Call Center Solutions Jobs in Bengaluru

Recruiter / Senior Recruiter Job Category: Administrative / Support Employment Type: Full-Time Location: Bangalore Job Overview We are seeking a talented and results-driven Recruiter/Senior Recruiter to support our growing organization in sourcing and hiring top talent. The ideal candidate will have extensive experience in full-cycle recruitment, preferably in call center or healthcare settings, and excel in a fast-paced, high-volume environment. This role will be responsible for managing end-to-end hiring processes across multiple locations, ensuring a seamless candidate experience and building a strong talent pipeline. Key Responsibilities Review and analyze resumes using ATS software (UKG) and screen candidates for all open positions. Create and manage job requisitions, posting them on job portals and social media platforms (LinkedIn, Facebook, etc.). Source, schedule, and coordinate interviews with candidates and hiring managers daily. Develop accurate job descriptions in collaboration with Hiring Managers. Maintain Open Requisition Reports / MIS and provide weekly updates. Identify innovative sourcing tools and strategies to attract top talent. Build and maintain relationships with staffing agencies and headhunters to expand candidate reach. Conduct compensation discussions and prepare offer letters via UKG for candidate acceptance. Complete all new-hire paperwork and ensure a smooth onboarding experience. Continuously fill the talent pipeline even when there are no immediate open roles. Support employer branding initiatives internally and externally to enhance company presence. Education & Experience Minimum 4+ years of full-cycle recruitment experience. Master s degree in Human Resources. Proven experience in high-volume, fast-paced recruiting environments. Prior experience recruiting for call center or healthcare roles is highly desirable. Demonstrated ability to meet deadlines and work collaboratively in a team-oriented setting. Skills & Competencies Strong sourcing, screening, and candidate assessment abilities. Excellent communication, negotiation, and interpersonal skills. Proficiency in ATS tools, job portals, and social media recruiting. Ability to manage multiple requisitions and prioritize tasks effectively. High level of organization, attention to detail, and process adherence. Benefits Competitive industry compensation. Insurance coverage for self and parents/parents-in-law. Performance-linked bonus. Free office transport (pickup and drop). Free meal vouchers. Qualification : Masters degree in Human Resources

Senior Product Designer Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform transforming customer experience through intelligent automation. Our platform enables enterprises to deploy AI agents that seamlessly manage customer interactions, providing natural, human-like conversations with predictable outcomes. By combining advanced speech understanding, workflow automation, and enterprise-grade governance, Observe.AI enhances both human and AI agent performance. Our clients, including DoorDash, Affordable Care, Signify Health, and Verida, rely on Observe.AI to revolutionize their customer experiences, accelerating service delivery, boosting operational efficiency, and building stronger customer loyalty across all communication channels. As a member of the Product Design Team, you ll collaborate with a diverse group of talented individuals. We are committed to cultivating a strong design culture one that emphasizes collaboration, mentorship, and design excellence. Here, your work will directly influence product strategy, improve workflows, and help set new industry standards for user experience. As a Senior Product Designer, you ll play a pivotal role in shaping the user experience and interface of our products, bringing designs to life that empower our users and push the boundaries of the AI-powered solutions we deliver. What You ll Be Doing: Lead Design Solutions: Take ownership of design projects across multiple product areas, creating scalable and flexible design systems that enhance user experiences. Product Vision & Strategy: Help refine and define the long-term design direction of our products, working both independently and collaboratively with cross-functional teams to set strategic design goals. User Research & Data-Driven Design: Utilize qualitative and quantitative research to inform design decisions, ensuring solutions effectively meet user needs and solve real-world problems. Visual & Interaction Design Excellence: Create polished, high-quality, visually appealing, and user-friendly designs. Consider accessibility, responsiveness, and edge cases to ensure optimal usability. Design Systems Contribution: Help evolve and improve our design systems, contributing to consistency and efficiency across Observe.AI s platform. Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from initial concept to final implementation. Mentorship & Leadership: Guide and mentor junior designers, sharing expertise and fostering a culture of design excellence within the team. What You ll Bring to the Role: 7-9+ years of experience in UX/UI or Product Design, with a strong portfolio demonstrating impactful design work across complex projects. Experience designing Large Language Model (LLM)-powered products such as chatbots, voicebots, or other AI-driven solutions. Domain knowledge in the Contact Center Industry, with an understanding of its unique challenges and user needs. Expertise in user-centered design, interaction design, and usability best practices. Experience contributing to or building design systems and scalable UI frameworks. Ability to simplify complex problems into clear, elegant solutions with a solid understanding of information architecture and workflow design. Strong storytelling and communication skills, with the ability to present design rationale and influence stakeholders at all levels of the organization. Experience conducting user research, analyzing data, and using insights to drive product improvements. A proactive, self-starter mindset able to drive projects independently while collaborating effectively with cross-functional teams. Compensation, Benefits, and Perks: Medical Insurance: Comprehensive coverage, including free online doctor consultations. Leave Policies: Generous annual leave (national & festive holidays), privilege leave, sick leave, and parental leave. Learning & Development: A dedicated fund to support your continuous learning and professional growth. Flexible Benefit Plans: Tax exemptions (e.g., Meal card, PF) to optimize your benefits. Cultural Engagement: Fun events to build team culture and foster a strong work environment. How to Apply: To be considered for this role, please submit your resume and portfolio through our career portal or LinkedIn. If your portfolio requires a password, please provide it. We are particularly interested in seeing: Clear problem definitions based on research. Your creative process for developing solutions. Strong rationale behind design decisions. Polished UI & interaction designs that address defined problems.

Technical Project Manager - AI Delivery Location: Bengaluru Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and business-focused virtual telecom operator for emerging markets. Founded in 2011, Exotel powers over 50 million daily engagements across voice, video, and messaging channels. Our cloud-based solutions are trusted by over 6,000 companies in more than 60 countries including major players like Ola, Swiggy, Flipkart, GoJek, Byju s, HDFC Bank, Zomato, and Urban Company. We are a Series D company valued at $100 million, with $60 million in ARR, and we provide communication APIs, a modern omnichannel contact center, and a conversational AI platform hosted on the cloud. About the Role Exotel is looking for a Technical Project Manager - AI Delivery to oversee the end-to-end delivery of complex AI-driven projects. You ll be responsible for managing the complete project lifecycle from initiation to closure ensuring that all deliverables meet quality standards, customer requirements, and timelines. As the primary customer interface, you will manage expectations, resolve issues proactively, and ensure successful AI-first implementations for enterprise customers. In this role, you will also contribute technical insights, provide support to your team, and help drive continuous improvement while maintaining a customer-centric focus. Responsibilities Project Planning & Execution: Develop detailed project plans, including scope, objectives, timelines, budgets, and resource allocation. Track progress, ensure deliverables meet quality standards, and ensure timely delivery. Customer Interface: Act as the primary point of contact for customers on assigned projects. Conduct regular status meetings, manage customer expectations, and ensure that their needs are consistently met. Scope & Requirement Management: Work closely with customers to define and document project requirements, manage scope changes, and ensure alignment with product capabilities. Risk Management: Identify potential project risks, develop mitigation strategies, and ensure timely issue resolution. Escalate risks to the Lead Project Manager when necessary. Cross-Functional Coordination: Coordinate daily activities with delivery and engineering teams, ensuring that technical tasks align with project timelines. Facilitate smooth handovers to support engineers post-delivery. Reporting & Stakeholder Communication: Prepare and present regular project status reports to the Lead Project Manager and other internal stakeholders. Methodology Adherence: Ensure all project activities adhere to AI delivery methodologies and best practices, optimizing workflows and processes. Mentorship: Provide mentorship to junior project team members, fostering a high-performing, value-driven organizational culture. Ownership: Take ownership of business satisfaction through the tested deployment of solutions and by consistently delivering on project objectives. Experience: 5+ years of project management experience, preferably in software or SaaS delivery, with a proven track record of managing complex projects from initiation to closure. Technical Knowledge: Strong understanding of integration methods for CRMs and APIs. Familiarity with cloud systems, architecture, networking, and deployment methodologies. AI/ML Knowledge: Familiarity with AI/ML, NLP, or conversational AI concepts is a plus. Requirements Gathering: Experience in gathering and translating customer requirements into actionable business use cases. Customer Management: Ability to run customer meetings, manage expectations, and handle change requests effectively. Technical Expertise: Strong understanding of Linux, networking, databases, message queues, and caching. GenAI Exposure: Hands-on experience with GenAI technologies, such as prompt engineering and Large Language Models (LLM) applications. Soft Skills: Excellent time management, communication, and interpersonal skills. Strong organizational and problem-solving abilities. Customer-Centric: Proactive, customer-focused mindset, ensuring timely issue resolution and high-quality delivery. General Skills Lead the implementation and testing of GenAI projects, ensuring alignment with customer requirements and business goals. Coordinate with pre-sales, product, and support teams to set expectations and deliver according to timelines. Ensure adherence to SLAs, proactively resolve delivery bottlenecks, and maintain a smooth delivery pipeline. Mentor junior engineers and uphold high-quality standards in all project deliverables. Innovation at Scale: Work on cutting-edge AI and communication technologies impacting millions of people daily. Growth & Impact: Be part of a rapidly growing company with ample opportunities for career development and personal growth. Collaborative Culture: Join a passionate, supportive, and high-performing team where collaboration and innovation are core values. Competitive Benefits: Enjoy comprehensive health insurance, mental wellness support, and a robust benefits package. If you are an experienced Project Manager with a strong technical background and a passion for AI-driven solutions, we d love to hear from you. Apply Now to join the Exotel team as a Technical Project Manager - AI Delivery and play a key role in transforming customer engagement across emerging markets.

Technical Project Manager Department: CoR Support Location: Bangalore About Acqueon: Acqueon is a leader in conversational engagement software, empowering customer-centric brands to proactively connect with consumers across voice, messaging, and email. Leveraging AI-driven technology, data platforms, and predictive models, we help over 200 global enterprises maximize every customer interaction improving sales, enhancing service, boosting collections, and fostering customer loyalty. At Acqueon, we re driven by a bold vision: to create friction-free, delightful, and referral-worthy customer experiences. Role Overview: We re seeking an experienced and dynamic Technical Project Manager to lead the successful deployment of Acqueon s solutions across enterprise clients. You will manage the full project lifecycle from discovery to go-live collaborating closely with cross-functional teams and ensuring timely, high-quality delivery of our customer engagement products. This role is remote-first but may occasionally require on-site visits to client locations. Key Responsibilities: Lead end-to-end management of Acqueon product implementation projects for enterprise clients. Guide and mentor a team of 2 4 implementation engineers through all project phases. Create, maintain, and monitor detailed project plans, identifying milestones, deliverables, dependencies, and timelines. Proactively identify, assess, and mitigate project risks and issues. Act as the primary liaison between the client, internal stakeholders, and technical teams. Drive internal and external communications, ensuring clarity and alignment at all project stages. Facilitate project status meetings, distribute meeting notes, and track action items. Build and maintain long-term client relationships, ensuring satisfaction post-deployment. Own the post-implementation relationship, advocating for the client and supporting ongoing success. Required Qualifications & Experience: 7+ years of experience managing complex technical projects, preferably in B2B SaaS or enterprise technology environments. Proven experience in client-facing roles, particularly in customer onboarding, implementation, or professional services. Ability to translate complex technical concepts into clear, actionable insights for stakeholders. Experience working with cross-functional, remote, and global teams including follow-the-sun support models. Familiarity with contact center technologies, CRM platforms, or communication APIs is a plus. Strong organizational and problem-solving skills, with a track record of on-time delivery. Excellent verbal and written communication skills; ability to communicate effectively with stakeholders at all levels. Hands-on experience with tools such as JIRA, Confluence, Trello, Asana, or MS Project. Preferred Experience: Experience working in growth-stage startups and scaling implementation/support functions. Background in managing Tier-1 support teams or technical escalations. Technical understanding of web-based applications, APIs, and enterprise software integration. Willingness to work in a 24/7 support model, including coordination with international clients and teams. Key Attributes for Success: Proactive and self-driven, with a get-it-done attitude. Able to multitask and prioritize in fast-paced environments. Passionate about customer success and delivering impactful outcomes. Adaptable leadership style and cultural awareness in working with global teams. Calm under pressure with a strong sense of ownership and accountability. If you're ready to make a significant impact in a high-growth, AI-driven environment and help shape the future of customer engagement, we d love to hear from you.

Job Title: Customer Service Associate Voice Location: Bengaluru, India Company: IntouchCX Experience: 6 months 4 years Job Type: Full-time About IntouchCX IntouchCX partners with top global brands to provide high-quality customer experiences across voice, chat, email, and social media. Known for tech-driven support, the company values innovation, excellence, and creating meaningful customer connections. Job Overview As a Customer Service Associate Voice, your role is to: Interact with customers via calls, resolving their issues end-to-end. Offer empathetic, efficient, and solution-oriented support. Go the extra mile to ensure customer satisfaction and loyalty. Provide "white glove" service, representing the brand at the highest standard. Key Responsibilities Handle voice-based customer interactions and solve issues independently. Build rapport, identify problems, and provide appropriate resolutions. Keep customers informed about resolution timelines. Maintain a high level of professionalism, accuracy, and courtesy. Requirements Education: Post-secondary degree in any field Experience: 6 months 4 years in customer service (voice preferred) Skills: Fluent in spoken English Strong problem-solving and analytical skills High emotional intelligence and judgment Able to work in night shifts and under pressure Quick learner with a customer-first attitude Benefits Attractive salary with performance incentives Medical insurance Free food and transport (if working on-site) Learning & growth opportunities Employee engagement, rewards, and recognition programs Qualification : Post-secondary degree in any field

Director Customer Support Location: Bangalore, India About MaxVal Since 2004, MaxVal has been a pioneer in IP services, focusing on efficiency, cost-effectiveness, and continuous improvement through metrics-driven processes. We were early adopters of tech-enabled IP solutions and now serve over 600 clients worldwide. With a team of 725+ IP and technology experts, MaxVal continuously innovates to deliver outstanding customer and employee success. Job Summary We are seeking a dynamic and experienced Director/Senior Director of Customer Support to lead our dedicated support team. This role is critical in driving exceptional customer experiences post-production, managing issue resolution, system performance, escalations, and customer satisfaction. You will also develop and implement proactive customer engagement strategies to nurture long-term, trusted relationships with key clients. Key Responsibilities Leadership and Team Management Lead, mentor, and develop a high-performing customer support team. Establish and refine support processes and best practices. Ensure achievement of performance metrics and SLAs. Collaborate with leadership to align customer support strategies with business goals. Foster a culture of innovation and continuous improvement by evaluating new tools and methodologies. Customer Support Operations Oversee timely resolution of customer issues and service requests. Act as the escalation point for complex and critical issues. Manage escalated tickets and ensure professional handling of client concerns. Implement Root Cause Analysis (RCA) to prevent recurring problems. Maintain high customer satisfaction through prompt and effective support. Customer Engagement Conduct regular customer meetings to monitor system health and gather feedback. Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients. Identify potential risks and improvement opportunities proactively. Build and sustain strong relationships with key stakeholders. Operational Excellence Define and monitor KPIs to measure support team performance. Continuously optimize support workflows and processes. Partner with Product, Sales, and Implementation teams for seamless customer journeys. Manage post-production support transitions efficiently. Implement and maintain support and development tools (e.g., JIRA, automation tools). Ensure compliance with data security standards and internal policies. Strategic Planning Develop and execute long-term strategies for customer support aligned with MaxVal s vision. Stay informed on industry trends and best practices to enhance support capabilities. Provide actionable insights to senior management based on customer feedback and support metrics. Requirements Bachelor s degree in Computer Science, IT, or related field; advanced degree preferred. Minimum 10 years of experience in customer support or related fields in technology companies. At least 5 years in leadership roles managing customer support teams. Proven experience supporting software products and technology services; Salesforce experience is a plus. Strong understanding of Intellectual Property management solutions preferred. Exceptional leadership, communication, and interpersonal skills. Ability to manage multiple priorities in fast-paced environments. Strong analytical and problem-solving skills. Customer-centric mindset dedicated to delivering excellent service. Qualification : Bachelors degree in Computer Science, IT, or related field; advanced degree preferred.

Your Role: Senior Software Engineer As a Senior Software Engineer, you'll play a key role in designing and developing robust software solutions for our Particle Characterization and Counting instruments. This is a full-time, on-site position at our India Development Center (IDC), reporting to the Site Leader, IDC. You ll be part of a collaborative Biotech Software Team, working across the full software development lifecycle from design through deployment bringing innovative, high-performance solutions to life. In this role, you will: Design and develop full-stack software for Windows and web-based scientific instruments. Contribute to all phases of the development lifecycle including requirements, architecture, coding, testing, and documentation. Take ownership of specific software modules and drive continuous improvements. Collaborate with stakeholders to define user requirements and develop technical solutions. Conduct feasibility studies, technical reviews, risk assessments, and code inspections. Support software maintenance, bug fixes, and enhancements. Embrace an Agile development environment focused on iterative releases and continuous quality. What You ll Bring: Essential Requirements: Bachelor s degree in Computer Science, Software Engineering, or related discipline. Minimum 4 years of hands-on experience in commercial software development using C#. Experience with either: Web technologies (Node.js, Angular or React, HTML5, CSS, Java backend), or Windows technologies (WinForms, WPF). Strong grasp of software design principles and development best practices. Excellent problem-solving, analytical, and communication skills. Proven ability to work in cross-functional, collaborative environments. Highly motivated, detail-oriented, and quality-focused. Preferred Qualifications: Experience working in regulated environments (medical device or life sciences). Familiarity with Agile/Scrum methodologies. Exposure to CI/CD tools (e.g., Jenkins), containerization (e.g., Docker), and Java. Background in developing software for the life sciences or healthcare domain. Be part of a global mission to accelerate answers in healthcare. Work with a team of scientists, engineers, and innovators who understand the lab and the stakes. Thrive in a culture that values diversity, innovation, and your professional growth. Leverage the Danaher Business System (DBS) to turn your ideas into real-world impact. Qualification : Bachelors degree in Computer Science, Software Engineering, or related discipline.

Technical Consultant - Security Intel & Operations Consulting Services Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: Senior Introduction: At IBM Consulting, we believe that work is more than just a job it's a calling. In the role of Technical Consultant - Security Intel & Operations, you will be part of our Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to both public and private sector clients across the globe. Our team helps clients to innovate, adopt new technologies, and improve their security posture. Your Role and Responsibilities: As a Senior SOC Analyst working within the 24/7 Cyber Fusion Center (CFC), your role will involve the proactive monitoring, triaging, analyzing, and escalating incidents in client environments. You will be tasked with utilizing various cyber operations tools and technologies to analyze data, detect security threats, and mitigate risks. Your expertise will contribute to maintaining the security integrity of client systems and ensuring efficient incident response. Key Responsibilities: Incident Monitoring & Analysis: Monitor and analyze security events using various cybersecurity tools like SIEM, IDS/IPS, Firewalls, network traffic logs, cloud platforms, and SOAR solutions to detect potential threats and mitigate risks. Perform event correlation using multiple data sources to understand the nature of security incidents and determine their impact on client environments. Threat Detection & Mitigation: Analyze alerts to identify active threats, perform root cause analysis, and apply appropriate mitigation techniques for both structured and unstructured environments. Evaluate security incidents across AWS and Azure environments, analyzing system, network, and email security events. Proactive Cybersecurity Measures: Conduct root cause analysis of security events and recommend actions to address vulnerabilities. Contribute to the development and constant improvement of SOC runbooks and playbooks to optimize security operations. Collaboration & Reporting: Work closely with cross-functional teams to escalate critical incidents and provide daily summary reports on activities relevant to cyber operations. Lead discussions on incident trends, perform cyber operations trend analysis, and report on findings to ensure continuous security enhancement. Continuous Improvement: Recommend improvements to automations, alert fidelity, and security controls to improve security efficacy and response time. Engage in team meetings, calls, and chats, contributing technical insights to enhance security strategies and tactics. Required Education and Experience: Education: Bachelor s Degree in Computer Science, Information Technology, Cybersecurity, or related fields. A Master s Degree is preferred but not required. Experience: Extensive experience working as a SOC Analyst or similar cybersecurity roles, especially in a 24/7 security operations center environment. Proficient in event analysis, log analysis, and network event management. Hands-on experience with cloud environments such as AWS and Azure, with a focus on cybersecurity threats and mitigations. Solid understanding of TCP/IP network security, modern attack techniques, exploitation methods, and operating system security. Preferred Technical and Professional Experience: Security Tools & Platforms: Experience with CyberArk, Azure SSO, and other enterprise security technologies. Knowledge of enterprise web technologies and cutting-edge security infrastructures. Familiarity with security automation tools and best practices for improving alert fidelity and security controls. Advanced Event & Threat Analysis: Proven ability to perform high-quality triage and in-depth analysis of security alerts. Experience in documenting incidents and escalating critical issues with appropriate cyber operations reports. Communication & Collaboration: Strong verbal and written communication skills, with the ability to convey complex security concepts to both technical and non-technical stakeholders. Ability to actively contribute to team discussions, runbook creation, and security playbook updates. Global Impact: Join a globally recognized team working at the forefront of cybersecurity, helping to shape the future of digital security. Career Development: IBM offers a strong focus on professional growth, offering learning opportunities, certifications, and exposure to the latest security technologies. Collaborative Culture: Be part of a collaborative and dynamic team, working together to tackle the most pressing security challenges faced by businesses around the world. If you are ready to contribute to the security and resilience of leading global organizations, we invite you to apply and be a part of our forward-thinking security team at IBM Consulting. Qualification : Bachelors Degree in Computer Science, Information Technology, Cybersecurity, or related fields.

What Makes Us a Great Place to Work We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four for the last 13 years. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents. Who You ll Work With Vector is Bain s integrated digital and analytics capability, bringing together Enterprise Technology and AI, Insights & Solutions (AIS) to deliver cutting-edge innovation. AIS, formed through the merger of Bain's Advanced Analytics and Innovation & Design teams, is a diverse group of experts in analytics, engineering, product management, and design. Together, we create human-centric solutions that leverage the power of data and artificial intelligence to drive competitive advantage for our clients. As part of AIS, the India-based Center of Excellence (COE) specializes in delivering Generative AI (Gen AI) and advanced engineering solutions for our clients globally. The COE will also lead the charge on building solution accelerators for our clients. What You ll Do As a Manager, AIS Software Engineering, you will lead the development and application of technical solutions to address complex problems in various industries. You will guide a diverse engineering team through the entire engineering lifecycle while collaborating with remote and distributed teams, including both technical and consulting teams across the globe. Your responsibilities will include designing, developing, optimizing, and deploying cutting-edge software engineering solutions and infrastructure at the production scale required by the world s largest companies. Collaboration: Work closely with colleagues in the AIS COE (e.g., data scientists, ML engineers, software engineers, platform engineers) to build software solutions that solve clients business problems. Technical Leadership: Serve as the overall technical leader, providing deep expertise in software engineering, distributed systems, AI, and application architecture design. Lead the development and delivery of end-to-end solutions for client cases. Development Lifecycle: Lead key parts of the software development life cycle, including architecture design, writing clean code, conducting code reviews, writing documentation, and identifying issues and resolutions. Framework Development: Collaborate on (or lead) the development of re-usable common frameworks, models, and components to address common software engineering problems across industries and business functions. Best Practices & Innovation: Drive best practices in software engineering and share learnings with team members in AIS. Promote industry-leading innovations to create significant client impact. Team Management: Contribute to creating a great working environment that attracts talented engineers. Act as a PD Advisor as needed and support recruiting and onboarding new team members. Travel Requirements: Minimum travel, based on project needs and training opportunities. About You Education & Experience: Bachelors/Master s degree in Computer Science, Engineering, or a related technical field. 8+ years of hands-on experience in web development, programming languages, version control, software design patterns, infrastructure, deployment, integration, and unit testing. 3+ years of experience managing software engineers. A proven track record of leading a team and collaborating on strategic initiatives, with experience in shipping production applications and software analytics products. Technical Expertise: Expert knowledge (5+ years) of Python. Deep experience with server-side frameworks and technologies such as FastAPI, Node.js, Flask. Familiarity with cloud platforms like AWS, Azure, or GCP. Strong understanding of software architecture, DB design, scalability, and SQL, with experience in RDBMS (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Cassandra, Elasticsearch). Experience with client-side technologies such as React, Vue.js, HTML, and CSS. Familiarity with DevSecOps principles, CI/CD tools, MLOps, LLMOps, and infrastructure as code (Jenkins, Docker, Kubernetes, Terraform). Knowledge of software security, privacy regulations, and cybersecurity. Soft Skills: Strong interpersonal and communication skills, including the ability to explain technical concepts to colleagues and clients from other disciplines. Curiosity, proactivity, and critical thinking. Ability to collaborate effectively with people at all levels and with multi-office/region teams. Ability to work independently, manage multiple priorities, and thrive in a fast-paced and ambiguous environment. About Us Bain & Company is a global consultancy that helps the world s most ambitious change makers define the future. Across 65 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today s urgent challenges in education, racial equity, social justice, economic development, and the environment. We earned a platinum rating from EcoVadis, the leading platform for environmental, social, and ethical performa...

Support Administrator Night Shift (US Time Zone, Voice Support) Location: Bangalore, India Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, powering homes and businesses across 133+ countries. With a commitment to innovation and sustainability, we offer intelligent solar inverters, battery storage, EV charging, and complete home energy management solutions. We are looking for a Support Administrator to join our dynamic team and play a vital role in ensuring seamless support operations for our customers and internal teams. About the Role As a Support Administrator, you will be responsible for handling case escalations, processing replacement part shipments, and assisting the technical support team with shipping, case management, and reimbursement inquiries. You will be the key point of contact for internal employees and customers, ensuring smooth communication and resolution of their concerns. This role requires working exclusively in night shifts (US Time Zone) and handling voice support. Key Responsibilities Customer & Internal Support: Answer customer and internal calls regarding shipment status and proactively communicate about any shipping delays or resolutions. Case Management: Follow up on cases that need additional information and ensure timely resolution. Shipment Handling: Process shipment inquiries, create return shipping labels, and coordinate part number updates for accuracy. Escalation Management: Handle reimbursement inquiries, out-of-warranty claims, and escalate complex cases to the appropriate teams. Cross-Team Coordination: Work closely with upper-level technical support and other departments to ensure smooth case processing and shipment accuracy. Job Requirements High school diploma or equivalent (Bachelor s degree preferred). 1-2 years of experience in Administrator, Processor, Customer Support, or a similar role. Strong customer service skills, with the ability to stay calm in challenging situations. Proficiency in Microsoft Excel and other Microsoft applications. Excellent data entry and typing accuracy. Strong communication, problem-solving, and analytical skills. Ability to prioritize and multitask efficiently in a fast-paced environment. Competitive salary and benefits package Career growth and skill development opportunities Diverse and inclusive work environment Regular training and upskilling programs Transportation and meal allowances for night shift workers At SolarEdge, our success is built on the talent and passion of our people. Join us in creating a future where clean, green energy powers the world! Apply now and be a part of our mission! Qualification : High school diploma or equivalent

Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with over 5,000 employees, offices in 34 countries, and millions of products installed in 133+ countries. Our diverse product offering includes intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and maintaining a relentless focus on innovation, we aim to create a world where clean, green energy from the sun powers homes, businesses, and communities everywhere. Join Us as a Japanese-Speaking Customer Service Specialist! We are expanding our Global Technical Center and looking for a talented individual to provide innovative solutions for the Japanese international market. This is your chance to become an expert in SolarEdge products and the solar energy industry. Location: Brand-new offices with a collaborative environment, transportation, meals, and a competitive compensation package. Work Hours: Japan Standard Time Language Requirement: Japanese Proficiency (JLPT N2/N3) Customer Support: Answer inbound chats, emails, and cases from customers and contractors promptly and professionally. Troubleshooting: Assist with diagnosing and resolving grid-tie solar inverter issues using product schematics, knowledge bases, and technical documentation. Operations Coordination: Validate authorization to release replacement parts as needed. Knowledge Management: Update the internal knowledge database with new troubleshooting solutions. Database Management: Maintain customer monitoring databases and create system layouts upon request. Documentation: Record all interactions and activities in the ticketing system and software platforms. Collaboration: Work closely with peers, managers, and operations teams to enhance service quality. Job Requirements 1-3 years of experience in customer service, technical helpline, or remote support. Technical or engineering qualification (preferred in Electrical/Electronics). Basic understanding of IP network technology. Experience with solar electric products is a plus. Exceptional listening and questioning skills. Strong written and spoken English communication skills. Ability to multitask in a fast-paced environment. Prior experience working in an international organization (preferred). Ability to work in a continuous shift model. Excellent interpersonal and problem-solving skills. Japanese language proficiency (JLPT N2/N3) Read, Write, and Speak. Exciting career growth in the renewable energy sector. Competitive salary and benefits package. Diverse and inclusive workplace. Regular training and upskilling programs. Meal and transportation allowances. At SolarEdge, we recognize that our success comes from the talented and diverse workforce that drives innovation. We are committed to hiring and retaining top talent to ensure continuous business growth and performance. Join us and be part of the clean energy revolution!

Power the Future with Us! Location: Bengaluru, India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our innovative product portfolio includes solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for a Workforce Management (WFM) Analyst to help optimize our call center operations and enhance customer experience. If you have strong analytical skills, thrive in a fast-paced environment, and enjoy working with real-time data and scheduling, this role is for you! What You ll Be Doing Monitor daily call volume and key performance metrics. Analyze real-time adherence data to identify trends and training opportunities. Maintain user profiles within WFM software. Create and adjust schedules based on forecasts, ensuring operational efficiency. Collaborate with leadership to schedule training and meetings while minimizing support impact. Provide actionable data to internal teams and offer insights for process improvements. Deliver feedback to call center team leaders and managers. Prepare & analyze reports on key performance indicators (KPIs). Adapt to changing priorities and perform additional duties as required. 1-2 years of experience in a workforce management role. Expertise in Erlang-C calculations for staffing and scheduling. Strong analytical and problem-solving skills. Excellent communication skills (verbal, written, and interpersonal). Proactive & self-motivated with exceptional time management abilities. Ability to multitask in a fast-paced, dynamic environment. Proficiency in Microsoft Office (intermediate Word, advanced Excel). Adaptability to change with the ability to set and adjust priorities as needed. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Work in a diverse and inclusive environment. At SolarEdge, we believe our people are our greatest asset. Join us and be a part of a future powered by clean, renewable energy! Apply today and take the next step in your career!

Power the Future with Us! Location: India SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, with 5000+ employees, operations in 34 countries, and millions of installations worldwide. Our cutting-edge products include solar inverters, battery storage, EV charging, backup systems, and complete home energy management solutions. We are looking for dedicated and enthusiastic Customer Support Specialists to provide exceptional voice support to our US-based customers while collaborating with regional stakeholders in India. This position requires working exclusively in night shifts (US Time Zone) and providing voice support. What You ll Be Doing Handle inbound calls from US customers with professionalism and patience. Navigate cultural differences and address language barriers with tact and understanding. Troubleshoot and resolve customer issues related to SolarEdge products and services. Collaborate effectively with regional stakeholders to enhance the customer experience. Work closely with the local team in India to improve support processes and share insights. Maintain accurate records of all customer interactions in the CRM system. Contribute to process improvement by identifying trends and providing feedback. Participate in training sessions to stay updated on product knowledge and best practices. Excellent English communication skills (verbal and written). Ability to understand and work with various accents, especially American accents. 1-3 years of experience in customer support, preferably in a voice support role. Strong problem-solving skills and ability to think on your feet. Engineering or technical qualification is a must. Patient and empathetic approach to customer service. Proficiency in CRM systems and basic computer skills. Willingness to work night shifts aligned with US time zones. Familiarity with the tech industry is a plus. Be part of a global leader in clean energy innovation. Opportunities for career growth and skill development. Regular training & upskilling programs. Diverse and inclusive work environment. Transportation and meal allowances for night shift workers. At SolarEdge, we believe our people are our greatest asset. If you re passionate about delivering top-notch customer support and want to be part of the renewable energy revolution, we d love to hear from you! Apply today and take the next step in your career!

The Opportunity Are you an experienced professional with a strong technical background in customer experience and a passion for building lasting relationships with senior-level customers? If so, you will thrive on our team, where collaboration and technical credibility are valued, and you'll have the opportunity to drive customer success through innovative solutions using Nutanix technology, all within a supportive and empowering environment that fosters career advancement. About the Team This role will be part of the Customer Experience team at Nutanix, which is focused on ensuring the success and satisfaction of clients with Nutanix's innovative technology solutions. Located in major Indian cities such as Bangalore, Pune, and Mumbai, the team thrives on collaboration, technical expertise, and building lasting relationships with customers. The culture within the team emphasizes empowerment, support, and the pursuit of excellence in customer outcomes, driving a mission that aligns technology with client business goals. You will report to the Director of Professional Services, who adopts a leadership style that fosters partnerships and collaboration among team members. This manager believes in engaging clients actively to help them realize their objectives and achieve significant results. The work setup is primarily remote, allowing team members to operate efficiently within their designated regions, with limited need for traditional office attendance, accommodating a hybrid work environment. The role requires approximately 20% travel, enabling you to maintain direct engagement with customers while ensuring you remain connected to both your team and the organization's broader goals. Weekly travel within your region will facilitate effective customer relationship management, with minimal overnight stays due to the regional logistics. Your Role Build and maintain strong relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology. Act as a trusted post-sales advisor, overseeing customer needs from deployment through to long-term operation and expansion. Collaborate with internal teams and customer architects to optimize resource utilization and align technical solutions with business goals. Create and document tailored Customer Success Plans, conducting regular reviews to track progress and customer satisfaction metrics. Drive product adoption and expansion by providing actionable insights on technology usage and best practices to enhance operational efficiency. Lead the technical onboarding process for new customers, ensuring alignment with their desired outcomes. Collect and advocate for customer feedback to influence product development and service enhancements. Achieve the Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment. What You Will Bring 8-12 years of experience in customer-facing technical roles with a focus on credibility with mid-senior level audiences. Strong technical knowledge in data center technology and virtualization, particularly hybrid multicloud solutions. Familiarity with architectural frameworks such as ITIL and TOGAF. Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise. Excellent communication and relationship-building skills to advocate for customer needs. Ability to create and document tailored Customer Success Plans aligning with business goals. Proven problem-solving skills and a customer-centric mindset that drives positive outcomes. Strong collaboration skills to work effectively with internal teams and customer architecture teams.

About the job The Google Cloud Platform team helps customers transform and build what's next for their business all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. Google Cloud has a strategic partnership with Oracle to make available Oracle flagship database technologies on Google Cloud. As a Database Practice Specialist focused on Oracle, you will engage with customers to identify appropriate Oracle workloads for migration to Google Cloud and design the overall deployment architecture. You will also work with partners and Oracle teams to develop migration plans to enable customers to move their Oracle workloads to Google Cloud. Google Cloud accelerates every organization s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Be an Oracle technology subject matter expert, focusing on Oracle database offerings and Oracle Cloud Infrastructure specifically, knowledge of Google Cloud Platform (GCP) infrastructure, including ecompute/Google Kubernetes Engine (GKE), storage and networking, and database services. Identify and qualify Oracle business opportunities, lead discovery workshops for Oracle workloads, identify key customer technical objections, and develop a strategy to resolve technical blockers. Support the technical relationship with Google s customers, including product and solution briefings on Oracle and database modernization, proof-of-concept work, and the coordination and prioritization of solutions impacting customer adoption of Google Cloud. Listen to the customer to provide feedback on product improvement to product management and engineering. Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in the enterprise software or cloud space. Experience with Oracle database, Oracle technology products, and Oracle Cloud Infrastructure. Experience with one or more open source database technologies such as PostgreSQL and MySQL. Preferred qualifications: Experience in customer-facing pre-sales or professional consulting in data and information life cycle management, translating customer business needs into cloud-based solutions. Experience with data management architectures, including performant and scalable architectures, security, monitoring, and database management, particularly from an Oracle perspective. Experience with Oracle data migration strategies and in moving large-scale production systems either in on-premise / data center environments or migration to cloud scenarios. Knowledge of Oracle Maximum Availability Architecture (MAA), cloud-based high availability architectures, and Oracle database performance tuning.

Job Summary We are looking for a motivated Remote Delivery Engineer to join our 24x7 Storage operations team and service our Cloud and Managed Services Customers. You will provide support to our customers by responding to incidents, working on service requests, problem management, and storage infrastructure improvements. Experience in supporting a varied clientele is essential, as is a strong understanding of NetApp storage-based technologies. To be successful in this role, you would need to have the following: Experienced in NetApp Storage (deploying and administering NetApp Storage primarily ONTAP, troubleshooting performance issues, performing firmware and operating system upgrades, using Storage management and OnCommand tools, managing storage/backup integration with NetApp Data Fabric technologies). Proficient understanding of NetApp Storage concepts, related management tools, and related Storage technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance tuning. Experience or knowledge in other NetApp technologies like CVO, StorageGRID, E-Series, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded. Experience with any automation tools would be preferred. Job Requirements Strong understanding of Storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel switching and networks). Knowledge in ITIL methodologies: change, incident, problem, and configuration management. Certification is desirable. Understanding of managed services delivery and cloud certifications is desirable. A thorough understanding of other components in the infrastructure stack compute, virtualization, and networks (NetApp/Cisco FlexPod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare vSphere, Microsoft Operating Systems and Applications, Commvault). Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms. Windows server, Linux server, and related Operating Systems technologies, including monitoring and troubleshooting, administration, replication technologies, security hardening, and performance, would be advantageous. Experience in writing basic PowerShell/Python scripts would be beneficial. Understanding of managed services delivery and any of the cloud certifications (AWS, Google Cloud, and Microsoft Azure) is highly desirable. Good to have Associate-level cloud certifications like AWS Certified Solutions Architect Associate, Google Associate Cloud Engineer, Azure Administrator. Good to have NetApp Cloud-based Certifications like Hybrid Cloud Administrator (NCHCA). Strong customer communication and documentation skills. Built and maintained strong relationships with internal and external stakeholders. Infrastructure design, build, deployment, and disaster recovery testing. Positive, proactive, team-oriented attitude with a flexible and innovative approach to work. Working knowledge of containers and microservices concepts. Experience in tools and technologies like OpenShift, Kubernetes, and Ansible would be beneficial. Education Typically requires a minimum of 8-10 years of related experience with a bachelor s or any master s degree or equivalent combination of professional education/training and applicable work experience. Work Environment At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Job Title: Data Center Sales Specialist Location: Mumbai, India Experience: Minimum 10 years in Data Center or IT Solution Sales Job Description: Orient Technologies Ltd. is seeking an experienced Data Center Sales Specialist to join our DC Solution team. The role focuses on achieving personal and team sales targets by selling enterprise-grade Data Center Solutions to Corporate, Government, Banking, and Institutional clients. The candidate will be responsible for building client relationships, offering solutions, and driving business growth. Key Responsibilities: 1. Achieve Sales Targets Meet individual and team sales goals. 2. Business Development Acquire and develop new business from IT & ITeS sectors. 3. Profitability Planning Focus on cost control and profit planning in line with corporate objectives. 4. Lead Conversion Close deals from self-initiated calls or internal leads. 5. Payment Collection Ensure timely payment collection from customers. 6. Client Servicing Coordinate with support staff to ensure excellent service delivery. 7. Weekly Reviews Conduct regular reviews with managers and peers to track progress. 8. Customer Orientation Build long-term client relationships and explore broader sales opportunities. 9. Product Knowledge Attend product training sessions to stay updated. 10. Market Research Analyze customer profiles for effective positioning and impactful presentations. 11. Mentoring and Coaching Guide and develop the sales team. Product Line & Expertise: Selling Enterprise IT Solutions such as Data Center Solutions, IT Storage, Servers, Networking Solutions (Switches, Routers, Firewalls, Wireless Solutions), and Infrastructure Management Services. Experience with Servers, Storage, Virtualization, Backup, and Security Solutions. Sales experience in Corporate, Government, Banking, and Institutional sectors. Skills & Requirements: Proven experience in enterprise IT solution sales with a focus on data center solutions. Strong client relationship management and solution-based selling skills. Expertise in selling IT infrastructure solutions and related services. Excellent communication and presentation skills. Ability to mentor and lead a team toward achieving sales goals. Why Join Orient Technologies? Be part of a growing company with over 25 years of industry experience. Work with leading-edge IT solutions and services. Opportunity for career growth and continuous learning.

Job Description: We are seeking a highly experienced and dynamic individual to manage and enhance the customer experience across all Titan brands through the effective implementation and management of the Net Promoter Score (NPS) program. This role requires a strategic mindset, strong leadership skills, and the ability to drive customer loyalty, improve satisfaction, and foster brand advocacy through actionable insights derived from customer feedback. Key Responsibilities: 1. Customer Feedback Management (CRM): Capture the Voice of Customer (VOC) across all touchpoints, engaging with business and brand SPOCs to finalize survey questionnaires. Deploy customized surveys to gather customer feedback and ensure timely setup and deployment. Conduct preliminary analysis of customer responses, particularly focusing on detractors, and extract actionable insights. 2. Analysis & Insights Generation: Analyze VOC data collected through the NPS tool and derive key insights for improving customer experiences and addressing pain points. Regularly track and report NPS scores for all brands, creating a comprehensive dashboard for management and key stakeholders. Provide timely and actionable insights to the business, focusing on customer pain points and product improvements. 3. Cross-functional Collaboration: Coordinate with various business divisions, especially the sales team, to share insights and drive customer experience improvements. Influence and govern effective detractor engagement strategies to facilitate customer winbacks. Work closely with divisions to track improvements in customer journeys and product quality resulting from VOC actionables. 4. Preventive Measures & Root Cause Analysis: Analyze VOC data to identify recurring issues, and collaborate with relevant divisions to implement preventive measures and eliminate root causes of customer complaints. Design and present actionable insights to address issues and enhance the overall customer experience. 5. Vendor & Tool Management: Liaise with NPS tool vendors to understand and document functional requirements, ensuring alignment with business needs. Collaborate with the legal department to create service agreements for vendors, and manage vendor relationships for seamless tool operations. Coordinate with internal teams for user acceptance testing (UAT) and ensure that new tool features meet functional requirements. Oversee the timely processing of invoices, vendor pay-outs, and ensure the adherence to contractual timelines for tool development and testing. 6. Reporting & Documentation: Maintain and deliver up-to-date reports and dashboards on customer feedback, with a focus on actionable insights. Document key VOC insights, preventive measures, and improvements made to address customer complaints. Job Requirements: Education: Graduation or Post-Graduation in a relevant field. Experience: Minimum 15+ years of relevant experience with a bachelor s degree, or 12 years with a Master s degree. Experience in CRM, customer feedback analysis, and NPS management. Behavioral Skills: Strong influencing and leadership skills Excellent problem-solving abilities Effective stakeholder management Conflict resolution and negotiation skills Ability to drive initiatives and inspire teams across functions Knowledge & Technical Skills: Deep understanding of the retail and service industry Expertise in Voice of Customer tools and methodologies Awareness of the latest technologies and ability to create CRM-specific solutions Proficient in Excel and CRM tools Tech-oriented with an aptitude for exploring new software solutions Key Performance Indicators (KPIs): On-time delivery of survey setup and deployment. Accuracy and timeliness of NPS score reporting and dashboards. Effective implementation of actionable insights to improve customer journeys and product quality. Reduction in complaints related to specific processes based on VOC analysis. Successful management of vendor relationships and adherence to tool development timelines. On-time and accurate processing of vendor payments and invoices. External Interfaces: CRM Tool Vendors Analytics Function IT Function Inbound Call Center Legal Function Business Divisions (especially Sales Team) Internal Interfaces: Various business divisions and departments for cross-functional collaboration Legal and IT departments for tool and vendor management

Meet the Team CX is a team of exceptional technical experts whose primary focus is delivering a premier customer experience. We tackle the most complex business challenges with network-centric solutions that accelerate both customer and partner success. Our achievements are validated through impressive financial results, increasing customer satisfaction, industry recognition, and high employee satisfaction scores. The Cisco Security team works on some of the most challenging issues with Cisco s top customers. This is an incredible opportunity to master the latest technologies and products while working in a technically diverse and supportive environment. Grow your skills alongside some of the brightest minds in the industry, as we deploy and support today's most advanced Internet technologies. Your Impact As a senior member of our team, you will: Provide Tier-4 level consultation and troubleshooting on complex and rare network topologies, utilizing mixed media protocols, for large enterprise Cisco customers in NGFW technology. Analyze and resolve complex problems, where detailed evaluation of factors is required. Deliver systems/product training to customers, contributing to the knowledge base for customer support and internal partners. Be a focal point for high-impact, large account problem resolution. Collaborate with VARs, OEMs, end-users, and internal engineering teams to enhance product quality. Partner with technical leaders and development teams within Cisco and with customer end technical leads. Minimum Qualifications Experience with Cisco Security technologies such as VPN. Proven customer-facing experience is essential. Strong communication skills and the ability to build social relationships and influence decisions. Ability to work with a multi-functional, geographically diverse team. Creative problem-solving skills with the ability to multi-task in a fast-paced, evolving environment. Preferred Qualifications Expertise in troubleshooting complex security-related issues. In-depth knowledge of Cisco ASA and Firepower. CCIE Security certification (desired). Proven ability to demonstrate technical leadership in troubleshooting scenarios, especially during Webex or telephonic customer interactions. #WeAreCisco At Cisco, we embrace the uniqueness of every individual, bringing together diverse skills and perspectives to achieve our mission of powering an inclusive future for all. Our passion for connection drives us to celebrate the diversity of our employees, unlocking their potential. Cisconians enjoy learning and development at every stage of their careers, as part of a company that pioneered hybrid work trends, allowing all to give their best while being their best. We believe in bringing communities together, and at the heart of that vision are our people. Over a third of Cisconians are active in one of our 30 employee resource organizations, called Inclusive Communities, where we foster belonging, learn to be informed allies, and make a difference. With 80 paid hours off each year to volunteer, nearly 86% of our employees give back to causes they are passionate about! Our purpose driven by our people is what has made us the worldwide leader in technology that powers the internet. We help our customers reimagine their applications, secure their enterprises, transform their infrastructure, and meet their sustainability goals. Join us and take your next step towards a more inclusive future, as part of our innovative team.

About the Role: The Client Service Manager - Operations Support acts as a vital link between our Client Service Managers (CSMs) and internal Operations teams, ensuring seamless handling of client retirement plan queries. This role is accountable for maintaining departmental quality and adherence to time standards. Responsibilities also include staff training and mentoring, quality assurance, MIS & reporting, performance management, staffing projections, and driving process improvements. Key Responsibilities: Operational Expertise: Deep understanding of Plan Service Center, Partner Link, plan design, and CSM workflow. Oversees activities to ensure smooth interdepartmental collaboration and delivery. Provides hands-on support and troubleshooting as needed. Team Leadership & Development: Mentors, coaches, and develops team members through regular one-on-one meetings and ongoing feedback. Conducts performance evaluations, addresses staff issues, and recommends salary adjustments and promotions. Assesses staffing needs, conducts interviews, and makes hiring decisions. Performance Management & Reporting: Monitors team and individual performance against goals, quality targets, and service level expectations. Tracks key metrics, prepares management reports, and identifies trends. Manages employee records and reports findings to management. Escalation Management: Handles escalated issues from representatives, clients, and participants. Identifies trends in escalations and proactively implements solutions. Collaboration & Communication: Works closely with CSMs to identify potential middle-office tasks and bring segment-level work to the team. Participates in regular governance meetings with CSM teams. Communicates effectively with partners via calls and emails. Process Improvement: Leads process deep dives, reviews, controls, and audits. Develops and implements process improvements for efficiency and cost-effectiveness. Manages logical access reviews with partners for new task types. Training & Documentation: Designs SOPs, training plans, and assessments. Delivers training and builds domain expertise within the team. Project Management: Monitors deliverables, tracks activity, escalates issues, publishes progress reports and dashboards, and recommends action plans. MIS & Reporting: Provides timely and accurate reporting on key business metrics. Expert in MS Excel and other Microsoft Office Suite programs. Qualifications: 9-12 years of overall experience, with a minimum of 6 years in the 401(k) industry. Cross-functional experience in teams such as loans, enrollment, payroll support, compliance, and audit is essential. Strong knowledge of ERISA, DOL, and applicable IRS regulations related to retirement plans. Excellent interpersonal, customer service, and communication skills (oral and written). Proactive, solution-oriented approach and collaborative mindset. Proven ability to meet deadlines and prioritize client service. Proficient in Microsoft Office Suite, especially Excel. Experience as an MIS expert is required. Hands-on experience leading teams within the retirement domain (Implementation, Money In, Money Out, Account Resolutions, etc.) is a plus. SPARK/AASPA certification and LSS certification are preferred. Experience working on process-related projects is a plus. Bachelor's Degree required. Equal Opportunity Employer: We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive 1 consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Qualification : Bachelors Degree is a must.