Client Interaction Jobs in Pune

Position: Pre-Sales Executive/Officer Location: Pune Qualification: Any Graduate Experience: Minimum 2 Years Job Description: We are looking for a motivated Pre-Sales Executive/Officer to engage with prospective clients and support the sales process by providing detailed project information and scheduling site visits. The ideal candidate will excel in client communication and relationship management to convert leads into confirmed prospects. Key Responsibilities: Communicate effectively with clients via voice calls, video calls, and emails to explain project details and address queries. Manage both inbound and outbound calls, ensuring timely and professional responses. Schedule and coordinate site visits by persuading potential clients to explore project locations. Conduct follow-up calls post-site visit to gather client feedback and enhance customer experience. Work diligently to convert leads into prospective clients, maintaining a consistent follow-up routine. Achieve pre-sales targets set by the company by efficiently managing and nurturing client interactions. Qualification : Any Graduate

Associate Director, Client Solutions Location: Pune Experience: 12 20 years Education: BE / ME / M.Sc / MBA Job Type: Full-Time Role Overview We are seeking an experienced and strategic Associate Director of Client Solutions to lead solution development and client engagement. The ideal candidate will bring a deep understanding of client needs, be adept at driving value, and excel in designing and delivering customized solutions. This role requires direct interaction with senior stakeholders, development of tailored business solutions, and seamless execution to achieve business objectives. Experience in the BFSI domain is preferred. Key Responsibilities Client Engagement & Relationship Management: Serve as the primary point of contact for key clients, ensuring effective communication and alignment of solutions with client business goals. Develop and maintain long-term relationships, identifying opportunities to enhance value and expand engagement. Lead client meetings, presentations, and negotiations, showcasing a deep understanding of client needs and challenges. Solutioning & Strategy Development: Lead the design, development, and implementation of client-specific solutions, ensuring alignment with business goals, industry standards, and best practices. Collaborate with internal teams to assess client requirements, identify gaps, and propose innovative solutions. Ensure the seamless integration of solutions with the client's existing infrastructure and business processes. Cross-Functional Collaboration: Partner with sales, delivery, product, and technical teams to ensure that client solutions are delivered with the highest quality and efficiency. Act as a liaison between clients and internal teams to resolve issues and drive continuous improvements. Performance Monitoring & Reporting: Track and analyze solution performance, client satisfaction, and overall business impact. Provide regular updates and reports to senior management on key client engagements and business performance. Develop and implement strategies to improve client retention and satisfaction. Leadership & Team Development: Mentor and guide team members, fostering a culture of excellence and accountability. Encourage knowledge-sharing and best practices across the team. Build and maintain a high-performance culture focused on client success, innovation, and continuous improvement. Required Skills & Experience 12-20 years of experience in client solutions, solution architecture, or business consulting. Strong experience with CRM platforms (e.g., Salesforce, Dynamics, SugarCRM) preferred. Proven track record in engaging senior stakeholders and driving business outcomes. Strong strategic thinking, problem-solving, and business acumen. Exceptional communication and presentation skills. Strong leadership skills, with a focus on team development and performance. Experience in solution delivery within IT services, consulting, or technology sectors. PMP certification or equivalent project management certification is a plus. Key Attributes Client-focused, with strong strategic thinking and an ability to drive results. Ability to manage complex client engagements and deliver on business outcomes. Exceptional leadership and team-building skills. High level of accountability and ownership in achieving business objectives. Ability to thrive in a fast-paced, dynamic environment. Qualification : BE / ME / M.Sc / MBA

Job Title: Software Engineer AI/ML Location: Pune Qualification: B.E./B.Tech/M.E./M.Tech Experience: 2 4 Years Reporting To: Lead Software Engineer / Project Manager Role Overview: We are seeking a passionate and skilled AI/ML Software Engineer to join our growing team. The ideal candidate will be responsible for designing and developing intelligent systems using cutting-edge Machine Learning and Artificial Intelligence techniques. You will play a key role in building data-driven solutions that automate decision-making and improve business outcomes. Key Responsibilities: Study, analyze, and transform data science prototypes into functional ML solutions. Design and build AI and Machine Learning systems to automate predictive models. Research, implement, and optimize ML algorithms and tools based on project needs. Select appropriate datasets and design suitable data representation techniques. Develop, test, and fine-tune ML models through rigorous experimentation and statistical analysis. Train, retrain, and update ML systems as required. Extend or customize existing ML libraries and frameworks. Stay updated with the latest trends and advancements in AI/ML technologies. Required Skills & Abilities: 2 4 years of hands-on experience in AI/ML development. Solid understanding of Data Structures, Algorithms, and strong mathematical aptitude. Strong programming skills in Python, with working knowledge of scikit-learn, pandas, and other core ML libraries. In-depth knowledge of AI/ML algorithms, model evaluation techniques, and performance metrics. Experience with Deep Learning frameworks like TensorFlow, Keras, or PyTorch is a plus. Exposure to MLOps tools for model deployment and monitoring is preferable. Good communication skills and ability to manage interactions with clients and cross-functional teams. Strong problem-solving attitude and a willingness to learn continuously. Qualification : B.E./B.Tech/M.E./M.Tech/MCA

Job Title: Executive Business Development Location: Pune Experience: Minimum 3 Years Employment Type: Full-Time Reporting To: Senior Manager Business Development Role Overview: The Executive Business Development supports sales growth and client acquisition in the real estate sector. The role focuses on lead identification, client engagement, coordination with channel partners, and assisting in the execution of business development strategies. The ideal candidate, with an MBA and 3 years of relevant experience, should have strong communication skills, a passion for real estate, and a results-driven approach. Key Responsibilities: 1. Lead Generation & Client Engagement Identify and pursue new client leads via cold calls, field visits, and networking Manage and convert inquiries into site visits and meetings 2. Site Visit Coordination Arrange and conduct property site visits for prospective buyers Effectively explain project features, specifications, and USPs during visits 3. Sales & Conversion Support Assist senior sales team with sales proposals and documentation Follow up with leads through calls, emails, and meetings until closure 4. Channel Partner Interaction Coordinate with brokers and channel partners for project promotion and lead generation Share project updates, brochures, and support materials regularly 5. Market Intelligence Gather data on market trends, competitor projects, pricing, and customer preferences Provide inputs to improve project positioning and sales strategy 6. Reporting & MIS Maintain records of leads, follow-ups, site visits, and conversions Share daily/weekly updates and dashboards with the reporting manager 7. Event Participation Support organization and participation in property exhibitions, investor meets, and promotional events Represent the company professionally at public forums Technical Skills Required: Strong understanding of real estate products and buyer behavior Proficiency in MS Office and CRM systems Basic knowledge of RERA and property documentation processes Good presentation and data handling skills Qualifications & Experience: Education: MBA in Marketing, Sales, or Business Development Experience: Minimum 3 years of experience in business development or sales, preferably in real estate Job Summary: The Executive Business Development plays a critical role in lead generation, prospect conversion, and supporting the sales pipeline within the real estate sector. Leveraging excellent communication skills and market knowledge, this position contributes directly to revenue growth and enhances brand visibility. The role offers strong career progression opportunities within the business development team. Qualification : MBA in Marketing, Sales, or Business Development

Job Title: Customer Service Officer Department: PDM Domestic Business Location: Pune Experience Required: 2 to 6 Years Qualification: Graduate / Master s Degree (Mandatory) Certifications: MDF Certified (Preferred), NISM (Desirable) Reports To: Branch Head / Regional Customer Service Lead Role Overview: The Customer Service Officer acts as a vital link between the AMC and investors by ensuring exceptional service delivery, complaint resolution, transaction processing, and regulatory compliance. This role involves managing walk-in clients, coordinating with registrars (R&T agents), and supporting the field sales team to strengthen client relationships and improve overall investor experience. Key Responsibilities: Customer Interaction & Support Handle walk-in investors with professionalism and a service-first approach. Promptly respond to investor queries, complaints, and requests across mutual fund products. Assist clients in processing transactions including Purchase, Redemption, Switch, SIPs, and Special Products. Transaction Processing & Coordination Coordinate with R&T agents (Registrar & Transfer Agents) to ensure timely and accurate resolution of investor requests. Ensure adherence to SEBI-prescribed cut-off timings and accurate documentation. Sight credits in bank accounts for reported transactions and validate cash flows. Reporting & Regulatory Compliance Prepare and maintain accurate Daily MIS, Monthly Reports, Time Stamping Register, and Daily Transaction Report (DTR). Submit High-Value Transaction Reports and other regulatory reports in a timely manner. Stay updated with the latest SEBI guidelines and internal compliance procedures. Product Knowledge & Communication Stay informed about SBIMF product offerings, market movements, and mutual fund regulations. Educate investors on product features, regulatory norms, and documentation requirements. Draft and review investor communication content in a clear, accurate, and professional manner. Sales Support & Branch Operations Support the field sales team in ensuring clients receive smooth service post-sales. Contribute to branch-level investor engagement programs and awareness initiatives. Maintain an environment of operational excellence and risk control at the customer touchpoint. Key Skills & Competencies: Technical Skills: In-depth understanding of mutual fund operations and SEBI regulatory norms Familiarity with R&T coordination and transaction processing workflows Proficiency in MIS preparation, record keeping, and compliance reporting Behavioral Competencies: Excellent verbal and written communication skills Customer-centric mindset with a proactive problem-solving approach Strong attention to detail and commitment to process integrity Ability to multi-task and prioritize under time-sensitive environments Team-oriented with a collaborative working style Mandatory Requirements: Graduate or Postgraduate in any discipline 2 6 years of customer service experience in mutual fund or BFSI sector Knowledge of SEBI regulations and mutual fund products Excellent communication and investor handling skills Desirable Profile: NISM Certification (especially Series V-A: Mutual Fund Distributors) Experience in a mutual fund branch / R&T / back-office operations Familiarity with handling large volume transactions and investor footfalls Strong drafting ability for investor communication and regulatory correspondence Job Summary: The Customer Service Officer plays a pivotal role in delivering high-quality service at the branch level, ensuring smooth transaction processing, investor satisfaction, and compliance with regulatory norms. This role contributes directly to investor retention, brand credibility, and seamless operational flow for SBIMF's Pune branch. Qualification : Graduate / Masters Degree (Mandatory)

Job Title: Relationship Manager Mid Market Location: Pune Function: Customer Experience Relationship Management Employee Type: Full-Time Experience Required: 1 3 Years Role Purpose As a Relationship Manager Mid Market, you will be responsible for managing the entire lifecycle of corporate clients in the mid-market segment for telecom services including Mobility, Fixed Line, and Data solutions. This role focuses on ensuring seamless service delivery, account growth, and customer satisfaction while strengthening Airtel s presence within client organizations. Key Responsibilities Customer Lifecycle Management Manage end-to-end service delivery for assigned corporate accounts, ensuring adherence to SLAs and TAT. Serve as the single point of contact for all client interactions, ensuring timely resolution and zero escalations. Conduct regular service camps, account reviews, and customer engagement activities to enhance brand visibility and retention. Revenue Growth & Churn Control Drive upselling and cross-selling of Airtel s telecom products and services across the customer lifecycle. Monitor account usage and proactively address churn risks to ensure account stickiness and revenue stability. Operational Excellence Ensure strict compliance with all business processes and service-level standards. Maintain accurate and updated account dossiers, track complaint levels, and promote digital adoption (e.g., e-bills, self-care platforms). Collections & Payment Efficiency Improve collection efficiency (0 60 days, 60 90 days) by ensuring timely payments and reducing suspense through virtual account management. Support clients in payment posting, billing queries, and reconciliation activities. Performance Monitoring Track and analyze corporate account performance across multiple telecom products and services. Promote digital enablement and virtualization through tools such as PFH, self-care portals, and paperless billing. Required Skills Strong analytical thinking and problem-solving ability. Proficiency in Microsoft Excel and financial modeling. High process orientation and attention to detail. Excellent verbal and written communication skills. Strong customer-centric approach and service mindset. Effective negotiation and stakeholder management. Qualifications Bachelor s degree in Engineering, Business Administration, or related field. MBA in Marketing or Operations is preferred. Work Experience 1 3 years of relevant experience in client servicing or relationship management, preferably in the telecom industry. Candidates with 2 7 years of telco experience can also be considered based on role fit. Qualification : Bachelors degree in Engineering, Business Administration, or related field

UI/UX Developer Location: Pune Employment Type: Full-time About the Role We are seeking a dynamic and passionate UI/UX Developer skilled in creating sharp, clean, and professional designs swiftly for enterprise, smart, and business applications. The ideal candidate is a Figma expert with solid experience in Photoshop, Webflow, Framer, Wix, and advanced CSS (including animations and transformations). Key Responsibilities Design and develop high-quality UI/UX for web and mobile applications targeted at enterprise customers in the US, UK, and European markets. Collaborate with cross-functional teams to craft intuitive and visually appealing interfaces for smart and business applications. Create responsive designs that deliver seamless user experience across multiple devices and platforms. Implement CSS animations and transformations to enrich user interactions. Utilize Figma, Photoshop, Webflow, Framer, and Wix to build and refine design components. Ensure all designs adhere to modern industry standards, maintaining sharpness, cleanliness, and professionalism. Work alongside developers to implement designs and advise on front-end best practices. Requirements Proven UI/UX design experience with a strong portfolio showcasing your work. Expert proficiency in Figma; strong skills in Photoshop and familiarity with Webflow, Framer, or Wix. Deep understanding of CSS, including animations and transformations. Ability to produce high-quality designs rapidly while meeting enterprise client requirements. Experience designing for global markets, particularly US, UK, and Europe. Strong knowledge of responsive design and front-end development workflows. Excellent communication skills and a collaborative mindset. Nice to Have Experience with smart or business applications design. Basic knowledge of JavaScript and HTML for front-end integration. Familiarity with design systems and agile development processes.

Junior Art Director | Pune Job Description We are seeking a dynamic Junior Art Director with a strong creative vision and the ability to translate client briefs into engaging visual concepts. You will support the creative team by contributing strategic ideas and helping drive projects from concept to execution. Key Responsibilities Generate innovative and strategic creative ideas aligned with client goals. Assist the creative team in developing design work for client pitches and campaigns. Stay informed on societal and cultural trends to ensure relevant and impactful creative output. Execute creative concepts that are on-strategy and on-brand. Manage project workflow efficiently, ensuring timely delivery of high-quality work. Collaborate effectively with team members and clients to communicate artistic ideas clearly. Qualifications & Requirements Minimum 3 years of professional experience as an Art Director or Junior Art Director. Strong portfolio showcasing a broad range of mediums, styles, and creative competencies. Demonstrated skills in accountability, client focus, team collaboration, creativity, and organizational efficiency. Excellent communication and artistic presentation skills. Ability to work well within a team and contribute positively to the creative process. Work in a vibrant creative environment with a talented and motivated team. Opportunity to develop your skills and advance your career in art direction. Engage with a variety of exciting projects across multiple media platforms. Competitive salary and supportive workplace culture. Location: Pune Job Type: Full-time Experience: 3+ years Industry: Advertising / Creative / Media

Job Title: Android Developer About the Role IVS Software Solutions is seeking a skilled and motivated Android Developer to join our team. You will be responsible for end-to-end Android application development, collaborating closely with clients and internal teams to deliver high-quality, scalable, and user-centric mobile applications. This role requires a strong understanding of Android development, attention to detail, and excellent communication skills. Roles and Responsibilities: Define Clear Objectives Understand project requirements and define actionable goals for each development phase to stay focused and organized. Effective Communication Maintain regular updates with team members and clients. Communicate progress, address roadblocks, and seek feedback to align with project goals. Adherence to Design Guidelines Follow Android Material Design principles to ensure a consistent and intuitive user experience across devices. API Integration Integrate external APIs and data sources securely and efficiently. Handle edge cases and errors gracefully. Unit Testing Write and maintain comprehensive unit tests to validate app functionality and reliability. Bug Fixing & Performance Optimization Identify and fix bugs. Continuously analyze and optimize code for performance. Continuous Learning Stay current with emerging Android technologies, tools, and best practices. Documentation Document code, architecture, and APIs clearly for easy collaboration and future reference. Professional Conduct Maintain professionalism in team and client interactions. Meet deadlines and proactively address challenges. Key Requirements: Bachelor s degree in Computer Science, Engineering, or a related field. 1+ years of experience in Android application development. Proficiency in Kotlin, Java, Android SDK, and Android NDK. Familiar with RESTful APIs integration. Proficient in using Git or other version control systems. Knowledge of testing tools relevant to Android development. Strong analytical and problem-solving skills. Experience in a start-up environment is a plus. Qualification : Bachelors degree in Computer Science, Engineering, or a related field.

Performance Testing Specialist - Job Description We are seeking an experienced Performance Testing Specialist to lead end-to-end performance testing for our systems. In this role, you will develop and execute test scripts using tools like JMeter and LoadRunner, monitor server performance with cloud tools like AWS CloudWatch, Azure Monitoring, and Google Cloud, and leverage web performance tools such as Chrome Developer Toolbar and Lighthouse. The ideal candidate will have strong expertise in scripting, performance optimization, and troubleshooting. You will collaborate with stakeholders, manage test projects independently, and generate detailed performance reports. Technical and Professional Requirements: Expertise in Performance Testing: Solid understanding of Performance Testing concepts, terminologies, and End-to-End Performance Testing implementation. Hands-on Experience: Proven experience in scripting using JMeter and LoadRunner. Server Monitoring Tools: Proficient in using AWS CloudWatch, Azure Monitoring Insights, Google Cloud Monitoring, or similar tools for server monitoring and setting up monitoring counters. Web Performance Tools: Familiarity with Chrome Developer Toolbar, Lighthouse, and PageSpeed Insights for web performance analysis. Coding Skills: Knowledge of Java, JavaScript, Groovy, Python, Shell scripting is preferred. Good to Have: Experience with other Performance Testing tools will be a plus. Communication Skills: Strong communication skills, with the ability to effectively manage client and stakeholder interactions. Job Responsibilities: Requirement Gathering: Work closely with stakeholders to understand the performance testing requirements and define clear objectives. Performance Testing Strategy: Develop and implement a comprehensive performance testing approach tailored to the needs of the project. Research & PoC: Perform Research & Development (RnD) and Proof of Concept (PoC) on new performance testing techniques or tools. Load Generation Scripting: Create load generation scripts using tools like JMeter and LoadRunner, and apply necessary customizations as required. Monitoring Setup: Set up the required monitoring systems to track performance metrics during testing and capture relevant results. Report Generation: Generate detailed performance test reports, providing insights into system performance, bottlenecks, and optimization areas. Stakeholder Interaction: Interact effectively with stakeholders, including clients and internal teams, to address any issues or errors encountered during testing. Task Planning: Plan and manage Performance Testing tasks and dependencies, ensuring timely delivery of all testing activities. Educational Requirements: Any Graduate with relevant experience in performance testing and software development.

About The Position We are looking for a Technical Project Manager who has experience in managing cross functional projects, end-to-end implementation and deployment. Must Have Skills 10+ years in total and 5+ years experience in a technical project/program management role managing cross functional projects, end-to-end implementation and deployment. PM needs to have Agile knowledge and have practical experience of managing Agile-Scrum teams. Good in communication skills. Excellent in negotiation skills and being head-on and ensuring both parties have a win-win situation. Good in Change and Release Management aspects of Project Management. Domain Expertise in Travel & Hospitality Good to have. Good communication and negotiation. Roles and Responsibilities Organizing, managing, and leading multiple project implementations in a fast-paced IT environment across multiple functional teams. Defining and managing large scale project proposals and plans. Execute to plan and deliver within budget and on time. Ensuring Customer satisfaction and handling client communication including weekly status calls. Managing and technical anchoring of the team including their task scheduling, rating and management. Tracking and reviewing teams performance by conducting periodic review for all the areas and ensure they adhere to the delivery schedule and other objectives. Project estimation and handling pre-sales calls when required. Educational Requirements Any Graduate. Qualification : Any Graduate.

SAP Hybris Commerce Consultant/Developer Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your Role and Responsibilities As a Consultant/Developer, you will serve as a client-facing practitioner who sells, leads and implements expert services utilizing the breadth of IBM's offerings and technologies. A successful Consultant is regarded by clients as a trusted business advisor who collaborates to provide innovative solutions used to solve the most challenging business problems. You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries. Your primary responsibilities include: Work in an Agile environment (with Product Owners, Requirement Managers, Developers, QA) to define requirements and design the solution, depending on the project. Participate in the software design, software development, and package implementation using industry standard platforms of SAP Hybris Commerce. Interfaces with system integrators and IT engineers on projects to ensure proper adherence to SDLC and platform integrity. Ensures software developed is held to high quality standards through code and design reviews. Become an integral part in providing Hybris Solutions to B2B and B2C customers. Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise Minimum 4 to 5 years of experience in IT Industry in the SAP Hybris Commerce. Expertise with 5+ years in Java, Advance Java, Spring Framework, Java Script. Proficient in Hybris Commerce experience with 8+ years experience along with Hybris Commerce Implementation Project. Portfolio of previous work must be presented incorporating UI designs and/or sketches that demonstrate an understanding of wireframing, interaction design, visual design and design best practices. Preferred Technical and Professional Experience Proven Soft skills in written and verbal. You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies. Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work. Qualification : Bachelor's Degree

Job Description: Should have a good knowledge of DFMEA preparations for Axle, Suspension domain. To lead the DFMEA team for axles and suspensions. Should be able to work extensively on relating DVPs to DFMEA Good know how of Boundary diagrams, P-diagrams, functional schematics etc. Good skills in MS Excel and Word. Educational Qualification: BE / ME Number of Positions: 2 Skills: DFMEA

Job Title: ServiceNow Implementation Specialist Location: Pune, India Company: Tietoevry Tech Services About Tietoevry Tech Services At Tietoevry Tech Services, we empower organizations to modernize their IT landscapes, driving efficiency, agility, and innovation to help realize their digital ambitions. Our customers include large Nordic enterprises across various industries, as well as the public sector. With a clear vision to become the leading technology services provider in the Nordics, we leverage ServiceNow as a strategic platform to support our customers' business transformation. To strengthen our team, we are seeking ServiceNow Implementation Specialists/Developers to play a key role in delivering high-quality solutions in client-facing roles. Key Responsibilities Implement and configure ServiceNow ITSM and HR modules to meet customer requirements. Develop and manage integrations using REST APIs and other standard integration platforms. Work as a ServiceNow Developer on projects ranging from simple implementations to complex solution deliveries. Analyze and resolve production issues related to ServiceNow implementations. Manage the end-to-end code migration process across development, testing, and production environments. Support end-users by addressing queries and providing guidance related to the implemented ServiceNow solutions. Required Skills & Experience ServiceNow Certified Administrator (mandatory), with preference for candidates holding ITSM Implementation Specialist certification. Minimum of 3 years of hands-on experience in ServiceNow development and support. Strong technical knowledge of the ServiceNow ITSM module. Experience with ServiceNow HR Service Delivery (HRSD) is an added advantage. Proven expertise working as a ServiceNow Technical Consultant in customer-facing engagements. Ability to analyze existing implementations, identify areas for improvement, and propose innovative solutions. Experience collaborating with international teams, especially across Europe and India. Strong communication skills, both verbal and written, in English. Desired Attributes Strong interpersonal and customer engagement skills. Proactive, self-motivated, and highly organized. Collaborative team player, comfortable working in global and multicultural environments. Ability to adapt to evolving business and technology needs. Meaningful projects with opportunities to work on end-to-end ServiceNow implementations, including ITSM and HR modules, with third-party integrations. A collaborative and inclusive culture, inspired by Nordic values transparency, low hierarchy, and mutual respect. Comprehensive ServiceNow training and certification programs to support continuous professional development. Short and long-term onsite opportunities in Europe, enabling direct collaboration with customers. A strong commitment to work-life balance and flexibility. A workplace that fosters innovation through diversity, equity, and inclusion. Diversity & Inclusion Commitment At Tietoevry, we value and actively promote diversity, equity, and inclusion. We welcome applications from all genders (m/f/d) and encourage individuals from diverse backgrounds to apply. Our belief is that diverse teams inspire creativity, innovation, and foster a strong sense of belonging.

Job Title: Senior Technical Consultant (ABAP/ODATA) Location: Pune, India Experience: 6 to 8 years Education: Bachelor's or Master s degree in Computer Science, Information Technology, or related fields About Tietoevry At Tietoevry, we help businesses realize their digital ambitions through innovative IT solutions, fostering efficiency, agility, and growth. As a trusted partner for organizations across industries and the public sector, we specialize in modernizing IT landscapes. Join us to work in a collaborative, inclusive, and innovation-driven environment where you can make a meaningful impact. Role Overview We are seeking an experienced Senior ABAP/ODATA Consultant to join our dynamic team in Pune. In this role, you will be responsible for the design, development, and implementation of ABAP and ODATA services within SAP S/4HANA environments. You will also play a critical role in troubleshooting, performance optimization, and supporting the technical integration with UI5 screens and other connected systems. Key Responsibilities Develop and maintain ABAP programs and ODATA services within SAP S/4HANA. Perform debugging and troubleshooting, especially in UI5 interfaces and integrated workflows. Design and implement SAP Workflows, ensuring seamless process automation. Develop and maintain Web Services, IDOCs, and system interfaces to support business processes. Implement and enhance SmartForms, customer exits, and enhancement frameworks. Collaborate with functional teams to understand requirements and provide technical solutions aligned with SD and MM modules. Independently manage assigned deliverables, ensuring adherence to timelines and quality standards. Document technical designs, configurations, and development processes comprehensively. Support performance optimization, root cause analysis, and continuous improvement initiatives. Required Skills & Experience 6 to 8 years of hands-on experience in ABAP development and ODATA service implementation. Proven expertise in S/4HANA environment. Strong understanding of debugging functionality from UI5 screens. Proficiency in developing and troubleshooting SAP Workflows. Experience working with Web Services, IDOCs, and interfaces. Hands-on experience with SmartForms, customer exits, enhancement techniques, and BADIs. Conceptual understanding of SD (Sales & Distribution) and MM (Materials Management) modules. Strong problem-solving and analytical skills. Excellent communication skills, with the ability to engage effectively with global teams and customers. Preferred Qualifications Exposure to Fiori/UI5 development is a plus. Experience with Agile methodologies and DevOps tools for SAP development. Ability to work independently and proactively in a global delivery environment. Opportunity to work in a global team with exposure to international projects. Professional development through continuous learning and certification opportunities. Collaborative and inclusive work culture based on trust, transparency, and respect. Work-life balance and flexible work arrangements. Diversity & Inclusion Commitment At Tietoevry, we believe that diversity, equity, and inclusion drive innovation and creativity. We welcome applications from candidates of all backgrounds, genders (m/f/d), and life experiences. Our open, inclusive, and collaborative culture empowers every individual to contribute and thrive. Qualification : Bachelor's or Masters degree in Computer Science, Information Technology, or related fields

Job Overview: We are looking for a Product Support Specialist to join our team. In this role, you will be responsible for interacting with users, answering queries, resolving issues, and providing comprehensive support for our products. You will troubleshoot system and network problems, ensuring a seamless experience for end users. If you are passionate about delivering exceptional customer service and have experience in product support, this is the perfect opportunity for you. Key Responsibilities: User Interaction: Respond to user queries, troubleshoot issues, and resolve problems via various communication channels (chat, telephone, email). Maintain Information: Keep product documentation, fact sheets, and relevant application information up to date. Support Product Roll-Outs: Assist in the roll-out of new product features, ensuring customers are well-supported during the process. Incident Management: Log incidents and service requests reported by users, ensuring proper documentation and prioritization. Product Troubleshooting: Diagnose and resolve software issues related to systems and networks, ensuring a smooth experience for users. Escalation Handling: Escalate unresolved issues to higher-level support while providing timely updates to users. Ticket Management: Prioritize, document, and track helpdesk tickets, responding promptly to meet service level agreements (SLAs). Market Research and Documentation: Perform market research and analysis to gather data and insights, supporting product development and documentation. Requirements: Education: A graduate in any stream; B.E, B Tech, BCA, MCA preferred. Communication Skills: Strong verbal and written communication skills in English, with the ability to handle complex or difficult situations with professionalism. Typing Skills: Swift typing speed, with grammatically accurate communication in written forms. Curiosity and Learning: A keen willingness to learn new technologies and continuously improve. Shift Work: Ability to work in 24/7 shifts, with rotational shifts occurring every 3-4 months. Experience: At least 6 months of experience in supporting clients or customers from US/UK/AUS. Technical Skills: Familiarity with Windows OS troubleshooting is essential. Knowledge of MAC OS X is an added advantage. Attention to Detail: Strong organizational and time-management skills to manage multiple tasks effectively. Stress Management: Ability to handle high-pressure situations with confidence and professionalism. Customer Handling: Experience in global customer handling and providing technical support via call center or remote channels is preferred. What You'll Learn: Engage with diverse populations and work in cross-cultural or multicultural settings. Gain expertise in the latest product technologies and operational best practices. Improve both technical and customer service skills while solving real-world issues. Gain exposure to customer interactions across various global regions. Collaborate with experienced product managers and software entrepreneurs. Shift Timing: Night Shift: 9:30 PM 5:30 AM IST Morning Shift: 5:30 AM 1:30 PM IST Afternoon Shift: 1:30 PM 9:30 PM IST Additional Information: Transport will be provided for employees located 8-12 Kms from the office. You may be required to perform manual QA tasks as part of the role. If you are driven to deliver excellent product support and have the technical expertise to resolve issues swiftly, we encourage you to apply! Qualification : A graduate in any stream; B.E, B Tech, BCA, MCA preferred.

Job Overview: We are looking for a Product Designer with a passion for creating intuitive and delightful user experiences. The ideal candidate will excel across all stages of the design process, from research to execution, while always keeping the customer s needs at the forefront. You will collaborate closely with cross-functional teams, using both qualitative and quantitative data to drive design decisions. In this role, you ll be responsible for turning insights into creative, user-centered solutions that enhance our products and meet market demands. This position requires a blend of leadership, creativity, and the ability to execute a vision while staying adaptable to evolving customer needs. Key Responsibilities: Identify Product Improvement Opportunities: Continuously look for ways to enhance existing products and identify new opportunities to improve user experiences based on user feedback and market trends. Collaborative Design Process: Work closely with the design lead and other team members to define design requirements based on insights from internal teams and user research. Ensure alignment on design goals throughout the process. Analyze Market Needs & Consumer Preferences: Evaluate how new products meet market demands and customer needs, ensuring designs are aligned with strategic business goals. Stay Informed on Industry Trends: Keep up to date with current design trends, tools, and market conditions to inform and improve your design work. Revise and Modify Designs: Update and iterate on existing designs to meet changing customer preferences and feedback, ensuring products remain relevant and engaging. Collaborate with Engineers: Work closely with product engineers to suggest and implement improvements for both product designs and development processes. Present Design Concepts: Clearly communicate and present design ideas to cross-functional teams and senior leadership, advocating for design decisions and their impact on the product. Requirements: Proven Design Experience: Experience in all phases of the design process, including user research, wireframing, prototyping, visual and interaction design, usability testing, and copywriting. Pixel-Perfect Mockups: Strong ability to create detailed, high-quality mockups that align with design and brand guidelines. Customer-Focused Design: A keen eye for understanding customer needs, and the ability to translate those needs into effective design solutions. Attention to Detail: Excellent attention to detail in both design execution and the user experience, ensuring consistency and quality. Collaborative Skills: Ability to work seamlessly with cross-functional teams, including product managers, engineers, and other designers, to deliver successful design solutions. Data-Driven Design: Comfortable collecting, interpreting, and acting on both qualitative and quantitative user feedback to improve designs. Strong Portfolio: A well-rounded portfolio showcasing your work, with evidence of successful design solutions that align with client objectives and user needs. Brand Consistency: Ability to adapt to and incorporate existing brand styles, delivering visually refined concepts that stay true to the brand identity. Communication Skills: Strong communication skills to present, persuade, and collaborate effectively across teams and with leadership. Creative Problem-Solver: Ability to approach design challenges creatively and think outside the box to come up with innovative solutions. Passion for Design: A genuine passion for design and continuous improvement, always striving to deliver exceptional experiences for users. Adaptability & Learning: Proactive in recommending new tools, techniques, and approaches based on industry trends, while staying adaptable to changing design requirements. Desirable Traits: Dynamic & Creative Personality: A creative thinker who thrives in an environment that encourages new ideas and approaches to design. Organized & Analytical: Highly organized with the ability to manage multiple projects while maintaining focus on details and meeting deadlines. What We Offer: Creative Environment: Work with a collaborative team of designers and engineers to create impactful products that users love. Growth Opportunities: The chance to expand your design expertise and take on new challenges in a fast-paced and innovative environment. Impactful Work: Be a key player in shaping the future of our products, with direct influence on user experience and product success. If you re passionate about design and eager to create products that make a difference, we d love to hear from you. Apply today to join our dynamic team!

Job Responsibilities Analyzing and Enhancing: You will be responsible for analyzing and enhancing intranet and internet websites, online digital applications, and social media platforms. Your goal is to elevate user experiences and drive engagement. Design Expertise: Demonstrate a deep understanding of brand, visual language, and digital design projects through advanced design processes and methodologies. Your creative solutions should be innovative and aligned with our brand identity. Software Proficiency: Proficiency in all Adobe Creative Cloud, Figma applications is crucial. You should be a master of these tools to bring your design ideas to life effectively. Effective Communication: Your role involves delivering engaging presentations, and ensuring effective communication with team members, stakeholders, and clients. Collaboration within a team environment is key to your success. Requirements Identify the product & customer needs by working closely with the internal and external clients. Capable of creating the full stack of UX deliverables, from personas & storyboards to information architecture, define flows & journeys and wireframes. Develop understanding of the end users of the application through Primary and Secondary research (user interviews, research data) and capable of low fidelity prototypes and eventually high fidelity mock-ups. Create wireframes, prototypes, interaction diagrams, pattern libraries, and user flows to convey the design. Proficiency with Adobe XD, Figma, and understanding of other relevant and latest tools. Qualification : A Graduate or Masters Degree in Design

Key Responsibilities 1. Content Creation & Execution: Develop and execute engaging and innovative social media content tailored to client requirements. Collaborate with creative teams to produce high-quality visuals, videos, and copy for various platforms. 2. Social Media Management: Manage and handle social media accounts for multiple clients across platforms like Instagram, LinkedIn, Twitter, and Facebook. Monitor, respond, and engage with audience interactions to maintain a strong online presence. 3. Reporting & Analysis: Create weekly and monthly performance reports using analytics tools to evaluate campaign effectiveness. Develop comprehensive monthly content plans based on campaign goals and client briefs. 4. Data Analysis & Optimization: Analyze SEO and digital marketing metrics to identify areas for improvement and implement actionable strategies. Suggest and execute course corrections for ongoing campaigns to ensure maximum ROI. Requirements MBA in marketing or related field. Exceptional communication skills in English with clarity of thought in conveying ideas. Strong analytical mindset to interpret data and derive actionable insights. Working understanding of new-age technologies from a conceptual perspective. Proficiency with social media management tools (e.g., Hootsuite, Buffer), analytics platforms (e.g., Google Analytics), and SEO tools. Qualification : MBA in marketing or related field.

Position Purpose: Cencora is seeking an Application Development Lead to design, configure, and customize the Archer platform. This role involves leading the configuration of new and existing Archer applications, ensuring the system supports all operational environments, and managing the end-to-end Software Development Life Cycle (SDLC) for Archer applications. Primary Duties & Responsibilities System Support: Ensure adequate system support for components like databases, operating systems, network interfaces, and servers. Lead Administrator: Act as the lead administrator for enterprise applications, resolving system problems and enhancing system functionality. Subject Matter Expert: Serve as a platform expert, educating colleagues on Archer's capabilities and applications, and act as a liaison with IT technical teams. Team Leadership: Provide guidance to Administrators I/II/III for end-user support related to CRM applications. Health & Stability: Maintain the health, availability, and stability of applications and platforms. Change Management: Work with the production team to schedule updates and upgrades, and ensure the appropriate level of testing is conducted before implementing changes. Performance Monitoring: Monitor performance metrics for all system features and identify risks, recommending corrective or preventive actions as needed. Documentation: Prepare documentation for customer support, including software and network configurations. Qualifications & Work Experience Educational Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field. 6+ years of relevant experience in application support, system administration, or database administration. Technical Lead Experience: Experience working as a technical lead, particularly with RSA and Data fields. Client Interaction & QA Experience: Preferably experienced in client interactions, testing, and quality assurance. Preferred Certifications: Salesforce Certified Administrator Microsoft Certified Systems Administrator (MCSA) ITIL, ITSM Certifications Skills & Knowledge Behavioral Skills: Conflict resolution Creativity & innovation Decision-making Planning & presentation Risk-taking Technical Skills: Identity & Access Management Database Administration IT Support (Software & Hardware Installation, Troubleshooting) Software Validation & Standard Operating Procedure Design Systems Integration IT Regulatory Compliance (e.g., SOX Compliance) Tools & Technologies: Configuration Management: Ansible, Puppet Citrix Technologies: XenDesktop, XenApp, XenServer Operating Systems: Windows, Linux, Citrix, IBM, Oracle, SQL ERP Systems: Sage, ASW, SAP CRM Systems: Salesforce Marketing Cloud, Sales Cloud Java Frameworks: JDBC, Spring, ORM, JPA, JEE, JMS, Gradle RDBMS: Relational Database Management Systems Networking: DNS, HTTP, LDAP, SMTP Qualification : Bachelors degree in computer science, Information Technology or any other related discipline or equivalent related experience.