Client Retention Jobs in Gurgaon

Position: Senior Sales Executive Location: Gurgaon Job Type: Full-Time Industry: Automotive | Supply Chain & Enterprise Mobility Experience Required: 2 4 Years (B2B Solution Sales in the Automobile Sector) Company Overview Bar Code India (BCI) Bar Code India is a leading provider of advanced supply chain automation, traceability, and enterprise mobility solutions. Our mission is to deliver innovative technology that empowers organizations to optimize operations, improve efficiency, and stay ahead in a competitive landscape. With a strong presence in the automobile industry, we are now seeking driven sales professionals to help us expand our footprint and accelerate revenue growth. Position Overview We are hiring a Senior Sales Executive to join our dynamic team in Gurgaon. This role is ideal for a motivated and results-driven individual with a proven track record in B2B solution sales, particularly in the automotive domain. You will be responsible for building strong client relationships, identifying new opportunities, and driving sales of our cutting-edge automation and traceability solutions. Key Responsibilities Identify, prospect, and develop new B2B opportunities within the automotive sector, especially among OEMs and Tier 1 suppliers. Understand customer pain points and position BCI s technology-driven solutions to address those challenges effectively. Conduct impactful product demos, solution walkthroughs, and proof-of-concept discussions. Engage and build long-term relationships with key decision-makers and stakeholders. Work closely with cross-functional teams including Pre-sales, Technical, Product, and Delivery for solution alignment and proposal delivery. Own and manage the entire sales cycle from lead generation to negotiation and deal closure. Consistently meet or exceed quarterly and annual sales targets. Requirements 2 4 years of experience in B2B solution sales; experience in selling to the automobile industry is mandatory. Strong skills in lead generation, cold calling, and field prospecting. Proven ability to navigate complex sales processes and close deals. Hands-on experience with CRM tools and structured sales methodologies. Excellent communication, negotiation, and presentation skills. Knowledge of barcode/RFID technology, enterprise mobility, or supply chain solutions is a strong advantage. Self-starter with a positive attitude and the ability to work independently in a fast-paced, tech-driven environment. Key Attributes High emotional intelligence and excellent interpersonal skills. Self-motivated and goal-oriented. Strong analytical and problem-solving abilities. Collaborative mindset and a team-first attitude. Flexible and adaptive to changing business needs and market dynamics. Competitive compensation with attractive incentives. Health insurance and wellness benefits. Structured training and mentorship programs to accelerate your growth. A collaborative, diverse, and innovation-driven work environment. Opportunities to work with leading-edge technology and global clients. If you re passionate about technology sales, thrive in a high-impact role, and have the ambition to grow with a market leader we want to hear from you!

Position: IT Sales Specialist Experience: 2-3 Years Working Days: 5 Days per Week Working Hours: 9 Hours per Day Qualification: Any Graduate (or equivalent) with relevant experience Job Overview: We are seeking an experienced IT Sales Specialist to drive sales of enterprise IT solutions including data sales, messaging software, and data validation services. The ideal candidate will be skilled in building strong client relationships, identifying business opportunities, and closing deals while maintaining a robust sales pipeline focused on corporate and government sectors. Key Responsibilities: Target Achievement Meet or exceed individual and team sales targets. Drive consistent revenue growth by acquiring and developing new business. Customer Profiling & Prospecting Conduct in-depth research to identify target markets and key decision-makers. Build and maintain a strong sales pipeline focused on corporate and government institutional sectors. Solution Selling Present and sell enterprise-grade IT solutions such as data sales, data markets, messaging software, and data validation services. Align client business needs with appropriate technology solutions. Client Relationship Management Develop and maintain long-term relationships with clients for sustained business growth. Manage full sales cycle from prospecting to closure and payment collection. Strategic Business Development Formulate business plans emphasizing profitability, cost control, and strategic growth. Identify opportunities for cross-selling and up-selling within existing accounts. Training & Development Participate in product training to stay current on IT solutions. Coach and mentor junior team members to improve their sales effectiveness. Market Research & Insights Analyze market trends, customer pain points, and competitor activity to refine sales strategies. Deliver customized presentations and demonstrations tailored to client needs. Operational Excellence Follow company policies, procedures, and compliance standards. Conduct performance reviews and share insights with management. Requirements: Technical Expertise Proven experience in selling enterprise IT solutions including data sales, messaging, and validation services. Proficiency in video conferencing, email automation, CRM, and sales technologies. Sales Skills Strong understanding of the sales process, CRM tools, and go-to-market strategies. Experience with B2B sales, particularly in IT and technology sectors. Market Knowledge Knowledge of global markets, customer segmentation, and industry-specific dynamics. Experience working across diverse industries and international markets. Communication & Soft Skills Excellent presentation, negotiation, and closing skills. Ability to engage with C-level executives and key decision-makers effectively. Strong relationship management, multitasking, and time management abilities. Self-motivated, target-driven, and a collaborative team player with exceptional communication skills.

Job Title: Key Account Manager Location: Gurugram Employment Type: Full-Time Experience Required: 5+ Years Salary: 6 LPA Position Overview: We are looking for a proactive and results-driven Key Account Manager to manage and grow our strategic client relationships in Gurugram. The ideal candidate will have strong experience in key account management, business development, and client relationship management. Key Responsibilities: Manage and nurture relationships with key accounts to ensure client satisfaction and retention Identify growth opportunities within existing accounts and drive business development initiatives Act as the primary point of contact between clients and internal teams to ensure seamless service delivery Develop account strategies that align with client goals and company objectives Collaborate with sales and marketing teams to maximize account potential Monitor account performance and prepare regular reports for senior management Resolve client issues promptly to maintain strong business relationships Required Skills & Qualifications: Minimum 5 years of experience in key account management or related roles Proven track record in business development and client relationship management Excellent communication, negotiation, and interpersonal skills Strong analytical and problem-solving abilities Ability to work collaboratively across departments to meet client needs Proficient with CRM software and account management tools

Job Title: Customer Success Manager Location: Gurugram, Haryana (Onsite) Experience: 3 5 Years | Type: Full-Time About Spyne At Spyne, we are transforming the automotive retail industry with cutting-edge Generative AI solutions. With over 52 million cars sold annually in the US alone, our AI-powered imaging platform enables dealerships and marketplaces to create studio-quality visuals boosting engagement, footfall, and ultimately, sales. We re on a mission to become the leading AI software provider for the used-car market. From acquisition to appraisal, listing, marketing, and CRM Spyne aims to power every stage of the automotive retail journey with intelligent automation. Backed by Accel Partners, Storm Ventures, and other top investors, our team in Gurugram is scaling fast across the US and Europe, building impactful solutions for over 150K dealerships. About the Role: Customer Success Manager We are looking for a Customer Success Manager (CSM) with a proven track record in SaaS client management to own relationships, retention, and success for our US and EU customers. You ll serve as a trusted advisor to mid-market clients ensuring they unlock the full value of our platform and remain long-term partners. If you're a relationship-builder, data-driven thinker, and problem-solver who thrives in fast-paced environments, this is your opportunity to make a global impact. Key Responsibilities Client Relationship Management Own and nurture long-term relationships with mid-market clients across North America and Europe Serve as the main point of contact for a portfolio of customers, driving satisfaction and value realization Conduct regular QBRs, performance reviews, and check-ins to ensure goal alignment Account Growth & Retention Monitor account health and identify churn risks early, deploying proactive measures Spot and execute upsell and cross-sell opportunities in collaboration with the Sales team Ensure a seamless customer experience across onboarding, support, and renewals Data-Driven Insights & Strategy Analyze usage data, customer behavior, and feedback to uncover opportunities for growth and improvement Run customer satisfaction surveys (e.g., NPS) and translate insights into actionable product or process improvements Advocate for customer needs in internal roadmap discussions with Product and Engineering teams Tools & Operational Excellence Manage customer data and communication effectively using CRM tools like Salesforce, HubSpot, or similar Maintain accurate account records, ensuring consistency, reporting accuracy, and informed decision-making Cross-Functional Collaboration Partner with Product, Marketing, Sales, and Support teams to drive customer adoption and satisfaction Act as the voice of the customer, influencing product features, improvements, and support processes What You ll Bring 3 5 years of experience in Customer Success or Account Management within a SaaS company Proven success in managing mid-market clients across US and European regions Strong command of CRM systems (e.g., Salesforce, HubSpot) and analytics tools Excellent written and verbal communication skills with a customer-first mindset Strong problem-solving skills and the ability to handle escalations with tact and professionalism Familiarity with data-driven decision-making and success metrics Comfortable working in US time zones as needed (Preferred) Knowledge of the automotive SaaS space or experience supporting independent dealerships Fast-growth stage startup backed by top-tier global investors Work with a young, passionate team (average age: 25 26) led by seasoned professionals Best-in-class gender diversity in the AI tech industry Transparent, inclusive, and employee-first culture with near-zero attrition Excellent health, leave, and compliance-friendly policies Huge opportunity to grow 10x+ in your career as we scale across global markets If you're ready to take ownership of global customer relationships and drive real impact in a hyper-growth company, we d love to hear from you. Apply now and let s drive the next wave of automotive innovation together.

Job Title: Client Onboarding Specialist Location: Gurgaon, Haryana Experience: 3-4 Years in a Customer/Client-Facing Role Department: Customer Success Employment Type: Full-Time About Spyne At Spyne, we re on a mission to revolutionize automotive retailing using Generative AI. Every year, 52 million cars are sold in the US, worth over $1700 billion, and the used-car market is valued at $1000 billion. Our AI-powered solutions transform car visuals into premium studio visuals, helping dealerships and marketplaces in the US and Europe engage online visitors, increase showroom visits, and ultimately drive sales. Spyne is growing rapidly, and we aim to expand our software solutions within the used-car market to cover all aspects of the dealer journey from car acquisition and appraisal to listing, marketing, selling, and managing customer relationships. Supported by top investors like Accel Partners and Storm Ventures, Spyne is poised to become a leading software provider in the used-car market. Join our team and help us reshape the future of digital production in the automotive industry! What We Are Looking For We are seeking a highly motivated Client Onboarding Specialist to join our Customer Success team. The ideal candidate will be responsible for ensuring seamless onboarding of customers, helping them successfully implement Spyne s products, and fostering strong relationships that drive customer satisfaction, retention, and expansion. Lead the entire customer onboarding process: Ensure a smooth transition from initial engagement to successful go-live and implementation of Spyne products. Cultivate strong customer relationships throughout the onboarding phase to ensure long-term success. Handle customer issues from start to finish, working in a dynamic and fast-paced environment. Respond to support queries via chat, email, and video conferencing, providing clear and timely solutions. Analyze customer data to continuously improve the customer experience. De-escalate and resolve issues using platform and industry expertise to ensure customer satisfaction. Work under time constraints and meet deadlines, often with unexpected challenges, to meet customer needs. Become a product expert and go-to resource for both customers and internal teams. Collaborate with cross-functional teams to identify opportunities for automation or added features to better serve customers. What You Must Have Bachelor s/Master s degree with 3-4 years of experience in a customer/client-facing role. Experience with US clients is an added advantage. Strong problem-solving abilities with a keen attention to detail. Exceptional written and verbal communication skills in English. Hands-on experience with HubSpot and Freshdesk is mandatory. Openness to working in US shift timings. Young Startup Culture: Our team has an average age of 25-26 years, and even during the Great Resignation , we had near-zero attrition a testament to our company culture. Top-Rated AI Tech Company: With a 4+ rating on Glassdoor, Spyne is recognized as one of the top-rated AI tech companies. Gender Diversity: We have one of the best male-to-female ratios in the AI tech industry. Employee Support: We offer best-in-class employee supportive policies in line with government mandates. Customer-Centric: We are obsessed with delivering the best customer experience and ensuring client delight. We are in the growth stage, and it s the perfect time to join! Be part of a team that is set to grow 10X+ and contribute to a revolutionary transformation in automotive retail. If you're passionate about customer success and want to be part of a fast-growing, innovative company, Spyne is the place for you. Apply now to start your journey with us! Qualification : Bachelors/Masters degree with 3-4 years of experience in a customer/client-facing role.

Job Title: Customer Success Manager Location: Gurgaon, India Company: Builder.ai About Builder.ai At Builder.ai, we re on a mission to make software development accessible to everyone regardless of their technical background, budget, or experience. We've already helped entrepreneurs, small businesses, and global brands like BBC, Makro, and Pepsi to build their software solutions. With over $450 million in funding and a global presence across EMEA, APAC, and the Americas, Builder.ai is poised to continue driving innovation at scale. Our dynamic, diverse team is united by a shared belief in the power of software to unlock human potential. We're excited to continue evolving our services and our team to help our customers and the world at large. About the Role We re looking for a Customer Success Manager (CSM) to join our growing team and play a critical role in ensuring customers are able to achieve their business goals using Builder Studio. As a CSM, you will help clients utilize our product effectively, ensuring the success and optimization of their applications post-launch. You will serve as the primary point of contact for our customers, helping them navigate challenges, achieve long-term success, and foster loyalty. You ll be key to the customer experience, proactively identifying opportunities for growth, and providing exceptional support. Why You Should Join Builder.ai Innovative Impact: Work with a cutting-edge product helping businesses build customizable applications with ease. Growth Opportunities: With the backing of over $450 million in funding, Builder.ai offers ample opportunities for career growth and development. Inclusive & Collaborative Culture: Be part of a diverse team that values individual perspectives and believes in working together to drive success. Perks: We offer a variety of benefits such as stock options, discretionary pay, hybrid working, private medical insurance, and more. Key Responsibilities Customer Relationship Management: Build strong, long-lasting relationships with clients by offering ongoing support, conducting regular reviews, and driving customer success. Collaboration: Work closely with the sales, delivery, technical support, and product teams to ensure optimal outcomes for customers. Proactive Support: Address customer queries, resolve issues, and identify opportunities to ensure the consistent performance of their applications. Success Planning: Develop long-term success plans tailored to each customer s needs, ensuring their application grows alongside their business. Cross-sell & Upsell: Identify and capitalize on opportunities to cross-sell or upsell relevant products and services from the Builder.ai ecosystem. Customer Renewal: Ensure that customers renew their Builder Studio subscriptions, maintaining high customer retention. Customer Advocacy: Collaborate with marketing to identify potential customer advocates who can share their success stories and serve as references. Process Improvement: Help improve customer success processes, leveraging data and customer feedback to implement actionable insights. Requirements Experience: 5+ years in a Customer Success Manager or similar customer-facing role, preferably in SaaS or AI products. Customer Engagement: Experience managing a high volume of customers and working with C-suite stakeholders. Communication Skills: Strong ability to communicate and build relationships, leading to increased customer satisfaction, reduced churn, and growth. Data-Driven: Ability to work with data to understand trends and create actionable plans to improve customer success. Cross-sell/Upsell: Proven experience in identifying opportunities for cross-selling or upselling within your customer portfolio. Organizational Skills: Ability to multitask and prioritize customer needs while maintaining attention to detail. Customer Empathy: Strong customer empathy, with the ability to understand their challenges and proactively resolve issues. Process Improvement: Experience contributing to an early-stage customer success team, driving process enhancements, and refining best practices. Benefits Compensation: Discretionary variable pay or commission scheme depending on your role. Equity: Stock options in a $450 million funded Series D scale-up. Leave: 24 days of annual leave + public holidays. Family Time: 2 Builder family days each year. Holiday Time: Time off between Christmas and New Year. Health: Fully funded Private Medical Insurance. Meals: Free lunch at our state-of-the-art working environment in Gurugram. Referral Bonus: Generous referral bonus scheme. Joining Builder.ai means becoming part of a fast-growing, globally distributed team working together to push the boundaries of software development. We re committed to creating opportunities for growth, learning, and success, and we invite you to be a part of that journey.

Job Title: Account Director | Gurgaon, Haryana Location: Gurgaon, Haryana, India Job Type: Full-time Company: Shipsy About Shipsy Shipsy is a global leader in the logistics technology space, offering cutting-edge SaaS solutions that automate warehousing and transportation operations. Our platform helps businesses significantly reduce logistics costs, streamline workflows, and enhance customer experience. We work with renowned enterprises across India, the Middle East, and Southeast Asia, including major brands like Reliance, Domino's, UPS Gulf, DTDC Express, Burger King, and Landmark Group. Shipsy s platform processes over 2 million shipments daily, with 10% of India's container trade being tracked on our system. With backing from leading investors like Peak XV Partners, Infoedge, and A91 Partners, we ve raised approximately $35M to date. Our team is over 280+ members strong, spread across offices in Gurgaon, Mumbai, Bangalore, and Dubai. We re committed to building a fun, dynamic, and growth-oriented work culture, where every team member can thrive and make a meaningful impact. Role Overview: Account Director As an Account Director at Shipsy, you will play a key role in growing and nurturing our relationships with large global clients. You will take ownership of the P&L for critical accounts, ensuring we meet revenue targets, business success metrics, and customer satisfaction. Your role will involve strategic leadership, collaborating with cross-functional teams, driving projects that align with client goals, and providing insights to improve our products and services. As the main point of contact for high-level stakeholders, you'll help shape the future of our product while contributing to Shipsy s overall growth. Key Responsibilities Client Relationship Management Build and maintain strong relationships with CXOs and key decision-makers at large global accounts. Serve as the strategic advisor to clients, ensuring long-term value delivery from Shipsy s platform. Manage a portfolio of critical accounts, ensuring high customer satisfaction, retention, and business success metrics (NPS, revenue growth, etc.). Revenue Growth Achieve revenue targets by identifying new business opportunities and growing existing accounts. Drive the expansion of product offerings within existing accounts, ensuring clients are fully utilizing Shipsy s solutions to meet their logistics needs. Thought Leadership and Industry Insight Provide thought leadership by leveraging deep industry, product, and customer insights to build tailored solutions. Stay ahead of industry trends and bring back critical feedback to the product team to inform the roadmap and ensure alignment with customer needs. Cross-functional Collaboration Collaborate closely with product teams, engineering, and other stakeholders to deliver innovative solutions that address client challenges. Facilitate the implementation process, ensuring projects are executed on time and meet client expectations. Strategic Account Planning Lead strategic account planning sessions with clients, developing mutual performance objectives, financial targets, and critical milestones for short-term and long-term success. Oversee project management, ensuring timelines, schedules, and deliverables are met. Process Optimization Identify and implement best practices, tools, and resources to optimize the client management function and ensure successful project outcomes. Innovate new methods of analysis and strategies to improve client interactions and maximize value. Qualifications & Skills B.Tech from a Tier 1 School (preferred). Strong analytical skills, with the ability to solve complex problems using first principles thinking. Proven ability to collaborate cross-functionally and lead teams towards shared business goals. Excellent communication and interpersonal skills, with a talent for building relationships with senior stakeholders and CXOs. Strong business acumen with the ability to drive revenue outcomes, manage P&Ls, and contribute to strategic planning. Experience in managing large accounts and a deep understanding of SaaS or logistics tech industries. Problem-solving and data management skills, with a focus on delivering results and meeting client needs. Growth opportunities in a dynamic and rapidly expanding company. Work with top talent from premier institutes and companies. Innovative, supportive, and inclusive company culture where your ideas and contributions are valued. Competitive salary with performance-based incentives. World-class benefits and professional development programs to help you grow in your career. Become part of a global team at the forefront of logistics technology. Join Shipsy and contribute to transforming the logistics space while building a career filled with growth, innovation, and success. Qualification : B.Tech from a Tier 1 School (preferred).

Minimum Qualifications: Bachelor s degree or equivalent practical experience. 7 years of experience in renewals, sales, client relationship management, or account management. Experience collaborating with legal/contract management teams to facilitate contract review, revision, and execution. Preferred Qualifications: Experience selling enterprise SaaS products. Expertise in discovery, negotiation, and closing agreements. Strong understanding of Google Cloud products. Ability to influence and communicate effectively at the C-level within prospect organizations. Self-motivated with the ability to work independently and as part of a team. Excellent verbal and written communication skills, particularly when interacting with external clients. About the Role: As a member of the Google Cloud team, you will inspire leading companies, schools, and government agencies to operate more efficiently with Google tools such as Google Workspace, Search, and Chrome. You will advocate for the innovative potential of our products to enhance productivity, collaboration, and mobility within organizations. Your commitment to doing what's best for the customer will guide your interactions, ensuring that you meet customers where they are and provide them with the most suitable solutions to drive innovation. By leveraging your passion for Google products, you will help share the magic of Google with organizations across the globe. As a Google Workspace Sales Specialist focused on renewals and expansion sales, your mission will be to help grow the Workspace business by nurturing and expanding relationships with our existing customer base. You ll work closely with customers to deliver business value, showcase product functionality, and provide comprehensive overviews of business use cases. You will drive Google Workspace business growth by engaging clients, fostering internal and external alignment, and managing opportunities in collaboration with the Field Sales organization. You ll also prospect, qualify, develop, and facilitate growth opportunities for Google Workspace through cloud-driven business transformation. Building a strong pipeline, collaborating with account teams to craft customer solutions, and driving agreements will be central to your role. You will manage day-to-day relationships with external customer stakeholders, leading with empathy while identifying innovative ways to amplify both your own impact and the overall team's success. Google Cloud accelerates every organization s ability to digitally transform its business and industry. We offer enterprise-grade solutions powered by Google s cutting-edge technology, alongside tools that help developers build more sustainably. With customers in over 200 countries and territories, Google Cloud is a trusted partner for businesses seeking growth and solutions to their most critical challenges. Responsibilities: Lead and manage the renewals process in collaboration with the Workspace Expansion Specialist and account teams to maintain and improve customer agreements and relationships. Oversee a portfolio of annual customer renewals, ensuring timely customer retention and consistent year-over-year renewal rates. Drive business growth by positioning opportunities for organic expansion, discount reduction, auto-renewals, and multi-year agreements. Ensure the integrity of renewal agreements by verifying quotes, reviewing terms and conditions, and ensuring that subscriptions comply with company guidelines and policies. Identify and capitalize on opportunities to maximize customer growth, while ensuring accurate forecasting and opportunity tracking for all agreements. Qualification : Bachelors degree or equivalent practical experience.

About Shiprocket: At Shiprocket, our mission is to simplify, democratize, and enhance the e-commerce experience. We empower e-commerce sellers by providing AI-driven technology and reliable services that cover everything from conversion and order fulfillment to shipping, communication, and returns management. Our platform integrates data, workflows, and supply chains at scale, offering sellers the tools they need to deliver exceptional customer experiences. We are driven by a set of values that shape our culture and success. We believe in innovation under constraints, reacting swiftly with purpose, and maintaining a frugal mindset that leads to growth. At Shiprocket, honesty is key, and we thrive on direct communication. We re not a family we re a sports team, united in our pursuit of success. Above all, we obsess over our customers. Role Overview: We are looking for a motivated and data-driven Customer Lifecycle Marketing (CLM) Lead to join our growing team. In this role, you ll be responsible for developing and executing a comprehensive customer lifecycle marketing strategy that maximizes customer lifetime value and drives sustainable growth. By leveraging data insights, you will optimize customer journeys, create personalized experiences, and foster lasting customer relationships. Key Responsibilities: Strategize & Execute: Develop and implement a comprehensive customer lifecycle marketing strategy across multiple channels (email, push notifications, in-app messages, SMS, social media). Automate & Optimize: Design, build, and optimize automated customer journeys through marketing automation platforms to engage customers at key touchpoints. Personalization: Personalize experiences for customers based on their behavior, preferences, and purchase history to drive deeper engagement. Experimentation: Conduct A/B testing and other experiments to refine campaigns, improve performance, and identify new opportunities for optimization. Data Analysis: Analyze customer data to identify valuable segments, predict churn risks, and uncover opportunities for cross-sell and upsell initiatives. Performance Tracking: Monitor key metrics such as customer lifetime value (CLV), churn rate, and customer acquisition cost (CAC), and report on the success of campaigns. Collaboration: Work closely with cross-functional teams (product, engineering, customer success) to ensure a seamless and optimized customer experience. Stay Updated: Keep abreast of emerging trends in customer lifecycle marketing and new technologies to continually improve strategies and tactics. Preferred Skills & Qualifications: Experience: 2+ years of experience in customer lifecycle marketing, with at least 4 years of experience in growth or broader marketing roles. Customer Journey Expertise: Strong understanding of customer journey mapping and user experience best practices. Marketing Automation: Experience using marketing automation platforms to execute and optimize campaigns. Analytical Skills: Strong problem-solving and analytical skills, with the ability to derive actionable insights from data. Communication Skills: Excellent written and verbal communication skills, with the ability to collaborate and present effectively. Growth Mindset: Passion for learning, adapting, and continuously improving in a fast-paced environment. Educational Background: Bachelor s degree in Marketing, Business, or a related field. Bonus Points: AI & Personalization: Experience with AI-powered personalization and recommendation engines. Startup Experience: Familiarity with working in a fast-paced, high-growth startup environment. Qualification : Bachelors degree in Marketing, Business, or a related field.

Area Service Delivery Manager Artificial Lift (ALS) - India Join the Service Delivery Team Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation in Artificial Lift requirement. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Partner with the best As the Area Service Delivery Manager Artificial Lift (ALS) - India, you will have full accountability for achieving the business key performance indicators as well as managing all activities in India including responsibility for P&L, Account Management Teams, and all Product Line personnel in-country. As Area Service Delivery Manager ALS - India, you will be responsible for: Managing the growth of business for ALS in India Participating in the Baker Hughes HSE Management System, including compliance to the policies, management standards and specific procedures that apply Ensuring employee accountability and full compliance with all company standards Managing all ALS business performance for India (Fiscal, Operational Delivery, Inventory) Managing the development and effective execution of Service Delivery to grow profitable market share in the cluster Managing people and performance Communicating business plans to executive management (Region and Product Line) Providing guidance, work direction and coaching to operational and field staff, development of talent Collaborating with sales/commercial teams as well as direct interaction with customers in the cluster to understand the activity forecast (volume and complexity) Handling complex medium term project processes and department has to define approaches. Fuel your passion To be successful in this role you will: Have a Bachelor's degree (Electrical/Mechanical/Petroleum Engineering) from an accredited university or college Have a minimum of 10 years of experience in Artificial Lift with at least 5 years in a Business Management role in Artificial Lift Have sound commercial understanding of P&L, balance sheet, commercial and contractual language Be well organized with good communication, inter-personal skills as a leader, with clients and with Baker Hughes Executive Leadership Have the ability to collaborate across functions, Product Lines & geographies to further Baker Hughes growth Have a mind set of customer intimacy and continuous engagement to ensure excellence in service delivery Have excellent communication, negotiation, interpersonal and leadership skills. Be comfortable and flexible to work with several countries/time zones Have established project management & strategic business planning skills Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: Occasional remote working as required Flexibility within the day or week to get the job done Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect: Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward making it safer, cleaner and more efficient for people and the planet. Join Us: Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Qualification : Have a Bachelor's degree (Electrical/Mechanical/Petroleum Engineering) from an accredited university or college

Position: Aladdin Data Client Experience (BCX) Team Member Overview: BlackRock Aladdin Data is responsible for maintaining data critical to the investment decision-making process for BlackRock and its proprietary Aladdin end-to-end investment platform. The team collaborates closely with Portfolio Management, Global Capital Markets, Relationship Management, Portfolio Compliance, Risk Analytics, Regulatory Reporting, and others to meet their data needs accurately, timely, and efficiently. BlackRock Aladdin Data operates under BlackRock s key principles: Innovation, Fiduciary focus, Passion for Performance, Emotional Ownership, and the unified purpose of One BlackRock. This philosophy is focused on creating value by understanding clients' needs and utilizing technology to develop innovative solutions. Key Responsibilities: Main Point of Contact: Serve as the subject matter expert in risk, returns, and attribution analytics for internal clients. Client Engagement: Conduct regular meetings with internal clients and ensure positive client sentiment. Project Leadership: Lead complex analytical projects, providing regular updates to senior internal and external partners. Optimization Efforts: Collaborate with internal partners to drive GP optimization efforts. Solution Development: Work with Aladdin Data Partners to build and implement solutions for custom processes. Reporting: Run client partner meetings to present Green Package Health, thematic issue analysis, and Aladdin Data service metrics. Knowledge/Experience: Bachelor s degree (or equivalent experience) in Finance, Economics, or a related field. 3+ years of proven experience in financial services with knowledge of markets, technology, operations, or business management. Strong communication skills with the ability to present complex concepts clearly to diverse audiences. Knowledge of financial products in Fixed Income, Equities, and Derivatives; familiarity with risk analytics such as Durations, Spreads, Beta, and VaR is a plus. Demonstrated project management and leadership skills in delivering large, complex projects. Proficiency in SQL, Linux, Unix. Strong interpersonal and time management skills with the ability to thrive in a fast-paced environment. High attention to detail. Our Benefits: We offer a range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents, and Flexible Time Off (FTO) to help you relax, recharge, and take care of your loved ones. Our Hybrid Work Model: BlackRock s hybrid work model enables collaboration while supporting flexibility. Employees are required to work at least 4 days in the office per week, with 1 day working remotely. Some business groups may require more in-office presence due to role responsibilities. This hybrid model is designed to accelerate your learning and onboarding experience. About BlackRock: At BlackRock, we help people experience financial well-being by supporting their retirement, education, home purchases, and business ventures. The investments made by our clients strengthen the global economy, supporting businesses, infrastructure projects, and innovations. This mission is made possible by our investment in employees. We create an environment where colleagues feel welcomed, valued, and supported with networks, benefits, and development opportunities. Qualification : Bachelors degree or equivalent experience in Finance, Economics or related field is desired.

Description We re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place The Senior AP is responsible for selling the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue. Responsibilities: Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes Engage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth Form a strong relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success Be a recognized role model for collaboration, leadership and overall business results Preferred Qualifications & Skills: 15+ years of consultative sales experience with a proven record of consistently exceeding quota Of which, 5+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator Demonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisor Experience growing accounts with large and complex pursuits ($M+) Highly collaborative and excels in a complex, matrixed environment Team player with strong interpersonal skills Ability to thrive in a fast-paced, unpredictable environment

Description We re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good you ve come to the right place. As a Cloud Account Executive within the Slack team, your focus will be on the Workplace productivity and Communications needs of enterprises. You will formulate and execute a Slack sales strategy within your specific market segment, drive revenue growth by driving demand in the current customer base, and develop new customers. You will use your skills to develop opportunities, through both warm leads and whitespace prospecting. You will work in partnership with the existing Account owners and will carry quota for the Slack product sales. As a trusted adviser and coach, you are the person with the expertise in Business and Technology understanding that can match customer needs to the capabilities of the Salesforce. You will articulate the business value of the Slack solution through executive-level time-to-value, ROI and business value conversations.. Your Impact: You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will collaborate with customers on the Service cloud to evangelize Slack solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana. Responsibilities: Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts Develop and drive the overall long-term strategy for the account, aligned to customer business objectives Coordinate internal resources to meet customer business needs Perform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment Share Salesforce value proposition for existing and/or new customers Drive growth within an existing assigned account

About the Role: As a Master Principal Sales Consultant, you will serve as the expert in formulating and leading presales technical and functional support for prospective clients, ensuring customer satisfaction throughout the sales process. You will act as both a resource and mentor for less experienced Sales Consultants, providing guidance and support in crafting complex, creative solutions for large or intricate sales opportunities. Your expertise will be central to the development of sales tools, training materials, and delivery of outstanding Oracle presentations and product demonstrations. This is an opportunity to leverage your deep knowledge of Oracle technologies and ERP solutions to influence key decision-makers, shape sales strategies, and drive the success of complex sales engagements. Key Responsibilities: Lead Presales Technical Support: Take ownership of the technical and functional presales process for large and complex sales opportunities, driving customer engagement and ensuring satisfaction through each stage of the sales cycle. Client Consultation: Advise prospective clients on tailored solutions and help architect the ideal Oracle-based solutions to meet their unique business needs. Provide deep expertise to ensure the solution aligns with customer requirements and strategic goals. Sales Process Leadership: Lead all technical aspects of the sales process, from initial discussions and product demonstrations to final presentations, responding to RFPs, and advising on technical feasibility and risks. Product Demonstrations: Develop and deliver impactful Oracle presentations and product demonstrations that effectively communicate the value of Oracle solutions to prospective customers. Tailor demonstrations to client needs, highlighting benefits and differentiators. Mentorship & Training: Act as a mentor and technical resource to junior Sales Consultants. Share knowledge and expertise through developing training materials and providing hands-on support to elevate the team's capability and performance. Solution Development: Lead the design and development of innovative, creative, and customized solutions for clients, especially for high-value or complex opportunities. Utilize a deep understanding of Oracle's ERP solutions to ensure the proposed solutions meet customer needs and align with Oracle's product offerings. Collaboration: Collaborate with various internal teams, including sales, marketing, and engineering, to craft the best solutions and address any technical or functional obstacles during the sales process. Client Relationship Building: Build and maintain strong relationships with key stakeholders within client organizations, ensuring they trust Oracle as a strategic partner for their technology solutions. Required Skills & Qualifications: ERP Expertise: Strong knowledge and experience with ERP solutions (Enterprise Resource Planning) and how they integrate with business processes. Experience in presales engagements focused on ERP is essential. Technical Proficiency: Deep technical understanding of Oracle technologies and applications, including but not limited to Oracle Cloud, Oracle Applications (ERP, HCM, SCM), and related modules. Sales Experience: Proven track record in presales or technical sales support, especially in leading complex sales opportunities. Demonstrated experience in presenting technical solutions to non-technical stakeholders, highlighting business value. Presentation Skills: Outstanding presentation and demonstration skills, with the ability to articulate complex technical information clearly to both technical and non-technical audiences. Consultative Approach: Ability to consult and influence prospective clients by aligning Oracle solutions with their business challenges and needs. Leadership & Mentorship: Experience in leading and mentoring other sales consultants, guiding them through the presales process, and enhancing team productivity. Problem-Solving Skills: Creative problem-solving capabilities, with the ability to devise unique solutions for complex client requirements. Communication: Excellent verbal and written communication skills. Ability to effectively collaborate with various internal and external stakeholders at all levels. Travel: Willingness to travel as required to support client engagements, presentations, and sales activities. Preferred Skills & Qualifications: Experience with Oracle Cloud ERP and other Oracle applications. Background in solution selling, with an understanding of how to manage and execute large-scale ERP deployments. Prior experience working in presales for large enterprise clients across different industries.

Job Title: Sales Manager Location: Gurugram Employment Type: Full-Time Experience Required: 8+ Years Salary: 10 LPA Position Overview: We are seeking an accomplished and dynamic Sales Manager to lead our sales team and drive business growth in Gurugram. The ideal candidate will possess strong strategic thinking abilities, leadership skills, and a proven track record of optimizing sales processes and building lasting client relationships. Key Responsibilities: Develop and implement effective sales strategies to achieve business targets Lead, mentor, and motivate the sales team to maximize performance and productivity Optimize sales processes for efficiency and improved conversion rates Manage key client relationships and ensure high levels of customer satisfaction Conduct thorough market analysis to identify new business opportunities and trends Collaborate with marketing and product teams to align sales strategies with business goals Prepare and present sales reports and forecasts to senior management Required Skills & Qualifications: Minimum 8 years of experience in sales, with a focus on leadership roles Strong strategic planning and business development skills Excellent client relationship management and negotiation abilities Proficiency in analyzing market data and competitive landscape Demonstrated ability to lead and develop high-performing teams Excellent communication, interpersonal, and presentation skills

Account Strategist, Mid-Market Sales Google Customer Solutions Location: Gurugram, Haryana, India Minimum Qualifications Bachelor s degree or equivalent practical experience. 2+ years of experience in business, advertising, or marketing. Preferred Qualifications Experience launching and managing paid digital advertising campaigns on Google Ads and other platforms. Strong skills in client success techniques, including effective questioning, objection handling, and engaged promoting. Experience working with channel business, advertisers, agencies, or clients. Ability to manage and prioritize a portfolio in an advertising or media business environment. Proven ability to achieve growth goals. Strong storytelling and narrative-building skills for client engagement. About the Role Google s advertising solutions empower businesses of all sizes to thrive in a dynamic marketing environment. As an Account Strategist within Google Customer Solutions, you will bring your passion for sales and deep knowledge of online media to help clients achieve their business objectives. You will act like an owner moving swiftly through change and applying innovative strategies to drive extraordinary outcomes for both Google and its customers. You will build trusted relationships, understand client business goals, improve campaign performance, and promote thoughtful adoption of Google products. Your ability to influence, manage partnerships, and analyze business needs will deliver successful outcomes, driving incremental business growth through Google s leading advertising solutions. Google Customer Solutions teams are trusted advisors focused on the success of small- and medium-sized businesses the backbone of our communities. This role offers a unique opportunity to make a real impact by helping businesses grow and thrive through digital innovation. Responsibilities Deliver quarterly business and product growth targets. Manage a portfolio of medium and large businesses, understanding growth drivers, identifying opportunities, managing risks, and building multi-quarter growth plans. Consult with clients to support annual digital marketing discussions and budget planning. Drive customer growth by providing outstanding business experience and meeting marketing objectives. Build and maintain strong stakeholder relationships with customers and agencies. Qualification : Bachelor's degree or equivalent practical experience.

Sales Specialist, Accelerated Growth Team Google Customer Solutions Location: Gurgaon, Haryana, India Minimum Qualifications Bachelor s degree or equivalent practical experience 5+ years of experience in advertising sales, business development, or online media environments Preferred Qualifications Proven track record driving business growth and maintaining client relationships Strong teamwork skills with ability to collaborate and grow within a team Ability to communicate comprehensive advertising solutions clearly and effectively Excellent prioritization, communication, and organizational skills Passion for educating and working with new advertisers About the Role Google s advertising solutions empower businesses of all sizes to grow and succeed in today s fast-changing marketing environment. As a Sales Specialist on the Accelerated Growth Team, you bring passion for sales, a strong understanding of online media, and a commitment to maximizing customer success. You will act like an owner quickly adapting to change and crafting innovative strategies that deliver extraordinary, incremental results for both Google and customers. You will build trusted relationships by uncovering customer needs and translating them into powerful advertising solutions that drive ambitious growth goals. The Google Customer Solutions (GCS) sales team is a trusted advisor to small- and medium-sized businesses (SMBs), helping shape the future of advertising in the AI era. This role offers an exciting opportunity to make a real impact by helping SMBs grow their businesses through Google s leading advertising products, while collaborating with sellers and partners in a supportive and fun environment. Responsibilities Manage client relationships and identify positive sales leads Develop and manage a sales pipeline with a long-term strategy for sustained success Implement creative strategies to expand existing customer accounts, offer performance-enhancing suggestions, and promote additional Google products Communicate effectively with customers via phone, email, and in-person meetings as needed Achieve sales goals while prioritizing and delivering a positive customer experience Qualification : Bachelors degree or equivalent practical experience

Job Title: Growth Consultant Logistics SaaS | Gurgaon, Haryana Location: Gurgaon, Haryana Job Type: Full-time Industry: Logistics Technology | SaaS | Supply Chain Solutions Company: Shipsy About Shipsy Shipsy is a leading global SaaS company revolutionizing the logistics and supply chain industry through AI-powered solutions. In an industry worth trillions but still reliant on manual processes, our technology provides end-to-end shipment visibility, cost optimization, and enhanced customer experiences for some of the world s most renowned businesses. Our client base spans the Middle East, India, and Southeast Asia, and includes top-tier enterprises like Reliance, Domino s, Zepto, UPS Gulf, DTDC Express, Burger King, and Landmark Group. With over 3 million shipments processed daily, nearly 10% of India s container trade is tracked using our platform. Backed by global investors like Peak XV Partners, InfoEdge, and A91 Partners, we've raised $35M+ and grown to a 280+ member team across offices in Gurgaon (HO), Mumbai, Bangalore, and Dubai. Position Overview: Growth Consultant As a Growth Consultant at Shipsy, you'll act as a strategic advisor and customer success partner, helping clients realize the full potential of our logistics tech platform. You ll drive account growth by identifying new use cases, enhancing adoption, and ensuring clients achieve maximum ROI. This is a high-impact, consultative role requiring strong relationship-building, analytical thinking, and logistics domain expertise. Key Responsibilities Client Success & Relationship Management Build and maintain strong relationships with senior client stakeholders. Align client objectives with Shipsy s solutions to deliver business value. Conduct regular on-site visits to strengthen partnerships and understand evolving client needs. Growth Strategy & Account Expansion Analyze client usage and develop tailored growth strategies. Identify new use cases and encourage product adoption across departments. Lead strategic conversations that position Shipsy as a long-term partner. Customer Success Operations Serve as a trusted advisor by proactively addressing client challenges. Track KPIs and ensure timely adoption of new product features and enhancements. Monitor client performance metrics to ensure success outcomes are achieved. Upselling & Cross-Selling Identify upselling and cross-selling opportunities based on client goals. Collaborate with Sales and Product teams to facilitate renewals and expansion. Data-Driven Client Consulting Utilize data and analytics to deliver actionable insights and identify risks. Report on adoption trends, usage levels, and client engagement. Training & Enablement Deliver onboarding, training sessions, and resources tailored to client needs. Create customized enablement plans to help clients achieve faster time-to-value. Customer Advocacy & Feedback Act as the voice of the customer, communicating insights to Product and Engineering. Drive feature suggestions and improvements based on real-world use. Qualifications & Skills Bachelor s degree in Business, Sales, Marketing, or related field; Master s is a plus. 3+ years of experience in Customer Success, Account Management, or Consulting preferably in SaaS, Logistics, or Supply Chain tech. Proven ability to manage large enterprise accounts and foster long-term partnerships. Strong first-principles thinking and a strategic, problem-solving mindset. Familiarity with CRM tools and customer success platforms. Excellent communication, interpersonal, and organizational skills. Self-starter who thrives in a fast-paced, dynamic environment. Willingness to travel for client meetings and business reviews. Competitive compensation and performance-linked incentives. Access to world-class learning opportunities including a scholarship program. Collaborative, energetic, and diverse team culture built on innovation. Work alongside top talent from IITs, NITs, and global research institutions. Make a tangible impact in the digital transformation of global logistics. Join Shipsy and help leading global enterprises unlock their true potential through smart logistics technology. Qualification : Bachelors degree in Business, Sales, Marketing, or related field; Masters is a plus.

Client Partner, Automotive & D2C Location: Gurgaon, India Full Time Company: Meta Meta is seeking a Client Partner to evangelize and monetize Meta s advertising and WhatsApp messaging solutions to large advertisers across its Automotive and Direct-to-Consumer (D2C) verticals. This individual contributor position reports to the Industry Manager, Automotive-D2C, and will work closely with multiple Client Solutions Managers across the verticals to drive solutions adoption and monetization for Meta. The ideal candidate will have a mix of media sales and media planning experience, preferably in the digital media space. Experience in offline media or marketing tech companies will be a plus. Industry understanding, analytical skills, stakeholder management, experience in influencing decision-makers, and a can-do spirit that drives a self-starter are essential. This is an exciting opportunity to be part of a growing team, critical to Meta s India success. Client Partner, Automotive & D2C Responsibilities: Lead relationships with key stakeholders, CXOs, and Agency teams across key Meta customers in Automotive and D2C, driving adoption of Meta advertising products and solutions. Analyze industry trends, shape the long-term client charter, and articulate the role of Meta s products in clients marketing and business objectives. Prospect and build partnerships with agencies and organizations by developing relationships with key decision-makers. Create and deliver compelling Meta propositions using client industry knowledge, market trends, and case studies to communicate value and inspire action. Understand and drive adoption of key marketing research and measurement tools to help clients assess the impact of Meta s products and solutions. Analyze campaign performance statistics and recommend optimized media solutions for new and existing clients. Ensure that clients receive the highest level of sales and operational customer service and be the voice of the vertical in the organization. Exceed goals on product adoption, new customer acquisition, and customer satisfaction. Minimum Qualifications: 10+ years of experience in Media/B2B Sales and Marketing/Brand Management. Proven track record of exceeding revenue goals and business objectives. Strong analytical skills to break down marketing problems and provide impactful solutions and measurements. Experience managing time effectively, reaching decision-makers, and assessing opportunity potential. Interest in technology, digital media, and online trends, with the ability to explain complex concepts in simple terms. Demonstrated success in a highly dynamic and rapidly changing environment. Preferred Qualifications: Experience in offline media or marketing tech companies is a plus. MBA with knowledge of Digital Marketing. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it transformed how people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Meta is now moving beyond 2D screens toward immersive experiences like augmented reality and virtual reality, shaping the future of social technology. People who choose to build their careers by building with Meta help shape a future that goes beyond what digital connection makes possible today transcending the constraints of screens, distance, and even the rules of physics. Equal Employment Opportunity: Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics. Qualification : MBA with knowledge of Digital Marketing.

Job Description: Team Leader/Assistant Manager - Tele-sales/Customer Service Responsibilities and Desired Skills: Demonstrated ability to effectively manage a team. Must know key Call Centre metrics such as AHT (Average Handle Time), Attrition, Shrinkage, YTD (Year-to-Date), MTD (Month-to-Date), etc. Expert knowledge of Operations processes and supporting tools. Drawing up action plans for advisors requiring coaching or development. Tracking attrition and performance regularly. Providing updates to the Operations Manager regarding team performance and any issues faced. Initiating CAP (Corrective Action Plan)/DAP (Disciplinary Action Plan) as required. Monitoring team performance and enabling development opportunities through participation in various initiatives. Preparing reports, incentive sheets, etc. Skills Required: People Management. Excellent verbal, written, and interpersonal communication skills. Exceptional listening and analytical skills. Proficiency with Microsoft Office (intermediate Word, basic Excel). Outstanding customer service skills and dedication to providing exceptional customer care. Ability to multitask and successfully operate in a fast-paced, team environment. Extensive experience in team handling within Operations. Experience: Total Experience: 2+ Years Team Leader Experience: 1+ Year BPO Experience would be an added advantage. Working Days: 6 Days Working Education: Any Graduate