Business Process Improvement Jobs in Ahmedabad

Customer Experience Manager EL Location: Ahmedabad Qualification: Graduate Experience: 1 to 3 Years Employment Type: Full-time Job Description We are seeking a motivated Customer Experience Manager to engage with prospective clients, manage end-to-end customer journeys, and contribute to business growth through effective client servicing and collaboration with relationship channels. This role demands strong communication skills, attention to detail, and a customer-centric approach. Key Responsibilities Client Meetings Engage with prospective clients to understand their financial needs and provide clear explanations of loan products and offerings. Documentation and System Entry Collect and verify all necessary client information and documentation. Ensure accurate and timely entry of client data into the system. Query Handling Address and resolve queries from customers and credit teams promptly. Oversee the entire loan process from file login to disbursement, ensuring smooth operations. Business Development Collaborate with Relationship Channels to identify and create new business opportunities. Participate in campaigns and marketing activities to increase brand presence. Provide support to Relationship Channels as needed. Achieving Business Targets Meet assigned business targets using leads from Contact Centers, Consultants, marketing efforts, and referrals. Additional Benefits Reimbursement of petrol and mobile expenses. Quarterly performance-based incentives. Qualifications & Skills Graduate degree in any discipline. 1 to 3 years of experience in sales or related customer-facing roles. Strong communication and interpersonal skills. Ability to work independently and collaboratively in a team. Knowledge of financial products and services is an advantage. If you are passionate about delivering excellent customer experiences and driving business growth, this is an excellent opportunity to grow your career in financial services! Qualification : Graduate

Junior Coordinator ERP to CRM Digitization Location: Ahmedabad Role Objective: Support the digitization and integration of ERP and CRM systems by coordinating tasks, gathering process inputs, assisting in data mapping, and ensuring smooth collaboration between internal teams and vendors for timely project delivery. Key Responsibilities Project Support & Coordination Assist the project lead in day-to-day coordination between internal teams and IT/CRM vendors. Track task progress, maintain project documentation, and escalate delays or issues promptly. Business Process Documentation Collect inputs from sales, operations, and finance teams to document workflows. Maintain process maps, SOPs, and user requirement documents. Data Handling & Validation Assist in mapping customer, product, pricing, and order data between ERP and CRM systems. Support data cleanup, migration activities, and reconciliation during testing phases. User Acceptance Testing (UAT) & User Coordination Organize and monitor UAT for CRM/ERP modules. Gather user feedback and communicate effectively with the implementation team. Training & Onboarding Support Help prepare user guides and training materials. Support internal training sessions and address basic user queries during rollout. Key Requirements Bachelor s degree in Business, Engineering, IT, or related field. 2 4 years experience in ERP/CRM support, sales operations, or business process roles. Familiarity with tools like Zoho CRM, Salesforce, SAP, Tally, or MS Dynamics preferred. Good understanding of core business processes: inquiry, quotation, order processing, and invoicing. Strong documentation, follow-up, and coordination skills. Preferred Exposure Experience with CRM or ERP implementation/support projects. Basic knowledge of integration or automation tools (e.g., Zapier, API workflows). Proficiency in Excel, Google Sheets, and documentation tools. Comfortable working across IT, sales, and accounts teams. Qualification : Bachelors degree in Business, Engineering, IT, or related field

Position: Divisional Lead Location: Ahmedabad Department: Operations / Project Management Experience Required: 5 7 Years Role Overview: We are seeking a seasoned and dynamic Divisional Lead to oversee the end-to-end execution of smart meter installation and maintenance projects in the region. The ideal candidate will possess strong leadership skills, a background in electrical engineering, and hands-on experience in the power transmission and distribution sector. This role demands a strategic thinker who can drive project success, ensure quality compliance, and lead cross-functional teams effectively. Key Responsibilities: - Project Planning & Execution: Develop and manage detailed project plans for smart meter installation and maintenance. Coordinate with cross-functional teams to ensure timely and efficient execution. Track project milestones, identify risks, and implement corrective actions to mitigate delays or issues. Team Leadership: Lead, guide, and mentor a team of field technicians to ensure high performance and accountability. Promote adherence to safety standards and ensure compliance with company and industry protocols. Foster a culture of collaboration, discipline, and continuous improvement. Quality Assurance: Implement robust quality assurance processes to ensure installations meet technical and regulatory standards. Conduct periodic site audits and inspections to monitor compliance and workmanship. Address quality issues promptly and enforce corrective/preventive measures. Stakeholder Management: Maintain effective communication and alignment with internal stakeholders including Circle Heads, Project Heads, and department leads. Liaise with external partners, vendors, and clients to ensure smooth collaboration and satisfaction. Resolve client concerns and inquiries in a timely and professional manner. Budget Oversight: Work closely with the finance team to prepare and monitor project budgets. Ensure all project expenditures are tracked and managed within allocated limits. Report on budget variances and implement cost-control measures when necessary. Qualifications & Skills: Education: Bachelor s degree in Electrical Engineering or a related discipline. Experience: 5 7 years of experience in project management, preferably in the power transmission & distribution sector. Technical Expertise: Strong knowledge of smart metering systems, electrical distribution, and power infrastructure. Awareness of industry trends, regulatory standards, and emerging technologies in smart metering. Project Management: Proven ability to plan, budget, schedule, and manage project risks and resources. Experience in managing field operations and large-scale technical deployments. Soft Skills: Excellent communication, negotiation, and stakeholder management skills. Ability to adapt to evolving project needs and technological advancements. Compliance: Familiarity with local and national standards governing smart meter installations and power distribution. Qualification : Bachelors degree in Electrical Engineering or a related discipline

Job Title: Business Analyst Experience: 1-3 Years Positions: 2 Location: Rajkot, Gujarat Job Type: Full-Time Job Overview: We are seeking a detail-oriented and proactive Business Analyst with 1-3 years of experience to join our team. The ideal candidate will work closely with clients, development, and testing teams to analyze business processes, gather requirements, and deliver effective software solutions. This role involves managing project scope, creating documentation, and ensuring smooth communication between stakeholders. Key Responsibilities: Understand client requirements and recommend appropriate solutions. Analyze business processes, existing systems, and requirements; propose functional designs. Create initial project scope and detailed Software Requirement Specification (SRS) documents. Develop wireframes and coordinate with designers for design mock-ups. Present documentation to clients and secure approval/sign-off. Collaborate with development and testing teams throughout the software development lifecycle to clarify requirements. Manage scope extensions and change request (CR) documents effectively. Support the delivery team during project execution. Review design mock-ups internally from a UAT perspective. Stay updated on market trends and continuously upgrade relevant skills. Manage multiple projects simultaneously with strong attention to detail. Required Skills & Qualifications: Bachelor s degree in BE-IT/CS, B.Tech-IT, MCA, or MSc-IT. 1-3 years of relevant Business Analyst experience. Strong understanding of web and mobile technologies. Proficient in project management, Microsoft Office, and wireframing tools. Excellent verbal and written communication skills in English. Strong analytical, documentation, and stakeholder management skills. Work on diverse projects with industry-leading clients. Opportunity to enhance your analytical and project management skills. Collaborative and supportive work environment in Rajkot. If you are passionate about bridging business and technology, apply now to join our team as a Business Analyst!

Job Title: Business Analyst Location: Ahmedabad, India About Metizsoft: At Metizsoft, we believe that Business Analysts are crucial to our continued growth and success. We offer a challenging and enjoyable collaborative culture that fosters long-term career growth. Join us and contribute to a company committed to innovation and efficiency. The Opportunity: As a Business Analyst at Metizsoft, you will play a pivotal role in guiding our organization toward the future. From researching progressive system solutions to evaluating their impact, you'll be responsible for identifying, developing, and helping implement strategic initiatives that improve efficiency and productivity across various business units. Key Responsibilities: Partner with stakeholders across diverse business units (e.g., sales, finance, security, compliance) to develop comprehensive analyses and documentation collaboratively. Communicate effectively and efficiently with production, managerial, and executive teams. Evaluate, analyze, and communicate systems requirements on an ongoing basis. Maintain systems processes, including delivering monthly status reports to all appropriate parties. Author and update internal and external documentation, formally initiating and delivering requirements and documentation. Conduct daily systems analytics to maximize effectiveness and troubleshoot problems. Develop meaningful and lasting relationships with partners for optimized systems integration. Respond to questions and concerns from managers and executives with supporting research and recommendations. Required Skills & Qualifications: 1 to 3 years of experience in analytics and systems development. High proficiency with SQL and database management. Proven analytical abilities with a keen eye for detail. Experience in generating process documentation and reports. Excellent communication skills, with the ability to translate complex data into clear, actionable insights. Job Details: Job Type: Full-time Industry: IT Services City: Ahmedabad

Job Description: Quality Assurance Engineer Location: Ahmedabad Education Qualification: Any Graduate Company Profile: Media NV was established in 2014 and is headquartered in North America as a multinational company with offices in Ahmedabad and Chandigarh. At Media NV, working means being part of a family. We are dedicated to building the best products by leveraging cutting-edge technologies. Our passionate and driven team combines creativity and technology to fully integrate your business with the online world, providing ample opportunities to grow your brand. We are now looking to add a detail-oriented Quality Assurance Engineer to our team. Job Summary: As a Quality Assurance Engineer, you will play a critical role in ensuring our products and services meet the highest quality standards. You will develop and execute test plans, identify bugs, document results, and collaborate closely with the development team to ensure seamless, reliable product releases. Key Responsibilities: Develop, execute, and maintain both manual and automated test scripts aligned with product requirements and specifications. Identify, document, and track defects using defect-tracking tools such as Jira or Bugzilla. Collaborate with development teams to understand functionalities and design effective test cases. Perform diverse testing types including Functional, Regression, Load/Performance, and Usability testing. Validate that software meets business needs and user expectations. Conduct root cause analysis of production issues and collaborate with developers to resolve them. Continuously improve testing processes, tools, and methodologies to enhance coverage and reduce defect leakage. Ensure all software releases undergo thorough testing before production deployment. Prepare and present detailed reports and documentation on testing outcomes. Participate in project meetings to assess quality risks and propose mitigation strategies. Assist in defining QA policies, standards, and best practices across the organization. Qualifications and Skills: Bachelor s degree in Computer Science, Information Technology, or related field. 2-5 years of proven experience in software testing, quality assurance, or related roles. Strong understanding of QA methodologies, tools, and processes. Hands-on experience with automated testing tools like Selenium, QTP, TestNG, or similar. Familiarity with Agile methodologies and working in Scrum teams. Experience testing web applications, mobile apps, and APIs. Knowledge of version control systems such as Git. Strong analytical, problem-solving, and critical thinking skills. Excellent verbal and written communication abilities. Detail-oriented and committed to high-quality deliverables. Ability to work both independently and collaboratively. Experience with CI/CD tools like Jenkins or Bamboo is a plus. Competitive salary with guaranteed increments. Share options available. 5-day work week (Monday-Friday). Health insurance benefits. Monthly team dinners and regular team outings. Supportive and growth-focused work environment. Generous leave policy. Excellent platform for learning, career development, and recognition. Join Media NV and be part of a team that values your expertise and supports your professional growth! Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Technical Project Manager Dot Net Responsibilities: Project Management: Lead and manage large-scale software development projects, overseeing a team of 8 to 10 members on projects lasting 6+ months. Develop and execute detailed project and release plans, ensuring compliance with organizational standards and processes throughout the lifecycle. Technical Leadership: Provide hands-on guidance in backend (LAMP stack or .NET) and frontend technologies (ReactJS, NextJS, AngularJS). Utilize expertise in architecture, design, and implementation to ensure the successful delivery of technical solutions. Customer Communication: Serve as the primary point of contact for customers, managing relationships throughout the project delivery process. Develop and maintain a clear communication plan, ensuring regular updates and proactive sharing of relevant information with customers and stakeholders. Agile Methodology: Lead the adoption of Agile practices, facilitating Agile ceremonies and ensuring the team adheres to Agile principles to deliver high-quality software. Problem-Solving & Risk Management: Proactively identify and address potential risks, issues, and roadblocks, utilizing strong problem-solving skills to ensure timely resolution and avoid escalation. Technical Documentation & Presentation: Create wireframes and presentations to clearly communicate technical solutions to clients and stakeholders, ensuring a solid understanding of proposed technology concepts. API & Architecture Expertise: Leverage expertise in REST/SOAP APIs (JSON/XML) and a strong understanding of N-tier and Microservice architectures. Experience with ETL processes is a plus. Requirements: Experience: 10 to 15 years of experience in the software development industry, with at least 5 years in a Technical Project Manager role. Proven experience managing large-scale projects (6+ months), including new development projects with teams of 8 to 10 people. Technical Background: Hands-on experience with backend (LAMP stack or .NET) and frontend (ReactJS, NextJS, AngularJS) technologies. Strong expertise in REST/SOAP APIs, with solid experience in JSON/XML. Familiarity with N-tier and Microservice architecture; ETL experience is a plus. Agile Expertise: Deep understanding and hands-on experience with Agile development methodology and all associated ceremonies. Communication Skills: Exceptional verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders. Proven ability to manage customer relationships and serve as the main interface throughout the project delivery process. Problem-Solving & Risk Management: Strong analytical skills with a proven track record of identifying and solving potential issues before they escalate. Documentation & Presentation: Experience creating wireframes and technical presentations to communicate complex technology solutions effectively to clients.

Business Analyst (Presales) Location: Ahmedabad Job Overview: We are seeking a Business Analyst with strong presales experience to join our team. The ideal candidate will possess a proven track record in areas such as requirement scoping, functional analysis, technology solution design, cost estimation, and proposal preparation. You will work closely with the sales team to create innovative solutions, contribute to proposals, and ensure successful delivery of client requirements. This role involves collaboration with clients, internal teams, and stakeholders to define project scopes and deliverables, as well as providing detailed costings for proposals. Primary Responsibilities: Proposal Development & Management: Collaborate with the sales team to create proposals and pitches for business opportunities. Manage the entire proposal lifecycle, from scope finalization to proposal submission, ensuring the solution meets client requirements. Assist in preparing detailed costings for clients, ensuring that contracts remain profitable. Client Interaction & Requirement Gathering: Work closely with clients to understand their needs and capture detailed requirements. Serve as a liaison between business development managers, clients, and internal teams to ensure smooth communication and understanding of client expectations. Solution Design & Innovation: Guide clients on innovative solutions, helping to identify win themes, and develop a value proposition for each opportunity. Contribute to solutioning, design, estimation, sizing, and proposal writing for complex opportunities. Collaboration with Stakeholders: Coordinate with multiple stakeholders, business units, and partners for large-scale and complex business opportunities. Provide support in cross-functional collaboration to ensure that the solution aligns with organizational capabilities and client needs. Presales Expertise & Proposal Writing: Develop presales collateral, including wireframes, ballparks, and estimations, to guide proposal flow. Present proposals to clients and stakeholders, articulating the solution and its benefits. Ensuring Delivery Alignment: Ensure that the proposed solutions can be delivered by the company's service teams, meeting client requirements. Proactively address any potential roadblocks or risks to ensure that proposals align with timelines, budgets, and scope. Proposal Presentation & Client Interaction: Present the final proposals to clients alongside the sales team, clearly communicating the value proposition and addressing any concerns or questions. Assist in responding to requests for information (RFIs) and requests for proposals (RFPs). Experience Requirements: Proven Track Record: Demonstrated success in requirement scoping, functional analysis, technology solution design, effort estimation, proposal preparation, and client presentations. Presales Experience: Experience in a presales role, including working on innovative solutions, win themes, proposal flow, and value propositions for Fixed Price, T&M, and Service-based engagements. Solutioning & Proposal Writing: Hands-on experience in solutioning, designing, estimating, sizing, and writing proposals. Stakeholder Collaboration: Ability to collaborate effectively with multiple business units, stakeholders, and external partners for complex opportunities. Process-Oriented Approach: Strong adherence to internal processes for reporting, approvals, and proposal submissions. Exposure to Digital Technology Stacks: Significant exposure to technology domains such as UX, Mobility, IoT, eCommerce, and other digital technologies. Communication Skills: Excellent written and verbal communication skills with the ability to present complex solutions clearly to clients and internal teams. Independent & Collaborative Work Style: Ability to work independently and collaborate effectively within a team-oriented, dynamic environment. Qualifications: Bachelor s Degree in Business, Technology, or a related field. 4+ years of experience in presales, business analysis, or a similar role, with a strong focus on technology solutions. Experience with solutioning, proposal writing, and cost estimation. Strong communication, presentation, and client interaction skills. Familiarity with digital technology stacks such as UX, Mobility, IoT, eCommerce, etc. This is a fantastic opportunity for a Business Analyst with presales experience to drive business success through innovative solutions and collaborative efforts. If you have a background in solution design, cost estimation, and client proposal management, we encourage you to apply. Qualification : Bachelors Degree in Business, Technology, or a related field.

Job Title: Business Analyst Experience: 1-3 Years Positions Available: 02 Qualification: BE-IT/CS, B.Tech-IT, MCA, MSc-IT Job Description: As a Business Analyst, you will play a pivotal role in understanding client requirements and translating them into actionable solutions. Your responsibilities will include: Client Engagement: Understand client needs and recommend suitable solutions tailored to their business goals. Business Process Analysis: Analyze existing systems and business processes, proposing functional designs to enhance efficiency. Documentation: Create detailed software requirement specifications (SRS) and initial scope documents to define project parameters. Wireframing & Design: Develop wireframes and collaborate with design teams to create mock-ups, ensuring alignment with client expectations. Client Presentations: Present functional documents to clients and secure necessary sign-offs for project progression. Collaboration with Development & Testing: Liaise with development and testing teams throughout the software development lifecycle to ensure smooth understanding and execution of requirements. Scope Management: Manage scope extensions and support the delivery team in meeting project milestones. Change Request (CR) Management: Handle Change Request documentation and ensure proper tracking and implementation. Quality Assurance: Review design mock-ups from an internal UAT perspective to ensure quality standards. Skill Upgradation: Stay updated with market trends and continuously enhance skills to stay relevant in a fast-evolving industry. Multitasking: Manage multiple projects simultaneously with a keen attention to detail. Skills & Requirements: Technical Knowledge: Understanding of web and mobile technologies and the software development lifecycle. Proficient in Tools: Skilled in communications, project management, Microsoft Office, and wireframing tools. Language Skills: Strong verbal and written communication skills in English. Attention to Detail: Ability to handle complex tasks with precision and manage multiple priorities effectively. Qualification : BE-IT/CS, B.Tech-IT, MCA, MSc-IT

Job Title: Project Manager - PMBA Required Experience: Relevant Experience: 8+ Years Total Experience: 10+ Years Experience in Project Management: 3 Years Job Type: Full-Time Number of Openings: 1 Job Description: We are seeking an experienced Project Manager with deep competency in Mobile and Web technologies to lead cross-functional teams. The ideal candidate will ensure the timely and budget-conscious delivery of projects, maintaining stakeholder satisfaction throughout the process. Responsibilities: Technical Leadership & Competency: Mobile & Web Applications Development: Demonstrate deep competency in the programming and development of both mobile and web applications. Client Communication & Requirement Gathering: Actively engage in client communication for gathering and eliciting project requirements, ensuring thorough understanding. Effort Estimation: Create effort estimations through Work Breakdown Structures (WBS) for accurate project forecasting. Technical Documentation: Develop essential documentation, including UML Diagrams, Wireframes, Use Case Diagrams, Workflow Diagrams, and Sequence Diagrams. Business Analysis Skills: Stakeholder Analysis & Planning: Conduct detailed business analysis planning and ensure clear communication with stakeholders. Requirements Management: Efficiently manage and communicate project scope, solution, traceability, risk, and constraints. Solution Evaluation: Define business problems, needs, and write detailed business cases, while technically evaluating the best solutions for the business. Elicitation: Gather and document business, functional, non-functional, performance, technical, and design requirements. Project Management Skills: SDLC Expertise: Possess comprehensive knowledge of SDLC and various methodologies like Agile, Scrum, Waterfall, and Rapid Application Development (RAD). Project Planning & Scheduling: Efficiently plan and schedule project timelines, ensuring proper resource allocation. Risk Monitoring: Continuously monitor and manage project risks and issues. Communication Management: Manage internal and external stakeholder communication effectively. Technical Skills: Wireframe Tools & Project Management Tools: Proficient in using wireframe and project management tools for delivering high-quality results. Mobile OS & Cross-Platform Frameworks: In-depth understanding of various mobile operating systems and development frameworks. API Integration: Experience in integrating and managing APIs and external interfaces (e.g., location-based services, maps, chat, messaging, charting, payment gateways). Client/Server Communication & Data Transfer: Knowledge of REST APIs, XML, JSON, and Batch Processing for seamless data transfer. Server & Hosting Platforms: Familiarity with virtual, dedicated, and cloud storage platforms. Marketplace Submissions: Understanding of application submission rules for various marketplaces, such as Play Store, iTunes, Amazon, and Windows Store. Key Responsibilities: Documentation Creation & Review: Develop and review BRD, FRD, SRS, and WBS (Work Breakdown Structures) to ensure thorough project documentation. Deliverable Management: Develop, review, and deliver key project artifacts, ensuring the timely delivery of high-quality work. Project Delivery: Effectively manage and deliver multiple projects within the defined schedule and budget. Team Coordination: Act as a key team player, ensuring effective coordination between various teams to achieve project goals. Communication & Project Management Tools: Use advanced project management tools and effective communication techniques to drive project success. Process-Oriented & Multi-tasking: Ability to self-manage and prioritize multiple tasks while adhering to a process-driven approach. Minimum Qualifications: Educational Qualification: BCA / B.E. / B.Tech / MCA / M.Tech or equivalent degree. Preferred Qualifications: Strong background in leading mobile and web application development projects. Proven experience in project management for mobile/web technologies. Additional Notes: Execution Experience: Must have successfully executed 10+ mobile applications in both mobile and web technologies, with a focus on high-quality deliverables and customer satisfaction. Qualification : BCA / B.E. / B.Tech / MCA / M.Tech or equivalent degree.

Job Title: SaaS Business Analyst Location: Ahmedabad, India Job Type: Full-time About Rapidops: Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. At Rapidops, we re passionate about enabling companies and individuals to thrive in their work. We partner with leading companies of all sizes and shapes to help transform their businesses and industries with our advanced digital products, software, and services. Our products touch millions of lives daily, solve tough problems, and help to make the world a better place. And there s a lot more to build. About the Role: We are seeking a SaaS Business Analyst with strong eCommerce and CMS experience to help shape and enhance our AI-powered Digital Experience Platform (DXP), Experro. Experro is a software-as-a-service (SaaS) product used by eCommerce brands to deliver blazing-fast, personalized, and high-converting customer experiences. In this role, you will collaborate with product, engineering, and customer-facing teams to translate business goals into actionable requirements. You ll leverage your knowledge of eCommerce platforms (Shopify, BigCommerce, Magento) and CMS/Customer Data Platforms to drive product improvements, enhance user experiences, and influence the product roadmap with data-driven insights. Key Responsibilities: Requirements & Analysis: Gather and document business requirements, user stories, and acceptance criteria for new features, improvements, and product offerings on the Experro platform. Market & Customer Insight: Stay informed on industry trends, competitor offerings, and customer feedback. Translate findings into recommendations that enhance engagement, conversion rates, and user satisfaction. E-Commerce & CMS Expertise: Use your domain knowledge of eCommerce platforms (e.g., Magento, BigCommerce, Shopify) to shape product features and workflows that align with best practices for online stores, content management, and personalized experiences. Product Design Collaboration: Work closely with UX/UI designers to translate the written requirements into accurate feature designs. Cross-Functional Collaboration: Work closely with Leadership, Product, Engineering, and Customer Success teams to ensure alignment, validate features, and address user challenges. Data-Driven Decisions: Use analytics and reporting tools to identify opportunities for improvement, refine features, and continuously enhance the platform s performance and usability. Qualifications: Educational Background: Bachelor s degree in Business, Computer Science, or a related field. Experience: 3+ years of experience as a Business Analyst (or similar role) with hands-on experience in at least one eCommerce platform (e.g., Shopify, BigCommerce, Magento). Familiarity with CMS and Customer Data Platforms is a plus. Research Skills: Strong ability to research new innovations, concepts, competitors, customer needs, and market trends, and translate them into product feature and improvement ideas. Analytical & Technical Skills: Comfortable with APIs, integrations, and standard analytics tools. Ability to translate data into actionable insights. Communication & Collaboration: Clear and concise communicator who can bridge the gap between technical and non-technical teams. Adaptability: Thrive in a fast-paced environment, quickly adjusting to evolving priorities and changing market demands. Innovation: Be a part of a rapidly growing company at the forefront of digital product development and innovation. Impact: Work on products that transform industries and make a positive impact globally. Collaborative Culture: Join a passionate and dynamic team where ideas are valued and collaboration is key. Career Growth: Rapidops offers opportunities for personal and professional development in a fast-paced, high-reward environment. Qualification : Bachelors degree in Business, Computer Science, or a related field.

Job Title: Senior Software Engineer .NET Location: Ahmedabad Job Type: Permanent Education: Any IT Graduates Experience: 3-6 years Openings: 2 Roles & Responsibilities: We are looking for a highly skilled and motivated .NET Full Stack Developer to join our dynamic development team. As a Senior Software Engineer .NET, you will be responsible for building and maintaining robust, scalable, and high-performance web applications using .NET Core/ASP.NET MVC and Angular. You will work on both front-end and back-end components, ensuring seamless integration and a seamless user experience. Your responsibilities will include: Application Development & Maintenance: Design, develop, and maintain web applications using .NET Core, ASP.NET MVC, and Angular. Develop and implement server-side logic and APIs using .NET technologies. Build responsive and user-friendly interfaces using Angular, ensuring seamless cross-browser compatibility. Collaboration & Feature Implementation: Collaborate with cross-functional teams to define, design, and deliver new features for web applications. Translate user requirements into effective, scalable solutions while maintaining the highest quality standards. Code Quality & Optimization: Write clean, scalable, and efficient code that adheres to best practices and coding standards. Participate in code reviews to maintain code quality, consistency, and best practices across the team. Troubleshooting & Debugging: Troubleshoot, debug, and optimize applications to ensure the best possible performance and responsiveness. Ensure that applications are efficient, secure, and fully functional under various usage scenarios. Performance & Security: Optimize applications for speed, scalability, and user experience. Implement security and data protection measures to safeguard sensitive information and ensure compliance with relevant regulations. Continuous Improvement: Stay up to date with industry trends, technologies, and best practices to ensure the applications are modern, efficient, and secure. Contribute to the continuous improvement of the development process, including tools, frameworks, and methodologies. Skills Required: Technical Expertise: Proficiency in .NET Core, ASP.NET MVC, and Angular for both front-end and back-end development. Experience with Web API, RESTful services, and server-side logic development. Hands-on experience with HTML, CSS, JavaScript, and other front-end technologies. Familiarity with database management (SQL Server, MySQL, etc.) and ORMs like Entity Framework. Code Quality & Practices: Knowledge of version control systems, preferably Git. Experience with unit testing and test-driven development (TDD). Ability to write clean, maintainable code that follows industry best practices. Problem-Solving & Debugging: Strong analytical and problem-solving skills with the ability to troubleshoot complex application issues. Experience in performance tuning, optimization, and debugging. Soft Skills: Strong communication skills, with the ability to collaborate effectively with team members, business stakeholders, and clients. Ability to work independently and as part of a collaborative team in a fast-paced, agile environment. Additional Skills: Familiarity with DevOps practices, CI/CD pipelines, and cloud services (Azure, AWS, etc.) is a plus. Experience in implementing security measures and data protection strategies. Qualification : Any Graduate / Post Graduate

Job Title: Business Analyst Team Lead Job Description We are seeking a skilled and proactive Business Analyst Team Lead to join our team. In this customer-facing role, the Business Analyst will be responsible for the clear documentation of project scopes, driving projects to successful completion, and continuously monitoring quality to ensure the successful delivery of eLearning and LMS platform solutions. The ideal candidate will possess a strong ability to communicate with clients, manage project timelines, and lead teams effectively. Key Responsibilities: Lead the successful delivery of projects by tracking progress, managing timelines, and communicating updates to clients. Analyze project objectives, collaborating with Subject Matter Experts (SMEs) to design customer-centric solutions. Oversee the quality of deliverables, tracking work items, and analyzing defect trends to maintain high-quality standards. Manage sprint planning and execution using JIRA, ensuring efficient project progression. Coordinate project deliveries with the technical team to ensure timely completion. Manage and guide the QA team, ensuring quality output and continuous improvement. Proactively identify potential project risks and develop mitigation strategies. Communicate and collaborate effectively with cross-functional teams, including design, technical, and sales teams. Create industry-specific case studies and white papers, demonstrating ROI through detailed analysis. Qualifications: Minimum of 5+ years of experience as a Business Analyst, with a proven track record in successfully delivering projects. Strong understanding of data-driven decision-making tools and techniques. In-depth knowledge of the Software Development Life Cycle (SDLC). Familiarity with pre-sales activities and documentation, such as BRD (Business Requirement Documents) and Scope documents. Solid experience in drafting and preparing documents like Feature Lists, Scope of Work (SOW), Functional Requirement Documents (FRD), and Software Requirement Specifications (SRS). Strong logical reasoning and aptitude skills. Exceptional written and verbal communication skills in English. Ability to clearly explain complex ideas to clients and internal teams. A positive, optimistic mindset with a willingness to learn new technologies. Highly motivated, proactive, and able to work under tight deadlines. Prior experience in a service-based company is highly desirable. If you are an enthusiastic, detail-oriented individual who thrives in a fast-paced environment, we would love to hear from you!

Responsibilities: Evaluate business processes, anticipate requirements, identify areas for improvement, and develop and implement solutions. Lead ongoing reviews of business processes and develop optimization strategies. Stay up-to-date on the latest process and IT advancements to automate and modernize systems. Conduct meetings and presentations to share ideas and findings. Perform requirements analysis. Document and communicate the results of your efforts. Effectively communicate insights and plans to cross-functional team members and management. Gather critical information from meetings with various stakeholders and produce useful reports. Work closely with clients, developers, and managerial staff. Allocate resources and maintain cost efficiency. Ensure solutions meet business needs and requirements. Perform user acceptance testing. Manage projects, develop project plans, and monitor performance. Update, implement, and maintain procedures. Prioritize initiatives based on business needs and requirements. Serve as a liaison between stakeholders and users. Manage competing resources and priorities. Monitor deliverables and ensure timely completion of projects. Requirements: A minimum of 3 years of experience in business analysis or a related field. Exceptional analytical and conceptual thinking skills. Ability to influence stakeholders and work closely with them to determine acceptable solutions. Advanced technical skills. Excellent documentation skills. Strong analytical and conceptual thinking abilities. Experience in creating detailed reports and delivering presentations. Excellent planning, organizational, and time management skills. Strong written and verbal communication skills. Attention to detail. Experience working in the healthcare industry is an added advantage.

Job Description We are seeking a highly motivated and skilled Business Analyst specializing in Presales to join our dynamic team. The ideal candidate will play a crucial role in bridging the gap between our sales, technical teams, and clients. You will be responsible for understanding client requirements, preparing detailed proposals, conducting technical discussions, and ensuring that proposed solutions effectively meet client needs. Required Qualifications Bachelor s degree in IT, Computer Science, Business Administration, or a related field. Minimum 2-4 years of experience as a Business Analyst, preferably in a presales or client-facing role in IT services. Strong understanding of software development lifecycle, mobile/web applications, and technology stacks. Excellent communication, presentation, and interpersonal skills. Proven ability to translate complex client requirements into clear, actionable solutions. Detail-oriented, with strong analytical and problem-solving skills. Familiarity with wireframing tools, documentation tools, and business analysis methodologies. Ability to work independently, manage multiple priorities, and meet tight deadlines. Roles and Responsibilities Engage with prospective clients to gather and understand their business requirements, objectives, and pain points. Conduct thorough analysis of client needs and translate them into clear, detailed business and functional requirements. Collaborate closely with the sales team to create compelling proposals, presentations, and demos that align with client expectations. Facilitate presales activities, including requirement gathering sessions, stakeholder meetings, and solution presentations. Provide technical guidance and solutions during presales discussions, ensuring feasibility and alignment with company capabilities. Collaborate with internal teams (development, design, project management) to prepare accurate project scope, timelines, and cost estimates. Stay updated with industry trends, competitive landscape, and emerging technologies to provide innovative and competitive solutions. Build and maintain strong relationships with key stakeholders and clients, fostering trust and credibility. Qualification : Bachelors degree in IT, Computer Science, Business Administration, or a related field.

Job Description: We are seeking a highly skilled Project Manager to join our dynamic IT services team. The ideal candidate will have proven experience in Requirement Scoping, Functional Analysis, Technology Solution Design, Cost Estimation, Proposal Preparation, and Client Presentations. As a Project Manager, you will work closely with the sales team and clients to manage projects from initiation to completion, ensuring successful delivery and alignment with client requirements. This role is perfect for someone with a strong background in project management and client-facing roles, especially from the IT service-based industry. Key Responsibilities: Collaborate with the sales team to develop proposals and pitches for new business opportunities. Act as a technical and project management expert in client meetings, offering insights and guidance on project execution. Manage the entire project lifecycle, including scope finalization, solution review, cost estimation, and proposal submission. Work closely with clients to understand their business needs and devise effective project solutions to meet those needs. Ensure that the company s services can deliver on the client s requirements and expectations within the agreed timeline and budget. Capture and document client requirements, translating them into clear project plans and deliverables. Respond to client requests for information (RFI) and proposal requests (RFP), ensuring timely and detailed responses. Present project plans and proposals to clients, alongside the sales team, highlighting the project s value proposition and how the solution meets their needs. Create detailed costings and ensure that the project is profitable for both the client and the company. Manage project timelines, resources, and budgets to ensure the successful and timely completion of projects. Collaborate with multiple stakeholders, business units, and partners to handle complex and large-scale projects. Maintain process adherence and ensure that all reporting and approval requirements are met throughout the project lifecycle. Desired Skills: Proven track record in Requirement Scoping, Functional Analysis, Solution Design, Cost Estimation, and Project Management. Hands-on experience in managing projects from initiation through delivery, including Design & Estimation, Sizing, and Proposal Writing. Ability to lead and manage teams across various functional areas to ensure successful project delivery. Experience in guiding innovations in solutions and identifying key project themes and value propositions. Ability to work with multiple stakeholders and manage complex, large-scale projects across various business units and partners. Process-oriented with a focus on adherence to reporting and approval requirements. Exposure to a wide range of Digital Technology Stacks, including UX, Mobility, IoT, and eCommerce. Strong communication and presentation skills, with the ability to engage and influence clients and internal teams. Competitive salary and performance-based incentives. Work on innovative and challenging projects with a leading IT services company. Opportunity for career growth and professional development. Collaborative work environment with exposure to the latest technologies and industry trends. If you have a strong project management background with hands-on experience in managing client-facing projects, we d love to hear from you. Apply now to be part of our high-performing team!

Job Description We are looking for an experienced Project Manager to manage organization of key client projects. As our project manager, your job will be to coordinate people and processes to ensure that our projects are delivered on time and produce the desired results. You will be the go-to person for everything involving a project s organization and timeline. Project Manager Duties Specific project manager responsibilities include developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope. Project Manager Requirements Project managers should have a background in business skills, management, budgeting and analysis. You should be an excellent communicator and comfortable managing multiple tasks. Coordinate internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope and within budget. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. Ensure resource availability and allocation. Develop a detailed project plan to track progress. Use appropriate verification techniques to manage changes in project scope, schedule and costs. Measure project performance using appropriate systems, tools and techniques. Report and escalate to management as needed. Manage the relationship with the client and all stakeholders. Perform risk management to minimize project risks. Establish and maintain relationships with third parties/vendors. Create and maintain comprehensive project documentation. project manager Responsibilities: Coordinate internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope and within budget. Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. Ensure resource availability and allocation. Develop a detailed project plan to track progress. Use appropriate verification techniques to manage changes in project scope, schedule and costs. Measure project performance using appropriate systems, tools and techniques. Report and escalate to management as needed. Manage the relationship with the client and all stakeholders. Perform risk management to minimize project risks. Establish and maintain relationships with third parties/vendors. Create and maintain comprehensive project documentation. Preferred Technical and Professional Expertise: 5+ Years overall experience Job Category: Project Manager(1) Job Type: In House Job Location: Ahmedabad

JOB DESCRIPTION Job Purpose This position is open with Bajaj Finance ltd. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. This role requires Works collaboratively in a multi-disciplinary team environment; Establishes and maintains professional networks with subject matter experts. This roles requires to track & maintain business profitability by ensuring all metrics are in control so as to achieve the business target. Duties and Responsibilities PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) All system enhancement, design, development, testing and roll out with the help of various stake holders i.e. COE, IT, Ops etc. Delivery of volume from service channels cashier & call center service. Delivery of volume from new identified channels like digital, CIBIL watch. Daily system / process support to sales team. Daily business MIS preparation and roll out. Monthly incentive calculation and roll out. Contest calculation and roll out. Liaise with HR team for various activities like R&R, Auto Promotion, IJP roll out, annual and mid-year PMs closure etc. Track and Manage On roll & Off roll headcount and productivity. Liaise with Risk team for Offer generation, policy changes etc. Classroom Training & Training over call for any new enhancement, changes in product / processes. Allocation of monthly offer base to sales / call center team. Conducting various business meet like ZSM / RSM meet / Contest based trips. Managing portfolio metrics: ensuring collection of early delinquent cases and tracking of EWS location management. Managing various vendors: ensuring timely onboarding, calculation of payout etc. Monthly inputs for SMT reporting and Deck preparation. Annual inputs for LRS & AOP Deck preparation. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Major System issues and TAT for its resolution. Frequent system changes. Roll out of new system enhancement / customer communication across various channels. 5. DECISIONS (Key decisions taken by job holder at his/her end) NA 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work: Connect with various internal department i.e. COE, Sales, Mkt, Credit, Ops, RCU, Collections & Compliance. Connect with HR department for various activities. External Clients Roles you need to interact with outside the organization to enable success in your day to day work: Mapping of market competition and practices. Meeting with external vendors along with IT. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) Business achievement of Fee / Insurance / Rate as per the target. Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 0 to 2 Number of Direct Reports: 0 to 1 Number of Indirect Reports: NA Number of Outsourced employees: 0 to 2 Number of locations: 1 Number of products: 1 Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications Graduate / Post Graduate Good command in Microsoft Office suite. Work Experience 3 to 5 years of relevant experience Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers & colleagues across the company. Excellent Team management & Interpersonal Skills. Excellent command over communication skills. Highly ambitious & self-motivated Qualification : Graduate / Post Graduate

Position: Incident Manager - US Shift Job Summary: The Incident Manager is responsible for leading the incident management process to ensure timely identification, resolution, and documentation of IT incidents. The role involves coordinating with cross-functional teams, handling major incidents, and driving continuous improvement in IT service delivery. The ideal candidate should have expertise in ITIL processes, IT service management (ITSM) tools, stakeholder communication, and problem-solving skills to maintain high availability and stability of IT services. Key Responsibilities: Incident Management & Response: Lead the incident management process, ensuring rapid response, resolution, and communication. Act as an escalation point for critical IT incidents, ensuring minimal disruption to business operations. Coordinate with IT teams (Infrastructure, Network, Security, Applications, etc.) to diagnose, troubleshoot, and resolve issues. Ensure compliance with SLAs by monitoring incident resolution times and escalating issues as needed. Conduct Root Cause Analysis (RCA) and drive corrective actions to prevent recurrence. Facilitate post-incident reviews (PIRs) and ensure continuous process improvements. Stakeholder Communication & Coordination: Serve as the primary liaison between IT teams, business units, and senior leadership during incidents. Provide timely incident status updates to stakeholders with clear impact assessments. Ensure effective collaboration with third-party vendors and service providers for quick resolution. Develop and maintain incident communication templates for standardization. Process Improvement & Governance: Ensure adherence to ITIL best practices and ITSM frameworks. Identify trends in recurring incidents and work with Problem Management to implement permanent fixes. Maintain and enhance Incident Management Standard Operating Procedures (SOPs). Work closely with Change Management to assess risks and minimize service disruptions. Training & Readiness: Conduct training sessions for IT teams on best practices for incident handling. Organize incident response simulations and tabletop exercises to enhance preparedness. Develop incident management playbooks to standardize response procedures. Required Skills & Qualifications: Technical & ITSM Expertise: Strong understanding of ITIL frameworks (Incident, Problem, and Change Management). Hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Desk, or similar platforms. Knowledge of enterprise IT environments, including networking, cloud services, cybersecurity, and applications. Familiarity with log analysis, event correlation, and monitoring tools (e.g., Splunk, SolarWinds, Nagios). Soft Skills & Competencies: Excellent communication and stakeholder management skills for cross-functional collaboration. Strong analytical, problem-solving, and decision-making abilities under high-pressure situations. Ability to handle multiple high-priority incidents simultaneously. Leadership skills to guide IT teams and improve incident management practices. Education & Certifications: Bachelor s degree in Computer Science, Information Technology, or related field. ITIL Foundation Certification (ITIL v3 or ITIL 4) Mandatory. Preferred: ISO 27001, PMP, COBIT, CISSP, or relevant ITSM/security certifications. If you are an experienced Incident Manager with a strong ITIL background and the ability to manage high-priority incidents in a fast-paced environment, we encourage you to apply and join our dynamic team! Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Job Description Project Manager/Project Coordinator We are seeking a dynamic and detail-oriented Project Manager/Project Coordinator with 5 8 years of experience to oversee and drive project success. The ideal candidate will be responsible for planning, executing, and managing projects, ensuring they are delivered on time, within scope, and within budget. This role requires excellent communication, coordination, and organizational skills, along with a solid understanding of Agile methodologies and project management tools. Key Responsibilities Develop project plans, identify key milestones, and create detailed timelines for project completion. Lead and coordinate project management teams, delegating tasks to meet project goals efficiently. Track project progress, manage budgets, and ensure timely delivery of deliverables. Prepare and present detailed reports on project status and expenditure to upper management. Facilitate weekly project reviews and other key meetings to update progress and align stakeholders. Proactively identify risks and implement solutions to maintain project momentum. Required Skills & Expertise Strong knowledge of resource planning, management reporting, and project structure improvement. Proven ability to manage client communication and foster team collaboration across departments. Experience working closely with executives from different business units. Proficiency in Agile methodologies and Software Development Life Cycle (SDLC) processes. Hands-on experience with tools such as Azure DevOps and Jira. Excellent written and verbal communication skills.