Client Analyst Jobs in Bengaluru

Revenue Operations Analyst Location: Bangalore About Us FalconX is transforming institutional access to the digital asset markets by bridging the gap between traditional finance and the world of crypto. As a leader in the industry, we address the most pressing challenges in the market, offering innovative solutions that support trading strategies, liquidity, and structures akin to conventional financial markets. At FalconX, we empower our clients with seamless navigation through the evolving crypto landscape, from inception to scale. Role Overview We re looking for a dynamic Revenue Operations Analyst to join our growing team and help elevate the Revenue Operations (RevOps) function at FalconX. In the past year, our RevOps capabilities have matured significantly, with solidified processes in reporting, operational support, and actionable business insights. We re now at a pivotal moment where we need to scale these efforts further to provide strategic insights, improve operational efficiency, and support cross-functional projects. As a key member of the team, your role will focus on managing core revenue operations tasks while also driving value-added projects that impact the business. You ll be a crucial enabler, supporting both the foundational work in RevOps and the new, high-impact initiatives the business requires. Additionally, you ll play an important role in managing inbound lead qualifications, ensuring seamless handoff to the Sales team. Key Responsibilities Data-Driven Insights & Reporting: Leverage your analytical skills to support and manage critical reports and insights for the business, including: QBR decks and quarterly reviews Board material and leadership presentations Ad-hoc reporting for various stakeholders Core Operational Support: Collaborate with cross-functional teams to maintain and deliver essential operational support for the Revenue function. Key tasks include: Account split and territory management Validating account coverage and tiering Ensuring accurate parent-child mapping and reporting regions Pipeline management and data validation Lead Qualification & Inbound Lead Management: Manage inbound leads from web inquiries, qualify them based on defined criteria, and facilitate the smooth handoff to the Sales team. This involves: Contacting leads to assess their potential Coordinating with Sales for follow-up and feedback Tracking lead conversion metrics and identifying opportunities for process improvement Collaboration & Performance Tracking: Work closely with the Sales team to ensure lead response and qualification processes are streamlined. Track and report on key performance indicators (KPIs) such as: Call volume and outcomes Lead conversion rates CRM system usage and data accuracy Qualifications Bachelor s degree (or equivalent experience) 1-3 years of experience, ideally in a Revenue Operations, Sales Operations, or related role Strong analytical skills, with the ability to extract insights and drive business decisions from data High attention to detail and data accuracy Experience with CRM tools (e.g., Salesforce, HubSpot), BI tools, and basic coding skills (for manipulating data in BI tools) Proficiency in Google Sheets, Excel, or similar tools for data management Excellent written and verbal communication skills Preferred Qualifications Experience in the cryptocurrency or blockchain industry Familiarity with financial services or brokerage operations Ability to generate strategic insights on how financial services firms can expand their offerings and improve client servicing The opportunity to be part of a cutting-edge company at the intersection of finance and technology A collaborative, fast-paced environment with the chance to make an immediate impact Professional growth and development in a rapidly evolving industry Competitive salary and benefits package Qualification : Bachelors degree (or equivalent experience)

Position: Senior Java Web Backend Engineer Job Type: Full-time Location: Bengaluru Department: Engineering About BlueOptima: At BlueOptima, our vision is to become the global reference for optimizing the performance of software engineers across all industries. We provide industry-leading objective metrics in software development, enabling large organizations to deliver better software, faster, and at a lower cost through technology that pushes the limits of what has been done before. As a fast-growing global company, we ve consistently doubled our headcount and revenue year over year, without external investment. Our headquarters is in London, with additional offices in Mexico, India, and the US. Our diverse team consists of 210+ employees from 34+ nationalities and speaks over 25 languages. We foster an open-minded environment and encourage employees to create their own success stories within this high-performance atmosphere. Job Description: We are looking for a Senior Java Web Backend Engineer with extensive experience in designing, building, and maintaining scalable SaaS applications using Java/J2EE technologies. The ideal candidate will be a tech enthusiast, committed to excellence, and eager to take on a leadership role as a mentor to a team of talented engineers. You ll be part of a self-managed Agile team, where you will actively contribute to improving development processes, bringing new ideas to the table, and proposing improvements in methodology, management, and organization. Key Responsibilities: Application Development & Maintenance: Design, develop, implement, test, and maintain application software components. Requirements Analysis: Analyze client requirements and convert them into technical specifications, ensuring alignment with project goals. Feature Ownership: Take ownership of development for new features and continuous improvements to the platform. Performance Optimization: Identify and resolve performance bottlenecks, ensuring high scalability and efficiency of the system. Architecture Improvement: Identify architectural inefficiencies, and create and execute a roadmap to address and resolve them. Leadership & Mentorship: Lead and mentor junior developers, fostering their technical growth and career development. Client Interaction: Provide technical support to client-facing teams and occasionally interact with clients to resolve issues related to your component. What You Need to Succeed at BlueOptima: Education: Minimum Bachelor's degree in Computer Science or equivalent. Self-Sufficiency: Ability to work autonomously with minimal supervision. Problem-Solving Skills: Strong analytical and problem-solving capabilities, coupled with a can-do attitude. Agile Methodologies: Experience with Agile methodologies (e.g., SCRUM, Sprints) and leading small Scrum teams. Commitment to Excellence: Focused on completing tasks efficiently and reliably while identifying the best approach to solving complex problems. Must-Have Technical Skills: Java Expertise: 5+ years of experience with Java, J2EE/Java EE, Spring, and Spring Boot. Architectural Knowledge: Solid understanding of Monolithic, SOA, and Microservices architectures. Concurrency & Thread-Safety: Strong knowledge of Java concurrency patterns and experience building thread-safe applications. Database Skills: Expertise in relational databases, partitioning, indexing techniques, and SQL (PostgreSQL). System Design: Experience creating high and low-level design documents based on application architecture. Linux Proficiency: Familiarity with Linux shell and command-line tools. Testing Skills: Strong grasp of unit testing and integration testing frameworks. Cloud Platform Experience: Hands-on experience with cloud platforms like AWS, Azure, or Google Cloud (e.g., S3, EC2, Lambda). Message Queues & Streaming: Familiarity with message queues (e.g., Kafka, RabbitMQ, SQS) for high-performance, scalable systems. Monitoring & Logging: Experience with monitoring and logging tools (e.g., Prometheus, Grafana, Datadog, ELK Stack, Splunk). At BlueOptima, we believe in accelerating your career progression. You ll have the opportunity to strengthen your skills, take on diverse challenges, and quickly grow within the organization. We support your development every step of the way, with a clear path to leadership and technical expertise in a fast-paced, innovative environment. Qualification : Bachelor's degree in Computer Science or equivalent

Job Title: Business Analyst Granite Location: Bengaluru Company: Altisource About Altisource At Altisource, we thrive in a fast-paced, collaborative environment where innovation meets impact. If you're a self-motivated, quick learner who enjoys working both independently and in teams and you're passionate about data, automation, and creating business value we d love to meet you! We re currently seeking a Business Analyst to join our Granite team, focusing on data analysis, configuration, and financial operations. This is an exciting opportunity to contribute to a growing, stable organization and build a meaningful career. Key Responsibilities Data Analysis & Reporting Execute complex data queries and generate reports using SQL. Analyze operational and financial data to support business strategy. Create insights using Excel, Power Query, and other reporting tools. Billing & Financial Operations Manage invoicing, billing, and reconciliation in coordination with the Accounting team. Maintain accurate financial records and ensure compliance with internal processes. Apply basic accounting principles in financial workflows. Documentation & Process Management Create and maintain business documentation, process manuals, and reports. Edit and format PDFs to align with company standards. Organize operational data and financial records for easy access. Client Engagement & Onboarding Work directly with clients to gather business requirements. Support onboarding and ensure a smooth integration process. Translate client needs into functional product workflows and features. Automation & Efficiency Develop automation tools using VBA, Power Query, and other platforms. Continuously seek ways to streamline processes and improve productivity. Cross-Functional Collaboration Partner with technology and business teams to deliver solutions. Communicate effectively with stakeholders, including senior leadership. Design process flows (Visio) and prepare executive presentations (PowerPoint). Qualifications Bachelor s degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field. 3+ years of experience in business analysis, product management, or operations. Hands-on experience managing IT projects and system integrations. Proficient in SQL, Excel, Word, Visio, and PowerPoint. Knowledge of financial systems, databases, and BI tools. Preferred Skills Strategic thinker with strong problem-solving skills. Excellent communication and stakeholder management abilities. Strong documentation and organizational skills. Experience with SaaS platforms and financial data handling is a plus. Join us and be part of a team that values innovation, integrity, and impact. Qualification : Bachelors degree in Business Administration, Engineering, Computer Science, Finance, Accounting, or a related field

Job Title: Data Quality Analyst Location: Bangalore Employment Type: Full-Time About the Role We are seeking a detail-oriented and analytical Data Quality Analyst to join our dynamic Data Desk team. In this role, you will be responsible for maintaining the accuracy, consistency, and reliability of in-house reports, fulfilling client data requests, and conducting external research to support outreach and media engagement efforts. The ideal candidate will be highly organized, process-driven, and passionate about working with data in a fast-paced environment. Key Responsibilities Quality Control of In-House Reports Review and verify internal reports for accuracy, completeness, and consistency. Identify and correct data errors or inconsistencies. Maintain and update quality control documentation and SOPs. Serve Client Data Requests Understand and interpret data-related queries and requirements from clients. Compile, format, and deliver high-quality, client-ready data in a timely manner. Conduct final QC checks before data delivery to ensure reliability and precision. External Research Conduct secondary research to support outreach efforts, including partnerships with journalists and media houses. Analyze market trends, industry data, and other external information sources. Translate research into actionable insights that inform strategic outreach and content development. Who Should Apply 2 4 years of experience in data analysis, quality control, or research-related roles. Strong interest in the startup ecosystem, venture capital, and emerging tech trends. Ability to perform structured secondary research and market analysis. High attention to detail with a process-oriented mindset. Strong analytical thinking and written communication skills. Ability to work independently and manage multiple tasks effectively. Open to continuous learning and feedback, with a growth mindset. A meritocratic environment where decisions are transparent and data-backed. A candid and collaborative culture that values curiosity and encourages questioning. Supportive managers who are invested in your growth and development. Opportunities to build and refine systems that have a meaningful impact.

Position: Capital Markets and Investment Sales Associate Location: Bengaluru Job Overview: We are looking for a dynamic and results-oriented professional to join our Capital Markets team as an Investment Sales Associate. The ideal candidate will play a vital role in supporting sales initiatives and investment strategies within our capital markets division. This role demands strong analytical capabilities, deep knowledge of financial markets, and excellent client relationship management skills. Key Responsibilities: Sales and Business Development: Identify, qualify, and cultivate new business opportunities in capital markets and investment sales Build and maintain strong relationships with institutional investors, high-net-worth individuals (HNWIs), and key stakeholders Advise clients on investment opportunities and assist in structuring deals tailored to their needs Collaborate with senior management to develop customized investment strategies and solutions Market Research and Analysis: Monitor and analyze market trends, capital markets activities, and emerging investment opportunities Conduct comprehensive market research to identify potential deals, acquisitions, and sales prospects Provide clients with timely updates on market conditions, forecasts, and associated risks Transaction Support: Prepare pitch materials, presentations, and investment reports to support sales efforts Coordinate due diligence processes, financial modeling, and transaction documentation Liaise closely with legal, compliance, and internal teams to ensure seamless transaction execution Client Relationship Management: Serve as a trusted point of contact for clients, providing tailored advice and fostering long-term relationships Represent the firm at client meetings, conferences, and industry events to grow the business network Qualifications & Skills: Bachelor s degree in Finance, Economics, Business Administration, or a related field; Master s degree or professional certifications such as CFA or CAIA are a plus 2 to 9 years of experience in capital markets, investment sales, or related financial services Strong understanding of financial products, market dynamics, and investment strategies Excellent communication, negotiation, and relationship-building skills across client levels Proficiency in financial modeling, data analysis, and investment reporting Exceptional attention to detail, strong problem-solving abilities, and capability to manage multiple priorities in a fast-paced environment Qualification : Bachelors degree in Finance, Economics, Business Administration, or a related field

Job Title: Senior Executive Business Development Location: Bangalore Department: Business Development / B2B Sales Experience: 6 to 12 years Education: MBA (Marketing) Key Role Drive business growth by identifying new opportunities, building client relationships, and expanding the company s market presence in B2B segments. Responsibilities Identify and develop new business opportunities to achieve sales targets and revenue growth. Build and maintain strong relationships with existing and potential clients. Conduct market research and competitor analysis to identify trends and opportunities. Prepare and deliver compelling presentations, proposals, and negotiations with clients. Collaborate with internal teams such as marketing, product development, and operations to ensure customer satisfaction and successful project delivery. Monitor sales pipeline and report progress to senior management. Represent the company at industry events, trade shows, and networking forums. Qualifications MBA in Marketing or related field. 6 to 12 years of experience in business development or B2B sales. Proven track record of achieving sales targets and driving business growth. Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Proficient in CRM software and MS Office suite. Qualification : MBA in Marketing or related field

Position: Equity Research (Content/Editorial) - Manager Location: Bengaluru About Groww At Groww, we re a passionate team committed to making financial services accessible to every Indian. Our mission is to empower millions of customers by providing a multi-product platform that enables them to take charge of their financial journey. Customer obsession is at our core every product, design, and algorithm is built with the customer s needs and convenience in mind. At Groww, we believe in a culture of ownership, integrity, and the constant drive to challenge the status quo. Our Vision We believe every individual deserves the knowledge, tools, and confidence to make informed financial decisions. Groww s long-term vision is to be the most trusted financial partner for millions of Indians, offering a diverse range of financial services through a cutting-edge platform. Our Core Values Radical Customer Centricity Our customers are at the heart of everything we do. Ownership-Driven Culture We take responsibility and accountability in all we do. Simplicity We simplify complex financial concepts for better accessibility. Long-Term Thinking We focus on sustainable growth and future impact. Transparency We maintain openness in every decision, interaction, and process. Role Overview We re looking for an Equity Research Lead who can build and lead a team responsible for conducting in-depth analysis on macroeconomic developments, industries, companies, and policies. This role is key in providing high-quality, insightful content that will help over 1.5 crore Groww investors make informed investment decisions. As the manager of this team, you will also drive strategy, foster a culture of excellence, and ensure that your research is communicated effectively across multiple platforms, from reports to social media content. Key Responsibilities: Equity Research: Lead comprehensive research on companies, sectors, and industries, including financial statement analysis, valuation models, and competitive benchmarking. Market & Economic Analysis: Monitor macroeconomic trends, policy changes, and market movements to understand their impact on the equity markets. Content Creation: Produce high-quality research content across various formats, including reports, blogs, videos, and social media posts to effectively communicate findings. Team Leadership: Lead and mentor a team of equity research analysts, fostering a culture of continuous learning and high performance. Client Engagement: Work closely with engagement teams to ensure that your research is effectively communicated and aligns with client needs. Strategic Input: Contribute to the broader research strategy and help shape the direction of Groww s research approach. Compliance: Ensure that all research activities meet regulatory requirements and internal compliance standards. Qualifications: Experience: 3+ years of proven experience in equity research, with a strong track record of delivering high-quality insights. Education: Bachelor's degree in Finance, Economics, or a related field. A Master s degree and/or CFA charterholder is highly preferred. Skills: Strong analytical skills, including proficiency in financial modeling and data analysis tools. Excellent written and verbal communication skills; ability to present complex ideas clearly and engagingly. Leadership experience in managing and motivating teams. Deep understanding of the Indian financial markets and regulatory landscape. Awareness of industry best practices and emerging trends in equity research. Join India s fastest-growing financial services company and be part of a team that's reshaping the financial landscape. Work in a culture of transparency, collaboration, and continuous growth. Lead a passionate team and help millions of users make better investment decisions every day. If you are passionate about equity research and want to make an impact in a fast-growing fintech company, we d love to hear from you. Qualification : Bachelor's degree in Finance, Economics, or a related field. A Masters degree and/or CFA charterholder is highly preferred

Position: Project Coordinator Design & Build Location: Bangalore Experience: 3 5 Years (Preferred background in Commercial Interior Fit-Outs Design & Build, IPCs, or General Contracting) Role Overview: We are seeking an organized and proactive Project Coordinator to support the execution of commercial interior fit-out projects. The ideal candidate will coordinate all aspects of project delivery including planning, scheduling, site management, and reporting ensuring timelines, quality, and budget expectations are met. Experience in a Design & Build or General Contracting environment is preferred. Key Responsibilities: Coordinate project activities, resources, equipment, and information across departments and stakeholders. Break down project requirements into actionable tasks and define clear timeframes. Monitor and supervise site operations to ensure timely and high-quality project execution. Maintain project quality standards by conducting quality assurance checks and enforcing compliance protocols. Prepare and manage site reports, tracking progress, issues, and risk mitigation steps. Utilize project management tools to monitor schedules, working hours, and expenditures. Oversee procurement activities and ensure timely delivery of project materials and equipment. Support project documentation, scheduling, vendor coordination, and client communication. Assist in risk analysis, quality control, and mitigation planning. Qualifications & Skills Required: Bachelor s degree in Engineering; Postgraduate degree in Construction Management preferred. 3 5 years of experience in project coordination, preferably in the commercial interior fit-out sector. Strong client-facing and team collaboration skills. Familiarity with project risk management and quality assurance practices. Ability to prepare and interpret schedules, flowcharts, and action plans. Proficient in project management tools (e.g., Microsoft Project, Excel, etc.). Excellent interpersonal and communication abilities. Strong organizational and vendor management skills. PMP certification is an added advantage. Qualification : Bachelors degree in Engineering; Postgraduate degree in Construction Management preferred.

Product Support Analyst Travel Domain Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a leading global tech platform revolutionizing business travel and expense technology. We bring together passionate travelers and technologists through the world s largest business travel marketplace. As an equal opportunity employer, Serko celebrates diversity and authenticity to create meaningful impact. With offices in New Zealand, Australia, North America, China, and a new hub in Bengaluru, India, we are expanding rapidly to build a world-class team and innovative products. Role Overview: Product Support Analyst GetThere Serko is hiring two Product Support Analysts for our GetThere online booking tool in Bengaluru. You will be at the frontline of customer support, resolving day-to-day client issues and ensuring superior service. Your work will strengthen client relationships and contribute to product and process improvements that drive customer satisfaction. Key Responsibilities Manage and resolve client issues through email, telephone, and issue tracking systems efficiently and professionally. Provide effective troubleshooting and solutions for GetThere product and application problems. Deliver exceptional customer service by being responsive, communicative, and adhering to SLAs. Collaborate with internal teams to escalate and resolve complex issues promptly. Identify opportunities for process improvement to reduce incoming support queries and enhance product usage. Support product testing and release activities as needed. What You ll Bring Strong problem-solving skills and proven ability to investigate and resolve technical issues effectively. Exceptional customer service mindset with a passion for delivering superior support. Excellent written communication skills to translate technical terms into clear, customer-friendly language. Ability to liaise between end-users and technical teams to ensure accurate understanding and resolution. Solid knowledge of travel industry Global Distribution Systems (GDS). Prior experience troubleshooting GetThere or supporting corporate online travel platforms is highly preferred. Competitive base salary with performance-based discretionary incentives. Access to a comprehensive learning and development platform to grow your career. Supportive work environment encouraging ownership of your career path. Be part of an innovative team driving meaningful change in business travel technology. Excited to support and innovate in travel technology with Serko s Bengaluru team? Apply today!

Job Title: Business Analyst | 3-5 Years Experience | Product Management, Strategy Consulting | Bangalore, India Location: Bangalore, Karnataka, India About Goavega: Goavega is seeking a skilled Business Analyst/Product Manager with 2 to 3 years of hands-on experience in the Energy, Media, or Sports industry domains and a total of 4 to 7 years of professional experience. This role plays a key part in driving strategic consulting, business analytics, and product design execution to deliver innovative solutions that create real business value. Key Responsibilities: Strategic Planning and Vision: Define product vision, strategy, and roadmap aligned with business goals Conduct thorough market research and competitive analysis to identify growth opportunities and potential risks Collaboration and Execution: Partner with cross-functional teams including design, development, and client stakeholders to deliver impactful products Gather, document, and translate business requirements into clear technical specifications Work closely with development teams to ensure solutions meet business objectives and are delivered on time Performance Analysis and Improvement: Monitor and analyze product performance metrics to suggest improvements and enhancements Lead user acceptance testing (UAT) and ensure products meet business and customer needs Advisory and Decision Support: Prepare and present data-driven business cases to senior leaders and clients to support strategic decisions Assist in identifying new growth opportunities and defining strategic imperatives Thought Leadership and Expertise: Conduct quantitative and qualitative market and competitive research to inform product strategy Stay updated with industry trends and contribute to thought leadership and innovation initiatives Qualifications: Bachelor s degree in Engineering, Design, Computer Science, or a related field MBA or master s degree in design or product management is preferred 2+ years of experience in product management, business analysis, strategy consulting, or business analytics Strong analytical, problem-solving, and communication skills Ability to thrive in a fast-paced, dynamic work environment Preferred Skills: Knowledge of Automotive, Energy, CPG/FMCG, Mobility hubs, Media, and Sports industry landscapes Expertise in building strategies using data analytics and research methodologies Excellent ability to simplify and present complex information for diverse audiences Proactive learner with hypothesis-led problem-solving skills Familiarity with UX/UI design principles and statistical analysis methods Experience in business case development, requirement gathering, product roadmaps, and use case creation Programming knowledge in Python is a plus Open Positions: 1 Be part of a forward-thinking company driving innovation across multiple industry verticals Collaborate with cross-functional teams to create impactful, data-driven products Opportunity to grow professionally and make strategic contributions Qualification : Bachelors degree in Engineering, Design, Computer Science, or a related field

Job Title: Customer Success Executive E-commerce Insights (SaaS | Bangalore) Location: Bangalore, India Experience: 2 5 Years Industry: E-commerce | SaaS | Data Analytics | Customer Success About the Role As part of our Bangalore-based customer success team, you ll work with leading global brands and partners, ensuring seamless service delivery and helping clients unlock the full potential of their e-commerce data. Key Responsibilities Client Ownership & Engagement: Manage a portfolio of global e-commerce clients, acting as the single point of contact for project execution, performance tracking, and customer satisfaction. Cross-functional Coordination: Collaborate with internal teams across product, operations, analytics, and sales to ensure project feasibility, on-time delivery, and client success. Data Analysis & Reporting: Use brand data to track performance metrics, identify business opportunities, and provide actionable insights through regular reporting and dashboards. Insight-Driven Strategy: Translate e-commerce data into strategic recommendations that drive measurable client value and product adoption. Presentation & Communication: Create compelling reports, visualizations, and client presentations for business reviews and stakeholder discussions. Issue Resolution & Project Management: Address client concerns, manage scope adherence, resolve conflicts, and oversee both BAU and ad-hoc project requests. Mentorship: Support and guide junior team members, fostering skill development and team collaboration. Key Requirements 2 5 years of experience in a customer-facing role within a SaaS or E-commerce organization. Strong understanding of e-commerce operations and analytics. Exceptional presentation and communication skills, both written and verbal. Proven ability to manage KPIs, performance reports, and customer success metrics. Experience in data interpretation, storytelling, and visualization tools (e.g., Power BI, Tableau, Excel). Ability to convert complex data into business recommendations and meaningful conversations. Highly organized, detail-oriented, and customer-focused mindset. Strong ethics, proactive approach, and a team player attitude. At Shopalyst, we re building a global, inclusive workplace that empowers individuals from all backgrounds. We believe diversity fuels innovation and growth. If you re ready to make an impact, even if you don t meet every qualification listed, we encourage you to apply.

Director Customer Support Location: Bangalore, India About MaxVal Since 2004, MaxVal has been a pioneer in IP services, focusing on efficiency, cost-effectiveness, and continuous improvement through metrics-driven processes. We were early adopters of tech-enabled IP solutions and now serve over 600 clients worldwide. With a team of 725+ IP and technology experts, MaxVal continuously innovates to deliver outstanding customer and employee success. Job Summary We are seeking a dynamic and experienced Director/Senior Director of Customer Support to lead our dedicated support team. This role is critical in driving exceptional customer experiences post-production, managing issue resolution, system performance, escalations, and customer satisfaction. You will also develop and implement proactive customer engagement strategies to nurture long-term, trusted relationships with key clients. Key Responsibilities Leadership and Team Management Lead, mentor, and develop a high-performing customer support team. Establish and refine support processes and best practices. Ensure achievement of performance metrics and SLAs. Collaborate with leadership to align customer support strategies with business goals. Foster a culture of innovation and continuous improvement by evaluating new tools and methodologies. Customer Support Operations Oversee timely resolution of customer issues and service requests. Act as the escalation point for complex and critical issues. Manage escalated tickets and ensure professional handling of client concerns. Implement Root Cause Analysis (RCA) to prevent recurring problems. Maintain high customer satisfaction through prompt and effective support. Customer Engagement Conduct regular customer meetings to monitor system health and gather feedback. Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients. Identify potential risks and improvement opportunities proactively. Build and sustain strong relationships with key stakeholders. Operational Excellence Define and monitor KPIs to measure support team performance. Continuously optimize support workflows and processes. Partner with Product, Sales, and Implementation teams for seamless customer journeys. Manage post-production support transitions efficiently. Implement and maintain support and development tools (e.g., JIRA, automation tools). Ensure compliance with data security standards and internal policies. Strategic Planning Develop and execute long-term strategies for customer support aligned with MaxVal s vision. Stay informed on industry trends and best practices to enhance support capabilities. Provide actionable insights to senior management based on customer feedback and support metrics. Requirements Bachelor s degree in Computer Science, IT, or related field; advanced degree preferred. Minimum 10 years of experience in customer support or related fields in technology companies. At least 5 years in leadership roles managing customer support teams. Proven experience supporting software products and technology services; Salesforce experience is a plus. Strong understanding of Intellectual Property management solutions preferred. Exceptional leadership, communication, and interpersonal skills. Ability to manage multiple priorities in fast-paced environments. Strong analytical and problem-solving skills. Customer-centric mindset dedicated to delivering excellent service. Qualification : Bachelors degree in Computer Science, IT, or related field; advanced degree preferred.

Senior Operations Analyst (KYC) Location: Bangalore Experience: 5+ Years Company: KredX About KredX Founded in 2015, KredX has evolved into a comprehensive financial solutions ecosystem. We are India's leading integrated supply chain finance provider, holding both RBI s TReDS license and IFSCA s ITFS license one of the few double-licensed entities in the country. Our flagship platforms include: DTX (Domestic Trade Exchange): RBI-licensed TReDS platform enabling MSME financing via invoice discounting. GTX (Global Trade Exchange): IFSCA-licensed platform facilitating cross-border trade finance. CMS (Cash Management Solutions): AI-driven finance automation streamlining financial operations globally. KredX powers businesses of all sizes with innovative, technology-driven financial solutions. Role Overview We are seeking a highly skilled and detail-oriented Senior KYC Analyst to lead the Know Your Customer (KYC) processes within our Operations team at DTX. This role is critical in ensuring full regulatory compliance while maintaining the integrity of our client relationships. You will drive enhancements in our KYC framework, conduct detailed risk assessments, and provide strategic direction on customer due diligence. Key Responsibilities Lead and manage the end-to-end KYC process, including customer identification, verification, risk assessment, and ongoing monitoring. Conduct in-depth investigations of customer backgrounds, transactions, and compliance to identify risks and suspicious activities. Develop, implement, and continuously improve KYC policies and procedures in line with regulatory requirements and industry best practices. Collaborate with compliance, legal, and operations teams to resolve KYC-related issues and streamline processes. Mentor and train junior analysts, fostering a culture of compliance, accuracy, and continuous improvement. Stay abreast of regulatory updates and emerging trends in financial services, adapting KYC strategies proactively. Required Qualifications & Experience Minimum 5 years experience in KYC, AML, or related compliance roles in financial services. At least 3 years experience working within a TReDS framework is preferred. Strong knowledge of KYC regulations, customer due diligence, and risk assessment methodologies. Proven analytical skills to evaluate complex data and generate actionable risk insights. Excellent communication skills, able to clearly present findings to varied stakeholders. Preferred Qualifications Experience using KYC software platforms such as Actimize, Amlify, or similar tools. Professional certifications like CAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner). Familiarity with global financial regulations and international compliance adaptation. Technical Skills & Tools Proficiency in data analysis tools including SQL and advanced Excel functions for investigations and reporting. Experience with risk assessment frameworks related to KYC compliance. Understanding of regulatory reporting requirements and compliance tools.

Analyst, Market Data Services (NE) Location: Bengaluru, Karnataka Team: Data Management Company: BlackRock Role Overview As a Data Management Analyst at BlackRock, you will focus on processing and assuring the quality of alternative assets data. Your work will support clients by maintaining accurate, comprehensive data on firms, funds, and transactions in the alternative asset industry. You ll collaborate globally to research, curate, and enhance data offerings that power investment decisions. Key Responsibilities Acquire, update, and maintain alternative asset data using internal tools. Conduct in-depth web research on firms, funds, and transaction activities. Update databases with key financial data, statistics, and analysis. Work on data quality projects, process improvements, and workflow optimization. Develop subject matter expertise to enhance client data products. Collaborate with stakeholders across business units to evolve data offerings. Experience & Skills Required Bachelor s degree in Finance, Accounting, Business, or Engineering. At least 6 months relevant experience, with a keen interest in finance and markets. Fluent in English with excellent written and verbal communication skills. Proficient in Microsoft Excel, SharePoint, Office 365. Familiarity with automation and data tools like Power Automate, VBA, Python, or SQL. Knowledge of data visualization tools such as PowerBI, Qlik, or Tableau. Some exposure to project and stakeholder management. Work Model & Benefits Hybrid work model: 4 days in office, 1 day remote (with some flexibility). Strong retirement plans, tuition reimbursement, healthcare, and family support. Flexible Time Off (FTO) to support work-life balance. About BlackRock BlackRock s mission is to help people achieve financial well-being globally. By investing in its employees, BlackRock fosters a supportive and innovative culture to enable growth, inclusion, and impact. Qualification : Bachelors degree in Finance, Accounting, Business, or Engineering

Data Management Analyst Location: Bengaluru, Karnataka Team: Data Management About this Role This position is part of BlackRock s initiative to revolutionize private markets data and technology, complementing the Aladdin platform to deliver comprehensive investment solutions globally. The Data Management team is dedicated to ensuring that coverage of the alternative assets industry remains accurate, up to date, and comprehensive. As a Data Management Analyst, you will focus on processing and assuring the quality of public data. Reporting to the Data Lead, you will collaborate with a distributed team of specialists to research, analyze, and curate public data delivered to our clients. What You ll Do Acquire, update, and maintain high-quality alternative assets data using internal tools and software. Conduct thorough web-based research on firms, funds, and transaction activities in the alternative asset space. Update databases with key financial information, statistics, and analyses relied upon by clients. Participate in complex data projects involving data quality, process re-engineering, and workflow optimization. Develop domain expertise to enhance the quality and scope of data offerings. Collaborate with stakeholders across various business units to improve data product offerings. What You Bring Bachelor s degree or equivalent experience in Finance or a related field. Approximately 6 months of relevant experience. Strong interest in finance and knowledge of financial markets. Proficiency in English with excellent writing and interpersonal skills. Experience with Microsoft tools such as Excel, SharePoint, and Office 365. Benefits We offer a wide range of benefits designed to keep you energized, engaged, and supported, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax and recharge. Hybrid Work Model Our hybrid work model fosters collaboration and mentorship, supporting employee growth and flexibility. Employees typically work at least 4 days per week in the office with the option to work from home 1 day per week, ensuring a balance between teamwork and individual productivity. About BlackRock At BlackRock, our mission is to help more people achieve financial well-being. Our clients, and those they serve, rely on investments that support retirement, education, home ownership, and business ventures. These investments also strengthen the global economy by supporting businesses, financing infrastructure, and enabling innovation. We invest deeply in our employees, creating a welcoming and supportive environment with opportunities for development, networks, and benefits to help you thrive. Qualification : Bachelors degree or equivalent experience in Finance or a related field.

Analyst, Client Support Location: Bengaluru, Karnataka Team: Fund Accounting About this Role As a Client Support Analyst, you will be an integral part of a high-impact team dedicated to delivering exceptional service to our clients. Your responsibilities will include managing client inboxes, downloading key financial documents, updating team trackers, and providing timely status updates to internal stakeholders. You will ensure the timely completion of workflow tickets in line with client and internal SLAs/KPIs. Interaction with third parties will be necessary to establish access and obtain essential financial reporting for downstream processes. Additionally, you will collaborate with internal teams to efficiently manage deliverables and continuously enhance the client experience. This role offers the opportunity to build a rewarding career in a forward-thinking organization. By consistently meeting Key Performance Indicators, you will unlock opportunities for professional development and career growth. What You ll Be Doing Monitor the organization s Client Support workflow system (JIRA) daily, applying appropriate actions for each ticket per agreed procedures and service level terms. Communicate proactively with internal team members to provide project status updates and flag potential roadblocks. Accurately track requests received via Client Support and Client Relations inboxes. Retrieve vital documentation from Fund Manager Web Portals. Maintain up-to-date Fund Manager contact details within internal systems. Ensure the quality and integrity of data within internal systems. Follow standard communication procedures to obtain key information from external parties (General Partners). What You ll Bring to Us Proficiency with Microsoft Office Suite (Outlook, Word, Excel, etc.). 1-2 years of experience in an administrative or client support role preferred but not mandatory. Experience with JIRA or similar ticketing software, and familiarity with online document databases is a plus. Ability to work effectively under pressure, meeting deadlines in a fast-paced, complex environment across multiple time zones. Strong organizational and communication skills, demonstrated through real-time ticket and tracker updates and timely collaboration with key stakeholders. Excellent written and verbal communication skills in English. Proactive workload management, anticipating future tasks, supporting team members, and collaborating with team leads during busy periods. Our Benefits We offer a broad range of benefits to keep you energized and inspired, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax, recharge, and be there for those who matter most. Our Hybrid Work Model BlackRock s hybrid work model fosters collaboration and mentorship while supporting flexibility. Employees typically work at least 4 days per week in the office, with the option to work from home 1 day per week. Some teams may require additional in-office days due to specific responsibilities. This model enhances impactful in-person moments aligned with our commitment to performance and innovation and accelerates learning and onboarding for new employees. About BlackRock At BlackRock, our mission is to help more people achieve financial well-being. Our clients rely on investments that support retirement, education, homeownership, and entrepreneurship. Their investments also strengthen the global economy by supporting businesses, financing infrastructure, and driving innovation. This mission is only possible through our greatest investment our employees. We are dedicated to creating an environment where colleagues feel welcomed, valued, and supported through networks, benefits, and development opportunities to help you thrive.

Job Title: Senior Consultant Location: Bengaluru Experience: 3-5 years Educational Requirement: Graduates from premier B-schools Prime Responsibilities: Support Engagement Leadership: Assist engagement leaders in developing and proposing business strategies through comprehensive research and analysis. Business Case Design: Design and develop business cases for new opportunity assessments, enabling objective decision-making across the client organization. Future State Operating Model Design: Create detailed design elements for future state operating models, covering key areas such as organization structure, processes, and technology. Technology Blueprint Development: Develop end-to-end technology blueprints along with associated implementation roadmaps for the proposed operating model. Client Technology Support: Provide ongoing support to clients during technology implementation, adoption, transition, and knowledge transfer phases. Operating Model Maturity Assessments: Conduct operating model maturity assessments and contribute to planning for the evolution of technology across the client organization. Gap Analysis & Optimization: Run gap analysis exercises and leverage optimization frameworks to drive continuous improvement across client organizations. Innovation Strategy & Deployment: Define and develop mechanisms and approaches for innovation strategy development, deployment roadmaps, and technology enablement to future-proof client operations. Desired Qualifications & Skills: Educational Background: Candidates from premier B-schools with 3-5 years of relevant experience. Analytical Thinking: Strong analytical skills to assess business opportunities and challenges, and propose actionable strategies. Technology Expertise: In-depth understanding of technology implementation and operational models. Client-Centric Approach: Ability to provide structured solutions that align with client needs and future goals. Strong Communication Skills: Ability to communicate complex concepts clearly and effectively to both technical and non-technical stakeholders. Leadership and Collaboration: Ability to work with senior leadership, clients, and internal teams, ensuring alignment across multiple areas of the business. Problem-Solving Abilities: Expertise in identifying gaps and leveraging frameworks to optimize operations. Qualification : Candidates from premier B-schools with 3-5 years of relevant experience.

Job Overview Under general supervision, provides systems support in developing and enhancing business systems to provide new or enhanced products to clients or effective planning, reporting, and analysis tools to internal functions. Essential Functions Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and requirements. Develops or modifies moderately complex information systems. Includes analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. Guides and advises less-experienced Business Systems Analysts. Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment. Qualifications Bachelor's Degree Computer Science or Business Administration, or equivalent experience Two (2) years experience in systems analysis Req Knowledge of business-wide applications (e.g. third party software internal operational applications, etc.) or IQVIA client facing applications and products Demonstrated ability to understand client requirements and as well as underlying infrastructure applications, systems and processes to enable execution of those skills. Thorough knowledge of IQVIA data and current systems. Qualification : Bachelor's Degree Computer Science or Business Administration, or equivalent experience

Job Title: Business Intelligence (BI) Lead Life Sciences Sector About the Role: As the BI Lead, you will spearhead and develop Business Intelligence (BI) projects within the team, focusing on constructing an analytical data layer, developing custom BI reporting solutions, monitoring platform performance, and enabling self-serve reporting for Regional Business Units (RBU) and Global Business Units (GBU). Your primary responsibility is to deliver high-quality contributions to client projects in the life sciences sector. These tasks will range from basic analysis and problem-solving to assisting in the creation of more complex solutions. You ll demonstrate a comprehensive understanding of pharmaceutical data assets, including IQVIA, CRM, and MCM data, as well as country-specific variations. Key duties include training and upskilling Business Units (BUs) to use the self-serve layer effectively for report and dashboard creation, assessing data requirements for decision-making, and ensuring data accuracy. You ll work closely with engineering and data platform teams to improve data availability and reliability, while collaborating on client proposals and solution strategies. Additionally, you will contribute to documentation and specifications, design presentations, and actively engage in the consulting methodologies and life sciences market to continuously grow your knowledge. Key Responsibilities: Lead BI projects, including building and maintaining an analytical data layer, and developing BI solutions for reporting and visualization. Deliver high-quality, timely contributions to life sciences client projects, ranging from basic analysis to complex solutions. Utilize pharmaceutical data assets (IQVIA, CRM, MCM) and understand regional data variations. Train Business Units (BUs) to efficiently use the self-serve reporting layer for creating reports and dashboards. Assess data requirements, identify suitable data sources, ensure data accuracy, and perform necessary transformations for decision-making. Establish and track business metrics, and perform in-depth process analysis to identify areas for improvement. Collaborate with engineering and data platform teams to enhance data availability and reliability. Review and analyze client requirements, contribute to proposal development, and create tailored client solutions. Create detailed documentation, including specifications and quantitative/qualitative analyses. Present client deliverables within established frameworks, adapting presentations to audience needs. Stay engaged in consulting methodologies, life sciences market trends, and professional development opportunities. Manage project-based responsibilities under the guidance of senior consultants and directors. Desired Candidate Profile: Proficiency in SQL and BI platforms, particularly Power BI (Spotfire knowledge is a plus). Extensive experience with data transformation/ETL, data modeling, and a strong understanding of data platforms and ETL processes. Hands-on experience with Power BI, including the creation of reports, dashboards, and visualizations, and experience in environments such as Salesforce, Snowflake, or Azure. Skilled in migrating SSRS reports/Tabular reports to Power BI Paginated Reports. Advanced knowledge of Power Query M and experience building sophisticated DAX queries. Experience implementing static and dynamic Row Level Security, along with extensive knowledge in dataset design, data cleansing, and aggregation. Understanding of relational database structures, principles, and practices. Solid SQL skills, including the ability to write complex queries and create SQL views for custom datasets. Strong proficiency in Excel, PowerPoint, and Access, with VBA knowledge considered a plus. Proven ability to build relationships with multiple stakeholders (BI engineers, Data Engineers, Consulting teams, Product Managers). Familiarity with Software Development Life Cycle (SDLC) and Agile methodologies. Experience with technical project execution, including proposal writing, creating BRD, PDD, SDD, and user documentation. Excellent verbal and written communication skills. Previous experience in application or implementation support is required. Strong problem-solving skills and a macro-level approach to research and analytics. Good to Have: Experience with other BI technologies (e.g., Tableau, Looker Studio, ThoughtSpot). Knowledge of Python/R. Experience with Microsoft Power Platform tools (e.g., PowerApps, Power Automate). Hands-on experience with Canvas App Configuration, Canvas App Functions, Power Portals, Power Automate Desktop, and custom connectors. Familiarity with Azure services, AI builder, Virtual Agents, and SharePoint list customization. Microsoft Power Platform certification is a plus. Qualifications: Bachelor s or Master s degree in Computer Science, Information Technology, or a related field. 6-8 years of relevant experience. Demonstrated collaborative approach, working effectively across teams to achieve objectives. Knowledge of core business processes and their impact on decision-making and growth. Familiarity with consulting methodologies, tools, and techniques. Up-to-date with current industry trends and insights into competitors and marketplace dynamics. Proficiency in time management, Scrum methodologies, and agile working practices. Qualification : Bachelors or Masters degree in Computer Science, Information Technology, or a related field.

Your Impact As a Data Science Analyst at McKinsey, you will collaborate closely with the Insights & Analytics (IA) group and consulting teams to solve analytically complex client problems in the marketing domain. You will apply advanced analytical and modeling techniques, drawing insights through statistical techniques and predictive modeling to guide marketing efforts. Your primary responsibility will be client service, with an additional focus on knowledge development within the team. Key activities will include: Performing statistical analysis and modeling to support marketing-related client engagements. Developing and refining statistical models aimed at optimizing pricing strategies and promotional activities. Providing guidance to teams on analytics projects, particularly on technique and modeling-related issues. Supporting the development and maintenance of McKinsey s proprietary marketing techniques and contributing to other knowledge development initiatives. Coaching and mentoring new hires by sharing your business, technical, and functional expertise. Delivering high-quality, client-ready end products on time, with attention to detail and performing quality checks as required. Your Growth You will be a key part of McKinsey s Growth, Marketing & Sales (GM&S) team, based in either Gurgaon or Bengaluru, primarily supporting the Insights & Analytics (IA) group of GM&S. This team leverages McKinsey's decades of experience in marketing and sales to help leading companies improve pricing, promotions, assortments, and performance management. The GM&S Solutions team blends cutting-edge software, tailored services, and deep expertise to provide clients with a comprehensive view of their commercial and financial performance. By integrating various data sources into a central data warehouse, the team enables clients to make informed decisions using advanced analytics. McKinsey Solutions fosters innovation in areas such as design thinking, mobile, and social, helping to reshape the consulting model toward asset-based solutions. This is a growing area within McKinsey, with a vibrant ecosystem of alliances, strategic acquisitions, and the development of new products and services that redefine how McKinsey works with clients. As part of McKinsey Solutions, you ll be part of a team of more than 1,000 dedicated professionals, including over 800 analysts and data scientists, working on impactful, innovative solutions. Your Qualifications and Skills Mandatory: Master s degree in Statistics, Economics, Econometrics, Computer Science, Engineering, Mathematics, or an MBA with a strong quantitative background. 2+ years of relevant work experience in analytics, business intelligence, or advanced analytics with an analytics firm. Proficiency in statistical programming software such as Python, and comfortable working with large datasets. Familiarity with R and SQL is also preferred. Experience in handling large volumes of data, including data manipulation, data cleansing, and data matching using tools like R, SQL, and Excel VBA. Strong analytical and problem-solving skills, with the ability to break down complex issues, identify root causes, and recommend actionable solutions. Knowledge of forecasting, regression analysis, and segmentation methodologies. Experience with modeling techniques, including logistic regression, linear regression, cluster analysis, CHAID, and similar approaches. Industry experience in consumer goods, telecom, or retail is a plus. Ability to thrive in a dynamic and evolving environment where priorities change frequently, and methodologies are often challenged. Capacity to work efficiently under pressure and meet tight deadlines. Qualification : Masters degree in Statistics, Economics, Econometrics, Computer Science, Engineering, Mathematics, or an MBA with a strong quantitative background.