Call Handling Jobs in Mumbai

Manager - Infra Projects & Facilities Location: Mumbai Group Company: CEAT Job Description CEAT, a leading global tire manufacturer, is looking for a Manager - Infra Projects & Facilities to oversee day-to-day operations and maintenance of facilities, ensure seamless vendor management, and handle the corporate travel portfolio. This role requires a proactive approach to maintaining infrastructure, managing utilities, and enhancing overall productivity. Key Responsibilities Facilities Management and Maintenance Manage corporate office facilities, company-owned/leased residences, and guest houses. Ensure smooth functioning of communication channels, conference facilities, and mechanical functions. Oversee facility maintenance tasks including safety, sanitation, and grounds equipment. Ensure uninterrupted utility supply, including electricity, water, and HVAC, across all properties. Maintain housekeeping and maintenance quality standards for office and residential spaces. Provide administrative onboarding support to new joinees and senior management. Manage repair, maintenance, and replacement of office equipment, furniture, and vehicles. Vendor Management Liaise with government authorities to ensure regulatory compliance. Build and manage relationships with suppliers and service providers for facility services. Inspect work for compliance with specifications and quality standards. Ensure timely delivery of cleaning, security, and maintenance services. Travel Portfolio Management Liaise with airlines regarding group travel volume and negotiate corporate discounts. Finalize agreements with Travel Management Companies (TMCs) and ensure closure of corporate codes. Coordinate MICE (Meetings, Incentives, Conferences, and Exhibitions) and bulk travel requirements. Integrate Travel & Expense vendors with internal Admin and Accounts teams. MIS and Documentation Maintain accurate MIS to support budgeting and financial planning. Provide reports and analysis as requested by the Admin Head or senior management. Key Competencies Project Management: Ability to manage multiple infrastructure projects from conception to execution. Vendor Management: Strong negotiation and relationship-building skills. Budgeting & MIS: Proficiency in financial planning and handling data reporting for stakeholders. Communication & Coordination: Effective liaison skills with departments and government bodies. Required Qualifications & Experience Education: Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field. Experience: 7-10 years in facilities management, infrastructure projects, and vendor management. Knowledge: Strong understanding of utility management and corporate travel coordination. Work with a global leader in the tire manufacturing industry. Dynamic and growth-oriented environment with career advancement opportunities. Collaborate with senior management and diverse stakeholders to drive efficiency. Qualification : Bachelor's degree in Engineering, Facilities Management, Business Administration, or a related field

Operations Executive Experience: 0 - 3 Years Location: Mumbai About the Role We are seeking a motivated and detail-oriented Operations Executive to join our team in Mumbai. As part of the operations team, you will play a key role in supporting the foreign exchange (Forex) and remittance processes, ensuring compliance with policies, and providing efficient service to clients. This is an excellent opportunity to gain hands-on experience in a dynamic financial services environment. Key Responsibilities Forex & Remittance Operations: Ensure adherence to all policies and compliance requirements related to Foreign Exchange (Forex) and remittance business operations. Handle activities related to Forex buying and selling, as well as remittance processing. Bank Reconciliations & Query Handling: Manage bank reconciliations, address any queries related to Forex transactions, travel cards, and remittance services, and provide timely resolutions to customer inquiries. Branch Operations Support: Support day-to-day branch operations, ensuring that processes are followed as directed by senior associates, Branch Manager, or Operations Manager. Transaction Entry & Timeliness: Ensure timely entry of transactions into the ERP system and maintain turnaround times (TAT) in line with service expectations. Compliance & Audit: Address compliance and audit queries efficiently, ensuring all records and transactions are fully compliant with internal policies and regulatory guidelines. Customer Support: Provide high-quality support to clients, addressing their needs with a sense of urgency and ensuring smooth operational workflows. Qualifications Education & Experience Education: Bachelor s degree in Finance or a related field (any degree also considered). Skills Basic understanding of the Forex market and remittance operations. Strong Microsoft Excel skills for data management and reporting. Strong attention to detail and ability to handle complex queries. Excellent communication skills, both written and verbal. Ability to handle client queries and concerns with professionalism and a sense of urgency. Preferred Skills Experience dealing with exchange terminals is a plus. Personal Attributes Strong sense of ethics, integrity, tact, and diplomacy. Proactive and collaborative mindset with good coordination skills. A dynamic work environment with opportunities for professional growth and skill development. Exposure to the Forex and remittance industry, providing valuable experience in financial operations. A collaborative and supportive team culture. Qualification : Bachelors degree in Finance or a related field (any degree also considered)

Position: Compliance Executive Location: Mumbai Qualification: Graduate Experience: 0 to 2 years Job Description: As a Compliance Executive, you will play a key role in supporting the compliance function within the organization. You will assist in maintaining regulatory adherence, supporting internal policy development, and ensuring that all compliance activities are efficiently tracked and documented. Key Responsibilities: Regulatory Compliance: Track and maintain an updated repository of RBI circulars, notifications, and guidelines that affect NBFCs. Assist in managing compliance checklists and ensure adherence to internal and regulatory timelines. Monitoring & Reporting: Support compliance testing efforts and help identify any gaps or deviations in compliance practices. Prepare and assist in generating compliance status reports and dashboards for internal review. Draft and maintain periodic compliance notes and reports. Policy & Documentation Support: Help in drafting, reviewing, and updating policies, Standard Operating Procedures (SOPs), and compliance manuals. Ensure all compliance-related documents are kept up to date. RBI Correspondence: Assist the Chief Compliance Officer (CCO) in compiling data and preparing documentation for RBI queries, inspections, and supervisory visits. Coordinate internally to gather data for compliance submissions and ensure timely follow-ups. Training & Awareness: Support compliance awareness programs across departments by helping organize training sessions and facilitating internal communications regarding compliance updates. Key Qualifications & Skills: Basic understanding of RBI regulations relevant to NBFCs. Proficiency in MS Excel, Word, and PowerPoint for handling data and preparing reports. Strong attention to detail, particularly in documentation and follow-ups. Good communication skills and the ability to analyze compliance-related issues effectively. Qualification : Graduate

Position: Data Analyst Collections Location: Mumbai Qualification: Graduate Experience: 3 to 6 years Job Description: We are looking for a Data Analyst Collections to join our team. This role involves analyzing and interpreting data from multiple sources to provide actionable insights and support decision-making. You will be responsible for reporting, system management, process improvement, and collaborating cross-functionally to drive performance improvements. Key Responsibilities: Data Analysis & Reporting: Collect and analyze data from various sources to identify trends, patterns, and key insights. Prepare daily, weekly, and monthly operational reports as well as client-specific reports. Design and manage interactive dashboards to track key performance indicators (KPIs) and provide insights for management decision-making. System Management: Oversee the daily operation and maintenance of information systems, ensuring smooth and secure data handling. Ensure the accuracy, security, and integrity of all databases. Provide support for troubleshooting and resolving any system-related issues. Process Improvement & Automation: Identify and implement opportunities to enhance reporting processes and system efficiency. Automate repetitive tasks and processes using advanced Excel functions (VBA, Macros), SQL, and BI tools such as Power BI or Tableau. Strategic & Cross-Functional Support: Collaborate with various departments to understand data requirements and deliver customized reports. Monitor compliance with Service Level Agreements (SLAs), internal controls, and regulatory standards. Provide technical support to enhance decision-making and business performance across teams. Key Qualifications & Skills: Technical Expertise: Advanced proficiency in MS Excel (functions, VBA/Macros), SQL, Tableau, Power BI, and database management systems. Analytical Skills: Strong ability to process large datasets, identify trends, and derive actionable insights. Regulatory Knowledge: Familiarity with debt collection laws, compliance requirements, and reporting standards (preferred for roles related to collection or finance MIS). Communication Skills: Ability to clearly present data insights to both technical and non-technical stakeholders. Qualification : Graduate

Job Title: Junior Data Center Engineer Location: Mumbai Experience: 1-5 Years Job Summary: We are looking for two enthusiastic and technically adept Junior Data Center Engineers to support the day-to-day operations at our Mumbai data center. Under the guidance of a Senior System Administrator, the ideal candidates will assist in hardware installations, monitoring, troubleshooting, and maintaining both physical and virtual infrastructure. Key Responsibilities: Hardware Installation & Maintenance: Assist in the installation and maintenance of servers, network devices, and racks. Environment Monitoring: Monitor key data center environmental factors such as temperature, humidity, and power to ensure optimal conditions. Troubleshooting: Perform basic troubleshooting of hardware and network issues, escalating more complex problems as needed. Remote Hands Support: Provide support for remote hands requests and coordinate with internal teams for resolutions. Inventory Management: Maintain accurate inventory of IT assets and ensure proper documentation for all equipment. Patching & Cabling: Assist in the patching, cabling, and labeling of equipment for organization and efficiency. Incident Handling: Follow SOPs for incident handling, escalation, and reporting to ensure smooth operations. Security & Compliance: Ensure compliance with physical security and access protocols for the data center. Scheduled Maintenance & Upgrades: Participate in scheduled maintenance and upgrades of data center infrastructure. Technical Skills: Operating Systems: Basic understanding of Windows and Linux operating systems. Networking: Familiarity with networking concepts such as IP, DNS, DHCP. Virtualization: Exposure to virtualization platforms like VMware and Nutanix (preferred). Data Center Operations: Knowledge of data center hardware components and operations. Monitoring & Ticketing Tools: Experience working with monitoring tools and ticketing systems. Hardware Handling: Comfort with hardware handling, cabling, and labeling. Soft Skills: Communication: Good communication and interpersonal skills to effectively collaborate with internal teams and vendors. Willingness to Learn: Eagerness to learn and adapt to new technologies in the data center environment. Attention to Detail: Strong attention to detail with a focus on documentation and operational accuracy. Adaptability: Ability to work in shifts and handle pressure in a fast-paced environment. Team Player: Proactive and collaborative attitude to contribute effectively to team success. Preferred Qualifications: Education: Diploma or Bachelor s degree in Computer Science, IT, or a related field. Certifications: Certifications such as CCNA, CompTIA A+, or equivalent (preferred but not required). Dynamic Environment: Be part of a fast-paced and innovative data center team, supporting critical infrastructure operations. Learning Opportunities: Gain hands-on experience in both physical and virtual environments with exposure to cutting-edge technologies. Growth Potential: Opportunity to expand your skill set and grow within a rapidly evolving field. Qualification : Diploma or Bachelors degree in Computer Science, IT, or a related field

Wealth Manager Direct Sales Location: Mumbai Experience Required: 4+ Years Industry: BFSI (Banking, Financial Services, and Insurance) Employment Type: Full Time Job Summary: We are looking for a result-driven Wealth Manager Direct Sales to join our growing team in Mumbai. The ideal candidate will have a strong track record in sales within the financial services industry and will be responsible for client acquisition, relationship management, and achieving revenue targets through direct interactions and personalized wealth solutions. Key Responsibilities: Develop and maintain strong relationships with existing clients to grow wallet share and foster client loyalty. Acquire new clients through personal network, company-generated leads, and references. Meet or exceed monthly and quarterly sales targets for: New investments/inflows Cross-sell and up-sell of financial products Reference and lead generation Regularly connect with clients via calls, meetings, and follow-ups to drive engagement and conversions. Maintain consistent daily/weekly/monthly contact goals with leads and clients. Provide accurate and timely updates on client interactions, leads status, and follow-ups using prescribed reporting formats. Maintain a deep understanding of financial products (mutual funds, insurance, fixed income, etc.) to offer customized solutions. Key Skills & Competencies: Excellent verbal and written communication skills Strong sales acumen and a passion for client servicing and relationship building Self-motivated and result-oriented with the ability to work independently Comfortable handling a wide range of client profiles and understanding their financial goals Strong time management and follow-up discipline Willingness to continuously learn and stay updated on financial products and market trends Qualifications: Graduate (any discipline) a background in Finance will be a plus NISM Certification (mandatory) preferably in Mutual Funds or Investment Advisory Preferred Experience: Minimum 4 years of proven success in direct sales within the financial services or wealth management domain Exposure to a range of investment products and advisory services

Job Title: Senior Director Product Marketing Location: Mumbai Department: Marketing Type: Full-Time About the Role We re looking for a visionary and strategic Senior Director of Product Marketing to lead the positioning, narrative, and go-to-market strategy for our suite of customer engagement solutions. In this leadership role, you ll be at the heart of our product growth engine bridging Product, Sales, Marketing, and Customer Success to deliver compelling messaging, drive product-market fit, and enable high-impact launches. You will lead a high-performing team responsible for crafting differentiated messaging, enabling field success, delivering competitive intelligence, and influencing both the market and the product roadmap. This is an exceptional opportunity for a marketing leader who thrives at the intersection of storytelling, strategy, and execution in a fast-paced, global SaaS environment. Key Responsibilities Product Positioning & Messaging Define and evolve a compelling product narrative aligned with our company s mission and vision. Create differentiated messaging and value propositions tailored for enterprise buyers across verticals (BFSI, eCommerce, OTT, Telecom, etc.). Ensure consistency and clarity across all customer touchpoints website, campaigns, sales collateral, PR, and analyst interactions. Go-to-Market Strategy (GTM) Own the end-to-end GTM strategy for product launches and key initiatives in collaboration with Product, Sales, and Customer Success. Establish GTM metrics, orchestrate cross-functional execution, and iterate based on feedback and performance. Competitive & Market Intelligence Lead market research and competitive analysis to inform positioning, product development, and sales strategies. Develop battle cards, market landscapes, win/loss analysis, and actionable insights to strengthen GTM execution. Sales & Field Enablement Partner closely with Sales to develop impactful sales tools including decks, demos, messaging frameworks, and objection handling content. Design and lead training programs for Sales, BDRs, and channel partners to ensure message alignment and field readiness. Customer & Market Insights Drive customer advocacy initiatives case studies, testimonials, reviews, and reference programs. Facilitate customer advisory boards, surveys, and interviews to uncover needs, validate direction, and capture market trends. Translate insights into strategic recommendations for Product and Marketing. Analyst & Influencer Relations Build and nurture relationships with key industry analysts (e.g., Gartner, Forrester, G2). Manage strategic briefings and secure positioning in relevant industry reports and rankings. Must-Have Qualifications 12+ years of experience in B2B enterprise software marketing, with significant leadership in product marketing. Proven success in launching and scaling enterprise-grade SaaS products. Deep domain expertise in customer engagement, marketing tech, or adjacent SaaS categories. Strong storytelling and messaging skills with executive-level communication and presence. Analytical and data-driven mindset with the ability to translate insights into strategy. Experience building and leading global product marketing teams. MBA from a Tier-1 business school or equivalent leadership experience. Preferred Qualifications Experience working with analyst relations and influencing market perception. Background in hypergrowth, venture-backed SaaS companies is a plus. Familiarity with product-led growth (PLG) and account-based marketing (ABM) strategies. Be part of a patent-backed product portfolio with 11 proprietary technologies delivering real innovation in customer engagement. Play a key role in shaping the future of mobile-first engagement platforms reaching 3+ billion devices and processing 30+ billion events daily. Thrive in a culture of ownership, curiosity, and growth, with global impact. Enjoy comprehensive Full-Spectrum Benefits, support programs, and a work environment designed to help you succeed and grow. Qualification : MBA from a Tier-1 business school or equivalent leadership experience

Job Title: Senior Engineer Project Execution Location: Mumbai Experience: 8+ Years Role Overview: We are looking for a highly capable Senior Engineer to oversee on-site construction activities and ensure projects are executed efficiently, within timelines, and in accordance with quality and safety standards. The ideal candidate will bring strong site supervision skills, hands-on experience in labour management, and a disciplined approach to project reporting and documentation. Key Responsibilities: Project Supervision & Execution Supervise all on-site construction activities, ensuring adherence to project specifications, quality standards, and timelines. Monitor project progress in real time and ensure timely completion within contractual deadlines to avoid cost overruns. Coordinate the timely availability of materials, tools, and equipment by providing accurate forecasts and updates to the Project Manager. Report immediately to the Project Manager in case of any site-related issues, safety incidents, or abnormalities that may disrupt workflow. Ensure all construction activities are executed as per approved drawings and contractual obligations. Labour Management Assess labour requirements based on the project schedule and ensure optimum deployment. Liaise with labour contractors to maintain an adequate and balanced workforce at all times. Monitor labour productivity, avoid overstaffing or understaffing, and prevent mismanagement on site. Documentation & Reporting (MIS) Maintain accurate records of site activities, work progress, material usage, and labour deployment. Prepare and submit reports and documentation as required by senior management in a timely and structured manner. Self-Development Actively participate in all training programs (technical and behavioral) conducted or sponsored by the company. Take initiative to upgrade skills and expand knowledge in related technical areas. Qualifications & Skills: Degree/Diploma in Civil Engineering or a related discipline. Minimum 8 years of experience in site execution, project coordination, and labour management, preferably in the real estate or construction industry. Strong understanding of construction methodologies, project scheduling, and site safety norms. Excellent coordination and communication skills to work across teams and with external stakeholders. Proactive, solution-oriented, and capable of handling site-related challenges independently. Qualification : Degree/Diploma in Civil Engineering or a related discipline

Position: Manager Taxation Department: Finance & Accounts Division: Corporate Finance & Accounts Location: Mumbai Experience: 10+ years post-qualification Qualification: Chartered Accountant (C.A.) Job Purpose To lead and manage all aspects of direct and indirect taxation, including GST, Income Tax, TDS, and other regulatory compliance. The role involves representing the organization before tax authorities, managing assessments, returns, and ensuring tax efficiency across all registered entities and sister concerns. Key Responsibilities Indirect Taxation (GST & Service Tax): Manage timely registration, POB amendments, and monthly/annual GST returns across all registered states (currently 9 states and 5 sister concerns). Handle GST assessments, appeals, notices, and drafting of replies for all registered entities. Ensure accurate GSTR-1, GSTR-3B, ITC-04 filings, and coordinate annual returns (GSTR-9 & 9C) in collaboration with GST auditors. Advise on and manage e-way bill generation before movement of goods. Conduct test checks of invoices booked in Tally and ensure corrections are made where necessary. Analyze and implement ITC reversals (180-day rule), RCM, blocked credits, and make corresponding entries in books and GST returns. Direct Taxation: Supervise and assist subordinates appearing before Income Tax authorities for assessments, appeals, rectifications, and online responses. Oversee TDS compliance and assessments, including VAT and SEZ-related tax proceedings. Coordinate preparation and timely filing of income tax returns and other related statutory submissions. General & Strategic Tax Compliance: Ensure timely compliance with ROC, FLA, and all statutory tax filings (Income Tax, GST, etc.). Provide tax advisory to business development (BD) teams for bidding, including issuing necessary CA certifications for tenders. Review client invoices to validate tax codes (HSN/SAC), tax rates, and nature of work especially for new projects or exports/zero-rated transactions. Continuously respond to and resolve tax-related queries raised by various departments and government bodies. Coordinate with statutory auditors for quarterly audits, financial preparation, fixed asset registers, and provisional balance sheets. Drive process improvements to minimize recurring tax issues and strengthen compliance systems. Preferred Candidate Profile Qualified Chartered Accountant with 10+ years of post-qualification experience in taxation. Strong hands-on experience in GST, Direct Tax, and TDS matters. Proven track record of handling scrutiny, assessments, and appearing before tax authorities. Excellent written and verbal communication skills with strong presentation abilities. Experience in client handling and team management. In-depth knowledge of Indian tax laws and evolving compliance requirements. Proficiency in MS Office tools, Tally, and tax software platforms. Qualification : Chartered Accountan

Position: Sr. Manager Procurement Department: Supply Chain Management (SCM) Division: Corporate Location: Mumbai Experience: 10+ years Qualification: B.E. Civil / Mechanical Job Purpose To lead the procurement function by managing end-to-end sourcing, vendor relationships, cost optimization, and supply chain compliance to ensure the timely and cost-effective availability of materials and services for project and business operations. Key Responsibilities Procurement Operations Manage the full procurement cycle: vendor identification, quotation analysis, commercial/technical negotiation, and purchase order issuance. Ensure timely and cost-efficient procurement of materials, equipment, and services. Oversee logistics and stores functions to ensure smooth material movement and inventory control. Strategic Sourcing & Cost Optimization Drive cost-saving initiatives through strategic sourcing and supplier consolidation. Identify alternate vendors and materials to reduce costs without compromising on quality or timelines. Monitor procurement trends, pricing benchmarks, and market developments. Vendor & Supplier Management Develop and maintain strong, collaborative relationships with key suppliers and vendors. Monitor supplier performance in terms of delivery timelines, quality, and service levels. Lead vendor development initiatives to build a robust and reliable supplier base. Conduct regular vendor review and negotiation meetings to ensure continuous improvement. Cross-Functional Coordination Collaborate with project, engineering, and operations teams to forecast and fulfill material requirements. Resolve disputes or discrepancies related to material quality, delivery schedules, or invoicing. Support compliance with all internal procurement policies, processes, and ISO standards. Regulatory & Documentation Compliance Manage import/export processes and ensure compliance with all regulatory documentation and statutory requirements. Maintain accurate procurement records, contracts, and reports for internal audits and performance tracking. Leadership & Team Development Lead, mentor, and guide the procurement team; define clear goals and KPIs. Encourage a culture of accountability, efficiency, and continuous improvement within the team. Provide coaching and training to enhance the team s capabilities in sourcing, negotiation, and vendor management. Preferred Candidate Profile Bachelor's degree in Civil or Mechanical Engineering. Minimum of 10 years of experience in procurement, preferably in engineering, construction, infrastructure, or EPC sectors. Proven experience in vendor management, cost optimization, import/export handling, and team leadership. Strong commercial acumen and negotiation skills. Proficiency in ERP systems and MS Office tools. Familiarity with ISO standards and procurement compliance procedures. Qualification : B.E. Civil / Mechanical

Job Title: Critical Project Lead - Society Finance & Compliance Location: Mumbai Department: Project Operations About Zipgrid Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company specializing in technology-enabled Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, Zipgrid has emerged as a market leader, delivering comprehensive solutions to over 550+ housing societies and commercial communities. Our philosophy, Let the experts do the work, underpins a decade of expertise in creating superior community living and working experiences. Role Overview At Zipgrid, every society or commercial complex is treated as a distinct Project. The Critical Projects Lead is entrusted with troubleshooting urgent issues in high-priority projects and managing critical client relationships. This role combines technical expertise with strong client engagement skills to proactively resolve escalations and maintain trust. Reporting directly to the Senior Vice-President FinOps and with a dotted line to the CEO, the Critical Projects Lead is pivotal in maintaining client satisfaction and project success. Qualifications Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance) 5 to 7 years of post-qualification experience, preferably in a Managed Services or consulting environment Key Responsibilities Client Onboarding Lead onboarding for new clients, acting as the primary liaison between delivery teams and clients. Coordinate and delegate tasks effectively across delivery teams during onboarding. Facilitate seamless knowledge transfer between outgoing and incoming service teams to ensure uninterrupted client support. Set clear, realistic expectations for onboarding timelines and challenges, fostering client trust. Collect and analyze client feedback to improve onboarding processes. Managing and Troubleshooting Critical Client Projects Oversee critical client accounts, ensuring timely and budget-compliant project delivery in high-stakes situations. Build and sustain strong relationships with key client decision-makers. Communicate project status clearly to senior management and clients, managing expectations proactively. Develop and implement comprehensive project plans including timelines, milestones, and resource allocation. Identify potential risks early and implement mitigation strategies to prevent escalation. Resolve client escalations promptly and effectively. Track and report project performance metrics to internal and external stakeholders. Requirements and Skills Minimum 5+ years in a client-facing role within managed services, consulting, or similar environments. Solution-oriented mindset with modern managerial skills and creative problem-solving ability. Strong command over finance and accounting concepts with excellent presentation skills. Ability to interpret complex financial data and reporting under India GAAP; proficient with accounting software such as Tally. Working knowledge of Indian tax laws including income tax and GST, along with regulatory compliance. Exceptional communication, interpersonal, and negotiation skills. Proven ability to build and maintain relationships across all client levels. Experience in managing client expectations and handling escalations tactfully. Entrepreneurial mindset coupled with a strong work ethic. Excellent analytical, organizational, and time management capabilities. Ability to work both independently and collaboratively within teams. Zipgrid offers you a dynamic environment to solve challenging problems, build lasting client relationships, and contribute to pioneering technology-driven community management. Qualification : Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance)

Sales - Regional Manager Location: Mumbai Roles & Responsibilities Drive sales growth by proactively generating business through cold calling. Plan and achieve sales targets for the assigned region aligned with the company s strategic objectives. Generate revenue by managing SMB and Enterprise accounts efficiently. Ensure consistent month-on-month category growth. Identify and penetrate new market segments to boost revenue. Scout and nurture talented resources to build a strong sales team in the future. Maintain accurate and timely updates of various sales reporting formats. Desired Skill Set Highly motivated, proactive go-getter with a self-driven attitude. Excellent communication skills, able to articulate ideas clearly and fluently in English. Strong problem-solving abilities. Preferred experience in Media Sales or direct B2B sales. Comfortable managing both retail sales (including daily numbers reporting) and corporate sales (handling client calls and independently closing deals). Background in Advertising, Marketing, or Sales is preferred.

C++ Software Engineer Low Latency Location: Mumbai Company: Qube Research & Technologies (QRT) Job Type: Full-Time About QRT Qube Research & Technologies (QRT) is a leading global quantitative and systematic investment manager, active across all liquid asset classes. We are driven by data, powered by technology, and rooted in scientific thinking. Our interdisciplinary teams of technologists, researchers, and traders collaborate to tackle some of the most complex challenges in finance, pushing the boundaries of innovation to deliver exceptional returns for our investors. Your Role at QRT As a Senior C++ Low-Latency Developer, you will play a critical role in building, optimizing, and maintaining the core infrastructure that powers QRT s global trading strategies. You will be working at the intersection of cutting-edge software engineering and financial systems, developing high-performance, low-latency trading platforms. Key Responsibilities Design, develop, and optimize ultra-low-latency software components and trading systems. Build and maintain execution gateways, exchange simulators, and core infrastructure for trading and backtesting. Implement multithreaded and distributed systems optimized for speed and efficiency. Collaborate closely with researchers, traders, and systems teams to deliver innovative, scalable solutions. Ensure top-tier system reliability, maintainability, and performance in high-stakes environments. Contribute to architectural discussions, code reviews, and best practices for development processes. Required Experience & Skills Experience: Minimum 7+ years of experience in C++ development focused on low-latency systems. Hands-on expertise in C++11/14/17, STL, and Boost, specifically for performance-critical Linux applications. System Knowledge: Strong understanding of Linux internals, x86_64 architecture, CPU cache behavior, and memory management. Proficiency in designing and optimizing multithreaded, real-time, and distributed systems. Networking & Optimization: Deep knowledge of networking protocols, socket programming, and low-level latency tuning techniques. Desirable: Prior experience in electronic trading systems, market data handling, or exchange connectivity is a strong plus. Familiarity with continuous integration/delivery and automated testing in a high-performance environment. Soft Skills & Team Culture Strong analytical and problem-solving mindset with a keen attention to detail. Proven ability to work collaboratively in a globally distributed, high-performing engineering team. Clear and concise communication skills both written and verbal. What QRT Offers Opportunity to work on high-impact systems in one of the world s most competitive domains. Access to state-of-the-art infrastructure and datasets. A collaborative, innovation-driven environment with support for continuous learning. Programs to promote wellness, work-life balance, and professional growth. An inclusive and diverse work culture where your contributions truly matter.

Data Integration Specialist Python Location: Mumbai Company: Qube Research & Technologies (QRT) Job Type: Full-Time About QRT Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating across all major liquid asset classes. We are a technology-first, data-driven firm, combining deep domain expertise with advanced research and innovative tools to solve complex challenges. Our collaborative culture fuels continuous innovation and a shared commitment to delivering exceptional performance. Your Role at QRT As a Data Integration Specialist, your core mission is to manage and optimize the vast array of datasets that power QRT s research and trading platforms. You will work at the intersection of data engineering and financial markets, ensuring that structured and unstructured data from diverse sources is accessible, reliable, and efficiently integrated. Key Responsibilities Data Pipeline Management: Design, implement, and maintain robust data ingestion and integration pipelines for large-scale financial and alternative datasets. API Development: Contribute to the design and implementation of QRT s internal data store and its API for consumption by research and trading systems. Data Monitoring: Proactively monitor data health and the performance of fetching processes to ensure data quality and availability. Alternative Data Integration: Identify, onboard, and normalize non-traditional datasets into QRT s ecosystem for alpha discovery and research. User Support: Act as a point of contact for quantitative researchers and traders regarding data access, integrity, and customization needs. Required Experience & Skills Experience: 2 10+ years of relevant experience in data engineering, data integration, or financial data operations. Programming: Advanced proficiency in Python is mandatory. Experience or familiarity with C#, Rust, or JavaScript is a plus. Data Handling: Proven experience working with large-scale structured and unstructured datasets. Exposure to modern data technologies including data lakes, data mesh, or cloud-based data platforms. Finance Domain: Experience with financial instruments, market data feeds, and major data vendors (e.g., Bloomberg, Refinitiv) is advantageous. Soft Skills: Strong problem-solving and analytical skills. Ability to work independently and collaboratively in a global, fast-paced environment. Excellent English communication skills, both written and verbal. Nice to Have Prior experience in a quantitative research or trading-focused organization. Familiarity with data modeling, ETL frameworks, or real-time data streaming. What QRT Offers Work in a cutting-edge technical environment at the forefront of quantitative finance. Exposure to a diverse range of global financial data and complex integration challenges. A collaborative, intellectually rigorous culture that values innovation and continuous learning. Competitive compensation and benefits. Support for professional development, work-life balance, and diversity and inclusion.

Data Scraping Specialist Location: Mumbai Company: Qube Research & Technologies (QRT) Job Type: Full-Time About QRT Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager operating in all major liquid asset classes. We are a data and technology-driven firm applying a scientific and collaborative approach to investing. By integrating data science, engineering, and quantitative research, we solve complex financial challenges and deliver robust investment strategies. Role Overview As a Data Scraping Specialist, your primary objective will be to design, develop, and maintain scalable web scraping systems to support QRT s quantitative research and trading efforts. You will be responsible for managing a diverse range of data sources and working closely with researchers and traders to ensure seamless data availability and integration. Key Responsibilities Web Scraping Development: Build and maintain robust, scalable web scraping tools to extract structured and unstructured data from diverse online sources. Data Integration: Contribute to integrating internal and third-party datasets into QRT s research and trading platforms. Monitoring & Maintenance: Monitor data pipelines, ensure data health, and address failures or inconsistencies in data ingestion workflows. User Support: Collaborate with quantitative researchers and traders to understand their data requirements and provide customized data solutions. Best Practices: Apply software engineering best practices, including code quality, version control, and modular design, to scraping systems. Requirements & Qualifications Experience: 4+ years of hands-on experience in developing and maintaining web scraping frameworks. Proven ability to handle complex scraping projects at scale. Technical Skills: Strong Python proficiency is essential. Experience with scraping tools and libraries (e.g., Scrapy, Selenium, BeautifulSoup, Puppeteer). Familiarity with headless browser automation and CAPTCHA-solving techniques. Working knowledge of RESTful APIs and data pipelines. Soft Skills: Strong communication skills in English, both verbal and written. Ability to work independently and collaboratively across global teams. Demonstrated intellectual curiosity and willingness to learn new technologies. Bonus Points: Experience handling structured and unstructured data at scale. Knowledge of financial market data, including equities or derivatives. Familiarity with version control (e.g., Git), Docker, and cloud infrastructure. What QRT Offers An opportunity to work at the intersection of technology, data, and finance in a high-impact role. A collaborative and innovation-driven environment where your ideas are valued. Professional growth with access to new technologies and research applications. Competitive compensation and benefits tailored to attract top-tier talent. Work-life balance initiatives and a commitment to diversity and inclusion.

Job Title: Associate Customer Experience Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are hiring a Customer Experience Associate to join our dynamic FinTech venture, Salary Finance, part of the Blenheim Chalcot portfolio. In this role, you will be responsible for delivering world-class customer support via email and live chat, ensuring exceptional service and operational efficiency. You will also collaborate with teams in London and India, contributing to building GenAI-enabled, next-gen digital solutions that make a real impact on people s lives. Key Responsibilities: Respond promptly and professionally to customer queries via live chat and email, providing accurate and empathetic support. Resolve queries related to loan applications, payments, and account updates while maintaining high customer satisfaction. Clearly explain policies, product features, and service terms to customers. Log and maintain detailed records of all customer interactions in the CRM system. Escalate unresolved or complex issues to the appropriate departments, ensuring timely follow-ups. Troubleshoot basic tech issues (e.g., login errors, upload failures) and report bugs to the tech team. Adhere to GDPR and data privacy regulations while handling customer information. Meet or exceed SLAs and quality benchmarks. Identify recurring issues and share insights with the product and operations teams to enhance service efficiency. Update and contribute to the internal knowledge base and customer FAQs. Actively promote a positive brand image and foster customer retention. Share best practices and contribute to team training initiatives. Stay current with product updates and compliance standards through regular training. Qualifications & Skills: 1 3 years of experience in a customer support or client servicing role (preferred, but not mandatory for exceptional candidates). Strong written and verbal communication skills in English. Familiarity with CRM tools and support platforms (e.g., Zendesk, Freshdesk). Knowledge of FinTech, loan processing, or financial services is a plus. Proactive problem-solving ability with strong attention to detail. Adaptable and comfortable working in a fast-paced, dynamic environment. Stakeholder management experience is a strong plus. About Salary Finance: Salary Finance is a purpose-led FinTech organization that empowers employees to improve their financial health through affordable loans, earned wage access, savings tools, and financial education. Our mission is to help millions of people reduce financial stress and live happier, more productive lives. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder. For over 26 years, we ve built, scaled, and invested in disruptive businesses across FinTech, EdTech, HealthTech, GovTech, and beyond. Our India operations, headquartered in Mumbai, serve as a vital engine for innovation and delivery, enabling the global success of our ventures. What You ll Get: Be part of the world s leading digital venture builder. Opportunity to work with cutting-edge GenAI technologies and international teams. Learning and development opportunities through real-world challenges. Inclusive and open culture we celebrate diversity, merit, and innovation. 24 annual leave days + 10 public holidays. Private medical insurance (for you and your immediate family). Life insurance coverage. Fun, flexible, and cricket-loving workplace we own the Rajasthan Royals IPL team! If you're passionate about delivering excellent customer service and want to grow in a collaborative, purpose-led organization, apply now to join us at the forefront of FinTech innovation.

Job Title: Customer Service Associate Location: Mumbai, India Department: Customer Operations Industry: FinTech Employment Type: Full-Time About the Role: We are seeking a proactive and empathetic Customer Service Associate to join Salary Finance, a fast-growing FinTech venture under the Blenheim Chalcot portfolio. In this role, you will be an integral part of the customer operations team, ensuring prompt, compliant, and high-quality customer interactions via live chat and email. You will be working closely with our teams in India and the UK to provide a seamless customer experience while contributing to the enhancement of internal processes and customer-facing solutions. Key Responsibilities: Handle customer inquiries via live chat and email in a professional and timely manner. Provide support related to loan applications, repayments, account updates, and general queries. Interpret and explain financial products, terms, and policies with clarity and compliance. Maintain accurate records in the CRM system and ensure resolution logs are up to date. Escalate unresolved or complex issues to the appropriate teams and follow up until closure. Troubleshoot basic technical issues (login errors, document uploads) and collaborate with the tech team. Ensure strict compliance with GDPR and data protection standards. Meet service benchmarks aligned with SOPs and SLAs. Identify recurring issues and offer feedback to product and operations teams. Recommend improvements for FAQs and knowledge base articles. Support customer retention by providing exceptional service and building rapport. Share insights and best practices with peers to support continuous team improvement. Participate in regular training on product updates, tools, and compliance protocols. About You: You are a detail-oriented, tech-savvy problem solver with a passion for delivering excellent customer service. You thrive in fast-paced, change-driven environments and are eager to contribute to a mission-driven FinTech. Required Skills: Strong communication skills both written and verbal. High emotional intelligence with a customer-first mindset. Prior experience in a customer/client-facing role. Ability to multitask, stay organized, and meet deadlines. Comfortable with Google Sheets, Excel, and manipulating customer data. A collaborative, empathetic, and solutions-focused attitude. Self-motivated and resilient, even in high-pressure situations. Preferred Skills: Experience in financial services, tech, or employee benefits companies. Familiarity with CRM systems and ticketing platforms (e.g., Zendesk, Freshdesk). Working knowledge of G Suite, Advanced Excel, and basic data analysis. Understanding of TCF, GDPR, CCA, and AML regulations. Education: Minimum: High School Diploma Preferred: Bachelor s Degree in any discipline About Salary Finance: Founded in 2015, Salary Finance is one of the UK s leading FinTech platforms improving employee financial well-being. Our platform supports over 4 million employees across 575 clients, including 20% of the FTSE 100. Backed by Blenheim Chalcot and major financial institutions, we provide salary-linked savings, loans, earned wage access, and financial education all through our digital platform. Our mission is to make employees financially healthier and happier, ultimately boosting productivity and well-being at work. About Blenheim Chalcot: Blenheim Chalcot (BC) is the UK s leading digital venture builder, with over 26 years of experience building disruptive businesses in FinTech, EdTech, GovTech, HealthTech, and beyond. With over 4,000 employees across 20+ ventures, our India operation (established in 2014) plays a crucial role in innovation, development, and scaling. What We Offer: Be part of the world s leading digital venture builder. Access to cutting-edge GenAI technologies. Opportunities for continuous learning and personal growth. Fun and open work culture (we own the Rajasthan Royals IPL team!). 24 days of annual leave + 10 public holidays. Private medical insurance for you and your family. Life insurance coverage. Diversity & Inclusion: At Blenheim Chalcot, we value diversity, meritocracy, and innovation. We are committed to creating an inclusive workplace that supports all employees in reaching their full potential. We recruit and develop talent based on skills and passion not background. Apply Today: If you're passionate about delivering high-impact customer experiences and eager to be part of an innovative FinTech journey, we'd love to hear from you.

Job Title: Regulatory & Compliance Specialist Exports Location: Mumbai, Maharashtra, India Job Type: Full-Time Seniority Level: Mid-Level About Elchemy Elchemy is a tech-enabled cross-border marketplace for specialty chemicals, on a mission to revolutionize the way chemicals are traded globally. Through our innovative approach, we address key inefficiencies in the $800B specialty chemicals market, including lack of trust, quality uncertainty, and excessive lead times. In just 20 months, Elchemy has scaled to serve 32+ countries, partnered with 100+ customers and suppliers, and raised $7.5M+ from leading investors like InfoEdge Ventures, Prime Venture Partners, and industry giants from Vinati Organics, Laxmi Organics, and Coromandel International. Our team consists of top-tier talent from IITs, IIMs, and NITs, bringing world-class expertise to solve real-world challenges. At Elchemy, we re building a team of A-players and innovators who are driven to make an impact in a fast-growing industry. Role Overview We are looking for an experienced Regulatory & Compliance Specialist Exports to oversee and ensure compliance with both domestic and international export regulations. This role will be pivotal in safeguarding the company s compliance with industry standards, regulatory bodies, and laws related to labeling, documentation, and intellectual property rights (IPR). If you're passionate about working in a dynamic, cross-border trade environment and have a strong understanding of regulatory and compliance requirements, we want you on our team. Key Responsibilities ✅ Regulatory Compliance Management Ensure full compliance with domestic and international export regulations such as DGFT, BIS, REACH, FDA, and others. Stay up-to-date with evolving regulatory requirements in key markets like the US, EU, and Asia. ✅ Documentation and Labeling Compliance Review, correct, and ensure all Technical Data Sheets (TDS) and Safety Data Sheets (SDS) are compliant with regulatory standards. Ensure all export documentation, licensing, and customs paperwork are in order for smooth cross-border trade. Handle trademark registrations, renewals, and disputes to protect Elchemy s intellectual property. ✅ Internal Audits & Quality Assurance Conduct internal audits to assess the accuracy and compliance of all regulatory documentation and processes. Oversee and ensure product labels, barcodes, and packaging meet international standards and regulatory requirements in various global markets (EU, US, Asia, etc.). ✅ Cross-Functional Collaboration Collaborate with internal teams to ensure export labels, product documentation, and packaging meet all regulatory requirements. Provide support to operations and sourcing teams to ensure smooth handling of compliance processes. Skills & Qualifications 4-6 years of experience in US regulatory compliance, trademarks, documentation, and labeling within exports, manufacturing, or chemical industries. Proven experience in manually reviewing and correcting TDSs, SDSs, and export documentation. Strong knowledge of global export regulations, IPR laws, and trade compliance. Hands-on experience with MSDS, TDS documentation, international labeling laws, and customs documentation. Exceptional communication and coordination skills with the ability to work cross-functionally. Highly action-oriented, with a hands-on approach to solving compliance challenges. Entrepreneurial mindset with strong business acumen and a proven ability to work independently. A passion for ownership and commitment to Elchemy s mission and success. Be part of an industry-disrupting team: Work with a high-energy team to change the future of global chemical trade. Career growth and impact: At Elchemy, you will play a key role in shaping the company s compliance strategies and business operations. Work with a world-class team: Collaborate with top professionals from IITs, IIMs, NITs, and leading multinational companies. Competitive compensation: Along with an environment that offers freedom to innovate and grow. Apply now and join Elchemy in shaping the future of cross-border specialty chemicals!

Job Title: HR Head FMCG/Pharmaceuticals/Manufacturing Location: Mumbai Experience: 18+ Years Your Future Employer: A leading organization in the FMCG/Beverage sector, known for its commitment to excellence and innovation in human resource management. What We Are Looking For: We are seeking an experienced HR leader with 18-20 years of expertise in human resource management, talent acquisition, performance management, and compliance. If you have a strong background in FMCG, Pharmaceuticals, or Manufacturing, and a passion for building high-performing teams, we want to hear from you! Key Responsibilities: HR Leadership: Lead and oversee all HR functions within the organization, ensuring alignment with business goals and company culture. Policy Development: Develop and implement comprehensive HR policies and frameworks to enhance organizational effectiveness and employee satisfaction. Talent Management: Drive talent acquisition, retention strategies, and employee engagement initiatives, ensuring the organization attracts and retains top talent. Compliance: Ensure compliance with labour laws, HR best practices, and all regulatory requirements across the organization. Strategic Alignment: Partner with business leaders to align HR strategies with organizational goals, enhancing productivity and fostering a high-performance culture. Compensation & Benefits: Manage compensation, benefits, and performance management systems, ensuring they support talent development and retention. Leadership Development: Facilitate leadership development and training programs to cultivate the next generation of leaders within the organization. Key Requirements: Educational Qualification: Master s Degree in Human Resources or an equivalent qualification. Experience: 18-20 years of experience in HR leadership roles, specifically within FMCG, Pharmaceuticals, or Manufacturing industries. HR Expertise: Strong understanding of HR policies, labour laws, and compliance frameworks. Technical Skills: Proficiency in MS Office and SAP HR modules. Leadership Skills: Exceptional communication, leadership, and negotiation skills, with a proven track record of managing and motivating teams. Stakeholder Management: Experience in handling international stakeholders, ensuring effective collaboration across regions. Efficiency: Ability to work under tight deadlines, driving HR initiatives and strategic goals effectively. Proactive & Strategic: A proactive, strategic thinker with a go-getter attitude and the ability to influence organizational change. What s in It for You: Lead HR strategies in a reputed organization with a dynamic and high-impact role. Competitive compensation and benefits package. Exposure to a fast-paced industry with opportunities for growth. A chance to work closely with top business leaders and drive impactful HR initiatives that shape the future of the organization. Qualification : Masters Degree in Human Resources or an equivalent qualification.

SAP FICO AMS Manager Job Description We are looking for a passionate and driven SAP FICO AMS Manager to join our dynamic team. In this role, you will work closely with various organizations and business lines across SAP and major cloud providers, thriving in a fast-paced and ever-evolving work environment. As the SAP FICO AMS Manager, you will manage the AMS team, drive improvements in performance, and oversee the smooth operation of SAP FICO-related processes. Role and Responsibilities: Ticket Management: Handle FI tickets with a focus on Accounts Payable, New General Ledger, and Automatic Payment Run, ensuring timely and accurate resolutions based on priority. Cross-team Collaboration: Coordinate with various teams to resolve issues efficiently and ensure seamless communication. Configuration Changes: Execute required changes in SAP configuration as needed for troubleshooting and system improvements. End-User Support: Address and resolve operational issues raised by end-users, ensuring minimal disruption to business processes. Requirements Gathering: Work with business users to discuss and understand new requirements, translating them into actionable tasks. Documentation: Prepare comprehensive end-user manuals to aid in understanding SAP processes and procedures. Team Management: Manage the AMS team, guiding them to enhance their performance and ensuring that tasks are completed in a timely and efficient manner. Incident Management: Oversee incidents related to SAP SD and FI, particularly issues related to the O2C (Order to Cash) cycle, TDS (Tax Deducted at Source), and TCS (Tax Collected at Source) functionalities. Root Cause Analysis: Identify frequently recurring tickets, conduct root cause analysis, and document solutions to eliminate reoccurring issues. Functional Specifications: Develop functional specification documents for customized client requirements and manage system changes. Support Projects: Work on support projects related to Asset Accounting and Inter-company Configuration, ensuring all finance-related issues are resolved effectively. Financial Statement Reports: Create Financial Statement Versions to extract key financial reports such as the Profit & Loss Account and Balance Sheet for reporting purposes. Team Oversight: Oversee and manage day-to-day operations for subordinate team members, ensuring work is delegated effectively and tasks are completed on time. Project Development Tracking: Track the overall development of projects, ensuring timely completion of objects within agreed-upon timelines. Work Experience: 7-13 years of experience in SAP FICO, with hands-on experience in managing AMS functions and teams. Proven experience in handling FI Tickets, configuration changes, end-user support, and issue resolution across various SAP FICO modules. Strong expertise in SAP Asset Accounting, Inter-company Configuration, and Financial Statement Reporting. In-depth knowledge of TDS and TCS functionality within SAP. Experience in preparing functional specifications, test scripts, and configuration documents. Location: Mumbai (onsite) About Castaliaz: Castaliaz has been a trusted SAP implementation partner for SMEs and large enterprises for over a decade. We are recognized as one of the Top 10 SAP implementation partners in India. With expertise in a variety of SAP solutions, including SAP Cloud, Rise with SAP, S/4HANA, Fiori, Ariba, and Digital Compliance (GST, E-Invoicing, E-way Bill), we help businesses navigate the full lifecycle of SAP implementations and management. Our proven implementation approach has earned the trust and loyalty of our clients across India.