Chat Support Jobs in Kolkata

Job Title: Manager General Affairs & Legal Location: Kolkata Job Type: Full-Time Experience: 15 18 years Salary: INR 12 18 LPA Notice Period: 1 2 weeks / Immediate Job Summary: We are seeking an experienced, highly organized, and legally adept professional to take on the role of Manager General Affairs & Legal. This multifaceted position will oversee administrative operations, vendor management, legal compliance, physical risk and safety, and adherence to ISO standards (e.g., ISO 9001:2015, ISO 27001). The ideal candidate will possess a legal background with strong knowledge of corporate governance, regulatory requirements, and facility operations, combined with the ability to lead cross-functional teams and ensure compliance across departments. Key Responsibilities: Legal & Compliance Management: Ensure company compliance with applicable laws and corporate regulations (employment, contract, regulatory, and corporate governance) Manage and oversee all non-ICT vendor contracts, legal documentation, and agreements Conduct legal due diligence for all administrative and vendor contracts Liaise with external legal counsel for handling disputes and legal queries Ensure compliance with ISO certifications (ISO 9001:2015, ISO 27001) and manage internal/external audits Safety & Risk Management: Develop and enforce safety protocols including fire safety, emergency procedures, and workplace health compliance Conduct periodic risk assessments and inspections aligned with local laws and safety standards Facilities & Office Operations: Oversee daily facility management, security systems (CCTV, access control), and general office upkeep Manage third-party relationships for maintenance, infrastructure support, and utilities Vendor & Procurement Oversight: Manage end-to-end procurement and vendor lifecycle (non-ICT), including assessment, contract negotiation, and performance monitoring Ensure procurement activities align with legal and internal policy guidelines Asset Management: Collaborate with Accounts and IT to ensure physical asset tracking and reconciliation Maintain up-to-date documentation and compliance for all company assets Administrative Policies & Budgeting: Develop and maintain administrative policies that align with legal standards and internal governance Monitor and manage administrative budgets, track expenditures, and implement cost-control measures Events & Travel Coordination: Organize internal events, workshops, and business meetings Manage domestic and international travel logistics for staff and guests in compliance with company policy and legal obligations Team Collaboration: Work cross-functionally with ICT Vendor Management, Accounts, Legal, and senior leadership to ensure seamless operations and compliance Lead initiatives to continuously improve administrative workflows and governance mechanisms Qualifications & Requirements: Bachelor s degree in Law (LLB) mandatory 15 18 years of professional experience in general administration, legal compliance, corporate governance, vendor and facilities management Strong knowledge of ISO 9001:2015 and ISO 27001 standards In-depth understanding of risk management and safety practices Proven ability to manage contracts, regulatory requirements, and administrative functions effectively Excellent interpersonal, organizational, communication, and legal problem-solving skills Ability to lead cross-functional teams and manage multiple high-priority tasks simultaneously Competitive compensation Leadership position with strategic influence Cross-functional, impactful role in a reputed product-based organization Exposure to global standards and compliance frameworks Qualification : Bachelors degree in Law (LLB) mandatory

Customer Success Specialist Location: Bangalore (Hybrid Model) Are you If yes, Esko, a Veralto company, could be your next career move! About Esko Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process for packaged goods. Our innovative tools empower brand owners, retailers, pre-media & trade shops, manufacturers, and converters to digitize, connect, automate, and accelerate packaging design and printing workflows. At Esko, you ll work in a flexible, family-friendly environment that values both people and the planet. We actively embrace diversity and encourage candidates from all backgrounds to apply, because we believe that passion and experience drive innovation and excellence. About the Role Title: Customer Success Specialist Location: Bangalore (Hybrid Model) As a Customer Success Specialist, you will play a critical role in building trusted partnerships with clients, aligning with their organizational goals, and driving measurable impact by shaping client success strategies. You ll work closely with internal teams to deliver value-driven solutions, ensuring faster adoption and measurable outcomes for our clients. Key Responsibilities Efficiently handle and resolve customer support tickets, prioritize escalations, and maintain accurate documentation. Serve as the primary contact for assigned customers, building strong relationships and ensuring seamless communication between teams. Prepare and present reports on ticket resolution times, customer satisfaction, and issue trends to drive continuous improvement. Proactively identify risks, collaborate with internal teams, and implement solutions to manage critical incidents effectively. Work closely with Customer Success Managers (CSMs) and Account Managers to streamline operations, especially for high-value customers. Qualifications & Requirements Bachelor s or Master s degree (MBA preferred). Minimum 4-5 years of experience in stakeholder management, escalation handling, support, and operations, ideally within IT-SaaS platforms. Experience working with Enterprise, Mid-Market, and SMB customers in US/Europe markets. Exposure to the FMCG or packaging industry is a plus. Exceptional communication and presentation skills. Strong customer-first mindset with excellent attention to detail. Willingness to travel up to 10% as needed. Be part of a global leader driving innovation in the packaging and printing industry. Work with cutting-edge technologies that shape the future of packaging design and production. Thrive in a collaborative, diverse, and inclusive environment where your ideas and contributions matter. Enjoy a flexible hybrid work model in Bangalore, balancing work and life. About Veralto Esko is part of Veralto (NYSE: VLTO), a $5 billion global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. As part of Veralto s global network of 16,000 associates, you ll have the opportunity to build your skills, grow your career, and contribute to safeguarding the world s most vital resources. Qualification : Bachelors or Masters degree (MBA preferred).

Imagine yourself Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth. Collaborating with a vibrant, diverse, global team. About Hach At Hach, a Veralto company, we ensure water quality for people around the world and every team member plays a vital role in our mission. Since our founding, we ve been dedicated to making water analysis better faster, simpler, greener, and more informative. Through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions, we empower industries, governments, and communities to ensure access to safe, clean water. Learn more: www.hach.com/about-us Flexible working hours Professional onboarding and training Collaborative and supportive team environment Career coaching and development opportunities Comprehensive health benefits About the Role Title: Service & Spares Sales Engineer Reports to: Assistant Zonal Manager - Services & Spares Sales (East) Department: Sales In this role, you will be responsible for driving recurring revenue from service and spares sales in your territory, providing technical service and customer support, and building strong relationships with customers to ensure satisfaction and loyalty. Key Responsibilities Respond to customer service calls and ensure quick turnaround times. Complete preventive maintenance (PM) as per schedule. Plan and execute installations, commissioning, and product demonstrations. Build and maintain strong customer relationships to enhance satisfaction and identify further service opportunities. Generate sales leads and pass them to the marketing and sales teams. Achieve monthly, quarterly, and annual service sales targets for the assigned region. Maintain discipline and accuracy in using CRM platforms such as ServiceMax and SFDC. Qualifications & Requirements Engineering Degree / Diploma with 3-4 years of relevant experience, preferably in working with Hach products or similar technologies. Willingness to relocate within India based on company requirements. Willingness to travel extensively within your territory. Strong written and verbal communication skills in English. Proficient in MS Excel and MS Word. Strong eye for detail, proactive approach, and action-oriented mindset. Ability to work effectively in cross-cultural, cross-functional teams. Passion for driving business growth in a fast-evolving market. Strong problem-solving skills with the ability to develop innovative customer solutions. Excellent interpersonal skills to build and maintain customer relationships. Play a key role in shaping Hach s and Veralto s business in Asia, one of our most important and fastest-growing regions. Be part of a culture that fosters continuous improvement, open communication, and well-being. Contribute to a global mission that directly impacts climate change, public health, and environmental safety. About Veralto Hach is proud to be part of Veralto (NYSE: VLTO), a $5 billion global leader dedicated to ensuring clean water, safe food and medicine, and trusted essential goods. When you join Veralto s global network of 16,000 associates, you join a unique culture where purpose meets possibility. You ll gain opportunities to deepen your skills, pursue your ambitions, and make a measurable impact every day. Diversity, Equity & Inclusion At Veralto, diversity and inclusion are core to who we are. We celebrate differences and believe diverse perspectives drive innovation and excellence. We are an equal opportunity employer, evaluating applicants without bias toward race, gender, age, religion, or other protected characteristics. Together, we re Safeguarding the World s Most Vital Resources .

Job Title: Linux Systems Engineer Location: Kolkata Job Description: We are looking for a Linux Systems Engineer to join our team in Kolkata! The ideal candidate should have strong experience with Linux operating systems administration, a Bachelor's Degree in a related field, and at least 2 years of relevant experience. Roles & Responsibilities: Strong communication skills, including fluency in English. Exceptional troubleshooting ability and problem-solving skills. Self-motivated and energetic team player with a strong work ethic and a cooperative attitude. Requirements: A Bachelor s or higher degree in a relevant field. Certification in relevant technologies is preferred. Strong experience with Linux operating systems. Ability to configure and maintain Linux systems and processes, including monitoring system health and performance to ensure high levels of availability, security, and performance. Excellent working knowledge of infrastructure technology, including WAN/LAN connectivity, routers, firewalls, and security. Experience providing application and field support. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : A Bachelor's or higher degree in a relevant field.

Job Title: Virtual Assistant Location: Kolkata (Fully Remote, with occasional office visits for training) Job Description: We are looking to fill Virtual Assistant job openings in Kolkata! This role involves handling a variety of tasks for clients, including administrative support and communication management. The ideal candidate should have a solid background in office work and be highly organized. Roles & Responsibilities: Must be technology adept. Ability to act with integrity and appropriately handle confidential information. Excellent English, communication, and interpersonal skills. A highly motivated individual who brings energy and a great work ethic. Requirements: Proven work experience as an assistant or in a relevant administrative role. A Bachelor s Degree is a bonus. Proficiency in Excel, PowerPoint, and Word. Must be a good typist and note-taker. Ability to manage internal and external communications, including emails, messaging, memos, and reports. Flexibility to work evenings, with the possibility of a split schedule to accommodate multiple time zones (preferably EST). Strong verbal and written communication skills. Effective presentation skills. High degree of professionalism. Good time-management and multitasking skills, with a positive attitude. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : A Bachelors Degree is a bonus.

Job Title: Senior Server Support Technician Location: Kolkata Job Description: We are looking for a Senior Server Support Technician to join our team in Kolkata! The ideal candidate should have at least 3 years of experience, certifications in relevant technologies, and a Bachelor s degree in a related field. Roles & Responsibilities: Strong communication skills, including fluent English. Exceptional troubleshooting and problem isolation skills. Self-motivated and energetic team player with a strong work ethic and cooperative attitude. Requirements: Bachelor's Degree or higher in Computer Science, Information Technology, or a related field. Experience in installation of Linux, Windows, and similar technologies. Database experience with MySQL and Oracle. Working knowledge of infrastructure technologies, including WAN and LAN connectivity, routers, firewalls, and security. Experience providing application and field support. Certification in relevant technologies is preferred. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : Bachelor's Degree or higher in Computer Science/Information Technology or related field.

Job Title: Product Manager Location: Kolkata Job Description: We have a Product Manager vacancy to fill! The ideal candidate would have at least 5 years of experience in technical project management-related fields and possess a Bachelor s Degree. Roles & Responsibilities: Excellent communication skills. Define our product strategy and roadmap. Manage a product throughout its lifecycle from concept to EOL. Manage all requirements from stakeholders across product releases. Propose marketing plans and budgets for products and deliver against these plans. Write a business case for product approval and investments. Create detailed product and market requirement documentation. Establish partnerships with internal and external stakeholders. Perform product demonstrations for customers and develop relationships with our B2B clients. Lead our virtual product team to meet objectives. Research and determine appropriate product pricing. Experience with Agile and Scrum methodologies, CSM and/or PMP certifications preferred. Monitor, report, and improve upon product performance. Run trials and MVPs, and develop launch plans. Commission market competitor research. Develop and provide training for technical product support. Collect and act upon feedback from customers and the sales team. Deliver regular revenue reports. Exceptional troubleshooting and problem-solving abilities. Self-motivated and energetic team player with a good work ethic, cooperative attitude, and time management skills. Requirements: Bachelor s Degree in a relevant field. Experience leading and implementing an agile development process. Strong problem-solving skills. Web and web application development expertise. Familiarity with Scrum methodology. Ability to lead meetings and ensure best practices are followed. Ability to support team members in their tasks. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : A Bachelor's degree.

C++ Developer Senior Software Engineer Location: Kolkata Department: Engineering Experience: 4 6 years Employment Type: Full-time About Videonetics Videonetics is a global innovator in AI-powered video computing solutions, delivering intelligent video management, analytics, and security systems across industries. Our mission is to make the world smarter and safer through cutting-edge technology. Who You ll Work With You will join the core engineering team, developing high-performance, scalable systems for video surveillance, video analytics, and platform services. Collaborating with system architects, media pipeline developers, and AI engineers, you will design advanced C++ modules optimized for x64 architectures, integrating GPU and CPU acceleration. What You ll Do Design and implement high-performance C++ modules for video capture, streaming, encoding, and decoding. Develop optimized components for real-time analytics, computer vision, and media pipeline control. Work with hardware acceleration (GPU, Intel OpenVINO, CUDA) and low-level system APIs. Participate in performance tuning, multithreaded development, and debugging across platforms. Collaborate on integration with AI models, media servers, and video storage subsystems. Key Responsibilities Develop and maintain C++ code for core video surveillance and analytics systems. Implement support for video streaming protocols (RTSP, RTP, RTMP) and codecs (H.264, H.265, MJPEG). Optimize video I/O, buffering, synchronization, and hardware acceleration. Work on multi-platform deployment (Linux, Windows) using modern CMake and cross-compilation toolchains. Handle system-level diagnostics, memory management, and crash recovery. Participate in peer code reviews and maintain coding standards and documentation. 4 6 years of hands-on experience in modern C++ (C++11/14/17). Strong background in multithreading, STL, and system programming. Experience with GStreamer, FFmpeg, OpenCV, or custom media pipelines. Proficiency with debugging tools such as GDB, Valgrind, and profilers. Familiarity with GPU programming (CUDA/OpenCL) or Intel OpenVINO is a plus. Experience in cross-platform development, especially on Linux. Knowledge of IPC, socket programming, and real-time systems is desirable. Why Join Videonetics Work at the forefront of AI-driven video computing. Collaborate with top-tier partners and industry leaders. Competitive salary, performance incentives, and professional growth opportunities. Contribute to products that enhance safety, efficiency, and sustainability, making a meaningful impact. If you are passionate about building innovative, high-performance video computing products, join us and be part of Videonetics growth journey!

Position: Senior Manager Network Sort Centre Location: Kolkata Department: Operations Experience Required: 5 7 Years About the Role: We are seeking a highly capable and experienced Senior Manager Network Sort Centre to oversee the efficient operations of our sort center network in Kolkata. This role is pivotal in ensuring high standards in productivity, quality, and customer satisfaction while driving warehouse process optimization and team performance. The ideal candidate will bring expertise in warehouse/sort center operations, team leadership, and logistics management, with a strong preference for experience in e-commerce or automation-heavy environments. Key Responsibilities: Lead and manage sort center operations to ensure peak efficiency and high levels of customer satisfaction. Develop and optimize warehouse systems by analyzing storage requirements, inventory flow, equipment utilization, gate processes, and shipping methods. Establish operational goals and KPIs; monitor and manage performance to meet or exceed targets. Train, mentor, and lead warehouse teams to resolve day-to-day issues and drive operational excellence. Oversee inventory control and logistics, ensuring smooth coordination between inbound, storage, and outbound processes. Design workflow, space allocation, and equipment layout to support volume scalability and efficiency. Maintain a safe, compliant, and well-regulated work environment by enforcing SOPs and adhering to legal and safety standards. Daily Responsibilities: Supervise daily warehouse functions including inventory management, floor productivity, shipping, quality control, and customer service. Schedule and allocate manpower to meet daily fulfillment demands while minimizing overtime and maintaining output quality. Conduct regular inspections and manage the upkeep of warehouse equipment and tools. Collaborate with warehouse leads to assess productivity and loss prevention, and implement actionable improvement plans. Oversee end-to-end logistics operations, coordinating with transportation partners (including drivers and air carriers) to ensure timely and efficient delivery of goods. What You Bring: 5 7 years of experience in warehouse or sort center management, preferably in e-commerce or logistics. Strong leadership and operational planning skills. Experience in sort center automation and process optimization. Proven ability to lead large teams and deliver results under high-pressure environments. Solid understanding of inventory systems, WMS, and logistics coordination. MBA from a Tier 1 B-School is highly preferred. Excellent communication, analytical, and organizational skills. Qualification : MBA from a Tier 1 B-School is highly preferred

Senior Solution Architect Location: Kolkata, India Experience: 6+ Years Employment Type: Full-time Role Overview: We are seeking a highly experienced Senior Solution Architect to lead the design and implementation of scalable, secure, and efficient architecture solutions. Based in Kolkata, you will work closely with stakeholders, product owners, and development teams to deliver innovative solutions that meet business needs and technical requirements. Your expertise will drive technical excellence, risk management, and continuous improvement throughout the project lifecycle. Key Responsibilities: 1. Requirements Analysis & Solution Design Analyze business and technical requirements to design scalable, secure, and reusable architecture solutions. Recommend optimal technology stacks and design patterns to ensure cost-effectiveness and scalability. Leverage reusable components and past experience to accelerate development timelines. Collaborate with stakeholders and teams to validate and refine requirements. Provide detailed architectural diagrams and effort estimations to support project planning. 2. Technical Leadership Mentor development teams by promoting best practices and fostering innovation. Guide technical decisions to align architecture with business objectives. Solve complex technical challenges with innovative, efficient solutions. Lead workshops, code reviews, and knowledge-sharing sessions to enhance team capabilities. Ensure compliance with development standards, performance metrics, and security best practices. 3. Risk Management Identify architectural and operational risks early and define mitigation strategies. Monitor system performance and scalability; address bottlenecks proactively. Implement disaster recovery and failover strategies for high availability. Assess third-party integrations and security threats, ensuring regulatory compliance. 4. Project Delivery Ensure adherence to architectural guidelines and coding standards during development. Conduct code reviews and optimize performance to maintain software quality. Implement security, compliance, and data privacy measures. Track code reuse and optimize development efficiency. Collaborate with QA, DevOps, and system admins for smooth deployment and monitoring. 5. Innovation & Continuous Improvement Stay abreast of emerging technologies, frameworks, and cloud-native solutions. Promote continuous learning and improvement culture within teams. Automate workflows, CI/CD pipelines, and infrastructure to boost reliability and efficiency. Identify opportunities to streamline development, improve performance, and enhance productivity. Required Skills & Experience: Technical Expertise: Frontend: React.js, Next.js (preferred), Vue.js Backend: Laravel, Express.js, Django (preferred) Mobile: React Native Databases: MySQL, PostgreSQL, MongoDB, Firebase Cloud: AWS, Azure, Google Cloud (GCP), Serverless Computing DevOps & CI/CD: Jenkins, GitHub Actions, Bitbucket Pipelines, Docker, Kubernetes, Terraform Security: OWASP practices, data encryption, access control Soft Skills: Strong analytical and problem-solving skills Excellent communication and stakeholder management abilities Collaborative mindset across development, product, and business teams Proven ability to lead multiple projects simultaneously while maintaining quality Preferred Qualifications: Bachelor s or Master s degree in Computer Science, Software Engineering, or related field Cloud certifications such as AWS Solutions Architect, Azure Architect, or Google Cloud Professional Architect Experience with enterprise architecture, microservices, and event-driven systems Familiarity with Agile/Scrum methodologies Qualification : Bachelors or Masters degree in Computer Science, Software Engineering, or related field

Associate Client Partner Location: Kolkata, West Bengal Type: Full-Time (Work from Office 5 Days a Week) Experience: 1 2 Years About Indus Net Technologies Indus Net Technologies is a full-stack digital engineering company delivering outcome-driven technology solutions to clients worldwide. With a focus on agility, scalability, and innovation, we partner with organizations to accelerate digital transformation across industries. Role Overview We are seeking a client-focused and professionally polished Associate Client Partner to manage and grow key client relationships. This role is ideal for candidates with 1 2 years of experience in client engagement, business development, and project coordination. You ll serve as a strategic link between our clients and internal teams to ensure alignment and delivery success. Key Responsibilities: Build and nurture long-term client relationships through consultative communication and trust-building. Identify business opportunities and support account growth and upselling initiatives. Collaborate with internal delivery and sales teams to ensure successful project execution. Act as the key liaison between clients and internal teams, ensuring alignment of expectations, deliverables, and timelines. Monitor project progress, escalate issues when necessary, and ensure high levels of client satisfaction and retention. Mandatory Skills: Client Relationship Management Consultative Selling and Effective Communication Business Acumen & Account Expansion Project Oversight & Delivery Coordination Desirable Skills: Basic technical understanding of digital products/services Strong analytical and data-driven mindset Experience in cross-cultural communication Team collaboration and crisis management Familiarity with automation or CRM tools Industry-specific exposure (e.g., BFSI, Healthcare, Retail) Ideal Candidate Profile: Excellent verbal and written communication skills Professional appearance and demeanor Proactive, self-motivated, and accountable Strong organizational, coordination, and multitasking skills Eagerness to learn and grow in a client-facing career trajectory Perks & Benefits: Opportunity to work with global clients and top-tier businesses Collaborative work culture that values learning and growth Clearly defined performance-driven career path

Sales Operations Manager Location: Kolkata Employment Type: Full Time Position Overview: We are looking for a strategic and detail-oriented Sales Operations Manager to lead the optimization of our sales processes and drive operational efficiency. In this role, you will be instrumental in managing the sales pipeline, improving forecasting accuracy, and generating performance insights that influence strategic decisions. If you're passionate about sales analytics, CRM systems, and cross-functional collaboration, this is an excellent opportunity to make a high-impact contribution. Key Responsibilities: Sales Pipeline Management Oversee and maintain an accurate and up-to-date sales pipeline. Identify and eliminate process bottlenecks, ensuring a smooth sales cycle. Forecasting & Reporting Develop reliable sales forecasts and present performance metrics to senior leadership. Create and distribute regular sales dashboards and reports, highlighting KPIs, trends, and improvement areas. CRM & Sales Tools Optimization Implement, manage, and continuously improve CRM platforms (e.g., Salesforce, HubSpot). Ensure user adoption through training and support; align tool usage with company goals. Process Streamlining & Strategy Identify inefficiencies in sales processes and propose improvements. Collaborate with stakeholders to develop best practices for operational consistency. Cross-Functional Collaboration Act as a liaison between Sales, Marketing, Product, and Finance to ensure alignment of business objectives. Support sales leadership with data and insights to improve sales enablement and execution. Performance Analytics Analyze sales trends, win/loss data, and conversion metrics to support continuous improvement. Deliver actionable insights for quota setting, territory planning, and team performance evaluations. Market Analysis (Preferred) Conduct competitive and market analysis to inform strategic sales decisions. Identify market opportunities and support go-to-market planning. Qualifications: Bachelor s degree in Business Administration, Marketing, or a related field. 3 5 years of experience in sales operations, sales enablement, or sales analytics. Strong expertise with CRM platforms (Salesforce, HubSpot, Zoho, etc.) and BI/reporting tools. Excellent analytical, problem-solving, and communication skills. Proven ability to work collaboratively across departments and lead process improvements. Strong time management and organizational skills in a fast-paced environment. Preferred: Experience conducting market research and contributing to strategic planning. Exposure to B2B SaaS, IT, or consulting environments. Be a key contributor to strategic sales transformation. Work closely with a cross-functional leadership team. Opportunity to shape scalable processes in a growth-oriented company. Qualification : Bachelors degree in Business Administration, Marketing, or a related field.

Job Title: HR Recruiter / Talent Acquisition Specialist Key Responsibilities: Recruitment & Talent Acquisition: Full-cycle recruiting including job postings, sourcing, screening, interviewing, negotiation, and hiring. Develop and execute recruiting strategies to meet the organization s talent needs. Build and maintain a talent pipeline for future hiring needs and improve employee retention. Conduct screening interviews to assess candidate qualifications and cultural fit. Perform background checks, reference checks, and assist in generating offer letters. Sourcing & Candidate Engagement: Sourcing candidates through multiple channels, including social media recruiting, campus recruiting, networking, and employee referrals. Leverage Applicant Tracking Systems (ATS) to streamline recruitment processes and ensure compliance. Candidate engagement through regular follow-ups, cold calling, cold emailing, and personalized communication. Job Descriptions & Postings: Write and create job descriptions that attract high-quality candidates. Post job openings across various job boards and social media platforms. Use recruitment metrics to assess the performance of job postings and candidate engagement. Onboarding & Employee Relations: Facilitate the onboarding process for new hires, ensuring smooth integration into the company culture. Employee relations management, offering support and resolving any concerns or issues. Ensure compliance with HR policies, HRIS, and HR compliance standards. Diversity & Inclusion: Foster a diverse and inclusive hiring process. Implement strategies to attract diverse talent, ensuring equal opportunities for all candidates. Staffing Solutions & Workforce Planning: Provide staffing solutions and support with workforce planning to meet organizational goals. Conduct job market research to understand industry trends and competitor hiring strategies. Employer Branding & Networking: Enhance the company s employer branding to attract top talent. Build and maintain employer partnerships and leverage industry connections for recruitment efforts. Talent Pool Management: Manage an active talent pool and ensure continuous communication with potential candidates. Promote long-term relationships with candidates for future opportunities. Employee Benefits & Retention: Collaborate with HR to communicate employee benefits and enhance employee retention through engagement strategies. Conduct exit interviews and provide feedback to improve the hiring process. Key Skills: Recruitment Expertise: Full-cycle recruiting, talent acquisition, candidate screening, and interviewing. Sourcing Techniques: Social media recruiting, resume review, cold calling, and networking. Compliance & Systems: Proficiency in Applicant Tracking Systems (ATS), HRIS, HR compliance, and background checks. Candidate Engagement: Building strong relationships, candidate engagement, and delivering a positive experience throughout the hiring process. Negotiation & Offer Management: Expertise in negotiating offers, preparing offer letters, and ensuring smooth onboarding. Employer Branding & Diversity: Strong understanding of employer branding, diversity & inclusion, and creating an inclusive hiring environment. Metrics & Reporting: Knowledge of recruitment metrics, candidate analytics, and tracking hiring progress. Communication Skills: Excellent interpersonal, communication, and negotiation skills, capable of interacting with candidates, hiring managers, and senior leadership. Qualifications: Bachelor s degree in Human Resources, Business Administration, or related field. Proven experience in recruitment, talent acquisition, or HR roles (typically 3-5 years). Familiarity with social media recruiting, resume screening, interviewing, and hiring best practices. Strong understanding of employee relations, onboarding processes, and compliance requirements. Proficient in the use of Applicant Tracking Systems (ATS), HRIS, and other recruitment tools.

About the Company On a mission to give people limitless access to the vast world of Entertainment, Cineverse s advanced, proprietary technology drives the distribution of over 70,000 premium films, series, and podcasts. From providing a complete streaming solution to some of the world s most recognizable brands, to super-serving our network of fan channels from direct ad sales partnerships to premium global content we offer more of the stories that move us, and technology that moves us forward. Industry leaders with a history of innovation, Cineverse is powering the future of Entertainment. Accounts Payable Manager Job Description Cineverse is looking for a hands-on Accounts Payable Manager responsible for companywide AP processing and management with in-depth experience in US GAAP and US accounting. We are looking for a self-starter able to take the initiative, ask questions, detect problems and provide solutions to internal & external stakeholders. The ideal candidate will have the ability to multi-task and efficiently manage time across competing activities/resources and manage projects/processes under tight deadlines. Key Duties: Responsible for the AP process and function. Supervises the accounts payable team on all daily activities. Manages vendor set-up and AP sub-ledger ensuring vendor data is accurate and updated. Ensure timeliness and accuracy of the entire process as it relates to processing of invoices, payment of invoices, and communicating with external vendors. Prepare reconciliations and roll forwards. Support the month-end close process Have knowledge of and proactively advise on the need for accruals under US GAAP, including systematic and organized reach out to key and recent, material vendors. Assist with the quarterly reviews and annual audit of the company s financial statements. Assist with any IRS audit as needed. Ensure invoices are coded to the correct general ledger account. Responsible for preparing/reviewing 1099 tax forms. Makes recommendations to improve payment process. Supervise the implementation of systems/submodules to ensure efficiency, accuracy, and timeliness in the management and processing of AP. Responsible for training accounts payable staff. Ensure compliance with state and local tax reporting. Ensure all accounts payable procedures comply with all relevant Sarbanes-Oxley (SOX) controls. Research all disputed payment issues with relevant vendors. Ensure the proper level of foreign withholdings and timely remission to the IRS. Assist in the budget process. Special projects as necessary. Communicate with Cineverse vendors being highly responsive in US timings email/verbal communication. Extensive availability to manage the India AP team members and collaborate with US AP team. Minimum Requirements: Minimum 2-7+ years In-depth experience with US Accounting Systems is a key requirement Hands on experience in Oracle Netsuite is required Prior experience in handling US vendors for AP tasks including email & verbal communication is required Knowledge of Great Plains 2018, Scrypt Ai, Concur are preferred but not required Must be willing to work flexible hours in office and remote in a hybrid environment Detail-oriented with excellent analytical and communication skills Highly motivated, with the ability to multi-task in a fast-paced environment Bachelor s degree in Accounting\Finance preferred. Ideal candidate can execute work and oversee QC of AP work on a weekly schedule. Work hours align with US Pacific Hours for the first 3 weeks. Qualification : Bachelors degree in Accounting\Finance preferred.

Job Title: Sales Coordinator Location: Kolkata Employment Type: Full-Time Experience: 1 3 years Qualification: Graduation and Above Preferred Industries: Stationery, FMCG About the Role We are seeking an organized and proactive Sales Coordinator who can effectively communicate, collaborate with clients and sales teams, and manage sales processes efficiently. The ideal candidate will ensure smooth operations by handling follow-ups, preparing reports, maintaining records, and resolving issues promptly to support overall sales performance and customer satisfaction. Key Responsibilities Maintain and update customer databases accurately. Track sales orders and manage related paperwork to ensure timely processing. Prepare sales reports and presentations for management and sales teams. Coordinate closely with sales teams to ensure smooth daily operations. Identify and resolve bottlenecks or issues in the sales process. Respond promptly and professionally to client inquiries and concerns. Build and maintain strong customer relationships to ensure satisfaction and loyalty. Stay adaptable to new sales trends, technologies, and market changes. Key Skills & Competencies Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in MS Office and CRM tools. Problem-solving mindset with attention to detail. Ability to work collaboratively with cross-functional teams. Customer-focused approach with patience and professionalism. Qualification : Graduation and Above

Job Title: Application Support Engineer Location: Kolkata Employment Type: Full-time Experience: 3+ years Salary: INR 6 - 10 LPA Notice Period: 30 Days Job Profile: Join a leading product-based MNC as an Application Support Engineer to monitor and manage functional support incidents for our production systems. You will be responsible for ensuring smooth operations, handling user queries, coordinating with development teams, and supporting release management. Key Responsibilities: Monitor and manage all functional support incidents, requests, and queries addressed to the Global Support Team in production Track alert emails and take timely action Follow defined process flows for incident and request management Handle user code registration requests and data provision tasks Perform primary analysis to respond to user queries and provide root cause analysis Liaise directly with users, development teams, and other stakeholders to resolve issues or gather information Coordinate release management activities, including tracking releases and data patches Send notifications to users regarding application restrictions during updates, maintenance, or program releases Maintain daily log sheets and ensure smooth shift hand-overs Document standard operating procedures and provide support during UAT and training sessions Adhere to process timelines and quality standards consistently Acquire and maintain knowledge of the international shipping industry and MOL-IT software applications, standards, and guidelines Perform additional tasks as assigned by superiors Preferred Skills & Qualifications: Bachelor s degree in Information Technology, Computer Science, or related field Minimum 3+ years of experience in functional application support Strong exposure to SQL and database query handling Excellent analytical and problem-solving skills Effective communication and coordination abilities Ability to work under pressure and manage multiple tasks simultaneously Qualification : Bachelors degree in Information Technology, Computer Science, or related field

Job Title: Senior System Administrator Location: Kolkata Employment Type: Full-time Experience: 5-8 years Salary: INR 6 - 10 LPA Notice Period: 1-2 weeks / Immediate Job Overview: We are seeking a seasoned Senior IT End User Support Specialist to provide advanced technical assistance, troubleshoot complex issues, and ensure smooth IT operations. This role includes mentoring junior staff, supporting infrastructure projects, and optimizing IT system performance to enhance user productivity. Key Responsibilities: Technical Support: Provide expert-level support for hardware, software, networks, and systems across Windows, macOS, and mobile platforms Troubleshoot and resolve complex end-user issues involving desktops, laptops, mobile devices, and printers Assist with device configuration, deployment, and maintenance System Administration: Manage user accounts, permissions, and security policies in Active Directory, Office 365, and enterprise applications Administer network devices, VPNs, and virtual environments such as VMware and Hyper-V Maintain system configurations and ensure compliance with company standards Incident and Problem Management: Serve as escalation point for critical support issues and collaborate with IT teams to resolve incidents Document problems and resolutions accurately in helpdesk systems Identify recurring issues and implement preventive solutions Project Involvement: Collaborate on IT infrastructure projects like upgrades, migrations, and hardware refreshes Assist in software rollouts, including testing, deployment, and user training Mentorship and Training: Mentor junior support staff and foster their technical growth Develop and conduct training sessions on IT best practices and new systems Required Qualifications: Bachelor s degree in IT, Computer Science, or related field, or equivalent experience 5+ years of IT support experience with a strong focus on end-user support Advanced knowledge of Windows, macOS, Microsoft Office 365, and enterprise apps Proficient in network troubleshooting (TCP/IP, DNS, DHCP, VPN) Experience with Active Directory, Group Policy, and remote management tools Familiarity with ITIL processes for incident and problem management Experience with virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS) is a plus Skills and Competencies: Strong problem-solving and critical thinking under pressure Excellent communication, able to explain technical info to non-technical users Ability to multitask and prioritize effectively Detail-oriented and organized Proactive in issue identification and resolution Preferred Certifications: CompTIA A+, Network+, Security+ Microsoft Certified: Modern Desktop Administrator ITIL Foundation VMware or other relevant certifications Work Environment: Fast-paced office with occasional after-hours/weekend support for critical issues Collaborative team environment with opportunities for independent work Benefits: Competitive salary with performance incentives Health, dental, and vision insurance Professional development and certification opportunities Retirement savings plan Qualification : Bachelors degree in IT, Computer Science, or related field, or equivalent experience

Position Summary: You are the right candidate for us if you are a deadline-oriented, team player who is a self-starter exhibiting strong follow-up and multi-tasking skills to support content and technical operations efforts for teams in both the US and India. You have a strong desire to be part of a best-in-breed distribution company with a penchant for film and tech. You have a natural eye for quality and be able to spot problems at a glance, both at the qualitative and technical level. Your work will support the successful distribution of content across FAST OTT distribution platforms. Responsibilities/Duties: Perform QC evaluation on digital deliverables for technical acceptability against spec guides. Encode/Transcode assets based on distribution platform requirements. Manage the export and vetting of licensor-supplied metadata. Manage incoming libraries of content by categorizing and backing up files to AWS cloud storage. Technical lead and owner of content-partnership accounts as needed. Vet QC reports in our proprietary digital supply chain software and ensure assets complete in the ingest log. Fix titles that error on distribution platforms and ensure fixed files are ingested into proprietary software for re-delivery Administrative duties including but not limited to, coordinating bi-weekly technical calls, generating weekly reports, logging QC evaluation in project management software. Specific Knowledge Abilities and Skills: 1-3 years prior experience in quality control, transcoding, packaging, and delivery of digital assets or performing similar duties preferred. Experience or a basic familiarity with programs such as Final Cut Pro, QuickTime 7 Pro, Switch Plus, and MacCaption preferred. Experience or a basic familiarity with Adobe CC Suite (Photoshop, After Effects, Media Encoder, Premiere, Illustrator) preferred. Video Editing experience and ability to troubleshoot quality control issues, software, and player anomalies. Ability to autonomously make frequent "subjective" decisions to determine the "severity rating" for quality defects, determining which defects are acceptable or rejectable. Experience or a basic familiarity with Aspera and FTP/SFTP delivery systems preferred. Familiarity with Microsoft Office Suite. General knowledge of SMPTE Standards for digital distribution. Familiarity with Amazon Web Services (AWS). Experience with Monday.com or similar project management software. General knowledge of SMPTE Standards for digital distribution. Degree in related field (Film/Media/Communications) preferred but not required. Excellent organizational and prioritizations skills. Ability to work under pressure and manage multiple deadlines. Ability to effectively communicate internally as well as with external partners. Excellent verbal, written, and research skills. Qualification : Degree in related field (Film/Media/Communications) preferred but not required.

Job Title: Digital Marketing Analyst Location: Kolkata Job Description: We are looking for an experienced Digital Marketing Analyst to support our digital marketing team. Responsibilities include tracking online marketing trends, collecting and analyzing data, developing campaign strategies, optimizing and reporting campaign performance, and presenting actionable insights to refine digital marketing strategies. Roles & Responsibilities: Collecting and analyzing customer, marketing, and web behavioral data. Testing campaigns, analyzing key metrics, and identifying opportunities to increase campaign performance. Developing and presenting insights from analyses, including actionable insights and recommendations. Developing digital campaigns and web measurement strategies. Monitoring and analyzing digital media and marketing trends. Communicating and presenting findings to colleagues and senior management. Requirements: Bachelor's degree in marketing or a related field. Experience with analytical and reporting tools, including Google Analytics. Deep knowledge of digital marketing across social, display, and programmatic platforms. Strong analytical and strategic thinking skills. Ability to make data-driven decisions. Excellent interpersonal and collaboration skills. Strong communication and presentation skills. What We Offer You: Flexible Working Competitive Compensation Insurance Benefits Training & Mentoring Frequent Celebrations Home Office Allowance Paid Leave Benefits Retirement Benefits Partial Course Funding Team Building Activities Qualification : Bachelor's degree in marketing or a related field.

Business Analyst Location: Kolkata Experience: 3+ Years Job Type: Full-time About the Role We are looking for a skilled Business Analyst with 3+ years of experience to join our team in Kolkata. In this role, you will be responsible for requirements management, communication, and analysis to ensure that business needs are clearly defined and translated into functional specifications. You will work closely with stakeholders, development teams, and business leaders to ensure that solutions align with business goals and objectives. Responsibilities Requirements management, communication, and analysis: Gather, analyze, and document business requirements. Eliciting requirements: Engage with stakeholders to identify, understand, and document their needs. Translating and simplifying requirements: Convert complex business requirements into clear, concise, and actionable specifications. Assisting with the business case: Support in preparing business cases by gathering relevant data and helping in evaluating potential solutions. Planning and monitoring: Assist in planning and tracking project timelines, deliverables, and milestones. Create and update use cases, wireframes, and SRS (Software Requirement Specification) documentation. Assist in proposal writing and presenting clear project scopes to clients and stakeholders. Minimum Qualifications BE/BTech or equivalent degree. Proven experience in requirement gathering, proposal writing, and preparing SRS documents. Strong knowledge of creating use cases and wireframes for business solutions. Good communication skills with the ability to interact with stakeholders at all levels. Preferred Qualifications Familiarity with Agile methodologies and experience working in Agile environments. Experience with business analysis tools and modeling techniques (UML, BPMN, etc.). Strong problem-solving and analytical thinking skills. Competitive salary and benefits package. Opportunities for career growth and development. A collaborative and innovative work environment. Exposure to diverse projects and industries. Qualification : BE/BTech or equivalent degree.