Call Center Solutions Jobs in Hyderabad

Lead Engineer Infrastructure Location: Hyderabad Company: Arcesium Company Overview Arcesium is a global financial technology firm tackling complex, data-driven challenges for some of the world s most sophisticated financial institutions. With a focus on continuous innovation, we develop powerful, scalable solutions that empower our clients to achieve transformational business outcomes. As a leader in fintech, Arcesium combines cutting-edge technology with a deep understanding of finance, setting us apart as we continue to scale and expand into new strategic opportunities. We are a culture of intellectual curiosity, ownership, and collaboration, where team members contribute meaningfully from day one and grow rapidly in their careers. About the Role We are looking for a Technical Lead Infrastructure to join our core engineering team in Hyderabad. This high-impact team is responsible for the backbone infrastructure that powers Arcesium s global fintech platform, including Linux Compute, Networking, Observability, SDLC, Access & Identity Management, and Storage, primarily deployed over AWS and Kubernetes. As a Lead Engineer, you will serve as a technical authority, driving architecture decisions, ensuring high engineering standards, and leading initiatives that deliver critical infrastructure capabilities. What You'll Do Own and serve as Subject Matter Expert (SME) for one or more core infrastructure subsystems. Lead by example across coding, testing, scalability, documentation, and code quality best practices. Contribute to and lead architecture and design discussions, evaluate technical trade-offs, and drive consensus. Lead project execution and delivery take ownership of project timelines and technical direction. Automate and optimize infrastructure services and system operations. Promote a culture of transparent, written collaboration and continuous process improvement. Drive adoption of engineering best practices across the team and mentor junior engineers. What You'll Need 6+ years of hands-on engineering experience with a strong background in: Programming languages: Java, Python, React Systems and infrastructure tools (e.g., Linux, Kubernetes, AWS, SFTP, Kerberos) Access & Identity Management and Service Discovery Proven experience in: Designing and managing microservices architectures Building robust CI/CD pipelines and automation tools Operating and troubleshooting large-scale distributed systems Implementing observability frameworks (monitoring, logging, alerting) Strong understanding of cloud-native architectures, particularly in AWS environments. A security-first mindset, especially around access control and authentication. Excellent communication, collaboration, and leadership skills. Passion for clean code, system design, and solving deep infrastructure challenges. Bonus Points For: Exposure to modern infrastructure-as-code tools (e.g., Terraform, Ansible). Experience in financial services or working with regulated environments. Contributions to open-source infrastructure tools or communities. Impact: Work on critical systems that power global financial institutions. Culture: A collaborative, respectful, and inclusive workplace. Growth: Accelerate your development with a steep learning curve and autonomy. Purpose: Help shape the future of financial technology. Arcesium is proud to be an equal opportunity employer. Diversity and inclusion are core to our values not just legal commitments. We encourage individuals from all backgrounds to apply.

Job Title: Associate Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we empower the world through essential innovations. Whether it's delivering clean water to over a billion people, enabling sustainable tech for smart devices and electric vehicles, or ensuring the safety of workers globally we work on things that truly matter. Join us to make a real impact. Position Overview: As an Associate Customer Service Representative, you will manage the end-to-end (E2E) Order-to-Cash (OTC) process for your assigned business line. You ll act as the key liaison between customers, internal stakeholders, and external partners, ensuring smooth and timely order execution while upholding service excellence. Key Responsibilities: Order & Process Management Handle diverse order types: stock & resale, BOND sales, and high sea sales, adhering to standardized customer service processes. Execute all order lifecycle stages in SAP, from order entry through invoice generation. Cross-Functional Collaboration Work closely with teams across Supply Chain, Finance, Credit, Logistics, Tax, and 3PL providers. Support sales teams by reconciling forecasts vs. actual sales and ensuring order fulfillment is aligned with sales targets. Delivery & Issue Management Monitor open orders and coordinate with Supply Chain to ensure timely deliveries. Address customer complaints and return requests, ensuring compliance with complaint management policies and delivering quick resolution. Customer Engagement Serve as the primary point of contact for B2B customers, OEMs, and channel partners. Manage customer onboarding and maintain master data, ensuring timely updates based on requests. Operational & Compliance Oversight Drive effective execution of rebate, discount, and credit note programs. Ensure all commercial activities align with SOX compliance, accounting, and GST/tax guidelines. File and manage documentation in line with internal control and audit protocols (SOX/CRIM). Digital Enablement Support the organization s E-commerce transformation journey, ensuring functional KPIs are met. Qualifications & Experience: Education Graduate in any discipline (required) PG Diploma / MBA in Operations or Supply Chain Management (preferred) Experience 5+ years of experience in Order Fulfillment or Supply Chain. Proficient in SAP (Order Management module). Working knowledge of GST, commercial practices, and basic accounting. Familiarity with Service Cloud/Salesforce (preferred). Core Competencies Strong communication and interpersonal skills. Effective problem-solving and complaint handling capabilities. Proficiency in MS Office (Excel, Outlook, PowerPoint). Strong attention to detail and documentation accuracy. Team player with ability to collaborate across global functions. Be part of a purpose-driven, global organization making a real-world impact. Collaborate with world-class professionals in a diverse and inclusive environment. Drive innovation and operational excellence through meaningful work. Qualification : PG Diploma / MBA in Operations or Supply Chain Management

Job Opening: Senior Manager, Testing Tools Lead Location: Hyderabad, India | Full-Time About the Role Join a global healthcare biopharma company in Hyderabad and be part of a 130-year legacy of success. Backed by ethical integrity and forward momentum, we are dedicated to achieving new milestones in global healthcare. Our organization thrives on digital technology and data-backed approaches, supporting a diversified portfolio of prescription medicines, vaccines, and animal health products. Help us tackle the world's greatest health threats through innovation, execution excellence, and data-driven insights! Our technology centers are crucial to supporting our business and strategy. Globally distributed, these centers focus on delivering business solutions and enabling our digital transformation journey. Each IT division is represented at these centers, and we prioritize growth, well-being, and collaboration across teams to achieve success. Role Overview The Senior Manager, Testing Tools Lead is responsible for overseeing the implementation, maintenance, and management of software testing tools within the Enterprise IT organization. This role requires technical expertise, project management skills, and strong communication abilities. You will act as the primary liaison with the central quality engineering team and drive improvements in software testing processes and tools. What You ll Do Identify and evaluate testing tools based on project needs and organizational requirements. Lead the implementation of new testing tools and integrate them with existing systems and processes. Collaborate with and mentor testers and QA engineers, providing guidance and expertise. Organize training sessions for team members to ensure proficiency with testing tools. Review current testing processes and tools, identifying areas for improvement. Ensure continuous improvement by reviewing and updating testing SOPs and best practices. Develop and implement best practices for testing methodologies and high-quality deliverables. Oversee training on tools and standards for testing. Work closely with development teams to understand testing requirements and align strategies. Ensure effective communication between testing teams and other departments for cohesive project delivery. Maintain testing tools to ensure they are up-to-date and functioning properly. Provide technical support and troubleshooting for testing tools. Establish metrics to measure the effectiveness of testing and tool performance. Prepare and present reports on testing progress, tool usage, and quality assurance outcomes. Collaborate with the COE Lead to standardize testing methodologies for SAP products and enterprise technologies. What You Need Bachelor s or Master s degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field. 5+ years of experience in software testing with a focus on tools and automation. Proficiency in testing tools (e.g., Selenium, JIRA, QTP, LoadRunner) and scripting languages (e.g., Python, Java, JavaScript). Experience with automated testing frameworks and CI/CD pipelines. Strong project management skills with the ability to prioritize tasks and manage timelines effectively. Familiarity with agile methodologies and SDLC processes in the pharmaceutical industry. Ability to analyze complex problems and develop effective solutions. Excellent attention to detail and a proactive approach to identifying and resolving issues. Strong verbal and written communication skills to relay technical information to non-technical stakeholders. Strong interpersonal skills to lead and collaborate with diverse teams. Desired SAP Knowledge: understanding of SAP functionalities, modules, and integrations like Concur, Ariba, Fieldglass, and MDG. Experience with service virtualization techniques and always-on testing strategies. Certifications in QA, project management, or testing (e.g., ISTQB, CSM, PMP) are a plus. Join a global company that makes a difference in patients' lives and drives health innovations. Work on transformative healthcare solutions for some of the world s most challenging diseases. Be part of a constantly evolving team that thrives on collaboration and innovation. Work with a diverse group of professionals and contribute to global progress in healthcare. We are known as Merck & Co., Inc., Rahway, New Jersey, USA, in the United States and Canada, and MSD everywhere else. For over a century, we ve been inventing for life, advancing medicines and vaccines for the world s most challenging diseases. Today, we continue to lead research to deliver innovative health solutions for the prevention and treatment of diseases threatening people and animals around the world. What We Look For If you are intellectually curious and passionate about making a global impact, join us. Here, you can leverage your creativity, technical expertise, and scientific knowledge to help save and improve lives. Our team is always evolving, and we invite you to be part of this journey to bring hope to those battling the world's most challenging diseases. Qualification : Bachelors or Masters degree in Pharmaceutical Sciences, Biology, Chemistry, Computer Science, Engineering, or related field.

Job Opening: Senior Content Specialist Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies. Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M. About the Role In this role, you'll create a wide variety of content, from long-form blogs and whitepapers to short-form content like social media posts and infographics. You ll collaborate with product, customer success, and research teams to translate technical insights into valuable, educational, SEO-rich, and thought-provoking content that connects customer challenges with our solutions. Key Responsibilities Create high-impact content: Develop long-form assets (blogs, whitepapers, guides) and engaging short-form content (infographics, social media posts) that captivate our audience. Translate technical concepts: Understand our product s technical aspects and craft content that highlights customer pain points and business value. Leverage research & insights: Use customer stories, industry reports, and data-driven research to enrich content with credibility and depth. Drive thought leadership & engagement: Develop content that sparks discussions, educates audiences, and enhances brand authority in the industry. Optimize for SEO & discoverability: Write content that balances storytelling with keyword optimization to improve search rankings and organic reach. Collaborate cross-functionally: Work closely with product marketing, demand generation, and sales teams to align content with business goals and customer needs. Qualifications & Skills 5+ years of experience in content creation, marketing, or a related field. Proven experience in writing both long-form and short-form content that aligns with SEO best practices. Strong ability to understand and simplify complex technical concepts for diverse audiences. Exceptional writing, editing, and proofreading skills with a focus on clarity, style, and tone. Experience in creating content for a B2B audience, preferably in technology or AI sectors. Ability to collaborate with cross-functional teams to ensure content aligns with business goals and drives customer engagement. Work at the forefront of conversational AI technology, innovating for global enterprises. Join a rapidly growing company recognized by leading technology analysts in AI and automation. Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.

Job Opening: Social Media Manager Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Our no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from sectors such as banking, insurance, healthcare, telecom, retail, manufacturing, and more, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using AI-powered technology, we ve helped save over $500M for these companies. Our AI-first no-code platform includes solutions like SmartAssist (AI-first cloud contact center), BankAssist (AI-powered virtual assistant for retail banking), and others that optimize customer, employee, and agent experiences. Recognized by leading technology analysts like Gartner, Forrester, IDC, and others, we are a rapidly growing company and have recently secured Series C funding of $73.5M. About the Role We are looking for a strategic, data-driven, and highly creative Social Media Manager to elevate our brand presence and position social media as a key driver for brand building and lead generation. This role is for someone who lives and breathes social media, understands audience behavior, and can spark engaging conversations that drive business impact. The ideal candidate should be well-versed in social media management, content strategy, engagement tactics, analytics, and automation tools to maximize our reach and ROI. Key Responsibilities Social Media Strategy & Content Creation: Develop and execute a results-driven social media strategy aligned with lead generation and brand-building goals. Create compelling content: Craft engaging, conversation-driven content that positions us as a thought leader in B2B tech, AI, and enterprise automation. Repurpose content assets (blogs, whitepapers, reports) into various post formats like polls, carousels, and videos to maximize engagement. Community Engagement & Growth: Actively engage with audiences across LinkedIn, Twitter, YouTube, Instagram, and emerging platforms. Track conversations and join industry discussions to boost visibility. Analytics, Reporting & Optimization: Use tools like Sprout Social, Buffer, or Hootsuite for content scheduling, monitoring, and automation. Build reports to track engagement, follower growth, and lead generation. Lead Generation & Performance Tracking: Work with marketing teams to align social media with lead generation goals. Track social-driven leads, engagement-to-conversion rates, and impact on pipeline growth. Qualifications & Skills 5+ years of experience in social media management with proven success in B2B SaaS, AI, or enterprise tech. Strong storytelling and copywriting skills to craft posts that drive engagement and brand recall. Hands-on experience with social media management tools (Sprout Social, Buffer, Hootsuite, etc.). Expertise in social media analytics, reporting, and performance tracking. Knowledge of SEO, social media algorithms, and audience engagement strategies. 2+ years of experience with Figma and Canva for content creation and Asana for project management. Passion for emerging social media trends, AI-powered content strategies, and data-driven decision-making. An up-to-date portfolio of social media content, accounts, and performance metrics. Wow Factor 5+ years with Figma, with the ability to create, edit, and animate digital content. Knowledge of Adobe suite, particularly Premiere Pro and After Effects, for video editing and animation of digital ads. Experience with AI tools within apps for work, including building content bots that align with brand values. Work at the forefront of conversational AI technology, innovating for global enterprises. Join a rapidly growing company recognized by leading technology analysts in AI and automation. Be part of a passionate, diverse team driving AI innovations to enhance customer experiences worldwide. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, with additional offices in India, the UK, Germany, Korea, and Japan. We re a diverse team of 500+ professionals, led by seasoned leadership with a mission to push AI innovations to the next level and serve customers worldwide.

Job Opening: Business Development Representative Location: Hyderabad | Full-Time About Kore.ai Kore.ai is a globally recognized leader in the conversational AI space, helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from various industries such as banking, insurance, healthcare, telecom, retail, and manufacturing, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have saved over $500M for these companies. Our product portfolio includes SmartAssist (AI-first cloud contact center as a service), BankAssist (AI-powered virtual assistant for retail banking), SearchAssist (AI-first conversational cognitive search engine), and workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist. Kore.ai is recognized as a leader by top industry analysts like Gartner, Forrester, IDC, ISG, and Everest. Founded in 2014 by serial entrepreneur Raj Koneru, Kore.ai is headquartered in Florida, USA, and has offices in India, the UK, Germany, Korea, and Japan. With a fast-growing team and $73.5M in Series C funding, we are on a mission to push AI innovations to the next level. About the Role We are looking for a Business Development professional with experience engaging with VP and C-Level Executives. Your role will involve navigating existing customer relationships and identifying new sales opportunities through referrals, phone outreach, LinkedIn, and email campaigns. As the first point of contact with prospects, the ideal candidate will excel in researching leads, nurturing relationships, and navigating through customer accounts to find new opportunities. Key Responsibilities Lead Generation: Use LinkedIn, email, and phone calls to generate new sales opportunities by engaging with CXO/VP-level contacts in the North American enterprise segment. Consultative Conversations: Identify prospects needs and recommend appropriate products/services through consultative conversations. Conduct deep account research to identify economic and functional buyers. Relationship Building: Build long-term, trusting relationships with prospects to qualify leads as sales opportunities through a repeatable nurture motion. CRM Management: Accurately update and maintain HubSpot CRM and other marketing systems. Discovery Meetings: Set up discovery meetings between customer contacts and sales executives to further discuss business opportunities. Qualifications & Experience Experience: 2 7 years of business development or inside sales experience, with a proven track record of setting up discovery calls and generating qualified opportunities. Communication Skills: Strong communication skills via phone and email, with the ability to engage prospects effectively. Problem-Solving: Creative problem-solving approach and strong analytical skills. Market Experience: Experience working in the North American market, preferably in the SaaS, CX, or EX space. Sales & Marketing Knowledge: A strong understanding of both the sales and marketing funnel. Shift Flexibility: Open to working in North American shift timings. Proficiency in Tools: Proficiency with HubSpot CRM or similar tools such as 6Sense, Outreach.io, Loom, Orum, etc. Education Qualification Bachelor s or Master s in Business Administration (or equivalent). Be part of a fast-growing leader in the AI space, helping global enterprises deliver world-class customer and employee experiences. Work with cutting-edge technologies in an innovative and collaborative environment. Contribute to the expansion of Kore.ai s enterprise customer base, helping drive AI adoption across industries. Develop your skills and grow professionally in a dynamic, fast-paced organization with a strong vision for the future. About Kore.ai Kore.ai is an AI-powered platform that enables businesses to create conversational AI applications, improving customer experience and employee productivity. We are a fast-growing, innovative company with a global presence, supporting clients across multiple industries. Join our team and be a part of revolutionizing enterprise automation and customer service with AI. Qualification : Bachelors or Masters in Business Administration (or equivalent).

Job Description: Network Operations Engineer - Oracle Cloud Infrastructure (OCI) Career Level: IC3 Experience: 6+ years in network-related experience Overview: We are looking for a skilled Network Operations Engineer to join our team and play a critical role in supporting and maintaining Oracle's global cloud computing environment, specifically Oracle Cloud Infrastructure (OCI). This role involves monitoring and resolving network incidents, conducting root cause analysis (RCA), and automating network tasks. As part of the OCI Global Network Operations team, you will work with a world-class team to ensure the reliability and performance of Oracle's network infrastructure, supporting millions of servers across a global network. Key Responsibilities: Incident Management & Troubleshooting: Identify actionable incidents using monitoring systems, troubleshoot network events, and escalate as needed. Participate in major event/incident calls, using technical and analytical skills to resolve network issues affecting Oracle customers/services. Handle faults and escalations by identifying, responding to, and resolving network faults in OCI s systems, liaising with 3rd party suppliers and stakeholders. Automation & Scripting: Leverage automation to streamline network management tasks and develop scripts for routine processes. Assist in executing network changes in accordance with Oracle s change management processes. Collaboration & Documentation: Collaborate with network engineers, system administrators, and other technical teams to ensure smooth operations. Contribute to documentation such as runbooks, operation guides, and technical documentation. Assist in onboarding new team members and share best practices. Operational Support & Planning: Participate in network lifecycle management, including design, deployment, and operations of OCI s network infrastructure. Support network solution design reviews and provide feedback during project planning and execution. Provide break-fix support for network events, troubleshoot network alerts, and perform root cause analysis as necessary. Event Management: Monitor network events using tools and coordinate with onsite support teams and vendors. Manage incidents and tickets, escalating or resolving network issues in a timely manner. Shift Work & On-Call Support: Work in rotational shifts to ensure 24/7 network operations support. Provide on-call support as needed. Technical and Professional Requirements: Network Protocols & Technologies: Strong experience with networking protocols such as BGP, OSPF, IS-IS, TCP/IP, IPv4, IPv6, DNS, DHCP, MPLS. Experience with VPNs, SSL, and other network security technologies. Hands-on experience with Juniper, Cisco, Arista switches, and Ethernet hardware (Broadcom/Mellanox). Automation & Scripting: Experience in scripting and network automation using tools like Python, Puppet, and Ansible. Exposure to network automation and configuration management tools. Experience in Large Scale Environments: Previous experience working in large ISP or cloud provider environments, handling enterprise-level infrastructure supporting 24/7 operations. Analytical & Troubleshooting Skills: Strong problem-solving and analytical skills to diagnose and resolve network issues efficiently. Ability to assess and prioritize network faults, leveraging monitoring tools to track incidents. Certifications & Knowledge: Cisco and Juniper certifications (desired). Experience with network monitoring and event management tools. Exposure to cloud-based network infrastructure, particularly in environments like OCI. Communication & Collaboration: Strong oral and written communication skills to interact with stakeholders, including engineers, vendors, and senior management. Ability to document network processes and troubleshoot effectively with internal and external teams. Desired Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field (preferred). 6+ years of experience in network operations or related roles. Familiarity with OCI s architecture and cloud technologies. Work Environment: Join a global team that operates across multiple time zones, supporting OCI s extensive cloud infrastructure. Work in a fast-paced, collaborative environment where your contributions directly impact Oracle s network reliability and performance. At Oracle, you will have the opportunity to leverage your skills to support a state-of-the-art global network infrastructure and work with a world-class team. If you are passionate about network operations, automation, and ensuring high-performance cloud environments, we encourage you to apply. Qualification : Bachelors degree in Computer Science, Information Technology, or related field (preferred).

Job Description We are looking for a Senior System Administrator (VoIP) / Telephony Engineer (Telecommunications) to join our Telebu's Communications engineering Team. The Telebuin will develop, implement and support IP Telephony related technologies including and not limited to IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways. Responsibilities: Develop and implement telephony networks with various components like SIP proxies, registrar, media-servers, billing systems etc. Develop and deploy SIP VOIP/PRI trunking solutions, highly scalable, robust, high-availability (HA), and fault-tolerant telecom products/systems. Administration of SIP and Media Servers, Network/Protocol level debugging and testing, Contact center solutions, Troubleshoots and resolves complex problems. Provide IP Telephony and VoIP Subject Matter Expertise for Company and Company's managed service providers, manages 3rd party telecom carriers and providers. Requirements: 5+ years of hands-on industry experience in telecommunications. Strong conceptualize knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP, WebRTC, and audio/video codecs. In-depth working experience with Kamailio, Freeswitch, Any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), ICE Framework (STUN/TURN) and Linux. Hands on writing production quality code using any of the scripting languages like Python, Go, Erlang etc. Experience in using the VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer etc. Nice to have: Working knowledge in any of NoSQL databases like MongoDB, Redis, Cassandra etc. Passionate about knowing everything about VoIP Protocol standards & related RFCs. Experience with virtualization/container related technologies (Xen, VMware vSphere / ESXi, Docker, Kubernetes).

Job Description We are looking for a Junior System Administrator (VoIP) / Telephony Engineer (Telecommunications) to join our Telebu's Communications engineering Team. The Telebuin will develop, implement and support IP Telephony related technologies including and not limited to IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways. Responsibilities: Develop and implement telephony networks with various components like SIP proxies, registrar, media-servers, billing systems etc. Develop and deploy SIP VOIP/PRI trunking solutions, highly scalable, robust, high-availability (HA), and fault-tolerant telecom products/systems. Administration of SIP and Media Servers, Network/Protocol level debugging and testing, Contact center solutions, Troubleshoots and resolves complex problems. Provide IP Telephony and VoIP Subject Matter Expertise for Company and Company's managed service providers, manages 3rd party telecom carriers and providers. Requirements: 3 to 5 years of hands-on industry experience in telecommunications. Strong conceptualize knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP, WebRTC, and audio/video codecs. In-depth working experience with Kamailio, Freeswitch, Any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), ICE Framework (STUN/TURN) and Linux. Hands on writing production quality code using any of the scripting languages like Python, Go, Erlang etc. Experience in using the VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer etc. Nice to have: Working knowledge in any of NoSQL databases like MongoDB, Redis, Cassandra etc. Passionate about knowing everything about VoIP Protocol standards & related RFCs. Experience with virtualization/container related technologies (Xen, VMware vSphere / ESXi, Docker, Kubernetes).

Data Consultant - Data Governance (Ataccama) - Hyderabad Introduction In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role and Responsibilities Collaborate with stakeholders to gather requirements and design data quality, data governance, and master data management solutions using Ataccama. Responsible for design and implement data matching and deduplication strategies using Ataccama Data Matching. Responsible for developing and maintain data quality rules, data profiling, and data cleansing processes within Ataccama Data Quality Center. Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 3-5 plus years of experience. Experience in the optimization of Ataccama data management solutions. Develop and maintain data quality rules, data profiling, and data cleansing processes within Ataccama Data Quality Center. Design and implement data matching and deduplication strategies using Ataccama Data Matching. Preferred Technical and Professional Experience Utilize Ataccama Data Catalog for metadata management, data lineage tracking, and data discovery. Provide expertise in integrating Ataccama with other data management tools and platforms within the organization's ecosystem. Collaborate with stakeholders to gather requirements and design data quality, data governance, and master data management solutions using Ataccama. ABOUT BUSINESS UNIT IBM Consulting is IBM s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you ll be able to learn and develop yourself and your career, you ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. ABOUT IBM IBM s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. OTHER RELEVANT JOB DETAILS Job Title: Data Consultant-Data Governance Job ID: 16790 City / Township / Village: Hyderabad State / Province: Telangana Country: India Work arrangement: Hybrid Area of work: Consulting Employment type: Regular Position type: Entry Level Travel required: Up to 20% or 1 day a week Company: (0063) IBM India Private Limited Shift: General (daytime) Is this role a commissionable/sales incentive based position? No Qualification : BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A

Company: Evergent About Evergent: Evergent is a leading global technology provider, overseeing the management of over 560 million user accounts across 180+ countries. We work with top-tier carriers like AT&T, Etisalat, SingTel, Telkomsel, and AirTel, as well as major media companies such as HBO, FOX, SONY, and BBC. Our team of over 600 professionals is dedicated to delivering world-class Customer Lifecycle Management solutions that drive digital transformation and unlock new revenue opportunities, all while seamlessly integrating with legacy systems. Recognized as a diamond in the rough by Silicon Valley VCs, Evergent invites you to be part of our exciting growth journey. Position: Cloud Security Lead Location: Hyderabad Experience Required: 8+ Years Role Overview: As the Cloud Security Lead at Evergent, you will be responsible for shaping and executing our cloud security strategy across AWS, Azure, and GCP. Your leadership will ensure that cloud applications and infrastructure remain secure and compliant with industry standards. You'll guide a team of security experts while collaborating with cross-functional teams to integrate robust security measures into every stage of development. Key Responsibilities: Cloud Security Strategy: Design and implement a comprehensive cloud security framework for AWS, Azure, and GCP environments. Governance & Compliance: Establish and maintain cloud security governance, ensuring full compliance with SOC 2, PCI-DSS, and data privacy regulations. Risk & Vulnerability Management: Lead security assessments, conduct risk analysis, and develop effective remediation strategies. Team Leadership: Guide, mentor, and grow a team of security architects and engineers. Incident Response: Manage security incident detection, analysis, containment, and recovery processes. Collaboration: Work closely with DevOps, IT operations, and software development teams to seamlessly integrate security practices throughout the SDLC. Security Tools Management: Evaluate, implement, and manage cloud security tools, such as AWS Security Hub and Azure Security Center. Continuous Improvement: Stay ahead of emerging security threats and recommend strategies for ongoing security enhancements. Qualifications & Requirements: Educational Background: BE, B.Tech, M.Tech, MCA, or equivalent degree in Computer Science or related fields. Preferred Skills: Over 8 years of experience in information security or related IT fields. Exceptional communication skills (both written and verbal). Highly organized, proactive, and a problem solver with attention to detail. Relevant certifications in security or cloud technologies are a plus. Technical Skills: Strong understanding of cloud computing architectures (IaaS, PaaS, SaaS). Expertise in Identity and Access Management (IAM), encryption, network security, and data protection. Familiarity with SIEM systems and their application in cloud environments. Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation. Qualification : BE, B.Tech, M.Tech, MCA, or any Bachelor computer degree.

Digital Marketing Head Experience: 10+ Years Technology: SEO / SEM Department: Delivery Employment Type: Full-time, Permanent Job Function: Information Technology Work Mode: Work from Office (Hyderabad) About Machint With a startup spirit as we enter our 5th year of operations, Machint Solutions is looking for curious and courageous minds to join our journey. At Machint, innovation drives everything we do, and we go beyond the ordinary to redefine traditional business processes. We specialize in intelligent automation solutions and offer expert consultancy to help organizations kickstart their digital transformation journey. Our expertise spans RPA, BPM, Data Science, Digital Engineering, AI/ML, QA, and Business Consulting, enabling global organizations to achieve their digital goals. Machint is your Gateway to Transformation. Ready to be part of our exciting journey? Join us! Role Overview We are seeking a Digital Marketing Head who will play a strategic and entrepreneurial role, driving digital growth, expanding our solutions portfolio, and crafting innovative digital marketing campaigns that drive measurable business impact. The ideal candidate is a digital visionary, adept at combining creative strategies with data-driven insights, while fostering strong relationships internally and externally. Key Responsibilities Develop and manage a comprehensive digital marketing strategy, covering SEO/SEM, social media, email marketing, and digital advertising. Maintain and enhance Machint s social media presence across all relevant channels. Measure, analyze, and optimize campaign performance, ensuring data-driven decision-making and continuous improvement. Identify new business opportunities through digital partnerships, influencer collaborations, and vendor agreements. Build and nurture long-lasting customer relationships by understanding their needs and aligning digital efforts to address them. Own the digital sales revenue targets, ensuring campaigns directly contribute to top-line growth. Collaborate with cross-functional teams, including product, sales, and leadership, to align marketing strategies with business goals. Create and present sales reports, performance analysis, and realistic forecasts to the leadership team. Conduct market research to stay ahead of emerging trends, competitor strategies, and evolving customer needs. Leverage analytics tools to track and optimize key digital KPIs, ensuring both brand awareness and lead generation goals are met. Drive content strategy from creative ad copies to website content, ensuring it s engaging, impactful, and aligned with Machint s brand voice. Essential Requirements 10+ years of progressive experience in Digital Marketing leadership roles. Expertise in SEO, SEM, and digital advertising strategies. Proven track record of driving sales through digital channels. Strong understanding of social media algorithms, tools, and best practices. Experience with content creation, editing, and content marketing strategies. Ability to craft presentations, pitch digital strategies, and provide creative direction for campaigns. Experience in collaborating with influencers and driving strategic partnerships. Strong command over Google Analytics, Google Ads, Meta Ads Manager, and other relevant tools. Preferred Candidate Profile Male or Female candidates welcome. Strong understanding of the IT services industry. Excellent communication, interpersonal, and analytical skills. Attention to detail, ensuring accuracy across all marketing campaigns. Ability to work both independently and as part of a collaborative team. Comfortable in a fast-paced, dynamic environment. Employee Benefits 5-day work week Free lunch and snacks Festival celebrations, family day, and team outings Comprehensive health insurance Flexible working environment Company-sponsored certifications Travel opportunities Attractive bonuses Fixed, variable, project-linked, referral bonuses Diversity & Inclusion Machint is an Equal Opportunity Employer, welcoming applicants from all backgrounds, identities, and abilities. We are dedicated to creating an inclusive workplace where everyone feels valued and empowered.

Job Title: Application Developer - Front-End Web Developer Introduction: At IBM, we re transforming the future with our expertise in technology, and we need creative and skilled individuals like you to lead the way. As part of one of our IBM Consulting Client Innovation Centers (Delivery Centers), you ll be delivering cutting-edge technical solutions to a wide range of clients across both the public and private sectors globally. These centers serve as hubs of innovation, offering locally-based expertise to drive the adoption of new technology. As an Application Developer, you'll be a key player in shaping IBM s future. You ll work in an agile environment, translating system requirements into innovative system designs and development. Your contributions will directly impact IBM s global success as you collaborate and integrate code into large-scale enterprise systems. Join us and access the latest tools, education, and technologies to further your career with the world s technology leader. Your Role and Responsibilities: Collaboration and Teamwork: Work effectively as part of a team, sharing knowledge and learning from others in a fast-paced and dynamic environment. Training and Mentorship: Mentor and train colleagues on both technical and procedural aspects, helping to raise the technical expertise of the entire team. Strong Communication: Use your communication and collaboration skills to connect with team members, clients, and stakeholders to drive project success and solve challenges. Required Technical and Professional Expertise: Experience: 5-8 years of experience in front-end software development using modern programming languages. React Native & NodeJS: In-depth understanding of React Native and NodeJS, including their core principles. REST APIs / GraphQL: Experience developing and consuming REST APIs and GraphQL, with expertise in managing client-side data using Redux and GraphQL. Testing: Strong knowledge of testing frameworks like Jest, ensuring that your code is robust and of high quality. Clean Code Practices: A deep commitment to writing clean, maintainable code, following best practices and principles like Clean Code and JUnit testing. Preferred Technical and Professional Expertise: Performance Optimization: Experience in measuring and resolving performance bottlenecks using tools such as Chrome DevTools. Additional Tools: Familiarity with tools like Lighthouse, WebPage Test, or other custom tooling to optimize web performance. Strong Communication: Ability to collaborate effectively with team members and stakeholders to deliver solutions that meet business requirements. Innovation: Be part of a team that is leading global change and driving technological innovation across industries. Career Growth: Access to IBM s vast resources, continuous learning opportunities, and the latest technologies to advance your career. Global Impact: Your work at IBM will contribute to shaping the future of businesses and industries worldwide. Dynamic Work Environment: Work in a collaborative, inclusive, and dynamic culture that values personal and professional growth. If you re passionate about front-end development, eager to collaborate with innovative minds, and ready to make a global impact, join us at IBM and help us drive the future of technology.

Senior SAP FICO Solution Architect Join us and be part of our successful team! Baker Hughes, a leader in the oilfield services industry, offers exceptional opportunities for qualified individuals eager to grow within our high-performance organization. We leverage cutting-edge technologies to create value for our customers and shareholders, while ensuring safety and efficiency in all we do. Partner with the Best As a Senior SAP FICO Solution Architect, your responsibilities will include: Identifying and analyzing business requirements and functional specifications to design solutions that align with business needs and SAP capabilities, utilizing SAP PaPM and FICO. Configuring SAP PaPM/FICO system settings, managing unit, integration, and acceptance testing, and developing functional and technical specifications. Designing and implementing advanced financial models and solutions to support complex calculations, allocations, and reporting. Evaluating current business processes and systems to recommend improvements and implement best practices. Delivering end-to-end solutions that meet critical business objectives while ensuring alignment with industry standards. Troubleshooting complex issues, collaborating with subject matter experts to resolve defects. Proactively identifying opportunities for system optimization, performance improvements, and increased efficiency. Creating test scenarios, executing test cases, documenting test results, and ensuring quality assurance for the business. Supporting project planning, post-implementation activities, documentation, cutover plans, and transition planning. Fuel Your Passion To excel in this role, you should have: A minimum of 10-15 years of experience in SAP FI/CO modules. At least 5 years of techno-functional experience in SAP Finance. 2-3 years of proven experience as an SAP PaPM Systems Analyst, Developer, or Consultant, with a strong track record of successful implementations and system evolution, including configuration and customization. A Bachelor's or Master's degree in finance, business, technical discipline, or equivalent experience. Work in a Way That Works for You At Baker Hughes, we recognize that everyone has their unique way of working. In this role, we offer flexible working hours to help you achieve work-life balance and be most productive when it suits you best. Working With Us Our people are at the core of everything we do. At Baker Hughes, we re committed to developing, engaging, and empowering our employees, allowing them to bring their full authentic selves to work. We invest in the well-being and development of our team, training, rewarding talent, and cultivating leadership at all levels to drive excellence. Working for You At Baker Hughes, we believe that innovation is key to our future success. We prioritize employees who embrace change and contribute to driving progress. As part of our team, you ll receive a comprehensive benefits package, including: Flexible work-life balance policies and wellness programs Private medical care options Life insurance and disability programs Tailored financial programs Additional voluntary benefits About Us Baker Hughes is a global energy technology company providing innovative solutions to energy and industrial customers worldwide. With over 120 years of experience, we operate in more than 120 countries, leading the way in energy transformation by making it safer, cleaner, and more efficient for the world. Join Us If you re looking for an opportunity to make a real impact in a company that values innovation, progress, and a forward-thinking approach, we want to hear from you! Become part of a team that will challenge and inspire you. Together, we can take energy forward.

Location: Wherever innovation calls currently Pune, India Company: Wipro Limited Where Transformation Meets Imagination The Bridge Builder: Business Analyst Edition Welcome to Wipro, a place where technology bends to imagination, and solutions aren t just delivered they re crafted with purpose. We re assembling a team of curious minds who love to decode customer wishes, translate them into technical magic, and bring dreams to life. Enter: The Business Analyst, aka The Professional Mind Reader, aka The Human API between our clients and tech wizards. Your Mission: Decode, Design, Deliver Phase 1: Speak the Language of Customers Your first superpower? Understanding what customers mean not just what they say. Meet clients, listen intently, and capture every functional, non-functional, and maybe-even-impossible requirement they throw your way. Dive deep into their RFIs and RFPs like you re solving a treasure map. Sketch out workflow charts, diagrams, and system capabilities you turn chaos into clarity. Gather the right squad internally (project managers, presales gurus, tech architects), and cook up the perfect response to every client ask. Be the voice of reality if a request impacts cost or timeline, you re the first to raise the flag. Present prototypes, show off solutions, and become your client s trusted advisor not just a note-taker. Phase 2: Speak the Language of Delivery Superpower number two? Translating customer dreams into technical reality. Keep the delivery team tuned into every whisper of customer feedback. Review test cases to make sure every client wish made it into the final bake. Run root cause analyses if things go sideways and suggest fixes like a pro. Be the guardian of change requests you re the one making sure new ideas make it to the blueprint. Support QA teams, join hands for UAT demos, and make sure every test is a triumph. Help stitch the final solution together before the grand reveal. And once the project kicks off, stay close guiding the delivery ship to safe harbor. Phase 3: Spread the Knowledge Superpower number three? Turning your smarts into sharable gold. Connect with fellow BAs to swap secrets, tools, and tricks of the trade. Write whitepapers, pen down POVs, and sprinkle your expertise into every corner of Wipro s knowledge galaxy. Build a library of use cases and reusable assets, so no one has to start from scratch. Research industry trends because a wise analyst knows the future before it knocks. Your Scorecard (How We ll Know You re a Legend) This isn t just a job post. It s a call to reinvent yourself. At Wipro, we re rewriting the rules of work, one bold reinvention at a time. If you love connecting the dots between business needs and technical brilliance, this is where you belong. Reinvent your world and ours. Join Wipro. Bring your best ideas. Shape the future. (PS: We explicitly welcome applications from people with disabilities everyone belongs here.)

About the Job Like Google's own ambitions, the role of a Software Engineering Manager goes beyond Search. This position combines technical leadership with team management to drive high-impact AI/ML projects while enabling engineers to deliver their best work. You ll manage project goals, product strategy, and team development, ensuring that both innovation and execution stay at the forefront. Google s engineering teams tackle challenges across AI, natural language processing, large-scale system design, distributed computing, security, and more. As a manager, you ll guide the team in exploring new technologies while building AI/ML solutions that scale for Google's IT and Support business, driving efficiencies at scale through automation. In Corp Eng, we deliver world-class business solutions for all Googlers. By combining AI, ML, and automation, we help improve processes, build impactful solutions, and empower teams to create more helpful products and services. Simply put: We are Google for Googlers. Responsibilities Lead a team of engineers, driving technical strategy and execution of key AI/ML projects, ensuring timely and high-quality delivery. Build applied ML products using the latest ML techniques and tools (e.g., TensorFlow, deep learning, natural language processing). Drive engineering projects and ML model development to enable agentic automation and deliver scalable solutions. Collaborate with leadership across functions to identify new opportunities, design solutions, and shape the vision for AI/ML in the IT and Support space. Minimum Qualifications Bachelor s degree in Computer Science, a related technical field, or equivalent practical experience. 8 years of experience in software development using one or more programming languages (e.g., Python, C, C++, Java, JavaScript). 5 years of experience with machine learning algorithms and tools (e.g., TensorFlow) or applied ML (e.g., deep learning, natural language processing). 3 years of technical leadership experience, including 2 years in people management or team supervision. Preferred Qualifications Master s degree or PhD in Engineering, Computer Science, or a related technical field. Strong knowledge of AI/ML algorithms, techniques, and tools. Excellent problem-solving, analytical, and communication skills.

Key Responsibilities Identify, qualify, and pursue new business opportunities within the enterprise market, with a focus on BFSI clients and large enterprises. Leverage your expertise in SIEM, SOAR, and cybersecurity to conduct thorough assessments of client security needs and recommend tailored solutions that address their specific requirements. Develop and maintain a robust sales pipeline, managing multiple opportunities simultaneously and driving each to successful closure. Collaborate closely with internal technical teams to design comprehensive security solutions that align with client objectives and regulatory requirements. Lead high-level discussions with C-level executives, IT leaders, and security professionals to articulate the value proposition of our solutions and overcome objections. Prepare and deliver compelling sales presentations, proposals, and demonstrations that showcase the capabilities and benefits of our products and services. Negotiate contracts, pricing, and terms with clients, ensuring favorable outcomes while maximizing revenue and profitability. Stay abreast of industry trends, emerging technologies, and competitive developments in the cybersecurity landscape, providing valuable insights to inform sales strategies. Cultivate strong relationships with strategic partners, industry associations, and professional networks to expand our reach and generate new business opportunities. Utilize CRM software and sales analytics tools to track sales activities, monitor pipeline progress, and generate accurate forecasts. Qualifications Strategic Leadership & Messaging Develop and execute comprehensive product marketing strategies for our Adaptive MDR solution. Craft compelling product positioning, messaging, and narratives that resonate with our US target audience and illustrate our unique value proposition. Lead go-to-market strategies for new product launches, ensuring successful adoption and market penetration. Collaborate with cross-functional teams to align marketing efforts with business objectives. Content Creation & Campaign Management Create engaging content across various formats, including thought leadership assets, landing pages, solution decks, reports, blogs, and demos. Design and execute strategic marketing campaigns with clear goals, targeted messaging, and precise segmentation strategies. Ensure all content and campaigns align with our brand voice and communicate our product benefits effectively Industry Presence and Thought Leadership Lead Netenrich's presence at key industry events and deliver compelling presentations to customers, influencers, and conference audiences. Build and maintain relationships with industry analysts and influencers to enhance our market position. Market Intelligence and Analysis - Conduct thorough market research to gain insights into customer needs, market trends, and competitive landscape. Analyze campaign effectiveness and provide data-driven recommendations to improve marketing performance and product positioning. Your Qualifications 10+ years of product marketing experience, with at least three years in a leadership role in the cybersecurity industry. Deep understanding of MDR solutions and related technologies (SIEM, SOAR, security operations). Proven track record in developing and executing successful marketing strategies for complex technical solutions, preferably involving advanced technologies (Data Lake, AI/ML, Big Data, SaaS, and Cloud). Exceptional storytelling abilities and strong public speaking skills, with experience presenting to diverse audiences. Demonstrated ability to work effectively with cross-functional teams, including product management, sales, and technical teams, and drive data-driven decisionmaking. Experience in competitive analysis, market positioning, and using marketing analytics tools. Experience working in a global company with distributed teams is a plus. Ability to adapt quickly in a fast-paced, evolving industry. Future Growth Opportunity While initially an individual contributor role, this position has strong potential to evolve into a key leadership role as our team expands. The ideal candidate will demonstrate the ability to mentor and guide team members, shaping our product marketing organization. Competitive salary and comprehensive benefits package. Opportunity to work with innovative technologies in a rapidly growing industry. A collaborative and inclusive work environment that values diversity of thought. Significant professional development and career growth opportunities. Chance to make a real impact in the cybersecurity space. At Netenrich, you'll shape the future of cybersecurity marketing and grow into a leadership role. If you're a strategic thinker with a passion for technology, a track record of marketing success, and the ambition to lead and innovate in cybersecurity, we want to hear from you! Qualification : 10+ years of product marketing experience, with at least three years in a leadership role in the cybersecurity industry.

Overview Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. The Microsoft Security Response Center (MSRC) is responsible for detecting, protecting, and responding to threats that affect Microsoft s products and services. We are looking for a motivated Security Researcher II to join our team. As part of the MSRC, our team is responsible for analyzing vulnerabilities found in Microsoft s products and services to determine their root cause, severity, and security impact. This analysis plays a critical role in shaping the security updates that are deployed to customers. The knowledge that we gain from analyzing vulnerabilities also informs the offensive and defensive security research performed by our team. As part of this research, our team works collaboratively with many teams across Microsoft to investigate, develop, and deploy security features that help discover and mitigate the biggest threats to customers. Our team is passionate about a range of topics including vulnerability discovery & automation, safer programming languages, exploit and vulnerability mitigations, software sandboxes, penetration testing & red teaming, exploit development, operating systems security (Windows and Linux), virtualization security, cloud services security, OWASP top 10, and hardware vulnerabilities and mitigations. This particular role is focused on the online services (OLS), e.g. cloud and web bugs. This is a unique opportunity to have a positive impact on improving safety for customers around the world and to work on challenging real-world security problems as part of a supportive and collaborative team. Microsoft s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Qualifications Bachelor's Degree in Statistics, Mathematics, Computer Science or related field and experience in software development lifecycle, large-scale computing, modeling, cybersecurity, and/or anomaly detection In-depth experience in working as a security engineer Experience in identifying common vulnerability types (OWASP top 10, CWE top 25) in software and services written in C#, JavaScript/HTML, C++, C, etc Ability to debug and root cause vulnerabilities in software, services, and cloud platforms Excellent written and verbal communication skills Preferred Qualifications: Public track record of vulnerability research and discovery Familiarity with cloud service architectures (Azure etc), design, and implementations Familiarity with operating system internals for Windows and/or Linux Familiarity with exploitation techniques and mitigations Responsibilities Analyzing vulnerabilities in software and services to determine their root cause, severity, and security impact Identifying variants of vulnerabilities and discovering new vulnerabilities Building tools and inventing new approaches to automate the discovery & analysis of vulnerabilities Analyzing trends in vulnerabilities being discovered to spot patterns Researching, developing, and deploying mitigations for common patterns of vulnerabilities Performing penetration testing, offensive security research, and red teaming activities Engaging with and contributing knowledge back to the security research community Mentoring and contributing to the growth of individuals within the team and across Microsoft Supporting a healthy and inclusive culture within the team and across Microsoft Qualification : Bachelor's Degree in Statistics, Mathematics, Computer Science or related field and experience in software development lifecycle, large-scale computing, modeling, cybersecurity, and/or anomaly detection

About Us: Nspira is delighted to present a fantastic opportunity for both freshers and experienced candidates with strong language proficiency to join our dynamic team. If you are a motivated individual with a passion for customer service and relationship management, this is the role for you! Key Responsibilities: Address customer and employee concerns while providing insightful suggestions and solutions. Maintain and update the database for all information related to the assigned branch. Manage logistics data and maintain records using Excel. Build and nurture relationships with office employees to ensure the smooth flow of work and collaboration across teams. Desired Candidate Profile: Educational Qualification: Intermediate or any Graduate is eligible to apply. Language Proficiency: Fluent in English, Hindi, and the local language. Work Schedule: Flexibility to work 6 days a week from the office near Kandalakoya. What We Offer: Salary: Competitive salary as per market standards. Career Path: Progressive career growth with ample learning opportunities. Corporate Exposure: Experience working in a dynamic and fast-paced corporate environment. Personality Development: Enhance your professional skills and personal growth. Leadership Opportunities: Potential for future leadership roles as part of the organization s growth. What You Can Bring to the Role: Passion for the job and a commitment to excellence. Proven ability to multitask effectively. Strong teamwork skills and collaborative mindset. Excellent communication skills with a positive, winning attitude. Willingness to take on challenges and an eagerness to learn. A sincere approach to work with integrity, transparency, and a supportive attitude. Employee Progression: We are committed to continuously reviewing and promoting employees to help them grow faster within the organization. Many of our long-term employees (20 30 years) have thrived by taking on different roles and responsibilities, growing within the company. If you're eager to contribute to a growing organization and have the skills we re looking for, we d love to hear from you!

Description A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes. This role involves handling critical customer escalations, career development of individuals, and project management processes. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to grow the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is expected to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of world-class support services. Location: Hyderabad/Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours 5.30 AM IST onwardsWork hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support management roles. Strong Experience in managing technical support professionals. Experience with support tools and phone systems. Excellent written and verbal communication skills. Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organizational skills Ability to develop and deliver creative business solutions for complex problems Ability to attract, hire and retain high-performing support professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday. Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Manage key processes including FAQ analysis, case reviews, and customer feedback analysis Develop and maintain Support procedures and policies Advocate for customers and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdays Work as Duty Manager on rotation or as per business needs handling customer escalations and priority issues Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management