Business Systems Analyst Jobs in Kolkata

Senior Solution Architect Location: Kolkata, India Experience: 6+ Years Employment Type: Full-time Role Overview: We are seeking a highly experienced Senior Solution Architect to lead the design and implementation of scalable, secure, and efficient architecture solutions. Based in Kolkata, you will work closely with stakeholders, product owners, and development teams to deliver innovative solutions that meet business needs and technical requirements. Your expertise will drive technical excellence, risk management, and continuous improvement throughout the project lifecycle. Key Responsibilities: 1. Requirements Analysis & Solution Design Analyze business and technical requirements to design scalable, secure, and reusable architecture solutions. Recommend optimal technology stacks and design patterns to ensure cost-effectiveness and scalability. Leverage reusable components and past experience to accelerate development timelines. Collaborate with stakeholders and teams to validate and refine requirements. Provide detailed architectural diagrams and effort estimations to support project planning. 2. Technical Leadership Mentor development teams by promoting best practices and fostering innovation. Guide technical decisions to align architecture with business objectives. Solve complex technical challenges with innovative, efficient solutions. Lead workshops, code reviews, and knowledge-sharing sessions to enhance team capabilities. Ensure compliance with development standards, performance metrics, and security best practices. 3. Risk Management Identify architectural and operational risks early and define mitigation strategies. Monitor system performance and scalability; address bottlenecks proactively. Implement disaster recovery and failover strategies for high availability. Assess third-party integrations and security threats, ensuring regulatory compliance. 4. Project Delivery Ensure adherence to architectural guidelines and coding standards during development. Conduct code reviews and optimize performance to maintain software quality. Implement security, compliance, and data privacy measures. Track code reuse and optimize development efficiency. Collaborate with QA, DevOps, and system admins for smooth deployment and monitoring. 5. Innovation & Continuous Improvement Stay abreast of emerging technologies, frameworks, and cloud-native solutions. Promote continuous learning and improvement culture within teams. Automate workflows, CI/CD pipelines, and infrastructure to boost reliability and efficiency. Identify opportunities to streamline development, improve performance, and enhance productivity. Required Skills & Experience: Technical Expertise: Frontend: React.js, Next.js (preferred), Vue.js Backend: Laravel, Express.js, Django (preferred) Mobile: React Native Databases: MySQL, PostgreSQL, MongoDB, Firebase Cloud: AWS, Azure, Google Cloud (GCP), Serverless Computing DevOps & CI/CD: Jenkins, GitHub Actions, Bitbucket Pipelines, Docker, Kubernetes, Terraform Security: OWASP practices, data encryption, access control Soft Skills: Strong analytical and problem-solving skills Excellent communication and stakeholder management abilities Collaborative mindset across development, product, and business teams Proven ability to lead multiple projects simultaneously while maintaining quality Preferred Qualifications: Bachelor s or Master s degree in Computer Science, Software Engineering, or related field Cloud certifications such as AWS Solutions Architect, Azure Architect, or Google Cloud Professional Architect Experience with enterprise architecture, microservices, and event-driven systems Familiarity with Agile/Scrum methodologies Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, or related field

Position Title: Quality Assurance (QA) Engineer Location: Kolkata, India Category: PM & QA Employment Type: Full-Time Seniority Level: Senior Experience Required: Minimum 3 years (Automation and Manual Testing) Job Description We are seeking a meticulous and experienced Quality Assurance (QA) Engineer to ensure the quality, functionality, and performance of our enterprise software solutions. You will collaborate closely with cross-functional teams including developers, business analysts, and project managers to deliver high-quality software that aligns with client requirements and expectations. Roles & Responsibilities Test Planning: Design, develop, and execute detailed test plans, test cases, and test scripts based on project requirements and technical specs. Manual Testing: Perform manual testing across web, mobile, and other platforms to validate functionality, performance, and security. Automation Testing: Develop and maintain automated test scripts using Selenium, TestNG, Jenkins, or other automation frameworks. Defect Management: Identify, log, track, and work with developers to resolve defects and issues promptly. Regression Testing: Conduct regression testing to verify that new software releases don t negatively impact existing features. Performance Testing: Execute load and stress tests to assess application scalability and performance. Documentation & Reporting: Maintain detailed test documentation and provide regular status updates to stakeholders. Collaboration: Partner with developers, analysts, and project teams to understand requirements and deliver effective testing solutions. Skills Required Selenium Jenkins TestNG Manual Testing Automation Testing Performance Testing Version control systems (Git or similar) API Testing (Postman, RestAssured) Requirements Minimum 3 years of experience as a QA Engineer testing large-scale applications. Strong knowledge of QA methodologies, tools, and software development lifecycle (SDLC). Hands-on experience with automation testing tools such as Selenium, Jenkins, and TestNG. Solid expertise in both manual and automation testing. Experience with API testing using Postman or RestAssured. Proficient in writing clear, concise, and comprehensive test documentation. Strong understanding of Agile development methodologies. Excellent English communication and teamwork skills. Bachelor s degree in any discipline. Preferred Skills & Qualifications Experience with the Cucumber BDD framework. Familiarity with performance/load testing tools. Certifications such as ISTQB, Certified ScrumMaster, or equivalent. Experience working with CI/CD pipelines and tools like Jenkins, GitLab, etc. Exposure to cloud platforms like AWS or Azure. Experience in enterprise software and multi-team project environments. Familiarity with version control systems such as Git. Flexible working hours. Competitive salary and benefits. Medical and insurance coverage. Training and mentoring programs. Frequent team celebrations and events. Home office allowance. Paid leave and retirement benefits. Partial course funding for skill development. Team-building activities. Qualification : Bachelors degree in any discipline.

Job Title: Business Analyst Job Opening Work From Office in Kolkata | Join Somnetics | Immediate Hiring About Somnetics: Somnetics is seeking a skilled Business Analyst to join our Kolkata office. If you have a strong background in business analysis within the tech domain and excel at turning data into actionable insights, we want to hear from you! Position: Business Analyst Location: Kolkata (Work From Office) Joining Date: Immediate or within 30 days Key Requirements: Master s or Bachelor s degree in Business Administration or related field Minimum 3 years of experience as a Business Analyst, preferably in technology or software industry Proficient in Microsoft Excel, Google Workspace, and BI tools such as Tableau Experience using Jira, Confluence, and other project collaboration software Strong analytical thinking, problem-solving, and organizational skills Excellent verbal and written communication abilities Ability to manage multiple priorities in a fast-paced environment Familiarity with communication technologies/software is an added advantage Key Responsibilities: Gather, analyze, and document detailed business requirements Drive process improvements and ensure effective strategy execution Conduct market research and competitor analysis to inform decision-making Prepare clear, data-driven reports, dashboards, and presentations Collaborate with cross-functional teams to solve problems and share business insights Assist in developing policies, standards, and frameworks for business operations Apply now to become a vital part of Somnetics growth as a Business Analyst in Kolkata! Qualification : Masters or Bachelors degree in Business Administration or related field

Job Title: Technical Business Analyst Location: Kolkata Job Description: We re looking for a Technical Business Analyst to join our team in Kolkata! This position involves writing proposals for client projects. The ideal candidate should have a Bachelor s degree in a relevant field and at least 2 years of prior experience in a similar role. Roles & Responsibilities: Must be technology savvy. Ability to act with integrity and appropriately respect and handle confidential information. Excellent English, communication, and interpersonal skills. A highly motivated individual who brings energy and has a great work ethic. Requirements: Minimum 2 years of industry experience. Bachelor's degree in a business-related field. Tech industry experience is a must. Experience with building proposals. Proficiency in Microsoft Office. Effective presentation skills. Understanding of budgeting. Familiarity with business-to-business relationships. Ability to accurately define project scope. Ability to create a detailed project analysis, outlining problems, opportunities, and solutions for a client. Experience with writing Agile user stories for eCommerce projects is a plus. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : Bachelor's Degree in a business related field.

Business Analyst Location: Kolkata Experience: 3+ Years Job Type: Full-time About the Role We are looking for a skilled Business Analyst with 3+ years of experience to join our team in Kolkata. In this role, you will be responsible for requirements management, communication, and analysis to ensure that business needs are clearly defined and translated into functional specifications. You will work closely with stakeholders, development teams, and business leaders to ensure that solutions align with business goals and objectives. Responsibilities Requirements management, communication, and analysis: Gather, analyze, and document business requirements. Eliciting requirements: Engage with stakeholders to identify, understand, and document their needs. Translating and simplifying requirements: Convert complex business requirements into clear, concise, and actionable specifications. Assisting with the business case: Support in preparing business cases by gathering relevant data and helping in evaluating potential solutions. Planning and monitoring: Assist in planning and tracking project timelines, deliverables, and milestones. Create and update use cases, wireframes, and SRS (Software Requirement Specification) documentation. Assist in proposal writing and presenting clear project scopes to clients and stakeholders. Minimum Qualifications BE/BTech or equivalent degree. Proven experience in requirement gathering, proposal writing, and preparing SRS documents. Strong knowledge of creating use cases and wireframes for business solutions. Good communication skills with the ability to interact with stakeholders at all levels. Preferred Qualifications Familiarity with Agile methodologies and experience working in Agile environments. Experience with business analysis tools and modeling techniques (UML, BPMN, etc.). Strong problem-solving and analytical thinking skills. Competitive salary and benefits package. Opportunities for career growth and development. A collaborative and innovative work environment. Exposure to diverse projects and industries. Qualification : BE/BTech or equivalent degree.

About this Opportunity: As a Solution Architect at Ericsson, you will play a key role in analyzing, designing, and developing technical solutions that align with both customer specifications and business needs. Your expertise will be crucial in creating both short- and long-term profitable business strategies for Ericsson. In this role, you will work closely with the Core 3 team to translate customer requirements and technology opportunities into detailed technical offerings, solutions, and proposals. Required Skills: Technical Expertise in C/C++ Development: Strong knowledge in C/C++ development using object-oriented methodologies, Pointers, and STL concepts. Experience in developing and deploying CPP components. Version Control: Comfortable with source code control systems, preferably CVS or GIT. Scripting: Hands-on experience with Power/Shell scripting. Platforms: Experience with Linux, UNIX, Solaris, and Windows platforms. Basic knowledge of Oracle/SQL databases. Methodology: Exposure to Agile methodology for software development. Telecom Knowledge: Working knowledge of the Session Initiation Protocol (SIP). Understanding of telecom fundamentals. Roles & Responsibilities: 1. Learning & Flexibility: Willingness and flexibility to learn new programs and technologies as required. 2. Platform Management: Handle different platforms such as Linux, Unix, Windows, and Solaris. 3. Best Practices & Quality Control: Drive best practices, quality, and consistency during the design and development phases. 4. Development Support: Provide direct support to the Development Manager as needed. 5. Software Development: Develop, test, implement, and maintain application software, working with established processes. 6. Testing & Validation: Develop and execute unit test plans and test cases to ensure the quality and functionality of the software. Why Join Ericsson? Work in a dynamic and fast-evolving environment at the forefront of telecommunications technology. Play a pivotal role in shaping solutions and strategies that have a lasting impact on the business. Collaborate with a talented team of engineers and professionals, continuously pushing boundaries to create innovative solutions.

Business Development Metals & Mining Location: Kolkata Experience: 7 8 years in Metals & Mining OR 2 3 years in related industries Education: Preferred: B.Sc (Chemical) / B.E. / B.Tech + MBA Job Description We are seeking a results-driven Business Development professional for our Metals & Mining division. The role involves managing the BD/Sales lifecycle, from lead generation to order closure and account management. The ideal candidate will have a strong background in business development within engineering consultancy or OEM companies, specifically in the metals or mining sectors. This role will also focus on client interfacing, sales presentations, and strategic market analysis to explore new opportunities while nurturing existing client relationships. Key Responsibilities Manage the complete BD/Sales lifecycle, including lead generation, sales presentations, client interaction, proposal preparation, and order closure. Prepare technical and commercial proposals tailored to client needs and project requirements. Build and maintain strong, long-term relationships with existing clients and identify opportunities to create new business. Continuously monitor and evaluate market opportunities and adjust strategies accordingly. Prepare sales presentations and communicate the value proposition of our services and solutions effectively to potential clients. Develop and implement strategies for business growth within the Metals and Mining sectors. Collaborate with internal teams to align technical capabilities and deliver customized solutions for clients. Maintain accurate records of all client interactions and sales activities in the CRM system. Required Skill Set Excellent written and verbal communication skills in English. Strong presentation skills with the ability to engage and influence decision-makers. Proven people handling skills with a customer-centric approach. Business development or presales experience in engineering consultancy or OEM companies. Exposure to business development in the Metals or Mining sectors. Experience working in a Steel/Aluminum Plant is a strong advantage, especially if transitioning from Engineering to Sales/Pre-Sales. Hands-on experience in Process Plants (Steel, Chemical, Aluminum, etc.). Familiarity with CRM tools and the ability to leverage them to track and manage sales pipelines. Preferred Education & Experience Education: B.Sc (Chemical), B.E. / B.Tech, and an MBA (preferred). Experience: 7 8 years in the Metals & Mining industry or 2 3 years in a related industry with a focus on business development or sales. If you are a motivated business development professional with expertise in the Metals & Mining sectors, we invite you to join our team and contribute to the growth of our business in this exciting industry. Qualification : B.Sc (Chemical) / B.E. / B.Tech + MBA

Job Title: Principal Analyst Accounts/SAP Location: Kolkata Employment Type: Full-time Experience: 12+ years (Minimum 10 years in accounting system management) Notice Period: 30 Days Areas of Responsibilities: Data Analysis and Enablement: Conduct thorough data-driven analysis to identify and resolve discrepancies in financial data, ensuring system accuracy and integrity Investigate and troubleshoot software-related issues, providing actionable insights to improve application performance Deliver application enablement by analyzing user-reported issues and applying root cause analysis to prevent recurring problems Financial ERP System Integration: Utilize expertise in enterprise financial ERP systems to enhance financial workflows and streamline processes Analyze integration points between ERP systems and other platforms to ensure seamless and accurate data flow for reporting Process Improvement and Optimization: Identify inefficiencies and bottlenecks in current workflows through data analysis and propose process improvements Implement changes aimed at reducing manual effort and optimizing system performance to boost operational efficiency Documentation and User Enablement: Develop comprehensive user documentation and guidelines to support system adoption and best practices Conduct training sessions targeted at common user challenges to improve software utilization and reduce support requests Required Skill Set: Bachelor s degree in Accounting, Finance, or a related field Minimum 12 years total experience, with at least 10 years in accounting system management Strong familiarity with Financial ERP systems (SAP preferred) Deep knowledge of accounting principles and practices Experience in Management Information System (MIS) preparation Excellent verbal and written communication skills Qualification : Bachelors degree in Accounting, Finance, or a related field

Job Title: Data Engineer Location: Kolkata Employment Type: Full-time Experience: 3+ years Salary: INR 10 - 15 LPA Notice Period: 30 Days Role & Responsibilities: Participate in technical and functional design discussions for sprints, modules, or projects Design and implement end-to-end data solutions involving storage, integration, processing, and visualization using Azure Ingest data from multiple sources such as SQL Server, Oracle, Excel, SQL Azure, etc., into Azure Data Factory and Azure Data Lake Storage (ADLS) Extract data from one database and load it into another, ensuring data integrity and performance Build scalable data architecture for ingestion, processing, and surfacing large-scale data for applications Utilize various scripting languages to integrate systems effectively, understanding their nuances Research and implement innovative methods to acquire data and leverage existing data for new applications Collaborate with data architects, analysts, and scientists to prepare datasets for analysis and interpretation Perform statistical analysis and fine-tune data processes based on test results Develop and extend libraries and frameworks to support data workflows Create design documents and provide technical solutions aligned with business requirements Preferred Candidate Profile: Strong understanding of database management, OLAP, and ETL frameworks Minimum 3 years experience working with Azure, Azure Data Factory, and .NET technologies Proficient in creating manual and auto-trigger pipelines in Azure Data Factory Experience in managing ETL jobs in Azure Synapse Analytics, including creating, updating, editing, and deleting jobs Ability to replicate existing application logic within Azure Data Lake, Data Factory, SQL Database, and SQL Data Warehouse environments Solid knowledge of SQL queries, SQL Server Reporting Services (SSRS), and SQL Server Integration Services (SSIS) Proven initiative and innovative mindset Strong analytical and problem-solving skills

Senior Quality Analyst Automation Testing Location: Kolkata, India Experience: 6+ Years (with a strong focus on Automation Testing) Employment Type: Full-time Role Overview: We are looking for a detail-oriented and experienced Senior Quality Analyst to lead both manual and automated testing initiatives for our software products. Based in Kolkata, this role involves collaborating closely with development, product, and UX teams to ensure the delivery of high-quality, secure, and user-friendly applications. Key Responsibilities: Design, develop, and execute comprehensive test plans and test cases for functional, regression, performance, and security testing. Conduct manual and automated testing using industry-standard tools. Identify, document, and track defects using issue-tracking tools such as JIRA or Bugzilla. Provide detailed test coverage reports, defect analysis, and overall application quality insights. Collaborate with developers and product managers to understand business and technical requirements. Perform regression testing to validate that new code changes don t impact existing functionality. Execute performance testing to ensure system scalability and responsiveness. Assess and test for security flaws, including validation of data security and database integrity. Provide feedback and suggestions to improve UI, UX, and overall application performance. Continuously enhance test processes, methodologies, and automation frameworks. Stay current with the latest industry trends, testing tools, and best practices. Skills & Qualifications: Education: Bachelor s degree in Computer Science, Engineering, or a related field. Experience: At least 6 years of experience in software testing, with a strong emphasis on automation. Proficiency in test automation tools like Selenium, TestNG, JUnit, or equivalent. Solid understanding of SDLC and testing methodologies (Agile/Scrum experience is a plus). Hands-on experience with issue-tracking tools (e.g., JIRA, Bugzilla). Familiarity with performance testing tools and concepts. Knowledge of data security standards and practices. Strong analytical and problem-solving abilities. High attention to detail with excellent documentation and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Sales Operations Manager Location: Kolkata Employment Type: Full Time Position Overview: We are looking for a strategic and detail-oriented Sales Operations Manager to lead the optimization of our sales processes and drive operational efficiency. In this role, you will be instrumental in managing the sales pipeline, improving forecasting accuracy, and generating performance insights that influence strategic decisions. If you're passionate about sales analytics, CRM systems, and cross-functional collaboration, this is an excellent opportunity to make a high-impact contribution. Key Responsibilities: Sales Pipeline Management Oversee and maintain an accurate and up-to-date sales pipeline. Identify and eliminate process bottlenecks, ensuring a smooth sales cycle. Forecasting & Reporting Develop reliable sales forecasts and present performance metrics to senior leadership. Create and distribute regular sales dashboards and reports, highlighting KPIs, trends, and improvement areas. CRM & Sales Tools Optimization Implement, manage, and continuously improve CRM platforms (e.g., Salesforce, HubSpot). Ensure user adoption through training and support; align tool usage with company goals. Process Streamlining & Strategy Identify inefficiencies in sales processes and propose improvements. Collaborate with stakeholders to develop best practices for operational consistency. Cross-Functional Collaboration Act as a liaison between Sales, Marketing, Product, and Finance to ensure alignment of business objectives. Support sales leadership with data and insights to improve sales enablement and execution. Performance Analytics Analyze sales trends, win/loss data, and conversion metrics to support continuous improvement. Deliver actionable insights for quota setting, territory planning, and team performance evaluations. Market Analysis (Preferred) Conduct competitive and market analysis to inform strategic sales decisions. Identify market opportunities and support go-to-market planning. Qualifications: Bachelor s degree in Business Administration, Marketing, or a related field. 3 5 years of experience in sales operations, sales enablement, or sales analytics. Strong expertise with CRM platforms (Salesforce, HubSpot, Zoho, etc.) and BI/reporting tools. Excellent analytical, problem-solving, and communication skills. Proven ability to work collaboratively across departments and lead process improvements. Strong time management and organizational skills in a fast-paced environment. Preferred: Experience conducting market research and contributing to strategic planning. Exposure to B2B SaaS, IT, or consulting environments. Be a key contributor to strategic sales transformation. Work closely with a cross-functional leadership team. Opportunity to shape scalable processes in a growth-oriented company. Qualification : Bachelors degree in Business Administration, Marketing, or a related field.

Introduction In this role, you ll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You ll work with visionaries across multiple industries to improve the hybrid cloud and Al journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your Role and Responsibilities Skilled Multiple GCP services GCS, BigQuery, Cloud SQL, Dataflow, Pub/Sub, Cloud Run, Workflow, Composer, Error reporting, Log explorer etc. Must have Python and SQL work experience & Proactive, collaborative and ability to respond to critical situation Ability to analyse data for functional business requirements & front face customer Required Technical and Professional Expertise Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications Preferred Technical and Professional Expertise Skilled Multiple GCP services GCS, BigQuery, Cloud SQL, Dataflow, Pub/Sub, Cloud Run, Workflow, Composer, Error reporting, Log explorer You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

Role: SQL Server Developer Experience: 3 7 Years Location: Kolkata Industry Type: Software Product Department: Engineering Software & QA Role Category: Software Development Education: UG: B.Tech/B.E. in any specialization About the Role We are seeking a skilled and detail-oriented SQL Server Developer to join our dynamic engineering team. In this role, you will be responsible for designing, developing, and optimizing high-performance, scalable database solutions. You will collaborate closely with developers to write efficient SQL code, define database best practices, and ensure the seamless integration of SQL queries within applications. This is a great opportunity to contribute to complex, data-driven systems while staying up to date with the latest tools and technologies. Key Responsibilities Develop, optimize, and maintain stored procedures, triggers, functions, and views using MS SQL Server Collaborate with application developers to write and improve in-application SQL queries for performance and efficiency Ensure databases are reliable, secure, and scalable Perform query performance tuning and troubleshoot slow-running queries Develop and maintain SSRS reports (preferred) Write testable, reusable, and scalable T-SQL code following best practices Use SQL Server Management Studio (SSMS) for database development and management Automate repetitive database tasks using PowerShell or other scripting tools (preferred) Stay updated on the latest database features, techniques, and technologies Participate in code reviews and contribute to database architecture discussions Candidate Profile Minimum 3 years of hands-on experience with MS SQL Server 2017/2019 Strong expertise in T-SQL, including advanced queries, joins, and subqueries Proficient in using SQL Server Management Studio (SSMS) Good understanding of database design principles, indexing, and normalization Experience in SSRS report development is a strong advantage Familiarity with PowerShell scripting is a plus Strong problem-solving skills and a proactive approach to learning new technologies Ability to understand complex business logic and translate it into efficient SQL solutions Excellent communication and collaboration skills Work on challenging and impactful database projects Collaborative, innovation-driven work culture Exposure to modern database tools and performance tuning techniques Competitive compensation and professional development opportunities If you re passionate about writing clean, efficient SQL code and eager to work in a fast-paced, tech-forward environment, we d love to hear from you. Qualification : B.Tech/B.E. in any specialization

Job Title: CRM Executive Location: Kolkata Employment Type: Full-Time Experience: 1 3 years Qualification: Graduation & Above Preferred Industries: Stationery, FMCG About the Role We are looking for a proactive and detail-oriented CRM Executive who excels in active listening, clear communication, and relationship building. The ideal candidate will be patient, solution-driven, and adept at managing customer relationships to enhance engagement, retention, and overall satisfaction. Key Responsibilities Develop and implement effective CRM strategies aimed at increasing customer engagement and loyalty. Manage and maintain the company s CRM system, ensuring timely data entry, data cleansing, and segmentation. Analyze customer data and behavior to identify trends, insights, and opportunities for business improvement. Design and execute targeted marketing campaigns and communications to boost customer retention and upselling. Collaborate closely with sales, marketing, and other departments to ensure CRM initiatives align with overall business objectives. Ensure the accuracy and completeness of customer data within the CRM system. Conduct customer surveys and gather feedback to improve customer experience and satisfaction levels. Monitor and analyze customer interactions across various channels including email, social media, and chatbots. Key Skills & Competencies Excellent communication skills clear, concise, and empathetic. Strong relationship-building and problem-solving abilities. Proficiency in CRM software and data management. Analytical mindset with the ability to interpret customer data for actionable insights. Ability to work collaboratively in a cross-functional environment. Patience and customer-centric attitude. Qualification : Graduation & Above

Position Title: IT Product Manager Location: Kolkata, India Category: PM & QA Employment Type: Full-Time Seniority Level: Senior Job Description We are looking for an experienced IT Product Manager with a minimum of 5 years in technical project management or related fields. The ideal candidate will have strong leadership skills, a strategic mindset, and a Bachelor s degree. This role involves managing products through their entire lifecycle while driving collaboration across teams and stakeholders. Roles & Responsibilities Define product strategy and roadmap aligned with company goals. Manage the product lifecycle from concept through End-of-Life (EOL). Gather and prioritize requirements from stakeholders across multiple product releases. Develop marketing plans, budget proposals, and ensure delivery against plans. Write compelling business cases for internal approvals and investments. Prepare product and market requirement documents. Build and maintain partnerships with internal teams and external clients. Conduct product demonstrations and foster relationships with B2B customers. Lead virtual product teams to meet project and business objectives. Conduct market research and set competitive product pricing. Implement Agile and Scrum methodologies; experience with CSM and/or PMP certifications preferred. Monitor and improve product performance continuously. Manage trials, Minimum Viable Products (MVPs), and product launches. Lead competitor analysis and market research efforts. Develop and deliver training materials for technical support teams. Collect and analyze feedback from customers and sales teams to enhance product offerings. Generate regular revenue and performance reports. Demonstrate exceptional problem-solving and troubleshooting skills. Exhibit strong time management, cooperation, and team motivation. Requirements Bachelor s degree in any discipline. Proven experience leading and implementing Agile development processes. Strong problem-solving and decision-making abilities. Expertise in web and web application development concepts. Familiarity with Scrum methodology and Agile best practices. Excellent leadership and meeting facilitation skills. Ability to support and mentor team members effectively. Flexible working arrangements. Competitive compensation package. Comprehensive insurance benefits. Training and mentoring programs. Frequent team celebrations and social events. Home office allowance. Paid leave and retirement benefits. Partial funding for continued education and courses. Team building activities. Qualification : Bachelors degree in any discipline.

About the Job Person should be with Good Communication and Sound knowledge in Excel. Job Description of Executive / Sr. Executive Purchase specially Imports activities. Preferred Industries: FMCG / Writing Instrument Industries Qualification: Degree or diploma in International business and SAP Knowledge Experience: 4 5 Years of Import Functions Age: Around 30 Key Requirements Placing Raw Material order enquiry to the overseas supplier / obtaining Proforma Invoice and issuing Purchase Order to them. Enquiring rates with forwarders, negotiating the rates and finalise the Nomination for each shipment and communicating the same to supplier. Following up with the Suppliers for timely shipments. Checking of Draft shipping documents and finalising the same. Checking and confirming the Bill of Lading. Checking and confirming the FTA certificate, wherever applicable. Issuing the insurance certificate for all FOB and C&F shipments. Forwarding all the documents to CHA for customs clearance purpose. Getting Checklist from CHA, checking and approving it for filing BOE. Keep a track of the vessel arrival. For CIF shipments, arranging payment of the Shipping Line Bills. Following up for BOE and arrange for the duty payment from Accounts dept. Coordinating for Way Bill from Accounts and sending it to CHA. Upon delivery of the Material, making costing Purchase Order for Accounts dept. Checking and approving Bills of FA and CHA, submitting to accounts Dept. and follow up for payment. All Bank related correspondence related to Imports. In make Letter of Credit applications wherever applicable, sending to Bank and getting swift copies and sending to supplier. Preparing various MIS Monthly Fund requirements, Shipment Status, Clearance status, Pending Order status. Preparing Payment documents of suppliers, following up with Accounts Dept. for sending it to Bank. Following up with the Bank for payment, getting Swift from Bank, sending to supplier and getting confirmation of receipt of payment from supplier. Payment due date monitoring for all locations and obtaining monthly updated O/S list. Submission of BOE to Banks. Taking active role for smooth functioning of SAP system for Imports Function. Taking active role for smooth functioning of BPR system for Imports. Exploring new Clearing Agents and Forwarding Agents for better rates and services. Follow up for the new product requirements from time to time. Documentation and import procedure for Capital goods and other finished goods.

Job Description: Market Research Executive Company Description Magicminds is a global software solutions and digital marketing services provider with headquarters in the USA and operations in India and Australia. Our team of developers and marketers collaborates to turn visions into successful mobile and web apps, digital marketing campaigns, and cutting-edge AI and Blockchain solutions. We cater to startups and enterprises worldwide, driving innovation and digital transformation. We are seeking a highly motivated and detail-oriented individual to join our team as a Market Research Executive. In this role, you will play a critical part in identifying market opportunities, gathering insights, and driving lead generation to support our sales pipeline. You will bridge the gap between market intelligence and sales outreach, ensuring a seamless flow of information and prospects for the sales team. Key Responsibilities: Conduct comprehensive research to identify target markets, industry trends, competitive landscapes, and potential opportunities. Build and maintain a database of market insights to guide strategic decision-making. Identify and profile key decision-makers and influencers within target companies. Generate and qualify leads through various outreach channels, including cold calls, emails, and social media platforms. Schedule appointments, demos, and meetings for the sales team with qualified prospects. Nurture and build relationships with prospects through personalized communication. Collaborate with the marketing team to execute targeted campaigns for lead generation. Maintain and update CRM systems with accurate and up-to-date lead and prospect information. Monitor and report on market trends, competitor activities, and emerging technologies. Qualifications and Skills: Experience: 1-3 years in market research, lead generation, sales development, or a similar role. Candidates from IT industry preferred. Required Skill Sets: Data Mining & Research, Potential Industry Identification, Data Qualification, Lead Qualification, Lead Generation, Sales Pipe Line Building, Cold Call, Business Meeting Qualification with Potential Client, Business Development Activity. Excellent research, analytical, and problem-solving skills. Strong communication and interpersonal skills, with the ability to engage prospects effectively. Proficient in using CRM tools (e.g., Salesforce, HubSpot) and research platforms (e.g., LinkedIn Sales Navigator). Ability to manage time efficiently and handle multiple tasks in a fast-paced environment. Familiarity with market research methodologies and sales development strategies.

Job Title: HR Operational Excellence Analyst Role Overview: The HR Operational Excellence Analyst supports the implementation and enhancement of HR operational processes to drive efficiency and improve overall performance. This role involves process mapping, data analysis, identifying opportunities for improvement, and collaborating with cross-functional teams to support continuous improvement initiatives. The analyst also assists in developing and implementing HR operational excellence frameworks, tools, and methodologies. Key Responsibilities: Process Improvement & Optimization: Supports the documentation, mapping, and analysis of HR operational processes. Assists in identifying areas for process enhancement and efficiency improvements. Contributes to continuous improvement initiatives by recommending and implementing best practices. Data Analysis & Reporting: Collects and analyzes HR-related data to identify trends and improvement opportunities. Prepares reports and insights to support decision-making processes. Assists in monitoring key performance indicators (KPIs) and operational metrics. Collaboration & Stakeholder Engagement: Works closely with HR teams and other business functions to support process improvements. Engages with stakeholders to understand operational challenges and provide solutions. Supports cross-functional collaboration to drive operational excellence initiatives. Learning & Development: Gains experience in operational excellence methodologies, tools, and frameworks. Works within a team environment under the guidance of senior practitioners. Develops a strong understanding of HR operational processes and continuous improvement strategies. Required Skills & Competencies: Strong analytical and problem-solving skills. Basic knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus. Effective communication and collaboration skills. Ability to work in a team-oriented environment. Detail-oriented with a focus on accuracy and quality. This role provides a great opportunity for individuals looking to develop expertise in HR operational excellence while contributing to process improvements within the organization.

Job Title: Manager General Affairs & Legal Location: Kolkata Job Type: Full-Time Experience: 15 18 years Salary: INR 12 18 LPA Notice Period: 1 2 weeks / Immediate Job Summary: We are seeking an experienced, highly organized, and legally adept professional to take on the role of Manager General Affairs & Legal. This multifaceted position will oversee administrative operations, vendor management, legal compliance, physical risk and safety, and adherence to ISO standards (e.g., ISO 9001:2015, ISO 27001). The ideal candidate will possess a legal background with strong knowledge of corporate governance, regulatory requirements, and facility operations, combined with the ability to lead cross-functional teams and ensure compliance across departments. Key Responsibilities: Legal & Compliance Management: Ensure company compliance with applicable laws and corporate regulations (employment, contract, regulatory, and corporate governance) Manage and oversee all non-ICT vendor contracts, legal documentation, and agreements Conduct legal due diligence for all administrative and vendor contracts Liaise with external legal counsel for handling disputes and legal queries Ensure compliance with ISO certifications (ISO 9001:2015, ISO 27001) and manage internal/external audits Safety & Risk Management: Develop and enforce safety protocols including fire safety, emergency procedures, and workplace health compliance Conduct periodic risk assessments and inspections aligned with local laws and safety standards Facilities & Office Operations: Oversee daily facility management, security systems (CCTV, access control), and general office upkeep Manage third-party relationships for maintenance, infrastructure support, and utilities Vendor & Procurement Oversight: Manage end-to-end procurement and vendor lifecycle (non-ICT), including assessment, contract negotiation, and performance monitoring Ensure procurement activities align with legal and internal policy guidelines Asset Management: Collaborate with Accounts and IT to ensure physical asset tracking and reconciliation Maintain up-to-date documentation and compliance for all company assets Administrative Policies & Budgeting: Develop and maintain administrative policies that align with legal standards and internal governance Monitor and manage administrative budgets, track expenditures, and implement cost-control measures Events & Travel Coordination: Organize internal events, workshops, and business meetings Manage domestic and international travel logistics for staff and guests in compliance with company policy and legal obligations Team Collaboration: Work cross-functionally with ICT Vendor Management, Accounts, Legal, and senior leadership to ensure seamless operations and compliance Lead initiatives to continuously improve administrative workflows and governance mechanisms Qualifications & Requirements: Bachelor s degree in Law (LLB) mandatory 15 18 years of professional experience in general administration, legal compliance, corporate governance, vendor and facilities management Strong knowledge of ISO 9001:2015 and ISO 27001 standards In-depth understanding of risk management and safety practices Proven ability to manage contracts, regulatory requirements, and administrative functions effectively Excellent interpersonal, organizational, communication, and legal problem-solving skills Ability to lead cross-functional teams and manage multiple high-priority tasks simultaneously Competitive compensation Leadership position with strategic influence Cross-functional, impactful role in a reputed product-based organization Exposure to global standards and compliance frameworks Qualification : Bachelors degree in Law (LLB) mandatory

UI/UX Designer Job Opening Kolkata | 1+ Year Experience (Full-Time) Position: UI/UX Designer Location: Kolkata, India Experience Level: Mid-Level Experience Required: 1+ Year Minimum Qualification: Bachelor s in Graphic Design, Computer Science, HCI, or equivalent Salary: As per industry standards (Negotiable) Job Type: Full-Time About the Role: We are looking for a talented and detail-oriented UI/UX Designer to join our growing team in Kolkata. The ideal candidate will have experience designing intuitive and engaging user interfaces for digital products and a strong understanding of user-centered design principles. If you have a passion for creating seamless user experiences and are proficient with industry-standard design tools, we want to hear from you! Key Responsibilities: Conduct User Research: Perform interviews, surveys, and usability testing to gather insights into user needs and behavior. Create Visual Designs: Develop wireframes, prototypes, and high-fidelity mockups for mobile and web applications. Collaborate Across Teams: Work closely with product managers, developers, and stakeholders to align design with business goals. Conduct Usability Testing: Analyze user feedback and usage data to continuously refine and improve user interfaces. Maintain Design Consistency: Build and maintain design systems and style guides for consistent branding and UX across platforms. Improve User Experience: Solve design challenges through innovative UI/UX solutions that enhance usability and accessibility. Stay Current: Keep up-to-date with the latest design trends, tools, and best practices to enhance creativity and productivity. Required Skills & Qualifications: Proven experience as a UI/UX Designer with a strong portfolio showcasing design process and deliverables. Proficiency in Figma, Sketch, Adobe Creative Suite, InVision, or similar tools. Solid understanding of user-centered design, interaction design, and responsive design principles. Experience designing for multiple devices and platforms (web, mobile, tablet). Strong problem-solving skills, attention to detail, and a user-first mindset. Excellent communication and collaboration skills. Bachelor s degree in Graphic Design, Computer Science, HCI, or relevant field (or equivalent practical experience). Familiarity with HTML, CSS, JavaScript is a plus. Knowledge of accessibility standards, motion design, or Agile methodologies is a strong advantage. Perks & Benefits: Flexible working hours Opportunities for continuous learning and career development Inclusive and collaborative team culture Exposure to innovative and cross-functional projects Performance-based growth opportunities Be part of a team that values creativity, user empathy, and design excellence. At our company, you ll contribute to meaningful products while growing in a supportive and inspiring environment. Qualification : Bachelors degree in Graphic Design, Computer Science, HCI, or relevant field (or equivalent practical experience).