Citrix Cloud Jobs in Bengaluru

814 Jobs Found

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Mts - Software Development (cloud Ai Network Security Developer)

Aviatrix Systems

1-3 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

MTS - Software Developer (Cloud AI Network Security Developer) Location: Bengaluru Company: Aviatrix Experience: 1 3 years About Aviatrix: Aviatrix is a cloud network security leader trusted by over 500 enterprises. We specialize in securing multi-cloud environments, offering runtime protection and advanced control for modern cloud infrastructures. Role Strategy & Impact In this role, you will build next-generation intelligent cloud network security solutions. You will focus on developing Python/Go microservices that fuse network visibility with LLM-driven insights to redefine cloud firewall capabilities. Technical Requirements Core Competencies: Development: Professional experience in Go (Golang) or Python. Cloud Networking: Fundamentals of Routing, NAT, VPNs, and Subnets. Security: Understanding of Firewall concepts (ACLs) and Zero Trust architecture. AI Integration: Experience using AI/LLM APIs (OpenAI, Vertex AI, etc.). Data Infrastructure: Workflows involving Kafka, data ingestion, and stream processing. Cloud Ecosystem: Hands-on familiarity with AWS, Azure, or GCP. Preferred Qualifications: Network Observability: Experience with NetFlow, IPFIX, or VPC Flow Logs. Modern DevOps: Hands-on with Kubernetes, Container Networking, and Terraform. Generative AI: Knowledge of Prompt Engineering or RAG-based systems. Key Responsibilities Control Plane Development: Build services for firewall rules and policy orchestration. AI Workflows: Integrate LLM-based assistants for anomaly detection and alert summarization. Telemetry Pipelines: Maintain high-performance data pipelines for security event metrics. Security Logic: Design logic for threat pattern recognition and posture scoring. Benefits & Why Join Us Global Benefits: Private medical, pension, and life assurance. Work-Life Balance: Generous holiday allowance and annual wellbeing stipend. Growth Mindset: We value diverse paths if you are passionate about AI and Security, we want to hear from you.

MTS Software Development Software Development Cloud
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Senior Backend Engineer, Cloud Platform

Postman

6+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Senior Backend Engineer, Cloud Platform Location: Bengaluru Work Type: Full-Time About Postman Postman is the world s leading API platform, empowering over 40 million developers and 500,000 organizations, including 98% of the Fortune 500, to build and manage APIs efficiently. We simplify each step of the API lifecycle, enabling teams to create better APIs, faster. Founded in Bengaluru, Postman is headquartered in San Francisco, with offices in Boston, New York, and Bengaluru. We are privately held, backed by Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. The Opportunity We are looking for a Senior Backend Engineer to join our Cloud Platform Team. You will design and implement robust backend systems and APIs that support internal tooling and enhance the productivity of Postman s engineering organization. This role requires a combination of strong backend expertise, problem-solving ability, and collaboration skills. Key Responsibilities Design & Development Build scalable and maintainable backend solutions. Develop high-quality APIs using modern backend technologies. Optimize applications for speed, performance, and scalability. Collaboration & Communication Work closely with frontend engineers, designers, and product managers to deliver innovative solutions. Participate in code reviews, sharing knowledge and maintaining code quality. Tooling & Integration Develop tools and components to support other engineering teams workflows. Integrate with backend services and APIs to deliver comprehensive solutions. Maintenance & Improvement Continuously refactor and optimize backend systems. Stay updated on industry trends and emerging technologies to keep Postman s platform cutting-edge. About You Education & Experience Bachelor s degree in Computer Science, Engineering, or equivalent experience. 6+ years of backend development experience, preferably in SaaS or cloud platforms. Technical Skills Strong proficiency in Java, Spring, and Kubernetes. Experience with Helm and Argo is a plus. Knowledge of RESTful APIs and asynchronous request handling. Familiarity with Git and version control best practices. Soft Skills Excellent problem-solving skills and attention to detail. Strong collaboration and communication abilities. Comfortable in a fast-paced, agile development environment. Flexible hybrid work model with a collaborative team environment. Full medical coverage, flexible PTO, wellness reimbursement, and monthly lunch stipend. Wellness programs, team-building events, and donation-matching initiatives. Inclusive, growth-oriented culture where every team member can thrive. Our Values Curiosity: Explore and innovate boldly. Transparency: Communicate openly about successes and failures. Focus: Deliver results aligned with Postman s vision. Inclusion: Every voice matters. Excellence: Strive for the best products and experiences. Qualification : Bachelors degree in Computer Science, Engineering, or equivalent experience

Senior Backend Engineer Senior engineer Backend Engineer
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Data Architect

Acqueon

15+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Position Title: Data Architect Department: R&D Engineering Location: Bangalore Experience: 15+ Years Industry: SaaS / Conversational Engagement / Customer Experience Technology About Acqueon: Acqueon is a leading provider of conversational engagement software that enables customer-centric enterprises to proactively engage with their customers across voice, messaging, and email channels. By leveraging a powerful data platform, predictive models, and intelligent workflows, we help brands enhance customer experience, improve collections, and drive revenue growth. With over 200 global clients, Acqueon is at the forefront of AI-powered customer engagement. Role Overview: We are seeking a visionary and technically hands-on Data Architect to lead the development of enterprise-scale data platforms and engineering solutions. You will work closely with Product Owners, Engineering Leadership, and cross-functional teams to define and execute a strategic technology roadmap aligned with Acqueon s business goals. As a key member of our R&D team, you ll lead the design and development of highly scalable, low-latency, fault-tolerant data systems, while mentoring top-tier engineering talent and driving high-impact product features. Key Responsibilities: Architect & Lead: Design and lead development of scalable data architectures and solutions supporting real-time and batch processing, analytics, and enterprise applications. Strategic Ownership: Define and implement the data strategy, technology roadmap, and long-term architecture vision for Acqueon s platforms. Leadership: Manage and mentor a team of senior developers and engineers, fostering innovation, ownership, and delivery excellence. Cross-functional Collaboration: Work with Product, Sales, Engineering, and Customer teams to align on feature development and delivery strategy. Project Management: Oversee the end-to-end delivery of complex features, ensuring adherence to timelines, scalability, and quality standards. System Design: Review architecture and design for robustness, performance, and fault tolerance, including multi-region, high-availability setups. R&D Enablement: Collaborate with international R&D teams and align development efforts across global product initiatives. Innovation & Optimization: Drive architectural decisions, recommend performance improvements, and ensure best practices for enterprise-scale data solutions. Required Skills & Experience: Education: Bachelor s or Master s in Computer Science, IT, or related field. Experience: 15+ years in software development and data architecture, with leadership experience in managing engineering teams. Architecture Expertise: Proven experience in designing scalable, concurrent, distributed, and highly available data systems. Database Proficiency: Strong in SQL/NoSQL databases Experience with MS SQL, Aerospike, DynamoDB, Snowflake In-depth knowledge of micro-partitions, cluster keys, warehouse cloning, time travel in Snowflake Strong in writing and tuning complex stored procedures ETL & Pipelines: Experience in building ETL pipelines and integrating data from S3, Kinesis Streams, APIs Cloud & DevOps: Strong understanding of Docker, AWS, and cloud-native deployment architectures Setting up multi-region resilience, disaster recovery strategies Technologies: Elasticsearch, AWS data services, container orchestration Big Data & Analytics: Exposure to analytical processing and statistical modeling is a plus Leadership: Strong project management skills, stakeholder engagement, and team mentoring experience Preferred Qualifications: Background in customer engagement, VDI, Cybersecurity, or Secure Access technologies Previous experience working with distributed R&D and product teams Knowledge of Acqueon, Citrix, VMware, Omnissa platforms is a plus Certifications in AWS, Snowflake, or similar technologies are an advantage Soft Skills & Behavioral Traits: Strong verbal and written communication skills Strategic thinking with hands-on execution ability High accountability and ownership mindset Ability to work in a fast-paced, dynamic, startup-like environment Comfortable with ambiguity and context-switching Team player with the ability to lead by influence and collaboration Be a part of a fast-growing, AI-driven SaaS company disrupting the customer engagement space Work on cutting-edge technologies with global product teams Ownership of end-to-end solutions and ability to shape the data platform of the future A culture that promotes innovation, agility, and career growth

Data Architect Data architect Full-Time Data Architecture
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Partner Presales Engineer

Accops Systems

9-16 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Position Title: Partner Presales Engineer Location: Bangalore Experience: 9 to 16 years Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology) Company: Accops Systems Pvt. Ltd. A leader in secure workspace access and application delivery, specializing in Zero Trust Network Access (ZTNA), desktop virtualization, and remote access solutions. Role Overview: We are looking for an experienced and technically strong Partner Presales Engineer to lead, mentor, and collaborate with both internal presales teams and external partners. This role requires a blend of deep technical expertise, strong communication, team leadership, and customer engagement skills to drive partner enablement and solution positioning. Key Responsibilities: Lead and mentor the Presales team, ensuring alignment with company goals, skill development, and motivation Partner closely with Sales Account Managers to support end-to-end presales activities Conduct detailed product presentations, whiteboarding sessions, and live demos both virtually and onsite Own and drive solution design, sizing, and architecture of Accops and associated third-party solutions Prepare technical documents including: Competitive analysis Architecture documentation Statements of Work (SoW) Support and train partner sales and presales teams on Accops solutions Build and maintain a strong knowledge base including FAQs, best practices, KB articles, and tutorial videos Manage customer expectations, maintain consistent communication, and ensure high satisfaction levels Stay updated with industry trends, emerging technologies, and competitive landscape Collaborate with R&D and Product teams for continuous feedback and product improvements Engage with customers at management and technical levels, articulating both business value and technical depth Provide technical input during RFP/RFI responses and assist in bid management Deliver technical training, solution workshops, and partner onboarding sessions Technical Skills & Knowledge: Strong foundation in Windows and Linux operating systems In-depth knowledge of networking concepts: DNS, DHCP, routing, VPNs, Active Directory, SAML, SSL, HTTPS, etc. Experience with security solutions: Firewalls, ZTNA, CASB, SASE, MFA, Identity Federation Expertise in at least one Desktop Virtualization platform: Citrix, VMware Horizon, WVD, MS RDP, etc. Familiarity with cloud platforms like Azure and AWS is a plus Knowledge of solution architecture, capacity planning, and system integration Exposure to licensing models (e.g., Windows Server, RDS CALs) Prior experience in presales roles within startups is highly desirable Behavioral Competencies: Strong communication skills (verbal and written) Demonstrated leadership abilities and team management experience Analytical thinker with a logical approach to problem-solving High degree of accountability, initiative, and ownership Flexible and adaptable to changing priorities Customer-focused with the ability to build strong business relationships Nice to Have: Prior experience working with Accops products Experience in VDI, VPN, MFA, MDM, cloud security solutions Exposure to customer interactions at the executive level Qualification : BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Presales Engineer Partner engineer Presales engineer Full-Time
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IT Manager

Thoughtfocus

12+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: IT Manager Location: Bangalore, India Experience: 12-15 Years Employment Type: Full-Time Role Overview: We are seeking a seasoned IT Manager with strong technical expertise and proven experience in managing IT infrastructure projects. The ideal candidate will lead data center migrations, cloud initiatives, networking, and enterprise infrastructure, ensuring robust, secure, and scalable IT operations. Key Responsibilities: Manage end-to-end IT infrastructure projects including data center migrations, cloud deployments (AWS, Azure, GCP), and networking upgrades. Oversee enterprise infrastructure ensuring high availability, security, and disaster recovery readiness. Lead cross-functional teams while coordinating multiple projects in fast-paced environments. Manage project budgets and implement cost control measures for large-scale infrastructure programs. Implement and adhere to best practices guided by ITIL, PMI, or PRINCE2 frameworks. Collaborate with cybersecurity teams to enforce security policies and controls. Utilize project management tools such as Jira, MS Project, and ServiceNow for effective tracking and reporting. Provide leadership and mentorship to technical teams, driving continuous improvement and operational excellence. Required Skills & Qualifications: 12-15 years of experience in IT infrastructure project management. Strong technical background in cloud platforms (AWS, Azure, GCP), data centers, networking, and enterprise systems. Solid knowledge of ITIL, PMI, or PRINCE2 frameworks. Proven experience in budget management and cost optimization. Deep understanding of cybersecurity principles, disaster recovery, and infrastructure resilience. Excellent communication, leadership, and stakeholder management skills. Hands-on experience with project tracking and service management tools like Jira, MS Project, ServiceNow, or equivalents. Preferred Qualifications: Certifications: PMP, ITIL, PRINCE2, AWS/Azure Cloud certifications (highly desirable). Experience with DevOps practices, automation, and Infrastructure as Code (IaC). Knowledge of hybrid cloud strategies and emerging infrastructure technologies.

IT Manager It manager Manager it Full-Time
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Aws Cloud Architect

Aptean

5+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Cloud Architect SRE Location: Bangalore, India Shift: Rotational Shift Overview At Aptean, we build tailored ERP solutions that power transformation across industries from food production to manufacturing. In a world of generic enterprise software, our targeted products stand apart, delivering measurable results. With over 50 products, 3,000+ employees, and a global customer base, now is the perfect time to grow your career with us. About the Role We are looking for a highly skilled Cloud Architect SRE with deep expertise in Amazon Web Services (AWS) to lead the design, implementation, and management of cloud infrastructure. You ll play a pivotal role in defining our cloud strategy, enhancing system reliability, optimizing performance, and ensuring high availability and security across environments. Key Responsibilities Cloud Architecture & Strategy Design scalable, secure, and resilient AWS cloud architectures. Define and maintain architectural standards, templates, and best practices. Drive cloud governance, including IAM, PIM/PAM, and policy enforcement. Infrastructure & Automation Manage and troubleshoot AWS IaaS and PaaS services. Expertise in Windows Server OS, DNS, DHCP, RDWeb, and domain controllers. Implement automation and scripting for reporting, inventory, and orchestration. Optimize cloud resources for performance, reliability, and cost efficiency. Security & Compliance Implement AWS security controls including IAM, encryption, and network protection. Ensure compliance with frameworks like SOC2, BUPA, and internal policies. Conduct regular security assessments and resolve vulnerabilities. Cost Optimization Analyze and reduce cloud costs using AWS Cost Explorer, Trusted Advisor, etc. Leverage reserved and spot instances, right-sizing, and efficient resource management. Documentation Create and maintain detailed documentation including architecture diagrams, SOPs, and technical guides. Qualifications Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 5+ years of hands-on experience designing and deploying AWS cloud architectures. Proven experience with AWS services such as EC2, S3, VPC, IAM, RDS, and CloudFormation. Proficiency with Infrastructure as Code (Terraform, CloudFormation). Strong understanding of networking protocols and DevOps principles. Certifications (preferred): AWS Certified Solutions Architect Professional AWS Certified DevOps Engineer Professional Soft Skills: Strong analytical and troubleshooting abilities Excellent communication and team collaboration Proactive and self-driven with the ability to work independently If you're passionate about solving complex technical challenges and shaping the future of cloud infrastructure, Aptean is the place for you. Our culture values diversity, inclusion, and collaboration where every voice matters and innovation thrives. Diversity & Inclusion at Aptean Aptean is committed to fostering a diverse, inclusive workplace. We celebrate differences in race, gender identity, sexual orientation, religion, disability, age, and background believing that diverse teams drive innovation and better results for our customers. Qualification : Bachelors degree in Computer Science, Information Technology, or a related field.

AWS Cloud Aws cloud Cloud aws Architect
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Cloud Engineer-azure

Camsdata Technologies India Pvt. Ltd.

2+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Cloud Engineer Azure | Bangalore, India Location: Bangalore (Bengaluru) Experience: 2 to 8 Years Industry: IT Software / Cloud Computing Job Summary: We are looking for a skilled Cloud Engineer with expertise in Microsoft Azure to manage, optimize, and support cloud infrastructure solutions. The ideal candidate will have hands-on experience administering Azure cloud environments, implementing security best practices, and automating cloud operations. Key Responsibilities: Administer and support public cloud infrastructure, with at least 2 years of experience in Azure cloud services Manage Azure Compute resources including App Services, Virtual Machines, and Azure Kubernetes Service (AKS) Handle Azure storage and database services such as SQL Database, Blob Storage, and configure Azure Networking components including Azure Firewall, VPN, Load Balancer, and Private Link Utilize Azure native management tools including Azure Blueprints, Azure Policy, Azure Monitor, and backup solutions Implement and monitor security tools such as Azure Security Center, Azure Sentinel, Azure Defender, and manage Azure Key Vault and Azure Active Directory (AAD) Drive automation and Infrastructure-as-Code (IaC) using Azure Automation, Azure DevOps, PowerShell DSC, and scripting languages Develop and maintain automation scripts using Python or PowerShell Collaborate within DevSecOps teams to ensure secure, scalable, and reliable cloud deployments Required Skills: Proven experience with Microsoft Azure cloud services Strong knowledge of Azure Compute, Storage, Database, and Networking services Experience with Azure security tools and best practices Familiarity with Infrastructure-as-Code (IaC) tools and automation frameworks Proficiency in at least one scripting language such as Python or PowerShell Good understanding of cloud security and compliance standards Azure certifications (AZ-104, AZ-303, AZ-500) are highly desirable Preferred Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field Experience with continuous integration and continuous deployment (CI/CD) pipelines Familiarity with DevSecOps culture and tools Work with cutting-edge cloud technologies and global teams Opportunity for continuous learning and professional growth in cloud computing Engage in challenging projects that impact business-critical applications Qualification : Bachelors degree in Computer Science, Information Technology, or related field

Cloud Engineer Cloud engineer Azure Azure cloud
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Cloud Architect

Camsdata Technologies India Pvt. Ltd.

8+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Cloud Architect Bangalore, India Location: Bangalore (Bengaluru) Experience: 8 to 15 Years Industry: IT Software / Cloud Computing Job Summary: We are seeking a seasoned Cloud Architect with deep expertise in designing and implementing secure, scalable cloud solutions across public and private cloud platforms. The ideal candidate will have strong knowledge of enterprise application and integration patterns, cloud-native microservices, and security architecture. Key Responsibilities: Architect and design cloud solutions leveraging AWS, Microsoft Azure, and Google Cloud Platform (GCP) Develop microservices-based applications using Docker and Kubernetes, and deploy them on cloud platforms Define security architectural requirements, including threat modeling, identity and access management, PKI, and secrets management Ensure cloud environments adhere to security protocols, compliance standards, and best practices for authentication and authorization Work with a wide range of cloud services including storage, networking, and security components Apply knowledge of Big Data ecosystems such as Hadoop and NoSQL databases to design scalable data processing architectures Deploy and manage cloud infrastructure using Terraform for infrastructure as code (IaC) Utilize configuration management tools like Puppet, Chef, and continuous integration tools such as Git and Jenkins Collaborate within Agile teams to deliver cloud architecture solutions efficiently Stay updated on emerging open-source technologies and integrate them into cloud architectures when applicable Required Skills & Qualifications: Extensive experience with both public and private cloud technologies Strong understanding of Enterprise Application Patterns and Integration Patterns Hands-on experience with containerization, microservices, and orchestration tools (Docker, Kubernetes) In-depth knowledge of cloud security, including threat modeling and compliance requirements Proficiency in managing cloud infrastructure on AWS, Azure, and/or GCP Familiarity with Big Data platforms and NoSQL databases Skilled in Infrastructure as Code (IaC) tools, especially Terraform Experience with automation and configuration management tools like Puppet, Chef, Git, and Jenkins Comfortable working in Agile development environments Preferred Qualifications: Bachelor s or Master s degree in Computer Science, Information Technology, or related field Relevant cloud certifications such as AWS Certified Solutions Architect, Azure Solutions Architect Expert, or Google Cloud Professional Architect Strong communication skills to articulate complex cloud architectures to diverse stakeholders Lead the design of innovative, secure, and scalable cloud architectures Work with cutting-edge cloud and container technologies in a dynamic environment Opportunity to grow professionally with access to training and certifications Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or related field

Cloud Architect Cloud architect Full-Time Cloud Architecture
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Senior Software Engineer - Cloud Native Protection

Rubrik

4+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Senior Software Engineer Cloud Native Protection Location: Bangalore, India About the Team Rubrik s Cloud Native Protection team safeguards customer data on public cloud platforms. With cloud data growing rapidly and cyber threats increasing, the team builds scalable, secure solutions to protect, search, and analyze cloud data efficiently. Operating like a startup within a startup, the team tackles complex engineering challenges in a culture driven by strong engineering values and collaboration. About the Role As a Senior Software Engineer, you will be a key technical leader responsible for driving complex projects, designing scalable cloud-native software, and mentoring team members. You ll work closely with other engineers and cross-functional partners, bringing technical expertise, initiative, and leadership to deliver impactful solutions. What You ll Do Design, develop, test, deploy, maintain, and improve cloud native protection software. Tackle open-ended, complex problems, leading investigation and scoping efforts. Own project execution and ensure successful delivery of assigned work. Mentor and guide junior engineers, fostering their growth. Collaborate with product management, QA, UI/UX, documentation, and support teams. Experience & Qualifications Education & Experience: Bachelor s or Master s degree in Computer Science or related field. 4+ years of professional experience in software development. Technical Skills: Proficient in one or more programming languages: Go, Java, C/C++, Scala, Python. Experience with public cloud platforms (AWS, Azure, GCP) is a plus. Familiarity with Docker, containers, Kubernetes, and microservices architectures is a bonus. Strong understanding of SDLC, design patterns, and software engineering best practices. Leadership & Collaboration: Proven problem-solving skills and attention to detail. Experience reviewing and designing software artifacts with high quality. Strong leadership and communication skills with a track record of mentoring others. Ability to work independently and deliver impactful results on complex projects. Rubrik is committed to securing the world s data through Zero Trust Data Security . Our platform combines machine learning and cloud-native technology to protect enterprises against cyberattacks, insider threats, and operational disruptions, ensuring data availability and integrity even under adverse conditions. Qualification : Bachelors or Masters degree in Computer Science or related field.

Senior Software Senior software Engineer Senior engineer
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Systems Development Engineer, Google Cloud

Google Careers

3+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Systems Development Engineer Google Cloud Location: Bengaluru, Karnataka, India Company: Google Minimum Qualifications Bachelor s degree in Computer Science, Information Technology, or a related field; or equivalent practical experience. 2+ years of experience with systems automation. 2+ years of experience in technical infrastructure (e.g., deployment, maintenance, troubleshooting). Preferred Qualifications 3+ years of experience in systems design and implementation. About the Role As a Systems Development Engineer (SDE) at Google Cloud, you will be part of a team responsible for managing and scaling critical services and infrastructure. This role emphasizes automation, reliability, and observability, using engineering practices to eliminate manual toil and improve system efficiency. Google SDEs design and build the tools and systems that power the infrastructure for Google s services, transforming telemetry into actionable insights and proactively solving operational challenges. You ll have the opportunity to work on impactful, large-scale projects in an environment that fosters learning, collaboration, and growth. Key Responsibilities Participate in on-call rotations and incident response, managing services within your domain. Troubleshoot infrastructure and system issues, evaluate diagnostic data, and recommend solutions. Resolve tickets and bugs within defined service-level objectives (SLOs). Collaborate with primary responders to maintain high availability and reliability of systems. Contribute to the design and implementation of systems and services in related domains. Work directly with customers to gather requirements, define distributed system needs, and propose solutions. Develop automation tools and systems to improve efficiency and reduce operational overhead. About Google Cloud Google Cloud helps organizations transform their business with advanced technologies and enterprise-grade solutions. With a focus on sustainability, innovation, and scalability, Google Cloud serves customers in over 200 countries and territories, providing the tools and infrastructure necessary to solve the world s most complex business challenges. Qualification : Bachelor's degree in Computer Science or IT-related field, or equivalent practical experience.

Systems Development Systems development Engineer Systems Engineer
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End User Computing Sales Engineer

Dell Technologies

4+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

End User Computing Sales Engineer Location: Bengaluru, India Company: Dell Technologies Team: Client Solutions Group Role Overview As a Sales Engineer, you will be a technical advisor to Dell's sales teams, helping define and present Dell's value in End User Computing (EUC) solutions. You'll guide customers through evaluations, proof of concepts, and solution demonstrations, ensuring successful adoption of Dell s client technologies. Key Responsibilities Collaborate with regional sales teams to create effective account plans. Deliver product demonstrations and proof of concept sessions. Help customers evaluate Dell s EUC portfolio (e.g., VDI, cloud clients, desktops, laptops). Provide technical support and best practices guidance. Engage in onsite and virtual customer meetings (some travel involved). Required Experience 4 6 years of experience in IT or technical pre-sales (e.g., systems admin, consulting, integration). Strong knowledge of EUC environments and endpoint deployment. Ability to manage multiple priorities in a dynamic setting. Preferred Skills Experience with virtualization and remote desktop tech: Citrix, VMware Horizon. Familiarity with Microsoft Server OS (2012/2016) and Windows 10. Systems Management and Technical Certifications are a plus. Dell offers a collaborative work environment, cutting-edge technology, and a focus on career growth and meaningful impact. You ll work with some of the best minds in tech, helping global organizations transform how they work and operate.

User Computing End user computing Sales Engineer
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Principal Engineer, Google Cloud VMware Engine

Google Careers

15+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Principal Engineer, Google Cloud VMware Engine Google - Bengaluru, Karnataka, India Join Google Cloud in Bengaluru, Karnataka, India and play a pivotal role in the Google Cloud VMware Engine (GCVE) team! Our mission is to empower customers to seamlessly move their VMware-based applications to Google Cloud without altering their existing apps, tools, or processes. As a Principal Engineer, you will spearhead the technical strategy for GCVE, driving the development of highly performant and scalable infrastructure with fully redundant and dedicated networking. You will ensure the availability necessary for demanding enterprise workloads and pioneer innovative solutions to dramatically reduce cloud migration timelines. In this critical role, you will lead the execution and delivery of the overall GCVE Systems Design. This includes influencing compute server design, platform architecture, network fabric, large cluster level Service Level Objectives (SLOs), reliability, observability, and alerting. You will also be instrumental in how these systems integrate with the broader Google Cloud Infrastructure and Services. Collaboration with external partners, particularly VMware, to co-create groundbreaking solutions will be a key aspect of this role. Leveraging your deep understanding of emerging cloud technologies, you will address the unique cloud requirements of VMware workloads. Your technical expertise will be crucial in bringing innovative software solutions to market, understanding enterprise workload requirements, and utilizing open source technologies. Google Cloud is dedicated to accelerating every organization's digital transformation. We provide enterprise-grade solutions leveraging Google s cutting-edge technology and developer-friendly tools. Join us as a trusted partner for customers in over 200 countries and territories, enabling their growth and solving their most critical business challenges. Responsibilities: Develop a forward-thinking technical roadmap for the Google Cloud VMware Engine organization, fostering continuous innovation and the implementation of novel systems solutions. Design, build, and deploy highly scalable solutions leveraging Google compute platforms, robust hardware, advanced networking, and sophisticated software infrastructure to deliver exceptional systems for VMware workloads at scale. Collaborate effectively across engineering teams involved in the build, design, and implementation of hardware and software spanning infrastructure domains such as platforms, server architecture, compute, storage, networking, and data analytics. Influence and establish best engineering practices for managing robust and scalable systems to proactively address exponential market demand. Provide technical leadership for cloud developer technology within Google and manage collaborations with cross-functional Engineering teams to optimize the adoption of Google Cloud Platform capabilities, both internally and for the broader cloud industry. Minimum Qualifications: Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience. 15 years of experience in hardware and software design, data structures, and algorithms. Preferred Qualifications: Master's degree. Proven experience in delivering successfully within stipulated timelines. Demonstrated experience in successfully building software and large-scale distributed systems. Comprehensive understanding of private and public cloud design considerations and limitations in virtualization, global infrastructure, hypervisor technologies, networking, data storage, and security. Exceptional ability to work cross-functionally, partnering effectively with groups such as Sales, Engineering, Product Management, Product Marketing, UX, and UI, skillfully brokering trade-offs with stakeholders and understanding their diverse needs. Excellent narrative and storytelling skills with a proven ability to drive usage, adoption, and market momentum. Qualification : Bachelor's degree in Computer Science, Electrical Engineering, or equivalent practical experience.

Principal Engineer Principal engineer Google Cloud
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Partner Engineer, Google Cloud

Google Careers

10+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Partner Engineer, Google Cloud Google - Bengaluru, Karnataka, India Join Google in Bengaluru, Karnataka, India and become a key enabler of the Google Cloud partner ecosystem! We're looking for a seasoned Partner Engineer to work closely with our partner development managers, fostering growth and providing crucial technical support to our partners. Your expertise will be vital in understanding our partners' technical capabilities and recommending the ideal partners and solutions to our valued customers. In this role, you will guide partners in leveraging Google Cloud services to accelerate their time-to-market, differentiate themselves from competitors, and unlock new avenues for business growth. You will be instrumental in ensuring our partners' success during the critical migration and deployment phases, equipping them with full access to Google Cloud's essential artifacts, tools, templates, and best practices. You will also play a key role in educating prospective partners on Google Cloud's features, assisting them in building innovative solutions, and collaborating with our product marketing and engineering teams to drive continuous improvements to our Google Cloud offerings. Google Cloud is committed to empowering organizations worldwide to digitally transform their businesses. We deliver enterprise-grade solutions powered by Google s cutting-edge technology and provide developers with sustainable building tools. As a trusted partner for customers across more than 200 countries and territories, we enable growth and solve their most complex business challenges. Responsibilities: Empower System Integrator (SI) partners and Independent Software Vendors (ISV) technical teams by enhancing their skills, capabilities, and capacity through effective prototyping and compelling product integration demonstrations. Guide customers through thorough assessments of their existing legacy application environments. Collaborate closely with partner managers to strategically identify and recruit high-potential partners within the market and diligently monitor their delivery capabilities. Drive the successful onboarding of ISV partners to the Google Cloud Marketplace and empower SI partners to achieve successful pilot projects, impactful proof-of-concept deployments, and seamless transitions to production workloads. Develop comprehensive partner technical development plans aligned with annual planning cycles and actively promote technical wins for SI partners, ensuring strong alignment with customer opportunities. Partner with ISV/SI partners to create valuable solution documentation, engaging joint technical articles, informative webinars, and other collaborative content. Build solution-focused technical assets designed to benefit both internal and external partners. Provide expert recommendations on integration strategies, robust enterprise architectures, scalable platforms, and essential application infrastructure required for the successful implementation of comprehensive solutions on Google Cloud. Minimum Qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in cloud architecture, working with a system integrator as an architect or in a delivery role, providing solutions directly to end customers. Proven experience with data migration strategies and the successful movement of production systems in on-premise/data center environments or in various migration to cloud scenarios. Hands-on experience in designing and building architectures and with the seamless migration of workloads to cloud environments. Solid experience with diverse database technologies (e.g., Oracle, SQL Server, PostgreSQL, MySQL, etc.). Preferred Qualifications: Demonstrated experience in building strong and productive business partnerships. Significant experience in cloud migrations and application modernization, effectively translating customer business needs into innovative cloud-centric solutions. Practical experience working with data and Artificial Intelligence/Machine Learning (AI/ML) workloads. In-depth knowledge of application data management architectures, including storage subsystems, high availability strategies, backup and recovery procedures, disaster recovery planning, performance optimization, scalability considerations, robust security measures, effective monitoring practices, and comprehensive database management. Exceptional ability to conduct engaging and informative technical discussions and engagements. Excellent communication skills, both written and verbal. Qualification : Bachelor's degree or equivalent practical experience.

Engineer Partner engineer Google Cloud Cloud engineer
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Lead Network Engineer - Ddi & Lb

Chevron Corporation

10-15 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Lead Network Engineer DDI & LB Location: Bengaluru, India Company: Chevron Experience: 10-15 Years Position Overview Chevron is seeking a Lead Network Engineer to join our ENGINE team. In this role, you'll design, implement, and maintain network solutions including DDI, load balancing, and network security for Chevron s enterprise-wide infrastructure. Key Responsibilities Design and implement enterprise-wide network infrastructure solutions (DDI, Load Balancer, DNS, DHCP). Provide tier-3 support for network troubleshooting, including load balancers like F5 and Azure. Lead network architecture and consulting efforts for DDI systems (TCPWave, BlueCat, InfoBlox). Collaborate with global teams to develop agile solutions and improve operational efficiency. Develop technical design documentation and ensure network security compliance. Key Skills & Qualifications Bachelor's or Master's degree in Computer Science, IT, or a related field. 10-15 years of experience in network engineering and wireless communications. Expertise in network services (DNS, DHCP, IPAM) and load balancing (F5, Azure). CCNP or CCIE certification required; additional certifications in Azure or Windows Server are a plus. Advanced proficiency in English (both written and verbal). Benefits Competitive salary and benefits package Health, dental, and vision insurance Retirement savings plan Paid time off and work-life balance Professional development programs Apply Now Equal Opportunity Statement Chevron is an equal opportunity employer, committed to diversity and inclusion in the workplace. Qualification : Bachelor's or Master's degree in Computer Science, IT, or a related field.

Lead Network Network lead Engineer Lead Engineer
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Lead Cloud Engineer - Hpc

Chevron Corporation

5-10 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Lead Cloud Engineer HPC (High Performance Computing) Location: Bengaluru, India Company: Chevron Experience Level: 5 10 Years Department: IT Cloud Engineering Work Mode: Hybrid (Global Operations Support) About the Role Chevron is seeking a Lead Cloud Engineer HPC to deliver next-generation High Performance Computing (HPC) infrastructure and application solutions. This position plays a key role in supporting compute-intensive workloads such as geophysics, reservoir simulations, AI/ML models, and parallel file systems, with a focus on cloud-native solutions and low-latency architectures. This role is ideal for someone experienced in cloud engineering, Linux system administration, and HPC architecture. Key Responsibilities Design, deploy, and support HPC environments for compute-intensive workloads. Configure and manage HPC job scheduling systems (e.g., Slurm, PBS). Implement and maintain parallel file systems such as Lustre. Manage Azure-based cloud infrastructure using VM Scale Sets. Collaborate with data scientists and developers to optimize infrastructure. Leverage Ansible, Satellite, and Python for automation. Optimize low-latency networks for distributed computing. Modernize HPC architecture with an eye on cost control and performance. Required Qualifications Bachelor s degree in Computer Science, Information Systems, or related field. 5 10 years of experience in: Linux system administration in a large-scale environment Microsoft Azure, including VM Scale Sets HPC job schedulers Slurm, PBS Parallel file systems Lustre Automation tools Ansible, Satellite, Python Supporting compute-heavy scientific/engineering applications Understanding of storage systems, networking, and performance tuning in HPC. Willingness to support global operations and participate in after-hours support. Preferred Skills Experience deploying HPC workloads in hybrid cloud environments. Familiarity with reservoir simulation or geophysical applications. Knowledge of security compliance and cost optimization in HPC/cloud. Working Hours Chevron supports global operations. Work hours may be aligned across international teams: Standard Work Days: Monday to Friday Shift Options: 8:00 AM 5:00 PM or 1:30 PM 10:30 PM IST Benefits & Perks Competitive compensation package Health, life, and accident insurance Flexible work schedule and hybrid options Professional development and certification support Work on cutting-edge HPC and AI infrastructure Equal Opportunity Employer Chevron is committed to a diverse and inclusive workforce. All qualified applicants will receive consideration without regard to race, gender, religion, sexual orientation, nationality, age, or disability. Chevron participates in E-Verify in applicable regions. Apply Now If you re passionate about building scalable HPC infrastructure in the cloud, apply now to join Chevron s Cloud Engineering team in Bengaluru. Qualification : Bachelors degree in Computer Science, Information Systems, or related field.

Lead Cloud Cloud lead Engineer Lead Engineer
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Lead Systems Software Engineer

Cloud Software Group

9-11 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Lead Systems Software Engineer Location: Bengaluru, Karnataka, India (On-Site) Team Overview: Join our Application Security team at Cloud Software Group, where we focus on protecting web applications and services from security threats. As a part of this passionate team, you will engage in application layer attack protection, threat intelligence, and the mitigation of OWASP attacks. We are highly focused on emerging security trends and delivering cutting-edge solutions to defend against advanced cyber threats. Job Description: As a Lead Systems Software Engineer, you will be responsible for implementing, configuring, and maintaining Web Application Firewalls (WAFs) to safeguard web applications and services. This role involves identifying security threats, performing security assessments, and collaborating with cross-functional teams to ensure security best practices are followed throughout the development lifecycle. Key Responsibilities: WAF Implementation & Maintenance: Implement and maintain Web Application Firewalls (WAFs) to protect web applications and services from security threats, including bot attacks. Security Policies & Rules: Develop and manage security policies and rules for WAFs to ensure the prevention of OWASP-Top-10 vulnerabilities, unauthorized access, data breaches, and other security incidents. Security Assessments & Penetration Testing: Conduct security assessments and penetration testing of web applications and services to identify vulnerabilities and recommend remediation measures. Collaboration: Work closely with other security teams and developers to ensure security best practices are integrated into the design, development, and maintenance of web applications and bot management systems. Emerging Threats Awareness: Stay informed on the latest security threats, technologies, and best practices to continually improve the security posture and protect against evolving threats for WAF and API. Incident Response: Participate in incident response and investigations as needed to identify the root cause of security incidents and implement corrective actions to prevent recurrence. Continuous Improvement: Lead initiatives to improve processes, systems, or products to enhance job area performance. Address complex security problems by considering multiple issues across various specialties. Qualifications: Education: Bachelor s (BE/B.Tech) or Master s degree in Computer Science, Information Security, or related fields, or equivalent work experience. Experience: 9-11 years of experience in network protocols (TCP, UDP, HTTP, DNS, SSL/TLS) and web application security, with a focus on WAFs and bot mitigation. Technical Expertise: Experience with industry-leading WAFs such as Citrix NetScaler AppFirewall, Imperva, ModSecurity, or F5 BIG-IP ASM. Proficiency in C, C++, and scripting languages like Python and Perl. Analytical Skills: Strong problem-solving abilities with a demonstrated capacity to identify and respond to security threats quickly. Communication Skills: Excellent verbal and written communication skills with the ability to collaborate effectively across teams and with stakeholders. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Our suite of cloud-based products powers productivity and collaboration, enabling real work to get done from anywhere. We value passion for technology, risk-taking, and innovation. If you re ready to be part of a company on the brink of transformative growth, now is the perfect time to join us. We are committed to Equal Employment Opportunity (EEO) and compliance with all applicable laws, ensuring a diverse and inclusive workplace for all. This position is ideal for individuals passionate about cybersecurity and looking to be at the forefront of web application protection and security innovations. Qualification : Bachelors (BE/B.Tech) or Masters degree in Computer Science, Information Security, or related fields, or equivalent work experience.

Lead Systems Software Software lead Systems software
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Senior Systems Software Engineer

Cloud Software Group

5+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Senior Systems Software Engineer Location: Bengaluru, Karnataka, India Team Overview: Join a team of Application Security experts at Cloud Software Group, where we focus on securing web applications and services. Our team is passionate about application layer attacks, protection mechanisms, threat intelligence, and protecting against OWASP threats. We re constantly evolving, staying at the forefront of emerging security trends. Job Description: As a Senior Systems Software Engineer, you will be responsible for implementing, configuring, and maintaining Web Application Firewalls (WAFs) to secure web applications and services from potential threats, including bot attacks. This role involves ensuring the effective operation of WAFs to prevent common vulnerabilities and unauthorized access, conducting security assessments, and collaborating with other security and development teams to enhance the security posture of our web applications. Key Responsibilities: WAF Implementation & Maintenance: Implement, configure, and maintain Web Application Firewalls (WAFs) to protect against security threats like OWASP-Top-10 vulnerabilities, unauthorized access, data breaches, and bot attacks. Security Policy & Rule Development: Develop and manage security policies and rules for WAFs to enhance their effectiveness in preventing security incidents. Penetration Testing & Security Assessments: Perform security assessments and penetration testing of web applications and services to identify vulnerabilities and recommend remediation actions. Collaboration: Work closely with other security teams, developers, and stakeholders to ensure security best practices are followed in the design, development, and deployment of features for web applications and bot management. Stay Updated on Security Trends: Keep informed about emerging security threats and technologies, continually improving security mechanisms to safeguard against new threats for WAF and API. Incident Response: Participate in incident response and investigations to understand the root cause of security breaches and implement corrective actions to prevent future incidents. Process Improvement: Lead initiatives for improving processes, systems, and products to optimize the performance and effectiveness of security measures. Qualifications: Education: Bachelor's (BE/B.Tech) or Master s degree in Computer Science, Information Security, or related fields, or equivalent professional experience. Experience: At least 5 years of experience working with network protocols like TCP, UDP, HTTP, DNS, SSL/TLS, and web application security, particularly in WAF and bot mitigation. Technical Skills: Proficiency with industry-leading WAF solutions like Citrix NetScaler AppFirewall, Imperva, ModSecurity, or F5 BIG-IP ASM. Experience in programming languages such as C, C++, and scripting languages like Python or Perl. Problem-Solving Skills: Strong analytical and problem-solving abilities to identify, assess, and mitigate security threats quickly. Communication & Collaboration: Excellent communication skills, with the ability to effectively collaborate with stakeholders across teams. About Us: Cloud Software Group is one of the world s largest providers of cloud solutions, empowering more than 100 million users globally. At Cloud Software Group, we re building the future of work, enabling people to get things done from anywhere. Our team thrives on passion for technology, embracing the courage to take risks and innovate. We re on the brink of another significant leap in technology evolution and we need experts like you to help us get there. If you're passionate about cybersecurity and eager to drive innovations, this is the perfect time to join us and be part of something transformative. Qualification : Bachelor's (BE/B.Tech) or Masters degree in Computer Science, Information Security, or related fields, or equivalent professional experience.

Senior Systems Software Senior software Systems software
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Lead Cloud Development Engineer

Cloud Software Group

8+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Lead Cloud Development Engineer Location: Bengaluru, Karnataka, India Team Overview: Join Cloud Software Group (CSG) as a Lead Cloud Development Engineer in our DaaS (Desktop as a Service) team. You will play a pivotal role in developing and maintaining our Gateway Service, a core component of our DaaS infrastructure. In this role, you ll work with cutting-edge cloud technologies to create a seamless, secure, and high-performance experience for our customers. If you re passionate about cloud technologies and want to make an impact in a fast-growing company, this is the perfect opportunity for you. Job Description: As a Lead Cloud Development Engineer, you will be responsible for leading the design, development, and maintenance of a highly scalable and reliable Gateway Service. You will also focus on ensuring the service meets high standards for performance, security, and availability. Your responsibilities will include collaborating with cross-functional teams, troubleshooting issues, and contributing to the overall evolution of our cloud infrastructure. Key Responsibilities: Design & Development: Lead the design and development of scalable, high-performing Gateway Service, focusing on optimizing performance, security, and availability. Architecture Evolution: Contribute to the architecture of the Gateway Service, evaluating and integrating new technologies and patterns to meet increasing demands. Collaboration: Work closely with architects, leads, and engineers, both within and outside the team, to implement new features and enhancements. Code Reviews & Best Practices: Participate in code reviews, ensuring the implementation of high-quality code and adherence to software development best practices. Quality Assurance: Collaborate with QA engineers to ensure comprehensive testing and validation of new releases. Production Support: Lead troubleshooting efforts for production issues, outages, and customer escalations, working with the support and operations teams to minimize customer impact. Emerging Technologies: Stay current with industry trends and emerging technologies, particularly in cloud computing and microservices. Agile Development: Engage in agile development processes, including sprint planning, daily stand-ups, and retrospectives. Qualifications: Education: B.E/B.Tech or M.Tech in Computer Science or a related field. Experience: At least 8 years of software development experience, with a proven track record of designing, developing, and deploying software/services using C/C++ or Golang. Technical Skills: Strong understanding of networking protocols and security best practices. Solid foundation in Data Structures and Algorithms. Good understanding of cloud platforms such as AWS, Azure, or GCP. Experience with CI/CD pipelines and automation tools. Familiarity with containerization technologies like Docker and Kubernetes. Soft Skills: Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. About Us: Cloud Software Group is one of the world s largest cloud solution providers, serving over 100 million users worldwide. By joining us, you are helping real people leverage cloud-based solutions to get their work done from anywhere. At CSG, we foster a culture where passion for technology, courage to take risks, and continuous learning thrive. This is an exciting time to be part of the company as we evolve and innovate, making a real difference in how people work. Qualification : B.E/B.Tech or M.Tech in Computer Science or a related field.

Lead Cloud Cloud lead Development Lead Development
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Senior Systems Software Engineer

Cloud Software Group

5+ Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Senior Systems Software Engineer Location: Bengaluru, Karnataka, India About Cloud Software Group: Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world s largest cloud software providers, serving more than 100 million users globally. When you join Cloud Software Group, you ll be making a difference for real people who rely on our suite of cloud-based solutions to get their work done from anywhere. At Cloud Software Group, we value diverse lived experiences, varied perspectives, and the courage to take risks. Our teams are encouraged to dream big, innovate, and build the future of work. We are on the brink of a massive growth leap, and we need your expertise to make it happen. About This Team: Citrix, the recognized leader in VDI, Desktop-as-a-Service, and application delivery solutions, empowers enterprises of all sizes and industries to enable secure hybrid and remote working environments. With Citrix, businesses can provide employees with secure access to desktops, applications, and SaaS apps, ensuring high-performance user experiences, zero trust security, and operational cost efficiency whether customers are using cloud, on-premises, or hybrid deployments. Joining our team means the opportunity to develop cutting-edge solutions that help 100 million people worldwide securely access their digital workspaces. Key Responsibilities: Secure Access Development: You will work on a team focused on delivering secure access to Private Web Apps and SaaS apps using our ZTNA (Zero Trust Network Access) platform. Architecture Definition: Collaborate with stakeholders like Product Management and Customer Experience to define the architecture for system components. Feature Implementation: Lead the design and implementation of complex features that enhance security and scalability. Agile Development: Embrace agile development methodologies, including SAFE and SCRUM, to deliver high-quality software solutions. Code Testing: Unit-test your code for robustness, ensuring it handles edge cases, usability issues, and overall reliability. Continuous Learning: Engage in continuous learning to develop your technical expertise and stay ahead of industry trends and emerging technologies. Skills, Experience & Qualifications: Experience: Minimum of 5+ years of hands-on software development experience. Passionate about writing high-quality, scalable code and following design patterns. Comfortable conducting code/design reviews and providing constructive feedback. Technical Expertise: Proven experience in developing business-critical applications. Strong proficiency in object-oriented programming and hands-on experience with C++ for building desktop applications. Expertise in Windows, Mac, and Linux internals and debugging. Experience in Multi-Threaded Programming and crash dump analysis. Familiarity with standard debugging tools like WinDbg, GDB, and similar. Strong knowledge of operating systems, networking, data structures, and algorithms. Flexibility to work across different platforms and technologies (cloud, web, etc.) based on business needs. Experience in building applications on Windows/Linux/Mac. Knowledge of TypeScript is a plus. Education: Bachelor s or Master s degree in Engineering (Computer Science or a related field). Pay & Benefits: Competitive salary and annual bonus. Health Insurance, Life and Accidental Insurance. Tax-saving benefits like NPS (National Pension Scheme). Free transportation to and from the office. Complimentary food and fruit juices at the office campus. Paid leave benefits, including sick leave, casual leave, and paternal leave. About Us: Cloud Software Group is one of the world s largest cloud solution providers, supporting over 100 million users around the globe. By joining us, you ll be making a tangible difference for real people who rely on our suite of cloud products to get work done from anywhere. Our team values passion for technology, the courage to take risks, and empowering every team member to learn, grow, and build the future of work. Join us as we continue to evolve and grow in the cloud era. Qualification : Bachelors or Masters degree in Engineering (Computer Science or a related field).

Senior Systems Software Senior software Software systems
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Senior Incident Response Manager

Cloud Software Group

6-10 Years | Not Disclosed | Bengaluru, Karnataka, India | Full-time

Job Title: Senior Incident Response Manager Location: Bengaluru, Karnataka, India About This Team: The Critical Situation Management team plays a pivotal role in maintaining customer trust and satisfaction in CSG Citrix BU products. We ensure swift resolution of production-impacting issues, collaborating closely with Technical Support and Product teams to maintain high uptime Service Level Targets (SLTs). Our team is dedicated to delivering rapid, effective solutions, making us essential to the continued success and reputation of the Citrix platform. Job Description / Responsibilities: Primary Duties / Responsibilities: Incident Management: Lead and manage timely, professional communication with internal and external stakeholders during critical incidents. Utilize your deep technical knowledge and strong communication skills to drive effective resolutions. Customer Sentiment Management: Assess and manage customer sentiments, and ensure appropriate resources are mobilized to mitigate production-impacting situations. Lead discussions with Citrix Customers and internal stakeholders with confidence and clarity. Collaboration: Facilitate cross-departmental collaboration to resolve customer issues, and coordinate the end-to-end customer experience, owning internal and, when necessary, external communications. Escalation Management: Act as the primary contact for Citrix Customers and Account teams during critical situations, collaborating with technical specialists (SMEs) to manage escalations and resolve incidents quickly. 24x7 Coverage: Provide 24x7 support, including weekends and holidays, on a rostered shift basis. Continuous Improvement: Actively participate in feedback processes, leading continuous improvement initiatives and ensuring the team adapts quickly to feedback. Lead and participate in projects aimed at improving incident response and service efficiency. Technical Knowledge: Utilize your technical know-how to manage the escalation process, lead calls, and effectively assess the situation to provide timely solutions. Qualifications (Knowledge, Skills, Abilities): Experience: 6 - 10 years of relevant experience in Incident Response, preferably in a Technical Support environment. Demonstrated ability to manage customer escalations in high-pressure scenarios. Communication Skills: Exceptional verbal and written communication skills. Ability to engage with customers and internal leadership clearly and professionally. Proficiency in creating concise incident reports and Root Cause Analysis (RCA) documents. Customer Advocacy: Strong customer advocacy skills, with the ability to understand, articulate, and manage customer expectations effectively. Technical Expertise: Broad knowledge in technologies such as Cloud, Virtualization, Networking, Operating Systems, and Remoting, with a focus on Virtualization, Networking, and Storage. Experience with Microsoft OS and End-User Computing is a plus. Collaboration Skills: Ability to manage and facilitate cross-team collaboration to solve complex customer issues. Comfortable leading critical calls and guiding teams through escalations. Process Knowledge: Knowledge of ITIL, Project Management, and Six Sigma methodologies is a plus. Familiarity with the Software Development Lifecycle (SDLC) and defect tracking processes is beneficial. Education: B.E. / B.Tech. or a Bachelor s degree in a related field with at least 5+ years of relevant experience. Additional Skills: Scripting, automation, and programming skills are an advantage. Experience in leading formal customer meetings, including those with C-level or Senior Management. About Us: Cloud Software Group is one of the largest cloud solution providers globally, serving over 100 million users. Joining us means making a tangible difference for people around the world who rely on our cloud-based products to perform their work efficiently, from anywhere. We foster a culture of innovation, learning, and growth. As we prepare for an exciting new phase of growth, we need your skills and expertise to continue evolving and building the future of work. Qualification : B.E. / B.Tech. or a Bachelors degree in a related field with at least 5+ years of relevant experience.

Senior Incident Incident Response Manager Senior manager

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