Churn Reduction Jobs in Coimbatore

Job Title: Customer Success Manager (CSM) Location: Coimbatore Experience: 2 to 4 years Open Positions: 1 Educational Qualification: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience & Skills: 2 4 years of experience in customer success, account management, or a related role preferably in ERP or software-based industries. Strong communication and interpersonal skills, with the ability to build lasting client relationships. Excellent problem-solving abilities and a proactive, customer-first approach. Experience managing multiple accounts and balancing competing priorities. Familiarity with ERP, CRM, or SaaS platforms is a strong advantage. Proficiency in Hindi and English (spoken and written). Job Responsibilities: Manage the successful delivery of customer projects, ensuring deadlines and expectations are consistently met. Coordinate with internal teams to schedule, execute, and track project progress. Prepare and present regular updates and reports for senior management and stakeholders. Delegate tasks effectively across teams and monitor performance and deliverables. Identify potential project risks and opportunities; proactively suggest mitigation strategies. Drive initiatives to improve customer satisfaction, project profitability, and overall efficiency. Organize and lead stakeholder and project team meetings, capturing minutes and follow-ups. Act as the primary liaison between clients and internal teams to ensure alignment on project goals and deliverables. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

Job Title: Customer Success Specialist B2B SaaS | Full-Time | Coimbatore, Tamil Nadu About Kovai.co Kovai.co is a leading software company delivering powerful enterprise solutions and SaaS products to over 2,500 businesses worldwide. Our product suite includes: BizTalk360 Advanced monitoring and analytics for Microsoft BizTalk Server Turbo360 End-to-end observability platform for Azure services Document360 AI-powered knowledge base software for growing teams Headquartered in the UK, with a strong R&D presence in Coimbatore, we are on track to reach $30 million in annual revenue, and we re just getting started. "UK Headquarters. Indian Innovation. Global Impact." Role: Customer Success Specialist Location: Coimbatore, Tamil Nadu Type: Full-Time Industry: B2B SaaS, Customer Experience, Enterprise Software As a Customer Success Specialist at Kovai.co, you'll play a key role in ensuring customers maximize the value of our products. You'll work closely with clients to build strong relationships, resolve issues, and ensure long-term satisfaction and retention. Key Responsibilities Client Relationship Management: Manage a portfolio of customers, ensuring high levels of engagement, satisfaction, and retention. Customer Data Analysis: Use customer data insights to enhance user experience and improve product adoption. Retention & Growth: Identify opportunities to maximize value, reduce churn, and support upselling strategies. Issue Resolution: Act as the primary point of contact for customer inquiries, ensuring timely and effective resolution. Customer Success Process: Follow established best practices to ensure consistent and high-quality support. Cross-Functional Collaboration: Work with sales, product, and support teams to ensure a seamless customer journey. Ideal Candidate Profile 1 3 years of experience in a Customer Success, Account Management, or Client Support role ideally within a B2B SaaS environment Experience using CRM tools (e.g., HubSpot, Salesforce, or Zoho CRM) Strong problem-solving skills and ability to manage multiple customer accounts effectively Excellent communication skills (written and verbal) Ability to present product value to customers via demos, webinars, or onboarding sessions Self-starter with a proactive, organized, and detail-oriented approach Be part of a fast-scaling SaaS company with global reach Work with an enthusiastic team focused on innovation, impact, and collaboration Great culture, learning environment, and opportunities for growth Competitive compensation and a vibrant office in Coimbatore Equal Opportunity Statement Kovai.co is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and experiences and are dedicated to creating an inclusive workplace for everyone. If you're excited to be the voice of the customer and drive meaningful impact, apply now. Our team would love to connect with you!

Global Head of Sustainability & HSE Location: Coimbatore About the Team The Global Sustainability and HSE team at ZF Wind Power is committed to steering the organization towards a sustainable and responsible future. Led by the Global Head of Sustainability & HSE, the team collaborates with diverse internal and external stakeholders including HR, Legal, R&D, Finance, Purchasing/Supplier Quality, Logistics, and global production sites to develop and implement impactful Sustainability and HSE strategies aligned with ZF s corporate goals. Role Overview As the Global Head of Sustainability & HSE, you will be responsible for defining, driving, and embedding sustainability and health, safety, and environment (HSE) initiatives across ZF s global operations. You will lead multi-site HSE functions, oversee regulatory compliance, and champion a culture of sustainability and safety throughout the company. Key Responsibilities Develop and implement a comprehensive Sustainability and HSE strategy, including clear target setting aligned with corporate objectives. Oversee efficient data collection, monitoring, analysis, and reporting (internal and external, including CSRD compliance) of Sustainability and HSE performance metrics. Collaborate cross-functionally with HR, Legal, R&D, Finance, Purchasing, Supplier Quality, Logistics, and production teams to embed Sustainability and HSE best practices. Lead the global HSE function across multiple production sites, managing audits and ensuring compliance with all relevant standards and regulations. Stay abreast of industry trends, evolving regulations, and best practices to ensure ZF s Sustainability and HSE efforts remain cutting-edge. Promote a sustainability and safety-first culture via training programs, communication, and employee engagement initiatives. Develop and deliver Sustainability and HSE training to enhance employee knowledge and commitment. Partner with divisional and corporate Sustainability/HSE teams to drive alignment and collaborative initiatives worldwide. Candidate Profile Master s degree in Science or equivalent professional qualifications. Minimum 15 years of senior leadership experience in sustainability and HSE within global, multi-site organizations. Deep expertise in sustainability frameworks, HSE regulations, and external reporting standards such as CSRD. Comprehensive knowledge of ISO 14001, ISO 45001, and ISO 50001 standards. Strong analytical, strategic thinking, and problem-solving abilities. Exceptional leadership and team management skills with proven ability to inspire and influence across diverse teams. Innovation & Technology Leadership: Work in a cutting-edge environment driving technological advancements. Diverse & Inclusive Culture: Thrive in a workplace that values diversity, equity, and inclusion. Global Reach: Collaborate on international projects with a world-class team. Sustainability Commitment: Contribute to industry-leading eco-friendly and sustainable solutions. Employee Well-being: Benefit from comprehensive wellness programs and flexible work policies. Join Our Team Be a key player in shaping ZF s sustainable future as the Global Head of Sustainability & HSE. If you re passionate about driving impactful change and leading global initiatives, apply now! ZF s Commitment to Diversity, Equity & Inclusion (DEI) At ZF, inclusiveness and diversity are core to our values. We strive to eliminate barriers and enable every employee to reach their full potential. Our DEI commitment is integral to how we innovate, operate, and build the future of mobility. Qualification : Masters degree in Science or equivalent professional qualifications

Job Title: Product Manager SaaS | Full-Time | Coimbatore, Tamil Nadu About Kovai.co Kovai.co is revolutionizing enterprise software with powerful SaaS products like: BizTalk360 Comprehensive monitoring and analytics for BizTalk Server Turbo360 End-to-end observability platform for Azure services Document360 AI-powered knowledge base software With UK headquarters and innovation rooted in India, we re on a rapid growth path targeting $30 million in annual revenue and we re just getting started. Your Role: Product Manager Location: Coimbatore, Tamil Nadu Employment Type: Full-Time Industry: Enterprise Software, B2B SaaS As a Product Manager at Kovai.co, you will own the complete product lifecycle from ideation through launch and optimization, delivering solutions that delight users and drive business growth. Key Responsibilities Drive end-to-end product lifecycle management for our SaaS products. Define product strategy, roadmap, and feature prioritization aligned with business goals. Create clear use cases, user stories, and detailed requirements to guide development. Collaborate closely with design, engineering, and marketing teams to ensure timely, high-quality releases. Analyze product usage data and customer feedback to continuously improve usability and user experience. Lead cross-functional initiatives to launch new features and enhancements successfully. Who You Are 2 4 years experience in product management or software implementation. Strong software engineering background combined with hands-on product management experience. Proven track record managing products through full life cycles in SaaS environments. Proficient in data analysis and modeling with tools like Excel and Google Analytics. Skilled problem-solver with great attention to detail and execution focus. Excellent written and verbal communication skills with an ability to articulate business challenges and solutions. Experience working in Agile/Scrum development teams is preferred. Be part of a fast-growing SaaS company with global reach and ambitious goals. Work alongside passionate teams focused on innovation, customer success, and impact. Opportunity for professional growth and learning in a vibrant culture. Equal Opportunity Employer Kovai.co is committed to fostering diversity and inclusion in the workplace. We welcome candidates from all backgrounds and provide equal opportunities to build rewarding careers. If you re driven to lead impactful products that power businesses worldwide, apply now to join Kovai.co where passion meets purpose.

Position: Technician Assembly (Air Intake) Location: Coimbatore Department: Assembly Air Intake Employee Type: Staff Purpose of the Role Execute **assembly activities for metallic parts** as per daily production plan. Ensure responsiveness to customer needs and **timely delivery**. Maintain quality standards to achieve **zero-defect output**. Optimize **resource utilization**, including materials, tools, and machinery. **100% adherence to standard operating procedures (SOPs)** for defect-free component delivery. Key Responsibilities & Accountabilities Assembly Operations & Quality Execute assembly tasks for **on-time delivery of defect-free products**. Follow assembly processes and **suggest improvements** for quality, delivery, and cost reduction. Maintain **Cost of Poor Quality (COPQ)** within acceptable limits. Analyze and resolve customer complaints using **QC story methodology**. Execute daily workloads, adhering to **cycle times**. Collect **BOM parts** and verify against router & MTS for operations. Manufacture **FAI and production parts with 100% quality**. Perform **Bush & Helicoil, pin installation**, and other specialized assembly operations. Training & Supervision Guide and provide **on-the-job training** to fresh technicians to improve skill levels. Track operator performance, provide feedback, and drive **continuous skill development**. Equipment & Tools Management Ensure machines and tools are **functioning correctly** to meet production targets. Follow assembly work instructions using **pneumatic hand tools and cutting tools**. Maintain knowledge of **consumables specifications**, preparation, application, shelf life, and expiry. Check **jigs & fixtures calibration** before starting work. Ensure inspection parameters are adhered to as per MTS, recording in **SIR reports** with calibrated instruments. Process & Systems Compliance Update **ERP** with stage completion after finishing work order operations. Achieve **OLE (Work Order Scanning) above 90%** as planned. Follow **PPE guidelines**, identify **near-miss incidents**, and implement monthly **Kaizen initiatives**. Continuous Improvement & Learning Collaborate with the automation team to identify use cases and implement **process improvement initiatives**. Stay updated on latest technologies and tools in assembly; suggest and implement them where applicable.

Job Title: Mechanical Design Engineer Department: ETG Location: Coimbatore Experience Required: 5 10 Years Education: B.E / B.Tech in Mechanical Engineering or related fields M.E / M.Tech in Mechanical Engineering or related fields Job Summary: We are looking for a skilled and experienced Mechanical Design Engineer to lead the design and development of fuel, oil, and water pumps for automotive applications. The ideal candidate should have strong CAD skills, hands-on experience with prototyping and validation, and a deep understanding of component manufacturing and system integration. Key Responsibilities: Lead the design and development of mechanical pump systems for automotive applications (fuel, oil, water). Create detailed 3D and 2D CAD designs using Creo; manage design data using PLM systems. Support prototype builds and testing at bench and vehicle levels. Conduct FEA and CFD simulations to optimize performance, durability, and design integrity. Collaborate with cross-functional teams to ensure timely and efficient project execution. Coordinate with suppliers for component feasibility, tooling, and manufacturing processes (die casting, plastic injection, etc.). Prepare BOMs, perform cost estimations, and explore opportunities for cost reduction. Manage product validation, resolve issues, and implement corrective actions effectively. Interact with customers to gather requirements, conduct design reviews, and provide technical support. Ensure all designs comply with industry standards and drive continuous improvement in design quality and cost efficiency. Technical Expertise Required: Strong understanding of Fuel Pump, Oil Pump, and Water Pump design principles. Proficiency in 3D CAD tools Creo preferred. Experience with aluminium die casting, pressure casting, plastic injection moulding, and gravity casting (GI). Skilled in GD&T, tolerance stack-up analysis, and Design for Manufacturability & Assembly (DFMA). Familiarity with APQP, PPAP, DFMEA, DVP&R, and PLM/SAP systems. Qualification : M.E / M.Tech in Mechanical Engineering or related fields

Senior HR Executive Location: Coimbatore, Tamil Nadu Experience: 4+ Years About Winfomi Winfomi is a dynamic and rapidly growing Salesforce consulting firm, committed to delivering innovative solutions and exceptional customer satisfaction. With over three years in the industry, we empower businesses to unlock the full potential of the Salesforce platform through dedicated expertise and collaborative teamwork. Job Summary We are looking for a proactive and experienced Senior HR Executive to join our HR team in a fast-paced IT services/startup environment. This role involves managing HR operations, recruitment, payroll, and statutory compliance. We encourage female candidates to apply as part of our gender diversity initiative. Key Responsibilities HR Operations Manage the full employee lifecycle from onboarding to offboarding. Maintain accurate employee records in HRMS/HRIS systems. Address employee queries and support HR policy enforcement. Drive employee engagement and foster a positive workplace culture. Recruitment & Talent Acquisition Lead end-to-end recruitment: sourcing, screening, interviewing, offering, and onboarding. Collaborate with department heads to meet hiring needs. Use job boards, LinkedIn, referrals, and other sourcing platforms effectively. Maintain recruitment dashboards and hiring reports. Payroll & Compensation Process monthly payroll accurately and timely. Maintain leave, attendance, and salary records. Handle full and final settlements and coordinate with Finance. Ensure correct application of statutory deductions (PF, ESI, PT). Statutory Compliance Ensure adherence to labor laws and HR regulations. Stay updated on labor law changes relevant to the IT sector. Required Skills & Qualifications Master s degree in HR, Business Administration, or a related field. Minimum 4 years of HR experience in IT services or startup environments. Strong knowledge of payroll, PF, ESI, and statutory compliance. Proficient in Excel and HRMS platforms. Excellent verbal and written communication skills. Ability to work independently and thrive in a dynamic environment. Preferred Female candidates encouraged to apply to support gender diversity goals. Experience in HR for fast-growing technology or IT service companies. Join Winfomi and be part of a vibrant team shaping the future of Salesforce consulting. Apply today! Qualification : Masters degree in HR, Business Administration, or a related field.