Change Management Jobs in Noida

Executive Setup & Integration Location: Noida Experience: 8+ years Role Overview We are seeking a detail-oriented and experienced Executive Setup & Integration professional to manage the setup, maintenance, and integration of Property Management Systems (PMS), Point of Sale (POS), and Central Reservation Systems (CRS). You will play a critical role in technical analysis, problem-solving, and ensuring smooth integration aligned with operational goals. Key Responsibilities Lead and actively participate in the setup and ongoing maintenance of PMS, adapting functional interfaces to meet technical and operational requirements. Perform in-depth technical analyses and evaluations to support seamless integration between PMS, POS, and CRS platforms. Proactively investigate and resolve operational issues related to PMS, POS, and CRS either independently or as part of the PMS team. Serve as the primary PMS, POS & CRS liaison with Account Managers, managing complex issues and aligning priorities. Support cost management efforts by minimizing through-life costs of PMS systems and driving affordability initiatives. Coordinate system and equipment management within assigned areas to ensure consistent integration performance. Apply expertise in modern cloud-based PMS platforms, including control and integration capabilities. Utilize knowledge of Online Travel Agents (OTA) and Global Distribution Systems (GDS) to enhance integration effectiveness. Align integration activities with master programs, managing risks and opportunities while ensuring value for money. Make informed integration decisions within scope and collaborate with PMS Integration Management for approvals. Take ownership of assigned tasks, delegating to resources as needed while maintaining accountability. Demonstrate experience across multiple phases of the setup and integration lifecycle with a strong understanding of adjacent processes and lifecycle challenges. Skills & Requirements Bachelor s degree or equivalent. Minimum 8 years of experience in support, service, or integration roles within the hospitality or related technology sectors. Strong analytical, organizational, communication, and interpersonal skills. Adaptable to new processes, technologies, and organizational changes. Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook). Ability to work effectively in a multitasking, fast-paced environment. Professional, proactive get-it-done attitude with strong work ethics. If you have a passion for technology integration and delivering seamless hospitality solutions, this is the role for you! Qualification : Bachelors degree or equivalent

Process Lead / Process Engineer Location: Noida Experience: 5 20 Years Industry: Chemical Process | Oil & Gas | Refinery | Petrochemical | Fertilizer Employment Type: Full-Time Role Overview: We are seeking an experienced Process Lead / Process Engineer to join our engineering team. The ideal candidate will have a strong background in process design and engineering within sectors such as oil & gas, refineries, petrochemicals, fertilizers, or chemical process plants. This role involves technical review and enhancement of basic engineering packages (BEPs), ensuring optimum operability, and driving value engineering. Key Responsibilities: Basic Engineering Package (BEP) Review Analyze and provide value-added recommendations to basic engineering packages for improved operational efficiency. Identify areas for optimization in plant operability and process control. Process Design Optimization Provide technical input for the design and selection of pumps, control valves, and other critical process equipment. Review and validate process data sheets for control valves, flow transmitters, level instruments, etc. Stakeholder Coordination & Communication Lead and participate in internal departmental meetings, client discussions, vendor interactions, and management reviews. Ensure clear and consistent communication across all project stakeholders. Required Skills & Qualifications: Bachelor s degree in Chemical Engineering or related field (Master s preferred for senior roles) 5 to 20 years of experience in process engineering in relevant industries Strong understanding of process instrumentation, control systems, and equipment design Proven ability to review and improve basic engineering documentation Effective leadership, coordination, and interpersonal skills Strong communication skills, both written and verbal Preferred Industry Experience: EPC/EPCM companies or plant owners in sectors including: Oil & Gas Refineries Petrochemicals Fertilizers Chemical Process Plants If you're passionate about driving engineering excellence and optimizing complex industrial processes, apply now to be a part of our growing team. Qualification : Bachelors degree in Chemical Engineering or related field (Masters preferred for senior roles)

Project Manager Cybersecurity Location: Noida Experience: 7 10 Years Education: Bachelor's Degree in Accounts or a related field Job Summary: We are seeking an experienced and results-driven Project Manager to lead and manage cybersecurity and IT infrastructure projects. The ideal candidate will possess strong leadership abilities, a deep understanding of IT and cybersecurity domains, and a proven track record of delivering complex projects on time and within budget. Key Responsibilities: Project Planning & Execution: Develop detailed project plans outlining scope, objectives, deliverables, timelines, and resources. Align project objectives with business goals and collaborate with key stakeholders throughout the lifecycle. Team Leadership: Assemble and manage cross-functional teams. Provide leadership, motivation, and support to ensure successful project execution. Risk & Issue Management: Identify potential project risks and implement mitigation strategies. Monitor ongoing risks and adjust plans proactively to resolve issues. Budget & Resource Management: Develop and maintain project budgets, ensuring resource optimization and cost control. Track expenses and ensure delivery within approved financial limits. Stakeholder Communication: Establish clear communication plans with stakeholders and provide regular status updates. Facilitate progress reviews, meetings, and reporting on key milestones. Vendor Management: Coordinate with external vendors to ensure timely delivery of services and solutions. Manage vendor relationships, evaluate performance, and negotiate contracts. Quality Assurance: Implement and monitor quality standards to ensure deliverables meet requirements. Follow industry best practices in cybersecurity and IT infrastructure. Change Management: Develop and execute change management strategies to support the transition to new systems and processes. Minimize disruption and facilitate smooth adoption across the organization. Compliance & Security: Ensure all projects adhere to regulatory requirements and cybersecurity standards. Address security vulnerabilities and enforce data protection measures. Documentation: Maintain accurate and up-to-date documentation, including project plans, reports, risk logs, and meeting minutes. Ensure accessibility and version control for future reference. Required Skills & Competencies: Soft Skills: Strong leadership and interpersonal skills Excellent verbal and written communication Ability to manage multiple projects under pressure Analytical mindset with a problem-solving orientation Technical/Functional Skills: 7 10 years of experience in IT project management, preferably in cybersecurity or infrastructure domains In-depth understanding of IT infrastructure (networks, servers, cloud, virtualization, storage) Proficiency in project management tools and methodologies (e.g., Agile, Waterfall, PMP, PRINCE2) Familiarity with industry cybersecurity standards and best practices Qualification : Bachelor's Degree in Accounts or a related field

Position: Associate Manager IT Company: Zetwerk Electronics Private Limited Location: Noida About Zetwerk Electronics Zetwerk Electronics is a leading Indian ESDM (Electronics System Design & Manufacturing) company with seven advanced factories producing two devices per second. We are a trusted contract manufacturer serving diverse high-growth sectors including Telecom (5G infrastructure), Consumer Durables, Hearables & Wearables, Televisions & Displays, IT Hardware, and Precision Assembly. Our focus on technology, quality, and strategic diversification has positioned us as a key player in India's electronics manufacturing landscape. Comprehensive, ongoing worker training and cross-training programs to foster skill development and continuous improvement. Cutting-edge facilities combined with domain expertise. Strong culture of quality and innovation. Opportunities to make a significant impact on a growing, technology-driven business. Roles & Responsibilities Lead end-to-end implementation of Microsoft Dynamics 365 Finance & Operations (D365 F&O) for finance modules in manufacturing environments. Manage requirement gathering, solution design, configuration, testing, and documentation. Support integration with SCM, production, and inventory modules. Coordinate with cross-functional teams including IT, finance, and factory operations. Assist in data migration, validation, unit testing, and user acceptance testing (UAT). Facilitate training sessions and manage change processes for key users. Provide Level 1 functional support for finance-related queries and enhancement requests post go-live. Monitor implementation progress, proactively identify risks, and coordinate timely resolutions. Prepare and maintain SOPs, user manuals, test cases, and issue trackers. Maintain strong stakeholder communication and management. Job Requirements Bachelor s or Master s degree in Commerce or related field. Minimum 2 years experience implementing Microsoft Dynamics 365 Finance & Operations (F&O) modules, especially in manufacturing setups. Strong knowledge of financial processes such as General Ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), Fixed Assets, Budgeting, and Costing. Excellent communication and analytical skills with a collaborative mindset. Qualification : Bachelors or Masters degree in Commerce or related field

Position: General Manager Operations Excellence (Strategy & Transformation) Location: Noida, Uttar Pradesh Department: Merchant Operations Employment Type: Full-time About Paytm Paytm is India s leading mobile payments and financial services distribution company. As the pioneer of mobile QR payments, we build innovative technologies that empower millions of small businesses with seamless payment and commerce solutions. Our mission is to bring half a billion Indians into the mainstream economy through the power of technology. About the Role We are seeking a dynamic and experienced leader to spearhead operational excellence initiatives across our merchant ecosystem. As General Manager Operations Excellence, you will own the end-to-end strategy and execution of merchant onboarding, engagement, and support. You will also lead the lifecycle management of our Field Sales Executives (FSEs), ensuring performance, productivity, and retention are optimized. This is a high-impact role that requires a strategic thinker with a hands-on approach and a deep understanding of field operations. Key Responsibilities Merchant Lifecycle Management Develop and execute scalable processes to onboard, support, and retain merchants across regions. FSE Strategy & Execution Lead the hiring, training, and performance management of Field Sales Executives. Drive initiatives that improve field productivity, reduce attrition, and enhance merchant experience. Operational Excellence & Process Innovation Identify bottlenecks in field operations and implement practical solutions by collaborating with cross-functional teams (product, tech, legal, and more). Performance Analytics Build systems to track KPIs for FSEs and merchant operations. Leverage data to generate insights, implement feedback loops, and continuously improve team performance. Field Sales Leadership Foster a culture of accountability and operational discipline. Share and implement field best practices across teams and regions. Strategic Roadmapping Drive planning and execution aligned with company goals. Own outcomes with a strong focus on business impact. Communication & Reporting Maintain clear, structured communication with internal stakeholders and leadership. Deliver regular updates, reports, and recommendations. Experience: 10+ years of experience in merchant operations, field sales, business operations, or consulting Proven track record of leading and scaling field operations in high-growth environments (fintech, e-commerce, or retail preferred) Skills & Attributes: Strong operational and analytical skills Excellent leadership, communication, and stakeholder management Strategic thinker with an execution-first mindset Ability to navigate ambiguity and work independently High bias for action and results Educational Background: MBA or equivalent postgraduate degree preferred Work in a merit-driven, fast-paced fintech environment with a wide canvas for growth and innovation Be a part of a mission-driven company that is transforming digital commerce at scale Collaborate with top talent across domains in an agile, flat, and inclusive organizational culture Opportunity to drive large-scale impact across 500M+ users and 21M+ merchants Qualification : MBA or equivalent postgraduate degree preferred

Job Title: Human Resource Manager Location: Noida Experience Required: 6 to 11 years Employment Type: Full-Time Interview Process Round 1: Initial Interview with HR Round 2: Final Interview with Operations Team About the Role We are looking for an experienced and dynamic Human Resource Manager to lead and manage our HR operations in Noida. This role involves end-to-end ownership of HR strategies, recruitment, employee engagement, performance management, and compliance. The ideal candidate will be a proactive problem solver with deep knowledge of HR best practices and Indian labor laws. Key Responsibilities

Position: Specialist, Technical Professional Services (Implementation Analyst) Work Type: Onsite Location: Noida, Uttar Pradesh, India About Fiserv: We are Fiserv, a global leader in fintech and payments. We move money and information that power millions of financial transactions daily quickly, reliably, and securely. Whether it s swiping a credit card, paying via a mobile app, or withdrawing cash, Fiserv is involved. If you want to make an impact on a global scale, join us and make a difference. Job Summary: The Implementation Analyst is responsible for leading successful implementations of Fiserv s solutions for new and existing clients. You will engage directly with clients from project kickoff through go-live, ensuring smooth and effective deployment. This fast-paced role requires flexibility, strong communication, and an ability to understand client business challenges to drive their success. Key Responsibilities: Lead end-to-end implementation projects for Fiserv s solutions. Engage with clients to understand their business challenges and opportunities. Use business analysis techniques and and tools to guide implementations. Manage multiple projects simultaneously, meeting deadlines and deliverables. Document client meetings and requirements accurately. Collaborate with internal teams and clients to ensure project success. Exercise sound judgment and decision-making to support client objectives. Demonstrate Fiserv values and contribute to team recognition programs. Basic Qualifications: Bachelor s or Associate degree in Business, Finance, Accounting, Computer Science, or related field. Equivalent work experience accepted. Minimum 1 year of experience in direct customer/client project involvement or support. Preferred Skills & Experience: 3+ years of experience in direct customer/client project or support roles. Working knowledge of financial services branch front-end operations (Bank Operations, Teller, New Account Processing, Item Processing). Strong self-motivation, excellent time management, and ability to meet tight deadlines. Analytical skills to assess business needs, identify solutions, and manage requirements. Excellent written and verbal communication skills. Proficiency with MS Office Suite. Active listening skills for accurate documentation and client understanding. Ability to work both independently and collaboratively. Creative problem-solving and strong troubleshooting abilities. Self-accountability and organizational skills for effective project management. Qualification : Bachelors or Associate degree in Business, Finance, Accounting, Computer Science, or related field. Equivalent work experience accepted.

Job Title: Project Manager Location: Noida, India Experience: 7+ years Education: Bachelor s Degree in Computer Science, Engineering, or related fields About the Role We are seeking a skilled Project Manager to lead cloud infrastructure projects, cloud migrations, and DevOps initiatives. You will manage the entire project lifecycle from discovery and requirements gathering to deployment, testing, and cutover while ensuring seamless delivery within scope, budget, and timeline. This role involves working closely with cross-functional teams and high-level stakeholders to drive successful cloud projects on AWS, Azure, Google Cloud, or private clouds. Key Responsibilities Manage cloud infrastructure projects including deployments, migrations, and DevOps implementations across public and private cloud environments. Oversee all project phases: discovery, requirements gathering, infrastructure setup, testing, cutover, disaster recovery (DR), and security assessments. Define and control project scope, create detailed work plans, manage resources, set deadlines, allocate tasks, and track progress. Conduct RAID (Risks, Assumptions, Issues, Dependencies) analysis and implement project governance processes. Proactively manage project changes, identify potential risks or crises, and develop contingency plans. Lead stakeholder engagement and manage high-level communication with clients, program boards, and project sponsors. Facilitate project status meetings, provide progress reports, and escalate issues timely with recommended corrective actions. Identify interdependencies among stakeholders and ensure alignment to mitigate risks. Resolve conflicts and issues within project teams and client interactions to maintain smooth execution. Use project management tools such as JIRA, Zoho Project, MS Project for effective planning and tracking. Required Skills and Experience 7+ years of project management experience with a focus on cloud infrastructure, cloud deployments, migrations, and DevOps projects. Strong knowledge of cloud deployment lifecycle stages, including DR and security assessments. Proven experience migrating workloads across AWS, Azure, Google Cloud, and private cloud environments. Expertise in scope management, project planning, WBS management, resource allocation, and project documentation. Ability to manage multiple projects and deliver results under tight deadlines. Excellent communication, presentation, and stakeholder management skills, including direct client interaction and leading status meetings. Proficient in project management tools such as JIRA, Zoho Project, and MS Project. Certification in PMP, Scrum Master, or Prince2 is required. Proficient in Microsoft Excel, Word, and PowerPoint. Strong analytical, problem-solving, decision-making, and organizational skills. Customer-focused, proactive, and highly responsive attitude. Preferred Qualifications Hands-on experience with AWS cloud implementations and architectures. Familiarity with Agile methodologies, especially Scrum. Experience managing fixed-price engagements. Basic understanding of AWS cloud design patterns and architecture principles. Education Bachelor s degree in Computer Science, Engineering, Science, Mathematics, Statistics, Commerce, or Total Quality Management. Apply now to join a dynamic team managing cutting-edge cloud projects and driving digital transformation! Qualification : Bachelors Degree in computer science or Engineering

Job Title: Managed Services Enablement Executive Location: Noida, India Experience: 3 - 5 years Education: Bachelor s Degree in Computer Science, Engineering, or related field Role Overview We are looking for a motivated Enablement Executive to lead onboarding, training, and skill development initiatives for our Cloud Managed Services team. You will play a vital role in ensuring new and existing team members are equipped with the right knowledge, certifications, and skills to excel and grow within the organization. Key Responsibilities Onboarding and Induction Design and implement induction programs tailored to new joiners' levels. Coordinate and schedule onboarding sessions with relevant team members. Track and maintain onboarding progress for all new hires. Certification Management Maintain up-to-date certification records of the team. Develop and communicate certification plans aligned with team roles and company requirements. Skillset Matrix and Training Needs Analysis Maintain a comprehensive skillset matrix for the Managed Services team. Identify gaps and training needs for individuals and teams. Plan and organize targeted enablement programs and training sessions. Team Enablement and Upskilling Identify candidates for upskilling and advancement. Develop and execute enablement programs for current team members and freshers. Assign mentors and facilitate pre-assessments, training, hands-on experience, weekly reviews, post-assessments, and final evaluations. Ongoing Enablement and Training Programs Organize account-specific training and sessions on SOPs and escalated issues. Facilitate technical discussion forums ("Tech Chats"). Coordinate registration and participation tracking for relevant webinars and workshops. Reporting and MIS Prepare and share monthly progress reports on enablement activities at the department level. Skills & Qualifications Excellent spoken and written English communication skills. Proven team handling and coordination capabilities. Strong organizational and planning skills. Good working knowledge of Microsoft Office (Word, Excel, PowerPoint). Ability to work collaboratively with cross-functional teams and stakeholders. Education Bachelor s Degree in Computer Science, Engineering, or a related discipline. Join us to be a key driver of learning and development within a dynamic cloud services team! Qualification : Bachelors Degree in Computer Science, Engineering, or a related discipline.

Job Title: Service Delivery - Project Manager Location: Noida, India Experience: 12+ years Education: Bachelor s Degree in Computer Science or related field Job Summary We are seeking an experienced Service Delivery Project Manager to act as a trusted advisor for our clients, managing service delivery and ensuring seamless implementation and operational excellence throughout the project lifecycle. You will collaborate closely with internal teams and customers, providing visibility, managing escalations, and driving strategic initiatives aligned with customer goals and SLAs. Key Responsibilities Establish and maintain trusted client advisory relationships at the account level, providing transparency through regular service reviews and reporting. Coordinate closely with internal Umbrella teams to ensure smooth execution of all changes in customer environments, meeting capacity needs and SLAs. Serve as the primary point of contact for customer operational and tactical issue resolution. Drive the change management process for customer environments, ensuring uptime and successful service delivery. Collaborate with application owners to standardize testing, upgrade, and release management processes. Engage directly with customer technical stakeholders to resolve issues and represent the customer s voice internally. Raise awareness of customer-impacting issues within the organization, advocating for prioritization and resolution. Lead customer meetings (onsite or virtual), ensuring effective communication and alignment. Provide oversight during escalations, managing prioritization and customer communication during critical events. Be available outside business hours to coordinate urgent issue resolution as necessary. Work alongside Service Delivery Managers (SDMs) and customers to support strategic initiatives and account visibility. Qualifications & Experience 18+ years in Managed Service Operations with strong experience in design, implementation, consulting, infrastructure, and/or cloud service administration. Proven customer-facing skills with the ability to build trusted relationships and engage senior personnel on incidents, best practices, risk, and compliance. Strong experience in managed service delivery management and consulting for Cloud Service Providers. Expertise in conducting Service Level Reviews, reporting, and service management. Excellent communication and presentation skills, comfortable engaging audiences of varying sizes. Ability to multitask and deliver projects efficiently in a fast-paced environment. Proficient at communicating across diverse internal and external stakeholders. Preferred Skills Experience with cloud service providers and consulting engagements. Familiarity with incident management, escalation handling, and risk mitigation. Strong organizational, leadership, and problem-solving skills. Qualification : Bachelors Degree in Computer Science or related field

Job Title: AS400 (iSeries) Administrator Job Summary We are looking for an AS400 (iSeries) Administrator to provide L3 support, incident management, and service improvements while ensuring adherence to quality standards, regulatory requirements, and company policies. The role requires working in US time zones, and candidates may be offshore-based or located in Mexico. Key Responsibilities System Administration & Support: Independently resolve tickets and ensure adherence to SLA requirements (volume & time). Provide L3 level support and manage incident & problem resolution. Ensure First Call Resolution (FCR) and minimize rejected resolutions or reopened cases. Service Management & Continuous Improvement: Contribute to Service Improvement Plans and Knowledge Base Management. Participate in proposal creation to drive service enhancements. Support on-call escalations and ensure high customer satisfaction (CSAT). Training & Hiring Contributions: Train new hires and mentor junior analysts. Conduct interviews and participate in hiring drives. Required Skills & Experience Technical Skills: Expertise in AS400 (iSeries) administration. Strong understanding of incident & problem management. Soft Skills: Ability to work independently and resolve escalations efficiently. Strong customer focus with experience in client engagement & CSAT improvement. Excellent communication and mentoring skills.

General Skills: Excellent in reporting tools and techniques, presentation skills Strong communication skills Excellent analytical skills Strong interpersonal communication and management skills Demonstrated problem-solving skills Process improvement Strong understanding of statistics and ability to represent data effectively to higher management Roles and Responsibilities: Analyze complex business problems and determine an IT solution Gather data and analyze business and user needs Coordinate the development of documentation to enable implementation and turnover of the process of the system Implement, lead, and audit progress with the development process and quality initiatives as appropriate to the project and product needs Ownership of standards-based compliance or process improvement efforts, as required by programs and as appropriate to project and product needs Participate in and implement global software quality improvement initiatives and processes, ensuring adherence to project standards and timely, measurable results Leverage effective, clear, and timely communication via all available written and verbal forms Ensure commitments and progress to schedules remain clear, reasonable, proactively monitored, and timely reported to the Project Manager Implement development plans and coach individuals to reach their maximum potential Provide regular constructive feedback on performance/development and address poor/mediocre performance in a timely manner Regularly communicate company news and team progress against the business plan Create team spirit and coordinate between the technical team and higher management Knowledge of preparing BRD, SOW, and RFP documents Experience in writing user stories Define the objectives and scope of the business system Proactively maintain awareness of development methodology and standards to improve project, product, or process quality Conduct post-project evaluations Plan and oversee new marketing initiatives Create a detailed Scope of Work document

Job Description: Project Manager (Digital Marketing - SEO) Preferred Experience: Exposure to US/International Clients (Preferred). Prior experience in Digital Marketing (SEO), Project Coordination, or Project Management roles. Key Responsibilities: Manage projects and establish professional and profitable relationships with key personnel and clients. Coordinate with various departments (support, service, technology) to ensure seamless client account management. Oversee client receivables, monthly retention planning, and execution. Document client requests and feedback to ensure timely follow-up and resolution. Achieve strategic customer objectives and account plans defined by management. Lead solution development efforts to address customer needs while keeping internal teams updated. Maintain a consistent schedule of online meetings to manage performance objectives and customer expectations. Skills & Qualifications: Excellent written and verbal communication skills. Ability to engage and generate interest during client interactions (calls & emails). Strong relationship-building skills (internal, external, and cross-cultural). Ability to maintain a positive and motivational attitude under pressure. Proficiency in MS Word, MS Excel, and MS PowerPoint. Project Management, Digital Marketing, and Technical skills are preferred. Fixed working hours 5 days a week. Attractive incentives. Young and vibrant work culture. Preferred Location: Noida

Job Description: IT Project Manager Preferred Experience: Exposure to US/International Clients (Preferred). Prior experience in Project Coordination or Project Management roles. Key Responsibilities: Manage projects and establish productive, professional, and profitable relationships with key personnel and clients. Coordinate with various departments, including support, service, and technology, to ensure seamless client account management. Oversee client receivables, and plan and execute monthly retention strategies. Document client requests and feedback to ensure timely follow-up and resolution of queries and escalations. Achieve strategic customer objectives and execute account plans defined by company management. Lead solution development efforts to address customer needs while keeping internal teams updated. Maintain a consistent schedule of online meetings to manage performance objectives, and customer expectations, and assess ongoing customer needs. Skills & Qualifications: Excellent written and verbal communication and presentation skills. Ability to engage and generate interest during client interactions (calls & emails). Strong relationship-building skills (internal, external, and cross-cultural). Proficiency in HTML, Java Development, Android, and iOS Development. Ability to maintain a positive and motivational attitude under pressure. Project Management, IT, and Technical skills are preferred. Preferred Location: Noida

Role Overview: The Director of Delivery at ACS - GDC will lead a multi-disciplinary team delivering digital experience solutions to Adobe customers. This role encompasses practice management, team development, business performance oversight, and customer leadership. The director will collaborate with other practice managers, business units, and customers to drive the growth and success of Adobe s solutions. Key Responsibilities: Practice Management & Team Leadership: Align practice team with organizational goals; manage headcount and organizational needs. Own the recruitment, onboarding, and mentorship of team members. Lead internal communications, practice meetings, and performance reviews. Oversee business performance, including revenue acceleration, backlog management, and expense management. Ensure a balance between onshore and offshore resources to meet margin goals. Customer Leadership: Support pre-sales activities and approval of deals. Assist with customer-facing issues and engage in customer-critical discussions. Travel onsite to maintain relationships, gather feedback, and ensure the delivery of successful engagements. Thought Leadership & Collaboration: Contribute to thought leadership in industry verticals and technical/strategy competencies. Drive collaboration with internal teams like the Center of Excellence and Business Management. Support the development of reusable practices and methodologies, ensuring delivery readiness. Team Development & Mentorship: Lead the development of team members through mentorship, career planning, and feedback. Cultivate top talent and assist in career progression, including promotions and performance management. Plan and execute skill development initiatives in collaboration with enablement teams. Required Qualifications: Experience: 22+ years of experience, with at least 12 years in a consulting management role and 10+ years as a client-facing consultant. Proven experience leading teams in delivering enterprise-scale technology solutions, particularly in digital marketing and enterprise software. Experience in content management, web analytics, campaign management, and other digital marketing technologies. Track record of building new teams and driving organizational transformation. Skills: Strong verbal, presentation, and written communication skills, including executive-level communications. Excellent problem-solving, conflict resolution, and negotiation skills. Ability to collaborate with diverse teams and lead projects with varied strengths. Exceptional organizational, team-building, and leadership skills, with the ability to manage cross-functional teams in complex environments. Other Requirements: Ability to lead in an uncertain and ambiguous environment. Willingness to travel up to 50%.

Job Summary: As a Senior DevOps Engineer, you will be responsible for maintaining and enhancing the CI/CD pipelines, developing deployment scripts, and troubleshooting deployment problems on the Hadoop platform. This role requires a deep understanding of DevOps principles, automation, and CI/CD tools such as Jenkins and Ansible. You will work closely with external teams to align DevOps practices, assist with maintaining OpenShift Kubernetes clusters, and contribute to the automation of testing and deployment processes. Strong communication skills are essential, as this is a team assignment and will involve collaboration with international teams. Key Responsibilities: CI/CD Pipeline Management: Maintain and develop continuous integration/continuous deployment (CI/CD) pipelines using Jenkins. Develop and manage Ansible deployment scripts to automate infrastructure provisioning and application deployment. Collaborate with External Teams: Act as the main point of contact when discussing DevOps-related needs with external teams. Kubernetes Cluster Management: Help maintain OpenShift Kubernetes clusters, ensuring smooth deployment and scaling of applications. Troubleshooting and Debugging: Troubleshoot deployment problems on the Hadoop platform to ensure seamless operation. Development of Utilities: Develop small utilities and tools to assist with the CI/CD pipeline, improving overall automation efficiency. Knowledge Sharing: Share knowledge about the DevOps mindset and solutions through internal training sessions, demos, and presentations. Required Knowledge and Experience: CI/CD Expertise: Strong experience with Jenkins or other CI/CD automation suites, enabling robust build, test, and deployment pipelines. Linux Expertise: Very good knowledge of Linux systems, with strong skills in scripting for automation (e.g., Bash, Python). Kubernetes and Containerization: Basic understanding of Kubernetes and Linux containers to manage and deploy applications. Scripting and Programming: Basic programming skills in Python, Go, or Ruby for automating tasks and developing small utilities. Agile Environment Experience: Familiarity with working in an agile setup with international teams. Nice to Have: Hadoop Ecosystem Knowledge: Familiarity with the Hadoop ecosystem is a plus, as the project involves working with data lakes built on Hadoop technologies. Additional Responsibilities: Customer Experience & KPI Management: Ensure positive customer experience (CSAT) by achieving First Call Resolution and minimizing Reopen Cases and Average Handling Time (AHT). Adhere to defined KPIs, processes, ITIL delivery and quality standards, and regulatory requirements. Support and Documentation: Maintain high login efficiency and availability for customers, documenting identified risks, issues, and mitigation plans. Contribute to the execution of BCP/DR plans. Value-Adding Activities: Participate in knowledge base updates and self-development activities to stay current with new technologies and industry best practices. Ideal Candidate Profile: The ideal candidate will have a strong DevOps background, particularly in automation and CI/CD pipelines, as well as a solid understanding of Kubernetes, Linux, and scripting. The role requires a proactive approach to troubleshooting, collaborating with cross-functional teams, and continuously improving the automation and deployment processes to support the company's ecosystem, particularly around Nordea s Enterprise Data Lake. Strong communication and a collaborative mindset are key for success in this position.

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Production Support Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Responsible for Production Support & Operation of LifeSys Platform Responsible for client communication on critical issues. Participate in monthly governance/operations discussions with stakeholders Responsible for all internal KPI and external client SLA's for operations and Production Support scope Work with support team across regions (US, Canada and India) for resolutions of tickets and identifying permanent fix. Liaise with internal & external clients for weekly, bi-weekly and quarterly meetings / reports Works with internal Admin leadership for peak-season readiness Join weekly CAB meetings to review and approve the changes Join weekly project release meetings to review project elevations planned and arrange appropriate teams for support for post production validations Support sales / CE/CDE s on the upcoming new deals and provide appropriate information on estimation from support perspective. Generate monthly KPI and SLA reports and share with respective client stakeholders Participate in High Severity calls with SMOC and internal teams for logical closure of issues About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Account Manager Location: Noida Experience: 2 4 years Role Overview We are seeking a proactive and customer-focused Account Manager to manage end-to-end client relationships and ensure maximum satisfaction and value delivery throughout the customer lifecycle. You will be the primary point of contact, supporting clients to achieve optimal results with our Hotelogix services. Key Responsibilities Own the entire client relationship from contract signing through account setup, training, go-live, and ongoing support. Conduct customer training sessions, refresher programs, and assist during the onboarding and go-live phases. Monitor customer usage and performance to identify opportunities for increased engagement and ROI. Proactively reach out to customers to provide business support and ensure their success with our services. Escalate customer concerns or potential risks to the Head of Global Support promptly. Build and nurture win-win relationships with new and existing clients. Coordinate with customers on renewals, payments, and contractual matters. Participate in regular account reviews with senior management to discuss service issues, revenue, profitability, and action plans. Maintain and adhere to internally defined SLA targets and contribute to process improvement initiatives. Adapt quickly to new technologies, processes, and organizational changes. Skills & Requirements Minimum Graduate with 2+ years experience in customer support, service, or account management. Strong analytical, organizational, and interpersonal skills. Excellent communication abilities with a customer-centric mindset. Proficient in MS Word, Excel, PowerPoint, and Outlook. Ability to multitask and thrive in a fast-paced environment. Professional, get-it-done attitude with high work ethics. If you re passionate about building strong client relationships and delivering exceptional service we want to hear from you!

Job Title: Billing Executive Charge Posting Location: Noida, Uttar Pradesh Experience Required: 1 2 years Department: Revenue Cycle Services Designation: Billing Executive Charge Posting Job Overview We are seeking a detail-oriented and organized Billing Executive Charge Posting to join our Revenue Cycle Services team. The ideal candidate will be responsible for the accurate and timely posting of charges, ensuring compliance with payer requirements, and supporting smooth financial operations across multiple healthcare clients. Key Responsibilities Retrieve and reconcile daily banking records for multiple clients. Accurately post all charges within 24 hours of receipt. Maintain updated and accurate reconciliation logs for all deposits. Adhere to strict deadlines to support weekly and monthly reporting by the Charge Posting Manager. Communicate any payer-related issues to the Charge Posting Manager in a timely manner. Understand payer contracts, including specific rules and nuances per client. Maintain professional communication with internal teams and clients to ensure timely receipt of required documentation. Identify and report patterns or trends that may indicate billing issues. Perform additional tasks and responsibilities as assigned. Required Skills & Qualifications Proven experience in charge posting and accounts receivable processes. Familiarity with Explanation of Benefits (EOBs) and payer contracts. Hands-on experience with at least one of the following practice management systems: Amkai, SIS/Vision/Advantx, HST, EPIC RESOLUTE (preferred). Knowledge of clearinghouse processes and HIPAA compliance. High level of accuracy and attention to detail to minimize posting errors. Strong verbal and written communication skills. Excellent organizational and time management abilities. Professional, customer-focused attitude with a commitment to service excellence. Preferred Qualifications Certification or degree in a healthcare-related field. Minimum of 2 years experience in Ambulatory Surgical Center (ASC) coding is a plus.

Position: Deputy Manager Risk Management (Fraud Analytics) Location: Noida, Uttar Pradesh Department: Analytics Risk Operations (Offline Payments) Employment Type: Full-time About Paytm Paytm is India s leading mobile payments and financial services distribution company, and the pioneer of the mobile QR payments revolution. Our mission is to serve 500 million Indians and integrate them into the formal economy through cutting-edge technology that empowers small businesses and consumers alike. About the Team The Risk Analytics team plays a critical role in safeguarding the integrity of Paytm's ecosystem. We focus on proactive fraud detection, building robust risk controls, and driving strategic decision-making through data insights. Every challenge is an opportunity here and meaningful change starts with our people. With 500+ million registered users and over 21 million merchants, Paytm offers unmatched data depth and scale. This is your opportunity to be part of India s largest digital lending transformation. If you're passionate about creating impact, building scalable risk frameworks, and working in a fast-paced fintech environment this is the place for you. Role Overview As Deputy Manager Fraud Analytics, you will be instrumental in developing and managing fraud prevention strategies across Paytm s payment platforms. You ll support real-time fraud monitoring, rule configurations, analytics, and compliance. This role works closely with stakeholders across Risk Ops, Engineering, Product, and Compliance. Key Responsibilities Develop and optimize fraud detection models using rule-based and data-driven approaches Monitor real-time transactions to identify suspicious activity; escalate issues and recommend corrective actions Configure and fine-tune rules in fraud monitoring systems to reduce false positives and improve accuracy Analyze transaction patterns and fraud trends to preemptively address vulnerabilities Collaborate with internal teams (Risk, Product, Compliance) to align fraud mitigation with business goals Support regulatory compliance and internal control projects in accordance with RBI guidelines Generate periodic reports and dashboards for senior management on fraud insights and emerging risks Assist in audit responses and handle fraud-related queries from regulatory bodies Drive continuous improvement in fraud detection tools, techniques, and operational processes Required Qualifications & Skills Bachelor s degree in Data Analytics, Risk Management, Statistics, or a related field 4 8 years of experience in fraud analytics, risk management, or payments risk in fintech or BFSI Strong knowledge of fraud detection techniques and transaction monitoring systems Experience in configuring fraud rules and analyzing fraud patterns in high-volume environments Familiarity with RBI regulatory frameworks and guidelines governing payment platforms Excellent analytical and problem-solving skills Strong verbal and written communication skills, with the ability to present insights to both technical and non-technical teams Experience working with UPI, wallets, or other real-time payment systems Preferred Skills Exposure to machine learning models for fraud detection Experience in licensed TPAP (Third Party App Provider) setups Understanding of regulatory audits, compliance standards, and fraud risk reporting in a regulated environment What You ll Get A chance to be part of India s largest digital lending story Fast-paced, high-impact role in a leading fintech organization Opportunity to create tangible value for millions of users and merchants A collaborative, meritocratic culture that rewards performance Competitive compensation and career growth potential Join us on our mission to redefine financial inclusion in India. Be a part of something transformative. Be a part of Paytm. Qualification : Bachelors degree in Data Analytics, Risk Management, Statistics, or a related field