Client Experience Manager Jobs in Bengaluru

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are looking for an experienced and forward-thinking Manager Operations to lead campus operations for Brookfield Properties in Bengaluru. The ideal candidate will bring over 10 years of experience in hospitality or real estate operations, with a proven track record of managing cross-functional teams, optimizing performance, and delivering best-in-class tenant experiences. As the operational lead for one or more campuses, you will oversee end-to-end property management, facilities operations, P&L oversight, vendor management, and customer-facing services. You will be expected to align operations with the Converge vision and drive strategic initiatives that enhance the campus environment, boost revenue, and ensure exceptional service delivery. Key Responsibilities: 1. Strategic Operations & Financial Management Develop and manage annual operating budgets; monitor P&L performance for campus/city-level operations. Work cross-functionally with leasing, marketing, tech, training, and transformation teams to execute activations and campus amenities. Lead cost optimization initiatives through preventative maintenance, energy management, and vendor negotiations. Explore new revenue streams through managed services, retail leasing, and partnerships. Support leasing of office and retail spaces in alignment with business plans. 2. Campus Operations & Experience Ensure seamless day-to-day campus operations in line with Converge standards. Implement strategies to enhance lobby, F&B, retail, and event experiences. Create and track SLAs, management reports, vendor agreements, AMCs, and compliance documentation. Conduct regular audits, walkthroughs, and cross-functional reviews to maintain high service and aesthetic standards. Plan and execute campus activations, including one marquee event annually. Partner with the marketing team to ensure alignment on all events and space-on-hire activities. Collaborate with procurement to ensure timely PO processing and vendor payments. 3. Team Leadership & Collaboration Lead campus teams including operations, F&B, tenant engagement, and event staff. Develop KPIs and implement SOPs to drive efficiency, service excellence, and staff performance. Champion a culture of continuous improvement, learning, and innovation. Guide onboarding/training of new staff across operational functions. Collaborate with corporate, city leadership, and transformation teams on strategic execution. 4. Tenant & Community Experience Work closely with tenants to enhance employee engagement and create a vibrant campus culture. Lead execution of tenant engagement surveys and act on feedback for service improvements. Support onboarding of tenants and amenities onto the Converge app and drive digital engagement. Design operational procedures to ensure consistent, high-quality tenant experiences. Encourage team involvement in delivering excellent customer care and personalized service. 5. Compliance, Safety & Sustainability Ensure adherence to fire safety, health, environmental, and legal compliance standards. Lead internal and external audits across all operational areas. Champion sustainability practices and social responsibility initiatives across the campus. Oversee maintenance and service infrastructure to ensure optimal functionality and safety. Who You Are: A strategic thinker with strong commercial acumen and customer-centric approach. A self-starter with the ability to lead autonomously and make sound business decisions. A strong communicator and collaborator who can manage multiple stakeholders and priorities. Resilient under pressure, detail-oriented, and driven to deliver high-impact outcomes. Passionate about elevating workplace experiences and building thriving communities. Preferred Qualifications: Bachelor's degree (minimum 3 years); specialization in Hospitality, Property, Facilities Management, or Business is preferred. 10+ years of experience in operations leadership within hospitality, real estate, or facilities sectors. Demonstrated success in leading large cross-functional teams. Strong client relationship management and vendor negotiation skills. Proven experience in driving operational excellence and process improvements. This Role Offers: The opportunity to lead operations at premier business campuses. Cross-functional exposure to marketing, leasing, digital products, and customer engagement. A high-impact role in shaping workplace experiences and community life across Brookfield campuses. Apply now to be part of a growing, dynamic team redefining the future of workspaces. Qualification : Bachelor's degree specialization in Hospitality, Property, Facilities Management, or Business is preferred

Position: Area Sales Manager Location: Bangalore Experience Required: 5 6 Years Education: Graduate (Bachelor s Degree in any discipline) Role Overview: We are looking for a highly driven and experienced Area Sales Manager to lead sales operations in the Bangalore region. The ideal candidate will be responsible for developing and executing effective sales strategies, managing key accounts, driving revenue growth, and leading a team to meet regional targets. Key Responsibilities: Sales Strategy & Execution Develop and implement strategic sales plans to achieve targets within the assigned area Identify new business opportunities and expand market presence Analyze market trends, competitor activities, and customer needs to adjust strategies accordingly Team Management Lead, mentor, and manage a team of sales representatives Set performance goals, monitor achievements, and provide regular coaching and feedback Conduct training sessions to enhance team performance and product knowledge Client Relationship Management Build and maintain strong relationships with key customers, distributors, and partners Handle major client accounts and ensure high levels of customer satisfaction Address customer queries, concerns, and escalations promptly and professionally Sales Operations Track sales metrics and prepare reports on performance, forecasts, and KPIs Monitor inventory levels and coordinate with supply chain/logistics for timely product availability Ensure compliance with company policies, pricing structures, and sales processes Market Development Represent the company at industry events, trade shows, and conferences Work closely with the marketing team to drive regional promotions and brand visibility Key Skills & Requirements: 5 6 years of experience in field sales, preferably in a B2B or FMCG/retail environment Proven track record of achieving sales targets and managing a high-performing team Strong leadership, negotiation, and interpersonal skills Excellent communication and analytical abilities Ability to work independently and travel as needed within the region Qualification : Graduate (Bachelors Degree in any discipline)

Job Title: Business Development Executive / Manager Location: Bengaluru No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat Pvt. Ltd. is a leading innovator in smart home automation solutions, committed to enhancing the comfort, convenience, and security of modern homes. Our portfolio includes a wide range of wired (KNX) and wireless (Wi-Fi, Zigbee) smart systems that simplify daily living and elevate the user experience. We re passionate about transforming spaces into intelligent, connected environments. Position Overview We are looking for an ambitious and tech-savvy Business Development Executive / Manager to expand our presence in the growing home automation market. The ideal candidate should have proven experience in sales, client engagement, and smart home technology, with a strong focus on KNX and wireless systems. You will play a critical role in driving revenue, building partnerships, and delivering tailored automation solutions to a premium clientele. Key Responsibilities Market Research & Strategy Identify trends, customer needs, and business opportunities within the home automation segment. Analyze market data, customer feedback, and competitor offerings to shape effective go-to-market strategies. Lead Generation & Prospecting Generate leads through client site visits, referrals, online platforms, and networking with architects, builders, contractors, interior designers, and consultants. Qualify prospects by assessing their needs, project scope, and budget alignment. Client Engagement & Relationship Building Build strong, long-lasting relationships with clients and key stakeholders in the industry. Understand customer pain points and provide tailored automation solutions, ensuring a high level of satisfaction. Sales Presentations & Proposals Conduct in-depth product demonstrations showcasing KNX and wireless automation systems. Prepare customized proposals, quotes, and contracts that align with client requirements and business goals. Sales Pipeline & Coordination Manage and track the entire sales cycle from lead to closure ensuring timely follow-ups and accurate reporting. Work closely with the technical and project teams to ensure smooth project execution and post-sale support. Business Growth & Market Expansion Identify cross-selling and upselling opportunities through existing client networks. Drive revenue growth by executing sales strategies to meet and exceed monthly, quarterly, and yearly targets. Qualifications & Skills Must-Have: Bachelor s degree in Business, Marketing, Engineering, or related field. Minimum 1+ years of experience in home automation and 2+ years of total work experience. In-depth knowledge of KNX, Wi-Fi, Zigbee and smart home technologies. Strong communication, negotiation, and presentation skills. Comfortable with local travel (10+ client visits/week). Proficient in CRM tools, Microsoft Office, and sales platforms. Commitment to a minimum 2-year tenure. Good-to-Have: Strong professional network with architects, interior designers, and builders. Skilled in closing deals and handling objections. Team-oriented mindset with the ability to align with marketing, technical, and customer service teams. Awareness of emerging trends in smart home and building automation sectors. If you're a motivated professional ready to shape the future of smart living and work in a high-impact role, EBSL Automat welcomes you to join our team and grow with us. Qualification : Bachelors degree in Business, Marketing, Engineering, or related field.

Job Title: Project Manager Location: Bengaluru No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat Pvt. Ltd. is a leader in the home automation and smart living space, offering advanced solutions that enhance convenience, security, and lifestyle through cutting-edge wired (KNX) and wireless technologies. Our mission is to revolutionize modern living through seamless automation, and our team plays a critical role in delivering that vision with excellence and precision. Position Overview We are seeking a proactive and detail-oriented Project Manager to oversee and manage the end-to-end execution of home automation projects. The ideal candidate should have strong leadership skills, a keen understanding of project lifecycle management, and the ability to collaborate across technical and client-facing teams. This role involves planning, scheduling, monitoring, team management, and ensuring timely and quality delivery of projects. Key Responsibilities Project Planning & Execution Ensure timely delivery and quality execution of multiple projects. Oversee the creation and management of key project documents including Project Initiation Plans, Schedules, Progress Reports, and Handover Documentation. Collaborate with technical and sales teams to translate client needs into executable solutions. Team Leadership & Coordination Lead, guide, and motivate a cross-functional team to achieve project goals. Monitor team productivity through daily, weekly, and monthly performance tracking. Promote adherence to Standard Operating Procedures (SOPs) and quality benchmarks. Client Engagement Maintain clear and consistent communication with clients throughout the project lifecycle. Handle client change requests and coordinate design modifications as needed. Ensure client satisfaction and lead project handover processes. Quality Assurance Implement and enforce Quality Assurance (QA) and Quality Control (QC) standards for all deliverables. Conduct site visits to track real-time progress and address project challenges promptly. Reporting & Reviews Conduct weekly review meetings focused on performance, improvement, and timelines. Submit monthly progress reports and participate in strategic discussions with the Director/CEO. Vendor & Partner Collaboration Coordinate with vendors and partners for product sourcing, implementation, training, and support. Support pre-sales by working with technical teams to offer project feasibility and scope clarity. Required Skills & Experience Must-Have: Positive attitude with a growth-oriented mindset. Proven experience in project management, managing teams of at least 5 members. Strong verbal and written communication skills. Hands-on experience in project scheduling, documentation, and client management. Good-to-Have: Certification or coursework in Project Management. Familiarity with project management tools and digital platforms. Experience in home automation, AV systems, or home theatre installations. Ability to align teams with organizational vision, mission, and goals. Educational Qualifications BE / MBA / Graduate in any specialization with relevant project management experience. If you're passionate about technology, thrive in a leadership role, and are excited about transforming modern living through automation, EBSL Automat is the place for you. Qualification : BE / MBA / Graduate in any specialization with relevant project management experience

Position: Aerospace Commercial Head Department: Sales and Marketing Location: Bengaluru Role Overview: We are seeking a dynamic Aerospace Commercial Head to lead commercial operations, contract management, and client negotiations within the aerospace sector. The ideal candidate will have strong expertise in business finance or supply chain specific to aerospace, along with experience handling international exports and navigating aerospace regulations. Key Responsibilities: Lead contract management and client negotiations to secure and grow aerospace business opportunities. Manage relationships with international clients, overseeing export processes and compliance. Oversee project management activities to ensure timely delivery and alignment with client expectations. Maintain a strong understanding of the aerospace regulatory environment and ensure all commercial activities comply accordingly. Collaborate with cross-functional teams including finance, supply chain, and engineering to optimize commercial performance. Qualifications: Bachelor s or Master s degree in Aerospace Engineering or related field. Additional certifications or education in Business Finance or Supply Chain Management in aerospace will be an advantage. Proven experience in contract management, client negotiation, and handling international exports. Strong project management and negotiation skills. In-depth knowledge of aerospace industry regulations. Qualification : Bachelors or Masters degree in Aerospace Engineering or related field.

Manager Adobe AEM Engineering Location: Bengaluru, India Department: Experience Engineering | Adobe AEM Type: Full-Time About the Role As a Manager Adobe AEM, you will lead the delivery of end-to-end digital experience platforms for global clients using Adobe Experience Manager and other Adobe Experience Cloud solutions. You will architect, implement, and optimize scalable enterprise content management solutions, while mentoring technical teams and working directly with clients to understand and translate business requirements into robust, scalable systems. Key Responsibilities Lead design, architecture, and implementation of large-scale AEM projects (Sites, Assets, AEM as a Cloud Service). Architect AEM components, templates, workflows, tagging, publishing, and metadata models. Define and implement cloud-native, SEO-optimized, accessible, secure, and performant digital platforms. Oversee quality processes, including CI/CD (e.g., Jenkins, Bamboo, Cloud Manager), code reviews, SonarQube, and automated testing. Manage infrastructure setup and configurations: Load Balancers, Apache, CDN, DR, and AEM environments. Collaborate across cross-functional teams including frontend (React, Angular, HTL), backend (Java), QA, and DevOps. Support content migration, integrations with eCommerce platforms (Hybris, Magento), and Digital Asset Management systems. Ensure adoption of best practices in performance, scalability, monitoring, and responsive design. Interface directly with clients for technical consulting, requirement gathering, and delivery oversight. Lead and mentor development teams (20+ members) across all project phases in Agile/Scrum environments. Required Skills & Experience 10+ years of experience in software engineering with at least 5+ in AEM development. Deep expertise in AEM architecture (including SaaS/Cloud Service, SDK), deployment (Maven), and migration planning. Proficient in Java 8/11, JCR, OSGi, Sling Models, HTL, JSP, and server-side integrations. Strong understanding of frontend development (ReactJS, Angular, Bootstrap, HTML5, CSS3, JS frameworks). Familiarity with Adobe I/O Runtime, Adobe Events, and cloud platforms (AWS, Azure, GCP). Experience with Adobe Experience Cloud tools: Target, Analytics, Campaign, Launch, Scene7. Proven success in leading full-stack delivery teams including frontend, backend, QA, and PM. Knowledge of SEO, accessibility (WCAG A, AA, AAA), performance monitoring (New Relic, AppDynamics), and analytics integration. Hands-on with monitoring and observability tools: Squid, Nagios, Zabbix, Ganglia, etc. Exposure to Agile methodologies and estimation/planning across digital project lifecycles. Bonus / Preferred Qualifications Experience integrating AEM with eCommerce (Magento, Hybris, ElasticPath). Working knowledge of microservices, containerization, and RESTful services. Adobe certifications (e.g., Adobe Certified Expert AEM Developer/Architect). Familiarity with Adobe I/O integrations and Adobe Dynamic Media. Benefits Gender-Neutral Policy 18 Paid Holidays per year Parental Leave and New Parent Transition Program Flexible Work Arrangements Employee Wellness Programs About Publicis Sapient Publicis Sapient is a premier digital transformation partner helping global enterprises redefine their future with technology. With over 20,000 professionals across 53 offices worldwide, we deliver bold digital solutions across strategy, customer experience, data, and engineering.

Job Title: Senior Customer Support Engineer Location: Bengaluru, India Employment Type: Full-Time, Regular Shift: 7:00 PM 4:00 AM IST Overview Aptean is seeking a skilled and dedicated Senior Customer Support Engineer to deliver exceptional technical and functional support for our ERP solutions, with a focus on process manufacturing and Microsoft Dynamics Business Central. You will play a vital role in ensuring high customer satisfaction by efficiently resolving issues, managing customer cases, and collaborating with cross-functional teams to handle escalations. Your expertise across all ERP modules and integrations will help us maintain strong client relationships and continuously improve our support processes. Key Responsibilities Deliver high-quality, timely support to customers across multiple channels (phone, email, live chat) while adhering to SLAs. Manage and document customer cases thoroughly, recording troubleshooting steps, resolutions, and recommendations. Monitor support metrics such as ticket closure rates, escalations, and customer satisfaction scores; provide actionable insights for improvement. Maintain a customer satisfaction score above 96%. Proactively identify trends in support cases to recommend process and product improvements. Ensure knowledge base content is accurate, comprehensive, and adheres to quality standards. Handle complex issues across all ERP modules including P2P, D2B, O2C, and R2R. Collaborate closely with other teams to resolve escalated cases efficiently and and professionally. Continuously build technical and functional expertise to increase self-reliance and reduce escalations. Qualifications Education: Bachelor s degree (required) Master s degree (preferred) Experience: 4 to 8 years in ERP product support, preferably in process manufacturing. Hands-on experience supporting Microsoft Dynamics Business Central (mandatory). Exposure to all ERP modules: Procure-to-Pay (P2P), Demand-to-Bill (D2B), Order-to-Cash (O2C), Record-to-Report (R2R). Technical Skills: Strong SQL knowledge. Windows Server administration and troubleshooting experience. Ability to handle ERP module integrations with add-on products. Soft Skills: Excellent verbal and written communication skills. Strong analytical and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Work Conditions Shift-based work required: 7:00 PM to 4:00 AM IST. Reporting Reports to: Customer Experience (CXT) Manager No direct reports. Join a global leader in ERP solutions and be part of a collaborative team dedicated to customer success. We offer the opportunity to grow your skills, work with cutting-edge technology, and make a real impact in a fast-evolving industry.

Manager Client Services GetThere Support Team Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a leading global technology platform revolutionizing business travel and expense management. We connect passionate travelers and technologists through the world s premier business travel marketplace. As an equal opportunity employer, we celebrate diversity and inclusion, fostering an authentic and collaborative workplace culture. Join us as we expand our footprint in India and transform corporate travel with innovative solutions. Position Overview: Manager Client Services GetThere Platform Serko is hiring an experienced Application Manager to lead our Bengaluru-based support team for GetThere, a multi-GDS (Global Distribution System) online booking tool trusted by thousands of corporate clients worldwide. This role combines hands-on case management with strategic team leadership to ensure exceptional customer support and operational excellence. Key Responsibilities Lead & Mentor Support Team: Manage and develop the Bangalore-based GetThere customer support team, ensuring efficient resolution of day-to-day client cases. Case Management: Personally handle complex customer issues, delivering timely and high-quality support solutions. Process Improvement: Design and implement optimized support workflows to enhance team productivity and customer satisfaction. Cross-functional Collaboration: Coordinate with global teams to align on support strategies and share industry best practices. Reporting & Analytics: Track key support metrics and prepare detailed reports to guide leadership decisions. Required Skills & Qualifications Proven experience managing application support teams, ideally in the travel technology or SaaS sectors. Strong knowledge of travel industry GDS platforms such as Sabre, Amadeus, and Travelport. Proficiency in Microsoft Office Suite (Outlook, Word, Excel). Exceptional problem-solving skills with the ability to perform under pressure. Excellent communication and leadership capabilities. Bachelor s degree in Information Technology, Business, or a related field. Competitive Salary & Benefits: Attractive base pay with medical benefits and discretionary incentives linked to individual and company performance. Career Growth: Access to dedicated learning & development platforms and opportunities to shape your career path. Flexible Work Policy: Supportive work environment promoting work-life balance. Innovative Culture: Collaborate with engaged teams driven to deliver impactful, high-quality business travel solutions. Apply today to join Serko s fast-growing Bengaluru hub and be part of the future of global business travel technology! Qualification : Bachelors degree in Information Technology, Business, or a related field.

Project Manager (Implementation Manager) Location: Bangalore, India About MaxVal MaxVal, established in 2004, is a leader in IP services focused on efficiency, cost-effectiveness, and continuous improvement driven by metrics-based processes. We pioneered tech-enabled IP solutions well before it became industry standard and today serve over 600 clients worldwide with sophisticated products and services. Our team of 725+ IP and tech experts continuously innovate to achieve both customer and employee success. Job Overview The Implementation Manager leads end-to-end delivery of Symphony implementation projects, ensuring client satisfaction, timely execution, and quality. This role requires strong communication, project planning, issue resolution, and cross-team coordination to successfully deploy and transition Symphony, MaxVal s Intellectual Property Management Software. Key Responsibilities Develop, maintain, and secure client approval for detailed project plans. Establish and manage clear communication channels with clients and internal teams throughout project lifecycle. Analyze project requirements, propose solutions, and secure management support to meet deadlines. Lead complete implementation process, ensuring smooth handover to support post-go-live. Identify and propose Change Requests and additional revenue opportunities beneficial to clients. Deliver client requirements on time, maintaining quality and adherence to Statement of Work (SOW). Coordinate with Product Engineering, Support, Annuities, Rules, and Paralegal teams for seamless project delivery. Drive at least three process improvements to optimize project delivery and client support. Keep functional bugs within defined limits for all production releases. Proactively communicate potential risks and schedule impacts to clients and management. Provide accurate project status updates as requested by management. Train self and team members on implementation methodologies and client data validation. Requirements Proven hands-on Project Management experience using industry tools. Strong skills in project estimation, planning, costing, and proposal/RFP development. Understanding of design and solution processes preferred. Experience managing fixed-price projects, controlling scope creep, and optimizing resource usage. Excellent verbal and written communication skills.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Analyst, Client Support Location: Bengaluru, Karnataka Team: Fund Accounting About this Role As a Client Support Analyst, you will be an integral part of a high-impact team dedicated to delivering exceptional service to our clients. Your responsibilities will include managing client inboxes, downloading key financial documents, updating team trackers, and providing timely status updates to internal stakeholders. You will ensure the timely completion of workflow tickets in line with client and internal SLAs/KPIs. Interaction with third parties will be necessary to establish access and obtain essential financial reporting for downstream processes. Additionally, you will collaborate with internal teams to efficiently manage deliverables and continuously enhance the client experience. This role offers the opportunity to build a rewarding career in a forward-thinking organization. By consistently meeting Key Performance Indicators, you will unlock opportunities for professional development and career growth. What You ll Be Doing Monitor the organization s Client Support workflow system (JIRA) daily, applying appropriate actions for each ticket per agreed procedures and service level terms. Communicate proactively with internal team members to provide project status updates and flag potential roadblocks. Accurately track requests received via Client Support and Client Relations inboxes. Retrieve vital documentation from Fund Manager Web Portals. Maintain up-to-date Fund Manager contact details within internal systems. Ensure the quality and integrity of data within internal systems. Follow standard communication procedures to obtain key information from external parties (General Partners). What You ll Bring to Us Proficiency with Microsoft Office Suite (Outlook, Word, Excel, etc.). 1-2 years of experience in an administrative or client support role preferred but not mandatory. Experience with JIRA or similar ticketing software, and familiarity with online document databases is a plus. Ability to work effectively under pressure, meeting deadlines in a fast-paced, complex environment across multiple time zones. Strong organizational and communication skills, demonstrated through real-time ticket and tracker updates and timely collaboration with key stakeholders. Excellent written and verbal communication skills in English. Proactive workload management, anticipating future tasks, supporting team members, and collaborating with team leads during busy periods. Our Benefits We offer a broad range of benefits to keep you energized and inspired, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax, recharge, and be there for those who matter most. Our Hybrid Work Model BlackRock s hybrid work model fosters collaboration and mentorship while supporting flexibility. Employees typically work at least 4 days per week in the office, with the option to work from home 1 day per week. Some teams may require additional in-office days due to specific responsibilities. This model enhances impactful in-person moments aligned with our commitment to performance and innovation and accelerates learning and onboarding for new employees. About BlackRock At BlackRock, our mission is to help more people achieve financial well-being. Our clients rely on investments that support retirement, education, homeownership, and entrepreneurship. Their investments also strengthen the global economy by supporting businesses, financing infrastructure, and driving innovation. This mission is only possible through our greatest investment our employees. We are dedicated to creating an environment where colleagues feel welcomed, valued, and supported through networks, benefits, and development opportunities to help you thrive.

Job Title: Data Science Manager Location: Bengaluru, Karnataka, India Department: Data Science Experience: 6 8 Years Employment Type: Full-Time About CloudSEK CloudSEK is one of India s most trusted cybersecurity product companies, building world-class AI-driven platforms to detect and resolve digital threats in real-time. Our suite of products XVigil, BeVigil, and SVigil serve Fortune 500s and government bodies across the globe. Headquartered in Singapore and expanding rapidly across Asia, India, and the Americas, CloudSEK s mission is to create a safer digital ecosystem through contextual threat intelligence and proactive security. Role Overview: Data Science Manager (Marketing Mix Modeling) We are looking for a highly analytical Data Science Manager with specialized experience in Marketing Mix Modeling (MMM) to lead data-driven strategic initiatives. You will be responsible for delivering predictive models that evaluate the impact of marketing investments and optimizing ROI. The role involves direct engagement with cross-functional teams, including marketing, finance, and strategy, to influence key business decisions. Key Responsibilities Project Management & Delivery: Collaborate with Engagement Managers, Account Delivery Managers, and client stakeholders to define and refine business requirements. Develop detailed project plans that align with business goals and delivery timelines. Lead end-to-end execution of MMM projects, monitoring milestones, scope, and quality. Host internal scrum meetings and external Weekly Business Reviews (WBRs) with clients. Ensure all deliverables codes, dashboards, presentations meet quality standards and timelines. Report on delivery scorecard metrics and implement corrective action plans to improve performance. Data Science & Modeling: Design and develop Marketing Mix Models (MMM) to assess the effectiveness of marketing channels. Apply advanced techniques in predictive modeling, machine learning, and linear regression. Interpret model outputs to guide media planning, budget allocation, and strategic forecasting. Stay up-to-date with evolving methodologies and tools in data science and ML. Team Leadership & Coaching: Assign tasks based on team members strengths and monitor performance. Provide both business and technical mentorship, guiding team members through challenges. Build a high-performance, collaborative, and innovative delivery environment. Encourage experimentation and ownership within the team. Required Skills & Qualifications Technical Skills (Must-Have): Expertise in Marketing Mix Modeling (MMM) and predictive analytics. Advanced proficiency in machine learning, statistics, and data interpretation. Working knowledge of Python and SQL for data manipulation and model development. Intermediate experience with project management tools and methodologies (Agile/Scrum). Familiarity with MS Excel, PowerPoint, and data visualization tools. Soft Skills: Strong business acumen with the ability to translate insights into financial and strategic impact. Excellent communication skills for interacting with mid-level to senior stakeholders. Strong leadership and interpersonal skills: coaching, conflict resolution, and negotiation. Ability to balance perfection and pragmatism when delivering real-world solutions. Preferred Educational Background: Bachelor s degree in Engineering, Statistics, Mathematics, Computer Science, or a related technical field. Candidates with non-technical degrees must demonstrate strong technical aptitude through prior work experience. Impactful Work: Build models that influence multi-million-dollar marketing decisions. Collaborative Culture: Work alongside a high-energy, motivated, and diverse team. Growth Opportunities: Drive meaningful outcomes with room to experiment and lead. Work-Life Balance: Enjoy flexible working hours, a relaxed work environment, and plenty of snacks! Location: Work out of our energetic and innovation-driven Bengaluru office.

Job Description: MEP Manager Experience: 4+ Years Qualification: B.TECH (Mandatory), M.TECH (Preferred) Job Description: We are seeking an experienced MEP Manager with at least 4 years of experience to manage and oversee Mechanical, Electrical, and Plumbing (MEP) works in various construction projects. The ideal candidate will have strong knowledge of MEP drawings and works, excellent project management and coordination skills, and experience in planning, scheduling, and managing material procurement. The role requires someone who has completed at least three projects, including residential and commercial buildings, and is capable of managing all phases of MEP works. Key Responsibilities: Project Management: Lead MEP operations for construction projects, ensuring timely delivery of work across all stages. Oversee and manage the MEP team to ensure adherence to project timelines, budgets, and quality standards. Handle the complete process from planning, coordination, and execution of MEP activities to final handover. MEP Drawings and Works: Ensure strong knowledge of all MEP-related drawings and coordinate their execution. Prepare and review MEP shop drawings and obtain necessary approvals from clients and authorities. Monitor and manage all MEP works, including electrical, mechanical, and plumbing systems, ensuring they align with the design specifications. Tender Analysis and Worker Orders: Analyze the tender Bill of Quantities (BoQ) and worker orders, ensuring accurate estimation and cost management for MEP systems. Planning & Scheduling: Create and manage project schedules in MSP (Microsoft Project), ensuring the timely execution of tasks at each stage of the project. Monitor the progress of MEP works, identifying potential delays, and implementing corrective actions when necessary. Material Management: Prepare material requisitions and manage procurement processes. Ensure proper material tracking, handling, and inventory management, reducing wastage and delays. Documentation & Reporting: Prepare and maintain project documentation, including MIR (Material Inspection Reports), RPI (Request for Inspection), ECR (Engineering Change Requests), DPR (Daily Progress Reports), DLR (Daily Log Reports), and other critical documents. Review and track method statements, micro work schedules, cash flow statements, and other documents as required. Approval and Certification: Prepare and submit client bills for certification, ensuring timely processing and approval. Liaise with clients and vendors to ensure smooth project execution and approval of materials and works. Coordination: Coordinate with other departments and project teams, ensuring the timely completion of all tasks and proper integration of MEP systems with other construction activities. Handle communication with client teams, subordinates, vendors, and project management office (PMO) teams. Leadership and Communication: Provide leadership and guidance to subordinates, ensuring high team performance and adherence to project goals. Act as the primary point of contact for all MEP-related issues, ensuring effective communication and collaboration across the project team. Qualifications and Skills: Experience: Minimum 4 years of experience as an MEP Manager, with a proven track record of completing and handing over at least 3 projects (1 residential + 1 commercial). Technical Skills: Expertise in all MEP drawings and works, with hands-on experience in planning, scheduling, and executing MEP systems. Proficiency in MS Office, CAD, and MSP (Microsoft Project) for planning and scheduling. Strong analytical skills for reviewing tenders, BoQs, worker orders, and material management. Documentation and Compliance: Experience in preparing and reviewing various project documents such as MIR, RPI, ECR, DPR, DLR, JMS, Pre-commissioning & Post-commissioning reports, and handling method statements. Communication Skills: Excellent communication skills to interact with various stakeholders, including clients, subordinates, vendors, and project management teams. Qualification: A B.TECH degree is mandatory. M.TECH is preferred. Other Skills: Ability to mentor and manage teams effectively. Strong organizational and multitasking abilities. Ability to work under pressure and meet project deadlines. What We Offer: Competitive salary and benefits. Opportunity to work on high-profile construction projects. A collaborative work environment focused on innovation and continuous improvement. Qualification : A B.TECH degree is mandatory. M.TECH is preferred.

Job Description: Electrical Manager Experience: 3+ Years Qualification: B.TECH (Mandatory), M.TECH (Preferred) Job Description: We are seeking an experienced Electrical Manager with at least 3 years of experience to oversee the electrical works for construction projects. The ideal candidate will have a deep understanding of electrical drawings, materials management, and project planning. The role involves managing all stages of electrical works, from planning and scheduling to execution and handover. The candidate should have completed and handed over at least two projects, including one residential and one commercial project. Key Responsibilities: Electrical Project Management: Lead the electrical team and manage electrical works for construction projects. Oversee the planning, coordination, and execution of all electrical works, ensuring they align with project specifications and timelines. Monitor and manage electrical works for both residential and commercial projects. Electrical Drawings and Works: Possess a strong knowledge of electrical drawings and works, ensuring their proper execution. Review and prepare electrical shop drawings for approval, and ensure timely submission of samples for technical approval. Tender Analysis and Worker Orders: Analyze the Tender Bill of Quantities (BoQ) and worker orders to ensure accurate estimation and cost management for electrical works. Planning & Scheduling: Create and manage electrical project schedules using MSP (Microsoft Project), ensuring efficient and timely completion of tasks at each project stage. Monitor progress and implement corrective actions when necessary to avoid delays. Material Management: Prepare and manage material requisitions and procurement processes for electrical works. Ensure proper material handling, tracking, and inventory management. Documentation & Reporting: Prepare and maintain various project documentation such as MIR (Material Inspection Reports), RPI (Request for Inspection), ECR (Engineering Change Requests), DPR (Daily Progress Reports), DLR (Daily Log Reports), and other important documents. Create and review method statements, micro work schedules, cash flow statements, and other documentation related to the electrical works. Approval and Certification: Prepare and submit client bills, ensuring that they are certified in a timely manner. Coordinate with clients and vendors to ensure that all approvals are obtained as needed. Coordination: Collaborate with other project teams to ensure the smooth integration of electrical systems with other construction works. Coordinate with vendors, PMO teams, and clients to ensure timely and successful project completion. Communication and Leadership: Provide leadership and guidance to the electrical team, ensuring high-quality work and adherence to project timelines. Exhibit excellent communication skills to interact effectively with clients, subordinates, vendors, and PMO teams. Qualifications and Skills: Experience: Minimum 3 years of experience as an Electrical Manager in the construction industry. Proven experience in completing at least two projects (one residential and one commercial). Technical Skills: Strong knowledge of electrical drawings and works, with the ability to review and approve shop drawings. Proficiency in MS Office, CAD, and MSP (Microsoft Project) for planning and scheduling electrical works. Documentation & Compliance: Experience in preparing and reviewing project documentation such as MIR, RPI, ECR, DPR, DLR, JMS, and other critical documents. Project Management: Experience in planning and scheduling electrical works, monitoring project progress, and ensuring timely completion. Familiarity with material management, procurement processes, and cost estimation. Communication Skills: Strong communication skills to interact with clients, vendors, subordinates, and other project stakeholders. Ability to lead a team and ensure seamless coordination between different departments. Qualification: A B.TECH degree in Electrical Engineering is mandatory. M.TECH is preferred. Other Skills: Strong problem-solving abilities and attention to detail. Ability to work under pressure and manage multiple tasks effectively. What We Offer: Competitive salary and benefits. Opportunity to work on diverse and high-profile construction projects. A collaborative and growth-oriented work environment. Qualification : A B.TECH degree in Electrical Engineering is mandatory. M.TECH is preferred.

Job Title: Customer Success Services - Oracle SaaS/HCM/Cloud Analyst - Lead Career Level: IC3 Position Overview: As a member of Oracle s Support organization, you will be responsible for providing post-sales support and solutions to Oracle customers. Your focus will be on resolving complex, non-technical customer inquiries, as well as providing technical troubleshooting for Oracle's Electronic Support Services. Acting as a primary point of contact for customers, you will manage customer relationships and offer assistance to internal Oracle teams regarding customer situations and escalated issues. Key Responsibilities: Customer Support: Act as the primary contact for Oracle customers, assisting them with complex technical and functional queries related to Oracle Fusion HCM products, including Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Incident Management: Track, diagnose, replicate, and resolve critical and complex cases, ensuring total resolution of service incidents. Customer Success: Advise customers on the complex use of Oracle products, providing tailored solutions and resolving critical issues. Situation Management: Take ownership of highly sensitive and critical customer issues, working directly with customers and consulting with management to drive resolution. Knowledge Sharing: Share your knowledge with teammates by delivering formal training sessions, creating and reviewing Knowledge Articles, and mentoring others to promote technical and professional development. Collaboration: Work closely with internal teams to address escalated customer issues and contribute to improving internal processes and solutions. Qualifications: Must-Have Skills: 6-10 years of experience in the implementation, support, or upgrade of Oracle SaaS HCM products, with at least one implementation experience in Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher, and Oracle Integration Cloud. Hands-on configuration experience with at least three or more tools: HCM Extracts HCM Data Loader (HDL) Payroll Batch Loader (PBL) Workflow BI Publisher Fast Formula Personalization PL/SQL Strong knowledge of Fusion Cloud architecture, setup manager, and activities. Experience with FBDI and OTBI report development. Knowledge of integrating external data sources into Oracle Fusion Applications. Familiarity with localizations and security setup is a plus. Nice-to-Have Skills: Experience with Oracle Core HR, Absence, Benefits, and Payroll in Release 12.1.3.x / 12.2.x. Experience working in L1/L2/L3 support environments. Ability to analyze and decipher software logs and trace files to troubleshoot issues. Hands-on experience with XML, Java, J2EE, Oracle ADF, SOA, and Web Services. Strong functional/product expertise, with the ability to relate Oracle s functionality to business processes. Additional Skills: Effective analytical and organizational skills. Strong verbal and written communication skills in English; multilingual skills are a plus. A proactive learning orientation, staying up-to-date with emerging business models, processes, and Oracle product solutions. Experience in Managed Services, including client relationship management, offshore delivery management, project/program management, and successful delivery of KPIs. Ability to work in rotational shifts, manage a large team, and ensure SLAs are met for both EBS and Cloud/SaaS customers. Education & Experience: B.S. (Computer Science), BE, or equivalent preferred. Other qualifications with adequate experience may also be considered. Qualification : B.S. (Computer Science), BE, or equivalent preferred.

At FalconX, we are a trailblazing team of operators, investors, and builders dedicated to transforming institutional access to the cryptocurrency markets. Positioned at the crossroads of traditional finance and cutting-edge technology, FalconX seeks to solve the industry's biggest challenges. The digital asset market can often feel complex and fragmented, with limited products and services that support the advanced trading strategies, structures, and liquidity found in traditional financial markets. That s where we come in. As a comprehensive solution for all digital asset strategies, FalconX acts as the connective tissue, guiding clients through the fast-paced, ever-evolving crypto landscape. Position: Technical Product Manager We re on the hunt for a Technical Product Manager to focus on the technical and tactical aspects of our electronic trading platform Midas. As a key player on the team, you ll collaborate with internal teams to build and maintain scalable, robust, and high-performing solutions tailored for institutional customers. The scope of this role includes everything from routing, trading system infrastructure, and performance monitoring to enhancing client experience and overseeing the entire trade lifecycle. What You'll Do: Drive OKRs & Execution Lead the execution of technical designs and builds by driving Objectives and Key Results (OKRs) to ensure impactful work for the team. Write PRDs for Technical Improvements Own the process of writing Product Requirement Documents (PRDs) for technical improvements at both the infrastructure and application layers of the electronic trading platform. Cross-Functional Collaboration Partner closely with Engineering, Partnerships, Operations, and Compliance teams to gather and define all necessary requirements for successful product launches/releases. Enhance Liquidity Provider Program Build tools to monitor, track, and report liquidity status, identifying and addressing any potential gaps in the liquidity provider program. Develop Testing Frameworks Design and implement testing frameworks, create test cases, and ensure high-quality releases for individual product releases. Trading Data & Metrics Tracking Build tools to track and report trading data and success metrics, ensuring that product releases are delivering measurable impact. What You Need to Bring: 3+ Years Experience in API Development Proven experience in technical product management, with a strong focus on API development and management. 2+ Years in Brokerage, Market-Making, or Institutional Trading Experience working within brokerage, market-making, or institutional trading environments. Hands-on Coding Skills Proficiency in coding using programming languages like Python, Java, Golang, or C++ is a must. Understanding of Market Microstructures Deep understanding of market microstructures and familiarity with low-latency trading principles. Background in Sell-Side or Buy-Side Institutions Experience working at a sell-side or buy-side institution is essential to this role. Experience in Digital Assets (Bonus) Previous experience in the digital asset space is a significant bonus. Joining FalconX means becoming part of an innovative, forward-thinking team that s helping shape the future of digital asset trading. We re not just about technology we re about building the future of finance and providing our clients with the tools they need to succeed in a rapidly evolving market. If you're ready to work at the intersection of finance and blockchain technology, and drive impactful change in the crypto space, this is the role for you.

Customer Success Manager About the Role: Customer Success Management Shopalyst offers a platform for brands to scale data-driven marketing with shoppable ads. With first-party purchase intent signals, we help brands leverage digital media with greater effectiveness and efficiency. You will be heading our customer success team who helps our customers adopt data-driven marketing at scale. Responsibilities Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response) Analyze data trends and client performance Build and Manage the operations team Provide input for product management and engineering teams Requirements Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company. Experience in stakeholder and client management. Excellent communication, analytical and influencing skills. Ability to build and manage a team of associates Ability to work and succeed in a dynamic, quickly-changing environment. We understand that not all applicants will have skills that match the exact job description. We value diverse experiences in the relevant industry and encourage everyone who meets the required qualifications to apply. If you lack the desired experience, but do have theknowledge and confidence to leave a mark, go ahead and apply. Experience Minimum of 10 years of relevant experience Additional Notes At Shopalyst, we are creating a global workplace that enables everyone to find their true potential,purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees,communities and the business.

Job Title: Delivery Manager Experience: 12 to 15 years Education: Bachelor s degree (Engineering or Non-Engineering) Who We Are: HashedIn by Deloitte is a born-in-the-cloud technology firm, specializing in leveraging cloud-native technologies to build innovative, market-leading solutions. Since inception, HashedIn has successfully delivered solutions to over 100 customers across industries and geographies, helping them launch new products, disrupt industries, and scale operations. With a team of 900+ Hashers, we are proud to be recognized as a Great Place to Work multiple times, fostering a culture that promotes freedom to experiment, continuous learning, and fun at work. Role Overview: As a Delivery Manager, you will be responsible for managing and driving multiple project deliveries across various customers and geographies. This role demands strong leadership, project management expertise, technical understanding, and the ability to align delivery processes with business goals. Key Responsibilities: Own and manage delivery for multiple projects simultaneously. Define project roadmaps aligned with key business objectives. Lead both onshore and offshore teams, managing project schedules, scope, and delivery plans. Define and manage project scope, budget, and timelines from initiation to closure. Identify, anticipate risks and issues, and proactively work towards resolution to ensure successful delivery. Collaborate with Recruitment & Operations to ensure projects are adequately staffed with the right talent. Conduct regular team meetings to monitor progress, manage escalations, and align on project priorities. Ensure efficient and cost-effective delivery processes across projects. Act as the single point of contact for delivery, representing HashedIn to clients and stakeholders. Manage project profitability, ensuring that each project operates as a profit center. Own and drive delivery excellence in a global delivery model (onshore-offshore). Lead and coordinate crisis management when required. Desired Profile: 12 to 15 years of hands-on project delivery experience. Solid understanding of Agile methodologies and software development lifecycle. Strong grasp of OOP concepts, architectural design patterns, and data structures. Extensive experience with any technology stack, such as MEAN, .NET, or Java. Proven experience in project planning, budgeting, and milestone tracking. Excellent problem-solving skills, with the ability to build contingency plans and handle high-pressure situations professionally. Strong negotiation, presentation, and communication skills. Experience acting as the primary delivery contact for customers, representing the delivery team in client conversations. Ability to drive delivery governance processes across teams and ensure alignment with organizational goals. Qualification : Bachelors degree (Engineering or Non-Engineering)

Job Title: Collections Manager About PhonePe Group PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture At PhonePe, we take extra care to make sure you give your best at work, everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country, and executing on your dreams with purpose and speed, join us! Location Bangalore, Ranchi, Dharwad, Indore, Ahmedabad Job Responsibilities Managing the portfolio by strategizing and driving collections for the assigned region. Driving the compliance to collection processes in the assigned region. Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies. Drive Higher resolution rates across buckets. Reviewing collections KPI to deliver superior client experience. Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment. Identify, develop and continuously improve collections process to ensure overall efficiency. Develop an in-depth understanding collections SOP and drive implementation. Accountable for designing and implementing Compliance & Controls for collections unit in line with regulatory guidelines. Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations. Functional Competencies Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making. Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners. Results Oriented: Deliver on short-term goals and long-term milestones set by business. Attributes We Are Looking For Must be MBA/Graduate and above and have at least 5 years of experience in collections. Experience in New age NBFCs or Banks or Fintech is mandatory. Decision making, work under pressure, Effective communication. PhonePe Full-Time Employee Benefits Insurance Benefits: Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance. Wellness Program: Employee Assistance Program, Onsite Medical Center, Emergency Support System. Parental Support: Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program. Mobility Benefits: Relocation Benefits, Transfer Support Policy, Travel Policy. Retirement Benefits: Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment. Other Benefits: Higher Education Assistance, Car Lease, Salary Advance Policy. Why Work at PhonePe Working at PhonePe is a rewarding experience! With great people, a work environment that thrives on creativity, and the opportunity to take on roles beyond your defined job description, PhonePe offers a chance to grow your career in an innovative, dynamic company.