Case Processing Jobs in Bengaluru

General Manager Healthcare RCM Operations Job Category: Management Location: Bangalore Job Overview We are seeking an experienced General Manager Healthcare RCM Operations to lead end-to-end Revenue Cycle Management (RCM) operations across multiple clients. This leadership role is responsible for strategic planning, operational excellence, client management, team leadership, compliance, and financial performance, ensuring efficiency, accuracy, and client satisfaction in all RCM functions. Key Responsibilities Strategic Leadership Drive strategy, planning, and execution across all RCM functions including patient access, billing, coding, charge capture, claims processing, payment posting, AR follow-up, and denial management. Develop and implement initiatives to improve collections, reduce denials, and optimize cash flow. Align operational strategies with client expectations, regulatory compliance, and industry best practices. Operational Excellence Oversee large-scale RCM operations across multiple clients/accounts. Monitor key performance indicators (AR days, clean claim rate, denial rate, net collection rate, etc.) and drive continuous improvement. Implement process automation and digital transformation initiatives to enhance operational efficiency. Client & Stakeholder Management Serve as the primary point of contact for client leadership. Build strong client partnerships, ensuring SLAs, TATs, and quality standards are consistently met or exceeded. Manage escalations and drive resolutions with a client-focused approach. Team Leadership Lead, mentor, and inspire a large team of managers, SMEs, and associates across functions. Hire, train, and develop leadership talent to ensure a strong succession pipeline. Promote employee engagement, retention, and a performance-driven culture. Compliance & Quality Ensure strict adherence to HIPAA, CMS guidelines, and client-specific compliance requirements. Establish and maintain robust internal controls and audit processes. Collaborate with Quality and Training teams to maintain high accuracy and performance standards. Financial Management Own the P&L for assigned accounts and operations. Drive cost optimization initiatives without compromising service quality. Provide accurate financial forecasts, budgets, and performance reports to leadership. Key Skills & Competencies Deep expertise in US healthcare RCM (front-end to back-end). Strong knowledge of payer rules, coding guidelines, and HIPAA compliance. Proven experience in managing large-scale operations (250+ FTEs). Client-facing leadership with the ability to build CXO-level relationships. Data-driven decision-making with strong analytical and problem-solving skills. Experience driving digital transformation and automation (RPA, AI in RCM). Excellent communication, negotiation, and stakeholder management capabilities. Success Metrics Improvement in collections and AR performance. Reduction in denials and operational errors. Achievement of SLA and client satisfaction targets. Strong employee retention and a robust leadership pipeline. Profitability and cost optimization in line with business objectives.

Lead Machine Learning Engineer - NLP Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. You will be shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale millions of interactions daily. If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems, you will feel right at home. You ll also have the opportunity to publish in top conferences, and influence Observe.AI s product and platform strategy. What you ll be doing Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI. Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale. Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc. What you ll bring to the role Education: Bachelor s or Master s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU. An engineering mindset with the competencies of an applied scientist. 5+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems. Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production. Good understanding of recent advances in building LLM-powered applications, and multi-agent systems at scale. Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development. Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus. Published papers in top NLP/ NLU conferences or workshops are a plus. Relevant open-source contributions are a plus. Perks & Benefits Medical Insurance: Excellent options and free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, generous holidays (National and Festive) recognition and parental leave policies. Learning & Development fund to support your continuous learning journey and professional development. Fun events to build culture across the organization. Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.). Qualification : Bachelors or Masters degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU

Medical Review Physician 1 Location: Bengaluru Employment Type: Full-Time About the Role We are seeking a detail-oriented and experienced Medical Review Physician to join our pharmacovigilance team in Bangalore. In this role, you will be responsible for the medical evaluation of individual case safety reports (ICSRs) across multiple data sources and therapeutic areas, ensuring compliance with global regulatory standards and internal quality benchmarks. Key Responsibilities Medical Review & Safety Assessment Perform medical review of both serious and non-serious ICSRs, with a focus on seriousness, expectedness, causality, and narrative quality. Review ICSRs originating from multiple sources: spontaneous reports, literature, regulatory authorities, solicited sources, and clinical trials. Evaluate and verify the selection of adverse events from source documents, assign appropriate MedDRA codes, assess product labelling, and review narratives for accuracy and completeness. Support triage activities and determine seriousness and relatedness across assigned products. Product & Process Expertise Maintain up-to-date knowledge of product portfolios and safety profiles across therapeutic areas, including Oncology, Respiratory, Immunology, Neuroscience, and Rare Diseases. Ensure timely completion of all medical review activities in line with regulatory timelines and service level agreements (SLAs). Contribute to process improvement initiatives, including implementation of quality control checks and feedback mechanisms. Collaboration & Training Provide expert medical guidance to case processors, data entry associates, and quality reviewers to address queries and discrepancies. Mentor and train team members in GVP concepts, case processing standards, and disease-specific medical knowledge. Collaborate with internal functional teams and client therapeutic groups to resolve case-related issues efficiently. Compliance & Quality Stay updated with ICH-GCP, GVP modules, 21 CFR, and other relevant regulatory guidelines. Deliver consistent, high-quality output while ensuring compliance with client-specific conventions and global safety standards. Take on additional tasks as assigned by the team lead/manager, adapting to shifting business priorities when necessary. Candidate Profile Education: MBBS or MD is required. Experience: 2 4 years of hands-on experience as a Medical Reviewer for ICSRs. Regulatory Knowledge: Strong understanding of ICH-GCP, Good Pharmacovigilance Practices (GVP), 21 CFR, and other international regulatory requirements. Technical Skills: Proficient in MS Office Suite (Outlook, Excel, Word, PowerPoint). Soft Skills: Excellent analytical, communication, and mentoring skills; ability to work independently and as part of a cross-functional team. Be part of a high-impact team contributing to global drug safety. Collaborate across a wide range of therapeutic areas and product portfolios. Develop and grow within a supportive, knowledge-driven work environment. Engage in continuous learning and professional development in a critical area of healthcare. Qualification : MBBS or MD is required

Lead/Associate Manager Case Processing 1 Location: Bengaluru Employment Type: Full-Time About the Role We are seeking a dynamic and experienced Lead/Associate Manager Case Processing to join our Pharmacovigilance team in Bengaluru. This role requires deep domain knowledge, leadership capability, and hands-on experience in handling Individual Case Safety Reports (ICSRs) across various sources. The ideal candidate will be responsible for managing day-to-day operations, ensuring compliance with global regulatory requirements, and mentoring a team of case processors. Key Responsibilities Operational Oversight Oversee and ensure the timely processing of ICSRs in accordance with SLA/KPI metrics. Allocate tasks effectively across the team to meet project deliverables and workload requirements. Proactively monitor team performance and work closely with team members to resolve operational or domain-related challenges. Risk & Issue Management Identify, escalate, and mitigate risks related to deliverables, compliance, or resourcing. Serve as a point of contact for internal stakeholders and clients regarding operational queries or escalations. Team Leadership & Performance Management Conduct regular performance evaluations, provide constructive feedback, and support career development of team members. Guide and mentor the team and Subject Matter Experts (SMEs) in ICSR processes, compliance standards, and MedDRA coding. Support functional capability development within the team and leadership pipeline. Training & Quality Assurance Conduct process and project-specific training as needed to ensure team competence and readiness. Ensure adherence to quality standards by contributing to quality system documentation, SOPs, and procedural updates. Provide feedback and suggestions to strengthen client/internal workflows and ensure continuous improvement. Process Improvement & Strategic Contribution Suggest and implement process enhancements to improve efficiency, accuracy, and compliance. Contribute to the development of scalable and sustainable pharmacovigilance processes. Collaborate cross-functionally to support strategic goals and business growth initiatives. Required Experience & Knowledge In-depth understanding of ICH-GCP, GVP modules, 21 CFR, and relevant global regulatory requirements. Proven expertise in managing high-volume ICSR workloads, including serious, non-serious, and potentially serious reports. Experience processing ICSRs from diverse sources: spontaneous, literature, solicited, regulatory authorities, and clinical trials. Exposure to therapeutic areas such as rare diseases and oncology is highly desirable. Experience in literature screening and review would be an added advantage. Proficient in MS Office applications (Excel, Word, Outlook, PowerPoint). Candidate Profile Education: Master s degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements. Experience: 10 12 years of relevant experience in pharmacovigilance, case processing, or related functions. Strong leadership skills with a proven ability to train, mentor, and manage cross-functional teams. Demonstrated ability to allocate resources, manage competing priorities, and maintain high-quality standards. Proactive, process-driven mindset with a commitment to continuous improvement and regulatory compliance. Work with a global leader in drug safety and pharmacovigilance services. Lead high-performing teams and contribute to the delivery of impactful healthcare solutions. Be part of a collaborative environment that values innovation, learning, and operational excellence. Apply now to lead meaningful work that impacts patient safety around the world. Qualification : Masters degree in Life Sciences, Pharmacy, or Medicine (or higher), aligned with project requirements

Data Engineering Lead Bengaluru | Engineering | Full-Time About Fam (formerly FamPay) Fam is India s first payments app designed for everyone aged 11 and above. FamApp enables seamless online and offline payments through UPI and FamCard. Our mission is to empower over **250 million young Indians** to start their financial journey early, becoming financially aware and confident. Founded in 2019 by IIT Roorkee alumni, Fam is backed by top-tier investors including Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital India), Venture Highway, and angels like Kunal Shah and Amrish Rao. About the Role We re looking for a visionary **Data Engineering Lead** to take **end-to-end ownership** of Fam s data ecosystem from data ingestion and storage to processing and delivering actionable insights. You ll **define the data strategy and architecture** that supports both batch and **real-time** use cases, ensuring scalability, reliability, and governance across the organization. You will be instrumental in enabling accurate, complete, and trusted data flow that powers business intelligence, analytics, and product decision-making. This role involves **leadership, strategic thinking**, and hands-on problem solving. What You ll Do Own the full data lifecycle: ingestion, organization, storage, processing, and presentation. Define and execute **data architecture and strategy** aligned with operational and analytical goals. Build **scalable, reliable, and observable data systems** supporting batch and near real-time processing. Ensure **data quality, governance, and compliance**, proactively resolving discrepancies. Collaborate with product, engineering, and business teams to define, track, and optimize key metrics. Anticipate data-related challenges and implement preventive solutions. Lead, mentor, and grow the data engineering team, fostering innovation and accountability. Must-Haves 10+ years experience in data engineering, including proven leadership of teams or projects. Expertise designing, building, and scaling end-to-end data pipelines and systems. Deep understanding of the data lifecycle, from ingestion through business reporting. Strong communication skills and ability to collaborate across technical and business teams. Solid knowledge of **data governance, quality assurance, and compliance standards**. Experience with observability and proactive monitoring for data systems. Proficiency in Python and SQL; familiarity with Scala or Java. Hands-on experience with streaming and batch data frameworks. Experience designing large-scale data lakes and warehouses with best practices for schema evolution and partitioning. Strong background with **cloud platforms (AWS, GCP, or Azure)**. Fintech or regulated industry experience is a plus. Good to Have Fintech-specific data experience, including regulatory compliance and reporting. Deployment experience with **real-time analytics** and event-driven architectures. Familiarity with containerization and infrastructure tools like Docker, Kubernetes, Terraform. Knowledge of data observability tools (Monte Carlo, Databand, etc.). Exposure to **ML pipelines** and model deployment. Solve challenging problems at the intersection of big data, real-time processing, and fintech. Lead impactful data initiatives at a rapidly growing startup. Collaborate with a world-class team of engineers, data scientists, and product leaders. Competitive compensation, equity, and benefits. Clear career growth opportunities in leadership and innovation. Perks That Go Beyond the Paycheck Relocation assistance for a smooth move. Free office meals (lunch & dinner). Generous leave policies (birthday, period, parental support, and more). Salary advances and loan policies for financial support. Quarterly rewards, recognition, and referral incentives. Access to the latest gadgets and tools. Comprehensive health insurance with mental health support. Tax benefits like food coupons, phone allowances, and leasing options. Retirement benefits including PF contribution, leave encashment, and gratuity. About FamApp FamApp focuses on financial inclusion for the next generation by offering UPI and card payments to users aged 11+. Our flagship product, FamX, integrates UPI and card payments seamlessly, helping users manage, save, and learn about their finances effortlessly. With over **10 million users**, FamApp is revolutionizing how young Indians transact eliminating the need to carry cash and offering customizable FamX cards with personal doodles for a fun, unique payment experience. Join Our Dynamic Team At Fam, we foster a people-first culture with flexible work schedules, generous leave, comprehensive health benefits, and mental health support. You ll be part of a passionate, talented, and fun team shaping the future of fintech for India s youth.

Position: Salesforce Developer (CPQ, Service Cloud, Billing) Location: Remote/Hybrid | Bengaluru, IND We're looking for a highly skilled Salesforce Developer with specialized expertise in Salesforce CPQ, Service Cloud, and Billing. If you have a strong background in developing and customizing Salesforce solutions that enhance sales, service, and billing processes, you'll be instrumental in designing and implementing complex, tailored solutions to meet our business needs. What You'll Do: CPQ Development: Customize and enhance Salesforce CPQ applications, including product configuration, pricing rules, quote templates, and approval processes. Service Cloud Development: Implement and customize Salesforce Service Cloud to optimize customer service operations, covering case management, service processes, and SLAs. Billing Implementation: Develop and integrate Salesforce Billing solutions, ensuring seamless end-to-end billing processes like invoicing, payment processing, and revenue recognition. System Integration: Integrate Salesforce CPQ, Service Cloud, and Billing with internal and third-party systems using REST/SOAP APIs, middleware, and custom integrations. Customization & Data Management: Design and implement custom objects, workflows, validation rules, and other Salesforce features. Ensure data integrity across all Salesforce clouds and connected systems, handling data migrations and quality controls. Quality Assurance: Conduct unit testing, integration testing, and debugging to ensure the stability and performance of Salesforce customizations and integrations. Documentation: Create and maintain comprehensive technical documentation, including system architecture and design specifications. Collaboration: Work closely with business analysts, project managers, and stakeholders to translate business requirements into effective technical solutions. Continuous Improvement: Stay current with Salesforce platform updates and best practices across CPQ, Service Cloud, and Billing. Recommend enhancements to existing systems. What You'll Bring: Experience: 5+ years as a Salesforce Developer, with specific, hands-on experience in CPQ, Service Cloud, and Billing. Salesforce Core: Proficiency in Apex, Visualforce, Lightning Components, and Salesforce development tools. Integration Savvy: Extensive experience integrating Salesforce with external systems using REST/SOAP APIs. Platform Knowledge: Familiarity with Salesforce data models and architecture, particularly within CPQ, Service Cloud, and Billing. Certifications: Salesforce Certified CPQ Specialist and/or Salesforce Service Cloud Consultant certifications are highly preferred. Problem-Solving: Strong problem-solving skills with a focus on delivering customer-centric solutions. Communication: Excellent communication skills, enabling effective collaboration with both technical and non-technical stakeholders. Multitasking: Ability to manage multiple tasks and projects simultaneously in a fast-paced environment. Education: Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Preferred Qualifications: Experience with Agile development methodologies. Familiarity with Salesforce Communities, Marketing Cloud, or other Salesforce products. Knowledge of JavaScript, HTML, CSS, and other web development technologies. Experience with CI/CD tools and version control systems like Git.

Position: Enquiry Processing Associate Marketing Department: Marketing Extension Location: Bengaluru Role Overview: We're looking for a responsive and detail-oriented Enquiry Processing Associate to manage incoming enquiries from Key Account Managers (KAM) through phone, email, and chat. This role involves accurately processing enquiries, providing product information, resolving issues, and collaborating across teams to ensure excellent customer service. Key Responsibilities: Respond promptly and professionally to enquiries from KAM via phone, email, and chat. Accurately process and document all enquiries in the company system. Provide clear and detailed information regarding products, services, and company policies to KAM on a daily basis. Resolve customer issues efficiently and escalate complex cases to the relevant departments or personnel. Maintain current knowledge of company products, services, and technologies. Work closely with other departments to ensure enquiries are addressed comprehensively and promptly. Generate, present, and analyze reports on enquiry trends to support continuous improvement. Qualifications & Skills: Bachelor s degree in Business Administration (BBA) or any other discipline. Excellent communication skills, both written and verbal. Strong attention to detail and organizational skills. Ability to work collaboratively in a team environment. Proficient in using communication tools and enquiry management systems. Qualification : Bachelors degree in Business Administration (BBA) or any other discipline.

Job Title: Software Engineer C++ Location: Bengaluru Overview: We are seeking a highly capable and detail-oriented C++ Software Engineer to join our core development team in Bengaluru. This role requires strong expertise in C++ across both Windows and Linux environments, with a focus on performance optimization, multithreading, and scalable architecture design. The ideal candidate will have hands-on experience in high-throughput systems such as image processing pipelines or neural network-driven applications. Key Responsibilities: Develop and maintain high-performance C++ applications for Windows and Linux platforms. Optimize processing cycles and memory usage for large-scale image pipelines (e.g., 1 GB/sec camera data). Design and implement robust object-oriented software architectures emphasizing scalability and modularity. Work with multi-threaded programming libraries such as pThreads, OpenMP, and OpenCL. Translate, implement, and optimize DSP algorithms and/or neural network architectures. Build, maintain, and distribute DLLs and static libraries. Design and document API architectures for internal and external integrations. Utilize state machine architecture for structured process flow when required. Implement and maintain test frameworks to ensure code quality and performance. Follow best practices throughout the software development lifecycle, including code reviews and CI/CD. Maintain clear documentation and write clean, readable, and maintainable code. Required Skills & Experience: Proven C++ expertise on Windows and Linux platforms. Strong knowledge of object-oriented programming, design patterns, and modular code design. Experience with multi-threaded programming and parallel architecture design. Proficiency in API development and system integration. Experience building and managing shared and static libraries. Skilled in algorithm optimization, especially for image processing or neural network use cases. Familiarity with software lifecycle best practices, agile methodologies, and version control. Strong commitment to documentation and code quality. Preferred Qualifications: Exposure to state machine architecture. Experience with DSP or image processing algorithms. Understanding of test-driven development and CI frameworks.

Job Title: Associate Credit Card Operations Location: Bengaluru, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company transforming how banks and fintechs design and launch modern financial products. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the industry s first fully cloud-native and API-enabled banking stack. It integrates issuance, processing, lending, fraud & risk, and more into a single-vendor platform. With over 15 million cards issued globally, Zeta enables banks to deliver: Rich, digital-first experiences Hyper-personalized card programs Rapid deployment via web-based product configurators API-based innovation and scalability Intuitive, modern back-office systems Advanced regulatory and compliance tools We re trusted by major banks and fintechs globally and backed by investors like SoftBank and Mastercard, with a $1.5 billion valuation and a team of 1700+ employees, over 70% in R&D. About the Role Zeta is collaborating with HDFC Bank to manage and operate a modern credit card program built on the Zeta Platform. We are seeking dynamic professionals to join our Credit Card Business Operations Unit, supporting critical functions such as onboarding, dispute handling, reconciliation, and end-to-end lifecycle management of credit card customers. This is an exciting opportunity to be part of a growing, innovation-driven team that is reshaping banking operations. Key Responsibilities Operations Oversight: Monitor and resolve onboarding, delivery, and dispatch issues for new credit card customers. Dispute & Fraud Resolution: Handle fraud and dispute cases in compliance with process and regulatory timelines. Reconciliation & Settlement: Manage transaction settlement processes and ensure accurate reconciliation of accounts. Lifecycle Management: Oversee credit card lifecycle processes, including account maintenance, repayment tracking, credit balance refunds, and closures. Stakeholder Coordination: Collaborate with internal and external teams (e.g., product, engineering, bank partner) to resolve operational issues effectively and on time. Skills & Competencies Strong communication and interpersonal skills. Customer-first mindset with a proactive problem-solving approach. High level of accountability and attention to detail. Ability to manage time effectively in a fast-paced and dynamic environment. Qualifications & Experience Education: Graduate degree in any discipline. Experience: 1 5 years of relevant experience in Credit Card Operations, Customer Servicing, or Banking Operations. Prior exposure to onboarding, dispute management, settlements, and lifecycle operations in cards domain is highly preferred. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees. We encourage individuals from all backgrounds, communities, and identities to apply. Qualification : Graduate degree in any discipline.

Job Title: Technical Support Engineer I / II Location: Bengaluru, India Job Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch cutting-edge financial products. Founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform, Tachyon, is the world s first cloud-native, fully API-enabled processing stack. It brings together issuing, processing, lending, fraud and risk, core banking, and more into a unified offering. With over 20 million cards issued globally and trusted by some of the largest banks and fintechs, Zeta is redefining the banking infrastructure landscape. Backed by SoftBank, Mastercard, and other marquee investors, Zeta is valued at $1.5 billion and employs over 1700 professionals, with more than 70% in R&D. About the Role As a Technical Support Engineer I/II at Zeta, you ll be part of the Banking Technology Support team, responsible for troubleshooting, resolving, and escalating issues related to Zeta Tachyon a platform with 100+ APIs, multiple customer-facing interfaces, and extensive enterprise-grade infrastructure. This role offers the opportunity to work with high-performing engineering and product teams, support enterprise clients, and grow your career in the B2B SaaS + Fintech space. Responsibilities Customer Support: Provide first-level technical support to clients, resolving issues efficiently and maintaining high customer satisfaction. Incident Management: Monitor incoming support tickets, emails, and calls. Prioritize and manage based on urgency and business impact. Troubleshooting: Diagnose basic technical issues with banking systems, apps, or APIs using internal tools and knowledge bases. Documentation: Contribute to knowledge base articles, FAQs, and process documents to enhance self-service and internal efficiency. Escalation Handling: Escalate complex issues to L2/L3 teams with thorough documentation and coordinate for resolution. Collaboration: Work cross-functionally with engineers, business analysts, and system admins to resolve customer concerns. Compliance & Security: Ensure adherence to security, privacy, and regulatory standards when handling sensitive customer data. Required Skills & Competencies Strong problem-solving and debugging abilities. Excellent written and verbal communication skills; able to explain technical concepts to non-technical users. Customer-centric mindset with a focus on delivering prompt, quality service. Comfortable working in fast-paced, multi-tasking environments. Familiarity with: JIRA Postman Kibana, Grafana, Splunk (must-have) Exposure to ticketing systems and knowledge base platforms is a plus. Willingness to learn new tools and technologies in banking and payments. Experience & Qualifications Bachelor's degree in Computer Science, IT, or related engineering fields. 2.6+ years of overall experience in technical support roles within enterprise or banking technologies. At least 1 year of hands-on experience supporting enterprise-grade software products or platforms. Prior experience in the banking/payments/fintech domain is an advantage. Be part of one of the most innovative fintech platforms globally. Opportunity to work closely with industry leaders and high-growth enterprise clients. A culture of growth, learning, and empowerment. Equal Opportunity Employer Zeta is an equal opportunity employer committed to diversity and inclusion. We celebrate differences and are proud of our inclusive culture. Candidates from all backgrounds are encouraged to apply. Qualification : Bachelor's degree in Computer Science, IT, or related engineering fields.

Sr. Data Engineer - AWS - Big Data Location:Bangalore Type of Employment: Full-Time Experience Required: 7 to 10 years Job Overview: We are seeking a highly skilled Sr. Data Engineer with expertise in AWS cloud technologies and Big Data to join our Cloud Data Architect Team at Infocepts. In this critical role, you will design and implement robust data solutions using technologies like EMR, Athena, PySpark, AWS Lambda, S3, and other AWS services. The ideal candidate will have a strong foundation in database concepts and SQL and will be responsible for building scalable data pipelines to support high-performance data processing. Key Responsibilities: Technology Assessment and Design: Study the existing technology landscape and evaluate current data integration frameworks. Assist in designing complex Big Data use cases leveraging AWS services. Documentation and Stakeholder Communication: Prepare and maintain comprehensive project documentation, adhering to quality guidelines and schedules. Work closely with Architects and Project Managers to provide accurate estimations, scoping, and scheduling assistance. Clearly communicate design decisions and conduct Proof-of-Concepts to validate new solutions before implementation. Process Improvement and Automation: Identify areas for process automation to improve efficiency and team productivity. Provide expert guidance and troubleshooting support to junior Data Engineers. Training and Knowledge Sharing: Develop and deliver technology-focused training sessions for the team, ensuring continuous knowledge sharing. Share expertise through Expert Knowledge Sharing sessions with Client Stakeholders. Essential Skills: AWS Services Expertise: In-depth knowledge of S3, EC2, EMR, Athena, AWS Glue, and Lambda. Big Data Technologies: Proficiency with Apache Spark, Databricks, and Big Data table formats such as Delta Lake (open-source). Data Warehousing: Strong understanding of data warehousing concepts and architectures. Programming Skills: Advanced programming skills in Python for building data pipelines. SQL Expertise: Strong SQL skills for data transformation, aggregation, and querying large datasets. ETL Workflow Development: Expertise in creating ETL workflows with complex transformations (e.g., SCD, deduplication, aggregation). Orchestration Tools: Familiarity with orchestration tools like Apache Airflow. MPP Databases: Experience with at least one MPP database (e.g., AWS Redshift, Snowflake, SingleStore). Cloud Databases: Exposure to cloud databases like Snowflake or AWS Aurora. Desirable Skills: Cloud Databases: Familiarity with Snowflake, AWS Aurora. Big Data Technologies: Experience with Hadoop and Hive. AWS Certification: Associate or Professional Level AWS Certification. Advanced Knowledge of Big Data Solutions: Exposure to big data tools and frameworks on cloud platforms. Qualifications: Experience: 7+ years of overall IT experience, with 5+ years specifically focused on AWS-related projects. Educational Background: Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree is a plus). Technical Certifications: Demonstrated commitment to continuous learning through certifications or relevant training. Qualities: Strong analytical and problem-solving skills to deep dive into complex technical challenges.

Research Engineer Location: Bangalore, Karnataka, India Job Type: Full-Time Experience Level: 0-8 years Company: IBM Research India (IRL) Introduction: IBM Research is the innovation engine of IBM and is the largest industrial research organization in the world. With 12 labs across 6 continents and over 3200 researchers globally, we produce more patents daily than any other organization. At IBM Research India (IRL), we are shaping the future of computing in areas like AI, Hybrid Cloud, and Quantum Computing. Our work is at the forefront of breakthrough innovations in Foundation Models, AI systems, large-scale data engineering, and more. We are looking for top talent to join us in our exciting and dynamic projects, pushing the boundaries of innovation. As a Research Engineer, you will work on pioneering research and development in the most cutting-edge fields of AI and computing. Role Overview: The Research Engineer role at IBM India Research Lab (IRL) involves working on challenging, dynamic, and highly innovative projects in the fields of AI, machine learning, and data systems. Your responsibilities will span multiple areas including optimizing AI models for large-scale distributed systems, pre-training foundation models, and developing real-world use cases that leverage IBM s infrastructure and models. Key Responsibilities: Optimized Runtime Stacks for Foundation Models: Work on fine-tuning, inference serving, and large-scale data engineering for AI models. Focus on multi-stage tuning, reinforcement learning, inference-time compute, and preparing data for complex AI systems. Model Optimization Across Accelerators: Develop solutions to optimize models for multi-accelerator environments, particularly focusing on IBM s AIU accelerator. Work on compiler optimizations, specialized kernels, libraries, and tools to enhance model performance. Pre-training and Deployment of Foundation Models: Participate in pre-training language models and multi-modal foundation models. Work on distributed training procedures, model alignment, and creating pipelines for various tasks, including LLM-generated data pipelines. Research and Use Case Development: Develop and implement use cases that effectively leverage infrastructure and models to drive real-world value. Contribute to creating frameworks for human-data collection and deploying models on user-centric platforms. Required Education and Experience: Education: A Master s degree in Computer Science, AI, or related fields from a top institution. Experience: 0-8 years of experience working with modern ML techniques, including but not limited to model architectures, data processing, fine-tuning techniques, reinforcement learning, distributed training, and inference optimizations. Technical Skills: Experience with big data platforms such as Ray and Spark. Experience with Pytorch FSDP and HuggingFace libraries. Proficiency in programming with Python or web development technologies. Mindset and Attitude: A growth mindset and pragmatic approach to problem-solving. Preferred Experience: Research Experience: Peer-reviewed research at top machine learning or systems conferences. Advanced Technical Skills: Experience working with pytorch.compile, CUDA, Triton kernels, GPU scheduling, and memory management. Open Source Contributions: Experience working within open-source communities, contributing to or developing open-source projects. Innovative Environment: Be at the forefront of technological innovation, working on cutting-edge projects in AI, quantum computing, and more. Global Impact: Work on projects that influence both academic research and commercial product development, making a global impact. Career Development: IBM offers abundant opportunities for learning and growth, with access to the latest technologies and research. Collaborative Culture: Work with a diverse team of world-class researchers and engineers in a collaborative, open-source-driven environment. Apply today and become a part of the team that s redefining innovation. Qualification : A Masters degree in Computer Science, AI, or related fields from a top institution.

Technical Support Professional IBM CICS About CICS Welcome to CICS the world s leading application server software for IBM Z, processing an impressive 1.2 million transactions per second, equating to 100 billion transactions daily. Trusted by some of the largest financial institutions, including banks, insurance companies, and Fortune 500 companies, CICS powers critical transaction applications globally, helping businesses run efficiently and securely. Our team is a passionate, diverse, and highly skilled group of technical support professionals dedicated to providing top-tier support for IBM CICS clients worldwide. We are seeking a motivated individual with a strong technical background and a customer-first mindset to join our team and assist in delivering exceptional support to our global client base. Your Role and Responsibilities As a Technical Support Professional at IBM, you will be the first point of contact for clients experiencing software issues. Your primary responsibility is to provide expert technical support and troubleshooting assistance to ensure that client systems run smoothly. In this role, you will: Provide critical support for client transaction processing applications, ensuring smooth operations for some of the world s largest institutions. Work on high-impact projects, using advanced software development tools and techniques. Utilize your problem-solving expertise to diagnose and resolve technical issues related to CICS and mainframe systems. Collaborate with a global, multi-functional team, ensuring that our clients receive world-class service and that their software environments are running optimally. Technical Support at IBM is crucial to the success of our clients and helps maintain systems that drive key processes in finance, transportation, security, and beyond. Whether internally focused or working directly with clients, your contributions will make a measurable impact. Required Education Bachelor s Degree in Computer Science, Information Technology, or a related field. Preferred Education Master s Degree is a plus. Required Technical and Professional Expertise 3+ years of experience working on z/OS mainframe systems. 3+ years of experience with CICS system administration. Strong understanding of CICS architecture and the key components that make up CICS applications. Experience in upgrading or tailoring CICS systems to meet customer needs. Proficiency in at least one of the following programming languages: Assembler, PL/I, COBOL, or Java. Strong problem determination skills, including experience using CICS dump and trace diagnostics tools. Ability to take a leading role in Critical Situation resolution. Experience working in virtual, cross-functional teams and collaboration across different technical disciplines. Exceptional communication skills ability to explain complex technical issues to non-technical stakeholders and understand customer requirements. Ability to stay calm under pressure, work independently, and remain organized in high-stress situations. Preferred Technical and Professional Experience Experience with Customer Relationship Management (CRM) tools, such as Salesforce. Familiarity with debugging tools like IPCS and Fault Analyzer. Experience working with USS, TCP/IP, SMP/E, RACF, and VSAM. Exposure to IMS, DB2, WAS, SSL, MQ, and DevOps environments. As a member of IBM, you ll have the opportunity to be part of a culture that fosters innovation, professional growth, and collaboration. We value diversity and encourage employees to challenge the status quo while delivering impactful solutions to our clients. Join us, and together we ll continue to shape the future of transaction processing technology and client support. Qualification : Bachelors Degree in Computer Science, Information Technology, or a related field.

Job Title: AI Engineer Group: Platform & Energy Business Unit: CARIAD Business Unit India Location: Whitefield, Bangalore Experience: 5 to 9 years About CARIAD (Car, I Am Digital) CARIAD is an automotive software company that brings together the Volkswagen Group's software capabilities and builds upon them to drive innovation across the automotive industry. We are developing a unified technology and software platform, including a vehicle operating system, a vehicle cloud platform, and a new architecture for all Volkswagen Group brands. Operating under a licensing agreement with CARIAD SE in Germany, CARIAD India is at the heart of transforming automotive mobility through technology. Join us and become part of a team that is building the future of automotive software. With a talented team of over 360 experts at CARIAD India and 6,000+ global CARIDIANs, you will work on cutting-edge platforms and technologies, from firmware and bootloaders to AUTOSAR, Linux/QNX BSP, and service-oriented architecture-based middleware components. Job Description We are looking for an AI Engineer to join our team and contribute to developing innovative AI models and solutions for the automotive industry. As an AI Engineer, you will work with large language models (LLMs), deep learning frameworks, and natural language processing (NLP) techniques, creating impactful AI applications. You will play a key role in AI model development, training, fine-tuning, and integrating AI solutions across automotive platforms. Key Responsibilities: AI Model Development: Design, develop, and implement advanced AI models, specifically leveraging deep learning frameworks like TensorFlow, PyTorch, and Scikit-learn. LangChain Expertise: Utilize LangChain to integrate generative AI capabilities into platforms and applications, ensuring efficient and scalable AI implementations. Large Language Models (LLMs): Implement and fine-tune large language models (LLMs), exploring new ways to enhance their performance and apply them to real-world automotive challenges. NLP Techniques: Apply natural language processing (NLP) techniques to improve AI systems' understanding and processing of textual data. Data Handling: Work with large datasets, performing data preprocessing, cleaning, and analysis to ensure the quality and accuracy of AI models. System Integration: Collaborate with both frontend and backend teams to integrate AI solutions into automotive software platforms. Model Training and Fine-tuning: Lead the training of machine learning models, fine-tune them for specific use cases, and optimize for real-time applications in the automotive domain. Collaboration: Work closely with cross-functional teams, including engineers, data scientists, and product managers, to ensure successful AI application development and deployment. Required Skills and Experience: Educational Background: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. AI Expertise: Proven experience in developing AI models, particularly using Python and frameworks like TensorFlow, PyTorch, or Scikit-learn. LangChain Knowledge: Strong expertise in LangChain and its use in building generative AI solutions. Large Language Models (LLMs): Solid understanding of LLMs and practical experience implementing them in various applications. NLP Experience: Experience with natural language processing (NLP) techniques, including text processing, semantic analysis, and machine translation. Data Handling: Ability to work with large datasets, performing efficient data preprocessing, cleaning, and analysis. Frontend and Backend Systems: Hands-on experience in both frontend and backend systems, ensuring smooth integration of AI models into full-stack applications. Model Training: Experience in training and fine-tuning machine learning models, especially LLMs, to improve accuracy and performance. Good to Have: Automotive Domain Experience: Familiarity with the automotive industry and how AI can be applied to automotive systems, such as autonomous driving, in-vehicle infotainment, and smart diagnostics. Innovative Environment: Work on cutting-edge AI technologies and contribute to the digital transformation of the automotive industry. Career Growth: Opportunity to develop your career and grow within a global company that values creativity, innovation, and continuous learning. Collaborative Culture: Work alongside a talented and motivated team of experts from around the world to solve complex challenges. About CARIAD India CARIAD India is an integral part of the global CARIAD team, contributing to the advancement of automotive software technologies. By joining CARIAD India, you'll be part of a dynamic team driving innovation in the automotive industry, developing groundbreaking technologies, and creating a positive impact on the future of mobility. Qualification : Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Intuit is a global leader in financial technology, dedicated to helping individuals and businesses thrive. Our suite of products, including TurboTax, Credit Karma, QuickBooks, and Mailchimp, serves approximately 100 million customers worldwide. At Intuit, we believe in providing everyone with the tools and resources they need to achieve financial success. We are constantly innovating to make financial empowerment a reality for all. Job Overview Join the Intuit Data Platform (IDP) team as a Staff Engineer and help us transform the way we handle big data! The IDP team is responsible for the Intuit Analytics Platform, which powers real-time data ingestion, cataloging, analytics, and machine learning across the entire organization. As Intuit s customer base grows, so does the volume of data we process. Our engineering excellence ensures that we can scale and leverage this data to drive machine learning and product innovations. We re in the process of building the next-generation real-time and batch ingestion engine, capable of indexing, cataloging, and organizing data and metadata. We are passionate about using open-source technologies to solve challenges and contributing back to the community. If you're excited about building a platform that will directly impact data scientists and analysts and have a desire to shape the future of data at Intuit, then come join us! Key Responsibilities Architect & Design: Build fault-tolerant and scalable big-data platforms using open-source technologies to handle massive datasets. Data Solutions: Create architecture solutions that address complex use cases like data normalization, lineage, governance, ontology, and discoverability. Cross-Team Collaboration: Work with analysts and data scientists to understand data requirements for building operational propensity models and gaining deep customer insights. Hands-On Coding: Lead development efforts within the Hadoop ecosystem using technologies such as Java MapReduce, Spark, Scala, HBase, and Hive to build and optimize data pipelines for both real-time and batch applications. Database Management: Work with NoSQL, SQL, and in-memory databases to design high-performance data systems. Code Reviews: Ensure code quality, consistency, and adherence to best practices through regular code reviews. Architectural Alignment: Ensure alignment between enterprise architecture and business requirements. Prove Feasibility: Conduct proof-of-concept (POC) experiments for new technologies or approaches and drive them to production. Collaboration with Data Cataloging Team: Work closely with data catalog teams and architects to index and catalog all data sources at Intuit. Agile Leadership: Lead fast-paced development teams using agile methodologies and promote best practices in software development, testing, and incident response. Design & Model: Build dimension models suited for customer business use cases and ensure seamless integration of business and technical requirements. Qualifications Experience: 12+ years of relevant experience, with at least 5+ years specializing in the big data domain. Big Data Architecture: Proven experience in architecting end-to-end ecosystems for big data and analytics platforms. Expert Knowledge: Deep expertise in building fault-tolerant, scalable big data solutions, especially using the Hadoop ecosystem (Hive, HBase, Spark, Kafka, MapReduce, etc.). Programming Expertise: Mastery of Java and Scala, with a focus on building high-throughput data services. Machine Learning: Knowledge of machine learning principles and AI applications in big data. Big-Data Technologies: Familiarity with tools such as HDFS, Storm, Zookeeper, Cassandra, Redshift, GraphDB, and others. Understanding both real-time and batch processing in the Hadoop ecosystem. Communication: Strong communication skills, with an ability to explain complex technical topics to both technical and non-technical audiences. Programming Skills: Intermediate experience in Python or R for data processing. Education: BE/BTech/MS in Computer Science or a related field (or equivalent experience). Collaboration: Demonstrated ability to work cross-functionally and lead change through influence and example. At Intuit, you ll be part of a talented, passionate team working on innovative solutions that shape the future of data analytics and machine learning. As a Staff Engineer, you ll have the chance to work with cutting-edge technologies, build scalable systems, and help revolutionize how Intuit leverages data to drive product innovation. If you're looking for a dynamic environment where you can have a meaningful impact, come join us at Intuit! Qualification : BE/BTech/MS in Computer Science (or equivalent)

Where Technology Meets Heartbeat: Join Quantiphi s Culture of Innovation & Inclusion At Quantiphi, technology powers our solutions, but it s our people-first culture that drives our success. We take pride in fostering an environment where transparency, diversity, integrity, learning, and growth aren t just buzzwords they are the pillars we stand on. If you re looking for a career where your ideas are heard, your innovation is celebrated, and your personal and professional growth go hand-in-hand, your next chapter starts here. Client Solutions Partner - Payer/Provider Segment Quantiphi Solving What Matters We re on the lookout for a bold and dynamic sales leader to help shape our footprint in the Healthcare and Life Sciences arena, focusing on Payer and Provider clients across North America. This isn t your average sales role it s an opportunity to build deep executive relationships, drive AI-powered transformation, and be a trusted advisor at the heart of healthcare innovation. What You ll Own & Drive: Strategic Account Mastery Craft and execute strategic account plans for major payer and provider organizations. Tap into your industry know-how and network to uncover and unlock growth opportunities. End-to-End Sales Leadership From the first handshake to closing the deal (and beyond), you ll guide the full sales cycle prospecting, understanding client needs, crafting tailored solutions, and confidently presenting to the C-suite. Customer-First Storytelling Get to know each client inside-out from business drivers to growth plans to tech stacks. Show them how Quantiphi s AI solutions turn challenges into breakthroughs, whether it s streamlining claims processing, revolutionizing revenue cycles, enhancing patient engagement, or enabling value-based care. Relationship Alchemist Expand your circle of influence by building strong, trusted connections with decision-makers and influencers. Your role isn t just about selling it s about becoming a strategic advisor clients can count on. Team Player & Ecosystem Builder Partner closely with internal teams (Marketing, Solutions Architects, Delivery) to ensure client success. Collaborate with our alliance partners to maximize joint value. Forecasting with Precision Keep your finger on the pulse of your pipeline, forecast with confidence, and consistently meet your sales goals. Industry Trendspotter Stay ahead of the curve in healthcare innovation. Your insights into payer and provider trends and how AI fits into the picture will help shape not just our sales strategy but also our thought leadership. Proven sales success in healthcare, with a focus on payer and provider organizations A strong rolodex of C-level contacts in the North American healthcare market Deep understanding of payer/provider pain points and how AI & data science can solve them Sharp business sense you can turn complex tech talk into clear business value Stellar communication and presentation skills (Boardroom presence = ) Experience managing long, complex sales cycles and negotiating big-ticket enterprise deals Collaborative spirit you thrive working across teams and managing diverse stakeholders Bachelor s degree required (MBA is a nice bonus) If you love fast-paced growth, thrive around passionate high-achievers, and want to solve what really matters in healthcare, you ll feel right at home with us. Qualification : Bachelors degree required (MBA is a nice bonus)

Job Title: Cash Application Analyst Job Summary We are looking for an experienced Cash Application Analyst to manage and optimize the cash application process at our tech company, which operates on a usage-based billing model. The ideal candidate will ensure the accurate and timely application of customer payments to invoices, contribute to efficient cash flow management, and collaborate with key stakeholders to enhance processes. This role requires a meticulous professional with strong analytical skills, experience in high-volume cash application environments, and an ability to navigate in a fast-paced environment. This position will be catering to the US (EST) timezone. The Impact You Will Have Oversee the daily cash application process, ensuring customer payments are accurately and promptly applied to invoices. Monitor and reconcile incoming payments across multiple payment channels, including ACH, wire transfers, credit card transactions, and checks. Collaborate closely with the billing and collections teams to resolve discrepancies and support seamless end-to-end cash management. Develop and implement cash application policies and procedures that align with the unique aspects of a usage-based billing system. Identify and address payment discrepancies, customer account issues, and unapplied cash, facilitating timely resolutions. Maintain and update comprehensive documentation of cash application processes and customer payment records. Generate reports on cash application metrics, providing actionable insights to senior finance leadership. Participate in system enhancements and software implementations to improve cash application automation and efficiency. Liaise with the customer support team to handle customer inquiries related to payments and account reconciliations. Drive continuous process improvements and leverage technology to enhance accuracy, reduce processing times, and streamline operations. Ensure compliance with company policies and relevant financial regulations. What We Look For Bachelor s degree in Finance, Accounting, Business Administration, or a related field preferred. Minimum of 4 years of experience in cash application, accounts receivable, or related financial operations. Strong understanding of usage-based billing models and associated financial processes. Excellent attention to detail and problem-solving skills. Proficiency with ERP systems and payment processing platforms; experience with NetSuite and Salesforce is a plus. Strong analytical skills with the ability to interpret data and generate reports. Effective communication and interpersonal skills for collaboration with cross-functional teams. Operate in a fast-paced environment with tight deadlines. Ability to adapt to evolving business needs and drive change management. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks. Qualification : Bachelors degree in Finance, Accounting, Business Administration, or a related field preferred.

Job Title: Data Engineer Location: Bengaluru (Hybrid) About Couchbase: As industries race to embrace AI, traditional database solutions fall short of rising demands for versatility, performance, and affordability. Couchbase is leading the way with Capella, the developer data platform for critical applications in our AI world. By uniting transactional, analytical, mobile, and AI workloads into a seamless, fully managed solution, Couchbase empowers developers and enterprises to build and scale applications with unmatched flexibility, performance, and cost-efficiency from cloud to edge. Trusted by over 30% of the Fortune 100, Couchbase is unlocking innovation, accelerating AI transformation, and redefining customer experiences. Come join our mission! Position Overview: We are seeking a highly skilled Data Engineer with a strong background in data warehousing, advanced analytics, and AI integration. The ideal candidate will have 5+ years of experience designing and implementing data pipelines, building robust analytics platforms, and working with modern data technologies like Snowflake, Google Cloud, Databricks, Looker, PowerBI, and Tableau. As part of our Delorean team, you will play a pivotal role in driving innovation and ensuring our data infrastructure supports strategic decision-making. Key Responsibilities: Data Infrastructure Development: Design, develop, and maintain scalable data pipelines and ETL processes to support data ingestion, transformation, and storage across multiple platforms. Experience with Cloud Data Platforms: Expertise in implementing and optimizing solutions using industry-leading tools such as Snowflake, Databricks, and Google Cloud Platform. Demonstrated ability to ensure high performance, scalability, and cost-effectiveness in data infrastructure and workflows. Analytics & Visualization: Build and maintain interactive dashboards and reports using Looker, PowerBI, and Tableau to provide actionable insights to business stakeholders. AI & Advanced Analytics: Collaborate with Data Science teams to integrate AI models and machine learning workflows into data pipelines for predictive analytics and automation. Data Governance: Ensure data quality, security, and compliance with industry best practices and regulatory requirements. Collaboration: Partner with cross-functional teams, including Product, Engineering, and Business Operations, to understand data requirements and deliver tailored solutions. Continuous Improvement: Identify opportunities to improve data workflows, adopt new technologies, and drive operational efficiency. Qualifications: Education: Bachelor s or Master s degree in Computer Science, Data Engineering, or a related field. Experience: 5+ years of hands-on experience in data engineering, data warehousing, or related fields. Technical Skills: Expertise in Snowflake, Databricks, and Google Cloud Platform (Mandatory experience in at least one tool). Proficiency in ETL/ELT processes and data pipeline tools (e.g., Apache Airflow, dbt). Experience with data visualization tools like Looker, Power BI, and Tableau. Strong SQL skills and familiarity with Python or Scala for data processing. Knowledge of AI/ML concepts and frameworks for integrating predictive models. Soft Skills: Excellent problem-solving skills with a proactive mindset. Strong communication and collaboration skills to work effectively with technical and non-technical teams. Ability to manage multiple priorities in a fast-paced environment. Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase s mission is to simplify how developers and architects develop, deploy, and consume modern applications. With Capella, our flexible, affordable cloud platform, we empower organizations to quickly build and deliver premium customer experiences with unmatched price-performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications. Benefits at Couchbase: Generous Time Off Program: Flexibility to care for yourself and your family. Wellness Benefits: Comprehensive medical plans, dental, vision, life insurance, and employee assistance programs. Financial Planning: RSU equity program, ESPP, retirement planning, and business travel insurance. Career Growth: A Be valued, Create value approach to your career development. Fun Perks: Ergonomic office setup, food & snacks for in-office employees, and more! Qualification : Bachelors or Masters degree in Computer Science, Data Engineering, or a related field.

Support Administrator Night Shift (US Time Zone, Voice Support) Location: Bangalore, India Power the Future with Us! SolarEdge (NASDAQ: SEDG) is a global leader in high-performance smart energy technology, powering homes and businesses across 133+ countries. With a commitment to innovation and sustainability, we offer intelligent solar inverters, battery storage, EV charging, and complete home energy management solutions. We are looking for a Support Administrator to join our dynamic team and play a vital role in ensuring seamless support operations for our customers and internal teams. About the Role As a Support Administrator, you will be responsible for handling case escalations, processing replacement part shipments, and assisting the technical support team with shipping, case management, and reimbursement inquiries. You will be the key point of contact for internal employees and customers, ensuring smooth communication and resolution of their concerns. This role requires working exclusively in night shifts (US Time Zone) and handling voice support. Key Responsibilities Customer & Internal Support: Answer customer and internal calls regarding shipment status and proactively communicate about any shipping delays or resolutions. Case Management: Follow up on cases that need additional information and ensure timely resolution. Shipment Handling: Process shipment inquiries, create return shipping labels, and coordinate part number updates for accuracy. Escalation Management: Handle reimbursement inquiries, out-of-warranty claims, and escalate complex cases to the appropriate teams. Cross-Team Coordination: Work closely with upper-level technical support and other departments to ensure smooth case processing and shipment accuracy. Job Requirements High school diploma or equivalent (Bachelor s degree preferred). 1-2 years of experience in Administrator, Processor, Customer Support, or a similar role. Strong customer service skills, with the ability to stay calm in challenging situations. Proficiency in Microsoft Excel and other Microsoft applications. Excellent data entry and typing accuracy. Strong communication, problem-solving, and analytical skills. Ability to prioritize and multitask efficiently in a fast-paced environment. Competitive salary and benefits package Career growth and skill development opportunities Diverse and inclusive work environment Regular training and upskilling programs Transportation and meal allowances for night shift workers At SolarEdge, our success is built on the talent and passion of our people. Join us in creating a future where clean, green energy powers the world! Apply now and be a part of our mission! Qualification : High school diploma or equivalent

Job Overview: The ideal candidate will bring hands-on expertise with Automation Anywhere platform and demonstrable experience in AIdocument automation, process automation, and RPA standard methodologies. If you re familiar with agentic automation or excited to explore it, that s a huge plus! Responsibilities: RPA Development & Implementation Design, develop, and deploy robust automation workflows using Automation Anywhere to enhance operational efficiency. Simplify development processes by creating scalable, reusable assets for enterprise-wide adoption. Optimize existing bots for improved efficiency, scalability, and reliability. Process Optimization Analyze existing processes to identify automation opportunities and streamline workflows. Collaborate with business users to document requirements and design solutions aligned with business goals. Solution Design & Documentation: Develop and maintain detailed design documents, technical specifications, and solution architecture. Ensure adherence to RPA best practices and organizational standards. Testing & Deployment Conduct thorough testing to ensure scalability, performance, and reliability of all RPA solutions. Monitor deployed bots to ensure seamless operation and drive continuous improvement. Document AI Automation Use AI/ML tools for intelligent document processing (e.g., data extraction, validation, and classification). Optimize document workflows to enable faster, smarter decision-making. Agentic Automation Implement adaptive, intelligent workflows using agentic automation, enabling real-time decision-making. Explore opportunities for multifaceted automation based on business needs. Required Skills and Experience: Proven experience with Automation Anywhere (development, deployment, and maintenance). Strong knowledge of AIdocument automation and related tools. Expertise in process automation and workflow optimization. A solid track record in troubleshooting and debugging complex RPA solutions. Bachelor s degree in Computer Science, Information Systems, or a related field. 8+ years of experience in RPA development, with a focus on Automation Anywhere. Proficiency in programming languages such as Python, Java, or .NET is a bonus. Strong analytical, problem-solving, and interpersonal skills. Nice To Have Skills and Experience: Familiarity with agentic automation tools and concepts. Experience with cloud-based RPA solutions and integrations (e.g., AWS, Azure, GCP). Basic knowledge of AI/ML for intelligent automation. In Return: With offices around the world, Arm is a diverse organisation of dedicated, innovative and very hardworking engineers. By enabling a vibrant, inclusive, meritocratic, and open workplace, where all our people can grow and succeed, we encourage our people to share their outstanding contributions to Arm's success in the global marketplace #LI-KR2 Accommodations at Arm At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email [email protected]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working at Arm Arm s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Qualification : Bachelors degree in Computer Science, Information Systems, or a related field.