At Quantiphi, technology drives our innovation, but our global and diverse culture powers our success. We take immense pride in fostering a workplace built on transparency, diversity, integrity, continuous learning, and personal growth. If you are excited to work in an environment that encourages innovation and excellence in both professional and personal spheres, Quantiphi could be the perfect place for your career! Role: Client Solutions Partner Banking & Capital Markets Who We Are Looking For We are looking for a highly motivated and experienced sales leader to drive business growth in the Banking & Capital Markets sector across North America. You will report directly to the Senior Client Solutions Partner for Financial Services & Insurance. This role requires: Strong industry knowledge Relationship-building expertise Proven ability to manage large enterprise accounts, especially within Fortune 1000 companies Key Responsibilities Strategic Account Growth Develop and implement account strategies for large Banking & Capital Markets clients in North America Identify and pursue new business opportunities while fostering relationships with C-level executives Sales Cycle Ownership Manage end-to-end sales cycles, from lead generation and analysis to proposals, negotiations, and deal closure Present Quantiphi s value proposition to senior executives, demonstrating clear ROI Client-Centric Solutions Understand client needs, business goals, and technology ecosystems Showcase how Quantiphi s AI and data science solutions can address key challenges such as: Anti-money laundering (AML) Know-your-customer (KYC) Loan origination Fraud detection Risk management Regulatory reporting Investment strategies Personalized banking services Relationship Building Build trusted partnerships with key stakeholders within target accounts Deliver strategic insights on using AI and data to enhance business performance Cross-Functional Collaboration Work closely with internal teams, including marketing, solution architects, and delivery teams, to ensure seamless project delivery and client satisfaction Collaborate with technology and business alliance partners to enhance solution offerings Sales Forecasting & Performance Maintain accurate sales forecasts and effectively manage your pipeline Consistently achieve or exceed assigned sales targets Industry Expertise Stay updated on Banking & Capital Markets trends, including fintech innovations, regulatory changes, and emerging technologies Use this expertise to identify growth opportunities and strengthen Quantiphi s market position Required Qualifications Proven enterprise sales success within Banking & Capital Markets Strong existing network within North America s Banking & Capital Markets sector, preferably with Fortune 1000 contacts Deep understanding of banking business challenges and how AI and data science apply Excellent communication, presentation, and influencing skills across all levels Experience managing complex sales cycles and closing large enterprise deals Strong collaborative approach with the ability to manage multiple stakeholders Bachelor s degree required; MBA preferred Minimum 5 years of enterprise sales experience in Banking & Capital Markets Qualification : Bachelors degree required; MBA preferred

VP Global Delivery Head Location: Mumbai Experience: 20 25 Years Function: Delivery Leadership | Enterprise Software | BFSI Join VuNet Powering the Future of Digital Financial Experiences At VuNet, we're building the next frontier of Business Journey Observability a deep-tech platform that uses Big Data and AI/ML to radically transform digital experiences for banks, financial services, and enterprises. We monitor 28+ billion monthly transactions, empowering 300+ million users. VuNet is Series B funded, recognized by Gartner, Forbes, NASSCOM, and scaling fast across India, MEA, and global markets. Your Role: VP Global Delivery Head We are seeking a seasoned, high-impact leader to spearhead the global delivery of our mission-critical observability platform, with a primary focus on BFSI clients. As the Global Delivery Head, you will own the end-to-end lifecycle of customer implementations from onboarding and integration to adoption and long-term success in high-SLA, regulated, and large-scale environments. You ll lead multidisciplinary teams across delivery, engineering, SRE, support, and customer success, ensuring strategic execution, operational excellence, and measurable value for our clients. Key Responsibilities 1. Strategic Delivery Leadership Define and execute the delivery roadmap aligned with product strategy and GTM plans. Drive customer expansion through successful implementations and measurable business outcomes. Enable platform adoption at scale across complex environments like core banking, payments, hybrid cloud, and microservices. 2. End-to-End Customer Delivery Own the full delivery lifecycle onboarding, implementation, optimization, support. Lead complex integrations with Kubernetes, cloud-native stacks, enterprise systems. Ensure high-SLA go-lives, on-time rollouts, and outcome-driven execution. Travel as needed (domestic/international) to lead critical engagements and build trusted partnerships. 3. Program & Team Management Lead and mentor cross-functional teams: Implementation Engineers, TPMs, SREs, Expert Services, Support. Implement playbooks, KPIs, delivery frameworks, and standard operating procedures. Oversee resource planning, forecasting, and operational governance across accounts. 4. Executive Stakeholder Management Act as a trusted advisor to CXO-level client stakeholders CIOs, Infra Heads, SRE Leads. Present business value through dashboards, metrics, traces, and ROI models. Own delivery health reporting to internal leadership and drive continuous improvements. 5. Delivery Excellence & Process Innovation Champion observability best practices (APM, tracing, log analytics, synthetic monitoring, etc.). Institutionalize automation, monitoring, and proactive incident management. Ensure regulatory and audit compliance for BFSI and PSU deployments. What You Bring Technical Acumen Deep understanding of observability platforms (Grafana, Prometheus, Datadog, Splunk, Dynatrace, etc.). Hands-on knowledge of cloud-native, DevOps, and SRE ecosystems (Kubernetes, CI/CD, AWS/Azure/GCP). Exposure to enterprise architecture, telemetry pipelines, and platform instrumentation. Leadership & Delivery Experience 20 25+ years in enterprise software delivery; 10+ years in BFSI with direct exposure to mission-critical programs (e.g., core banking, real-time payments). Proven success in high-pressure, complex, multi-stakeholder implementations. Familiarity with PSU banks, regulated environments, audit cycles, and compliance standards. Strong grounding in Agile, ITIL, and program management best practices. Soft Skills & Presence Exceptional communication, leadership presence, and stakeholder influence. Ability to navigate executive-level conversations and drive strategic outcomes. Sharp analytical mindset with a passion for structured delivery and high performance. Success Metrics (KPIs) Time-to-onboard and customer satisfaction (NPS/CSAT). Platform uptime and telemetry coverage. SLA adherence and incident resolution TAT. Observability adoption (dashboards, alerts, integrations). Delivery team productivity and retention. At VuNet, you ll be at the forefront of a Made-in-India global tech movement. We re creating a category-defining observability platform, with a bold mission and a passionate team behind it. What You ll Experience: Ownership from Day 1: Drive critical programs, influence strategy, and shape success. Cutting-Edge Innovation: Work on AI/ML, telemetry, and next-gen enterprise software. Collaborative Culture: Work with mission-driven colleagues in a transparent and growth-focused environment. Leadership Opportunity: Build and scale global delivery for a high-impact platform. Perks & Benefits Comprehensive health insurance (including parents & dependents). Mental wellness support and 1:1 counselling access. Gen AI-enabled tech and collaboration workspaces. Career development support, training programs, and leadership coaching. High-trust, inclusive, and empowering workplace culture.