Educate Technical Program Manager Xfpu4Vq7Jx at Amazon

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Job title: Senior Analyst - Certified Global Customer-Engagement Platform Adult Learning Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Job Summary Customer Facing CRM & Platforms team aims for: Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs), Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency. The Sanofi Global CRM organization is looking for an Adult Learning Specialist, certified as trainer for the digital platforms VEEVA CRM , Veeva 4M and VEEVA ALIGN for all user roles (front and back-office). Creating a positive learning environment is essential to learner adoption. The incumbent is required to design and deliver learning offerings that are role- and business-specific. The incumbent must set realistic and measurable learning targets. The learning program has to focus on both, the learner s mindset and skillset development. The scope is: 1.) Refresh existing users knowledge through appropriate training 2.) Upgrade existing self-learning resources (videos, guides, e-learns, FAQ) and evolve capability to create new later on Main responsibilities: 50% - Train existing certified front-line staff (customer-facing sales, medical and home office marketing and medical) for continuous improvement in the usage of VEEVA CRM and VEEVA 4M. Train existing certified VEEVA Administrators on Veeva CRM BACK-OFFICE and VEEVA ALIGN capabilities. The goal is to foster an adoption and collaboration mindset besides the technical digital usage capabilities. Format: Designing and leading online group trainings (in English and in the Asian languages), conducting business case-based role-plays with the learners. Join the quarterly check-ins with line managers to present the next quarter reinforcement training plan for their teams and identify, design and align further reinforcement learning action plans for subsequent execution that arise from the quarterly Middle Manager sessions. Measure attendance and effectiveness via participant feedback survey and share with the Global OneCRM organization. Build plans to close identified knowledge and adoption gaps and define implementation plans. The languages for sessions have to be ensured in English and in the Asian languages. For all European languages the zoom sessions need to be set-up in activating the zoom AI translation tool. 50% - Self-learning Content Management:Update existing self-learning content for the platforms needed due to planned platform upgrades. To do so, participate in the Governance to gain first-hand information on planned platform upgrades and changes. Update the FAQ on a quarterly basis in close collaboration with the UAT team and in reviewing the UAT system for these changes to take screenshots and build suitable self-learning resources reflecting business cases Manage the global training SharePoint with the new and updated monthly self-learn content. Organize monthly market sessions with the local learning counterparts to present content evolution plans as well as sharing the new/updated deliverables, ensuring that markets promptly localize, translate and cascade. Ensure markets update their local training share points which are market users go-to place. According to the global governance the provided English global core materials have to be loaded immediately and subsequently replaced by locally adapted and translated materials within one month. Track regularly that markets promote the local training sharepoint monthly and all local users know where to find their locally adapted and translated self-learning content. With evolving capabilities, the activity may include the monthly built of new self-learning content for the above-mentioned VEEVA platforms. About you Experience:5+ years' experience as an adult trainer responsible for digital usage capabilities and mindset development. Experience in organizational and behavioral change management Experience in researching, creating, delivering, and tracking business and results-oriented digital adult learning programs Experience in blended learning strategies Proven delivery of outstanding results. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo. High persistency and resilience. Excellent projec...

Job Title: Project Manager Location: Bengaluru Company: LoadShare Networks About LoadShare Networks At LoadShare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors like Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. We work with major enterprise clients across a wide range of sectors, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale: Over 500,000 last-mile deliveries per day across 500+ towns. A fleet of 20,000+ riders powered by a single tech platform. Our SaaS platform drives 1M+ shipments daily. Technology: We optimize delivery resources across multiple use cases to increase efficiency based on time-of-day demand patterns. Role Overview We are looking for an experienced Project Manager to oversee multiple software development projects in our Bengaluru office. You will ensure these projects are delivered on time, within scope, and to high-quality standards. Working closely with product managers, engineers, and stakeholders, you will define and drive the project lifecycle while proactively managing risks, dependencies, and resources to achieve successful outcomes in a fast-paced environment. Key Responsibilities Lead and manage the end-to-end lifecycle of multiple software development projects, ensuring they are delivered on time, within scope, and to high-quality standards. Collaborate with product managers, engineers, and stakeholders to define project requirements, goals, deliverables, and timelines. Identify, assess, and manage project risks and dependencies, developing actionable mitigation strategies to keep projects on track. Ensure transparent and regular communication across all teams, ensuring alignment and timely updates on project progress, challenges, and milestones. Conduct post-project reviews to evaluate performance, document lessons learned, and propose improvements for future projects. Serve as the primary point of contact for any project-related escalations, addressing issues and facilitating a solution-focused approach. Requirements Experience: Proven track record of managing complex, cross-functional projects in a fast-paced, high-growth environment. Tools: Familiarity with project management tools like JIRA, Asana, Trello, or Microsoft Project. Skills: Exceptional organizational and multitasking abilities with strong attention to detail. Communication: Strong verbal and written communication skills with the ability to build relationships and collaborate with diverse teams and stakeholders. Problem-Solving: A proactive, problem-solving mindset with experience in identifying project risks and implementing mitigation strategies. Stakeholder Management: Ability to manage stakeholder expectations and deliver project results that meet business objectives.

About the role - Manager - Customer Success The Manager - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interacts directly with customers, internal stakeholders and providers. Responsibilities Monitoring progress of the projects through customer meetings and providing MIS and regular updates on various projects to senior management & stakeholders. Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality for their specific business needs. Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients. Experience in setting up NPS / CSAT Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn Manage and coach a team of customer success executives and operations executives. Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them. Design and set up processes and work on continuous improvement of the set processes. Collaborate with the technical team to set up or configure Intugine s software platform as per clients requirements and troubleshoot technical issues raised by them. Set and monitor KPIs to access projects. Implement systems and processes that deliver improvement toward 100% conformance to client requirements. Research and analyze Intugine's new products and design a process for their implementation. Requirements 2-5 years of experience in business operations/customer success. Minimum 1 year of B2B Saas operations experience preferred. Minimum 1 year of management experience preferred. MBA preferred from Tier 1/2/3 colleges. You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital. Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must. Soft skills, including effective time management, prioritizing and delegation, is a must. You must be able to lead, coach, inspire, support and motivate your team, and always seek to improve best practice. Knowledge in SCM is a plus. Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous. Desire to assume responsibility and work autonomously. Highly organized and able to juggle numerous tasks. Good written and spoken English (being a native speaker will be a plus). Qualification : MBA preferred from Tier 1/2/3 colleges.

Delivery Manager Engineering (Pune) Job Type: Full-Time Department: Engineering Experience Level: 5+ Years Location: Pune, India About the Role: We re seeking an experienced Delivery Manager to lead the successful execution of agile software projects across multiple teams and clients. If you have a strong technical foundation, a passion for cloud-based solutions, and proven experience in managing software delivery, this is the role for you. Key Responsibilities: Lead and manage end-to-end agile product deliveries across multiple client engagements Translate technical designs and architecture into actionable delivery plans Collaborate with engineers to define and implement scalable solutions on Amazon Web Services (AWS) and Microsoft Azure Contribute to feature design and implementation of critical end-to-end solutions Standardize engineering best practices and drive code quality through reviews and mentoring Own delivery timelines, project milestones, and client satisfaction metrics Technical Skills Required: Strong grasp of computer science fundamentals algorithms, data structures Hands-on understanding of networking (TCP/IP, ports, firewalls) and database design (schema, indexing) Experience with SQL and NoSQL databases (e.g., MySQL, MSSQL Server, DynamoDB, CosmosDB) Minimum 5 years of hands-on programming experience Minimum 3 years of project management experience in web development Proficiency in Agile methodologies and tools (e.g., Jira, Trello) Soft Skills & Qualities: Strong ownership mindset with the ability to take initiative and drive solutions Excellent interpersonal and stakeholder management skills Clear and confident communication skills Ability to quickly build trust and rapport with internal teams and clients Passionate about agile delivery excellence and continuous learning Be part of a forward-thinking company delivering scalable cloud solutions Lead strategic projects in a high-growth, collaborative environment Build and mentor agile teams, influencing engineering culture and product success

Description The Sr Specialist will provide support in the CAPA management process and is the responsible Quality Approver. They will be responsible for executing quality reviewer/approver responsibilities for the NC/CAPA Management Process. This includes ensuring timely initiation and completion of investigations and CAPAs, collaborating with key stakeholders to resolve conflicts and align on the path forward, and determining when escalation to stakeholders or senior management is required to resolve issues. The Sr Specialist will have responsibility for ensuring the investigation and CAPA owners are progressing to plan by monitoring status and providing feedback and comments to direct progress during the investigation and root cause analysis/immediate cause phases, and during preparation of Corrective/Preventative action plans and effectiveness monitoring plans. They are knowledgeable and experienced in the CAPA management process and system and can guide and educate issue owners on best practices. Attention to detail, time management skills, and the ability to build and maintain relationships are essential. CAPA reviewer/approver for CAPA Management Process: Facilitate the initiation of investigations and CAPAs, and monitor progress and approvals. Collaborate with key stakeholders to support the end-to-end NC/CAPA process. Ensure that CAPA procedures and requirements are followed and met. Escalate complex issues to CIM management for resolution. Work with stakeholders, senior management, and governance bodies for awareness and resolution, as needed, including any issues impacting the progress toward completion of investigations, root cause analysis, impact analysis, and closure of CAPA Records. Review evidence and approve closure of CAPA plans. Monitor effectiveness of CAPAs to ensure the Root Cause is eliminated or reduced to acceptable level. Drive key deliverables and ensure timely completion of activities. Support/Provide regular updates for CAPA status, metric reports, and trending, as needed. Participate in and/or support internal audits and regulatory inspections, as needed. Attend, participate and/or facilitate CAPA review meetings, as needed. Perform other duties as necessary. Decision Making and Problem Solving: Ability to work independently and coordinate across CAPA and Issue Management (CIM). Consult with CIM management as need for resolution of complex issues. Requires basic management skills for cross-functional interactions and coordination. Facilitates resolution of issues and able to collaborate with stakeholders at varying levels of management across multiple organizations. A fundamental understanding of the risk management process to engage key stakeholders and mentor colleagues to capture insights and make risk-based decisions. Excellent communication and writing skills demonstrated by the ability to write executive summaries and ad hoc reports promptly and clearly as well as compile and present data to other professionals. Requires analytical skills to examine data and perform analysis. Requires decision-making skills to approve the appropriateness, effectiveness, quality and compliance of documented robust investigations, root cause analysis and corrective/preventative action plans. Working Relationships: Must be able to effectively operate in a matrixed environment and interact with cross functional leaders on a regular basis. Associate Director/Director, CAPA and Issue Management interfaces and informs as needed to discuss issues. CAPA and Issue Management team members interfaces daily as needed to manage workload; interfaces weekly in team meetings. R&D Senior Management, R&D Quality, Regulatory Affairs, Medical Affairs, and other business functions involved in owning investigations and delivering CAPA commitments - interfaces as needed to address identified issues and provide guidance on established processes. J&J partners must be able to effectively interact with third-party organizations, and marketing partners as needed to address cross-company and cross-departmental issues. Qualifications Bachelor s Degree in Life Science or related discipline or equivalent is required. Knowledge and experience with regulations and regulatory compliance issues. At least 3 years of experience in an applicable compliance field and or equivalent experience/training in a related R&D area. Experience with Non-Conformance/CAPA. Analytical and data skills. Excellent communication and writing skills demonstrated by the ability to develop clear and concise professional correspondence. Must be a problem solver, strategic thinker, and collaborator. Excellent organization, prioritization, and time management skills. Demonstrated competencies include adaptability, attention to detail, and ability to build and maintain relationships and partnerships across the organization. Ability to build and maintain cross-functional interactions and coordination. Ability to build consensus, influence, and negotiate. Knowledge in R&D related activities which may include safety related areas, safety reporting for both investigational and marketed products, clinical study coordination, etc. Knowledge of Quality Management, Project Management and/or Process Excellence concepts and practices. Qualification : Bachelors Degree in Life Science or related discipline or equivalent is required.

Position: AWS Partner Development Manager Overview: AWS Partner Development Managers (PDMs) are tasked with cultivating and advancing the AWS Partner Network (APN) within specific technology domains and industries, helping to bring AWS solutions to customers. As part of our rapidly expanding partner ecosystem, we are seeking a driven and technically proficient individual to enhance our network of AWS partners. These partners provide consulting services and solutions, assisting clients with cloud migration, application modernization, data and analytics, AI/ML, and the adoption of leading digital technologies. In this role, you will collaborate across the AWS organization to build and manage high-value partnerships, supporting our partner community s growth and ensuring alignment with AWS solutions. You will work closely with our partners to drive revenue growth, business development, and strategic initiatives. Key Responsibilities: Strategic Leadership: Develop and lead joint business plans with Global Systems Integrators (SIs) to drive partner revenue and AWS solution sales. Performance Tracking: Conduct regular business reviews to assess partner performance, ensuring alignment with revenue, pipeline, and competency objectives. Executive Relationship Management: Build and maintain strong relationships with senior executives at partner organizations to ensure continued engagement. Cross-functional Collaboration: Work within AWS to secure alignment and resources for partner development initiatives, driving mutual success. Pipeline & Opportunity Management: Set and track partner pipeline and opportunity registration targets, performing regular pipeline reviews to identify and capitalize on growth opportunities. Marketing & Sales Strategy: Plan and execute joint marketing campaigns and sales incentives aimed at accelerating partner solution sales. Internal Advocacy: Promote partner solutions within AWS through resources such as solution showcases and internal communications. Operational Oversight: Define and manage key partner operations, including opportunity registration, revenue reporting, and governance. Onboarding & Program Management: Lead the onboarding process for new partners and ensure continuous tracking of program progress and attainment. Continuous Learning: Stay up-to-date with AWS cloud platform developments and partner ecosystem trends through certifications and ongoing education. About the Team: AWS is committed to fostering a diverse and inclusive environment. We encourage candidates from all backgrounds, regardless of whether they meet all the listed qualifications, to apply. At AWS, we value diverse experiences and perspectives, and we believe that everyone can contribute to our mission of innovation and growth. Amazon Web Services (AWS) is the world s leading and most comprehensive cloud platform. Since pioneering cloud computing, AWS has continuously innovated to support the most successful startups and global enterprises. Inclusive Team Culture: AWS celebrates curiosity, inclusion, and connection. We believe in fostering a collaborative environment where employees from diverse backgrounds can thrive. Our employee-led affinity groups and inclusion events help create a stronger, more connected team. Mentorship & Career Growth: AWS offers a wealth of resources for knowledge sharing, mentorship, and career development, supporting your growth into a well-rounded professional. Work/Life Balance: We prioritize work-life harmony and flexibility, ensuring that success in the workplace does not come at the expense of personal well-being. Basic Qualifications: A minimum of 5 years of experience in developing, negotiating, and executing business agreements. A minimum of 5 years of professional or military experience. A Bachelor's degree or equivalent experience. Proven experience in developing strategies that influence leadership decisions at the organizational level. Expertise in managing programs across cross-functional teams, building processes, and coordinating schedules. Preferred Qualifications: Experience interpreting data to inform business decisions. Demonstrated ability to identify, negotiate, and execute complex legal agreements. Qualification : Bachelor's degree