Churn Reduction Jobs in Mohali

we Are Seeking A Highly Motivated And Enthusiastic Individual To Join Our Customer Success Team. As A Member Of This Team, You Will Play A Crucial Role In Building Relationships With Potential Clients And Driving Sales Growth. If You Enjoy Engaging With People, Have Excellent Communication Skills, And Are Driven To Achieve Results, This Position Is Perfect For You. what You Need For This Position bachelor's Degree In Business, Marketing, Or A Related Field proven Experience In A Customer Success Or Account Management Role, Preferably In The It Sector strong Interpersonal And Communication Skills, With The Ability To Build Rapport And Effectively Engage With Clients excellent Problem-Solving And Analytical Skills, With A Data-Driven Approach To Decision-Making ability To Manage Multiple Clients And Projects Simultaneously, While Maintaining A High Attention To Detail self-Motivated And Proactive, With A Passion For Delivering Exceptional Customer Experiences familiarity With Crm Software And Customer Success Tools Is A Plus ability To Thrive In A Fast-Paced And High-Pressure Environment. demonstrated Eagerness To Learn, Grow, And Contribute To The Team's Success. availability For Full-Time In-Office Work. what You Will Be Doing serve As The Primary Point Of Contact For Assigned Clients, Building Strong Relationships And Understanding Their Business Needs And Objectives proactively Engage With Clients To Ensure They Are Maximizing The Value Of Our Products And Services provide Product Demonstrations, Training, And Onboarding Support To Clients identify Opportunities For Upselling And Cross-Selling Based On Client Needs And Goals collaborate With Internal Teams To Address Client Issues And Concerns In A Timely Manner monitor Client Usage And Performance Metrics To Identify Areas For Improvement And Make Recommendations conduct Regular Business Reviews And Present Reports To Clients On Their Progress And Achievements act As A Trusted Advisor To Clients, Offering Strategic Guidance And Best Practices stay Updated On Industry Trends And Developments To Provide Relevant Insights And Recommendations To Clients foster A Culture Of Customer Success Within The Company And Contribute To The Overall Improvement Of Our Customer Success Processes And Strategies conduct Research To Identify New Business Opportunities And Stay Updated On Industry Trends. visiting Potential Prospects In Person To Provide Demonstrations Of Our Products And Services. onboard New Partners And Ensure Their Successful Integration With Our Products And Service cultivate Long-Term Relationships With Partners And Customers And Maximize Sales Opportunities. meet Departmental Goals And Achieve Key Performance Indicators (kpis). assist With Other Duties As Assigned To Support The Overall Success Of The Team. Qualification : bachelor's Degree In Business, Marketing, Or A Related Field

Job Title: Product Analyst Location: Mohali About the Role As a Product Analyst, you will play a critical role in helping us build data-driven, user-centric features on the BotPenguin platform. You will work closely with Product Managers, Design, Engineering, Marketing, and Customer Success Teams to analyze user behavior, validate feature performance, and uncover growth opportunities through actionable insights. This is an exciting opportunity to join a high-growth product team and influence strategic decisions at the intersection of data, product design, and customer experience. What you need for this role Education: Bachelor s degree in Computer Science, Business Analytics, Engineering, Statistics, or related field. Experience: 1 3 years of experience in a product or data analyst role within a SaaS or tech product environment. Technical Skills: Strong expertise in MongoDB and data visualization tools (e.g., Tableau, Power BI, Metabase). Familiarity with Google Analytics, Mixpanel, Hotjar, or other product analytics platforms. Hands-on experience working with Excel/Google Sheets, building dashboards, and extracting user insights. Knowledge of product lifecycle, user funnels, A/B testing, and cohort analysis. Bonus: Exposure to Python, R, or basic scripting for data processing. Soft Skills: Excellent analytical and problem-solving skills. Strong communication and storytelling abilities able to translate data into strategic insights. Proactive attitude with a willingness to own initiatives and drive improvements. Keen interest in product design, user experience, and tech innovation. What you will be doing Collaborate with Product Managers to define key metrics, success criteria, and feature adoption benchmarks. Analyze platform usage, customer behavior, and market data to discover pain points and opportunity areas. Generate and maintain weekly/monthly product reports and dashboards for cross-functional teams. Design and evaluate A/B tests, feature rollouts, and experiments to improve user engagement and retention. Work with the Engineering team to ensure accurate data tracking and event instrumentation. Monitor product KPIs and proactively raise red flags for anomalies or unexpected trends. Participate in roadmap discussions, contributing insights backed by data. Assist in user segmentation and support marketing and CS teams with insights for personalized communication and retention strategies. Assist on any other related to the product development or management if required. Top reasons to work with us Lead the architecture and evolution of a fast-growing AI product used globally. Be part of a cutting-edge AI startup driving innovation in chatbot automation. Work with a passionate and talented team that values knowledge-sharing and problem-solving. Growth-oriented environment with ample learning opportunities. Exposure to top-tier global clients and projects with real-world impact. Flexible work hours and an emphasis on work-life balance. A culture that fosters creativity, ownership, and collaboration. Qualification : Bachelors degree in Computer Science, Business Analytics, Engineering, Statistics, or related field.