Chatbot Platforms Jobs in Bengaluru

Senior Product Designer Location: Bengaluru About Us: Observe.AI Observe.AI is a leading AI-powered platform transforming customer experience through intelligent automation. Our platform enables enterprises to deploy AI agents that seamlessly manage customer interactions, providing natural, human-like conversations with predictable outcomes. By combining advanced speech understanding, workflow automation, and enterprise-grade governance, Observe.AI enhances both human and AI agent performance. Our clients, including DoorDash, Affordable Care, Signify Health, and Verida, rely on Observe.AI to revolutionize their customer experiences, accelerating service delivery, boosting operational efficiency, and building stronger customer loyalty across all communication channels. As a member of the Product Design Team, you ll collaborate with a diverse group of talented individuals. We are committed to cultivating a strong design culture one that emphasizes collaboration, mentorship, and design excellence. Here, your work will directly influence product strategy, improve workflows, and help set new industry standards for user experience. As a Senior Product Designer, you ll play a pivotal role in shaping the user experience and interface of our products, bringing designs to life that empower our users and push the boundaries of the AI-powered solutions we deliver. What You ll Be Doing: Lead Design Solutions: Take ownership of design projects across multiple product areas, creating scalable and flexible design systems that enhance user experiences. Product Vision & Strategy: Help refine and define the long-term design direction of our products, working both independently and collaboratively with cross-functional teams to set strategic design goals. User Research & Data-Driven Design: Utilize qualitative and quantitative research to inform design decisions, ensuring solutions effectively meet user needs and solve real-world problems. Visual & Interaction Design Excellence: Create polished, high-quality, visually appealing, and user-friendly designs. Consider accessibility, responsiveness, and edge cases to ensure optimal usability. Design Systems Contribution: Help evolve and improve our design systems, contributing to consistency and efficiency across Observe.AI s platform. Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from initial concept to final implementation. Mentorship & Leadership: Guide and mentor junior designers, sharing expertise and fostering a culture of design excellence within the team. What You ll Bring to the Role: 7-9+ years of experience in UX/UI or Product Design, with a strong portfolio demonstrating impactful design work across complex projects. Experience designing Large Language Model (LLM)-powered products such as chatbots, voicebots, or other AI-driven solutions. Domain knowledge in the Contact Center Industry, with an understanding of its unique challenges and user needs. Expertise in user-centered design, interaction design, and usability best practices. Experience contributing to or building design systems and scalable UI frameworks. Ability to simplify complex problems into clear, elegant solutions with a solid understanding of information architecture and workflow design. Strong storytelling and communication skills, with the ability to present design rationale and influence stakeholders at all levels of the organization. Experience conducting user research, analyzing data, and using insights to drive product improvements. A proactive, self-starter mindset able to drive projects independently while collaborating effectively with cross-functional teams. Compensation, Benefits, and Perks: Medical Insurance: Comprehensive coverage, including free online doctor consultations. Leave Policies: Generous annual leave (national & festive holidays), privilege leave, sick leave, and parental leave. Learning & Development: A dedicated fund to support your continuous learning and professional growth. Flexible Benefit Plans: Tax exemptions (e.g., Meal card, PF) to optimize your benefits. Cultural Engagement: Fun events to build team culture and foster a strong work environment. How to Apply: To be considered for this role, please submit your resume and portfolio through our career portal or LinkedIn. If your portfolio requires a password, please provide it. We are particularly interested in seeing: Clear problem definitions based on research. Your creative process for developing solutions. Strong rationale behind design decisions. Polished UI & interaction designs that address defined problems.

Lead Machine Learning Engineer - NLP Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies like DoorDash, Affordable Care, Signify Health, and Verida use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel. You will be shaping how AI transforms real-world challenges in the contact center space. As part of our world-class ML team, you ll work on developing cutting-edge LLM-powered solutions & Agentic AI, building end-to-end processing pipelines, and handling production challenges at scale millions of interactions daily. If you are truly an engineer at heart, excited about turning breakthroughs in multi-agent systems, LLMs, NLP, and ML into practical outcomes through applied research, and building scalable production systems, you will feel right at home. You ll also have the opportunity to publish in top conferences, and influence Observe.AI s product and platform strategy. What you ll be doing Design & develop state-of-the-art LLM-powered AI capabilities and Agentic AI/ Multi-agent systems end-to-end, from ideation to production for Observe.AI s product offerings, in a fast-paced startup environment. Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including LLMs and LLM-powered technologies/ paradigms, including Agentic AI. Build/ maintain highly scalable production systems that power AI capabilities on Observe.AI product/ platform. Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale. Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers/ stakeholders. Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities. Keep up-to-date with the latest ML/ DL/ NLP literature and influence the technological evolution of Observe.AI platform. Contribute to the community through tech blogs and publishing papers in ML/ NLP conferences like EMNLP, ACL, etc. What you ll bring to the role Education: Bachelor s or Master s degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU. An engineering mindset with the competencies of an applied scientist. 5+ years of industry experience in building large-scale NLP/ NLU systems, with recent experience in building LLM-powered applications and Agentic systems. Strong understanding of the fundamentals of ML and NLP/ NLU, and practical aspects of building ML systems in production. Good understanding of recent advances in building LLM-powered applications, and multi-agent systems at scale. Excellent implementation skills in Python and Machine Learning Frameworks such as Pytorch, Tensorflow, HuggingFace, etc., and deploying/ maintaining scalable machine learning systems in production. Ability to provide thought leadership in one or more technical areas of interest to Observe.AI, and influence product development. Excellent communication, collaboration skills, and presentation skills. Experience with Spoken Language Understanding is a plus. Published papers in top NLP/ NLU conferences or workshops are a plus. Relevant open-source contributions are a plus. Perks & Benefits Medical Insurance: Excellent options and free online doctor consultations. Leave Policies: Yearly privilege and sick leaves as per Karnataka S&E Act, generous holidays (National and Festive) recognition and parental leave policies. Learning & Development fund to support your continuous learning journey and professional development. Fun events to build culture across the organization. Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.). Qualification : Bachelors or Masters degree in Computer Science or related disciplines from a top-tier institution with exposure to ML/ DL/ NLP/ NLU

Gen AI Support Engineer-2 Location: Bengaluru Experience: 4 7+ years Employment Type: Full-time About Us Exotel is the leading full-stack customer engagement platform and virtual telecom operator for emerging markets. Since its inception in 2011, Exotel has been powering 50 million daily engagements across voice, video, and messaging channels. We provide our unified customer engagement solutions to over 6000 companies globally, including industry leaders like Ola, Swiggy, Flipkart, GoJek, Byjus, Urban Company, HDFC Bank, Zomato, and Oyo. With $100 million in Series D funding and an ARR of $60 million, Exotel is a growth-stage company poised for massive impact. Overview We're seeking a Gen AI Support Engineer-2 to join our team. As an L2 Support Engineer, you will be the highest level of technical escalation within the support organization. Your role will encompass system reliability, platform integrity, troubleshooting mission-critical production issues, and collaborating with engineering teams for architecture feedback. Additionally, you'll help mentor junior engineers and improve operational processes and tools for large-scale environments. If you're passionate about writing clean code with Python and Django and want to contribute to a fast-paced, mission-driven company, this role is for you! Responsibilities Mission-Critical Issue Resolution: Own the resolution of high-priority, time-sensitive production issues. Root Cause Analysis (RCA): Lead RCA reviews and push for systemic improvements in system architecture and processes. Performance Optimization: Identify bottlenecks and propose architectural changes to improve system performance and scalability. Patch Management: Assist in configuring, deploying, and testing patches, releases, and application updates to production environments. SME for Production Systems: Serve as the Subject Matter Expert (SME) for Exotel's production systems and integrations. Cross-Team Collaboration: Work with Delivery, Product, and Engineering teams to influence system design, rollout strategies, and improvement plans. Mentorship: Lead and mentor L1/L2 engineers on troubleshooting best practices and continuous learning. Code Writing & Automation: Write clean, maintainable code for internal tools, scripts, and automation using Python and Django. Support Tooling: Automate recovery workflows and design support tools for proactive monitoring. Operational Excellence: Establish and improve SLAs, monitoring dashboards, alerting systems, and operational runbooks to ensure system reliability. Must Have Skills Backend Development Support: 3+ years of experience in backend development support, production support, or DevOps/SRE roles. Core Technologies: Proficiency in Python, Django, SQL, and troubleshooting in Linux. Web Technologies: Strong understanding of HTML, CSS, JavaScript, and other web technologies. Distributed Systems & Cloud: Experience working with distributed systems, cloud architecture (AWS), Docker, and Kubernetes. Automation: Strong scripting skills with Bash/Python for automation and operational support. CI/CD & Observability: Good understanding of CI/CD, observability tools, and release management workflows. Communication Skills: Excellent communication, leadership, and incident command skills for managing production issues and cross-functional collaboration. Nice to Have Experience with AI-powered systems and machine learning technologies. Familiarity with monitoring systems like Prometheus, Grafana, or Elasticsearch. Knowledge of microservices architectures and scaling distributed systems. Innovative Work: Be at the forefront of cloud-based communications technology and AI-driven customer engagement platforms. Impact: Play a key role in maintaining and optimizing systems that power millions of customer interactions daily. Growth Opportunities: Be part of a fast-growing company with ample learning opportunities and career development. Collaborative Environment: Work in a supportive, inclusive environment where your input and ideas matter. Competitive Benefits: Comprehensive benefits package including health insurance, mental wellness support, and more.

Position: Business Manager Online Marketplace Team Location: Bengaluru Employment Type: Full-Time Job Summary: We are looking for a driven, results-oriented Business Manager to join our Online Marketplace team. This role is key to driving online growth, managing brand relationships, and expanding business in a competitive digital marketplace environment. You will take charge of managing key accounts, optimizing product listings, and collaborating with internal teams to ensure the success of our marketplace presence. Your goal will be to meet business targets, build strong partner relationships, and contribute to the ongoing growth of our online business. Key Responsibilities: 1. Online Growth & Strategy: Develop and execute strategies to drive sustainable growth across various online marketplaces (e.g., Amazon, Myntra, etc.). Identify and capitalize on growth opportunities by optimizing product listings, creating tailored content strategies, and launching marketplace-specific promotions. Stay on top of emerging marketplace trends, monitor competitor activity, and leverage data to continuously refine and improve strategies. 2. Account Management: Manage and nurture relationships with key channel partners to ensure high satisfaction, loyalty, and growth. Collaborate closely with partners to optimize product representation, enhance marketing efforts, and target the right customer segments. Provide ongoing support to resolve issues, track performance, and maximize opportunities for success on the platform. 3. Business Growth: Lead initiatives to drive business expansion with both existing and new brands. Set, track, and meet key performance indicators (KPIs), focusing on revenue growth, market share expansion, and meeting sales objectives. Work proactively to identify and implement strategies that align with business and brand goals. 4. Cross-functional Collaboration: Act as the primary liaison between the online marketplace team and internal departments, ensuring alignment of goals and strategies. Collaborate with teams across marketing, product, and logistics to ensure smooth execution of campaigns, product listings, and order fulfillment. Cultivate strong relationships with external channel partners, creating a seamless experience and fostering long-term collaboration. 5. Performance Monitoring & Reporting: Regularly monitor the performance of products and brands on the marketplace, analyzing metrics and trends to identify areas for optimization. Provide comprehensive reports and actionable insights to senior management on performance, opportunities, and any challenges encountered. Adjust strategies based on data insights to continually meet sales targets and business objectives. Required Skills & Qualifications: Education: Bachelor's degree in Business, Marketing, or a related field (MBA is a plus). Experience: 4 6 years of experience in business management, account management, or eCommerce, with a strong focus on online marketplaces. Proven success in driving growth and meeting targets in competitive online environments. Strong understanding of eCommerce dynamics and digital marketing strategies, particularly within popular online marketplaces like Amazon, Myntra, etc. Excellent communication skills, with the ability to effectively interact with internal teams, external partners, and stakeholders. Analytical skills to interpret data, derive actionable insights, and drive performance improvements. Ability to juggle multiple projects and deadlines in a fast-paced, results-driven environment. Strong negotiation and problem-solving skills, with the ability to navigate challenges in marketplace management. Preferred Qualifications: Experience working with large-scale e-commerce platforms and managing brand partnerships. Familiarity with marketplace management tools, performance analytics platforms, and content optimization tools. Qualification : Bachelor's degree in Business, Marketing, or a related field (MBA is a plus)

Conversational AI Lead / Architect Location: Bangalore | Employment Type: Full-time About the Role We are looking for a skilled and experienced Conversational AI Lead/Architect to join our team at Avaamo. In this role, you will be responsible for designing, developing, and implementing cutting-edge Conversational AI solutions. As a subject matter expert, you'll work closely with IT managers, business teams, and customers to understand their requirements and deliver high-impact solutions that enhance the Avaamo platform. Responsibilities Lead the design, coding, and implementation of Avaamo s Conversational AI products, ensuring solutions meet both technical and business needs. Collaborate with IT managers and business stakeholders to gather requirements and translate them into actionable technical solutions. Drive the implementation of solutions using Conversational Design principles and best practices. Develop, deploy, and maintain customized extensions to the Avaamo platform tailored to specific customer requirements. Provide technical guidance and training sessions to partner and customer development teams, ensuring smooth onboarding and ongoing success. Evaluate reported defects and prioritize them for resolution, ensuring product quality and customer satisfaction. Travel to customer locations for on-site support, providing hands-on assistance and expertise as needed. Document best practices, implementation guidelines, and "how-to" guides to support customer and partner teams in leveraging Avaamo s products effectively. Requirements (Mandatory) 6+ years of strong programming experience in JavaScript, HTML, and CSS. Proven expertise in creating and consuming REST APIs and SOAP services. In-depth knowledge of web technologies and current industry trends. Solid understanding of security in web applications and services. At least 2 years of experience using Node.js, with a deep understanding of its architecture. Hands-on experience with Git and other version control systems. Experience deploying web applications on Linux servers in production environments. Familiarity with deployment processes and CI/CD tools. Exceptional communication skills, with the ability to work with both technical and non-technical teams. Minimum of 2 years of experience in client-facing roles, working closely with customers to deliver solutions. Good to Have Full-stack development experience, with expertise in UI/UX design or insights. Working knowledge of AI, ML, and NLP technologies. Experience with enterprise system integrations, such as MS Dynamics CRM, Salesforce, ServiceNow, and MS Active Directory. Experience implementing Single Sign-On (SSO) in web/mobile applications. Ability to quickly learn new technologies and manage small engineering teams. At Avaamo, we re redefining the future of Conversational AI. We specialize in creating advanced conversational interfaces that solve high-impact challenges for enterprises. Join our team and contribute to pioneering AI-driven technologies that are transforming how businesses engage with customers and employees.

Data Engineering Lead Bengaluru | Engineering | Full-Time About Fam (formerly FamPay) Fam is India s first payments app designed for everyone aged 11 and above. FamApp enables seamless online and offline payments through UPI and FamCard. Our mission is to empower over **250 million young Indians** to start their financial journey early, becoming financially aware and confident. Founded in 2019 by IIT Roorkee alumni, Fam is backed by top-tier investors including Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital India), Venture Highway, and angels like Kunal Shah and Amrish Rao. About the Role We re looking for a visionary **Data Engineering Lead** to take **end-to-end ownership** of Fam s data ecosystem from data ingestion and storage to processing and delivering actionable insights. You ll **define the data strategy and architecture** that supports both batch and **real-time** use cases, ensuring scalability, reliability, and governance across the organization. You will be instrumental in enabling accurate, complete, and trusted data flow that powers business intelligence, analytics, and product decision-making. This role involves **leadership, strategic thinking**, and hands-on problem solving. What You ll Do Own the full data lifecycle: ingestion, organization, storage, processing, and presentation. Define and execute **data architecture and strategy** aligned with operational and analytical goals. Build **scalable, reliable, and observable data systems** supporting batch and near real-time processing. Ensure **data quality, governance, and compliance**, proactively resolving discrepancies. Collaborate with product, engineering, and business teams to define, track, and optimize key metrics. Anticipate data-related challenges and implement preventive solutions. Lead, mentor, and grow the data engineering team, fostering innovation and accountability. Must-Haves 10+ years experience in data engineering, including proven leadership of teams or projects. Expertise designing, building, and scaling end-to-end data pipelines and systems. Deep understanding of the data lifecycle, from ingestion through business reporting. Strong communication skills and ability to collaborate across technical and business teams. Solid knowledge of **data governance, quality assurance, and compliance standards**. Experience with observability and proactive monitoring for data systems. Proficiency in Python and SQL; familiarity with Scala or Java. Hands-on experience with streaming and batch data frameworks. Experience designing large-scale data lakes and warehouses with best practices for schema evolution and partitioning. Strong background with **cloud platforms (AWS, GCP, or Azure)**. Fintech or regulated industry experience is a plus. Good to Have Fintech-specific data experience, including regulatory compliance and reporting. Deployment experience with **real-time analytics** and event-driven architectures. Familiarity with containerization and infrastructure tools like Docker, Kubernetes, Terraform. Knowledge of data observability tools (Monte Carlo, Databand, etc.). Exposure to **ML pipelines** and model deployment. Solve challenging problems at the intersection of big data, real-time processing, and fintech. Lead impactful data initiatives at a rapidly growing startup. Collaborate with a world-class team of engineers, data scientists, and product leaders. Competitive compensation, equity, and benefits. Clear career growth opportunities in leadership and innovation. Perks That Go Beyond the Paycheck Relocation assistance for a smooth move. Free office meals (lunch & dinner). Generous leave policies (birthday, period, parental support, and more). Salary advances and loan policies for financial support. Quarterly rewards, recognition, and referral incentives. Access to the latest gadgets and tools. Comprehensive health insurance with mental health support. Tax benefits like food coupons, phone allowances, and leasing options. Retirement benefits including PF contribution, leave encashment, and gratuity. About FamApp FamApp focuses on financial inclusion for the next generation by offering UPI and card payments to users aged 11+. Our flagship product, FamX, integrates UPI and card payments seamlessly, helping users manage, save, and learn about their finances effortlessly. With over **10 million users**, FamApp is revolutionizing how young Indians transact eliminating the need to carry cash and offering customizable FamX cards with personal doodles for a fun, unique payment experience. Join Our Dynamic Team At Fam, we foster a people-first culture with flexible work schedules, generous leave, comprehensive health benefits, and mental health support. You ll be part of a passionate, talented, and fun team shaping the future of fintech for India s youth.

Manager, Go-To-Market Technology Support Operations Location: Bengaluru Department: Business Technology Experience: 7+ Years (3+ Years in Team Management) Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower everyone to securely use any technology, on any device, from anywhere. Our Okta and Auth0 platforms offer secure access, authentication, and automation placing identity at the center of digital transformation and enterprise growth. At Okta, we celebrate diverse backgrounds and experiences. We aren t looking for a perfect fit we re looking for lifelong learners and collaborative builders who bring unique value to our mission. The Team You ll join the Go-To-Market Technology (GTM) group, a core part of Okta s Technology, Data & Intelligence (TDI) organization. Our vision: drive clarity, collaboration, and accountability across the business while enabling Okta s scale and growth. The Opportunity We re seeking a Manager to lead the Support Operations team within GTM Technology. This role is responsible for managing a team of Business Application Administrators who oversee and support Okta s GTM systems primarily Salesforce and integrated applications such as ServiceNow. You ll drive operational excellence, oversee capacity and team development, collaborate cross-functionally, and shape how we support and optimize business applications across global teams. This role requires strong technical know-how of the Salesforce ecosystem, a mindset for process improvement, and a passion for team leadership. Key Responsibilities Leadership & Talent Development Build, motivate, and lead a high-performing team of application administrators. Hire, mentor, and retain top talent through coaching and career planning. Provide direction and remove roadblocks to help your team succeed. Foster a culture of learning, ownership, and continuous improvement. Performance Management Define and track KPIs and team SLAs with a data-driven approach. Manage team resource allocation and adjust capacity as business needs shift. Identify skill gaps and build plans to address them through training and hiring. Cross-Functional Collaboration Partner with Technology, Data & Intelligence, Security, and Compliance teams to align on goals and incident handling. Refine escalation processes for a smooth support experience across teams. Enable seamless knowledge transfer and system supportability. Documentation & Automation Lead the Knowledge Centered Service (KCS) program to scale AI-driven incident resolution. Standardize and document team operational processes to ensure consistency. Security & Compliance Ensure all Salesforce and GTM-related systems adhere to compliance standards such as SOX. Collaborate with security teams on audits and mitigation of any vulnerabilities. Innovation Culture Encourage your team to explore new Salesforce, AI, and automation features. Promote participation in hackathons, Fix-It Days, and other internal innovation initiatives. Required Skills & Experience 7+ years of experience in IT or Business Systems, with 3+ years in people management. Strong expertise in the Salesforce ecosystem and enterprise SaaS tools like ServiceNow, Jira, Confluence, GitHub, etc. Experience in a global or multi-location work environment. Deep understanding of compliance (e.g., SOX) and security standards for enterprise applications. Proven track record of driving team innovation and embedding modern tools or practices. Excellent interpersonal and executive-level communication skills. Strong organizational, time management, and stakeholder alignment capabilities. Ability to remain resilient under pressure and maintain focus on team and business outcomes. High Impact: Drive global support operations for a critical business tech stack. Empowered Leadership: Build and lead a team in a dynamic, growing organization. Growth & Learning: Opportunities for continuous development in technology, leadership, and innovation. Collaborative Culture: Join a purpose-driven company with a human-centered, inclusive team culture. Join Us Become a part of a company that s transforming how identity is secured and scaled in the modern world. At Okta, you belong.

Senior Data Engineer Enterprise Data Platform Location: Bengaluru Department: Business Technology Data Engineering Experience: 5+ Years Employment Type: Full-Time About Okta Okta is The World s Identity Company. We empower people to securely use any technology, anywhere, on any device. Through our Okta and Auth0 platforms, we provide secure access, authentication, and automation placing identity at the center of security and growth for thousands of organizations. We value diverse perspectives and lifelong learners. We re not looking for someone who checks every box we re looking for someone who will make us better with their unique experiences. Team: Business Technology Data Engineering The Data Engineering team at Okta supports cross-functional partners by building scalable, secure, and high-performing platforms. These platforms power decision-making and business processes across sales, marketing, engineering, finance, product, and operations. As part of this team, you ll contribute to data solutions that fuel Okta s hyper-growth. You will have the opportunity to work with cutting-edge technologies in cloud infrastructure, data lakes, automation, and CI/CD pipelines. The Role: Senior Data Engineer As a Senior Data Engineer, you will design, build, and manage modern data pipelines, infrastructure, and automation frameworks. You ll help scale our enterprise data platform using tools such as Snowflake, dbt, Airflow, Databricks, and AWS, while ensuring security, observability, and performance. You ll also contribute to CI/CD pipelines, infrastructure as code (IaC), and secure development lifecycle practices, enabling consistent, efficient, and secure delivery of data solutions. Key Responsibilities Platform Development & Infrastructure Design and maintain scalable data pipelines and platforms using Snowflake, AWS, Databricks, dbt, and Airflow. Manage infrastructure with Terraform, enabling repeatable and consistent deployments. Develop and maintain robust CI/CD pipelines using GitHub Actions, GitLab, or Jenkins. Containerize data services using Docker for better scalability and portability. Security & Compliance Implement and enforce secure development lifecycle practices, integrating tools like DAST, SAST, SCA, and Secret Scanning into pipelines. Conduct vulnerability scanning and apply patches to ensure system integrity. Ensure data security and compliance with industry standards and regulations. Collaboration & Innovation Collaborate with data engineers, data scientists, and analysts across business units to ensure data availability and integrity. Identify opportunities for automation and optimization within the data platform. Stay updated on emerging technologies and drive adoption of best practices. Must-Have Skills Bachelor s degree in Computer Science, Engineering, or a related technical field. 5+ years of experience in data engineering, including: Advanced SQL and ETL development with Airflow and dbt. Experience with data warehouses such as Snowflake, Redshift, or BigQuery. Strong hands-on experience with AWS (S3, Lambda, EC2, EMR, EKS). 2+ years of experience managing CI/CD pipelines using tools like GitHub Actions, GitLab, Jenkins, or ArgoCD. Experience with Terraform and Docker. Proficiency in backend languages such as Python, Java, or Go. Preferred Skills Experience with lakehouse architectures like Databricks, including knowledge of Delta Lake and Apache Iceberg. Background in infrastructure security, vulnerability management, and observability tooling. High Impact: Help build and scale the data platform that powers Okta s global business. Cutting-Edge Stack: Work with best-in-class technologies like AWS, Snowflake, dbt, Terraform, and Databricks. Collaborative Culture: Join a diverse, inclusive, and globally distributed team that values knowledge sharing and continuous learning. Career Growth: Shape the future of Okta s data engineering practice while expanding your technical and leadership skills. Bring your passion for data, cloud, and automation and let s shape the future of secure, scalable enterprise data platforms together. Qualification : Bachelors degree in Computer Science, Engineering, or a related technical field

Job Title: Specialist Software Engineering Location: Bengaluru Type: Full-Time Level: Senior Engineer About BetaNXT BetaNXT is redefining connected wealth management infrastructure with next-gen, real-time data solutions that streamline operations, enhance advisor productivity, and elevate the investor experience. By combining the strength of our trusted platforms Beta, Maxit, and Mediant we deliver flexible, scalable solutions that anticipate the evolving needs of the wealth management industry. We help firms transform legacy systems into strategic assets, enabling enterprise scale, cost efficiency, and accelerated growth. About the Role We are looking for a Specialist Software Engineering to join our Product Engineering team. This is an exciting opportunity for an experienced and technically driven engineer passionate about enterprise integration, legacy modernization, and building mission-critical systems. You ll play a key role in developing complex software solutions, collaborating with architects and cross-functional teams, and helping shape the next generation of our platform. Key Responsibilities Lead the design, development, and enhancement of complex software components and systems. Collaborate with Solution Architects and other stakeholders to define scalable, efficient solutions. Develop and maintain both new features and legacy systems in alignment with business and technical requirements. Conduct unit and integration testing to ensure software quality and compliance. Perform code reviews, provide feedback, and mentor junior engineers. Contribute to architectural discussions, risk assessments, and solution planning. Participate in Agile planning, providing effort estimates and technical inputs. Maintain clear, detailed technical documentation to support future maintenance and development. Provide regular progress updates, and support production systems and on-call rotations when needed. Drive knowledge sharing and help build technical capability across the team. Qualifications & Experience Must-Have 7+ years of experience in Enterprise Application Integration and Mainframe Technologies. Deep expertise in COBOL, JCL, CICS, DB2, VSAM, including CICS Web Services and Transaction Server 3.1. Experience with integration technologies: IBM Integration Bus (IIB 10) IBM App Connect Enterprise (ACE 12) IBM MQ Series, IBM DataPower Proficiency with mainframe tools: TSO, File-Aid, Syncsort, Platinum, Abend-Aid, Mainview Familiarity with JCL utilities and version control systems such as ChangeMan. Understanding of performance tuning metrics: CPU usage, response time, network latency, etc. Proven experience working in Agile/SCRUM teams. Strong analytical thinking, collaboration, and communication skills. Good to Have Exposure to modern DevOps practices, GIT, or CI/CD pipelines. Master s degree or relevant professional certifications. Work on high-impact platforms powering the wealth management industry. Be part of a modernization journey transforming legacy infrastructure into future-ready systems. Collaborate with cross-functional, global teams in a fast-paced and inclusive environment. Grow within a company that values technical excellence, innovation, and continuous learning. Qualification : Masters degree or relevant professional certifications

Job Title: Assistant Manager Process Design Location: Bangalore Employment Type: Full-time About Zeta: Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch innovative financial products. Co-founded by Bhavin Turakhia and Ramki Gaddipati in 2015, Zeta s flagship platform Zeta Tachyon is the industry s first modern, cloud-native, fully API-enabled banking stack. With over 15 million cards issued globally, Zeta Tachyon enables: Seamless, digital-first cardholder experiences Embeddable banking support for partners Hyper-personalized card programs Rapid product launches through web-based configurators Robust compliance and fraud management capabilities Zeta is working with major banks and fintechs globally and has 1,700+ employees, with 70% in R&D. The company raised $280M at a $1.5B valuation in 2021, backed by SoftBank, Mastercard, and other top investors. Role Overview: We are looking for an Assistant Manager Process Design who will drive automation, process transformation, and customer experience optimization. This role involves working closely with Product, Engineering, and Operations teams to build scalable and efficient customer support processes. Key Responsibilities: Identify opportunities for automation and process improvements and create a transformation roadmap. Design intuitive chatbot customer flows to enhance digital experience. Re-engineer existing processes to improve First Time Resolution (FTR) and overall customer satisfaction (CSAT). Set up proactive monitoring for customer journey leakages and coordinate with relevant teams for quick resolution. Establish a robust Voice of Customer (VOC) mechanism using inputs from multiple channels (email, chat, NPS, social media). Define and implement strategic process transformation initiatives to enhance the customer journey. Lead cross-functional efforts with Product, Engineering, and Operations to deliver process excellence. Support recovery work when necessary, ensuring business continuity. Deliver timely status updates to management and project stakeholders. Required Skills & Competencies: 2 4 years of experience in Process Design, Process Excellence, or Operational Transformation. Background in Operational Metrics (CSAT, AHT, FTR, Re-opens, FRT). Strong knowledge of Excel and PowerPoint. Six Sigma certification (preferably Black Belt) and experience with Lean methodologies. Familiarity with AI, automation, and digital tools in customer support. Excellent analytical and critical thinking abilities. Strong decision-making skills in real-time scenarios. Proven ability to work with multiple stakeholders to drive results. Excellent verbal and written communication skills. Qualifications: Bachelor s Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field. Equal Opportunity Employer: Zeta celebrates diversity and is committed to creating an inclusive environment for all. We welcome applicants from all backgrounds, cultures, and communities and believe a diverse workforce is key to our success. Qualification : Bachelors Degree (B.E./B.Tech) or a Postgraduate Degree / MBA in a relevant field

Technical Project Manager Department: CoR Support Location: Bangalore About Acqueon: Acqueon is a leader in conversational engagement software, empowering customer-centric brands to proactively connect with consumers across voice, messaging, and email. Leveraging AI-driven technology, data platforms, and predictive models, we help over 200 global enterprises maximize every customer interaction improving sales, enhancing service, boosting collections, and fostering customer loyalty. At Acqueon, we re driven by a bold vision: to create friction-free, delightful, and referral-worthy customer experiences. Role Overview: We re seeking an experienced and dynamic Technical Project Manager to lead the successful deployment of Acqueon s solutions across enterprise clients. You will manage the full project lifecycle from discovery to go-live collaborating closely with cross-functional teams and ensuring timely, high-quality delivery of our customer engagement products. This role is remote-first but may occasionally require on-site visits to client locations. Key Responsibilities: Lead end-to-end management of Acqueon product implementation projects for enterprise clients. Guide and mentor a team of 2 4 implementation engineers through all project phases. Create, maintain, and monitor detailed project plans, identifying milestones, deliverables, dependencies, and timelines. Proactively identify, assess, and mitigate project risks and issues. Act as the primary liaison between the client, internal stakeholders, and technical teams. Drive internal and external communications, ensuring clarity and alignment at all project stages. Facilitate project status meetings, distribute meeting notes, and track action items. Build and maintain long-term client relationships, ensuring satisfaction post-deployment. Own the post-implementation relationship, advocating for the client and supporting ongoing success. Required Qualifications & Experience: 7+ years of experience managing complex technical projects, preferably in B2B SaaS or enterprise technology environments. Proven experience in client-facing roles, particularly in customer onboarding, implementation, or professional services. Ability to translate complex technical concepts into clear, actionable insights for stakeholders. Experience working with cross-functional, remote, and global teams including follow-the-sun support models. Familiarity with contact center technologies, CRM platforms, or communication APIs is a plus. Strong organizational and problem-solving skills, with a track record of on-time delivery. Excellent verbal and written communication skills; ability to communicate effectively with stakeholders at all levels. Hands-on experience with tools such as JIRA, Confluence, Trello, Asana, or MS Project. Preferred Experience: Experience working in growth-stage startups and scaling implementation/support functions. Background in managing Tier-1 support teams or technical escalations. Technical understanding of web-based applications, APIs, and enterprise software integration. Willingness to work in a 24/7 support model, including coordination with international clients and teams. Key Attributes for Success: Proactive and self-driven, with a get-it-done attitude. Able to multitask and prioritize in fast-paced environments. Passionate about customer success and delivering impactful outcomes. Adaptable leadership style and cultural awareness in working with global teams. Calm under pressure with a strong sense of ownership and accountability. If you're ready to make a significant impact in a high-growth, AI-driven environment and help shape the future of customer engagement, we d love to hear from you.

Product Manager Data Warehouse & Business Intelligence Location: Bangalore Company: Mahindra First Choice About Mahindra First Choice Mahindra First Choice is a pioneer in India s multi-brand used car segment. With a strong focus on innovation, data-driven decision-making, and cutting-edge technology, we are transforming the automotive ecosystem and delivering seamless customer experiences. Our commitment to excellence fuels our drive to create scalable, impactful solutions across the value chain. Role Overview We are looking for a strategic and technically strong Product Manager to lead our Data Warehouse and Business Intelligence (BI) initiatives. Based in Bangalore, this role will own the vision, development, and optimization of enterprise-wide data products. You will play a critical role in enabling data-led decisions, working closely with engineering, analytics, and business teams to drive measurable outcomes. Key Responsibilities 1. Product Strategy & Roadmap Define the vision, strategy, and long-term roadmap for Data Warehouse and BI products. Align product goals with overall business strategy through collaboration with senior leadership. Stay abreast of emerging technologies and industry trends to drive innovation in data architecture and analytics. 2. Development & Execution Partner with engineering, data science, and analytics teams to build scalable, high-performance data platforms. Prioritize product features and enhancements based on impact, feasibility, and business value. Lead cross-functional teams to ensure timely and efficient delivery of data solutions. 3. Business Intelligence & Analytics Oversee the development of interactive BI dashboards, reports, and self-service tools to empower business users. Collaborate with business stakeholders to identify critical metrics and create meaningful data visualizations. Champion data quality, consistency, governance, and accessibility across all platforms. 4. Stakeholder Management Serve as the single point of contact for data needs across Sales, Marketing, Operations, Finance, and other departments. Communicate roadmaps, progress updates, and outcomes clearly and effectively to stakeholders at all levels. Gather continuous feedback to refine products and enhance user experience. 5. Performance Monitoring & Optimization Define and track KPIs to assess product adoption, usage, and business impact. Analyze system performance and user engagement to identify areas for improvement. Drive initiatives to increase data platform efficiency and reliability. Qualifications & Skills Required Bachelor s degree in Computer Science, Engineering, Business, or a related field (Master s preferred). 7+ years of experience in product management, specifically in data warehousing, business intelligence, or analytics. Deep understanding of data architecture, ETL processes, and data modeling. Hands-on experience with BI tools like Tableau, Power BI, or Looker. Strong SQL skills and familiarity with cloud platforms (AWS, Azure, GCP). Proven track record of managing complex, cross-functional data projects in fast-paced environments. Ability to translate business needs into scalable, data-driven solutions. Preferred Experience in automotive, mobility, or e-commerce domains. Familiarity with machine learning concepts and advanced analytics techniques. Soft Skills Strong communication, presentation, and stakeholder engagement skills. Analytical mindset with a focus on delivering business value through data. Effective leadership and cross-functional collaboration. High attention to detail and ability to manage multiple priorities. At Mahindra First Choice, you ll join a fast-growing, innovation-led organization at the forefront of transforming the used car market in India. This is a unique opportunity to shape our data landscape and make a real impact on business outcomes. If you're passionate about unlocking the power of data, we d love to meet you. Qualification : Bachelors degree in Computer Science, Engineering, Business, or a related field (Masters preferred)

Position: Manager - Analytics Location: SEZ4, Bangalore, Karnataka, India Department: Advanced Analytics Employment Type: Subexian Experience Required: 6 to 9 years Job Overview: We are seeking an experienced Manager - Analytics to lead a team of talented data scientists in delivering impactful data-driven solutions. The ideal candidate will have a solid background in analytical methodologies, including machine learning, statistical modeling, and business analytics. You ll be responsible for collaborating with business stakeholders, driving the design and development of advanced analytics models, and ensuring the delivery of high-quality insights that support strategic decision-making. Key Responsibilities: Analytical Methodology: Research, evaluate, and implement new analytical methodologies and approaches to build innovative data-driven solutions. Utilize a blend of mathematics, statistics, machine learning, and business knowledge to solve complex problems. Business Collaboration: Work closely with business leaders and data owners to define key problems and challenges, ensuring the solutions developed have a significant impact on the business. Team Leadership: Lead and mentor a team of junior data scientists, guiding them through the development, deployment, and refinement of machine learning models in a production setting. Advanced Modeling: Utilize a wide range of analytical models, including reliability models, Markov models, stochastic models, Bayesian modeling, classification models, neural networks, and more to address business challenges effectively. Hands-On Expertise: Apply strong hands-on skills in R and Python, using libraries such as NLTK and Sklearn for developing machine learning models and data analysis. Large Data Management: Work with large datasets and distributed computing frameworks like MapReduce, Hadoop, and Hive, ensuring scalable and efficient data processing. Continuous Improvement: Stay up to date with the latest advancements in analytics and machine learning, continually enhancing models and methodologies to deliver cutting-edge insights. Required Technical Skills: Hands-on Experience in Python & R: Strong proficiency in R and Python programming, with experience in libraries such as NLTK, Sklearn, and other machine learning frameworks. Advanced Statistical & Machine Learning Techniques: Proven expertise in at least one of the following: Reliability models Markov Models Stochastic models Bayesian Modelling Classification Models Cluster Analysis Neural Networks NLP (Natural Language Processing) Deep Learning Non-parametric Methods Multivariate Statistics Big Data Tools: Experience working with large datasets and distributed computing platforms such as MapReduce, Hadoop, Hive, etc. Soft Skills: Leadership & Collaboration: Strong leadership skills with the ability to mentor a team of junior data scientists. Excellent collaboration and communication skills to work with business and technical teams. Problem-Solving & Critical Thinking: Ability to approach complex business problems analytically and come up with data-driven solutions. Continuous Learning: A passion for staying up to date with the latest trends and advancements in analytics, machine learning, and data science. At Subex, you ll have the opportunity to work on cutting-edge projects that make a tangible impact on the business. If you're passionate about leading analytics teams and leveraging data science to drive business success, we would love to have you on board.

Senior SOC Analyst Location: Bangalore (Hybrid, work from office) Experience: 4 to 7 years Shifts: Rotational 24/7 shifts gotta keep the cyber world safe around the clock! About ColorTokens We re on a mission to help businesses stay secure and running smoothly, even when cyber threats hit hard. Our ColorTokens Xshield platform stops ransomware and malware from spreading sideways, so companies can keep their critical assets locked down and business uninterrupted. We bring unmatched visibility into traffic flows whether it s servers, IoT devices, or users helping teams isolate threats fast and respond smartly. Forrester named us a Leader in Microsegmentation (Q3 2024), and we protect global enterprises from costly cyber disasters. Our Culture If you re a self-starter who loves solving complex problems and making an impact, you ll fit right in. Work alongside passionate teammates who protect hospitals, cities, and even national defense. We value innovation, respect, and letting you own your work. What You ll Be Doing Lead as a senior SOC analyst, mentoring juniors and shaping SOC playbooks and processes. Dive deep into escalated incidents analyze, manage end-to-end, and nail root cause analysis. Monitor alerts and events across SIEM tools (Splunk, QRadar, Stellar Cyber, LogRhythm), firewalls, IDS/IPS, VPNs, and more. Hunt proactively for threats and vulnerabilities using threat intel feeds and frameworks like MITRE ATT&CK and Cyber Kill Chain. Perform forensic and malware analysis from logs to memory and disk images to track down attackers and gather evidence. Collaborate closely with SecOps, IT, Platform, and Engineering teams to creatively solve security challenges. Automate SOC workflows with PowerShell, regex, and APIs to level up efficiency. Lead detection tuning and gap analysis to sharpen SOC s ability to spot threats early and accurately. What You Bring 4+ years experience in cyber incident response, SOC operations, and investigations. Solid knowledge of SIEM platforms, network and endpoint security, malware analysis, and threat intel. Certifications like CISSP, GCIH, GSOC, OSCP, or GCIA (or working toward them). Strong communication skills you can explain complex security issues clearly to any audience. Integrity, professionalism, and eagle-eye attention to detail. Ability to work well under pressure and collaborate with diverse teams. Qualifications Bachelor s degree in IT, Computer Science, Engineering, or related field (or equivalent experience). Protect critical digital assets, learn cutting-edge cyber defense tech, and grow your career at a company recognized as a market leader. Plus, work with passionate people who genuinely care about making the world safer. Qualification : Bachelors degree in IT, Computer Science, Engineering, or related field (or equivalent experience).

Senior Associate Data Engineering L2 Location: Bengaluru, India Department: Engineering Data Employment Type: Full-Time About the Role As a Senior Associate Data Engineering (L2) at Publicis Sapient, you will lead technical solutions that drive digital transformation by building scalable, high-performance data platforms. You ll be responsible for translating business and technical requirements into modern, data-centric solutions using Big Data technologies, cloud services (Azure), and advanced data engineering practices. Key Responsibilities Design and implement data ingestion, integration, and transformation processes from multiple heterogeneous sources in both batch and real-time. Build scalable data platforms using Hadoop stack components such as HDFS, Kafka, Spark, Hive, NiFi, Oozie, Airflow, Flink, and Storm. Develop real-time analytics, aggregation, and search features to support various data-driven applications. Collaborate closely with cross-functional teams on data infrastructure, computation frameworks, and data visualization. Apply cloud-native principles and Azure services to build and deploy data pipelines. Ensure performance optimization and data pipeline tuning. Work with NoSQL and MPP platforms like MongoDB, Cassandra, Redshift, Azure SQL DW, HBase, BigQuery. Contribute to infrastructure, automation, and DevOps for data pipelines using CI/CD practices. Ensure data governance, lineage, and cataloging using tools like Collibra or Alation. Required Qualifications 6 8 years of professional experience in software/data engineering. Minimum of 3 years hands-on experience with Big Data technologies. Strong programming expertise in Java (preferred), Scala, or Python. Expertise in the Hadoop ecosystem and real-time stream processing tools (Kafka, Pulsar, Spark Streaming, etc.). Hands-on experience with Azure data services (e.g., Data Factory, Synapse, ADLS, Databricks). Experience working with modern ETL tools (Informatica, Talend, etc.) and traditional RDBMS platforms (Oracle, PostgreSQL, SQL Server, MySQL). Bachelor's degree in Computer Science, Engineering, or related field. Nice to Have Certifications in Azure Data Engineer, GCP Big Data, or related cloud specializations. Experience with distributed messaging frameworks (ActiveMQ, RabbitMQ, Solace). Familiarity with microservices architecture and search technologies (Elasticsearch). Performance tuning of distributed data processing systems. Exposure to data governance, security, and metadata management. Benefits and Culture at Publicis Sapient Gender-neutral workplace policies 18 paid holidays annually Generous parental leave + new parent transition support Flexible work arrangements Access to Employee Assistance Programs (wellness & well-being) A dynamic culture focused on learning, creativity, and collaboration Qualification : Bachelor's degree in Computer Science, Engineering, or related field.

Position: Senior Development and Demo Applications Administrator Location: Bangalore, India Shift: 2 PM 11 PM IST (EMEA/US business hours) About Workato Workato is a global leader in enterprise orchestration, helping over 400,000 customers streamline operations by connecting data, processes, applications, and experiences using its AI-powered automation platform. Workato is widely recognized by Forbes, Deloitte, Quartz, and Business Insider as a top startup to bet your career on. Work at the forefront of AI-driven automation in a high-impact, fast-growing environment. Thrive in a flexible, collaborative, innovation-first culture. Enjoy world-class perks while contributing to meaningful work that empowers businesses worldwide. Your Role As a Senior IC overseeing 150+ demo applications, you ll be pivotal in supporting Workato s technical teams including Product, Presales, Postsales, and Customer Support. You ll manage the lifecycle of demo apps, ensure operational excellence, and optimize for scale through automation, governance, and budgeting. Key Responsibilities Governance & Admin Manage lifecycle and governance of 150+ demo applications. Set policies for usage, compliance, and security. Administer user access, permissions, licenses, and complex configurations. Support & Enablement Act as go-to expert for all demo app support, requests, and issues. Train users and build documentation to scale adoption and reduce friction. Collaborate with technical teams to ensure integrations run smoothly. Budgeting & Procurement Define and manage budgets for demo tools and services. Own vendor engagement and procurement with support from sourcing teams. Monitor license renewals and negotiate terms proactively. Setup & Automation Set up new instances aligned with business goals. Implement automation for repetitive admin tasks (e.g., user provisioning, license allocation, workspace setup). Contribute to greater efficiency and systematization of demo environments. What You Bring Technical Skills & Experience 5+ years in application administration or IT governance. Hands-on experience in complex app configurations, user/permission/license management. Strong budgeting, procurement, and vendor management experience. Familiar with IDPs (Okta), SSO, MFA, OAuth2.0, OpenID Connect, SAML. Exposure to orchestration, BPM, or automation platforms a big plus. Excellent documentation, troubleshooting, and process improvement skills. Soft Skills Organized, proactive, and detail-oriented. Excellent communicator and team collaborator. Tech-savvy with a customer-first mindset. Strong analytical and problem-solving capabilities.

Position: Senior Technical Architect Location: Bangalore, India Shift: Flexible, with some support for US/EMEA business hours (up to 11 PM IST) About Workato Workato is a global leader in enterprise orchestration, empowering over 400,000 customers to streamline operations by integrating data, processes, apps, and user experiences via its AI-powered platform. Backed by accolades from Forbes, Quartz, and Deloitte, Workato blends cutting-edge innovation with a culture of autonomy, trust, and collaboration. The Opportunity As a Senior Technical Architect on the Accelerators Team, you ll drive the design and development of packaged integration solutions, frameworks, and reusable assets that solve real-world customer problems. This role blends deep hands-on technical work with strategic planning, cross-functional collaboration, and customer-facing engagements. Key Responsibilities Accelerator & Product Ownership Lead the full lifecycle of accelerators: planning, architecture, development, testing, and continuous iteration. Work closely with stakeholders to prioritize business and technical requirements. Translate abstract challenges into scalable solutions using Workato s iPaaS capabilities. Technical Design & Execution Architect complex integrations and reusable frameworks. Build and test new accelerator features rapidly and reliably. Guide exception handling, CI/CD processes, and connector development. Cross-Team Collaboration Support internal teams (Sales, Product, Services) through custom demos, documentation, and enablement. Contribute to technical marketing through whitepapers, webinars, and blog posts. Participate in Agile sprints and run scrum meetings when required. Customer Engagement & Enablement Collaborate directly with customers to gather insights and tailor technical solutions. Ensure solutions meet enterprise security, governance, and compliance needs (e.g., SOX). Provide up to 20% of support bandwidth during US/EMEA hours. What You Bring Technical Skills 12+ years in design, development, or architecture roles. 8+ years in integration platforms (MuleSoft, Dell Boomi, TIBCO, Oracle SOA, etc.). Deep understanding of API, microservices, and event-driven architectures. Hands-on experience with iPaaS (Workato preferred), SaaS (e.g., Salesforce, NetSuite), and cloud platforms (AWS/GCP/Azure). Working knowledge of REST, SOAP, JSON, XML, and EDI. Comfortable coding in Java, Python, or Ruby. Experience with CI/CD and connector SDKs a plus. Soft Skills & Mindset Strategic thinker with strong analytical and problem-solving ability. Excellent verbal and written communication, capable of engaging both technical and non-technical audiences. Agile practitioner with stakeholder-facing experience. Self-starter with curiosity, adaptability, and a bias for action.

Job Title: Assistant Manager Process Design Location: Bangalore, India Employment Type: Full-time About Zeta Zeta is a Next-Gen Banking Tech company empowering banks and fintechs to launch modern, cloud-native financial products at speed and scale. Founded in 2015 by Bhavin Turakhia and Ramki Gaddipati, Zeta s flagship platform, Tachyon, is the world s first modern, API-first banking stack supporting issuance, processing, lending, core banking, fraud, risk, and more all under one roof. With over 15 million cards issued on its platform globally, Zeta partners with leading banks and fintechs to deliver digital-first experiences, hyper-personalized programs, and rapid product innovation. We are a global team of 1700+ employees, with more than 70% dedicated to R&D, and are backed by major investors including SoftBank and Mastercard, with a valuation of $1.5 billion. Role Summary Zeta is seeking a driven and analytical Assistant Manager Process Design to spearhead customer journey improvements and process automation. You will be responsible for transforming customer-facing processes to enhance user experience, improve operational efficiency, and contribute to strategic initiatives across Product, Engineering, and Operations teams. Key Responsibilities Process Automation & Transformation: Identify improvement areas, create transformation roadmaps, and implement automation strategies to enhance service delivery. Customer Journey Mapping: Design chatbot flows and other digital experiences to ensure seamless, intuitive customer interactions. Continuous Improvement: Evaluate and re-engineer existing workflows to increase First Time Resolution (FTR), reduce Average Handling Time (AHT), and drive CSAT. Monitoring & Proactive Support: Establish early-warning systems and collaborate cross-functionally to prevent and address service issues. Voice of Customer (VOC): Build robust VOC mechanisms by analyzing feedback from email, chat, NPS, social media, etc., to drive actionable improvements. Strategic Initiatives: Lead cross-functional initiatives with Product, Engineering, and Business Ops to elevate customer experience and operational excellence. Project Reporting: Deliver timely and detailed project updates and reports to stakeholders and leadership. Skills & Competencies Experience in Process Design, Process Excellence, Automation, or Operational Excellence. Prior work with Customer Support teams and KPIs like CSAT, AHT, FTR, Reopens, and First Response Time. Proficiency in Microsoft Excel and PowerPoint for analytics and presentations. Working knowledge of Six Sigma (preferred: Black Belt), Lean methodologies, and digital tools. Familiarity with AI, chatbots, workflow tools, and digital customer experience technologies. Strong analytical thinking, decision-making, and stakeholder management skills. Exceptional communication skills, both verbal and written. Qualifications & Experience Education: BE/B.Tech or Postgraduate/MBA from a recognized institution. Experience: 2 4 years in a relevant role involving process optimization or customer journey transformation. At Zeta, we believe People Must Grow. You ll work with brilliant minds, cutting-edge technologies, and game-changing products. Our culture promotes innovation, continuous learning, and an inclusive workplace where every individual is valued. Equal Opportunity Statement Zeta is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees regardless of background, gender, religion, ethnicity, or identity. Qualification : BE/B.Tech or Postgraduate/MBA from a recognized institution.

Job Title: Associate Architect AI Location: Bangalore, India Employment Type: Full-Time, Regular Overview At Aptean, we design industry-specific ERP and business software that helps our customers transform operations and gain a competitive edge. With over 90 products, 4,500+ employees, and a global presence, we deliver solutions that are anything but generic. Now, we re building on that legacy by integrating cutting-edge AI into everything we do and we want you to be part of it. We are looking for an Associate Architect AI to play a key role in shaping Aptean s AI-first future. This is a hands-on, high-impact role focused on the design, development, and deployment of AI-powered solutions including smart chatbots, Retrieval-Augmented Generation (RAG) pipelines, predictive analytics, and autonomous AI agents. If you're passionate about solving real-world problems using the latest in LLMs, AI orchestration, and data automation we want to talk. Key Responsibilities Design and implement AI-led automation solutions, leveraging technologies like agentic AI and LLMs. Develop and refine structured prompts to improve AI model responses and contextual accuracy. Integrate Azure OpenAI and Microsoft Fabric AI Skills to enhance conversational AI in Fabric Lakehouse environments. Build and optimize RAG pipelines and semantic models for improved AI-driven content ingestion and understanding. Design prompts for AI agents, chatbots, and virtual assistants that automate business workflows. Research and implement best practices to minimize hallucinations, biases, and inconsistencies in AI-generated outputs. Collaborate on curating, cleaning, and preparing training datasets for machine learning models. Use Python and tools like LangChain to prototype and deploy AI-enabled solutions across multiple platforms. Monitor AI system performance, scalability, and business alignment; continuously iterate based on data and user feedback. Stay up to date with advancements in NLP, large language models (LLMs), and generative AI technologies. Qualifications Education: Bachelor s degree in Computer Science or related field (required) Master s degree (preferred) Experience: 8 12 years of experience in AI, machine learning, or data science roles Strong track record of delivering AI-driven solutions from concept to deployment Technical Skills and Competencies Hands-on experience with LLMs (e.g., GPT, Claude, Gemini, LLaMA) and AI APIs. Proficient in Python and ML frameworks such as TensorFlow, PyTorch, Keras, Scikit-learn. Experience with Microsoft Fabric, Fabric AI Skills, and Lakehouse/Medallion architecture. Familiarity with OpenAI API, LangChain, Azure, JSON, Java, JavaScript. Strong foundation in NLP concepts, prompt engineering, and model behavior analysis. Experience developing and deploying chatbots across platforms like Microsoft Teams, SharePoint, and web portals. Understanding of statistical models (e.g., regression, clustering) and ML algorithms (e.g., decision trees, neural networks). Strong written and verbal communication skills; able to interpret and explain AI behavior clearly. Innovative thinker with a startup mindset. Comfortable in a fast-paced, collaborative environment. Passionate about AI and its transformative potential. Focused on real outcomes and user-centric design. At Aptean, we believe in growth through innovation, and AI is at the core of that vision. You'll work on high-impact projects that stretch your capabilities, in a company that values curiosity, collaboration, and continuous learning. If you're excited to lead in the age of AI, this is your moment. Diversity & Inclusion at Aptean Aptean is committed to building a workplace where everyone belongs. We value diversity in all its forms and believe our differences make us stronger. We strive to create an inclusive environment where everyone has the opportunity to grow, succeed, and contribute their best work. Qualification : Bachelors degree in Computer Science or related field (required)

Job Title: Director / Sr Manager - Platforms Location: Bangalore, Karnataka, India Job Type: Full-Time (Hybrid Work Model) Experience Level: 10+ Years About Eightfold.ai: At Eightfold.ai, we are revolutionizing how organizations manage talent by leveraging the power of artificial intelligence. Our cutting-edge AI platform is transforming the way businesses hire, develop, and retain talent. By utilizing AI to understand individual skills and potential, we re solving the fundamental problem of matching people with the right opportunities. We are looking for a visionary engineering leader to drive the growth of our Core Infrastructure Team in India, shaping the foundation of our AI platform. About the Core Infrastructure Team: The Core Infrastructure Team at Eightfold is the backbone of the organization, responsible for the architecture, maintenance, and enhancement of critical infrastructure elements that support our entire technology stack. Our team builds and maintains systems for Search, Databases, Machine Learning Infrastructure, Data Warehouses, Developer Platforms, and Application Infrastructure. We ensure the scalability, security, and reliability of these services, which underpin every product that we offer to our users and customers. What You ll Own & Drive: As the Director / Sr Manager - Platforms, you will lead the technical direction for Eightfold's infrastructure, security, and analytics platforms, ensuring they meet the needs of our growing enterprise-scale business. Vision & Roadmap: Lead the strategy, roadmap, and execution of the Infrastructure, Security, and Analytics platforms. Team Building: Hire, mentor, and lead a high-performing engineering team, fostering a culture of innovation, excellence, and autonomy. Cross-Functional Collaboration: Partner with Product, Data, and DevOps teams to build secure, scalable systems that support business growth. Infrastructure Scaling: Ensure reliability, availability, and performance across both cloud (AWS, GCP) and on-prem environments. Security Leadership: Define and enforce security protocols, including threat modeling, vulnerability management, and compliance frameworks (SOC2, ISO27001, etc.). Operational Excellence: Champion modern engineering practices, including CI/CD, observability, and cost optimization. Analytics Platform Development: Lead the creation and scaling of an end-to-end Analytics Product stack including data warehouse, query engine, and dashboards. Ownership & Impact: Take ownership of the full product/technology lifecycle from vision, architecture, and deployment, ensuring long-term impact and success. What You Bring: Required Skills & Experience: 10+ Years of Engineering Experience: Significant experience in engineering with at least 3+ years in a leadership role leading teams at scale. Expertise in Cloud Infrastructure: Deep expertise in cloud-native infrastructure (AWS, GCP, etc.) and DevSecOps principles. Proven Success in Platform Scaling: A track record of building and scaling secure, reliable platforms at an enterprise level. Security Expertise: Leadership in security initiatives, including threat modeling, vulnerability management, and compliance. Excellent Communication: Strong communication skills, with the ability to influence and collaborate across engineering and business teams. Bonus Experience: Exposure to scaling analytics stacks (Snowflake, dbt, Airflow, Looker, etc.) is a plus. Leadership & Culture Building: Demonstrated success in building high-caliber teams and cultivating a thriving engineering culture. Impactful Leadership: Take on a high-leverage leadership role that shapes the foundation of Eightfold's AI platform and directly impacts the company s growth and success. Innovative Environment: Work with cutting-edge technologies and collaborate with brilliant minds to solve complex engineering challenges. Career Growth: As a leader at Eightfold, you will have the autonomy to drive strategic initiatives while building and scaling high-performing teams. Hybrid Work Model: Enjoy a flexible hybrid work model with the ability to work remotely while maintaining a strong in-office presence for team collaboration starting February 1, 2024. Comprehensive Benefits: Competitive salary, comprehensive family medical coverage, and eligibility for equity awards and discretionary bonuses or commissions. How to Apply: If you're a visionary engineering leader with a passion for building scalable, secure platforms and leading high-performing teams, we want to hear from you. Join Eightfold.ai and help us redefine how companies build, hire, and retain their workforce using AI-powered talent intelligence. Equal Opportunity Employer: Eightfold.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.