Call Center Operations Jobs in Gurgaon

Job Title: Senior DevOps Engineer Location: Gurugram, India Job Type: Full-Time | Permanent About G+D Giesecke+Devrient (G+D) has been a trusted global leader for over 170 years, pioneering security technologies that protect billions of people worldwide. Operating across Digital Security, Financial Platforms, and Currency Technology, G+D empowers governments, enterprises, and central banks with innovative SecurityTech solutions. Join us and help shape the future of secure payments and cash management on a global scale. Role Overview As a Senior DevOps Engineer at G+D, you will manage and optimize the development infrastructure for Compass Cash Center the leading cash center workflow platform used worldwide by banks and cash-in-transit (CIT) businesses. Your expertise will enhance our Azure DevOps-based environment, ensuring seamless build, test, and deployment pipelines across diverse platforms. You will collaborate in a cross-site Kanban team with colleagues in India and Germany to drive continuous improvement and operational excellence. Key Responsibilities Plan, build, and optimize development infrastructure leveraging Azure DevOps as the core platform. Design, implement, and manage CI/CD pipelines across Windows and Linux environments. Administer version control systems including Git and Git LFS. Manage ESXi VMware virtualization environments to automate builds and testing processes. Develop and maintain infrastructure as code using PowerShell, Ansible, and Terraform. Implement and optimize Docker containerization and deployment strategies. Integrate and manage auxiliary DevOps tools such as Nexus, Teamscale, SonarQube, and Mend.io. Monitor system performance and troubleshoot infrastructure-related issues proactively. Collaborate closely with cross-functional teams across India and Germany to ensure smooth operations. Promote and implement DevSecOps best practices to enhance security and efficiency. Required Skills & Qualifications Bachelor s or Master s degree in Computer Science, Engineering, or a related technical field. 5+ years of hands-on experience with DevOps tools, practices, and methodologies. Advanced proficiency with Azure DevOps and CI/CD pipeline implementation. Strong experience with Docker container technologies and orchestration. Skilled in scripting and automation using PowerShell, Ansible, and Terraform. Proven experience managing VMware ESXi virtualization environments. Solid understanding of DevSecOps security principles and implementation. Experience with cloud infrastructure automation using ARM Templates or Terraform. Strong problem-solving skills, self-motivated, and well-organized. Excellent communication skills in English, with the ability to work in multicultural teams. Willingness to provide support during critical Go-Live periods. At G+D, our people are our greatest strength. We foster an inspiring, diverse, and inclusive work environment where professionalism and human values thrive. Join a global leader where your work directly impacts the security of billions worldwide. Enjoy competitive benefits, professional growth opportunities, and the chance to be part of a meaningful mission. Shape the future of secure payments with G+D Apply now to become a Senior DevOps Engineer and join a truly global SecurityTech pioneer! Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related technical field.

Quality Control Manager gTech Location: Gurugram, Haryana, India Minimum Qualifications Bachelor s degree in Business, Logistics, Operations, Engineering, or a related field or equivalent practical experience 5+ years of experience managing vendor teams and customer engagement 5+ years of experience with third-party logistics (3PL) relationships 5+ years of experience managing warehousing and supply chain operations Certification or coursework in Operations Six Sigma, COPC, LEAN, or similar methodologies Preferred Qualifications MBA or Master s degree 5+ years of experience using data analysis and business insights to guide strategic decisions Experience in data center logistics Proficiency in SQL and strong data analysis capabilities About the Role As a Quality Control Manager within Google s gTech Ads team, you will lead quality operations efforts that directly impact the customer experience and operational excellence across Google Ads support. Your role will focus on driving efficiency and accuracy in collaboration with vendor partners, operations teams, and product stakeholders. You will be responsible for aligning operational workflows with strategic business goals and ensuring scalable, high-impact solutions through data-driven insights and process optimization. You ll contribute to a dynamic, global support ecosystem that powers advertisers of all sizes from small businesses to global brands while shaping best-in-class customer support quality standards. Responsibilities Lead and improve quality operations with vendor partners, ensuring a frictionless customer experience Translate business and operational requirements into measurable quality outcomes Manage and evolve quality workflows in partnership with internal teams and cross-functional stakeholders Analyze market and business data, financial indicators, and performance trends to inform decision-making Navigate a matrixed, multicultural global environment with effective stakeholder engagement Provide feedback and insights to influence tools, automation, and roadmap decisions Balance business goals and customer needs to optimize performance and service impact Qualification : MBA or Masters degree

Job Title: Product Designer Location: Gurgaon, India Job Type: Full-Time Experience Level: 3+ Years Overview: We are seeking a highly skilled and experienced Product Designer with over 3+ years of UX/UI expertise to join our dynamic startup team. The ideal candidate will bring a strong user-centric mindset, data-driven decision-making skills, and a deep understanding of product road mapping. This role requires the ability to navigate ambiguity and deliver high-quality designs within strict timelines, all while keeping the user at the center of the design process. Key Responsibilities 1. User-Centric Design Develop and implement a user-centric design approach across the entire product lifecycle. Advocate for the users to ensure their needs and preferences are at the forefront of all design decisions, shaping a seamless user experience. 2. Data-Driven Decision Making Utilize data analysis and insights to inform design choices and improve user experience. Collaborate with cross-functional teams (Product, Engineering, Marketing) to gather and interpret relevant data to drive design enhancements. 3. Product Road Mapping Work closely with Product Managers and Engineers to ensure seamless integration of design elements into the product s development roadmap. Contribute to the creation and evolution of the product roadmap, aligning design work with overall company goals and timelines. 4. Communication Skills Demonstrate strong verbal and written communication skills to convey design concepts clearly and persuasively to stakeholders. Collaborate effectively with cross-functional teams to ensure a shared understanding of design goals and vision. 5. Adaptability in a Startup Environment Navigate ambiguity and changing priorities in a dynamic startup environment, adapting quickly to new challenges. Deliver high-quality designs within tight deadlines, maintaining flexibility to adjust as business needs evolve. Qualifications Bachelor s or Master s degree in Design, Human-Computer Interaction, or related field. Over 3+ years of experience in UX/UI design, with a proven track record of successful product design. A strong portfolio showcasing a variety of design projects and problem-solving skills. Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite. Experience in startup environments is a plus, with the ability to work in a fast-paced, evolving setting. Innovative Environment: Work in an innovative, dynamic startup environment that challenges you to think outside the box and experiment with new ideas. Growth Opportunity: Be a key player in shaping the product and driving its success, with ample opportunities for personal and professional growth. Collaborative Culture: Thrive in a team-oriented culture that encourages collaboration, creativity, and continuous learning. If you are a seasoned Product Designer passionate about creating exceptional user experiences in a fast-paced startup environment, we invite you to apply now and contribute to our innovative journey. Qualification : Bachelors or Masters degree in Design, Human-Computer Interaction, or related field.

Job Title: Executive Assistant Location: Gurgaon, India Job Type: Full-Time Experience Level: 5-10 Years About the Role: The Executive Assistant to the CEO plays a vital role in ensuring the smooth functioning of the CEO s daily operations, maximizing their effectiveness by handling various administrative tasks and projects. This is a highly organized, proactive, and discreet position that requires exceptional communication, interpersonal, and time management skills. As an Executive Assistant, you will have the opportunity to work closely with the CEO and senior leadership, contributing to the success of the organization. The role demands a person who can manage multiple priorities and deadlines in a fast-paced and dynamic environment. Key Responsibilities: 1. Calendar Management Proactively manage the CEO s calendar, scheduling and rescheduling meetings, appointments, and travel plans. Prioritize and manage conflicting schedules effectively, ensuring the CEO is well-prepared for all engagements. 2. Travel Arrangements Book and manage all domestic and international travel arrangements including flights, accommodations, and ground transportation. Prepare travel itineraries and ensure all necessary documents and approvals are in place. 3. Vendor Coordination Coordinate with vendors for various office services, such as office supplies, catering, maintenance, and IT support. Establish and maintain strong relationships with key vendors to ensure efficient operations. 4. Communication Management Screen, direct, and prioritize phone calls and emails. Take and distribute meeting minutes, ensuring accurate and timely documentation. Draft and proofread correspondence, including emails, reports, and presentations. 5. Task Management Manage and prioritize the CEO s daily tasks and projects, ensuring all deadlines are met. Maintain accurate records of all ongoing tasks, ensuring completion within specified timeframes. 6. Meeting Preparation Prepare meeting materials such as presentations, agendas, and supporting documents. Conduct thorough research and gather information as needed to ensure comprehensive meeting preparation. 7. Office Management Oversee general office administration, including supply management, equipment maintenance, and office organization. Assist with special projects, events, and corporate activities as needed. 8. Confidentiality Ensure the highest level of confidentiality regarding all company and CEO-related matters. Key Requirements: 6+ years of experience as an Executive Assistant to a senior executive, preferably in a fast-paced environment. Proven ability to manage multiple priorities and deadlines effectively while maintaining attention to detail. Excellent written and verbal communication skills along with strong interpersonal skills. Highly organized with superior time management and multitasking abilities. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant tools. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills. Discretion and trustworthiness are paramount, with the ability to handle sensitive information. Resourceful and proactive in handling tasks and challenges. Adaptability to changing priorities and a fast-paced environment. Willingness to travel within the city as needed for business tasks and meetings. Strong recommendations from previous managers. Flexible Benefits: Stock Options: Every employee is rewarded for a successful company outcome. Health Insurance: Comprehensive health coverage for you and your family, including a health policy of INR 3 lakh and INR 10 lakh of Personal Accident Insurance. MacBook: A MacBook for all employees, regardless of role, to ensure flexibility in work. Impactful Role: As an Executive Assistant, you ll have the opportunity to directly support the CEO and contribute to the company's strategic success. Dynamic Environment: Work in a fast-paced, innovative environment that values ownership and collaboration. Growth Opportunities: Be part of a thriving organization with ample opportunities for career growth and personal development. If you are an experienced Executive Assistant with the ability to handle multiple tasks and provide strategic support to leadership, we would love to hear from you. Apply now to be part of a dynamic team!

Front Office & Administration Assistant - Facilities Management Service Line: GWS Segment Role Type: Full-Time Location: Gurgaon, Haryana, India Areas of Interest: Facilities Management About the Role: As a CBRE Facilities Coordinator, you will collaborate with clients, vendors, and contractors to ensure that facility tasks and work orders are efficiently completed. This role is part of the Facilities Management team, focusing on all aspects of asset operations and supporting Property Managers with repairs and investment plans. Key Responsibilities: Coordinate with landlords, tenants, and service providers to ensure the correct implementation of procedures, policies, and reporting formats. Acknowledge client inquiries and ensure work orders are collected and processed. Collect information from reports to assess the performance and progress status of tasks. Maintain organized files for work orders, proposals, department documents, and vendor-submitted paperwork. Monitor building-related activities, such as waste disposal and recycling, ensuring they meet required standards. Follow instructions, respond to correspondence, and ask clarifying questions as needed. Handle common inquiries or complaints from clients, colleagues, and supervisors in a professional manner. Solve basic problems using established procedures and processes under close supervision. Deliver work output by adhering to defined procedures and methods. What You ll Need: Educational Qualifications: High School Diploma or GED with up to 2 years of job-related experience in Facilities Management. Experience & Skills: Ability to follow standard work routines and apply them effectively. Clear communication skills for exchanging straightforward information. Working knowledge of Microsoft Office products (Word, Excel, Outlook). Strong organizational skills and an inquisitive mindset. Basic math skills, including the ability to calculate simple figures like percentages, discounts, and markups. Qualification : High School Diploma or GED with up to 2 years of job-related experience.

Job Title: Manager - Business Analytics Location: Gurugram Experience: 6+ Years (1+ Years as Manager in MIS, WFM, or Reporting) Education: Any Graduation Job Description: We are seeking a Manager - Business Analytics to effectively lead our Business Analytics function and manage a team of 15-20 business analysts. In this role, you will be responsible for implementing tools and strategies that translate raw data into valuable business insights. Your goal will be to help drive high performance and quality by leveraging data for decision-making. Strong logical reasoning skills, business intelligence, and excellent communication abilities are essential for this role. Key Responsibilities: Team Leadership: Lead and manage a team of 15-20 Business Analysts, providing guidance and support in their daily activities and ensuring the accuracy and efficiency of their work. Data Reporting & MIS Generation: Generate, maintain, consolidate, and track various reports, ensuring timely and accurate delivery. Develop and execute daily, weekly, and monthly MIS Reports, utilizing advanced Excel/VBA, PPT, and MySQL. Update informative dashboards regularly with data visualization elements like Bar Charts, Pie Charts, etc. Reconcile and email MIS reports with data visualization details and track business performance. Data Analysis & Experimentation: Conduct data-based experiments to identify opportunities for improving the decision-making process. Develop and execute statistical modeling techniques for better business insights and to cover adjacent categories. Identify opportunities for automating reports, snapshots, and dashboards using advanced formulas, macros, and VB. Strategy & Process Optimization: Develop strategies for effective data analysis and reporting, ensuring that insights generated are aligned with business goals. Build systems and tools that can transform raw data into actionable business insights. Work closely with cross-functional teams to ensure that all analytics solutions are correctly configured and implemented. Data Quality & Integrity: Oversee all analytics operations to identify discrepancies and ensure the data is of the highest quality. Identify gaps in reporting systems and drive improvements to ensure the accuracy of business-critical data. Cross-Functional Collaboration: Collaborate with other departments to gather insights, ensure consistent reporting, and solve business challenges using data-driven decisions. Skills and Qualifications: Experience: Minimum 6 years of overall experience in analytics or reporting, with at least 1 year as a Manager in MIS, WFM, or Reporting. Technical Skills: Proficient in Advanced Excel, VBA, PowerPoint, and MySQL. Experience in building and maintaining dashboards, utilizing data visualization tools. Strong understanding of statistical modeling techniques and experience in applying them to business problems. Leadership: Proven experience in managing and mentoring a team, with the ability to guide the team towards effective problem-solving and reporting outcomes. Analytical Mindset: Strong problem-solving abilities and a keen eye for detail, ensuring data accuracy and the generation of actionable insights. Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights in a clear and understandable manner to stakeholders at all levels. Automation & Optimization: Expertise in automating reporting processes using advanced formulas, macros, and VB to improve efficiency and accuracy. Additional Information: Work Days: 6 Days a week. Location: Gurugram. Education: Any graduation (Bachelors or higher). What We Offer: Competitive salary and benefits. A collaborative and growth-oriented work environment. Opportunity to make a significant impact on business performance using data-driven insights.

Job Description: Team Leader/Assistant Manager - Tele-sales/Customer Service Responsibilities and Desired Skills: Demonstrated ability to effectively manage a team. Must know key Call Centre metrics such as AHT (Average Handle Time), Attrition, Shrinkage, YTD (Year-to-Date), MTD (Month-to-Date), etc. Expert knowledge of Operations processes and supporting tools. Drawing up action plans for advisors requiring coaching or development. Tracking attrition and performance regularly. Providing updates to the Operations Manager regarding team performance and any issues faced. Initiating CAP (Corrective Action Plan)/DAP (Disciplinary Action Plan) as required. Monitoring team performance and enabling development opportunities through participation in various initiatives. Preparing reports, incentive sheets, etc. Skills Required: People Management. Excellent verbal, written, and interpersonal communication skills. Exceptional listening and analytical skills. Proficiency with Microsoft Office (intermediate Word, basic Excel). Outstanding customer service skills and dedication to providing exceptional customer care. Ability to multitask and successfully operate in a fast-paced, team environment. Extensive experience in team handling within Operations. Experience: Total Experience: 2+ Years Team Leader Experience: 1+ Year BPO Experience would be an added advantage. Working Days: 6 Days Working Education: Any Graduate

Job Description: Quality Assurance Analyst (QA) The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The QA will monitor inbound and outbound calls or email responses to assess associates communication, technical accuracy, customer service performance, and conformity to company policies and procedures. Roles and Responsibilities: Auditing of calls and complete analysis of service requests. Sharing One-on-One Feedback with agents based on audits. Works with the Operations team to develop the overall process improvement strategy and quality plan. Monitoring if the Customer Care Executive (CCE) has used the right telephone etiquette, followed appropriate hold procedures, and provided a proper resolution for the customer s request. Highlighting issues as per the quality parameters. Sharing daily reports and Quality Scores with the team. Participating in internal & external calibration sessions with Quality/Operations. Extensive experience working as a Quality Analyst in the BPO/KPO Sector. Experience: Total Experience: 1+ Years Working Days: 6 Days Working Education: Any Graduate Skills: Excellent verbal, written, and interpersonal communication skills. Exceptional listening and analytical skills. Proficiency with Microsoft Office (intermediate Word, basic Excel). Outstanding customer service skills and dedication to providing exceptional customer care. Ability to multitask and successfully operate in a fast-paced, team environment.

We re proud to offer an exceptional total rewards package, including bonuses, comprehensive healthcare, insurance benefits, retirement programs, wellness initiatives, and service and performance recognition awards. Plus, we offer various social and recreational activities tailored to each location. Job Description: Client Engineering Security Engineer The Client Engineering Security Engineer plays a crucial role in safeguarding our systems and infrastructure by identifying and addressing security vulnerabilities. This position requires a strong understanding of security best practices, identity and access management, and a proactive approach to threat detection and mitigation. Responsibilities: Security Management: Develop, implement, and oversee security policies and procedures for Azure, Entra ID, Office 365, and Active Directory. Incident Monitoring: Monitor security alerts and incidents to ensure quick identification and resolution. Security Assessments: Regularly conduct security assessments and audits to detect vulnerabilities and potential risks. Identity and Access Management: Manage identity solutions, implementing multi-factor authentication (MFA) and role-based access control (RBAC) to enforce least-privilege principles. Compliance and Governance: Ensure adherence to industry standards and maintain up-to-date documentation for security policies and incidents. Collaboration and Support: Collaborate with IT, DevOps, and other teams to embed security into development and deployment workflows. Additional Responsibilities: Provide guidance on complex issues, share expertise, and promote best practices across teams. What You ll Need: Experience: At least 8 years in IT, including 2+ years of infrastructure engineering or security experience with Office 365, Azure AD/Entra ID, and Active Directory. Education: Bachelor's degree in a technology-related field or equivalent work experience. Certifications: Expert-level certifications in relevant technology platforms are highly preferred. Technical Expertise: Experience in designing, implementing, supporting, and maintaining enterprise-scale IT solutions. Communication Skills: Excellent interpersonal, written, and verbal communication skills, with the ability to effectively present ideas both in-person and remotely. Problem-Solving: Strong troubleshooting and problem-solving skills, with a proactive and adaptable approach to a fast-paced environment. Health Benefits: Medical and prescription drug insurance Dental and vision insurance Critical illness, accident, and hospital indemnity insurance Personalized healthcare support, wellbeing program, and tobacco cessation program Financial Benefits: Health Savings Account (HSA) Flexible Spending Accounts (FSAs) 401(k) plan Employee Stock Purchase Plan (ESPP) Basic life and AD&D insurance Short-term disability insurance About Stryker: Stryker is a leading provider of innovative products and services in MedSurg, Neurotechnology, and Orthopaedics that help enhance patient and healthcare outcomes. With a global reach, Stryker impacts over 150 million patients annually. Employees in certain sales and field roles that require access to customer accounts may be required to obtain various vaccinations as part of their job responsibilities. Qualification : Bachelor's degree in a technology-related field or equivalent work experience.

Your Impact In this role, you will collaborate closely with the Service Operations Center of Competence (SO CoC) team to tackle complex client challenges using our established portfolio of offerings and solutions. You will also contribute to the development of new proprietary tools, benchmarking databases, and knowledge resources. A key aspect of your role will be driving people development mentoring colleagues, conducting evaluations, and creating growth opportunities. Using a strength-based approach, you'll work with SO CoC team members and global service operations experts, ensuring efficient management of workflows and teams, with a focus on operational process management and innovation. You'll also be accountable for meeting utilization targets for the SO CoC India team. As you evolve into a trusted and proactive leader, you will inspire others by example, build trust-based relationships across the firm, and contribute to defining internal knowledge strategy. You ll drive strategic initiatives, help organize internal practice events, and thrive in an ever-changing, fast-paced environment where priorities shift and methodologies are continuously reassessed. In addition, you will serve as a thought partner to consultants and clients, offering strategic guidance and identifying opportunities to expand the impact on both clients and teams. You will approach problem-solving creatively, often taking the initiative without waiting for direction, and collaborate proactively to create reusable knowledge and capabilities that capture the insights gained from McKinsey s engagements and changes in the business environment. Your Growth Based in our Gurgaon office, you will join the Service Operations (Services Ops) service line within our Operations practice. The SO CoC team combines industry, functional, and regional expertise to address clients' most pressing challenges related to efficiency and effectiveness improvement in back-office and customer operations. You will collaborate with colleagues working across diverse industry sectors such as Banking, Insurance, Healthcare, Telecom, Hi-Tech, Transport & Logistics, and Energy, addressing service operations domains like corporate functions (e.g., HR, Finance), customer care, and workforce management. Your role will involve blending strategic thinking with operational expertise, advising clients on developing and defining operational strategies that help solve critical service operations challenges worldwide. Your Qualifications and Skills A strong academic background with a graduate degree is essential; an advanced degree in business, economics, or an MBA is preferred. At least 2 years of relevant experience in team management and knowledge management. Proven success in managing teams or delivering complex projects on an international or regional scale. Strong stakeholder management experience, particularly in diverse cultural environments. Ability to coach and mentor team members from varied backgrounds, guiding their performance and development. A demonstrated history of developing sustainable tools, solutions, or assets. Familiarity with Service Operations, with an understanding of its economic and business implications. High initiative and accountability, with a proactive approach to work and responsibility for outcomes. Excellent problem-solving, analytical, and quantitative skills, with the ability to develop creative solutions. Proficiency in written and spoken English for clear and effective communication. A professional demeanor, high work standards, and maturity in all interactions. Qualification : A strong academic background with a graduate degree is essential; an advanced degree in business, economics, or an MBA is preferred.

IT Operations Manager Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. What you ll do: We are looking for an IT Operations Manager to join our Corporate Technology team in Gurugram. The role involves working closely with other Specialists to direct and manage all operational activities related to IT Operations spanning across multiple office spaces and collaborate with key stakeholders across geographies to play an active role in monitoring and supervising the operations, ensuring the team members address the requests within the agreed Service level agreements by adhering to the defined processes. You ll play a pivotal role in supervising and managing a team of Specialists and oversee day-to-day operations to meet Service Level Agreements through optimum quality and service. Additionally, you ll need to demonstrate high proficiency in operations procedures, be proactive in communication, and define performance metrics for processes and individuals. You ll ensure effective and efficient working relationships between the team members, maintain a high level of morale and productivity and provide direction to the members on Operations. As an IT Operations Manager, you ll be responsible for monitoring end-user compute infrastructure and resolving system issues, manage installations, upgrades and configurations of both hardware and software, assess system performance, and recommend improvements, resolve or assist with issues escalated by Specialist, provide support and guidance to stakeholders, collaborate with other departments within the organization to resolve issues. You ll also need to lead and manage projects by setting timelines, defining deliverables, and ensuring alignment with business objectives. This includes analyzing reports and statistical data to assess productivity levels and identify root causes for underperformance, developing customized reporting to measure and track operational metrics, and overseeing key weekend initiatives such as user migrations to newer platforms, software and hardware upgrades, and audits. Additionally, you ll coordinate cross-functional teams, monitor progress, address risks and obstacles, and ensure successful project completion within scope, budget, and deadlines. What you ll need: The ideal candidate should have more than five years of experience preferably at a technology or financial firm. The candidate should have excellent computer skills including organizational and time-management skills and proven experience as IT Operations Manager. Experience in Project management for enterprise product implementation. Candidate should have experience with system & application installations, configuration and analysis and good understanding of policy, planning, and strategy. Candidate should have fair understanding of Windows platform and Cloud platforms like Azure. The following areas are preferred: Strong knowledge of designing and implementing office technical infrastructure. Proficiency in OS management and network administration, including TCP/IP, DNS, DHCP, VLANs, routing, and switching. Experience with Azure infrastructure, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Security. Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are a plus. The ideal candidate should have the ability to oversee inventory requirements and forecast hardware purchases at regular intervals. Candidate should also have outstanding communication skills, leadership and organizational skills and ability to manage multiple projects and tasks at hand, problem-solving aptitude and assist with important strategy decisions w.r.t project planning and implementation. The candidate should be a self-starter who is structured, action-oriented, and has a sense of urgency, as well as being deadline-oriented and should have the ability to lead a team. Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.

Job description About this role BlackRock s Talent Mobility program covers both international assignments and global relocations, as well as managing the related tax and immigration compliance risks. The Talent Mobility Analyst is accountable for aiding and completing the day-to-day tasks of BlackRock s Talent Mobility function. This assistance will involve tasks such as creating assignment documentation, initiating vendors; compiling monthly reports; communicating with employees, HR, and internal collaborators, etc. Responsibilities include: Preparing assignment/relocation cost estimates with precision to ensure flawless execution and planning. Developing Talent Mobility Letters based on established templates. Maintaining and updating mobility databases and vendor systems to keep our information strictly accurate and up-to-date. Initiating Talent Mobility Vendors including relocation management providers, tax, and immigration providers to ensure seamless transitions. Issuing internal mobility-related notifications (e.g. instructions to HR Operations, Tax, Payroll, Benefits teams etc.) to ensure all relevant parties are informed and aligned. Reviewing invoices from our relocation partners and vendors to check for accuracy and processing them for payment in a timely manner. Supporting immigration processes (e.g. employment verifications, visa support letters, coordinate UK day one checks etc.) to ensure compliance and support for our global workforce. Assist with travel compliance tasks: email communications, support letters, immigration/tax queries for employees. Responding to general mobility queries (including reporting requests, home leave approvals, basic immigration/tax queries etc.) to provide outstanding client service. Contributing to policy and process design changes through research and benchmarking to drive continuous improvement. Supporting process documentation development and maintenance to ensure clear and efficient operational guidelines. The ideal candidate possesses the following experience and skills: Bachelor s degree in business or a related field, demonstrating a solid academic foundation. 2-4+ years of experience in a corporate global mobility role, international HR function, or consulting firm to bring proven expertise to the role. Strong client service ethic and diligent approach to ensure high-quality deliverables. Strong working knowledge of Microsoft Excel, Word, and PowerPoint (essential) and HCM (preferred) to successfully implement and manage processes. Strong analytical skills, organized and effective at addressing challenges. Ability to multi-task and prioritize in order to meet required deadlines and compete with the best in the industry. Ability to work both independently and cooperatively across functions/locations and with a diverse group of people to foster a collaborative environment. Experience working with teams situated outside of the local market to support a global perspective. Must be a great teammate with outstanding communication (both oral and written) and interpersonal skills to build strong professional relationships. Ability to handle sensitive/confidential information appropriately, ensuring compliance and discretion. Must be open to work in shifts (11 am 8 pm or 12 pm 9 pm) to align with global operations. #EarlyCareers Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Qualification : Bachelors degree in business or a related field, demonstrating a solid academic foundation.

Job Title: Client Financial Management Manager Skill Required: Client Financial Management - Financial Analysis Experience: 13 to 18 Years Location: Gurgaon Education: Master of Business Administration (MBA), CA, CMA, or MBA in FP&A About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security. With unmatched experience and specialized skills across 40+ industries, we provide Strategy & Consulting, Technology & Operations, and Accenture Song services powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000+ professionals serve clients in 120+ countries, driving business transformation through technology and human ingenuity. Visit us at www.accenture.com About the Role As a Client Financial Management (CFM) Manager, you will play a critical role in financial planning, budgeting, forecasting, and contract P&L management. You will work closely with senior management to enhance financial strategies and drive profitability optimization. You will also be responsible for finance transformation initiatives, leveraging automation, AI-driven analytics, and machine learning to improve financial function performance. Key Responsibilities Financial Management: Oversee budgeting, forecasting, contract P&L management, and financial advisory services. Strategic Financial Analysis: Design and implement tools and processes for financial assessment, volatility analysis, and key financial metrics. Profitability Optimization: Evaluate cost to serve, pricing strategies, and financial consolidation for improved efficiency. Decision-Making & Advisory: Provide insights and recommendations to client and corporate leadership teams. Process Transformation: Drive finance transformation initiatives using automation and AI-driven analytics. Stakeholder Engagement: Collaborate with senior management and external stakeholders to align financial strategies with business goals. Team Leadership: Manage large to medium-sized teams or work as an individual contributor on complex financial projects. Expertise in Financial Planning & Analysis (FP&A) Strong Budgeting & Forecasting skills Experience in Cost to Serve & Pricing Optimization Financial Consolidation & Close Operations expertise Ability to manage multiple stakeholders and influence decision-making Strong analytical, communication, and leadership skills Adaptability and flexibility in a dynamic work environment Work with global clients and senior leadership on high-impact financial strategies. Leverage cutting-edge financial technologies (AI, automation, machine learning). Be part of a dynamic Finance Operations team driving innovation. Enjoy career growth opportunities in a leading global organization. Location: Gurgaon Shift Requirement: May require rotational shifts

Job Title: Customer Contact Comms Associate Location: Gurgaon Qualifications: BBA, BCom, or Any Graduation Experience Required: 1 to 3 Years Language Requirement: English Proficient About Accenture Accenture is a global professional services company with expertise in digital, cloud, and security. With 699,000+ employees across 120+ countries, we provide Strategy & Consulting, Technology & Operations, and Accenture Song services leveraging innovation to drive transformation. Visit us at www.accenture.com Role Overview As a Customer Contact Comms Associate, you will be part of Accenture s Finance Operations vertical, responsible for Service Desk Voice Support. Your role includes handling customer queries, resolving disputes, and ensuring smooth service desk operations through voice-based interactions. This is a help desk role requiring ticket resolution, issue diagnosis, and troubleshooting customer incidents. Key Responsibilities Customer Support & Issue Resolution Handle voice-based service desk operations, responding to customer queries. Manage ticketing system to log, track, and resolve issues efficiently. Troubleshoot customer incidents and coordinate with relevant teams for resolution. Ensure SLAs are met while resolving customer queries. Dispute Resolution Investigate and resolve customer disputes related to invoices, payments, and credit notes. Work with internal teams (Sales, Customer Service, Accounts Receivable) to resolve issues. Maintain accurate documentation of dispute cases. Customer Communication Act as the primary point of contact for customer disputes and inquiries. Provide timely updates on dispute status and resolution. Escalate complex disputes to appropriate levels when needed. Skills & Attributes: Adaptability & Flexibility Handle changing priorities. Problem-Solving Skills Analyze issues and find effective solutions. Attention to Detail Ensure accuracy in dispute resolution and documentation. Ability to Perform Under Pressure Manage multiple queries efficiently. Strong Client Relationship Skills Maintain professionalism and customer focus. Work Environment & Scope Work Type: Individual contributor within a team. Decision Impact: Affects own work with moderate guidance from supervisors. Reporting Structure: Reports to direct supervisors and collaborates with cross-functional teams. Shift Requirement: Rotational shifts may be required. Work in a fast-paced global environment with career growth opportunities. Gain experience in customer service, dispute resolution, and service desk operations. Collaborate with top professionals and enhance your problem-solving skills. Qualification : BBA, BCom, or Any Graduation

Job Title: Inside Sales Representative Location: Gurugram Experience: 2 Years No. of Positions: 2 Roles & Responsibilities Customer Engagement & Lead Generation Communicate with potential customers via outbound calls and follow-ups. Understand customers' needs and identify sales opportunities. Answer queries and provide additional information through emails and calls. Research and qualify new leads to expand the customer base. Sales & Product Presentation Keep up with product/service updates to effectively pitch to customers. Explain and demonstrate product features and benefits. Stay informed about competing products and industry trends. Upsell and cross-sell relevant products and services. Target Achievement & CRM Management Maintain and update a database of current and potential customers. Work towards achieving sales targets and closing deals. Ensure proper use of CRM tools (e.g., Salesforce) for tracking customer interactions. Requirements Must-Have: Previous experience in an outbound call center or sales-related role. Proficiency in Microsoft Office and CRM software (e.g., Salesforce). Strong verbal and written communication skills. Excellent phone etiquette and cold calling skills. Ability to multitask and stay organized. Strong customer service and sales skills. Ability to meet and exceed sales targets. Good to Have: Experience in B2B or B2C sales. Prior exposure to inside sales in tech, SaaS, or similar industries. Join our sales team and help drive business growth!

Job Description Join us as a Customer Service & Operations Analyst We ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You ll be liaising with customers and businesses to accurately collect information in order to solve their queries. You ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis. We're offering this role at senior analyst level. What you'll do As a Customer Service & Operations Analyst, you ll be responding to queries from customers promptly and within our service targets. We re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them, and maintain an understanding of their needs at all times. Day-to-day, you ll be: Authorising and investigating transactions. Collecting and analysing the required information from the customers and businesses. Reviewing processes which could be automated or enhanced to improve the customer and business experience. The skills you'll need In order to excel in this role, you ll have strong customer service abilities along with customer and industry knowledge. You ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. You ll also demonstrate: An awareness of changes in trends, policies, and regulations. An understanding of our industry and its customers. Experience of managing stakeholder relationships. Expertise in the CDD process. Prior experience in QC is an added advantage. Minimum of 4 years of experience in CDD is required.

Position Title: Global Services Group (GSG) MIS & Analytics Analyst Functional Overview: The Global Services Group (GSG) delivers exceptional customer care, handling key functions such as Credit, Collections, and Fraud Services for our Cardmembers, Merchants, and Commercial Clients globally. Within GSG, the Late-Stage MIS & Analytics team plays a pivotal role in supporting executive leadership with comprehensive data insights, performance tracking, and business intelligence to drive key operational decisions. What You'll Do: MIS & Analytical Support: Provide in-depth MI and analytical support to executive leadership, focusing on key operations metrics across all Servicing functions within GSG. MIS Maintenance & Issue Resolution: Ensure the smooth operation of existing MIS systems, identify any data deficiencies promptly, and collaborate with relevant teams to resolve issues. Leadership Reporting & Insights: Understand and translate leadership's analytical and reporting needs into effective, user-friendly solutions that enhance decision-making. Industry Trends & Methodologies: Stay updated with the latest industry trends in analytics and emerging technologies, continuously improving reporting processes and methodologies. Required Qualifications: Technical Proficiency: Strong expertise in Hive, SQL, Big Query, Python, and statistical packages, with a solid understanding of Big Data ecosystems. Data Visualization: Proficient in using Tableau and Power BI to create impactful data visualizations. Communication & Relationship Management: Excellent communication skills with the ability to build strong relationships and collaborate effectively with leadership and cross-functional teams. Multitasking & Flexibility: Ability to manage multiple projects simultaneously, work under tight deadlines, and adapt to changing priorities. Analytical Mindset: Strong background in quantitative business analytics, with a creative and conceptual approach to solving business problems. Project Management Skills: Ability to manage projects effectively, translating business requirements into actionable insights and driving successful outcomes. Benefits & Perks: Competitive Compensation: Base salary and bonus incentives. Health & Wellness Support: Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Access to on-site wellness centers (where applicable). Work-Life Balance: Flexible working arrangements, including hybrid, onsite, or virtual roles, depending on business needs. Parental Leave: Generous paid parental leave policies (depending on location). Career Development: Opportunities for continuous learning, career development, and training. Mental Health Support: Access to free, confidential counseling support through the Healthy Minds program. Why American Express? American Express is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We offer a culture where everyone is seen, heard, and valued. Employment decisions are made based on merit, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Company Overview: American Express is committed to providing the world s best customer experience every day. The Global Servicing Group (GSG) is central to fulfilling this mission, with over 36,000 team members working across various lines of business, including Customer Engagement, Merchant Services, Credit & Fraud. Within this structure, the Global Capacity & Contact Management (GCCM) team works towards optimizing resources and maintaining consistent customer service levels globally. Role Overview: The Planning & Data Intelligence (PDI) team within GCCM plays a pivotal role in supporting global reporting and analytics. This role involves automating, standardizing, and enhancing the reporting ecosystem to enable better decision-making through data-driven insights. The role will also involve creating a more efficient process for managing large and multiple data sets and collaborating with business partners to drive the future of reporting within the organization. Key Responsibilities: Define Data Architecture Strategy: Contribute to the development of the data architecture strategy and roadmap to enhance the PDI data ecosystem. Automation & Standardization: Analyze the current reporting structure within GCCM and work towards automating and scaling it through self-service functionalities, especially using Tableau. Reporting Innovation: Collaborate with internal partners to create new reporting dashboards within Tableau and other platforms, ensuring better self-service and efficiency. Analytics & Problem-Solving: Leverage your strong analytical skills to solve both practical and theoretical business challenges, applying machine learning, data mining, and statistical analysis techniques. KPIs & Performance Metrics: Develop and manage key performance indicators (KPIs) to promote efficiency, drive awareness, and improve reporting systems across teams. Reporting to Leadership: Provide on-demand reporting and insights to senior leadership, helping them make informed decisions. Dashboard Development & Adoption: Coordinate the development and testing of new dashboards, ensuring data validation and documentation. Assist in training teams to adopt these tools effectively. Innovation & External Research: Continuously seek new ideas and innovations from external sources to bring best practices into the team s work. Required Qualifications: Educational Background: Bachelor's degree or equivalent combination of education and work experience. Technical Expertise: Expert knowledge in VBA, SQL, Cornerstone, Hive, and Python. Familiarity with workforce management KPIs and Tableau for report building is a plus. Data Analysis & Manipulation: Experience using SAS, Big Data analytics, and statistical software for data analysis and manipulation. Problem-Solving & Analytical Skills: Strong ability to perform deep dive analyses of business metrics, providing actionable solutions and recommendations. Call Center Management Expertise: In-depth understanding of call center principles and how they impact operations. Adaptability & Communication: Ability to work in a fast-paced environment with changing demands, managing multiple tasks effectively. Exceptional written and verbal communication skills in English. Collaboration Skills: Strong interpersonal skills to collaborate and influence across different organizational levels and teams. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness Support: Comprehensive medical, dental, vision, life insurance, and disability benefits (dependent on location). Flexible Working Arrangements: Hybrid, onsite, or virtual options depending on role and business needs. Paid Parental Leave: Generous paid parental leave policies (dependent on location). Wellness & Support Programs: Access to global wellness centers and confidential counseling support through the Healthy Minds program. Career Growth Opportunities: Continuous career development and training opportunities. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelor's degree or equivalent combination of education and work experience.

Role Overview: As the Program Manager, you will be responsible for leading the BOLD program s global implementation. This role involves working with cross-functional teams to define project scope, objectives, and deliverables, ensuring that the program aligns with the overall business goals. You will also manage project plans, budgets, risks, and external vendors, ensuring smooth execution across all geographies. Additionally, you will be responsible for managing relationships with business leaders, especially within India, and fostering a culture of collaboration and continuous improvement across the project team. Key Responsibilities: Program Management: Lead the end-to-end implementation of the BOLD program (SAP S/4 transition), ensuring successful delivery across multiple regions (Asia, North America, South Latam, Europe, Africa). Cross-Functional Collaboration: Work closely with various teams to define project scope, objectives, and deliverables, ensuring alignment with company goals. Project Planning & Execution: Develop and maintain comprehensive project plans, timelines, and budgets. Monitor progress, manage risks, and ensure quality deliverables. Vendor & Consultant Management: Coordinate and manage external vendors and consultants, ensuring milestones are met and deliverables are of high quality. Leadership & Mentorship: Provide leadership to the project team, promote collaboration, innovation, and continuous improvement within the team. Stakeholder Communication: Regularly communicate project updates, status reports, and insights to stakeholders at all levels to ensure transparency and alignment. Business Relationship Management: Own the business relationship with local leaders in India, ensuring alignment on the project roadmap. Resource Management: Oversee the Back-office resources in India, contributing to the establishment of a South and South-East Asia center of excellence. Project Team Coordination: Manage the coordination of 200+ project team members across multiple regions. Skills & Qualifications: Hard Skills: Extensive experience with complex program management. Strong experience with SAP S/4 and SAP best practices, methodologies, and architecture principles. In-depth knowledge of the agri-commodity business and its industry-specific challenges and opportunities. Soft Skills: Hands-on and strategic: Ability to define long-term plans while diving deep into specific issues when necessary. Leadership: Impeccable communication skills and the ability to lead by influence. Proven ability to thrive in a fast-paced, dynamic environment with a proactive, results-oriented approach. Excellent communication skills (both written and verbal) in English for effective stakeholder engagement. Capable of handling both medium and long-term tasks with adaptability to innovative solutions. Experience & Education: Minimum of 10 years of experience in project management, with a proven record of successful implementations in complex organizational environments. Master s degree (or equivalent) in a related field. Additional Information: This role will be based at the Louis Dreyfus Company offices in Gurugram, India. The role offers an exciting opportunity to lead a transformative project in one of the most dynamic and critical industries worldwide. Qualification : Masters degree (or equivalent) in a related field

Position: Junior Configuration Engineer Location: Gurgaon Department: IT / Infrastructure Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is seeking a detail-oriented Junior Configuration Engineer to support system configurations, software deployments, and cloud monitoring. The ideal candidate will work closely with IT teams to ensure infrastructure reliability, security, and efficient configuration management using SCCM, Azure, and Windows Server technologies. Role and Responsibilities: Manage and maintain the System Center Configuration Manager (SCCM) console for software deployments, updates, and system configuration management. Monitor cloud resource performance and health utilizing Azure Monitor. Administer Windows Server environments with a focus on security, performance optimization, and availability. Support configuration management processes in alignment with organizational IT standards and policies. Diagnose, troubleshoot, and resolve system performance and configuration issues. Develop and maintain comprehensive documentation of configuration processes and operational procedures. Collaborate effectively with senior engineers and cross-functional IT teams to implement configuration changes. Skills and Experience: Bachelor s degree in Information Technology, Computer Science, or related discipline. 4-6 years of experience in configuration management or similar technical roles. Microsoft Certified: Azure Administrator Associate or equivalent certification is required. Experience with SCCM Console, Azure Monitor, and Windows Server environments. Familiarity with additional configuration management tools is a plus. Strong understanding of IT best practices and standards in enterprise environments. Excellent problem-solving, analytical, and communication skills. Ability to thrive in a fast-paced, dynamic work environment. Qualification : Bachelors degree in Information Technology, Computer Science, or related discipline.