Chatbot Development Jobs in Bengaluru

MTS - Software Developer (Cloud AI Network Security Developer) Location: Bengaluru Company: Aviatrix Experience: 1 3 years About Aviatrix: Aviatrix is a cloud network security leader trusted by over 500 enterprises. We specialize in securing multi-cloud environments, offering runtime protection and advanced control for modern cloud infrastructures. Role Strategy & Impact In this role, you will build next-generation intelligent cloud network security solutions. You will focus on developing Python/Go microservices that fuse network visibility with LLM-driven insights to redefine cloud firewall capabilities. Technical Requirements Core Competencies: Development: Professional experience in Go (Golang) or Python. Cloud Networking: Fundamentals of Routing, NAT, VPNs, and Subnets. Security: Understanding of Firewall concepts (ACLs) and Zero Trust architecture. AI Integration: Experience using AI/LLM APIs (OpenAI, Vertex AI, etc.). Data Infrastructure: Workflows involving Kafka, data ingestion, and stream processing. Cloud Ecosystem: Hands-on familiarity with AWS, Azure, or GCP. Preferred Qualifications: Network Observability: Experience with NetFlow, IPFIX, or VPC Flow Logs. Modern DevOps: Hands-on with Kubernetes, Container Networking, and Terraform. Generative AI: Knowledge of Prompt Engineering or RAG-based systems. Key Responsibilities Control Plane Development: Build services for firewall rules and policy orchestration. AI Workflows: Integrate LLM-based assistants for anomaly detection and alert summarization. Telemetry Pipelines: Maintain high-performance data pipelines for security event metrics. Security Logic: Design logic for threat pattern recognition and posture scoring. Benefits & Why Join Us Global Benefits: Private medical, pension, and life assurance. Work-Life Balance: Generous holiday allowance and annual wellbeing stipend. Growth Mindset: We value diverse paths if you are passionate about AI and Security, we want to hear from you.

Staff Engineer - Software Development (Cloud AI & Network Security) Location: Bengaluru Company: Aviatrix Experience Required: 7+ Years About Aviatrix: Aviatrix is a global leader in cloud network security, trusted by over 500 enterprises. We provide a specialized platform for securing multi-cloud environments, giving organizations the control and visibility needed to modernize their cloud strategies. Architectural Focus & Impact As a Staff Engineer, you will architect and deliver advanced AI-driven network security solutions. This role bridges the gap between Distributed Systems (Python/Go), Real-time Telemetry, and LLM-integrated automation to build self-learning, adaptive security infrastructures. Technical Expertise Core Software Engineering: Languages: Deep proficiency in Python and Go (Golang). Distributed Systems: Mastery of Kubernetes, Microservices, and high-scale observability (Prometheus, ELK). Data Pipelines: Experience with real-time stream processing using Kafka, Flink, Kinesis, or Pub/Sub. Networking & Security Domain: Cloud Infrastructure: Expert knowledge of VPC/VNet design, Routing, Load Balancers, and Overlays. Firewall Technologies: Hands-on with Deep Packet Inspection (DPI), NGFW/IDS/IPS, and Cloud-native firewalls (AWS, Azure, GCP). Security Frameworks: Alignment with Zero Trust, NIST CSF, and CIS Benchmarks. AI & Machine Learning Integration: Model Serving: Experience serving ML models via REST or gRPC. Generative AI: Familiarity with LLM integration, RAG (Retrieval-Augmented Generation), LangChain, and vector databases. Key Responsibilities System Architecture: Lead the design of cloud-native microservices for security control planes. AI-Driven Features: Integrate LLMs for Natural Language-to-Firewall Rule translation and automated incident summarization. Technical Leadership: Mentor junior engineers and set high standards through rigorous Design and Code Reviews. Cross-Functional Collaboration: Partner with Data Scientists and Cloud Networking teams to deliver production-grade AI features. Benefits & Why Join Us Regional Package: Comprehensive pension, private medical coverage, and life assurance. Wellbeing: Annual wellbeing stipend and generous holiday allowance. Growth Culture: We value unique career paths and prioritize candidates who are passionate about the intersection of AI and Security.

Senior Product Designer Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform transforming customer experience through intelligent automation. Our platform enables enterprises to deploy AI agents that seamlessly manage customer interactions, providing natural, human-like conversations with predictable outcomes. By combining advanced speech understanding, workflow automation, and enterprise-grade governance, Observe.AI enhances both human and AI agent performance. Our clients, including DoorDash, Affordable Care, Signify Health, and Verida, rely on Observe.AI to revolutionize their customer experiences, accelerating service delivery, boosting operational efficiency, and building stronger customer loyalty across all communication channels. As a member of the Product Design Team, you ll collaborate with a diverse group of talented individuals. We are committed to cultivating a strong design culture one that emphasizes collaboration, mentorship, and design excellence. Here, your work will directly influence product strategy, improve workflows, and help set new industry standards for user experience. As a Senior Product Designer, you ll play a pivotal role in shaping the user experience and interface of our products, bringing designs to life that empower our users and push the boundaries of the AI-powered solutions we deliver. What You ll Be Doing: Lead Design Solutions: Take ownership of design projects across multiple product areas, creating scalable and flexible design systems that enhance user experiences. Product Vision & Strategy: Help refine and define the long-term design direction of our products, working both independently and collaboratively with cross-functional teams to set strategic design goals. User Research & Data-Driven Design: Utilize qualitative and quantitative research to inform design decisions, ensuring solutions effectively meet user needs and solve real-world problems. Visual & Interaction Design Excellence: Create polished, high-quality, visually appealing, and user-friendly designs. Consider accessibility, responsiveness, and edge cases to ensure optimal usability. Design Systems Contribution: Help evolve and improve our design systems, contributing to consistency and efficiency across Observe.AI s platform. Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from initial concept to final implementation. Mentorship & Leadership: Guide and mentor junior designers, sharing expertise and fostering a culture of design excellence within the team. What You ll Bring to the Role: 7-9+ years of experience in UX/UI or Product Design, with a strong portfolio demonstrating impactful design work across complex projects. Experience designing Large Language Model (LLM)-powered products such as chatbots, voicebots, or other AI-driven solutions. Domain knowledge in the Contact Center Industry, with an understanding of its unique challenges and user needs. Expertise in user-centered design, interaction design, and usability best practices. Experience contributing to or building design systems and scalable UI frameworks. Ability to simplify complex problems into clear, elegant solutions with a solid understanding of information architecture and workflow design. Strong storytelling and communication skills, with the ability to present design rationale and influence stakeholders at all levels of the organization. Experience conducting user research, analyzing data, and using insights to drive product improvements. A proactive, self-starter mindset able to drive projects independently while collaborating effectively with cross-functional teams. Compensation, Benefits, and Perks: Medical Insurance: Comprehensive coverage, including free online doctor consultations. Leave Policies: Generous annual leave (national & festive holidays), privilege leave, sick leave, and parental leave. Learning & Development: A dedicated fund to support your continuous learning and professional growth. Flexible Benefit Plans: Tax exemptions (e.g., Meal card, PF) to optimize your benefits. Cultural Engagement: Fun events to build team culture and foster a strong work environment. How to Apply: To be considered for this role, please submit your resume and portfolio through our career portal or LinkedIn. If your portfolio requires a password, please provide it. We are particularly interested in seeing: Clear problem definitions based on research. Your creative process for developing solutions. Strong rationale behind design decisions. Polished UI & interaction designs that address defined problems.

Lead Machine Learning Engineer - NLP Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. You will be shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale millions of interactions daily. If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems, you will feel right at home. You ll also have the opportunity to publish in top conferences, and influence Observe.AI s product and platform strategy. What you ll be doing Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI. Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale. Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc. What you ll bring to the role Education: Bachelor s or Master s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU. An engineering mindset with the competencies of an applied scientist. 5+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems. Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production. Good understanding of recent advances in building LLM-powered applications, and multi-agent systems at scale. Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development. Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus. Published papers in top NLP/ NLU conferences or workshops are a plus. Relevant open-source contributions are a plus. Perks & Benefits Medical Insurance: Excellent options and free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, generous holidays (National and Festive) recognition and parental leave policies. Learning & Development fund to support your continuous learning journey and professional development. Fun events to build culture across the organization. Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.). Qualification : Bachelors or Masters degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU

Software Development Engineer III Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform revolutionizing customer experience. We enable enterprises to deploy AI agents that automate customer interactions, creating natural conversations and delivering predictable outcomes. Combining advanced speech understanding, workflow automation, and enterprise-grade governance, our platform empowers teams to guide and augment human agents with AI copilots, and analyze 100% of both human and AI interactions for insights, coaching, and quality management. Companies such as DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all communication channels. At Observe.AI, you will be building the backend that powers AI agents, transforming customer service for global enterprises. You'll work on high-scale, complex systems where your contributions have a direct and visible impact. In a culture that emphasizes speed, innovation, and ownership, this is your chance to sharpen your skills, drive forward innovation, and shape the future of AI-powered customer experiences. You will collaborate closely with product, design, and engineering leaders to define the technical roadmap and build solutions that matter. If you are looking for an environment where your ideas drive innovation, your expertise shapes the platform s future, and your growth is fueled by working with brilliant peers, Observe.AI is the place for you. What You ll Be Doing: AI Agent Development: Contribute to building and deploying AI agents (Voice Agents, Chat Agents, and Copilots) at enterprise scale for customer service. Full Application Lifecycle: Design, code, test, deploy, and debug applications with a high focus on quality throughout the entire lifecycle. Collaborative Roadmap Creation: Work with product and design teams to translate product goals into clear, actionable technical roadmaps. Reusable Code Development: Create reusable code, frameworks, and libraries to accelerate development, ensuring consistency across multiple projects. Optimization: Optimize applications for speed, scalability, and reliability, proactively addressing bottlenecks and performance issues. Security & Data Protection: Implement robust security measures and data protection practices to safeguard customer data and sensitive information. Scalable Data Storage: Design and manage scalable data storage solutions to ensure efficiency, reliability, and long-term maintainability. Efficient Data Pipelines: Build and scale data pipelines to process large volumes of data accurately and efficiently. Team Leadership: Review work of other team members, provide feedback, and lead by example across all aspects of the development lifecycle. Thought Leadership: Represent Observe.AI at tech conferences, demonstrating thought leadership and presenting solutions to complex challenges. What You ll Bring to the Role: 6-9 years of experience in building large-scale products with a strong track record of delivering high-quality solutions. Expertise in Python (with immediate proficiency), and familiarity with other high-level languages such as Java, Golang, or similar. Solid experience with SQL or NoSQL databases (e.g., Postgres, MongoDB, Cassandra). In-depth knowledge of asynchronous communication tools like Kafka, SQS, Temporal, etc. Understanding of popular caching tools such as Ehcache, Memcache, Redis. A customer-first mindset with the ability to adapt quickly in a fast-paced environment. Strong problem-solving skills and the ability to think and communicate from first principles. Open-mindedness to learning new technologies and staying current with industry trends. Perks & Benefits: Medical Insurance: Comprehensive medical coverage with free online doctor consultations. Leave Policies: Generous leave options, including privilege and sick leave as per Karnataka S&E Act, national and festive holidays, and parental leave. Learning & Development: A dedicated fund for continuous learning and professional development. Flexible Benefits: Tax-saving benefits (e.g., meal cards, PF, etc.) and flexible benefit plans. Team Culture: Regular fun events to promote collaboration and build company culture.

Business Development Manager Oleo Chemicals Location: Bangalore Experience: 2+ years Work Type: Full-Time About Scimplify Scimplify is a specialty chemicals manufacturing company offering end-to-end solutions from R&D and custom synthesis to large-scale manufacturing and doorstep delivery. Headquartered in Bengaluru, we serve multiple industries including pharmaceuticals, agrochemicals, industrial chemicals, personal care, and fragrances. We enable 500+ businesses across 20+ countries to scale innovative chemicals from lab to commercial production. With over $54 million raised from investors like Accel and Bertelsmann, Scimplify has global operations in India, Japan, USA, UAE, and Indonesia, and a growing team of 250+ professionals. Learn why Forbes recognizes us as one of the top 100 startups in Asia to watch. Role Overview We are seeking a Business Development Manager to drive growth in the Oleo Chemicals segment. The ideal candidate will have a deep understanding of oleo chemical products and applications across personal care, home care, pharmaceuticals, food, lubricants, and industrial chemicals, while building strong client relationships and expanding Scimplify s market presence. Key Responsibilities Identify, develop, and manage new business opportunities in the Oleo Chemicals segment. Build and maintain long-term relationships with key customers, distributors, and channel partners. Conduct market research to analyze trends, competitor activities, and customer needs. Develop sales strategies, pricing models, and business plans to achieve revenue targets. Collaborate with supply chain, R&D, and operations teams to ensure smooth delivery and customer satisfaction. Represent Scimplify in trade shows, exhibitions, and industry networking events. Provide market intelligence and customer feedback to inform product portfolio and strategy. Track and report sales performance, pipeline, and forecasts to leadership. Qualifications & Skills Bachelor s degree in Chemistry, Chemical Engineering, or related field (MBA preferred). 3 years of proven experience in Business Development/Sales in Oleo Chemicals or Specialty Chemicals. Strong understanding of oleo chemical products (fatty acids, fatty alcohols, esters, glycerine, etc.) and their end-use industries. Established network of clients and distributors in the sector is highly desirable. Excellent negotiation, communication, and presentation skills. Strong analytical mindset, able to convert insights into actionable business plans. Self-motivated, target-driven, and comfortable in a fast-paced startup environment. Benefits & Perks Travel & Mobility: Corporate Uber/MMT, relocation & transfer support, travel policy. Insurance & Wellness: Family health coverage (up to 5 members, 5 L), Employee Assistance Program, onsite medical, emergency support, online doctor consultation. Lifestyle & Engagement: Monthly outings, corporate dinners, parties, trips, parental support (maternity/paternity, daycare). Retirement & Financial: Employee PF contribution, flexible PF, NPS, car lease, salary advance policy. Qualification : Bachelors degree in Chemistry, Chemical Engineering or related field (MBA preferred)

Conversational AI Lead / Architect Location: Bangalore | Employment Type: Full-time About the Role We are looking for a skilled and experienced Conversational AI Lead/Architect to join our team at Avaamo. In this role, you will be responsible for designing, developing, and implementing cutting-edge Conversational AI solutions. As a subject matter expert, you'll work closely with IT managers, business teams, and customers to understand their requirements and deliver high-impact solutions that enhance the Avaamo platform. Responsibilities Lead the design, coding, and implementation of Avaamo s Conversational AI products, ensuring solutions meet both technical and business needs. Collaborate with IT managers and business stakeholders to gather requirements and translate them into actionable technical solutions. Drive the implementation of solutions using Conversational Design principles and best practices. Develop, deploy, and maintain customized extensions to the Avaamo platform tailored to specific customer requirements. Provide technical guidance and training sessions to partner and customer development teams, ensuring smooth onboarding and ongoing success. Evaluate reported defects and prioritize them for resolution, ensuring product quality and customer satisfaction. Travel to customer locations for on-site support, providing hands-on assistance and expertise as needed. Document best practices, implementation guidelines, and "how-to" guides to support customer and partner teams in leveraging Avaamo s products effectively. Requirements (Mandatory) 6+ years of strong programming experience in JavaScript, HTML, and CSS. Proven expertise in creating and consuming REST APIs and SOAP services. In-depth knowledge of web technologies and current industry trends. Solid understanding of security in web applications and services. At least 2 years of experience using Node.js, with a deep understanding of its architecture. Hands-on experience with Git and other version control systems. Experience deploying web applications on Linux servers in production environments. Familiarity with deployment processes and CI/CD tools. Exceptional communication skills, with the ability to work with both technical and non-technical teams. Minimum of 2 years of experience in client-facing roles, working closely with customers to deliver solutions. Good to Have Full-stack development experience, with expertise in UI/UX design or insights. Working knowledge of AI, ML, and NLP technologies. Experience with enterprise system integrations, such as MS Dynamics CRM, Salesforce, ServiceNow, and MS Active Directory. Experience implementing Single Sign-On (SSO) in web/mobile applications. Ability to quickly learn new technologies and manage small engineering teams. At Avaamo, we re redefining the future of Conversational AI. We specialize in creating advanced conversational interfaces that solve high-impact challenges for enterprises. Join our team and contribute to pioneering AI-driven technologies that are transforming how businesses engage with customers and employees.

Manager, Go-To-Market Technology Support Operations Location: Bengaluru Department: Business Technology Experience: 7+ Years (3+ Years in Team Management) Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device, from anywhere. Our Okta and Auth0 platforms offer secure access, authentication, and automation placing identity at the center of digital transformation and enterprise growth. At Okta, we celebrate diverse backgrounds and experiences. We aren t looking for a perfect fit we re looking for lifelong learners and collaborative builders who bring unique value to our mission. The Team You ll join the Go-To-Market Technology (GTM) group, a core part of Okta s Technology, Data & Intelligence (TDI) organization. Our vision: drive clarity, collaboration, and accountability across the business while enabling Okta s scale and growth. The Opportunity We re seeking a Manager to lead the Support Operations team within GTM Technology. This role is responsible for managing a team of Business Application Administrators who oversee and support Okta s GTM systems primarily Salesforce and integrated applications such as ServiceNow. You ll drive operational excellence, oversee capacity and team development, collaborate cross-functionally, and shape how we support and optimize business applications across global teams. This role requires strong technical know-how of the Salesforce ecosystem, a mindset for process improvement, and a passion for team leadership. Key Responsibilities Leadership & Talent Development Build, motivate, and lead a high-performing team of application administrators. Hire, mentor, and retain top talent through coaching and career planning. Provide direction and remove roadblocks to help your team succeed. Foster a culture of learning, ownership, and continuous improvement. Performance Management Define and track KPIs and team SLAs with a data-driven approach. Manage team resource allocation and adjust capacity as business needs shift. Identify skill gaps and build plans to address them through training and hiring. Cross-Functional Collaboration Partner with Technology, Data & Intelligence, Security, and Compliance teams to align on goals and incident handling. Refine escalation processes for a smooth support experience across teams. Enable seamless knowledge transfer and system supportability. Documentation & Automation Lead the Knowledge Centered Service (KCS) program to scale AI-driven incident resolution. Standardize and document team operational processes to ensure consistency. Security & Compliance Ensure all Salesforce and GTM-related systems adhere to compliance standards such as SOX. Collaborate with security teams on audits and mitigation of any vulnerabilities. Innovation Culture Encourage your team to explore new Salesforce, AI, and automation features. Promote participation in hackathons, Fix-It Days, and other internal innovation initiatives. Required Skills & Experience 7+ years of experience in IT or Business Systems, with 3+ years in people management. Strong expertise in the Salesforce ecosystem and enterprise SaaS tools like ServiceNow, Jira, Confluence, GitHub, etc. Experience in a global or multi-location work environment. Deep understanding of compliance (e.g., SOX) and security standards for enterprise applications. Proven track record of driving team innovation and embedding modern tools or practices. Excellent interpersonal and executive-level communication skills. Strong organizational, time management, and stakeholder alignment capabilities. Ability to remain resilient under pressure and maintain focus on team and business outcomes. High Impact: Drive global support operations for a critical business tech stack. Empowered Leadership: Build and lead a team in a dynamic, growing organization. Growth & Learning: Opportunities for continuous development in technology, leadership, and innovation. Collaborative Culture: Join a purpose-driven company with a human-centered, inclusive team culture. Join Us Become a part of a company that s transforming how identity is secured and scaled in the modern world. At Okta, you belong.

Sales Development Representative (SDR) Location: Bengaluru Type: Full-Time About Intugine That journey from sourcing to delivery involves a complex global supply chain. Yet many brands struggle with limited visibility, delays, and inefficiencies. Intugine is changing that. We re a leading supply chain visibility platform helping global enterprises like GE Healthcare, Flipkart, Titan, Diageo, and Ultratech Cement gain real-time, multimodal insights across land, air, sea, and rail logistics. Backed by integrations with systems like FASTag, Port Community System, and FOIS, and in partnership with the National Logistics Policy, we provide unmatched visibility and intelligence to optimize delivery times, reduce logistics costs, and drive operational excellence. About the Role: Sales Development Representative We re expanding our Business Development team and looking for Sales Development Representatives (SDRs) who can spark conversations, build relationships, and open doors to new business opportunities. As an SDR, you'll be the first point of contact in outbound prospecting playing a vital role in fueling our sales pipeline. If you're a sharp communicator with a knack for research, hustle, and hustle (yes, we said it twice), this is your launchpad into high-impact enterprise SaaS sales. What You'll Be Doing Research & Prospecting: Identify key accounts and decision-makers within target industries. Outreach: Initiate contact through email, LinkedIn, and cold calls to create interest and qualify leads. Database Management: Maintain and expand a clean, accurate CRM database of prospects. Lead Qualification: Understand prospect needs and align them with Intugine s solutions before handing off to Account Executives. Meeting Booking: Drive pipeline growth by scheduling sales-qualified meetings. Hit Your Targets: Meet or exceed KPIs for outreach, meetings set, and qualified opportunities. Tool Optimization: Experiment with sales enablement tools and tactics to improve outreach effectiveness. Who We re Looking For 1+ years of experience in lead generation or customer-facing roles Experience in SaaS, IoT, or Supply Chain/Logistics is a strong advantage Excellent written and verbal communication skills Quick learner, self-starter, and result-driven mindset Fluent in English and Hindi Familiarity with sales tools (HubSpot or similar CRM, LinkedIn, contact extraction tools) Comfortable making high-volume outbound calls Ability to connect with both decision-makers and end users What Makes You a Great Fit You're energized by challenges and love the thrill of opening new conversations. You're organized, persistent, and can handle rejection with grace. You take initiative, constantly look to improve your game, and celebrate every win big or small. At Intugine, we're building a workplace that s ambitious, supportive, and a little bit quirky (in a good way). You ll be surrounded by driven teammates who enjoy solving real-world problems and having fun while doing it. Perks and Benefits: Employee Stock Options Own a part of what you build Comprehensive Health Cover Because health comes first Personal Development Budget Learn, grow, and thrive Flexible Working Hours Work when you're most productive Generous Parental Leave Family matters Equal Pay Policy Transparent and fair, always Education Assistance We support your learning journey Autonomy & Ownership Take charge of your role Life Skills Training From tax planning to wellness Company Outings & Paid Time Off Unplug and recharge

Software Development Manager Experience: 8+ Years Location: Bangalore Company: Kaleidofin About Us Kaleidofin is a mission-driven fintech platform committed to delivering financial solutions for underserved communities. Our proprietary ki credit platform combines advanced credit health analytics, middleware integration, risk dashboards, and debt capital structuring empowering financial institutions to serve low-income customers, informal sector businesses, and MSMEs more effectively. Operating across India, Bangladesh, and Kenya, we ve already impacted over 6 million customers, enabling over $3 billion in debt capital for underserved communities. Backed by global investors including the Gates Foundation, Omidyar Network, and Blume Ventures, Kaleidofin is recognized as a leader in inclusive finance. Featured on Forbes Asia's "100 to Watch" Winner of RBI s Swanari TechSprint 2023 Winner of G20 TechSprint 2024 by BIS Certified as a Great Place to Work Role Overview As a Software Development Manager, you will play a key leadership role in shaping the technical roadmap and executing high-impact fintech products. You ll lead a team of engineers to build scalable, secure, and robust systems. This is a hands-on leadership role requiring active involvement in design, architecture, and code-level decisions. What You ll Do Own the product s engineering roadmap, architecture, scalability, and code quality. Guide system design decisions and lead architecture/code reviews. Collaborate closely with Product and Business teams to align on product strategy and feature development. Provide hands-on technical leadership especially in solving complex problems in fintech and lending domains. Mentor and develop engineering talent; foster a culture of ownership, innovation, and quality. Champion engineering best practices including test automation, CI/CD, and DevOps. Lead the adoption of data-driven practices including Big Data, PySpark, and data pipeline architectures. Balance short-term deliverables with long-term technical sustainability and scalability. Support team growth through career development, learning plans, and succession planning. 8+ years of software development experience, with 1 2+ years in people/team management roles. Strong fundamentals in computer science, system design, and problem-solving. Bachelor's or Master's degree in CS or related field from a top engineering institution (IITs, NITs, etc.). Proven experience building distributed, scalable, and secure systems. Strong hands-on experience with Python, Java, Spring Boot, and microservice architectures. Proficient in SQL/NoSQL, Kafka, CI/CD pipelines, and DevOps tools (Docker, Kubernetes, Jenkins, etc.). Familiarity with AI/ML model integration and credit scoring systems is a strong plus. Experience with data engineering: Big Data, Spark, Airflow, AWS stack (S3, Glue, Athena), etc. Knowledge of front-end and mobile (Android) development is a plus. Experience working in fintech, lending tech, or high-growth startup environments preferred. Excellent leadership, communication, and cross-functional collaboration skills. Be part of a high-impact team driving financial inclusion at scale. Work on cutting-edge technology in fintech and data infrastructure. Grow with a company that s winning global recognition and delivering real-world impact. Contribute to a people-first culture that values learning, innovation, and work-life balance. Qualification : Bachelor's or Master's degree in CS or related field from a top engineering institution

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

3D Visualizer Design & Development Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for a talented 3D Visualizer with 4 5 years of hands-on experience in interior fit-out projects. The ideal candidate will have expert proficiency in SketchUp and V-Ray, along with a strong architectural sensibility. You will play a key role in transforming conceptual designs into high-quality photorealistic renders, working closely with architects, interior designers, and project managers to ensure visualizations accurately represent materiality, lighting, and spatial intent. Familiarity with Lumion, Revit, Rhino, and AI visualization tools is a strong plus. Key Responsibilities: 3D Modelling & Rendering Create detailed 3D models for interior fit-out schemes based on design team inputs. Produce photorealistic still images and animations, ensuring accurate textures, materials, lighting, and spatial representation aligned with design intent. Concept Development Support Collaborate with design teams to refine layouts, furniture arrangements, and material palettes. Interpret architectural drawings, elevations, and finish schedules to build precise digital environments. Presentation & Communication Prepare engaging presentation materials including boards, mood boards, and walkthrough animations for client presentations. Communicate technical feedback and iteration requests effectively with designers and project stakeholders. Quality Control & Optimization Ensure all renders meet high standards of resolution, realism, and alignment with design briefs. Optimize 3D scenes to reduce render times without compromising visual quality. Research & Innovation Stay updated on the latest rendering techniques, plugins, and software updates. Experiment with new workflows and tools to continuously improve visualization quality and efficiency. Technical Skills: Primary Tools: SketchUp (advanced modeling, dynamic components) V-Ray for SketchUp (materials, lighting, render settings) Supporting Software (Advantageous): Adobe Photoshop / Lightroom (post-production) 3ds Max or Rhino (for complex geometry or alternative workflows) AI tools, Enscape, Lumion, Revit Architectural Knowledge: Strong understanding of architectural principles, spatial planning, and building systems. Ability to read and interpret floor plans, sections, and finish schedules. Soft Skills: Excellent visual communication with strong attention to detail. Proactive problem-solver with a commitment to continuous improvement. Strong time management to handle multiple projects and deadlines effectively. Collaborative mindset to work seamlessly with architects, designers, and project managers. Preferred Qualifications: Bachelor s degree in Architecture, Interior Design, 3D Animation, or a related field. 4 5 years of professional experience specializing in interior fit-out or architectural visualization. Proven portfolio demonstrating expertise in SketchUp and V-Ray interior visualizations. Qualification : Bachelors degree in Architecture, Interior Design, 3D Animation, or a related field

Business Development Executive Department: Sales Location: Bangalore Job Description We are looking for a motivated and results-driven Business Development Executive to drive sales and generate revenue from commercial organizations and government accounts across Karnataka. The focus will be on selling Stratasys 3D Printers, handheld 3D scanners, and CAD/CAM/CAE software. This role involves hardware sales covering the entire Karnataka region, with the candidate based out of Bangalore. Key Responsibilities Identify and develop new business opportunities within commercial organizations, academic institutions, research centers, and government accounts in Karnataka. Promote and sell a range of 3D printing technologies including FDM, PolyJet, SLS, SLA, DMLS, as well as handheld 3D scanners and CAD/CAM/CAE software. Build and maintain strong relationships with key stakeholders in targeted industries and sectors. Understand customer requirements and provide tailored solutions to meet their needs. Collaborate with technical and support teams to ensure customer satisfaction throughout the sales process. Requirements Experience: 3 to 9 years of proven sales experience, preferably in 3D printing (FDM, PolyJet, SLS, SLA, DMLS), 3D scanners, or CAD/CAM/CAE software. Experience selling metrology and testing equipment to R&D departments will be an added advantage. Successful track record in selling to large commercial organizations, SMEs, research institutions, and educational organizations is highly preferred. Educational Qualification: Bachelor s degree in Mechanical Engineering (BE Mechanical) is preferred, but any graduate with relevant experience will be considered. Skills: Strong communication and interpersonal skills. Ability to work independently and manage sales territories effectively. Passionate and enthusiastic about technology and sales. Qualification : Bachelors degree in Mechanical Engineering (BE Mechanical) is preferred

Business Development Manager Software Sales Department: Sales Location: Bangalore Experience: 4 6 Years Job Description We are seeking an experienced and results-driven Business Development Manager Software Sales to drive revenue growth by selling Dassault Syst mes and MSC Software products to commercial and government clients across Karnataka. The ideal candidate will have a strong background in CAD/CAM/CAE software sales, with the ability to build and manage key client relationships. Key Responsibilities Identify, engage, and develop new business opportunities with commercial enterprises, government agencies, and educational institutions. Promote and sell CAD/CAM/CAE solutions including Dassault Syst mes, MSC Software, and other industry-standard platforms. Build and maintain strong relationships with key decision-makers and stakeholders. Understand customer requirements and propose software solutions that address their design, simulation, and manufacturing needs. Meet or exceed assigned sales targets and contribute to the overall growth strategy. Conduct product presentations, demos, and follow-ups to close sales. Maintain detailed records of sales activities in CRM tools and provide regular forecasts and reports. Collaborate with technical teams for pre-sales support and solution implementation. Requirements Qualifications: Bachelor s degree or diploma in Engineering (preferably Mechanical), Business Administration, or related fields. MBA in Marketing is a plus. Experience: 4 6 years of experience in software sales, specifically in CAD/CAM/CAE products such as Siemens NX, Solid Edge, CATIA, SolidWorks, Pro-E, Ansys, Altair, or similar. Proven track record in selling to large commercial organizations, SMEs, government agencies, and academic institutions. Skills: Strong understanding of the CAD/CAM/CAE software market. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and manage client relationships effectively. Self-motivated, target-driven, and highly organized. Qualification : Bachelors degree or diploma in Engineering (preferably Mechanical), Business Administration, or related fields

Job Title: Manager Product Development Location: Bangalore Function: Brigade Plus Interior Design Employee Type: Permanent Experience Required: 3 11 years Position Overview We are looking for a dynamic and forward-thinking Product Development Manager to lead the ideation, design, and development of innovative interior product solutions. The ideal candidate should be highly creative, analytically strong, and capable of managing the complete product lifecycle from concept through production while coordinating with suppliers and staying ahead of market trends. This role requires strong communication abilities, problem-solving skills, and cross-functional collaboration with design, vendor, and production teams. Key Responsibilities Product Innovation & Design Proactively develop and conceptualize cutting-edge products, focusing on innovation in interior design elements. Generate a high volume of ideas related to product design, usability, and market fit. Vendor & Supplier Coordination Collaborate with domestic and international vendors to streamline production, ensure quality, and maintain timelines for product delivery. Oversee vendor management processes, including selection, negotiation, and performance evaluation. Market Research & Trend Analysis Conduct ongoing research on competitive products, industry trends, and customer needs. Use findings to refine product offerings and maintain a competitive edge. Development & Execution Manage the entire product development lifecycle, from ideation to prototyping, testing, and final rollout. Ensure alignment of product specs with brand standards, customer expectations, and market requirements. Required Skills & Abilities Core Skills: Product Development & Design Development & Vendor Management Strategic Execution & Market Fit Cognitive Abilities: Fluency of ideas and creative thinking Deductive reasoning for problem-solving Oral expression and comprehension Clear and effective communication Qualifications Educational Background: B.A. / B.Sc. / B.E. / M.Tech or equivalent in a relevant discipline Experience: 3 to 11 years in product development, preferably within interior design, furniture, home d cor, or related industries Required Knowledge Areas Customer & Personal Service Understanding user needs and delivering quality experiences Administration & Management Project planning, team coordination, and resource management English Language Proficiency Strong grasp of grammar, composition, and communication Education & Training Ability to mentor, coach, and guide teams Human Resources Principles Understanding organizational structures, team building, and recruitment practices Qualification : B.A. / B.Sc. / B.E. / M.Tech or equivalent in a relevant discipline

Job Title: Senior Executive Business Development Location: Bangalore Department: Business Development / B2B Sales Experience: 6 to 12 years Education: MBA (Marketing) Key Role Drive business growth by identifying new opportunities, building client relationships, and expanding the company s market presence in B2B segments. Responsibilities Identify and develop new business opportunities to achieve sales targets and revenue growth. Build and maintain strong relationships with existing and potential clients. Conduct market research and competitor analysis to identify trends and opportunities. Prepare and deliver compelling presentations, proposals, and negotiations with clients. Collaborate with internal teams such as marketing, product development, and operations to ensure customer satisfaction and successful project delivery. Monitor sales pipeline and report progress to senior management. Represent the company at industry events, trade shows, and networking forums. Qualifications MBA in Marketing or related field. 6 to 12 years of experience in business development or B2B sales. Proven track record of achieving sales targets and driving business growth. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Proficient in CRM software and MS Office suite. Qualification : MBA in Marketing or related field

Lead Engineer Mobile Development Location: Bangalore Company: Mahindra First Choice About Mahindra First Choice Mahindra First Choice Wheels is India s leading used vehicle platform, revolutionizing the automotive ecosystem by organizing the fragmented pre-owned vehicle market. With the largest pan-India used car retail network, robust sourcing partnerships, a top-tier auto content platform, and a dominant position in enterprise solutions for banks, NBFCs, insurers, and OEMs, we are redefining the future of mobility through data, technology, and scale. Role Overview We are seeking a talented and experienced Lead Engineer Mobile Development to spearhead the design, development, and optimization of mobile applications across Android and iOS platforms. This role is ideal for a hands-on technical leader who thrives in a fast-paced environment, has deep expertise in Kotlin, Android, and iOS technologies, and can mentor teams while driving mobile projects from concept to deployment. Key Responsibilities 1. Technical Leadership & Architecture Lead the development of robust, scalable, and high-performing mobile applications for both Android and iOS platforms. Define and implement mobile architecture best practices, coding standards, and performance guidelines. Own the full mobile development lifecycle from architecture and design to deployment, monitoring, and maintenance. 2. Mobile Development & Hands-On Engineering Write clean, maintainable, and efficient code using Kotlin (including Kotlin Multiplatform), Android frameworks, and Swift/Objective-C for iOS. Build reusable libraries, components, and frameworks to streamline development. Implement modern UI/UX standards, animations, and seamless interactions for an exceptional user experience. Ensure apps are optimized for performance, battery usage, and responsiveness across devices. 3. Collaboration & Cross-Functional Coordination Work closely with Product Managers, UX/UI Designers, and Backend Engineers to translate product requirements into technical solutions. Integrate mobile applications with RESTful APIs and third-party SDKs. Coordinate with QA to ensure rigorous testing, debugging, and high-quality releases. 4. Innovation & Continuous Improvement Stay current with mobile development trends, tools, and best practices. Recommend and evaluate emerging technologies, frameworks, or tools to improve mobile development velocity and app performance. Continuously monitor and enhance the performance, stability, and usability of mobile applications. 5. Team Leadership & Mentorship Lead and mentor a team of mobile developers, fostering a culture of excellence, ownership, and learning. Conduct regular code reviews, provide technical guidance, and promote knowledge sharing. Manage development timelines, task allocation, and project delivery in collaboration with cross-functional teams. Qualifications & Skills Required Bachelor s or Master s degree in Computer Science, Engineering, or related discipline. 7+ years of hands-on experience in Android and iOS mobile application development. Deep expertise in Kotlin, Kotlin Multiplatform, and Android development (Android Studio, Jetpack components, Material Design). Proficiency in Swift and/or Objective-C for iOS development using Xcode and UIKit/SwiftUI. Solid experience integrating RESTful APIs, JSON, and third-party SDKs. Strong grasp of mobile architecture patterns such as MVVM, MVP, or Clean Architecture. Proven ability to publish and manage apps on Google Play Store and Apple App Store. Experience with performance profiling, memory optimization, and debugging tools. Preferred Experience with hybrid frameworks like Flutter or React Native. Familiarity with CI/CD pipelines, automation, and deployment tools. Working knowledge of Agile methodologies and tools like JIRA, Git, Jenkins, etc. Soft Skills Strong analytical and problem-solving skills with a keen attention to detail. Excellent communication and interpersonal skills to collaborate effectively across teams. Proven leadership capabilities and ability to mentor junior engineers in a high-growth environment. At Mahindra First Choice, you ll be part of a passionate, innovation-driven team that s transforming how India buys and sells used vehicles. This is a high-impact role with the opportunity to shape our mobile strategy and deliver apps used by thousands across the country. If you re looking to lead cutting-edge mobile projects and grow in a fast-paced tech-first environment, we d love to hear from you. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or related discipline

Job Title: Lead Satellite Design & Development Location: Bengaluru Experience Required: 10 to 15 years Minimum Qualification: Bachelor s or Master s degree in Engineering (BE/BTech/ME/MTech) or Science (MSc) Specialization in Aerospace, Mechanical, Electronics, or Systems Engineering preferred Key Skills Satellite Systems Engineering System Architecture & Integration Flight Mechanics & Control Systems NX and Concept Design Tools Project & Resource Management Systems Engineering Lifecycle (V&V, Risk, Interfaces) Strategic & Technical Leadership Stakeholder Management Job Summary We are seeking a seasoned and visionary Lead Satellite Design & Development to lead end-to-end execution of satellite programs. The role requires deep technical expertise, hands-on project management skills, and a proven ability to lead multidisciplinary engineering teams. The ideal candidate will be instrumental in shaping system architecture, ensuring technical excellence, and aligning with organizational goals in the dynamic field of space systems. Key Responsibilities Team Leadership Lead and mentor a multi-functional engineering team across systems, mechanical, electronics, aerospace, software, and reliability disciplines. Foster a collaborative, innovation-driven work culture aligned with project objectives and company strategy. Project Management Manage full project lifecycle: from concept development through design, integration, testing, and deployment. Define project plans, budgets, schedules, and resource allocations using Agile, Waterfall, or hybrid methodologies. Conduct regular project reviews to monitor performance, identify risks, and implement mitigation strategies. Systems Engineering & Integration Drive system architecture and engineering processes: requirements definition, interface control, verification & validation, and risk management. Balance trade-offs between performance, cost, risk, and reliability throughout the development lifecycle. Ensure all engineering documentation is maintained in line with industry standards and internal processes. Quality Assurance & Risk Management Champion adherence to quality benchmarks and reliability targets. Develop and enforce comprehensive risk mitigation plans across design, development, and integration phases. Stakeholder Engagement Interface with internal teams (R&D, QA, Production, Finance, Executive Leadership) for cross-functional alignment. Engage external partners clients, suppliers, regulators to ensure compliance, clarity, and project alignment. Represent the organization in technical forums, industry panels, and client briefings. Innovation & Continuous Improvement Drive adoption of emerging technologies and design innovations to strengthen competitive edge. Lead process optimization initiatives to improve development efficiency, product quality, and team performance. Preferred Qualifications & Experience Proven leadership in full-cycle satellite or satellite bus development from mission planning and architecture to launch and mission control. In-depth knowledge of satellite sub-systems and technology providers. Familiarity with international standards and best practices in satellite design and development. Strong strategic acumen in planning, budgeting, and resource management for complex aerospace projects. Qualification : Bachelors or Masters degree in Engineering (BE/BTech/ME/MTech) or Science (MSc)

Position: Senior/General Manager Corporate Development Location: Bangalore Department: Zetwerk Corporate About Zetwerk Zetwerk is the world s largest global manufacturing network for custom manufacturing, transforming digital designs into high-quality physical products. From simple steel pipes to complex aerospace components, we serve a broad range of industries from traditional sectors like Oil & Gas, Infrastructure, and Aerospace to modern ones such as Renewables, EVs, and Consumer Electronics. Through a network of 1,000+ manufacturing partners, Zetwerk offers advanced capabilities like CNC machining, 3D printing, plastic injection molding, and die casting supported by our proprietary Manufacturing Operating System (ZISO) that delivers real-time tracking, quality assurance, and end-to-end transparency. Why Join Zetwerk We are transforming the future of manufacturing with technology at our core. At Zetwerk, you ll work with ambitious, innovative teams and industry leaders, helping shape how the world builds. We offer you the platform to grow your career, make a tangible impact, and thrive in a collaborative, inclusive culture. Role Overview We are looking for a strategic and driven Senior/General Manager Corporate Development to join our high-performing team. You will lead initiatives that drive Zetwerk s long-term growth ranging from M&A evaluation to partnership development, international expansion, and IPO preparedness. This is a high-impact role with direct visibility to leadership and the opportunity to help shape Zetwerk s future. Key Responsibilities Mergers & Acquisitions (M&A): Identify and evaluate acquisition opportunities aligned with Zetwerk s strategic goals Conduct in-depth market research, financial modeling (DCF, comparables, ROI), and scenario analysis Lead due diligence across legal, financial, tax, and operational domains Create investment memos and board-level presentations Corporate Strategy & Development: Monitor industry trends and competitive landscapes to propose new strategic initiatives Assess expansion into adjacent markets (geographic or technological) Support post-deal integration, performance tracking, and synergy realization Collaborate with cross-functional teams and external stakeholders on deal structuring IPO & Strategic Finance Support: Drive IPO readiness initiatives including internal process improvement, governance, and documentation Assist with investor communications, benchmarking, and capital markets analysis Coordinate with finance, legal, and compliance teams to ensure audit and disclosure readiness Experience: 6 14 years in Corporate Development, M&A, Investment Banking, Private Equity, or related roles Education: MBA with CA/CFA/Engineering background preferred (flexible for exceptional candidates) Skills: Advanced financial modeling and valuation expertise Strong analytical, communication, and presentation skills Ability to lead multiple high-impact projects simultaneously Understanding of regulatory and compliance frameworks What Zetwerk Offers A high-growth environment with unparalleled learning and leadership opportunities A culture that values innovation, ownership, and collaboration Career advancement in a rapidly growing company redefining manufacturing Competitive compensation and performance-linked rewards A chance to be part of a once-in-a-lifetime journey building a world-class business Shape the future of global manufacturing with Zetwerk. Apply now and be part of the revolution. Qualification : MBA with CA, CFA, or Engineering preferred

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.