Client Service Manager Jobs in Mumbai

Operations Executive Experience: 0 - 3 Years Location: Mumbai About the Role We are seeking a motivated and detail-oriented Operations Executive to join our team in Mumbai. As part of the operations team, you will play a key role in supporting the foreign exchange (Forex) and remittance processes, ensuring compliance with policies, and providing efficient service to clients. This is an excellent opportunity to gain hands-on experience in a dynamic financial services environment. Key Responsibilities Forex & Remittance Operations: Ensure adherence to all policies and compliance requirements related to Foreign Exchange (Forex) and remittance business operations. Handle activities related to Forex buying and selling, as well as remittance processing. Bank Reconciliations & Query Handling: Manage bank reconciliations, address any queries related to Forex transactions, travel cards, and remittance services, and provide timely resolutions to customer inquiries. Branch Operations Support: Support day-to-day branch operations, ensuring that processes are followed as directed by senior associates, Branch Manager, or Operations Manager. Transaction Entry & Timeliness: Ensure timely entry of transactions into the ERP system and maintain turnaround times (TAT) in line with service expectations. Compliance & Audit: Address compliance and audit queries efficiently, ensuring all records and transactions are fully compliant with internal policies and regulatory guidelines. Customer Support: Provide high-quality support to clients, addressing their needs with a sense of urgency and ensuring smooth operational workflows. Qualifications Education & Experience Education: Bachelor s degree in Finance or a related field (any degree also considered). Skills Basic understanding of the Forex market and remittance operations. Strong Microsoft Excel skills for data management and reporting. Strong attention to detail and ability to handle complex queries. Excellent communication skills, both written and verbal. Ability to handle client queries and concerns with professionalism and a sense of urgency. Preferred Skills Experience dealing with exchange terminals is a plus. Personal Attributes Strong sense of ethics, integrity, tact, and diplomacy. Proactive and collaborative mindset with good coordination skills. A dynamic work environment with opportunities for professional growth and skill development. Exposure to the Forex and remittance industry, providing valuable experience in financial operations. A collaborative and supportive team culture. Qualification : Bachelors degree in Finance or a related field (any degree also considered)

Wealth Manager Direct Sales Location: Mumbai Experience Required: 4+ Years Industry: BFSI (Banking, Financial Services, and Insurance) Employment Type: Full Time Job Summary: We are looking for a result-driven Wealth Manager Direct Sales to join our growing team in Mumbai. The ideal candidate will have a strong track record in sales within the financial services industry and will be responsible for client acquisition, relationship management, and achieving revenue targets through direct interactions and personalized wealth solutions. Key Responsibilities: Develop and maintain strong relationships with existing clients to grow wallet share and foster client loyalty. Acquire new clients through personal network, company-generated leads, and references. Meet or exceed monthly and quarterly sales targets for: New investments/inflows Cross-sell and up-sell of financial products Reference and lead generation Regularly connect with clients via calls, meetings, and follow-ups to drive engagement and conversions. Maintain consistent daily/weekly/monthly contact goals with leads and clients. Provide accurate and timely updates on client interactions, leads status, and follow-ups using prescribed reporting formats. Maintain a deep understanding of financial products (mutual funds, insurance, fixed income, etc.) to offer customized solutions. Key Skills & Competencies: Excellent verbal and written communication skills Strong sales acumen and a passion for client servicing and relationship building Self-motivated and result-oriented with the ability to work independently Comfortable handling a wide range of client profiles and understanding their financial goals Strong time management and follow-up discipline Willingness to continuously learn and stay updated on financial products and market trends Qualifications: Graduate (any discipline) a background in Finance will be a plus NISM Certification (mandatory) preferably in Mutual Funds or Investment Advisory Preferred Experience: Minimum 4 years of proven success in direct sales within the financial services or wealth management domain Exposure to a range of investment products and advisory services

Senior Business Manager SEO Strategy & Client Success Location: Mumbai Experience: 5 7 Years (including proven team leadership experience) Education: Graduate (Any Discipline) Employment Type: Full-Time About the Role We re looking for a dynamic and experienced Senior Business Manager to lead our SEO initiatives and team operations. This role requires a strategic thinker with hands-on SEO expertise, strong client management capabilities, and a proven track record of leading high-performing teams. If you re passionate about driving organic growth and enjoy turning business goals into successful search strategies, this is the role for you. Key Responsibilities SEO Strategy & Execution Identify technical and structural website issues and provide actionable solutions to improve crawlability, indexing, and user experience Implement advanced SEO strategies using a combination of existing and innovative techniques Continuously monitor and improve search engine rankings for key clients across major and niche search engines Collaborate with content creators and web development teams to execute on-page and off-page SEO initiatives Drive SEO performance across all client accounts with a focus on ROI, traffic growth, and conversions Team & Client Leadership Lead and mentor a team of SEO specialists and digital marketers Translate clients business goals into strategic SEO campaigns Act as a primary point of contact for clients, ensuring transparency, performance updates, and strategic alignment Work closely with internal teams (content, design, web services) to ensure seamless execution of campaigns Reporting & Insights Develop customized performance reports using tables, graphs, and visual summaries to clearly communicate SEO progress and insights Convert complex data into actionable insights and business-friendly summaries for client presentations Maintain consistency in analytics and reporting best practices across the team Business Growth Identify upselling and cross-selling opportunities within existing client accounts Contribute to proposal creation, pitch support, and strategic planning for new business development Stay current with SEO trends, algorithm updates, and industry innovations through ongoing research and experimentation Requirements 5 7 years of experience in SEO/digital marketing with a focus on client strategy and team leadership Strong technical SEO knowledge, including site architecture, crawl optimization, schema, and speed optimization Hands-on experience with SEO tools like Google Search Console, Ahrefs, SEMrush, Screaming Frog, etc. Proficient in using analytics and reporting platforms like Google Analytics, Data Studio, and Excel Excellent client communication and stakeholder management skills Strong analytical mindset with the ability to derive insights from large datasets Proven ability to manage multiple projects and lead cross-functional teams Business acumen to identify growth opportunities within existing projects Preferred Skills Background in agency or client-facing environments Experience in SEO for high-traffic or enterprise-level websites Exposure to paid media, CRO, or broader digital strategy is a plus Lead high-impact projects with well-known clients Work with a driven, growth-oriented team in a collaborative culture Opportunity to influence SEO strategy and business outcomes directly Competitive compensation and clear growth path into senior leadership Qualification : Graduate (Any Discipline)

Assistant Sales Manager Converge Location: Mumbai Employment Type: Full-Time About the Role: We are seeking a results-driven Assistant Sales Manager with a strong background in hospitality and F&B sales, particularly in catering, events, and amenities/services management. The ideal candidate will bring at least 3 years of experience working in hotel sales operations, specifically in banquets, catering, or related F&B areas. Experience in room sales is a plus. This role requires close collaboration with City, Corporate Leadership, and cross-functional teams to ensure smooth sales and operations management of the Training Centre. Core Responsibilities: Profitability and Revenue Management Manage and review annual and monthly budgets for the Training Centre. Monitor budget performance in coordination with internal stakeholders. Develop and implement strategies to drive incremental revenue growth. Sales, Operations & F&B Management Oversee sales operations, daily activities, and F&B services of the Training Centre. Develop and execute sales, operations, and event strategies. Coordinate with Marketing and Technology teams to promote sales and events. Collaborate with City training resources to maintain effective sales systems and upselling procedures. Client Experience & Service Excellence Design and implement sales procedures to ensure consistent service delivery. Work closely with internal teams to facilitate smooth cross-departmental collaboration. Conduct regular client feedback surveys to identify opportunities for product and service improvements. Analyze feedback data to drive continuous performance improvements. Inspire and motivate employees to deliver exceptional customer care with attention to detail. Leadership & Team Development Partner with Corporate and City teams to develop and execute sales and operations strategies. Create and enforce SOPs, KPIs, and metrics that enhance revenue, productivity, and service quality. Drive brand partnerships and alliances to elevate client experience and revenue generation. Lead initiatives that improve team performance, processes, and customer satisfaction. Behavioral Attributes: Self-starter with strong business acumen and commercial insight. Excellent problem-solving and decision-making skills. Clear and persuasive communicator with strong relationship-building abilities. Highly motivated with a focus on achieving results and driving change. Detail-oriented and capable of managing multiple high-priority tasks under pressure. Confident decision-maker with excellent organizational skills. Preferred Qualifications: Bachelor s degree (minimum 3 years); qualifications in hospitality, property, or facilities management are a plus. 3+ years of relevant experience in hospitality sales and operations, preferably leading cross-functional teams. Strong customer service orientation and client relationship management skills. Proven track record of continuous improvement and a progressive mindset. If you are passionate about hospitality sales and delivering outstanding client experiences, apply now to join the Converge team and contribute to shaping exceptional event and training centre services. Qualification : Bachelors degree qualifications in hospitality, property, or facilities management are a plus

Job Title: Lead IT Infrastructure & Security Reports To: Head IT Location: Mumbai Experience: 8 12 Years Education: B.E. / B.Tech. in Information Systems, Computer Science, Information Security, or a related field Role Overview: We are seeking a self-driven and highly skilled IT Infrastructure & Security Lead to manage and secure our IT landscape across all pan-India locations for Matix Fertiliser and Chemicals Ltd. This role involves the implementation, optimization, and security of IT infrastructure, ensuring high system uptime, performance, and protection against modern cybersecurity threats. You will play a key role in aligning IT infrastructure and security strategies with organizational goals, driving best practices, and leading initiatives that reinforce reliability, resilience, and regulatory compliance. Key Responsibilities: IT Infrastructure Management: Ensure the efficient utilization, uptime, and performance of IT systems and infrastructure across the organization. Set measurable KPIs and performance benchmarks; continuously monitor and improve against them. Manage enterprise-wide connectivity, including MPLS, LAN, and WAN infrastructure across all office locations. Oversee design, installation, monitoring, and troubleshooting of enterprise networks and systems. Manage and maintain Active Directory (AD) environments. IT Security Oversight: Administer and monitor cybersecurity tools and platforms including: Microsoft 365 Defender CrowdStrike EDR FortiGate Firewalls Checkpoint Email Protection DLP, IDP/IPS systems, and Routers Collaborate with Head IT on implementing key cybersecurity initiatives in line with the IT roadmap. Conduct risk assessments, manage vulnerabilities, and ensure compliance with internal security standards and external regulations (ISO 27001, SOC2, DPDP, etc.). Lead efforts in business continuity planning (BCP) and disaster recovery (DR) for critical IT systems. Operational & Vendor Management: Handle the procurement and lifecycle management of IT assets (laptops, servers, storage devices, printers, networking products, etc.). Source, contract, and review IT vendors and service providers. Coordinate with ISP and MPLS providers for reliable network connectivity. Manage licensing and deployment of MS Outlook 365 suite and associated tools. Backup & Data Management: Implement and manage centralized and decentralized backup solutions, ensuring data integrity and recovery readiness. Required Skills & Competencies: Technical: Solid knowledge of enterprise IT networks, cybersecurity tools, and infrastructure architecture. Hands-on experience with Windows Server environments, AD, O365, and security operations tools. Experience in security incident management, IT audits, and implementing frameworks like ISO 27001 or SOC2. Certifications (Preferred): CCNA, CEH, CISA, CISSP, CISM Familiarity with the ITIL Framework is an added advantage. Behavioral: Strong leadership and project management skills. Excellent communication and interpersonal abilities to engage with cross-functional teams and external partners. Proven client management skills and ability to work under minimal supervision. High attention to detail and a proactive mindset. Qualification : B.E. / B.Tech. in Information Systems, Computer Science, Information Security, or a related field

Account Director Location: Mumbai Job Type: Full-Time Department: Client Servicing Industry: Advertising Experience: 9+ Years About Sociowash Founded in 2015, Sociowash is a vibrant Integrated Advertising Agency with over 200 creative minds across New Delhi and Mumbai. We re dreamers, comedians, rebels, and philosophers but above all, we are the best at what we do. At Sociowash, creativity meets strategy, and fun meets focus. If you thrive in a fast-paced, collaborative environment with a team that values passion and playfulness, you ll fit right in. Role Overview We re looking for a smart, quick-witted Account Director to lead client servicing efforts with energy, insight, and impeccable leadership. With 9+ years of experience in integrated agencies, you ll own strategic client relationships, guide multi-disciplinary teams, and drive projects from ideation to flawless execution. What You ll Own Lead, inspire, and mentor a high-performing client servicing team, alongside content and design partners. Build strong client relationships, acting as the strategic advisor on branding, positioning, and marketing implementation. Keep client projects on track on time, on budget, and aligned with strategic goals. Oversee daily account operations, coordinating cross-functional teams including content, design, media, and more. Manage account financials, including billing oversight, Billing Cost Margin Analysis (BCMA), and maintaining healthy Gross Margins (GM). Develop and execute go-to-market strategies across the digital ecosystem: analyzing competition, defining positioning, messaging, tactics, and budgets. Lead business development efforts pitching, upselling, and bringing in new business opportunities. Present ideas that enhance service offerings and strengthen the agency s market positioning. Be a mentor and coach to junior executives and managers, nurturing them into future leaders. Handle miscellaneous client requests with agility and professionalism. 9+ years of client servicing experience in an integrated advertising agency. Exceptional leadership skills with the ability to lead by example and inspire teams. Deep understanding of business, strategic marketing, and client service. Strong strategic thinking and consulting abilities. Proven multitasking skills in a fast-paced, deadline-driven environment. Keen attention to detail and accuracy in work. Up-to-date knowledge of industry trends and their commercial implications. Professional approach to managing time, costs, and deadlines. Experience with billing processes, BCMA, and maintaining account profitability. Confident in business development and client pitching. Collaborate with a diverse, goal-driven, and fun-loving team. Work in an environment where creativity and strategic thinking go hand-in-hand. Take ownership of exciting projects with leading brands. Grow your career with mentors who value innovation and leadership. Enjoy a workplace where crazy creative ideas are welcomed. We are dreamers, comedians, rebels, and philosophers but above all, we are the best at what we do. If this sounds like your tribe, apply now, and let s figure out something amazing together.

Job Title: Relationship Manager NRI Department: Retail Banking Location: Mumbai Experience: 5 to 10 Years (Relevant Branch Banking Experience) Education: Graduate (Any discipline); Postgraduate preferred Job Purpose: The Relationship Manager NRI is responsible for acquiring new-to-bank NRI customers and deepening existing relationships through tailored financial solutions. This role plays a key part in enhancing customer engagement, cross-selling banking products, and ensuring world-class service delivery. The role demands close coordination with internal teams like product and operations to create seamless customer experiences, aligned with the overall goals of the branch banking division. Key Responsibilities: Customer Acquisition & Relationship Building Acquire NTB (New-to-Bank) NRI customers through referrals, networking, and targeted sales efforts. Build long-term relationships by understanding customer needs and delivering personalized banking solutions. Expand existing customer relationships by penetrating group or family accounts. Sales & Product Advisory Cross-sell relevant banking and investment products based on customer profiling and financial needs. Promote new product offerings or enhancements to deepen wallet share. Ensure proactive engagement and advisory support to retain high-value NRI clients. Customer Service & Experience Provide timely resolution of customer queries and complaints, ensuring high satisfaction. Track service turnaround times and ensure all service requests are fulfilled as per SLA. Collaborate with the Senior Relationship Manager NRI to maintain a best-in-class service model. Internal Coordination Work with product, operations, and compliance teams to ensure smooth transaction processing and service delivery. Maintain accurate and updated relationship records for all assigned customer accounts. Sales Strategy & Initiatives Assist in designing and executing special sales campaigns, customer meets, and NRI engagement events. Provide market intelligence and competitor insights to enhance acquisition and retention strategies. Suggest process improvements to enhance service quality and operational efficiency across the branch. Skills & Competencies: Strong relationship management and interpersonal skills Knowledge of NRI banking products, regulatory norms, and global remittance platforms Ability to communicate effectively and persuasively Goal-oriented, self-motivated, and customer-centric High integrity and adherence to compliance guidelines Qualifications: Graduate in any discipline (mandatory) Postgraduate or MBA (preferred) Experience Required: 5 to 10 years of experience in branch banking, preferably in NRI customer management Summary: The Relationship Manager NRI plays a strategic role in acquiring, retaining, and growing NRI client relationships through superior customer service, product advisory, and process excellence. As a key driver of branch performance, the incumbent will work closely with cross-functional teams to achieve business targets while ensuring regulatory compliance and customer satisfaction. Qualification : Graduate (Any discipline); Postgraduate preferred

Client Manager Zkraft (Social Media Account Manager) Location: Mumbai Industry: IT Services / Digital Marketing Job Type: Full-time Experience: 1 3 years Who We Are: Zkraft is the digital marketing arm of Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech platform offering digital advertising, identity solutions, and cloud infrastructure. At Zkraft, we specialize in strategy, transformation, media planning & buying, and deliver data-driven, AI-powered campaigns using platforms like Ingenious Plex, Azurite, and Qualispace. We serve sectors such as E-commerce, BFSI, Healthcare, Real Estate, Government, and verticals like Automotive and Entertainment. About the Role: We are looking for a Client Manager (Social Media Account Manager) who is equal parts strategist, communicator, and project coordinator. If you thrive at the intersection of creativity and client relationships, this is your role. What You ll Do: Act as the primary point of contact for client communication and campaign updates. Lead social media strategy and campaign execution, aligning creative work with client goals. Coordinate with internal teams designers, copywriters, media planners to deliver high-impact content. Manage project workflows to ensure on-time delivery of calendars, creatives, and reports. Monitor platform trends, analyze performance metrics, and optimize campaigns accordingly. Present monthly performance reports, with clear insights and actionables. Drive client satisfaction, proactively identify upselling or cross-selling opportunities. Stay up to date on influencer marketing, content trends, and evolving platform features. Requirements: 1 3 years of experience in social media or digital account management. Proficiency in managing platform-specific content across Instagram, LinkedIn, Twitter, Facebook, and YouTube. Experience in a client-facing role, preferably in a digital marketing agency. Creative thinker with an eye for trends and audience engagement. Excellent communication, organization, and presentation skills. Ability to lead content strategies for D2C, lifestyle, fashion, or EV brands. Knowledge of paid media, community management, and reporting dashboards. Exposure to regional/hyperlocal campaigns and global market strategies is a plus. Be part of a rapidly growing, AI-driven digital marketing company. Work with diverse brands across high-impact industries. Collaborate with a creative, fast-paced, and future-focused team. Contribute to campaigns that drive real business outcomes.

Position: Manager Taxation Department: Finance & Accounts Division: Corporate Finance & Accounts Location: Mumbai Experience: 10+ years post-qualification Qualification: Chartered Accountant (C.A.) Job Purpose To lead and manage all aspects of direct and indirect taxation, including GST, Income Tax, TDS, and other regulatory compliance. The role involves representing the organization before tax authorities, managing assessments, returns, and ensuring tax efficiency across all registered entities and sister concerns. Key Responsibilities Indirect Taxation (GST & Service Tax): Manage timely registration, POB amendments, and monthly/annual GST returns across all registered states (currently 9 states and 5 sister concerns). Handle GST assessments, appeals, notices, and drafting of replies for all registered entities. Ensure accurate GSTR-1, GSTR-3B, ITC-04 filings, and coordinate annual returns (GSTR-9 & 9C) in collaboration with GST auditors. Advise on and manage e-way bill generation before movement of goods. Conduct test checks of invoices booked in Tally and ensure corrections are made where necessary. Analyze and implement ITC reversals (180-day rule), RCM, blocked credits, and make corresponding entries in books and GST returns. Direct Taxation: Supervise and assist subordinates appearing before Income Tax authorities for assessments, appeals, rectifications, and online responses. Oversee TDS compliance and assessments, including VAT and SEZ-related tax proceedings. Coordinate preparation and timely filing of income tax returns and other related statutory submissions. General & Strategic Tax Compliance: Ensure timely compliance with ROC, FLA, and all statutory tax filings (Income Tax, GST, etc.). Provide tax advisory to business development (BD) teams for bidding, including issuing necessary CA certifications for tenders. Review client invoices to validate tax codes (HSN/SAC), tax rates, and nature of work especially for new projects or exports/zero-rated transactions. Continuously respond to and resolve tax-related queries raised by various departments and government bodies. Coordinate with statutory auditors for quarterly audits, financial preparation, fixed asset registers, and provisional balance sheets. Drive process improvements to minimize recurring tax issues and strengthen compliance systems. Preferred Candidate Profile Qualified Chartered Accountant with 10+ years of post-qualification experience in taxation. Strong hands-on experience in GST, Direct Tax, and TDS matters. Proven track record of handling scrutiny, assessments, and appearing before tax authorities. Excellent written and verbal communication skills with strong presentation abilities. Experience in client handling and team management. In-depth knowledge of Indian tax laws and evolving compliance requirements. Proficiency in MS Office tools, Tally, and tax software platforms. Qualification : Chartered Accountan

Microsoft Service Sales Specialist Full-Time | Mumbai, Maharashtra (On-Site) Location: Mumbai, Maharashtra Job Type: Full-Time | On-Site Experience Required: 1 to 7 years Notice Period: Immediate joiners preferred Salary: Based on experience and qualifications Job Overview We are looking for a driven and experienced Microsoft Service Sales Specialist to join our team in Mumbai. In this role, you will be responsible for generating new business opportunities, building strong relationships with Microsoft-managed customers (EC and SMC segments), and driving the sales of Bitscape s Microsoft cloud services, including Azure, Microsoft 365, Dynamics 365 (F&O, BC, CRM), Power Platform, and Power BI. This is a strategic, high-impact role that also involves team building, go-to-market (GTM) execution, and close collaboration with both internal stakeholders and Microsoft Account Executives (AEs) and Partner Teams. Key Responsibilities Build and manage a strong sales pipeline across Enterprise Commercial (EC) and Small & Medium Corporate (SMC) customer segments. Drive end-to-end sales of Bitscape s Microsoft service offerings, including Azure, Microsoft 365, Dynamics 365 ERP & CRM (F&O, BC), Power BI, and Power Apps. Establish and maintain trusted relationships with Microsoft teams to co-sell and align on joint go-to-market strategies. Recruit, mentor, and lead a high-performing team of account managers and solution specialists, working closely with the pre-sales and delivery leaders at our Global Engineering Center in Ahmedabad. Take ownership of business P&L, revenue goals, and customer satisfaction. Expand Bitscape s presence in the Managed Service Provider (MSP) market, identifying new growth opportunities and client needs. Collaborate with other Bitscape leaders to ensure alignment with company goals and strategic priorities. Leverage market insights and customer feedback to continuously optimize sales strategies and service offerings. Qualifications and Skills Proven track record in Microsoft services sales, account management, or business development, ideally in a cloud services or IT consulting environment. Strong understanding of Microsoft cloud solutions including Azure, Microsoft 365, Dynamics 365, and Power Platform. Ability to manage large, complex accounts and influence stakeholders at all levels. Demonstrated experience in building and leading high-performing sales teams. Familiarity with Microsoft Co-Sell motions and working with Microsoft Partner and AE teams is highly desirable. Strong communication, negotiation, and relationship-building skills. Strategic thinker with a customer-first mindset and a results-driven approach. MBA is preferred but not mandatory; relevant experience and performance are the key hiring criteria. Lead Microsoft service sales strategy for a trusted Microsoft partner in a high-growth market. Work closely with Microsoft and high-profile enterprise clients across India. Join a collaborative, innovation-led team with a strong delivery backbone. Opportunity to make a high business impact and grow into senior leadership roles. Apply now to be part of a forward-thinking Microsoft partner and accelerate your career in cloud services and Microsoft solution sales. Qualification : MBA is preferred but not mandatory; relevant experience and performance are the key hiring criteria.

Position: Program Manager Location: Mumbai, India About LRN: With a global presence across the US, EMEA, APAC, and Latin America, LRN supports over 2,500 organizations, including many of the world s most recognizable brands. Our solutions help companies navigate complex regulatory environments, translating core values into measurable behaviors and business practices that create lasting competitive advantage. About the Role: As a Program Manager (PGM) at LRN, you ll serve as a strategic delivery partner, ensuring the seamless execution of client contracts and long-term account success. You will act as the central liaison between internal teams and external stakeholders, overseeing project coordination, risk management, and service delivery for high-impact global clients. This role is ideal for someone who excels in cross-functional collaboration, thrives in a dynamic SaaS environment, and has a strong foundation in program or client management. Key Responsibilities: Client Success & Relationship Management: Ensure clients receive full value from their contractual entitlements Monitor delivery health, manage escalations, and proactively resolve issues Partner with Sales and Customer Success teams to identify upsell and growth opportunities Maintain high customer satisfaction through strategic roadmap oversight and engagement Program & Delivery Coordination: Serve as the operational hub across Sales, Delivery, Product, and Support teams Create and manage structured work plans with clear accountability Oversee deliverables and service-level agreements (SLAs) across internal teams Escalate and follow up on product-related issues with internal stakeholders Support effective triage and resolution of client support tickets Develop scalable delivery frameworks and contribute to program standardization Account Stabilization & Growth: Lead recovery initiatives for at-risk accounts (Red/Amber status) Collaborate with Sales and CSMs to ensure client retention and renewal readiness Facilitate solution design discussions aligned with client needs Client Communication & Advocacy: Act as the primary point of contact for all client delivery-related matters Advocate for client priorities internally and manage clear, consistent communication Represent client needs in operational and executive discussions Operational Excellence & Process Improvement: Identify workflow gaps and propose scalable, repeatable solutions Refine internal systems and processes within Bespoke and Professional Services Contribute to documentation, templates, and internal playbooks for consistency Core Activities: Monitor delivery progress against contract terms and timelines Coordinate cross-functional collaboration for service delivery Keep stakeholders updated on key milestones and project changes Ensure visibility into account updates for internal delivery teams and leadership Requirements: 8+ years of experience in program/project management or B2B client support 3 5 years of experience supporting sales teams in servicing enterprise clients Strong stakeholder engagement, communication, and conflict resolution skills Proficiency in MS Office (Excel, Word, PowerPoint) Ability to understand and translate technical information into client-facing language Strong organizational, problem-solving, and multitasking abilities Preferred Qualifications: Experience in a SaaS or eLearning environment Familiarity with Learning Management Systems (LMS) Background in ethics and compliance programs Proficiency in Japanese (JLPT N3 or above) is a plus Shift Requirements: Must be flexible to work rotational shifts, including night and early morning shifts to support global clients Why Join LRN: Work in a purpose-driven, inclusive environment Collaborate with global teams and Fortune 500 clients Make an impact through work that matters LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Site Office Executive Location: Mumbai About Zipgrid Zipgrid is a leading PropTech company specializing in Finance, Compliance, and Office (FCO) operations for housing societies and commercial communities on a Done-For-You model. Since 2014, Zipgrid ( MyAashiana Management Services Private Limited ) has emerged as a trusted partner to over 550+ communities, providing comprehensive solutions that ensure smooth and efficient operations. We believe in the motto, Let the experts do the work, delivering unmatched community living and working experiences backed by over a decade of expertise. Role Overview At Zipgrid, each society is treated as a unique project. As a Site Office Executive, you will be responsible for managing the day-to-day operations of the assigned project, working closely with the FCO Manager and project teams to ensure seamless administration and excellent service delivery. Key Responsibilities Assist the FCO Manager and team at the client site with daily operations. Manage office administration tasks such as document filing, scanning, and submission/collection of papers from residents and offices. Handle banking activities including cheque submissions, passbook updates, and statement collection. Process daily receipt entries and track cheque lifecycle (undeposited and post-dated cheques). Address basic resident queries and ensure regular cheque deposits. Coordinate weekly virtual meetings with project teams and assist in project coordination. Communicate with local authorities and vendors under guidance from the site/project team. Participate in mandatory training sessions as scheduled by project leads. Perform other administrative duties as assigned by Managing Committee members. Qualifications & Skills HSC passed or Graduate with 2+ years of experience; preference for candidates with office administration experience. Proficient in MS Office applications. Strong communication skills, able to clearly relay client matters to the site and project teams. Willingness to learn and support team members proactively. Detail-oriented and organized with the ability to multitask effectively. If you re looking to join a dynamic PropTech leader and grow your career by managing impactful community projects, we d love to hear from you!

Job Title: Critical Project Lead - Society Finance & Compliance Location: Mumbai Department: Project Operations About Zipgrid Zipgrid ( MyAashiana Management Services Private Limited ) is the only PropTech company specializing in technology-enabled Finance, Compliance, and Office (FCO) management operations for housing and commercial communities on a Done-For-You model. Since 2014, Zipgrid has emerged as a market leader, delivering comprehensive solutions to over 550+ housing societies and commercial communities. Our philosophy, Let the experts do the work, underpins a decade of expertise in creating superior community living and working experiences. Role Overview At Zipgrid, every society or commercial complex is treated as a distinct Project. The Critical Projects Lead is entrusted with troubleshooting urgent issues in high-priority projects and managing critical client relationships. This role combines technical expertise with strong client engagement skills to proactively resolve escalations and maintain trust. Reporting directly to the Senior Vice-President FinOps and with a dotted line to the CEO, the Critical Projects Lead is pivotal in maintaining client satisfaction and project success. Qualifications Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance) 5 to 7 years of post-qualification experience, preferably in a Managed Services or consulting environment Key Responsibilities Client Onboarding Lead onboarding for new clients, acting as the primary liaison between delivery teams and clients. Coordinate and delegate tasks effectively across delivery teams during onboarding. Facilitate seamless knowledge transfer between outgoing and incoming service teams to ensure uninterrupted client support. Set clear, realistic expectations for onboarding timelines and challenges, fostering client trust. Collect and analyze client feedback to improve onboarding processes. Managing and Troubleshooting Critical Client Projects Oversee critical client accounts, ensuring timely and budget-compliant project delivery in high-stakes situations. Build and sustain strong relationships with key client decision-makers. Communicate project status clearly to senior management and clients, managing expectations proactively. Develop and implement comprehensive project plans including timelines, milestones, and resource allocation. Identify potential risks early and implement mitigation strategies to prevent escalation. Resolve client escalations promptly and effectively. Track and report project performance metrics to internal and external stakeholders. Requirements and Skills Minimum 5+ years in a client-facing role within managed services, consulting, or similar environments. Solution-oriented mindset with modern managerial skills and creative problem-solving ability. Strong command over finance and accounting concepts with excellent presentation skills. Ability to interpret complex financial data and reporting under India GAAP; proficient with accounting software such as Tally. Working knowledge of Indian tax laws including income tax and GST, along with regulatory compliance. Exceptional communication, interpersonal, and negotiation skills. Proven ability to build and maintain relationships across all client levels. Experience in managing client expectations and handling escalations tactfully. Entrepreneurial mindset coupled with a strong work ethic. Excellent analytical, organizational, and time management capabilities. Ability to work both independently and collaboratively within teams. Zipgrid offers you a dynamic environment to solve challenging problems, build lasting client relationships, and contribute to pioneering technology-driven community management. Qualification : Chartered Accountant / CFA / Cost Accountant / MBA or MMS (Finance)

Manager / Sr. Manager Strategic Alliances Location: Mumbai (could entail travel) No of vacancy: 2 Job Profile: Develop and deepen both existing and new insurer relationships to support the strategic vision of the Group while providing a wide range of choices to the end customer. Understanding customer requirements and providing right and feasible solutions. Build and maintain partnerships with a view to manage the P&L for clients as well as insurance partners. Develop short, medium and long-term strategies to manage performance against sales and profitability targets, coordinating with stakeholders across functions (finance, business, operations & services, technology). Conceptualize and pitch bundling of insurance products with client affiliations to grow and scale the business. Analyse and draw up research to gain expertise on emerging trends in insurance ecosystem and build relationships in the insurance fraternity Publish periodic dashboards and monitoring reports on insurer engagements, trends in the industry and benchmarking with best practices. Candidate Profile: 5 to 10 years of experience in the Insurance ecosystem, having created productive network in the fraternity. Candidate experience in group credit life is a huge plus Entrepreneurial mindset, networking and relationship building are must have competencies. Ability to take initiative, be proactive and work independently to drive results.

Position: Assistant Manager Business Development Location: Mumbai Experience Required: 2 3 Years Employment Type: Full-Time About the Role: We are looking for a proactive and ambitious Assistant Manager Business Development with experience in the digital marketing industry. The ideal candidate will be responsible for driving new business opportunities, supporting pitch development, and contributing to strategic growth through effective planning and stakeholder engagement. Requirements: 2 3 years of experience in business development, preferably within a digital marketing agency. Strong passion for sales and client acquisition. Deep understanding of digital marketing services and solutions. Excellent written and verbal communication skills. Proficiency in creating and executing brand acquisition strategies is an added advantage. Familiarity with CRM platforms like HubSpot, LeadSquared, Salesforce, or similar. Effective in planning, negotiation, and stakeholder engagement. Key Responsibilities: Lead and support new business pitches, RFPs, and proposals, coordinating with internal teams. Work closely with media and tech teams to execute monthly ad campaigns using internal databases. Collect and analyze campaign reports and extract key learnings for future improvements. Ensure timely execution of monthly outreach activities and follow-up communications. Liaise with corporate communications teams to explore PR and award opportunities for client brands. Collaborate with account managers and business heads to ensure account health and uncover growth opportunities. Identify and attend networking events and industry forums relevant to business development. Provide training and mentoring to junior team members or business development executives.

Job Title: Senior Account Manager - Business Transformation Reports To: VP - Business Transformation Location: Mumbai Job Description: The Senior Account Manager will play a pivotal role in driving innovation and acting as the uniting factor between the client s goals and the internal teams. This role is key in ensuring that the client receives the best service possible, driving collaboration internally and externally with clients and partners. You will support the VP - Business Transformation in managing accounts, ensuring on-time delivery, and excellence in execution. Key Responsibilities: Brand Strategy and Client Communication: Spearhead brand strategy and communication, fostering collaboration between Web, SEO, Content, and Direct Marketing teams. Define, maintain, and evolve overall brand strategies, ensuring timely execution and delivery backed by regular insights, analysis, and reports. Build strong, long-lasting client relationships, navigating through ambiguity and complexities to meet client needs. Revenue Goals and Client Management: Meet or exceed revenue goals for each client by setting clear KPIs and tracking progress. Recommend, design, and implement new projects that will improve the client s digital footprint and enhance their online presence. Collaborate with internal teams to fulfill client needs and consistently exceed expectations. Team Leadership and Collaboration: Effectively lead and motivate the internal Web, SEO, Content, and G&A teams to deliver high-quality work. Coordinate with other functional areas within the company to ensure seamless service delivery, keeping the internal teams aligned with the client s objectives. Ensure regular communication with senior leadership to align on client goals and internal strategies. Innovation and Digital Trends: Stay updated with industry and digital technology trends, utilizing this knowledge to drive innovation for clients. Leverage technology to create new and better ways of working, continuously improving digital strategies for clients. Problem Solving and Client Support: Troubleshoot and solve complex client issues, offering innovative solutions. Work closely with internal departments to ensure client requirements are met efficiently. Upselling and Cross-selling: Partner with the sales and marketing teams to identify opportunities for upselling and cross-selling additional services. Proactively introduce clients to new offerings and solutions that align with their growth objectives. Skills and Qualifications: Experience: 4-5 years of professional experience in managing and growing client accounts, particularly in SEO, Web, Content, and Digital Marketing. At least 2 years of experience using 2 CMS platforms and 1 e-commerce platform (e.g., Shopify, Magento). Technical Skills: Strong understanding of Google Analytics (Power User). Knowledge of technical implementations and API documentation. Proficiency in MS Office software (Excel, Word, PowerPoint). Communication Skills: Excellent written and verbal communication skills. Talented in storytelling and delivering engaging presentations. Strong interpersonal and relationship-building skills. Leadership and Collaboration: Ability to collaborate effectively with senior leadership. Strong leadership skills with the ability to motivate and manage cross-functional teams. Problem-Solving and Analytical Skills: Analytical mindset with a problem-solving attitude. Ability to make decisions based on priorities and driving value through innovation. Client Management: Ability to manage client relationships, track revenue goals, and recommend improvements to enhance digital strategies. Ability to navigate complexities and build strong, long-term client relationships. Additional Skills: Strong organizational and time management skills to handle multiple projects at once. Ability to work cross-functionally with SEO, tech, measurement and analytics, HR, and finance teams. Innovative Work Environment: Be part of a fast-growing, forward-thinking company with opportunities to drive change and innovation. Career Growth: Work closely with senior leadership to grow your career while contributing to the company's success. Dynamic Team: Collaborate with talented professionals in a highly collaborative environment where your ideas will be valued. If you re looking for a challenging role that combines strategy, leadership, and innovation in the digital space, this is the opportunity for you!

Job Description As a Knowledge Content Manager Associate in our team, you will be at the forefront of managing and enhancing our content database, ensuring that our sales materials (including RFPs, pitch books, and brochures) are compelling, accurate, and globally-consistent. You will collaborate with sales, product, client service, and other subject matter experts to ensure content and stats are accurate, consistent, and approved. You will also create materials for sales training, such as case studies, information on product overviews and strategy, and prepare competitor analysis. Job Responsibilities: Maintain, update, and enhance content used for client-facing documentation (proposals, pitchbooks, and other similar documents) provided to prospective and existing clients in pursuit of winning or retaining business. Develop external and internal content in partnership with sales and product, including case studies, and product overviews & strategy documents. Coordinate with subject matter experts to update the database with new responses as products are enhanced. Partner with subject matter experts to conduct periodic end-to-end reviews of responses in the database to ensure changes in business, value proposition, regulatory environment, staff, locations, etc., are correctly captured. Utilize Tableau to build dynamic data visualization dashboards, transforming complex data into actionable insights that support strategic sales initiatives. Source and manage J.P. Morgan statistics in the creation of sales documents or in answering questions from clients or prospects globally. Manage the sales experience survey process as the conduit between sales and the third-party consultant. Perform vendor administration activities such as user access management and training, and act as a point of contact, liaising with vendor support to quickly resolve issues. Required Qualifications, Capabilities, and Skills: Minimum 4 years of work experience in the financial services industry, within content/database management, pre-sales, business development, or marketing. Excellent verbal and written communication skills, with a thorough knowledge of American and British English language, grammar, spelling, punctuation, and usage, as well as the Associated Press (AP) style guide. Confidence, assertiveness, and professionalism to partner closely with all levels of management. Proficiency with MS Word, Excel, and PowerPoint required. Strong project management skills with the ability to manage tight schedules. Preferred Qualifications, Capabilities, and Skills: Bachelor's degree (BA or BS) in finance, business preferred, but not required. An understanding of the securities services industry and products is a plus. Self-starter with sound judgment and ability to operate independently and apply initiative. Experience with building data visualization dashboards via Tableau. Familiarity with emerging technologies, such as LLMs to bring in efficiencies in content and stats management. About Us JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. Qualification : Bachelor's degree (BA or BS) in finance, business preferred, but not required.

Overview of Technology Roles At BlackRock, technology has always been at the core of what we do. Our technologists are continually shaping the future of the industry through innovative work. We are not only curious but also collaborative, eager to embrace experimentation to solve complex challenges. We foster an environment that promotes working across teams, businesses, regions, and specialties. BlackRock is committed to supporting your growth as a technologist through curated learning opportunities, tech-specific career paths, and access to experts and leaders globally. Job Description About This Role: BlackRock Company Overview: BlackRock is a global leader in investment management, risk management, and advisory services for both institutional and retail clients. Our wide range of products including separate accounts, mutual funds, iShares (exchange-traded funds), and other pooled investment vehicles helps clients achieve their goals and overcome challenges. We also provide risk management, advisory, and enterprise investment system services to institutional investors through BlackRock Solutions . Headquartered in New York City, BlackRock manages approximately $11.5 trillion in assets (as of February 5, 2025) and has around 19,000 employees across 38 countries. Aladdin Data: When BlackRock was founded in 1988, the goal was to combine financial services with cutting-edge technology. Today, BlackRock is a leading FinTech platform for investment management globally. Data is central to our Aladdin platform, which sets us apart through our ability to consume, store, analyze, and extract insights from it. The Aladdin Data team maintains a pioneering data platform that provides high-quality data to a wide range of users including investors, operations staff, data scientists, and engineers. Our goal is to consistently deliver high-quality data while evolving our platform to support BlackRock's growth. We build high-performance data pipelines, enable data discovery and consumption, and continually enhance our data storage capabilities. Studio Self-Service Front-End Engineering: The Studio Self-Service Front-End Engineering team develops full-stack web applications for vendor data self-service, client data configuration, pipelines, and workflows. Our work supports over a thousand internal users and hundreds of clients. We manage a suite of tools, including client-facing data requests, modeling, configuration management, ETL tools, CRUD applications, customized workflows, and backend APIs. Our focus is to deliver exceptional client and user experiences through intuitive tools and an excellent user experience (UX). Job Responsibilities: Design, Build, and Maintain Applications: Develop both front-end and back-end platform components in collaboration with Product and Program Managers. Implement New Functionalities: Build new user interfaces and business functionalities to meet evolving business and customer needs, with clear documentation. Improve Application Performance: Analyze and optimize the performance of applications and workflows to improve efficiency and throughput. Diagnose and Resolve Issues: Research and resolve software defects, ensuring smooth application operations. Ensure Software Stability: Conduct documentation, code reviews, regression, unit, and user acceptance testing for smooth production operations. Lead Application Support: Lead all aspects of level 2 & 3 application support, ensuring smooth operations and addressing new business opportunities. Independent Work: Take initiative and work with minimal direction in a globally distributed team. Role Essentials: Passion for Engineering: Demonstrate a passion for engineering highly available, performant full-stack applications with a "Student of Markets and Technology" attitude. Educational Background: Bachelor s or Master s degree (or equivalent experience) in Computer Science, Engineering, or a related field with 8+ years of relevant experience. Team Experience: 3+ years of professional experience working in teams. VP-level candidates should have experience leading teams delivering critical applications. Technical Skills: Proficiency in Angular, React, JavaScript for user-facing application development. Experience with Java-based REST APIs (e.g., Spring Framework). Familiarity with Protractor, TestCafe, Jest for testing. Knowledge in relational databases and at least one NoSQL database (e.g., Apache Cassandra, MongoDB). Familiarity with software development methodologies (analysis, design, development, testing) and Agile/Scrum practices. Our Benefits: To help you stay energized, engaged, and inspired, we offer a comprehensive range of benefits, including: A strong retirement plan to ensure your financial future. Tuition reimbursement for continuous learning and development. Comprehensive healthcare to keep you and your family covered. Flexible Time Off (FTO) to relax, recharge, and spend time with loved ones. Our Hybrid Work Model: BlackRock s hybrid work model promotes collaboration and apprenticeship, enriching the experience of employees while offering flexibility. Employees are expected to work at least 4 days in the office per week, with the flexibility to work 1 day from home. Some business groups may require more office presence based on role requirements. This model fosters impactful moments when working together in person, which aligns with our commitment to performance and innovation. About BlackRock: At BlackRock, we are united by one mission: to help more people experience financial well-being. Our clients ranging from individuals saving for retirement to businesses and governments investing in infrastructure are benefiting from the investments they make through BlackRock. These investments strengthen the global economy by supporting businesses, financing cities, and facilitating innovation. We believe our success depends on the talent and diversity of our employees. That's why we are committed to creating an enviro...

Job description About this role Team Overview The role sits in AladdinServicewithin Aladdin Client Business, which is a centralized group whoare responsible forsupporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products. The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk &returns. Every day, the AladdinService team tackles the hardest, most sophisticated analytical problems in FinTech. Weutilizeour in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy. In addition, the team works with Business, Technology and Aladdin Data partners to extend and evolve the data platform.This team is a fast paced and exciting environment with team members who all share a curiosity about Finance and Technology. Role Responsibility Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin. Use technical skills to ensure the accuracy of large analytical data sets, automate processes with scripts and macros and efficiently query information from a vast database. Exhibit attention to detail when quality checking Green Package analytics and be accountable for thetimelydelivery of reports to our clientsin accordance withService Level Agreements. Engage in meetings with end-users of Aladdin from all levels within the company from Portfolio and Risk Managers to Operations teamsand alsowith our external Clients. Support client/user requests related to the Aladdin analytics. Be a Student of the Markets by following the global markets daily to understand how macro-economic factors can affectthe analyticsand portfolios management s risk and investment decisions. Project work: engaging with other internal teams to think creatively and deliver innovative solutions to our sophisticated client demands. Show desire to work in a constantly evolving,changingand challenging environment. Experience 5+ years in financial or technology industry Excellent problem-solving and critical-thinking skills and an ability toidentifyproblems, design and articulate solutions and implement change. Knowledge of financial products in Fixed Income, Equities and Derivatives, and familiarity with Risk analytics such as Durations, Spread, Beta andVaRwould be an advantage. Excellent communication and presentation skills in bothSpanishand English. Mustpossessstrong verbal and written communication skills and be able to develop good working relationships with partners. Technical skills (SQL, UNIX, Python and PERL) are preferred but not necessary. Must be detail orientated,possessinitiativeand work well under pressure. Degreein Finance, Engineering or Technology would be preferred. Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates whodemonstratean interest in learning these aspects of the job. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

Position: Analytics Client Service Manager Location: Mumbai Department: Client Coverage Global Client Service Team About the Role We are looking for a seasoned Analytics Client Service Manager to join our Client Coverage team in Mumbai. The Global Client Service team at MSCI consists of experienced financial professionals who provide first-level support to our global client base. This team is responsible for handling a broad range of queries related to methodology, product usage, interpretation, and technical aspects across our analytics and benchmark product suite. The team engages with clients primarily through email and phone and works closely with Sales, Consultants, and internal teams to ensure seamless client engagement and satisfaction. Key Responsibilities Team Leadership and Development Recruit, onboard, and coach team members, equipping them with the skills and product knowledge they need to succeed. Establish clear performance expectations and conduct regular performance evaluations. Foster a culture of collaboration, continuous learning, and positive team dynamics. Client Relationship Management Develop strong, trust-based relationships with clients to understand their evolving needs and business goals. Serve as the escalation point for complex client issues, ensuring swift and effective resolution. Maintain regular communication with clients, providing proactive updates, gathering feedback, and ensuring overall satisfaction. Service Delivery Oversight Manage the delivery of analytics support services, ensuring all client requests are addressed promptly and with the highest quality. Establish and refine standard operating procedures (SOPs) to maintain service consistency. Track and analyze service performance metrics to identify trends, gaps, and areas for improvement. Product Expertise and Knowledge Sharing Ensure the team maintains deep product knowledge, enabling them to confidently advise clients on the optimal use of MSCI s analytics tools. Organize regular training and knowledge-sharing sessions to keep the team up to date. Stay informed on product enhancements and industry trends to ensure the team provides relevant and value-driven support. Reporting and Insights Generate regular performance reports, tracking key service metrics and client satisfaction scores. Provide actionable feedback based on client interactions to internal teams, helping shape product and service improvements. Present insights and strategic recommendations to senior management to continuously enhance the client service function. Strategic Operations and Process Optimization Develop and execute strategic plans aimed at enhancing the client service offering. Identify and implement process improvements to increase efficiency and elevate client experience. Ensure alignment between team objectives, broader MSCI goals, and client needs. Skills and Experience That Drive Success 12+ years of professional experience, including proven experience in client service roles, ideally within analytics or related industries. Excellent English communication skills both written and verbal with the ability to convey complex information clearly and persuasively. Strong presentation and report-writing capabilities. Strong execution skills, with the ability to monitor and manage team performance using reports, dashboards, and other tracking tools. Analytical mindset with strong problem-solving abilities, particularly in numerical analysis using Microsoft Excel. Hands-on experience managing escalations and resolving complex client issues effectively. Demonstrated people management experience, with the ability to lead large teams and oversee service delivery operations. A Bachelor s degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus. About MSCI At MSCI, our mission is to power better investment decisions. With over 50 years of expertise in research, data, and technology, we provide critical decision-support tools to the global investment community. Our innovative, research-enhanced solutions empower clients to understand risk, optimize performance, and build better portfolios. Competitive compensation packages and comprehensive benefits designed to support your financial security, health, and well-being. Flexible work options, advanced technology, and collaborative office environments. A culture that encourages innovation, accountability, and experimentation. A global community of talented colleagues who inspire, support, and collaborate to drive innovation and deliver client value. A structured Global Orientation Program, along with continuous access to learning platforms like Learning@MSCI and LinkedIn Learning Pro, plus tailored development opportunities. Multi-directional career paths, offering both vertical growth and lateral opportunities within MSCI. A commitment to diversity, equity, and inclusion, championed through our Employee Resource Groups including All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and the Women s Leadership Forum. At MSCI, you will join a team of curious, innovative, and entrepreneurial minds who are passionate about driving meaningful change in the investment industry. This is where you can push boundaries, challenge yourself, and exceed expectations for yourself, our clients, and our industry. Qualification : A Bachelors degree in Finance, Engineering, Mathematics, Statistics, Economics, or a related field. Professional certifications like CFA or FRM are a plus.