Care Jobs in Indore

Job Title: Customer Success Manager (SaaS) Location: Indore, India (Work from Office) Shift Timing: UK/USA Shift | Full-Time | B2B SaaS About AI Trillion AI Trillion is a leading SaaS-based marketing automation platform helping eCommerce businesses accelerate growth through AI-driven personalization, customer engagement, email automation, and advanced analytics. Our all-in-one solution empowers online retailers worldwide to build meaningful relationships and scale efficiently. As we expand globally, we re looking for customer-centric professionals to help shape the future of digital commerce. Role Overview We re hiring a Customer Success Manager (CSM) to join our dynamic team in Indore. This role is key to delivering an exceptional customer experience across our SaaS product ecosystem. You ll manage end-to-end client relationships from onboarding and training to retention and renewals primarily supporting clients in UK and US markets. Key Responsibilities Customer Onboarding & Implementation Lead new clients through seamless onboarding, ensuring optimal platform configuration based on business objectives. Collaborate across teams to align on implementation goals and ensure a smooth handover from sales to support. Product Adoption & Engagement Drive feature adoption through training sessions, product walkthroughs, and personalized client strategies. Help clients realize value quickly by demonstrating clear ROI and success benchmarks. Relationship & Account Management Serve as the primary point of contact for assigned accounts, building trust and long-term relationships. Deliver proactive support, issue resolution, and regular check-ins to maintain client satisfaction. Customer Health Monitoring Track engagement metrics and customer behavior to assess health scores. Create re-engagement strategies for at-risk customers to reduce churn. Feedback & Advocacy Gather insights to support product development and enhancements. Identify potential case studies and referenceable clients for testimonials and reviews. Retention, Renewals & Growth Collaborate with sales and marketing on renewals, upsells, and cross-sell strategies. Support initiatives to increase Customer Lifetime Value (CLTV) and Net Revenue Retention (NRR). Required Qualifications Bachelor s degree in Business, Marketing, Communications, or a related field. Minimum 2 years experience in Customer Success, Account Management, or Customer Support in a SaaS or B2B tech environment. Excellent communication, problem-solving, and relationship-building skills. Ability to understand and explain technical products in simple, value-focused terms. Proficiency with tools like Zendesk, HubSpot, Intercom, Gainsight, or similar. Comfortable working UK/US time zones from our Indore office. Competitive salary + performance-based incentives. High-growth career path in a global SaaS organization. Exposure to international clients and enterprise accounts. Collaborative team culture with a focus on innovation and learning. Ongoing mentorship, skills training, and knowledge sharing. Join Our Customer Success Team If you re passionate about building meaningful relationships, driving customer value, and growing within the SaaS industry, this is your chance to make an impact. Apply Now and be part of AI Trillion s mission to transform eCommerce with intelligent automation. Qualification : Bachelors degree in Business, Marketing, Communications, or a related field.

Job Title: Customer Support Executive (L1) SaaS Location: Indore, India (Onsite) Shift Timing: UK/USA Shift | Full-Time About AI Trillion AI Trillion is a leading marketing automation SaaS company transforming the eCommerce landscape. Our innovative platform integrates customer engagement, AI-powered personalization, marketing automation, and data analytics to help online businesses boost customer experiences and drive scalable revenue growth. We re rapidly expanding and looking for motivated individuals to join our journey of innovation and impact. Position Overview We are hiring a Customer Support Executive (L1) to serve as the frontline liaison between AI Trillion and our valued clients. In this critical role, you will provide timely, professional support and guidance to users navigating our SaaS platform. Your focus will be on resolving issues, enhancing customer satisfaction, and contributing to long-term retention. Key Responsibilities Respond promptly and professionally to customer queries via email, chat, and phone. Diagnose technical issues, troubleshoot problems, and provide clear, actionable solutions or workarounds. Assist customers with platform setup, onboarding, and configuration to ensure a smooth user experience. Escalate complex issues to relevant internal teams and track resolution progress. Document customer interactions accurately in the CRM system for future reference. Collaborate with colleagues to share knowledge, improve support processes, and elevate team performance. Proactively educate customers on platform features, updates, and best practices to maximize value. Stay informed on product enhancements and industry trends to provide knowledgeable assistance. Requirements Bachelor s degree in Business Administration, Computer Science, or related field or equivalent experience. Prior experience in customer support or help desk roles, preferably within a SaaS or technology environment. Strong verbal and written communication skills, able to explain technical details clearly to non-technical users. Excellent problem-solving abilities with calmness under pressure. Familiarity with eCommerce platforms and marketing automation is advantageous. Ability to work independently and in a team, adapting to fast-paced workflows. Willingness to work flexible shifts, including weekends and holidays, aligned with UK/USA time zones. Opportunity to work with cutting-edge SaaS technology impacting global eCommerce businesses. Collaborative and growth-oriented workplace culture. Continuous learning and professional development support. Competitive compensation with shift differentials for UK/USA hours. Apply Now If you are passionate about customer service and ready to play a vital role in a fast-growing SaaS company, we want to hear from you! Join AI Trillion and help us deliver exceptional customer experiences worldwide. Qualification : Bachelors degree in Business Administration, Computer Science, or related fieldor equivalent experience.

Technical Content Writer Location: Indore, India (Onsite) Company: AiTrillion About AiTrillion AiTrillion is a fast-growing SaaS company revolutionizing the ecommerce marketing automation space. Our innovative platform combines AI-powered personalization, customer engagement, and advanced analytics to empower online businesses globally. We re seeking a skilled Technical Content Writer to join our creative marketing team and help communicate complex technical ideas clearly and compellingly. Position Overview As a Technical Content Writer at AiTrillion, you will craft high-quality, SEO-optimized technical content that educates, informs, and engages our target audience. You ll collaborate closely with product, engineering, and marketing teams to produce a wide variety of content formats, including knowledge base articles, product documentation, case studies, and video scripts. Your work will support our global growth by enhancing customer understanding and driving organic traffic. Key Responsibilities Create and maintain comprehensive technical content such as product documentation, tutorials, knowledge base articles, video scripts, and case studies. Conduct in-depth research on industry trends, emerging technologies, and competitor solutions to inform content strategy and maintain relevance. Translate complex technical concepts and SaaS product features into clear, user-friendly content that resonates with diverse audiences. Interview subject matter experts and customers to gather insights and real-world examples for content development. Optimize all content for SEO, incorporating keywords strategically to improve search engine rankings and increase website traffic. Stay current with the latest content marketing, SEO techniques, and digital marketing trends to continually enhance content effectiveness. Manage multiple writing projects independently while adhering to deadlines in a fast-paced environment. Qualifications Bachelor s degree in English, Journalism, Communications, Computer Science, or related fields. Proven experience writing technical content for SaaS products or software technologies. Exceptional writing, editing, and proofreading skills, with the ability to communicate complex ideas simply and clearly. Strong understanding of SEO best practices and experience optimizing content for search engines. Proficiency in content management systems (CMS) like WordPress, and collaboration tools such as Google Docs and Slack. Excellent research skills with a strong attention to detail and commitment to accuracy. Self-motivated, able to multitask, and work effectively in a fast-paced, collaborative team environment. Passion for technology and eagerness to stay updated on industry advancements. Work at the forefront of SaaS marketing automation innovation. Collaborate with talented teams passionate about technology and customer success. Opportunities for career growth and continuous learning. Dynamic, inclusive, and supportive workplace culture. Apply now and join AiTrillion s journey to deliver cutting-edge SaaS solutions worldwide! Qualification : Bachelors degree in English, Journalism, Communications, Computer Science, or related fields.

Software Quality Assurance (QA) Engineer Indore (2+ Years Experience) Location: Indore, India Job Type: Full-Time | On-site Experience Required: 2+ Years Industry: Software Development / IT Services Keywords: QA Engineer jobs in Indore, Manual Testing Jobs, Selenium QA, Cypress QA, API Testing Jobs, Mobile App Testing Jobs, Software Testing Careers, Quality Assurance Engineer Job Overview You will be responsible for designing, executing, and maintaining test plans, ensuring our products meet client expectations, and delivering error-free solutions. Join our team and play a key role in elevating the quality of innovative software products. Key Responsibilities Develop and execute manual test cases for web and mobile applications. Conduct UI Testing, API Testing, and Backend Testing. Collaborate with cross-functional teams in an Agile/Scrum environment. Ensure software reliability through rigorous bug tracking and regression testing. Use tools like Selenium, Cypress, or Playwright for automation when required. Document detailed test reports, defect logs, and issue resolution steps. Participate in test planning, estimation, and strategy development. Required Qualifications & Skills Bachelor s degree in Computer Science, Engineering, or a related field. 2+ years of QA experience in software testing (manual). Proficiency in Java or Python for scripting and debugging. Hands-on experience with tools such as Selenium, Cypress, or Playwright. Strong understanding of database management and query execution. Experience in mobile app testing, UI/UX validation, and REST API testing. Solid knowledge of QA methodologies, test processes, and defect tracking. Familiarity with version control systems like Git. Understanding of Agile development and QA s role within it. Preferred certifications: Six Sigma, Certified Quality Engineer, or Quality Auditor. Perks & Benefits Competitive salary and performance-based bonuses Work on cutting-edge technologies and real-world projects Opportunity to make a tangible impact on product quality and user experience Supportive team culture with continuous learning opportunities Modern office environment in Indore with a collaborative work culture If you're looking to grow your QA career in a dynamic environment that values precision, teamwork, and innovation, this is your chance. Apply now and help us build world-class software solutions with confidence and quality. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Consultant Customer Success (Hyper Care) Job Category: Non-Technical Department: Customer Success Implementation Job Location: Indore, India Experience Required: 3 4 Years About the Role: Serosoft, India s leading Educational ERP Software company, recognized by Deloitte Fast 50 and ET Growth Champion, is seeking a Customer Success Consultant to support and guide clients through their product journey. You will serve as a trusted advisor, helping clients use our software solutions effectively to meet their business goals. Key Responsibilities: Record and document all client activity through the ticketing system. Demonstrate expert-level product knowledge and configure customer data efficiently. Understand customer challenges and provide effective, value-driven solutions. Communicate proactively with clients via written and verbal channels. Monitor accounts to identify opportunities for upselling and feature utilization. Assist in planning, monitoring, and implementing business process improvements. Provide strategic guidance to clients for module usage and user adoption. Troubleshoot software-related issues and define process flows. Present product updates and roadmaps aligned with client needs and goals. Generate dashboards and business reports to analyze usage metrics and client satisfaction. Coordinate with cross-functional teams to resolve client concerns and enhance product offerings. Travel to client locations as needed for project execution and relationship building. Required Education & Experience: Bachelor s or Master s degree in Computer Science, Engineering, Information Technology, or related fields. 3 4 years of experience working with ERP or enterprise applications (preferably in the education domain). Key Skills: Strong logical and analytical problem-solving abilities. Excellent communication and interpersonal relationship-building skills. High emotional intelligence and customer service orientation. Team collaboration, leadership, and goal-focused approach. Strong presentation and negotiation skills. Learning & Growth: Continuous learning and career development opportunities. Cutting-Edge Technologies: Work on innovative and impactful projects. Global Exposure: Opportunities to engage in international projects and collaborations. Vibrant Culture: Participate in team events, celebrations, and outings. Competitive Compensation: Industry-leading salary and performance rewards. Work-Life Balance: 5-day work week and flexible working culture. Health Coverage: Group health insurance for your well-being. Open Communication: Flat hierarchy with an open-door policy for feedback and innovation. Modern Workspace: Beautiful, centrally located office in Indore India s cleanest city. Apply now to be a part of a high-impact team delivering success and innovation in the EdTech space! Qualification : Bachelors or Masters degree in Computer Science, Engineering, Information Technology, or related fields.

Backend Python Developer (SDE II) Indore Location: Indore, India Job Type: Full-Time | On-site Experience Level: Mid-Level (2 5 Years) Industry: Software Development / Aviation Tech Keywords: Python Developer Jobs in Indore, Backend Developer SDE II, REST API Developer, Database Design Python, SFTP Python Developer, Python Backend Jobs India Job Overview We are hiring a Backend Python Developer (SDE II) to join our growing engineering team in Indore. In this role, you will be responsible for developing, maintaining, and optimizing robust backend systems and APIs using Python. The ideal candidate has hands-on experience working with complex backend architectures and integrating third-party services. You will collaborate with frontend developers, DevOps teams, and product managers to build scalable and high-performance systems that power next-gen aviation technologies. Key Responsibilities Write efficient, scalable, and reusable Python code. Develop and maintain RESTful APIs and backend services. Integrate applications with third-party web services, including: Database updates based on business logic File interaction with remote SFTP servers via Python scripts Calling external REST APIs for various use cases Perform unit testing, debugging, and performance tuning. Design, implement, and optimize relational and non-relational databases. Translate product requirements into technical solutions. Collaborate with cross-functional teams to ensure smooth project delivery. Stay updated with the latest technologies and continuously improve skillsets. Required Skills & Qualifications 2 5 years of professional experience in Python backend development. Proficiency in building REST APIs and server-side logic. Experience with database design (SQL and/or NoSQL). Familiarity with SFTP integration, file handling, and external API consumption. Strong debugging, testing, and troubleshooting skills. Ability to write clean, modular, and well-documented code. Good understanding of software architecture, backend frameworks, and best practices. Excellent communication and collaboration skills. Bachelor s degree in Computer Science, Engineering, or related field. Preferred Qualifications (Nice to Have) Experience with cloud services (AWS, Azure, or GCP) Familiarity with containerization (Docker, Kubernetes) Understanding of CI/CD pipelines and DevOps practices Knowledge of security best practices for backend development Competitive salary and performance-based incentives Access to cutting-edge technologies and tools A real opportunity to shape the future of aviation tech A collaborative and inclusive work culture Continuous learning and career development support Join Us If you are a passionate Python backend developer ready to take ownership of your code and build impactful backend solutions, we would love to hear from you. Apply now to be a part of our tech-driven team in Indore! Qualification : Bachelors degree in Computer Science, Engineering, or related field.

Business Development Executive Employment Type: Full-time Experience: 2 5 years in online bidding, bid writing, and proposal management Job Description: We are seeking a highly motivated and experienced Business Development Executive with 2 5 years of proven expertise in online bidding, proposal drafting, bid process management, and client acquisition from freelance portals such as Freelancer, Upwork (formerly Odesk/Elance), and Guru. The ideal candidate will have a strong track record in lead generation, client communication, and project conversion across international markets like the US, UK, and Australia. Roles & Responsibilities: Generate business through online freelancing portals like Freelancer, Upwork, Guru, etc. Setup and manage a professional online portfolio to attract potential clients. Understand software development requirements including web and mobile application development. Maintain a consistent sales pipeline and meet revenue targets. Collaborate with technical and business analysis teams to relay project requirements. Build and maintain strong client relationships through effective communication and follow-ups. Conduct project analysis and documentation aligned with client business goals. Respond to RFI, RFQ, and RFP requests with tailored proposals and estimates. Manage the complete sales cycle from lead qualification to deal closure. Communicate with global clients via Skype, VoIP, or phone calls. Negotiate pricing and terms to close profitable deals. Skills Required: Excellent communication skills both written and verbal. Experience with platforms such as Upwork, Freelancer, Elance, and Guru. Proficiency in proposal writing, bid analysis, and client engagement. Understanding of software development life cycle (SDLC) and web technologies. Ability to write business-oriented proposals and technical documents. Strong interpersonal and analytical skills. Ability to negotiate, close deals, and generate revenue. Desired Candidate Profile: Proficient in project analysis, execution, and client requirement gathering. Business writing and communication skills for crafting effective proposals. Familiar with digital marketing and basic marketing concepts is a plus. Capable of managing client accounts and ensuring satisfaction post-conversion. Join our team and take your business development career to the next level by closing high-value deals across the global market!

Cloud Cost Optimizer (Azure & GCP Specialist) Job Category: Technical Department: Infrastructure Job Location: Indore, India Experience Required: 5 Years About the Role: We are looking for a highly skilled and motivated Cloud Cost Optimization Specialist with proven experience in Microsoft Azure and Google Cloud Platform (GCP). You will be responsible for designing and implementing cost-efficient, scalable, and secure cloud strategies across a multi-cloud infrastructure, while aligning with business and performance goals. Key Responsibilities: Evaluate and optimize Azure and GCP environments for cost, performance, scalability, and reliability. Identify underutilized or over-provisioned cloud resources and suggest improvements. Develop and enforce cost governance policies and frameworks. Automate cost optimization processes using tools like Terraform, Python, and native cloud services. Collaborate with DevOps, Engineering, and Infrastructure teams to align optimization efforts with operational needs. Create and maintain dashboards and reports on cloud cost trends and KPIs. Provide architectural guidance to ensure cost-efficient workload deployment. Continuously research new Azure and GCP services, billing features, and optimization techniques. Education & Experience: 5+ years of experience in cloud infrastructure and cost optimization. Hands-on expertise with both Microsoft Azure and Google Cloud Platform (GCP). In-depth understanding of cloud services, billing models, and pricing structures. Experience with Azure Cost Management, GCP Pricing Calculator, and third-party tools like CloudHealth, Spot.io, or Apptio Cloudability. Proficient in Infrastructure as Code (IaC) tools such as Terraform or Azure ARM templates. Strong data analysis skills to interpret cloud usage and drive actionable insights. Skills & Competencies: Relevant certifications (e.g., Microsoft AZ-305, GCP Professional Cloud Architect or Cloud Engineer). Understanding of FinOps principles and cloud cost governance frameworks. Background in DevOps, Systems Engineering, or Site Reliability Engineering (SRE) is a plus. Excellent verbal and written communication skills for cross-functional collaboration. What We Offer: Learning & Growth: Support for career development and continuous learning. Innovative Projects: Be part of cutting-edge cloud and DevOps initiatives. Global Exposure: Opportunities to work on international projects. Engaging Culture: Participate in team outings, events, and celebrations. Competitive Compensation: Rewarding salary and performance-based benefits. Healthy Work-Life Balance: 5-day work week and a wellness-focused environment. Group Health Insurance: Comprehensive medical coverage for peace of mind. Open Door Policy: Your ideas and feedback are always welcome. Work from Indore: Join us in India s cleanest city with a modern, collaborative office space. Apply now and bring your expertise to a team that values innovation, efficiency, and excellence in the cloud!

Technical Recruiter Job Category: Non-Technical Department: Human Resources Job Location: Indore, India Experience Required: 5+ Years About the Role: We are looking for a detail-oriented and skilled Technical Recruiter with a minimum of 5 years of experience in recruiting for technical roles. The ideal candidate will have a strong understanding of technology, programming languages, and a proven ability to source candidates through various job portals and networks. Key Responsibilities: Source candidates through multiple channels including job boards, social media, and professional networks. Conduct interviews and assess candidates' technical skills for various roles within the company. Collaborate with hiring managers to understand job requirements and develop comprehensive recruitment strategies. Manage the entire recruitment process, from job posting to offer negotiation. Maintain a database of candidates and track recruitment metrics to ensure a smooth hiring process. Stay updated on industry trends and best practices to continually improve recruitment strategies. Education & Experience: Bachelor s degree in Human Resources, Business Administration, or a related field. At least 5 years of experience in technical recruiting or a relevant role with hands-on experience recruiting for technical positions. Skills & Competencies: Strong understanding of various technical roles and programming skills required in the IT industry. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment while maintaining a high level of organization. Proficiency in using applicant tracking systems (ATS) and recruitment software. Strong organizational skills, time management, and ability to prioritize tasks effectively. What We Offer: Learning & Growth: We support your professional development at every step of your career. Cutting-Edge Technologies: Engage in pioneering and innovative recruitment projects. Global Opportunities: Expand your horizons and work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations, team activities, and outings. Best of Breed Compensation: Competitive salary and performance-based rewards. 5-Day Work Week: We promote a healthy work-life balance. Group Health Insurance: Comprehensive coverage for your health and well-being. Open Door Policy: We value your ideas and feedback, fostering a culture of openness. Beautiful Office in Indore: Work in India s cleanest city, with a modern and collaborative office environment. Join Serosoft today! Help us build the future with exceptional talent, and enjoy the benefits of being part of an innovative and dynamic team. Qualification : Bachelors degree in Human Resources, Business Administration, or a related field.

QA Engineer (Manual) Job Category: Technical Department: QA Job Location: Indore, India Experience Required: 3+ Years About the Role: India s leading Educational ERP Software company, a Deloitte Fast 50 Company and ET Growth Champion, Serosoft, is looking for an experienced QA Engineer (Manual) to ensure the quality and reliability of our software products. This position offers a unique opportunity to collaborate with cross-functional teams, contribute to the development process, and uphold the highest standards of product excellence. Key Responsibilities: Apply test methodologies, engineering, and product knowledge to ensure the quality of the software. Utilize risk-based testing techniques to prioritize testing activities. Manage test environment and test data effectively. Write comprehensive test cases and plans, ensuring clear documentation. Perform functional, smoke, integration, and regression testing. Ensure business requirements are mapped to specifications and have sufficient test coverage. Collaborate with development teams and key business users in Agile development projects, attend scrum reviews, and develop targeted test plans and cases. Contribute to improving testing and quality processes for better efficiency using best tools and methodologies. Analyze requirements, develop test strategies, and plan, build, and execute manual and automated test cases. Ensure 100% quality deliverables and act as a gatekeeper before product release. Coordinate with the dev team on defect triage, isolate and report defects, and verify fixes. Advise on how product features should be designed with testability in mind. Education & Experience: Minimum of 3 years of relevant experience in Quality Assurance. Bachelor s degree in Computer Science, Information Technology, or a related field. Professional certifications such as ISTQB are an added advantage. Skills & Competencies: Experience with QA processes and deliverables in an Agile/Scrum environment. Proficient in defect tracking and analyzing root causes using tools like Jira. At least 2 years of experience in API Testing using tools like Postman or JMeter. At least 2 years of experience working in an Agile/Scrum methodology. Knowledge of BDD (Behavior-Driven Development) and experience in writing test scenarios based on BDD. Good to have knowledge of the Katalon tool for test automation. Excellent analytical and communication skills. Experience working with or on remote teams. End-user mindset with a strong problem-solving attitude. What We Offer: Learning & Growth: We support your professional development at every step of your career. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons and work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations, team activities, and outings. Best of Breed Compensation: Competitive salary and performance-based rewards. 5-Day Work Week: We promote a healthy work-life balance. Group Health Insurance: Comprehensive coverage for your health and well-being. Open Door Policy: We value your ideas and feedback, fostering a culture of openness. Beautiful Office in Indore: Work in India s cleanest city, with a modern and collaborative office environment. Join Serosoft today! Be a part of a dynamic team and help us maintain the quality of cutting-edge educational ERP software. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Job Title: Sales Manager Billing Software Solutions Job Overview: Plada Infotech Services Ltd, a leading company in the Merchant Acquiring Industry, is seeking a dynamic and results-driven Sales Manager to lead and grow our sales team. This role is ideal for professionals with experience in billing software sales who are passionate about driving revenue, developing strategic sales plans, and leading high-performing teams. Key Responsibilities: 1. Team Leadership: Hire, mentor, and motivate a team of sales professionals. Conduct regular training sessions to enhance product knowledge and sales skills. Foster a positive and collaborative sales culture to drive performance. 2. Sales Strategy & Planning: Develop and implement strategic sales plans to meet company objectives. Identify new business opportunities and expand market presence. Analyze market trends and competitor activities to stay ahead in the industry. 3. Customer Relationship Management: Build and maintain strong relationships with key clients. Ensure high levels of customer satisfaction by resolving inquiries and concerns. Work with the customer support team to ensure seamless post-sales service. 4. Sales Performance Monitoring: Track and analyze sales performance metrics to assess effectiveness. Provide constructive feedback and implement corrective actions when needed. 5. Reporting & Documentation: Prepare and submit regular sales reports, forecasts, and performance reviews. Maintain accurate records of sales transactions and customer interactions. Qualifications & Skills: Proven experience in sales, with a strong focus on billing software solutions. Previous leadership or management experience in a sales team. Strong understanding of sales strategies and tactics. Excellent communication, negotiation, and interpersonal skills. Bachelor s degree in Business, Marketing, or a related field. Benefits: Competitive salary + performance-based incentives. Health & wellness programs. Professional development & career growth opportunities. If you're a motivated sales leader with a passion for technology and customer engagement, we invite you to join Plada Infotech Services Ltd and be part of a team shaping the future of billing software solutions! Qualification : Bachelors degree in Business, Marketing, or a related field.

Position: Assistant Manager HR Job Category: Non-Technical Department: Human Resources Location: Indore, Madhya Pradesh Experience: 8+ Years Employment Type: Full-Time, Permanent About the Role: We are seeking an experienced and proactive Assistant Manager HR to oversee payroll, performance management, and administrative functions. The ideal candidate will bring 8+ years of HR expertise, strong leadership skills, and a strategic mindset to align HR processes with business objectives. This role plays a key part in fostering a positive work environment, supporting employee development, and ensuring compliance with HR policies and labor laws. Key Responsibilities: Talent Acquisition & Recruitment: Manage the end-to-end recruitment process, ensuring a seamless candidate experience. Collaborate with department heads to align talent acquisition strategies with business needs. Payroll & Compliance: Oversee end-to-end payroll processing, ensuring accuracy, compliance, and timely execution. Ensure adherence to statutory regulations, labor laws, and company policies. Performance Management & Employee Development: Lead the Performance Management System (PMS), including goal setting, performance reviews, and career development initiatives. Work closely with leadership to drive employee engagement and retention strategies. HR Administration & Office Management: Manage administrative functions, including vendor coordination, office management, and facilities maintenance. Support employee well-being and ensure a productive workplace environment. Employee Engagement & Grievance Handling: Address and resolve employee grievances promptly, fostering a positive and inclusive work culture. Design and implement employee engagement initiatives to enhance workplace satisfaction. HR Strategy & Business Alignment: Partner with senior leadership to develop and implement HR strategies that align with organizational goals. Act as a trusted advisor to management on HR policies, best practices, and workforce planning. Education & Experience: Master s degree in Human Resources, Business Administration, or a related field. 8+ years of experience in an HR Generalist or leadership role. Prior experience in the IT industry is highly preferred. Key Skills & Competencies: Strong communication and interpersonal skills for effective stakeholder management. Excellent problem-solving and organizational abilities to manage multiple priorities. Adaptability in a fast-paced environment with evolving business needs. Strategic mindset with hands-on experience in HR operations and compliance. Learning & Growth: Continuous professional development opportunities. Cutting-Edge Technologies: Work on pioneering HR solutions. Global Opportunities: Expand your expertise with international exposure. Vibrant Work Culture: Team outings, celebrations, and engaging activities. Competitive Compensation: Attractive pay packages based on experience. Work-Life Balance: 5-day workweek with a focus on well-being. Health & Wellness: Comprehensive group health insurance coverage. Open-Door Policy: Your ideas and contributions are always valued. Prime Location: Work from our beautiful office in Indore, India s cleanest city! If you're an HR professional looking for a challenging yet rewarding role, we invite you to apply and be a part of our dynamic team at Serosoft! Qualification : Masters degree in Human Resources, Business Administration, or a related field.

Position: Senior Manager QA Job Category: Technical Department: QA Location: Indore, Madhya Pradesh Experience: 15+ years Employment Type: Full-Time, Permanent About the Role: Serosoft, India s leading Educational ERP Software company, a Deloitte Fast 50 and ET Growth Champion, is hiring a Senior Manager QA to ensure our software and systems meet the highest standards of quality and reliability. The role focuses on delivering top-notch software products aligned with customer expectations, regulatory standards, and business objectives. Key Responsibilities: Prepare a strategy for quality product delivery. Strategize, plan, design, prepare, review, execute, monitor, and control Functional Test (positive and negative), Database Test, Regression Test, Smoke Test, Sanity Test, Performance Test (Load and Stress), UI Responsive test. Strategize, plan, design, write scripts, execute, monitor, and control automation of regression and performance tests. Plan, execute, monitor, and control defects/bugs management reporting and driving closure. Validate and reproduce production support bugs/incidents. Conduct Incident Trend Analysis, perform RCA, figure out the scope of improvements, decide actionable items, and drive implementation and closure of actionable items. Education & Experience: BE/BTech, ME/MTech (Computer Science), or MCA preferred. 15+ years in software testing (manual & automation) with 5+ years in managing testing projects. Prior experience as QA Manager or Test Architect. Expertise in SDLC, STLC, Agile processes, and performance testing. Proficient in test planning, execution, and various testing types (functional, regression, security, performance, etc.) Skilled in automation and incident trend analysis (RCA). Experience leading teams of 20+ members. Skills & Competencies: Expertise in Data-driven and Keyword-driven Testing Frameworks. Proficient in cross-browser and parallel testing with Selenium WebDriver, Cucumber, Selenium Grid, and similar tools. Strong multitasking abilities and adherence to strict deadlines. Knowledge of Mobility Testing, BDD frameworks, and CI/CD pipelines (preferred). Tools: Selenium, AutoIT, UFT, LoadRunner, JMeter, JIRA, MS Office, Git. Languages: Core Java. Technologies: HTML, XML, VB Script. Databases: MS Access, SQL Server, Oracle, MySQL, MongoDB. Operating Systems: Windows, Ubuntu, Mac OS. Learning & Growth: We support your professional development at every step. Cutting-Edge Technologies: Engage in pioneering and innovative projects. Global Opportunities: Expand your horizons & work on international assignments. Exciting Events & Outings: Enjoy vibrant celebrations and team activities. Best of Breed Compensation: Competitive pay that rewards your skills & contributions. 5 Days a Week: Embrace a healthy work-life balance. Group Health Insurance: Your health and well-being are our priority. Open Door Policy: Your ideas and feedback are always welcomed. Beautiful Office in Indore: Work in India s cleanest city, right in the heart of it! If you're a seasoned QA professional with extensive experience in leading quality assurance initiatives, we invite you to apply and be part of our dynamic team! Qualification : BE/BTech, ME/MTech (Computer Science), or MCA preferred.

About Us: Systango Technologies Limited (NSE: SYSTANGO) is a leading digital engineering company that offers enterprise-grade IT and product engineering services to organizations of all sizes. At Systango, we embrace a culture of efficiency, leveraging cutting-edge technologies to deliver high-quality solutions quickly, while offering world-class support to solve critical business challenges. We specialize in Gen AI, AI/Machine Learning, and Blockchain, enabling the next stage of digital transformation for traditional businesses. Our expert team excels in web and enterprise development, mobile apps, QA, and DevOps. Trusted by top-tier clients such as Sila, Cuentas, Youtility, Porsche, MGM Grand, Deloitte, Grindr, and Tawk.to, we help businesses enhance their digital capabilities and lead disruptive innovations. At Systango, we believe in making the impossible possible and we deliver on that promise. About the Role: Key Responsibilities: Social Media Management: Manage and grow our presence on key platforms including LinkedIn, Instagram, Twitter, Facebook, and YouTube. Employer Branding: Lead efforts to improve our employer brand across platforms like Glassdoor and other relevant sites. Content Strategy: Develop and execute creative content strategies that align with current trends while maintaining our brand voice. Campaign Optimization: Utilize data-driven insights to monitor and improve the performance of social media campaigns. Collaboration: Work closely with designers, content creators, and other teams to produce visually compelling posts and engaging content. What We re Looking For: Experience: A minimum of 3+ years in social media marketing or a related field. Creativity: Strong ability to create engaging, shareable content that resonates with audiences. Analytics Savvy: Comfortable analyzing social media performance and adjusting strategies to optimize engagement and results. Team Player: Excellent communication and collaboration skills to work effectively across teams. Innovative Team: Work with a dynamic, forward-thinking team committed to creativity and growth. Career Growth: Opportunity to shape and elevate the brand s online presence and make a measurable impact. Creative Environment: A work culture that fosters fresh ideas, creativity, and innovation. If you're ready to drive the growth of a cutting-edge brand through creative social media strategies and engaging content, we d love to have you on our team!

Company Overview: Ignatiuz is a leading digital transformation and intelligent workplace consulting company, with offices in the US (PA) and India (Indore). We specialize in accelerating digital performance through innovation and automation. Our team has partnered with numerous Fortune 500 clients, delivering high-quality solutions that drive business success and operational efficiency. Role Overview: We are seeking a skilled and experienced QA Manager to lead and elevate our quality assurance practices. The ideal candidate will have 8+ years of experience in QA, including at least 3+ years in a leadership or managerial role, and a proven track record of implementing industry-standard QA processes. As the QA Manager, you will play a pivotal role in ensuring the consistent delivery of high-quality solutions across projects and contribute to the overall success of our clients. Key Responsibilities: Process Development: Define and implement best-in-class QA processes and practices to ensure the delivery of high-quality products. Continuously refine processes to meet evolving project needs and industry standards. Strategy Development: Create and execute a comprehensive QA strategy that aligns with organizational goals, project objectives, and client expectations. Ensure the strategy is scalable and adaptable. Team Leadership & Mentorship: Lead and mentor a dynamic QA team, fostering a collaborative environment and promoting a culture of quality, ownership, and continuous improvement. Provide guidance and support for team members' career development. Talent Management: Recruit, train, and retain top QA professionals to build and maintain a high-performing QA team. Provide regular feedback and professional development opportunities. Compliance & Audits: Ensure that all QA activities adhere to industry standards and internal policies. Lead audits and ensure compliance with regulatory requirements. Stakeholder Collaboration: Collaborate closely with project managers, developers, and clients to understand project goals, manage expectations, and align quality objectives with project timelines. Metrics & Reporting: Define, track, and report on key quality metrics (e.g., defect rates, test coverage, etc.) to measure success and identify areas for improvement. Use insights from metrics to drive process enhancements and improve overall team performance. Requirements: Experience: 8+ years in Quality Assurance with at least 3 years in a managerial or leadership capacity. Process Expertise: Proven experience in setting up and managing QA processes that ensure consistent, high-quality deliverables. Leadership Skills: Strong decision-making ability with a collaborative mindset. Able to lead and motivate cross-functional teams effectively. Communication Skills: Excellent verbal and written communication skills with experience in managing stakeholder relationships and delivering clear, concise reports. Problem-Solving: Analytical mindset with a focus on identifying issues, driving solutions, and fostering a culture of continuous improvement. Industry Knowledge: Familiarity with industry standards and best practices in QA. Experience in implementing compliance and audit processes is a plus. Work with a talented team that collaborates on high-impact digital transformation projects. Lead innovative initiatives that drive automation and innovation for clients. Contribute to the growth of a global consulting firm with a focus on quality, reliability, and customer success.

Engineer Planning Location: Indore Qualification: DCE / B.E. (Civil) Experience: 5 to 10 years Job Description We are seeking an experienced Planning Engineer with strong expertise in Planning, Quantity Surveying (QS), and Billing specifically for highway projects. The ideal candidate should possess hands-on experience in project scheduling tools such as MS Project and Primavera. Key Responsibilities Develop, monitor, and update project plans and schedules for highway construction projects. Prepare and review quantity surveys and billing documentation. Coordinate with project teams to ensure accurate progress tracking and timely reporting. Analyze project timelines, identify potential delays, and suggest corrective actions. Maintain detailed documentation of project status and variations for client submissions. Required Skills & Experience Diploma or Bachelor s degree in Civil Engineering (DCE / B.E.). 5 to 10 years of relevant experience in planning, QS, and billing on highway projects. Proficiency in MS Project and Primavera P6 for scheduling and resource management. Strong analytical and organizational skills. Excellent communication and coordination abilities. Qualification : Diploma or Bachelors degree in Civil Engineering (DCE / B.E.)

Engineer QA & QC Location: Indore Qualification: DCE / B.E. (Civil) Experience: 5 to 10 years Job Description We are looking for a skilled QA & QC Engineer with extensive experience in Quality Assurance and Quality Control for highway construction projects. The candidate should be well-versed with various quality tests and familiar with the laboratory equipment used in the construction industry. Key Responsibilities Oversee and implement QA/QC procedures and standards on highway projects. Conduct and supervise quality tests on construction materials as per specifications. Operate and maintain lab equipment to ensure accurate test results. Monitor compliance with project quality requirements and regulatory standards. Prepare detailed reports on quality inspections, test results, and non-conformance issues. Coordinate with project teams to resolve quality-related issues promptly. Required Skills & Experience Diploma or Bachelor s degree in Civil Engineering (DCE / B.E.). 5 to 10 years of hands-on experience in QA & QC activities for highway projects. Thorough knowledge of construction quality tests and lab equipment. Strong attention to detail and analytical skills. Good communication and teamwork abilities. Qualification : Diploma or Bachelors degree in Civil Engineering (DCE / B.E.)

Engineer Quantity Surveying (QS) / Billing Location: Indore Qualification: DCE / B.E. (Civil) Experience: 5 to 10 years Job Description We are seeking an experienced Engineer QS/Billing with strong expertise in quantity surveying, estimation, client billing, and claims management for highway projects. The ideal candidate will ensure accurate measurement, billing, and timely submission of claims in accordance with project requirements. Key Responsibilities Prepare detailed quantity surveys and cost estimates for highway construction projects. Manage and process client billing, ensuring accuracy and adherence to contract terms. Handle claims documentation and follow up for timely approvals and payments. Coordinate with project and finance teams for seamless billing operations. Maintain records of measurements, variations, and billing reconciliations. Support project cost control and reporting activities. Required Skills & Experience Diploma or Bachelor s degree in Civil Engineering (DCE / B.E.). 5 to 10 years of relevant experience in quantity surveying, estimation, billing, and claims in highway projects. Strong understanding of construction contracts and billing procedures. Proficiency in measurement and billing software/tools preferred. Excellent organizational and communication skills. Qualification : Diploma or Bachelors degree in Civil Engineering (DCE / B.E.)

Civil Engineer Location: Indore Qualification: DCE / B.E. (Civil) Experience: 2 to 10 years Job Description We are looking for a skilled Civil Engineer with experience in the execution of projects related to National Highways and Bridges. The ideal candidate will be involved in overseeing construction activities, ensuring quality, and maintaining project timelines. Key Responsibilities Supervise and manage the execution of highway and bridge construction projects. Coordinate with contractors, subcontractors, and site teams to ensure adherence to project plans and specifications. Monitor project progress and ensure compliance with safety and quality standards. Resolve on-site technical issues and liaise with stakeholders for smooth project delivery. Maintain daily site reports and documentation related to project execution. Required Skills & Experience Diploma or Bachelor s degree in Civil Engineering (DCE / B.E.). 2 to 10 years of experience in construction execution for national highways and bridges. Strong understanding of construction processes, materials, and quality control. Good communication and team coordination skills. Ability to work effectively on-site and manage multiple tasks. Qualification : Diploma or Bachelors degree in Civil Engineering (DCE / B.E.)

Officer Accounts Location: Indore Qualification: B.Com Experience: 5 to 15 years Job Description We are seeking an experienced Accounts Officer with strong expertise in accounting, taxation, treasury functions, and banking operations, specifically within construction project environments. The ideal candidate will manage direct and indirect taxes, ensure compliance, and support financial operations at project sites. Key Responsibilities Manage accounting processes related to construction project sites, ensuring accuracy and compliance. Handle direct and indirect taxation including Income Tax, VAT, Service Tax, and other applicable taxes. Oversee treasury functions including cash flow management, payments, and banking transactions. Liaise with banks for various financial operations and maintain smooth banking relationships. Prepare financial reports, reconciliations, and ensure adherence to statutory compliance. Coordinate with internal teams and external auditors during audits and financial reviews. Required Skills & Experience Bachelor s degree in Commerce (B.Com). 5 to 15 years of experience in accounts with exposure to construction projects. In-depth knowledge of direct and indirect taxation laws and treasury management. Strong understanding of accounting processes in construction site environments. Excellent analytical, communication, and organizational skills. Proficient in accounting software and MS Office tools. Qualification : Bachelors degree in Commerce (B.Com)