Client Service Representative Jobs in Pune

Sales Development Representative (SDR) Experience: 2 5 Years Education: BBA, BSc, BTech/BE, BCA, MSc, MTech, MBA/PGDM, MCA Location: Pune About the Role We are seeking a motivated Sales Development Representative to drive lead generation, build strong client pipelines, and support our global IT services business. The ideal candidate has experience in IT/SaaS sales, understands international markets, and thrives in a fast-paced, target-driven environment. Required Skills IT Sales / SaaS Sales Lead Generation Business Development Cold Calling Good to Have Email Marketing Cloud or Software Sales Excellent Communication Skills Key Responsibilities Proactively generate leads through cold calls, LinkedIn outreach, email campaigns, and networking. Qualify leads and nurture them through the sales funnel to create new opportunities. Schedule meetings, demos, and presentations for senior sales or technical teams. Maintain accurate CRM records and provide regular pipeline reports. Collaborate with marketing and delivery teams to align efforts and improve conversion rates. Clearly articulate complex IT services (cloud, AI, data, software development) to business leaders. Apply consultative selling techniques to understand client pain points and position IT services as value-driven solutions. Requirements 2 5 years of experience in inside sales or business development (IT services/SaaS preferred). Proven success in lead generation and pipeline development. Experience selling to North American and EU markets. Excellent verbal and written communication and presentation skills. Strong understanding of IT services (cloud, AI, data, software development preferred). Hands-on experience with CRM tools (Zoho, HubSpot, Salesforce, etc.). Self-motivated, target-driven, and comfortable working in a fast-paced environment. Qualification : BBA, BSc, BTech/BE, BCA, MSc, MTech, MBA/PGDM, MCA

Pre-Sales Executive Experience: 0 1 year Location: Pune About Amura Amura Marketing Technologies is a next-generation MarTech company delivering end-to-end marketing and sales solutions to leading Indian brands. Our philosophy of Marketing Engineered combines innovative design, engineering, and technology to provide cutting-edge marketing solutions. Role Overview As a Pre-Sales Executive, you will play a key role in qualifying leads through research, outreach, and client engagement. You will support the sales team by managing client communications, scheduling meetings, and maintaining CRM records, contributing to business growth across the PAN India region. Key Responsibilities Conduct lead qualification through research, phone calls, emails, and LinkedIn prospecting. Develop new business by prospecting, following up on marketing leads, and nurturing existing client relationships. Schedule appointments for Sales Managers with potential clients. Clearly explain service offerings and pricing details to prospects. Perform prompt and consistent follow-ups via calls, emails, LinkedIn, and WhatsApp. Manage CRM and sales tools to ensure smooth communication with the sales team. Handle cold calling and campaign leads effectively. Excellent verbal communication and email writing skills. Results-driven, persistent, and motivated to meet sales targets. Strong time management and prospecting skills. Ability to handle rejection professionally and maintain a positive attitude. Customer-focused with excellent telephone sales and service skills. Professionalism and a proactive approach in maintaining business relationships.

Team Lead Account Management Location: Pune Experience: 3+ years Employment Type: Full-Time About Amura Amura Marketing Technologies is a next-generation MarTech company, delivering end-to-end marketing and sales solutions to leading brands across India. Guided by the philosophy of Marketing Engineered , we blend creativity, data, and technology to craft innovative marketing strategies that drive measurable results. Role Overview We are looking for a dynamic and experienced Team Lead Account Management to lead client strategy, execution, and servicing across multiple digital projects. This role involves managing a team of account managers, driving campaign performance, and ensuring seamless coordination between internal teams and clients. You'll be responsible for delivering marketing strategies that align with client goals and deliver measurable impact. Key Responsibilities 1. Marketing Strategy & Execution Develop and implement comprehensive, data-driven marketing strategies tailored to client objectives. Ensure strategies are aligned with industry best practices and designed to drive measurable engagement and conversions. Lead full-funnel strategy development across awareness, consideration, and conversion stages. 2. Team & Project Management Manage, mentor, and guide a team of junior account managers. Allocate tasks effectively to ensure timely, high-quality project delivery. Collaborate cross-functionally with creative, content, media, and tech teams to execute campaigns efficiently. 3. Client Engagement & Servicing Act as the primary point of contact for clients, ensuring proactive communication, updates, and relationship management. Understand client briefs in depth and translate them into actionable strategies. Maintain high client satisfaction through consistent service quality and strategic value. 4. Campaign Management Oversee the execution of campaigns across multiple digital platforms. Monitor performance, troubleshoot issues, and optimize in real-time to maximize ROI. Report campaign results with insights and next steps for growth. 5. Digital Platforms & Tools Proficient in platforms such as: Google Ads & Google Analytics Meta (Facebook) Business Manager Demand-Side Platforms (DSPs) and programmatic advertising tools Ability to leverage analytics tools to inform campaign performance and optimization. Must-Have Skills Strong command of full-funnel marketing strategies and their implementation. Proven expertise in performance marketing, including ROI optimization and attribution modeling. Ability to conceptualize and execute impactful marketing campaigns. Experience translating strategy into operational execution with a focus on timelines and outcomes. Strong communication and leadership skills with the ability to liaise between clients and cross-functional teams. Desired Qualifications & Experience Minimum 3 years of experience in digital marketing and account management, preferably in an agency setting. Prior experience in client strategy, servicing, and project management. Hands-on experience managing a team of 6 or more people. Ability to manage multiple projects simultaneously in a fast-paced environment. Strong analytical mindset with the ability to turn data insights into actionable strategies. Excellent interpersonal and decision-making skills with a high degree of ownership. Who You Are You thrive in a fast-paced, high-growth environment. You re a strategic thinker with attention to detail and a drive for results. You take ownership, stay proactive, and are relentless in project execution. You re a natural leader, a strong communicator, and a team player. You enjoy solving problems, learning new tools, and contributing to a dynamic work culture. Apply now and join Amura in shaping the future of marketing.

Sales & Marketing Manager Location: Pune Experience: 5 10 years Education: Any Graduate Job Type: Full-Time Job Overview We are seeking a dynamic Sales & Marketing Manager to lead our sales team and drive customer success initiatives. This role requires a proven leader with strong experience in client acquisition, sales strategy, and customer retention. The ideal candidate will have expertise in CRM solutions, sales management, and building lasting customer relationships. Key Responsibilities Sales Management: Lead Generation & Pipeline Management: Oversee and manage the sales pipeline, ensuring consistent lead generation, qualification, and timely follow-ups. Client Acquisition: Lead the sales team to acquire new clients by offering tailored CRM and business process solutions. Sales Strategy & Execution: Develop and implement effective sales strategies aimed at driving revenue growth and meeting business targets. Relationship Building: Establish and nurture strong relationships with prospective clients, understanding their needs and offering comprehensive, customized solutions. Team Development & Performance: Provide leadership, training, and coaching to the sales team to improve skills, meet KPIs, and achieve team objectives. Customer Success Management: Client Onboarding & Implementation: Ensure seamless onboarding for new clients, helping them implement CRM systems and related services effectively. Customer Retention & Expansion: Develop and execute strategies to enhance customer satisfaction, reduce churn, and generate expansion opportunities within existing accounts. Strategic Consultation: Act as a trusted advisor, helping clients optimize the value they get from CRM, data management, and business process solutions. Upselling & Cross-selling: Identify opportunities for upselling and cross-selling additional services, working closely with the sales team to expand our services within existing client accounts. Customer Health Monitoring: Regularly track and monitor client health, anticipating challenges and proactively addressing any risks. Reporting & Metrics: Measure and report on the effectiveness of sales and customer success initiatives, including key metrics like customer satisfaction, churn, and sales performance. Qualifications & Skills 5-10 years of experience in sales management and customer success, ideally in CRM or related services. Proven ability to drive sales, enhance customer retention, and improve overall customer satisfaction. Strong leadership capabilities, with experience in managing and coaching sales teams. Excellent communication, interpersonal, and relationship-building skills. Ability to develop and execute sales strategies and customer success plans. Familiarity with CRM platforms such as Salesforce, HubSpot, etc., is a plus. Upselling and cross-selling experience is highly valued. Qualification : Any Graduate

Job Title: Customer Service Officer Department: PDM Domestic Business Location: Pune Experience Required: 2 to 6 Years Qualification: Graduate / Master s Degree (Mandatory) Certifications: MDF Certified (Preferred), NISM (Desirable) Reports To: Branch Head / Regional Customer Service Lead Role Overview: The Customer Service Officer acts as a vital link between the AMC and investors by ensuring exceptional service delivery, complaint resolution, transaction processing, and regulatory compliance. This role involves managing walk-in clients, coordinating with registrars (R&T agents), and supporting the field sales team to strengthen client relationships and improve overall investor experience. Key Responsibilities: Customer Interaction & Support Handle walk-in investors with professionalism and a service-first approach. Promptly respond to investor queries, complaints, and requests across mutual fund products. Assist clients in processing transactions including Purchase, Redemption, Switch, SIPs, and Special Products. Transaction Processing & Coordination Coordinate with R&T agents (Registrar & Transfer Agents) to ensure timely and accurate resolution of investor requests. Ensure adherence to SEBI-prescribed cut-off timings and accurate documentation. Sight credits in bank accounts for reported transactions and validate cash flows. Reporting & Regulatory Compliance Prepare and maintain accurate Daily MIS, Monthly Reports, Time Stamping Register, and Daily Transaction Report (DTR). Submit High-Value Transaction Reports and other regulatory reports in a timely manner. Stay updated with the latest SEBI guidelines and internal compliance procedures. Product Knowledge & Communication Stay informed about SBIMF product offerings, market movements, and mutual fund regulations. Educate investors on product features, regulatory norms, and documentation requirements. Draft and review investor communication content in a clear, accurate, and professional manner. Sales Support & Branch Operations Support the field sales team in ensuring clients receive smooth service post-sales. Contribute to branch-level investor engagement programs and awareness initiatives. Maintain an environment of operational excellence and risk control at the customer touchpoint. Key Skills & Competencies: Technical Skills: In-depth understanding of mutual fund operations and SEBI regulatory norms Familiarity with R&T coordination and transaction processing workflows Proficiency in MIS preparation, record keeping, and compliance reporting Behavioral Competencies: Excellent verbal and written communication skills Customer-centric mindset with a proactive problem-solving approach Strong attention to detail and commitment to process integrity Ability to multi-task and prioritize under time-sensitive environments Team-oriented with a collaborative working style Mandatory Requirements: Graduate or Postgraduate in any discipline 2 6 years of customer service experience in mutual fund or BFSI sector Knowledge of SEBI regulations and mutual fund products Excellent communication and investor handling skills Desirable Profile: NISM Certification (especially Series V-A: Mutual Fund Distributors) Experience in a mutual fund branch / R&T / back-office operations Familiarity with handling large volume transactions and investor footfalls Strong drafting ability for investor communication and regulatory correspondence Job Summary: The Customer Service Officer plays a pivotal role in delivering high-quality service at the branch level, ensuring smooth transaction processing, investor satisfaction, and compliance with regulatory norms. This role contributes directly to investor retention, brand credibility, and seamless operational flow for SBIMF's Pune branch. Qualification : Graduate / Masters Degree (Mandatory)

Job Title: Relationship Manager Mid Market Location: Pune Function: Customer Experience Relationship Management Employee Type: Full-Time Experience Required: 1 3 Years Role Purpose As a Relationship Manager Mid Market, you will be responsible for managing the entire lifecycle of corporate clients in the mid-market segment for telecom services including Mobility, Fixed Line, and Data solutions. This role focuses on ensuring seamless service delivery, account growth, and customer satisfaction while strengthening Airtel s presence within client organizations. Key Responsibilities Customer Lifecycle Management Manage end-to-end service delivery for assigned corporate accounts, ensuring adherence to SLAs and TAT. Serve as the single point of contact for all client interactions, ensuring timely resolution and zero escalations. Conduct regular service camps, account reviews, and customer engagement activities to enhance brand visibility and retention. Revenue Growth & Churn Control Drive upselling and cross-selling of Airtel s telecom products and services across the customer lifecycle. Monitor account usage and proactively address churn risks to ensure account stickiness and revenue stability. Operational Excellence Ensure strict compliance with all business processes and service-level standards. Maintain accurate and updated account dossiers, track complaint levels, and promote digital adoption (e.g., e-bills, self-care platforms). Collections & Payment Efficiency Improve collection efficiency (0 60 days, 60 90 days) by ensuring timely payments and reducing suspense through virtual account management. Support clients in payment posting, billing queries, and reconciliation activities. Performance Monitoring Track and analyze corporate account performance across multiple telecom products and services. Promote digital enablement and virtualization through tools such as PFH, self-care portals, and paperless billing. Required Skills Strong analytical thinking and problem-solving ability. Proficiency in Microsoft Excel and financial modeling. High process orientation and attention to detail. Excellent verbal and written communication skills. Strong customer-centric approach and service mindset. Effective negotiation and stakeholder management. Qualifications Bachelor s degree in Engineering, Business Administration, or related field. MBA in Marketing or Operations is preferred. Work Experience 1 3 years of relevant experience in client servicing or relationship management, preferably in the telecom industry. Candidates with 2 7 years of telco experience can also be considered based on role fit. Qualification : Bachelors degree in Engineering, Business Administration, or related field

Job Title: SAP Basis Consultant Location: Pune, India Experience: 3 to 6 Years Service Line: Cloud & Infrastructure Services Educational Qualifications: B.E., B.Tech, M.E., M.Tech, BCA, MCA, B.Sc Role Overview: We are seeking a skilled SAP Basis Consultant to join our Cloud & Infrastructure Services team. In this role, you will be a key member of the Infosys delivery team, responsible for ensuring the successful design, development, validation, and support of SAP solutions. Key Responsibilities: Collaborate with cross-functional teams to gather and understand detailed client requirements. Translate business needs into system specifications to guide design and implementation. Assist in project estimations and planning by contributing to effort and resource assessments. Design and implement efficient, scalable SAP Basis solutions aligned with client objectives. Support continuous improvement initiatives and contribute to the digital transformation journey of our clients. Ensure high levels of client satisfaction through proactive service delivery and technical excellence. Who You Are: You are a proactive professional with strong analytical and problem-solving skills, passionate about SAP technologies and committed to delivering top-quality results. If you're looking to be part of a forward-thinking team driving digital transformation, we d love to hear from you.

Job Title: Business Development Manager Experience: 10+ Years Location: Kharadi, Pune Role Overview We are seeking an accomplished and results-driven Business Development Manager to lead our sales efforts in IT services and solutions. The ideal candidate will bring deep domain knowledge, a strong industry network, and a proven track record in driving revenue growth across global markets. This is a strategic role focused on expanding our footprint in sectors such as BFSI, Manufacturing, Retail, Food Processing, and Pharma. Key Responsibilities Sales Strategy & Planning Develop and execute robust sales strategies aligned with organizational goals. Identify high-growth markets, key technology segments, and new business opportunities. Focus on expanding our presence across technology platforms and marketplace verticals. Lead Generation & Client Acquisition Drive the entire sales cycle from prospecting and lead generation to deal closure and client onboarding. Engage senior decision-makers (CXOs, IT Heads, etc.) with compelling pitches for IT solutions including software development, cloud services, ERP systems, and AI/ML services. Conduct high-impact business meetings and presentations across target industries. Client Relationship Management Build and nurture long-term client relationships by offering tailored solutions and reliable after-sales support. Act as a trusted advisor to clients, ensuring a strong feedback loop and high customer satisfaction. Revenue Growth & Account Management Meet or exceed sales targets through a combination of strategic account mining and new business hunting. Drive consistent revenue generation across multiple service lines and customer segments. Market Research & Analysis Conduct market intelligence and competitor analysis to inform sales strategy and positioning. Adapt go-to-market strategies based on evolving industry trends and client needs. Cross-Functional Collaboration Work closely with marketing, technical, pre-sales, and delivery teams to ensure seamless client experience. Channel client feedback to internal teams to support product and service enhancements. Sales Reporting & Forecasting Deliver accurate sales forecasts, performance reports, and pipeline visibility to leadership. Monitor sales metrics and KPIs to adjust execution strategies in real time. Industry Engagement & Networking Represent the company at industry events, trade shows, and conferences to enhance brand visibility. Leverage your professional network and industry forums to drive lead generation and business expansion. Required Skills & Qualifications Experience: 10+ years in business development, sales, or lead generation within IT services. Industry Expertise: Deep understanding of BFSI, Manufacturing, Retail, Pharma, and Food Processing verticals, with exposure to global delivery models and captive centers (GCCs). Technical Acumen: Familiarity with Salesforce, SAP, ERP systems, AI/ML technologies, and custom software solutions. Stakeholder Management: Proven experience engaging CXOs, founders, IT heads, and procurement leaders. Tools Proficiency: Comfortable using MS Office and CRM platforms such as Salesforce. Sales Skills: Self-starter with a hunter mindset, capable of independently generating and closing opportunities in international markets. Communication: Excellent command of English; proficiency in foreign languages is a strong plus.

Job Title: Business Development Executive Job Summary We are seeking a passionate and dynamic Business Development Executive to join our sales team. The ideal candidate will be responsible for generating leads, making sales calls, building client relationships, and consistently meeting or exceeding sales targets. Objectives of the Role Build business by identifying, qualifying, and selling to potential clients. Develop and maintain strong relationships with clients to ensure repeat business and customer satisfaction. Key Responsibilities: Identify new business opportunities by researching prospects and analyzing market trends. Establish and maintain client relationships by understanding their needs and offering effective product or service solutions. Actively seek out new sales opportunities through cold calling, networking, and social media. Set up and attend meetings with potential clients to understand their needs. Deliver product or service presentations tailored to client requirements. Prepare regular reports on sales performance and pipeline status. Collaborate with internal teams to align sales efforts with overall goals. Participate in industry events, exhibitions, or conferences as needed. Negotiate and close deals, addressing objections or concerns effectively. Gather feedback from clients and share insights with internal teams. Required Skills & Qualifications: Proven experience in a Business Development or similar sales role. Basic understanding of the IT sector. Proficiency in English. Strong knowledge of MS Office tools. Quick learner with a passion for sales. Self-motivated and goal-oriented. Strong presentation skills. Ability to build and manage client relationships.

Join the Entrata Team: Be a Part of Transforming Property Management Position: Back Office Executive Location: Pune, India / Remote At Entrata, we re not just rewriting the book on property management we re completely reimagining it. From our humble beginnings in 2003, created by visionary college students, we ve grown into a global leader in the property tech industry. Our award-winning software suite has revolutionized everything from rent payments to leasing, maintenance, insurance, and beyond. Today, we re proud to serve property owners, managers, and residents worldwide, and we need bright minds like you to help us grow. Who We Are: We re a diverse, innovative global team of 2200+ people across Utah, Texas, India, Israel, and the Netherlands. Whether you're in an office or working remotely, at Entrata, we believe in transparent communication, boldness, and excellence. Our commitment to reshaping the property management experience drives everything we do, and we re looking for driven professionals like you to join us on this exciting journey. What You ll Do: As a Back Office Executive, you will be at the heart of our operations, ensuring that the behind-the-scenes processes run smoothly. From data entry to analysis, your attention to detail and problem-solving skills will help Entrata maintain its high standards of efficiency and excellence. Data Mastery: Review, verify, and update source materials for accuracy. You ll enter and record data, update records, and keep things running efficiently. Process Improvement: Keep an eye on best practices, continuously improving processes and communicating changes to the team. Fast-Paced Execution: Meet key performance metrics like working hours, CPA, absenteeism, and defect rate. Deliver results even in a high-pressure environment. Collaboration & Communication: Keep the team informed and engaged. Regular updates, scrums, and emails ensure smooth communication across all departments. Trend Spotting: Dive deep into data, analyze trends, and generate insights that drive actionable results. You ll use your analytical skills to make sure we re on track. Project Ownership: Manage your own tasks and projects, balancing deadlines with quality execution. What You Bring: Education & Experience: A graduate in any field, with 1-4 years of back-office or corporate experience. Bill processing experience is a bonus. Attention to Detail: You re meticulous about accuracy and data integrity no detail goes unnoticed. Technical Skills: Basic proficiency with MS Office (Excel is a must) and computer operations. Advanced Excel skills will set you apart. Problem-Solving Mindset: You love diving into challenges, identifying solutions, and making an impact. Adaptability: You re a self-starter who thrives with minimal direction and can quickly adapt to new systems and changes. Team Player: You re a professional who works well independently and as part of a team. You bring your positive attitude and energy to everything you do. Communication Skills: Strong business communication skills in English (both written and verbal) are essential to your success. Shifts: Ready to work night shifts or even 24/7 if needed. Flexibility is key! Bonus Points For: Client Services: Experience in delivering value-added services to clients and businesses. Training: Ability to evaluate training needs and help improve soft skills and process understanding within the team. Advanced Excel & Testing: Advanced Excel skills, or certification in manual/automated testing, will be a bonus! Career Growth: A Be valued, Create value approach to personal and professional development. Work-Life Balance: Enjoy generous time off to care for yourself and your family. Health & Wellness: Access to world-class medical, dental, vision insurance, and life assistance programs. Financial Planning: Benefit from RSU equity programs, ESPP, retirement plans, and more! Work Environment: An ergonomic WFH setup, snacks, and a culture built around team collaboration. Global Impact: Be part of a company shaping the future of property management with cutting-edge software that s used by clients across the globe. At Entrata, we don t just believe in innovation we believe in people. We re a team that thrives on excellence, boldness, and the belief that diversity fuels creativity. If you re ready to join an award-winning team and make your mark on the property management industry, we want to hear from you! Qualification : Graduate in any Stream.

Job Overview: We are looking for a Business Development Executive with 1-5 years of experience, who is eager to focus on generating leads/appointments, nurturing potential accounts, new business development, and sales. The ideal candidate will be responsible for identifying new business opportunities, researching target accounts, and executing outreach strategies to drive the company's growth. Roles and Responsibilities: Lead Generation: Identify and pursue new business opportunities through a strategic outbound sales process. Account Research: Conduct research for existing and new accounts, identifying decision-makers and performing outreach campaigns via email, phone, and other mediums. Target Analysis: Research and analyze target companies to understand their products and services, ensuring that outreach efforts are well-tailored. Client Outreach: Schedule and conduct introductory calls, demos, and follow-up meetings with prospective accounts. Lead Qualification & Nurturing: Qualify leads and nurture them through the sales funnel to drive conversions. Database Management: Create and maintain a list/database of prospective clients and build Account-Based Selling strategies (Lead Scoring, Lead Nurturing) to improve the sales cycle. Sales Collaboration: Collaborate with the sales team to align on sales goals and strategies, ensuring a smooth transition of qualified leads into the pipeline. Requirements: Communication Skills: Excellent verbal and written communication skills for engaging with clients and team members. Research Skills: Ability to perform primary and secondary research for accounts using online portals and tools. Sales Tools: Experience with email marketing, CRM, and other sales tools for lead nurturing and database management. Sales Process Knowledge: Strong understanding of the sales process/cycle and business development practices. Reporting & Presentation: Proficient in reporting and presenting findings to leadership and team members. This is a dynamic role where you will have the opportunity to contribute to business growth while developing your sales and business development skills. If you're driven, detail-oriented, and enjoy working in a fast-paced environment, we would love to have you on our team.

about the role This role involves handling Billing and Order Management. Dealing with clients, management, suppliers and employees. key responsibilities Execution of orders - starting from receiving Purchase Order to service deployment (Enabling the cloud platform for client), Invoicing/Billing in systems (Quick Books, Tally or any other ERP) Reporting - Various reports (Governance/Monthly/quarterly review reports) Deal with clients, sales team and employees preferred qualifications Billing and Order management experience of 2-3 years. Bcom/Mcom/MBA/Finance (Mcom/Finance - preferred) Qualification : Bcom/Mcom/MBA/Finance (Mcom/Finance - preferred)

About Ugaoo and Garden & Services function At Ugaoo, we re not just building gardens we re cultivating a greener tomorrow. As India s most trusted gardening brand, our Garden Services & Maintenance function plays a pivotal role in transforming spaces and creating meaningful green experiences. This function offers a wide array of services, including: Landscape Development: Designing and developing sustainable outdoor spaces that blend beauty and functionality. Vertical Gardening: Innovating with modular green walls tailored for modern urban environments. Terrace & Indoor Gardens: Crafting lush, vibrant retreats in homes, offices, and commercial spaces. Hospitality Solutions: Curating greenery to enhance guest experiences in hotels, restaurants, and lounges. Corporate Renting: Providing flexible greenery solutions to bring life to workplace environments. Portable Walls: Designing easy-to-install green partitions for versatile indoor and outdoor use. Maintenance Services: Offering comprehensive care to ensure the long-term health and appeal of green spaces. Our work spans prestigious projects such as Rustomjee Crown, Kohinoor, Raheja Universal, Tsuki, Nativ, Wework, Roche, Snowflake and many others, showcasing our expertise across residential, commercial, hospitality and corporate landscapes. What This Role Offers This role is your opportunity to lead the creation and management of transformative green solutions. Joining Ugaoo means becoming part of a team driven by innovation, sustainability, and excellence, contributing to impactful gardening projects across the country. As Head of Garden Services & Maintenance, you will oversee landscaping, vertical gardening, and corporate/residential/hospitality maintenance projects. You will manage sales and operations across Pune and Mumbai, focusing on growth and city expansion. Reporting directly to our Founder, this strategic role involves close collaboration to shape the future of this key business function. Responsibilities: Strategy, Planning & Management Develop and implement a comprehensive sales strategy to drive revenue and profitability in Pune and Mumbai. Identify opportunities for expansion into new cities and markets, creating a roadmap for geographic growth. Establish partnerships with corporate clients, developers, and interior designers to build a robust customer pipeline. Design and execute marketing initiatives to promote landscaping, vertical gardening, and plant care services. Monitor key performance indicators (KPIs) for sales and operational efficiency, ensuring alignment with business goals. Project Management Plan and oversee end-to-end execution of landscaping, vertical gardening, and maintenance projects. Manage timelines, budgets, and resources to ensure high-quality project delivery. Collaborate with clients to understand their needs and customize solutions accordingly. Ensure all projects meet regulatory and safety standards. Customer Experience Establish processes to ensure prompt and effective resolution of customer queries and concerns. Gather feedback from clients to improve service offerings and build long-term relationships. Deliver a seamless and delightful customer experience, reinforcing the brand s reputation Operational Excellence Streamline processes to enhance efficiency, reduce costs, and maintain service quality. Oversee inventory management, including procurement of plants, materials, and equipment. Implement technology and tools to optimize scheduling, tracking, and reporting. Operational Excellence Work closely with the Founder to align the function's goals with the company's vision and objectives. Provide regular updates and insights on sales, operations, and market trends to guide strategic decision-making. Collaborate with other departments, such as marketing and operations, to ensure cohesive operations. Team Development/Leadership Foster an environment of high performance and continuous improvement, emphasizing learning, innovation, and a commitment to quality. Conduct regular performance reviews, provide constructive feedback, and implement tailored strategies to drive individual and team growth. Ensure team members receive timely and relevant training programs to enhance their technical expertise, customer service skills, and overall professional development. Requirements: Bachelor's/Master's degree in Horticulture or a related field. 8 10 years of experience in landscaping, garden maintenance, or similar functions, with at least 3 years in a leadership role. Proven track record in managing large-scale garden/landscape projects. Excellent knowledge of plant species, soil types and pest control. Strong leadership, problem-solving, and project management skills. Proficiency in budgeting, vendor management, and operations planning. Who We re Looking For We re seeking leaders who are ready to bring their expertise to a company on the rise. If you re motivated by the prospect of driving innovation, leading with purpose, and contributing to a legacy, Ugaoo offers the perfect environment for the next step in your career. Join us, and help shape the future of gardening and grow with us, because Plants Grow People. Qualification : Bachelor's/Master's degree in Horticulture or a related field.

At Ugaoo, we re more than just a gardening brand; we are a movement. Rooted in the rich legacy of Namdeo Umaji Agritech, a pioneer with over 135 years of expertise in agriculture and horticulture, we are charting a fresh course for the future of gardening. The global gardening market is projected to grow to $120 billion by 2027, and Ugaoo is at the forefront of this transformation. We are a young, dynamic company blending time-tested wisdom with modern innovation. Ugaoo offers the perfect platform for individuals eager to make an impact, push boundaries, and grow both personally and professionally. A Culture of Growth: We are GROWERS Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values guide everything we do and create an environment where your ideas are valued, and your career can flourish. Room to Innovate: We encourage ownership and challenge the status quo. We provide a space for new ideas and calculated risks, ensuring continuous learning and growth. Performance-Driven Success: In our performance-based environment, hard work is recognized, and your contributions will directly impact both your success and the company s. Kinship and Collaboration: At Ugaoo, you re part of a unit. We work together, celebrate together, and support each other. Collaboration is at the heart of everything we do. About the Role: We are looking for a proactive and detail-oriented Client Servicing Executive to manage and streamline our garden services and maintenance operations. The ideal candidate will ensure smooth coordination between clients and our team of gardeners, while addressing any on-field challenges. This role requires excellent interpersonal skills, organization, and the ability to perform under pressure. Key Responsibilities: Scheduling and Coordination: Plan weekly gardener visits based on client Annual Maintenance Contracts (AMCs). Communicate visit details to both clients and gardeners a day in advance. Field Support: Address concerns or issues faced by gardeners during field operations. Adapt schedules quickly to accommodate last-minute changes. Expense Management: Verify and process monthly expenses submitted by gardeners. Training and Meetings: Conduct monthly meetings with gardeners, alongside the Manager, to ensure continuous training and development. Client and Team Communication: Maintain clear communication with clients regarding visit schedules and updates. Requirements: Bachelor s degree in any field (Agriculture/Horticulture preferred). Minimum of 2 years experience in client servicing or customer support. Strong interpersonal and communication skills. Ability to work in high-pressure environments and possess excellent problem-solving skills. Proficiency in handling bulk communication. Proactive task management and a team-player attitude. Who We re Looking For: We are seeking individuals who are ready to embark on a journey, not just a job. If you're accountable, driven, and eager to grow beyond your current role, you ll thrive here. We are looking for go-getters who aren t afraid to roll up their sleeves, challenge themselves, and make a tangible impact. Join us, and let s grow together starting with you. Because at Ugaoo, we believe Plants Grow People. Impact: Make a tangible difference within a growing company. Collaboration: Work with a supportive, collaborative team. Growth: Learn, develop, and grow in a fast-paced, innovative environment. Qualification : Bachelors degree in any field (Agriculture/Horticulture preferred).

A Culture of Growth: At Ugaoo, we embody values of Growth, Resilience, Open-mindedness, Welcoming, Empathy, and Responsibility. These principles are the foundation of our work culture, ensuring a supportive environment where your ideas are valued, and your career can thrive. Opportunities for Innovation: We encourage a culture where creativity and ownership are celebrated. If you're driven by challenges and passionate about making meaningful changes, Ugaoo offers the perfect platform to explore new ideas, take risks, and continuously develop your skills. Performance-Based Recognition: At Ugaoo, results are key. Your contributions are acknowledged, and your hard work directly impacts your success as well as the company s achievements. Collaboration and Teamwork: Joining Ugaoo means becoming a part of a supportive and unified team. Together, we collaborate, celebrate victories, and offer support to ensure collective growth and success. About the Role: We are seeking a motivated and dynamic Sales Executive to represent Ugaoo in the retail space. In this role, you will actively engage with customers, showcase Ugaoo products, and create a memorable in-store experience that drives both sales and brand loyalty. You will have the opportunity to interact directly with consumers, helping them find the best products to meet their needs and ensuring an exceptional shopping experience. Key Responsibilities: Product Demonstration: Engage customers by actively demonstrating and providing comprehensive information about Ugaoo products. Customer Engagement: Build a positive and professional image of Ugaoo, offering guidance to customers to help them choose products that best suit their needs. Identify Customer Needs: Listen attentively to customer preferences and requirements, offering personalized product recommendations. Promotional Setup: Organize and manage promotional stands or booths, ensuring that products are properly stocked and presented. Sales Reporting: Submit daily sales reports to the City Head, tracking product performance and customer insights. Key Requirements: At least 6 months of experience in retail or in-store sales. Exceptional verbal and interpersonal communication skills. Strong customer service orientation with a commitment to providing an outstanding customer experience. Energetic, adaptable, and proactive, with a natural curiosity and a positive, can-do attitude. Passion for creating engaging and enjoyable work experiences. Who We re Looking For: We are looking for an individual who is passionate about plants, e-commerce, and working as part of a dynamic, driven team. If you're eager to contribute to Ugaoo s growth, love interacting with customers, and are driven to excel in a retail environment, we would love to hear from you. A Perk for Joining Us: Your home will look great with the plants you bring into it once you join Ugaoo! Join Us and Grow Together. At Ugaoo, we believe that Plants Grow People, and we re excited to grow alongside you.

Job Responsibilities 1. Client Onboarding: Facilitate a smooth onboarding process for new clients. Gather information about the client s business, goals, and expectations. Coordinate with different teams within the agency to ensure a clear understanding of client requirements. 2. Client Communication: Act as the main point of contact between the agency and the client. Regularly update clients on the progress of ongoing projects and campaigns. Respond promptly to client inquiries and address concerns. 3. Account Management: Develop a deep understanding of each client s industry, business model, and marketing objectives. Work closely with the account management and project teams to ensure the delivery of high-quality services that meet client expectations. 4. Project Coordination: Collaborate with internal teams such as marketing, design, content, and development to ensure timely and successful project delivery. Monitor project timelines and budgets to ensure they align with client expectations. 5. Feedback Collection: Regularly gather feedback from clients to assess satisfaction levels. Use feedback to identify areas for improvement and implement necessary changes. 6. Upselling and Cross-Selling: Identify opportunities for upselling additional services or cross-selling complementary services to existing clients. Work with the sales team to explore expansion possibilities with current clients. 7. Client Retention: Develop strategies to enhance client retention rates. Address any issues or concerns promptly to prevent client dissatisfaction. 8. Reporting and Analysis: Provide clients with regular reports on key performance indicators (KPIs) and the impact of digital marketing efforts. Analyze data to derive insights and recommendations for improving campaign performance. 9. Stay Updated on Industry Trends: Stay informed about the latest trends, tools, and technologies in digital marketing. Share relevant industry updates and insights with clients. 10. Contract Renewals: Work with the sales team to renew client contracts and negotiate terms. Ensure a seamless transition during contract renewals. 11. Crisis Management: Address any issues or conflicts that may arise during the course of the client-agency relationship. Implement effective crisis management strategies to retain client trust. Requirements A business degree with a focus on marketing, advertising, or similar. 2-4 years of experience in client servicing, marketing, or agency-related roles. Ability to write plans and budgets. Good at handling multiple clients at once. Able to track and report on different projects for different clients. Great at business communication and using presentation tools like PowerPoint and Keynote. Knowing more than one language is a plus. Familiar with digital communication strategies and tools. Basic SMM data analytical skills Qualification : A business degree with a focus on marketing, advertising, or similar.

Description We are looking for software engineers to join our engineering team in Ahmedabad & Pune. The primary responsibility will be to help design and develop Enterprise Software for our Global Fortune 500 clients in Data Analytics, Security, and Cloud segments. The job requires an understanding of backend & frontend programming languages such as Core Java & React.js respectively. Responsibilities Responsible for providing expertise in software development life cycle, from concept, architecture, design, implementation, & testing. Leading & mentoring small sized team. Ensuring the code reviews & development best practices / processes to be followed. Be part of regular client communication. Estimates efforts , identify risks & provide technical support whenever needed. Ensures effective people management (performance reviews & feedback at very minimal level) & task management for smooth execution. Demonstrates ability to multitask & re-prioritize responsibilities based on dynamic requirements. Requirements 4+ years of experience in software architecture, system design and development. Education: B.E, B.Tech, MCA, Diploma Computer/IT Extensive software development experience in React.JS & Corejava programming language Extensive experience in basic javascript programming Should have team leading experience and flexible working on different latest technologies Customer / Client communication. Experience in developing RESTful Web services using any framework Strong Computer Science fundamentals in Object-Oriented Design and Data Structures. Experience with working on Agile Software development methodology Experience with Linux programming, or expertise in the areas of Big Data, Networking, Storage, or Virtualization is a big plus Excellent oral and written communication skills, problem-solving and analytical skills Must be able to succeed with minimal resources and supervision. Qualification : B.E, B.Tech, MCA, Diploma Computer/IT

Quality Specialist Location: Pune Job Type: Full-Time Job Summary The **Product Quality Specialist** plays a critical role in **assessing the quality of inbound and outbound documentation** to ensure compliance with internal quality control standards. This role requires knowledge of operational procedures, the ability to **identify process improvement opportunities**, and expertise in quality systems. The specialist will support both internal and external documentation needs, perform detailed analysis of non-conformances, and coordinate testing activities to maintain **high-quality standards across products.** Primary Responsibilities Documentation Review **Review source documents, including material test records**, to ensure quality, completeness, and compliance with engineering specifications. Record Monitoring & Issue Resolution Monitor, track, and follow up on outstanding record issues, ensuring **timely resolution of discrepancies.** Documentation Changes Respond to and coordinate any requested documentation changes, ensuring accurate recordkeeping. Archiving & Record Support Assist with archiving and scanning, and **provide electronic copies of archived records** as requested for internal and external stakeholders. Quality System Maintenance Help **maintain the quality system requirements** and ensure compliance with the company s standards and practices. Non-Conformance Management **Raise Non-Conformance Reports (NCRs)** for assemblies that do not comply with BOM, GAD, and testing requirements. Collaborate with cross-functional teams to perform **root cause analysis** and provide technical support for corrective actions. Testing & Witness Activities **Perform witness activities for testing** against product standards and NOV test procedures. Coordinate with **Third-Party Inspectors (TPI)** and customer representatives as needed. Test Procedure Development **Review, write, and prepare FAT (Factory Acceptance Test) procedures and test report formats** for new products. Support Quality Practices Assist in developing new work practices and procedures related to quality and continuous improvement. Supplier & Client Assessments Ensure that quality assurance assessments at suppliers and client sites are performed in compliance with company requirements. Training & SOPs Maintain up-to-date training on **Quality Standard Operating Procedures (SOPs)** in relation to the quality system. Facility/Group-Specific Responsibilities 3rd Party Coordination **Schedule and coordinate 3rd party-related tasks**, ensuring alignment with quality and manufacturing teams. Technical & Administrative Support Provide **technical and administrative support** to the quality function, assisting with documentation review, training, and error resolution. Work Order Documentation **Review Work Order specific reports**, including MTR, HT, Dimensional Inspection, and NDT reports, and others. Audit Support Assist in **API Audit document review and preparation**, ensuring all necessary documentation is in place. Product Standards Expertise **Ensure thorough understanding of product standards** (e.g., API 6A, 16A, 16C), particularly regarding quality, calibration, material, testing, and marking requirements. Multiple Task Management **Demonstrated ability to manage multiple tasks** and meet deadlines without compromising on quality. Education & Experience Qualifications Education Diploma or Degree in Instrumentation, Electrical, Mechanical Engineering, or similar field preferred. Experience For Diploma Holders: **Minimum 6-8 years of experience in quality documentation review and testing** in a manufacturing environment. For Degree Holders: **Minimum 3-4 years of relevant experience.** Skills & Knowledge **Familiarity with MTR and quality documentation review.** Knowledge of hydraulic and electrical schematics. **Proficiency in Microsoft Office** (Word, Excel) and experience with Access and Oracle ERP systems is a plus. **Knowledge of API, ISO, and ASTM standards is preferred.** Job Requirements Documentation Management **Strong ability to manage and review complex documentation** and maintain accurate records. Quality Control & Testing Experience in witnessing tests and **reviewing product quality reports.** Cross-Functional Collaboration **Ability to work closely with cross-functional teams** to resolve quality issues and implement improvements. Behavioral Competencies Must maintain **good behavior and professional conduct** while interacting with colleagues and clients. **Strong written and verbal communication skills** for interacting with various departments, customers, and auditors. Technical Competencies **Strong proficiency in using MS Office** and familiarity with ERP systems (Oracle, Access). **Basic understanding of welding, ASTM standards, and product testing procedures.** Qualification : Diploma or Degree in Instrumentation, Electrical, Mechanical Engineering, or similar field preferred

Position Title: Director Professional Services Location: Pune Experience: 12+ years Education: BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology) Company: Accops Systems Pvt. Ltd. A leading provider of secure workspace access and Zero Trust-based application delivery solutions, empowering enterprises to enable secure and seamless remote work. Role Overview: Accops is seeking a seasoned Director Professional Services to lead and drive the end-to-end delivery of professional services engagements across clients and geographies. This is a leadership role requiring strong technical knowledge, project governance, customer engagement, team leadership, and strategic execution skills. The ideal candidate will combine a customer-centric approach with deep experience in IT services and virtualization technologies. Key Responsibilities: Lead and manage the delivery of professional services projects, ensuring timely, high-quality, and cost-effective execution in line with business objectives and customer expectations Oversee multi-client, multi-location project portfolios, balancing resource allocation, timelines, and budgets Implement and track key performance indicators (KPIs) to ensure delivery excellence and continuous improvement Build, mentor, and inspire a high-performing team of consultants, project managers, and technical specialists Identify skill gaps, design and execute training programs to develop internal team capabilities Act as a senior escalation point for critical customer issues, ensuring swift and effective resolution Drive stakeholder engagement, building strong relationships with customers to ensure satisfaction, retention, and future growth opportunities Collaborate cross-functionally with Sales, Presales, Customer Success, Development, and Product Management teams to ensure aligned execution Regularly assess and improve delivery methodologies, tools, and operational processes to drive efficiency, scalability, and repeatability Contribute to solution design, deployment, and configuration in line with Statements of Work (SoWs) Manage change requests in SoWs in coordination with customers and the Product Engineering team Travel to client sites as required for project execution, review meetings, and relationship management Technical Skills & Experience (Mandatory): Proven track record of managing large-scale IT service delivery and project portfolios Deep understanding of Virtualization Technologies (Accops, Citrix, Omnissa) and Zero Trust Security frameworks (e.g., IAM, ZTNA) Strong command of project governance, resource management, and budget control Ability to map complex business requirements to technical solutions Excellent communication, stakeholder management, and conflict resolution abilities Certifications such as PMP, ITIL, or similar are a strong plus Preferred Attributes: Strategic thinker with a hands-on execution mindset Passion for mentoring and developing talent Ability to thrive in a fast-paced, customer-driven environment Focused on operational excellence, process standardization, and automation Soft Skills & Behavioral Competencies: Excellent verbal and written communication skills Proactive and self-motivated Strong analytical and logical reasoning Flexible and adaptable to evolving business needs Exceptional multitasking and organizational abilities Collaborative team player with strong leadership qualities Qualification : BCA / MCA / BE / B.Tech (Preferably in Computer Science or Information Technology)

Associate Director, Client Solutions Location: Pune Experience: 12 20 years Education: BE / ME / M.Sc / MBA Job Type: Full-Time Role Overview We are seeking an experienced and strategic Associate Director of Client Solutions to lead solution development and client engagement. The ideal candidate will bring a deep understanding of client needs, be adept at driving value, and excel in designing and delivering customized solutions. This role requires direct interaction with senior stakeholders, development of tailored business solutions, and seamless execution to achieve business objectives. Experience in the BFSI domain is preferred. Key Responsibilities Client Engagement & Relationship Management: Serve as the primary point of contact for key clients, ensuring effective communication and alignment of solutions with client business goals. Develop and maintain long-term relationships, identifying opportunities to enhance value and expand engagement. Lead client meetings, presentations, and negotiations, showcasing a deep understanding of client needs and challenges. Solutioning & Strategy Development: Lead the design, development, and implementation of client-specific solutions, ensuring alignment with business goals, industry standards, and best practices. Collaborate with internal teams to assess client requirements, identify gaps, and propose innovative solutions. Ensure the seamless integration of solutions with the client's existing infrastructure and business processes. Cross-Functional Collaboration: Partner with sales, delivery, product, and technical teams to ensure that client solutions are delivered with the highest quality and efficiency. Act as a liaison between clients and internal teams to resolve issues and drive continuous improvements. Performance Monitoring & Reporting: Track and analyze solution performance, client satisfaction, and overall business impact. Provide regular updates and reports to senior management on key client engagements and business performance. Develop and implement strategies to improve client retention and satisfaction. Leadership & Team Development: Mentor and guide team members, fostering a culture of excellence and accountability. Encourage knowledge-sharing and best practices across the team. Build and maintain a high-performance culture focused on client success, innovation, and continuous improvement. Required Skills & Experience 12-20 years of experience in client solutions, solution architecture, or business consulting. Strong experience with CRM platforms (e.g., Salesforce, Dynamics, SugarCRM) preferred. Proven track record in engaging senior stakeholders and driving business outcomes. Strong strategic thinking, problem-solving, and business acumen. Exceptional communication and presentation skills. Strong leadership skills, with a focus on team development and performance. Experience in solution delivery within IT services, consulting, or technology sectors. PMP certification or equivalent project management certification is a plus. Key Attributes Client-focused, with strong strategic thinking and an ability to drive results. Ability to manage complex client engagements and deliver on business outcomes. Exceptional leadership and team-building skills. High level of accountability and ownership in achieving business objectives. Ability to thrive in a fast-paced, dynamic environment. Qualification : BE / ME / M.Sc / MBA