Change Leadership Jobs in Mumbai

Business Management GMDO CAO, E-Trading Strategy Location: Mumbai Skill Category: Global Markets Corporate Title: Analyst / Associate Company Overview Nomura is a global financial services group with an integrated network spanning ~30 countries. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, Nomura is built on disciplined entrepreneurship and a commitment to creative solutions and thought leadership. Nomura Services India supports the group s global businesses, providing world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support, playing a critical role in global operations. Nomura is recognized for its inclusive workplace initiatives and has received awards such as Top 10 Employers (IWEI), IWEI Gold Employer of Choice, India CSR Leadership Award 2024, and YUVA Unstoppable Changemaker Awards. Division Overview The Global Markets (GM) division, based in Mumbai, provides front-office expertise in pricing, modelling, and risk management. The team is integral to portfolio optimization, pricing, and structuring strategies, supporting aggressive revenue targets. Business Unit Overview The Business Management team in Powai enables Front Office teams globally, including AEJ, EMEA, and US GM Business Management, Client Account Management & Strategy (CAMS), Front Office Supervision (FOS), GMDO CAO, and Senior Relationship Management (SRM). This role is within the **GMDO CAO, E-Trading Strategy** team, responsible for implementing the business policy, executing strategy, and managing day-to-day operations. You will work closely with Co-Heads of E-Trading Strategy and the COO of GM Digital Office. Position Specifications Experience: 2 4+ years relevant experience Qualification: MBA (Finance) or CA preferred Role & Responsibilities Business & Financial Management Lead financial planning and control, including budget management, tracking actuals, and providing meaningful insights for management decisions. Ensure accuracy of balance sheet items, including asset capitalization and depreciation. Control spend by managing approvals for T&E and platform expenditure. Partner with vendor teams to manage software, data, and resource suppliers throughout the lifecycle. Team Structure & Contribution Track monthly headcount and organizational changes. Maintain project structures reflecting team activities. Create business-level allocations to inform internal cost allocation and measure team contribution. Strategy & Delivery Work with the Global E-Trading Strategy CAO to drive strategy execution and delivery of roadmap initiatives. Optimize team structure and working environment in collaboration with local support and HR. Ensure risk management and control processes are adhered to. Business Analysis & Reporting Prepare weekly business summaries with financial metrics and commentary. Develop executive-level presentations to support senior management decision-making. Stakeholder Management Advocate for the E-Trading Strategy team across the organization. Partner with GM desk, business managers, Technology, Operations, Finance, and other corporate functions to ensure recognition and support of team successes and challenges. Why Join Nomura This role offers a unique opportunity to partner with global stakeholders, drive strategic initiatives, and manage key business operations in a fast-paced, front-office environment. You will play a critical part in shaping the E-Trading Strategy business agenda and contributing to Nomura s global market success. Qualification : MBA (Finance) or CA preferred

Group Account Director Location: Mumbai Reporting To: Head of Growth / VP - Growth About the Role We re looking for a Group Account Director who can drive impact, lead with strategy, and scale business across our top-tier client portfolio. This is a senior leadership role where you'll manage 6 8 key accounts across digital marketing, creative, content, tech, and media. You're not just managing relationships you re owning outcomes. You ll be the strategic compass for your clients and the leader who inspires, mentors, and grows high-performing account teams. From retention and expansion to profitability and innovation, you ll be responsible for steering the ship and setting the pace. Key Responsibilities Lead a portfolio of 6 8 marquee clients, managing integrated mandates across digital marketing, content, tech, media, and creative. Own account health drive revenue growth, ensure profitability, and lead client retention and upsell strategies. Act as the strategic lead and trusted advisor to clients challenge thinking, elevate ideas, and push boundaries. Mentor and scale a team of Account Managers and Executives; groom future leaders and build succession strength. Collaborate cross-functionally with Creative, Tech, Media, and Production to deliver seamless, high-impact solutions. Lead new business pitches and upselling opportunities be the architect of growth, not just a custodian. Run QBRs, campaign reviews, and performance trackers with authority and insight own the room every time. Anticipate issues and defuse risks before they escalate keep clients confident and teams focused. What You ll Need to Succeed 10 15 years of experience in digital account management/client servicing, including 2 3 years in a Group Account Director or similar leadership role. Proven track record in scaling accounts, leading multi-crore businesses, and consistently winning pitches. Strong grasp of digital strategy, content marketing, performance media, and tech solutions. A natural leader clients trust you, teams respect you, and you bring the best out of both. Commercial acumen can interpret a P&L, build growth plans, and forecast like a seasoned pro. Excellent written and presentation skills your decks speak for themselves (and don t need a voiceover). A collaborative, roll-up-your-sleeves mindset no ego, no fear of getting your hands dirty. Experience leading cross-functional pods (creative, media, and tech). You know how to build a team, not just manage one. This isn t a plug-and-play job. It s a chance to lead game-changing work, shape the future of brands, and grow business at scale. If you're a strategic thinker, natural leader, and passionate about driving results we want to hear from you.

Job Title: Senior Accounts Manager Location: Mumbai Experience: Minimum 2 Years (Post-Qualification) Education: Chartered Accountant (CA) Position Overview: We are seeking a smart, dynamic, and detail-oriented Chartered Accountant to join our team as a Senior Accounts Manager. This role is ideal for a finance professional with a solid background in accounting, auditing, and taxation, who is ready to take ownership of financial operations, regulatory compliance, and insightful reporting. You will play a key role in driving financial accuracy, integrity, and efficiency across the organization. Key Responsibilities: 1. Accounting & Financial Management Oversee daily accounting functions including ledger maintenance, reconciliations, and general financial operations Ensure timely and accurate preparation of financial statements in accordance with applicable accounting standards 2. Audit & Compliance Coordinate and manage internal and external audits Ensure adherence to audit requirements and implement recommendations or corrective actions 3. Taxation Manage end-to-end compliance for GST, TDS, TCS, and Direct Tax Ensure timely filing of returns and accuracy of tax-related documentation 4. Expense Control Monitor company expenses to ensure alignment with budgets Drive and implement cost-control initiatives to improve financial efficiency 5. Asset Management Maintain accurate records of company assets, including depreciation schedules Conduct periodic asset audits to verify utilization and security 6. Reporting & Analysis Prepare and present detailed financial reports and insights for senior management Generate internal reports and submissions for regulatory bodies as required 7. Regulatory Compliance Ensure financial practices comply with current laws, statutory requirements, and industry standards Stay updated on changes in accounting/taxation laws and recommend necessary adaptations 8. Excel & Presentation Skills Use advanced Excel tools for data analysis, financial modeling, and dashboards Create and deliver high-quality presentations for internal and external stakeholders 9. Team Collaboration & Communication Work closely with cross-functional teams to provide financial insights and guidance Liaise effectively with auditors, regulatory bodies, and internal teams Qualifications: Chartered Accountant (CA) with minimum 2 years of post-qualification experience Proven expertise in accounting, taxation (GST, TDS, TCS, Direct Tax), and auditing Strong proficiency in MS Excel and financial reporting tools Excellent communication, interpersonal, and presentation skills Ability to work independently and manage multiple priorities in a fast-paced environment Preferred Skills: Experience working in a BSE-listed or AD2 company Familiarity with ERP systems and accounting software Strong analytical and problem-solving capabilities This is a great opportunity for a motivated CA looking to expand their leadership role in finance. You'll work closely with senior leadership, contribute to strategic financial decisions, and grow within a dynamic organization. Qualification : Chartered Accountant (CA)

RCA Lead Experience: 6 9 years Location: Mumbai Team: Customer Success About CoinDCX At CoinDCX, we believe Change Starts Together. Over the past six years, we ve grown from India s first crypto unicorn to a community of over 125 million users. We re on a mission to make Web3 accessible to everyone by creating innovative products that tackle accessibility and security challenges head-on. Join us to be part of a passionate team breaking barriers and building the future of digital finance. Inside CoinDCX s Customer Success Team Our Customer Success team is dedicated to helping users get the most out of their CoinDCX experience. We foster strong relationships, provide timely support, and guide users through their digital finance journeys. If you re passionate about customer satisfaction and operational excellence, this is where your impact begins. Your Role As the RCA Lead, you will be the central owner for structured problem-solving across customer experience, product, and operations. You will lead root cause analysis for critical incidents, drive cross-functional collaboration, and ensure sustainable corrective and preventive actions are implemented to reduce recurring issues. What You ll Own Root Cause Analysis & Problem Solving Lead RCA exercises for major customer-impacting issues, operational failures, and escalations. Build and enforce structured RCA frameworks (5 Whys, Fishbone, FMEA) to ensure consistent problem-solving. Conduct thorough post-incident reviews and publish detailed RCA reports with clear, actionable recommendations. Cross-Functional Collaboration Partner with Product, Tech, Operations, Compliance, and Support teams to address root causes and prevent recurrence. Track and follow up on CAPA (corrective and preventive actions) until full resolution. Ensure accountability for long-term solutions over temporary fixes. Data & Reporting Maintain dashboards tracking recurring issues, escalation trends, and RCA completion metrics. Present RCA insights and systemic risk trends regularly to senior leadership. Quantify the business and customer impact of issues, demonstrating measurable improvements post-fix. Governance & Standards Establish and refine SOPs for incident reporting and RCA processes. Train teams and stakeholders on RCA methodologies and problem-solving best practices. Ensure regulatory and audit compliance with thorough documentation of RCA activities. What You Bring 6 10 years experience in Operations Excellence, Quality, Risk, or Customer Experience, preferably in fintech, crypto, BFSI, or high-scale tech environments. Proven expertise in Root Cause Analysis, CAPA management, and incident governance. Strong analytical skills with the ability to work on large datasets and generate actionable insights. Excellent communication skills to simplify complex issues for leadership and stakeholders. Proficiency with tools like JIRA, Confluence, SQL, Excel, and BI dashboards (Tableau, PowerBI, Looker). Strong stakeholder management and cross-functional collaboration experience. Success Metrics Reduction in repeat issues and escalations. Average time to complete RCA and implement preventive actions. Accuracy and adoption of RCA reports across teams. Leadership satisfaction on visibility and management of systemic risks. You are endlessly curious about Virtual Digital Assets (VDA) and Web3, always staying ahead in this fast-evolving space. You take ownership, relentlessly driving impact and excellence. You embrace a We over Me culture, empowering your team and peers. You thrive on change and innovation, pushing beyond limits and convention. Perks That Empower You Design Your Own Benefit: Customize your perks whether gadgets, travel, or pets, you prioritize what matters most. Unlimited Wellness Leaves: Take time off whenever you need to recharge. Mental Wellness Support: Access health experts, counseling sessions, wellness workshops, and team outings. Bi-Weekly Learning Sessions: Stay sharp and grow with ongoing industry knowledge and skill-building. Join Us If you re ready to lead problem-solving at scale and shape the future of customer experience in Web3 we want to HODL you on our team!

Assistant Sales Manager Converge Location: Mumbai Employment Type: Full-Time About the Role: We are seeking a results-driven Assistant Sales Manager with a strong background in hospitality and F&B sales, particularly in catering, events, and amenities/services management. The ideal candidate will bring at least 3 years of experience working in hotel sales operations, specifically in banquets, catering, or related F&B areas. Experience in room sales is a plus. This role requires close collaboration with City, Corporate Leadership, and cross-functional teams to ensure smooth sales and operations management of the Training Centre. Core Responsibilities: Profitability and Revenue Management Manage and review annual and monthly budgets for the Training Centre. Monitor budget performance in coordination with internal stakeholders. Develop and implement strategies to drive incremental revenue growth. Sales, Operations & F&B Management Oversee sales operations, daily activities, and F&B services of the Training Centre. Develop and execute sales, operations, and event strategies. Coordinate with Marketing and Technology teams to promote sales and events. Collaborate with City training resources to maintain effective sales systems and upselling procedures. Client Experience & Service Excellence Design and implement sales procedures to ensure consistent service delivery. Work closely with internal teams to facilitate smooth cross-departmental collaboration. Conduct regular client feedback surveys to identify opportunities for product and service improvements. Analyze feedback data to drive continuous performance improvements. Inspire and motivate employees to deliver exceptional customer care with attention to detail. Leadership & Team Development Partner with Corporate and City teams to develop and execute sales and operations strategies. Create and enforce SOPs, KPIs, and metrics that enhance revenue, productivity, and service quality. Drive brand partnerships and alliances to elevate client experience and revenue generation. Lead initiatives that improve team performance, processes, and customer satisfaction. Behavioral Attributes: Self-starter with strong business acumen and commercial insight. Excellent problem-solving and decision-making skills. Clear and persuasive communicator with strong relationship-building abilities. Highly motivated with a focus on achieving results and driving change. Detail-oriented and capable of managing multiple high-priority tasks under pressure. Confident decision-maker with excellent organizational skills. Preferred Qualifications: Bachelor s degree (minimum 3 years); qualifications in hospitality, property, or facilities management are a plus. 3+ years of relevant experience in hospitality sales and operations, preferably leading cross-functional teams. Strong customer service orientation and client relationship management skills. Proven track record of continuous improvement and a progressive mindset. If you are passionate about hospitality sales and delivering outstanding client experiences, apply now to join the Converge team and contribute to shaping exceptional event and training centre services. Qualification : Bachelors degree qualifications in hospitality, property, or facilities management are a plus

Job Title: Digital AI Manager Location: Mumbai Function: Supply Chain Procurement About Procurement at Unilever Unilever s Procurement team manages over 30 billion in global spend across 50,000+ suppliers. As part of the Supply Chain, Procurement is essential to delivering sustainably sourced materials and services, driving innovation with our partners, and ensuring our purpose-led brands thrive. Our global procurement organization of 1,400+ professionals supports a wide network, including more than 1.5 million smallholder farmers, impacting over 7 million lives. Guided by our Procurement Lighthouse Strategy, we focus on five pillars: Competitive Buying, Resilience, Partnerships, Sustainability, and Value Chain Excellence all powered by Digital and Technology. About the Strategy & Insights Team Established three years ago, the Procurement Strategy & Insights team serves as the nerve center of Unilever s global procurement function. With a vision of transforming knowledge and data into future-fit strategies, the team enables breakthrough transformation across tools, processes, and business models. The team includes: Strategy Team Drives strategic priorities across Business Groups (BG) and Power of One. Insights Team Leads data-driven programs and cross-functional initiatives. Digital Transformation Team Builds digital capabilities, tools, and data infrastructure. Data & AI Innovation Team Focuses on cutting-edge analytics, AI, and Procurement GPT solutions. Role Overview: Digital AI Manager B&W As Digital AI Manager B&W, you will lead the adoption and integration of digital and AI tools within Unilever Procurement. You will drive the implementation of mature AI/analytics solutions, champion digital adoption within the buyer community, and manage transformation initiatives aligned with our 4D Digital Lighthouse Strategy. You will also act as the Program Manager for the Procurement GPT Hero Use Case, helping scale innovative AI-driven solutions. Key Responsibilities 1. Drive 4D Digital Lighthouse Strategy Data Foundations: Enhance the Procurement Data Lake by integrating internal (Unilever Datalake, BDL) and external data (market intelligence, sustainability, resilience, etc.). Maintain a high-quality, accessible data catalogue. Advanced Analytics: Deliver scalable analytics use cases, build self-service analytics tools, and enable data-driven decision-making across key procurement programs. Tool Integration & Automation: Improve and integrate digital tools into the 7-step strategic sourcing process. Enhance the Buyers Console as the central hub for digital tools and services. Culture & Capability Building: Lead digital adoption programs, deliver training (e.g., DigiCon), and drive capability building across the procurement community. 2. Procurement GPT Program Collaborate closely with the Data & AI Innovation team on advanced AI use cases. Manage the transition of innovations into mainstream adoption and support scaled implementation. Key Stakeholders Procurement Leadership Team (UPLT) Head of Strategy & Insights Global Buyer Community UniOps External technology and AI partners Leadership Competencies Strong stakeholder management across complex, matrixed environments Expertise in change management and adoption strategies Skilled in agile project and program management Passion for digital innovation, transformation, and continuous improvement Required Experience Minimum 5 years experience in Unilever or similar FMCG environment Proven experience in digital transformation, analytics, or change leadership roles Track record of delivering strategic, cross-regional initiatives Ability to work in diverse, cross-functional, and global teams

Position: Program Manager Location: Mumbai, India About LRN: With a global presence across the US, EMEA, APAC, and Latin America, LRN supports over 2,500 organizations, including many of the world s most recognizable brands. Our solutions help companies navigate complex regulatory environments, translating core values into measurable behaviors and business practices that create lasting competitive advantage. About the Role: As a Program Manager (PGM) at LRN, you ll serve as a strategic delivery partner, ensuring the seamless execution of client contracts and long-term account success. You will act as the central liaison between internal teams and external stakeholders, overseeing project coordination, risk management, and service delivery for high-impact global clients. This role is ideal for someone who excels in cross-functional collaboration, thrives in a dynamic SaaS environment, and has a strong foundation in program or client management. Key Responsibilities: Client Success & Relationship Management: Ensure clients receive full value from their contractual entitlements Monitor delivery health, manage escalations, and proactively resolve issues Partner with Sales and Customer Success teams to identify upsell and growth opportunities Maintain high customer satisfaction through strategic roadmap oversight and engagement Program & Delivery Coordination: Serve as the operational hub across Sales, Delivery, Product, and Support teams Create and manage structured work plans with clear accountability Oversee deliverables and service-level agreements (SLAs) across internal teams Escalate and follow up on product-related issues with internal stakeholders Support effective triage and resolution of client support tickets Develop scalable delivery frameworks and contribute to program standardization Account Stabilization & Growth: Lead recovery initiatives for at-risk accounts (Red/Amber status) Collaborate with Sales and CSMs to ensure client retention and renewal readiness Facilitate solution design discussions aligned with client needs Client Communication & Advocacy: Act as the primary point of contact for all client delivery-related matters Advocate for client priorities internally and manage clear, consistent communication Represent client needs in operational and executive discussions Operational Excellence & Process Improvement: Identify workflow gaps and propose scalable, repeatable solutions Refine internal systems and processes within Bespoke and Professional Services Contribute to documentation, templates, and internal playbooks for consistency Core Activities: Monitor delivery progress against contract terms and timelines Coordinate cross-functional collaboration for service delivery Keep stakeholders updated on key milestones and project changes Ensure visibility into account updates for internal delivery teams and leadership Requirements: 8+ years of experience in program/project management or B2B client support 3 5 years of experience supporting sales teams in servicing enterprise clients Strong stakeholder engagement, communication, and conflict resolution skills Proficiency in MS Office (Excel, Word, PowerPoint) Ability to understand and translate technical information into client-facing language Strong organizational, problem-solving, and multitasking abilities Preferred Qualifications: Experience in a SaaS or eLearning environment Familiarity with Learning Management Systems (LMS) Background in ethics and compliance programs Proficiency in Japanese (JLPT N3 or above) is a plus Shift Requirements: Must be flexible to work rotational shifts, including night and early morning shifts to support global clients Why Join LRN: Work in a purpose-driven, inclusive environment Collaborate with global teams and Fortune 500 clients Make an impact through work that matters LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: HR Head FMCG/Pharmaceuticals/Manufacturing Location: Mumbai Experience: 18+ Years Your Future Employer: A leading organization in the FMCG/Beverage sector, known for its commitment to excellence and innovation in human resource management. What We Are Looking For: We are seeking an experienced HR leader with 18-20 years of expertise in human resource management, talent acquisition, performance management, and compliance. If you have a strong background in FMCG, Pharmaceuticals, or Manufacturing, and a passion for building high-performing teams, we want to hear from you! Key Responsibilities: HR Leadership: Lead and oversee all HR functions within the organization, ensuring alignment with business goals and company culture. Policy Development: Develop and implement comprehensive HR policies and frameworks to enhance organizational effectiveness and employee satisfaction. Talent Management: Drive talent acquisition, retention strategies, and employee engagement initiatives, ensuring the organization attracts and retains top talent. Compliance: Ensure compliance with labour laws, HR best practices, and all regulatory requirements across the organization. Strategic Alignment: Partner with business leaders to align HR strategies with organizational goals, enhancing productivity and fostering a high-performance culture. Compensation & Benefits: Manage compensation, benefits, and performance management systems, ensuring they support talent development and retention. Leadership Development: Facilitate leadership development and training programs to cultivate the next generation of leaders within the organization. Key Requirements: Educational Qualification: Master s Degree in Human Resources or an equivalent qualification. Experience: 18-20 years of experience in HR leadership roles, specifically within FMCG, Pharmaceuticals, or Manufacturing industries. HR Expertise: Strong understanding of HR policies, labour laws, and compliance frameworks. Technical Skills: Proficiency in MS Office and SAP HR modules. Leadership Skills: Exceptional communication, leadership, and negotiation skills, with a proven track record of managing and motivating teams. Stakeholder Management: Experience in handling international stakeholders, ensuring effective collaboration across regions. Efficiency: Ability to work under tight deadlines, driving HR initiatives and strategic goals effectively. Proactive & Strategic: A proactive, strategic thinker with a go-getter attitude and the ability to influence organizational change. What s in It for You: Lead HR strategies in a reputed organization with a dynamic and high-impact role. Competitive compensation and benefits package. Exposure to a fast-paced industry with opportunities for growth. A chance to work closely with top business leaders and drive impactful HR initiatives that shape the future of the organization. Qualification : Masters Degree in Human Resources or an equivalent qualification.

Job Description Key Responsibilities: Anchors change management around areas of Vision, Mission, and Strategy Performance analytics: Partner standards publication, Practice & Partner dashboard / metrics evolution, productivity roadmaps, external comparability Performance alignment: strategic cascade to functions and practices, Director and Partner scorecards, facilitate performance conversations for leaders. Team effectiveness: collaboration accelerating training for top team groups such Executive Committee, Management Committee and other Practice Leadership Teams Organisation model for allied functions function charters, job families, grade structure, and individual transition Accelerate partner development: yearly talent review, development plan completion, detailed career plans for 20 partners. Scientific assessment for specific leadership roles such as Practice Coordinators and Office Managers Driving a Visible Expertise program for Partners to own and strengthen their external eminence. Governance model for the firm purpose, membership, and design rights for apex bodies such as Executive Committee and Management Committee Essential Competencies: Leadership Competencies: Leading Up: Understand expectations from Partnership Board and National Managing Partner Leading Across: Build alignment between CFO, CHRO and MPO through policy advocacy Leading Externally: Build relationships outside the organisation, to accelerate institutional excellence Leading Self: Interpersonal skills with Partners and Allied Leaders are essential for success. Behavioural Competencies: Thinking Strategically Driving Change Functional Competencies Organisational Effectiveness Leadership Assessment and Development Education & Experience: MBA in HR with 6-9 Years of Experience; Graduates with exceptional experience in C-o-E / Talent Consulting are welcome to apply. Experience in Talent and Organisation Consulting is an advantage. Exposure to C-o-E roles in Leadership Development and Organisational Effectiveness. Exposure to strategic HR projects likes Organisation Structure Design, Job Evaluation, and Leadership Scorecards is a huge advantage. Executive presence, prior experience of engaging with Senior Leaders.

Job Title: Senior Account Manager - Business Transformation Reports To: VP - Business Transformation Location: Mumbai Job Description: The Senior Account Manager will play a pivotal role in driving innovation and acting as the uniting factor between the client s goals and the internal teams. This role is key in ensuring that the client receives the best service possible, driving collaboration internally and externally with clients and partners. You will support the VP - Business Transformation in managing accounts, ensuring on-time delivery, and excellence in execution. Key Responsibilities: Brand Strategy and Client Communication: Spearhead brand strategy and communication, fostering collaboration between Web, SEO, Content, and Direct Marketing teams. Define, maintain, and evolve overall brand strategies, ensuring timely execution and delivery backed by regular insights, analysis, and reports. Build strong, long-lasting client relationships, navigating through ambiguity and complexities to meet client needs. Revenue Goals and Client Management: Meet or exceed revenue goals for each client by setting clear KPIs and tracking progress. Recommend, design, and implement new projects that will improve the client s digital footprint and enhance their online presence. Collaborate with internal teams to fulfill client needs and consistently exceed expectations. Team Leadership and Collaboration: Effectively lead and motivate the internal Web, SEO, Content, and G&A teams to deliver high-quality work. Coordinate with other functional areas within the company to ensure seamless service delivery, keeping the internal teams aligned with the client s objectives. Ensure regular communication with senior leadership to align on client goals and internal strategies. Innovation and Digital Trends: Stay updated with industry and digital technology trends, utilizing this knowledge to drive innovation for clients. Leverage technology to create new and better ways of working, continuously improving digital strategies for clients. Problem Solving and Client Support: Troubleshoot and solve complex client issues, offering innovative solutions. Work closely with internal departments to ensure client requirements are met efficiently. Upselling and Cross-selling: Partner with the sales and marketing teams to identify opportunities for upselling and cross-selling additional services. Proactively introduce clients to new offerings and solutions that align with their growth objectives. Skills and Qualifications: Experience: 4-5 years of professional experience in managing and growing client accounts, particularly in SEO, Web, Content, and Digital Marketing. At least 2 years of experience using 2 CMS platforms and 1 e-commerce platform (e.g., Shopify, Magento). Technical Skills: Strong understanding of Google Analytics (Power User). Knowledge of technical implementations and API documentation. Proficiency in MS Office software (Excel, Word, PowerPoint). Communication Skills: Excellent written and verbal communication skills. Talented in storytelling and delivering engaging presentations. Strong interpersonal and relationship-building skills. Leadership and Collaboration: Ability to collaborate effectively with senior leadership. Strong leadership skills with the ability to motivate and manage cross-functional teams. Problem-Solving and Analytical Skills: Analytical mindset with a problem-solving attitude. Ability to make decisions based on priorities and driving value through innovation. Client Management: Ability to manage client relationships, track revenue goals, and recommend improvements to enhance digital strategies. Ability to navigate complexities and build strong, long-term client relationships. Additional Skills: Strong organizational and time management skills to handle multiple projects at once. Ability to work cross-functionally with SEO, tech, measurement and analytics, HR, and finance teams. Innovative Work Environment: Be part of a fast-growing, forward-thinking company with opportunities to drive change and innovation. Career Growth: Work closely with senior leadership to grow your career while contributing to the company's success. Dynamic Team: Collaborate with talented professionals in a highly collaborative environment where your ideas will be valued. If you re looking for a challenging role that combines strategy, leadership, and innovation in the digital space, this is the opportunity for you!

Job Description As our NielsenIQ HR Organization continues to evolve to meet the changing demands of the business and the workforce we will be challenged to find new ways to deliver value to the organization with a focus on efficiency and simplicity. To enable this transformation, we are standing up a new Tiered Support Model to enable excellent delivery against our most fundamental HR needs. HR Transformation s main goal is to facilitate and coordinate transformation programs that impact the HR Operations, Solutions and Employee Experience (HR OSE) team. The HR Transformation Project Manager will work closely with the HR PE and Transformation Lead (Program Manager), the Employee Experience (EE) team, and the entire HR OSE global team. You will support the Program Manager by leading sub-projects that are critical enablers for the overall program, from information collection to implementation of process changes. In this role you will: Lead and manage sub-projects within the HR Transformation program, by creating and maintaining project plans that ensure alignment with overall program goals. Monitor project progress, identify potential issues, and develop solutions to mitigate risks. Prepare and present project updates and reports to key stakeholders, providing key insights to inform decision-making and further project planning. Coordinate with cross-functional teams to ensure seamless execution of project activities. Design and conduct surveys to collect information from local HR teams to support project objectives. Implement process changes and improvements in collaboration with the Program Manager and other stakeholders. Rationalize and organize project documentation, clearly accessible and appropriately safeguarded for confidentiality. Establish effective relationships and communicate effectively across a multitude of stakeholders including senior leadership, geographically distributed HR and project team members, cross-functional stakeholders, and vendors. We re looking for people who have: Understanding of common HR administrative and operational work across employee full cycle administration. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Strong interest in learning and ability to take learning opportunities when they arise. Ability to build strong partnerships and work closely with people across all levels of the company. Ability to prioritize tasks and to delegate them when appropriate. Proven say-do ratio with interest in being accountable and in control of their performance. Qualification Preferably a master s degree in Management, Statistics, Engineering, or HR 4+ years work experience in complex corporate structures (multi-national companies preferred) Proven experience in project management, preferably within HR or related fields. Hand-on experience of Project Management tools and platforms Excellent knowledge and hands-on experience of MS-Excel and Power Point Strong analytical and problem-solving abilities. Excellent verbal and written communication and presentation skills Ability to work independently and in a team Excellent interpersonal skills are a must Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights delivered with advanced analytics through state-of-the-art platforms NIQ delivers the Full View . NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.

At Deloitte, your work will make an impact that matters, empowering you to thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte provides unrivaled opportunities for you to succeed and realize your full potential. Work You ll Do As a Technical Writer, you will play a critical role in helping to create software documentation for end-users, developers, and other stakeholders. Your tasks will include: Collaboration with Developers: Work closely with software developers to create both user-facing documentation (manuals, tutorials) and internal documentation (architecture diagrams, API references). Documenting Complex Concepts: Simplify and explain complex technical concepts to make them easily understandable for a range of audiences. Editing and Proofreading: Review and improve documentation created by other technical writers to ensure clarity and accuracy. User Testing: Conduct user testing to ensure the documentation is suitable and meets the needs of the end-user. Responsibilities Include: Prepare instruction manuals and other user documentation. Participate in requirements discussions with stakeholders to understand the needs and objectives. Break down the work breakdown structure (WBS) and product backlog into simple user stories for documentation. Disseminate technical information in simple language for non-technical audiences. Ensure technical accuracy and product knowledge in user documentation. Create and update software documentation after collaboration with subject matter experts and technical staff. Assist other writers in creating high-quality documentation. Convert complex technical content into easy-to-understand language for multiple audiences. Develop product manuals, screenshots, and tutorials. Write documentation for internal teams such as developers, programmers, and other technical staff. Communicate complex ideas concisely and clearly. Requirements A Bachelor s degree or higher in Information Systems, Information Technology, Computer Science, or a related field. 6+ years of proven experience in writing technical documentation. Strong ability to understand and explain complex technical concepts. Excellent research and analytical skills. Ability to manage multiple projects and deliver on tight deadlines. Excellent technical writing skills and attention to detail. Excellent verbal and written communication skills. Strong knowledge of MS Office or Google Docs. Your Role as a Leader: At Deloitte India, leadership is valued at all levels. We expect our people to embrace and live our purpose by identifying the most important issues for our clients, teams, and society, and making a meaningful impact. We aim to inspire purpose-driven leadership across the organization. How You ll Grow Deloitte s professional development plan helps people at every career level identify their strengths and use them to do their best work every day. Whether you're starting out or in a senior position, you ll have opportunities to learn, grow, and develop world-class skills through on-the-job learning and formal programs at Deloitte University. Benefits At Deloitte, we value our people and offer a broad range of benefits designed to support your personal and professional well-being. Learn more about what working at Deloitte can mean for you and your career growth. Our Purpose Deloitte is driven by a singular purpose: To make an impact that matters. Every day, Deloitte people are making a real difference in the communities they live and work. We pride ourselves on quality, integrity, and positive change, and we strive to be a role model organization. Explore Deloitte's global impact and learn more about our purpose. Deloitte is where your skills will flourish, and your career will be empowered. If you're ready to make a real impact and grow in your technical writing career, apply now. Qualification : A Bachelors degree or higher in Information Systems, Information Technology, Computer Science, or a related field.

About Adobe: At Adobe, we re changing the world through digital experiences. We provide everyone from emerging artists to global brands with everything they need to design and deliver exceptional digital experiences. We empower people to create beautiful and powerful images, videos, and apps, while transforming how companies interact with customers across every screen. We re committed to hiring the very best talent and creating an exceptional workplace where everyone is respected and has access to equal opportunities. We believe new ideas can come from anywhere in the organization, and the next big idea could be yours! The Challenge: The Digital Strategy Group (DSG) partners with C-level leadership at Adobe s Enterprise customers to drive customer-experience transformation and digital innovation strategies. Through Adobe s digital benchmarking, industry insights, customer journey mapping, and organizational assessments, we provide high-impact recommendations to help our customers thrive in the digital age. As Adobe continues to accelerate its growth in the India market, we re looking for a Digital Strategy Principal to lead strategic engagements in India. In this role, you will collaborate with DSG Industry Practice leads across APAC particularly in Financial Services, Retail, Travel, and Government sectors bringing senior leadership and executive presence to the market. Role Overview: As a Digital Strategy Principal in India, you will lead and support strategy engagements with both existing and potential Adobe customers. You will bring deep, real-world knowledge of digital transformation to help clients across sectors drive business growth, enhance customer experience, increase brand awareness, reduce costs, and improve productivity. You will lead a team of experts (spanning digital marketing, customer-experience design, digital analytics, and value modeling) to analyze, interview stakeholders, develop insights, identify use cases, and model commercial value. Your role will also involve delivering findings and actionable recommendations, showcasing the value Adobe solutions bring to various industries. As a thought leader, you will be responsible for staying at the forefront of trends in digital innovation, use cases, business modeling, and industry research. Key Responsibilities: Engagement Leadership: Lead digital strategy engagements, advising clients on strategies for digital transformation, innovation, and leveraging Adobe solutions to create tangible value. Team Collaboration: Work with cross-functional teams, including digital marketing, analytics, and customer-experience experts, to deliver high-impact insights and recommendations to clients. Executive Relationships: Build and nurture relationships with C-suite executives, helping to identify opportunities for transformation and drive impactful change. Thought Leadership: Present at key industry events, Adobe conferences (e.g., Experience Makers), and external speaking engagements. Lead thought leadership initiatives with marketing to expand Adobe's influence in the market. Business Development: Partner with sales and marketing teams to identify new opportunities, accelerate sales pipelines, and close deals. Facilitate customer workshops (Design Thinking or Strategic) to support visioning and planning. Practice Development: Contribute to the growth of Adobe s DSG practice by creating best practices, benchmarking, and knowledge-sharing initiatives. External Representation: Represent Adobe externally as an expert in digital transformation, innovation, and value management within your industry. What You Need to Succeed: Educational Background: MBA or an equivalent advanced degree. Relevant Experience: Significant experience in the marketing function at a leading company, or in top-tier management consulting or digital agency roles. Expertise in at least one of the following industries: Financial Services, Retail, Travel, or Government. Digital Strategy Expertise: Proven track record in creating digital or marketing strategies, with an understanding of the technologies and tactics necessary for execution. Executive Communication: Strong executive presence, with the ability to advise, engage, and inspire senior executives. Analytical Excellence: Exceptional problem-solving, research, and analytical skills, with a talent for synthesizing complex information. Clear Communication: Ability to convey complex ideas clearly in both written and verbal forms, and strong presentation skills. Curiosity and Learning: A high degree of intellectual curiosity and the ability to quickly absorb and apply new concepts. At Adobe, you ll be part of a world-class team in an inspiring environment that has received multiple "best places to work" awards. We re committed to fostering an atmosphere where everyone is encouraged to grow, with our unique Check-In approach to feedback. If you're ready to build your career at a leading digital company, Adobe is the place for you. Adobe is an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristics. Qualification : MBA or an equivalent advanced degree.

Global Assistant Brand Manager Lifebuoy Core Work Location: Mumbai HQ Function/BU: Personal Care, Marketing Business Context Lifebuoy, the world s first health soap, was launched in 1894 by William Lever, pioneering affordable hygiene in Victorian England. Today, Lifebuoy is the #1 germ protection soap, known for its legacy of cleanliness and personal hygiene. Lifebuoy has expanded globally, with a wide range of products including soap bars, liquid body washes, hand washes, and hand sanitizers, ensuring daily hygiene for families around the world. Lifebuoy has also successfully reached over 1 billion people through hand hygiene programs and TV campaigns, promoting healthy societies through NGO partnerships and behavior change programs that champion handwashing and good hygiene practices. Job Purpose At Unilever, we believe in bringing your purpose to life through the work you do. As the Global Assistant Brand Manager Lifebuoy Core, you will be responsible for developing and validating core innovations and advertising strategies for the Indian market, in line with the brand s growth strategy. Your work will focus on delivering competition-beating products and campaigns that drive brand health and market share growth. The success of this role depends on: Developing innovative ideas based on consumer insights. Executing campaigns and product launches on time and in full (OTIF). Achieving market share targets and improving brand health (UBS). Responsibilities Develop Brand Growth Strategies: Lead the creation of brand growth strategies by deeply understanding consumer/shopper trends, competitive threats, and category/brand opportunities. Consumer Insights: Identify and articulate consumer insights to generate new business ideas and product concepts. Leverage New Technologies: Use new technologies and strategies to uncover opportunities (e.g., new claims, products, advertising, and packaging). Cross-functional Leadership: Lead the development of innovations with cross-functional teams (R&D, supply chain, finance, etc.) to bring ideas to life. Integrated Marketing Campaigns: Develop and deliver Integrated Marketing Campaigns, with clear and persuasive strategies and ideas. Project Management: Manage projects efficiently using IB, Innoflex, and CIP, monitoring progress, ensuring timely delivery, and adhering to budgets. Marketing Execution: Ensure effective execution of campaigns and product launches, contributing to brand growth and market share targets. Experience Requirements Brand Management and Innovation: Proven experience in Brand Management and/or Innovation, preferably with premium innovations. Business Initiatives: Involvement in at least one business-building initiative, such as a new product launch, relaunch, or packaging change. Cross-Functional Project Management: Experience in business analysis, developing marketing plans, and managing cross-functional projects. Data & Analytics: Experience using data and analytics to build consumer insights and business hypotheses, leading to strong marketing executions and innovations. This role offers an exciting opportunity to make a direct impact on Lifebuoy s growth in the Indian market, leveraging consumer insights, innovation, and integrated marketing strategies to drive brand success.

Position: Analytics Client Service Manager Location: Mumbai Department: Client Coverage Global Client Service Team About the Role We are looking for a seasoned Analytics Client Service Manager to join our Client Coverage team in Mumbai. The Global Client Service team at MSCI consists of experienced financial professionals who provide first-level support to our global client base. This team is responsible for handling a broad range of queries related to methodology, product usage, interpretation, and technical aspects across our analytics and benchmark product suite. The team engages with clients primarily through email and phone and works closely with Sales, Consultants, and internal teams to ensure seamless client engagement and satisfaction. Key Responsibilities Team Leadership and Development Recruit, onboard, and coach team members, equipping them with the skills and product knowledge they need to succeed. Establish clear performance expectations and conduct regular performance evaluations. Foster a culture of collaboration, continuous learning, and positive team dynamics. Client Relationship Management Develop strong, trust-based relationships with clients to understand their evolving needs and business goals. Serve as the escalation point for complex client issues, ensuring swift and effective resolution. Maintain regular communication with clients, providing proactive updates, gathering feedback, and ensuring overall satisfaction. Service Delivery Oversight Manage the delivery of analytics support services, ensuring all client requests are addressed promptly and with the highest quality. Establish and refine standard operating procedures (SOPs) to maintain service consistency. Track and analyze service performance metrics to identify trends, gaps, and areas for improvement. Product Expertise and Knowledge Sharing Ensure the team maintains deep product knowledge, enabling them to confidently advise clients on the optimal use of MSCI s analytics tools. Organize regular training and knowledge-sharing sessions to keep the team up to date. Stay informed on product enhancements and industry trends to ensure the team provides relevant and value-driven support. Reporting and Insights Generate regular performance reports, tracking key service metrics and client satisfaction scores. Provide actionable feedback based on client interactions to internal teams, helping shape product and service improvements. Present insights and strategic recommendations to senior management to continuously enhance the client service function. Strategic Operations and Process Optimization Develop and execute strategic plans aimed at enhancing the client service offering. Identify and implement process improvements to increase efficiency and elevate client experience. Ensure alignment between team objectives, broader MSCI goals, and client needs. Skills and Experience That Drive Success 12+ years of professional experience, including proven experience in client service roles, ideally within analytics or related industries. Excellent English communication skills both written and verbal with the ability to convey complex information clearly and persuasively. Strong presentation and report-writing capabilities. Strong execution skills, with the ability to monitor and manage team performance using reports, dashboards, and other tracking tools. Analytical mindset with strong problem-solving abilities, particularly in numerical analysis using Microsoft Excel. Hands-on experience managing escalations and resolving complex client issues effectively. Demonstrated people management experience, with the ability to lead large teams and oversee service delivery operations. A Bachelor s degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus. About MSCI At MSCI, our mission is to power better investment decisions. With over 50 years of expertise in research, data, and technology, we provide critical decision-support tools to the global investment community. Our innovative, research-enhanced solutions empower clients to understand risk, optimize performance, and build better portfolios. Competitive compensation packages and comprehensive benefits designed to support your financial security, health, and well-being. Flexible work options, advanced technology, and collaborative office environments. A culture that encourages innovation, accountability, and experimentation. A global community of talented colleagues who inspire, support, and collaborate to drive innovation and deliver client value. A structured Global Orientation Program, along with continuous access to learning platforms like Learning@MSCI and LinkedIn Learning Pro, plus tailored development opportunities. Multi-directional career paths, offering both vertical growth and lateral opportunities within MSCI. A commitment to diversity, equity, and inclusion, championed through our Employee Resource Groups including All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and the Women s Leadership Forum. At MSCI, you will join a team of curious, innovative, and entrepreneurial minds who are passionate about driving meaningful change in the investment industry. This is where you can push boundaries, challenge yourself, and exceed expectations for yourself, our clients, and our industry. Qualification : A Bachelors degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus.

Description The Assistant Department Manager for the Shared Services Team will lead the Accounts Payable, Payroll, Billing & Accounts Receivable team and oversee daily operations, ensure efficient and effective service delivery, and manage a team of professionals. This role involves managing section managers, team leads, and team members to ensure efficient and effective financial operations. Assistant Department Manager need to collaborate with US Corporate Financial Services to develop and implement strategic plans to achieve long-term organizational goals. This role requires strong leadership, organizational, and communication skills to drive team performance and achieve departmental goals. Key Responsibilities: Lead the formulation and execution of long-term strategic plans that align with the US Corporate Financial Services vision and goals. This includes identifying growth opportunities, assessing market trends, and driving innovation to ensure sustainable competitive advantage Collaboration with US Finance Manager to understand Finance department broader strategies and specific Shared Services strategy, and influencing these strategies based on local knowledge and experience. Lead the planning, organizing, and coordinating the activities of the Accounts Payable, Payroll, Accounts Receivable and Billing Teams. Work with Section managers and leads to support team members, providing guidance, training, and performance feedback. Monitor and evaluate team performance along with section managers, implementing improvements as needed. Mentor and develop Section Manager and leads, providing guidance and support to enhance their skills, leadership and futuristic strategic thought process. Collaboration with the US finance leaders and BMI finance leaders to streamline processes and improve service delivery. Represent the Accounts Payable, Payroll, Accounts Receivable and Billing teams in meetings and presentations, advocating for the team s goals and achievements Monitor key performance indicators (KPIs) to track progress and drive continuous improvement. Present performance reports for the Accounts payable and Billing team to management. Stay updated on industry trends and best practices to enhance team performance. Occasional travel to US may be required Other duties as assigned Qualifications Chartered Accountants (CA), CPA, MBA from prime institutions strongly preferred. Minimum 12 years of experience in a supervisory or management role, preferably in a shared services environment. An expert collaborator, who builds active strategic partnerships and mutually beneficial relationships to pre-empt sources of conflict and ensure continued collaboration that drives performance for the organization A proven track record of driving successful transformation and change Shows courage and confidence to speak up and challenge competently even when confronted with resistance or unfamiliar circumstances. Strong leadership, Strategic Thinking and team management skills. An experienced people leader, who can deliver optimal work design, development, and drive performance through their team Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Qualification : Chartered Accountants (CA), CPA, MBA from prime institutions strongly preferred.

Description The Assistant Department Manager - Operational Finance will lead and oversee the operational finance team, ensure compliance with company policies and drive the team towards achieving long-term goals. This role involves managing section managers, team leads, and team members to ensure efficient and effective financial analysis and operations. The Assistant Department Manager will collaborate with US Corporate Financial Services to develop and implement strategic plans to achieve long-term organizational goals. This role requires strong leadership, organizational, and communication skills to drive team performance and achieve departmental objectives. Key Responsibilities: Lead the formulation and execution of long-term strategic plans that align with the US Corporate Financial Services vision and goals. This includes identifying growth opportunities, assessing market trends, and driving innovation to ensure sustainable competitive advantage Collaborate with the US financial managers, BMI department manager to develop and implement strategic plans to achieve long-term organizational goals. Monitor key performance indicators (KPIs) to track progress and drive continuous improvement. Present performance reports for the Operational Finance team to management. Mentor and develop Section Manager and leads, providing guidance and support to enhance their skills, leadership and futuristic strategic thought process. Represent the Operational Finance Team in meetings and presentations, advocating for the team s goals and achievements. Work with Section managers and leads to support team members, providing guidance, training, and performance feedback. Collaboration with the US finance leaders and BMI finance leaders to streamline processes and improve service delivery. Ensure compliance with financial regulations and company policies. Allocate resources effectively to meet project goals. Promote continuous learning and improvement within the team. Provide training and development opportunities for team members. Occasional travel to US may be required Other duties as assigned Qualifications Chartered Accountants (CA), CPA, MBA from prime institutions strongly preferred. Minimum 12 years of experience in a supervisory or management role. An expert collaborator, who builds active strategic partnerships and mutually beneficial relationships to pre-empt sources of conflict and ensure continued collaboration that drives performance for the organization A proven track record of driving successful transformation and change Shows courage and confidence to speak up and challenge competently even when confronted with resistance or unfamiliar circumstances. Strong leadership, Strategic Thinking and team management skills. An experienced people leader, who can deliver optimal work design, development, and drive performance through their team Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Knowledge of industry best practices and emerging financial trends. (Preferred)

Description Business Manager Next Tier Business, Joints Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing creative ideas, products, and services to advance the health and well-being of people. Every day, more than 130,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity. J&J Medical India (JJMI) is the market leader in the Medical Company Devices & Diagnostics Industry in India. It is in the business of caring and providing solutions to doctors, patients, and nurses. It comprises of multiple Franchises (Strategic business units) providing healthcare solutions across Vision Care, Orthopaedics, Infection Prevention, Wound Management, Women s health, minimally invasive surgery, Circulatory disease management, and Blood glucose monitoring and insulin delivery. Position Title: Sr. Business Manager Next Tier Business, Joints & Digital Surgery Role Type: Individual Contributor Department Name / Franchise: Orthopedics Joints Sector: MD Position Location: Mumbai Reports to (Title): Associate Sales Director, Orthopedics Joints Role Overview: Responsible for establishing relationships with customers and for developing the business for the franchise, in a manner consistent with the CREDO, company policy and goals, and in line with franchise direction. This may involve developing new businesses, growing into new territories, and establishing a new dealer network. Develops and implements sales strategies and objectives. Has in-depth knowledge of the products and a good understanding of other J&J products and service offerings. Has insights of customer's needs and sharpened knowledge of market trends. Through effective leadership, encourages, leads, directs, motivates, coaches and develops employees to achieve/exceed sales target. Works with all levels of customers, developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in J&J Medical as a preferred supplier. Business Overview: Responsible for Managing Orthopedics Joints in Next Tier ( Tier 4/5 Cities) Product Overview Orthopedics Joints range of products Customer Segmentation: All orthopedic surgeons in Next Tier ( Tier 4/5 Cities) Illustrative Responsibilities: Business Financial Results Deliver the assigned Business plan for the Next Tier ( Tier 4/5 Cities) Business Achieve Monthly / Quarterly / Annual Business Plan Understand market potential, and set direction, strategies and plans to expand the market and realize market potential. Analyze sales reports to proactively seek opportunities and at-risk, re-prioritize resources to maximize sales opportunities. Establish a monitoring system to ensure delivery of sales plan on volume, price and value objectives for products. Identify key markets and ensuring coverage and resourcing of the same adequately. Meet the AR / DSO target and manage account receivables as per the company policy. The role would also entail relevant knowledge of channel management and how to build a strong primary and secondary channel. Territory Management In-depth understanding of current and future customers needs and translate them into sales opportunities. Guide in expansion of new geographies and markets. Ensuring adherence to KPIs of working on day to day basis by the team and driving efficiencies in terms of coverage to ensure best business outcomes. Drive market environment base on a thorough knowledge of competitor's structure, culture, personnel, distribution, capabilities, and weakness, as well as customer preferences for competitive products and services Should have exposure in conceptualization, implementation, and monitoring of channel management processes such as AR, Inventory, return on investment and overall channel health. Conduct SWOT analysis for the territory responsible. Based on results of SWOT analysis, set direction, strategies and plans for the region to achieve dept/functional goals; communicate plans and gain consensus on the plans from the team and related sales/marketing groups Drive marketing campaigns with effect and share market insights with the marketing team. Core member of the leadership team to create a strategic roadmap for the business. Coach supervisor/individual contributor to develop: An effective and efficient territory account coverage plan and customer call plans Conduct regular reviews with team as a basis for challenging and improving both short and long term strategies and action plans Demonstrates expert knowledge of sales process and specialist selling skills to make an effective sales call, to guide others and to improve the current selling process Strong grasp of internal organization (J&J) resources, priorities, and needs, relating to the business operations and achievement of plans Customer Satisfaction Develop and maintain strong relationships with various levels of customers and drive high levels of customer satisfaction. Research and identify key customer's critical success factors to identify innovative sales and service opportunities which will deliver improved customer business performance and healthcare outcomes. Advise the development/implementation of strategies and plans to increase customer satisfaction, confidence, and loyalty. Design innovative customer support services including E-initiatives and optimal use of company valuable services. Set up appropriate systems, e.g., regular meetings with customers to obtain their feedback and supervise customer perceptions and use feedback to improve performance. Ensure compliance with the "Customer Complaints Procedure"; customer issues/ complaints are attended to promptly and professionally to customer's satisfaction. Ensure appropriate problem-solving strategies are used by the sales team when dealing with product or service difficulties. Internal Business Processes...

Job Description Position: National Key Account Manager JJVC Location: Mumbai, India About Johnson & Johnson: For over 125 years, Johnson & Johnson has been dedicated to improving the health and well-being of people worldwide. With more than 130,000 employees globally, we bring innovation, science, and compassion together to change lives. Johnson & Johnson Vision (JJV) is committed to enhancing vision care, serving over 60 million patients daily across 103 countries with a diverse eye health portfolio, including ACUVUE Brand Contact Lenses, cataract surgery, laser refractive surgery, and consumer eye health. We are proud to foster an inclusive workplace and are an equal opportunity employer. Job Summary: The National Key Account Manager will be responsible for driving sales growth, managing key accounts, and ensuring business objectives are met across multiple channels, including Modern Trade, E-commerce, and Institutional Sales. This role involves strategic leadership, team management, customer engagement, and operational excellence to maximize revenue and market share. Key Responsibilities: Strategic Leadership Develop and execute a unified sales strategy aligned with organizational goals. Drive consistent growth in key accounts, ensuring market share expansion. Team Leadership Lead and mentor a high-performing team, ensuring accountability and achieving set targets. Promote collaboration and continuous development within the team. Customer Relationship Management Build and maintain strong relationships with key accounts to enhance customer satisfaction. Ensure alignment of customer needs with business objectives. Operational Excellence Oversee promotional campaigns, product launches, and inventory management. Monitor channel profitability and implement corrective measures as needed. Market Intelligence & Innovation Stay updated on market trends and competitor activities. Leverage data and technology to drive innovative sales strategies. Key Deliverables: Achieve revenue and profitability targets across all channels. Drive market penetration and increase share across Modern Trade, E-commerce, and Institutional channels. Build and manage a high-performing sales team. Key Skills: Customer Relationship Management Communication and Networking Business Acumen & Leadership Strategic Planning & Critical Thinking Qualifications: Education: Bachelor s degree in Science, Commerce, Engineering (Electronics/Electrical/Instrumentation), or Optometry. An MBA is an added advantage. Experience: 5 7 years of relevant experience in a similar industry, with strong man-management and techno-commercial skills. Additional Responsibilities: Sustainable Team Development: Foster a winning, growth-oriented culture. Collaborate with product managers to organize training and on-the-job development. Ensure compliance with company policies and procedures. Reporting & Coordination: Timely submission of reports (Sales Forecasts, Activity Plans, Monthly Reports, etc.). Coordinate with Sales, Marketing, and support functions to meet business objectives. Data Analysis: Analyze sales data and market trends to provide actionable feedback. Maintain accurate records of sales data and competitor insights. Johnson & Johnson offers a unique opportunity to work with passionate professionals in a supportive environment that empowers you to shape your career. We are an equal opportunity employer and value diversity in our workforce. Qualification : Bachelors degree in Science, Commerce, Engineering (Electronics/Electrical/Instrumentation), or Optometry.