CAB Operations Supervisor Jobs in Bengaluru

Senior Manager, Security Operations Center (SOC) Location: Bangalore Type: Full-Time Experience Required: 8+ Years (3+ in Leadership) Role Overview: Strategic Cyber Defense We are seeking a Senior Manager to lead and modernize our SOC operations across enterprise and product environments. You will oversee a high-performance team dedicated to threat detection, advanced detection engineering, and incident response. This role is a strategic blend of technical mastery leveraging AI and SOAR and people leadership, focused on building a resilient, automation-first security culture. Core SOC Service Offerings & Expertise Advanced Defense & Detection: Detection Engineering: Implement Detection-as-Code practices and prioritize backlogs based on the evolving threat landscape. Threat Intelligence & Hunting: Deliver actionable intel and execute structured threat hunting hypotheses to proactively identify stealthy adversaries. Deception & Validation: Manage deception strategies (honeypots/tokens) and use attack emulation tools to validate detection logic effectiveness. Forensics: Lead digital forensic investigations, evidence acquisition, and post-incident analysis. Automation & Technology Stack: Azure Ecosystem: Advanced proficiency with Microsoft Sentinel, Defender XDR, and Defender for Cloud using KQL. Cloud Operations: Strong knowledge of security operations across Azure, AWS, and preferably GCP. SOAR & AI: Champion the integration of Security Orchestration, Automation, and Response (SOAR) and AI to drive SOC efficiency. Key Responsibilities Leadership & Strategy: Team Development: Coach and mentor the SOC team, conducting regular 1-on-1s and fostering a growth-oriented culture to prevent burnout. Roadmap Execution: Help define a comprehensive SOC strategy and maturity framework aligned with organizational risk management. Stakeholder Liaison: Act as a trusted advisor to Product, IT, and Development leaders to integrate security into cross-functional workflows. Metrics & Operational Excellence: Data-Driven Reporting: Develop dashboards (e.g., Power BI) to track KPIs, KRIs, and detection coverage. Incident Lifecycle: Lead the lifecycle of escalated incidents, conduct root cause analysis, and execute tabletop exercises. 24/7 MDR Strategy: Define operational procedures for Managed Detection and Response (MDR) and sustainable on-call rotations. Qualifications for Success Proven Leadership: 8+ years in InfoSec with specific experience leading SOC or MDR functions. Azure Mastery: Deep technical expertise in the Microsoft security stack. Framework Knowledge: Familiarity with MITRE ATT&CK, Purple Teaming, and cloud-native detection. Soft Skills: Exceptional ability to simplify complex technical content for executive-level communication.

Roles and Responsibilities Build and maintain an inventory of high-quality taxi vendors. Implement a system for regular vendor quality checks and updates. Set up a seamless process for booking, deployment, and billing. Proactively address and resolve vendor-related issues. Background Requirements 4+ years of experience in cab fleet management or logistics. Strong organizational and vendor management skills. Familiarity with local transportation services. Key Result Areas (KRAs) Maintain a robust and reliable inventory of taxi vendors. Ensure smooth and timely taxi bookings. Proactively resolve vendor-related issues. Key Performance Indicators (KPIs) Task Success Rate: High completion rate in the Taxi category. Repeat Rate: Increase in repeat bookings within the Taxi category. Escalation/Complaint Rate: Ensure the rate remains below the defined threshold. Equal Opportunity Statement We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability status, or any other characteristic protected by law.

Roles and Responsibilities Project Planning & Management Assist in developing comprehensive project plans, including timelines, milestones, and resource requirements. Develop and manage detailed project timelines, utilizing tools like PERT charts, Gantt charts, and project management software to track progress and ensure timely completion. Site Feasibility & Evaluation Conduct site visits with the Business Development (BD) team to evaluate the feasibility of pod construction at various locations. Review and validate floor plans and designs to ensure alignment with physical site conditions and project specifications. Vendor & Material Management Approve vendors and suppliers based on material standards, quality, and reliability. Ensure that all materials used during construction comply with project specifications and quality standards. Identify and manage relationships with contractors, vendors, and suppliers to meet delivery deadlines and quality standards. Evaluate vendor performance and address issues to maintain project progress. Construction Oversight Oversee on-site construction activities, ensuring adherence to project design, quality standards, and allocated budgets. Conduct frequent site visits to monitor progress, resolve issues, and ensure project timelines are met. Guide and supervise site engineers and contractors to ensure efficient task execution. Inspect construction materials and finished work to maintain high-quality standards, addressing deficiencies immediately. Safety & Compliance Ensure all designs and construction activities comply with safety standards and company specifications. Monitor safety protocols at construction sites, ensuring correct use of materials, machinery, and equipment. Ensure all regulatory approvals, permits, and licenses are obtained and documented. Budgeting & Cost Control Prepare and manage project budgets, ensuring costs are controlled and the project remains within budget. Track project expenses and provide regular updates to senior management. Prepare and finalize the Bill of Quantities (BOQ) based on detailed architectural drawings. Cross-Functional Collaboration & Reporting Work closely with internal teams such as Operations, Supply Chain, BD, Facilities, and IT for seamless project execution. Provide regular progress updates to the Project Manager/Senior Project Manager, highlighting challenges or delays and proposing solutions.

About Us: Your Growth, Our Priority At Ugaoo, we're more than just a gardening brand we're a movement. Rooted in the rich legacy of Namdeo Umaji Agritech, a pioneer with over 135 years of expertise in agriculture and horticulture, Ugaoo is charting a fresh course for the future of gardening. The global gardening market is projected to grow to $120 billion by 2027, and we re at the forefront of this transformation. What does that mean for you? It means you have the opportunity to be part of a dynamic, fast- growing company that blends time-tested wisdom with modern innovation. As a young company, Ugaoo is the perfect place for those eager to make an impact, push boundaries, and grow both personally and professionally. What s In It for You? A Culture of Growth::We re GROWERS Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values aren t just buzzwords; they guide everything we do. At Ugaoo, you ll find a supportive environment where your ideas are valued and your career can flourish. Room to Innovate: We don t believe in sticking to the script. If you re someone who loves taking ownership, stepping up, and challenging the status quo, Ugaoo is your stage. We encourage calculated risks and provide the space to explore new ideas, ensuring that you re always learning and growing. Performance-Driven Success:We value results and reward ambition. In our performance- based environment, your hard work and dedication will be recognized, and your contributions will have a direct impact on the company s success and yours. Kinship and Collaboration: Collaboration: At Ugaoo, you re not just another employee you re part of a unit. We work together, celebrate together, and support each other every step of the way. This sense of community is at the heart of who we are. Job Description: We are seeking a highly skilled and experienced Regional Warehouse Operations Manager to oversee and manage our warehouse operations across multiple locations within a designated region. The ideal candidate will possess strong leadership abilities, excellent organizational skills, and a proven track record of optimizing warehouse processes to ensure efficiency, accuracy, and customer satisfaction. Responsibilities: Develop and implement strategic plans to optimize warehouse operations and meet company objectives. Provide strong leadership to warehouse teams, fostering a culture of accountability, teamwork, and continuous improvement. Oversee day-to-day warehouse operations, including receiving, storage, picking, packing, and shipping of goods. Implement inventory control measures to ensure accurate stock levels, minimize stockouts, and reduce excess inventory. Identify opportunities for process improvement and implement solutions to increase efficiency and reduce costs. Maintain high standards of quality control to ensure accuracy and consistency in order fulfilment and shipping processes. Ensure compliance with all safety regulations and promote a safe working environment for warehouse staff. Manage relationships with third-party vendors, including carriers and logistics providers, to ensure timely and cost-effective transportation of goods. Develop and implement KPIs to measure and monitor warehouse performance, making adjustments as needed to meet targets. Achieve month-on-month revenue generation targets for all warehouses Manage departmental budgets effectively, optimizing resource allocation and controlling costs. Provide training and development opportunities for warehouse staff to enhance their skills and knowledge. Maintain open and effective communication channels with internal stakeholders, including upper management and other departments. Work closely with customer service teams to ensure timely and accurate order fulfilment and resolve any customer issues or concerns promptly. Ensure compliance with all relevant regulations, laws, and company policies. Requirements: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred). Proven experience in warehouse management, with a minimum of 5 years in a leadership role. Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent problem-solving abilities and a track record of implementing process improvements. In-depth knowledge of warehouse operations, inventory management, and logistics. Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels. Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously. Knowledge of safety regulations and best practices in warehouse operations. Experience in budget management and financial analysis. If you love plants, the world of e-commerce and super-passionate teams, we may be just the right fit for you. Side note your home will look great once you join us. Qualification : Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).

Position: Manufacturing Supervisor Location: Bengaluru Employment Type: Full-Time Job Overview We are seeking a detail-oriented and experienced Manufacturing Supervisor to manage daily production operations in our **3D printing facility**. The role includes overseeing the production team, maintaining equipment efficiency, ensuring quality standards, and optimizing workflows to meet project deadlines. Key Responsibilities Production Supervision & Planning Manage **day-to-day manufacturing operations** on the 3D printing production floor. Plan and schedule production tasks to meet delivery timelines. Monitor workflow, identify bottlenecks, and ensure production schedules are met. Equipment & Process Management Supervise setup, calibration, and maintenance of **3D printers, CNC machines**, and related equipment. Conduct routine inspections and diagnostic tests to ensure machine reliability. Troubleshoot equipment issues promptly and coordinate repairs to **minimize downtime**. Quality Control & Documentation Ensure all products meet **company quality standards** and customer specifications. Maintain accurate documentation of production processes, maintenance logs, and service records. Inventory & Resource Management Monitor **raw materials, consumables, and spare parts** availability. Coordinate timely procurement to avoid shortages. Implement material optimization practices to **reduce waste and control costs**. Process Improvement & Efficiency Analyze manufacturing processes to enhance productivity and reduce operational costs. Implement **preventive maintenance plans** to avoid costly breakdowns. Compliance & Safety Ensure adherence to industry regulations, company policies, and **safety protocols**. Maintain a clean, organized, and hazard-free work environment. Key Skills & Requirements Education: Diploma or Degree in **Mechanical, Manufacturing Engineering**, or related field. Experience: Minimum **3 years of experience in manufacturing supervision**; experience in 3D printing or additive manufacturing is preferred. Technical Knowledge: Strong knowledge of **mechanical systems, production processes, and preventive maintenance**. Core Skills: Excellent troubleshooting and problem-solving skills. Leadership: Proven **leadership and team management abilities**. Communication: Strong communication skills and ability to work in a fast-paced environment. Commitment: Commitment to maintaining safety and quality standards. Qualification : Diploma or Degree in Mechanical, Manufacturing Engineering or related field

Job Description: Conduent is seeking a Quality Assurance Associate with over 2.5 years of experience to join our team. The successful candidate will be responsible for ensuring quality in customer service and operations, providing coaching and feedback, and managing key performance indicators (KPIs) to improve team and individual performance. You will play a vital role in the coaching and development of agents, ensuring adherence to quality standards, and addressing any issues or opportunities identified during reviews. Key Responsibilities: Quality Scoring & Analysis: Review CXS 1 & 2 scores and NPS (Net Promoter Score) to identify areas of opportunity for improvement. Analyze IIPs (Individual Improvement Plans) data and behaviors to determine areas to address and create actions to improve agent performance. Participate in weekly internal calibrations and coordinate with QA Supervisors on calibration calls. Coaching & Development: Provide targeted coaching sessions based on QA evaluations and KPIs. Coach agents on performance improvements and document actions, commitments, and follow-ups. Assist in targeted individual coaching for outliers and provide follow-up coaching as needed. Team & Supervisory Support: Support the supervisor s team with queries on chat and production floor operations. Handle escalated calls and assist with corporate calls when necessary. Reporting & Tracking: Monitor and track EMT evaluations, and analyze behaviors for opportunities for improvement. Review the Quality scorecard daily and take action to address performance issues. Share Quality Performance reports with agents twice a week, highlighting areas for improvement and best practices. Share EOD reports outlining completed activities, highlights, lowlights, and necessary follow-ups. Communication & Documentation: Ensure that assigned agents review and complete training on Important News and Service Briefings. Follow up on completion of assigned tasks and ensure agents are aware of weekly reminders. Additional Tasks: Perform additional tasks related to tracker management or KPI control as per the line of business (LOB) requirements. Requirements: Experience: Minimum of 2.5 years in a Quality Assurance or related role. Education: Any graduation is mandatory. Skills: Strong ability to analyze data, identify issues, and take corrective actions. Effective coaching skills to provide feedback and help agents improve. Experience in conducting evaluations and calibrations to ensure quality consistency. Good communication skills to interact with agents and supervisors. Knowledge of KPIs, performance metrics, and service excellence principles. Familiarity with quality scorecards, NPS, and tracking performance metrics. Ability to handle escalated calls and complex queries efficiently. Additional Requirements: Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Comfortable working with performance tracking tools and reporting systems. Impactful Work: Play a pivotal role in improving service quality and customer satisfaction. Career Development: Opportunities for coaching, development, and career progression. Culture of Value: A workplace where individuality is noticed and valued, providing room for personal and professional growth. Join Conduent and become part of a team where your contributions make a meaningful difference!

Job Title: Team Leader Location: Bangalore Experience: 3-6 Years Qualification: Any Graduate Number of Openings: 3 (Females Only) Joining: Immediately Type: Full-Time Job Summary: We are looking for a Team Leader to join our team! As a Team Leader, you will be responsible for leading and managing a group of team members, ensuring effective communication, organization, and smooth execution of daily operations. You will play a key role in motivating the team, setting goals, and ensuring the overall success of the team. Even if you don't meet all the qualifications on our wish list, we encourage candidates with strong experience and skills to apply. Roles & Responsibilities: Team Management: Create an inspiring team environment with an open communication culture. Set clear team goals and ensure they are aligned with overall organizational objectives. Delegate tasks and set deadlines to ensure efficient task completion. Oversee day-to-day operations and ensure smooth workflow. Monitor team performance, track progress, and report on key performance metrics. Motivation & Support: Motivate team members to consistently perform at their best. Identify training needs and provide coaching to improve individual and team performance. Listen to team feedback and work towards resolving issues or conflicts effectively. Recognize high performance and reward accomplishments. Team Building & Innovation: Encourage creativity, risk-taking, and innovative thinking within the team. Suggest and organize team-building activities to foster collaboration and improve team dynamics. Skills & Requirements: Proven Experience: Proven work experience as a Team Leader or Supervisor with a successful track record. Leadership & Communication: Excellent communication skills to lead and guide the team effectively. Strong leadership skills to motivate and inspire the team to achieve goals. Organizational Skills: In-depth knowledge of performance metrics and experience with monitoring and reporting. Strong organizational and time-management skills to ensure timely delivery of tasks. Good decision-making skills to manage the team efficiently and effectively. Technical Skills: Proficiency in PC skills, especially with tools like MS Excel to track team performance. Educational Background: A Degree in Management or relevant team leadership training is a plus. Why Should You Apply?: Immediate Joining: Join a growing team immediately and start making an impact. Leadership Opportunity: Lead a team in a dynamic and supportive environment. Growth Potential: This position provides ample opportunities for personal growth and career advancement. Work-Life Balance: We foster a collaborative and balanced work culture. If you have the experience and skills to lead a team and motivate individuals to perform at their best, we'd love to hear from you! Apply now to be a part of a fast-paced, engaging, and rewarding work environment.

Overview: The Raytheon Technologies Corporation (RTX), Global People Services (GPS) organization partners with the Human Resources Organizations across RTX to identify and deliver services that help optimize the employee experience from recruitment to retirement. About This Position: Our RTX HR Technology organization is looking for a Workday Extend Senior Developer for our Bangalore, India location. This role will be responsible for across HR Technology systems (Workday), including Workday Extend, Core Integrations & Studio. Job Title: Workday Extend Senior Developer Job responsibilities: This position s main responsibilities are (but not limited to): Develop subject matter expertise on the various functionalities of Workday Extend. Provide End to end support in Workday Extend Production support for L2 & L3 level tickets. Act as liaison between Regional Lead, Functional COE and the HR BU s to understand business challenges as well as work closely in gathering business requirements and providing solutions to getting new functionalities implemented in Workday Extend projects. Act as a point of contact for all Workday Extend apps in RTX. Maintains existing solutions in Workday Extend. Create and maintain Business Objects Design and implement a Custom Business Process and Execute an Orchestration Design with SOAP API s and use reports using RaaS and WQL. Able to create & enhance Extend apps with PMD Scripting, Orchestration, all Model Components, REST & SOAP API s. Demo and prototype new solutions to stakeholders. Perform continuous improvement & optimization of current Workday Extend apps. Coordinate the communication to HR and Payroll system stakeholders (HR, Payroll, AMS provider, etc.) for system related issues such system outages, changes, new functionality, etc. Identify opportunities for system and process improvements and work with your supervisor to execute plan Ensure the local HR and Payroll teams are aligned with the global HR roadmap and we successful communicate needs and collaborate on system changes, enhancements, updates, etc. Education / Certifications Bachelor's Degree required Advanced degree preferred Workday Certification and experience preferred Basic Qualifications You've obtained a bachelor s degree 6+ years of experience with HR systems 4+ years working in a Workday environment 3+ years working in a Workday Extend & Studio Preferred Experience 3-4 years of Workday Extend experience including PMD Scripting, Orchestration, Model Components, REST & SOAP API s. Knowledge in Workday technical areas like Core Integrations & Studio. 3-4+ Years of experience in Workday Studio integration development. Experience in JSON, XML, XSLT & JavaScript, and other application development experience. Knowledge in Model Components design & development. Advanced knowledge of Workday report writing, Calculated Fields & Data Conversion. Workday certifications in Integration Core and Workday Extend & Studio. Ability to handle multiple sub projects, tasks concurrently and meet deadlines, despite conflicting demands. Ability to articulate in a clear, concise manner and effectively communicate complex technical information to deliver briefings to senior staff, as well as communicate effectively to functional COE teams and Workday Leads You have an intense passion for technology and an ability to learn quickly staying abreast of cutting-edge technology, industry leading techniques and other skill sets Ability to think analytically and can effectively apply logic to solve problems Exceptional interpersonal skills with the ability to work effectively in fast-paced, team environment or independently with limited direction Self-starter with willingness to take initiative, support strategic priorities, take ownership of assigned projects/initiatives and contribute to results and ability to work with a minimum supervision Strong communication and presentation skills Professional certifications in PMP, ITIL, AGILE or WATERFALL preferred Thrive in a diverse, fast paced, global environment Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market. The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality, and efficiency of our operations worldwide.

Join Firstsource and Make a Difference in Customer Service! At Firstsource Solutions, we are a leading provider of Business Process Management (BPM) services, offering transformative solutions to help clients stay ahead in an ever-evolving world. As trusted partners to over 100 global brands, we are committed to delivering exceptional results through efficiency, insights, and superior service. If you're looking to make an impact and be part of a company that values both personal and professional growth, Firstsource is the place for you. We re currently seeking dedicated and motivated individuals for the Customer Service Associate role! Job Title: Associate / Sr Associate Email/Chat Support Location: Full-Time Function/Department: Operations Grade: H2 Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will be on the frontlines, providing exceptional support to our customers via phone, email, and chat. Your role is crucial in delivering high-quality service, resolving customer issues, and ensuring a positive experience for every customer you interact with. You will be an ambassador of our brand, focusing on building strong customer relationships while maintaining the highest standards of service. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely, professional, and effective manner, providing accurate information and solutions. Issue Resolution: Handle customer concerns, including inquiries, product/service issues, billing questions, and general concerns, ensuring resolution with empathy and clarity. Empathy & Communication: Demonstrate understanding and patience when addressing customer needs, ensuring every customer feels heard and valued. Follow-Up: Proactively follow up with customers to ensure their issues have been fully resolved and they are satisfied with the solution. Escalation: For complex issues, escalate to relevant teams or supervisors for quick and effective resolution. Adherence to SLAs: Ensure service level agreements (SLAs) and quality standards are consistently met or exceeded. Compliance: Ensure all actions comply with company policies and regulations, particularly around data protection. Problem Solving: Analyze customer problems, identify root causes, and implement appropriate solutions. Collaboration: Work closely with internal teams to resolve issues that require cross-functional support. Product Knowledge: Stay up-to-date on products and services to provide accurate and relevant information. Record Keeping: Maintain clear, detailed records of customer interactions for accurate documentation. Training & Development: Participate in training to improve customer service skills and problem-solving abilities. Process Improvement: Provide valuable feedback to improve service efficiency and customer satisfaction. Expected Key Results: Achieve high customer satisfaction (CSAT) and Net Promoter Scores (NPS). Consistently meet or exceed quality scores and process-specific metrics. Ensure compliance with standard operating procedures (SOPs). Maintain adherence to scheduled hours and operational guidelines. Preferred Educational Qualifications: Graduate Freshers, or Undergraduates with 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is beneficial, especially in a fast-paced, dynamic environment. Competencies & Skills: Communication Skills: Strong English communication skills (both written and verbal). Proficiency in additional European languages is a plus. Customer Service Orientation: Passionate about delivering excellent service and maintaining a calm, composed demeanor, even in challenging situations. Technical Skills: Familiarity with customer service tools, ticketing systems, and CRM software is advantageous. Empathy: Ability to understand customer concerns and respond with patience and care. Adaptability: Flexibility to handle dynamic work environments and changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, as part of a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across various industries including Healthcare, Telecommunications, and Banking. Career Growth: Be part of a team that values professional development and offers continuous learning opportunities. Work Flexibility: Embrace the freedom of a dynamic and flexible work environment. Inclusive Culture: Firstsource is committed to diversity and inclusion, creating a workplace where every employee can thrive.

Job Title: Capital Markets Operations New Associate Skill Required: Asset Management Asset Data Management Qualifications: Any Graduation Experience: 0 1 Year About Accenture Accenture is a leading global professional services company with expertise in digital, cloud, and security. With unmatched experience and specialized skills spanning over 40 industries, we offer Strategy & Consulting, Technology, Operations, and Accenture Song. Our vast network of 699,000 professionals delivers innovative solutions to clients in more than 120 countries, harnessing technology and human ingenuity to drive transformation. Learn more at www.accenture.com. About the Role As part of Applied Technology & Operations for Markets (ATOM), you will work on a multi-client processing service platform that enables trading and treasury entities to optimize operations. ATOM BPaaS utilizes cloud-hosted architectures to provide integrated IT and business process management services, ensuring efficiency and seamless trade processing. You will be part of the Investment Banking team, specializing in securities trading, equity issuance, and capital fundraising. Your primary focus will be Asset Data Management, where you will define and implement data management solutions to capture, validate, and enhance asset performance, including plant and equipment data, bill of materials, and maintenance plans. Key Responsibilities Solve routine problems using established guidelines and precedents. Collaborate primarily within your team and with direct supervisors. Follow detailed instructions for new assignments and moderate guidance for daily tasks. Contribute as an individual team member within a well-defined scope of work. Be prepared to work in rotational shifts as required. What We re Looking For Strong problem-solving skills Ability to meet deadlines Commitment to quality in execution Join us and be part of a team that transforms the financial landscape with cutting-edge technology and data-driven solutions! Qualification : Any Graduation

Supervisor Mechanical Maintenance Location: Bengaluru Department: Mechanical Designation: Supervisor Mechanical Maintenance About the Role Currently, the mechanical department operates with a team of trainee and contractual employees, which presents challenges in effectively completing regular maintenance. To address this, we are looking for an experienced mechanical maintenance professional to strengthen our team. Skills Required Mechanical Maintenance Mechanical Engineering Lubrication Systems Breakdown Analysis Preventive & Predictive Maintenance Hydraulics CNC Maintenance Pneumatic Systems Key Responsibilities Analyze gaps in current maintenance programs to meet safety and operational requirements. Perform regular maintenance checks and troubleshooting to ensure efficient equipment operation. Conduct routine inspections and maintenance of machinery to ensure optimal performance. Repair or replace worn or malfunctioning mechanical parts and equipment. Document maintenance and repair activities with detailed reports on interventions and results. Implement preventive maintenance plans to reduce downtime and extend equipment life. Troubleshoot mechanical system issues and perform necessary repairs promptly. Maintain a strong understanding of mechanical devices, tools, and equipment. Collaborate effectively with team members, demonstrating strong communication and teamwork skills. Maintain comprehensive records of all mechanical maintenance and repairs. Education & Experience Diploma or ITI in Mechanical Engineering or related field. 7 to 8 years of relevant mechanical maintenance experience. Qualification : Diploma or ITI in Mechanical Engineering or related field

Join Firstsource Solutions and Make an Impact in Customer Service! At Firstsource Solutions, we specialize in providing Business Process Management (BPM) services that help clients stay ahead of the curve. We offer transformative solutions that optimize business processes, drive efficiency, and deliver superior outcomes. As trusted partners to over 100 global brands, we work across industries like Healthcare, Telecommunications & Media, and Banking, Financial Services & Insurance, with a global presence in the US, UK, Philippines, India, and Mexico. We are currently seeking a Customer Service Associate for the Query Management team. In this role, you will help deliver exceptional service, providing solutions and ensuring satisfaction for clients across multiple regions. Job Title: Associate / Sr Associate Query Management Job Type: Full-Time Grade: H2 Function/Department: Operations Reporting to: Team Leader Role Overview: As a Customer Service Associate, you will play a vital role in responding to customer inquiries, resolving issues, and ensuring a seamless customer experience across multiple channels such as phone, email, and chat. You will be a brand ambassador, helping maintain positive relationships with customers while providing the best service possible. Key Responsibilities: Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Inquiry Resolution: Address customer concerns such as product/service inquiries, billing issues, and general queries, ensuring a smooth and efficient resolution. Empathy & Understanding: Demonstrate empathy when handling customer needs, ensuring every customer feels valued and heard. Proactive Follow-Up: Follow up with clients to confirm that their issues have been fully resolved and they are satisfied with the outcome. Escalation Management: Escalate complex issues to appropriate teams or supervisors for prompt resolution. SLA Adherence: Ensure timely responses and resolutions in accordance with Service Level Agreements (SLAs) and quality standards. Compliance & Confidentiality: Adhere to company policies and ensure customer information is handled according to data protection regulations. Problem-Solving: Analyze customer issues, identify root causes, and provide effective solutions. Cross-functional Collaboration: Work closely with other teams to resolve issues that require support across different functions. Product Knowledge: Stay informed about company products and services to deliver accurate and relevant information. Record-Keeping: Maintain detailed and accurate records of all customer interactions, documenting inquiries and resolutions. Communication: Ensure clear, professional communication with both customers and internal teams. Training & Development: Participate in training sessions to continually enhance your customer service skills and problem-solving capabilities. Feedback for Improvement: Provide valuable feedback on service processes and procedures to help improve overall efficiency and customer satisfaction. Expected Key Results: Customer Satisfaction (CSAT): Achieve high levels of customer satisfaction and Net Promoter Scores (NPS). Adherence to SLAs: Meet or exceed the service standards as outlined by SLAs. Regulatory Compliance: Ensure all customer interactions are in compliance with company policies and data protection regulations. Quality Scores: Consistently meet or exceed quality expectations in all customer service aspects. Process Metrics: Achieve set goals for process-specific performance metrics. Preferred Educational Qualifications: Graduate Freshers or Undergraduates with at least 2 years of relevant experience in customer service. Preferred Work Experience: Prior experience in customer service is preferred, especially in a fast-paced environment. Competencies & Skills: Communication Skills: Excellent English communication skills, both written and verbal. Proficiency in additional European languages is a plus. Customer Service Orientation: Strong dedication to providing exceptional service, maintaining a calm and composed demeanor in challenging situations. Technical Skills: Familiarity with customer service software, ticketing systems, and CRM tools is beneficial. Empathy: Ability to demonstrate patience and a genuine desire to assist customers. Adaptability: Capable of working in a fast-paced, dynamic environment and adapting to changing priorities. Flexibility: Willingness to work flexible hours, including weekends and holidays, to support a 24/7 customer service operation. Global Impact: Work with a company that serves Fortune 500 and FTSE 100 clients across multiple industries. Career Growth: Be part of a team that prioritizes continuous learning and career development. Dynamic Environment: Enjoy the opportunity to work in a fast-paced, customer-focused environment that values innovation and improvement. Inclusive Culture: Firstsource fosters a diverse and inclusive workplace where everyone has the chance to thrive and contribute their best.

Quality Manager Location: Bangalore Department: Operations About the Role IRP Systems, at the forefront of **high-performance e-powertrain systems**, is seeking an experienced **Quality Manager** to oversee all quality assurance and control activities in its automotive manufacturing environment. You will be instrumental in ensuring products meet **customer and regulatory standards** while continuously driving improvements in processes, reliability, and customer satisfaction. Key Responsibilities Quality Management System (QMS): Develop, implement, and maintain the QMS according to **IATF 16949**, **ISO 9001**, and customer-specific requirements. Quality Team Leadership: Lead and manage a team of quality engineers, inspectors, and technicians, ensuring adherence to quality standards and consistency. APQP & Core Tools: Manage **Advanced Product Quality Planning (APQP)**, **PPAP**, and **FMEA** activities to integrate quality into every stage of the product lifecycle. Quality Metrics Monitoring: Track and analyze key quality metrics (e.g., **scrap rate, PPM, customer complaints, warranty data**). Drive corrective actions for continuous improvement. Audits: Lead internal and external audits (**IATF, ISO, customer, and supplier audits**), ensuring full compliance with all quality standards. Customer Interface: Serve as the primary point of contact for customers regarding **quality issues** and performance reviews. Supplier Quality Management: Oversee **supplier qualification, audits, and corrective actions** to ensure quality consistency throughout the supply chain. Root Cause Analysis & CAPA: Facilitate **root cause analysis** and lead the implementation of **Corrective and Preventive Actions (CAPA)** to resolve issues and prevent recurrence. Continuous Improvement: Promote and lead a culture of continuous improvement using methodologies like **Lean, Six Sigma**, and problem-solving tools (**8D, 5 Whys, PDCA**). Compliance: Ensure compliance with all relevant safety, environmental, and regulatory standards applicable to the automotive industry. Skills and Qualifications Experience & Education Education: Bachelor s degree in Electronics Engineering or related fields. Experience: Minimum of **8 years in a Quality leadership role** within the automotive industry, and at least **10 years of experience in electronics and mechanical manufacturing**. Certifications & Standards Expertise Certifications: **Six Sigma Green/Black Belt certification is required.** Standards Expertise: Extensive knowledge of automotive quality standards (especially **IATF 16949**) and familiarity with **ISO 26262 (Functional Safety)**. Technical & Analytical Skills Quality Tools Proficiency: Expertise in using core quality tools such as **8D, APQP, FMEA, SPC, and MSA**. Manufacturing Knowledge: Familiarity with advanced manufacturing processes and technologies relevant to the automotive industry. Analytical Skills: Strong problem-solving and analytical skills to effectively address and resolve customer quality issues. Impactful Work: Contribute to the development of **high-performance e-powertrain systems**. Career Growth: Be part of a dynamic and rapidly growing company with opportunities for professional development. Competitive Benefits: Competitive compensation, flexible working options, and health coverage. Qualification : Bachelors degree in Electronics Engineering or related fields

Scope: This role is responsible for executing chemical reactions to synthesize the required quantities of molecules/compounds as per client specifications, employing efficient synthetic routes and techniques. Key Responsibilities: Reaction Setup & Execution: Understand and follow project requirements, including the synthetic route as specified by the client. Plan and execute reactions using the appropriate reagents and equipment (glassware, stirrers, vacuum pumps, etc.) while maintaining specified conditions (temperature, pressure, etc.). Ensure the parallel execution of multiple reactions, meeting productivity benchmarks for reactions, steps, compounds, and timelines. Monitor reaction progress using analytical techniques, making adjustments as necessary to ensure high quality and yield. Execute appropriate workup and purification techniques to achieve intermediates and final compounds of desired quality. Safety & Risk Mitigation: Discuss and understand the Material Safety Data Sheets (MSDS) with team members to ensure awareness of safety protocols. Identify potential safety risks and mitigate them with the help of a supervisor, ensuring safe lab practices. Follow all safety and quality control systems and maintain proper equipment use as per SOPs and laboratory housekeeping norms. Data Integrity & Reporting: Maintain strict documentation of reactions, observations, and research findings in lab notebooks to ensure data integrity. Ensure compliance with IP confidentiality policies and document results as per client specifications. Prepare final reports to summarize synthesis processes, results, and quality assessments. Team Development & Morale: Foster a learning environment by improving team members knowledge in organic chemistry (synthesis) and analytical techniques through one-on-one discussions, training programs, and educational sessions. Support team skill development and ensure a positive, productive atmosphere in the lab. Functional/Technical Skills: Chemistry Knowledge: Expertise in organic chemistry, particularly in the execution of synthetic reactions and compound synthesis. Safety Protocols: Proficiency in applying safety protocols and ensuring laboratory safety. Data Integrity & IP Confidentiality: Strong understanding of the importance of data integrity and adherence to IP confidentiality guidelines. Resource Management: Ability to perform cost-benefit analysis, optimizing the use of reagents, resources, and equipment for efficient lab operation. Required Qualifications & Experience: Educational Qualification: M.Sc. in Organic or Medicinal Chemistry with 1-5 years of relevant experience. Preferred Qualifications: Candidates with research publications in leading scientific journals are preferred. Qualification : M.Sc. in Organic or Medicinal Chemistry with 1-5 years of relevant experience.

Project Manager Location: Bangalore Department: Management About the Role We are looking for an experienced Project Manager to lead **electric powertrain development projects** through **matrix management**, coordinating a multidisciplinary team. You will oversee the planning, execution, and monitoring of product development activities from initiation through to full product maturity. This role involves close collaboration with R&D and supply chain teams, proactively identifying problems, creating solutions, and implementing efficiency improvements to deliver high-quality electric powertrain products. Key Responsibilities Project Leadership: Lead electric powertrain development projects by managing a **multidisciplinary team**, ensuring alignment across various functions (Mechanical, Electrical, Software/Embedded systems). Planning & Execution: Plan, manage, and monitor project **timelines, scope, budget, quality, and risk management** from initiation to product maturity. Cross-Functional Coordination: Communicate proactively with internal R&D teams and third-party vendors to ensure smooth project execution, efficient resource allocation, and effective problem-solving. Problem-Solving & Solution Implementation: Identify challenges early, develop **creative solutions**, and drive **continuous improvement efforts** to enhance the development process. Project Monitoring: Regularly track and report project progress, ensuring **timely and within-budget delivery**. Team Collaboration: Foster a collaborative environment, motivating and empowering team members to perform at their best, while cultivating a **positive, can-do attitude** across the team. Requirements Educational Background & Experience Education: A B.Sc. in **Mechanical, Electrical Engineering, or Computer Engineering** is a must. Experience: **7+ years of experience in project management** within the automotive industry. Core Expertise Project Management Expertise: Demonstrated experience in managing project **scope, schedule, budget, quality, and risk management**. Cross-Disciplinary Expertise: Familiarity with managing multi-disciplinary systems (Mechanical, Electrical, and Embedded Software) in a product development context. Leadership & Soft Skills Leadership Skills: Exceptional **leadership and communication skills** with the ability to drive, motivate, and manage teams effectively. Creative Problem-Solving: Strong ability to think creatively, solve problems, and implement process improvements efficiently. Team Player: Quick learner, proactive, and positive, with a strong ability to collaborate across teams and stakeholders. Desirable Skills Automotive Industry Knowledge: Prior experience in **electric powertrain development** or related fields within the automotive sector. Risk Management Expertise: Experience identifying potential risks and implementing mitigation strategies throughout the project lifecycle. Vendor Management: Proven track record of managing relationships with third-party vendors, ensuring seamless collaboration and delivery of components. Innovative Work Environment: Work on cutting-edge **electric powertrain technology** and play a crucial role in advancing the future of automotive engineering. Career Growth: Be part of a dynamic, fast-growing company where your contributions will have a direct impact. Collaborative Culture: Join a team that values collaboration, problem-solving, and continuous improvement. Qualification : B.Sc. in Mechanical, Electrical Engineering, or Computer Engineering is a must

Job Role: Programme Management Specialist The Programme Management Specialist will support large-scale programmes, ensuring efficient coordination, planning, and reporting while maintaining governance and compliance with Vodafone s project management standards. Essential Requirements: Proven experience as a Project/Programme Manager, with a solid understanding of the project management lifecycle. Proficiency in MS Office Suite, including Excel, Word, PowerPoint, and Project. Familiarity with project support tools such as SharePoint, project management reporting tools (e.g., Planview), and SAP is highly desirable. Strong written and oral communication skills. Excellent interpersonal, organisational, and communication skills. Integrity, respect for confidentiality, sound judgment, and decision-making skills. Key Responsibilities: Programme Documentation & Tools Management: Setting up and maintaining programme tools and documentation. Meeting Coordination: Administrative tasks such as scheduling meetings, documenting action minutes, tracking actions, and reporting updates. Governance & Compliance Support: Assisting the Global Programme Manager in establishing programme governance and advising on PMO toolsets, templates, and methodologies to ensure compliance with governance frameworks. Planning Support: Supporting Programme Managers in planning processes, ensuring all milestones and internal/external dependencies are identified, logged, and monitored. Helping establish the critical path for programme plans. Programme Closure & Lessons Learned: Assisting with programme closure activities and documenting lessons learned. Risk, Issue, and Change Management: Ensuring all programme risks, issues, and changes are proactively logged and managed. Financial Tracking & Control: Assisting in the development and maintenance of financial controls, tracking programme costs against budgets and revenue forecasts. Programme Reporting: Collating programme data for reporting activities, ensuring deadlines are met, and preparing ad hoc programme reports as required. Desirable Qualifications & Experience: Experience in a Telecommunications environment is highly desirable. PRINCE2 Practitioner Certification. PMP Certification. ITILv3 Certification.

Position: Control Design Lead Department: Automation Department Reporting To: Senior Manager - Automation Location: Bengaluru Key Responsibilities Project Involvement: Actively participate in the Preliminary Stage Meeting (PSM) to evaluate existing sites, equipment, components, processes, and collaborate with customer representatives alongside the Project Leader (PL). System Requirements: Work closely with the PL to understand mechanical and application system requirements and ensure they align with project objectives. Control System Design: Design complete electrical and control systems, including: Wiring diagrams Panel diagrams Flowcharts of operational sequences (CNC & PLC) Operating logic, I/O assignments, sequence of operation, error & exception conditions, and safety interlocks. Program Development: Develop CNC/Robot programs, HMI, and PLC ladder logic based on project needs. Design Documentation: Prepare DAP (Design Approval Package) drawings in accordance with the provided checklist. Ensure the creation of detailed Bill of Materials (BOM) and Critical Bought Out Material (CBOM) lists, adhering to target costs. Release panel and machine wiring diagrams for manufacturing. Generate and track micro-schedules and sub-milestones in design activities to meet timelines. Design Review & Compliance: Review designs individually or with a competent team for correctness, completeness, and suitability, ensuring compliance with application-specific checklists. Proactive Project Support: Provide support during the build, testing, and trials. Address design modifications and handle User Requirement Change Requests (UCR), System Change Requests (SCR), and Engineering Change Requests (ECR). Documentation and Manuals: Develop panel layouts, field wiring diagrams, and basic user manuals (including startup/shutdown sequences, diagnostics, and programmed cycles). Collaboration: Work closely with assembly and design engineers to guide and support throughout the design and manufacturing phases. Skills and Expertise PLC Programming: Expertise in PLC code development with experience in multi-PLC systems (e.g., AB, Siemens, Mitsubishi, etc.). Motion Control Systems: Experience with motion control and CNC Gantry GCode software development. User Interface Development: Ability to design and develop user interfaces for operational ease. System Design: Proficiency in flowchart creation and application development. Professional Expertise: Experience in control systems including CNC, PLC, robotics, drives, servo systems, HMI, IoT, etc. Qualifications Essential: Bachelor s degree or Diploma in Electrical, Mechatronics, Instrumentation, or related fields. Experience: 6-10 years total professional experience. 3-6 years of relevant experience in control system design, automation, or related fields. Qualification : Bachelors degree or Diploma in Electrical, Mechatronics, Instrumentation, or related fields

Position: Quality Supervisor Quality Assurance Department: Quality Assurance Location: Bengaluru Role Overview: We are seeking a detail-oriented Quality Supervisor to conduct in-process and final inspections, ensuring products meet all required standards and specifications. The role involves inspecting raw materials, components, and finished goods, maintaining accurate records, and enforcing quality standards. Key Responsibilities: Perform in-process and final inspections based on drawings, standards, and specifications. Inspect raw materials, components, sub-assemblies, and finished products using precision measuring instruments. Maintain thorough records of inspections, test results, and non-conformance reports. Identify and segregate defective materials or products to prevent quality issues. Ensure compliance with ISO standards, customer-specific requirements, and internal quality guidelines. Qualifications: Diploma or B.Tech in relevant engineering or quality discipline. Strong attention to detail and understanding of quality assurance processes. Proficient in using measuring instruments and inspection tools. Ability to maintain accurate documentation and communicate quality issues effectively. Qualification : Diploma or B.Tech in relevant engineering or quality discipline.

Manager Client Services GetThere Support Team Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a leading global technology platform revolutionizing business travel and expense management. We connect passionate travelers and technologists through the world s premier business travel marketplace. As an equal opportunity employer, we celebrate diversity and inclusion, fostering an authentic and collaborative workplace culture. Join us as we expand our footprint in India and transform corporate travel with innovative solutions. Position Overview: Manager Client Services GetThere Platform Serko is hiring an experienced Application Manager to lead our Bengaluru-based support team for GetThere, a multi-GDS (Global Distribution System) online booking tool trusted by thousands of corporate clients worldwide. This role combines hands-on case management with strategic team leadership to ensure exceptional customer support and operational excellence. Key Responsibilities Lead & Mentor Support Team: Manage and develop the Bangalore-based GetThere customer support team, ensuring efficient resolution of day-to-day client cases. Case Management: Personally handle complex customer issues, delivering timely and high-quality support solutions. Process Improvement: Design and implement optimized support workflows to enhance team productivity and customer satisfaction. Cross-functional Collaboration: Coordinate with global teams to align on support strategies and share industry best practices. Reporting & Analytics: Track key support metrics and prepare detailed reports to guide leadership decisions. Required Skills & Qualifications Proven experience managing application support teams, ideally in the travel technology or SaaS sectors. Strong knowledge of travel industry GDS platforms such as Sabre, Amadeus, and Travelport. Proficiency in Microsoft Office Suite (Outlook, Word, Excel). Exceptional problem-solving skills with the ability to perform under pressure. Excellent communication and leadership capabilities. Bachelor s degree in Information Technology, Business, or a related field. Competitive Salary & Benefits: Attractive base pay with medical benefits and discretionary incentives linked to individual and company performance. Career Growth: Access to dedicated learning & development platforms and opportunities to shape your career path. Flexible Work Policy: Supportive work environment promoting work-life balance. Innovative Culture: Collaborate with engaged teams driven to deliver impactful, high-quality business travel solutions. Apply today to join Serko s fast-growing Bengaluru hub and be part of the future of global business travel technology! Qualification : Bachelors degree in Information Technology, Business, or a related field.

About Oracle FSGBU and Banking Consulting NACA: Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracle s customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the top five Mutual Fund companies and four of the top five World Stock Exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the world's most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements. Banking Consulting NACA which is a part of Americas Region under FSGBU - Consulting delivers Oracle Technology and Applications solutions for clientele in the North America, South America and Caribbean region. The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products. Your Opportunity This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. Utilize your communication and service skills to provide support in addition to problem solving and technical skills. Our Ideal Candidate Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection. Effective verbal and written communication skills. Should be bilingual. Able to have effective written and verbal communication in Spanish and English. Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiatives. Should have excellent problem solving, analytical and technical troubleshooting skills. Ready for working in shifts. Your Responsibilities Be primary point of contact for a portfolio of Enterprise clients, coordinating with the L3 support teams to drive issues to resolution. Provide immediate assistance to end users for incidents / problems involving FLEXCUBE/OFSLL products. Perform first level analysis and diagnosis of incidents / problems for end-users. Collaborate daily with the L3 support & development teams to ensure proper information is available to them to triage and fix software bugs. Maintain and create documentation around technical troubleshooting and best practices. Keep technical documentation and procedures up to date. Provide technical assistance as needed for troubleshooting and customer service. Ensure technical problems are resolved in a timely manner. Provide input regarding methods to increase operational efficiencies and technical product improvements. Become internal expert on supporting FLEXCUBE, OFSLL software. Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. Your Qualifications Mandatory A minimum of 2 years working experience as L2 application support engineer for Banking/Financials services application. Able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders. Experience in supporting Web-based business applications. Moderate knowledge in writing complex SQL queries. Working knowledge in UNIX Operating System. Skilled in creating and maintaining technical documentation. Should be bilingual. Able to have effective written and verbal communication in Spanish and English. Optional Possess good understanding of Core Banking. Experience with web services. Prior experience in supporting FLEXCUBE, OFSLL products is an added advantage. Soft/Behavioral Skills Works under pressure and can manage SLA s. Customer-friendly communication and attitude. Strong analytical skills, attention to detail - a problem solver. Excellent organization skills, ability to systematize and prioritize. Customer service experience and problem-solving skills. Patience and understanding. Investigation and diagnostic skills. Ability to multi-task and work with team to meet deadlines. Experience Experience of 2 to 4 years. Experience as L2 application support engineer for Banking/Financials services application. Educational and Other Qualifications Master s in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree. Work Environment Should be willing to work remotely as well as travel to client locations. Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required. Ability to work in a high pressure, fast moving and challenging environment. Ready for on call support during off business hours on a need basis. Ready to work in shifts. Team player. Job Location: Bangalore, Chennai, Mumbai Qualification : Masters in computer application (MCA) or Engineering in computer science field or BS Computer Science with a 3.0 GPA or other relevant degree.