Manager - Data Analytics, Credit Card Portfolios Job in Zeta

Job Title: Manager - Data Analytics, Credit Card Portfolios

Location: Bangalore

Employment Type: Full-time

About Zeta:

Zeta is a next-gen banking technology company empowering banks and fintechs to build the future of financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform Zeta Tachyon is a cloud-native, fully API-enabled banking stack powering issuance, processing, lending, core banking, fraud & risk, and more. Over 20 million cards have been issued globally through our platform.

With 1,700+ employees across the US, EMEA, and Asia and 70%+ in R&D, Zeta is backed by SoftBank, Mastercard, and others, having raised $330M at a $2B valuation in 2025. We work with leading banks and fintechs worldwide to transform multi-million card portfolios.

Role Overview:

We are looking for a strategic and experienced Manager - Data Analytics to lead business intelligence and enterprise reporting for global fintech portfolios including Credit Cards, Deposits, and other financial products. This role involves managing a team of analysts, leveraging multiple data lakes and warehouses, and building a scalable, comprehensive reporting framework for diverse markets including the US, UK, and India.

Key Responsibilities:

Enterprise Reporting & Data Architecture:

• Design and maintain end-to-end reporting across the customer lifecycle: acquisition, activation, usage, delinquency, collections, retention, operations, and support.
• Deliver accurate analysis of key financial KPIs: revenue, profitability, credit risk, defaults, acquisition cost.
• Build dashboards, self-service BI tools, and automated pipelines using Apache Superset, Metabase, Tableau.
• Optimize data storage and reporting for scalability and cost-efficiency.

Data Integration & Analytics Execution:

• Collaborate with vendors and internal engineering to integrate data from credit bureaus, open banking, core banking, card and payment processors, loan origination, CCaaS, and aggregators into a centralized Data Lake.

Business Intelligence & Growth:

• Lead analytics projects to uncover user behavior, optimize acquisition channels, underwriting, and portfolio performance via segmentation, cohort, and funnel analyses.
• Partner with Product and Marketing teams to evaluate experiments (A/B testing) and guide roadmap decisions.

Leadership:

• Build, mentor, and lead a high-performing team of BI analysts and data visualization experts.

Data Governance:

• Establish and enforce data governance best practices, ensuring compliance and data security.

Skills & Experience:

• Expert in BI tools such as Apache Superset, Metabase, Tableau; strong SQL skills.
• Familiarity with cloud data platforms like Snowflake, Redshift, BigQuery.
• Deep knowledge of credit and fintech KPIs: acquisition, credit decisioning, delinquency, repayment, charge-offs, profitability, RoA, CLTV, etc.
• Proven leadership experience managing analytics teams and scaling reporting infrastructures.
• Excellent communication skills with the ability to translate complex data into business strategies.
• Knowledge of data governance, privacy, and security in financial services.

Qualifications:

• 10+ years in Business Intelligence/Analytics with 3+ years in the credit card industry.
• 3+ years managing teams of analysts or data professionals.
• Bachelor s degree in Computer Science, Engineering, Statistics, or a related field.

Equal Opportunity:

Zeta celebrates diversity and is an equal opportunity employer. We are committed to fostering an inclusive environment and encourage candidates from all backgrounds to apply.