Educate Technical Program Manager Xfpu4Vq7Jx at Amazon

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Associate Manager, Customer Support

Coinbase

Fresher | Not Disclosed | Hyderabad, Telangana, India | Full-time

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Associate Manager Associate manager Customer Customer associate
MI

Solution Architecture Apps

Microsoft

14+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Overview At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft s mission of empowerment and cutting-edge technology - to life for the world s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Qualifications Required/Minimum Qualifications Bachelor's degree OR Master s degree in computer science, Information Technology, Engineering, or related field AND 14+ years experience in developing technology solutions, practice development, architecture, and consulting. Additionalor Preferred Qualifications Technical or Professional Certifications Inclusive and collaborative driving teamwork and cross-team alignment. Strong partner relationship management and solution development skills. Conversant knowledge of competing platforms and solutions. Strong executive presence including communication and presentation skills with high comfort to large and small technical audiences. Problem solving mentalityleveraginginternal and/or external resources, conflict resolution, and follow through with partners. Orchestration of application development lifecycle. Demonstrable architecture, design, implementation, and/or support of complex application architectures Candidates must alsodemonstrate the abilityto adapt tonew technologies, learn quickly, and understand relevant cloud trends is required. Other The job may require travel. Fluent English verbal and written communications skills area must. /span> Responsibilities Architecture and Design Leverages a structured approach to architecture projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and establishedarchitectural styles and design patterns. Defines and documents the Architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution Leads cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use todeterminecustomer appetite for the business solution. DemonstrateROI that the business solution realizes. Collaborates with the Project Manager to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots. Collaborates with business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Manages and resolves ambiguity in the requirements and documents assumptions and implications where it cannot be resolved. Drives development and execution of Test Plans to prove that each requirement/constraint has been implemented as expected by the customer. Collaborates with Project Manager and Account Team toidentify, categorize, and communicate business and technical risks. Generates new and/or improvements to existing intellectual property.Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery. Participates and contributes to internal/externalcommunities. Trusted Advisor Develops a network of internal/external relationships to build influence in addressing problems/ blockers and facilitating additional views on the matter of interest. Stays up to date on Microsoft s technologies, products. Uses evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers / partners when a decision or course of action will not produceoptimalresults. Serves as the "technical conscience" to challenge the status quo and unrealistic expectations. Proactively resolves conflicts and seeks resolution to balance the overall outcome. Thought Leadership Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team. Acts a mentor to junior colleagues to educate them on technical and non-technical concepts. Technology Areas Designing scalable solutions on Azure cloud platforms with focus on performance and resiliency, utilizing microservices architecture, data structures, modern application design patterns, and anti-patterns, such as MVC, CQRS and/or SAGA Engineering distributed applications within architectural scenarios such as Web andIoT Extensiveexperiencein application development including implementing,customizing, operating, and troubleshooting Azure Cloud solutions. Comprehensiveexpertisein microservices, Docker, and Kubernetes. Containers for packaging application deployment units and interacting with container-orchestration technologies such as Kubernetes, Service Fabric, Cloud Foundry DefiningCI/CDpipelines to automate test and release across different application environments using concepts such as Blue/Green and Canary deployments and related technologies (e.g.,Jenkins, Spinnaker, Azure for DevOps, Chef, Puppet) Strong working knowledge of security controls such as encryption, AuthN/AuthZ, application monitoring and end-to end Telemetry. Proficient with one or more Cloud Databases such as Azur...

Solution Architecture Solution Architecture Apps Full-Time
AJ

Technical Account Manager

Amazon Jobs

10+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

DESCRIPTION Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we Work Hard, Have Fun and Make History. As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises. As a Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role. Key job responsibilities Every day will bring new and exciting challenges on the job while you: Learn and use Cloud technologies. Interact with leading technologists around the world. Work on critical, highly complex customer problems that may span multiple AWS Cloud services. Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues. Write tutorials, how-to videos, and other technical articles for the customer community. Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services. Drive projects that improve support-related processes and our customers technical support experience. Assist in Design/Architecture of AWS and Hybrid cloud solutions. Help Enterprises define IT and business processes that work well with cloud deployments. Be available outside of business hours to help coordinate the handling of urgent issues as needed. BASIC QUALIFICATIONS - - Bachelor s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience. - - 10+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment. - - External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences. - - Ability to manage multiple tasks and projects in a fast-moving environment. - - Be mobile and travel to client locations as needed. PREFERRED QUALIFICATIONS - - Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc. - - Experience in a 24x7 operational services or support environment. - - Experience with AWS Cloud services and/or other Cloud offerings. Qualification : Bachelors Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.

Technical Account Technical account Manager Technical manager
CD

Sales Account Manager

Crest Data Systems

5+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Description The Sales Account Manager position at Crest Data in Hyderabad is an exciting opportunity for a dynamic and results-driven individual. As a Sales Account Manager, you will be responsible for building and maintaining strong customer relationships with ServiceNow clients, identifying new business opportunities, and achieving sales targets. This role requires a self-motivated individual with excellent communication and negotiation skills. Key responsibilities include client relationship management, new business development, achieving sales targets, maintaining product knowledge, leading negotiations, providing sales support, and collaborating with teams for a seamless customer experience. The ideal candidate should have 5+ years of sales and account management experience, a bachelor's degree (MBA a plus), a strong track record in sales, proficiency in CRM software, and a willingness to travel as needed. Responsibilities Build and nurture long-term relationships with existing clients. Understand client needs and provide tailored solutions to meet their objectives. Act as the main point of contact for client inquiries and concerns. Identify and pursue new business opportunities within the assigned territory or client base. Generate leads, conduct market research, and assess competitor activity. Develop and execute sales strategies to expand the customer portfolio. Set and achieve sales targets and quotas for the assigned territory or accounts. Create and implement sales plans and initiatives to drive revenue growth. Track and report on sales performance and provide regular updates to management. Maintain in-depth knowledge of the company's products and services. Educate clients on product features and benefits to address their needs effectively. Collaborate with technical teams to ensure a thorough understanding of offerings. Lead negotiations and contract discussions with clients. Close sales deals and secure contracts, ensuring favourable terms. Address client objections and resolve issues to achieve mutually beneficial agreements. Work closely with the sales support team to ensure seamless order processing and fulfillment. Provide post-sales support to clients and address any post-sale inquiries or concerns. Requirements 5+ Years of experience in Sales and Account Management. Bachelor's degree in Business Administration, Sales, Marketing, or a related field (MBA a plus). Proven experience as a Sales Account Manager or in a similar sales role. Strong track record of meeting and exceeding sales targets. Excellent communication, negotiation, and presentation skills. Ability to work independently and as part of a collaborative team. Proficiency in CRM software and sales tracking tools. Willingness to travel as needed within the assigned territory. Additional Information Candidate should be from hyderabad and will be working from client (Service Now) location Qualification : Bachelor's degree in Business Administration, Sales, Marketing, or a related field (MBA a plus).

Sales Account Account sales Manager Sales Manager
SA

Senior Analyst - Certified Global Customer-Engagement Platform Adult Learning

Sanofi

5+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job title: Senior Analyst - Certified Global Customer-Engagement Platform Adult Learning Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Job Summary Customer Facing CRM & Platforms team aims for: Centralize Go-to-Market excellence and operational tasks across Global Business Units (GBUs), Standardize best-in-class capabilities with strengthened global support while verticalization of reporting within GTMC from local to global, Define clear ways of working and bringing clarity on interfaces with GBUs, Digital, and executional support on commercial operations from Sanofi hubs to optimize process excellence and efficiency. The Sanofi Global CRM organization is looking for an Adult Learning Specialist, certified as trainer for the digital platforms VEEVA CRM , Veeva 4M and VEEVA ALIGN for all user roles (front and back-office). Creating a positive learning environment is essential to learner adoption. The incumbent is required to design and deliver learning offerings that are role- and business-specific. The incumbent must set realistic and measurable learning targets. The learning program has to focus on both, the learner s mindset and skillset development. The scope is: 1.) Refresh existing users knowledge through appropriate training 2.) Upgrade existing self-learning resources (videos, guides, e-learns, FAQ) and evolve capability to create new later on Main responsibilities: 50% - Train existing certified front-line staff (customer-facing sales, medical and home office marketing and medical) for continuous improvement in the usage of VEEVA CRM and VEEVA 4M. Train existing certified VEEVA Administrators on Veeva CRM BACK-OFFICE and VEEVA ALIGN capabilities. The goal is to foster an adoption and collaboration mindset besides the technical digital usage capabilities. Format: Designing and leading online group trainings (in English and in the Asian languages), conducting business case-based role-plays with the learners. Join the quarterly check-ins with line managers to present the next quarter reinforcement training plan for their teams and identify, design and align further reinforcement learning action plans for subsequent execution that arise from the quarterly Middle Manager sessions. Measure attendance and effectiveness via participant feedback survey and share with the Global OneCRM organization. Build plans to close identified knowledge and adoption gaps and define implementation plans. The languages for sessions have to be ensured in English and in the Asian languages. For all European languages the zoom sessions need to be set-up in activating the zoom AI translation tool. 50% - Self-learning Content Management:Update existing self-learning content for the platforms needed due to planned platform upgrades. To do so, participate in the Governance to gain first-hand information on planned platform upgrades and changes. Update the FAQ on a quarterly basis in close collaboration with the UAT team and in reviewing the UAT system for these changes to take screenshots and build suitable self-learning resources reflecting business cases Manage the global training SharePoint with the new and updated monthly self-learn content. Organize monthly market sessions with the local learning counterparts to present content evolution plans as well as sharing the new/updated deliverables, ensuring that markets promptly localize, translate and cascade. Ensure markets update their local training share points which are market users go-to place. According to the global governance the provided English global core materials have to be loaded immediately and subsequently replaced by locally adapted and translated materials within one month. Track regularly that markets promote the local training sharepoint monthly and all local users know where to find their locally adapted and translated self-learning content. With evolving capabilities, the activity may include the monthly built of new self-learning content for the above-mentioned VEEVA platforms. About you Experience:5+ years' experience as an adult trainer responsible for digital usage capabilities and mindset development. Experience in organizational and behavioral change management Experience in researching, creating, delivering, and tracking business and results-oriented digital adult learning programs Experience in blended learning strategies Proven delivery of outstanding results. Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo. High persistency and resilience. Excellent projec...

Senior Analyst Senior analyst Global Customer
CP

Security Engineer-2

Cashfree Payments India Private Limited

3+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Position: Security Engineer-2 Location: Bengaluru Employment Type: Full-Time Department: Engineering Job Description: We are seeking a proactive and skilled Security Engineer-2 to identify vulnerabilities, collaborate with development teams on mitigation strategies, and promote secure coding practices within the organization. You will play a critical role in ensuring the security and resilience of our products against emerging threats. Key Responsibilities: Conduct in-depth security assessments of products to discover vulnerabilities and demonstrate their exploitability and risk impact. Stay updated on emerging vulnerabilities and threats relevant to our products through independent research. Collaborate with developers to develop and implement mitigation and workaround plans according to security policies. Lead threat modeling and secure design review sessions with development teams to identify threats and define mitigation strategies. Conduct workshops to educate developers on threat modeling and secure coding principles. Prioritize and ensure mitigation of critical security defects during development sprints. Integrate and automate Static Application Security Testing (SAST) within the DevOps pipeline. Advocate and propagate secure coding principles across the development community. Serve as the primary point of contact for developers on critical secure development issues. Develop and deliver security training programs and technical workshops for developers and QA teams. Promote security awareness through tech talks and other knowledge-sharing activities. Required Qualifications and Skills: Strong knowledge of common vulnerabilities such as Cross-Site Scripting (XSS), SQL Injection, Cross-Site Request Forgery (CSRF), cryptographic weaknesses, and code injection. Proficiency in programming/scripting languages like Java, Ruby, and Python. Experience with cloud technologies and services. Ability to automate security testing processes and improve assessment productivity. Excellent communication skills to articulate security risks to both technical and non-technical audiences. Familiarity with industry-standard threat modeling, risk assessment, and vulnerability classification methodologies. Experience conducting white-box and grey-box security assessments, including architectural and API analysis. Knowledge of Secure Software Development Lifecycle (S-SDLC) and CI/CD integration. Bachelor s degree in Computer Science, Electrical Engineering, Computer Engineering, or equivalent experience in software engineering or security. Minimum 3 years of experience in application security or related security assessment roles. Deep understanding of attack vectors, exploits, and mitigation techniques, including chained attacks. Experience with languages such as Java, Go, Python, or Node.js (knowledge of multiple is a plus). Experience assessing cloud-native services, service meshes, and Kubernetes-based microservices. Strong problem-solving skills, able to think both offensively (like a hacker) and defensively (product security evaluation). Ability to learn new technologies and apply unconventional thinking to complex security challenges. Qualification : Bachelors degree in Computer Science, Electrical Engineering, Computer Engineering, or equivalent experience in software engineering or security

Security Engineer Security engineer Full-Time Cybersecurity
LN

Technical Program Manager

Loadshare Networks

Fresher | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Project Manager Location: Bengaluru Company: LoadShare Networks About LoadShare Networks At LoadShare, we re building India s largest intra-city logistics marketplace. Founded in 2017, we re a Series C startup backed by leading investors like Tiger Global, Matrix Partners, BII, Stellaris, BeeNext, and Filter Capital. We work with major enterprise clients across a wide range of sectors, including: Quick Commerce: Blinkit, Zepto, BBNow Food Delivery: Swiggy, Zomato Hyperlocal: Apollo, Licious Grocery: Reliance, Spencers, ONDC eCommerce: Flipkart, Amazon, Meesho, ShipRocket Bike Taxi: Uber, Ola Scale: Over 500,000 last-mile deliveries per day across 500+ towns. A fleet of 20,000+ riders powered by a single tech platform. Our SaaS platform drives 1M+ shipments daily. Technology: We optimize delivery resources across multiple use cases to increase efficiency based on time-of-day demand patterns. Role Overview We are looking for an experienced Project Manager to oversee multiple software development projects in our Bengaluru office. You will ensure these projects are delivered on time, within scope, and to high-quality standards. Working closely with product managers, engineers, and stakeholders, you will define and drive the project lifecycle while proactively managing risks, dependencies, and resources to achieve successful outcomes in a fast-paced environment. Key Responsibilities Lead and manage the end-to-end lifecycle of multiple software development projects, ensuring they are delivered on time, within scope, and to high-quality standards. Collaborate with product managers, engineers, and stakeholders to define project requirements, goals, deliverables, and timelines. Identify, assess, and manage project risks and dependencies, developing actionable mitigation strategies to keep projects on track. Ensure transparent and regular communication across all teams, ensuring alignment and timely updates on project progress, challenges, and milestones. Conduct post-project reviews to evaluate performance, document lessons learned, and propose improvements for future projects. Serve as the primary point of contact for any project-related escalations, addressing issues and facilitating a solution-focused approach. Requirements Experience: Proven track record of managing complex, cross-functional projects in a fast-paced, high-growth environment. Tools: Familiarity with project management tools like JIRA, Asana, Trello, or Microsoft Project. Skills: Exceptional organizational and multitasking abilities with strong attention to detail. Communication: Strong verbal and written communication skills with the ability to build relationships and collaborate with diverse teams and stakeholders. Problem-Solving: A proactive, problem-solving mindset with experience in identifying project risks and implementing mitigation strategies. Stakeholder Management: Ability to manage stakeholder expectations and deliver project results that meet business objectives.

Technical Manager Technical manager Manager technical Program manager
IT

Customer Success Manager

Intugine Technologies

2-5 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

About the role - Manager - Customer Success The Manager - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interacts directly with customers, internal stakeholders and providers. Responsibilities Monitoring progress of the projects through customer meetings and providing MIS and regular updates on various projects to senior management & stakeholders. Maintain a deep understanding of our solutions and content and educate clients about the most relevant features/functionality for their specific business needs. Serve as the voice of the client and provide internal feedback to Product, Engineering and other teams on how we can better serve our clients. Experience in setting up NPS / CSAT Monitor clients usage throughout their lifecycle to not only identify and prioritize at-risk accounts but also ways to mitigate churn Manage and coach a team of customer success executives and operations executives. Travel to client locations if needed to understand their needs, train them about Intugine's solutions and build relationships with them. Design and set up processes and work on continuous improvement of the set processes. Collaborate with the technical team to set up or configure Intugine s software platform as per clients requirements and troubleshoot technical issues raised by them. Set and monitor KPIs to access projects. Implement systems and processes that deliver improvement toward 100% conformance to client requirements. Research and analyze Intugine's new products and design a process for their implementation. Requirements 2-5 years of experience in business operations/customer success. Minimum 1 year of B2B Saas operations experience preferred. Minimum 1 year of management experience preferred. MBA preferred from Tier 1/2/3 colleges. You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital. Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must. Soft skills, including effective time management, prioritizing and delegation, is a must. You must be able to lead, coach, inspire, support and motivate your team, and always seek to improve best practice. Knowledge in SCM is a plus. Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous. Desire to assume responsibility and work autonomously. Highly organized and able to juggle numerous tasks. Good written and spoken English (being a native speaker will be a plus). Qualification : MBA preferred from Tier 1/2/3 colleges.

Customer Customer Success Manager Customer manager Success manager
NE

Professional Services Engineer

Netapp

8-10 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Summary We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide support to our customers by responding to incidents, working on service requests, problem management, and storage infrastructure improvements. Experience in supporting a varied clientele is essential, as is a strong understanding of NetApp storage-based technologies. To be successful in this role, you would need to have the following: Experienced in NetApp Storage (deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies). Proficient understanding of NetApp Storage concepts, related management tools, and related Storage technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance tuning. Experience or knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded. Experience with any automation tools would be preferred. Job Requirements Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks). Knowledge in ITIL methodologies: change, incident, problem, and configuration management. Certification is desirable. Understanding of managed services delivery and cloud certifications is desirable. A thorough understanding of other components in the infrastructure stack compute, virtualization, and networks (NetApp/Cisco FlexPod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault). Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms. Windows server, Linux server, and related Operating Systems technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance, would be advantageous. Experience in writing basic PowerShell/Python scripts would be beneficial. Understanding of managed services delivery and any of the cloud certifications (AWS, Google Cloud, and Microsoft Azure) is highly desirable. Good to have Associate-level cloud certifications like AWS Certified Solutions Architect Associate, Google Associate Cloud Engineer, Azure Administrator. Good to have NetApp Cloud-based Certifications like Hybrid Cloud Administrator (NCHCA). Strong customer communication and documentation skills. Built and maintained strong relationships with internal and external stakeholders. Infrastructure design, build, deployment, and disaster recovery testing. Positive, proactive, team-oriented attitude with a flexible and innovative approach to work. Working knowledge of containers and microservices concepts. Experience in tools and technologies like OpenShift, Kubernetes, and Ansible would be beneficial. Education Typically requires a minimum of 8-10 years of related experience with a bachelor s or any master s degree or equivalent combination of professional education/training and applicable work experience. Work Environment At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Professional Services Engineer Professional engineer Services engineer
NL

Delivery Manager

Numino Labs Private Limited

5+ Years | Not Disclosed | Pune, Maharashtra, India | Full-time

Delivery Manager Engineering (Pune) Job Type: Full-Time Department: Engineering Experience Level: 5+ Years Location: Pune, India About the Role: We re seeking an experienced Delivery Manager to lead the successful execution of agile software projects across multiple teams and clients. If you have a strong technical foundation, a passion for cloud-based solutions, and proven experience in managing software delivery, this is the role for you. Key Responsibilities: Lead and manage end-to-end agile product deliveries across multiple client engagements Translate technical designs and architecture into actionable delivery plans Collaborate with engineers to define and implement scalable solutions on Amazon Web Services (AWS) and Microsoft Azure Contribute to feature design and implementation of critical end-to-end solutions Standardize engineering best practices and drive code quality through reviews and mentoring Own delivery timelines, project milestones, and client satisfaction metrics Technical Skills Required: Strong grasp of computer science fundamentals algorithms, data structures Hands-on understanding of networking (TCP/IP, ports, firewalls) and database design (schema, indexing) Experience with SQL and NoSQL databases (e.g., MySQL, MSSQL Server, DynamoDB, CosmosDB) Minimum 5 years of hands-on programming experience Minimum 3 years of project management experience in web development Proficiency in Agile methodologies and tools (e.g., Jira, Trello) Soft Skills & Qualities: Strong ownership mindset with the ability to take initiative and drive solutions Excellent interpersonal and stakeholder management skills Clear and confident communication skills Ability to quickly build trust and rapport with internal teams and clients Passionate about agile delivery excellence and continuous learning Be part of a forward-thinking company delivering scalable cloud solutions Lead strategic projects in a high-growth, collaborative environment Build and mentor agile teams, influencing engineering culture and product success

Delivery Manager Delivery manager Full-Time Delivery Management
GI

Shopify Developer

Growisto Inc. & Zip Infosolutions Pvt Ltd.

Fresher | Not Disclosed | India | Full-time

Job Title: Shopify Developer About the Role: We are a dynamic team of techies, data analysts, and digital marketers focused on providing next-gen eCommerce solutions. Our mission is to help brands and private labels grow their businesses on platforms like Amazon and their own websites. We thrive on brainstorming innovative marketing ideas and utilizing cutting-edge technology and data to achieve exceptional business outcomes. Current Offerings of Technology Department: Designing scalable and conversion-friendly eCommerce platforms using headless architecture. Developing Progressive Web Apps (PWAs) to enhance user experience. Building distributor B2B portals. Migrating legacy systems to enhance conversions while preserving customer, product data, and SEO benefits. What You ll Do: Design and develop customer-focused solutions on the Shopify platform. Collaborate with the Product Manager (PM) to discuss functionality, requirements, and technical solutions. Contribute to architectural decisions and develop scalable solutions to meet customer expectations. Configure Shopify instances based on client-specific eCommerce needs. Create high-level technical design documentation for clarity and consistency. Ensure both new and legacy features/apps meet high-quality standards. Work collaboratively within a small team to deliver high-quality, scalable products. Follow agile development processes, with the flexibility to adapt and make changes as required. Requirements: 1) Qualifications: Strong background in the eCommerce environment. Good UX/UI skills with experience in developing front-ends from provided Sketch or Photoshop designs. Expertise in Shopify Plus and Shopify Liquid template language. Experience working with Shopify Admin API and Storefront API. Familiarity with Shopify instance management and configuration. Experience with version control tools like Git or SVN. Solid understanding of website performance optimization. Experience in writing unit tests and testing your own code. Hands-on experience with React, or solid knowledge of AJAX or JQuery is a plus. 2) Skills & Attributes: Awareness of Marketing Events, Discounts, Gift Cards, and their configurations in Shopify. Strong problem-solving and analytical skills. Excellent communicator, able to effectively liaise with both technical and non-technical stakeholders. A keen eye for detail and a focus on delivering high-quality solutions. Ability to work independently with minimal supervision, and adapt to changing priorities. Who Should Consider Joining: If you thrive in a challenging role and enjoy solving problems from a first-principles perspective, this position is for you. If you aspire to grow and develop as a leader alongside the rapid growth of a startup, we want you on our team. If you value culture and teamwork above all else, and align with our cultural values, we would love to have you join us. What We Offer: A fast-paced startup environment where things move quickly and you'll be expected to keep up. Limitless growth and learning opportunities. The chance to collaborate with multiple stakeholders across different hierarchies. A collaborative and positive team culture your team will be as smart and driven as you. Guidance and mentorship from industry experts and renowned IIT alumni. The opportunity to make a significant impact your work will directly contribute to our strategy and growth. A relevant Shopify certification for eligible candidates. Qualification : Strong background in the eCommerce environment.

Shopify Developer Shopify developer Full-Type Full-Time
J&

Senior Specialist Capa Management

Johnson & Johnson Services, Inc

3+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Description The Sr Specialist will provide support in the CAPA management process and is the responsible Quality Approver. They will be responsible for executing quality reviewer/approver responsibilities for the NC/CAPA Management Process. This includes ensuring timely initiation and completion of investigations and CAPAs, collaborating with key stakeholders to resolve conflicts and align on the path forward, and determining when escalation to stakeholders or senior management is required to resolve issues. The Sr Specialist will have responsibility for ensuring the investigation and CAPA owners are progressing to plan by monitoring status and providing feedback and comments to direct progress during the investigation and root cause analysis/immediate cause phases, and during preparation of Corrective/Preventative action plans and effectiveness monitoring plans. They are knowledgeable and experienced in the CAPA management process and system and can guide and educate issue owners on best practices. Attention to detail, time management skills, and the ability to build and maintain relationships are essential. CAPA reviewer/approver for CAPA Management Process: Facilitate the initiation of investigations and CAPAs, and monitor progress and approvals. Collaborate with key stakeholders to support the end-to-end NC/CAPA process. Ensure that CAPA procedures and requirements are followed and met. Escalate complex issues to CIM management for resolution. Work with stakeholders, senior management, and governance bodies for awareness and resolution, as needed, including any issues impacting the progress toward completion of investigations, root cause analysis, impact analysis, and closure of CAPA Records. Review evidence and approve closure of CAPA plans. Monitor effectiveness of CAPAs to ensure the Root Cause is eliminated or reduced to acceptable level. Drive key deliverables and ensure timely completion of activities. Support/Provide regular updates for CAPA status, metric reports, and trending, as needed. Participate in and/or support internal audits and regulatory inspections, as needed. Attend, participate and/or facilitate CAPA review meetings, as needed. Perform other duties as necessary. Decision Making and Problem Solving: Ability to work independently and coordinate across CAPA and Issue Management (CIM). Consult with CIM management as need for resolution of complex issues. Requires basic management skills for cross-functional interactions and coordination. Facilitates resolution of issues and able to collaborate with stakeholders at varying levels of management across multiple organizations. A fundamental understanding of the risk management process to engage key stakeholders and mentor colleagues to capture insights and make risk-based decisions. Excellent communication and writing skills demonstrated by the ability to write executive summaries and ad hoc reports promptly and clearly as well as compile and present data to other professionals. Requires analytical skills to examine data and perform analysis. Requires decision-making skills to approve the appropriateness, effectiveness, quality and compliance of documented robust investigations, root cause analysis and corrective/preventative action plans. Working Relationships: Must be able to effectively operate in a matrixed environment and interact with cross functional leaders on a regular basis. Associate Director/Director, CAPA and Issue Management interfaces and informs as needed to discuss issues. CAPA and Issue Management team members interfaces daily as needed to manage workload; interfaces weekly in team meetings. R&D Senior Management, R&D Quality, Regulatory Affairs, Medical Affairs, and other business functions involved in owning investigations and delivering CAPA commitments - interfaces as needed to address identified issues and provide guidance on established processes. J&J partners must be able to effectively interact with third-party organizations, and marketing partners as needed to address cross-company and cross-departmental issues. Qualifications Bachelor s Degree in Life Science or related discipline or equivalent is required. Knowledge and experience with regulations and regulatory compliance issues. At least 3 years of experience in an applicable compliance field and or equivalent experience/training in a related R&D area. Experience with Non-Conformance/CAPA. Analytical and data skills. Excellent communication and writing skills demonstrated by the ability to develop clear and concise professional correspondence. Must be a problem solver, strategic thinker, and collaborator. Excellent organization, prioritization, and time management skills. Demonstrated competencies include adaptability, attention to detail, and ability to build and maintain relationships and partnerships across the organization. Ability to build and maintain cross-functional interactions and coordination. Ability to build consensus, influence, and negotiate. Knowledge in R&D related activities which may include safety related areas, safety reporting for both investigational and marketed products, clinical study coordination, etc. Knowledge of Quality Management, Project Management and/or Process Excellence concepts and practices. Qualification : Bachelors Degree in Life Science or related discipline or equivalent is required.

Senior Specialist Senior specialist Capa Management
AJ

Gsi Partner Development Manager

Amazon Jobs

5+ Years | Not Disclosed | Mumbai, Maharashtra, India | Full-time

Position: AWS Partner Development Manager Overview: AWS Partner Development Managers (PDMs) are tasked with cultivating and advancing the AWS Partner Network (APN) within specific technology domains and industries, helping to bring AWS solutions to customers. As part of our rapidly expanding partner ecosystem, we are seeking a driven and technically proficient individual to enhance our network of AWS partners. These partners provide consulting services and solutions, assisting clients with cloud migration, application modernization, data and analytics, AI/ML, and the adoption of leading digital technologies. In this role, you will collaborate across the AWS organization to build and manage high-value partnerships, supporting our partner community s growth and ensuring alignment with AWS solutions. You will work closely with our partners to drive revenue growth, business development, and strategic initiatives. Key Responsibilities: Strategic Leadership: Develop and lead joint business plans with Global Systems Integrators (SIs) to drive partner revenue and AWS solution sales. Performance Tracking: Conduct regular business reviews to assess partner performance, ensuring alignment with revenue, pipeline, and competency objectives. Executive Relationship Management: Build and maintain strong relationships with senior executives at partner organizations to ensure continued engagement. Cross-functional Collaboration: Work within AWS to secure alignment and resources for partner development initiatives, driving mutual success. Pipeline & Opportunity Management: Set and track partner pipeline and opportunity registration targets, performing regular pipeline reviews to identify and capitalize on growth opportunities. Marketing & Sales Strategy: Plan and execute joint marketing campaigns and sales incentives aimed at accelerating partner solution sales. Internal Advocacy: Promote partner solutions within AWS through resources such as solution showcases and internal communications. Operational Oversight: Define and manage key partner operations, including opportunity registration, revenue reporting, and governance. Onboarding & Program Management: Lead the onboarding process for new partners and ensure continuous tracking of program progress and attainment. Continuous Learning: Stay up-to-date with AWS cloud platform developments and partner ecosystem trends through certifications and ongoing education. About the Team: AWS is committed to fostering a diverse and inclusive environment. We encourage candidates from all backgrounds, regardless of whether they meet all the listed qualifications, to apply. At AWS, we value diverse experiences and perspectives, and we believe that everyone can contribute to our mission of innovation and growth. Amazon Web Services (AWS) is the world s leading and most comprehensive cloud platform. Since pioneering cloud computing, AWS has continuously innovated to support the most successful startups and global enterprises. Inclusive Team Culture: AWS celebrates curiosity, inclusion, and connection. We believe in fostering a collaborative environment where employees from diverse backgrounds can thrive. Our employee-led affinity groups and inclusion events help create a stronger, more connected team. Mentorship & Career Growth: AWS offers a wealth of resources for knowledge sharing, mentorship, and career development, supporting your growth into a well-rounded professional. Work/Life Balance: We prioritize work-life harmony and flexibility, ensuring that success in the workplace does not come at the expense of personal well-being. Basic Qualifications: A minimum of 5 years of experience in developing, negotiating, and executing business agreements. A minimum of 5 years of professional or military experience. A Bachelor's degree or equivalent experience. Proven experience in developing strategies that influence leadership decisions at the organizational level. Expertise in managing programs across cross-functional teams, building processes, and coordinating schedules. Preferred Qualifications: Experience interpreting data to inform business decisions. Demonstrated ability to identify, negotiate, and execute complex legal agreements. Qualification : Bachelor's degree

Gsi Development Partner development Manager Partner manager
GA

Senior Security Engineer (application Security, Threat Modeling)

Gartner

4+ Years | Not Disclosed | Gurgaon, Haryana, India | Full-time

Description: Sr. Security Engineer - Application Security About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. About the Role: The Sr. Security Engineer will be responsible for supporting Gartner s AppSec function. This individual will play an integral role in, executing daily vulnerability Assessments functions; (ii) working closely with Information Security partners, and technology stakeholders to identify risks/vulnerabilities and collaborate with key stakeholders on remediation, developing and tracking risk/vulnerability remediation and prioritize effort across our various business units, partnering to implement security tools, technologies and controls with an appropriate balance of security, business, and user experience, while providing education and training; and engineer automation solutions and/or security tool integrations to assist with day-to-day AppSec responsibilities. What you ll do: Supports day-to-day life cycle management of identification and remediation of security vulnerabilities and threats to Gartner Systems and Data, partnering with key resources on remediation. Ability to create reasonable and actionable recommendations based on the analysis of vulnerability data and impact to Gartner s security posture. Coordinate the orchestration, automation, and management of security technologies and platforms. Own day-to-day life cycle management, including identification, threat assessment, threat modeling and risk avoidance. Apply technical expertise and skills to develop and implement solutions to meet complex business and technical requirements, working collaboratively across functional areas to turn innovative ideas into reality. Define and implement meaningful metrics to measure the effectiveness of security controls through KRIs and security scorecards. Serve as a subject-matter-expert for Application Security; act as a first point of contact for critical issues, security risk assessments and triaging CI/CD issues with Partners and stakeholders. Evaluate business and technical requirements to identify and implement tools, processes, and technologies to improve our security posture in our environments. Ensure the continuous improvement of existing compliance processes. What you ll need: Strong independent critical thinking, problem-solving skills, and the ability to consistently evaluate and pivot based on the current organizational priorities. Proven Experience Developing and maturing KPI s and Metrics to assess the effectiveness of a Application security program. Must Have: 4+ year s of Technical and Professional Expertise. Proven communication, collaboration, and critical thinking skills. Ability to define and communicate risk in a business-relevant language and to non-technical audiences. Deep technical expertise in at least one additional area of Information Security. Ability to think like a bad actor and use that context to develop threat models. Passion for finding flaws in processes and ability to efficiently communicate recommendations to fix them. Proven ability to communicate and educate Engineering and Architecture teams as to why Information Security is an important function to the business. Nice to Have: Familiarity with technical security controls, guidelines, and frameworks outlined by standards such as SOC2, ISO 27001/27013, NIST 800-53. Ability to automate tasks and code solutions to repetitive problems. Scripting or programming experience (Java, .NET, HTML, Ruby, PHP, Perl, C#, Python, JavaScript, PowerShell, Bash). Experience with penetration testing and web application assessment. Who you are: Proven communication, collaboration, and critical thinking skills. Ability to build trusting, meaningful relationships with peers, stakeholders, partners and suppliers. Ability to define and communicate risk in a business-relevant language to both non-technical and technical audiences. Ability to apply expert knowledge to solve complex business/technical issues strategically. Desire for life-long learning and continuous personal/professional development. Don t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

Senior Security Engineer Senior engineer Security engineer
HS

Mainframe Developer / Consultant Specialist

Hsbc

Fresher | Not Disclosed | Hyderabad, Telangana, India | Full-time

About HSBC If you re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. As one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories, HSBC aims to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately, helping people fulfill their hopes and realize their ambitions. The Role We are seeking an experienced professional to join our team as a Consultant Specialist. In this role, you will play an instrumental part in ensuring the smooth execution of projects by participating in feasibility studies, project planning, technical design, and coding. You will guide and mentor the team, ensure proper communication across the project, and interact directly with clients to resolve issues related to the delivery of projects. Principal Responsibilities Feasibility Study: Participate in the feasibility study to assess the viability of projects. Project Planning: Contribute to the estimation and planning of projects. Requirement Analysis: Analyze project requirements and translate them into actionable plans. Technical Design: Develop or review technical designs to ensure they meet business objectives and technical specifications. Coding & Development: Guide and mentor team members on code development and contribute where required. Reviews: Conduct thorough reviews of design, code, test plans, and test results to ensure quality and alignment with project requirements. Testing: Oversee test planning, strategy, validation, and conduct random testing to ensure deliverables meet expectations. Post-Development Support: Coordinate post-development support to address issues and ensure smooth deployment. Team Management: Ensure effective communication and coordination within the team to foster collaboration and smooth project delivery. Client Interaction: Communicate directly with clients to provide progress updates and resolve any project delivery-related issues. Requirements To be successful in this role, you should meet the following qualifications: In-depth technical/functional knowledge of Core Banking RPS UK (Retail Processing System) and UK banking products. Job Control Language (JCL): Strong experience with IN Stream & Catalogue Procedures, Control Cards, SDFS (Spool), SPICE, SAR & MVS JCL utilities. COBOL: Strong understanding of COBOL programs, including working storage, copy books, subroutines, and Z/OS concepts. DB2 (SQL): Proficiency in relational database concepts and advanced SQL, including error handling and SQL error codes. CICS: Knowledge of infrastructure setup (PCP, PIP, KCP, SCP) and experience in writing CICS programs linked with front-end systems. TSO, ISPF: Hands-on experience with TSO and ISPF. Programming Skills: Experience with REXX, EZYTRIEVE, and SELCOPY. Tools Knowledge: Familiarity with tools like Endevor, File Manager, Road Runner, CLARITY, Fault Analyser, R2DS, RDz, RTC, SONAR. Communication: Strong verbal and written communication skills for effective team and client interaction. Self-sufficiency & Initiative: Demonstrated ability to work independently and take initiative in solving issues, addressing the root causes, and providing solutions. Additional Desired Skills Core Java, SQL Database Knowledge, Spring Boot/Spring Data, JPA/J2EE/Servlets. Experience with Web Services (REST, SOAP) and Microservices. Knowledge of Google Cloud Platform (GCP) / Amazon Web Services (AWS) (certification is a plus). Familiarity with tools such as Maven, GIT, Jenkins, Any point Studio, Spring Tool Suite (STS). Global Presence: Join one of the largest financial institutions in the world with a presence in 64 countries and territories. Career Growth: Benefit from HSBC s opportunities for professional development and career advancement. Impactful Work: Play an integral role in ensuring the smooth operation of high-importance projects. You ll achieve more when you join HSBC.

Mainframe Developer Mainframe Developer Consultant Specialist
SA

Manager - Customer Facing Effectiveness

Sanofi

7+ Years | Not Disclosed | Hyderabad, Telangana, India | Full-time

Job title: Manager - Customer Facing Effectiveness Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Job Summary As a Manager Customer Facing Effectiveness within our global Go-To-Market-Capabilities (GTMC) Team, you ll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes within the Customer Facing Hub. Main responsibilities: Design Incentives: Design, manage, and analyze incentive plans and focus on setting data-driven sales targets. Lead customer profiling and segmentation analysis ensuring a robust analysis to define target segments that are aligned with business objectives. Lead resource allocation and call planning analysis ensuring resource allocation strategies are based on segmentation insights to maximize sales force productivity. Lead performance tracking and reporting: Lead creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency Maintain effective relationship with the end stakeholders within the allocated GBU and tasks with an end objective to develop education and communication content as per requirement. Collaborate with other Customer Facing Hub Managers to ensure right data is being tracked and reported on for core processes (segmentation, incentives, ...). Secure adherence to compliance procedures and internal/operational risk controls in accordance with all applicable standards. Use latest tools/technologies/methodologies and partner with internal teams to provide support on all sort of regular and adhoc business analytics activities like build, maintenance, and enhancements of such systems Ability to work cross-functionally, gather requirements, analyse data, and generate insights and reports that can be used by the GBU Work collaboratively with the stakeholder teams to prioritize work and deliver on time-sensitive requests. Mentor the team on day to day as well as exceptional cases/ situations Monitor progress of work and provide solution to issues and queries About you Experience: 7+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry). Soft and Technical skills: Ability to leverage networks, to develop people, coach and give feedback, empower people.; Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.; High persistency and resilience.; Strong project management and planning skills.; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.; Knowledge of industry-specific trends and market dynamics is a plus.; Strong numeracy, analytical skills and financial acumen. Education: Higher education in Business Administration, Finance or a similar field. Languages: Excellent knowledge of English language (spoken and written). Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave. Play an instrumental part in creating best practice within our Go-to-Market Capabilities. Qualification : Higher education in Business Administration, Finance or a similar field.

Manager Customer Customer manager Full-Time Manager - Customer Facing Effectiveness
RC

Director- Engineering

Rxlogix Corporation

15+ Years | Not Disclosed | Noida, Uttar Pradesh, India | Full-time

Summary RxLogix is an innovative company developing cutting edge software products for the pharmaceutical industry. We are seeking passionate candidates to join our Engineering team in Noida, India. We offer competitive salaries, and other benefits to make sure everyone here has a stake in our success. We re a fast-growing organization looking for talented people to take on big, ambitious projects and deliver amazing results. Description Should drive and own projects end to end, build a strong Engineering culture, operational excellence & innovation. Drive engineering best practices and metrics for continuous improvement in an Agile environment . Develop the roadmap and manage headcount, schedules and deliverables across multiple projects . Motivate, set objectives, review performances, define growth plans, and nurture a collaborative environment for team members. Design application modules and features for high performance, scalability, security and availability Complete ownership and accountability of the quality and timely delivery of the tasks assigned to your team. Collaborate with other team members like product owner, architect, project manager, test manager, database team, and quality team, etc to deliver product features, releases and technical PoCs with high quality and timely manner using agile methodologies. Define, improve and follow best practices and processes related to design, code review, unit test, documentation for development team . Own hiring, grooming and growing your team members in terms of technology as well as career path. Proactively raise, suggest and discuss improvement areas and issues related to people, processes, technology, quality and delivery with own manager and higher management. Key skills Should have 16+ years of progressive experience architecting, developing & shipping software products, and leading a team. Strong experience in developing web apps for scalability, availability, performance, security Must Have Qualifications BE/ B.Tech./ MCA/ from recognized institute with good academic score Lead a team of 15+ engineers closely with complete authority and accountability to deliver high quality software products in a faced paced environment. Exhibit strong technical knowledge, leadership skills and independent execution Drive engineering best practices and metrics for continuous improvement in an Agile environment Collaborate with other technical managers, architects and product owners to build an integrated enterprise class software product suite for Fortune 100 pharmaceutical companies. Qualification : BE/ B.Tech./ MCA/ from recognized institute with good academic score

Director Engineering Director engineering Engineering director Full-Time
ME

Data Scientist Ii

Meesho

2-4 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Data Scientist II Join the Meesho Tech Team Location: Bangalore, Karnataka | Department: Technology Empower the Future of E-Commerce with Meesho We are looking for an experienced Data Scientist II to join our Avengers-like Data Science team at Meesho. As part of our mission to revolutionize e-commerce in India, we solve complex problems related to fraud detection, inventory optimization, and localized platform experiences that impact millions of users daily. As a mid-level Data Scientist, you ll partner with stakeholders across teams to create data-driven strategies, improve platform performance, and lead initiatives that enable better business outcomes for resellers and end users across Bharat. What You ll Do Design and build predictive models and machine learning solutions using large-scale data Conduct experiments and extract insights from high-volume structured and unstructured data Enhance product usability and surface new growth opportunities through advanced analytics Analyze reseller behavior to deliver personalized product recommendations Design effective discount programs to increase reseller sales performance Identify customer preferences to help resellers better serve their buyers and drive revenue Uncover supply chain inefficiencies and support SLA adherence through data insights Forecast seasonal and regional demand to optimize key business metrics Mentor junior data scientists and contribute to team knowledge-sharing What You ll Need Bachelor s or Master s degree in Computer Science, Data Science, or a related technical field 2 4 years of experience in a Data Scientist role, ideally within a fast-moving B2C tech environment Strong knowledge of Machine Learning algorithms, Neural Networks, and data modeling techniques Hands-on experience with SQL, Python, and R for data manipulation and analysis Strong understanding of statistics, linear algebra, and A/B testing methodologies Demonstrated ability to turn business problems into data science solutions Experience working with product and engineering teams to deliver scalable systems Preferred Qualifications Prior experience solving personalization or recommendation engine problems Familiarity with Big Data technologies like Apache Spark, Hadoop, or Amazon Redshift About Meesho Meesho is India's top-rated e-commerce workplace, revolutionizing online commerce for the next billion users. We empower over 1.75 million sellers through an inclusive, technology-driven platform that offers zero-commission selling, the lowest logistics costs, and access to a massive customer base across every serviceable pincode in India. Our Mission Democratizing Internet Commerce for Everyone Meesho (Meri Shop) aims to help 100 million small businesses succeed online. With relatable merchandise and localized user experiences, we re building a truly inclusive digital shopping ecosystem for underserved markets in India. Our Culture and Benefits Meesho fosters a high-performance and people-first culture. Our workplace philosophy is shaped by 11 guiding principles ("Mantras") and practices like Reflections, Listen or Die, and a robust Internal Mobility Program. Our Total Rewards Include: Competitive compensation packages including performance-based equity Comprehensive wellness through our MeeCare Program covering medical, mental, and financial well-being Flexible leave policies and parental support benefits to ensure work-life balance Relocation support, salary advances, and learning & development assistance Fun, collaborative culture with team engagement events, gifts, and recognition programs We are not just building a company; we re creating a movement. If you re driven by data and inspired to make a difference, come be a part of Meesho s journey to redefine e-commerce in India. Apply today and let's build the future of commerce, together. Qualification : Bachelors or Masters degree in Computer Science, Data Science, or a related technical field

Data Scientist Data scientist Ii Data Scientist Ii
CO

Project Manager

Covalensedigital

3-8 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Project Manager - Bangalore Role: Project Manager Location: Bangalore Experience: 3 - 8 years Number of Positions: 1 Qualifications: Graduate/Postgraduate in Engineering or Computer Science or Relevant Job Description: Roles and Responsibilities: Ability to estimate the scope of the Product/Project. Ability to remove impediments enabling the team in work completion. Ability to manage and organize multiple Scrum Boards. Planning & Sequencing the Schedules & Activities using JIRA & MPP. Project Planning & Resource Planning for Agile+Waterfall Engagements. Ability to manage and streamline the deliverables. Exposure to various variants of Status Reporting for Business Technology Team (BTT) vs. Business Ops vs. Internal Stakeholders. Managing stakeholder communication (Internal & External). Skills Required: Telecom Experience. Agile Methodology. Project Planning. Project Quality and Delivery. Good to Have: Exposure to the Project Management Tools, Methodologies & Best Practices. Managing the change in Scope & Documenting also co-ordinate the documentation for technical deliverables. Exposure to CR, CO, PO Concepts and client follow-ups. General Abilities to track multiple teams, organizational initiatives (Staffing, PPA Activities etc.). What We Offer: Competitive salary and performance bonus. Internal training programs for continuous skill development. Opportunities to work on various technology platforms. Every individual is assigned with a technical mentor. Highly recognizable brand, allows you to take part in the CSR programs. Amazing culture, strong believers in Autonomy/Mastery/Purpose. Recognize and reward best talent and best performers. Environment that values technical excellence, innovation, and creativity. A place where people are good to each other and have fun. Reimbursement on select certification fee. Flexible yearly leaves policy. Health and medical Insurance. Career break for parental purpose and higher educations. Qualification : Graduate/Postgraduate in Engineering or Computer Science or Relevant

Project Manager Project manager Manager project Full-Time
CO

Senior Project Manager

Covalensedigital

8+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Senior Project Manager - Bangalore Location: Bangalore Role: Senior Project Manager Experience: 8+ years Number of Positions: 1 Qualifications: Relevant Bachelor's Degree Job Description: Key Responsibilities: End-to-End Project Management. Take responsibility for the complete software development life cycle of the project. Project Planning & Resource Planning for Agile+Waterfall Engagements. Stakeholder Management. Deliver the project on time, within budget, and to the required quality. Develop and manage the project budget, track project actuals, and create forecasts. Planning & Sequencing the Schedules & Activities using JIRA & MPP. Ability to manage and streamline deliverables. Skills Required: Telecom Experience. Agile Methodology. Project Planning. Project Quality and Delivery. What We Offer: Competitive salary and performance bonus. Internal training programs for continuous skill development. Opportunities to work on various technology platforms. Every individual is assigned a technical mentor. Highly recognizable brand, allows you to participate in CSR programs. Amazing culture, strong believers in Autonomy/Mastery/Purpose. Recognize and reward best talent and best performers. Environment that values technical excellence, innovation, and creativity. A place where people are good to each other and have fun. Reimbursement of select certification fees. Flexible yearly leave policy. Health and medical insurance. Career break for parental purposes and higher education.

Senior Project Manager Senior manager Project manager

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