Business Officer Jobs in Bengaluru

Strategic Initiatives Manager Founder s Office Location: Bangalore Experience: 2+ years Work Type: Full-Time About Scimplify Scimplify is a specialty chemicals manufacturing company providing end-to-end solutions from R&D and custom synthesis to large-scale manufacturing and doorstep delivery. Headquartered in Bengaluru, we serve industries including pharmaceuticals, agrochemicals, industrial chemicals, personal care, and fragrances. We enable 500+ businesses across 20+ countries to scale innovative chemicals from lab to commercial production. Backed by $54M from top-tier investors like Accel and Bertelsmann, we have a global team of 250+ professionals operating across India, Japan, USA, UAE, and Indonesia. Role Overview We are seeking a high-caliber Strategic Initiatives Manager to join the Founder s Office. This is a high-impact, cross-functional role offering direct exposure to strategic decision-making, business operations, and growth initiatives. You will work closely with the founders to solve complex problems and drive critical projects across the organization. Key Responsibilities Partner with founders on high-priority strategic and operational initiatives. Conduct research, market analysis, and data-driven insights to inform business decisions. Build internal processes and frameworks to address key organizational challenges. Collaborate with teams across product, operations, finance, and growth to execute special projects. Prepare reports, dashboards, and presentations for internal and external stakeholders. Requirements 2 6 years of experience in management consulting or related strategic roles. B.Tech/B.E from a Tier 1 college; a Master s degree is not required. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. High ownership, agility, and comfort with ambiguity. Willingness to hustle and go beyond defined responsibilities. Qualification : B.Tech/B.E from a Tier 1 college a Masters degree is not required

Associate Inside Sales Location: Bengaluru Employment Type: Full-Time About ClinChoice ClinChoice is a global leader in providing full-service clinical development and post-approval solutions to the world s top pharmaceutical, biotechnology, medical device, and consumer health companies. Since 1995, we ve partnered with innovators across the healthcare spectrum to accelerate clinical trials, ensure regulatory compliance, and advance patient safety. With operations spanning the U.S., U.K., Mexico, Armenia, China, Japan, India, and the Philippines, we deliver high-quality, data-driven solutions tailored to our clients unique needs. Position Summary We re seeking a motivated and detail-oriented Inside Sales Associate to join our growing team in Bengaluru. In this role, you will drive lead generation and business development initiatives by identifying new opportunities, reaching out to prospects, and supporting cross-functional collaboration to expand ClinChoice s footprint. Key Responsibilities Lead Generation & Outreach Research potential clients, including current and pipeline products, and identify key decision-makers. Initiate contact via targeted emails and cold calls to introduce ClinChoice s services and generate qualified leads. Consistently achieve monthly and quarterly goals for scheduling meetings with prospective clients. Maintain accurate records of all outreach activities, meetings, and follow-ups in the CRM system. Cross-Functional Collaboration Work closely with the Business Insights team to pinpoint opportunities and contribute to tailored marketing campaigns. Assist in distributing marketing assets to prospective clients and stakeholders. Market Intelligence & Learning Stay informed about ClinChoice s capabilities, offerings, and active projects. Build and maintain a robust knowledge base of client systems, industry trends, and market developments. Track changes in technology, operations, and regulatory landscapes to identify new sales opportunities. Additional Responsibilities Comply with all company policies, procedures, and data protection guidelines. Maintain strict confidentiality in all communications and documentation. Support broader organizational and departmental goals. Actively participate in training programs and ongoing learning initiatives. Candidate Profile Bachelor s degree in Commerce, Life Sciences, or a related field; MBA preferred. 0 2 years of relevant experience in sales, business development, or a similar role. Proficient in MS Office tools (Word, PowerPoint, Excel). Basic understanding of biostatistics is a plus. Strong analytical, communication, and interpersonal skills. Self-motivated, proactive, and able to work independently with a solution-oriented mindset. Be part of a globally recognized organization at the forefront of clinical innovation. Collaborate with cross-functional experts from around the world. Grow your career in a fast-paced, learning-oriented environment. Qualification : Bachelors degree in Commerce, Life Sciences, or a related field; MBA preferred

Job Title: Specialist Business Analysis Location: Bengaluru Type: Full-Time Level: Senior Business Analyst About BetaNXT BetaNXT is revolutionizing wealth management infrastructure by delivering real-time, connected solutions that enhance advisor productivity, streamline operations, and improve the investor experience. With a foundation built on our proven platforms Beta, Maxit, and Mediant we enable firms to modernize their systems and achieve enterprise scale through flexible, future-ready technology. We help wealth management firms turn their platforms into strategic differentiators. About the Role We are seeking a Senior Business Analyst to join our Product Management team as a Specialist Business Analysis. In this role, you will lead requirements gathering, stakeholder collaboration, and product definition for mission-critical financial applications, particularly in securities processing and corporate actions. You will work across operations, client services, and technology teams to define clear, actionable user stories and ensure successful product delivery in an Agile environment. Key Responsibilities Lead and manage complex product initiatives across multiple business units and stakeholder groups. Engage internal and external stakeholders to gather, document, and validate business requirements. Author detailed user stories and acceptance criteria for Agile development teams. Participate in and lead backlog grooming, sprint planning, and product review sessions. Analyze and document existing processes and systems, identifying areas for enhancement. Serve as a liaison between technical and non-technical teams, ensuring alignment on goals and deliverables. Build strong, collaborative relationships with cross-functional teams to maintain high levels of service and product quality. Contribute to product roadmap discussions and delivery planning. Maintain clear and accurate project documentation, status updates, and communication with leadership. Required Qualifications & Experience Education & Experience Bachelor s or Master s degree in Business, Finance, Information Systems, or a related field. 8 9 years of experience in Business Analysis, with a focus on capital markets and securities processing. Deep understanding of corporate actions is essential. Experience working in Agile product development environments. Familiarity with ISO20022 or SWIFT messaging is a strong plus. Domain Knowledge Experience in financial services and capital markets is required. Understanding of Registered and Beneficial securities processing workflows. Technical Skills Strong SQL skills for data analysis and validation. Proficiency in Microsoft Office Suite: Excel, PowerPoint, Access, and Visio. Experience with Agile project tools (e.g., JIRA, Confluence) preferred. Soft Skills & Abilities Highly motivated team player with strong analytical and problem-solving skills. Ability to juggle multiple priorities and deliver under tight timelines. Excellent written and verbal communication, including technical documentation and stakeholder presentations. Strong interpersonal skills and the ability to work across global teams and departments. Organized, detail-oriented, and comfortable facilitating discussions between technical and business users. Be part of a company redefining wealth management infrastructure. Work on high-impact products that serve global financial institutions. Join a collaborative, fast-paced environment where your insights drive real-world outcomes. Thrive in a culture that values innovation, ownership, and continuous learning. Qualification : Bachelors or Masters degree in Business, Finance, Information Systems, or a related field

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Job Title: Senior Executive Business Development Location: Bangalore Department: Business Development / B2B Sales Experience: 6 to 12 years Education: MBA (Marketing) Key Role Drive business growth by identifying new opportunities, building client relationships, and expanding the company s market presence in B2B segments. Responsibilities Identify and develop new business opportunities to achieve sales targets and revenue growth. Build and maintain strong relationships with existing and potential clients. Conduct market research and competitor analysis to identify trends and opportunities. Prepare and deliver compelling presentations, proposals, and negotiations with clients. Collaborate with internal teams such as marketing, product development, and operations to ensure customer satisfaction and successful project delivery. Monitor sales pipeline and report progress to senior management. Represent the company at industry events, trade shows, and networking forums. Qualifications MBA in Marketing or related field. 6 to 12 years of experience in business development or B2B sales. Proven track record of achieving sales targets and driving business growth. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Proficient in CRM software and MS Office suite. Qualification : MBA in Marketing or related field

Job Title: Business Development Executive / Manager Location: Bengaluru No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat Pvt. Ltd. is a leading innovator in smart home automation solutions, committed to enhancing the comfort, convenience, and security of modern homes. Our portfolio includes a wide range of wired (KNX) and wireless (Wi-Fi, Zigbee) smart systems that simplify daily living and elevate the user experience. We re passionate about transforming spaces into intelligent, connected environments. Position Overview We are looking for an ambitious and tech-savvy Business Development Executive / Manager to expand our presence in the growing home automation market. The ideal candidate should have proven experience in sales, client engagement, and smart home technology, with a strong focus on KNX and wireless systems. You will play a critical role in driving revenue, building partnerships, and delivering tailored automation solutions to a premium clientele. Key Responsibilities Market Research & Strategy Identify trends, customer needs, and business opportunities within the home automation segment. Analyze market data, customer feedback, and competitor offerings to shape effective go-to-market strategies. Lead Generation & Prospecting Generate leads through client site visits, referrals, online platforms, and networking with architects, builders, contractors, interior designers, and consultants. Qualify prospects by assessing their needs, project scope, and budget alignment. Client Engagement & Relationship Building Build strong, long-lasting relationships with clients and key stakeholders in the industry. Understand customer pain points and provide tailored automation solutions, ensuring a high level of satisfaction. Sales Presentations & Proposals Conduct in-depth product demonstrations showcasing KNX and wireless automation systems. Prepare customized proposals, quotes, and contracts that align with client requirements and business goals. Sales Pipeline & Coordination Manage and track the entire sales cycle from lead to closure ensuring timely follow-ups and accurate reporting. Work closely with the technical and project teams to ensure smooth project execution and post-sale support. Business Growth & Market Expansion Identify cross-selling and upselling opportunities through existing client networks. Drive revenue growth by executing sales strategies to meet and exceed monthly, quarterly, and yearly targets. Qualifications & Skills Must-Have: Bachelor s degree in Business, Marketing, Engineering, or related field. Minimum 1+ years of experience in home automation and 2+ years of total work experience. In-depth knowledge of KNX, Wi-Fi, Zigbee and smart home technologies. Strong communication, negotiation, and presentation skills. Comfortable with local travel (10+ client visits/week). Proficient in CRM tools, Microsoft Office, and sales platforms. Commitment to a minimum 2-year tenure. Good-to-Have: Strong professional network with architects, interior designers, and builders. Skilled in closing deals and handling objections. Team-oriented mindset with the ability to align with marketing, technical, and customer service teams. Awareness of emerging trends in smart home and building automation sectors. If you're a motivated professional ready to shape the future of smart living and work in a high-impact role, EBSL Automat welcomes you to join our team and grow with us. Qualification : Bachelors degree in Business, Marketing, Engineering, or related field.

Position: Executive Assistant (EA) Department: Executive Support Location: Bengaluru Role Overview: We are looking for a highly organized and proactive Executive Assistant to provide comprehensive administrative support to senior executives. This role involves managing schedules, coordinating communications, preparing documents, and assisting with special projects to ensure smooth executive operations. Key Responsibilities: Manage and organize executive calendars, including scheduling meetings, travel arrangements, and appointments. Serve as the primary liaison between executives and internal/external stakeholders, ensuring effective communication. Prepare, review, and edit correspondence, reports, presentations, and other business documents. Coordinate and facilitate meetings by preparing agendas, recording minutes, and tracking follow-up actions. Handle confidential and sensitive information with the utmost integrity and discretion. Support special projects, conduct research, and assist in event planning and coordination as required. Qualifications & Skills: Bachelor s degree in Business Administration (BBA), Commerce (B.Com), Arts (BA), or a relevant field. Strong organizational and multitasking abilities. Excellent written and verbal communication skills. High level of professionalism and discretion in handling confidential matters. Proficiency with office software and tools. Qualification : Bachelors degree in Business Administration (BBA), Commerce (B.Com), Arts (BA), or a relevant field.

Director / Senior Director Business Development Location: Bengaluru | NCR | Hyderabad | Pune Department: Sales & Go-To-Market Type: Full-Time | Leadership Role About the Role As a Director or Senior Director Business Development, you will spearhead strategic sales growth initiatives across India-based Global Capability Centers (GCCs) within verticals such as financial services, healthcare, retail, and automotive. You ll leverage deep industry networks, strategic thinking, and technology insight to drive revenue, build lasting client relationships, and shape Publicis Sapient s digital transformation footprint in India. This is a high-impact leadership role, ideal for someone with a track record of enterprise sales success, particularly within digital services or consulting environments. Key Responsibilities Sales Strategy & Execution Define and lead go-to-market strategies for India-based GCCs. Own the end-to-end sales cycle, including lead generation, RFPs, negotiations, and deal closure. Align business development goals with company vision and revenue objectives. Segment the market and prioritize target accounts (large enterprises, public sector, digital transformation buyers). Client Acquisition & Relationship Building Build and manage a robust pipeline of enterprise clients. Cultivate trusted advisor relationships with senior stakeholders and decision-makers. Represent Publicis Sapient in high-stakes negotiations and strategic engagements. Internal Collaboration & Team Incubation Initially operate in an individual contributor (IC) capacity until business scale demands team expansion. Collaborate with internal teams (growth, marketing, client partners, delivery) to craft tailored value propositions. Lead knowledge sharing and contribute to team culture, mentoring future BD hires. Required Skills & Experience 15+ years in enterprise/technology sales, preferably in digital consulting, tech services, or IT transformation. Proven ability to build a book of business and execute sales in a high-growth or consulting environment. Deep understanding of the India GCC landscape and established network in relevant industries. Strategic thinker with strong execution and account segmentation capabilities. Excellent communication, presentation, and negotiation skills. Self-driven, collaborative, and experienced in handling complex B2B deal cycles. Preferred Qualifications Master s degree in Business, Technology, or a related field (MBA preferred). Experience selling to CIOs, CTOs, Chief Digital Officers, or transformation leaders. Familiarity with cloud, data, engineering, and agile digital services offerings. Understanding of how large enterprises buy digital transformation services. Why Join Publicis Sapient Gender-Neutral Policy 18 Paid Holidays per year Parental Leave & Transition Program Flexible Work Options Wellness and Employee Assistance Programs About Publicis Sapient Publicis Sapient is a global digital transformation partner serving established enterprises through a fusion of strategy, consulting, customer experience, and agile engineering. With over 20,000 professionals in 53 offices worldwide, we drive meaningful change by helping clients modernize how they work and serve their customers. Qualification : Masters degree in Business, Technology, or a related field (MBA preferred).

Job Title: Data Science Manager Location: Bengaluru, Karnataka, India Department: Data Science Experience: 6 to 8 years About the Role We are seeking a highly analytical and detail-oriented Data Science Manager with deep expertise in Marketing Mix Modeling (MMM) to join our Data Science team. You will lead the development, implementation, and interpretation of MMMs to quantify the impact of marketing channels on business outcomes. Collaborating closely with marketing, finance, and strategy teams, you will guide media investments, enhance ROI, and drive data-driven decision-making. Key Responsibilities Collaborate with Engagement Managers, Account Delivery Managers, and client stakeholders to gather business requirements and define project scope. Develop and execute detailed project plans aligned with objectives. Design data science solutions tailored to client goals. Assign tasks to delivery team members based on their skills and monitor progress. Lead project execution, tracking milestones, ensuring timely and quality delivery. Monitor delivery quality and scorecard metrics; develop action plans for improvement. Lead scrum meetings, client stand-ups, and weekly business reviews. Enforce best practices for quality assurance including peer reviews, coding standards, and documentation. Provide both technical and business guidance to the delivery team. Mentor and coach team members to build a high-performance culture. Foster an environment of trust and encourage innovation. Review and approve team deliverables before client submission. Required Skills Technical Skills Advanced knowledge of probability, statistics, and practical machine learning, including awareness of pitfalls and mitigation approaches. Intermediate proficiency in Python and SQL. Intermediate knowledge of project management methodologies and tools. Competency in MS Office (Excel, PowerPoint, Word). Non-Technical Skills Strong business acumen with the ability to assess financial impact of decisions on delivery and client solutions. Skilled in storytelling and presenting data-driven insights to mid-management clients. Ability to balance pragmatic solutions with time and business impact considerations. Excellent interpersonal skills, including conflict resolution, empathy, communication, listening, and negotiation. Demonstrated leadership and mentorship abilities. Self-driven with strong ownership and accountability. Educational Qualifications Undergraduate degree in Engineering, Statistics, Mathematics, Computer Science, or related technical fields. Candidates with non-technical degrees should demonstrate relevant experience and technical aptitude. Qualification : Undergraduate degree in Engineering, Statistics, Mathematics, Computer Science, or related technical fields.

Job Title: Sales Officer Bangalore | FarMart Pantry About FarMart Pantry: FarMart Pantry is a rapidly growing consumer brands company committed to revolutionizing the General Trade distribution ecosystem. As we expand aggressively across Bangalore and key markets, we re seeking motivated sales professionals to join our journey and contribute to building a high-impact FMCG brand from the ground up. Position Overview: We are hiring a results-driven Sales Officer with extensive experience in FMCG sales and general trade distribution. The ideal candidate will have a proven track record of meeting sales targets, expanding distribution channels, and executing trade marketing strategies. This role offers a unique chance to lead and scale operations in Bangalore, driving brand visibility and retail growth. Key Responsibilities: Achieve monthly, quarterly, and annual sales targets by driving primary and secondary sales across Bangalore. Build, manage, and strengthen relationships with distributors, retailers, and key trade partners to boost market penetration. Plan and execute trade marketing campaigns, promotions, and localized sales initiatives. Recruit, lead, and motivate a team of Sales Representatives to maximize sales output and reach business goals. Ensure timely collections and manage outstanding payments to maintain financial health. Monitor sales metrics, analyze market trends, and provide actionable reports to senior management. Maintain full market coverage, ensuring consistent brand visibility and retail execution. Required Skills & Qualifications: 3 to 5 years of proven experience in General Trade Sales within FMCG or consumer brand sectors. Fluency in Kannada (spoken and written) is essential for effective local market engagement. Strong negotiation, communication, and leadership abilities. Expertise in distributor handling, territory management, and market expansion strategies. Analytical mindset with the ability to solve problems and drive business growth. Opportunity to own and shape a critical business vertical in a fast-growing FMCG company. Transparent, merit-based culture with ample scope for learning and career advancement. Collaborative and innovative work environment that nurtures personal and professional growth. Work alongside passionate leaders and talented peers to make a significant impact early in your career.

Senior Security Specialist Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko: Serko is a leading tech platform revolutionizing global business travel and expense technology. Joining Serko means becoming part of a passionate team of travelers and technologists dedicated to transforming the business travel marketplace. With offices worldwide and a new hub in Bengaluru, we embrace diversity and authenticity to create meaningful impact. Our fast-growing India team seeks motivated professionals to help build world-class products and experiences. Role Overview: We are looking for a highly skilled Senior Security Specialist with a strong software engineering and DevSecOps background. This role will lead security initiatives, manage risks, oversee security operations, ensure compliance, and report to senior management. You will work closely with agile development teams to embed security throughout the software development lifecycle, driving robust, scalable security solutions. Key Responsibilities: Lead integration of security practices into the DevOps lifecycle, embedding security into software development and deployment pipelines. Collaborate with development and operations teams to identify and mitigate security risks across applications, infrastructure, and pipelines. Implement and maintain security automation and orchestration tools to improve security posture and operational efficiency. Identify, assess, and manage security risks; develop and implement mitigation strategies. Oversee daily security operations, including monitoring, incident response, and threat intelligence. Ensure compliance with security policies and external standards such as PCI-DSS and SOC2. Prepare and present detailed security reports to senior management, highlighting risks and mitigation plans. Lead security awareness campaigns to educate employees on emerging threats and best practices. Stay current on emerging security technologies and trends, particularly in Azure security and DevSecOps. Evaluate and recommend security tools and solutions to enhance the organization's security posture. Qualifications & Experience: 5+ years in a senior security role focused on Security Operations, Risk Management, and Compliance within software engineering environments. Deep understanding of security attack and defense methods; hands-on experience with ethical hacking tools preferred. Proven experience with DevSecOps tools such as SAST and DAST. Expertise in Microsoft security products including Azure Security Center, Defender, Azure AD, and Sentinel. Relevant certifications such as CISSP or equivalent highly preferred. Excellent communication, presentation, and documentation skills. Strong team collaboration and leadership skills. Bachelor s degree in Computer Science, Cybersecurity, or related field; certifications may substitute for degree. What We Offer: Competitive base salary and discretionary incentive plan based on individual and company performance. Access to learning and development platforms to own your career growth. Comprehensive family medical coverage, meal coupons, transport allowances, and mobile & internet reimbursement. Flexible work policies supporting work-life balance. An engaging environment with great tools, support, and opportunities to innovate and deliver high-quality results. Qualification : Bachelors degree in Computer Science, Cybersecurity, or related field; certifications may substitute for degree.

Audit Officer/Executive Location: Rajkot Key Skills: Internal Audit, Control Audit, Operational Audit Education: B.Com, M.Com, MBA, or CA/ICWA Inter Experience: Minimum 4-5 years in an Audit Firm or Internal Audit Department Gender Preference: Male candidates are preferred due to the travel requirements. Travel Requirement: Willingness to travel regularly to company warehouse, CFA/CSA locations for audit purposes. Role Overview We are looking for an Audit Officer/Executive to join our team. This role is vital in performing internal and operational audits across various business functions. The successful candidate will be responsible for conducting critical business process audits, preparing audit findings, and assisting in improving internal processes and policies. This position will also require extensive travel to various company locations for surprise audits and monitoring. Key Responsibilities Critical Business Process Audits: Conduct audits of key business processes such as third-party procurement, supply chain, affiliation, HRD, commission structures, brand reminder purchases, freight bills, travel claims, and training expenses (DN/CN). Process & SOP Audits: Assist in reviewing processes, conducting SOP audits, and evaluating internal policies and limits of authority to ensure compliance and operational efficiency. Statutory Payments Audit: Audit statutory payments to ensure compliance with legal and regulatory requirements. Stock Audits: Perform periodic stock audits at warehouses to ensure accurate inventory records and assess stock management processes. Surprise Audits: Travel to CFA/CSA locations for surprise audits as required, ensuring integrity and compliance with policies in remote locations. Reporting & Documentation: Document audit activities thoroughly, prepare clear audit findings reports, and ensure all audit processes and results are well-documented. Maintain and manage audit-related documents, including query sheets and the resolutions to those queries. Follow-Up Audits: Conduct follow-up audits to monitor the implementation of corrective actions identified in previous audits. Risk Identification & Cost-Saving: Identify loopholes in processes, recommend risk aversion measures, and suggest cost-saving initiatives to improve operational efficiency. Knowledge Development: Stay updated on rules, regulations, best practices, and new audit tools and techniques to ensure consistent improvement and development in audit standards and performance. Skills & Qualifications Educational Qualifications: Experience: At least 4-5 years of experience working in an audit firm or within an internal audit department. Core Skills: Strong knowledge and experience in internal audit, control audits, and operational audits. Strong understanding of business processes, including procurement, HR, supply chain, and statutory payments. Technical Skills: Proficient in Microsoft Office (Excel, Word, PPT) for audit documentation and reporting. Ability to prepare and present audit findings and reports effectively. Communication Skills: Excellent oral and written communication skills. Attention to Detail: Strong attention to detail and the ability to identify risks, inefficiencies, and cost-saving opportunities. Travel Flexibility: Willingness and readiness to travel extensively to various CFA/CSA locations for surprise audit assignments as needed. This is an excellent opportunity for a seasoned audit professional to join a growing organization where you can expand your career in a diverse and dynamic role. You ll gain exposure to multiple business processes and industries while working with a team of experienced professionals. We provide an open and collaborative work environment, with ample opportunities for learning and career advancement. Qualification : B.Com, M.Com, MBA, or CA/ICWA Inter.

Chief Analytics Office (CAO) - Data Scientist Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: 2-4 years Company: IBM Chief Analytics Office (CAO) Introduction: At IBM, we believe in the power of AI and data science to transform enterprises. In the Chief Analytics Office (CAO), we work on the front lines of AI-driven enterprise transformations. By joining our team, you will collaborate with innovative leaders and contribute to solving complex problems using the latest AI and machine learning technologies. Here, your skills will not only be valued but nurtured in a dynamic, collaborative environment designed for growth and impact. Role Overview: As a Data Scientist within IBM's Chief Analytics Office, you will play a critical role in driving AI and data science initiatives across the enterprise. You will use your technical expertise to develop and deploy machine learning models and data analytics solutions that align with business objectives. This role is focused on translating data insights into actionable recommendations and leading data science projects from concept to execution. Key Responsibilities: Technical Execution and Leadership: Develop and deploy AI models and data analytics solutions. Assist in the implementation and optimization of AI-driven strategies aligned with business stakeholder requirements. Refine data-driven methodologies for enterprise transformation projects. Data Science and AI: Design, implement, and optimize machine learning solutions and statistical models. Perform end-to-end data analysis, from problem formulation through to deployment. Ensure the scalability of AI solutions by leveraging cloud platforms. Apply IBM s data science standards and reusable assets to ensure quality and consistency. Project Support: Lead and contribute across various stages of AI and data science projects, from data exploration to model development and deployment. Monitor project timelines and assist in resolving any technical challenges. Design and implement measurement frameworks to assess the business impact of AI solutions using KPIs. Collaboration: Work closely with stakeholders to ensure alignment with strategic goals. Collaborate with data engineers, software developers, and other team members to integrate AI solutions into existing systems. Provide technical expertise to cross-functional teams, fostering a collaborative environment. Required Education and Experience: Education: Bachelor s or Master s degree in Computer Science, Data Science, Statistics, or a related field. An advanced degree is strongly preferred. Experience: 2-4 years of experience in data science, AI, or analytics, with a focus on implementing data-driven solutions. Experience with data cleaning, data analysis, A/B testing, and data visualization. Hands-on experience with AI technologies through coursework or projects. Required Technical Skills: Programming and Data Analysis: Proficiency in SQL and Python for data analysis and developing machine learning models. Familiarity with machine learning algorithms such as linear regression, decision trees, random forests, gradient boosting (e.g., XGBoost, LightGBM), neural networks, and deep learning frameworks (e.g., TensorFlow, PyTorch). Cloud Platforms & Data Processing: Experience with cloud-based platforms (e.g., AWS, Azure, IBM Cloud) and data processing frameworks. Specialized Knowledge: Knowledge of large language models (LLMs) and familiarity with IBM s WatsonX product suite. Familiarity with object-oriented programming (OOP) principles. Analytical and Soft Skills: Problem-Solving: Strong analytical skills with the ability to solve complex problems and derive actionable insights from datasets. Communication: Excellent communication skills to explain technical concepts clearly to stakeholders at various levels. Project Management: Ability to handle multiple initiatives simultaneously, prioritize effectively, and meet deadlines in a fast-paced environment. Preferred Experience: Advanced Degree: A Master s degree in a related field is strongly preferred. Impact: Work on innovative projects that directly impact enterprise transformation using the latest AI and data science techniques. Collaboration: Be part of a collaborative environment with a global team of AI experts. Growth: Develop professionally with continuous learning opportunities in the ever-evolving AI field. Work-Life Balance: IBM offers a dynamic work environment with flexibility and career growth opportunities. Apply now and join IBM's Chief Analytics Office as a Data Scientist and be part of the next generation of data-driven innovations. Qualification : A Masters degree in a related field is strongly preferred.

Job Title: Global Solutions Partner Manager Location: Madhavanagar, Bengaluru, KA 560001 Mode of Work: At Office Experience: 10 to 20 years No. of Positions: 1 Department: Business Industry: IT Services, Utilities, Telecom, Energy About the Role: We are seeking a highly skilled Global Solutions Partner Manager to focus on establishing and nurturing strategic partnerships in the Utilities sector in India, particularly in Power, Telecom, Water, Gas, Oil, and related domains. The role will require building a network of organizations in the US and Europe who wish to establish design, service, and backend centres in India, while also partnering with System Integrators (SIs) globally who serve the Utilities vertical. This is an exciting opportunity to drive global partnerships, manage client relationships, and contribute to the growth of Pixel s solutions within the industry. Key Responsibilities: Scouting and Partnering: Identify and sign up US/Europe-based companies in the Utilities, Telecom, Broadband, Power, Water, Oil, Gas sectors to transfer their backend work to Pixel in India. Develop strategic partnerships with key players to deliver Network design, process, and delivery services. Global Solutions Delivery: Work with US companies to deliver their Utilities-based solutions in India. System Integrator (SI) Partnerships: Partner with Indian and global IT services companies (SIs) and advisory consultants, managing delivery and partial design of Utilities/Telecom/Broadband/Power accounts and projects. Market Research and Business Development: Collaborate with the Business Excellence and Market Research teams to identify global partnership opportunities. Develop and execute go-to-market strategies for these partnerships. Revenue Growth and KPIs: Drive a revenue goal by developing a defined partner ecosystem. Manage weekly/monthly KPIs/OKRs to ensure the achievement of partnership and revenue targets. Collaboration with Internal Teams: Work closely with internal teams (Sales, Marketing, Product Development) to create joint business plans, strategies, and promotional activities with partners. Training and Support: Develop training materials, presentations, and resources to enable partners to sell and implement Pixel s solutions effectively. Risk Management and Compliance: Ensure all partnerships align with corporate policies, legal requirements, and regulatory standards. Identify and manage potential financial, legal, and operational risks related to partnerships. Industry Relationship Management: Leverage existing relationships with US-based companies providing Utilities services and consulting projects. Build relationships with Indian MNC System Integrators and IT service companies. Skills and Requirements: Qualification: Bachelor s degree in Business, Marketing, Research, or a related field. An MBA is a plus. Experience: 10 to 20 years of experience in partnership management, business development, or related roles within the tech, consulting, or corporate solutions sector. Proven track record in Utilities/Telecom/Broadband/Power sectors, especially with US-based companies. Strong existing relationships with US-based companies looking to outsource Utilities/HFC design projects to India is a must. Experience partnering with Indian MNC System Integrators and IT service companies is a plus. Industry Knowledge: Strong familiarity with the global Utilities landscape and relevant technologies. Knowledge of the latest trends in GIS, Telecom, and Utilities sectors. Skills: Analytical Skills: Ability to analyze market data, understand industry trends, and make informed, data-driven decisions. Communication and Interpersonal Skills: Excellent presentation, negotiation, and relationship-building skills. Problem-Solving: Ability to address and resolve issues quickly and efficiently. Attention to Detail: Ensuring no aspect of partnership or delivery is overlooked. Additional Requirements: Ability to think strategically and execute tactically. Proactive mindset with a focus on achieving both short-term and long-term business goals. Fluency in communication strong written and verbal English skills to manage relationships effectively. Why This Job Might Be for You: You enjoy solving complex challenges and developing creative, actionable solutions. You are detail-oriented and committed to delivering the highest quality solutions, ensuring no task goes unaddressed. You thrive in fast-paced environments, are adaptable to changes, and can quickly learn new things. You re highly motivated, proactive, and always looking for new ways to make an impact. You have a proven ability to communicate clearly, whether in writing or speaking, and can explain complex technical concepts to various stakeholders. Additional Information: Location: Madhavanagar, Bengaluru, KA 560001 No. of Positions: 1 Department: Business Employment Type: Full-time Work Mode: At Office Seniority Level: Senior Qualification : Bachelors degree in Business, Marketing, Research, or a related field.An MBA is a plus.

Job Title: India Solutions Partner Manager Corporate Location: Madhavanagar, Bengaluru, KA 560001 Mode of Work: At Office Qualification: Bachelor s degree in Business, Marketing, Research or a related field, an MBA is a plus. Experience: 7 to 18 years No. of Positions: 1 Location: Bangalore Department: Business About the Role: We are seeking an exceptionally talented India Solutions Partner Manager Corporate who shall focus on establishing and nurturing strategic partnerships with the corporate sector in India to service the market with PIXEL s solutions, specifically GIS. The role shall involve building and managing relationships with corporate partners and clients, identifying the clients GIS based needs along with the partners, and aligning the company s solutions to help clients achieve their business goals. Below is a breakdown of the key responsibilities and qualifications for the position: Skills & Requirements: Very specifically tying up with MNC organisations operating in India with their offerings in India (who service with GIS and GIS based solutions) and to partner with these companies for GIS projects (other related projects like Low Code App projects etc as well) in India and be their GIS partner of choice. Go To Market with these companies and even front end projects as and when needed. Act also as a backend for these companies for major GIS / certain Utilities projects to service (including both corporate and Government projects that these organisations service themselves). Tie up directly with other large B2B companies for domain specific GIS projects like retail, agriculture, rural banking etc. Tie up with e-commerce start-ups to tap the GIS business generated by the start-up eco system. Tie up with domain consulting companies like irrigation consultants / smart city consultants etc for commissioning of GIS based projects and delivery based projects. Tie up with domain companies for big ticket GIS govt projects and while these domain companies get govt businesses, the partner manager should ensure sub sourcing / partnering with these companies specifically for large GIS projects especially in the land / D fense / irrigation etc sectors. Tie up with Telecom/broadband service providers, other utility companies, SCADA (Supervisory Control and Data Acquisition) solution providers in India. Drive a revenue goal through the defined partner ecosystem. Collaborate with internal teams (e.g., Sales, Marketing, Product Development) to drive joint business plans, strategies, and promotional activities. Develop and deliver training materials, presentations, and other resources to help partners understand and sell the company s solutions effectively. Ensure all partnerships align with corporate policies, legal requirements, and regulatory standards. Identify and manage potential risks related to partnerships, including financial, legal, and operational risks. Existing relationships with organization types mentioned in the job responsibilities is an absolute must. Relationships with Smart City / Irrigation consultants will be an added advantage. Industry Knowledge: Familiarity with the Indian corporate landscape servicing GIS and knowledge of relevant technologies and solution is very critical. Analytical Skills: Ability to analyse market data, understand industry trends, and make data-driven decisions. Communication and Interpersonal Skills: Strong presentation, negotiation, and relationship-building skills. Problem-Solving: Ability to address and resolve issues promptly and efficiently. Bachelor s degree in Business, Marketing, Research or a related field, an MBA is a plus. Experience: Typically, 7 -18 years of experience in partnership management, business development, or a related role within the tech, consulting, or corporate solutions sector. Note that existing relationships with organization types mentioned in the job responsibilities is an absolute must. Relationships with Smart City / Irrigation consultants will be an added advantage. This job might be for you if: You enjoy solving problems. You love taking on difficult challenges and finding creative solutions. You don t get flustered easily. If you don t know the answer, you ll dig until you find it. You pay attention to the details. As far as you re concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch. You think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with the punches. You communicate clearly. You write well, you speak eloquently and you can explain just about anything to anyone. You are motivated and driven. You are ready for new challenges without waiting to be asked. You re going to take ownership of the time you spend with us and truly make a difference. Qualification : Bachelors degree in Business, Marketing, Research or a related field, an MBA is a plus.

Associate Director Control Tower at Captain Fresh Company Overview: Captain Fresh is a tech-led, vertically integrated global powerhouse of seafood brands. Founded in 2020 and headquartered in Bengaluru, India, Captain Fresh s portfolio includes well-known brands like CenSea in the US, SuperFish in Poland, and Senecrus in France. By leveraging technology, Captain Fresh leads the charge in bringing innovation to the traditionally fragmented seafood sector. The company integrates the key nodes of the seafood value chain procurement, processing, distribution, and retail across multiple species, ensuring high standards of traceability and sustainability. The group sources and distributes over 100 species of seafood across 30 countries, with a strong focus on responsible sourcing and empowering communities while protecting ecosystems. Role: Associate Director Control Tower Location: Bengaluru, India The Control Tower is the nerve center for the company's global operations, acting as a key enabler for operational excellence. As the Associate Director Control Tower, you will drive high-impact projects, oversee the execution of export shipments, and ensure operational metrics are met consistently. Roles and Responsibilities: Drive High-Impact Projects: Identify and Scope Projects: Focus on initiatives to improve cost and performance metrics across the value chain. Project Execution: Lead the execution of these projects, collaborating with key stakeholders. MIS Creation: Develop Management Information Systems (MIS) to track project success and present metrics to leadership. Onboarding Facilities: Manage the onboarding process for new facilities onto the proprietary technology platform, ensuring smooth integration. Export Shipment Execution: Shipment Planning: Execute shipments according to plan, ensuring zero detention or demurrage-related costs. Repacking and Labeling: Ensure repacking of materials and labeling are done as per the buyer s requirements, either in the factory or cold storage. Documentation Accuracy: Ensure that all shipments have accurate documentation, with zero delays due to errors or missing documents. Real-Time Tracking: Track shipments and provide real-time visibility to stakeholders regarding shipment status and delivery. Logistics Performance: Monitor logistics performance metrics, ensuring cost-effective and timely deliveries. Audits: Audit Management: Handle internal and external audits for the operations domain, resolving queries in real time to ensure smooth audit processes. The Ideal Candidate: We are looking for someone who has: Leadership in High-Impact Projects: Experience in leading large-scale supply chain or operational projects within manufacturing, particularly in export-oriented food industries. Experience in setting up a GCC (Global Capability Center) office for a large business organization would be an advantage. Consulting Experience: 3-7 years of consulting experience in the supply chain and manufacturing domains, specifically in operations or logistics. Multitasking in Complex Situations: Proven ability to manage multiple projects simultaneously in complex and ambiguous situations, ensuring timely delivery. Cross-Functional Collaboration: Ability to collaborate and communicate effectively at all levels of the organization, across different geographies. Deep Knowledge of Supply Chain: Strong understanding of supply chain processes, with excellent problem-solving and analytical skills to improve efficiency and cost-effectiveness. Fast-Growing and Innovative Environment: Be a part of a pioneering, tech-driven company in the global seafood industry that is transforming traditional practices. Global Exposure: Work at a global scale, managing projects across different countries and regions. Impactful Role: Lead high-impact projects that will directly influence the operational success of the organization. Sustainability Focus: Contribute to a company that values sustainability and responsible sourcing while supporting global communities.

Job Title: Learning Operations Analyst Skill Required: Talent Development Learning Delivery Operations Designation: Analyst Qualifications: Any Graduation Experience: 3 5 Years About Accenture Accenture is a global leader in digital, cloud, and security services, bringing specialized expertise across 40+ industries. We provide Strategy & Consulting, Technology, Operations, and Accenture Song, supported by the world s largest Advanced Technology and Intelligent Operations network. With 699,000 professionals serving clients in 120+ countries, we drive transformation through technology and human ingenuity. Learn more at www.accenture.com. About the Role As a Learning Operations Analyst, you will play a key role in learning administration and delivery operations, ensuring the successful implementation of learning solutions while evaluating their effectiveness. You will be responsible for training team members, managing learning satisfaction surveys, and providing general support to client employees. Additionally, you will support process documentation, quality control, and operational excellence within the learning and development function. Key Responsibilities Process Support: Understand, analyze, and execute learning processes as per business rules. Serve as a subject matter expert (SME) to assist team members with process-related queries. Escalate issues and seek guidance when faced with complex challenges. Ensure high-quality written and verbal communication within the team. Develop and maintain process documentation, ensuring compliance with business requirements. Conduct Root Cause Analysis (RCA) on issues and recommend corrective actions. Propose process improvement initiatives to enhance efficiency and accuracy. Participate in knowledge transfer activities and gain in-depth expertise in the process. Collaborate on internal and client-driven initiatives related to learning delivery. Team Support: Manage and allocate workloads efficiently within the team. Support Team Leads/Managers by providing daily reports, metrics, and performance analysis. Maintain and update Management Information Systems (MIS) and process metrics. Provide real-time floor support to resolve operational issues. Conduct training needs analysis and ensure skill development within the team. Adhere to quality checks and audit mechanisms to ensure SLA compliance. Maintain security and confidentiality of client data at all times. Strong interpersonal skills with the ability to engage stakeholders at all levels. Customer-focused mindset with high responsiveness to urgent requests. Ability to work under pressure and meet tight deadlines. Strong organizational, multitasking, and prioritization skills. Analytical and problem-solving abilities. High level of confidentiality and attention to detail. Basic leadership and coaching skills to guide team members. Proficiency in MS Office and Excel, with a focus on business excellence. Strong verbal and written communication skills in English. Ability to handle customer complaints professionally and escalate when necessary. Flexibility to work in rotational shifts. Multicultural awareness and ability to collaborate in a global environment. Join us in delivering best-in-class learning solutions, fostering a culture of continuous improvement, and driving organizational excellence! Qualification : Any Graduation

About Us We are looking for driven individuals who want to innovate, achieve, grow, and lead. Join one of the world s largest providers of products and services to the global energy industry. We invest in our employees, offering opportunities for professional development and growth in a challenging and rewarding environment. Job Summary As an Opportunity to Cash (OTC) Specialist, you will support the OTC Global Business Services (GBS) value stream, focusing on end-to-end processes from sales to fulfillment and invoicing. You will gain hands-on experience in business development (Pricing & Contracts or Proposals & Quotes) or operations (Sales Order Management or Invoicing). This entry-level role offers exposure to various aspects of the OTC process, with opportunities for on-the-job training and continuous improvement. Key Responsibilities Support OTC processes, including receiving, processing sales, fulfillment, and invoicing for goods and services. Work in business development or operations, depending on the assigned function. Create, edit, manage, and validate internal and customer data with a focus on accuracy and timeliness. Communicate with internal teams and clients to ensure efficient data management. Participate actively in continuous improvement initiatives for OTC processes. Ensure compliance with all safety and environmental regulations. Qualifications Education: High school diploma or equivalent required; business degree preferred. Experience: Minimum of 3 months of office environment experience. Previous experience in the oil and gas industry, especially in business development, field operations, or field engineering, is a plus. Skills & Competencies Strong attention to detail and data accuracy. Effective communication and collaboration skills. Ability to manage and process large volumes of data within deadlines. Willingness to learn and contribute to continuous improvement efforts. Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. Qualification : High school diploma or equivalent required; business degree preferred.

About the Role: The Client Service Manager - Operations Support acts as a vital link between our Client Service Managers (CSMs) and internal Operations teams, ensuring seamless handling of client retirement plan queries. This role is accountable for maintaining departmental quality and adherence to time standards. Responsibilities also include staff training and mentoring, quality assurance, MIS & reporting, performance management, staffing projections, and driving process improvements. Key Responsibilities: Operational Expertise: Deep understanding of Plan Service Center, Partner Link, plan design, and CSM workflow. Oversees activities to ensure smooth interdepartmental collaboration and delivery. Provides hands-on support and troubleshooting as needed. Team Leadership & Development: Mentors, coaches, and develops team members through regular one-on-one meetings and ongoing feedback. Conducts performance evaluations, addresses staff issues, and recommends salary adjustments and promotions. Assesses staffing needs, conducts interviews, and makes hiring decisions. Performance Management & Reporting: Monitors team and individual performance against goals, quality targets, and service level expectations. Tracks key metrics, prepares management reports, and identifies trends. Manages employee records and reports findings to management. Escalation Management: Handles escalated issues from representatives, clients, and participants. Identifies trends in escalations and proactively implements solutions. Collaboration & Communication: Works closely with CSMs to identify potential middle-office tasks and bring segment-level work to the team. Participates in regular governance meetings with CSM teams. Communicates effectively with partners via calls and emails. Process Improvement: Leads process deep dives, reviews, controls, and audits. Develops and implements process improvements for efficiency and cost-effectiveness. Manages logical access reviews with partners for new task types. Training & Documentation: Designs SOPs, training plans, and assessments. Delivers training and builds domain expertise within the team. Project Management: Monitors deliverables, tracks activity, escalates issues, publishes progress reports and dashboards, and recommends action plans. MIS & Reporting: Provides timely and accurate reporting on key business metrics. Expert in MS Excel and other Microsoft Office Suite programs. Qualifications: 9-12 years of overall experience, with a minimum of 6 years in the 401(k) industry. Cross-functional experience in teams such as loans, enrollment, payroll support, compliance, and audit is essential. Strong knowledge of ERISA, DOL, and applicable IRS regulations related to retirement plans. Excellent interpersonal, customer service, and communication skills (oral and written). Proactive, solution-oriented approach and collaborative mindset. Proven ability to meet deadlines and prioritize client service. Proficient in Microsoft Office Suite, especially Excel. Experience as an MIS expert is required. Hands-on experience leading teams within the retirement domain (Implementation, Money In, Money Out, Account Resolutions, etc.) is a plus. SPARK/AASPA certification and LSS certification are preferred. Experience working on process-related projects is a plus. Bachelor's Degree required. Equal Opportunity Employer: We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive 1 consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Qualification : Bachelors Degree is a must.