Client Facing Role Jobs in Bengaluru

Video Editor Bengaluru | Design | Full-Time About Fam (formerly FamPay) Fam is India s first payments app built for users 11 years and above. From seamless UPI payments to the customizable FamCard, we re on a mission to empower over 250 million young Indians to start their financial journey early and smart. Founded in 2019 by IIT Roorkee alumni, Fam is backed by top-tier investors like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital India), Venture Highway, and angels like Kunal Shah and Amrish Rao. About This Role We re on the hunt for a **Video Editor** who lives for storytelling through motion. If you re passionate about clean edits, eye-catching transitions, and thumb-stopping animations, you ll fit right in. You ll bring Fam s story to life across social media, product launches, ads, and more working closely with designers, marketers, and product teams. What You ll Do Edit compelling video content social clips, ads, explainers, and product demos. Create storyboards, style frames, and motion concepts. Design reels, GIFs, and short-form animations for platforms like **Instagram and YouTube Shorts**. Add music, sound design, voiceovers, and smooth transitions to elevate narratives. Simplify complex ideas with engaging motion design. Color-grade and polish videos for a cinematic look. Collaborate across teams to bring creative briefs to life. Ensure all content stays consistent with brand guidelines. Keep files and assets meticulously organized. Must-Haves 2-4 years of video editing and motion design experience (portfolio required!). Proficiency with Premiere Pro, After Effects, and Adobe Creative Suite. Strong sense of pacing, storytelling, and visual style. Experience creating content for Instagram, YouTube Shorts, and similar platforms. Comfortable with Figma, Rive, and animation tools like Lottie. Ability to manage multiple projects without missing deadlines. Organized file management skills. Team player who can also confidently work independently. Nice to Have Experience in fintech or fast-paced tech startups. Leadership experience on creative projects. Enthusiasm for AI tools and new creative workflows. Trend-savvy, meme-loving attitude. Be part of a vibrant, creative team shaping a fast-growing brand. Work on projects that reach and engage millions of **Gen Z users**. Enjoy creative freedom with room to experiment. Collaborate with passionate, talented teammates who value bold ideas. Access the latest tools and resources to sharpen your craft. Perks That Go Beyond the Paycheck Relocation assistance. Free office meals (lunch & dinner). Generous leave policies (birthday, period, paternity/maternity, and more). Salary advances and loan support. Quarterly rewards, recognition, and referral bonuses. Latest gadgets and tech. Comprehensive health insurance and mental health support. Tax benefits including food coupons, phone reimbursements, and leasing options. Retirement benefits: PF, gratuity, leave encashment. About FamApp FamApp champions financial inclusion for India s youth with UPI and card payments for ages 11+. Our flagship account, FamX, blends UPI and card payments, making money management easy, fun, and educational. With over **10 million users**, FamApp is revolutionizing how young Indians transact no more cash hassles, and full customization options to make payments personal and playful. Backed by top investors and powered by a mission-driven team, Fam is where innovation meets impact.

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Position: Assistant Manager Transactions Location: Bangalore Experience: 3 5 Years (Preferably in Commercial Interior Fit-Outs Design & Build / General Contracting) Role Overview: We are seeking a driven and detail-oriented Assistant Manager Transactions to support our commercial real estate operations. This role involves end-to-end lease management, client coordination, property inspections, and assisting in real estate transactions. A background in commercial interior fit-outs and a strong understanding of leasing processes will be highly advantageous. Key Responsibilities: Transaction & Lease Management Manage complete leasing documentation, including drafting, reviewing, and executing lease agreements. Support clients through the full transaction lifecycle, including pre- and post-acquisition phases. Examine historical transaction trends, assess fluctuations, and analyze non-recurring items. Client Engagement & Account Management Understand and map client requirements including lease renewals, space expansions, and new acquisitions. Build and maintain strong client relationships by providing strategic solutions and guidance. Identify new business opportunities and contribute to long-term relationship development. Property Inspections Conduct property tours for prospective clients after assessing their needs and identifying suitable options. Evaluate and present properties in alignment with client expectations and business objectives. Sales & Performance Management Achieve monthly and quarterly sales targets as defined by the management team. Contribute to internal reports and insights to support performance tracking and strategic planning. Liaison & Compliance Coordinate with government bodies, developers, and regulatory authorities to obtain necessary approvals and ensure compliance with all statutory obligations. Qualifications & Skills: Bachelor s degree required; MBA preferred. 3 5 years of experience in commercial real estate, ideally in interior fit-outs or general contracting. Strong understanding of lease agreements, property evaluation, and transaction workflows. Excellent interpersonal and communication skills. Proficient in Microsoft Office, particularly Word and Excel. Strong numeracy skills and ability to analyze real estate data, including rents, deposits, and market trends. Familiarity with legal and regulatory documents such as leases and local real estate regulations. Qualification : Bachelors degree required; MBA preferred.

Job Title: Senior Video Editor Location: Bengaluru, India Employment Type: Full-time We re building the future of real-world experiences. With $130M in revenue, guests in 100+ cities, and over 18 months of profitability, Headout is the fastest-growing travel marketplace globally. We've raised $60M+ from top-tier investors and are scaling rapidly. Our mission? To be the easiest, fastest, and most delightful way to head out to real-world experiences from tours and attractions to concerts and immersive events. We ve proven the model and built momentum now we re entering our most exciting growth phase. If you want your work to be seen by millions and shape a global brand at scale, there s no better time to join. The Role As **Senior Video Editor**, you ll be the creative engine behind Headout s most compelling video content transforming footage, animation, and sound into emotionally resonant stories across platforms. You ll own end-to-end production for a wide range of content formats, collaborate closely with the creative team, and play a key role in elevating Headout s visual identity globally. If you love storytelling, obsess over visual detail, and want to lead with innovation, this role is made for you. Creative storytelling at scale: Turn raw footage into captivating, scroll-stopping videos for YouTube, Reels, TikTok, and web. Full ownership: Take projects from concept to final delivery you ll have both creative freedom and accountability. Shape the brand: Be the voice behind how Headout tells stories visually, and elevate the video team s standards. AI meets creativity: Leverage the latest generative AI tools to push the boundaries of modern content creation. Collaboration meets leadership: Work with designers, scriptwriters, and content strategists, while also mentoring and leveling up those around you. What You ll Bring Editing Mastery Expert in Adobe Premiere Pro & After Effects Strong grasp of Photoshop/Illustrator Advanced color grading (DaVinci Resolve experience is a plus) Deep knowledge of sound design, transitions, pacing, and narrative flow Proven motion graphics experience Experience 1 5 years of professional editing experience A strong portfolio demonstrating work across platforms and formats long-form, shorts, motion graphics, social, etc. Strong storytelling instincts and creative problem-solving Leadership & Team Spirit High ownership mindset end-to-end responsibility from brief to delivery Experience mentoring teammates or leading video initiatives is a major plus Comfortable working in a fast-paced, collaborative creative environment Bonus Points Strong understanding of content strategy for social platforms (Instagram, YouTube Shorts, TikTok, etc.) Experience with generative AI tools: Midjourney, Runway ML, Krea AI, Kling, Hailuo, etc. Passion for travel, culture, or storytelling through real-world experiences What Success Looks Like Videos that not only look good, but perform well driving engagement, awareness, and conversions Smooth collaboration with design, marketing, and content teams Leading experimentation with new video formats, styles, and tools Raising the bar of craft and storytelling across all touchpoints Join Headout. Create content that travels the world and helps others do the same.

Senior Backend Engineer Innovation Team Location: Bengaluru (Rathi Legacy, Rohan Tech Park, Hoodi) Team: Global Strategic Services Industry Innovation and Solutions Employment: Full-Time | Hybrid About Cognite Cognite is a global SaaS leader using AI and data to transform industries such as Oil & Gas, Chemicals, Pharma, and Manufacturing. Our award-winning platforms include Cognite Data Fusion and Cognite Atlas AI, driving industrial digital transformation worldwide. The Team & Role You ll join Cognite s Innovation Team working on batch processing applications for a key American emulsions industry client. This role focuses on backend development and data engineering to deliver scalable, robust solutions handling complex data workflows with multidisciplinary teams and global stakeholders. Key Responsibilities Architect and develop backend systems for complex batch data processing workflows with a focus on reliability amid inconsistent/incomplete data. Build resilient workflows handling multi-source data and minimizing system impact from component failures. Develop and optimize data models for domain-specific industrial problems. Create data transformation functions to extract actionable insights from raw data. Manage scalable distributed systems and ensure operational reliability. Collaborate cross-functionally to refine requirements and deliver solutions. Work with large datasets using SQL and NoSQL technologies. Troubleshoot full application lifecycle issues, from dev to production. Stay current on tech trends to innovate team practices. Strong backend development experience, distributed systems, and complex domain modeling. Proficiency in Python, SQL, and NoSQL databases. Experience with cloud-based architectures, automated testing, version control, CI/CD pipelines. Problem-solving skills, especially when data or context is incomplete. Self-driven, taking ownership from concept to deployment. Collaborative and excellent communicator, comfortable engaging global stakeholders. Bonus: knowledge of Data Science and Machine Learning. Diverse global team of 70+ nationalities with strong DEI focus. Modern Bengaluru office with hybrid work flexibility. Flat structure with direct leader access, minimal bureaucracy. Work on ambitious, impactful projects with leading tech experts. Active community engagement with partners and customers. Excited to build next-gen industrial data solutions with Cognite? Apply today and make an impact in a fast-growing, innovative SaaS company!

End User Computing Sales Engineer Location: Bengaluru, India Company: Dell Technologies Team: Client Solutions Group Role Overview As a Sales Engineer, you will be a technical advisor to Dell's sales teams, helping define and present Dell's value in End User Computing (EUC) solutions. You'll guide customers through evaluations, proof of concepts, and solution demonstrations, ensuring successful adoption of Dell s client technologies. Key Responsibilities Collaborate with regional sales teams to create effective account plans. Deliver product demonstrations and proof of concept sessions. Help customers evaluate Dell s EUC portfolio (e.g., VDI, cloud clients, desktops, laptops). Provide technical support and best practices guidance. Engage in onsite and virtual customer meetings (some travel involved). Required Experience 4 6 years of experience in IT or technical pre-sales (e.g., systems admin, consulting, integration). Strong knowledge of EUC environments and endpoint deployment. Ability to manage multiple priorities in a dynamic setting. Preferred Skills Experience with virtualization and remote desktop tech: Citrix, VMware Horizon. Familiarity with Microsoft Server OS (2012/2016) and Windows 10. Systems Management and Technical Certifications are a plus. Dell offers a collaborative work environment, cutting-edge technology, and a focus on career growth and meaningful impact. You ll work with some of the best minds in tech, helping global organizations transform how they work and operate.

Analyst, Client Support Location: Bengaluru, Karnataka Team: Fund Accounting About this Role As a Client Support Analyst, you will be an integral part of a high-impact team dedicated to delivering exceptional service to our clients. Your responsibilities will include managing client inboxes, downloading key financial documents, updating team trackers, and providing timely status updates to internal stakeholders. You will ensure the timely completion of workflow tickets in line with client and internal SLAs/KPIs. Interaction with third parties will be necessary to establish access and obtain essential financial reporting for downstream processes. Additionally, you will collaborate with internal teams to efficiently manage deliverables and continuously enhance the client experience. This role offers the opportunity to build a rewarding career in a forward-thinking organization. By consistently meeting Key Performance Indicators, you will unlock opportunities for professional development and career growth. What You ll Be Doing Monitor the organization s Client Support workflow system (JIRA) daily, applying appropriate actions for each ticket per agreed procedures and service level terms. Communicate proactively with internal team members to provide project status updates and flag potential roadblocks. Accurately track requests received via Client Support and Client Relations inboxes. Retrieve vital documentation from Fund Manager Web Portals. Maintain up-to-date Fund Manager contact details within internal systems. Ensure the quality and integrity of data within internal systems. Follow standard communication procedures to obtain key information from external parties (General Partners). What You ll Bring to Us Proficiency with Microsoft Office Suite (Outlook, Word, Excel, etc.). 1-2 years of experience in an administrative or client support role preferred but not mandatory. Experience with JIRA or similar ticketing software, and familiarity with online document databases is a plus. Ability to work effectively under pressure, meeting deadlines in a fast-paced, complex environment across multiple time zones. Strong organizational and communication skills, demonstrated through real-time ticket and tracker updates and timely collaboration with key stakeholders. Excellent written and verbal communication skills in English. Proactive workload management, anticipating future tasks, supporting team members, and collaborating with team leads during busy periods. Our Benefits We offer a broad range of benefits to keep you energized and inspired, including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) so you can relax, recharge, and be there for those who matter most. Our Hybrid Work Model BlackRock s hybrid work model fosters collaboration and mentorship while supporting flexibility. Employees typically work at least 4 days per week in the office, with the option to work from home 1 day per week. Some teams may require additional in-office days due to specific responsibilities. This model enhances impactful in-person moments aligned with our commitment to performance and innovation and accelerates learning and onboarding for new employees. About BlackRock At BlackRock, our mission is to help more people achieve financial well-being. Our clients rely on investments that support retirement, education, homeownership, and entrepreneurship. Their investments also strengthen the global economy by supporting businesses, financing infrastructure, and driving innovation. This mission is only possible through our greatest investment our employees. We are dedicated to creating an environment where colleagues feel welcomed, valued, and supported through networks, benefits, and development opportunities to help you thrive.

Senior Research Specialist Location: Bengaluru, Karnataka, India Department: Sales & Solutioning Experience: 6 9 Years Employment Type: Full-Time About CloudSEK CloudSEK is a fast-growing, AI-powered cybersecurity company on a mission to make the digital world safer through contextual threat intelligence. With industry-leading platforms like XVigil, BeVigil, and SVigil, we help global enterprises proactively identify and respond to digital threats. Headquartered in Singapore with a strong presence across India and Southeast Asia, we are proud to be recognized for our innovation and rapid growth in the cybersecurity domain. Role Overview: Senior Research Specialist (Sales & Solutioning) We are looking for an experienced and analytical Senior Research Specialist to join our Solutioning Team. This hybrid role combines technical expertise, client engagement, and team leadership. You will lead solution design for complex data engineering needs and directly contribute to shaping scalable architectures, ETL frameworks, and modernization strategies. Your work will directly support sales efforts, proposal development, and solution delivery making you a critical bridge between technical execution and business strategy. Key Responsibilities Solution Design & Research Lead technical discovery sessions to understand client needs, pain points, and opportunities. Review and guide research efforts, validating solution strategies proposed by the team. Design scalable and realistic end-to-end data engineering roadmaps with cross-functional alignment. Evaluate technologies, cloud platforms (AWS, GCP, Azure), tools, and architectures for each engagement. Support proposal creation, RFP responses, and client presentations by crafting engaging, value-focused narratives. Client & Stakeholder Engagement Act as a technical advisor to prospective clients, articulating solutions in a business-relevant context. Translate complex data engineering challenges into easy-to-understand presentations and documentation. Collaborate with internal teams sales, delivery, data architects, and domain experts to co-create tailored solutions. Team Mentorship & Enablement Mentor a team of solution engineers; promote collaboration, learning, and delivery excellence. Provide leadership during pitch cycles and client interactions, fostering a high-performance, agile culture. Oversee quality and consistency across solutioning documentation, storyboards, demos, and technical narratives. Must-Have Qualifications Bachelor s or Master s in Engineering, Computer Applications, Mathematics, or Statistics. 6 9 years of experience in solutioning, data engineering, or technical consulting. Proven experience working with cloud ecosystems: AWS, Azure, or GCP. Strong research and analytical capabilities to evaluate tools, strategies, and solutions. Hands-on experience in designing and communicating data engineering solutions. Comfortable interacting with clients and translating requirements into executable plans. Excellent communication and presentation skills for technical storytelling. Nice-to-Have Skills Experience in proposal design, storyboarding, and client demos. Team leadership or experience managing solution engineers. Exposure to sales engineering, pre-sales consulting, or customer success. Familiarity with cybersecurity or digital risk platforms is a bonus. Mission-Driven Work: Shape cutting-edge, high-impact solutions for cybersecurity and data intelligence. Collaborative Culture: Work in a high-energy, fast-paced, and innovation-focused environment. Personal Growth: Take on diverse challenges with support for continuous learning and leadership development. Flexible Environment: Enjoy work-life balance with flexible hours and a creative workspace. Qualification : Bachelors or Masters in Engineering, Computer Applications, Mathematics, or Statistics.

Job Title: Supplier Governance Specialist Location: Bengaluru, India Company: IBM Finance Organization Introduction This role requires a detail-oriented individual with strong organizational skills, capable of handling sensitive information with discretion and professionalism. The incumbent must also be adaptable, given the dynamic nature of supplier relationships and risk management scenarios. Your Role and Responsibilities The Supplier Governance Specialist will play a crucial role within the Client Supplier Governance team. This role involves supporting various stages of supplier governance, from initial risk assessments through to ongoing due diligence and reporting. The incumbent will be responsible for facilitating initial supplier risk screenings, conducting initial and ongoing due diligence, providing reporting support, and ensuring adherence to business rules and requirements. Key Responsibilities: Supplier Risk Assessment Support: Assist business/contract owners in completing the assessment questionnaire. Guide them through navigating secondary risk teams. Report the outcomes of the questionnaires. Repeat assistance as necessary until satisfactory completion. Due Diligence Questionnaire Support: Distribute the due diligence questionnaire to relevant parties. Validate that responses align with Telstra's business rules and requirements. Trigger appropriate actions based on Procurement and Specialist Risk Teams' inputs. Identify required follow-up actions, track their progress, and report status. Ongoing Supplier Due Diligence: Monitor contract and supplier risk alerts, triaging and escalating as per business rules. Maintain currency of questionnaire responses and supplier information. Track activities needed for remediation of identified gaps in questionnaires. Provide support in updating and maintaining the Risk Framework. Offer reporting support for risk-related activities. Required Education Associate s Degree/College Diploma in a relevant field (e.g., Supply Chain Management, Business Administration, or related field). Required Technical and Professional Expertise Relevant experience in supplier governance, risk management, or procurement. Strong understanding of procurement processes and risk management principles. Excellent communication skills to guide non-expert users through processes. Strong analytical skills to interpret data and make informed decisions. Proficient in using digital tools and systems for questionnaire distribution, tracking, and reporting. Ability to work independently and as part of a team, managing multiple tasks simultaneously. Preferred Technical and Professional Experience NA (Not Applicable) About IBM Finance Organization The IBM Finance Organization is responsible for driving enterprise performance and transformation. As the financial stewards of IBM, we deliver IBM s financial strategy, develop new business models, and mitigate enterprise risk. If you have a passion for creating business value, join our team in areas such as accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing. Qualification : Associates Degree/College Diploma in a relevant field (e.g., Supply Chain Management, Business Administration, or related field).

Job Title: Pre-Sales Technical Project Manager Digital Transformation Location: Bangalore Experience: 12 18 Years Employment Type: Full-Time Job Overview We are looking for a highly experienced Pre-Sales Technical Project Manager to spearhead proposal efforts, drive solution architecture, and deliver impactful demos for Digital Transformation projects. With 12-18 years of experience in the industry, you will play a pivotal role in understanding client challenges and aligning innovative technology solutions that drive business value. This role requires expertise in modern technologies such as APIs, microservices, databases, DevOps, and AI-driven solutions, along with a proven ability to lead cross-functional teams from concept to contract. You will collaborate closely with Sales, Solution Architects, and Delivery teams to develop strategic, cost-effective solutions that meet complex client needs. If you have a passion for transforming technical concepts into business outcomes and communicating those effectively to a wide range of stakeholders, this is the role for you. Key Responsibilities RFI/RFP Management Lead the development of RFI/RFP responses, crafting solutions that highlight the company's strengths and address client requirements. Ensure all responses are tailored, comprehensive, and demonstrate how our solutions meet client needs. Solution Architecture & Design Collaborate with internal teams to design and document Digital Transformation solutions that incorporate modern technologies like APIs, microservices, databases, DevOps pipelines, and AI. Architect solutions from both a strategic and detailed design perspective, ensuring scalability and alignment with client objectives. Technical Demos & Client Presentations Deliver engaging and informative product/solution demos during pre-sales meetings, clearly articulating technical feasibility and business impact. Customize presentations based on the specific needs and challenges of each client or industry sector. Pricing & Financial Modeling Create and validate pricing models, conducting cost-margin analysis and forecasting the potential ROI for proposed solutions. Present financial insights that align with both the client's business objectives and organizational goals. Risk Identification & Transition Management Identify risks related to solution implementation or transition and work closely with delivery teams to define and execute mitigation strategies. Establish governance frameworks to ensure smooth project transitions and minimize operational disruption. Contractual & Compliance Collaboration Collaborate with Legal, Risk & Compliance, IT Infrastructure, Operations, and Finance teams to ensure alignment on contractual documents such as NDAs, MSAs, SOWs, and LOEs. Ensure solutions adhere to relevant standards, regulations, and compliance requirements. Cross-Functional Collaboration Work closely with internal teams to gather both business and technical requirements, ensuring that all aspects of the solution are comprehensively addressed. Foster strong relationships across Sales, Delivery, and senior leadership to ensure smooth pre-sales collaboration and execution. Knowledge Management & Asset Development Maintain a repository of proposals, case studies, demos, and pre-sales templates. Continuously update and refine assets to improve efficiency and effectiveness in future proposal cycles. Required Skills & Experience Experience 12-18 years of experience in Digital Transformation initiatives, with at least 7-10 years in pre-sales or solutioning roles within IT services or consulting. Technical Expertise Strong knowledge of modern technologies, including APIs, microservices, databases, DevOps (CI/CD, containerization, orchestration), and AI/ML. Proven experience in architecting complex solutions from a high-level strategy and detailed design perspective. Financial & Analytical Expertise Demonstrated experience in building and validating pricing models. Strong capability in cost-margin analysis and ROI forecasting. Contractual & Compliance Knowledge Familiarity with legal and compliance documentation, such as NDAs, MSAs, SOWs, and LOEs. Proven ability to work effectively with legal and compliance teams. Communication & Leadership Exceptional verbal and written communication skills, with the ability to present complex technical information to diverse audiences. Strong leadership capabilities, with experience guiding cross-functional teams and driving consensus in challenging situations. Tool Proficiency Proficiency with tools such as ChatGPT, Microsoft Excel, financial modeling platforms, and proposal documentation tools. Preferred Qualifications Education Bachelor s or Master s degree in Computer Science, Engineering, or a related field. Certifications Cloud certifications (AWS, Azure, GCP), PMP, TOGAF, ITIL, or Agile/Scrum certifications. Industry & Global Exposure Prior experience working with international clients and delivering complex, enterprise-level Digital Transformation initiatives. Background in consulting or IT services with a track record of successful multi-regional engagements. Qualification : Bachelors or Masters degree in Computer Science, Engineering, or a related field.

Job Overview Under general supervision, provides systems support in developing and enhancing business systems to provide new or enhanced products to clients or effective planning, reporting, and analysis tools to internal functions. Essential Functions Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and requirements. Develops or modifies moderately complex information systems. Includes analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. Guides and advises less-experienced Business Systems Analysts. Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment. Qualifications Bachelor's Degree Computer Science or Business Administration, or equivalent experience Two (2) years experience in systems analysis Req Knowledge of business-wide applications (e.g. third party software internal operational applications, etc.) or IQVIA client facing applications and products Demonstrated ability to understand client requirements and as well as underlying infrastructure applications, systems and processes to enable execution of those skills. Thorough knowledge of IQVIA data and current systems. Qualification : Bachelor's Degree Computer Science or Business Administration, or equivalent experience

Job Title: Technical Account Manager Location: Bangalore (On-site; full-time) About Locus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg, Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform. Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics. Job Overview: About the role Locus is seeking a Technical Account Manager who will be responsible for working with and supporting the customer to derive Operational Value and Success from the Locus solutions. Responsibilities will include primary responsibility, post initial Go Live, for the Day to Day Functional, Operational and Usability enablement for Customers. The individual will work as part of the Customer Success team to deliver logistics, solution-oriented services to Fortune 1000 clients. Based upon experience, specific responsibilities may include Key Responsibilities: Act as the primary technical advisor for assigned clients, providing guidance on best practices and proactive support to drive success with Locus s solutions. Collaborate with clients to understand their technical and business requirements, ensuring our solution aligns with their goals. Manage and troubleshoot complex technical issues, providing resolution and guidance to prevent recurrence. Lead product onboarding, configuration, and integration efforts, ensuring smooth adoption and usage. Conduct workshops/trainings to help clients increase adoption. Ensure onboarding, adoption and expansion of the solution for customers during operations. Partner closely with product and engineering teams to advocate for customer needs and participate in the development of new features or solutions based on customer feedback. Conduct regular account reviews and status meetings with customers, offering insights into product usage and providing optimization recommendations. Create and maintain documentation, FAQs, and other technical resources to support self-service and client education. Work closely with sales and customer success teams to support renewals, upsells, and cross-sells by demonstrating the value and benefits of Locus s solutions. Qualifications: 5-7 years consulting experience in Supply Chain, Logistics and/or Transportation Management solutions required and experience in systems applications consulting, either internally or via an IT organization or externally with a consulting firm or software provider. Hands on experience in configuring, testing and implementing Supply Chain, Logistics and/or Transportation Management solutions required. Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits. Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners. Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live. Experience in configuring and delivering software demonstrations are mandatory. Deep understanding of Supply Chain, Logistics and/or Transportation Management related processes. Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization. Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.

Technical Support Professional IBM CICS About CICS Welcome to CICS the world s leading application server software for IBM Z, processing an impressive 1.2 million transactions per second, equating to 100 billion transactions daily. Trusted by some of the largest financial institutions, including banks, insurance companies, and Fortune 500 companies, CICS powers critical transaction applications globally, helping businesses run efficiently and securely. Our team is a passionate, diverse, and highly skilled group of technical support professionals dedicated to providing top-tier support for IBM CICS clients worldwide. We are seeking a motivated individual with a strong technical background and a customer-first mindset to join our team and assist in delivering exceptional support to our global client base. Your Role and Responsibilities As a Technical Support Professional at IBM, you will be the first point of contact for clients experiencing software issues. Your primary responsibility is to provide expert technical support and troubleshooting assistance to ensure that client systems run smoothly. In this role, you will: Provide critical support for client transaction processing applications, ensuring smooth operations for some of the world s largest institutions. Work on high-impact projects, using advanced software development tools and techniques. Utilize your problem-solving expertise to diagnose and resolve technical issues related to CICS and mainframe systems. Collaborate with a global, multi-functional team, ensuring that our clients receive world-class service and that their software environments are running optimally. Technical Support at IBM is crucial to the success of our clients and helps maintain systems that drive key processes in finance, transportation, security, and beyond. Whether internally focused or working directly with clients, your contributions will make a measurable impact. Required Education Bachelor s Degree in Computer Science, Information Technology, or a related field. Preferred Education Master s Degree is a plus. Required Technical and Professional Expertise 3+ years of experience working on z/OS mainframe systems. 3+ years of experience with CICS system administration. Strong understanding of CICS architecture and the key components that make up CICS applications. Experience in upgrading or tailoring CICS systems to meet customer needs. Proficiency in at least one of the following programming languages: Assembler, PL/I, COBOL, or Java. Strong problem determination skills, including experience using CICS dump and trace diagnostics tools. Ability to take a leading role in Critical Situation resolution. Experience working in virtual, cross-functional teams and collaboration across different technical disciplines. Exceptional communication skills ability to explain complex technical issues to non-technical stakeholders and understand customer requirements. Ability to stay calm under pressure, work independently, and remain organized in high-stress situations. Preferred Technical and Professional Experience Experience with Customer Relationship Management (CRM) tools, such as Salesforce. Familiarity with debugging tools like IPCS and Fault Analyzer. Experience working with USS, TCP/IP, SMP/E, RACF, and VSAM. Exposure to IMS, DB2, WAS, SSL, MQ, and DevOps environments. As a member of IBM, you ll have the opportunity to be part of a culture that fosters innovation, professional growth, and collaboration. We value diversity and encourage employees to challenge the status quo while delivering impactful solutions to our clients. Join us, and together we ll continue to shape the future of transaction processing technology and client support. Qualification : Bachelors Degree in Computer Science, Information Technology, or a related field.

Job Title: Cloud-Based AI Developer - Advanced Analytics Group (AAG) Company: Bain & Company Job Type: Full-Time Employment Type: Permanent What Makes Us a Great Place to Work: We are proud to be consistently recognized as one of the world s best places to work, a champion of diversity, and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four for the last 13 years. Diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, creating an environment where you can thrive both professionally and personally. We are publicly recognized for being a great place to work for diversity and inclusion, women, LGBTQ, and parents. Who You ll Work With: As a member of Bain s Advanced Analytics Group (AAG), you will work alongside generalist consultants to help clients across industries solve their biggest problems using expertise in data science, customer insights, statistics, machine learning, data management, supply chain analytics, and data engineering. AAG team members hold advanced degrees in computer science, engineering, AI, data science, physics, statistics, mathematics, and other quantitative disciplines, with backgrounds in tech, data science, marketing analytics, and academia. We are committed to building a diverse and inclusive team and encourage candidates of all backgrounds to apply. What You ll Do: As a member of the AAG, you will be responsible for designing, developing, and maintaining cloud-based AI applications that provide high-quality, scalable, and secure solutions for our clients. Your work will encompass the full stack, from API design to deployment, delivering analytics solutions across various sectors. Cloud-Based AI Development: Design, develop, and maintain cloud-based AI applications, ensuring scalability and security, leveraging full-stack technology solutions. Cross-Functional Collaboration: Work with product managers, data scientists, and other engineers to define and implement analytics features that meet business requirements. Cloud and Containerization: Use Kubernetes and containerization technologies to deploy, manage, and scale applications in cloud environments for optimal performance. API & Microservices Development: Develop and maintain APIs and microservices to expose analytics functionality, adhering to industry best practices for design and documentation. Security and Compliance: Implement robust security measures to protect sensitive data and ensure compliance with data privacy regulations. Troubleshooting and Performance Monitoring: Continuously monitor and troubleshoot application performance, resolving issues impacting system reliability and user experience. Code Reviews and Best Practices: Participate in code reviews and contribute to the establishment of coding standards to ensure high-quality, maintainable code. Emerging Trends and Technologies: Stay current with emerging trends in cloud computing, data analytics, and software engineering to enhance the platform s capabilities. Collaboration with DevOps: Work with DevOps and infrastructure teams to automate deployment and release processes, optimizing the development workflow. Client Collaboration: Collaborate closely with business consulting teams to assess opportunities and develop analytics solutions across sectors. Education and Influence: Influence and educate clients on analytics application engineering capabilities, supporting their teams directly. Travel: Expect occasional travel (30%) for project work. About You: Required Qualifications: Education: Master s degree in Computer Science, Engineering, or a related technical field. Experience: 3+ years of experience at Senior or Staff level, or equivalent. Expertise in client-side technologies such as React, Angular, Vue.js, HTML, and CSS. Experience with server-side technologies such as Django, Flask, and Fast API. Proficiency with cloud platforms (AWS, Azure, GCP) and Terraform automation (good to have). 3+ years of expertise in Python. Experience using Git for version control and collaboration. Familiarity with DevOps, CI/CD, and tools like GitHub Actions. Demonstrated interest in LLMs, prompt engineering, and Langchain. Experience with workflow orchestration tools such as dbt, Beam, Airflow, Luigi, Metaflow, Kubeflow, or similar. Experience in the implementation of large-scale structured or unstructured databases, as well as containerization technologies like Docker and Kubernetes. Skills and Knowledge: Strong interpersonal and communication skills to explain complex engineering topics to colleagues and clients from various disciplines. Curiosity, proactivity, and critical thinking. Solid computer science fundamentals in data structures, algorithms, automated testing, object-oriented programming, performance complexity, and software architecture. Expertise in designing API interfaces and knowledge of data architecture and database schema design. Familiarity with agile development methodologies. Join Bain & Company: Become a part of a forward-thinking team committed to solving complex problems, building innovative solutions, and delivering impactful data analytics and AI solutions. Collaborate with talented professionals and gain valuable experience that shapes the future of data analytics and AI. Qualification : Masters degree in Computer Science, Engineering, or a related technical field.

Company Culture and Values: Emphasis on Diversity and Inclusion: Bain & Company prioritizes diversity, inclusion, and collaboration as key factors for building high-performing teams. They believe that fostering a diverse and inclusive environment contributes to the creation of exceptional teams and innovative solutions. Recognition as a Top Workplace: Consistently recognized as a top workplace, Bain & Company is featured on the Glassdoor Best Place to Work list and has maintained a strong position in various workplace rankings since its inception. Focus on Employee Development: The company creates an environment where employees can reach their full potential, both professionally and personally. Bain supports growth through learning opportunities, career advancement, and a focus on personal well-being. Social Responsibility: Bain & Company invests significantly in pro bono services, reflecting its commitment to addressing critical social and environmental challenges globally. The company believes in making a positive impact through expertise and resources. Role: Technical Leader, AIS COE Team Leadership: The role entails building and leading a team of over 40 engineers specializing in software product development within the AIS COE in Bengaluru. As a Technical Leader, you will foster a culture of excellence, collaboration, and innovation, ensuring the team is highly effective and motivated. AI Solution Development: The Technical Leader will oversee the entire lifecycle of AI solutions, from Proof of Concept (PoC) and Minimum Viable Product (MVP) stages to large-scale production deployment. The leader will guide the team in creating reusable model assets and solution accelerators that provide value to clients. Stakeholder Engagement: Collaboration with Bain partners and clients is critical. The role requires promoting the COE s capabilities, understanding client needs, and tailoring solutions to meet those needs. The Technical Leader will occasionally engage directly with clients to solve complex problems and provide strategic guidance. Engineering Excellence: The leader will ensure the delivery of high-quality solutions by maintaining rigorous engineering standards. They will leverage diverse technologies to meet client needs while keeping a sharp focus on performance, scalability, and reliability. Operational Oversight: The Technical Leader will work closely with the operations leader to manage the COE s operations and delivery schedules, ensuring the team meets deadlines and delivers high-impact solutions. Location: Bengaluru, India, with some presence in New Delhi. The role may require some travel for client engagements or operational needs. Qualifications: Education: Advanced degree in Computer Science, Engineering, or a related field. Experience: 12+ years of experience in software engineering, with at least 5+ years of managing engineering teams. Experience in setting up or managing an engineering hub is a significant advantage. Technical Skills: Expertise in computer science principles, software design, and development workflows. Proficiency in programming languages such as Python, Java, or C++. Experience with cloud platforms (AWS, Azure, Google Cloud) and modern software methodologies (e.g., Agile, DevOps). Other Skills: Proven ability in building and scaling engineering teams. Strong leadership skills with a focus on inspiring and guiding teams. Ability to engage with stakeholders, articulate technical solutions, and build trust. Commitment to mentoring and nurturing talent in the engineering field. Excellent collaboration skills and the ability to work with global teams across diverse functions. Key Highlights: Reusable Model Assets & Solution Accelerators: Emphasis on building scalable, reusable assets that can be leveraged across projects, improving efficiency and impact. Agile Delivery Pods & End-to-End Ownership: The team works in agile pods that focus on full ownership of projects, ensuring quality solutions and close collaboration. Growing Team & Innovative Environment: The role offers an opportunity to lead a growing team in a dynamic, innovative environment with ample opportunities for growth and professional development. Remote and Collaborative Work: The team works primarily remotely, allowing for flexibility while focusing on delivering robust solutions with minimal direct client interaction. This role provides an exciting opportunity to lead a talented and dynamic team, contribute to impactful AI and software solutions, and work at the forefront of cutting-edge technology. Qualification : Advanced degree in Computer Science, Engineering, or a related field.

About Us At Quantiphi, technology drives our innovation, but our global and diverse culture powers our success. We take immense pride in fostering a workplace built on transparency, diversity, integrity, continuous learning, and personal growth. If you are excited to work in an environment that encourages innovation and excellence in both professional and personal spheres, Quantiphi could be the perfect place for your career! Role: Client Solutions Partner Banking & Capital Markets Who We Are Looking For We are looking for a highly motivated and experienced sales leader to drive business growth in the Banking & Capital Markets sector across North America. You will report directly to the Senior Client Solutions Partner for Financial Services & Insurance. This role requires: Strong industry knowledge Relationship-building expertise Proven ability to manage large enterprise accounts, especially within Fortune 1000 companies Key Responsibilities Strategic Account Growth Develop and implement account strategies for large Banking & Capital Markets clients in North America Identify and pursue new business opportunities while fostering relationships with C-level executives Sales Cycle Ownership Manage end-to-end sales cycles, from lead generation and analysis to proposals, negotiations, and deal closure Present Quantiphi s value proposition to senior executives, demonstrating clear ROI Client-Centric Solutions Understand client needs, business goals, and technology ecosystems Showcase how Quantiphi s AI and data science solutions can address key challenges such as: Anti-money laundering (AML) Know-your-customer (KYC) Loan origination Fraud detection Risk management Regulatory reporting Investment strategies Personalized banking services Relationship Building Build trusted partnerships with key stakeholders within target accounts Deliver strategic insights on using AI and data to enhance business performance Cross-Functional Collaboration Work closely with internal teams, including marketing, solution architects, and delivery teams, to ensure seamless project delivery and client satisfaction Collaborate with technology and business alliance partners to enhance solution offerings Sales Forecasting & Performance Maintain accurate sales forecasts and effectively manage your pipeline Consistently achieve or exceed assigned sales targets Industry Expertise Stay updated on Banking & Capital Markets trends, including fintech innovations, regulatory changes, and emerging technologies Use this expertise to identify growth opportunities and strengthen Quantiphi s market position Required Qualifications Proven enterprise sales success within Banking & Capital Markets Strong existing network within North America s Banking & Capital Markets sector, preferably with Fortune 1000 contacts Deep understanding of banking business challenges and how AI and data science apply Excellent communication, presentation, and influencing skills across all levels Experience managing complex sales cycles and closing large enterprise deals Strong collaborative approach with the ability to manage multiple stakeholders Bachelor s degree required; MBA preferred Minimum 5 years of enterprise sales experience in Banking & Capital Markets Qualification : Bachelors degree required; MBA preferred

About Us While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and take pride in fostering a culture built on transparency, diversity, integrity, learning, and growth. If you want to work in an environment that encourages you to innovate and excel both professionally and personally Quantiphi is the place for you! Role: Sales Lead - Insurance Quantiphi Solving What Matters About the Role We are seeking a highly driven and experienced sales leader to drive growth in the Insurance sector across North America. This role reports to the Senior Client Solutions Partner for Financial Services & Insurance. The ideal candidate should possess: Deep understanding of the Insurance industry landscape Ability to build and manage relationships with Fortune 1000 companies Responsibilities Strategic Account Development Develop and execute account strategies targeting large enterprise Insurance customers in North America Identify and nurture business growth opportunities through strong industry knowledge and C-level engagement Sales Cycle Management Manage full sales cycles, from prospecting and needs assessment to proposal development, negotiation, and closure Present Quantiphi s value proposition to executive audiences, tailored to client-specific needs with clear ROI demonstrations Customer-Centric Approach Understand each client s business drivers, technology landscape, and competitive challenges Showcase how Quantiphi s AI-powered solutions address key challenges such as: Claims processing Underwriting Fraud detection Personalized insurance offerings Enhancing customer experience Relationship Building Establish and grow relationships within target accounts Position yourself as a trusted advisor by offering valuable insights on AI and data science innovations Collaboration & Partnership Work closely with marketing, solutions architects, and delivery teams to ensure seamless execution and client satisfaction Collaborate with alliance partners to extend market reach and enhance solution offerings Forecasting & Goal Achievement Maintain accurate sales forecasts and actively manage pipeline Consistently achieve assigned sales targets Market Expertise Stay updated on Insurance industry trends, Insurtech innovations, regulations, and competitive dynamics Leverage this expertise to identify growth opportunities and strengthen Quantiphi s market position Qualifications Proven success in enterprise sales within the Insurance industry Strong network within the North American Insurance sector, ideally with Fortune 1000 connections Deep understanding of Insurance business challenges and the application of AI and data science to solve them Excellent communication, presentation, and interpersonal skills, with the ability to influence at all levels Experience managing complex sales cycles and negotiating large enterprise deals Strong collaboration skills with the ability to manage multiple stakeholders Bachelor s degree in a relevant field (MBA preferred) Minimum 5 years of enterprise sales experience within the Insurance industry Qualification : Bachelors degree in a relevant field (MBA preferred)

about the role Client Success Partner will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. key responsibilities Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Managing a set of predefined customers & grow business in these accounts across all Technosoft Services. Identify and grow opportunities within existing accounts and collaborate with product sales specialists and cross functional teams for up-sell and cross-sell of Searce products and services Responsible for renewals, customer engagement and high customer satisfaction Keeping a close track on clients' business strategies/feedback, market trend, competitive landscape and operating methods for constants business improvement. Expertise in dealing with variety of sales situations & acquire clients on "value based selling". preferred qualifications Graduate degree (Preferably with an MBA in Sales & Marketing) 2-4 years of experience in enterprise sales for technology services or products Strong written and verbal communication skills Ability to interact, converse and ideate with CTOs, CEOs, VPs and IT Directors Expertise in recruitment, training & selection of sales professionals, experience in managing and grooming fresh talent and managing tight deliverables. Qualification : Graduate degree (Preferably with an MBA in Sales & Marketing)

About the Role: The Client Service Manager - Operations Support acts as a vital link between our Client Service Managers (CSMs) and internal Operations teams, ensuring seamless handling of client retirement plan queries. This role is accountable for maintaining departmental quality and adherence to time standards. Responsibilities also include staff training and mentoring, quality assurance, MIS & reporting, performance management, staffing projections, and driving process improvements. Key Responsibilities: Operational Expertise: Deep understanding of Plan Service Center, Partner Link, plan design, and CSM workflow. Oversees activities to ensure smooth interdepartmental collaboration and delivery. Provides hands-on support and troubleshooting as needed. Team Leadership & Development: Mentors, coaches, and develops team members through regular one-on-one meetings and ongoing feedback. Conducts performance evaluations, addresses staff issues, and recommends salary adjustments and promotions. Assesses staffing needs, conducts interviews, and makes hiring decisions. Performance Management & Reporting: Monitors team and individual performance against goals, quality targets, and service level expectations. Tracks key metrics, prepares management reports, and identifies trends. Manages employee records and reports findings to management. Escalation Management: Handles escalated issues from representatives, clients, and participants. Identifies trends in escalations and proactively implements solutions. Collaboration & Communication: Works closely with CSMs to identify potential middle-office tasks and bring segment-level work to the team. Participates in regular governance meetings with CSM teams. Communicates effectively with partners via calls and emails. Process Improvement: Leads process deep dives, reviews, controls, and audits. Develops and implements process improvements for efficiency and cost-effectiveness. Manages logical access reviews with partners for new task types. Training & Documentation: Designs SOPs, training plans, and assessments. Delivers training and builds domain expertise within the team. Project Management: Monitors deliverables, tracks activity, escalates issues, publishes progress reports and dashboards, and recommends action plans. MIS & Reporting: Provides timely and accurate reporting on key business metrics. Expert in MS Excel and other Microsoft Office Suite programs. Qualifications: 9-12 years of overall experience, with a minimum of 6 years in the 401(k) industry. Cross-functional experience in teams such as loans, enrollment, payroll support, compliance, and audit is essential. Strong knowledge of ERISA, DOL, and applicable IRS regulations related to retirement plans. Excellent interpersonal, customer service, and communication skills (oral and written). Proactive, solution-oriented approach and collaborative mindset. Proven ability to meet deadlines and prioritize client service. Proficient in Microsoft Office Suite, especially Excel. Experience as an MIS expert is required. Hands-on experience leading teams within the retirement domain (Implementation, Money In, Money Out, Account Resolutions, etc.) is a plus. SPARK/AASPA certification and LSS certification are preferred. Experience working on process-related projects is a plus. Bachelor's Degree required. Equal Opportunity Employer: We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive 1 consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Qualification : Bachelors Degree is a must.

Job Overview As a Cloud Revenue Operations & Transformation Analyst at IBM, you will be the primary point of contact for all Cloud billing-related inquiries from internal teams and external clients. Your role will focus on ensuring accurate client billing and revenue recognition by streamlining the end-to-end (E2E) quote-to-revenue process, including quoting, order management, billing, and provisioning. This involves working closely with sales, finance, Cloud BSS (Billing Support Systems), and product management teams to deliver operational excellence and ensure accurate, timely billing and revenue recognition in line with cloud consumption models. Key Responsibilities 1. Ordering and Contract Management Collaborate with the IBM Q2C (Quote to Cash) team to ensure data accuracy and governance throughout the quoting and billing process. Work with sales to support quote creation, approvals, and deal structuring for non-standard contracts. Evaluate sales requests to ensure contract terms are supported with Cloud GTM and BSS product management. 2. Billing and Invoicing Monitor usage-based billing for Cloud services, including subscriptions and Enterprise Savings Plans. Validate and reconcile billing data to ensure accuracy and timely invoicing. Address customer billing inquiries and resolve disputes. Reconcile invoices with cloud consumption, contracts, and BSS systems. 3. Cloud Consumption and Provisioning Oversight Monitor cloud consumption data and align it with client contracts. Oversee provisioning activities, troubleshoot activation or setup issues. Provide insights into consumption trends and offer optimization recommendations. Collaborate with product management, client success managers, and BSS analytics to address billing impacts. 4. Reporting and Analytics Generate reports on key metrics, billing performance, and cloud consumption. Identify performance gaps and alert sales and client success teams. Provide recommendations for improving revenue recognition and operational efficiency. Track concessions, credits, and manual adjustments affecting revenue. 5. System and Data Inputs Manage reconciliation for non-ESP (Enterprise Savings Plan) commercial models like DSW, CFTS, IMS. Conduct post-contract model migration audits for pricing. Analyze and improve E2E workflows, particularly system integrations between pipeline, quotes, orders, BSS, and billing applications. Provide recommendations for system enhancements to resolve process gaps. 6. Collaboration and Optimization Partner with cross-functional teams such as Finance, BSS, Client Success Managers, and Sales to align on billing transformation objectives. Ensure compliance with revenue recognition rules and timelines. Identify gaps in processes and implement improvements to enhance efficiency, accuracy, and scalability. Required Qualifications Education: Bachelor's Degree in a relevant field. Skills & Experience: Strong understanding of cloud consumption and provisioning processes. Proficiency in quoting, entitlement, and billing applications. Excellent analytical, problem-solving, and organizational skills. Strong communication skills with the ability to engage both Cloud and IBM stakeholders. Preferred Qualifications Education: Master's Degree in a relevant field. Skills & Experience: Ability to learn and configure quoting and billing applications. Strong attention to detail and organizational skills.