Client Relations Jobs in Pune

Team Lead Account Management Location: Pune Experience: 3+ years Employment Type: Full-Time About Amura Amura Marketing Technologies is a next-generation MarTech company, delivering end-to-end marketing and sales solutions to leading brands across India. Guided by the philosophy of Marketing Engineered , we blend creativity, data, and technology to craft innovative marketing strategies that drive measurable results. Role Overview We are looking for a dynamic and experienced Team Lead Account Management to lead client strategy, execution, and servicing across multiple digital projects. This role involves managing a team of account managers, driving campaign performance, and ensuring seamless coordination between internal teams and clients. You'll be responsible for delivering marketing strategies that align with client goals and deliver measurable impact. Key Responsibilities 1. Marketing Strategy & Execution Develop and implement comprehensive, data-driven marketing strategies tailored to client objectives. Ensure strategies are aligned with industry best practices and designed to drive measurable engagement and conversions. Lead full-funnel strategy development across awareness, consideration, and conversion stages. 2. Team & Project Management Manage, mentor, and guide a team of junior account managers. Allocate tasks effectively to ensure timely, high-quality project delivery. Collaborate cross-functionally with creative, content, media, and tech teams to execute campaigns efficiently. 3. Client Engagement & Servicing Act as the primary point of contact for clients, ensuring proactive communication, updates, and relationship management. Understand client briefs in depth and translate them into actionable strategies. Maintain high client satisfaction through consistent service quality and strategic value. 4. Campaign Management Oversee the execution of campaigns across multiple digital platforms. Monitor performance, troubleshoot issues, and optimize in real-time to maximize ROI. Report campaign results with insights and next steps for growth. 5. Digital Platforms & Tools Proficient in platforms such as: Google Ads & Google Analytics Meta (Facebook) Business Manager Demand-Side Platforms (DSPs) and programmatic advertising tools Ability to leverage analytics tools to inform campaign performance and optimization. Must-Have Skills Strong command of full-funnel marketing strategies and their implementation. Proven expertise in performance marketing, including ROI optimization and attribution modeling. Ability to conceptualize and execute impactful marketing campaigns. Experience translating strategy into operational execution with a focus on timelines and outcomes. Strong communication and leadership skills with the ability to liaise between clients and cross-functional teams. Desired Qualifications & Experience Minimum 3 years of experience in digital marketing and account management, preferably in an agency setting. Prior experience in client strategy, servicing, and project management. Hands-on experience managing a team of 6 or more people. Ability to manage multiple projects simultaneously in a fast-paced environment. Strong analytical mindset with the ability to turn data insights into actionable strategies. Excellent interpersonal and decision-making skills with a high degree of ownership. Who You Are You thrive in a fast-paced, high-growth environment. You re a strategic thinker with attention to detail and a drive for results. You take ownership, stay proactive, and are relentless in project execution. You re a natural leader, a strong communicator, and a team player. You enjoy solving problems, learning new tools, and contributing to a dynamic work culture. Apply now and join Amura in shaping the future of marketing.

Assistant Manager Leasing Location: Pune Company: Gera Developments Pvt. Ltd. Department: Leasing & Property Management Experience: 3 6 Years Employment Type: Full-time About Gera Developments Gera Developments Pvt. Ltd. is a forward-thinking real estate developer known for delivering high-quality residential and commercial projects. With a legacy of over 50 years, Gera is recognized for innovation, transparency, and a strong customer-first philosophy. Job Purpose To ensure the efficient and accurate execution of leasing operations, from documentation to payment tracking. This role will work cross-functionally with finance, legal, and operations teams to manage leasing lifecycle activities, generate reports, and support tenant coordination. Key Responsibilities Lease Management Maintain accurate records of all lease agreements, renewals, and terminations. Track key dates (renewals, expiries, notice periods) and ensure proactive re-leasing strategies. Ensure all leasing activities are conducted as per defined internal processes. Billing & Payment Oversight Prepare and issue invoices for rent, CAM charges, and other billables. Track and monitor incoming/outgoing payments, following up on delays or discrepancies. Liaise with the finance team for monthly reconciliation and collections tracking. Cross-functional Coordination Act as a central point of contact between leasing, finance, operations, and legal departments. Assist legal teams in reviewing and updating lease-related documentation. Ensure coordination for tenant onboarding and exit processes. Reporting & Analysis Generate and maintain monthly and quarterly reports on: Occupancy & vacancy status Revenue forecasts Lease expiries & upcoming renewals Provide timely updates to management for strategic decision-making. Tenant Support Address tenant inquiries related to lease terms, payments, or renewal processes. Ensure timely resolution of complaints and excellent tenant experience. Process Improvement Evaluate existing leasing workflows and propose enhancements for efficiency and compliance. Recommend automation or software improvements where applicable. Requirements Education: Bachelor s Degree in Commerce, Business Administration, Real Estate, or related field. MBA preferred (but not mandatory). Experience: 3 6 years of relevant experience in leasing operations, preferably in real estate, commercial property management, or retail leasing. Skills & Competencies Functional Skills: Strong understanding of leasing processes and real estate contracts Experience in invoice generation, payment tracking, and reconciliation Excellent command over MS Excel and working knowledge of leasing/property management software Meticulous record-keeping and documentation skills Soft Skills: Strong coordination and stakeholder management Excellent verbal and written communication Highly organized, proactive, and process-oriented Ability to handle confidential data with integrity Be part of one of Pune s most respected real estate developers Work in a dynamic, fast-paced environment Opportunity to collaborate across departments and contribute to business-critical operations If you're passionate about operational excellence and real estate leasing, Gera is the place to accelerate your career. Qualification : Bachelors Degree in Commerce, Business Administration, Real Estate, or related field

Sales & Marketing Manager Location: Pune Experience: 5 10 years Education: Any Graduate Job Type: Full-Time Job Overview We are seeking a dynamic Sales & Marketing Manager to lead our sales team and drive customer success initiatives. This role requires a proven leader with strong experience in client acquisition, sales strategy, and customer retention. The ideal candidate will have expertise in CRM solutions, sales management, and building lasting customer relationships. Key Responsibilities Sales Management: Lead Generation & Pipeline Management: Oversee and manage the sales pipeline, ensuring consistent lead generation, qualification, and timely follow-ups. Client Acquisition: Lead the sales team to acquire new clients by offering tailored CRM and business process solutions. Sales Strategy & Execution: Develop and implement effective sales strategies aimed at driving revenue growth and meeting business targets. Relationship Building: Establish and nurture strong relationships with prospective clients, understanding their needs and offering comprehensive, customized solutions. Team Development & Performance: Provide leadership, training, and coaching to the sales team to improve skills, meet KPIs, and achieve team objectives. Customer Success Management: Client Onboarding & Implementation: Ensure seamless onboarding for new clients, helping them implement CRM systems and related services effectively. Customer Retention & Expansion: Develop and execute strategies to enhance customer satisfaction, reduce churn, and generate expansion opportunities within existing accounts. Strategic Consultation: Act as a trusted advisor, helping clients optimize the value they get from CRM, data management, and business process solutions. Upselling & Cross-selling: Identify opportunities for upselling and cross-selling additional services, working closely with the sales team to expand our services within existing client accounts. Customer Health Monitoring: Regularly track and monitor client health, anticipating challenges and proactively addressing any risks. Reporting & Metrics: Measure and report on the effectiveness of sales and customer success initiatives, including key metrics like customer satisfaction, churn, and sales performance. Qualifications & Skills 5-10 years of experience in sales management and customer success, ideally in CRM or related services. Proven ability to drive sales, enhance customer retention, and improve overall customer satisfaction. Strong leadership capabilities, with experience in managing and coaching sales teams. Excellent communication, interpersonal, and relationship-building skills. Ability to develop and execute sales strategies and customer success plans. Familiarity with CRM platforms such as Salesforce, HubSpot, etc., is a plus. Upselling and cross-selling experience is highly valued. Qualification : Any Graduate

Associate Director, Client Solutions Location: Pune Experience: 12 20 years Education: BE / ME / M.Sc / MBA Job Type: Full-Time Role Overview We are seeking an experienced and strategic Associate Director of Client Solutions to lead solution development and client engagement. The ideal candidate will bring a deep understanding of client needs, be adept at driving value, and excel in designing and delivering customized solutions. This role requires direct interaction with senior stakeholders, development of tailored business solutions, and seamless execution to achieve business objectives. Experience in the BFSI domain is preferred. Key Responsibilities Client Engagement & Relationship Management: Serve as the primary point of contact for key clients, ensuring effective communication and alignment of solutions with client business goals. Develop and maintain long-term relationships, identifying opportunities to enhance value and expand engagement. Lead client meetings, presentations, and negotiations, showcasing a deep understanding of client needs and challenges. Solutioning & Strategy Development: Lead the design, development, and implementation of client-specific solutions, ensuring alignment with business goals, industry standards, and best practices. Collaborate with internal teams to assess client requirements, identify gaps, and propose innovative solutions. Ensure the seamless integration of solutions with the client's existing infrastructure and business processes. Cross-Functional Collaboration: Partner with sales, delivery, product, and technical teams to ensure that client solutions are delivered with the highest quality and efficiency. Act as a liaison between clients and internal teams to resolve issues and drive continuous improvements. Performance Monitoring & Reporting: Track and analyze solution performance, client satisfaction, and overall business impact. Provide regular updates and reports to senior management on key client engagements and business performance. Develop and implement strategies to improve client retention and satisfaction. Leadership & Team Development: Mentor and guide team members, fostering a culture of excellence and accountability. Encourage knowledge-sharing and best practices across the team. Build and maintain a high-performance culture focused on client success, innovation, and continuous improvement. Required Skills & Experience 12-20 years of experience in client solutions, solution architecture, or business consulting. Strong experience with CRM platforms (e.g., Salesforce, Dynamics, SugarCRM) preferred. Proven track record in engaging senior stakeholders and driving business outcomes. Strong strategic thinking, problem-solving, and business acumen. Exceptional communication and presentation skills. Strong leadership skills, with a focus on team development and performance. Experience in solution delivery within IT services, consulting, or technology sectors. PMP certification or equivalent project management certification is a plus. Key Attributes Client-focused, with strong strategic thinking and an ability to drive results. Ability to manage complex client engagements and deliver on business outcomes. Exceptional leadership and team-building skills. High level of accountability and ownership in achieving business objectives. Ability to thrive in a fast-paced, dynamic environment. Qualification : BE / ME / M.Sc / MBA

Key Account Manager Regional Support (West Region) Location: Pune Experience Required: 10 12 Years Department: Sales & Business Development Industry: Automotive / Engineering / Manufacturing Educational Qualification: Minimum: BE/B.Tech Preferred: MBA in Marketing / Automotive Domain Role Summary: The Key Account Manager Support (Regional) plays a crucial role in driving sales growth, increasing share of business (SOB), and enhancing customer satisfaction by supporting both existing and new business development activities. This role bridges customers, internal business units, finance, and production teams to ensure efficient commercial and operational execution. Key Responsibilities: Customer Relationship & Account Management: Maintain and regularly update customer database (SOB, price history, contacts, etc.). Build and sustain long-term relationships with key OEM clients, including Yamaha, TVSM, and new 2W-EV customers (e.g., eBSA, E-Motorad, KINETIC). Handle export customer accounts, ensuring timely communication, coordination, and query resolution. Act as the primary point of contact for assigned customer accounts, ensuring prompt responses to all routine and strategic requirements. Business Development & Lead Generation: Generate new business opportunities through cold calls, networking, RFP responses, and market intelligence. Support the creation of business proposals, quotations, and commercial documentation. Identify cross-selling and up-selling opportunities within existing accounts to increase SOB. Commercial Support & Coordination: Collaborate with BUs/plants for timely invoice generation, PO compliance, and price amendments (BOPs/raw material). Coordinate with Finance and AR teams to manage receivables and ensure zero outstanding payments. Follow up with customers for invoice realization and help streamline processes related to accounts receivable. Work with internal stakeholders on part price amendments based on raw material cost fluctuations and commercial agreements. Project Execution & Internal Collaboration: Ensure smooth execution of new product development activities with cross-functional teams (Sales, R&D, SCM, Quality). Track development timelines and report status to internal and external stakeholders. Facilitate customer visits, audits, and reviews as required. Market & Competitor Insights: Monitor industry trends, competitor activity, and emerging customer requirements. Attend industry events, conferences, and customer forums to gather market intelligence and build a professional network. Required Skills & Competencies: Strong customer relationship management and negotiation skills. Good understanding of automotive components, raw materials, and BOP pricing. Excellent communication and presentation skills. Sound commercial acumen with ability to analyze market trends and financial data. Hands-on experience in sales pipeline management, lead conversion, and proposal drafting. Proficiency in MS Office Suite (Excel, Word, PowerPoint), ERP tools preferred. Key Accounts to Manage: Metallic Business Accounts Yamaha / TVSM Export Customers All regions New EV Two-Wheeler OEMs Western Region (e.g., eBSA, E-Motorad, KINETIC, etc.) Work with top automotive and EV OEMs in a fast-growing, innovation-driven company. Opportunity to lead key customer accounts and directly contribute to business growth. Collaborate with cross-functional leaders and gain exposure to global markets. Qualification : MBA in Marketing / Automotive Domain

Position: Sr. Engineer / Deputy Manager / Sr. Deputy Manager EIC Sales (Infra Projects) Experience: 3 8 Years Location: Pune Employment Type: Full-Time Role Overview We are seeking a results-oriented sales professional with experience in infrastructure projects and electronic industrial components. The ideal candidate will be responsible for developing government and contractor accounts, building strategic relationships, and driving sales growth through effective planning and execution. Key Responsibilities Maintain clear and consistent communication with the reporting manager; execute visit plans aligned with customer potential. Identify and develop a pipeline of prospective government departments and contractors through strategic account planning. Conduct regular sales calls to introduce products, applications, and new solutions to clients. Monitor and report on competitor activities, pricing strategies, and new product launches, sharing actionable insights with management. Develop and implement an annual sales plan aligned with company objectives and key customer accounts. Engage directly with government officials at all levels to promote products and solutions; distribute promotional materials and product literature. Provide timely and accurate reporting on daily activities, weekly plans, competitor actions, and market trends to support decision-making. Conduct technical sales calls, design consultations, and troubleshooting sessions with support from internal engineering teams. Coordinate high-impact visits and presentations to key accounts involving senior management. Propose innovative ideas to enhance sales meetings, client engagement, and training seminars. Ensure compliance with company policies, budgets, and standards of professionalism. Candidate Profile 3 8 years of experience in B2B or institutional sales, preferably with infrastructure or industrial electrical components. Strong understanding of government procurement processes and contractor relationship management. Strategic thinking with strong planning, reporting, and execution skills. Excellent communication and interpersonal abilities. Willingness to travel as required for client meetings and project discussions. Perks & Benefits Attractive performance-based incentives 5-day work week Flexible working hours

Customer Success Specialist Location: Pune, India Experience: 2+ years Job Type: Full-Time (On-site, US Shift) About ProMobi Technologies ProMobi Technologies is a leading Enterprise SaaS company based in Pune, India. Their product portfolio includes Unified Endpoint Management (UEM), Push-to-Talk communication, Consumer Finance, and HaaS. A key product, Scalefusion, provides cloud-based MDM solutions trusted by startups and Fortune 500 companies alike. About the Role As a Customer Success Specialist for Scalefusion, you'll play a critical role in managing the post-sales customer lifecycle. You ll be the bridge between customers and internal teams, ensuring a smooth onboarding experience, driving product adoption, and ultimately maximizing customer satisfaction and retention. Key Responsibilities Relationship Management: Serve as the primary point of contact for customers, providing ongoing support and strategic guidance. Customer Onboarding & Training: Guide new customers through product setup, deliver training sessions, and ensure early success. Support & Troubleshooting: Address user issues, resolve product-related queries, and coordinate with tech teams when necessary. Usage Monitoring: Analyze product usage trends to detect problems early and suggest optimization strategies. Revenue Growth: Identify upsell and cross-sell opportunities aligned with customer goals. Customer Advocacy: Relay feedback and feature requests to internal teams, acting as the customer s voice. Retention: Drive customer engagement and loyalty through consistent communication and value delivery. What You Bring Education: Bachelor s degree in Business, Marketing, or related field (or equivalent experience). Experience: 1 2 years in a customer-facing role, ideally in Customer Success or Account Management. Communication: Excellent verbal and written communication skills, with the ability to simplify complex technical concepts. Tools: Familiarity with CRM and ticketing platforms like Hubspot or Jira. Mindset: Empathetic, proactive, customer-centric, and comfortable working in a target-driven, fast-paced SaaS environment. Availability: Willingness to work US business hours (India night shift) from the Pune office. Bonus Skills Experience in the SaaS industry Understanding of Customer Success practices and metrics Multilingual communication abilities Qualification : Bachelors degree in Business, Marketing, or related field (or equivalent experience)

Business Development Lead IT Sales (Pune Baner) Experience: 4 5 Years Location: Pune (Baner) Start Date: Immediate Salary: Best in Industry Qualification: Bachelor's Degree About the Role: We are seeking a dynamic and results-driven Business Development Lead with a strong background in IT sales and team management. This role requires a proactive professional with hands-on experience in using Zoho CRM, capable of driving business growth, building client relationships, and leading a high-performing inside sales team. Key Responsibilities: Lead, manage, and mentor a team of inside sales executives to drive sales performance. Develop and implement effective sales strategies to meet and exceed revenue goals. Identify new business opportunities while nurturing existing client relationships. Oversee end-to-end lead generation, qualification, and conversion processes. Use Zoho CRM to manage leads, track sales activities, and monitor performance. Collaborate with marketing and technical teams to execute successful sales campaigns. Provide detailed performance reports and insights to senior management. Conduct regular sales training sessions, team meetings, and performance reviews. Represent the company in client meetings, handle negotiations, and close high-value deals. Requirements: 4 5 years of proven experience in IT sales, with at least 1 2 years in a leadership role. Deep understanding of IT services and the software development lifecycle. Demonstrated success in meeting or exceeding sales targets and KPIs. Excellent leadership, communication, and relationship-building skills. Strong analytical skills and experience in sales pipeline management. Advanced proficiency in Zoho CRM for managing leads, tracking client communication, and generating performance reports. Ability to thrive in a fast-paced, target-driven environment. Opportunity to work with a forward-thinking IT company. Leadership role with a direct impact on business growth. Competitive salary and performance-based incentives. Collaborative and innovative work culture. Qualification : Bachelor's degree

Job Title: Project Manager Location: Pune Experience: 3+ Years Job Type: Full-Time Job Summary: We are looking for an experienced Project Manager to lead and manage software development projects in Pune. As the Project Manager, you will oversee all phases of project development, ensuring the successful delivery of projects on time, within scope, and according to client specifications. You will be responsible for coordinating with cross-functional teams, maintaining effective communication with clients, and ensuring that Agile methodologies are adhered to throughout the project lifecycle. The ideal candidate will have strong leadership abilities, excellent problem-solving skills, and a solid understanding of project management tools and techniques. If you're passionate about delivering high-quality software solutions and thrive in a fast-paced, collaborative environment, we want to hear from you. Key Responsibilities: Project Planning & Coordination: Define project scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans and schedules to monitor and track progress. Team Leadership: Lead cross-functional teams, motivate team members, and provide guidance and direction to ensure timely delivery of project milestones. Client Communication: Maintain regular communication with clients, ensuring their expectations are met and addressing any concerns or changes to project scope. Agile Methodology: Implement Agile project management practices, ensuring that the development process follows Agile principles, such as Scrum or Kanban. Risk Management: Identify project risks, develop mitigation strategies, and address any issues that arise during the project lifecycle. Quality Assurance: Ensure the quality of deliverables by coordinating testing and validation processes to meet the client s requirements and specifications. Budget & Resource Management: Monitor project budgets, allocate resources effectively, and ensure that the project is completed within budget and allocated resources. Reporting & Documentation: Prepare and present project status reports, including progress, risks, and any potential issues to internal teams and stakeholders. Continuous Improvement: Evaluate the success of completed projects, gather feedback, and recommend improvements for future projects. Skills & Qualifications: Experience: Minimum of 3 years of experience in managing software development projects, preferably in an IT environment. Project Management Skills: Strong experience in managing projects using Agile methodologies (Scrum, Kanban), with a good understanding of project management tools (e.g., Jira, Trello, MS Project). Leadership: Proven ability to lead and motivate cross-functional teams to achieve project goals on time and within scope. Client Communication: Strong verbal and written communication skills to manage client relationships, provide updates, and manage expectations effectively. Problem Solving: Excellent problem-solving and decision-making abilities to resolve challenges and ensure project success. Time Management: Ability to prioritize tasks, manage multiple projects simultaneously, and work under tight deadlines. Technical Understanding: Basic understanding of software development processes and technologies, enabling effective communication with development teams. Educational Background: Bachelor s degree in Computer Science, Engineering, or a related field. PMP or Scrum certification is a plus. What We Offer: Professional Growth: Opportunities to develop your project management skills and grow within the organization. Collaborative Environment: Work in a supportive and dynamic team, where your ideas and contributions are valued. Challenging Projects: Manage complex and impactful projects, with the opportunity to lead innovative solutions. Competitive Compensation: Attractive salary and benefits package. Work-Life Balance: A healthy work-life balance with flexible working hours and supportive policies. If you have the experience and skills to manage software development projects in an Agile environment and lead cross-functional teams to success, apply now to join our team! Qualification : Bachelors degree in Computer Science, Engineering, or a related field. PMP or Scrum certification is a plus.

Key Responsibilities Responsible for Project Planning, Estimations, Scope Management, Time Management, Cost Management, Quality Management, Resource Management, Risk Management, Stakeholder Management, Vendor management. Monitor and report on the status of project efforts, including consistent participation in all project status activities, effectively managing project issues and risks. Manage complete SDLC including requirement gathering, functional documentation, technical documentation, coding & implementation (review). Responsible for leading the successful delivery of assigned projects. Responsible and accountable for the timely and relevant reporting of project progress, accountable to the senior management team and to customers. Drive customer engagement for satisfaction and ensure action planning and follow through on issues identified by stakeholders & customers. Responsible for ensuring effective resource allocation and utilization on projects and handling a team of 10+ developers, BA, QA and Support people. Managing a team of 8-15 resources. Conducting appraisals of team members. Mentoring and Motivating the Team constantly. Regular reviews and submitting weekly reports for: a) Projects Assigned and their current status b) Customers Assigned and their Current Status for Projects and Production Issues c) Timesheet Details of the Team and Cost Sheet Maintenance d) Releases Sent to Clients and Adherence details with Release Process and checklist Desired skills: Exposure in the open-source stack (Java, Oracle, Spring, RESTful services, Javascript/Type Script and its spin offs). Exposure in Banking/Finance domain, preferably on the open-source stack (Java, Oracle, Spring, RESTful services, JavaScript and its spin offs). Also desirable is a candidate who may have had exposure to multiple technology stacks open source. Strong leadership skills involving communication skills verbal and written, ability to communicate effectively, Influential leadership capabilities. Self-motivated, able to perform role with minimal supervision. Able to manage multiple priorities in a dynamic environment. Managerial skills with emphasis on Change Management/Leadership, problem-solving and team building. Exposure in Banking/Finance domain. Ability to gracefully deal with escalations. Agile/Scrum skills.

JOB DESCRIPTION Job Purpose This position is open with Bajaj Finance Ltd. Duties and Responsibilities RBI Regulatory COE: Work closely with the RBI Reporting Team to provide project management support, oversee project timelines and deliverables, and ensure compliance with regulatory requirements. Serve as the primary point of contact for the Finance Team during RBI inspections. Provide project management support to the Reporting Team, including developing project plans, tracking progress, and identifying risks and issues. Work with internal stakeholders to ensure that project deliverables are completed on time. Assist in the preparation of documentation and reports for RBI inspections. Ensure compliance with regulatory requirements and internal policies and procedures. Identify areas for process improvement and work with the Finance Team to implement changes. Act as a liaison between the Finance Team and other departments within the organization. Required Qualifications and Experience a) Qualifications CA / CA Inter having minimum of 1-2 years of experience in Banking / NBFC industry. Having strong background of accounting & financial systems. Strong understanding of RBI regulations and requirements. Excellent communication and interpersonal skills, with the ability to work collaboratively with stakeholders at all levels of the organization. Demonstrated ability to manage multiple projects simultaneously and meet deadlines. Attention to detail and a commitment to accuracy and quality. Proficiency in Microsoft Office and project management software. b) Work Experience 1 - 2 years of experience in Banking / NBFC industry. c) Skills Keywords RBI Inspection, PMO, NBFC, Banking, Finance Qualification : CA / CA Inter having minimum of 1-2 years of experience in Banking / NBFC industry.

JOB DESCRIPTION Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Development & implementation of consistent as well as standardized business processes. Identify, gather, analyze and document business requirements and translate these into specifications. Effectively communicate business specifications to partners regarding UI UX, agreement and other onboarding requirements. Liaison with internal & external stakeholders for development, integration till successful implementation & go live & partner engagement post go live. Understand, enhance & deliver improved processes. Assist the support teams with other initiatives as and when required. Required Qualifications and Experience Background of Financial products with MBA in Finance/Operations or related fields. 2-3 years of project management experience with a financial services institution. Thorough understanding of development life cycle, development framework and methodologies and implementation with related to capability projects. Excellent presentation skills. Qualification : Background of Financial products with MBA in Finance/Operations or related fields.

Job Title: Senior Leader Company: EOSGlobe Position Summary We are seeking passionate Senior Leaders to drive operational excellence at EOSGlobe. As a Senior member of our team, you will: Be highly collaborative and build cross-functional relationships with departmental heads and management across the business. Implement process improvements to enhance efficiencies. Maximize client engagements and work with your leadership team to develop plans to meet future site needs. Maintain profit margins and develop internal control systems to ensure accountability. Implement process improvements to enhance efficiencies. Drive performance metrics and KPIs independently. Be hands-on with operational strategy development. Take the process/account to new levels of achievement, making it a benchmark in the industry. Qualifications 10+ Years of Experience in the BFSI Sector (Insurance Domain Preferred). Strong financial management and budgeting skills. Ability to make sound business decisions based on data and statistics. Excellent communication and leadership skills. Possess a People-First leadership style. Thorough understanding of organizational behavior, workforce planning, metrics, and analytics.

Job Overview: We are looking for a Customer Success Specialist (CSS) to join our team. In this role, you will be responsible for ensuring customer satisfaction throughout the post-sales lifecycle, focusing on customer adoption, support, program optimization, and expansion. The CSS will closely align with customers business objectives, ensuring that our solutions help them achieve their strategic goals. This role requires strong relationship-building skills, an analytical mindset, and the ability to collaborate effectively with cross-functional teams. Key Responsibilities: Onboarding Support: Collaborate with the Sales Team to ensure smooth onboarding for customers, facilitating a seamless go-live process and introducing them to the product. Ensure that customers understand the value and functionality of the solution from the start. Customer Experience Design: Work with customers to design tailored Customer Experience programs that align with the product capabilities and their strategic business goals. This ensures ongoing value and fosters long-term customer satisfaction and growth. Account Escalations & Support: Address customer issues promptly, whether they arise from alerts, red flags, or direct customer inquiries. Ensure timely resolution of critical issues or overdue support tickets to maintain customer satisfaction. Customer Renewals & Growth: Proactively identify and prioritize resources based on perceived risk, growth potential, strategic value, and the renewal timeline. Support customers to ensure their continued use of our solutions and increase renewal rates. Customer Adoption Monitoring: Monitor adoption rates for assigned accounts, providing insights to customers about their usage patterns. Share valuable feedback with the Sales and Marketing teams to inform customer success strategies. Collaboration with Marketing Team: Work closely with the Marketing team to build customer testimonials, case studies, and referrals, showcasing the value of our solutions and expanding our customer base. Periodic Health Checks: Conduct regular health checks for key accounts to monitor progress and resolve potential issues early. Ensure no last-minute surprises and that customers are consistently satisfied with the product. Contribute to Company Growth: Actively contribute to company goals, growth, and profitability by providing insights into customer success metrics and playing a key role in strategic decision-making. Key Requirements: Customer Understanding: Strong ability to understand customer requirements and guide them towards identifying financial success metrics and KPIs for their business. Data-Driven: Comfortable working with data and committed to driving a consistent engagement process that is measurable and repeatable. Fast-Paced Culture: Ability to thrive in an entrepreneurial, results-driven environment, handling multiple accounts and tasks efficiently. Interpersonal Skills: Excellent interpersonal skills to build and maintain strong customer relationships and communicate effectively with various stakeholders. Creative Problem-Solving: A creative thinker who can troubleshoot and resolve customer issues swiftly and effectively. Communication Skills: Strong verbal and written communication skills, with the ability to present ideas and solutions clearly. Organizational Skills: Extremely well-organized and analytical, capable of managing multiple projects while working under pressure. Teamwork & Independence: A proactive individual contributor who is also a strong team player, collaborating effectively with other departments and teams. Basic Technical Understanding: Ability to grasp and communicate basic technical concepts to customers, enabling them to make informed decisions. Shift Flexibility: Willingness to work in US/UK shifts as required by the business, to ensure customer needs are met across time zones. Preferred Skills: Experience with Customer Success Tools: Familiarity with customer success platforms like Salesforce, Zendesk, or similar tools is a plus. CRM Knowledge: Experience managing customer relationships and tracking customer satisfaction metrics using CRM tools. Impactful Work: Play a key role in customer satisfaction and retention while helping customers derive maximum value from our products. Collaborative Environment: Work with a dynamic and passionate team focused on delivering top-notch customer service. Growth Opportunities: Be part of a fast-growing company, where there are plenty of opportunities to learn and grow your career in customer success. If you're passionate about ensuring customers succeed, love problem-solving, and are eager to work with a diverse team, we want to hear from you! Apply now to join our team as a Customer Success Specialist and help us drive customer satisfaction and success.

About this job Lead and strategize business growth initiatives, with 5-6 years of experience in client acquisition and market expansion. Develop and execute strategies to drive revenue growth, with a focus on market analysis and competitor assessment. Responsibilities Develop and implement sales and marketing strategies to achieve district-level sales targets and objectives. Provide regular reports and updates on sales activities, pipeline development, and revenue forecasts to senior management. Prepare and deliver compelling sales presentations, proposals, and pitches to prospective clients. Negotiate contracts, pricing, and terms of agreements with clients to secure new business and maximize profitability. Skills Requirement Excellent communication, negotiation, and presentation skills. Ability to build and maintain relationships with clients, partners, and internal stakeholders. Results-oriented with a focus on achieving sales targets and driving revenue growth. Self-motivated, proactive, and able to work independently with minimal supervision. Willingness to travel within the assigned district and occasionally beyond as required. Qualification BBA/MBA Qualification : BBA/MBA

About this job Support business growth through lead generation, with 1-3 years of experience in sales or market research. Conduct market research to identify trends and opportunities, and assist in preparing proposals and presentations. Responsibilities Promote PHN services in reputed private individual and group schools and generate revenue sales closures. Visit schools daily and pitch product, give demos. Setting up meetings with potential school clients and new customer acquisition. Meeting with Director and school management for presentation, negotiations, and signing agreements. Build the sales pipeline and achieve sales targets. Negotiate and finalize deals with schools. Skills Requirement Should have experience in B2B Sales. Clear verbal and written communication skills. Proficiency in MS Office and Advanced Excel. Ability to build rapport with team & clients. Time management and decision-making skills. Qualification BBA Qualification : BBA/MBA

about the role This role involves handling Billing and Order Management. Dealing with clients, management, suppliers and employees. key responsibilities Execution of orders - starting from receiving Purchase Order to service deployment (Enabling the cloud platform for client), Invoicing/Billing in systems (Quick Books, Tally or any other ERP) Reporting - Various reports (Governance/Monthly/quarterly review reports) Deal with clients, sales team and employees preferred qualifications Billing and Order management experience of 2-3 years. Bcom/Mcom/MBA/Finance (Mcom/Finance - preferred) Qualification : Bcom/Mcom/MBA/Finance (Mcom/Finance - preferred)

Role: Project Manager We are currently seeking an experienced professional to join our team as a Project Manager. This role involves leading complex programs, managing large-scale IT projects, ensuring stakeholder alignment, and delivering business transformation across technology teams. You will be a key figure in shaping the strategic direction and ensuring seamless execution across various programs. Key Responsibilities: Program Strategy and Management: Lead the program strategy and approach across multiple projects or activities, gaining stakeholder buy-in for plans, commitments, and changes. Break down complex business requirements into epics and user stories, ensuring minimal cross-product coordination for technology teams. Governance and Stakeholder Management: Manage delivery, governance, and reporting to stakeholders, including product owners and leadership within technology. Promote the use of methodologies like Agile, Scrum, Kanban, and Lean within technology teams. Align technology programs with HSBC s strategic objectives and contribute to their realization. Program and Budget Management: Oversee program budgets, including headcount and software delivery capitalization. Manage third-party technology supplier negotiations and service agreements. Guide the development and promotion of the technology portfolio and project management practices. Risk and Reporting: Report progress, issues, dependencies, and risks to relevant committees, influencing decision-making to ensure continued delivery and benefits realization. Ensure proper controls, procedures, and quality assurance processes are in place for the product, aligning with the Business Transformation Framework and HSBC Risk and Controls frameworks. Operational Planning and Risk Mitigation: Establish management procedures to ensure adherence to policies and effectively manage operational risks. Contribute to strategic plans, shaping them into actionable operational objectives. Proactively manage the program roadmap, adjusting for changes while keeping stakeholders focused on agreed outcomes. Ensure 100% compliance by obtaining senior management buy-in on budget, schedule, scope, risk mitigation, and contingency plans. Project Tracking and Issue Resolution: Track project risks and issues, planning mitigation strategies and aligning service remediation with program delivery plans. Collaborate with platform heads to ensure scope, budget, and quality commitments are met within the specified timelines. Requirements: Certifications: PMP and CSM certifications are required. Experience: Extensive experience managing complex IT projects and programs across both business and technology functions. Proven experience in leading large-scale technology transformations using Agile and Waterfall methodologies. Expertise in managing multiple projects, balancing scope, budget, risks, and timelines. Skills: Strong leadership and influencing skills, with the ability to manage senior stakeholders and cross-functional teams. Excellent communication and interpersonal skills to facilitate effective collaboration with business stakeholders, technology teams, and third-party suppliers. Financial management expertise with the ability to negotiate with suppliers and vendors. Strategic & Operational Planning: Ability to coordinate the program roadmap and ensure alignment with strategic objectives. Experience proactively managing project risks and resolving issues. At HSBC, we offer more than just a job we provide a platform for you to build your career and fulfill your potential. You ll be part of a global organization that offers ample growth opportunities, a collaborative work culture, and flexible working arrangements. If you re ready to take your career to the next level, HSBC is the place for you.

At Ugaoo, we re more than just a gardening brand; we are a movement. Rooted in the rich legacy of Namdeo Umaji Agritech, a pioneer with over 135 years of expertise in agriculture and horticulture, we are charting a fresh course for the future of gardening. The global gardening market is projected to grow to $120 billion by 2027, and Ugaoo is at the forefront of this transformation. We are a young, dynamic company blending time-tested wisdom with modern innovation. Ugaoo offers the perfect platform for individuals eager to make an impact, push boundaries, and grow both personally and professionally. A Culture of Growth: We are GROWERS Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values guide everything we do and create an environment where your ideas are valued, and your career can flourish. Room to Innovate: We encourage ownership and challenge the status quo. We provide a space for new ideas and calculated risks, ensuring continuous learning and growth. Performance-Driven Success: In our performance-based environment, hard work is recognized, and your contributions will directly impact both your success and the company s. Kinship and Collaboration: At Ugaoo, you re part of a unit. We work together, celebrate together, and support each other. Collaboration is at the heart of everything we do. About the Role: We are looking for a proactive and detail-oriented Client Servicing Executive to manage and streamline our garden services and maintenance operations. The ideal candidate will ensure smooth coordination between clients and our team of gardeners, while addressing any on-field challenges. This role requires excellent interpersonal skills, organization, and the ability to perform under pressure. Key Responsibilities: Scheduling and Coordination: Plan weekly gardener visits based on client Annual Maintenance Contracts (AMCs). Communicate visit details to both clients and gardeners a day in advance. Field Support: Address concerns or issues faced by gardeners during field operations. Adapt schedules quickly to accommodate last-minute changes. Expense Management: Verify and process monthly expenses submitted by gardeners. Training and Meetings: Conduct monthly meetings with gardeners, alongside the Manager, to ensure continuous training and development. Client and Team Communication: Maintain clear communication with clients regarding visit schedules and updates. Requirements: Bachelor s degree in any field (Agriculture/Horticulture preferred). Minimum of 2 years experience in client servicing or customer support. Strong interpersonal and communication skills. Ability to work in high-pressure environments and possess excellent problem-solving skills. Proficiency in handling bulk communication. Proactive task management and a team-player attitude. Who We re Looking For: We are seeking individuals who are ready to embark on a journey, not just a job. If you're accountable, driven, and eager to grow beyond your current role, you ll thrive here. We are looking for go-getters who aren t afraid to roll up their sleeves, challenge themselves, and make a tangible impact. Join us, and let s grow together starting with you. Because at Ugaoo, we believe Plants Grow People. Impact: Make a tangible difference within a growing company. Collaboration: Work with a supportive, collaborative team. Growth: Learn, develop, and grow in a fast-paced, innovative environment. Qualification : Bachelors degree in any field (Agriculture/Horticulture preferred).

Culture of Growth: At Ugaoo, we are GROWERS Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values are more than just buzzwords; they guide everything we do, and we provide an environment where your ideas are valued and your career can flourish. Room to Innovate: We encourage calculated risks and support ownership. If you're someone who loves to step up and challenge the status quo, you'll thrive here. Performance-Driven Success: Your hard work and dedication will be recognized, and your contributions will have a direct impact on the company s success. Kinship and Collaboration: At Ugaoo, you re part of a community. We work together, celebrate together, and support each other every step of the way. About the Opportunity: We are looking for a Customer Retention Specialist to take the lead in developing and executing strategies to increase customer lifetime value and reduce churn. This role requires someone with a deep understanding of customer behavior, who can use data to identify opportunities to improve retention. The ideal candidate is a creative, data-driven marketer who is digitally-savvy, curious, and eager to learn. You will work closely with cross-functional teams and report to the Co-founder to execute strategic initiatives aimed at improving customer engagement and retention. Responsibilities: Retention Strategy Development: Develop and execute customer retention strategies aligned with company goals. Identify opportunities to improve retention and customer lifetime value through data analysis. Data Analysis: Analyze customer data to identify trends, insights, and actionable opportunities for retention initiatives. Build customer segmentation models to target specific segments with relevant campaigns. Campaign Management: Manage retention campaigns across various channels such as email, SMS, app push notifications, etc. Implement automation campaigns at various stages of the customer lifecycle. Conduct A/B testing to optimize campaign performance and engagement. Collaboration & Reporting: Collaborate with cross-functional teams (design, product, customer service) to ensure retention goals are met. Monitor and report on retention metrics to senior management, showcasing the success of initiatives. Customer Feedback: Respond to customer feedback and inquiries regarding retention efforts to ensure satisfaction and engagement. Requirements: Bachelor s degree in Marketing, Business, or a related field. 2+ years of experience in customer retention, CRM, or a related field. Strong analytical skills with experience working with customer data. Excellent communication skills, both written and verbal. Familiarity with email marketing platforms, CRM software, and customer data platforms. Knowledge of A/B testing methodologies and campaign optimization tactics. Ability to work collaboratively across departments and with external vendors. Who We re Looking For: We re seeking individuals who are driven, accountable, and ready to embark on a journey. If you're excited to take ownership of your work, challenge yourself, and make a real impact, you ll thrive at Ugaoo. We re looking for go-getters who want to grow beyond their current role and help Ugaoo reach new heights. At Ugaoo, the sky isn t the limit it s just the beginning. Join us, and let s grow together because we believe Plants Grow People. Impact: Lead retention strategies that directly contribute to company success. Growth: A platform for continuous personal and professional growth. Collaboration: Work alongside a passionate team that supports and celebrates your success. Qualification : Bachelor's degree in marketing, business, or a related field