Business Process Improvement Jobs in Bengaluru

Senior Executive - Finance (Controllership) Location: Bengaluru Employment Type: Full-time About Us Exotel is a leading provider of AI-powered transformation solutions, enabling enterprises to optimize customer engagement and experience. With over 20 billion annual conversations across omnichannel, voice, agents, and bots, we serve more than 7,000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education. Customer expectations are constantly evolving, and businesses are balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as a transformative partner, offering an AI-powered communication platform to help businesses address all these challenges. About the Role We are looking for a Chartered Accountant (CA) to join our Controllership team, who will be responsible for managing accounting, compliance, reporting, and audit functions. This is an exciting opportunity to gain full-spectrum exposure to controllership within a fast-paced, product-driven environment. Key Responsibilities End-to-End Accounting: Manage accounting processes under Indian GAAP and Ind AS, ensuring financial accuracy and compliance. Month-End Close & Reporting: Handle the month-end close process, perform reconciliations, and provide detailed financial reports. Revenue Recognition: Ensure proper recognition of SaaS subscriptions and usage billing in line with accounting standards. Audit & Compliance: Support audit activities and statutory compliance (e.g., GST, TDS, Companies Act). Process Controls: Maintain internal controls, proper documentation, and process hygiene across various entities. Budgeting & Forecasting: Assist in budgeting, forecasting, and variance analysis to support business decision-making. Efficiency Improvements: Drive process automation and improvements to enhance the overall efficiency within the finance team. Qualifications: CA Inter, B.Com (Hons), or MBA in Finance. Experience: Solid understanding of accounting standards and financial reporting. Hands-on experience with revenue recognition and working in SaaS or product-led environments is a plus. Skills: Strong attention to detail, ownership, and analytical mindset. Proficiency in Excel (advanced level preferred). Familiarity with ERP or accounting tools (e.g., SAP, Tally, QuickBooks) is a plus. Exposure: Gain full-spectrum exposure to controllership in a scaling SaaS company, and develop a deep understanding of financial processes in a high-growth environment. Growth Path: Opportunities to progress into roles in Controllership, FP&A, or Business Finance as you continue to grow with us. Innovation: Join a company at the forefront of AI-powered communication solutions, with a mission to drive transformation in customer engagement. If you are a detail-oriented, analytical professional looking to build your career in controllership and gain exposure to a growing SaaS company, apply now! We are excited to have someone with your expertise join our dynamic team. Qualification : CA Inter, B.Com (Hons), or MBA in Finance

Associate Manager / Manager Business Finance Location: Bangalore Work Type: Full-Time About Ninjacart Ninjacart is India s largest agri-tech platform, revolutionizing the agri ecosystem through technology, data, and innovation. Over the last decade, our India-first solutions have transformed how fruits and vegetables move from farms to consumers plates, empowering farmers, traders, and retailers in ways never done before. We aim to be the digital network for global agri commerce, solving structural challenges such as information asymmetry, payment inefficiencies, distribution gaps, and market discovery for buyers and sellers. With over $350 million in funding from investors including Walmart Group, Tiger Global, Accel, Syngenta, and others, Ninjacart is recognized as one of Top 25 Startups to Work For. We foster a results-driven, entrepreneurial culture where leaders enjoy autonomy, tackle large-scale challenges, and drive real impact. Our products Ninjacart, Ninja Mandi, Ninja Global, Ninja Kirana, and Ninja Kisaan cater to all segments of the agri value chain. Our mission is to build the most trusted, efficient, and inclusive AgriTrade Network in India. Role Overview We are seeking a strategic, analytical, and hands-on Business Finance Manager to join our Business Finance team. As a P&L owner, you will analyze financial data, prepare insightful reports, and provide recommendations that support strategic decisions and business growth. Key Responsibilities Financial Analysis & Reporting: Analyze financial data, create models, and prepare reports to support business decisions. Operational & Strategic Planning: Translate the operating plan into a financial plan with measurable milestones; track performance against targets. Variance Analysis & Insights: Analyze past results, perform variance analysis, identify trends, and recommend corrective actions. KPI Design & Implementation: Define key metrics to monitor business performance and provide early signals for stakeholders. Process Improvement: Develop and standardize reporting tools, dashboards, and ad-hoc financial models to enhance efficiency. Cross-Functional Collaboration: Work with teams across Finance, Operations, and Strategy to gather data requirements and ensure accuracy. Market Research & Valuation: Conduct market research, data mining, business intelligence, and comparative valuations to support strategic initiatives. Qualifications & Skills Education: B.Tech or MBA in Finance, Accounting, or related field; candidates pursuing CFA are welcome. Experience: Less than 2 years of relevant finance experience. Skills & Attributes: Strong analytical and quantitative skills with high attention to detail. Understanding of financial analysis, basic accounting principles, and P&L management. Excellent stakeholder management, organizational, and interpersonal skills. Ability to work independently, take ownership, and drive measurable business impact. As a Ninja, you will take ownership of impactful projects, collaborate with a high-energy team, and contribute to transforming India s agri ecosystem. If you are resilient, smart, and ambitious, this is your chance to make a real difference. Join Ninjacart. Pioneer change. Create better lives. Qualification : B.Tech or MBA in Finance, Accounting, or related field

Position: Senior Manager, Salesforce Operations Location: Bengaluru, India (Hybrid 3 days onsite) Company: Samsara Technologies India Pvt. Ltd. About Samsara Samsara (NYSE: IOT) leads the Connected Operations Cloud, empowering industries like transportation, agriculture, and manufacturing to harness IoT data for smarter, safer, and more sustainable operations. With a global impact and a fast-scaling culture, Samsara offers unique opportunities to solve real-world challenges with cutting-edge technology. Role Overview Samsara is seeking a Senior Manager, GTMS (Go-to-Market Systems) Operations to lead the Salesforce operations team in Bangalore. Reporting to the Sr. Director of Sales Systems, this role is pivotal in building Samsara s India-based GTMS operations from the ground up, ensuring performance, scalability, and alignment across Sales, Finance, Product, and Business Technology functions. The ideal candidate is an experienced Salesforce operations leader with a passion for systems stability, stakeholder alignment, and continuous process improvement, coupled with strong people leadership and cross-functional collaboration skills. Key Responsibilities Operational Excellence & Governance Lead end-to-end incident and problem management across the Salesforce and GTMS ecosystem. Drive operational stability, reliability, and proactive issue resolution across sales systems. Manage system releases, updates, and quality control processes. Cross-Functional Collaboration Act as a bridge between Sales, Finance, Product, and IT to align systems strategy with business outcomes. Ensure seamless data flow and process integration across enterprise systems. Maintain transparent, regular communication with senior stakeholders. Strategic Planning & Cost Management Build operational strategies that support scale and growth in GTM functions. Optimize resource allocation and control budget and cost efficiency. Support and execute on long-term product and process roadmaps. Team Leadership & Development Build, mentor, and manage L2/L3 operations teams based in India. Foster an inclusive, high-performing team culture with strong talent development practices. Define KPIs and continuously improve team performance through coaching and process optimization. Vendor, Compliance & Risk Management Manage third-party vendor relationships and evaluate tools to enhance operational delivery. Enforce compliance, data security, and privacy standards within the systems landscape. Minimum Qualifications Bachelor s degree in IT, Business, or a related field (Master s preferred). 3+ years experience in a Salesforce-focused operations leadership role. Proven expertise in Salesforce Sales Cloud, CPQ, and GTM systems integration. Deep operational experience in system support, QA, and incident management. Strong executive presence, communication, and stakeholder influencing skills. High level of business acumen and ability to align tech strategy with business goals. Ideal Traits Strategic thinker with a passion for customer-centric system design. Strong collaborator across technical and non-technical teams. Agile leader ready to scale operations in a hyper-growth, data-driven environment. Curious about using AI and automation to elevate system reliability and performance. Qualification : Bachelors degree in IT, Business, or a related field (Masters preferred).

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Quoting Analyst II Renewals & Revenue Operations Location: Bangalore, India Shift Timing: 5:30 PM 2:30 AM IST Job Type: Full-Time | Global Renewals Team | Quote-to-Cash About the Role Rubrik is seeking a detail-oriented and analytical Quoting Analyst II to join our Global Renewals Operations team. In this role, you will support the timely and accurate creation of renewal quotes for our existing customer base, working closely with Renewals Representatives, Sales Operations, and other cross-functional teams. Your focus will be to streamline quoting processes, enhance contract alignment, and drive data accuracy to improve revenue predictability and retention. You will manage a high-volume quoting pipeline, contribute to quote validation, and provide insights on upgrade, refresh, and expansion opportunities. This is a mission-critical role where your precision and attention to detail directly impact Rubrik s recurring revenue performance. Key Responsibilities Partner with Renewals Reps to ensure all subscription renewal quotes are generated and delivered on time. Validate and ensure quote accuracy across SKUs, pricing, expiration dates, contractual terms, and upgrade details. Manage and monitor a pipeline of upcoming renewals and prepare corresponding quoting packages. Identify opportunities for refreshes, product flips, or upgrades early in the renewal lifecycle. Review changes in installed base and validate updates executed by Sales and Account Management teams. Work with Salesforce CRM and reporting tools to maintain clean, actionable data. Analyze large datasets to deliver actionable insights related to customer retention, product adoption, and renewal expansion. Collaborate with cross-functional teams to resolve discrepancies and improve overall quote-to-cash efficiency. Support the standardization of quoting workflows to enhance team scalability and consistency. Required Skills & Qualifications 3 8 years of experience in Renewals Operations, Revenue Operations, or Quote-to-Cash (QTC) processes. Strong working knowledge of Salesforce CRM and quoting tools (e.g., CPQ platforms). Excellent organizational skills with the ability to prioritize and multitask in a high-volume environment. Strong analytical and data interpretation skills with attention to detail. Effective written and verbal communication skills to interact with both internal teams and external stakeholders. Experience with installed base or inventory management is a plus. Ability to work independently, manage deadlines, and drive process improvements proactively. Bachelor s degree in Business, Finance, Operations, or a related field preferred. Preferred Competencies Understanding of SaaS renewal cycles, subscription billing, and contract management. Familiarity with B2B sales operations, customer lifecycle management, and forecasting methodologies. Experience in a fast-paced technology environment or global support function. At Rubrik (NYSE: RBRK), our mission is to secure the world s data. Through Zero Trust Data Security and Rubrik Security Cloud, we help enterprises defend against cyber threats, ensure data resilience, and guarantee business continuity across hybrid, SaaS, and multi-cloud environments. Be part of a team that's transforming how organizations protect their most valuable asset: data. Qualification : Bachelors degree in Business, Finance, Operations, or a related field preferred.

Senior PLM Analyst Teamcenter Location: Bengaluru Experience Required: 2 5 years Company: Pratt & Whitney (Raytheon Technologies) Job Overview Pratt & Whitney is looking for an experienced Senior PLM Analyst with a strong background in Teamcenter PLM systems to support the Engineering Applications team in delivering digital transformation and Model-Based Systems Engineering solutions across the enterprise. Responsibilities Develop, implement, and support customized PLM solutions using Teamcenter. Work closely with Engineering and DevOps teams to improve system availability, performance, and integration. Participate in Agile ceremonies, code reviews, sprint planning, and backlog grooming. Consult on PLM configuration issues, digital thread integration, and MBSE alignment. Contribute to the PLM roadmap and evaluate new tools and technologies like OpenPDM. Provide support for deployment, monitoring, and optimization of PLM tools. Assist with technical documentation, project status updates, and stakeholder presentations. Basic Qualifications 2 5 years of experience in PLM Teamcenter development and integration. Proficiency in customizing, configuring, and deploying PLM platforms. Strong communication, leadership, and cross-functional collaboration skills. Familiarity with DevSecOps practices and agile development methodologies. Preferred Qualifications Hands-on experience with Teamcenter Systems Modeler and OpenPDM. Understanding of MBSE, digital twin, or digital thread concepts. Ability to drive end-to-end solutions from design to implementation. Strong analytical and organizational skills with a proactive attitude. At Pratt & Whitney, we're redefining the future of aerospace. Join us to be part of a world-class team creating innovative technologies that power modern flight and sustainable innovation. Equal Opportunity Statement We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Apply Now Explore your potential with Pratt & Whitney. Apply today and be part of the digital transformation in aerospace engineering.

Position: Cloud Data Engineer AWS Big Data Location: Bangalore, India Employment Type: Full-time Experience Required: 5 to 8 years Purpose of the Position: Join the Infocepts Cloud Data Architect Team as a Cloud Data Engineer and help design and implement cutting-edge big data solutions on AWS. You will leverage your expertise in EMR, Athena, PySpark, S3, AWS Lambda, and SQL to develop robust and scalable data platforms. Key Responsibilities: Technology Assessment and Design: Assess existing technology landscape and data integration frameworks. Design complex Big Data use cases using AWS services under guidance of the Architect. Support architectural decision-making by evaluating trade-offs in cost, performance, and durability. Recommend optimizations to existing data infrastructure. Documentation and Stakeholder Communication: Create project documentation adhering to quality and delivery standards. Collaborate closely with Architects and Project Managers for scoping, estimation, and planning. Present design decisions to technical and business stakeholders clearly. Conduct PoCs and design review sessions. Process Improvement and Automation: Identify and suggest opportunities for automation and process enhancements. Mentor junior engineers and support technical problem solving. Training and Knowledge Sharing: Prepare and deliver internal training on AWS and Big Data topics. Lead client knowledge sharing sessions and contribute to case studies. Essential Skills: In-depth experience with AWS services: S3, EC2, EMR, Athena, Glue, Lambda Familiarity with MPP databases like Redshift, Snowflake, or SingleStore Proficiency in Apache Spark and Databricks Strong programming skills in Python Experience building data pipelines using AWS and Databricks Knowledge of Big Data file formats such as Delta Lake Advanced SQL skills for large-scale data manipulation Hands-on experience with Apache Airflow or similar orchestration tools Strong understanding of ETL workflows and data warehousing concepts Desirable Skills: Cloud databases: AWS Aurora, Snowflake Experience with Hadoop and Hive AWS Certifications (Associate or Professional level) are a plus Qualifications: Bachelor s degree in Computer Science, Engineering, or related field (Master s preferred) Overall 5+ years of IT experience with at least 3 years in AWS Big Data projects Ongoing learning and technical certifications are strongly encouraged Key Qualities: Strong problem-solving and analytical thinking Self-driven with a passion for emerging data technologies Excellent communication and client presentation skills Ability to work in cross-functional, agile teams Apply now to be part of a high-impact data transformation team working on large-scale cloud data projects! Qualification : Bachelors degree in Computer Science, Engineering, or related field (Masters preferred)

Job Title: Finance Analyst Location: Bangalore, India (On-site | 1:30 PM 10:30 PM IST) About Cytiva: At Cytiva, we are committed to advancing future therapeutics from discovery through delivery. As part of our mission, we rely on our finance team to deliver insights that drive strategic decisions and support our continued growth. Position Summary: We are seeking a Finance Analyst to join our Global India Finance Center of Excellence (COE) in Bangalore. This role will support key financial processes including budgeting, forecasting, month-end close, actuals reporting, and ad hoc analysis. The analyst will work closely with the FP&A leader and the operations team to deliver actionable insights that influence business performance. Key Responsibilities: Serve as a key finance partner to the FP&A leader and broader finance and operations teams, delivering data-driven insights to support decision-making and growth. Lead financial activities related to monthly and quarterly close, including pacing, consolidation of performance data, and preparation of financial forecasts and budgets. Develop and maintain financial tools and reports, including Bowler charts, scorecards, dashboards, and other performance tracking mechanisms. Conduct in-depth analysis of major cost drivers such as headcount and external contractors. Contribute to simplification initiatives and process improvements that enhance the capacity for high-value analysis; maintain up-to-date Standard Operating Procedures (SOPs). Required Qualifications: Bachelor s degree or MBA in Finance/Accounting, or qualification as CA/ICWA. 5 6 years of experience in finance or accounting roles, preferably with exposure to FP&A. Prior experience in a global business environment and familiarity with international financial processes. Advanced proficiency in Microsoft Excel and experience managing large datasets. Hands-on experience with ERP and BI tools such as Oracle, SAP, OneStream, or Qlik. Preferred Qualifications: Strong analytical and problem-solving skills with the ability to interpret complex data and communicate insights effectively. Experience with business process improvement and simplification initiatives. Comfortable working in dynamic, fast-changing environments with a high degree of ambiguity. Familiarity with modern BI platforms such as Qlik Sense or OneStream. Qualification : Bachelors degree or MBA in Finance/Accounting, or qualification as CA/ICWA.

Job Title: Business Analyst Associate Location: Bengaluru Experience Required: 8+ years Education: BE/B.Tech/MBA Domain Knowledge: BFSI (Banking, Financial Services, and Insurance) Certifications: Certification in Business Analysis (e.g., CBAP, PMI-PBA) Notice Period: Less than 60 days Job Overview: As a Business Analyst Associate, you will support the analysis and design phases of projects by collaborating with business stakeholders to understand their needs and translate them into actionable solutions. Your role will focus on the pre-initiation, initiation, and design stages, working closely with business and technical teams. You will help validate solutions, support User Acceptance Testing (UAT), and drive change adoption for CLIENT programs and projects. Key Responsibilities: Requirement Elicitation Engage with stakeholders, including business users, management, and subject matter experts, to gather detailed business requirements. Conduct interviews, workshops, focus groups, surveys, and observations to document stakeholder needs. Utilize various elicitation techniques like brainstorming, document analysis, and prototyping to uncover business requirements. Requirement Analysis Analyze and prioritize business requirements to ensure alignment with business objectives and project goals. Break down high-level business and user requirements into functional and non-functional requirements. Identify gaps, inconsistencies, and conflicts in requirements and collaborate with stakeholders to resolve them. Documentation Create comprehensive documentation, including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories, and Process Flow Diagrams. Maintain clear and concise documentation for ease of understanding and accessibility to all stakeholders. Stakeholder Communication Act as a liaison between business stakeholders and technical teams to ensure effective communication and a shared understanding of requirements. Facilitate meetings, presentations, and workshops to communicate findings, project updates, and recommendations. Solution Design & Implementation Collaborate with development teams to translate business requirements into functional specifications and technical requirements. Participate in designing and implementing solutions that meet business needs and improve operational efficiency. Provide input during design reviews to ensure solutions align with business requirements. Testing and Quality Assurance Develop and execute test plans, test cases, and test scripts to ensure that solutions meet business requirements and are defect-free. Conduct User Acceptance Testing (UAT), gather feedback, and refine solutions accordingly. Document and communicate test results to stakeholders. Data Analysis & Reporting Perform data analysis to support business decisions and provide actionable insights. Create and maintain dashboards, reports, and visualizations to track KPIs and project progress. Project Management Support Manage project timelines, deliverables, and resources to ensure successful project completion. Monitor and report on project progress, including risks, issues, and changes. Coordinate with project managers to ensure alignment with project plans and schedules. Continuous Improvement Identify opportunities for process improvements and recommend solutions to enhance business performance. Promote a culture of continuous improvement and innovation within the team and organization. Stay updated on industry trends and best practices to drive business improvements. Training & Support Provide ongoing support and training to stakeholders on new systems, processes, and tools. Develop training materials and conduct sessions to ensure successful adoption of solutions. Act as a point of contact for post-implementation support and troubleshooting. Industry and Domain Knowledge Stay updated on industry trends, regulatory changes, and best practices related to BFSI. Apply domain knowledge to ensure solutions align with industry standards and regulatory requirements. Domain Expertise Required: You should have experience in the following areas of Banking Operations: Wealth and Private Banking (Retail Banking) Retail lending and investing concepts Mortgage and credit card processes Contact Center Optimization (IVR, browser changes under digital channels) Branch optimization Payments International Payment Systems and Open-Banking API-driven payments End-to-End payment lifecycle experience Corporate payments, cash management, real-time/immediate payments ISO 20022 migration experience Investment and Commercial Banking (CMB) Corporate and cash management core products and services Trade operations, market liquidity, and capital flow Knowledge of regulatory issues and Automated Data Flow projects (e.g., RBI automated reporting systems) Skills & Qualifications: Educational Background: Master s degree in Business Administration or related field. Certifications: CBAP, PMI-PBA, or other relevant business analysis certifications. Technical Knowledge: Strong understanding of the Software Development Life Cycle (SDLC) and technical project management. Data Analysis Tools: Experience with tools like Excel, SQL, or Tableau for data analysis and visualization. Project Management Methodologies: Familiarity with Agile or Waterfall methodologies. Domain Expertise: Experience in Banking and Financial Services (BFSI), particularly in leading or participating in end-to-end digital transformation programs in Agile environments. Additional Expertise for Specific Projects: For Market Business Analysis (BA), the focus will be on analyzing business challenges and identifying requirements for digitization, especially in Agile environments (CSM certified, SAFe methodology). You will manage backlogs, engage stakeholders, and support market adoption efforts. For Digital Business Analysis (BA), you will collaborate with technology teams to ensure the solutions meet business needs. You'll work w...

Job Title: SAP S/4HANA Implementation Lead Key Responsibilities: Lead the end-to-end implementation, configuration, and ongoing support of SAP S/4HANA solutions. Work closely with functional teams to capture business requirements and design SAP solutions tailored to business needs. Configure SAP S/4HANA modules (e.g., Finance, Supply Chain, Manufacturing, Procurement, Sales & Distribution) and integrate them with existing systems. Conduct business process analysis and system configuration, ensuring alignment with industry best practices and compliance standards. Troubleshoot and resolve technical issues in SAP S/4HANA, minimizing system downtime and ensuring seamless performance. Participate in SAP S/4HANA upgrades, migrations, and system enhancements to keep the system optimized. Lead and execute system testing, including unit testing, integration testing, and user acceptance testing (UAT). Provide comprehensive end-user training and ongoing support to ensure smooth post-implementation transitions. Collaborate with internal teams and third-party vendors to facilitate system integration and data migration processes. Develop and maintain thorough documentation for SAP S/4HANA implementations and processes.

Group Manager Finance & Accounting Transformation, IBM Consulting About the Role A career at IBM Consulting is built on long-term relationships and close collaboration with clients across the globe. In this role, you'll work for IBM BPO, part of our Consulting team, which accelerates digital transformation through agile methodologies, process mining, and AI-powered workflows. As a Group Manager, you will work with leading visionaries across multiple industries to improve the hybrid cloud and AI journey for some of the most innovative and valuable companies in the world. Your ability to drive impactful change for clients is fueled by IBM s strategic partner ecosystem and our advanced technology platforms, including IBM Software and Red Hat. At IBM, curiosity and a constant quest for knowledge are central to success. In this role, you ll be supported by mentors and coaches who will challenge you to think outside of your role, come up with creative solutions, and deliver groundbreaking impact for clients. Our culture promotes career growth and continuous learning in an environment that embraces your unique skills and experience. Your Role and Responsibilities As a Group Manager, you will be responsible for managing finance clients across various industries, focusing on Finance and Accounts. Your responsibilities will include: Client Engagements/Contracts: Owning client engagements and contracts across geographies, ensuring the establishment of efficient processes, key metrics, and reporting mechanisms. Process Tracking & Decision-Making Support: Developing and maintaining robust tracking mechanisms for key operational indicators to support decision-making. Leadership & Change Management: Leading transformation efforts at a high level, providing guidance and inspiration to the team while driving change and managing challenging situations. Critical Process Parameters: Tracking and driving all process parameters that are "critical to quality" for process delivery. Team Development & Mentorship: Assisting in the career development of team members, including performance management, feedback, and training. Ensuring team members are adequately mentored and trained to meet process objectives and customer requirements. Required Education Bachelor's Degree in a related field (Finance, Accounting, Business Administration, etc.) Preferred Education Master's Degree in a relevant field. Required Technical and Professional Expertise 16+ years of experience in Finance and Accounting Delivery & Transformations. Proven experience in creating and developing value propositions, business cases, and industry-specific offerings. Expertise in strategic direction and initiatives design, including business outcome models, contracting structures, and the identification of new opportunities and business lines. Proficiency in supporting the sales team to build compelling business cases for prospective clients and collaborating with Process Delivery leaders to identify and implement process improvements. Continuous process improvement and transformation experience, including the ability to carry out maturity assessments. Preferred Technical and Professional Experience A certified Chartered Accountant, Company Secretary, or Certified Management Accountant. Proven experience in end-to-end processes like Record to Report, Procure to Pay, and Order to Cash. In-depth knowledge of central finance reporting, management reporting, and reports. Ability to influence stakeholders including internal and external customers, operations, and finance partners. An ambitious individual with the ability to work towards agreed targets/goals while maintaining a creative approach to tasks. Strong change management skills and the ability to manage time effectively. Proven interpersonal skills, contributing to team efforts and achieving related results. Stay up-to-date with technical knowledge through workshops, publications, and continuous education. At IBM Consulting, you ll be part of a dynamic, evolving team that drives change and transformation for clients worldwide. You ll have the opportunity to shape the future of finance and accounting processes, leveraging IBM s advanced technology platforms and strategic ecosystem. Join us and grow your career while making a lasting impact in the world of digital transformation. Qualification : Bachelor's Degree in a related field (Finance, Accounting, Business Administration, etc.)

What Makes Us a Great Place to Work We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four for the last 13 years. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents. Who You ll Work With Vector is Bain s integrated digital and analytics capability, bringing together Enterprise Technology and AI, Insights & Solutions (AIS) to deliver cutting-edge innovation. AIS, formed through the merger of Bain's Advanced Analytics and Innovation & Design teams, is a diverse group of experts in analytics, engineering, product management, and design. Together, we create human-centric solutions that leverage the power of data and artificial intelligence to drive competitive advantage for our clients. As part of AIS, the India-based Center of Excellence (COE) specializes in delivering Generative AI (Gen AI) and advanced engineering solutions for our clients globally. The COE will also lead the charge on building solution accelerators for our clients. What You ll Do As a Manager, AIS Software Engineering, you will lead the development and application of technical solutions to address complex problems in various industries. You will guide a diverse engineering team through the entire engineering lifecycle while collaborating with remote and distributed teams, including both technical and consulting teams across the globe. Your responsibilities will include designing, developing, optimizing, and deploying cutting-edge software engineering solutions and infrastructure at the production scale required by the world s largest companies. Collaboration: Work closely with colleagues in the AIS COE (e.g., data scientists, ML engineers, software engineers, platform engineers) to build software solutions that solve clients business problems. Technical Leadership: Serve as the overall technical leader, providing deep expertise in software engineering, distributed systems, AI, and application architecture design. Lead the development and delivery of end-to-end solutions for client cases. Development Lifecycle: Lead key parts of the software development life cycle, including architecture design, writing clean code, conducting code reviews, writing documentation, and identifying issues and resolutions. Framework Development: Collaborate on (or lead) the development of re-usable common frameworks, models, and components to address common software engineering problems across industries and business functions. Best Practices & Innovation: Drive best practices in software engineering and share learnings with team members in AIS. Promote industry-leading innovations to create significant client impact. Team Management: Contribute to creating a great working environment that attracts talented engineers. Act as a PD Advisor as needed and support recruiting and onboarding new team members. Travel Requirements: Minimum travel, based on project needs and training opportunities. About You Education & Experience: Bachelors/Master s degree in Computer Science, Engineering, or a related technical field. 8+ years of hands-on experience in web development, programming languages, version control, software design patterns, infrastructure, deployment, integration, and unit testing. 3+ years of experience managing software engineers. A proven track record of leading a team and collaborating on strategic initiatives, with experience in shipping production applications and software analytics products. Technical Expertise: Expert knowledge (5+ years) of Python. Deep experience with server-side frameworks and technologies such as FastAPI, Node.js, Flask. Familiarity with cloud platforms like AWS, Azure, or GCP. Strong understanding of software architecture, DB design, scalability, and SQL, with experience in RDBMS (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Cassandra, Elasticsearch). Experience with client-side technologies such as React, Vue.js, HTML, and CSS. Familiarity with DevSecOps principles, CI/CD tools, MLOps, LLMOps, and infrastructure as code (Jenkins, Docker, Kubernetes, Terraform). Knowledge of software security, privacy regulations, and cybersecurity. Soft Skills: Strong interpersonal and communication skills, including the ability to explain technical concepts to colleagues and clients from other disciplines. Curiosity, proactivity, and critical thinking. Ability to collaborate effectively with people at all levels and with multi-office/region teams. Ability to work independently, manage multiple priorities, and thrive in a fast-paced and ambiguous environment. About Us Bain & Company is a global consultancy that helps the world s most ambitious change makers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a platinum rating from EcoVadis, the leading platform for environmental, social, and ethical performa...

Sr. Business Systems Analyst, Services 2 Description Hungry, Humble, Honest, with Heart. The Opportunity In this role, you will help drive productivity for our SRE team, accelerate growth, and foster a culture of innovation. As an integral member of the team, your analytical skills, process expertise, and collaborative mindset will be key to your success. About the Team The SaaS Engineering team at Nutanix is a globally distributed group working across the US, EMEA, and APAC. We have a track record of delivering impactful solutions and invite you to be part of our dynamic, innovative, and collaborative team. We offer a vibrant work environment, cutting-edge technologies, and the opportunity to shape the future of cloud computing. Join a diverse and talented team driving transformation in the SaaS space. Your Role Evaluate business requirements, identifying gaps, interdependencies, and conflicts within proposed solutions. Document business requirements, design solutions, create roadmaps, and develop an in-depth understanding of current and future processes. Continuously improve and optimize support processes and procedures to enhance productivity. Coordinate, influence, and manage necessary resources to ensure the successful implementation of assigned projects according to plan and schedule. Collaborate extensively with development teams to translate business requirements into efficient solutions, especially for cross-functional initiatives. Act as a liaison between SaaS Engineering and stakeholders, leading end-to-end critical initiatives and fostering collaboration across teams. First Year Objectives Build strong relationships with key stakeholders, facilitating communication and collaboration between departments. Manage case queues, providing timely support to end users, resolving issues, and addressing inquiries. Serve as the functional Salesforce expert for your areas of responsibility, assisting in prioritizing bug fixes and continuous improvement initiatives. Adopt and adhere to PMO and SOX processes, ensuring designs flow seamlessly through end-to-end business processes. Optimize existing workflows and implement all designs with proper exception handling. What You Will Bring 6+ years of relevant experience, with progressively increasing levels of responsibility. Proven experience leading and participating in project teams focused on business process improvements. Strong knowledge and experience in supporting business systems. Deep understanding of Salesforce Service Cloud is essential. 2-3 years of proven work experience in the Services domain, with a focus on Service Cloud. BE, BS, or MBA degree is required. Work Arrangement Hybrid: This role combines remote work with in-person collaboration. Most roles require working from the office at least 2-3 days per week, though team-specific expectations may vary. Your manager will provide additional guidance based on team norms. Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other legally protected status. We hire and promote individuals solely based on their qualifications for the role. Nutanix fosters an inclusive work environment where all employees can thrive, free from unlawful discrimination, intimidation, or harassment. We are also committed to providing reasonable accommodations for persons with disabilities. Qualification : BE, BS, or MBA degree is required.

Job Title: Business Applications Administrator/Analyst Location: Bengaluru (Hybrid) About Couchbase: As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission! Position Overview: Couchbase is changing the world through data platforms and is looking to evolve our business application footprint to support this mission. The growing team is searching for a Business Applications Administrator/Analyst to support the internal applications. The right candidate loves automation, has implemented or supported integration systems, and is capable of working autonomously to create their own roadmap. Technologies supported include ERP (Netsuite) and other SaaS applications that interact with this core system. Key Responsibilities: Work with key system owners to develop a roadmap for streamlining systems. Serve as the primary systems administrator for key finance business systems, including Netsuite, Coupa, Concur, RevPro, and Avalara. Familiarity with integration business processes for key financial systems. Familiarity with integration tools like Boomi, SnapLogic, Workato, etc. Assist with project scoping, planning, and scheduling. Work with cross-functional business teams to define best practice business processes. Efficiently optimize existing business processes to drive productivity. Perform general support functions for Netsuite, Coupa, RevPro, and other peripheral finance systems, including user account maintenance, reports, new user setup, and related tasks. Preferred Qualifications: 3-5 years of experience as a Business Analyst in Netsuite. Excellent knowledge of key Netsuite areas like Order Management, Invoicing, Cash Application, and Saved Searches. Understanding of integrations between Salesforce and Netsuite applications is a plus. Familiarity with setting up integrations using API keys is a plus. Understanding of support tools like Zendesk or Jira. Ability to gather business requirements and translate them into functional requirements with the development team. Ability to identify manual processes and assist in automating them. Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy, and consume modern applications. With Capella, our flexible, affordable cloud platform, we empower organizations to quickly build and deliver premium customer experiences with unmatched price-performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications. Benefits at Couchbase: Generous Time Off Program: Flexibility to care for yourself and your family. Wellness Benefits: Comprehensive medical plans, dental, vision, life insurance, and employee assistance programs. Financial Planning: RSU equity program, ESPP, retirement planning, and business travel insurance. Career Growth: A Be valued, Create value approach to your career development. Fun Perks: Ergonomic office setup, food & snacks for in-office employees, and more!

Senior Payroll & HR Generalist About Saviynt Saviynt is an identity authority platform designed to power and protect organizations in an era of digital transformation. As businesses navigate growing cybersecurity risks, our Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence, ensuring secure, right-time access to critical digital resources. To support our rapid growth, we are seeking a Senior Payroll & HR Generalist who will play a crucial role in managing payroll processes and leading key HR functions across India and the APAC region. This role will report to the Manager of Payroll & Benefits in El Segundo, CA, for functional leadership, while working locally under the Director of Human Resources in Bengaluru. Key Responsibilities Payroll Processing & Compliance Lead and oversee end-to-end payroll processing for India & APAC, ensuring accuracy, compliance, and timeliness. Partner with global payroll and accounting firms to maintain adherence to international payroll regulations and best practices. Review, analyze, and verify payroll reports to identify discrepancies, processing necessary adjustments before final payroll completion. Maintain and update payroll data in Namely, ensuring accurate records of compensation, tax deductions, bonuses, and statutory contributions. Manage payroll-related benefits administration, including incentives, tax deductions, and retirement contributions. Ensure compliance with local labor laws, taxation policies, and company policies related to payroll and employee benefits. HR Generalist & Employee Lifecycle Management Oversee employee leave management, ensuring accurate payroll integration and compliance with company policies. Support onboarding & offboarding processes, ensuring payroll setup for new hires and accurate termination payouts. Assist with performance evaluation processes, ensuring payroll-related adjustments align with compensation changes. Serve as an HR compliance expert, advising on payroll-related labor laws, employment verification, and unemployment claims. Audit, Reporting & Strategic HR Support Prepare payroll-related reports for internal and external stakeholders. Facilitate payroll audits, pension filings, and employment verifications. Work closely with HR leadership to align payroll strategies with business objectives and drive process improvements. Provide administrative, operational, and strategic HR support to the Director of Human Resources as needed. What You Bring Extensive experience in payroll processing & HR functions for India & APAC. Strong knowledge of Indian labor laws, payroll compliance, taxation, and employee benefits. Experience in full-cycle payroll management, including incentives, tax deductions, and statutory contributions. Proficiency in HR systems (Namely or similar HRIS platforms). Ability to manage audits, reports, and compliance documentation. Excellent attention to detail, problem-solving, and analytical skills. Strong collaboration skills with global teams across multiple time zones. Preferred (Good to Have): Experience working in a fast-paced SaaS or tech-driven organization. Knowledge of global payroll practices (US, Europe, APAC, etc.). Work in a high-growth, technology-driven environment that values innovation and excellence. Gain exposure to global payroll processes & HR strategies in a dynamic, fast-paced setting. Collaborate with industry-leading professionals and contribute to scaling a global workforce. Competitive compensation, benefits, and professional growth opportunities. Saviynt is an equal opportunity employer. We welcome applicants from diverse backgrounds and do not discriminate based on race, gender, age, disability, or veteran status. If you re a detail-oriented payroll and HR expert passionate about process efficiency and compliance, we d love to hear from you!

Role Purpose: IT Business Analyst We are seeking an IT Business Analyst to join our growing team, supporting Vodafone in delivering high-profile internal and customer-facing projects. This role offers the opportunity to work on significant and often market-leading projects, providing analytical and commercial insight to drive solutions that align with Vodafone s strategic goals. The IT Business Analyst will work closely with senior stakeholders from both business and technical teams to ensure the delivery of cutting-edge IT solutions and exceptional customer experiences. The ideal candidate will be well-versed in business analysis tools and techniques, capable of capturing, documenting, and managing business needs while assessing the business architecture impact of proposed changes. Key Responsibilities Stakeholder Management & Collaboration: Build and maintain trusted relationships with key project stakeholders, including Project Managers and Solution Architects, providing regular updates and escalating issues as needed. Requirements Gathering & Documentation: Use appropriate business analysis tools and techniques to capture, document, and communicate business requirements effectively throughout the project lifecycle. Impact Assessment: Assess the impact of proposed changes on existing processes, organisation, and technology. Provide impact assessments to project scope and deliverables, ensuring traceability of requirements. Business Design & Architecture: Document and communicate business design, ensuring the clarity of impacted stakeholders and business sponsors. Use Business Architecture methods to identify and articulate the people, process, and technology impacts of each project. Project Leadership: Lead the analysis effort on projects, developing the initial project concept, challenging assumptions, prioritising business needs, and driving the requirements process while keeping the customer at the core. Continuous Improvement: Actively identify opportunities for process improvement and contribute to evolving team capabilities. Share project and business knowledge to help grow the team s expertise. Risk & Issue Management: Keep the Analysis and Design Senior Manager informed of any risks, issues, or resource changes, ensuring smooth project delivery. Communication & Collaboration: Maintain open communication with internal teams, external stakeholders, customers, suppliers, and peers. Promote the value of business analysis activities and how they fit into the project delivery lifecycle. Key Skills & Experience Business Analysis Expertise: Proven experience with a range of business analysis tools and techniques, including requirements gathering, business process modeling, and business impact assessments. Stakeholder Management: Strong communication, influencing, and negotiation skills with the ability to engage effectively at senior management levels. Project Management Collaboration: Experience working within structured project management environments and collaborating with Project Managers and Solution Architects. Business Architecture Knowledge: Familiarity with Business Architecture methods to assess people, process, and technology impacts. Adaptability & Proactivity: Ability to work in a fast-paced, customer-focused environment, adapting to evolving priorities and business needs. Continuous Improvement: Experience in identifying and implementing process improvements to enhance business analysis practices.

About GBFS Team: The Global Business and Finance Support (GBFS) team provides operational support to Qualcomm s headquarters and global regional teams, focusing on finance and business operations activities such as sales incentive planning, reporting, forecasting, basic analysis, and deriving insights from key business metrics. This role is designed to offer world-class internal support to sales teams, customer service, and HQ, ensuring seamless operations and helping them overcome business challenges with the help of tools like Salesforce, Tableau, and Power BI. General Summary: As a Business Operations Analyst, you will be responsible for supporting sales performance, forecasting, data analysis, and CRM management. The ideal candidate will possess strong analytical and technical skills, collaborate with cross-functional teams, and have a passion for delivering valuable business insights. Key Responsibilities: Generate detailed sales performance reports and dashboards, providing actionable insights to inform strategic decisions. Prepare accurate sales forecasts and assist with incentive planning. Collaborate with cross-functional teams, such as sales, finance, and IT, to ensure process alignment and operational efficiency. Maintain and optimize the Salesforce CRM system, ensuring data accuracy and supporting sales activities. Support monetization processes and analyze business performance metrics. Conduct transition calls and process reviews with HQ and global regional teams. Document processes, prepare reports, and offer recommendations for process improvement. Flexibly participate in evening calls (8 PM 11 PM IST) or work in shifts (2:30 PM to 11:30 PM) as needed for reviews and global coordination. Perform additional ad hoc business operations activities as required. Minimum Qualifications: 4 6 years of relevant experience in business analysis and operations activities. Strong proficiency in Advanced Excel, Salesforce, and incentive reporting and analysis. Solid understanding of business process monetization. Excellent analytical and problem-solving skills with a conceptual approach to data analysis. Strong communication skills (both verbal and written) and ability to work with global teams. Flexible schedule, with availability for evening calls and HQ reviews. Preferred Qualifications: Experience with tools such as Tableau and Power BI for data visualization and reporting. Educational background in Business Analytics, Business Administration, or related fields from a reputed B-school. Bachelor s degree in Science, Technology, Commerce, or Economics. Diploma in Business Analytics is a plus. Why Join Qualcomm? At Qualcomm, you ll work in a dynamic and innovative environment, collaborate with global teams, and contribute to cutting-edge business operations. We offer: Opportunities for learning and professional growth. Flexible working arrangements and a supportive work culture. The chance to work with some of the brightest minds in the industry. Qualification : Bachelors in science / B Tech / commerce / economics and/or

Role Summary We are seeking a highly motivated and experienced Business Finance Manager to lead financial planning, business analysis, and process improvement initiatives for our fast-growing business. The ideal candidate will work closely with category heads, manage financial health, and drive growth while collaborating with multiple stakeholders to ensure effective decision-making. Key Responsibilities Annual Operating Plan (AOP) & OKRs: Define and manage the Annual Operating Plan (AOP) and Objectives and Key Results (OKRs) for the assigned category. Financial Reporting & Analysis: Provide detailed financial reports and insights to key stakeholders, recommending actions based on business performance. Develop financial models to support business decisions and facilitate growth strategies. Business Health & Growth: Co-own the category goals with business heads and ensure the financial health of the business. Identify growth opportunities through regular reviews, evaluations, and strategic planning. Trend Analysis & Projections: Develop and monitor business trends and projections, ensuring accurate forecasting and planning. Collaboration & Decision Support: Collaborate with cross-functional teams to prioritize and execute business projects. Lead process improvement initiatives to enhance efficiency and scalability. Monthly Planning & Closure: Oversee monthly planning, reviews, and closure activities, ensuring adherence to financial targets. Vertical Management: Manage business finance for at least two verticals, ensuring performance alignment with organizational goals. Minimum Qualifications Chartered Accountant (CA) or MBA with 5+ years of experience in Business Finance. Strong proficiency in MS Excel and presentations. Analytical mindset with excellent problem-solving skills. Self-motivated team player with proactive initiative and ownership. Strong stakeholder management and interpersonal skills. Preferred Qualifications Prior experience in Business Finance roles. Deep understanding of financial trends within the company and the broader market. Business acumen with a strategic mindset and the ability to understand general business development and operations. Experience in commercial negotiations, partnerships, and alliances. Familiarity with agreements and contract reviews. Prior experience in Ecommerce, Fintech, Startups, or Consumer Tech. PhonePe Full-Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-Care Support Program Mobility Benefits: Relocation Assistance, Transfer Support Policy, Travel Policy Retirement Benefits: Employee Provident Fund (PF) Contribution, Flexible PF Contribution, Gratuity, National Pension Scheme (NPS), Leave Encashment Other Benefits: Higher Education Assistance, Car Lease Program, Salary Advance Policy Qualification : Chartered Accountant/ MBA with 5+ year of work experience

Overview: The Service Management Team at RTX is working on a high-profile enterprise-wide project to move their ServiceNow platform into a consolidated, singular solution. This project recently went live and is transitioning from the hyper-care phase into defect handling and QA work. The Senior ServiceNow Developer will be integral to the ongoing success of this consolidation, supporting development, integrations, testing, and further enhancements. Primary Responsibilities: Solution Development & Integration: Develop solutions in the RTX ServiceNow platform, focusing on modules, workflows, and integration possibilities based on business requirements. Implement and maintain custom applications within ServiceNow, ensuring seamless integration with other enterprise applications. Business Process Analysis & Improvement: Review and understand client-specific processes, identify areas for improvement, and design solutions that improve results, processes, and data to meet stakeholder expectations. Development & Testing: Design, prototype, implement, test, and deploy business rules, client scripts, UI pages, actions, policies, scheduled jobs, import sets, transform maps, ACLs, and notifications. Perform end-to-end development across all ServiceNow modules, ensuring functionality aligns with business goals and best practices. Handle migration activities (Dev to QA, QA to Prod) and coordinate ServiceNow upgrades and service pack installations. Documentation & Reporting: Develop necessary technical and project documentation, including project plans, technical designs, developer notes, and user manuals. Collaboration: Work with stakeholders to understand business needs and provide technical expertise to ensure ServiceNow meets organizational requirements. Collaborate with cross-functional teams to coordinate testing and deployment schedules. Requirements: Experience: 5+ years of experience as a Senior ServiceNow Developer, including experience with ServiceNow consolidations in large enterprise environments. Extensive experience with JavaScript, JQuery, Prototype, and Jelly scripting within ServiceNow. Proficiency with web technologies, including APIs, CSS, XML, HTML, and Webservices. Technical Knowledge: Strong understanding of ITIL practices and how they provide value through service lifecycle management. Hands-on experience with the SDLC (Software Development Life Cycle), including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment. Nice to Have: Certifications: Certified ServiceNow Administrator. ServiceNow Developer Certification. ITIL Certification. Additional Skills: Hands-on experience with Flow Designer and Service Catalog Development. Key Competencies: Problem Solving & Innovation: Ability to troubleshoot issues, develop innovative solutions, and implement custom features to meet complex business requirements. Communication Skills: Strong written and verbal communication skills to collaborate with cross-functional teams and document technical solutions. Adaptability & Continuous Learning: Demonstrates a commitment to learning and staying updated on the latest ServiceNow developments and industry best practices. RTX & ServiceNow Project Details: This enterprise-wide project focuses on consolidating various instances of ServiceNow into a singular platform, allowing RTX to streamline their Service Management processes. The successful candidate will be a key player in helping transition from the hyper-care phase and ensuring the platform evolves to meet ongoing business needs.

Position Summary: We are seeking a dynamic and experienced leader for the Site Lead for EIS position. Reporting directly to the RTX Identity & Access Management Lead, you will be responsible for overseeing multi-disciplined infrastructure functions at the site level. This includes ensuring the seamless integration of corporate infrastructure objectives and strategic initiatives, while driving operational excellence across various infrastructure domains. You will lead a high-performing infrastructure team and oversee the execution of key initiatives that contribute to the organization s success. Key Responsibilities: Leadership & Strategy: Oversee the execution of the EIS team s vision, roadmap, and strategy to streamline operations and drive optimization. Lead the site s infrastructure operations, managing business operations, strategy, and operational excellence. Drive policy compliance and security awareness across the site, ensuring alignment with corporate EIS strategies. Cross-Functional Collaboration: Foster collaboration with multiple EIS functions to integrate processes and execute the EIS team portfolio. Work closely with the EIS leadership team to facilitate decision-making and allocate resources effectively. Operational Support & Improvement: Manage EIS Business Operations, ensuring key performance targets and continuous improvement initiatives are met. Partner with various teams to ensure alignment of priorities with the organization s business strategy and compliance requirements. Team Management & Development: Lead and mentor cross-functional, high-performing infrastructure teams, setting clear goals, providing performance evaluations and feedback, and offering direction and support. Manage organizational change management initiatives and support portfolio and project management activities. Executive Communication & Reporting: Deliver presentations to senior executive leadership, communicating key updates and project milestones effectively. Qualifications You Must Have: Experience: Minimum 12 years of experience in leading, cross-regional, multi-disciplined infrastructure teams. Alternatively, 10 years of experience with an advanced degree. Leadership & People Management: Extensive experience in supervising and managing people, including overseeing cross-functional teams, setting goals, providing performance feedback, and supporting professional development. Collaboration & Decision-Making: Proven ability to collaborate with various teams and stakeholders, making informed decisions that align with organizational goals. Technical Proficiency: Solid experience with organizational change management and portfolio/project management. Proficiency in Microsoft Office tools, Visio, and MS Project. Education: A University Degree or an Advanced Degree. Qualifications We Prefer: Integrity & Professionalism: Embody the highest ethical standards and professionalism, influencing and motivating others across all levels of the organization. Business & Process Improvement: Strong background in business operating and process improvement frameworks (e.g., R6s, CORE, SAFe). Critical Thinking & Problem-Solving: Strong critical thinking skills with the ability to manage complexity, ambiguity, and exercise independent judgment. Leadership Excellence: Advanced business knowledge with demonstrated leadership capability to deliver results and meet organizational goals. RTX Equal Employment Statement: RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Qualification : Requires a University Degree and a minimum 12 years of experience, or an Advanced Degree and a minimum 10 years experience.