Client Retention Jobs in Hyderabad

Position: Inside Sales Executive Location: Noida Department: Sales Employment Type: Full-Time Company: GSPANN Technologies About the Role: GSPANN is looking for a motivated Inside Sales Executive to fuel our sales pipeline through outbound prospecting, lead generation, and scheduling sales engagements. This role is ideal for someone with strong communication skills and experience in IT services sales, who thrives in a fast-paced environment. Key Responsibilities: Drive lead and opportunity generation by proactively reaching out to prospects via calls, emails, and social media. Execute cold calling campaigns targeting 70-100 calls per day to identify and qualify leads. Coordinate and schedule meetings for sales and pre-sales teams with qualified prospects. Conduct customer surveys to gather insights that improve outreach effectiveness. Identify and invite prospects to relevant events and marketing campaigns. Promote awareness of GSPANN s IT services, including Content Management Systems (CMS) and eCommerce solutions. Collaborate with marketing and sales teams to support integrated lead generation strategies. Maintain and update CRM records accurately and timely. Skills and Experience: Basic understanding of CRM tools and sales processes. Familiarity with the U.S. market, industry domains, and organizational structures at various seniority levels. Prior experience in software or IT services sales or lead generation is preferred. Clear and effective verbal and written communication skills. Strong organizational and multitasking abilities. Ability to work under pressure and meet daily call and outreach targets. Adaptability to night shift schedules. Team player with a positive attitude and enthusiasm for learning. Stable work history demonstrating reliability and commitment.

Position: Sr. Relationship Executive / Relationship Executive Locations: Hyderabad Job Overview: We are looking for dynamic and driven Relationship Executives to join our growing team. This role involves direct customer engagement, promoting company schemes, and building strong client relationships through field visits and personalized sales strategies. Ideal candidates should be self-motivated, confident communicators with a customer-first mindset. Key Responsibilities: Actively promote and enroll customers into company schemes and loyalty programs Conduct field visits to customer homes or workplaces based on leads provided by the Branch Manager Educate customers on the benefits and features of various financial schemes offered by the company Build and maintain a strong customer database through consistent follow-ups and relationship management Conduct cold calling and schedule appointments with prospective clients Organize and participate in exhibitions, in-store events, and local promotional activities Drive corporate and institutional tie-ups with hotels, clubs, government offices, etc. Ensure timely execution of special activities related to scheme maturity and renewals Collaborate with internal teams to plan and execute outreach campaigns and promotional strategies Achieve daily, weekly, and monthly sales targets through outdoor marketing and customer engagement Requirements: Proven sales or customer relationship experience is an advantage Strong interpersonal and verbal communication skills Confident, self-motivated, and target-driven personality Ability to work independently and as part of a team Good understanding of customer behavior and market dynamics Knowledge of financial instruments/products is a plus Willingness to travel locally and conduct door-to-door customer visits Resilient, diligent, and proactive in approach Basic numerical skills and ability to understand sales data or financial reports

Manager Talent Development, Human Capital Location: Hyderabad Company: Arcesium Company Overview Arcesium is a global financial technology firm dedicated to solving complex, data-driven challenges for some of the world s most sophisticated financial institutions. Through continuous innovation, we help our clients achieve transformational business outcomes by designing advanced and scalable fintech solutions. With an established market presence and ambitious expansion plans, Arcesium offers a unique opportunity to be part of a fast-growing company at the forefront of the financial technology industry. We foster a culture of intellectual curiosity, ownership, and collaboration, and empower our people to make an impact from day one. Team Summary As part of our Human Capital (HC) team, the Manager Talent Development will play a key role in executing Arcesium s talent strategy. This role will focus on identifying skill gaps, designing learning programs, and delivering high-impact talent development initiatives that align with business goals. This position requires strong collaboration with senior stakeholders across the organization and demands a blend of strategic thinking, program execution, and data-driven decision-making. The ideal candidate should be experienced in designing scalable development programs, tracking learning effectiveness, and driving a culture of continuous learning. What You ll Do Partner with the Human Capital team to shape and deploy talent development strategies aligned with organizational goals. Engage with senior stakeholders and business leaders to identify learning needs and close critical skill gaps through contextualized solutions. Manage end-to-end program and project execution for key talent development initiatives. Define success metrics, track key learning KPIs, and use data insights to demonstrate effectiveness and inform strategic decisions. Stay updated with the latest learning and development trends, tools, and best practices to ensure Arcesium remains at the cutting edge of talent strategy. Introduce innovative approaches and best-in-class learning experiences to improve capability development across all levels. Contribute to building a culture of continuous learning, embedding development into day-to-day work. Support cross-functional and special projects that improve talent development efficiency and impact. What You ll Need 5 7 years of experience in Talent Development, Learning & Development, or related fields. Proven experience in learning program management, including design, delivery, and measurement. Strong ability to translate business goals into learning outcomes. High degree of execution ownership, results orientation, and stakeholder management. Experience working with learning frameworks, tools, and platforms. Analytical mindset with comfort working with data and metrics to drive decisions. Effective coaching and advisory skills to support leadership and team growth. Passion for continuous learning, innovation, and professional development. Be part of a high-impact Human Capital team at a globally recognized fintech leader. Opportunity to shape and grow learning culture in a company committed to people development. Work in a collaborative and intellectually stimulating environment. Access to challenging projects and a steep learning curve. Equal Opportunity Statement Arcesium and its affiliates are committed to equal employment opportunity. We value diversity and are proud of our inclusive culture. We welcome individuals of all backgrounds, identities, and experiences to apply.

Job Title: Senior Customer Service Representative Location: Hyderabad Function: Customer Service Reporting To: Customer Service Leader Company: DuPont About DuPont: At DuPont, we are driven by our purpose: to empower the world with essential innovations that help people and the planet thrive. Whether it's delivering clean water to over a billion people, enabling sustainable transportation through cutting-edge materials, or protecting workers across the globe, we work on the things that truly matter. Join us and be part of something bigger. Role Overview: As a Senior Customer Service Representative, you will manage the end-to-end Order-to-Cash (OTC) process for a specific line of business. Acting as the primary point of contact for customer interactions, your role is critical to ensuring service excellence, order fulfillment, and stakeholder collaboration. Key Responsibilities: Order Management & Fulfillment Handle diverse order types: stock, resale, indent sales, BOND sales, and high sea sales. Ensure timely and accurate processing in SAP, from order entry to invoice generation. Performance & Process Excellence Analyze service standards to meet evolving customer requirements and improve functional KPIs. Lead and drive continuous improvement initiatives across the OTC process. Supply Chain Coordination Monitor and track open/pending orders. Engage with supply chain teams to ensure on-time delivery and proactive order updates. Sales Alignment & Forecasting Compare actual vs. forecasted sales and coordinate with sales teams to address gaps. Support demand planning by providing order visibility and customer insights. Stakeholder Engagement Collaborate with internal teams: Sales, Supply Chain, Finance, Credit, Logistics, and Tax. Act as an escalation point for complex issues from CSRs, customers, or business units. Customer-Centric Activities Manage customer complaints, returns, and issue resolution in line with company policies. Lead customer onboarding and manage timely updates to customer master data. Digital & Compliance Leadership Drive the e-commerce enablement journey, achieving functional adoption and KPIs. Ensure all customer-facing operations comply with SOX, tax, and accounting standards. Qualifications & Experience: Education PGDM / MBA in Operations or Supply Chain Management Experience Minimum 7+ years in Order Fulfillment, Customer Service, or International Supply Chain. Solid understanding of commercial processes and GST. Hands-on experience with SAP (Order Processing Module). Exposure to Salesforce or Service Cloud platforms (preferred). Strong skills in MS Office, especially Excel. Core Competencies Excellent interpersonal and stakeholder communication skills. Analytical mindset with strong problem-solving and escalation management abilities. Customer-focused with a commitment to continuous service improvement. Work at a purpose-led, innovation-driven company with global impact. Collaborate with world-class professionals and industry leaders. Build a meaningful career in an inclusive, dynamic, and supportive work environment. Qualification : PGDM / MBA in Operations or Supply Chain Management

Job Title: Regional Manager Core Diagnostics Locations: Hyderabad Experience Required: 2 4 Years Industry: In Vitro Diagnostics (IVD) / Healthcare / Medical Devices Employment Type: Full-Time Job Overview We are looking for an ambitious and results-driven Regional Manager to lead sales and business development efforts for our Core Diagnostics division across Hyderabad and Ahmedabad regions. The ideal candidate will have a strong background in IVD sales, relationship management, and regional business expansion, with the ability to drive growth in a competitive diagnostics market. Key Responsibilities Drive sales growth and achieve revenue targets for the Core Diagnostics product line in the assigned region. Build and maintain strong relationships with hospitals, diagnostic labs, and channel partners. Identify new business opportunities and expand market presence in the IVD and healthcare diagnostics sector. Develop and implement territory-specific sales strategies and account plans. Conduct regular product presentations, demos, and training for clients and internal stakeholders. Collaborate with the marketing, technical, and operations teams to ensure smooth execution of regional strategies. Monitor competitor activities and market trends to identify challenges and areas for improvement. Maintain accurate and timely sales data in CRM tools and provide regular reports to senior management. Qualifications & Skills Education: Degree in Medical Laboratory Technology (MLT), Biomedical Engineering, or Pharmacy. Experience: Minimum 2 years of proven experience in IVD sales, preferably in a regional or field role. Strong knowledge of diagnostic instruments and reagents. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and manage a regional territory effectively. Willingness to travel extensively within the assigned geography. Key Competencies Strategic account management Field sales and territory development Product knowledge in clinical diagnostics/IVD Goal orientation and performance-driven mindset Customer relationship and stakeholder engagement Work with a leading name in the IVD and diagnostic industry Opportunity to make a significant impact in a growth-focused environment Competitive compensation and performance-based incentives Collaborative culture with training and development support Apply now and help shape the future of diagnostic healthcare in India. Qualification : Degree in Medical Laboratory Technology (MLT), Biomedical Engineering, or Pharmacy.

Business Development Manager Location: Hyderabad, India Employment Type: Full-Time Experience: 2 6 years About OXYZO Financial Services Ltd. OXYZO Financial Services Ltd. is a rapidly growing Fintech NBFC and a part of the OfBusiness Group. Headquartered in Gurugram, OXYZO specializes in B2B lending to SMEs and Emerging Corporates across India. Since its inception in 2017, OXYZO has built a robust AUM of 8,400 Cr and reported a PAT of 360 Cr in the last fiscal year. With a presence in 20+ cities including Hyderabad, OXYZO is backed by marquee investors like Creation Investments, Matrix Partners, Norwest, Tiger Global, and Alpha Wave. Role Overview We are seeking a dynamic and results-driven Business Development Manager to expand our footprint in Hyderabad. In this role, you will be responsible for acquiring SME and Emerging Corporate clients across a diverse range of industries including manufacturing, engineering, chemicals, pharma, textiles, and logistics. This is a high-impact role with significant earning potential, cross-functional collaboration, and exposure to leadership. Key Responsibilities Source and acquire SME and Emerging Corporate clients through direct outreach, referrals, and industry networking. Conduct detailed credit and risk analysis, and prepare credit notes to structure competitive and compliant financial deals. Ensure documentation completion and timely disbursement of loan facilities. Collaborate with the risk and leadership teams to structure deals and onboard clients efficiently. Identify and pursue new growth sectors and geographic clusters in collaboration with regional leadership. Build a strong network with industry players, business owners, and financial intermediaries to generate leads and drive business growth. 1+ years of experience in client acquisition for B2B financial products, preferably in Banks/NBFCs. Strong understanding of financial statements, including balance sheets and profit & loss statements. Excellent communication and interpersonal skills. Willingness to travel within the region to meet clients and stakeholders. Unlimited Earning Potential Attractive incentives with no cap; performance-driven earnings can match or exceed your annual CTC. Monthly Incentive Payments Regular payouts for monthly performance. Reimbursements Monthly travel and mobile expense reimbursements to cover sales costs. Comprehensive Insurance Full Mediclaim and Accidental Insurance coverage. Join a fast-scaling fintech leader backed by some of the top global investors. Be part of a mission-driven team creating financial inclusion and access for Indian SMEs. Thrive in a performance-oriented culture that recognizes and rewards high achievers. Opportunity to work with a seasoned leadership team and gain cross-functional exposure.

Lead Network Administrator Location: Hyderabad, India Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive business outcomes such as digital transformation, innovation, and operational agility. Milestone has a 25-year history of supporting category-defining enterprise clients that lead the market. We specialize in solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. At Milestone, our culture is focused on employee empowerment, fostering collaboration, and supporting our team in achieving their full potential. We deliver both short-term and long-term value to our clients through innovative IT solutions and apply continuous service improvement to drive transformational benefits. With over 3,000 employees and 200+ clients worldwide, Milestone is committed to revolutionizing the way IT is deployed. Job Overview As a Lead Network Administrator, you will be responsible for supporting a customer by managing and administering their network infrastructure. This role involves the installation, management, and troubleshooting of networks and systems in alignment with the company's goals. You will ensure the security of systems, resolve network and system issues, and ensure users have authorized access and proper usage of network services. Responsibilities: Implement, manage, and solve infrastructure issues while providing technical advice to management. Lead, coach, and develop a team of Network Administrators, including hiring, retention, and performance management. Identify bottlenecks in team performance, guide engineers on technical and process improvements. Demonstrate excellent client management skills, handling major incidents, troubleshooting bridges, and meeting demanding SLA requirements. Draft monthly service reports for incident, change, and problem management areas. Create and implement Go-To-Green plans, focusing on actionability and results. Manage customer issues involving technical, process, and people management, ensuring dynamic resolution. What You Will Need to Succeed: 10+ years of related work experience in network administration. Experience managing a team of 3-4 network administrators. Expertise in the administration and maintenance of Cisco Layer 3 Ethernet switches. Extensive experience configuring and managing Cisco and Juniper switches. Expertise in configuring and troubleshooting Palo Alto networks and firewalls. Proficient in VPN and Site-to-Site connections, managing connectivity issues, and handling ISPs. Deep knowledge of LAN and WAN technologies, including TCP/IP, VLAN, VTP, RIP, STP, EIGRP, OSPF, IKE/IPSec VPNs, NAT, PAT, EVPN, and VXLAN. Experience configuring, planning, installing, maintaining, and optimizing network systems and applications. Ability to create network diagrams and "as-built" documents. Experience in using vulnerability assessment tools and remediating detected vulnerabilities. Proficient in network log capturing and analysis using tools such as Wireshark and SolarWinds. Ensure adherence to customer and SLA commitments, monitor ticket response times, and take actions to meet team targets. Collaborate and share knowledge with engineers and analysts. Experience with load balancers is a plus. Experience in infrastructure automation and using next-gen Palo Alto firewalls, IPSEC and SSL VPN technologies, and GlobalProtect is preferred. At Milestone, we offer a collaborative, inclusive environment that supports you in growing your career and achieving professional success. As a member of our team, you will have the opportunity to drive innovation, enhance IT systems, and make a significant impact on the success of our clients globally.

Job Title: Business Development Manager Company Name: Zessta Job Type: Full-time Responsibilities: Collaborate with management on sales goals and business development plans to drive company growth at Zessta. Get fully acquainted with all products and services offered by Zessta to effectively present to potential clients. Make multiple outbound calls to potential clients and successfully close sales. Create and maintain an organized database of prospective clients. Research target accounts, identify the right prospects, and generate interest via phone calls and emails. Network and initiate dialogues with senior executives in corporate companies to build strong relationships. Run customized email campaigns with concise messaging to generate quality leads. Leverage social media platforms like LinkedIn to generate leads and build business relationships. Arrange and schedule business meetings with prospective clients to further discuss opportunities. Understand client needs, address potential questions, and engage in follow-up calls to maintain ongoing relationships. Skills and Experience: Proven experience in full-cycle sales, from initiation to close. Excellent written and verbal communication skills with the ability to communicate professionally and confidently, particularly with C-level executives. Strong research skills to identify and prospect potential clients. Experience in lead generation and prospect management. Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel). Ability to develop and maintain strong relationships with both current and potential clients. Education and Experience: Bachelor s or Master s degree from premier institutes (preferred). 4-12 years of relevant experience in business development, sales, or a similar role. What We Offer: Competitive salary with performance-based incentives. Opportunities for career growth and skill development. The chance to work in a dynamic environment and contribute to the company s success. If you have the experience and passion for driving business growth and establishing meaningful client relationships, we'd love to hear from you. Apply now to join our team at Zessta! Qualification : Bachelors or Masters degree from premier institutes (preferred).

About the Role As a Sales Manager for Adaptive MDR, you will be responsible for driving sales of Netenrich s Adaptive MDR solutions. This role demands a strong understanding of cybersecurity threats, security operations, and managed detection & response services, coupled with the ability to engage with enterprise customers, articulate value propositions, and close deals. Key Responsibilities Develop and execute sales strategies to achieve quarterly and annual revenue goals. Identify, qualify, and engage prospective customers for Adaptive MDR solutions. Conduct compelling product presentations, demonstrations, and proof-of-value discussions. Drive end-to-end sales cycles, including negotiation, contract closure, and account expansion. Build and maintain strong relationships with customers and key stakeholders. Stay informed about emerging cybersecurity threats, trends, and competitive offerings. Requirements Bachelor s degree in business, Computer Science, or a related field. 7+ years of experience in cybersecurity sales, managed security services (MSSP), or security operations. Proven track record in selling security solutions like MDR, SIEM, SOAR, EDR, or XDR. Excellent communication, presentation, and negotiation skills. Strong ability to engage C-suite and security decision-makers. Self-driven, results-oriented, and able to work independently and collaboratively. Preferred Expertise Experience with SIEM, SOAR, EDR, and security analytics platforms. Understanding of SOC operations, threat intelligence, and incident response. Experience in Enterprise sales and building strategic partnerships. Ability to articulate complex security concepts to technical and non-technical audiences. Qualification : Bachelors degree in business, Computer Science, or a related field.

Associate Manager, Customer Support At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Ourwork cultureis intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. As an Associate Manager, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, and quality scores. You will coach team members in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed. As business needs require, you may manage Customer Support Supervisors. To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email) Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework. Act as a trusted point of contact for escalations and high priority issues related to your scope. Achieve SLAs, productivity and quality metrics for your line of business/team members. Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes. Utilize an in-depth understanding of metrics to drive data-backed business decisions. Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Potentially manage Customer Support Supervisors as business needs necessitate Participate in the interview and selection process for new customer support agents What we look for in you (ie. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base. Minimum of 8 years of relevant experience in financial services, technology and/or customer support. Minimum of 5 years of people management experience in an operations environment. Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions. Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences Willing to work from an office at Hyderabad, India OR Manila Philippines Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Advanced experience in project management, analytics or quality assurance. Advanced degree in business, finance, customer experience and/or blockchain. Advanced understanding of Google apps, JIRA, Salesforce Service Cloud Pay Transparency Notice:The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,320,000 3,320,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere. Additionally, Coinbase participates in theE-Verify programin certain locations, as r...

Tezo: Digital & AI Solutions Provider Tezo is a new generation Digital & AI solutions provider, with a history of creating remarkable outcomes for our customers. We bring exceptional experiences using cutting-edge analytics, data proficiency, technology, and digital excellence. Roles & Responsibilities: Understand Tezo offerings clearly in order to effectively communicate with prospects. Know and understand the assigned territory. Validate and manage assigned target accounts on CRM. Effective prospecting (via cold calling, outbound calls, emailing, and networking). Tailor pitch according to account/contact profile and effectively engage a prospect at various stages of the sales cycle (cold call/follow-up). Good knowledge of tools like LinkedIn Sales Navigator, ZoomInfo, and other tools. Qualify by BANT (Budget, Authority, Need, and Time). Work with internal teams to get SOW/Proposals in line with client discussions and manage negotiation/closure. Work closely with the Sales Manager and support engaging with key accounts by qualifying prospects and driving new opportunities. Strive to meet or exceed lead targets on a daily, weekly, monthly, and quarterly basis. Qualification: Postgraduate (MBA) in Marketing. 2 - 5 years' experience in IT Services Sales in the USA. Excellent communication skills (especially engaging customers over the phone and email). Organized, disciplined, and a hunter by choice. Key Skills: Business Development Inside Sales International Sales Sales Qualification : Postgraduate (MBA) in Marketing.

Job Responsibilities Account management - Proactively manage client relationships to ensure renewals, reference-ability and facilitate expansion opportunities with sales teams Drive Product Adoption & Demonstrate Business Value Drive the adoption of Zimperium s solution within the Customer s user base and assist the Customer to realize the business value Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data Customer Satisfaction & Risk Management Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations effectively. Customer Advocacy - Gather Customer s feedback about products, their use-cases channel them effectively to drive product capabilities. Customer Onboarding Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution Requirements 5 7 years of Security Operations experience, ideally working with SaaS customers to drive adoption of a technical platform or solution. 7+ years experience in an enterprise CSM capacity, with 10+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO s and CIO s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer s investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM s (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Proven Technical abilities with SIEM/SOAR solution with additional experience of SOC Operations Qualification : Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required

Job Role Role Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored solutions, and identifying upsell opportunities. Product: Wisely ATP is a groundbreaking anti-phishing platform designed to combat scams in real time. Leveraging cutting-edge AI and machine learning technologies, it identifies, prevents, and eliminates SMS traffic scams. This platform is a proactive solution that provides unparalleled defense against fraud, protecting over a billion users from scams. It has also formed strategic partnerships with tech giants like Google and WhatsApp. What you'll be responsible for? POC and Onboarding of New Customers: Prioritize successful onboarding to ensure clients quickly grasp essential features. Facilitate a smooth transition from sales to product adoption. Monitoring Customer Health Metrics: Continuously track client progress along their customer journey. Identify upsell opportunities and address churn risks promptly. Ensure timely deliverables from the product to the customer. Collaborating Across Departments: Work closely with ops, development, sales, finance, and other teams to solve client issues. Balance client requests with organizational resources. Voice of the customer: Identify new customer problems for feedback to the product team Qualification and other skills BE / BTech Graduate Why join us? We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, and challenging product culture but the real perks are: Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office. World-class team that loves solving tough problems and have a bias for action. Tanla is an equal-opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status. Qualification : BE / BTech Graduate

The Team: The Issuer Solutions Digital team at S&P Global is built on a foundation of mutual respect, empowerment, and adaptability. We believe in the power of collaboration, where each team member s accountability and responsibility are celebrated. We prioritize the success of individuals because we know that their growth will translate into the success of the entire program. Our team supports over 2,000 global corporates, helping them manage their engagement with the investment community. Our culture values inclusivity and empowerment, creating an environment where every team member feels seen and heard. We celebrate individuality and creativity, knowing that unique perspectives drive innovative solutions for our clients and our business. What s in it for you: Global Collaboration: Join a diverse team that spans across international borders, offering a chance to collaborate with colleagues from around the world. Growth Opportunities: With over 34,000 colleagues globally, there are incredible growth opportunities within S&P Global and beyond our team. Supportive Culture: Work in an environment where inclusivity, empowerment, and mutual respect drive success. Impact: Your work will directly contribute to the success of our products and clients, enhancing user experience and operational efficiency. The Impact: As a key member of the Product Management team, you will play an essential role in driving operational efficiency and improving customer retention. By overseeing the stability and performance of digital platforms, you will ensure the seamless experience of over 2,000 global clients. You will work closely with Product Leadership to understand business objectives and identify key product priorities. Your work will directly support internal teams such as Client Services and Customer Success, ensuring that both internal and external stakeholders receive exceptional support. Responsibilities: Support and Sunsetting: Oversee the support and sunset of legacy workflow solutions, ensuring a smooth transition for clients to new platforms. Platform Stability: Ensure the ongoing stability and performance of digital platforms, addressing any issues that arise and improving systems for enhanced user experience. Client Migration: Manage the migration of clients from legacy applications to new platforms, ensuring a smooth and efficient transition. Process Improvement: Advise Product Leadership on organizational processes, identify operational gaps, and drive forward improvements for platform stability and support. Cross-functional Coordination: Work with Product Operations, Service Management, and Technology Managers to understand their needs and ensure platform stability. New Business Generation: Utilize your knowledge of our digital offerings to manage technical queries from prospective clients and contribute to new business development. Liaison Role: Serve as a liaison between Product, Service Management, and Customer Success, ensuring effective communication and collaboration. Documentation: Maintain comprehensive and up-to-date documentation to ensure clear communication and alignment across teams. Backlog Management: Prioritize and manage the product backlog, ensuring that tasks align with business goals and customer needs. What We Look For: Technical Savvy: Experience in product management, IT service management, or related fields is a plus. Familiarity with the Software Development Lifecycle: A solid understanding of the development lifecycle and best practices. Database Knowledge: Basic familiarity with SQL or other querying languages; experience with Splunk, Datalog, or similar monitoring tools is a plus. Effective Communication: Ability to communicate technical concepts to both technical and non-technical teams in a clear and concise manner. Risk Management: Ability to identify, highlight, and manage risks effectively within the project chain. Problem-Solving Mindset: Natural curiosity and strong analytical ability to understand challenges and develop effective solutions. Experience with Sunsetting: Experience with sunsetting applications and migrating clients to new platforms is highly desirable. About S&P Global Market Intelligence: At S&P Global Market Intelligence, we deliver unrivaled insights and leading data and technology solutions. Our team partners with customers to expand their perspective, operate with confidence, and make decisions with conviction. As a division of S&P Global, we are committed to providing deep, accurate, and insightful information that enables our clients to succeed in an ever-changing world. Why Join Us? Global Team: Work with a team of experts spread across different regions, enabling cross-border collaboration. Growth & Development: Access to a wide array of professional development opportunities within S&P Global. Inclusive Culture: Work in a culture that promotes inclusivity, empowerment, and mutual respect. Meaningful Impact: Your role directly impacts over 2,000 global clients, helping them manage their investor relations and engagement efforts.

Description The Sales Account Manager position at Crest Data in Hyderabad is an exciting opportunity for a dynamic and results-driven individual. As a Sales Account Manager, you will be responsible for building and maintaining strong customer relationships with ServiceNow clients, identifying new business opportunities, and achieving sales targets. This role requires a self-motivated individual with excellent communication and negotiation skills. Key responsibilities include client relationship management, new business development, achieving sales targets, maintaining product knowledge, leading negotiations, providing sales support, and collaborating with teams for a seamless customer experience. The ideal candidate should have 5+ years of sales and account management experience, a bachelor's degree (MBA a plus), a strong track record in sales, proficiency in CRM software, and a willingness to travel as needed. Responsibilities Build and nurture long-term relationships with existing clients. Understand client needs and provide tailored solutions to meet their objectives. Act as the main point of contact for client inquiries and concerns. Identify and pursue new business opportunities within the assigned territory or client base. Generate leads, conduct market research, and assess competitor activity. Develop and execute sales strategies to expand the customer portfolio. Set and achieve sales targets and quotas for the assigned territory or accounts. Create and implement sales plans and initiatives to drive revenue growth. Track and report on sales performance and provide regular updates to management. Maintain in-depth knowledge of the company's products and services. Educate clients on product features and benefits to address their needs effectively. Collaborate with technical teams to ensure a thorough understanding of offerings. Lead negotiations and contract discussions with clients. Close sales deals and secure contracts, ensuring favourable terms. Address client objections and resolve issues to achieve mutually beneficial agreements. Work closely with the sales support team to ensure seamless order processing and fulfillment. Provide post-sales support to clients and address any post-sale inquiries or concerns. Requirements 5+ Years of experience in Sales and Account Management. Bachelor's degree in Business Administration, Sales, Marketing, or a related field (MBA a plus). Proven experience as a Sales Account Manager or in a similar sales role. Strong track record of meeting and exceeding sales targets. Excellent communication, negotiation, and presentation skills. Ability to work independently and as part of a collaborative team. Proficiency in CRM software and sales tracking tools. Willingness to travel as needed within the assigned territory. Additional Information Candidate should be from hyderabad and will be working from client (Service Now) location Qualification : Bachelor's degree in Business Administration, Sales, Marketing, or a related field (MBA a plus).

Job title: Manager - Customer Facing Effectiveness Location: Hyderabad About the job Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. Job Summary As a Manager Customer Facing Effectiveness within our global Go-To-Market-Capabilities (GTMC) Team, you ll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes within the Customer Facing Hub. Main responsibilities: Design Incentives: Design, manage, and analyze incentive plans and focus on setting data-driven sales targets. Lead customer profiling and segmentation analysis ensuring a robust analysis to define target segments that are aligned with business objectives. Lead resource allocation and call planning analysis ensuring resource allocation strategies are based on segmentation insights to maximize sales force productivity. Lead performance tracking and reporting: Lead creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency Maintain effective relationship with the end stakeholders within the allocated GBU and tasks with an end objective to develop education and communication content as per requirement. Collaborate with other Customer Facing Hub Managers to ensure right data is being tracked and reported on for core processes (segmentation, incentives, ...). Secure adherence to compliance procedures and internal/operational risk controls in accordance with all applicable standards. Use latest tools/technologies/methodologies and partner with internal teams to provide support on all sort of regular and adhoc business analytics activities like build, maintenance, and enhancements of such systems Ability to work cross-functionally, gather requirements, analyse data, and generate insights and reports that can be used by the GBU Work collaboratively with the stakeholder teams to prioritize work and deliver on time-sensitive requests. Mentor the team on day to day as well as exceptional cases/ situations Monitor progress of work and provide solution to issues and queries About you Experience: 7+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry). Soft and Technical skills: Ability to leverage networks, to develop people, coach and give feedback, empower people.; Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.; High persistency and resilience.; Strong project management and planning skills.; Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.; Knowledge of industry-specific trends and market dynamics is a plus.; Strong numeracy, analytical skills and financial acumen. Education: Higher education in Business Administration, Finance or a similar field. Languages: Excellent knowledge of English language (spoken and written). Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave. Play an instrumental part in creating best practice within our Go-to-Market Capabilities. Qualification : Higher education in Business Administration, Finance or a similar field.

Position: Technical Consultant Location: Hyderabad, India Employment Type: Full-Time, Salaried Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is revolutionizing industrial operations by uniting front-line workers, back-office teams, and assets on a patented, Code-Free connected worker platform integrated with SAP and IBM Maximo. Our mobile-first SaaS solutions digitize and automate traditionally paper-based maintenance, operations, and supply chain processes for some of the world s largest brands like Shell, UNICEF, and Reckitt Benckiser. Backed by Tiger Global Management and Vista Equity Partners, we re on a mission to empower 350 million industrial workers globally by improving productivity, safety, and operational excellence. Role Overview: We are seeking a Technical Consultant to collaborate closely with customers, product managers, and professional services teams. You will define integration architectures, guide SaaS adoption, and lead the design and implementation of scalable cloud and middleware solutions aligned with customer IT strategies. This role blends architecture, hands-on implementation, and cross-functional collaboration to deliver innovative industrial SaaS integrations. Key Responsibilities: Cloud Architecture & Solution Advisory Engage with customer architects/SMEs to design secure, scalable cloud deployments (AWS mandatory; Azure/GCP optional) Recommend best practices for SaaS adoption, API strategy, middleware, and cloud security Define and enforce architectural standards and governance Integration Solutioning Analyze ERP/CRM systems (SAP PM/MM, Maximo, Salesforce, Oracle) and design middleware integrations (CPI, BTP, MuleSoft, PI/PO, Dell Boomi) Lead integration planning and mapping workshops with clients ETL & Data Flow Enablement Architect ETL pipelines and data transformation rules ensuring clean, secure data flows Implement reliable data ingestion via APIs, OData, REST, SOAP, and event-driven methods Security, IAM & Compliance Implement best practices for data security including OAuth 2.0, OpenID, TLS/SSL, encryption (AES, RSA) Support identity federation (SSO, MFA, Azure AD, Okta) Ensure compliance with GDPR, CCPA, and other data privacy regulations Monitor security logs and support incident response Deployment & Customer Support Support solution deployment and post-go-live activities ensuring stability and performance Guide clients through testing, rollout, and knowledge transfer Collaboration & Enablement Serve as liaison between customers, product engineering, and delivery teams Provide enablement and training for client IT teams What You Bring: Bachelor s degree in Computer Science, IT, or related field 5-8 years experience in Enterprise SaaS Integration and Cloud Architecture Experience integrating SaaS with ERP/CRM systems (SAP PM/MM, Maximo, Oracle, Salesforce) Expertise in REST/OData/SOAP web services, middleware (CPI/BTP/MuleSoft/ESB), and scripting Hands-on experience with AWS (mandatory), Azure or GCP Strong knowledge of networking/security protocols (HTTPS, IPsec, TLS), IAM (SSO, MFA), API management Familiarity with integration/security tools (Postman, Swagger, Wireshark, Fiddler) Knowledge of encryption, data privacy laws, and secure API endpoint management Bonus: SAP backend experience, SMP SDK, SAP HANA, TOGAF certification, mobile field ops solutions, Connected Worker tech Startup mindset: adaptable, proactive, results-driven Soft Skills: Strong problem-solving and analytical thinking Excellent communication and client-facing skills Passion for innovation, customer success, and digital transformation Willingness to travel to client sites as needed Work with a highly innovative team and cutting-edge technology Grow your career in a fast-paced, entrepreneurial environment Collaborate with global brands on impactful projects Competitive salary and comprehensive benefits including medical insurance for family, paid parental leave, and generous PTO Continuous learning and development opportunities Inclusive and diverse workplace culture Innovapptive does not accept unsolicited resumes from recruitment firms. Innovapptive is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to protected characteristics under applicable laws. Qualification : Bachelors degree in Computer Science, IT, or related field.

Position: Implementation Consultant SCM Location: Hyderabad, India Employment Type: Full-Time, Salaried Travel: 0% - 10% Compensation: Base Salary, Bonus, Benefits About Innovapptive: Innovapptive is transforming industrial operations by uniting front-line workers, back-office teams, and assets through a patented, Code-Free connected worker platform integrated with SAP and IBM Maximo. Our mobile-first SaaS solutions digitize labor-intensive processes in maintenance, operations, and supply chain for leading global brands including Shell, UNICEF, and Reckitt Benckiser. Supported by Tiger Global Management and Vista Equity Partners, we empower 350 million industrial workers worldwide to work smarter, faster, and safer. Role Overview: As an Implementation Consultant SCM, you will lead the end-to-end implementation of Innovapptive s Inventory Management mobile solutions, focusing on Supply Chain, Inventory, and Warehouse Management. You will act as a functional consultant, working closely with customers to understand their business needs, deliver best-in-class mobile solutions integrated with SAP backend systems, and ensure successful project delivery following Innovapptive s project methodology. Key Responsibilities: Lead implementation activities for mobile solutions in Inventory & Warehouse Management, Supply Chain, Procurement, and Logistics domains. Serve as a functional consultant through the entire project lifecycle, delivering configuration, solution design, and integration support. Analyze customer business processes, identify gaps, and provide best practice recommendations aligned to product capabilities. Configure SAP MM, WM, SRM, and related modules, including Stock Transport Orders, Goods Movements, Cycle Counting, Barcoding, Handling Unit management, and more. Collaborate with development teams to translate business requirements into technical designs. Communicate effectively with clients, document requirements, and manage project deliverables. Understand integration touchpoints and support backend SAP connectivity. Support multiple projects in a fast-paced environment, maintaining high quality and timely delivery. What You Bring: 4+ years total experience, with 2+ years functional consulting in SAP MM and Supply Chain Management. Strong hands-on experience with SAP MM, WM, SRM modules and business processes such as P2P, inventory management, procurement, and logistics. Expertise in SAP standard functionalities: stock transport, goods issues, inbound/outbound deliveries, RF/barcode processing, handling units, quality notifications, and PM work orders. Experience configuring workflows, master data replication, and user setup in SAP SRM. Ability to analyze and solve complex problems, leveraging SAP SD and CRM knowledge as needed. Excellent communication, client interaction, and documentation skills. Self-motivated, capable of working independently or as part of a team. Experience leading teams or coordinating project activities is a plus. Strong analytical and problem-solving mindset. What We Offer: Positive, innovative, and entrepreneurial work culture. Opportunities to work on impactful projects with global brands. Competitive salary and benefits including family medical insurance, paid parental leave, and generous PTO. Continuous learning and development through access to technical and product courses. Bi-annual performance reviews and OKR-driven growth environment. Participation in interest groups and team activities (Toastmasters, sports, book clubs, music). Innovapptive does not accept unsolicited resumes from search firms. Innovapptive is an equal opportunity employer and values diversity and inclusion. Qualified candidates will be considered without regard to any protected status under applicable laws.

Job Title: Presales Engineer Location: Hyderabad, India About the Role As a Presales Engineer at Kanerika, you will play a pivotal role in crafting compelling solutions that resonate with clients and drive business success. You'll collaborate closely with sales, delivery, and solutioning teams to respond to client opportunities with precision, agility, and strategic insight. Key Responsibilities Customer Engagement & Soft Skills Communicate effectively with stakeholders at all levels, including C-level executives. Build strong, trust-based relationships to facilitate smooth project execution. Ask insightful questions to uncover hidden client needs and context. Leverage collaboration tools such as MS Teams, OneDrive, calendars, and proposal templates efficiently. Deliver compelling presentations tailored to the audience, emphasizing value and fit. Support negotiation efforts related to resources, estimates, and timelines. Agility & Responsiveness Lead bid kickoffs with speed and precision, aligning the right internal teams. Maintain strict adherence to bid timelines and planning processes. Ensure timely follow-ups and reminders throughout the bid lifecycle. Demonstrate proactive risk identification and early deliverable planning, such as mock-ups and early win themes. Delivery Quality & Process Compliance Ensure consistently high-quality, well-articulated language across proposals. Customize document structures based on standard templates or RFP-specific requirements. Guarantee completeness and accuracy of functional, technical, and creative proposal content. Comply with internal processes and maintain a knowledge repository. Produce visually polished documents with consistent formatting and adherence to brand or client standards. Strategic Intelligence & Value Addition Provide the bid team with valuable insights on client industries, competition, and potential budgets. Identify and empathize with underlying customer challenges. Weave win themes throughout proposals and craft compelling executive summaries. Validate proposed solutions and estimates critically and constructively. Ensure the executive summary is factually accurate and strategically impactful from the outset. Leveraging Organizational Expertise Curate and include relevant case studies aligned with the client s context. Engage the best internal experts based on opportunity specifics. Apply learnings from previous presales efforts to enhance new deliverables. Collaborate with support functions such as Legal, HR, and Information Security when needed. Qualifications & Requirements Must-Have MBA from a reputed institute. Minimum 3 years of experience in IT Presales. Soft Skills Excellent written and verbal communication. Strong presentation and interpersonal skills. Adaptable, diligent, and collaborative work ethic. Technical Skills Solid understanding of presales methodologies and lifecycle. Foundational knowledge of business analytics and AI concepts. High levels of emotional and intellectual intelligence (EQ & IQ). Culture & Perks Open Door Policy: Transparent communication across all levels. Open Office Environment: Encourages collaboration and innovation. Flexible Working Hours: Empowering work-life balance. Employee Referral Program: Incentives for bringing in top talent.

Business Development Representative (BMS) Location: Hyderabad Company: Smart Joules Employment Type: Full-time About Smart Joules Smart Joules is a leading provider of energy efficiency solutions, transforming the way commercial buildings consume energy. Our cutting-edge Building Management Systems (BMS) use real-time analytics and smart automation to deliver measurable cost savings and carbon footprint reductions. We are on a mission to create a sustainable future by empowering organizations to manage energy smarter. Role Overview We re looking for a dynamic Business Development Representative to drive the growth of our BMS solutions across commercial sectors. If you have a passion for sustainability, a knack for consultative selling, and a deep understanding of energy management technologies, we d love to have you on board. Key Responsibilities Identify & Prospect: Research and engage with commercial sector clients who can benefit from Smart Joules BMS offerings. Sales Engagement: Conduct product demonstrations, presentations, and client meetings to effectively communicate value propositions. Consultative Selling: Collaborate with technical teams to design customized BMS solutions tailored to client needs. Pipeline Management: Maintain an organized sales pipeline, follow up diligently, and close deals to meet revenue targets. Client Relationship Management: Build long-term relationships with key decision-makers and stakeholders. Reporting & Insights: Prepare proposals, sales reports, and provide feedback for continuous product and strategy improvement. Requirements Bachelor's degree in Business, Engineering, or a related field. Proven experience in B2B sales, ideally within building management systems, energy management, or sustainability solutions. Strong technical understanding of BMS, HVAC, and energy-saving technologies. Excellent communication, negotiation, and presentation skills. Self-motivated, target-driven, and able to work independently or collaboratively. Willingness to travel as needed. Preferred Qualifications Prior experience in energy efficiency or sustainability sectors. Existing network within the commercial real estate, healthcare, retail, or hospitality industries. Familiarity with CRM tools (e.g., Salesforce, Zoho CRM). Contribute to impactful work that drives sustainability and reduces carbon emissions. Work in a collaborative and mission-driven environment. Opportunities for career growth, training, and professional development. Be part of a team that s revolutionizing how buildings think and operate. Apply today and help shape a greener, smarter tomorrow. Qualification : Bachelor's degree in Business, Engineering, or a related field.