Client Service Lead Jobs in Bengaluru

AI Agent Engineer Location: Bengaluru About Us: Observe.AI Observe.AI is the leading AI agent platform for customer experience. We enable enterprises to deploy AI agents that automate customer interactions, delivering natural conversations with predictable outcomes. Our platform combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. We also empower teams to guide and augment human agents with AI copilots, while analyzing 100% of interactions for insights, coaching, and quality management. Leading companies like DoorDash, Affordable Care, Signify Health, and Verida rely on Observe.AI to accelerate service speed, increase operational efficiency, and strengthen customer loyalty across all channels. We re looking for an AI Agent Engineer to take the lead in building and deploying enterprise-grade Voice, Chat AI agents, and AI Copilot solutions. This role is hands-on, customer-facing, and crucial for bringing AI solutions to life from design and integration to deployment and optimization. As an AI Agent Engineer, you'll **own the end-to-end lifecycle of AI agents**: from building and integrating them to testing, deploying, and tuning performance to meet client requirements. What You ll Be Doing: AI Agent Development & Deployment: Take full ownership of building and deploying AI agents, including designing prompts, workflows, integrations, telephony setup, and evaluation forms. Client Engagement & Demos: Lead weekly client demos, showcase progress, gather feedback, and act as the primary technical contact once the solution is defined. Systems Integration: Configure and integrate APIs, handle data mappings, manage authentication, error handling, and connect AI agents to CRMs, databases, or knowledge systems. Telephony Integration: Set up and optimize SIP/CCaaS/PSTN routing, configure fallbacks, pass metadata, and troubleshoot call quality issues. Optimization & Iteration: Continuously monitor agent performance, refine prompts, conduct iterative tests, and ensure agents meet automation and containment targets. Strategic Consultation: Translate customer requirements into actionable solutions, while working consultatively to unblock challenges related to security, connectivity, or knowledge ingestion. Collaboration with Engineering: Work alongside the product and engineering teams for deeper technical fixes and platform improvements, while leading client delivery independently. What You ll Bring to the Role: 3+ years of experience in conversational AI, ML engineering, or system integration, with hands-on delivery of AI/LLM-based solutions. Strong expertise in prompt engineering, workflow building, API integration, and telephony systems (SIP, Twilio, Amazon Connect, etc.). Familiarity with Large Language Models (GPT, Claude, Gemini) and orchestration frameworks like LangChain and LlamaIndex. Solid ML knowledge in areas such as embeddings, retrieval-augmented generation (RAG), evaluation frameworks, and fine-tuning models for optimal performance. Proficiency in programming languages such as Python, JavaScript, or similar. Customer-facing experience, with the ability to lead deep technical discussions and conduct weekly project demos. A strong problem-solving mindset, with the ability to find workarounds, unblock integrations, and adapt to unique customer ecosystems. Bachelor s degree in Computer Science, Engineering, or a related technical field. Experience with Integration Platform-as-a-Service (iPaaS) providers such as n8n, Zapier, or similar, and a strong understanding of API integrations and data flow management. Extensive hands-on experience with telephony integrations, including protocols like SIP, PSTN, and other telephony technologies. Perks & Benefits: Medical Insurance: Comprehensive medical coverage and free online doctor consultations. Generous Leave Policies: Annual privilege and sick leave (as per Karnataka S&E Act), national and festive holidays, plus parental leave. Learning & Development Fund: Support for continuous learning and professional development. Fun Team Culture: Regular fun events to foster a collaborative and engaging work environment. Flexible Benefit Plans: Tax-saving benefits (meal cards, PF, etc.) and other flexible benefit options. Qualification : Bachelors degree in Computer Science, Engineering, or a related technical field

Manager Commercial Sales and Leasing Location: Bengaluru About Sumadhura Infracon Pvt. Ltd. Sumadhura Infracon Pvt. Ltd. is a leading real estate development firm with over 30 years of experience in Bengaluru and Hyderabad. With a strong commitment to quality and on-time delivery, we have successfully completed over 11 million sqft of projects and have an additional 40 million sqft under development. Our diverse portfolio includes commercial, co-living, and other verticals, catering to the evolving needs of India s real estate market. Role Overview We are seeking a dynamic Manager Commercial Sales and Leasing to join our team in Bengaluru. This full-time, on-site role will involve managing the day-to-day operations of commercial sales, developing strategic business plans, and executing communication strategies to drive growth and enhance customer service. Key Responsibilities Manage commercial sales operations and leasing processes. Develop and implement business plans to achieve sales targets. Build and maintain strong client relationships, ensuring high levels of customer satisfaction. Lead negotiations and present commercial offerings to potential clients. Oversee and execute communication strategies to promote services and attract clients. Collaborate with internal teams to ensure seamless execution and delivery of services. Qualifications Proven experience in commercial real estate sales and leasing. Strong business planning, sales management, and negotiation skills. Excellent communication and customer service abilities. Ability to foster and maintain client relationships. A Bachelor s degree in Business Administration or a related field. If you're passionate about real estate and have a knack for sales and business development, we d love to hear from you! Qualification : Bachelors degree in Business Administration or a related field

Position: Senior Associate - Logistics - US Voice Process Department: Logistics & Linen Operations, Fleet Operations Employment Type: Full time Location: Bengaluru Overview Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 14 international markets, and we re currently in the process of expanding further across Europe, Asia, and North America. We are currently looking for a Senior Associate Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You ll make a difference: Reporting to the Senior Division Manager, as the Senior Associate Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers: Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support: Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance: Investigate and correct any errors made by partner drivers. Mentorship: Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership: Lead projects to improve our operations. Required skills: Bachelor s degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Qualification : Bachelors degree or equivalent

Associate Implementation Location: Bengaluru Work Type: Full-Time About Intugine Every day, countless physical goods from dairy and snacks to electronics and automobiles travel through complex supply chains before reaching consumers. Brands managing these operations often struggle with timely deliveries, customer satisfaction, and operational cost control. Intugine Technologies is a global leader in multimodal supply chain visibility, helping over 75 major enterprises including Philips, Flipkart, Xiaomi, Diageo, Myntra, Swiggy Instamart, and Mahindra Logistics optimize operations, reduce logistics costs, and delight customers through our advanced visibility platform across air, land, sea, and rail. Role Overview As an **Associate Implementation**, you will be crucial in delivering seamless onboarding and integration of Intugine s solutions for our mid-market customers. You ll oversee end-to-end implementation, drive operational excellence, and act as the key liaison between clients and internal teams. This role offers a blend of hands-on technical setup, process design, and customer engagement. Key Responsibilities Lead the complete implementation of Intugine s platform at customer sites, ensuring projects are delivered on time and meet client requirements. Travel to client locations to understand their unique needs, provide training, and build strong relationships. Design, establish, and continuously improve implementation processes for efficiency and client satisfaction. Collaborate closely with the technical team to configure software solutions and troubleshoot issues. Define and monitor KPIs to track project health and success. Implement systems and workflows that guarantee adherence to client specifications and service levels. Research new product offerings and develop implementation frameworks for their rollout. 1-2 years of experience in product or SaaS implementation, preferably in B2B environments. Ability to balance big-picture thinking with meticulous attention to detail. Strong communication and interpersonal skills to engage diplomatically with diverse stakeholders. Excellent time management, prioritization, and delegation capabilities. Knowledge of Supply Chain Management (SCM) is a plus. Creative mindset with a passion for innovation and process improvement. Self-driven, responsible, and capable of working autonomously. Highly organized and adept at managing multiple tasks simultaneously. Proficient in English (native speakers a bonus). Perks at Intugine Comprehensive Health Coverage Personal Development Budget for upskilling Flexible Working Hours Open Door Policy Say goodbye to cubicles! Generous Parental Leave Documented Equal Pay Policy (since 2025) Education Assistance to support your growth Complete Ownership & Work Autonomy Life Skills Training (tax planning, investments, mental well-being, health & fitness) Company Outings because fun matters! Paid Time Off your well-being is our priority

Deputy General Manager Operations Location: Bengaluru Employment Type: Full-Time About the Role: We are seeking a dynamic and strategic Deputy General Manager Operations to lead the operations of Brookfield Properties campuses in Bengaluru. This role is ideal for a seasoned hospitality or property operations professional with 10+ years of experience in managing large-scale, customer-centric environments. As DGM Operations, you will oversee all aspects of campus operations, facilities management, P&L oversight, client services, and team leadership. Your goal will be to deliver exceptional tenant experiences, drive operational efficiency, and ensure brand alignment with Converge s placemaking vision. Key Responsibilities: 1. Strategic Operations & Property Management Lead end-to-end operations of campuses across the city/region. Ensure best-in-class building management aligned with hospitality standards. Oversee preventive maintenance, capital improvements, vendor contracts, and infrastructure upgrades. Monitor and optimize service delivery through structured reporting formats (SLAs, audits, monthly reports). Support event planning, catering services, and space on hire operations. 2. Financial Management & Revenue Growth Develop and manage annual operating budgets for city/regional campuses. Analyze financial reports, track performance against budgets, and identify cost-saving opportunities. Execute capital expenditure (CapEx) plans and drive operational cost reduction initiatives. Identify and implement income-generating services and amenities. Collaborate with the leasing team to support office space leasing in alignment with business plans. 3. Team Leadership & Collaboration Lead cross-functional campus teams including Operations, F&B, Events, Tenant Relations, and more. Establish training, SOPs, and KPIs to drive productivity and service excellence. Foster a culture of performance, safety, and continuous improvement. Work closely with internal stakeholders including Strategy, Leasing, Technology, and Marketing teams. 4. Client & Tenant Experience Build and maintain strong tenant relationships to ensure a superior experience. Regularly conduct tenant satisfaction surveys and develop action plans based on feedback. Use data insights to improve campus operations and user engagement. Drive tenant onboarding and offboarding processes to ensure seamless experiences. 5. Safety, Compliance & Sustainability Ensure compliance with fire safety, legal, health, and environmental standards. Oversee internal and external audits, documentation, and facility maintenance. Drive sustainability initiatives and CSR programs within operations. Essential Skills & Attributes: Strong commercial acumen and a customer-first mindset. Proven leadership and people management capabilities. Excellent communication, negotiation, and stakeholder management skills. Strategic thinker with the ability to execute operational plans effectively. High attention to detail and ability to manage multiple priorities under pressure. Technologically adept with an understanding of digital tools and platforms. Key Performance Indicators (KPIs): Campus revenue growth and P&L performance Converge app adoption and engagement metrics Successful launch and performance of new amenities Tenant satisfaction and Net Promoter Scores (NPS) Employee engagement and productivity metrics Optimization of space-on-hire utilization Preferred Qualifications: Bachelor's degree (minimum 3 years); postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus. 10+ years of experience in operations leadership within hospitality, real estate, or facilities management. Demonstrated success in leading large teams and complex, customer-facing environments. Strong focus on innovation, continuous improvement, and client satisfaction. This role is a unique opportunity to lead transformative operations in a fast-paced, high-growth environment impacting thousands of tenant employees daily. Qualification : Bachelor's degree postgraduate or professional qualifications in hospitality, facilities/property management, or business are a plus

Technical Project Manager Department: CoR Support Location: Bangalore About Acqueon: Acqueon is a leader in conversational engagement software, empowering customer-centric brands to proactively connect with consumers across voice, messaging, and email. Leveraging AI-driven technology, data platforms, and predictive models, we help over 200 global enterprises maximize every customer interaction improving sales, enhancing service, boosting collections, and fostering customer loyalty. At Acqueon, we re driven by a bold vision: to create friction-free, delightful, and referral-worthy customer experiences. Role Overview: We re seeking an experienced and dynamic Technical Project Manager to lead the successful deployment of Acqueon s solutions across enterprise clients. You will manage the full project lifecycle from discovery to go-live collaborating closely with cross-functional teams and ensuring timely, high-quality delivery of our customer engagement products. This role is remote-first but may occasionally require on-site visits to client locations. Key Responsibilities: Lead end-to-end management of Acqueon product implementation projects for enterprise clients. Guide and mentor a team of 2 4 implementation engineers through all project phases. Create, maintain, and monitor detailed project plans, identifying milestones, deliverables, dependencies, and timelines. Proactively identify, assess, and mitigate project risks and issues. Act as the primary liaison between the client, internal stakeholders, and technical teams. Drive internal and external communications, ensuring clarity and alignment at all project stages. Facilitate project status meetings, distribute meeting notes, and track action items. Build and maintain long-term client relationships, ensuring satisfaction post-deployment. Own the post-implementation relationship, advocating for the client and supporting ongoing success. Required Qualifications & Experience: 7+ years of experience managing complex technical projects, preferably in B2B SaaS or enterprise technology environments. Proven experience in client-facing roles, particularly in customer onboarding, implementation, or professional services. Ability to translate complex technical concepts into clear, actionable insights for stakeholders. Experience working with cross-functional, remote, and global teams including follow-the-sun support models. Familiarity with contact center technologies, CRM platforms, or communication APIs is a plus. Strong organizational and problem-solving skills, with a track record of on-time delivery. Excellent verbal and written communication skills; ability to communicate effectively with stakeholders at all levels. Hands-on experience with tools such as JIRA, Confluence, Trello, Asana, or MS Project. Preferred Experience: Experience working in growth-stage startups and scaling implementation/support functions. Background in managing Tier-1 support teams or technical escalations. Technical understanding of web-based applications, APIs, and enterprise software integration. Willingness to work in a 24/7 support model, including coordination with international clients and teams. Key Attributes for Success: Proactive and self-driven, with a get-it-done attitude. Able to multitask and prioritize in fast-paced environments. Passionate about customer success and delivering impactful outcomes. Adaptable leadership style and cultural awareness in working with global teams. Calm under pressure with a strong sense of ownership and accountability. If you're ready to make a significant impact in a high-growth, AI-driven environment and help shape the future of customer engagement, we d love to hear from you.

Job Title: Business Development Executive / Manager Location: Bengaluru No. of Positions: 1 2 Industry: Home Automation & AV, Building Automation Joining: Immediate About EBSL Automat Pvt. Ltd. EBSL Automat Pvt. Ltd. is a leading innovator in smart home automation solutions, committed to enhancing the comfort, convenience, and security of modern homes. Our portfolio includes a wide range of wired (KNX) and wireless (Wi-Fi, Zigbee) smart systems that simplify daily living and elevate the user experience. We re passionate about transforming spaces into intelligent, connected environments. Position Overview We are looking for an ambitious and tech-savvy Business Development Executive / Manager to expand our presence in the growing home automation market. The ideal candidate should have proven experience in sales, client engagement, and smart home technology, with a strong focus on KNX and wireless systems. You will play a critical role in driving revenue, building partnerships, and delivering tailored automation solutions to a premium clientele. Key Responsibilities Market Research & Strategy Identify trends, customer needs, and business opportunities within the home automation segment. Analyze market data, customer feedback, and competitor offerings to shape effective go-to-market strategies. Lead Generation & Prospecting Generate leads through client site visits, referrals, online platforms, and networking with architects, builders, contractors, interior designers, and consultants. Qualify prospects by assessing their needs, project scope, and budget alignment. Client Engagement & Relationship Building Build strong, long-lasting relationships with clients and key stakeholders in the industry. Understand customer pain points and provide tailored automation solutions, ensuring a high level of satisfaction. Sales Presentations & Proposals Conduct in-depth product demonstrations showcasing KNX and wireless automation systems. Prepare customized proposals, quotes, and contracts that align with client requirements and business goals. Sales Pipeline & Coordination Manage and track the entire sales cycle from lead to closure ensuring timely follow-ups and accurate reporting. Work closely with the technical and project teams to ensure smooth project execution and post-sale support. Business Growth & Market Expansion Identify cross-selling and upselling opportunities through existing client networks. Drive revenue growth by executing sales strategies to meet and exceed monthly, quarterly, and yearly targets. Qualifications & Skills Must-Have: Bachelor s degree in Business, Marketing, Engineering, or related field. Minimum 1+ years of experience in home automation and 2+ years of total work experience. In-depth knowledge of KNX, Wi-Fi, Zigbee and smart home technologies. Strong communication, negotiation, and presentation skills. Comfortable with local travel (10+ client visits/week). Proficient in CRM tools, Microsoft Office, and sales platforms. Commitment to a minimum 2-year tenure. Good-to-Have: Strong professional network with architects, interior designers, and builders. Skilled in closing deals and handling objections. Team-oriented mindset with the ability to align with marketing, technical, and customer service teams. Awareness of emerging trends in smart home and building automation sectors. If you're a motivated professional ready to shape the future of smart living and work in a high-impact role, EBSL Automat welcomes you to join our team and grow with us. Qualification : Bachelors degree in Business, Marketing, Engineering, or related field.

Position: Senior Architect Design & Build Location: Bangalore Experience: 6 12 Years (Preferably in Commercial Interior Fit-Out Projects Design & Build, IPCs, or General Contracting) Role Overview: We are looking for a highly experienced and creative Senior Architect to lead design initiatives in commercial interior fit-out projects. This role requires a strategic thinker who can translate client visions into functional, aesthetically appealing spaces, while ensuring technical accuracy and compliance with regulations. The ideal candidate will bring expertise in architectural planning, space management, and project execution in a fast-paced design and build environment. Key Responsibilities: Create building designs and detailed architectural drawings both manually and using CAD tools. Lead client meetings to understand spatial needs and design intent, and translate these into feasible design solutions. Prepare space planning layouts, client presentations, technical documentation, and product recommendations. Modify and refine designs throughout the project lifecycle to ensure compliance with structural and regulatory standards. Collaborate with internal teams and external professionals, including service engineers, construction managers, and quantity surveyors. Oversee design implementation and coordination across all project phases, from concept to completion. Apply for planning permissions and consult with legal and regulatory authorities as needed. Support business operations by participating in client interactions, presentations, and events. Assist in product selection, placement, and pricing based on design requirements and budget constraints. Regularly visit sites, attend meetings, and supervise on-site execution to ensure design alignment and quality control. Qualifications & Skills Required: Bachelor s Degree in Architecture; Postgraduate Degree in Construction Management is a plus. 6 12 years of professional experience in commercial interior architecture (preferably in a Design & Build or IPC environment). Strong portfolio showcasing commercial fit-out projects and space planning expertise. Excellent design, drafting, and CAD skills. High levels of creativity, attention to detail, and technical acumen. Effective organizational, time management, and multitasking abilities. Strong interpersonal and communication skills. Willingness to travel and work under tight deadlines and budget constraints. Strong teamwork and leadership qualities with the ability to collaborate across disciplines. Qualification : Bachelors Degree in Architecture; Postgraduate Degree in Construction Management is a plus.

Job Title: Application Support and Database Administrator Location: Bengaluru, India Experience: 3 6 Years Service Line: Cloud & Infrastructure Services Educational Qualifications: Master of Engineering, B.E., B.Tech, B.Sc Role Overview: Join our Infosys delivery team as an Application Support and Database Administrator where you will play a vital role in ensuring the smooth design, development, validation, and ongoing support of enterprise applications and databases. Your efforts will directly contribute to delivering superior service quality and client satisfaction in a dynamic technology environment. Key Responsibilities: Collaborate with clients and internal teams to gather detailed requirements and translate them into technical system specifications. Lead and participate in project estimations to provide accurate input on effort and resource requirements to Technology Leads and Project Managers. Support design, development, and validation activities to ensure the reliability and efficiency of applications and database systems. Monitor, troubleshoot, and maintain application and database performance, ensuring minimal downtime and rapid issue resolution. Contribute to continuous improvement initiatives, optimizing systems and processes to support digital transformation journeys. Who You Are: A proactive professional with a strong understanding of application support and database administration best practices. Skilled at working collaboratively across teams with excellent communication and problem-solving skills. Passionate about leveraging technology to drive business value and client satisfaction. Qualification : Master of Engineering, B.E., B.Tech, B.Sc

Manager Client Services GetThere Support Team Location: Bengaluru, Karnataka, India Employment Type: Full-time About Serko Serko is a leading global technology platform revolutionizing business travel and expense management. We connect passionate travelers and technologists through the world s premier business travel marketplace. As an equal opportunity employer, we celebrate diversity and inclusion, fostering an authentic and collaborative workplace culture. Join us as we expand our footprint in India and transform corporate travel with innovative solutions. Position Overview: Manager Client Services GetThere Platform Serko is hiring an experienced Application Manager to lead our Bengaluru-based support team for GetThere, a multi-GDS (Global Distribution System) online booking tool trusted by thousands of corporate clients worldwide. This role combines hands-on case management with strategic team leadership to ensure exceptional customer support and operational excellence. Key Responsibilities Lead & Mentor Support Team: Manage and develop the Bangalore-based GetThere customer support team, ensuring efficient resolution of day-to-day client cases. Case Management: Personally handle complex customer issues, delivering timely and high-quality support solutions. Process Improvement: Design and implement optimized support workflows to enhance team productivity and customer satisfaction. Cross-functional Collaboration: Coordinate with global teams to align on support strategies and share industry best practices. Reporting & Analytics: Track key support metrics and prepare detailed reports to guide leadership decisions. Required Skills & Qualifications Proven experience managing application support teams, ideally in the travel technology or SaaS sectors. Strong knowledge of travel industry GDS platforms such as Sabre, Amadeus, and Travelport. Proficiency in Microsoft Office Suite (Outlook, Word, Excel). Exceptional problem-solving skills with the ability to perform under pressure. Excellent communication and leadership capabilities. Bachelor s degree in Information Technology, Business, or a related field. Competitive Salary & Benefits: Attractive base pay with medical benefits and discretionary incentives linked to individual and company performance. Career Growth: Access to dedicated learning & development platforms and opportunities to shape your career path. Flexible Work Policy: Supportive work environment promoting work-life balance. Innovative Culture: Collaborate with engaged teams driven to deliver impactful, high-quality business travel solutions. Apply today to join Serko s fast-growing Bengaluru hub and be part of the future of global business travel technology! Qualification : Bachelors degree in Information Technology, Business, or a related field.

Customer Experience Manager II (EST Shift Bangalore, India) Location: Bangalore, India Work Shift: EST (5:30 PM IST 2:30 AM IST) Job Type: Full-Time | Customer Support | Cloud Technology Job Overview We are looking for a highly motivated and experienced Customer Experience Manager II to join our dynamic Customer Support team. In this role, you will be responsible for managing strategic enterprise accounts, ensuring superior customer satisfaction, and driving proactive customer success strategies. You will serve as the primary point of contact (POC) for customer escalations, technical issues, and account health, while ensuring Rubrik delivers a world-class customer experience in the cloud data management space. Key Responsibilities Build strong relationships with key customer stakeholders and deliver a seamless support experience. Act as the escalation owner and trusted advisor for complex technical and service-related issues. Train customers on how to engage with Rubrik s support portal, submit tickets, and track issues effectively. Utilize Salesforce CRM to monitor account health and detect patterns that may lead to service disruptions. Proactively identify risks and initiate actions to drive customer retention and account stability. Collaborate with cross-functional teams including Engineering, Technical Support, and Sales Engineering. Create and deliver Root Cause Analysis (RCA) documentation and customer-facing status updates. Work closely with internal teams to ensure timely issue resolution and a proactive support approach. Lead project management activities during critical incidents and escalations. Deliver weekly performance and progress reports to internal stakeholders and customer teams. Qualifications and Skills Minimum 8 years of experience in customer experience management, technical support leadership, or enterprise account management roles. Proficiency with CRM platforms, especially Salesforce. Strong communication skills with the ability to deliver clear written documentation and customer updates. Hands-on technical knowledge in: Networking protocols Data storage systems Backup and disaster recovery solutions Cloud platforms (e.g., AWS S3, Microsoft Azure) Hypervisors (VMware, Hyper-V) Experience managing virtual cross-functional teams in a high-pressure environment. Proven ability to handle customer escalations and implement preventive measures. Familiarity with storage vendor ecosystems and best practices in enterprise IT environments. Bachelor s degree in Computer Science, IT, Business, or related field (Advanced degree is a plus). Willingness to travel for client engagements and team collaboration as needed. Preferred Competencies Background in cloud computing, SaaS support, or data protection technologies. Certifications in project management or cloud platforms (e.g., AWS, Azure). Ability to lead with a customer-first mindset and ensure customer loyalty through proactive engagement. Join Rubrik and be part of a company at the forefront of cloud data security, backup solutions, and customer-centric innovation. You ll work with leading technologies, support high-value enterprise clients, and help shape the future of data management in the cloud.

Product Marketing Manager, India Location: Bangalore, India Full Time Company: Meta Meta is looking for a Product Marketing Manager to drive the adoption and growth of advertising solutions for customers across Facebook, Instagram, WhatsApp, and future Meta applications. The ideal candidate will have experience partnering closely with product and sales leaders to deliver successful product revenue and product adoption programs within a fast-paced digital marketing environment. The Product Marketing Manager will independently lead strategic planning and execution in support of channel marketing efforts, representing the full product roadmap and Meta s suite of products and solutions to external clients and partners. Success in this role requires a deep understanding of the advertising market and Meta s advertising products, as well as strong client service skills and the ability to work effectively in a dynamic, cross-functional, and distributed team environment. The ideal candidate will also have experience influencing stakeholders within the organization, including product and sales leaders around the world. Responsibilities: Become the product go-to-market expert for priority ad products and drive product growth and adoption for large advertisers in India. Strategically drive business performance and product adoption goals by managing executive-level relationships and navigating internal and external stakeholders to align and drive execution. Plan and execute local go-to-market strategies including delivering product trainings, client segmentation, product positioning, and creating compelling narratives to drive business outcomes. Partner with cross-functional teams to conduct tests, validate proof points for key products, and scale successful learnings. Act as the voice of the market to global product teams, influencing product strategy and roadmapping by providing market feedback and data-backed insights. Minimum Qualifications: BA/BS degree or equivalent. 6+ years of professional experience in product marketing and digital advertising or related fields. Proven track record of setting priorities, problem-solving, and independently executing on strategic initiatives. Experience influencing stakeholders at various levels, including cross-functional teams and C-level executives. Experience working in a fast-paced, entrepreneurial environment, with the ability to adapt quickly and escalate issues as needed. Strong communication and interpersonal skills, with a commercial and data-driven mindset. Experience conducting market research, analyzing data, and building business cases to influence product management decisions. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. Since the launch of Facebook in 2004, Meta has revolutionized social connectivity. With apps like Messenger, Instagram, and WhatsApp, Meta has empowered billions of users worldwide. Now, Meta is moving beyond traditional 2D screens to create immersive experiences in augmented reality and virtual reality, paving the way for the next evolution in social technology. Join Meta and help us shape the future of digital connection beyond the constraints of screens, distance, and even the rules of physics! Equal Employment Opportunity: Meta is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics. Qualification : BA/BS degree or equivalent.

Client Partner, eCommerce & Retail Location: Bangalore, India Full Time Company: Meta Meta is looking for a dynamic and strategic Client Partner to lead our advertising efforts for key players in the eCommerce and Retail sectors. This is a high-impact, individual contributor role reporting to the Industry Head, Social Commerce, Beauty & Retail. You will work closely with Client Solutions Managers and cross-functional teams to drive performance and brand adoption across Meta platforms. This position offers the opportunity to be part of a fast-growing team that is instrumental to Meta s success in India. The ideal candidate will have deep industry knowledge, strong analytical skills, and proven stakeholder and account management experience within the Retail/eCommerce space. Key Responsibilities: Manage and grow long-term relationships with top-tier eCommerce and retail clients. Analyze market trends and client needs to position Meta as a key partner in achieving business and marketing objectives. Develop and execute vertical strategy to drive revenue growth across performance and brand-building products. Present compelling Meta value propositions using industry insights, client business cases, and platform-specific success stories. Serve as a trusted advisor to clients, ensuring they receive world-class service and support from Meta teams. Drive and exceed KPIs including sales targets, customer acquisition, retention, and pricing goals. Act as the voice of the eCommerce & Retail vertical internally, collaborating with cross-regional teams to drive client outcomes and product innovation. Minimum Qualifications: 7+ years of experience in Marketing, Brand Management, Product Management, or B2B Sales. Consistent track record of meeting or exceeding sales targets and driving business growth. Proven ability to influence C-level stakeholders and drive strategic conversations. Strong analytical problem-solving skills to translate marketing challenges into measurable outcomes. Entrepreneurial mindset and hands-on execution capabilities in dynamic, evolving environments. Experience with digital media, online advertising platforms, and marketing agencies. Preferred Qualifications: Experience in the eCommerce or Retail sector. Strong relationships with marketing heads/brand teams. BA/BS Degree. Understanding of Digital Marketing trends and ad-tech solutions. About Meta: Meta builds technologies that help people connect, find communities, and grow businesses. From Facebook and Instagram to Messenger and WhatsApp, our products empower billions of people globally. As we evolve toward immersive experiences through AR and VR, we continue to shape the next generation of social technology. Equal Employment Opportunity: Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, veteran status, disability, or any other legally protected status. Qualification : BA/BS Degree.

Technical Lead - L1 | Mumbai, India Country/Region: IN About Wipro Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in technology services and consulting. We deliver innovative digital transformation solutions across 65 countries with over 230,000 employees. Role Purpose The Technical Lead - L1 role focuses on supporting process delivery, overseeing the performance of Production Specialists, and resolving technical escalations. The role also involves developing the technical capability of the team and ensuring excellent client service. Key Responsibilities Process and Performance Management Review daily performance metrics and transactions for the team. Provide technical support and guidance to improve performance parameters. Track and resolve client queries in compliance with SLAs. Document trends from client issues to develop preventive measures. Technical Escalation & Troubleshooting Diagnose and resolve technical issues promptly and professionally. Escalate unresolved issues to relevant teams for timely resolution. Provide clients with step-by-step troubleshooting guidance. Follow up with clients to collect feedback and ensure service compliance. Capability Development and Training Mentor Production Specialists and improve their technical capabilities. Identify skill gaps and conduct targeted training sessions (triages). Stay updated with product changes through ongoing training programs. Share best practices with the team for continuous improvement. Team Management and Client Engagement Monitor team productivity, efficiency, and absenteeism. Track client feedback and performance metrics (Pulse score, NSAT/ESAT). Ensure client satisfaction by resolving technical queries and providing exceptional service. Key Performance Metrics Process: Number of cases resolved, compliance to SLAs, customer feedback (NSAT/ESAT). Team Management: Productivity, efficiency, absenteeism rates. Capability Development: Triages completed, technical test performance. Join Wipro and contribute to transformative digital solutions with cutting-edge technology. Be a part of our diverse, inclusive team where innovation thrives. Applications from people with disabilities are explicitly welcome.

Job Title: Pre-Sales Technical Project Manager Digital Transformation Location: Bangalore Experience: 12 18 Years Job Overview We are seeking a highly skilled and experienced Pre-Sales Technical Project Manager with 12-18 years of experience to lead the proposal efforts for Digital Transformation projects. The ideal candidate will possess a strong technical foundation, deep understanding of enterprise solutions, and significant expertise in managing pre-sales activities, including proposal development, solution architecture, and client engagement. You will play a critical role in designing innovative solutions, managing the pre-sales process, and ensuring successful outcomes for complex, enterprise-level projects. Key Responsibilities RFI/RFP Management: Lead and coordinate RFI/RFP responses, ensuring the development of competitive, customized solutions that meet client needs and demonstrate our capabilities. Pricing & Financial Models: Develop and validate pricing models, including presumptive scenarios for various service offerings, ensuring alignment with client requirements and organizational objectives. Risk Identification & Mitigation: Identify potential risks during the solutioning and transition stages and implement effective strategies to mitigate these risks. Change Management Governance: Design and define change management governance models to facilitate smooth project transitions and minimize operational disruptions. Cross-Functional Collaboration: Engage with key teams Legal, Risk & Compliance, IT Infrastructure, Operations, and Finance to ensure alignment on contractual documents (NDAs, MSAs, SOWs, LOEs, etc.) and compliance with organizational and regulatory standards. Knowledge Management: Maintain a dynamic repository of templates, case studies, and other materials to improve efficiency and share knowledge across teams. Required Skills & Experience Experience: 12-18 years of experience in managing Digital Transformation projects, with at least 7-10 years focused on pre-sales or solutioning roles in IT services or consulting. Pricing & Financial Expertise: Proven experience in building pricing models, conducting financial projections, and performing cost-margin analyses. Contractual Knowledge: Familiarity with contractual documents such as NDAs, MSAs, SOWs, and LOEs. Ability to work closely with legal and compliance teams to ensure proper documentation and alignment. Risk Management: Strong analytical skills with the ability to foresee potential risks during the solutioning and transition phases and proactively address them. Communication & Collaboration: Excellent verbal and written communication skills, with the ability to manage stakeholder relationships and collaborate cross-functionally across various teams. Technical & Business Alignment: Ability to bridge the gap between technical and business teams, ensuring alignment of solutions to meet both business objectives and technical requirements. Tool Proficiency: Proficiency in tools such as ChatGPT, Microsoft Excel, financial modeling platforms, and proposal documentation tools. This is an exciting opportunity for a talented Pre-Sales Technical Project Manager to make a significant impact by leading the charge on Digital Transformation proposals and solutioning. If you're a results-driven professional who thrives in a fast-paced, collaborative environment, we invite you to apply!

Job Title: Telecaller (IT Services) Location: Rajkot, Gujarat, India Key Responsibilities: Make outbound calls to potential clients to introduce our IT services. Understand client requirements and pitch suitable solutions. Schedule meetings and follow up with prospects. Maintain a database of leads and update call records in CRM. Achieve daily/weekly/monthly targets for lead generation. Handle inbound inquiries and provide basic service information. Collaborate with the sales team to ensure effective lead conversion. Requirements: 0-3 months of experience in telecalling, preferably in IT services. Any Bachelor's Degree Hindi Speaking skills is mandatory Strong verbal and written communication skills in Hindi and English (assuming English is also required for IT services). Basic understanding of IT services and solutions. Ability to handle objections and maintain professionalism. Self-motivated with a target-driven approach. Benefits: Competitive salary + incentives. Career growth opportunities in IT sales and business development. Training and support provided. Friendly and collaborative work environment. Qualification : Any Bachelor's Degree

About Intugine: Ever wondered how the physical goods we consume every day from your favorite dairy products and snacks to the latest electronics make their way to your doorstep on time and in perfect condition? The journey of these products is complex, spanning from sourcing, manufacturing, and storage, to being transported across an intricate global supply chain. Global brands often face challenges such as lack of visibility over their raw materials, delays in production, and tracking shipments across different transportation modes and geographies. At Intugine Technologies, we provide a best-in-class visibility platform that helps brands gain complete transparency over their supply chains, covering all transport modalities air, land, sea, and rail. Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, and improve key metrics like OTIF (On-Time In-Full), order-to-delivery turnaround time, as well as minimize dwell time and detention costs. Intugine is also a proud partner of India's National Logistics Policy, integrating with systems like FASTag, Port Community System, and Freight Operations Information System to provide even deeper insights. With over 75 global enterprise customers, including GE Healthcare, Flipkart, Titan, Diageo, Ultratech Cement, and Bridgestone, Intugine is at the forefront of transforming global supply chains. About the Role: Associate Manager - Customer Success The Associate Manager - Customer Success will play a vital role in the growth and operations of the business. This individual will take on a high level of responsibility, directly interacting with customers and service providers. As part of their role, they will manage and oversee the successful implementation of Intugine s solutions at mid-market customers, while ensuring optimal service delivery and continuous improvements in customer experience. Responsibilities: Lead the end-to-end implementation of Intugine s solution for mid-market customers, ensuring timely deployment and guiding the team through operational excellence processes. Travel to client locations to understand their needs, train them on Intugine s solutions, and build strong relationships. Collaborate with technical teams to configure and troubleshoot Intugine s software platform as per client specifications. Design, implement, and continuously improve processes, monitoring KPIs to ensure projects meet client requirements. Research and analyze new Intugine products and design processes for their implementation. Set up systems and processes that lead to 100% conformance to client specifications and requirements. Maintain strong communication with clients, managing expectations and addressing any technical issues or concerns. Requirements: 1-2 years of experience in product implementation, preferably in a B2B SaaS environment. Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously. Excellent communication and interpersonal skills, enabling you to deal diplomatically with various stakeholders. Knowledge of supply chain management (SCM) is a plus. A systematic approach to problem-solving, with a keen eye for both big-picture strategy and small daily tasks. Ability to work autonomously and assume responsibility. Strong written and spoken English skills. Creative and innovative mindset to introduce new concepts and drive improvements. Soft skills, including time management, prioritization, and delegation, are essential. Perks at Intugine: Employee Stock Options Take a slice of the pie and grow with us. Comprehensive Health Cover For you and your loved ones. Personal Development Budget Upskill yourself; we ve got the bill. Flexible Working Hours Set your own work hours. Open Door Policy No cubicles, open collaboration. Generous Parental Leave Because work comes second sometimes. Documented Equal Pay Policy Ensuring fairness. Education Assistance Let us help you soar to new heights. Work Autonomy Enjoy complete ownership over your work. Employee Life Skill Training Program Sessions on tax saving, investments, mental well-being, health, and fitness. Company Outings Unwind with your teammates, work can wait. Paid Time Off Your well-being is our priority. If you're ready to make an impact and grow with a company that s shaping the future of supply chain technology, Intugine is the place for you. Join us and be part of our journey!

About Databricks At Databricks, we are driven by our passion for enabling data teams to solve the world s most challenging problems from building the next mode of transportation to accelerating medical breakthroughs. We achieve this by creating the world s leading data and AI infrastructure platform, empowering our customers to leverage deep data insights to transform their businesses. Founded by engineers and customer-obsessed, we thrive on solving technical challenges, whether it s designing next-gen UI/UX for data interaction or scaling services and infrastructure across millions of virtual machines. And we re just getting started. The Opportunity As one of the first Engineering Managers in the Software Engineering team at Databricks India, you will be at the forefront of building infrastructure and products at scale for the Databricks platform. You will lead a talented team working on complex and highly scalable systems, contributing to multiple domains, including: Resource management infrastructure for big data and machine learning workloads scalable, secure, and cloud-agnostic. Reliable, scalable services and client libraries that handle massive amounts of data across multiple regions and cloud providers. Developer tools for operating services across different clouds and environments. Services and infrastructure at the intersection of machine learning and distributed systems. The Impact You Will Have Build and lead an exceptional engineering team by hiring and retaining top talent. Ensure high technical standards through robust processes (e.g., architecture reviews, testing) and foster a culture of engineering excellence. Define and execute long-term roadmaps, collaborating with engineering and product leadership. Coordinate execution and unblock cross-team projects, ensuring alignment and timely delivery. What We Look For 10+ years of experience with large-scale distributed systems, including strong expertise in testing, monitoring, and defining SLAs. Proven experience as a Software Engineering Leader, building and scaling engineering teams from the ground up. Strong technical background, with extensive experience managing high-performing software engineering teams. Proven ability to partner with Product Management, Sales, and Customers to develop innovative features and products. BS (or higher) in Computer Science or a related field. About Databricks Databricks is the data and AI company, trusted by more than 10,000 organizations worldwide, including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500. We help unify and democratize data, analytics, and AI through the Databricks Data Intelligence Platform. Founded by the original creators of Apache Spark, Delta Lake, MLflow, and the Lakehouse architecture, Databricks is headquartered in San Francisco with offices across the globe. Qualification : BS (or higher) in Computer Science, or a related field.

Job Title: Data Center Sales Specialist Location: Mumbai, India Experience: Minimum 10 years in Data Center or IT Solution Sales Job Description: Orient Technologies Ltd. is seeking an experienced Data Center Sales Specialist to join our DC Solution team. The role focuses on achieving personal and team sales targets by selling enterprise-grade Data Center Solutions to Corporate, Government, Banking, and Institutional clients. The candidate will be responsible for building client relationships, offering solutions, and driving business growth. Key Responsibilities: 1. Achieve Sales Targets Meet individual and team sales goals. 2. Business Development Acquire and develop new business from IT & ITeS sectors. 3. Profitability Planning Focus on cost control and profit planning in line with corporate objectives. 4. Lead Conversion Close deals from self-initiated calls or internal leads. 5. Payment Collection Ensure timely payment collection from customers. 6. Client Servicing Coordinate with support staff to ensure excellent service delivery. 7. Weekly Reviews Conduct regular reviews with managers and peers to track progress. 8. Customer Orientation Build long-term client relationships and explore broader sales opportunities. 9. Product Knowledge Attend product training sessions to stay updated. 10. Market Research Analyze customer profiles for effective positioning and impactful presentations. 11. Mentoring and Coaching Guide and develop the sales team. Product Line & Expertise: Selling Enterprise IT Solutions such as Data Center Solutions, IT Storage, Servers, Networking Solutions (Switches, Routers, Firewalls, Wireless Solutions), and Infrastructure Management Services. Experience with Servers, Storage, Virtualization, Backup, and Security Solutions. Sales experience in Corporate, Government, Banking, and Institutional sectors. Skills & Requirements: Proven experience in enterprise IT solution sales with a focus on data center solutions. Strong client relationship management and solution-based selling skills. Expertise in selling IT infrastructure solutions and related services. Excellent communication and presentation skills. Ability to mentor and lead a team toward achieving sales goals. Why Join Orient Technologies? Be part of a growing company with over 25 years of industry experience. Work with leading-edge IT solutions and services. Opportunity for career growth and continuous learning.

About the Role: The Client Service Manager - Operations Support acts as a vital link between our Client Service Managers (CSMs) and internal Operations teams, ensuring seamless handling of client retirement plan queries. This role is accountable for maintaining departmental quality and adherence to time standards. Responsibilities also include staff training and mentoring, quality assurance, MIS & reporting, performance management, staffing projections, and driving process improvements. Key Responsibilities: Operational Expertise: Deep understanding of Plan Service Center, Partner Link, plan design, and CSM workflow. Oversees activities to ensure smooth interdepartmental collaboration and delivery. Provides hands-on support and troubleshooting as needed. Team Leadership & Development: Mentors, coaches, and develops team members through regular one-on-one meetings and ongoing feedback. Conducts performance evaluations, addresses staff issues, and recommends salary adjustments and promotions. Assesses staffing needs, conducts interviews, and makes hiring decisions. Performance Management & Reporting: Monitors team and individual performance against goals, quality targets, and service level expectations. Tracks key metrics, prepares management reports, and identifies trends. Manages employee records and reports findings to management. Escalation Management: Handles escalated issues from representatives, clients, and participants. Identifies trends in escalations and proactively implements solutions. Collaboration & Communication: Works closely with CSMs to identify potential middle-office tasks and bring segment-level work to the team. Participates in regular governance meetings with CSM teams. Communicates effectively with partners via calls and emails. Process Improvement: Leads process deep dives, reviews, controls, and audits. Develops and implements process improvements for efficiency and cost-effectiveness. Manages logical access reviews with partners for new task types. Training & Documentation: Designs SOPs, training plans, and assessments. Delivers training and builds domain expertise within the team. Project Management: Monitors deliverables, tracks activity, escalates issues, publishes progress reports and dashboards, and recommends action plans. MIS & Reporting: Provides timely and accurate reporting on key business metrics. Expert in MS Excel and other Microsoft Office Suite programs. Qualifications: 9-12 years of overall experience, with a minimum of 6 years in the 401(k) industry. Cross-functional experience in teams such as loans, enrollment, payroll support, compliance, and audit is essential. Strong knowledge of ERISA, DOL, and applicable IRS regulations related to retirement plans. Excellent interpersonal, customer service, and communication skills (oral and written). Proactive, solution-oriented approach and collaborative mindset. Proven ability to meet deadlines and prioritize client service. Proficient in Microsoft Office Suite, especially Excel. Experience as an MIS expert is required. Hands-on experience leading teams within the retirement domain (Implementation, Money In, Money Out, Account Resolutions, etc.) is a plus. SPARK/AASPA certification and LSS certification are preferred. Experience working on process-related projects is a plus. Bachelor's Degree required. Equal Opportunity Employer: We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive 1 consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Qualification : Bachelors Degree is a must.