Client Advocacy Jobs in Mumbai

Customer Success Manager L-1 Location: Mumbai Department: Marketing & Sales About the Role Eshopbox is looking for a dynamic and customer-focused Customer Success Manager L-1. At Eshopbox, our success is tied to our customers' success. We need a proactive leader who is passionate about driving customer adoption, satisfaction, and long-term relationships. You will guide customers to achieve their desired outcomes, ensuring retention and identifying opportunities for growth and renewal. Key Responsibilities Ensure smooth onboarding for new customers, helping them get started with the platform. Define and enhance customer journeys, ensuring a seamless and valuable experience. Collect and provide actionable feedback between departments (Sales, Support, Product) to enhance the customer experience. Advocate for and foster a company-wide culture centered around customer success. Showcase newly released features and help customers maximize the value of relevant functionalities. Conduct in-depth analysis of customer operations, offering tailored suggestions for e-commerce strategies. Identify upsell opportunities and ensure timely renewals by maintaining strong relationships. Lead monthly business reviews with customers to track progress and address concerns. Handle customer escalations with urgency and resource mobilization for quick resolution. What You ll Need 3-5 years in a Customer Success role within B2B e-commerce or SaaS industries (preferred). Experience working with C-level executives and understanding their business needs. Strong ability to understand business challenges and effectively communicate solutions. Knowledge of calculating Net Churn and Logo Churn and taking proactive actions. Process-oriented with strong analytical skills to drive improvements. Experience in client onboarding and customer success in a fast-paced environment. Exposure to the e-commerce or internet sector is a plus. Excellent verbal and written communication skills.

Business Development Manager Flavors & Fragrances (Essential Oils) Location: Mumbai Experience: 10 15 years Work Type: Full-Time About Scimplify Scimplify is a specialty chemicals manufacturing company offering end-to-end solutions from R&D and custom synthesis to large-scale manufacturing and doorstep delivery. Headquartered in Bengaluru, we serve multiple industries including pharmaceuticals, agrochemicals, personal care, and fragrances. We support 500+ businesses across 20+ countries, helping them scale innovative chemicals from lab to commercial production. With over $54 million raised from top investors like Accel and Bertelsmann, Scimplify operates globally with teams in India, Japan, USA, UAE, and Indonesia, comprising 250+ professionals. Learn why Forbes recognizes us as one of the top 100 startups in Asia to watch. Role Overview We are seeking a Business Development Manager to lead and expand our **Essential Oils** division in the fragrances sector. This role involves driving sales, revenue growth, and establishing strategic relationships with clients globally, while building a high-performing business development team. Key Responsibilities Drive sales and revenue growth for the Essential Oils division in the fragrances industry. Identify, develop, and maintain relationships with key clients and new business opportunities. Conduct market research and competitive analysis to identify trends, customer needs, and growth opportunities. Develop and execute marketing strategies to enhance brand visibility and market presence. Collaborate with cross-functional teams to achieve business objectives. Focus on essential oil formulations, blends, and bases for the F&F sector. Qualifications & Skills 10 15 years of experience in sales and marketing within the Essential Oils / Flavors & Fragrances industry. Proven client relationship management and negotiation skills. Strong strategic planning, market analysis, and business development capabilities. Excellent communication, interpersonal, and leadership skills. Benefits & Perks Travel & Mobility: Corporate Uber/MMT, relocation & transfer support, travel policy. Insurance & Wellness: Family health coverage (up to 5 members, 5 L), Employee Assistance Program, onsite medical, emergency support, online doctor consultation. Lifestyle & Engagement: Monthly outings, corporate dinners, trips, parental support (maternity/paternity, daycare). Retirement & Financial: Employee PF contribution, flexible PF, NPS, car lease, salary advance policy.

Business Management GMDO CAO, E-Trading Strategy Location: Mumbai Skill Category: Global Markets Corporate Title: Analyst / Associate Company Overview Nomura is a global financial services group with an integrated network spanning ~30 countries. By connecting markets East & West, Nomura serves individuals, institutions, corporates, and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, Nomura is built on disciplined entrepreneurship and a commitment to creative solutions and thought leadership. Nomura Services India supports the group s global businesses, providing world-class capabilities in trading support, research, IT, financial control, operations, risk management, and legal support, playing a critical role in global operations. Nomura is recognized for its inclusive workplace initiatives and has received awards such as Top 10 Employers (IWEI), IWEI Gold Employer of Choice, India CSR Leadership Award 2024, and YUVA Unstoppable Changemaker Awards. Division Overview The Global Markets (GM) division, based in Mumbai, provides front-office expertise in pricing, modelling, and risk management. The team is integral to portfolio optimization, pricing, and structuring strategies, supporting aggressive revenue targets. Business Unit Overview The Business Management team in Powai enables Front Office teams globally, including AEJ, EMEA, and US GM Business Management, Client Account Management & Strategy (CAMS), Front Office Supervision (FOS), GMDO CAO, and Senior Relationship Management (SRM). This role is within the **GMDO CAO, E-Trading Strategy** team, responsible for implementing the business policy, executing strategy, and managing day-to-day operations. You will work closely with Co-Heads of E-Trading Strategy and the COO of GM Digital Office. Position Specifications Experience: 2 4+ years relevant experience Qualification: MBA (Finance) or CA preferred Role & Responsibilities Business & Financial Management Lead financial planning and control, including budget management, tracking actuals, and providing meaningful insights for management decisions. Ensure accuracy of balance sheet items, including asset capitalization and depreciation. Control spend by managing approvals for T&E and platform expenditure. Partner with vendor teams to manage software, data, and resource suppliers throughout the lifecycle. Team Structure & Contribution Track monthly headcount and organizational changes. Maintain project structures reflecting team activities. Create business-level allocations to inform internal cost allocation and measure team contribution. Strategy & Delivery Work with the Global E-Trading Strategy CAO to drive strategy execution and delivery of roadmap initiatives. Optimize team structure and working environment in collaboration with local support and HR. Ensure risk management and control processes are adhered to. Business Analysis & Reporting Prepare weekly business summaries with financial metrics and commentary. Develop executive-level presentations to support senior management decision-making. Stakeholder Management Advocate for the E-Trading Strategy team across the organization. Partner with GM desk, business managers, Technology, Operations, Finance, and other corporate functions to ensure recognition and support of team successes and challenges. Why Join Nomura This role offers a unique opportunity to partner with global stakeholders, drive strategic initiatives, and manage key business operations in a fast-paced, front-office environment. You will play a critical part in shaping the E-Trading Strategy business agenda and contributing to Nomura s global market success. Qualification : MBA (Finance) or CA preferred

Creative Director Copy Location: Mumbai Reporting to: Executive Creative Director (ECD) About the Role: We re looking for a passionate and seasoned Creative Director Copy to shape the voice and messaging for our brands. In this leadership role, you ll work closely with the Executive Creative Director, guiding key campaigns, mentoring the copy team, and partnering with the ACD Art to ensure top-tier creative quality and consistency across channels. This role is equal parts creative vision, team leadership, and strategic thinking with the ultimate goal of driving brand engagement and shifting brand perception. What You ll Do: Develop and execute strong creative concepts, messaging strategies, and campaign ideas across multiple brands. Collaborate with account teams to understand client objectives and translate briefs into compelling storytelling. Lead and mentor copywriters, ensuring creative excellence and consistency across all deliverables. Partner with art directors and designers to deliver integrated, high-impact campaigns. Own the creative direction for all retainer brands. Stay ahead of industry trends, digital formats, and creative best practices and share knowledge across teams. Craft big ideas with scalable execution across digital and social platforms. Play an active role in developing campaign strategies and brand propositions in collaboration with planning. Present and sell creative work to clients with confidence and clarity. Foster a high-performing creative culture by introducing best practices, processes, and new tools. Drive award-winning work that elevates both the agency and its brands. What We re Looking For: 10+ years of experience in copywriting, with at least 6 years in a creative leadership role at a digital agency. A strong portfolio that demonstrates creative storytelling across digital, social, and campaign work. Proven ability to lead teams, pitch ideas, and manage complex projects from brief to execution. Sharp writing skills with a fresh, youthful, and insight-driven tone. Experience in building and presenting pitch decks for digital retainers and social campaigns. Excellent communication, collaboration, and presentation skills. Deep understanding of digital trends, social media platforms, and emerging formats. Passion for branding and a strong strategic mindset. Active social media user with a finger on the pulse of digital culture. This is a key strategic role that blends creative vision, digital thinking, and leadership. If you re ready to drive impactful storytelling and help shape the voice of top-tier brands let s talk.

Group Account Director Location: Mumbai Reporting To: Head of Growth / VP - Growth About the Role We re looking for a Group Account Director who can drive impact, lead with strategy, and scale business across our top-tier client portfolio. This is a senior leadership role where you'll manage 6 8 key accounts across digital marketing, creative, content, tech, and media. You're not just managing relationships you re owning outcomes. You ll be the strategic compass for your clients and the leader who inspires, mentors, and grows high-performing account teams. From retention and expansion to profitability and innovation, you ll be responsible for steering the ship and setting the pace. Key Responsibilities Lead a portfolio of 6 8 marquee clients, managing integrated mandates across digital marketing, content, tech, media, and creative. Own account health drive revenue growth, ensure profitability, and lead client retention and upsell strategies. Act as the strategic lead and trusted advisor to clients challenge thinking, elevate ideas, and push boundaries. Mentor and scale a team of Account Managers and Executives; groom future leaders and build succession strength. Collaborate cross-functionally with Creative, Tech, Media, and Production to deliver seamless, high-impact solutions. Lead new business pitches and upselling opportunities be the architect of growth, not just a custodian. Run QBRs, campaign reviews, and performance trackers with authority and insight own the room every time. Anticipate issues and defuse risks before they escalate keep clients confident and teams focused. What You ll Need to Succeed 10 15 years of experience in digital account management/client servicing, including 2 3 years in a Group Account Director or similar leadership role. Proven track record in scaling accounts, leading multi-crore businesses, and consistently winning pitches. Strong grasp of digital strategy, content marketing, performance media, and tech solutions. A natural leader clients trust you, teams respect you, and you bring the best out of both. Commercial acumen can interpret a P&L, build growth plans, and forecast like a seasoned pro. Excellent written and presentation skills your decks speak for themselves (and don t need a voiceover). A collaborative, roll-up-your-sleeves mindset no ego, no fear of getting your hands dirty. Experience leading cross-functional pods (creative, media, and tech). You know how to build a team, not just manage one. This isn t a plug-and-play job. It s a chance to lead game-changing work, shape the future of brands, and grow business at scale. If you're a strategic thinker, natural leader, and passionate about driving results we want to hear from you.

Account Executive Location: Mumbai Reporting To: VP Growth About the Role We re seeking a motivated Account Executive with 1 to 2 years of experience to support the execution of digital marketing, influencer, and brand campaigns across diverse client verticals. You ll be a key point of contact for clients, assisting in campaign delivery, reporting, and account growth. If you re organized, client-focused, and eager to learn and grow within a fast-paced agency environment, this role is for you. Key Responsibilities Client Solutions Assist in planning and executing marketing, influencer, and digital campaigns across multiple clients. Act as a reliable contact for assigned clients, ensuring timely responses to routine queries and requests. Support upselling efforts by identifying growth opportunities within existing accounts and collaborating with senior team members on pitches. Maintain regular client follow-ups to ensure satisfaction and uncover additional needs. Support ideation and execution of content, promotions, and brand events. Research, Reporting & Audits Prepare monthly social media performance reports with key insights, trending content topics, and community feedback. Collaborate with analytics teams to track and report on campaign metrics tailored to client needs. Conduct research and audits, including content strategy plans, competitive analysis, and digital audits to enhance client offerings. Billing & Finance Support Track finance and billing activities related to your accounts. Follow up with clients on outstanding payments. Monitor creatives and scopes of work (SoW) linked to client billing. Must-Have Skills & Experience 1 to 2 years of experience in digital marketing or agency operations. Clear understanding of digital marketing concepts and agency workflows. Ability to track, analyze, and report key performance metrics accurately. Strong organizational, coordination, and time management skills. Proactive, client-first mindset with a drive to ensure smooth execution and client satisfaction. Nice to Have Background in content strategy or digital project management. Basic knowledge of SEO and SEM principles. This role offers a great opportunity to grow your digital marketing skills, work with diverse clients, and collaborate with a passionate team. If you thrive in a fast-paced environment and enjoy client engagement, apply now!

Wealth Manager Direct Sales Location: Mumbai Experience Required: 4+ Years Industry: BFSI (Banking, Financial Services, and Insurance) Employment Type: Full Time Job Summary: We are looking for a result-driven Wealth Manager Direct Sales to join our growing team in Mumbai. The ideal candidate will have a strong track record in sales within the financial services industry and will be responsible for client acquisition, relationship management, and achieving revenue targets through direct interactions and personalized wealth solutions. Key Responsibilities: Develop and maintain strong relationships with existing clients to grow wallet share and foster client loyalty. Acquire new clients through personal network, company-generated leads, and references. Meet or exceed monthly and quarterly sales targets for: New investments/inflows Cross-sell and up-sell of financial products Reference and lead generation Regularly connect with clients via calls, meetings, and follow-ups to drive engagement and conversions. Maintain consistent daily/weekly/monthly contact goals with leads and clients. Provide accurate and timely updates on client interactions, leads status, and follow-ups using prescribed reporting formats. Maintain a deep understanding of financial products (mutual funds, insurance, fixed income, etc.) to offer customized solutions. Key Skills & Competencies: Excellent verbal and written communication skills Strong sales acumen and a passion for client servicing and relationship building Self-motivated and result-oriented with the ability to work independently Comfortable handling a wide range of client profiles and understanding their financial goals Strong time management and follow-up discipline Willingness to continuously learn and stay updated on financial products and market trends Qualifications: Graduate (any discipline) a background in Finance will be a plus NISM Certification (mandatory) preferably in Mutual Funds or Investment Advisory Preferred Experience: Minimum 4 years of proven success in direct sales within the financial services or wealth management domain Exposure to a range of investment products and advisory services

Quantity Surveyor Tendering Location: Mumbai Experience: 8 10 Years Qualification: Diploma / B.E. in Civil Engineering Employment Type: Full-Time About the Role We are seeking an experienced Quantity Surveyor Tendering to join our team in Mumbai. The ideal candidate will have a strong background in civil engineering with hands-on experience in quantity take-offs, cost estimation, tender preparation, and contract analysis. This is a critical role that contributes directly to the success of project bidding and procurement. Key Responsibilities Tendering & Estimation: Prepare detailed quantity take-offs and cost estimates based on drawings, BOQs, and project specifications. Analyze tender documents, drawings, and specifications to determine scope of work and materials required. Develop rate analysis and pricing strategies for civil works and infrastructure projects. Collaborate with procurement teams to obtain competitive pricing from vendors and subcontractors. Documentation & Submission: Prepare complete tender documentation including technical and commercial bids. Ensure accurate and timely submission of tenders and pre-qualification documents. Coordinate with design and engineering teams to resolve technical clarifications during the bidding process. Cost & Risk Management: Identify and assess cost-related risks and propose mitigation strategies. Monitor market trends and price fluctuations to ensure competitive and profitable pricing. Evaluate project cash flow projections and advise management accordingly. Client & Stakeholder Coordination: Interact with clients, consultants, and vendors during the bidding phase for clarifications and negotiations. Participate in post-bid reviews and debriefs to gather insights for future tenders. Required Skills & Competencies Proven experience in quantity surveying and tendering within the civil engineering domain. Strong knowledge of construction methods, materials, and applicable codes. Proficient in estimation and costing software such as AutoCAD, MS Excel, and quantity surveying tools. Excellent analytical, numerical, and problem-solving skills. Strong communication and interpersonal abilities for cross-functional coordination. Ability to work under tight deadlines with a high degree of accuracy and efficiency. Preferred Attributes Experience in infrastructure, industrial, or commercial civil projects. Understanding of local regulatory and tendering practices. Knowledge of contract types (EPC, Turnkey, Item Rate, etc.). Join Us If you are detail-oriented, driven by deadlines, and have a passion for precision in project estimation and tendering, we d love to hear from you. Apply now and be part of a team shaping the infrastructure of tomorrow. Qualification : Diploma / B.E. in Civil Engineering

Job Title: Sales Engineer Location: Mumbai Experience: 5 to 10 Years Qualification: B.E./B.Tech in Electronics, Electrical, Instrumentation, or Telecommunication; MBA (Marketing) preferred Job Summary We are looking for a dynamic and results-driven Sales Engineer with a strong background in the electronics industry to join our Mumbai team. The ideal candidate will be responsible for lead generation, customer engagement, product demonstrations, and closing sales opportunities across various channels. This role requires excellent communication, technical understanding, and a customer-centric approach. Key Responsibilities Lead Generation & Prospecting: Generate leads through multiple sources: direct outreach, website inquiries, IndiaMart, exhibitions, social media, trade shows, market research, and employee referrals. Client Engagement & Follow-up: Conduct cold calls, schedule personal visits, and respond to inbound inquiries. Understand customer requirements and qualify leads based on technical and commercial feasibility. Sales Presentations & Product Demonstrations: Deliver tailored presentations and demos to showcase product capabilities. CRM Management: Update CRM with accurate and complete lead information including customer details, payment terms, and follow-up activities. Maintain visit schedules and submit travel expenses in a timely manner. Sample Submission & Conversions: Coordinate submission of product samples, facilitate customer approvals, and convert qualified leads into sales opportunities. Reporting & Documentation: Maintain comprehensive records of activities and attend quarterly business reviews with sales leadership. Key Result Areas (KRAs) Volume of qualified leads generated Conversion ratio (leads to opportunities won) On-time and accurate CRM data entry Client satisfaction and retention Core Competencies & Skills Excellent communication and interpersonal skills Good understanding of the electronics/electrical components market Proficient in MS Office (Excel, Word, PowerPoint) High level of accountability, dependability, and ownership Be part of a fast-growing organization in the electronics industry Opportunity to work with cutting-edge products and global clients Supportive team culture with growth-oriented leadership Qualification : B.E./B.Tech in Electronics, Electrical, Instrumentation, or Telecommunication; MBA (Marketing) preferred

Client Manager Zkraft (Social Media Account Manager) Location: Mumbai Industry: IT Services / Digital Marketing Job Type: Full-time Experience: 1 3 years Who We Are: Zkraft is the digital marketing arm of Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech platform offering digital advertising, identity solutions, and cloud infrastructure. At Zkraft, we specialize in strategy, transformation, media planning & buying, and deliver data-driven, AI-powered campaigns using platforms like Ingenious Plex, Azurite, and Qualispace. We serve sectors such as E-commerce, BFSI, Healthcare, Real Estate, Government, and verticals like Automotive and Entertainment. About the Role: We are looking for a Client Manager (Social Media Account Manager) who is equal parts strategist, communicator, and project coordinator. If you thrive at the intersection of creativity and client relationships, this is your role. What You ll Do: Act as the primary point of contact for client communication and campaign updates. Lead social media strategy and campaign execution, aligning creative work with client goals. Coordinate with internal teams designers, copywriters, media planners to deliver high-impact content. Manage project workflows to ensure on-time delivery of calendars, creatives, and reports. Monitor platform trends, analyze performance metrics, and optimize campaigns accordingly. Present monthly performance reports, with clear insights and actionables. Drive client satisfaction, proactively identify upselling or cross-selling opportunities. Stay up to date on influencer marketing, content trends, and evolving platform features. Requirements: 1 3 years of experience in social media or digital account management. Proficiency in managing platform-specific content across Instagram, LinkedIn, Twitter, Facebook, and YouTube. Experience in a client-facing role, preferably in a digital marketing agency. Creative thinker with an eye for trends and audience engagement. Excellent communication, organization, and presentation skills. Ability to lead content strategies for D2C, lifestyle, fashion, or EV brands. Knowledge of paid media, community management, and reporting dashboards. Exposure to regional/hyperlocal campaigns and global market strategies is a plus. Be part of a rapidly growing, AI-driven digital marketing company. Work with diverse brands across high-impact industries. Collaborate with a creative, fast-paced, and future-focused team. Contribute to campaigns that drive real business outcomes.

Position: General Manager / Senior Regional Manager Business Development (Govt & PSU) Location: Mumbai We are seeking an experienced and results-driven General Manager/Senior Regional Manager to lead and expand Highbar s presence in the Government and PSU sectors. In this role, you will be responsible for driving business development efforts, generating sales, and securing contracts, ensuring Highbar's growth and success in these key sectors. Key Responsibilities: Lead Business Development: Establish and expand Highbar s business footprint within the Government and PSU sectors. Sales & Revenue Generation: Take full ownership of sales efforts to drive revenue growth and achieve "quick-win" results within a short time frame. Identify and Capitalize on Opportunities: Identify new opportunities, build strong relationships with key stakeholders, and nurture existing connections to expand business. Pre-Qualification & Alliances: Work to pre-qualify Highbar for bids using internal capabilities or form strategic alliances with organizations that already possess pre-qualification, strengthening the joint proposition to win orders. Bid Management: Lead the preparation and submission of bids, ensuring timely and competitive submissions. Order Closure & Contract Finalization: Drive efforts to win the order, complete contractual documentation, and ensure the collection of the first payment. Project Handover: Smoothly transition the project to the delivery team, ensuring a seamless execution process. Quick-Win Strategy: Focus on securing quick wins to motivate the organization and establish a strong presence in the sector. Candidate Profile: Education: Graduate (preferably Engineering) with an MBA. Experience: 12+ years in IT sales, with at least 5 years of proven success in IT solution/services sales within the Government/PSU sector. Minimum 2 years in a leadership or managerial role, demonstrating a strong track record of sales and business development success. Extensive network and established relationships with decision-makers within Government/PSU organizations. Proven experience building pre-qualification status through alliances and strong market connections. Behavioral Attributes: Strong drive and self-motivation, with a natural "go-getter" mentality. Highly solution-oriented, with a strategic approach to business development. Passionate about cultivating long-term relationships and establishing trust. Ability to thrive in a fast-paced environment and lead by example. A collaborative team player with strong leadership capabilities. Job Category: Support Function Qualification : Graduate (preferably Engineering) with an MBA.

Position: Program Manager Location: Mumbai, India About LRN: With a global presence across the US, EMEA, APAC, and Latin America, LRN supports over 2,500 organizations, including many of the world s most recognizable brands. Our solutions help companies navigate complex regulatory environments, translating core values into measurable behaviors and business practices that create lasting competitive advantage. About the Role: As a Program Manager (PGM) at LRN, you ll serve as a strategic delivery partner, ensuring the seamless execution of client contracts and long-term account success. You will act as the central liaison between internal teams and external stakeholders, overseeing project coordination, risk management, and service delivery for high-impact global clients. This role is ideal for someone who excels in cross-functional collaboration, thrives in a dynamic SaaS environment, and has a strong foundation in program or client management. Key Responsibilities: Client Success & Relationship Management: Ensure clients receive full value from their contractual entitlements Monitor delivery health, manage escalations, and proactively resolve issues Partner with Sales and Customer Success teams to identify upsell and growth opportunities Maintain high customer satisfaction through strategic roadmap oversight and engagement Program & Delivery Coordination: Serve as the operational hub across Sales, Delivery, Product, and Support teams Create and manage structured work plans with clear accountability Oversee deliverables and service-level agreements (SLAs) across internal teams Escalate and follow up on product-related issues with internal stakeholders Support effective triage and resolution of client support tickets Develop scalable delivery frameworks and contribute to program standardization Account Stabilization & Growth: Lead recovery initiatives for at-risk accounts (Red/Amber status) Collaborate with Sales and CSMs to ensure client retention and renewal readiness Facilitate solution design discussions aligned with client needs Client Communication & Advocacy: Act as the primary point of contact for all client delivery-related matters Advocate for client priorities internally and manage clear, consistent communication Represent client needs in operational and executive discussions Operational Excellence & Process Improvement: Identify workflow gaps and propose scalable, repeatable solutions Refine internal systems and processes within Bespoke and Professional Services Contribute to documentation, templates, and internal playbooks for consistency Core Activities: Monitor delivery progress against contract terms and timelines Coordinate cross-functional collaboration for service delivery Keep stakeholders updated on key milestones and project changes Ensure visibility into account updates for internal delivery teams and leadership Requirements: 8+ years of experience in program/project management or B2B client support 3 5 years of experience supporting sales teams in servicing enterprise clients Strong stakeholder engagement, communication, and conflict resolution skills Proficiency in MS Office (Excel, Word, PowerPoint) Ability to understand and translate technical information into client-facing language Strong organizational, problem-solving, and multitasking abilities Preferred Qualifications: Experience in a SaaS or eLearning environment Familiarity with Learning Management Systems (LMS) Background in ethics and compliance programs Proficiency in Japanese (JLPT N3 or above) is a plus Shift Requirements: Must be flexible to work rotational shifts, including night and early morning shifts to support global clients Why Join LRN: Work in a purpose-driven, inclusive environment Collaborate with global teams and Fortune 500 clients Make an impact through work that matters LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Senior Client Partner Location: Mumbai, India Employment Type: Full-time, Permanent About Qure.AI Qure.AI is the world s fastest-growing medical AI company, with an impressive track record of 13 FDA and 62 CE mark clearances. We develop cutting-edge solutions to enhance patient outcomes across various care domains, including lung cancer, tuberculosis, and stroke. Our innovative technologies have positively impacted over 22 million patients in more than 90 countries worldwide. At Qure.ai, we are committed to fostering a diverse and inclusive workplace, and we proudly serve as an equal-opportunity employer. About the Job We are seeking a Senior Client Partner to lead large-scale, countrywide projects and manage key client relationships. This role involves driving revenue growth through upselling, cross-selling, and strategic account management. As part of the Customer Success & Operations team, you will be instrumental in ensuring smooth project execution and fostering long-term partnerships. In this position, you ll oversee client journeys with Qure.ai, driving product adoption, optimizing impact, and identifying opportunities for expansion and renewal. This is a high-impact role that combines client management, project execution, and strategic planning in a rapidly growing organization. Roles and Responsibilities Lead Large-Scale AI Projects: Drive the execution of large-scale, countrywide AI projects from start to finish, ensuring smooth implementation and client satisfaction. Collaborate with government bodies, healthcare institutions, on-ground teams, and global health organizations to drive product adoption and large-scale AI deployment. Client Relationship Management: Build and maintain strong relationships with key external stakeholders, including Ministry of Health, National Programs, program heads, IT teams, and clinical decision-makers. Ensure high retention and satisfaction, and serve as the primary point of contact for client management, post-deployment engagement, and feedback collection. Revenue Growth: Identify new opportunities within existing accounts, driving upselling, cross-selling, renewals, and expansions. Manage strategic account planning to maximize client lifetime value and ensure continuous revenue growth. Cross-Functional Collaboration: Work closely with engineering, product, and sales teams to support client needs, resolve project challenges, and deliver exceptional results. Provide valuable feedback to product teams to contribute to Qure.ai's product roadmap and continuous improvement. Best Practices and Process Optimization: Develop best practices for client management, project execution, and revenue tracking. Continuously optimize internal processes for improved efficiency, scalability, and long-term impact. Client Support: Effectively resolve client complaints by collaborating with Client IT and Program Teams, managing remote access requests, and ensuring timely resolution of issues in coordination with internal engineering teams. Marketing & Research Outcomes: Generate marketing and research outcomes that highlight the impact of Qure.ai s solutions and reinforce our value proposition in the healthcare AI space. Skills and Expertise Experience: 3-6 years in client-facing roles, with experience in managing large-scale, multi-stakeholder projects and driving revenue growth through upselling, cross-selling, and strategic account expansion. Project Management: Strong people management skills and the ability to lead projects in a fast-paced, evolving environment. Experience in account management, client success, project management, or healthcare is a plus. Communication Skills: Excellent verbal and written communication skills, with a demonstrated ability to engage with and influence senior-level stakeholders. Problem-Solving: Self-starter, quick learner, and a driven individual with strong problem-solving capabilities and empathy toward clients. Healthcare Knowledge (Optional): Knowledge and experience in the healthcare industry will be advantageous. Technical Skills: Proficient in Excel and PowerPoint for reporting and presentations. Other Considerations Travel Requirements: This role will involve significant travel, both domestic and international, to ensure successful project execution and client engagement. At Qure.ai, you will be part of a rapidly growing organization where you can work alongside the best minds in the healthcare and AI industries. We offer competitive compensation, a rewarding career path, and the chance to make a meaningful impact in global healthcare. As a Senior Client Partner, you will have the opportunity to grow with a young, innovative company and help shape the future of healthcare AI. Equal Opportunity Employer Qure.ai is committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds and experiences to apply.

Job Title: Customer Success Manager Cybersecurity Location: Mumbai, Maharashtra, India Department: Customer Success | Full-Time About CloudSEK At CloudSEK, we re on a mission to build the world s fastest and most reliable AI-driven cybersecurity technology. Founded in 2015 and headquartered in Singapore, we ve grown rapidly to become one of India s most trusted cybersecurity product companies. Our proprietary AI and ML-powered platform offers real-time detection and resolution of digital threats across various internet sources. CloudSEK s product suite includes: XVigil: Digital Risk Protection Platform BeVigil: Attack Surface Monitoring Tool SVigil: Contextual AI for Supply Chain Risk Monitoring We re proud recipients of multiple accolades, including: NASSCOM-DSCI Security Product Company of the Year NetApp Excellerator s Best Growth Strategy Award $7M Series A funding led by MassMutual Ventures Join us as we redefine digital risk management across the globe. Role Overview: Customer Success Manager Cybersecurity We are looking for a Customer Success Manager (CSM) with a strong background in cybersecurity to manage strategic customer accounts and ensure they realize maximum value from CloudSEK s solutions. You ll be the primary point of contact for clients, combining your relationship management skills with technical cybersecurity expertise to deliver an outstanding customer experience and drive retention, engagement, and growth. Key Responsibilities Account Management Serve as the main liaison for a portfolio of strategic enterprise clients Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) to align customer goals with product capabilities Visit clients at least twice a year to strengthen relationships and understand evolving cybersecurity needs Cybersecurity Expertise Provide expert insights on threat intelligence, data leak prevention, and digital risk protection Act as a trusted cybersecurity advisor, interpreting threat data generated by CloudSEK s platforms Work closely with client security teams to optimize product usage and threat response Customer Engagement Build strong relationships with key stakeholders including CXOs and CISOs Cultivate customer champions to support advocacy and referrals Deliver customized threat intelligence reports and collect feedback for continuous improvement Revenue Growth and Retention Identify upsell and cross-sell opportunities within assigned accounts Drive on-time subscription renewals and ensure Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets are met Support the sales team with referrals and client expansion strategies Product Adoption & Feedback Ensure 100% utilization of subscribed features and solutions Conduct regular configuration and usage reviews Gather client feedback and contribute to product roadmap planning Operational Excellence Maintain accurate account records using CRM tools Share knowledge internally through documentation, training, and internal presentations Ideal Candidate Profile 5+ years of experience in Customer Success, Account Management, or Cybersecurity consulting Strong understanding of cybersecurity principles, digital risk management, and threat intelligence Excellent communication and relationship management skills Proven track record in driving customer satisfaction, retention, and account growth Ability to manage multiple accounts and prioritize tasks effectively Tech-savvy, detail-oriented, and driven by customer outcomes Bonus Points If You Have Experience conducting onsite meetings and business reviews Knowledge of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics Experience analyzing cyber threats and delivering value-based recommendations Perks & Benefits at CloudSEK Competitive compensation and performance incentives Flexible working hours and a vibrant office culture Free food, unlimited snacks, and beverages Regular team events, music sessions, and creative showcases An opportunity to make a real-world impact in a fast-scaling cybersecurity company Join CloudSEK Empowering the Future of Cybersecurity If you're a customer-focused professional with a passion for cybersecurity and client success, we d love to meet you. At CloudSEK, your work will protect global digital assets while you grow with a world-class team. Apply now and be part of our journey to secure the digital world.

Job Description Key Responsibilities: Anchors change management around areas of Vision, Mission, and Strategy Performance analytics: Partner standards publication, Practice & Partner dashboard / metrics evolution, productivity roadmaps, external comparability Performance alignment: strategic cascade to functions and practices, Director and Partner scorecards, facilitate performance conversations for leaders. Team effectiveness: collaboration accelerating training for top team groups such Executive Committee, Management Committee and other Practice Leadership Teams Organisation model for allied functions function charters, job families, grade structure, and individual transition Accelerate partner development: yearly talent review, development plan completion, detailed career plans for 20 partners. Scientific assessment for specific leadership roles such as Practice Coordinators and Office Managers Driving a Visible Expertise program for Partners to own and strengthen their external eminence. Governance model for the firm purpose, membership, and design rights for apex bodies such as Executive Committee and Management Committee Essential Competencies: Leadership Competencies: Leading Up: Understand expectations from Partnership Board and National Managing Partner Leading Across: Build alignment between CFO, CHRO and MPO through policy advocacy Leading Externally: Build relationships outside the organisation, to accelerate institutional excellence Leading Self: Interpersonal skills with Partners and Allied Leaders are essential for success. Behavioural Competencies: Thinking Strategically Driving Change Functional Competencies Organisational Effectiveness Leadership Assessment and Development Education & Experience: MBA in HR with 6-9 Years of Experience; Graduates with exceptional experience in C-o-E / Talent Consulting are welcome to apply. Experience in Talent and Organisation Consulting is an advantage. Exposure to C-o-E roles in Leadership Development and Organisational Effectiveness. Exposure to strategic HR projects likes Organisation Structure Design, Job Evaluation, and Leadership Scorecards is a huge advantage. Executive presence, prior experience of engaging with Senior Leaders.

Capital Markets Lawyer About the Role: We are seeking a dynamic and highly skilled Capital Markets Lawyer to join our esteemed legal team. In this full-time role, you will advise leading companies and financial institutions on a broad range of complex financial securities issues. If you are passionate about delivering excellence, going above and beyond as a trusted advisor, and creating value for clients, this is the role for you. Minimum Qualifications: LLB or LLM from a premier law school (India or abroad), with eligibility to practice in India 1 to 2 years of demonstrated success in financial securities, trading, and exchange commissions with a Tier 1 law firm Experience in Capital Markets, including IPOs, rights issues, QIPs, and preferential allotments by listed companies Key Skills: Strong oral and written advocacy skills Expertise in contract drafting and negotiation Ability to analyze and communicate complex technical matters Effective multitasker, able to manage competing deadlines and assignments Solution-oriented with a proven track record of independently closing transactions with minimal supervision Exceptional communication skills both written and verbal with the ability to communicate effectively with clients at all levels Solid understanding of various legal subjects, with the ability to identify issues and seek expert advice as needed Strong drive for technical excellence and staying updated with legal developments Key Responsibilities: Your role will involve, but not be limited to: Conducting legal research to support complex transactions and compliance matters Reviewing, drafting, and negotiating legally binding agreements on behalf of clients Advising clients on legal and regulatory issues within the Capital Markets space Negotiating contracts and providing strategic legal guidance Khaitan & Co. is renowned for its exceptional team of talented and dedicated professionals who drive the Firm forward. As an associate, you will work closely with experienced partners and senior industry professionals, benefiting from mentorship and support in your growth. We invest in the development of our people through partnerships with international human capital organizations, ensuring that our associates have access to continuous professional growth. Our progressive people policies and strategic talent initiatives create a collaborative environment focused on open and constructive communication. With rapid changes in both the global and domestic economic landscape, now is an exciting time to join Khaitan & Co. and be part of our growth story. Our Core Values: Achievement Orientation: A passion for setting and exceeding goals, ensuring timely decision-making, and delivering superior execution while maintaining compliance. Commercial Acumen: A clear understanding of the business environment with an eye for opportunities to enhance business results. Client Intimacy: A deep understanding of client needs, with a solution-focused mindset to build long-term relationships. Teamwork and Collaboration: Building strong relationships and working collaboratively within and across practices to achieve Firm objectives. Communication with Impact: Active listening and effective communication to influence decisions and establish clear channels for dialogue. People Development: Encouraging high performance through clear expectations, empowerment, and ongoing feedback/coaching to develop capabilities. Learning Agility: A passion for acquiring and sharing knowledge, best practices, and continuous learning.

Key Requirements: Proven experience in managing end-to-end M&A and Private Equity (PE) transactions, including handling complex transactional documents and deal negotiations. Expertise in complex structuring of M&A/PE deals. Specialization in strategic M&A, PE, general corporate transactional work, and advisory services. Key Skills: Strong practice skills, including: Oral and written advocacy Contract drafting and negotiation Analyzing and communicating complex technical matters Ability to efficiently manage multiple assignments simultaneously while meeting deadlines and maintaining high standards of work. A solution-oriented mindset with a proven ability to close transactions independently with minimal supervision. Exceptional communication skills, both written and verbal, with the ability to effectively engage with all clients (internal and external). Solid understanding of a wide range of legal subjects, with the ability to spot issues, develop solutions, and bring in specialists when needed. A commitment to technical excellence, staying updated on legal developments, and becoming a go-to subject matter expert in the field.

Key Requirements: Demonstrated experience in Capital Markets, specifically handling IPOs, rights issues, Qualified Institutional Placements (QIPs), and preferential allotments by listed companies. Key Skills: Strong practice skills, including: Oral and written advocacy Contract drafting and negotiation Analyzing and communicating complex legal matters effectively Ability to manage timelines efficiently, multitasking across various assignments while ensuring quality and meeting deadlines. A solution-oriented mindset with a proven track record of independently closing transactions with minimal supervision. Exceptional communication skills, both written and verbal, with a demonstrated ability to effectively engage with all clients (internal and external). In-depth understanding of a wide range of legal subjects, with the ability to identify issues, build on existing knowledge, and seek specialist advice when necessary. A commitment to technical excellence, staying informed on the latest legal developments, and positioning yourself as a go-to subject matter expert.

Client Accounting Years of Experience: 2-4 years experience Educational qualification: Commerce Graduate Roles and Responsibilities (Indicative): Accounting of Client Pay-in & Pay-out of Funds & Posting respective Entry in client ledger. Prepare Daily Exchange Obligation and manage Fund Flow. Manage Exchange margin on real time basis. Manage Client Receipt from online as well offline mode, simultaneously manage Risk Limits. Daily bank reconciliation of all bank accounts (Clients & Settlement Accounts) and solving the query about banking entries. Preparation of Weekly & Monthly SEBI & Exchange Enhance report. Preparation of Monthly Exchange levies report and Reconciliation with Back office. Processing of Dividend to client & Dividend Reconciliation. Solving all clients Query relation to (Funds pay in & Payout, Demat charges, Account opening, Stocks, Penalty Charges, NRI Clients Query & day to days operation activities) Solving Audit Query (Internal Audit, Statutory Audit, & Exchange Audit) Preparing data for Third Party Products and reconciliation with Business Team. Job location: Kalina, Mumbai (Work from Office)

Position: Key Account Manager Client Servicing Location: Mumbai Experience Required: 6 8 Years Employment Type: Full-Time About the Role: We are seeking a seasoned Key Account Manager to lead client servicing efforts, foster strong client relationships, and drive revenue growth within our digital marketing ecosystem. You will act as a strategic partner to clients while ensuring seamless collaboration between internal teams to deliver high-impact results. Requirements: 6 8 years of proven experience in client servicing/account management within a digital marketing agency. Strong knowledge of Social Media Marketing, SEO, SEM, Affiliate Marketing, and other digital channels. Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint). Exceptional communication, presentation, and negotiation skills. Demonstrated ability in team management and stakeholder coordination. Highly organized with a process-driven mindset and strong project management skills. Key Responsibilities: Lead and mentor the account management team to ensure client satisfaction, retention, and a smooth onboarding process. Manage and grow revenue across existing and new clients, meeting or exceeding annual targets. Serve as a key point of contact for high-profile clients, understanding their needs and delivering tailored strategies. Ensure timely and high-quality deliverables through internal process compliance. Build strong, consultative client relationships and anticipate evolving needs. Oversee client presentations, meetings, and reports, delivering strategic insights and showcasing campaign outcomes. Collaborate with cross-functional teams to conceptualize and execute data-driven digital marketing strategies. Identify upsell/cross-sell opportunities within accounts to maximize revenue potential. Stay updated on digital marketing trends and incorporate relevant strategies into client campaigns. Drive internal hiring and training to build a high-performing client servicing team. Conduct regular performance evaluations, ensure fair workload distribution, and foster team motivation. Ensure adherence to company-wide processes, standards, and timelines.