Billing Systems Jobs in Bengaluru

Finance Executive Location: Bengaluru Employment Type: Full-time About Us Exotel is one of Asia's largest customer communication platforms. Our mission is to move enterprise customer communication to the cloud. In 2020, we powered over 4 billion calls and connected more than 320 million people. We work with innovative companies like Ola, Swiggy, Zerodha, Whitehat Jr, Practo, Flipkart, and GoJek, as well as top banks across the country. Join us in transforming how companies manage and engage with customers. What We Look For We are looking for a Finance Executive with a strong background in revenue accounting, invoicing, contract validation, and ERP systems. If you have experience in contract management and a strong understanding of sales CRM, we would love to hear from you. Ideal Candidate Education: B.Com or MBA in Finance Experience: 2-4 years in revenue/invoicing accounting, contract validation, and financial operations. Skills: Proficiency with Sales CRM and ERP systems Strong academic foundation in finance or accounting Detail-oriented with strong analytical skills Ability to work under pressure with tight deadlines Strong communication skills for regular business interaction What You Will Do As a Finance Executive, you will be responsible for ensuring that all contracts, bill plans, and customer creation activities are validated and accurate. Your work will directly impact the financial integrity of the organization. Key responsibilities include: Contract Validation: Ensure that all customer records in the system have valid contracts and the most up-to-date billing plans. Confirm contract terms align with billing plans for each customer. Bill Plan Validation: Ensure bill plans are validated in the CRM before customer approval and billing processing. Customer Creation: Approve new customer accounts after confirming all contract and billing information is valid. Credit Approval: Verify the requirements for credit approval and approve changes as necessary, based on contract validation and internal checks. Changes to Bill Plans: Approve any changes to customer billing plans after ensuring the correct contract and customer validation. Internal Controls: Ensure strong internal controls (IFC) are followed for financial operations, and ensure compliance with company standards. Collaboration: Work closely with the business team to resolve any issues, escalations, or discrepancies related to billing and contracts. Establish and maintain a regular cadence with the business teams to ensure smooth operations. Innovative Work Environment: You ll be part of a fast-growing company working with some of the largest names in the industry, building next-gen customer communication tools. Career Growth: At Exotel, we believe in investing in your personal and professional growth with opportunities for career development and skill enhancement. Dynamic Culture: We are a collaborative and inclusive team that encourages innovation, transparency, and ownership. If you're excited to be part of a dynamic, fast-growing team at Exotel and you have the right experience and skills for the role, apply now! We look forward to having you on our team. Qualification : B.Com or MBA in Finance

Job Title: Business Analyst Granite Location: Bengaluru Company: Altisource About Altisource At Altisource, we thrive in a fast-paced, collaborative environment where innovation meets impact. If you're a self-motivated, quick learner who enjoys working both independently and in teams and you're passionate about data, automation, and creating business value we d love to meet you! We re currently seeking a Business Analyst to join our Granite team, focusing on data analysis, configuration, and financial operations. This is an exciting opportunity to contribute to a growing, stable organization and build a meaningful career. Key Responsibilities Data Analysis & Reporting Execute complex data queries and generate reports using SQL. Analyze operational and financial data to support business strategy. Create insights using Excel, Power Query, and other reporting tools. Billing & Financial Operations Manage invoicing, billing, and reconciliation in coordination with the Accounting team. Maintain accurate financial records and ensure compliance with internal processes. Apply basic accounting principles in financial workflows. Documentation & Process Management Create and maintain business documentation, process manuals, and reports. Edit and format PDFs to align with company standards. Organize operational data and financial records for easy access. Client Engagement & Onboarding Work directly with clients to gather business requirements. Support onboarding and ensure a smooth integration process. Translate client needs into functional product workflows and features. Automation & Efficiency Develop automation tools using VBA, Power Query, and other platforms. Continuously seek ways to streamline processes and improve productivity. Cross-Functional Collaboration Partner with technology and business teams to deliver solutions. Communicate effectively with stakeholders, including senior leadership. Design process flows (Visio) and prepare executive presentations (PowerPoint). Qualifications Bachelor s degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field. 3+ years of experience in business analysis, product management, or operations. Hands-on experience managing IT projects and system integrations. Proficient in SQL, Excel, Word, Visio, and PowerPoint. Knowledge of financial systems, databases, and BI tools. Preferred Skills Strategic thinker with strong problem-solving skills. Excellent communication and stakeholder management abilities. Strong documentation and organizational skills. Experience with SaaS platforms and financial data handling is a plus. Join us and be part of a team that values innovation, integrity, and impact. Qualification : Bachelors degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field

Job Title: Industrialization Engineer Location: Bengaluru, India Experience Required: 5 10 years Industry: Electronics / Electric Vehicles Employment Type: Full-time Company: Ultraviolette Automotive Pvt Ltd Join the Charge. Create the Future. At Ultraviolette, we are redefining mobility. From building India s fastest electric motorcycle to developing the world s most advanced electric scooter, we thrive on innovation, bold thinking, and performance that thrills. We're a diverse, passionate team of engineers, designers, and creators united by one mission: to build machines that are not only sustainable, but exhilarating. If you re driven by purpose and ready to shape the future of mobility, this is your moment. Role Overview: We are looking for a technically strong and hands-on Industrialization Engineer (Electronics) to lead the transition from R&D prototypes to scalable, high-quality mass production. In this cross-functional role, you will work at the intersection of design, manufacturing, sourcing, and embedded systems, ensuring our products are built for scale, reliability, and performance without compromising innovation. Key Responsibilities: Technical Ownership & Industrialization: Lead industrialization from EVT (Engineering Validation Test) to DVT (Design Validation Test) and PVT (Production Validation Test), up to mass production. Translate R&D designs into production-ready documentation (BOMs, Gerbers, PCBA specs, test jigs, etc.). Conduct Design for Manufacturability (DFM) and Design for Testability (DFT) reviews. Own ramp-up metrics such as yield, test coverage, defect trends, and field return analysis. Collaborate with R&D teams on thermal design, layout optimization, and component derating strategies. Ensure compliance with voltage isolation, creepage/clearance, and relevant safety standards. Supplier & EMS Collaboration: Act as a technical bridge between internal teams and EMS vendors, ensuring alignment from design to execution. Coordinate with EMS on NPI builds, process validation, line setup, and FAI (First Article Inspection). Support firmware flashing, version control, and hardware-software integration testing at production lines. Assist in troubleshooting mechanical, electrical, or firmware-related issues during production. Component Engineering & Cost Optimization: Evaluate and qualify alternate components and suppliers. Drive cost engineering and BOM optimization without compromising on quality. Engage in component lifecycle management and ensure availability through the production lifecycle. Required Qualifications & Skills: B.E./B.Tech in Electronics, Electrical, or related field 5 10 years experience in hardware industrialization, preferably in EV or electronics manufacturing Strong knowledge of PCB design reviews, SMT/PCBA processes, and box build Hands-on with tools like Altium, OrCAD, or similar for PCB-level evaluations Experience with ICT/FCT test setups, test fixture design, and test station validation Basic embedded systems understanding firmware flashing, serial log analysis, GPIO testing Experience working directly with EMS vendors, test labs, and component suppliers Excellent cross-functional communication skills Willing to travel to EMS or supplier sites for builds and validation Nice to Have (Preferred): Familiarity with FMEA, APQP, PPAP, ISO/IATF 16949 processes Knowledge of compliance and safety standards (e.g., IEC, ISO 26262) Background in value engineering, cost-down programs, and process audits Work on industry-defining EV products with world-class engineering challenges Collaborate with cutting-edge R&D and manufacturing teams Be part of a mission-led company that s changing the landscape of mobility A workplace culture that values ownership, audacity, and excellence Apply now and be a part of something bigger. Let s create the future together. Qualification : B.E./B.Tech in Electronics, Electrical, or related field

Position: Salesforce Developer (CPQ, Service Cloud, Billing) Location: Remote/Hybrid | Bengaluru, IND We're looking for a highly skilled Salesforce Developer with specialized expertise in Salesforce CPQ, Service Cloud, and Billing. If you have a strong background in developing and customizing Salesforce solutions that enhance sales, service, and billing processes, you'll be instrumental in designing and implementing complex, tailored solutions to meet our business needs. What You'll Do: CPQ Development: Customize and enhance Salesforce CPQ applications, including product configuration, pricing rules, quote templates, and approval processes. Service Cloud Development: Implement and customize Salesforce Service Cloud to optimize customer service operations, covering case management, service processes, and SLAs. Billing Implementation: Develop and integrate Salesforce Billing solutions, ensuring seamless end-to-end billing processes like invoicing, payment processing, and revenue recognition. System Integration: Integrate Salesforce CPQ, Service Cloud, and Billing with internal and third-party systems using REST/SOAP APIs, middleware, and custom integrations. Customization & Data Management: Design and implement custom objects, workflows, validation rules, and other Salesforce features. Ensure data integrity across all Salesforce clouds and connected systems, handling data migrations and quality controls. Quality Assurance: Conduct unit testing, integration testing, and debugging to ensure the stability and performance of Salesforce customizations and integrations. Documentation: Create and maintain comprehensive technical documentation, including system architecture and design specifications. Collaboration: Work closely with business analysts, project managers, and stakeholders to translate business requirements into effective technical solutions. Continuous Improvement: Stay current with Salesforce platform updates and best practices across CPQ, Service Cloud, and Billing. Recommend enhancements to existing systems. What You'll Bring: Experience: 5+ years as a Salesforce Developer, with specific, hands-on experience in CPQ, Service Cloud, and Billing. Salesforce Core: Proficiency in Apex, Visualforce, Lightning Components, and Salesforce development tools. Integration Savvy: Extensive experience integrating Salesforce with external systems using REST/SOAP APIs. Platform Knowledge: Familiarity with Salesforce data models and architecture, particularly within CPQ, Service Cloud, and Billing. Certifications: Salesforce Certified CPQ Specialist and/or Salesforce Service Cloud Consultant certifications are highly preferred. Problem-Solving: Strong problem-solving skills with a focus on delivering customer-centric solutions. Communication: Excellent communication skills, enabling effective collaboration with both technical and non-technical stakeholders. Multitasking: Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Education: Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Preferred Qualifications: Experience with Agile development methodologies. Familiarity with Salesforce Communities, Marketing Cloud, or other Salesforce products. Knowledge of JavaScript, HTML, CSS, and other web development technologies. Experience with CI/CD tools and version control systems like Git.

Engineer - Distributed Control Systems (DCS) Location: Bengaluru Experience: 0 - 1 Year Openings: 1 About the Role: As a DCS Engineer, you will report to the Assistant Manager Engineering Services. Your primary purpose will be to manage the complete product lifecycle for DCS applications, encompassing software application development, hardware programming, and crucial commissioning and testing activities. This is a hands-on technical role that requires both strong analytical skills and a readiness to travel. What You'll Do: DCS Software Development: Develop and program software applications for Distributed Control Systems, with a focus on ABB 800xA. System Configuration: Gain hands-on experience and apply your knowledge in Control Builder, PG2 Graphics, Communication Protocols, and AC800M Hardware. Commissioning & Testing: Lead and execute the programming, commissioning, and testing of 800xA systems on-site. Customer Support: Provide excellent customer handling and support for Factory Acceptance Testing (FAT), ensuring client satisfaction. Project Lifecycle Management: Take responsibility for the entire project lifecycle, from initial software development through to final commissioning. Travel: Be prepared to travel extensively to customer sites across India for commissioning activities. What We're Looking For: Educational Qualification: A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication. Experience: 0 to 1 year of experience in a relevant engineering role. Technical Skills: Strong knowledge and hands-on experience with ABB 800xA Software Development. Proficiency in Control Builder, PG2 Graphics, Communication Protocols, and AC800M Hardware. Demonstrated experience in the complete project lifecycle from software development to commissioning in ABB 800xA. Excellent analytical skills to troubleshoot and optimize systems. Software Proficiency: Strong knowledge of Microsoft Office, Excel, and PowerPoint. Communication: Good communication skills in English for effective internal and external interactions. Physical Requirements: Must be physically fit and willing to travel to customer locations across all regions of India.

Junior Engineer - Distributed Control Systems (DCS) Location: Bengaluru Experience: 0 - 2 Years Openings: 1 About the Role: As a Junior DCS Engineer, you'll report to the Assistant Manager Engineering Services. Your primary purpose will be to support the complete product lifecycle for DCS applications, focusing on software application development, hardware programming, and crucial commissioning and testing activities. This is a hands-on technical role ideal for someone looking to build their expertise in industrial automation, requiring both analytical skills and a readiness to travel. What You'll Do: HMI Graphic Development: Develop and design Human-Machine Interface (HMI) graphics for DCS systems, ensuring intuitive and effective user interfaces. DCS Software Development: Assist with and learn to develop and program software applications for Distributed Control Systems, with a focus on ABB 800xA. System Programming & Commissioning: Participate in the programming, commissioning, and testing of 800xA systems on-site, gaining practical experience in live environments. Project Lifecycle Support: Support the team across the entire project lifecycle, from initial software development through to final commissioning. Travel: Be prepared to travel to customer sites across India for commissioning activities as needed. What We're Looking For: Educational Qualification: A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication. Experience: Candidates with 0-2 years of experience in industrial automation, control systems, or relevant project work will be considered. Technical Skills: Good analytical skills to understand and troubleshoot system functionalities. An understanding of the complete project lifecycle from software development to commissioning, especially in ABB 800xA, is highly beneficial. Willingness to learn and grow in a technical environment. Software Proficiency: Strong knowledge of Microsoft Office, Excel, and PowerPoint. Communication: Strong communication skills in English for effective internal and external interactions. Physical Requirements: Must be physically fit and willing to travel to customer locations across all regions of India. If you're a recent graduate or early-career engineer with a passion for DCS systems and eager to launch your career in industrial automation, we encourage you to apply! Qualification : A Bachelor's degree in Electrical and Electronics Engineering (EEE), Instrumentation, Electronics, or Electronics & Communication

Job Title: Lead Billing & Planning Location: Bangalore Domain: Railways About Zetwerk Zetwerk is the world s largest custom manufacturing network, transforming digital designs into physical products. We serve a wide spectrum of industries from steel pipes and aircraft engine components to apparel and consumer electronics through thousands of manufacturing partners offering capabilities such as metal fabrication, CNC machining, plastic injection molding, 3D printing, and aluminum die castings. Our technology-driven approach ensures faster production, competitive pricing, and world-class quality with end-to-end transparency. We are redefining manufacturing and need game changers to lead this transformation. At Zetwerk, we offer you a dynamic environment to grow your career, innovate collaboratively, and make a real impact. We invest in our people so they can deliver the best for our customers and for themselves. Roles & Responsibilities Develop detailed plans and schedules for all project deliveries, coordinating multi-disciplinary teams to ensure productivity and progress tracking. Prepare requirement documents, meeting minutes, and management presentations; conduct regular target appraisals. Create variance reports, including Schedule Variance and Cost Variance using Earned Value Management (EVM), to analyze project deviations. Monitor critical path activities in project schedules and advise project management on potential risks and mitigation. Ensure timely and accurate billing with complete supporting documentation. Prepare and submit monthly sales and collection plans. Maintain cost compliance within budget and strive to improve profit margins. Job Requirements Minimum 5 years of hands-on experience in project planning, scheduling, budgeting, and cost control. Proficiency in project management software tools such as Primavera P6 and Microsoft Project. Educational Qualification: B.E./B.Tech or Diploma in Civil Engineering. Strong knowledge of project tracking and control techniques, particularly Earned Value Management (EVM). Excellent organizational, analytical, and problem-solving skills. Effective communication and coordination abilities to collaborate across cross-functional teams. Qualification : B.E./B.Tech or Diploma in Civil Engineering.

Operations Executive Travel (CST Operations) Location: Bangalore, Karnataka Department: Travel Business Team Employment Type: Full-Time | On-site | Rotational Shifts About Paytm Paytm is India s leading digital payments and financial services platform. As a pioneer of the mobile QR revolution, our mission is to empower millions of Indians by integrating them into the formal economy through technology. With over 500 million users and 21 million merchants, we are redefining financial access and commerce in India. About the Team Our Travel Operations Team plays a vital role in ensuring superior customer experience and backend support for our growing B2C travel business. The team focuses on revenue and vendor management, driving efficiencies, and building profitable travel offerings. About the Role As an Operations Executive Travel, you will be responsible for delivering seamless backend support for our customers. You ll handle travel-related queries, process ticketing and refunds, and work across GDS and LCC airlines while ensuring a high level of customer satisfaction. Key Responsibilities Operate in a 24/6 rotational shift environment supporting domestic and international travel bookings. Manage backend operations via Freshdesk, phone, and internal systems. Handle ticketing, re-issuance, refunds, and escalations across GDS and LCC airlines. Provide high-quality resolution and travel guidance to customers. Maintain high customer satisfaction (CSAT) by resolving queries efficiently and professionally. Support and mentor junior team members when needed. Skills & Qualifications Excellent verbal and written communication skills. 0 1 year of experience in a travel agency or travel operations (freshers welcome). Familiarity with domestic and international travel booking systems is a plus. Proactive, adaptable, and willing to learn in a fast-paced environment. Strong tech proficiency for using internal tools, researching travel options, and process handling. Educational Qualification: MBA preferred. Be part of India s largest and fastest-growing digital ecosystem. Work in a dynamic, inclusive, and fun-first culture that values innovation and collaboration. Grow your career with exposure to top travel partners, tools, and training. Enjoy flexible work practices and a team-driven environment. Compensation & Perks We believe in rewarding talent and performance. As part of Paytm, you ll have access to growth opportunities, continuous learning, and the chance to create wealth by contributing to India s biggest fintech success story. Apply now to be part of the digital revolution in travel with Paytm!

PeopleSoft Application Specialist Location: Bengaluru, Karnataka, India / Hyderabad, Telangana, India Job Category: Support Experience Required: 6 to 10+ years Job Description: As a PeopleSoft Application Specialist, you will play a key role in supporting PeopleSoft applications and modules, including FSCM, HCM, and Campus Solutions. You will be working with clients, project leads, and PMs to understand goals, requirements, and challenges, then designing and implementing business and technical solutions. This is a client-facing role, and your focus will be on delivering high-quality services, troubleshooting, and ensuring that PeopleSoft modules are functioning optimally during the implementation and post-go-live phase. You will be responsible for overall delivery quality, ensuring that the team aligns with standard practices and methodologies. Your expertise in PeopleSoft modules and hands-on experience with upgrades and migrations will be essential for success in this role. Responsibilities: PeopleSoft Modules: Work with modules such as Asset Management, Expenses, Inventory, Supplier Contracts, Customer Contracts, Payables, General Ledger, Projects, Grants, Billing, Receivables, Time and Labor, Absence Management, NA/Global/US Payroll, Core HR, Recruiting, and more. Troubleshooting: Diagnose and resolve PeopleSoft-related issues, ensuring the accuracy of business systems. System Testing & Acceptance Criteria: Develop test plans and acceptance criteria for the PeopleSoft applications. Application Services: Provide PeopleSoft Application Managed Services, troubleshoot issues, and help stabilize the applications during and after the go-live phase. Client Communication: Communicate effectively and proactively with Project Managers, Team Members, and Client Business Users. Enhancements & Improvements: Work with business users to identify possible improvements in customized objects or processes. Consulting & Analysis: Analyze business requirements, perform fit/gap analysis, and write functional/technical specifications. Interface Design: Experience in designing and maintaining interfaces with external systems and vendors. Hands-On Development: Work with PeopleCode, Application Engine, AWE, Component Interface, Integration Broker, SQR, BI Publisher. Upgrades: Experience with PUM upgrades, tools upgrades, and application migrations. Documentation & Testing: Proven skills in creating testing scripts, test execution, and quality assurance processes. Requirements: Education: BS or MS in Computer Science or related fields. Experience: 8+ years of hands-on PeopleSoft Functional experience, with proficiency in at least 5 PeopleSoft modules. Technical Skills: Strong experience with PeopleSoft tools such as PeopleCode, PeopleTools, Application Engine, and more. Healthcare Industry Experience: Preference for candidates with experience in a healthcare industry environment. Communication: Excellent written and verbal communication skills. Shift Work: Ability to work in shifts, including night shifts. Relocation: Open to relocation to either Bangalore or Hyderabad. Onsite Travel: Willingness to travel onsite (U.S.A) as required. Teamwork: Must be a strong team player with the ability to work independently. Diversity & Inclusion: Oracle is committed to an inclusive workforce that values diverse insights and perspectives. Oracle offers a highly competitive suite of employee benefits, including medical, life insurance, retirement planning, and more. Our inclusive culture encourages thought leadership, innovation, and collaboration across teams, ensuring that every voice is heard and valued. Qualification : BS or MS in Computer Science or related fields.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Your Impact We are seeking a passionate Data Engineer with expertise in Python development who is excited about cloud-based data engineering using AWS services. You will be an integral part of a dynamic, multi-disciplinary team, working closely with digital product professionals, data scientists, cloud engineers, and other stakeholders. As a key member of a global team working on our generative AI initiative, you will be based in one of our European offices. McKinsey s Tech Ecosystem function is responsible for developing and delivering all technology solutions for the firm s internal use, and your role will be crucial in driving the development of data solutions to support generative AI applications. You will work with a team of data engineers to develop robust data ingestion pipelines and enhance data processing capabilities that integrate data into systems used by AI applications. Your responsibilities will include writing Python code, creating tests, developing and maintaining GitHub Action CICD pipelines, and managing AWS-based infrastructure and Docker containers. Your Growth As a member of the global team working on our generative AI initiative, you will play a key role in shaping and accelerating the delivery of McKinsey's target state data platform, which will enable AI use-cases. You will be part of our cloud-first approach, transforming data platforms and analytical applications across the firm. Working closely with multidisciplinary teams, you will contribute to building cutting-edge data solutions in a fast-paced, innovative environment. McKinsey s Tech Ecosystem function is responsible for developing all technology solutions for the firm s internal needs, and you ll have the opportunity to shape how these solutions evolve. Your Qualifications and Skills 3+ years of professional experience as a Data Engineer, with a focus on cloud-based data engineering using AWS services Expertise in Python development and a strong understanding of clean code, modularity, error handling, and test automation Extensive experience with relational databases and data pipeline performance Hands-on experience with Docker and CI/CD pipelines (e.g., GitHub Actions) Strong execution focus, with the ability to work independently in complex, fast-paced environments and deliver results Demonstrable experience in solving data pipeline performance issues and diagnostics Interest in generative AI and machine learning topics Experience with Kedro framework is a plus Opinionated and confident in sharing ideas, willing to speak up at all levels Familiarity with Agile principles and product development methodologies Excellent problem-solving skills and the ability to analyze and resolve complex data engineering challenges Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams

Job Title: Cash Application Analyst Job Summary We are looking for an experienced Cash Application Analyst to manage and optimize the cash application process at our tech company, which operates on a usage-based billing model. The ideal candidate will ensure the accurate and timely application of customer payments to invoices, contribute to efficient cash flow management, and collaborate with key stakeholders to enhance processes. This role requires a meticulous professional with strong analytical skills, experience in high-volume cash application environments, and an ability to navigate in a fast-paced environment. This position will be catering to the US (EST) timezone. The Impact You Will Have Oversee the daily cash application process, ensuring customer payments are accurately and promptly applied to invoices. Monitor and reconcile incoming payments across multiple payment channels, including ACH, wire transfers, credit card transactions, and checks. Collaborate closely with the billing and collections teams to resolve discrepancies and support seamless end-to-end cash management. Develop and implement cash application policies and procedures that align with the unique aspects of a usage-based billing system. Identify and address payment discrepancies, customer account issues, and unapplied cash, facilitating timely resolutions. Maintain and update comprehensive documentation of cash application processes and customer payment records. Generate reports on cash application metrics, providing actionable insights to senior finance leadership. Participate in system enhancements and software implementations to improve cash application automation and efficiency. Liaise with the customer support team to handle customer inquiries related to payments and account reconciliations. Drive continuous process improvements and leverage technology to enhance accuracy, reduce processing times, and streamline operations. Ensure compliance with company policies and relevant financial regulations. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 4 years of experience in cash application, accounts receivable, or related financial operations. Strong understanding of usage-based billing models and associated financial processes. Excellent attention to detail and problem-solving skills. Proficiency with ERP systems and payment processing platforms; experience with NetSuite and Salesforce is a plus. Strong analytical skills with the ability to interpret data and generate reports. Effective communication and interpersonal skills for collaboration with cross-functional teams. Operate in a fast-paced environment with tight deadlines. Ability to adapt to evolving business needs and drive change management. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

Job Title: Senior Revenue Operations Analyst Job Summary We are seeking an experienced Senior Revenue Operations Analyst to join our team. You will support the daily Order to Cash operations supporting the global revenue accounting operations and revenue close process. You will play an essential role in data integrity; ensuring all customer, opportunity, and subscription information is accurate and reportable. You will partner with other teams to create and promote a scalable order to cash process. This will be the first hire for the site! The Impact You Will Have Analyze signed contracts and completed orders for completeness, accuracy, and compliance with company bookings and revenue recognition guidelines. Partner with Sales, Deal Desk, Renewals, Collections, Legal, and Revenue teams to develop expertise in order-to-cash policies and procedures. Create and maintain detailed records in our ERP and billing platform to support billing, commissions, forecasting, and revenue recognition processes, adhering to internal service level agreements. Generate and maintain comprehensive documentation of policies and processes, and assist in identifying process improvement and automation opportunities. Execute month-end accounting and reporting activities, ensuring timely and accurate financial close processes. Document controls and procedures for both new and existing business models to maintain compliance and operational excellence. Manage special projects as assigned, delivering accurate and timely results. Provide audit support for both control and substantive testing, ensuring compliance with internal and external requirements. Collaborate on process and system implementation and enhancement projects, assisting with user acceptance testing (UAT) as needed. Proactively identify areas for process optimization, recommending and implementing best practices for efficiency and scalability. Ensure data integrity and accuracy within financial systems by performing regular reviews and audits. Partner with the finance transformation, IT, and engineering teams to streamline revenue operations processes. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 6 years of revenue operational accounting experience. Strong accounting background with experience in revenue operational accounting and financial close processes. Strong understanding of usage-based billing models and associated financial processes. Proficiency with ERP systems and payment processing platforms; experience with a global ERP such as NetSuite and Salesforce is required. High level of analytical skills with the ability to interpret large datasets, generate reports, and perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets). Effective communication and interpersonal skills for collaboration with cross-functional teams. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

Job Title: Usage Manager Job Summary We are seeking an experienced Usage Manager to join our team. You will support the daily Order to Cash operations by helping lead the global revenue accounting operations and revenue close process. You will play an essential role in data integrity; ensuring all customer usage information is accurately reportable. You will partner with other teams to create and promote a scalable order to cash process. This is an individual contributor position, and will be the first hire in India! The Impact You Will Have Lead and manage a team of Revenue Operations Analysts, including performance management, coaching, and development. Manage escalations related to order-to-cash processes, ensuring timely resolution and communication with stakeholders. Monthly metrics highlighting performance against agreed SLAs and KPIs. Maintain and/or create detailed SOPs for all processes. Prepare proposed usage adjustments and credits, when applicable. Analyze usage for signed contracts with assurance to accuracy and compliance with company revenue recognition guidelines. Partner with Sales, Deal Desk, Billing, Engineering, IT, Legal, and Revenue Teams to develop expertise in order-to-cash policies and procedures specific to usage. Create and maintain detailed records in our ERP and billing platform NetSuite/Metronome to support billing, commissions, forecasting, sales, and revenue recognition processes, adhering to internal service level agreements. Generate and maintain comprehensive documentation of policies and processes, and assist in identifying process improvement and automation opportunities. Execute month-end accounting and reporting activities, ensuring timely and accurate financial close processes. Document controls and procedures for both new and existing business models to maintain compliance and operational excellence. Manage special projects as assigned, delivering accurate and timely results. Change management or SOPs with any system enhancements. Provide audit support for both control and substantive testing, ensuring compliance with internal and external requirements. Collaborate on process and system implementation and enhancement projects, assisting with user acceptance testing (UAT) as needed. Proactively identify areas for process optimization, recommending and implementing best practices for efficiency and scalability. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 8 years of revenue operational accounting experience, with demonstrated experience leading and managing teams. Strong understanding of usage-based billing models and associated financial processes. Proficiency with ERP systems and payment processing platforms; experience with a global ERP such as NetSuite and Salesforce is required. High level of analytical skills with the ability to interpret large datasets, generate reports, and perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets). Ability to adapt to evolving business needs and drive change management. Must be adaptive to change. Proven ability to manage team performance, provide constructive feedback, and foster a positive and productive team environment. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

At Databricks, we are obsessed with Data + AI to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high-value challenges that are central to their missions. Founded in 2013 by the original creators of Apache Spark , Databricks has grown from a tiny corner office in Berkeley, CA to a global organization with over 6500 employees. Thousands of organizations, from small to Fortune 100, trust Databricks with their mission-critical workloads, making us one of the fastest-growing SaaS companies in the world. The Money team's mission at Databricks is to maximize the value that our customers derive from their investments in data projects. We accomplish this through innovative commercialization strategies, timely & accurate billing, cost optimization tools, intelligent resource usage controls, and cutting-edge engineering. We provide a seamless and consistent set of platforms to enable all Databricks products to reach customers quickly, and sustainably. As the first Engineering Manager for Money at Databricks India, you will be key to building a base for one of Databricks most central engineering orgs. You will own critical components that form the backbone of our business, starting with Databricks resource admission control and usage governance infrastructure. Your role is crucial in helping bring diverse business needs together, including abuse prevention, product commercialization motions, and reliable product availability at scale. You will work closely with infrastructure as well as product teams in bringing critical governance functionality to Databricks customers. The impact you will have: Hire great engineers to build an outstanding team and support their career development by providing clear and timely feedback Ensure high technical standards by instituting processes (architecture reviews, testing) and culture (engineering excellence) Work with engineering and product leadership to build a long-term roadmap Coordinate execution and collaborate across teams to successfully deliver cross-cutting strategic projects What we look for: 10+ years of extensive experience with large-scale distributed systems alongside processes around testing, monitoring, SLAs etc 5+ years of engineering management experience, building, managing and mentoring high-performing software engineering teams Demonstrated success in collaborating with multiple cross-functional stakeholders to align system features and architecture, to deliver impactful platform projects Experience in developing and implementing proactive mechanisms for failure detection and incident prevention Excellent leadership, communication, and project management skills BS (or higher) in Computer Science, or a related field About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter,LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visithttps://www.mybenefitsnow.com/databricks. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone. Qualification : BS (or higher) in Computer Science, or a related field.

Role Overview: We are seeking a Mediation Software Engineer with expertise in Mediation Zone, Oracle DB, and strong Linux and SQL skills. The ideal candidate will have experience designing mediation workflows, developing low-level designs, and working with telecom billing systems and network feeds. Skills Required: Mediation Product: Proficiency in Mediation Zone with knowledge of offline and online mediation processes. Database Knowledge: Experience with Oracle DB. Proficiency in APL/UFDL, Linux, and SQL, with the ability to design templates and patterns. Telecom experience, including familiarity with billing systems and network feeds, is preferable. Roles & Responsibilities: Attend workshops with IT teams to gather and analyze development requirements. Develop low-level designs, update design templates, and maintain operational documentation for mediation services. Design mediation workflows, adhering to standards and defining business logic and data validation rules. Conduct design review walk-throughs with stakeholders. Act as the primary point of contact for the development team on mediation services. Support the testing team by resolving design-related queries, reviewing test plans, and validating test results during various testing phases (UAT, FAT). Create acceptance criteria as part of the requirements documentation to guide developers and testers in creating test cases and validating outputs against business requirements.

Position Overview: We are seeking an Associate Manager Financial Operations to lead the accounts receivable and revenue process automation for our Insurance Business. This role is pivotal in ensuring accurate financial operations, optimizing revenue management, and driving process improvements through automation. The ideal candidate will be responsible for managing invoicing, collections, reconciliations, and leading automation initiatives to streamline financial processes. Key Responsibilities: 1. Financial Operations & Accounts Receivable Manage end-to-end accounts receivable (AR) processes, including invoicing, collections, and reconciliations, ensuring accurate and timely execution. Monitor AR aging reports and reduce Days Sales Outstanding (DSO) by improving collection processes. Conduct credit assessments and maintain strong client relationships to ensure prompt payments and effective dispute resolution. Perform daily reconciliations for settlement processes. 2. Revenue Reconciliations Prepare monthly reconciliations and resolve discrepancies between billing and revenue records. Analyze revenue data, generate reports, and provide insights on trends, variances, and financial risks. 3. Revenue Automation & Process Improvement Lead revenue automation initiatives, identifying opportunities to improve billing, invoicing, and AR processes. Collaborate with IT and internal/external departments to implement tools and systems for automating revenue workflows. Drive process improvement initiatives to ensure scalability, accuracy, and efficiency in revenue recognition and AR functions. 4. Cross-Functional Collaboration Partner with internal teams and insurers to support accurate revenue reconciliations and process enhancements. 5. Reporting & Analysis Develop and monitor Key Performance Indicators (KPIs) for AR, revenue, and automation effectiveness. Provide actionable insights to senior management through regular financial reports on revenue, AR aging, and automation impact. Identify opportunities for performance improvement and recommend strategies for optimizing revenue and AR efficiency. Qualifications: Education: Bachelor s degree in Finance, Accounting, Business Administration, or a related field (advanced degree such as MBA or MFin is preferred). Experience: Minimum of 5 years in financial operations, with expertise in accounts receivable, revenue recognition, and automation processes, preferably in the insurance or financial services industry. Key Skills: Proficiency in financial ERP systems, automation tools, and advanced Excel skills. Strong communication skills with the ability to collaborate across functions and work effectively in cross-functional teams. Experience in implementing revenue automation tools or robotic process automation (RPA) is a plus. Familiarity with insurance industry billing practices and regulatory standards is preferred. PhonePe Full-Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-Care Support Program Mobility Benefits Relocation Assistance, Transfer Support Policy, Travel Policy Retirement Benefits Employee Provident Fund Contribution, Flexible PF Contribution, Gratuity, National Pension Scheme (NPS), Leave Encashment Other Benefits Higher Education Assistance, Car Lease Program, Salary Advance Policy Qualification : Bachelors degree in Finance, Accounting, Business Administration, or arelated field; advanced degree (MBA, MFin) preferred.

Job Overview As a Cloud Revenue Operations & Transformation Analyst at IBM, you will be the primary point of contact for all Cloud billing-related inquiries from internal teams and external clients. Your role will focus on ensuring accurate client billing and revenue recognition by streamlining the end-to-end (E2E) quote-to-revenue process, including quoting, order management, billing, and provisioning. This involves working closely with sales, finance, Cloud BSS (Billing Support Systems), and product management teams to deliver operational excellence and ensure accurate, timely billing and revenue recognition in line with cloud consumption models. Key Responsibilities 1. Ordering and Contract Management Collaborate with the IBM Q2C (Quote to Cash) team to ensure data accuracy and governance throughout the quoting and billing process. Work with sales to support quote creation, approvals, and deal structuring for non-standard contracts. Evaluate sales requests to ensure contract terms are supported with Cloud GTM and BSS product management. 2. Billing and Invoicing Monitor usage-based billing for Cloud services, including subscriptions and Enterprise Savings Plans. Validate and reconcile billing data to ensure accuracy and timely invoicing. Address customer billing inquiries and resolve disputes. Reconcile invoices with cloud consumption, contracts, and BSS systems. 3. Cloud Consumption and Provisioning Oversight Monitor cloud consumption data and align it with client contracts. Oversee provisioning activities, troubleshoot activation or setup issues. Provide insights into consumption trends and offer optimization recommendations. Collaborate with product management, client success managers, and BSS analytics to address billing impacts. 4. Reporting and Analytics Generate reports on key metrics, billing performance, and cloud consumption. Identify performance gaps and alert sales and client success teams. Provide recommendations for improving revenue recognition and operational efficiency. Track concessions, credits, and manual adjustments affecting revenue. 5. System and Data Inputs Manage reconciliation for non-ESP (Enterprise Savings Plan) commercial models like DSW, CFTS, IMS. Conduct post-contract model migration audits for pricing. Analyze and improve E2E workflows, particularly system integrations between pipeline, quotes, orders, BSS, and billing applications. Provide recommendations for system enhancements to resolve process gaps. 6. Collaboration and Optimization Partner with cross-functional teams such as Finance, BSS, Client Success Managers, and Sales to align on billing transformation objectives. Ensure compliance with revenue recognition rules and timelines. Identify gaps in processes and implement improvements to enhance efficiency, accuracy, and scalability. Required Qualifications Education: Bachelor's Degree in a relevant field. Skills & Experience: Strong understanding of cloud consumption and provisioning processes. Proficiency in quoting, entitlement, and billing applications. Excellent analytical, problem-solving, and organizational skills. Strong communication skills with the ability to engage both Cloud and IBM stakeholders. Preferred Qualifications Education: Master's Degree in a relevant field. Skills & Experience: Ability to learn and configure quoting and billing applications. Strong attention to detail and organizational skills.

Job Summary: Google Cloud is seeking a Program Manager to join our Scaled Services team in Go-to-Market (GTM) Strategy and Operations. This role will focus on operational excellence, helping optimize seller and compensation operations, and enabling growth by improving processes that support the cloud seller experience. You will work with cross-functional teams to design, launch, and optimize operational processes across vendor teams and key business functions. Key Responsibilities: Lead high-priority escalations from intake to resolution, ensuring effective execution and closure. Analyze and optimize operational performance by identifying and articulating process improvement opportunities. Collaborate with Compliance, Finance, Payroll, and Regional Strategy teams to optimize timelines for case resolution and ensure smooth operations. Deliver process optimization that enhances efficiency and reduces friction in key business operations, including order management and compensation. Build relationships and influence cross-functional teams to drive continuous improvements across escalation paths and business processes. Translate business needs into technical requirements, working with Engineering and other internal teams to implement scalable solutions. Track and resolve issues related to data quality, account, billing, planning, quota, and attainment. Minimum Qualifications: Bachelor s degree or equivalent practical experience. 3+ years of experience in program or project management. Proven experience in translating business needs into technical requirements. Experience working with executive-level clients or stakeholders. Preferred Qualifications: Experience in managing vendor relationships and third-party collaboration. Experience with Salesforce or other CRM/ERP systems. Experience in process design and re-engineering, optimizing workflows and operational efficiency. Why Join Google Cloud? At Google Cloud, you'll be part of a team that accelerates digital transformation for organizations worldwide. This role offers a chance to work with cutting-edge technology and collaborate with various teams to enhance the seller experience while optimizing key operational processes. Qualification : Bachelor's degree or equivalent practical experience.