Business Process Management Jobs in Bengaluru

Job Title: Business Analyst Granite Location: Bengaluru Company: Altisource About Altisource At Altisource, we thrive in a fast-paced, collaborative environment where innovation meets impact. If you're a self-motivated, quick learner who enjoys working both independently and in teams and you're passionate about data, automation, and creating business value we d love to meet you! We re currently seeking a Business Analyst to join our Granite team, focusing on data analysis, configuration, and financial operations. This is an exciting opportunity to contribute to a growing, stable organization and build a meaningful career. Key Responsibilities Data Analysis & Reporting Execute complex data queries and generate reports using SQL. Analyze operational and financial data to support business strategy. Create insights using Excel, Power Query, and other reporting tools. Billing & Financial Operations Manage invoicing, billing, and reconciliation in coordination with the Accounting team. Maintain accurate financial records and ensure compliance with internal processes. Apply basic accounting principles in financial workflows. Documentation & Process Management Create and maintain business documentation, process manuals, and reports. Edit and format PDFs to align with company standards. Organize operational data and financial records for easy access. Client Engagement & Onboarding Work directly with clients to gather business requirements. Support onboarding and ensure a smooth integration process. Translate client needs into functional product workflows and features. Automation & Efficiency Develop automation tools using VBA, Power Query, and other platforms. Continuously seek ways to streamline processes and improve productivity. Cross-Functional Collaboration Partner with technology and business teams to deliver solutions. Communicate effectively with stakeholders, including senior leadership. Design process flows (Visio) and prepare executive presentations (PowerPoint). Qualifications Bachelor s degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field. 3+ years of experience in business analysis, product management, or operations. Hands-on experience managing IT projects and system integrations. Proficient in SQL, Excel, Word, Visio, and PowerPoint. Knowledge of financial systems, databases, and BI tools. Preferred Skills Strategic thinker with strong problem-solving skills. Excellent communication and stakeholder management abilities. Strong documentation and organizational skills. Experience with SaaS platforms and financial data handling is a plus. Join us and be part of a team that values innovation, integrity, and impact. Qualification : Bachelors degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field

Job Title: Process Trainer Location: Bengaluru Company: Altisource (NASDAQ: ASPS) About Us At Altisource, we build world-class technology and services for the mortgage and real estate industries. We partner with 7 of the top 10 U.S. mortgage servicers, operate one of the top three real estate auction platforms, and manage a cooperative representing over 15% of the $1.8 trillion U.S. originations market. If you're detail-oriented, have a passion for training, and thrive in a dynamic environment this is your chance to make an impact. Position Summary We re looking for a skilled and enthusiastic Learning & Development (L&D) Trainer to design and deliver high-impact training programs for our mortgage services teams. You'll play a key role in enhancing performance, improving process understanding, and supporting business goals. This role is based in Bengaluru, and will begin in a remote capacity. Key Responsibilities Training Delivery & Facilitation Conduct engaging and effective training sessions (both live and online). Facilitate new hire, cross-skill, refresher, and floor support training. Apply adult learning principles and creative training techniques for maximum retention. Instructional Design & Content Development Design customized L&D programs based on business needs. Collaborate with SMEs to convert expert content into learner-friendly modules (classroom, online, or blended formats). Performance Tracking & Coaching Monitor trainee performance during training programs; provide developmental feedback and coaching. Use data analytics to identify training gaps and conduct refresher sessions as needed. Process Management & Improvement Maintain training records and data as per L&D protocols. Drive process improvements in training delivery and program management. Support training-related documentation and project timelines. Stakeholder Collaboration Liaise with business and L&D teams to ensure alignment on processes, scheduling, and training requirements. Attend and implement insights from any client-mandated training sessions. Mentorship & Team Support Mentor junior trainers in facilitation, content delivery, and training methodologies. Participate in on-the-job training support and floor activities. Qualifications & Skills Experience: Minimum 2+ years of experience in U.S. Mortgage Origination Services. Education: Graduate in any discipline. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Communication: Strong verbal and written communication skills. People Skills: Good interpersonal and team management capabilities. Business Acumen: Ability to analyze data, recommend process changes, and collaborate with global teams. Work Ethic: Strong organizational skills with the ability to meet tight deadlines and handle pressure. A collaborative and growth-oriented work environment. Opportunities to make a meaningful impact through training and development. A chance to work with one of the leading names in the mortgage and real estate industry. Join us and be a part of transforming how homes are bought, sold, and managed. Qualification : Graduate in any discipline

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

Job Title: General Manager Market Research Location: Bangalore Employment Type: Full-Time About the Role We are seeking a motivated, self-driven leader with a strong technical background and a passion for market research to join our Sector Research team. This is a senior role focused on driving high-quality market research across diverse sectors including FinTech, SaaS, FoodTech, Cybersecurity, Healthcare, and more. This position involves managing and mentoring a team of subject matter experts while leading the research strategy and process improvements. Note: This role is specifically for candidates with a market research or related background. It is not suitable for Investment Analysts, Associates, CAs, CFAs, or Finance Executives. Key Responsibilities Lead Sector Research Oversee multiple market research projects across sectors such as FinTech, SaaS, FoodTech, etc. Guide and mentor a team of researchers, ensuring high-quality, insightful research outputs. Define strategic direction for sector research and ensure alignment with business goals. Process Ownership & Team Management Take complete ownership of research processes within the department. Identify and resolve project bottlenecks to meet deadlines and quality standards. Organize and facilitate training programs to upskill team members as needed. Provide ongoing mentorship and constructive feedback to foster continuous improvement. Collaborate with senior stakeholders to review project status and implement course corrections. Department Blueprint & Strategy Design foundational building blocks and operational blueprints for the research department. Gather inputs from peers and secure buy-in from senior management. Develop a prioritized roadmap of actionable projects to drive impact and efficiency. Implementation & Optimization Build scalable and efficient research processes, with an emphasis on accuracy and automation. Define and track KPIs to measure project and team performance. Address team queries and integrate solutions into Standard Operating Procedures (SOPs). Monitoring & Continuous Improvement Establish protocols and MIS reports to monitor departmental health and project progress. Escalate any non-compliance or quality concerns promptly. Identify opportunities for new projects and process enhancements based on data insights. Continuously refine the department blueprint and processes to optimize outcomes. Requirements Graduated from a Tier 1 institute with top-notch academic credentials. 5+ years of experience in market research, business strategy, consulting, or related fields. Strong analytical and problem-solving skills; ability to apply first-principles thinking. Proven leadership skills with a passion for mentoring and developing team members. Collaborative mindset with the ability to work across departments. Results-driven, with a high level of ownership and commitment to excellence. Strong decision-making skills grounded in logical reasoning and openness to feedback. What You Can Expect at Tracxn A meritocracy-driven and candid culture with zero politics. Collaborative environment with intellectually curious colleagues. Fast-paced learning with continuous mentorship to help you reach your full potential. Qualification : Graduated from a Tier 1 institute with top-notch academic credentials

Job Title: Operations Manager Project Management Office (PMO) Location: Bangalore, Karnataka, India Department: Talent Acquisition Experience: 6 to 8 years About the Role As the Operations Manager PMO, you will be instrumental in shaping and driving the project and program management framework across MathCo. Your leadership will ensure strategic alignment, optimize resource utilization, and guarantee successful delivery of projects on time, within budget, and at the highest quality standards. This role combines hands-on program management with team mentorship, stakeholder engagement, and continuous process improvement. Key Responsibilities Develop, implement, and continuously improve project management methodologies, tools, and best practices aligned with organizational goals. Oversee program and portfolio management to ensure strategic alignment across projects. Optimize resource allocation by matching skills and capacity to project requirements. Independently drive and program manage departmental initiatives to meet targeted outcomes. Mentor and coach junior project management staff, building organizational project management capabilities. Collaborate with business partners to establish process governance that enhances operational efficiency. Utilize formal PM tools and systems for managing tasks, risks, resources, and changes effectively. Monitor employee utilization and billability; forecast staffing needs proactively. Analyze financial data budgets, forecasts, margins providing insights to leadership for sound decision-making. Ensure timely invoicing and manage receivables from external stakeholders. Manage contractual documentation (SOWs, MSAs), ensuring compliance and proper updates. Engage with stakeholders at all levels to ensure smooth execution and issue resolution. Lead continuous improvement efforts to enhance project management frameworks and processes. Skills & Competencies Strong leadership and problem-solving capabilities. Exceptional written and verbal communication, able to engage effectively with internal teams and external clients. Excellent organizational and time-management skills; adept at managing multiple priorities in a dynamic environment. Sharp critical thinking, analytical, and forecasting skills to anticipate risks and propose solutions. Proficient in MS Office Suite (Excel, PowerPoint, Word) and familiar with project management software/tools. Experience in risk management and mitigation planning. Highly collaborative with strong interpersonal and influencing skills to drive outcomes. Qualifications Bachelor s or Master s degree in Business, Management, or a related discipline. 6 to 8 years of experience in project management, program management, or PMO leadership roles. Proven experience managing cross-departmental projects and initiatives. Project management certification such as PMP, PRINCE2, or equivalent is an advantage. Lead impactful projects that contribute directly to MathCo s growth and operational excellence. Work with a dynamic, collaborative team committed to innovation and continuous improvement. Opportunity to influence strategic decisions and shape project management practices across the company. Thrive in a culture that values transparency, accountability, and professional development. Qualification : Bachelors or Masters degree in Business, Management, or a related discipline.

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Senior Software Engineer Build & Release (5+ Years) | Bangalore Location: Bangalore Experience Required: 5+ Years Job Type: Full-time About the Role We are seeking an experienced Senior Software Engineer (Build & Release) to join our engineering team in Bangalore. In this critical role, you will lead and optimize our build automation, release management, and configuration processes, ensuring that software products are delivered efficiently, reliably, and at scale. You ll work closely with developers, QA, and operations teams to create a robust CI/CD pipeline and streamline the overall software delivery lifecycle. Key Responsibilities Design, implement, and manage automated build and deployment pipelines. Develop and maintain tools for build, packaging, and release management. Troubleshoot and resolve build failures, deployment issues, and release-related bugs. Monitor, document, and improve build performance and packaging efficiency. Create internal tools and scripts to enhance packaging and automation processes. Collaborate with cross-functional teams to integrate release pipelines into CI/CD workflows. Ensure quality assurance by performing build validations and release testing. Maintain a version-controlled repository for all configuration items across projects. Generate build reports, status dashboards, and performance metrics. Research and implement best practices in DevOps and release engineering. Required Technical Skills Strong hands-on experience with Visual Studio, TFS Source Safe, SQL Server, C#, and MSBuild. Proficiency in CruiseControl or other CI/CD tools. Knowledge of web server configurations, especially IIS. Solid foundation in build scripting, automation, and source control systems. Strong understanding of software development lifecycle (SDLC) and release methodologies. Preferred Skills Experience designing and maintaining CI/CD pipelines in a Microsoft-centric environment. Familiarity with DevOps practices, infrastructure automation, and continuous delivery. Exposure to build monitoring tools, automated test setups, and rollback mechanisms. Experience working in Agile/Scrum environments. Qualifications Bachelor s or Master s Degree in Computer Science, Information Technology, or a related field. Minimum 5 years of experience in Build & Release Engineering, with a background in software development and configuration management. Who You Are A detail-oriented engineer with a passion for automation and process improvement. A team player who believes in collaboration and cross-functional communication. A problem-solver with strong analytical and troubleshooting skills. Committed to continuous learning and growth in the field of DevOps and release management. Flexible working hours Continuous learning & development opportunities Medical and insurance benefits Supportive, growth-oriented work culture About In4Velocity Founded in 2004, In4Velocity is a leading technology provider for real estate, construction, and infrastructure companies. Our flagship product, In4Suite , is a powerful platform that digitizes real estate operations end-to-end, offering a unified solution that integrates buy-side, sell-side, and internal workflows. Used by clients across the globe, In4Suite empowers developers with actionable insights, a strong Business Intelligence engine, and seamless process management setting new benchmarks in real estate technology. Apply now and accelerate your career with In4Velocity. Qualification : Bachelors or Masters Degree in Computer Science, Information Technology, or a related field.

Data Scientist Lead - L1 Requisition ID: 64997 Location: Bengaluru, India Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) Company Overview Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. Job Description Role Purpose: The purpose of this role is to define, architect, and lead the delivery of machine learning and AI solutions. Key Responsibilities: Demand generation through support in Solution development Support Go-To-Market strategy. Collaborate with sales, pre-sales & consulting teams to assist in creating solutions and propositions for proactive demand generation. Contribute to the development of solutions, proof of concepts aligned to key offerings to enable solution-led sales. Collaborate with different colleges and institutes for recruitment, joint research initiatives, and provide data science courses. Revenue generation through Building & operationalizing Machine Learning, Deep Learning solutions Develop Machine Learning / Deep Learning models for decision augmentation or for automation solutions. Collaborate with ML Engineers, Data Engineers, and IT to evaluate ML deployment options. Integrate model performance management tools into the current business infrastructure. Team Management Resourcing: Support recruitment process to onboard the right resources for the team. Talent Management: Support onboarding and training for team members to enhance capability & effectiveness. Manage team attrition. Performance Management: Conduct timely performance reviews and provide constructive feedback to direct reports. Be a role model to the team for the five habits. Ensure that the Performance Nxt process is followed for the entire team. Employee Satisfaction and Engagement: Lead and drive engagement initiatives for the team. Performance Parameters: No. Performance Parameter Measure 1. Demand generation Order booking 2. Revenue generation through delivery Timeliness, customer success stories, customer use cases 3. Capability Building & Team Management % trained on new skills, Team attrition % Mandatory Skills: AI Cognitive Experience: 5-8 Years About Wipro Wipro is building a modern digital transformation business with bold ambitions. Join a team that values reinvention of yourself, your career, and your skills. Wipro is a place that empowers you to design your own career reinvention, evolve, and grow. Applications from people with disabilities are explicitly welcome.

Global Analytics Product Owner At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position reports to Global Analytics Delivery Leader Your role and responsibilities In this role, you will have the opportunity to provide technical and business process/data advice to support ongoing operations and new software development. Each day, you will utilize your knowledge on systems, procedures, and emerging technologies. You will also showcase your expertise by overseeing the development, and validating the functionality, of the final product. The work model for the role is #LI #Onsite This role is contributing to the Electrification area in India. You will be mainly accountable for: Effectively driving E2E Analytical Project Execution which includes functional planning, technical solutioning, ETL development, Data visualization output, UAT & Go Live. Driving regular communication with team members to determine the status of various project milestones and potential roadblocks that need to be resolved. Driving crisp communication with key Business stakeholders to ensure clear linkage between project objectives and EL Business strategic initiatives. Proactively covering Issue Identification & resolution to ensure project is on track. Proficient in cost estimation, resource allocation and attrition management for project team. Effectively driving quality assurance within the technical team to ensure on time, actionable, First time right solutions to the Business. Encourage, Inspire & indulge team members to ensure that they are rightly motivated to deliver critical tasks on time. Manage complete documentation of the project from planning to Operations handover phase. Partner with senior leaders to build delivery roadmap for all projects within a specific Analytical product. Qualifications for the role 10 years of overall work experience as Product Owner/Product Manager. Prior experience as a Functional Analyst or Business Analyst in atleast one domain [Finance, Sales, Operations, Logistics, Manufacturing etc.]. Should be PMP, SAFe5 POPM, CSPO & ITIL certified with optional certification in CSM & PSPO I. Proficient in DevOps and any of the prevalent PM tools (Trello, Zoho Projects, Teamwork, Moday.com Asana, Basecamp, Toggl Plan etc.). Proficiency in Stakeholder management, Business Process Management & Team management. Preferred experience in Managing E2E Analytical projects in Snowflake. Education: ME/ M.Tech./ MS (Engg/ Sciences) and BE/BTech (Engineering). Industry: Manufacturing/Industrial. Qualification : ME/ M.Tech./ MS (Engg/ Sciences) and BE/BTech (Engineering).

End to End Solution Architect Location: Bangalore Role: End to End Solution Architect Experience: 15 - 25 years Number of Positions: 2 Qualifications: Job Description: Minimum of 15 years experience as an enterprise/solution architect in the telecom domain. Should have worked in telecom OSS systems. Knowledge about Enterprise products (B2B space) is needed e.g., managed broadband, managed security, etc. Telecom/Cable background is a must. Must be fluent in German. Must have experience in a multi-vendor environment. Manage Architecture deliverables; ensure understanding of Solution across all Epics and Tracks. Create and maintain end-to-end architecture artifacts including but not limited to, interface design documents, process design documents, sequence diagrams, data flow diagrams, and data models across the B/OSS ecosystem. Create and maintain the solution architecture roadmap across all Epics and produce architecture blueprints for each release iteration. Review business requirements and collaborate with development teams to identify system impacts and estimates. Conduct and represent in Joint Application Design (JAD) sessions as necessary during the design and integration phases. Follow through architecture issues and integration challenges that arise throughout the software development life cycle and provide resolution. Collaborate and drive alignment with key business stakeholders, solution development, and testing teams on architecture approach and direction. Co-ordinate with PM s, infrastructure/operations team, testing teams, and release/change control teams as needed. Defining software enterprise architecture. Demonstrating the ability to create systems architecture and solution design given a brief product requirement. Designing new features to meet new business requirements. Must have knowledge of Middleware-oriented management, Enterprise Service Bus (ESB), Enterprise Architecture tools (Visio, IBM Rational Software Architect, etc.), and Service Oriented Architecture (SOA). Workflow and business process management. System integration lifecycle for an OSS implementation. Expertise on leading COTS platforms. Office core field service management. Familiarity with Agile software development processes knowledge of the scaled agile framework is preferred. Ability to work in a multi-vendor environment.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Summary Provides accurate, timely, and meaningful financial analysis to influence business decisions. Provides analysis to business partners, including: business planning, budgeting, forecasting, and reconciliations. Participates on cross-functional work teams. Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world s largest and most broadly-based healthcare company. As a member of our Global Finance team, you will have best-in-class access to a network of financial professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J. At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer. This role will be part of the Global Services Finance team reporting into the overall GS CFIN ATR Lead for EMEA region. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance in a J&J way to our Operating Companies around the world. As CFIN ATR Platform Team SME, you will have the opportunity to join the Global Platform Team supporting the Data Quality Process for one or more platforms replicating to CFIN. This role will work across GS operational process teams, LTI, GPOs and together with GS ATR Regional Platform teams, to ensure that we have an integrated approach to our monthly data reconciliation reporting. This will include interaction with our LTI partners from Data Quality, coordinating root cause error resolution, and discuss sustainable solutions. The CFIN ATR SME will manage processes such as manual journal entries preparation and posting, identification of opportunities in the process, Reconciliation package preparation and communication and coordination with various Global Services, FSDM, Data Integrity Teams among others. Key Responsibilities: Be compliant with applicable laws and regulations, and follow guidelines in the J&J Credo Maintain Operational Excellence Responsible for performing accounting and daily operations for CFIN ATR processes for their platform(s). Accountable for completeness, accuracy and validity of the actuals reported within process/entity scope. Provide support to the replication error resolution process for Source ERPs to SAP CFIN. Post journals in SAP CFIN according to the need generated by replication errors. Prepare the reconciliation package for Sales and Trial Balance accounts monthly as indicated in associated SOX controls. Support review of sustainability points that are still in process. Use and management of confidential information. Be a Trusted Business Partner Work with other SMEs/analysts on process and operational matters. Cross sector, cross region, and cross process alignments, and ensuring good documentation is maintained and consistency of a global approach. Create Game-Changing Innovation Generate ideas, fosters, and implements continuous improvement, identifying and pursuing process efficiency opportunities. Manage process improvements, generating ideas and implementing in line with global standards. Qualifications: Education A minimum of a bachelor s level degree or equivalent is required, preferably in accounting, finance, or related business subject area. CPA, CMA, MBA and/or other financial certifications is preferred. Required At least 3-5 years of professional experience is required. Strong interpersonal skills and the ability to interact with employees at all levels. Be open to new ideas, rapid change and embracing new technologies. Strong Analytical Skills. Location Bangalore Preferred Experience with Central Finance (Cfin) Experience in a Shared Service Centre of a multinational corporation or BPO. Experience in a Global Account to Report function of a large multi-state company. Ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach. Successfully manage multiple priorities, be very organized and work efficiently to tight deadlines. Solid US GAAP accounting knowledge. Digital/ intelligent automation capabilities. Other Proficient in ERP systems (SAP preferred) and MS Office in particular Excel. Candidates may be asked to work shifts to align with global assignments in Americas / EMEA / Asia as per the global nature of the platform Lead/Participate in other Regional/Global/Cross functional duties as assigned. Strong written and verbal communication skills in English, other language skills desirable.

What makes us a great place to work: We are proud to be consistently recognized as one of the world's best places to work with our One Bain culture, a champion of diversity, and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents. Who you ll work with: You will join our Process Excellence team within our Enterprise Technology practice, serving end-to-end technology and digital transformations for our priority clients. You can look forward to being embedded in teams consisting of other driven and curious Bain staff, working alongside other teams on technology delivery, architecture, design, and software development, among others. With this uniquely diverse group, you will serve leading companies in every industry, helping them to define and implement business transformations. What you'll do: Mission Responsible for supporting the new ERP guild Manage a cross-functional team in the delivery of services, solutions & products on time and under/ at budget Develop processes that ensure business risks are evaluated, understood, and factored into client solutions and services Prepare and present ERP strategy and implementation capabilities alongside Bain partners to bid on large-scale ERP transformation cases Essential Functions Leadership & people management: Mentor a high-performing technical team capable of delivering ERP transformations Manage staffing of ERP Guild talent including allocating the correct technical expertise to match case requirements Implement financial strategies that align with project goals & contribute to overall org. Success Leverage technical expertise to enhance the team's market positioning and competitiveness Stay up to date on industry trends and emerging technologies to ensure the ERP team remains innovative and competitive Project management: Implement effective risk management strategies to mitigate potential issues Collaborate with key stakeholders, including executives, department heads, and end-users, to understand business requirements and expectations as needed Manage the day-to-day project interface with your technical expert team, the general consulting team, and the client Prepare and finalize project deliverables, including reports, workshop materials, and business proposals Engage in project and wider program/framework management activities, such as reviewing and maintaining project plans, actions, and risk logs; scheduling and leading project meetings; and documenting and following up on agreed actions About you: Education Required: Bachelor s Degree in Computer Science, Project Management, Management Information Systems preferred Preferred: MBA or Master s level degree, courses in digital/tech transformation Experience 4+ years of experience in tech / digital transformations involving ERP strategy, business process redesign, and implementation Preferred experience working in Healthcare or Hospital industry Experience in managing large-scale end-to-end ERP implementation programs Ability to explain in detail Oracle Healthcare processes for Finance, Procurement and Supply Chain etc. Experience working with multiple vendors and knowledge of software delivery practices (e.g. Agile) Fluency in English (written and spoken) Knowledge, skills, and abilities Significant experience with ERP platforms; managing delivery for an ERP roll-out program, including proficiency in designing and architecting ERP solutions Strong technical skills in relevant technologies such as SQL, database management systems, cloud platforms (AWS, Azure), and programming languages Demonstrated experience in managing issues, scope, and quality while bringing projects to successful completion within the cost and time requirements Familiarity with working at a senior level within large organizations, able to build credibility and trust with key clients while leveraging change management techniques to assist the client in sustaining the changes driven by the ERP transformation Willingness and readiness to travel abroad, accounting for approximately 80% of the time Strong verbal and written communication skills combined with strong interpersonal skills for effective collaboration. Organizational and problem-solving skills are essential for successful client engagements Effective collaboration skills to manage a cross-functional team of experts and digital consultants, fostering collaboration, providing guidance, and ensuring successful execution of project tasks and objectives

What Makes Us a Great Place to Work: At Bain & Company, we are consistently recognized as one of the world's top employers, thanks to our One Bain culture, which celebrates diversity, inclusion, and social responsibility. We proudly hold the #1 spot on Glassdoor's Best Places to Work list and have maintained a top four ranking for the last 13 years. We believe that collaboration, diversity, and inclusion are the cornerstones of building exceptional teams. We focus on hiring individuals with exceptional talent and potential, creating an environment where you can grow both professionally and personally. We are publicly recognized by Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign as a top employer for diversity, inclusion, women, LGBTQ employees, and parents. Who You ll Work With: You will be joining our Process Excellence team within the Enterprise Technology practice, focusing on end-to-end technology and digital transformations for priority clients. As part of this team, you will collaborate with driven, curious Bain staff and work alongside teams in technology delivery, architecture, design, and software development. Your role will involve engaging with leading companies across various industries, helping them define and implement their business transformations while learning from a diverse, innovative team. What You ll Do: Mission In this role, you will be responsible for supporting the new ERP guild, managing a cross-functional team that delivers services, solutions, and products on time and within budget. You will develop processes to evaluate, understand, and mitigate business risks in client solutions, while preparing and presenting ERP strategy and implementation capabilities alongside Bain partners for large-scale ERP transformation projects. Essential Functions Leadership & People Management: Mentor a high-performing technical team capable of delivering ERP transformations successfully. Oversee staffing within the ERP Guild, ensuring the right technical expertise is allocated to each case. Implement financial strategies aligned with project goals, contributing to the overall organizational success. Leverage technical expertise to improve the team's market positioning and competitiveness. Stay current on industry trends and emerging technologies to keep the ERP team innovative. Project Management: Implement risk management strategies to mitigate potential issues during the project lifecycle. Collaborate with key stakeholders, including executives, department heads, and end-users, to understand and meet business requirements. Manage the day-to-day project interface between your technical team, the general consulting team, and the client. Prepare and finalize project deliverables, including reports, workshop materials, and business proposals. Engage in broader program management activities, such as reviewing and maintaining project plans, actions, and risk logs, leading project meetings, and following up on agreed actions. About You: Education: Required: Bachelor s degree in Computer Science, Project Management, or Management Information Systems. Preferred: MBA or Master s degree with courses in digital/tech transformation. Experience: 8+ years of experience in tech/digital transformations involving ERP strategy, business process redesign, and ERP implementation. Preferred: Experience in the Healthcare or Hospital industry. Experience managing large-scale ERP implementations (preferably SAP). Expertise in explaining S/4 or Oracle Healthcare processes for Finance, Procurement, Supply Chain, etc. Experience working with multiple vendors and understanding Agile software delivery practices. Fluency in English (both written and spoken). Knowledge, Skills, and Abilities: ERP platforms expertise (e.g., SAP, S4/HANA), with proficiency in designing and architecting ERP solutions. Strong technical skills in relevant technologies, including SQL, database management systems, cloud platforms (AWS, Azure), and programming languages. Proven experience in managing scope, quality, and issues while delivering projects within budget and on time. Ability to work at a senior level within large organizations, building credibility and trust with key clients while using change management techniques to ensure sustainable ERP transformation outcomes. Willingness to travel abroad, accounting for approximately 80% of the time. Strong verbal and written communication skills, with a focus on effective collaboration. Exceptional organizational and problem-solving skills to ensure successful client engagements. Proven collaboration skills to manage a cross-functional team of experts and digital consultants, fostering cooperation, guidance, and ensuring successful execution of project tasks and objectives. Why Bain & Company: At Bain, we believe the success of our team is driven by a workplace that encourages personal and professional growth. We offer an environment where you can work alongside talented individuals, contributing to meaningful projects and making a real impact. Bain's commitment to diversity, inclusion, and collaboration creates a culture that empowers you to be your best. If you're ready to lead transformative ERP projects and help shape the future of our clients, Bain & Company is the place for you.

Job Title: Capital Markets Operations New Associate Skill Required: Asset Management Asset Data Management Qualifications: Any Graduation Experience: 0 1 Year About Accenture Accenture is a leading global professional services company with expertise in digital, cloud, and security. With unmatched experience and specialized skills spanning over 40 industries, we offer Strategy & Consulting, Technology, Operations, and Accenture Song. Our vast network of 699,000 professionals delivers innovative solutions to clients in more than 120 countries, harnessing technology and human ingenuity to drive transformation. Learn more at www.accenture.com. About the Role As part of Applied Technology & Operations for Markets (ATOM), you will work on a multi-client processing service platform that enables trading and treasury entities to optimize operations. ATOM BPaaS utilizes cloud-hosted architectures to provide integrated IT and business process management services, ensuring efficiency and seamless trade processing. You will be part of the Investment Banking team, specializing in securities trading, equity issuance, and capital fundraising. Your primary focus will be Asset Data Management, where you will define and implement data management solutions to capture, validate, and enhance asset performance, including plant and equipment data, bill of materials, and maintenance plans. Key Responsibilities Solve routine problems using established guidelines and precedents. Collaborate primarily within your team and with direct supervisors. Follow detailed instructions for new assignments and moderate guidance for daily tasks. Contribute as an individual team member within a well-defined scope of work. Be prepared to work in rotational shifts as required. What We re Looking For Strong problem-solving skills Ability to meet deadlines Commitment to quality in execution Join us and be part of a team that transforms the financial landscape with cutting-edge technology and data-driven solutions! Qualification : Any Graduation

Role Purpose: IT Business Analyst We are seeking an IT Business Analyst to join our growing team, supporting Vodafone in delivering high-profile internal and customer-facing projects. This role offers the opportunity to work on significant and often market-leading projects, providing analytical and commercial insight to drive solutions that align with Vodafone s strategic goals. The IT Business Analyst will work closely with senior stakeholders from both business and technical teams to ensure the delivery of cutting-edge IT solutions and exceptional customer experiences. The ideal candidate will be well-versed in business analysis tools and techniques, capable of capturing, documenting, and managing business needs while assessing the business architecture impact of proposed changes. Key Responsibilities Stakeholder Management & Collaboration: Build and maintain trusted relationships with key project stakeholders, including Project Managers and Solution Architects, providing regular updates and escalating issues as needed. Requirements Gathering & Documentation: Use appropriate business analysis tools and techniques to capture, document, and communicate business requirements effectively throughout the project lifecycle. Impact Assessment: Assess the impact of proposed changes on existing processes, organisation, and technology. Provide impact assessments to project scope and deliverables, ensuring traceability of requirements. Business Design & Architecture: Document and communicate business design, ensuring the clarity of impacted stakeholders and business sponsors. Use Business Architecture methods to identify and articulate the people, process, and technology impacts of each project. Project Leadership: Lead the analysis effort on projects, developing the initial project concept, challenging assumptions, prioritising business needs, and driving the requirements process while keeping the customer at the core. Continuous Improvement: Actively identify opportunities for process improvement and contribute to evolving team capabilities. Share project and business knowledge to help grow the team s expertise. Risk & Issue Management: Keep the Analysis and Design Senior Manager informed of any risks, issues, or resource changes, ensuring smooth project delivery. Communication & Collaboration: Maintain open communication with internal teams, external stakeholders, customers, suppliers, and peers. Promote the value of business analysis activities and how they fit into the project delivery lifecycle. Key Skills & Experience Business Analysis Expertise: Proven experience with a range of business analysis tools and techniques, including requirements gathering, business process modeling, and business impact assessments. Stakeholder Management: Strong communication, influencing, and negotiation skills with the ability to engage effectively at senior management levels. Project Management Collaboration: Experience working within structured project management environments and collaborating with Project Managers and Solution Architects. Business Architecture Knowledge: Familiarity with Business Architecture methods to assess people, process, and technology impacts. Adaptability & Proactivity: Ability to work in a fast-paced, customer-focused environment, adapting to evolving priorities and business needs. Continuous Improvement: Experience in identifying and implementing process improvements to enhance business analysis practices.

WHAT MAKES US A GREAT PLACE TO WORK We are proud to be consistently recognized as one of the world's best places to work with our One Bain culture, a champion of diversity and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents. WHO YOU'LL WORK WITH You will join our Technology Delivery team within our Enterprise Technology practice, serving end-to-end technology and digital transformations for our priority clients. You can look forward to being embedded in teams consisting of other driven and curious Bain staff, working alongside other teams on process excellence, architecture, design, and software development, among others. With this uniquely diverse group, you will serve leading companies in every industry, helping them to define and implement tech-enabled transformations. WHAT YOU'LL DO Mission Ensure alignment between technology strategy and implementation, orchestrating client and third party teams Improve efficiency, effectiveness, and quality of clients business processes and operations in the context of large tech transformations Support implementation of large scale transformation programs to ensure efficient and effective implementation of strategic recommendations that align with clients' goals and objectives Help in implementing project management strategies to achieve project objectives, including scope, schedule, and budget Ensure the efficient and effective implementation of strategic recommendations, utilizing project management principles to monitor progress, mitigate risks, and ensure timely delivery of project outcomes Identify issues, create hypotheses, and execute analysis; translate data into meaningful insights; present recommendations to key decision-makers Move the client to action; develop a plan to implement the strategic recommendations; manage the execution Be a mentor to junior team members Essential functions Participate in end-to-end technology and digital transformation projects, solving the most pressing needs of our clients focusing primarily on the delivery and operationalization of strategic initiatives to achieve significant outcomes Establish and implement PMO tools such as Microsoft Project, ServiceNow, LeanIX from inception, guiding the team through onboarding to ensure seamless project operations and efficiency Support initiatives and assist in project management processes and activities, standards and governance to ensure project delivers value according to timeline and quality standards Collaborate with project teams to document and communicate project progress, risks, and issues effectively Stay informed about industry trends, emerging technologies, and best practices in project management to enhance expertise and contribute to client engagements Help in preparing and refining of project deliverables, including comprehensive reports, workshop materials, and compelling business proposals, ensuring alignment with project objectives and client expectations Research the client organization and industry; interview, conduct focus groups and facilitate workshops with client employees, management teams and other stakeholders Contribute to preparing project deliverables, including reports, workshop materials, and business proposals Identify issues, create hypotheses and execute analysis; translate data into meaningful insights; present recommendations to key decision makers Move the client to action; develop a plan to implement the strategic recommendations; manage the execution Be a mentor to junior team members ABOUT YOU Education Required: Bachelor's degree preferably in Business Administration, Computer Science / Engineering, Information management or other tech-related fields Preferred: Courses in digital/tech transformation Experience 2+ years of experience in consulting, preferably within the Tech industry Knowledge, skills and abilities Sound knowledge in IT operating models, enterprise architecture, cloud, process excellence, and business integration Knowledge of project management methodologies and best practices in program management, process improvement, and risk management to deliver tangible results and value through project management expertise Good knowledge of best practices in process improvement and risk management to deliver tangible results and deliver value Adept at bridging software and systems expertise with business leadership requirements Experience using specific project management tools in large IT transformations such as Microsoft Project, ServiceNow, LeanIX Familiarity with project management methodologies and best practices in program management, process improvement, and risk management Ability to assist in preparing and presenting project deliverables to key decision-makers, articulating insights and recommendations clearly Knowledge within Tech B2B specific context Demonstrated strong verbal and written communication skills, effective collaboration, organizational, and problem-solving skills Effective management and working skills, fostering collaboration and ensuring successful execution of project tasks and objectives Robust analytical skillset, with organized and deadline-driven ways of working A solid team player who s also an independent thinker Self-motivated and able to work under pressure and on a tight timeline Qualification : Required: Bachelor's degree preferably in Business...

About Hewlett Packard Enterprise (HPE): Hewlett Packard Enterprise (HPE) is a global leader in edge-to-cloud technology, helping organizations unlock new possibilities by connecting, protecting, analyzing, and acting on their data and applications wherever they reside. At HPE, our culture thrives on innovation, and we empower employees to make bold moves while prioritizing integrity, inclusiveness, and personal growth. Job Description: As the Regional Sales Director for Zerto Software at HPE, you will oversee the Asia region, including Japan, China, and India. You will lead a dynamic sales team, focused on driving the growth and success of Zerto software within the region. In this role, you will inspire success, ensure customer intimacy, and develop high-performing teams to deliver exceptional results. You will have significant influence on the business strategy and will collaborate with key stakeholders to align resources and achieve the sales goals. Key Responsibilities: Strategic Leadership & Team Management: Lead, motivate, and inspire the sales team to deliver exceptional performance, ensuring alignment with the company s vision. Recruit, develop, and retain top sales talent, building high-performing teams that are adaptable to the changing market. Provide active coaching to individual team members to ensure best-in-class sales performance, both individually and as a team. Foster a culture of integrity, focusing on doing things the right way and promoting the company s core values. Customer Relationship & Engagement: Lead major customer engagements to deliver outstanding customer experiences that drive satisfaction and loyalty. Build strong relationships with key customer executives to understand their business needs, build trust, and uncover new sales opportunities. Collaborate closely with partners, stakeholders, and internal teams to maximize customer success. Sales Process & Business Management: Establish and manage the sales process from end to end, ensuring clear roles and responsibilities across the team. Drive the development of strategic and tactical sales plans for segments and key accounts, ensuring consistent execution. Provide accurate and timely sales forecasts, competitive assessments, and actionable customer feedback. Forecasting & Analysis: Ensure timely sales performance reports and provide accurate forecasting. Assess and address competitive landscapes to better position the sales team and company. Requirements: Education & Experience: University or Bachelor s degree preferred. 10+ years of experience in sales, with a proven track record of achieving progressively higher quotas and goals in the technology industry. Experience in managing and developing high-performing sales teams, preferably within the software or value-based technology sales domain. Familiarity with sales frameworks like MEDDPICC is highly preferred. Skills & Competencies: High fluency in both Japanese and English to manage regional operations and collaborate effectively across borders. Strong communication skills, with the ability to motivate teams and influence senior executives. Deep understanding of sales processes, customer-centric sales approaches, and strategic account planning. Experience with driving sales through partner ecosystems and strategic partnerships. What We Offer: Competitive Salary & Social Benefits: A competitive salary package with extensive benefits to support your personal and professional well-being. Dynamic & Inclusive Work Environment: A diverse and supportive work culture where innovation thrives, and personal growth is encouraged. Work-Life Balance: Flexibility to manage both work and personal commitments effectively. At HPE, we are a global team that values diversity, creativity, and innovation. We offer opportunities for you to stretch and grow your career, supported by an inclusive environment where your unique perspectives are celebrated. Join us and become a part of the future of technology and business transformation. Qualification : University or Bachelors degree preferred.

Job Description A Senior Associate Java IBM WebSphere Commerce/HCL Commerce Technologist is considered a senior contributor for complex modules of work by bringing deep core technology expertise and relevant business subject matter expertise to the table. Your Impact: Strong understanding of HCL Commerce runtime framework and architecture with strong knowledge of struts and spring frameworks. Hands-on skills and expertise in two or more of the sub-systems in HCL Commerce (e.g. Catalog, Order, Member, Marketing, Promotion sub-systems) Hands-on skills in the application data models, access control frameworks, and various utilities like Data Loader Utilities, DB clean, stage propagation, and schedulers. Strong understanding of the key configuration of HCL Commerce like Application Configuration, Search, Caching Experience in integrating HCL Commerce application with Web Content Management Systems (CMS), Order Management Systems, Product Information Management Systems, and other third party like payments gateway, shipping, tax provider s systems, Review and Rating systems analytics CDN, and social integration. Strong programming/development knowledge in specific Java technologies including JSP, Servlets, JSTL, JSP, REST Services, JDBC, and Spring Frameworks Experience with supported databases - Oracle/DB2 DDL, DML, writing triggers and stored procedures with complex SQL skills. #LI-REMOTE Qualifications Your Skills & Experience: Minimum 6-8 years of hands-on experience in developing/customizing e-commerce applications using IBM WebSphere Commerce / HCL Commerce packaged solution. Developer certification in HCL Commerce is preferred. Should understand the Fix Pack, Feature Pack, APAR/I-Fixes/Mod upgrades and should be able to analyze the impact of this on the application Understanding of WebSphere Application Server tools, certificate management, application security, understanding of various resources and configuration like cluster configuration, virtual hosts, connection pools, threads, trouble-shooting etc. Should understand the aspect of high availability, application failover and disaster recovery, application accessibility Should understand the architecture and benefits of cloud technologies and hybrid hosting technologies and understand the basic application architecture Should understand the aspect of high availability, application failover and disaster recovery, application accessibility Set Yourself Apart With: Strong and innovative approach (thinking out of the box) to problem solving and finding the best solutions Excellent communicator (written and verbal, formal and informal) Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution. Ability to lead by example should be self-motivated, quick learner and a good team player Ability to multi-task under pressure and work independently with minimal supervision. Ability to prioritize when under pressure Additional Information Gender-Neutral Policy 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai) Generous parental leave and new parent transition program Flexible work arrangements Employee Assistance Programs to help you in wellness and well being