Billing Inquiries Jobs in Bengaluru

Position: Counter Sales / Retail Sales Location: Bangalore, Gujarat, India Job Overview: We are looking for a motivated and customer-focused Retail Sales Associate to join our team. You will play a key role in delivering excellent in-store experiences by assisting customers, offering product insights, and supporting daily retail operations. Key Responsibilities: Greet customers and guide them through the store Provide detailed and accurate information on products, pricing, and after-sales services Address customer inquiries and resolve issues efficiently Recommend and compare products to support purchasing decisions Upsell and cross-sell relevant products Ensure shelves and display racks are fully stocked and organized Process returns and exchanges in line with company policies Collaborate with the sales team to ensure a high level of customer satisfaction, especially during peak hours Share information on ongoing promotions, deals, and special offers Collect and relay customer feedback to the Store Manager Stay updated on new arrivals, product updates, and store policies Requirements: Minimum 1 year of experience in a retail sales or counter sales role Proven experience in meeting or exceeding sales targets Strong understanding of the retail sales process and customer behavior Familiarity with inventory management and restocking procedures Excellent communication and interpersonal skills Ability to thrive in a fast-paced, dynamic retail environment Flexible availability, including weekends and holiday shifts

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Job Title: Cash Application Analyst Job Summary We are looking for an experienced Cash Application Analyst to manage and optimize the cash application process at our tech company, which operates on a usage-based billing model. The ideal candidate will ensure the accurate and timely application of customer payments to invoices, contribute to efficient cash flow management, and collaborate with key stakeholders to enhance processes. This role requires a meticulous professional with strong analytical skills, experience in high-volume cash application environments, and an ability to navigate in a fast-paced environment. This position will be catering to the US (EST) timezone. The Impact You Will Have Oversee the daily cash application process, ensuring customer payments are accurately and promptly applied to invoices. Monitor and reconcile incoming payments across multiple payment channels, including ACH, wire transfers, credit card transactions, and checks. Collaborate closely with the billing and collections teams to resolve discrepancies and support seamless end-to-end cash management. Develop and implement cash application policies and procedures that align with the unique aspects of a usage-based billing system. Identify and address payment discrepancies, customer account issues, and unapplied cash, facilitating timely resolutions. Maintain and update comprehensive documentation of cash application processes and customer payment records. Generate reports on cash application metrics, providing actionable insights to senior finance leadership. Participate in system enhancements and software implementations to improve cash application automation and efficiency. Liaise with the customer support team to handle customer inquiries related to payments and account reconciliations. Drive continuous process improvements and leverage technology to enhance accuracy, reduce processing times, and streamline operations. Ensure compliance with company policies and relevant financial regulations. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 4 years of experience in cash application, accounts receivable, or related financial operations. Strong understanding of usage-based billing models and associated financial processes. Excellent attention to detail and problem-solving skills. Proficiency with ERP systems and payment processing platforms; experience with NetSuite and Salesforce is a plus. Strong analytical skills with the ability to interpret data and generate reports. Effective communication and interpersonal skills for collaboration with cross-functional teams. Operate in a fast-paced environment with tight deadlines. Ability to adapt to evolving business needs and drive change management. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

Introduction A career in IBM Consulting means building long-term relationships and collaborating closely with global clients. As part of IBM BPO, you ll be at the forefront of digital transformation, leveraging agile methodologies, process mining, and AI-powered workflows. You will work alongside industry leaders to help the most innovative companies optimize their hybrid cloud and AI journeys, supported by IBM s advanced technology platforms, including IBM Software and Red Hat. Curiosity, continuous learning, and innovation are at the core of IBM s success. In your role, you ll be encouraged by mentors and coaches to challenge conventional thinking, explore new ideas, and develop groundbreaking solutions with real impact. Your Role and Responsibilities As a Process Analyst Order to Cash (O2C), you will manage various aspects of accounts receivable, including cash application, account reconciliation, and investigation of discrepancies. You will play a key role in ensuring accuracy, timeliness, and adherence to service-level agreements while driving automation and operational efficiency. Key Responsibilities: Analyze receivable accounts, investigate entries, and prepare audit-related documentation. Execute netting instructions, Direct Debit runs, and Oracle updates; handle Direct Debit rejections. Investigate and rectify unapplied payments, ensuring proper allocation. Provide information related to customer payments, refunds, and other accounts receivable inquiries. Meet client Service Level Agreements (SLAs) and ensure tasks are completed within specified timelines. Required Technical and Professional Expertise Commerce graduate with 2-4 years of experience in Order to Cash (O2C). Expertise in cash application automation, increasing touchless cash settlement, and reducing complexity in assigned accounts. Proven track record in meeting accuracy and timeliness goals, achieving individual and business metrics. Experience collaborating with customers, sales, and finance teams for process improvements. Hands-on proficiency in automating and optimizing cash applications. Preferred Technical and Professional Expertise Proficiency in MS Office applications and experience with ERP systems as an end-user. Self-motivated, goal-oriented achiever with a strong focus on meeting targets. Ability to thrive under deadlines and contribute to change management initiatives. Strong interpersonal and teamwork skills.

Job Overview As a Cloud Revenue Operations & Transformation Analyst at IBM, you will be the primary point of contact for all Cloud billing-related inquiries from internal teams and external clients. Your role will focus on ensuring accurate client billing and revenue recognition by streamlining the end-to-end (E2E) quote-to-revenue process, including quoting, order management, billing, and provisioning. This involves working closely with sales, finance, Cloud BSS (Billing Support Systems), and product management teams to deliver operational excellence and ensure accurate, timely billing and revenue recognition in line with cloud consumption models. Key Responsibilities 1. Ordering and Contract Management Collaborate with the IBM Q2C (Quote to Cash) team to ensure data accuracy and governance throughout the quoting and billing process. Work with sales to support quote creation, approvals, and deal structuring for non-standard contracts. Evaluate sales requests to ensure contract terms are supported with Cloud GTM and BSS product management. 2. Billing and Invoicing Monitor usage-based billing for Cloud services, including subscriptions and Enterprise Savings Plans. Validate and reconcile billing data to ensure accuracy and timely invoicing. Address customer billing inquiries and resolve disputes. Reconcile invoices with cloud consumption, contracts, and BSS systems. 3. Cloud Consumption and Provisioning Oversight Monitor cloud consumption data and align it with client contracts. Oversee provisioning activities, troubleshoot activation or setup issues. Provide insights into consumption trends and offer optimization recommendations. Collaborate with product management, client success managers, and BSS analytics to address billing impacts. 4. Reporting and Analytics Generate reports on key metrics, billing performance, and cloud consumption. Identify performance gaps and alert sales and client success teams. Provide recommendations for improving revenue recognition and operational efficiency. Track concessions, credits, and manual adjustments affecting revenue. 5. System and Data Inputs Manage reconciliation for non-ESP (Enterprise Savings Plan) commercial models like DSW, CFTS, IMS. Conduct post-contract model migration audits for pricing. Analyze and improve E2E workflows, particularly system integrations between pipeline, quotes, orders, BSS, and billing applications. Provide recommendations for system enhancements to resolve process gaps. 6. Collaboration and Optimization Partner with cross-functional teams such as Finance, BSS, Client Success Managers, and Sales to align on billing transformation objectives. Ensure compliance with revenue recognition rules and timelines. Identify gaps in processes and implement improvements to enhance efficiency, accuracy, and scalability. Required Qualifications Education: Bachelor's Degree in a relevant field. Skills & Experience: Strong understanding of cloud consumption and provisioning processes. Proficiency in quoting, entitlement, and billing applications. Excellent analytical, problem-solving, and organizational skills. Strong communication skills with the ability to engage both Cloud and IBM stakeholders. Preferred Qualifications Education: Master's Degree in a relevant field. Skills & Experience: Ability to learn and configure quoting and billing applications. Strong attention to detail and organizational skills.

Position: Technical Customer Service Associate - AWS Overview: AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth across various customer segments, ranging from small- and mid-market businesses to large enterprises, including the public sector. Within this framework, the AWS Global Support team plays a vital role in ensuring customer success by providing world-class support to companies relying on AWS services for mission-critical applications. The AWS Customer Service team focuses on helping customers understand Cloud Computing and its potential applications for their business needs. In this role, you will be the first point of contact for customers seeking assistance with AWS services, ensuring a smooth experience while acting as an expert in AWS Cloud Computing. Key Responsibilities: Your primary responsibilities will include, but are not limited to: Customer Service Excellence: Provide innovative support for billing, account access, authentication inquiries, and resource management while maintaining the highest standards for data security. Collaborative Support: Work with other customer support teams to ensure a consistent, high-quality level of assistance across all channels. Issue Resolution: Identify root causes of customer issues, suggest improvements, and provide valuable feedback to business and development teams to enhance AWS services. Critical Event Support: Assist with customer communication during AWS critical launches and support events, ensuring customers are informed and supported during high-impact situations. About the Team: At AWS, we value diverse experiences and encourage candidates to apply, even if they do not meet all the qualifications listed. We believe that different career paths, backgrounds, and experiences contribute to the success of our teams. Amazon Web Services (AWS) is the world s most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, supporting a wide range of customers from startups to Global 500 companies. Work/Life Balance: AWS values work-life harmony and offers flexible working arrangements. We believe that success at work should not come at the expense of personal well-being. Inclusive Team Culture: AWS fosters a culture of learning and curiosity. Our employee-led affinity groups promote diversity and inclusion, and we continuously encourage our employees to embrace and celebrate their unique perspectives. Mentorship and Career Growth: AWS is committed to raising the performance bar and supporting the growth of every individual. Our resources, including mentorship programs, provide opportunities for continuous learning and career advancement. Basic Qualifications: A Bachelor s degree in any field. Between 6 months to 4 years of experience, with at least 6 months of direct customer-facing experience using computer systems and technology components. Proficiency in written and spoken English, with advanced communication skills. Preferred Qualifications: At least 1 year of experience in a Contact Center, Technical Support, or Customer Support role within a fast-paced environment. Experience or familiarity with Amazon Web Services products or Cloud Computing technologies. General knowledge in one or more technology domains, such as internet, networking, software, or systems. Proficiency with computer applications, including Windows/MS Office (e.g., Outlook, Excel). Qualification : Bachelors Degree in any field

Job Summary - Role includes the following main activities -Validation of Revenue processes and flows for critical projects and production fixes on SAP systems and finance applications. - Revenue Deep support for all HP business and Finance to safeguard our financials and related financial reporting. - Provide support for our SOX compliance responsibilities by executing control activities and mantaining control documentation. - Support critical Month End Close activities. - Support process improvements for Revenue reporting, to provide better visibility of financial data to our businesses. Responsibilities Develops and drives IT strategies to align with a high impact business agenda supporting the business segment, including the integration points between this function and other functional IT partners. Collaborates with vendors, industry consultants and senior company management to define information needs, develop cases and priorities, sustain service levels, and proactively lead business demands. Works directly with clients, to resolve operational issues, utilizing technical expertise. Serves as a representative of the business, function, or geography, ensuring ongoing congruence in plans between IT and the respective entities. Identifies opportunities where the business, function, or geography can leverage standardized IT solutions and actively promotes their adoption. Cultivates and sustains relationships with pivotal tactical leaders and business implementation leads, leveraging extensive business acumen spanning multiple businesses or sub-domains to foster engagement in major IT endeavors. Advocates for the proliferation of best practices developed from interactions between businesses, functions, or geographies and other counterparts. Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies. Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees. Education & Experience Recommended Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 3-7 years of work experience Knowledge & Skills Excel super user Business Analysis Business Systems Analysis Data Analysis Finance SAP Applications Systems Analysis Variance Analysis User Story Accounting Auditing Corporate Finance Financial Analysis Generally Accepted Accounting Principles Internal Controls Profit And Loss (P&L) Cross-Org Skills Effective Communication Results Orientation Learning Agility Impact & Scope Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Qualification : Graduate Degree in Computer Science, Information Technology, or any other related discipline

Senior AR Associate Category: Executive | Type: Full-Time | Location: Bangalore Job Overview We are seeking a Senior AR Associate with strong expertise in Accounts Receivable (AR) and denial management. The ideal candidate will handle complex AR scenarios, ensure timely resolution of claims, and maintain high-quality standards while working closely with clients and insurance companies. Key Responsibilities Claims Resolution: Contact insurance companies to clarify denials, underpayments, and other claim-related issues. AR Management: Manage multiple denials, appeals, AR follow-ups, and refiling to ensure timely resolution. Performance Standards: Consistently meet high quality and productivity standards. Client Relations: Understand client requirements and absorb client-specific business rules and medical billing cycles. Communication: Maintain strong communication skills with a neutral accent for professional interactions. Collaboration: Work from the office and collaborate effectively with cross-functional teams. Skills & Competencies Expertise: Thorough knowledge of AR cycles, denial management, and appeals. Analytical Thinking: Strong problem-solving skills and high attention to detail. Adaptability: Ability to adapt to client-specific processes and maintain a proactive work approach. Communication: Excellent verbal and written communication skills.

Collections Executive Location: Bengaluru Employment Type: Full-Time About Zolve Welcome to the financial frontier of limitless possibilities welcome to Zolve. We re not just a fintech; we re architects of a financial revolution that transcends borders. As the world s first cross-border neo-bank, Zolve empowers global citizens, migrants, and nomads to access credit and financial services in new countries using their home country credit scores. Our seamless financial products including checking accounts, credit cards, loans, remittances, and insurance help users achieve financial freedom and pursue their ambitions without geographical limits. As we expand into new geographies, product lines, and customer segments, we re looking for a Collections Executive to join our growing team. Role Overview As a Collections Executive at Zolve, you will play a vital role in recovering overdue payments for US-based credit card accounts. You ll engage directly with customers, apply strong negotiation skills, and ensure compliance with US regulations to resolve delinquent accounts efficiently and empathetically. Key Responsibilities Collections Management Manage a portfolio of delinquent US credit card accounts. Contact customers via phone, email, and other channels to recover overdue payments. Negotiate payment plans or settlements within company guidelines. Account & Data Management Maintain accurate and up-to-date records of collection activities and outcomes. Identify accounts requiring escalation or legal intervention and coordinate with relevant teams. Regulatory Compliance Conduct collection activities in strict accordance with US regulations, including the Fair Debt Collection Practices Act (FDCPA). Handle sensitive customer data responsibly and maintain data protection standards. Customer Service Respond professionally to customer queries and concerns related to their credit card accounts. Educate customers on repayment options and potential consequences of non-payment. Performance & Reporting Meet or exceed monthly collection targets and KPIs. Prepare and submit reports on collection progress, payment trends, and account status. Qualifications Education Bachelor s degree in Finance, Business, or a related field. Experience 3 to 6 years of experience in collections, preferably within consumer credit products such as credit cards, personal loans, education loans, auto loans, or home loans. Proven track record of developing and implementing effective debt recovery strategies to minimize losses. Technical Skills Strong knowledge of various collection techniques and debt recovery best practices. Familiarity with MS Office, data interpretation, and collection databases. Experience with alternate collection channels and tools. Soft Skills Excellent communication and interpersonal skills. Empathy and the ability to engage customers respectfully and professionally. Strong problem-solving and critical-thinking abilities. Be part of a mission-driven company redefining global finance. Work in a fast-growing startup environment with exciting challenges. Collaborate with passionate and diverse teams. Opportunity to make a real impact in a pioneering fintech company. Qualification : Bachelors degree in Finance, Business, or a related field

Account Associate Location: Bangalore Experience: 3 to 5 years Job Description We are seeking a detail-oriented and experienced Account Associate to oversee and manage general accounting functions. The role includes handling daily accounting activities, preparing financial statements, managing reconciliations, and ensuring compliance with statutory requirements. Key Responsibilities Manage day-to-day accounting tasks including accounts payable, accounts receivable, general ledger maintenance, and tax-related activities. Prepare month-end, quarter-end, and year-end financial statements in accordance with GAAP. Review financial data for accuracy, completeness, and adherence to company policies and accounting standards. Perform reconciliations of balance sheet accounts and investigate any discrepancies. Support external audits by providing required documentation and preparing audit schedules. Verify employee expense claims against company travel policies and post related accounting entries. Process daily payments to vendors and employees. Manage banking relationships related to issuance and encashment of EMDs, BGs, and FDs. Coordinate with customers for collection of DTA forms and TDS certificates regularly. File quarterly TDS returns, monthly GST returns, and other statutory filings timely. Provide guidance and support to junior accounting staff as necessary. Skills and Qualifications Bachelor s degree in Accounting, Finance, or a related field. Minimum 3 to 5 years of experience in accounting, preferably in a senior or progressively responsible role. Strong knowledge of Generally Accepted Accounting Principles (GAAP) and tax regulations. Proficient with accounting software such as QuickBooks, Tally, and Zoho. Advanced MS Excel skills, including VLOOKUPs, pivot tables, and data analysis. Excellent verbal and written communication skills. Detail-oriented with strong analytical and organizational abilities. Qualification : Bachelors degree in Accounting, Finance, or a related field

Job Title: Lead Billing & Planning Location: Bangalore Domain: Railways About Zetwerk Zetwerk is the world s largest custom manufacturing network, transforming digital designs into physical products. We serve a wide spectrum of industries from steel pipes and aircraft engine components to apparel and consumer electronics through thousands of manufacturing partners offering capabilities such as metal fabrication, CNC machining, plastic injection molding, 3D printing, and aluminum die castings. Our technology-driven approach ensures faster production, competitive pricing, and world-class quality with end-to-end transparency. We are redefining manufacturing and need game changers to lead this transformation. At Zetwerk, we offer you a dynamic environment to grow your career, innovate collaboratively, and make a real impact. We invest in our people so they can deliver the best for our customers and for themselves. Roles & Responsibilities Develop detailed plans and schedules for all project deliveries, coordinating multi-disciplinary teams to ensure productivity and progress tracking. Prepare requirement documents, meeting minutes, and management presentations; conduct regular target appraisals. Create variance reports, including Schedule Variance and Cost Variance using Earned Value Management (EVM), to analyze project deviations. Monitor critical path activities in project schedules and advise project management on potential risks and mitigation. Ensure timely and accurate billing with complete supporting documentation. Prepare and submit monthly sales and collection plans. Maintain cost compliance within budget and strive to improve profit margins. Job Requirements Minimum 5 years of hands-on experience in project planning, scheduling, budgeting, and cost control. Proficiency in project management software tools such as Primavera P6 and Microsoft Project. Educational Qualification: B.E./B.Tech or Diploma in Civil Engineering. Strong knowledge of project tracking and control techniques, particularly Earned Value Management (EVM). Excellent organizational, analytical, and problem-solving skills. Effective communication and coordination abilities to collaborate across cross-functional teams. Qualification : B.E./B.Tech or Diploma in Civil Engineering.

Investigator Payments Analyst Location: Bengaluru Job Overview: The Investigator Payments Analyst is responsible for supporting the delivery of all required start-up contracting activities for selected sponsors, studies, or multi-protocol programs. This includes pre-award activities and providing essential operational and financial contracting support. The role ensures compliance with sponsor requirements, regulatory guidelines, and project timelines. Essential Functions: Grant Estimates & Proposal Support: Develop simple investigator grant estimates and proposal text to support the proposal development process. Contracting Tools & Systems: Utilize and maintain contract and budget templates and contracting systems, tools, processes, and training materials for selected sponsors, ensuring alignment with the Scope of Work and Project Plan. Collaboration & Communication: Coordinate with sponsors, stakeholders, and RSU regions to ensure successful delivery of projects in compliance with sponsor requirements and the RSU Management Plan. Operational & Financial Support: Provide operational and financial contracting support to facilitate business development and efficient initiation and maintenance of clinical trials, ensuring compliance with regulatory requirements. Documentation Support: Assist in creating and reviewing scientific, technical, and administrative documentation to support business development and enable study initiation and maintenance. Contracting Intelligence: Contribute to the collection, interpretation, analysis, and dissemination of contracting intelligence for assigned studies and the company. Efficiency & Reporting: Ensure contracting efficiency and adherence to project timelines and financial goals, and report on performance metrics and out-of-scope activities. Compliance & Quality Standards: Ensure compliance with contract management and quality standards, providing administrative and operational support to investigators and managers as required. System & Database Management: Accurately complete and maintain internal systems (including CTMS), databases, tracking tools, timelines, and project plans. Qualifications: Education: Bachelor's degree required. Experience: At least 1 year of relevant experience, including demonstrable experience as a contract negotiator or equivalent combination of education, training, and experience. Skills & Knowledge: Negotiation & Communication: Strong negotiation and communication skills to facilitate contract discussions and maintain professional relationships with sponsors. Interpersonal Skills: Ability to work effectively in teams and with internal and external stakeholders. Technical Writing: Strong technical writing skills for creating and reviewing proposals and documentation. Clinical Trial Knowledge: Understanding of clinical trial environments and the drug development process. Regulatory Knowledge: Knowledge of GCP/ICH guidelines, applicable regulatory requirements, and SOPs. Organizational Skills: Excellent organizational and planning skills for managing contracting activities. Software Proficiency: Strong knowledge of Microsoft Office and other relevant software tools. Contract Management: Good understanding of clinical trial contract management, including pricing models, proposals, and budgets. Additional Skills: Ability to interpret pricing models, prepare proposals, bid grids, and budgets. Ability to work in a matrix team environment and build effective working relationships with sponsors, co-workers, and managers. Ability to exercise independent judgment when negotiating contracts and making decisions. This role offers an exciting opportunity for individuals who have a strong foundation in contract negotiation and management, along with an understanding of the clinical trial landscape. If you are a detail-oriented, proactive individual with a passion for working in the healthcare and clinical trial industries, we encourage you to apply. Qualification : Bachelor's degree required.

Job Title: Senior Revenue Operations Analyst Job Summary We are seeking an experienced Senior Revenue Operations Analyst to join our team. You will support the daily Order to Cash operations supporting the global revenue accounting operations and revenue close process. You will play an essential role in data integrity; ensuring all customer, opportunity, and subscription information is accurate and reportable. You will partner with other teams to create and promote a scalable order to cash process. This will be the first hire for the site! The Impact You Will Have Analyze signed contracts and completed orders for completeness, accuracy, and compliance with company bookings and revenue recognition guidelines. Partner with Sales, Deal Desk, Renewals, Collections, Legal, and Revenue teams to develop expertise in order-to-cash policies and procedures. Create and maintain detailed records in our ERP and billing platform to support billing, commissions, forecasting, and revenue recognition processes, adhering to internal service level agreements. Generate and maintain comprehensive documentation of policies and processes, and assist in identifying process improvement and automation opportunities. Execute month-end accounting and reporting activities, ensuring timely and accurate financial close processes. Document controls and procedures for both new and existing business models to maintain compliance and operational excellence. Manage special projects as assigned, delivering accurate and timely results. Provide audit support for both control and substantive testing, ensuring compliance with internal and external requirements. Collaborate on process and system implementation and enhancement projects, assisting with user acceptance testing (UAT) as needed. Proactively identify areas for process optimization, recommending and implementing best practices for efficiency and scalability. Ensure data integrity and accuracy within financial systems by performing regular reviews and audits. Partner with the finance transformation, IT, and engineering teams to streamline revenue operations processes. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 6 years of revenue operational accounting experience. Strong accounting background with experience in revenue operational accounting and financial close processes. Strong understanding of usage-based billing models and associated financial processes. Proficiency with ERP systems and payment processing platforms; experience with a global ERP such as NetSuite and Salesforce is required. High level of analytical skills with the ability to interpret large datasets, generate reports, and perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets). Effective communication and interpersonal skills for collaboration with cross-functional teams. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

About PhonePe PhonePe is India s leading digital payments platform, serving over 500 million registered users and 3.7 million merchants across 99% of India s postal codes. Beyond its leadership in digital payments, PhonePe has diversified into financial services such as insurance, mutual funds, stockbroking, and lending. It has also ventured into adjacent tech-enabled businesses like Pincode for hyperlocal shopping and Indus App Store, India s first localized app marketplace. The PhonePe Group is a growing portfolio of businesses united by a shared mission to provide every Indian with equal access to financial services and unlock opportunities through seamless money flow and services. Our Culture At PhonePe, we foster a work environment that empowers individuals and encourages innovation. We trust our people to take ownership from day one, empowering them to make decisions that drive real impact. If you thrive on solving complex problems, building solutions that touch millions of lives, and collaborating with some of the brightest minds in the industry, PhonePe is the place for you. Role: Finance Associate (Controllership) As part of the Finance team, you will play a pivotal role in ensuring compliance, driving process improvements, and supporting the growth of PhonePe s financial operations. You will focus on RBI reporting, reconciliations, process formalization, and audit management, while collaborating with technology teams to drive automation and system enhancements. Key Responsibilities RBI Reporting & Compliance Ensure compliance with all RBI reporting requirements and conduct periodic reviews. Revenue Reconciliation Reconcile revenue data across multiple internal systems and ensure accuracy. Process Formalization Develop and document Standard Operating Procedures (SOPs) for accounting processes, including necessary accounting treatments. Internal Control and ICFR Prepare Risk Control Matrices (RCM) for both system and manual levels. Lead Internal Control over Financial Reporting (ICFR) reviews with internal and external audit teams, recommending system and process improvements. Audit Management Manage internal and statutory audits, ensuring timely completion and closure. Variance Analysis & Reporting Submit monthly schedules and variance analysis to the Central Controllership team. Finance-Tech Collaboration Drive key programs with technology teams to develop finance-related reporting and operational requirements. Required Experience & Skills Education: Chartered Accountant (CA) with 1 2 years of experience in a Controllership role (preferably in Fintech). Technical Skills: Proficiency in MS Office and experience working with automation tools and large datasets. Soft Skills: Strong problem-solving skills and an ownership mindset. Excellent communication and influencing skills. Ability to collaborate with stakeholders and work as a team player. Qualification : CA with 1-2 year of experience in a Controllership role. Fintech experience will be preferred.

PhonePe is India s leading digital payments platform with over 500 million registered users and 3.7 million merchants across 99% of India s postal codes. Building on its leadership in digital payments, PhonePe has successfully expanded into financial services, including Insurance, Mutual Funds, Stock Broking, and Lending, along with adjacent tech-driven businesses like Pincode for hyperlocal shopping and Indus App Store, India s first localized app store. The PhonePe Group represents a portfolio of businesses aligned with the shared vision of providing every Indian equal opportunities to progress by enabling seamless access to financial services. Our Culture At PhonePe, we prioritize creating a work environment that inspires you to give your best every day. We empower individuals and trust them to make the right decisions while giving them ownership of their work from day one. Being passionate about technology is central to what we do. If you thrive on building solutions that impact millions, collaborating with the best minds, and executing ideas with purpose and speed, PhonePe is the place for you! Work Profile We are looking for a detail-oriented and driven individual to join our Finance team. In this role, you will focus on accounting operations, process improvements, reconciliations, and audits while collaborating closely with cross-functional teams and contributing to automation initiatives. Key Responsibilities: Standard Operating Procedures (SOPs): Develop and formalize SOPs for various accounting processes (operations and controls), ensuring compliance with accounting standards. Bank Reconciliation & Month-End Closing: Prepare Bank Reconciliation Statements (BRS) for accounts receivable (AR) and actively participate in month-end book closure activities. Revenue Reconciliation: Reconcile revenue across multiple internal systems to maintain accuracy and consistency. Audit Management: Drive internal and statutory audits at defined intervals, ensuring timely completion and closure. Compliance: Review RBI reporting-related compliances and ensure adherence to regulatory requirements. Variance Analysis & Reporting: Prepare and submit monthly schedules along with variance analysis to the Central Controllership team. Collaboration with Technology Teams: Partner with tech teams to develop finance-related reporting and operational tools, driving automation and process improvements. Required Experience & Skills: Education: B.Com/M.Com with 1 2 years of experience in an accounting role (Fintech experience preferred). Technical Skills: Proficiency in MS Office, hands-on experience with automation tools, and exposure to working with large datasets. Soft Skills: Excellent communication and influencing skills. Strong ability to develop relationships with stakeholders and collaborate effectively as a team player. Problem-solving mindset with a focus on ownership and delivering results. PhonePe Full-Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-Care Support Program Mobility Benefits: Relocation Assistance, Transfer Support Policy, Travel Policy Retirement Benefits: Employee Provident Fund (PF) Contribution, Flexible PF Contribution, Gratuity, National Pension Scheme (NPS), Leave Encashment Other Benefits: Higher Education Assistance, Car Lease Program, Salary Advance Policy Qualification : Bcom/Mcom with 1-2 year of experience in a Accounting role. Fintech experience will be preferred.

Job Summary: Halliburton is seeking an Entry-Level Support to join the Opportunity to Cash (OTC) Global Business Services (GBS) team. This role will support end-to-end business processes including sales, fulfillment, and invoicing for goods and services. The position will be responsible for creating, editing, and validating OTC internal and customer data, ensuring attention to detail, accuracy, and timeliness in all processes. The incumbent will also take part in the continuous improvement process, ensuring compliance with safety and environmental regulations. Key Responsibilities: Support Sales Processes: Assist in the Opportunity to Cash (OTC) value stream, including business processes related to sales order management, pricing and contracts, and invoicing. Create, edit, manage, and validate OTC internal and customer data and system documents. Collaboration and Communication: Communicate with team members and internal clients to ensure smooth operations. Support continuous improvement efforts within the OTC function. Training and Learning: Participate in on-the-job training to become familiar with OTC processes and systems. Develop an understanding of Halliburton s business practices and ensure work aligns with company standards. Compliance and Safety: Comply with all relevant safety and environmental procedures and regulations in daily tasks. Qualifications: Required: High school diploma or equivalent. At least 3 months of experience working in an office environment. Preferred: Business degree. Previous experience in the oil and gas industry, especially in business development, field operations, or field engineering. Why Halliburton? Career Development: Gain experience in one of the world s largest providers of products and services to the global energy industry. Learning Opportunities: Receive on-the-job training and continuous improvement opportunities to grow your career. Inclusive Environment: Join a company that values diversity and promotes equal opportunities for all employees. How to Apply: If you are an entry-level professional looking to kickstart your career with a global leader in the energy sector, apply to join Halliburton today.

General Manager Healthcare RCM Operations Job Category: Management Location: Bangalore Job Overview We are seeking an experienced General Manager Healthcare RCM Operations to lead end-to-end Revenue Cycle Management (RCM) operations across multiple clients. This leadership role is responsible for strategic planning, operational excellence, client management, team leadership, compliance, and financial performance, ensuring efficiency, accuracy, and client satisfaction in all RCM functions. Key Responsibilities Strategic Leadership Drive strategy, planning, and execution across all RCM functions including patient access, billing, coding, charge capture, claims processing, payment posting, AR follow-up, and denial management. Develop and implement initiatives to improve collections, reduce denials, and optimize cash flow. Align operational strategies with client expectations, regulatory compliance, and industry best practices. Operational Excellence Oversee large-scale RCM operations across multiple clients/accounts. Monitor key performance indicators (AR days, clean claim rate, denial rate, net collection rate, etc.) and drive continuous improvement. Implement process automation and digital transformation initiatives to enhance operational efficiency. Client & Stakeholder Management Serve as the primary point of contact for client leadership. Build strong client partnerships, ensuring SLAs, TATs, and quality standards are consistently met or exceeded. Manage escalations and drive resolutions with a client-focused approach. Team Leadership Lead, mentor, and inspire a large team of managers, SMEs, and associates across functions. Hire, train, and develop leadership talent to ensure a strong succession pipeline. Promote employee engagement, retention, and a performance-driven culture. Compliance & Quality Ensure strict adherence to HIPAA, CMS guidelines, and client-specific compliance requirements. Establish and maintain robust internal controls and audit processes. Collaborate with Quality and Training teams to maintain high accuracy and performance standards. Financial Management Own the P&L for assigned accounts and operations. Drive cost optimization initiatives without compromising service quality. Provide accurate financial forecasts, budgets, and performance reports to leadership. Key Skills & Competencies Deep expertise in US healthcare RCM (front-end to back-end). Strong knowledge of payer rules, coding guidelines, and HIPAA compliance. Proven experience in managing large-scale operations (250+ FTEs). Client-facing leadership with the ability to build CXO-level relationships. Data-driven decision-making with strong analytical and problem-solving skills. Experience driving digital transformation and automation (RPA, AI in RCM). Excellent communication, negotiation, and stakeholder management capabilities. Success Metrics Improvement in collections and AR performance. Reduction in denials and operational errors. Achievement of SLA and client satisfaction targets. Strong employee retention and a robust leadership pipeline. Profitability and cost optimization in line with business objectives.

Senior Quantity Surveyor (Sr. QS Engineer) Location: Bengaluru Qualification: Diploma in Civil Engineering & B.Tech (Civil) Experience: 8+ years Job Description We are seeking a detail-oriented and experienced Senior QS Engineer to manage quantity surveying, estimation, cost control, and billing functions across civil and interior projects. The ideal candidate will have deep knowledge of construction practices, contracts, and financial documentation, with a focus on project profitability and compliance. Key Responsibilities Prepare and review quantity take-offs, cost estimates, and BOQs for civil and interior works. Manage and verify contractor/client bills, RA bills, and final bills. Evaluate project variations, claims, and change orders in coordination with the project team. Ensure timely and accurate billing, invoicing, and cost tracking. Assist in budget preparation, cost planning, and resource allocation. Conduct rate analysis for materials, labor, and subcontractor pricing. Maintain updated records of all project-related commercial documentation. Coordinate with site engineers, project managers, and procurement teams to validate quantities and progress. Support audits, reconciliations, and contractual reviews. Required Skills & Experience Diploma and B.Tech in Civil Engineering. Minimum 8 years of experience in quantity surveying, estimation, and billing in civil/interior or infrastructure projects. Strong understanding of contracts, BOQs, rate analysis, and taxation implications. Proficiency in MS Excel, AutoCAD, and QS software (e.g., CostX, Candy, or similar). Strong analytical, negotiation, and documentation skills. Ability to manage deadlines, multitask, and ensure accuracy under pressure. Qualification : Diploma and B.Tech in Civil Engineering