Change Management Associate Jobs in Gurgaon

Position: Junior Configuration Engineer Location: Gurgaon Department: IT / Infrastructure Employment Type: Full-Time Company: GSPANN Technologies Job Description: GSPANN is seeking a detail-oriented Junior Configuration Engineer to support system configurations, software deployments, and cloud monitoring. The ideal candidate will work closely with IT teams to ensure infrastructure reliability, security, and efficient configuration management using SCCM, Azure, and Windows Server technologies. Role and Responsibilities: Manage and maintain the System Center Configuration Manager (SCCM) console for software deployments, updates, and system configuration management. Monitor cloud resource performance and health utilizing Azure Monitor. Administer Windows Server environments with a focus on security, performance optimization, and availability. Support configuration management processes in alignment with organizational IT standards and policies. Diagnose, troubleshoot, and resolve system performance and configuration issues. Develop and maintain comprehensive documentation of configuration processes and operational procedures. Collaborate effectively with senior engineers and cross-functional IT teams to implement configuration changes. Skills and Experience: Bachelor s degree in Information Technology, Computer Science, or related discipline. 4-6 years of experience in configuration management or similar technical roles. Microsoft Certified: Azure Administrator Associate or equivalent certification is required. Experience with SCCM Console, Azure Monitor, and Windows Server environments. Familiarity with additional configuration management tools is a plus. Strong understanding of IT best practices and standards in enterprise environments. Excellent problem-solving, analytical, and communication skills. Ability to thrive in a fast-paced, dynamic work environment. Qualification : Bachelors degree in Information Technology, Computer Science, or related discipline.

Associate, Technical Application Support (Customer Excellence Analyst) Location: Gurgaon, India Department: Operations Group Grade Level: 07 Job ID: 315830 Company: S&P Global Market Intelligence Overview As a Customer Excellence Analyst on the KY3P platform support team, you ll serve as a critical liaison between clients and S&P Global s internal operations. You'll support onboarding, training, issue resolution, and product adoption for major financial institutions using KY3P a platform that simplifies third-party risk management and due diligence. Key Responsibilities Act as the main point of contact during client onboarding and beyond. Ensure excellent customer service by resolving issues, answering queries, and meeting SLAs. Deliver training sessions and product demonstrations to promote platform engagement. Analyze client feedback and collaborate with internal teams to improve platform experience. Support data validation and integrity checks in coordination with business partners. Track and escalate bugs, feature requests, and product enhancement ideas. Stay current on regulatory trends and how they impact platform usage. Qualifications Education: Bachelor s degree (any field). Experience: 0 2 years (client service experience preferred). Strong communication skills with a client-focused mindset. Ability to multitask and collaborate across departments. Analytical mindset and a willingness to learn product and industry knowledge. What You ll Gain Experience supporting global banks and major financial clients. Hands-on training on industry platforms, regulations, and client management. Access to internal development programs and a strong career growth trajectory. Benefits & Culture at S&P Global Health & wellness coverage Flexible time off and family-friendly policies Learning & development resources Competitive compensation and long-term financial planning tools A global, diverse team built on values of Integrity, Discovery, and Partnership Qualification : Bachelors degree (any field).

IT Operations Manager Company Overview Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world s most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow s challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes. Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development. What you ll do: We are looking for an IT Operations Manager to join our Corporate Technology team in Gurugram. The role involves working closely with other Specialists to direct and manage all operational activities related to IT Operations spanning across multiple office spaces and collaborate with key stakeholders across geographies to play an active role in monitoring and supervising the operations, ensuring the team members address the requests within the agreed Service level agreements by adhering to the defined processes. You ll play a pivotal role in supervising and managing a team of Specialists and oversee day-to-day operations to meet Service Level Agreements through optimum quality and service. Additionally, you ll need to demonstrate high proficiency in operations procedures, be proactive in communication, and define performance metrics for processes and individuals. You ll ensure effective and efficient working relationships between the team members, maintain a high level of morale and productivity and provide direction to the members on Operations. As an IT Operations Manager, you ll be responsible for monitoring end-user compute infrastructure and resolving system issues, manage installations, upgrades and configurations of both hardware and software, assess system performance, and recommend improvements, resolve or assist with issues escalated by Specialist, provide support and guidance to stakeholders, collaborate with other departments within the organization to resolve issues. You ll also need to lead and manage projects by setting timelines, defining deliverables, and ensuring alignment with business objectives. This includes analyzing reports and statistical data to assess productivity levels and identify root causes for underperformance, developing customized reporting to measure and track operational metrics, and overseeing key weekend initiatives such as user migrations to newer platforms, software and hardware upgrades, and audits. Additionally, you ll coordinate cross-functional teams, monitor progress, address risks and obstacles, and ensure successful project completion within scope, budget, and deadlines. What you ll need: The ideal candidate should have more than five years of experience preferably at a technology or financial firm. The candidate should have excellent computer skills including organizational and time-management skills and proven experience as IT Operations Manager. Experience in Project management for enterprise product implementation. Candidate should have experience with system & application installations, configuration and analysis and good understanding of policy, planning, and strategy. Candidate should have fair understanding of Windows platform and Cloud platforms like Azure. The following areas are preferred: Strong knowledge of designing and implementing office technical infrastructure. Proficiency in OS management and network administration, including TCP/IP, DNS, DHCP, VLANs, routing, and switching. Experience with Azure infrastructure, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Security. Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team. Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are a plus. The ideal candidate should have the ability to oversee inventory requirements and forecast hardware purchases at regular intervals. Candidate should also have outstanding communication skills, leadership and organizational skills and ability to manage multiple projects and tasks at hand, problem-solving aptitude and assist with important strategy decisions w.r.t project planning and implementation. The candidate should be a self-starter who is structured, action-oriented, and has a sense of urgency, as well as being deadline-oriented and should have the ability to lead a team. Arcesium and its affiliates do not discriminate in employment matters on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. Note that for us, this is more than just a legal boilerplate. We are genuinely committed to these principles, which form an important part of our corporate culture, and are eager to hear from extraordinarily well qualified individuals having a wide range of backgrounds and personal characteristics.

Overview of Technology Roles At BlackRock, technology has always been central to what we do. Our technologists continue to shape the future of the industry with their innovative work. We are not only curious but also collaborative, eager to embrace experimentation as a means to solve complex challenges. Here, you'll find an environment that promotes cross-team, cross-business, and cross-regional collaboration. We are committed to supporting your growth as a technologist through curated learning opportunities, specialized career paths, and access to experts and leaders worldwide. Job Description About This Role You will be working with one of the top FinTech companies globally. BlackRock provides its Aladdin platform to over 200 of the world s top corporations, managing about a quarter of all global assets. Our firm is global but close-knit, with a shared goal of providing the best possible level of support to our business partners and customers. From the top of the firm down, we embrace the diversity of values, identities, and ideas that our employees bring. We are serious about our people and offer Flexible Time Off (FTO), collaborative working spaces, and other benefits. The individual selected for this role will have the opportunity to define relationships with IT teams across the globe and be exposed to various applications and technologies used at BlackRock. This will provide a broad view of how functional teams and technology collaborate to deliver services to end users. We are particularly interested in candidates with skills in: Strong Leadership Data-driven Analysis Change Management ITIL Framework Cloud Platform offerings like Microsoft Azure and Google If any of this excites you, we want to hear from you! Team Overview The Mission Control organization is part of the Aladdin Product Group Platforms Team at BlackRock. It is responsible for ensuring a seamless Aladdin client experience through operational support and control across core investment systems. Responsibilities Coordinate Technological Changes: Ensure the stability of the Aladdin platform and BlackRock infrastructure while supporting innovation. Communicate Impact: Inform technology and business partners about high-risk changes and secure necessary approvals. Security Patching: Oversee security patching efforts to meet compliance and security goals. Relationship Management: Build and nurture relationships with global IT teams, understanding the various applications and technologies in use. Process Improvement: Enhance the quality, efficiency, and effectiveness of change control processes. Technical Skills: Utilize skills in desktop technology, TCP/IP networking, UNIX commands, SQL queries, and scripting. Collaboration and Leadership: Work independently or as part of a team, demonstrating strong leadership and communication skills. Qualifications Candidates are encouraged to demonstrate the following: 4+ years of experience as an IT Change Manager. Familiarity with industry-standard Change Management practices. An understanding of running services on Cloud infrastructure solutions. Experience with application monitoring solutions. Ability to leverage AI and data-driven analytics tools to address challenges. Strong knowledge of operating within the ITIL framework. Previous experience in the Financial Services or Technology industry. Scripting or basic development skills to automate tasks. Strong interpersonal and communication skills, both written and verbal, with the ability to communicate effectively across all levels of the business. Excellent organizational skills and attention to detail. Self-motivated, able to prioritize, take ownership of responsibilities, and work effectively as part of a team. Adaptable, with the ability to multi-task and adjust in a fast-paced environment. Experience with Change Management tools like ServiceNow. Our Benefits To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including: A strong retirement plan to help secure your future. Tuition reimbursement for continuous learning and professional development. Comprehensive healthcare to keep you and your family covered. Flexible Time Off (FTO) so you can recharge, relax, and take care of your loved ones. Our Hybrid Work Model BlackRock s hybrid work model promotes a culture of collaboration and apprenticeship while providing flexibility. Employees are required to work at least 4 days in the office per week, with the flexibility to work 1 day from home. Some business groups may require additional office presence based on the role's responsibilities. We are focused on increasing impactful moments that arise from in-person collaboration, aligned with our commitment to performance and innovation. This hybrid model will help you accelerate your learning and onboarding experience at BlackRock. About BlackRock At BlackRock, we are united by one mission: to help more and more people experience financial well-being. Our clients including individuals saving for retirement, families paying for education, and businesses supporting infrastructure projects benefit from their investments with BlackRock. These investments help strengthen the global economy by supporting businesses of all sizes, financing infrastructure projects, and facilitating innovations that drive progress. This mission would not be possible without our most important investment: our employees. We are dedicated to creating an environment where all colleagues feel welcomed, valued, and supported through networks, benefits, and development opportunities to help them thrive.

Department Overview: Enterprise Data Governance & Platforms (EDGP) is a part of Enterprise Digital and Data Solutions (EDDS) and focuses on driving business growth and improving customer experience. EDGP achieves this by ensuring robust enterprise-wide data policies, governance, and a data-driven culture. It develops digital and data platforms that allow users to leverage enterprise-wide data capabilities and foster insightful customer relationships. Role Overview: The Product Owner Enterprise Data Platforms plays a crucial role in translating product strategies into detailed requirements for development by engineering teams. This includes managing product development for key enterprise data products such as the Big Data Platform (Cornerstone) and Google Cloud Platform (Lumi). The role requires collaboration with cross-functional teams to deliver innovative solutions while balancing business and technical requirements. Key Responsibilities: Product Development & Strategy Execution: Lead the product development strategy for key data platforms (Cornerstone & Lumi), ensuring they align with business objectives and the enterprise data strategy. Requirements Translation & Collaboration: Work with multiple stakeholders to convert product strategy into actionable requirements, including design, architecture, and prioritization across scrum teams. Mentoring & Leadership: Mentor product owners in eliciting user needs and aligning them with the product vision, while providing leadership and guidance to engineering teams. Solution Delivery & Feature Prioritization: Develop use cases, assess value, prioritize features and user stories, and ensure alignment with the product strategy. Program Management: Manage blocking issues, escalate problems when necessary, anticipate and balance business needs versus technical constraints, and resolve risks or changes associated with the Product Backlog. Continuous Improvement: Improve processes for operational excellence and ensure scalable solutions for data platforms. Collaboration with Cross-functional Teams: Work closely with engineers, architects, business partners, and governance teams to ensure the product meets business needs and technical requirements. Market & Tool Evaluation: Evaluate external tools and capabilities in data management, assessing their applicability to the platform. Required Qualifications: Education: Bachelor s or Master s degree in Information Technology, Computer Science, Information Security, Mathematics, Statistics, MBA, or a relevant field. Experience: 5+ years of experience in delivering business solutions across various platforms and technologies, including GCP, Big Data, PySpark, Hive, Scala, and Python. Technical Knowledge: Strong understanding of databases, SQL, data movement, APIs, and BI reporting. Agile Mindset: Experience working within a Scaled Agile Framework with an ability to adapt to new opportunities and changes. Cloud & Data Product Experience: Familiarity with Google Cloud Platform (GCP) and cloud services. Experience in data product development and implementation is preferred. Problem-Solving & Communication Skills: Strong communication, product management, and problem-solving abilities. Ability to think abstractly and address ambiguous or under-defined problems. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness Support: Comprehensive medical, dental, vision, life insurance, and disability benefits (dependent on location). Flexible Work Arrangements: Hybrid, onsite, or virtual work options, depending on the role and business need. Paid Parental Leave: Generous paid parental leave policies (dependent on location). Wellness Programs: Free access to global on-site wellness centers, confidential counseling support, and the Healthy Minds program. Career Development: Opportunities for career development and continuous training. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelors or Masters degree in Information Technology, Computer Science, Information Security, Mathematics, Statistics, MBA, or a relevant field.

About the role: Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world. This role is part of the Territory Planning & Analytics (TP&A) team in GSSO. The TP&A team is focused on designing the optimal territory investment, design and alignment strategy to maximize Sales (and Services) productivity. The Principal Specialist will be joining the New Assignment Team. The primary objective of this team is to ensure that accounts are validated and routed to the appropriate sales representative based on secondary research into company firmographic data. The Principal Specialist is expected to partner with various key stakeholders like Marketing, Sales & Strategy Operation and Sales teams and improve their understanding of complex business problems from diverse perspectives. The individual will also be working on key initiatives, where they will be responsible for gathering business problems, seeking input from relevant stakeholders, and driving solutions. What you will do: Data Analysis and Reporting Support: Develop, track, and report various process metrics using MS Office tools, Power BI, Macros, etc. Ensure data integrity by identifying discrepancies and regularly updating datasets. Provide ad-hoc data requirements critical for business decisions. Manage data tools and internal applications including Anaplan, Excel, Power BI, CRM, etc. Business-Critical Account Assignment Operations: Support the leadership team in executing process changes and conducting related training sessions with the larger team. Drive high-complexity projects with minimal guidance. Independently own and execute assigned workstreams. Collaborate with leadership to establish and report performance goals that align with Sales & Strategy Operational goals. Develop and maintain tools, resources, and training materials, contributing to knowledge capture and documentation. Service Delivery: Understand key operational metrics of the account assignment process and support the team in delivering efficient and effective results. Understand sales and marketing strategies to assist with appropriate business decisions that drive team performance. Perform quality checks on account assignments based on defined routing logic and data sources, and identify improvement opportunities at both individual and process levels. Analyze the root cause of misassignments escalated by Sales or Marketing teams and problem-solve to ensure fixes. Communicate effectively and efficiently with Sales Managers and Sales Representatives, providing swift and accurate responses and resolutions. What you will need: An MBA or bachelor s degree with 4 years of experience. Relevant marketing/client management or service operations experience preferred. Strong Microsoft office skills, especially Excel and Power Point. Knowledge of Power BI/Macros is a plus. Proficient in English language and excellent in verbal and written communication A strong mix of Thought leadership and business acumen and demonstrated track record of delivering outstanding results. Must have continuous improvement mindset and experience in driving business critical initiatives in the current role. Must have the ability to work effectively and efficiently in a very fast-paced, deadline driven, fluid team environment. Ability to prioritize workload in order to manage time effectively, complete work within deadlines and produces accurate results. What you will get: Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) Collaborative, team-oriented culture that embraces diversity. Professional development and unlimited growth opportunities Qualification : An MBA or bachelors degree with 4 years of experience. Relevant marketing/client management or service operations experience preferred.

The Role: Associate, IT Service Operations The Team: Our team is responsible for business management activities within the Technology group of OSTTRA including Technology Budget Management, Purchase request to Purchase order processes, the streamlining of business processes, and being enablers for the overall success of the Technology group. Our team values efficiency, innovation, and collaboration to drive operational excellence and pride ourselves on our ability to identify and implement process improvements while maintaining a strong focus on delivering high quality results to support the organizational success. The Impact: The Business Management analyst plays a crucial role in contributing to the overall objectives of the team and Technology organization. By optimizing business processes, headcount activities and ensuring seamless purchase order and invoice management, this role directly impacts the organization s operational efficiency, cost effectiveness and productivity. What s in it for you: We are looking for an experienced (5+ years in a similar role) IT ServiceDesk Engineer who can work independently, self-motivate and work in a global and multicultural team and goes the extra mile to ensure high quality in the work delivered. To enjoy working in this role we believe you have deep technical and process-oriented skills within your area of expertise, are very structured and thorough, are humble and take responsibility for the greater picture. Responsibilities: The role Directly responsible and accountable for the delivery of excellent end-user support to colleagues across all OSTTRA locations (APAC, India, UK and US) while being an integral member of larger EUC global support. Act as the first point of contact for the business, logging, triaging, managing, and resolving incidents and service requests across all OSTTRA EUC technologies Provide first and second line support via telephone support, email, live support, in person walk ups and managing queues from Self Service Portal, chats, emails and other channels. Identify, troubleshoot, resolve all support issues relating to OSTTRA Group corporate laptop, productivity & collaboration suites, telephony, video conferencing and associated business applications. Providing effective handover and escalation when necessary Effectively deal with all workloads within agreed Service Level Agreement periods. Ensure that information security considerations and controls are in place and always adhere to the Information Security policies. Provide advanced remote and deskside technical support for desktop (laptop) and telephony environment. Knowledge of Microsoft Windows 10, AD, MS Endpoint Management, Microsoft Endpoint manager, SCCM, Autopilot, Cloud App security Microsoft 365, Google Workspace and storage solutions and audio/visuals desktops/laptops/printers)Knowledge should also include hardware support (including Responsible for working with third party service providers to ensure end to end support is maintained as required. Document, maintain, use and share appropriate product and services knowledge articles and learn about new products and services as required To keep up to date with developments within the organization that may have an impact on the user experience. To fulfil any additional / ad hoc duties as required to meet the needs of the business What We re Looking For: In depth experience & expertise on Google Workspace is a must In depth experience & expertise on Microsoft 365 is a must Understanding and experience of Microsoft Exchange/Active Directory/Microsoft 365, creating and managing emails accounts, creating and amending distribution groups, creating, amending and troubleshooting issues with user accounts and permissions, including Group policies. Ability to work from ITSM tools such as Jira and self-prioritize workstack. Act on initiative with minimal management, and on multiple tasks concurrently In depth knowledge of Windows 10/11 Knowledge of standard range of desktop applications and hardware Follow-me print solutions Understanding of mobile devices iOS and Android and mobile device management (Microsoft Endpoint manager and Google MDM) Knowledge and experience of using anti-virus systems Knowledge of networking configuration LAN/WAN and wireless connections, with a technical ability and understanding of FTP, SSL etc hardware and operating systems (e.g. Windows, Linux, Apple) , storage solutions Desktop/Laptop/Telephony Working knowledge and understanding of Experience with basic networking protocols and network services including DNS, DHP and TCP/IP Basic understanding of IT Security, network protocols, firewall and VPN configurations, as well as remote access, content filtering, spam filtering, malware and virus protection Knowledge of audio and video conferencing technologies Knowledge and understanding of End User Collaboration systems email, chat, voice video, conferencing etc Previous experience within a Technical Service Desk/Desktop role in a Customer Service environment Professional qualifications: ITIL v3 Foundation, Service Desk Institute SDA or equivalent ITSM qualification Experience & expertise in working with JAMF. As this is a global role, some international travel may be necessary.

Project Overview: OFSS BPO is seeking candidates to support back-office processes for the Correspondent Mortgage Divisions of a prominent US Residential Mortgage client. The role focuses on providing assistance in data entry, loan documentation, compliance assessments, and overall support for mortgage-related tasks. This is an exciting opportunity for individuals with 6 months to 3 years of work experience in the BPO sector, particularly in the Residential Mortgage or Financial Services domain. Candidates with experience in international BPO back-office processes are also encouraged to apply. Job Overview: Role: Associate The role will primarily involve working with the loan origination system, performing data entry, reviewing loan documents, running compliance tests, and ensuring that all required fields are accurately entered and validated. Associates will be tasked with ensuring that loan data meets regulatory requirements and quality standards, as well as handling any discrepancies that arise. Pre-Requisites: Education: Preferred: B.Com (Hons), B.Com (Pass), BBA, BCA, Economics Graduates Eligible: Engineering Graduates are welcome to apply. Soft / Behavioral Skills: Strong communication and comprehension skills. Good listening skills with a keen eye for details. Eagerness to learn and improve. Team player with collaborative work ethic. Open to working in night shifts and Indian holidays. Experience: Total Experience: 0.5 years to 3 years Relevant Experience: Experience in a back-office process for Residential Mortgage, Financial Services, or similar BPO processes is preferred. Key Technical / Functional Skills: Proficiency in MS Office and basic IT support applications. Typing speed: 30-35 words per minute with 90-95% accuracy. Good analytical and problem-solving skills. Ability to make informed decisions based on information gathered. Flexible with shift timings to meet operational needs. Special Requirements: Minimum 6 months of work experience in a Mortgage or Financial Services project is preferred. Candidates must be open to working in night/rotational shifts. No leave required for the next 3 months. Not pursuing any ongoing course, degree, or diploma that could affect work availability or shift flexibility. Responsibilities: As an Associate, you will be tasked with several key functions related to the loan origination and compliance processes: 1. Data Entry: Accurately enter 100-150 fields of data on the client's Loan Origination Platform/system. Retrieve and extract information from loan documents stored in the client's imaging system to input into the loan system. 2. Document Indexing: Index loan documents in accordance with Standard Operating Procedures (SOPs) and categorize the documents properly for further processing. 3. Loan Document Review: Review all loan documents to match and complete data in the client s funding system, ensuring consistency with the original documents. 4. Discrepancy Identification: Identify discrepancies between the system data and loan documents. Add suspense conditions if documents are incomplete or missing. 5. Compliance Testing: Run the Compliance Ease test to assess risks and ensure that the loan meets regulatory standards (Fannie Mae, Freddie Mac, FHA, VA, etc.). Add suspense conditions if the loan doesn t pass the test. 6. RESPA Testing: Run the RESPA test for fees (e.g., Origination & Transfer Taxes, Title Fees, Appraisal, Credit Reports, etc.) ensuring 0% and 10% tolerance fees compliance. 7. Daily Production Maintenance: Maintain a daily log and production sheet to track progress and identify areas for improvement. Key Attributes for Success: Attention to Detail: Strong attention to detail is required when reviewing loan documents and entering data into the system. Compliance Orientation: A deep understanding of regulatory compliance in the mortgage industry is critical to ensure that the loans meet all legal requirements. Problem Solving: Ability to identify issues in the data and suggest appropriate solutions for discrepancies. Efficiency: Ability to manage high volumes of data while maintaining high accuracy. Work Environment & Shift Requirements: The role requires working in night shifts and potentially during Indian holidays to support global operations. Candidates must be comfortable working with tight deadlines, managing high workloads, and ensuring that all tasks are completed in accordance with the expected quality standards.

Role: Associate As an Associate in this role, you will be responsible for performing key tasks in the loan origination process, including data entry, document indexing, compliance testing, and loan document verification. The primary goal is to ensure accurate entry of loan data and to ensure that loans meet regulatory standards. Pre-Requisites: Education: Preferred: B.Com (Hons), B.Com (Pass), BBA, BCA, Economics Graduates Not Eligible: Engineering Graduates or candidates from an IT background. Soft / Behavioral Skills: Strong communication and comprehension skills. Excellent listening skills. Eagerness to learn and improve. Open to working in night shifts and on Indian holidays. Team player with a collaborative mindset. Experience: Total Experience: 0.5 years to 3 years. Relevant Experience: Experience in mortgage, financial services, or a similar back-office BPO process is preferred. Key Technical / Functional Skills: Proficiency in MS Office and other standard BPO tools. Typing Speed: 30-35 words per minute with 90-95% accuracy. Strong analytical and problem-solving skills. Ability to make informed decisions based on available data. Flexibility with shift timings to accommodate global operations. Special Requirements: Minimum 6 months of work experience in a Mortgage or Financial Services project is preferred. Willingness to work in night shifts and rotational shifts. No leave required for the next 3 months. Not pursuing any ongoing course or degree that could conflict with work schedules or shift requirements. Responsibilities: As an Associate, you will be involved in several key processes related to loan origination and compliance: 1. Data Entry: Accurately enter 100-150 fields of data on the Loan Origination Platform (client's system). Retrieve and extract loan information from the client s imaging system to ensure all required fields are entered. 2. Document Indexing: Index and categorize loan documents in accordance with Standard Operating Procedures (SOPs). 3. Loan Document Review: Review loan documents for completeness and accuracy. Match and complete data in the client funding system, used for loan registration and funding. 4. Discrepancy Identification: Identify discrepancies between system-entered information and loan documents. Flag incomplete or missing documents by adding suspense conditions in the system. 5. Compliance Testing: Run the Compliance Ease test to assess risks and ensure that the loan meets regulatory requirements (Fannie Mae, Freddie Mac, FHA, VA, etc.). Add suspense conditions if a loan does not meet compliance standards. 6. RESPA Testing: Run the RESPA test for 0% tolerance fees (e.g., Origination & Transfer Taxes) and 10% tolerance fees (e.g., Title Fees, Appraisal Fees, Credit Reports). Ensure that the fees are compliant with regulatory guidelines. 7. Daily Production Maintenance: Track and maintain a Daily Production sheet to record and monitor progress. Ensure accuracy and efficiency in meeting daily targets and deadlines. Key Attributes for Success: Attention to Detail: Strong focus on accuracy and consistency when entering loan data and reviewing documents. Regulatory Compliance: Ability to understand and ensure adherence to industry standards and regulations. Problem Solving: Ability to identify discrepancies in data and documents, and implement solutions quickly. Efficiency: Ability to manage large volumes of data while maintaining high levels of accuracy. Work Environment & Shift Requirements: This role will require working in night shifts and may involve working during Indian holidays. Candidates must be adaptable to rotational shifts to accommodate global business needs. The role requires strict attention to deadlines and the ability to perform under pressure while ensuring all tasks are completed accurately. Why Join Us? Career Growth: Opportunity to gain experience in US Residential Mortgage and Financial Services. Skills Development: Gain expertise in loan origination platforms, regulatory compliance, and back-office operations. Global Exposure: Work with an international client base and develop skills needed for global operations.

Position: Customer Satisfaction & Process Excellence Specialist Location: Gurgaon Experience: 5 to 8 years Education: MBA / PGDM in Marketing, Sales, or Operations Role Overview We are looking for a Customer Satisfaction & Process Excellence Specialist to drive Sales Satisfaction Index (SSI) initiatives and champion sales process improvements across our dealer network. This role will be instrumental in improving the customer experience, driving digital adoption, and supporting sales effectiveness through actionable insights and structured process excellence initiatives. Key Responsibilities Survey Planning & Execution Plan and manage SSI, Pre-Sales, and need-based sales surveys within defined timelines. Ensure quality data collection and compliance with established protocols. Data Analysis & Reporting Analyze and deliver dealer-wise and factor-specific survey reports. Monitor key satisfaction metrics and identify trends impacting customer experience. Customer Grievance Monitoring Investigate hot alerts and complaints from SSI surveys to uncover recurring customer issues. Coordinate resolution efforts with internal teams and ensure timely closure. Digitalization & Tool Enhancement Work with IT/Digital teams to digitize survey processes, ensuring smooth integration with platforms like Salesforce. Lead testing and improvement cycles for digital SOP manuals and customer-facing applications. Dealer Performance Support Share survey outcomes with regional teams and assist in developing dealer-specific improvement plans. Track progress of underperforming dealerships and provide structured feedback. Process Improvement Own and update digital Sales SOPs annually, ensuring alignment with evolving customer expectations and business goals. Collaborate with cross-functional teams to improve workflow efficiency and service quality. CX Monitoring & Digital Journey Optimization Regularly assess customer-facing digital touchpoints to ensure optimal user experience. Coordinate updates to maintain a seamless, intuitive customer journey. Key Skills & Competencies Strong analytical mindset and problem-solving capability Proficient in survey design, data analysis, and reporting tools Working knowledge of CRM platforms (Salesforce preferred) In-depth understanding of automotive retail sales processes Proficiency in MS Excel, PowerPoint, and data visualization tools Excellent communication and stakeholder management skills Preferred Qualifications MBA / PGDM in Marketing, Sales, or Operations 5 8 years of experience in customer experience, process improvement, or market research Automotive industry experience is highly preferred Skills Required Sales & Customer Experience Process Improvement Stakeholder Communication Survey & Data Analytics Drive customer-centric transformation and be at the forefront of sales excellence. Apply now and contribute to shaping a superior customer journey across our dealer network. Qualification : MBA / PGDM in Marketing, Sales, or Operations

Job Summary: Senior Application Specialist Location: Gurgaon, India Grade Level: 10 Department: Operations Group Company: S&P Global Market Intelligence Overview: As a Senior Application Specialist, you will play a pivotal role in delivering expert-level application support for thinkFolio, S&P Global s portfolio management software. You will be the primary liaison for troubleshooting and resolving client issues, maintaining service excellence, and contributing to documentation and process improvements. This role offers extensive cross-functional collaboration and interaction with global clients in the banking, asset management, and hedge fund industries. Key Responsibilities: Serve as a product expert for thinkFolio, offering technical and functional support to clients. Troubleshoot and resolve complex client issues efficiently, escalating when necessary. Manage incoming support requests, ensuring SLAs are met while maintaining clear communication. Document client issues, resolutions, and communication using internal support systems. Collaborate with global teams across business lines and senior management for knowledge sharing and resolution tracking. Contribute to the creation and maintenance of user manuals, troubleshooting guides, and knowledge base content. What You Bring: Education: Bachelor s degree in Computer Science, Information Technology, or related field. Experience: 5+ years in enterprise software support; experience in financial services or investment systems is preferred. Technical Skills: Proficiency in SQL, scripting languages, and data analysis tools. Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to multitask and prioritize under pressure. Mindset: Customer-first attitude with an aptitude for learning new financial technologies and sharing knowledge. What s In It for You: Accelerated growth through exposure to enterprise software used by global financial institutions. Cross-regional collaboration and learning opportunities in a high-impact environment. Access to continuous learning, competitive compensation, wellness programs, and family-friendly benefits. The chance to be part of a global, inclusive organization driven by Integrity, Discovery, and Partnership. About S&P Global Market Intelligence: A division of S&P Global, we provide essential data, insights, and technology that enable clients to make confident decisions. We empower businesses to track markets, manage risk, and identify opportunities in a fast-changing global environment. Qualification : Bachelors degree in Computer Science, Information Technology, or related field.

Job Title: Senior Technical Manager Technical Project Manager Location: Pune, India Experience: 15+ years Education: B.E., B.Tech, MCA, MCS, M.Tech or equivalent (preferably Electronics, E&TC, Computer Science, or IT) About G+D Giesecke+Devrient (G+D) secures billions of lives worldwide by shaping trust in the digital age. With over 170 years of experience and 14,000+ employees across 40 countries, we lead in SecurityTech across Digital Security, Financial Platforms, and Currency Technology. As a reliable partner in the Internet of Things (IoT) space, we provide complete connectivity solutions from SIM, eSIM, and iSIM technology to global connectivity services empowering mobile network operators, automotive manufacturers, tech companies, and logistics providers. Join us to actively shape the digital transformation journey with cutting-edge IoT and connectivity solutions. Role Summary As a Senior Technical Manager (Technical Project Manager), you will lead complex, cross-functional projects spanning multiple departments and geographies. You will be the bridge between business and technology, driving project execution from initiation through closure, ensuring on-time, on-budget, and high-quality delivery. Key Responsibilities Lead and manage multi-departmental, multi-location initiatives with a strong technical component. Utilize deep understanding of SDLC; prior experience as a software developer in C# or Java is a plus. Manage software deployments across environments (Dev, QA, Stage, Pre-prod), with Ansible scripting experience preferred. Drive stakeholder coordination and alignment; manage project charter and scope changes effectively. Oversee end-to-end project delivery: planning, execution, transition, and closure, covering scope, timelines, dependencies, and priorities. Forecast and manage resource needs; prepare and manage project budgets. Monitor project metrics (budget, schedule, scope, quality) ensuring successful delivery and acceptance. Identify, evaluate, and mitigate project risks with contingency planning. Provide consistent status updates and presentations to stakeholders, including executives and clients. Champion continuous process improvements and best practices in project execution. Manage projects using both Waterfall and Agile methodologies; adept at sprint planning and Program Increment (PI) planning. Lead and coordinate remote teams and stakeholders across multiple geographies. Use tools like JIRA, Confluence, Microsoft Project, Excel, and PowerPoint effectively. Mentor and aspire to manage teams, creating compelling presentations for diverse, cross-cultural audiences. Required Skills & Experience 15+ years of relevant experience, including 5-8 years in engineering project management roles. Bachelor s or Master s degree in a relevant field (Engineering, Computer Science, IT, etc.). Strong leadership, interpersonal, and communication skills; fluent in English with experience interfacing directly with executives and clients. Proven ability to manage complex, ambiguous projects and bring structure to cross-functional efforts. Solid experience working with global product and engineering teams. Strong knowledge of Product Life Cycle Management (PLM). Deep understanding of Agile frameworks and experience in sprint and Program Increment planning. Ability to simplify complex technical concepts for non-technical stakeholders. Influential leadership style with the ability to build consensus and drive change beyond formal authority. Self-motivated, enthusiastic, adaptable, customer-focused, and a collaborative team player. Our people are our greatest asset. We offer an inspiring, diverse work environment grounded in professionalism and human values. Join us to contribute to solutions that improve the security and efficiency of billions of lives worldwide. Qualification : Bachelors or Masters degree in a relevant field (Engineering, Computer Science, IT, etc.).

Chief of Staff Location: Gurugram Experience: 5+ Years Job Type: Full Time Department: Founder s Office About Procol Procurement processes in over 80% of companies still rely on emails, Excel sheets, and phone calls, resulting in inefficiencies, delays, and cost leakages up to 20%. Procol is revolutionizing procurement by automating these manual workflows, making procurement ~50% more efficient, twice as fast, and delivering 2-10% cost savings. Founded in 2018, Procol s secure procurement platform is deployed at numerous $1B+ global companies, managing over $5Bn in spend. Rated 4.9/5 on G2 and featured by Forbes, Procol s team includes ex-Google NY, Zomato, and OYO professionals, backed by leading investors like Blume Ventures, Peak XV Surge, Beenext, and Rainmatter. Job Overview As Chief of Staff, you will be a critical partner to the founders and executive team, driving cross-functional initiatives that boost productivity and strategic execution. You will lead investor relations, coordinate business planning and OKR adoption, and spearhead new initiatives to sustain Procol s rapid growth. What You Will Do Investor Relations: Prepare board meeting materials, investor presentations, and business updates. Serve as the primary point of contact for existing and potential investors. Lead fundraising efforts including pitch preparation, market research, and due diligence management. Strategy and Operations: Advise the CEO on strategic business decisions. Lead annual operating plans (AOP), financial reviews, and fiscal health monitoring. Collaborate on setting and tracking OKRs and KPIs across teams. Drive a data-driven culture through rigorous performance analysis. Oversee daily operations and resolve challenges proactively. Design and improve organizational structure and address skill gaps. New Initiatives: Lead cross-functional projects with executive buy-in. Conduct market research to improve product positioning and competitiveness. Identify and develop new revenue streams. Own other strategic projects as assigned by the CEO. What You Bring 5+ years as a senior operator or Chief of Staff in a high-growth startup; experience in management consulting or VC/PE preferred. Background in B2B SaaS or US enterprise tech is a plus. MBA from a top-tier school preferred but not mandatory. Strong ability to drive alignment, influence without authority, and manage multiple projects with high attention to detail. Proven experience managing teams and coordinating cross-functional resources. Entrepreneurial mindset, high ownership, and accountability ideal for future founders. Why You ll Love Working at Procol Dynamic startup environment impacting thousands of businesses. Monthly advance salaries and comprehensive health insurance for employees and families. Free subscriptions to wellness and health services (PharmEasy, HealthifyMe, Lenskart, and more). Discounts on fitness, healthcare, and lifestyle services. Close collaboration with founders shaping a successful company.

Job Title: Program & Strategy Manager CEO s Office Location: Gurugram, Haryana, India (Onsite, Full-Time) Experience: 3+ Years | Department: CEO s Office / Strategic Initiatives About Spyne At Spyne, we are redefining how cars are marketed and sold using cutting-edge Generative AI. What began as a bold idea to automate car visuals has evolved into a full-scale, AI-powered automotive retail ecosystem. We are backed by $16M in Series A funding from Vertex Ventures, Accel, and other top investors. In the last 15 months alone, we've expanded into the US and EU, launched industry-first AI image and 360 solutions, and achieved a 5x revenue surge with even greater growth ahead. Now, we re building a complete AI Retail Suite and scaling our footprint to 150K+ dealerships globally. Role Overview As a Program & Strategy Manager, you will work directly with the CEO s Office to lead and drive the adoption of Agentic AI (autonomous, goal-driven AI systems) across the organization. This includes Product, Engineering, Sales, Marketing, HR, Finance, Customer Success, and more. You ll be responsible for managing high-impact programs that integrate AI-driven automation into our operations, while also supporting strategic initiatives that align with Spyne s rapid growth and vision. What You ll Do Agentic AI Transformation Lead company-wide adoption of Agentic AI systems across key business functions Drive automation using tools like GPT-based agents, RPA, no-code AI platforms, and AutoML Define metrics to track AI-driven efficiency and performance improvements Work closely with Data & Engineering teams to integrate AI into existing workflows Conduct internal workshops to upskill teams on AI tools and practices Strategic Program Management Develop and execute strategic initiatives aligned with overall business objectives Own cross-functional programs focused on revenue growth, operational efficiency, and customer acquisition Track key business KPIs and ensure timely execution of high-impact priorities Support leadership with executive presentations, investor updates, and business reviews Work directly with the CEO on mission-critical business priorities Stakeholder & Team Collaboration Serve as the liaison between the CEO s office and all functional leaders Manage relationships with key AI vendors and partners (OpenAI, Microsoft, etc.) Enable adoption of AI across departments through communication and change management Build internal tools and dashboards for strategic visibility and impact tracking Experience & Background 3+ years in Program Management, Product Strategy, Business Ops, or similar roles Proven track record in managing cross-functional, strategic initiatives Strong experience in analytics (Excel, SQL, BI tools like Tableau, Looker, or Power BI) Technical Acumen Basic familiarity with LLMs and AI tools (OpenAI, Hugging Face, Anthropic, etc.) Ability to collaborate with AI/ML engineering teams and understand core technical concepts Strong understanding of business process automation and digital transformation Soft Skills Excellent communication and stakeholder management skills Strategic thinker with strong problem-solving abilities High ownership mindset and the ability to thrive in fast-paced, high-growth environments Why Join Spyne At Spyne, we re not just building AI products we re building the future of work. You ll be part of a driven, high-performance team in a company where speed, innovation, and ownership define our culture. What You ll Get: Opportunity to work directly with leadership on strategic initiatives Comprehensive health insurance (GMC, GPA, GTLI) Career growth with leadership exposure and equity options for top performers Office-first, high-energy environment that encourages real-time collaboration A young, driven team (average age: 25 26) working alongside seasoned professionals Our Values Customer Obsession: Every initiative is measured by the value it brings to customers Speed Over Perfection: Fast execution is key learn and iterate quickly Extreme Ownership: Own the outcomes, not just the process 10x Innovation: Think bigger and solve at scale A-Team Standards: We hire top talent and enable them to grow fast

Job Title: Technical Integrator - Cloud ERP-Fusion Overview: Keysight Technologies is at the forefront of innovation, providing cutting-edge solutions in electronic design, simulation, prototyping, testing, manufacturing, and optimization. With a workforce of approximately 15,000 employees, we offer world-class solutions across industries such as communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor, with customers in over 100 countries. Our award-winning culture fosters creativity and problem-solving, driving industry-first solutions and embracing diversity, equity, and inclusion. At Keysight, we believe that a sense of belonging enhances creativity, innovation, and career success. We are looking for an experienced Technical Integrator to join our dynamic global IT team, focusing on Cloud ERP-Fusion technologies. In this role, you will be key to our ERP-Fusion Cloud migration project, integrating cloud modules, building extensions, managing data migration, and ensuring seamless integration processes. Key Responsibilities: Integrate Oracle ERP-Fusion Cloud Modules with existing systems, ensuring smooth functionality. Develop custom extensions to enhance ERP system functionalities. Manage data migration processes, ensuring accuracy, integrity, and completeness. Collaborate with cross-functional teams to identify integration requirements and deliver effective solutions. Troubleshoot and resolve technical issues related to integrations and extensions. Ensure compliance with security policies and best practices throughout the integration process. Provide ongoing technical support and guidance to end-users and stakeholders. Stay up-to-date with the latest Oracle ERP-Fusion Cloud features and updates to ensure the system is always at its best. Required Tools and Technologies: Oracle Integration Cloud (OIC) Oracle Application Development Framework (ADF) Oracle BI Publisher (BIP) Oracle Transactional Business Intelligence (OTBI) SOAP and REST APIs Extract, Transform, Load (ETL) Tools Oracle SQL and PL/SQL Oracle SOA Suite Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience with Oracle ERP-Fusion Cloud integration and customization. Strong understanding of integration tools and technologies. Experience managing data migration and ETL processes. Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Ability to thrive in a fast-paced and dynamic work environment. Preferred Qualifications: Oracle ERP-Fusion Cloud certification. Experience with other ERP systems and cloud platforms. Knowledge of security and compliance standards. Experience with software development tools and technologies, including: Angular with Spring Boot, Java with JPA, Database Management (e.g., Aurora DB, Dynamo DB) Design and implementation of scalable cloud infrastructure (Python, Django, Flask, Java, JavaScript, HTML, CSS, .Net, R, MS SQL, PL/SQL, WebLogic, Perl) Development experience with Python/Node.js and related frameworks. Expertise in Networking & Security tools such as Virtual Firewalls, AWS Direct Connect, VPN tunnels, AWS IAM, AWS Shield, Secrets Manager, and Certificates Manager. How to Apply: If you re passionate about cloud technologies and ERP integrations, and want to contribute to shaping the future of innovative solutions at Keysight, we d love to hear from you. Join us as we continue to lead and innovate in the tech space! Qualification : Bachelor's degree in Computer Science, Information Technology, or a related field.

Job Description Join us as a Software Engineer This is an opportunity for a driven Software Engineer to take on an exciting new career challenge. Day-to-day, you'll build a wide network of stakeholders of varying levels of seniority. It s a chance to hone your existing technical skills and advance your career. We're offering this role at associate vice president level. What you'll do In your new role, you ll engineer and maintain innovative, customer-centric, high-performance, secure, and robust solutions. You ll be working within a feature team and using your extensive experience to engineer software, scripts, and tools that are often complex, as well as liaising with other engineers, architects, and business analysts across the platform. You ll also be: Producing complex and critical software rapidly and of high quality which adds value to the business. Working in permanent teams who are responsible for the full life cycle, from initial development, through enhancement and maintenance to replacement or decommissioning. Collaborating to optimize our software engineering capability. Designing, producing, testing, and implementing our working code. Working across the life cycle, from requirements analysis and design, through coding to testing, deployment, and operations. The skills you'll need You ll need a background in software engineering, software design, architecture, and an understanding of how your area of expertise supports our customers. You ll also need: Experience in C#, SQL Server, Kubernetes, and Docker. Experience in multiple programming languages or Low Code toolsets. Experience of DevOps, Testing, and Agile methodology and associated toolsets. A background in solving highly complex, analytical, and numerical problems. Experience of implementing programming best practices, especially around scalability, automation, virtualization, optimization, availability, and performance.

Position: Business Audit Associate About the Role: The Business Audit team is part of BlackRock s Internal Audit division, responsible for providing assurance to the Board of Directors and Executive Management on the effectiveness of risk management, operational practices, and the achievement of strategic goals. This role engages with senior leaders across business units globally to evaluate key processes and improve business outcomes. Internal Audit reports directly to the Audit Committee of the Board of Directors, ensuring that BlackRock meets its obligations to clients, shareholders, employees, and other stakeholders. Business Audit Responsibilities: Regional & Global Audit Reviews: Perform audits across various business units globally. Stakeholder Engagement: Collaborate with BlackRock stakeholders to understand and document key processes and risks. Process Evaluation: Prepare process narratives and evaluate process design and operations for efficiency and effectiveness. Issue Investigation: Investigate and escalate issues identified during testing and validate their remediation. Risk Identification: Identify emerging firm-wide and business risks and track key changes in strategies and operations. Risk Assessments: Contribute to annual risk assessments of business areas. Global Projects: Contribute to global departmental projects. Travel Requirements: Some regional and international travel may be required. Qualifications: Undergraduate or graduate degree. 3+ years of experience in financial services and/or internal audit, including understanding of financial instruments and asset management risks. Interest in exposure to investment management, sales, trading, operations, risk management, finance, and compliance activities. Strong understanding of current regulatory and industry events. Relevant professional certifications (ACCA, CA, CIA, IMC) are a plus. Skills: Excellent communication skills (verbal, written, listening) and strong interpersonal skills. Ability to build and maintain effective relationships with peers and business partners. Intellectual curiosity and a healthy level of skepticism. Ability to articulate complex subject matters succinctly. Critical thinking and problem-solving skills. Strong project management and organizational skills. Data analysis skills. Our Benefits: We offer a comprehensive benefits package including a strong retirement plan, tuition reimbursement, healthcare coverage, support for working parents, and Flexible Time Off (FTO) to help you relax, recharge, and care for your loved ones. Our Hybrid Work Model: BlackRock s hybrid work model supports flexibility while fostering a culture of collaboration. Employees are expected to work at least 4 days in the office per week, with 1 day working remotely. Some business groups may require more in-office presence due to role responsibilities. This hybrid model facilitates impactful moments and accelerates learning and onboarding for new joiners. About BlackRock: At BlackRock, we are committed to helping people experience financial well-being. Our clients, and those they serve, are saving for retirement, paying for education, buying homes, and starting businesses. Their investments strengthen the global economy and support innovations that drive progress. Our employees are the key to our success, and we are dedicated to creating an inclusive environment where they can thrive. Qualification : Undergraduate or graduate degree

Department Overview: The CFR Control Management Issues, Events & Remediation team focuses on ensuring timely identification, response, and resolution of risk events and issues, minimizing impact, and preventing recurrence through effective remediation and lesson learning. This role involves collaboration across multiple business units, functional areas, and geographies. Role Overview: The Analyst will play a vital role in supporting the CFR Issues, Events & Remediation process, focusing on ensuring that control management is embedded in daily operations. The Analyst will assist with root cause analysis, track remediation progress, ensure quality documentation, and communicate with stakeholders to ensure transparency and accountability in the issue management process. Key Responsibilities: Root Cause Analysis: Assist in the investigation and analysis of issues, focusing on identifying the root causes of repeated risk types. Quality Assurance: Ensure that the documentation of issues and events meets quality standards and accurately reflects the impact, urgency, and resolution. Remediation Support: Track remediation progress, validate the efficacy of resolutions, and communicate status updates to relevant stakeholders. Issue Trend Identification: Analyze issues and events to identify trends, potential systemic risks, or control weaknesses within business unit processes. End-to-End Issue Resolution: Support the review of the End-to-End (E2E) issue resolution process and ensure that issues are effectively addressed. Sample Testing: Perform testing to ensure that remediation actions are complete and have effectively addressed the underlying issues. Reporting & Insights: Prepare and review detailed reports on issue status, trends, and outcomes, and share insights across the enterprise to foster better practices. Required Qualifications: Experience: 2-4 years of experience in operational risk management, preferably within a Risk or Internal Audit function, with an understanding of the operational risk management lifecycle. Skills: Strong project management, communication, and interpersonal skills. Process Governance: Experience with process governance and an understanding of processes aligned with policies, regulatory frameworks, and operational standards. Analytical Skills: Strong analytical and problem-solving abilities, with the capacity to evaluate risk scenarios and identify trends effectively. Preferred Qualifications: Education: Bachelor s degree in Finance, Business, Risk Management, or a related field. Advanced degrees or certifications (e.g., MBA, MSc) are a plus. Experience in Operational Risk: Experience in scoping, prioritizing, and supporting the remediation of operational issues, performing root cause analysis, and quality assurance on operational risk documentation. Remediation Strategy: Ability to recommend remediation strategies for operational risks and support the E2E issue resolution process. Benefits & Perks: Competitive Compensation: Base salary with bonus incentives. Health & Wellness: Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible Work Options: Hybrid, onsite, or virtual work arrangements based on the role and business needs. Paid Parental Leave: Generous paid parental leave policies (depending on location). Wellness Support: Free access to global on-site wellness centers, counseling support through the Healthy Minds program. Career Development: Opportunities for training and career advancement. Equal Opportunity Employer: American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Qualification : Bachelors degree in Finance, Business, Risk Management, or a related field. Advanced degrees or certifications (e.g., MBA, MSc) are a plus.

Job Title: Implementation Consultant Logistics SaaS | Gurgaon, Haryana Location: Gurgaon, Haryana Job Type: Full-time Industry: Logistics Technology | SaaS Company: Shipsy About Shipsy Shipsy is a global SaaS leader in logistics and supply chain automation, empowering enterprises with end-to-end solutions for transportation and warehousing optimization. Operating in a trillion-dollar industry that's still largely manual, our advanced logistics technology is transforming how businesses manage their supply chains reducing costs, improving delivery efficiency, and enhancing customer experience. Trusted by major global enterprises including Reliance, Domino s, Burger King, Landmark Group, UPS Gulf, and DTDC Express, Shipsy processes over 2 million shipments daily. In fact, nearly 10% of India s container trade is tracked through our platform. Backed by leading investors like Peak XV Partners, Info Edge, and A91 Partners, Shipsy has raised over $35 million and continues to grow with a global team of 280+ professionals across India, the Middle East, and Southeast Asia. Role Overview: Implementation Consultant As an Implementation Consultant at Shipsy, you will be a key driver in onboarding our enterprise clients and ensuring successful deployment of our logistics SaaS solutions. You will work closely with internal teams and client stakeholders to understand requirements, configure solutions, and ensure smooth implementation tailored to customer needs. This is a high-impact, client-facing role where your technical expertise, problem-solving ability, and communication skills will directly influence customer success and satisfaction. Key Responsibilities Lead end-to-end software implementation projects for new clients across various geographies. Collaborate with cross-functional teams including Product, Engineering, and Customer Success to deliver customized solutions. Gather and analyze client requirements, define project scopes, and ensure timely delivery. Conduct product training, system configuration, and UAT support for clients. Continuously monitor client progress and provide support during onboarding and transition. Identify areas for process improvement and contribute to solution enhancements. Bachelor s degree in Engineering, Computer Science, or related field. 2 5 years of experience in a client-facing role, preferably in SaaS implementation or logistics tech. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to manage multiple projects in a fast-paced environment. Willingness to travel as needed for client engagements. Competitive Salary + Performance-Based Incentives Professional development opportunities and continuous learning support. Work alongside top talent from IITs, IIITs, NITs, and global research institutes. Collaborative and inclusive work culture with strong mentorship and growth focus. Unique employee benefits including a scholarship program and wellness initiatives. Grow With Us At Shipsy, we don t just build world-class logistics solutions we also build careers. Join a young, diverse, and energetic team that values innovation, collaboration, and making a real-world impact. Experience a vibrant culture that encourages ownership, learning, and having fun while doing meaningful work. Apply Now to be a part of Shipsy's journey to transform global logistics. Qualification : Bachelors degree in Engineering, Computer Science, or related field.

Location: Gurugram/Bengaluru, India Department: UNIFY Program, Schneider Electric Job Summary: The Unify program aims to transform Schneider Electric by simplifying and standardizing manufacturing, finance, and front-office processes to build a unified digital ecosystem. As part of this initiative, we will adopt SAP4/HANA Public Cloud to align with industrial and logistic standards. The program seeks to accelerate growth, improve processes, and create a more fulfilling work environment. As the Unify Pricing and Quotation Leader for the Greater India Zone, you will play a key role in ensuring smooth implementation and adoption of the transformation. This is a unique opportunity to be part of the largest digital transformation in Schneider Electric s history, contributing directly to our CEO's mission to simplify and digitize the company. You will lead the Pricing & Quotation domain, supporting cross-functional stakeholders, driving change management, and supporting the deployment of new ERP systems across impacted functions. Key Responsibilities: Zone Readiness for UNIFY Deployment: Coordinate and monitor the readiness for the UNIFY deployment in the Greater India Zone, ensuring alignment with the broader transformation goals. Define actions to support readiness and animate the process accordingly. Leadership in Business Transformation Projects: Lead the planning, execution, and delivery of key business transformation projects, including the Commercial Policy, CPQ Quotation Tool, and Rebate Transformation Program (Vistex). Ensure that all projects are in alignment with the UNIFY Roadmap and organizational objectives. Cross-functional Collaboration: Collaborate with cross-functional teams (sales, marketing, finance, etc.) to gather requirements, provide updates, and ensure ongoing alignment throughout the project lifecycle. Change Management & Stakeholder Engagement: Work with the Unify Change & Adoption Lead to develop and execute change management strategies. Ensure smooth transitions and maximize stakeholder buy-in across impacted functions. Learning & Training Strategy: Define and implement a comprehensive Training Strategy for the entire organization across various functions. Develop and deliver training content aligned with the UNIFY goals and digital ecosystem. Digitization & Adoption Strategy: Support the digitization of change management policies and follow-up KPIs. Facilitate the adoption of Best of Breed tools and processes, ensuring efficient digital transformations. Communication Strategy: Define and manage the Communication Plan to support the UNIFY Project. Establish and animate a digital community to facilitate the dissemination of key messages and updates across the organization. Manage digital communications, including creating video content and other media. Travel Requirements: Occasional domestic and international travel may be required. Qualifications: Education: Bachelor s degree from a reputed university/college. MBA preferred. Experience: At least 10 years of overall experience, including 2-3 years in business analytics/research. Experience as a Project Manager in business transformation or change management roles. Experience in the Transactional/Services domain within the Greater India Zone is an advantage. Skills: Collaborative approach to working across teams and problem-solving. Ability to engage with business stakeholders (sales, marketing, finance) to drive transformation. Strong communication skills with the ability to articulate ideas effectively at all organizational levels. MS PowerBI and advanced MS Excel skills to support data analysis and decision-making. Project Management experience, particularly in a transformation environment. Strategic Planning, Change Management, and Stakeholder Management skills. Personal Attributes: Self-motivated, energetic, and creative, with a commercial mindset. Ability to thrive in a dynamic environment, leading teams and driving organizational change. Be part of a transformative journey and make a significant impact in the Greater India Zone. Contribute to Schneider Electric s vision for a digitally enabled future and simplified operations. Work in a multinational, cross-cultural environment, tackling new challenges at scale. If you are ready to lead change and make an impact, apply now and be part of Schneider Electric s largest digital transformation program. Qualification : Bachelors degree from a reputed university/college. MBA preferred.